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Brother MFC-J245 User's Manual

1. File Type File size 1 POF pdf z Small Large J co 02282012_xxxx pdf J re Destination Fold Insert Date in Name 3 C Users User Pictures ControlCenter4 Scan amp J El Show Folder PreScan Resolution Brightness s Scan Type l Q 0 24bit Color Mi Contrast Document Size EEEEEEETNI TTT TAAL NTL 5 Letter 8 1 2 x 11in 215 9 x 279 4mm Mi Q Continuous Scanning Auto Crop Show settings dialog before scan ___defout _Advancedsetings C ok cane __tetp Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list Click oK 46 How to scan to a computer Click the Scan tab Click File Control Center 4 Model Configuration one l S Choose from the Scan options Image OCR E mail or File By right clicking on a button you can configure the advanced scan settings and set new defaults Scans a document and saves it as a specific file type to a pre defined folder Letter 8 1 2x 11 in 215 9x 279 4 mm click Scan The machine starts the scanning process The folder where the scanne
2. cceee 36 G Gray scale eeens 109 111 H Help LCD messages ossosseseseeeseeeeee errereen 89 USING Menu keYS eceeeeee eee ceee sees 90 Menu Table sicctscncsc tactecncemceoecccotssntlatensd 91 HOOK KOY ae ae ene eee eer ee er ee eee ee 6 Ident A Call eiiiai 29 ldent A RINng xe escccoe eectch estates 29 Ink cartridges ink dot Counter c eee eee ee ee ee eee 51 replacing sdccscctectctitesecee conte e Macadccimewceeet 51 Innobella iisosersrsesrrerrerrrrrerrrereenne 115 J Jams dOCUMEN a 68 Paper eee eee ene ee ee eee 69 L LCD Liquid Crystal Display 6 90 M Macintosh See Software and Network User s Guide Maintenance routine replacing ink cartridges ceeeee 51 Manual 25 2 pene Rene enn ee eer 38 POCGIVE 5 cinntedasaintnotuanadewcsdusaccsne tances 24 Memory Storage sses 89 Multi line connections PBX 065 35 N Nuance PaperPort 12SE See Software and Network User s Guide See also Help in the PaperPort 12SE application P Paper eate nen pene E EEE 15 108 CApaCIY deenaa mene ee eee Meer rere 17 loading erecta resecbacenmennceeceincce tee duncs 9 12 loading envelopes ceeeeeeee 12 Printable area 2 cceeeeeeeeeeeeeeeneees 14 co A ee eer ac arene eee 15 size Of document ccceeeeeeeeeeeeeeeeees 18 VPE ereta e ere ee ena 15 17 Personalized Ring
3. Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your Receive Mode See Connecting an external TAD telephone answering device on page 33 Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Choose Fax Only as your Receive Mode See Fax Only on page 26 Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automatically Use Fax Tel mode when the Brother machine will share the line with your telephone See Fax Tel on page 26 Important Note You cannot receive voice messages on either Voice Mail or an answering machine with Fax Tel mode Do you expect to receive very few faxes Choose Manual as your Receive Mode You control the telephone line and must answer every call yourself See Manual on page 26 24 Receiving a fax To set the Receive Mode follow the instructions Press FAX Press Menu 3 1 1 NOTE If you cannot change the Receive Mode make sure the Distinctive Ring feature is set to Of f See Turning off Distinctive Ring on page 31 Press Aor Y to choose Fax Only Fax Tel External TAD or Manua
4. 60 paperjam eee ne mete nee nena ee eer ee aoe 69 U Unscannable area ceeeeeeeeeeeeeeeee eee eeeees 20 V Voice Mail cccececceeeceeseeeeeeeeeeeeeeeeeeees 29 W Warranties are in the box Notice Disclaimer ceeeeeeeeeeeeeeeeeees iv Windows See Software and Network User s Guide World Wide Web gicsiiesceacsitacwccmicedscusentirtatens i Brother International Corporation 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hotel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Orother Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries Brother Earth www brotherearth com
5. cently push the back of the ink cartridge marked PUSH until it latches and then close the ink cartridge cover The machine will automatically reset the ink dot counter Routine maintenance NOTE If you replaced an ink cartridge for example Black the LCD may ask you to verify that it is a brand new one for example Did You Change Blck For each new cartridge you installed press 1 Yes to reset the ink dot counter for that color If the ink cartridge you installed is not a brand new one be sure to press 2 No If the LCD displays No Ink Cartridge or Cannot Detect after you install the ink cartridge check that the ink cartridge is installed correctly Remove the ink cartridge and reinstall it slowly and firmly until it latches PORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin If you mix the colors by installing an ink cartridge in the wrong position the LCD displays Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions Once you open an ink cartridge install it in the machine and use it up within six months of installation Use unopened ink cartridges by the expira
6. reports 3 Fax Journal 4 User Settings 5 Caller ID 6 Machine Info 1 Serial No Lets you check the serial 87 number of your machine 2 Version Lets you check the firmware version of your machine See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 95 Level1 Level2 Level3 Options Descriptions Page 0 Initial Setup 1 Date amp Time 1 Date amp Time Adds the date and time to 57 the LCD and in the headings of the faxes you send 2 Auto Daylight On Change this setting to On See P if you want the machine to off i change automatically for Daylight Saving Time 2 Station ID Fax Enter your name and fax See H number to appear on Name each page you fax 3 Tone Pulse Tone Choose the dialing mode Canada only Pulse 4 Dial Tone Detection You can shorten the dial 87 Noi Detection tone detect pause 5 Compatibility Normal Adjusts the modem speed 87 to help resolve Basic for VoIP Pe transmission problems 6 Reset 1 Machine Reset 1 Reset 2 Exit You can reset the 88 machine s settings such as the Date and Time and Ring Delay 2 Address amp Fax 1 Reset 2 Exit Deletes all stored Speed Dial numbers and faxes restores the Station ID Address Book List Transmission Verification Report and Fax Journal back to the factory settings
7. Business Card You can choose the scan size for your document Remove Bkg Clr Of Low Medium High Change the amount of background color that is removed See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 100 Menu and features tables Level1 Level2 Level3 Options Descriptions Page Scan to OCR Set Options off If you want to use the See Available after is control panel to change Presto PageManager is downloaded for Macintosh users See Accessing Brother Support Macintosh on page 5 the machine s settings choose On The settings below will appear when On is selected in Set Options Scan Type Color You can choose the scan type for your document Black and White yP y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Text You can choose the file format for your document HTML RTF Scan Size Letter You can choose the scan size for your document Legal A4 A5 EXE 4 LLS x 6 LLI Business Card See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 101 Level1 Level2 Level3 Options Descriptions Page Scan to File Set Options off If you want to use the See n control panel to change t
8. Try increasing the scanner resolution Macintosh Make sure you have finished downloading and installing Presto PageManager from http nj newsoft com tw download brother PM9SEInstaller_BR_multilang2 dmg Poor scanning results when using the ADF E Vertical black lines appear in the scanned data Clean the white bar in the ADF and the glass strip underneath it See Cleaning the scanner on page 54 Try using the scanner glass See Using the scanner glass on page 19 Software Difficulties Difficulty Suggestions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Device Busy appears on the computer screen Make sure the machine is not displaying an error message on the LCD 86 Dial Tone Setting the dial tone to Detection will shorten the dial detect pause Press Menu 0 4 Press A or Y to choose Detection or No Detection Press OK Press Stop Exit Telephone line interference VolP If you are having problems sending or receiving a fax due to possible interference on the telephone line we recommend that you change the modem speed to minimize errors in fax operations T Press Menu 0 5 2 Press A or to choose Normal or Basic for VoIP Press OK E Basic for VoIP reduces the modem speed to 9 600 bps and turns o
9. ink the machine may not detect the ink cartridge Use a new Genuine Brother Innobella Ink Cartridge If the error is not cleared call Brother Customer Service The ink cartridge must be replaced Replace the ink cartridge with a new genuine Brother ink cartridge The new ink cartridge has an air bubble Slowly turn the ink cartridge so that the ink supply port is pointing downward and then reinstall the cartridge Cannot Print Replace XX Ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory is available black amp white faxes will be stored in the memory If a sending machine has a color fax the machine s handshake will ask that the fax be sent as black amp white If the sending machine has the ability to convert it the color fax will be stored in the memory as a black amp white fax Replace the ink cartridges See Replacing the ink cartridges on page 51 Clean Init Unable Print Unable Unable Scan Unable XX XX XX XX The machine has a mechanical problem A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues do the following See Transferring your faxes or Fax Journal report on page 67 before disconn
10. Configuration a g You can configure your machine s settings from here EA Address Book 48 How to scan to a computer Click the File tab You can change the default settings ce Scan Settings Image OCR E mail File File Type File size 1 PDF pdf Small Large File Name CCF Date Number 02282012_xxxx pdf V Insert Date in File Name Destination Folder 3 C Users User Pictures ControlCenter4 Scan F Show Folder 4 Resolution Brightness 300 x 300 dpi z EE Scan Type l J o 24bit Color ms Contrast 5 Document Size LELLE LETELT ETT Letter 8 1 2 x 11in 215 9 x 279 4mm Q o mR E Auto Crop Default Advanced Settings 1 Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the al Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list click oK 49 Chapter 10 How to scan a document as a PDF file using the control panel Windows and Macintosh Load your document See How to load documents on page 18 Press Es SCAN Press Aor Y to choose Scan to File Press OK Do one of the following E f you want to use the default settings
11. Specifications General NOTE This chapter provides a summary of the machine s specifications For additional specifications that are not included here visit http Awww brother com Printer Type Inkjet Print Head Black Piezo with 210 nozzles x 1 Color Piezo with 70 nozzles x 3 Memory Capacity 64 MB LCD Liquid Crystal 16 characters x 1 line Display Power Source AC 100 to 120 V 50 60 Hz Power Consumption 1 Copying Mode Approx 16 W 2 Ready Mode Approx 3 W 3 Sleep Mode Approx 1 1 W3 Off Approx 0 2 W 34 Measured when the machine is connected to the USB interface Power consumption varies slightly depending on the usage environment or part wear 2 When using ADF resolution standard document ISO IEC 24712 printed pattern 3 Measured according to IEC 62301 Edition 2 0 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off 106 Specifications Dimension 874mm 47i mm Weight 17 6 Ib 8 0 kg Noise Level Sound Pressure Operating 50 dB A Maximum 1 Temperature Operating 50 to 95 F 10 to 35 C Best Print Quality 68 to 91 F 20 to 33 C Humidity Operating 20 to 80 without condensation Best Print Quality 20 to 80 without condensation ADF automatic Up to 20 pages document feeder 2 Paper 20 Ib 80 g m Letter or A4 s
12. brother Basic User s Guide MFC J245 If you need to call Customer Service Please complete the following information for future reference Model Number MFC J245 Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers The most convenient and efficient way to register your new product is on line at http Awww brother com registration 2013 Brother Industries Ltd All rights reserved Brother numbers NOTE For technical help you must call the country where you bought the machine Calls must be made from within that country Register your product By registering your product with Brother International Corporation you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmatio
13. Troubleshooting Make sure you look carefully inside the Open the Jam Clear Cover 1 at the machine 1 for any pieces of paper back of the machine Wt 4 Look inside the machine from a lower angle and make sure there are no pieces of paper remaining CO ESCI EA cp q i i 2s SSS OOG ol o SOS 3 A z 71 11 Close the Jam Clear Cover Make sure the cover is closed correctly Put the paper tray firmly back in the machine B Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands A CAUTION Be careful not to pinch your fingers when you close the scanner cover while holding the paper tray in place pull out the paper support until it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place IMPORTANT DO NOT use the paper support flap when printing on Legal size paper B Plug the machine back into the AC power outlet NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on page 72 Additional paper jam clear operations
14. from the ADF was too long See Using the ADF on page 18 See Document jam on page 68 DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode when Distinctive Ring is on Set Distinctive Ring to off See Turning off Distinctive Ring on page 31 High Temperature The room temperature is too high After cooling the room allow the machine to cool down to room temperature Try again when the machine has cooled down 62 Troubleshooting Error Message Cause Action Ink Box Full The ink absorber box or flushing box is full These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine Because these components are periodic maintenance items the replacement is not covered under the warranty The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings beca
15. go to step E If you want to change the default settings go to step O Press A or to choose On Press OK Choose the settings for Scan Type Resolution File Type Scan Size and Remove Bkg Clr as needed Press OK Press Black Start or Color Start The machine starts the scanning process NOTE The following scan modes are available e Scan to E mail e Scan to Image e Scan to OCR e Scan to File 50 Replacing the ink cartridges Your machine is equipped with an ink dot counter The ink dot counter monitors the level of ink in each of the four cartridges When the machine detects an ink cartridge is running out of ink the machine displays a message The LCD displays which ink cartridge is low or needs replacing Be sure to follow the LCD prompts to replace the ink cartridges in the correct order Even though the machine tells you to replace an ink cartridge there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly A CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned Routine maintenance IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges U
16. the Scan Type setting PDF JPEG If you choose the B amp W option in the Scan Type setting PDF TIER format for your document Scan Size Letter Legal A4 AS EXE 4 x6 Business Card You can choose the scan size for your document Remove Bkg Clr off Low Medium High Change the amount of background color that is removed Level1 Level2 Level3 Options Descriptions Page Scan to E mail Set Options off If you want to use the See ee control panel to change See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 99 Level1 Level2 Level3 Options Descriptions Page Scan to Image Set Options off If you want to use the See n control panel to change the machine s settings choose On The settings below will appear when On is selected in Set Options Scan Type Color You can choose the scan type for your document Black and White ype tor y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Ifyou choose the You can choose the file Color option in the Scan Type setting PDF JPEG If you choose the B amp W option in the Scan Type setting PDF TLFF format for your document Scan Size Letter Legal A4 AS EXE A x6
17. white If the sending machine has the ability to convert it the color fax will be printed at your machine as a black amp white fax Order a new ink cartridge You can continue printing until the LCD displays Cannot Print See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 51 Low Temperature The room temperature is too low After warming the room allow the machine to warm up to room temperature Try again when the machine has warmed up No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Advanced User s Guide Caller ID No Ink Cartridge An ink cartridge is not installed correctly Take out the new ink cartridge and re install it slowly and firmly until it latches See Replacing the ink cartridges on page 51 No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following E Refill the paper tray and then press Black Start or Color Start E Remove and reload the paper then press Black Start or Color Start See Loading paper and other print media on page 9 The paper tray was not fully inserted Remove the paper tray and reinstall it until it locks into place and then press Black Start or Color St
18. 6 size 20 sheets BP71GLTR BP71GP20 Multipurpose Paper Plain Paper Letter size 500 sheets BP60MPLTR USA only Telephone Line Cord LG3077001 USA only Basic User s Guide LER676001 English for USA and Canada CD ROM for Windows amp Mac LEK461001 1 For more information about the replacement consumables visit us at http www brother com pageyield Notice Disclaimer of Warranties USA and Canada BROTHER S LICENSOR S AND THEIR DIRECTORS OFFICERS EMPLOYEES OR AGENTS COLLECTIVELY BROTHER S LICENSOR MAKE NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE SOFTWARE BROTHER S LICENSOR S DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU INNO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO U
19. Clear if you want to go back to the previous level O Press Stop Exit Loading paper Loading paper and Lift the output paper tray cover 1 other print media Load only one size of paper and one type of paper in the paper tray at a time For more information about paper size weight and thickness see Choosing the right print media on page 17 aD Pull the paper tray completely out of the machine ey Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the paper width guides 1 and paper NOTE length guide 2 line up with the marks e If the paper support flap 1 is open close for the paper size you are using it and then close the paper support 2 e When you load a different paper size in the tray you will need to change the Paper Size setting in the machine atthe same time See Paper Size on page 15 Chapter 2 NOTE Gently put the paper into the paper tray printing surface face down and top edge in first Check that the paper is flat in the tray When you are using Legal size paper press and hold the universal guide release button 1 as you slide out the front of the paper tray G Fan the stack of paper well to avoid paper jams and misfeeds IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper
20. ID and Distinctive Ring subscriber telephone services that some telephone companies offer Features like Voice Mail Call Waiting Call Waiting Caller ID RingMaster answering services alarm systems or other custom features on one telephone line may create problems with the operation of your machine If you have Voice Mail on your telephone line read the following carefully Voice Mail If you have Voice Mail on the same telephone line as your Brother machine Voice Mail and the Brother machine will conflict with each other when receiving incoming calls For example if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings then your Brother machine will answer first This will prevent callers from being able to leave a message in your Voice Mail Similarly if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings then your Voice Mail will answer first This will prevent your Brother machine from being able to receive an incoming fax since Voice Mail cannot transfer the incoming fax back to the Brother machine Telephone services and external To avoid conflicts between your Brother machine and your Voice Mail service do one of the following Get the Distinctive Ring service from your telephone company Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls
21. Load your document Press COPY Enter the number of copies you want 4 Press Copy Options and A or Y to choose Paper Type Press OK QO Press A or Y to choose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK QO If you do not want to change any other settings press Black Start or Color Start Paper Size If you are copying on paper other than Letter size you must change the Paper Size setting You can copy only on Letter Legal A4 A5 Executive or Photo 4 x 6 10 x 15 cm paper D Load your document Press COPY Enter the number of copies you want Press Copy Options and A or Y to choose Paper Size Press OK Press A or Y to choose Letter Legal A4 A5 Executive or 4 W x6 H Press OK If you do not want to change any other settings press Black Start or Color Start How to print from a computer Printing a document The machine can receive and print data from your computer To print from a computer you must install the printer driver For more information see Software and Network User s Guide Print ap Install the Brother printer driver from the CD ROM See Quick Setup Guide oy From your application choose the Print command in the application you are using Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using C
22. Telephone Line or Connections on page 82 E Handling Incoming Calls on page 85 E Receiving Faxes on page 83 E Sending Faxes on page 84 Copying problems E Copying Difficulties on page 85 58 Scanning problems E Scanning Difficulties on page 86 Software problems E Software Difficulties on page 86 Troubleshooting 59 Error and maintenance messages As with any sophisticated office product errors may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance and displays the appropriate message The most common error and maintenance messages are shown in the table You can correct most errors and perform routine maintenance by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Error Message Cause Action B W Print Only Replace XX Ink One or more of the color ink cartridges have reached the end of their life You can use the machine in black amp white mode for approximately four weeks depending on the number of pages you print While this message appears on the LCD each operation works in the following way E Printing If you choose Grayscale in the Advanced tab of the printer driver you can use the machine as a black amp white printer 2 sided printing is not available when this messa
23. Using O10 minimal power to the machine resulting in periodic but less frequent cleaning of the print head Characters and lines are blurred Check the print alignment See Checking the print alignment on page 56 Printed text or images are skewed Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly See Loading paper and other print media on page 9 Make sure the Jam Clear Cover is closed correctly Smudge or stain at the top center of the printed page Make sure the paper is not too thick or curled See Acceptable paper and other print media on page 15 79 Print Quality Difficulties continued Difficulty Suggestions Printing appears dirty or ink seems to run Make sure you are using the recommended types of paper See Acceptable paper and other print media on page 15 Do not handle the paper until the ink is dry Make sure the printing surface is face down in the paper tray Make sure you are using Genuine Brother Innobella Ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Paper Type on page 15 If you use glossy ph
24. area octet acct ett tcceeree age tee ele reectioeeee amuses 20 4 Sending a fax 21 How to send FAK coc edce te cs Soe ceccte ccs adceance act eaa EE eee cr ee asec notes 21 Stop Tava eae eee ceeds ees be gece ee aieders thee iced ereerienteae 22 Setting scanner glass size for faxing cece cece cee e eee eeeee ee eeeteteteeeeeeeeees 22 Color fax TEINS IS SIU cise ce nauctanceee EE E EEEN 22 Canceling a fax I progresSS cpesiceccdeecceececctetuncaceete cocantucesmneaceswerieeaneeeiextueruns 22 Transmission Verification Report ius cterseciepiiesierareuaseeliearadacdicneledeeveceneckantepe 23 5 Receiving a fax 24 ReceNe Modes men eee ee ere ree paa a Ea 24 Choose the correct Receive Mode cccceeeeeeeeeeeeeeeeeeeeeeeeaeaeaeaeeeeeeaneees 24 Using Receive WO SS oso eehcesec eben 2G eeceek areata eee ts See 26 FaX ONIY geen eae nee ee et nt ne mem Te oe Eee rr eee nn a eee eee 26 Po We E E E E E E E tie 26 Manual eee e peice E A EE E E A eres 26 External AD Aree ne ner ee E O ere ee eee ee 26 vii Receive Mode settings sss icc doecehccs sod eadeaneacdacedsceszadsaddduaissiacenteetencsamiad best svaceseduases 27 Ring Delay recercas e eare EEE A EEEREN ES 27 F T Ring Time Fax Tel mode only ssssssssssssssnenrnrnnnennnnsrersrsssnsesererererereren 27 E sy RECEVOS eds EEE SEPIES 28 6 Telephone services and external devices 29 Telephone SSI etic Sa acres phe deere rrr nr rn ttrerrerrnrrnnnn rnrn nn treen roeren r
25. does not work when you are using the scanner glass Storing numbers You can set up your machine to do the following types of easy dialing Speed Dial and Groups for broadcasting faxes See Advanced User s Guide Setting up Groups for Broadcasting and Broadcasting Black amp White only NOTE If you lose electrical power the Speed Dial numbers that are in the memory will not be lost Storing a pause Press Redial Pause to put a 3 5 second pause between numbers If you are dialing overseas you can press Redial Pause as many times as needed to increase the length of the pause Dialing and storing numbers Storing Speed Dial numbers You can store up to 40 two digit Speed Dial numbers each with its own name When you dial you will only have to press a few keys for example a Address Book OK the two digit number and Black Start or Color Start D Press Pa Address Book and A or Y to choose Set Speed Dial Press OK Q Use the dial pad to enter a two digit Speed Dial number 01 40 Press OK Enter the fax or telephone number up to 20 digits Press OK Do one of the following E Enter the name up to 16 characters using the dial pad Press OK For help entering letters see Entering Text on page 104 E To store the number without a name press OK Do one of the following E To store another Speed Dial number go to step E f you are finished storing numbers
26. essseeeeeeees 30 117 Presto PageManager See Software and Network User s Guide See also Help in the Presto PageManager application Print alignment Check ceeceeseeeeeeeeeeeees 56 difficulties ereere T7 printable area s sssesessesesrernrrrrrrreree 14 quality check ssssssssssssessessssesrernsrnrrrreeree 55 resolution o essscssesiosneirisnrerrrerrerrrereerrene 112 specifications 22 cactssscsceceses tence enseneecenencs 112 Printing See Software and Network User s Guide Programming your machine 20 90 R Receive Mode External TAD ccccceccseeeceeeeeeeeeeeeeaes 24 FAX ONIY eee eeacetnc iraro eaea aire 24 Fax tel rainen a betesache 24 Manual criss ove cedeiccasededsty sacesteacnee reseca dG 24 Redial Pause ccccccccccsseseceseeseseueessaaeeeas 38 Remote Setup See Software and Network User s Guide Resolution COPY serioaren Eea epa naa 110 aX e mina aa eateries dees 109 s Laer ee torn ein risen mnie nora apr on eran 112 SCAN serere o rren aee e as 111 Ring Delay setting eccceeeeeeeeeeees 27 RingMaster sic tancouce ase cesscecbeviscnicilueeeceeteeceade 30 S Scanning See Software and Network User s Guide Serial Number how to find See inside front cover SimpleBiz Fax amp Alternative Number RINGING ereraa eee E ener 29 Smart RIN its cece sient vaslchanedeabecesctente caacttass 30 Speed Dial changing caisiccee cies ova Geracecunccen
27. experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using 12 Loading envelopes Dp Before loading press the corners and sides of envelopes to make them as flat as possible pA IMPORTANT If envelopes are double feeding put one envelope in the paper tray at a time Put envelopes in the paper tray with the printing surface face down If the envelope flaps are on the long edge load the envelopes in the tray with the flap on the left as shown in the illustration Gently press and slide the paper width guides 1 and paper length guide 2 to fit the size of the envelopes Loading paper If you have problems printing on envelopes with the flap on the short edge try the following GD Open the envelope flap B Put the envelope into the paper tray with the printing surface face down and the flap positioned as shown in the illustration Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the size and margin in the application you are using For more information see Software and Network User s Guide Reverse Print Windows or Reverse Print Macintosh 13 Chapter 2 Unprintable area The unprintable area depends on the settings in the application you are using The figures show the unprintable areas on cut sheet paper and envelopes The machine can print i
28. f The image will not appear on the report when you send a color fax See Advanced User s Guide Real Time Transmission If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If the transmission is not successful NG will appear next to RESULT 23 Receiving a fax Receive Modes Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services Voice Mail Distinctive Ring etc you will be using on the same line as the Brother machine Will you be using a Distinctive Ring number for receiving faxes Brother uses the term Distinctive Ring but different telephone companies may have other names for this service such as Custom Ringing RingMaster Personalized Ring Teen Ring Ident A Ring Ident A Call Data Ident A Call Smart Ring and SimpleBiz Fax amp Alternate Number Ringing See Distinctive Ring on page 30 for instructions on setting up your machine using this feature Will you be using Voice Mail on the same telephone line as your Brother machine If you have Voice Mail on the same telephone line as your Brother machine there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls See Voice Mail on page 29 for instructions on setting up your machine using this service
29. faxes For example After the beep leave a message or press 5 1 and Start to send a fax 5 Set your answering machine to answer calls 6 Set your Brother machine s Receive Mode to External TAD See Choose the correct Receive Mode on page 24 Make sure your Brother machine s Easy Receive feature is set to On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Easy Receive on page 28 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 87 Sending Faxes Difficulty Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Print the Transmission Verification Report and check for an error See Advanced User s Guide Reports Ask the other party to check that the receiving machine has paper Poor fax send quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner on page 54 Transmission Verification Report displays RESULT NG There is probably temporary noise or static on the line Try sending
30. feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well before loading it in the tray If you add NOTE paper without fanning the stack the Always make sure that the paper is not machine may feed multiple pages curled or wrinkled 10 Loading paper QO Gently adjust the paper width guides 1 While holding the paper tray in place to fit the paper pull out the paper support 1 until it Make sure the paper width guides lightly locks into place and then unfold the touch the sides of the paper paper support flap 2 IMPORTANT DO NOT use the paper support flap when printing on Legal size paper Slowly and firmly push the paper tray completely into the machine 11 Chapter 2 Loading envelopes About envelopes E Use envelopes that weigh from 20 to 25 Ib 80 to 95 g m E Some envelopes require you to make margin settings in the application you are using Make sure you do a test print first before printing multiple envelopes IMPORTANT DO NOT use the following types of envelopes as they will not feed correctly e That are of a baggy construction e That have windows e That are embossed have raised writing on them That have clasps or staples e That are pre printed on the inside Glue Double flaps x xX Occasionally you may
31. load in the machine you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page Press Menu 2 3 Press A or to choose Letter Legal A4 A5 Executive or 4 x6 Press OK Press Stop Exit Loading paper Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper you load You can use plain paper inkjet paper coated paper glossy paper transparencies and envelopes We recommend testing various paper types before buying large quantities For best results use Brother paper E When you print on inkjet paper coated paper transparencies and glossy paper be sure to choose the correct print media in the printer driver s Basic tab or the machine s Paper Type setting See Paper Type on page 15 E When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose E When using transparencies or photo paper remove each sheet at once to prevent smudging or paper jams E Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers 15 Chapter 2 Recommended print med
32. messages automatically when you answer a call and hear fax tones 5 Remote Codes Remote Codes Allows you to answer all 36 Options calls at an extension telephone and use codes On to turn the machine on or off You can personalize OFE these codes Fax Receive 51 Tel Answer 51 6 Auto Reduction On Reduces the size of See incoming faxes Off 7 Memory Receive Off You can set the machine PC Fax Receive to send faxes to your PC If you choose PC Fax Receive you can turn on the safety feature Backup Print See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 93 Level1 Level2 Level3 Options Descriptions Page 3 Fax 2 Setup Send 1 Fax Resolution Standard Sets the default resolution See for outgoing faxes Continued Fine Agong sas S Fine Photo 2 Contrast Auto Changes the lightness or darkness of faxes you Light send Dark 3 Real Time TX Next Fax Only Sends a fax without using x the memory Of 4 Overseas Mode On If you are having problems sending faxes off overseas set this to On 0 Glass ScanSize A4 Adjusts the scan area of 22 ee the scanner glass to the size of the document 3 Report Setting 1 Transmission On Choose the initial setup 23 Bees for Transmission g Verification Report off Off Image 2 Journal Period Off Sets the interval fo
33. or answering machine setting back to your original setting If receiving problems recur after resetting the Ring Delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer E If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 83 Receiving Faxes continued Difficulty Suggestions Cannot receive a fax continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Connecting an external TAD telephone answering device on page 33 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering machine to answer within 2 or 3 rings 4 Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message Limit your speaking to 20 seconds E End your outgoing message with your Fax Receive Code for people sending manual
34. single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your Paper Size setting may not be correct for the paper you are using See Paper Size on page 15 Turn on Auto Reduction See Advanced User s Guide Printing a reduced incoming fax Received color fax prints only in black amp white Replace each color ink cartridge that has reached the end of its life and then ask the other person to send the color fax again See Replacing the ink cartridges on page 51 Telephone Line or Connections Difficulty Suggestions Dialing does not work No dial tone Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Canada only Change the Tone Pulse setting See Quick Setup Guide Send a manual fax by pressing Hook and dialing the number Wait to hear fax receiving tones before pressing Black Start or Color Start If there is no dial tone connect a known working telephone and telephone line cord to the jack Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall jack The machine does not answer when called Make sure the machine is in the correct Receive Mode for your setup See Choose the correct Receive Mo
35. size paper Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 72 The paper jams when you use 2 sided print Use one of the jam prevention settings 2 sided1 or 2 sided2 For printing For more information see Software and Network User s Guide Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper Windows or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper Macintosh If paper jams occur frequently during 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers 81 Printing Received Faxes Difficulty Suggestions E Condensed print E Horizontal streaks E Top and bottom sentences are cut off E Missing lines This is usually caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a
36. system we recommend changing the machine s modem speed to the Basic for VoIP setting see Telephone line interference VoIP on page 87 Connecting an external TAD telephone answering device You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings NOTE e If you do not receive all your faxes shorten the Ring Delay setting on your external TAD e If you subscribe to your telephone company s Distinctive Ring service You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company s Distinctive Ring service have registered the distinctive ring patter
37. the scanner glass If you do this the ADF may jam After using the ADF close the ADF Document Support Push down on the upper left portion of the ADF Document Support to close it completely Using the scanner glass You can use the scanner glass to fax to copy or to scan individual pages or pages ina book Document sizes supported Length Up to 11 7 in 297 mm Width Up to 8 5 in 215 9 mm Weight Up to 4 4 Ib 2 kg How to load documents NOTE To use the scanner glass the ADF must be empty 1 Lift the document cover Loading documents Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it 19 Chapter 3 Unscannable area The unscannable area depends on the settings in the application you are using This figure shows the unscannable areas 2 3 Usage Document Top 1 Left 2 SUE Bottom 3 Right 4 Fax Letter 0 12 in 0 16 in Legal 3 mm 4 mm A4 0 12 in 1 3 mm Copy All paper 0 12 in 0 12 in sizes 3 mm 3 mm Scan 0 04 in 0 04 in 1 mm 1 mm 1 use the ADF 20 The unscannable area is 0 04 in 1 mm when you How to send a fax Do one of the followin
38. the printer Windows Vista Click contro Panel Hardware and Sound Printers Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is Offline it displays Use Printer Online Select this option to enable the printer Windows 7 Click Devices and Printers Right click Brother MFC XXXX Printer where XXXX is your model name and choose See what s printing Click Printer and make sure that Use Printer Offline is unchecked Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware and Sound Hardware group click View devices and printers Right click Brother MFC XXXX Printer where XXXX is your model name and select See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected One or more ink cartridges have reached the end of their life See Replacing the ink cartridges on page 51 77 Printing Difficulties continued Difficulty Suggestions No printout continued If old unprinted data remains in the printer driver spooler it will prevent new print jobs from printing Open the printer icon and delete all data as follows Windows XP Click Start Printers and Faxes Windows Vista Click contro Panel Hardware and Sound Printer
39. the ring pattern you received is not on this chart call your telephone company and ask for one that is shown E The machine will only answer calls to its registered number E The first two rings are silent on the machine This is because the machine must listen to the ring pattern to compare it to the pattern that was registered Other telephones on the same line will ring E f you program the machine correctly it will recognize the registered ring pattern of the fax number within 2 ring patterns and then answer with fax tones When the voice number is called the machine will not answer Ring Pattern 1 is often called Short Short Telephone services and external devices Registering the Distinctive Ring pattern Very Important After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically You will see D R when you press FAX and Manual as the Receive Mode setting You cannot change the Receive Mode from D R Manual to another Receive Mode while Distinctive Ring is set to On This ensures the Brother machine will only answer the Distinctive Ring number and will not interfere when your main telephone number is called ep Press Menu 3 0 2 Press A or Y to choose Set Press OK Press A or Y to choose the stored ring pattern you want to use Press OK You hear each pattern as you scroll through the four patterns Make sure you c
40. time do one of the following E f you chose 12h Clock in step enter the time in 12 hour format using the dial pad and then press OK Press A or to choose AM or PM and then press OK E If you chose 24h Clock in step enter the time in 24 hour format using the dial pad and then press OK For example enter 19 45 for 7 45 PM Press Stop Exit 57 Troubleshooting If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Identifying your problem First check the following E The machine s power cord is connected correctly and the machine s power switch is turned on E All of the protective parts have been removed E Paper is inserted correctly in the paper tray E The interface cables are securely connected to the machine and the computer E LCD messages See Error and maintenance messages on page 60 If you did not solve the problem with the above checks identify the problem and then go to the suggested page Paper handling and Printing problems E Printing Difficulties on page 77 E Print Quality Difficulties on page 79 E Paper Handling Difficulties on page 80 E Printing Received Faxes on page 82 Telephone and Fax problems E
41. tubes This is a one time process that enables high quality printing Afterward replacement ink cartridges will print the specified number of pages Starter cartridge yield is approximately 80 of the yield of the LC101 replacement cartridges Replacement lt Standard Yield Black gt LC101BK Consumables lt Standard Yield Yellow gt LC101Y lt Standard Yield Cyan gt LC101C lt Standard Yield Magenta gt LC101M Black Yellow Cyan and Magenta Approximately 300 pages 1 lt High Yield Black gt LC103BK lt High Yield Yellow gt LC103Y lt High Yield Cyan gt LC103C lt High Yield Magenta gt LC 103M Black Yellow Cyan and Magenta Approximately 600 pages 1 1 Approximate cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at http www brother com pageyield What is Innobella Innobella is a range of genuine consumables offered by Brother cm The name Innobella derives from the words Innovation and Inno ella Bella meaning Beautiful in Italian and is a representation of the ay innovative technology providing you with beautiful and long lasting print results When you print photo images Brother recommends Innobella glossy photo paper BP71 series for high quality Brilliant prints are made easier with Innobella Ink and paper 115 A Accessories and supplies ii Address Book Group dial changing
42. 15 mm 30 Envelopes 20 to 25 Ib 80 to 95 g m Up to 20 mil Up to 0 52 mm 10 Transparencies 10 1 2 Up to 100 sheets of plain paper 20 Ib 80 g m BP71 69 Ib 260 g m paper is especially designed for Brother inkjet machines 17 How to load documents You can send a fax make copies and scan from the ADF automatic document feeder and from the scanner glass Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually Use paper that is within the sizes and weights shown in the table Always fan the pages before placing them in the ADF Document sizes and weights Loading documents Length 5 8 to 14 in 148 to 355 6 mm Width 5 8 to 8 5 in 148 to 215 9 mm Weight 17 to 24 Ib 64 to 90 g m How to load documents IMPORTANT e DO NOT pull on the document while it is feeding e DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents with ink or correction fluid are completely dry 18 D Unfold the ADF Document Support 1 Fan the pages well Adjust the paper guides 1 to fit the width of your document D Place your document face down top edge first in the ADF underneath the guides until the LCD displays ADF Ready and you feel it touch the feed rollers IMPORTANT DO NOT leave a thick document on
43. 19 Press COPY The LCD displays the default copy settings Copy Ratio Quality Number of Copies Use the dial pad to enter the number of copies NOTE The default setting is FAX mode You can change the amount of time that the machine stays in COPY mode after the last copy operation See Advanced User s Guide Mode Timer If you want more than one copy enter the number up to 99 Press Black Start or Color Start Making copies Stop copying To stop copying press Stop Exit 41 Chapter 8 Copy options When you want to quickly change the copy settings temporarily for the next copy use the Copy Options key Copy Options Sone The machine returns to its default settings one minute after it finishes copying or if the mode timer returns the machine to FAX mode See Advanced User s Guide Mode Timer Basic User s Guide For information about changing the following copy settings see page 42 E Paper Type E Paper Size Advanced User s Guide For information about changing the following copy settings see Advanced User s Guide Copy options Quality Enlarge Reduce Page Layout Stack Sort a E E E 2in1 ID E E Density E Remove Bkg Clr NOTE If you want to sort copies use the ADF 42 Paper Type To get the best print quality if you are copying on special paper set the machine for the type of paper you are using D
44. 3 All Settings 1 Reset 2 Exit Resets all the machine s settings back to the factory settings 0 Local Language English Allows you to change the See USA only Spanish LCD language for your country 0 Local Language English Allows you to change the Canada only panek LCD language for your country See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 96 Features tables Fax Resolution Fax Resolution T Menu and features tables Level1 Level2 Level3 Options Descriptions Page Standard Sets the resolution for See Pin outgoing faxes S Fine Photo See Advanced User s Guide The factory settings are shown in Bold with an asterisk Copy Options Copy Options c Level1 Level2 Level3 Options Descriptions Page Quality Normal Choose the Copy See resolution for the next Best copy Enlarge Reduce Fit to Page You can choose the Custom 25 4008 enlargement reduce ratio for the next copy 1983 4 x6 A4 186 4 x6 LTR 104 EXE gt LTR 1003 97 LTR7 A4 933 A4 LTR 85 LTR7 EXE 83 LGL7A4 78 LGL LTR 46 LTR74 x6 Paper Type Plain Paper Choose the paper type 42 ERE that matches the paper in I5 aper the tray Brother BP71 Other Glossy Transpare
45. 9 0 2 Enter the fax number to which the Fax Journal report will be forwarded amp Press Black Start Document jam Documents can jam in the ADF unit if they are not inserted or fed correctly or if they are too long Follow these steps to clear a document jam Document is jammed in the top of the ADF unit D Take out any paper from the ADF that is not jammed Open the ADF cover D Remove the jammed document by pulling it upward 1 ADF cover amp Close the ADF cover 68 Press Stop Exit IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Document is jammed inside the ADF unit Take any paper that is not jammed out of the ADF Lift the Document Cover Pull the jammed document out to the left 1 Document Cover Close the document cover amp Press Stop Exit Removing small documents jammed in the ADF D Lift the Document Cover Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 1 Document Cover Close the document cover ay Press Stop Exit Printer jam or paper jam Locate and remove the jammed paper by following these steps Unplug the machine from the AC power outlet IMPORTANT Before you unplug the machine from the power source you can transfer your faxes that are stored in the memory to your P
46. C or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 67 Troubleshooting Pull the paper tray 1 completely out of the machine Pull the two green levers inside the machine towards you to remove the jammed paper Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position 69 Pull the jammed paper 1 out of the machine Move the print head if necessary to take out any paper remaining in this area Make sure that jammed paper is not left in the corners of the machine 1 and 2 IMPORTANT e DO NOT touch the encoder strip 1 Doing this may cause damage to the machine 70 If the print head is in the right corner as shown in the illustration 2 you cannot move it Re connect the power cord Hold down Stop Exit until the print head moves to the center Then unplug the machine from the power source and take out the paper If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper Hold the concave areas with the triangle marks shown in the illustration 3 to move the print head If ink gets on your skin or clothing immediately wash it off with soap or detergent
47. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Printed In the box Basic User s Guide Learn the basic Fax Copy and Scan operations and how to replace consumables See troubleshooting tips Printed In the box Advanced User s Guide Learn more advanced operations Fax Copy security features printing reports and performing routine maintenance PDF file CD ROM Software and Network User s Guide 1 1 vi This Guide provides instructions for Scanning Printing PC Fax and other operations that can be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility and frequently used terms Network features are not supported by the MFC J245 HTML file CD ROM Table of Contents Basic User s Guide 1 General information 1 Using the documentation oo es aaa secetcckcdcad acc cetceccddsctcss aekceticdewsanstedbsoedastgsbenanesiads 1 Symbols and conventions used in the documentation ccccseeeeeeeeeeeeeeees 1 Accessing Brother Utilities Windows Bae cede eee cece 2 Accessing the Advanced User s Guide and Software and Network User s Guide 2 Viewing User s Guides iz ccccsccnccecseesas ccsesscecnnses stededensescustenssasesesbecetenesncencnantneennes 2 Accessing Brother Support Windows
48. O NOT touch the encoder strip 1 Doing this may cause damage to the machine A CAUTION Be careful not to pinch your fingers when you close the scanner cover D Pull the thick paper out of the machine 75 14 Put the paper tray firmly back in the machine B Plug the machine back into the AC power outlet 76 Troubleshooting If you are having difficulty with your machine NOTE e For technical help you must call the country where you bought the machine Calls must be made from within that country e If you think there is a problem with your machine check the following chart and follow the troubleshooting tips You can correct most problems by yourself e If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Printing Difficulties Difficulty Suggestions No printout Check that the correct printer driver has been installed and chosen Check to see if the LCD is displaying an error message See Error and maintenance messages on page 60 Make sure that the machine is online Windows XP Click Start Printers and Faxes Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is offline it displays Use Printer Online Select this option to enable
49. SE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY OR OTHERWISE WILL BE LIMITED TO 50 Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication User s Guides and where do find them Which Guide What s in it Where is it Product Safety Guide Read this Guide first Please read the Safety Instructions before you set up your machine See this Guide for trademarks and legal limitations Printed In the box Quick Setup Guide
50. Unplug the machine from the AC power outlet 2 Pull the paper tray 1 completely out of the machine 72 Troubleshooting Pull the two green levers inside the Load one sheet of thick Letter or A4 machine towards you to remove the sized paper such as glossy paper deep jammed paper into the machine as shown in the illustration Place both hands under the plastic tabs z on both sides of the machine to lift the 4o a scanner cover into the open position To be 73 6 If the thick paper is pushing any jammed Open the Jam Clear Cover 1 at the paper out remove the jammed paper back of the machine Load one sheet of thick Letter or A4 sized paper such as glossy paper deep into the machine as shown in the IMPORTANT illustration DO NOT touch the encoder strip 1 Doing this may cause damage to the machine Pull the thick paper out of the machine 74 Troubleshooting D If the thick paper is pushing any jammed 12 Close the Jam Clear Cover paper out remove the jammed paper Make sure the cover is closed correctly Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands IMPORTANT D
51. access Canada s Brother online shopping mall http www brother ca for additional product and services information click Shop Online Canada E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for genuine Brother Supplies http www brother com original click Supplies Information E To access the Brother CreativeCenter http Awww brother com creativecenter for FREE photo projects and printable downloads click Brother CreativeCenter E To return to the Top Menu click Back or if you are finished click Exit General information Accessing Brother Support Macintosh You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM E Double click the Brother Support icon The following screen will appear eo Brother Support Brother Support w Presto PageManager gt M 4 On Line Registration 5 Brother Solutions Center He k k Supplies Information i Li Close E To download and install Presto PageManager click Presto PageManager E To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for genuine B
52. acct dein rectietcacen oicste coercion 40 Speed Dial CHANGING sesei teiarira dipae a 40 deletiNg sroine 40 setting Up acs nhs orlesieeccctrtecs cei tumconvenereads 39 US NG orere eanes 38 ADF automatic document feeder 18 Answering machine TAD s es 33 COnnecting iocaereceeceesse ca ricecctccctentene nren 34 Apple Macintosh See Software and Network User s Guide Automatic fax receive oo ee cececcceeeeeeeeeeeeeeeeeeeaeeeeeeen 24 Easy Receive giintioecicsiemuttcreranecenanaians 28 B Brother accessories and supplies 0 0 08 ii Brother numbers ce eeeeeeeeeeeeeeeeeee enna i CreativeCenter ccccccccceceseeeeeseeeeeenaees 4 Customer Service oo cceecceeeeeeeeeeeeeeaes i FAQs frequently asked questions i Notice Disclaimer ccccccceeeeeeeeeeeees iv Product support cece eeeeeeeeeeeeeeeee ee eeees i service Centers 0 0 ecccceecccseeececeeeeeeeee scenes ii Solutions Center ccecce i C Cleaning print head scatteccnnteoranuindettiucaceestenwedacannes 55 scanne aea EE 54 Connecting external TAD answering machine sesen 33 34 external telephone ceeeeee 35 Consumable itemS cccceeeeeeeeeeeees 115 Control panel Overview eeeeeeeereees 6 ControlCenter See Software and Network User s Guide 116 Copy paper size eeeeneee eeeeeeernerereee 42 p p r ype erisir irpiri pera 42 using ADF wasecustetccted
53. ace to install For Computer Platform amp Operating 2 Applications System Version USB Processor TOR OTINI including Drivers Windows Windows XP Printing od or 150 MB 1 GB Operating Home 14 3 it x System PC Fax processor Windows XP Scanning Professional 4 Windows Vista 1 4 500 MB 1 3 GB Windows 7 1 4 650 MB Windows 8 1 4 Macintosh Mac OS X v10 6 8 Printing Intel 80 MB 550 MB Operating Processor System OS X v10 7 x PC Fax Send 3 OS X v10 8 x Scanning Conditions 1 For WIA 1200 x 1200 resolution Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi PC Fax supports black and white only Third party USB ports are not supported 4 PaperPort 12SE supports Windows XP Home SP3 or greater XP Professional SP3 or greater XP Professional x64 Edition SP2 or greater Windows Vista SP2 or greater Windows 7 and Windows 8 For the latest driver updates visit us at in USA in Canada http www brother com http www brother ca All trademarks brand and product names are the property of their respective companies 114 Specifications Consumable items Ink The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assembly Service Life of Ink Starter ink cartridges are in the box The first time you install the ink Cartridge cartridges the machine will use extra ink to fill the ink delivery
54. an extension telephone you can make your machine receive the fax by pressing the Fax Receive Code 51 If the machine answers a voice call and pseudo double rings for you to take over you can take the call at an extension telephone by pressing the Telephone Answer Code 5 1 See F T Ring Time Fax Tel mode only on page 27 Using an external telephone connected to the EXT jack of the machine If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Black Start or Color Start and 2 to choose Receive You can also use the Fax Receive Code 51 If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook If you answer a call and no one is on the line Assume you are receiving a manual fax Press 5 1 and wait for the chirp or until the LCD displays Receiving and then hang up NOTE You can also use the Easy Receive feature to make your machine automatically take the call See Easy Receive on page 28 36 Using a non Brother cordless external telephone If your non Brother cordless telephone is connected to the EXT jack of the machine and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can p
55. art Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 69 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 69 If this error occurs often during 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers 64 Troubleshooting Error Message Cause Action No Response Busy The number you dialed does not answer or is busy Verify the number and try again Not Registered You tried to access a Speed Dial number that has not been stored in the machine Set up the Speed Dial number See Storing Speed Dial numbers on page 39 Out of Memory The machine s memory is full If a fax sending or copy operation is in process E Press Stop Exit and wait until the other operations in process finish and then try again E Press Black Start or Color Start to choose Send to send the pages scanned so far E Press Black Start or Color Start to choose Copy to copy the pages scanned so far E Clear the data in the memory To gain e
56. ature cccceeeeeeeeeeees 64 No Ink Cartridge seisseen 64 No Paper FOG iicpierereiciisierereicyeeritses 64 Not Registered ccsseeeeeeeeeeeeeees 65 Out of Memory cceeeeeeeee ee ee teeta 65 Paper Jami cece eit ec nie 65 Print Unable 5 ccceeccatenserccccedieatinteanncancenes 61 Scan Unable sssini 61 Wrong Paper Size o ccccccceeceeeeeeeeeeeees 66 Extension telephone using 06 36 External telephone connecting 35 F Fax codes CHangiNg sssrini aoi 37 Fax Receive Code cccccecee seen 28 36 Telephone Answer Code cccee 36 USING ereire ren ee aeai 36 Fax from PC See Software and Network User s Guide Fax stand alone FOCGIVING peerescpiniorerercere ae o eerie 24 diffiC ltIES ssatina 82 83 Easy Receive seeceeeeeeeeeeeeeeees 28 F T Ring Time setting 27 from extension telephone 36 from external telephone 08 36 Ring Delay setting ee 27 telephone line interference VoIP 87 SENOING eserse a Rapat 21 change scanner glass size 22 00 01 a Ke D E E tiie lerereedaeediniserajens 22 difficultes sserrep risker 84 telephone line interference VolP 87 Transmission Verification Report 23 Fax Tel mode answering at extension telephones 36 Fax Receive Code aa 36 Ring Delay jaceteetee chasse eck ees 27 Telephone Answer Code
57. ays Enter Fax No enter the fax number to which faxes will be forwarded amp Press Black Start Troubleshooting Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receiving on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother MFC XXXX PC FAX Receiving and select Receive XXXX is your model name Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive Make sure you have set PC Fax Receive on the machine See Advanced User s Guide PC Fax Receive Windows If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC Do one of the following E To transfer all faxes to your PC press 1 Yes Press A or Y to choose Backup Print On or Backup Print Off Press OK E To exit and leave the faxes in the memory press 2 No Press Stop Exit 67 Transferring the Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Set your Station ID D Press Menu
58. ctrical shock Chapter 1 Accessing Brother Utilities Windows 8 If you are using a PC or tablet running Windows 8 you can make your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed tle Brother Utilities appears on both the Start screen and the desktop D Tap or click Brother Utilities either on the Start screen or the desktop amp Choose the function you want to use Accessing the Advanced User s Guide and Software and Network User s Guide This Basic User s Guide does not contain all the information about the machine such as how to use the advanced Fax Copy Printer Scanner and PC Fax When you are ready to learn detailed information about these operations read the Advanced User s Guide and Software and Network User s Guide in HTML format that are on the CD ROM Viewing User s Guides Windows E Windows XP Windows Vista Windows 7 To view the documentation from Start All Programs select Brother MFC XXXX where XXXX is your model name from the programs group and then choose User s Guides E Windows 8 Click p Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by follo
59. d data is saved will open automatically File ControlCenterd 3 File Type File size m Small Large PDF pdf File Name grave a Date Number Show Save As Window CCF 04032012_xxxx pdf V Insert Date in File Name Destination Folder C Users User Pictures ControlCenter4 Scan amp M Show Folder Resolution Brightness an 300 x 300 dpi X x ie Scan Type g 0 24bit Color X Contrast Document Sie TT Letter 8 1 2 x 11in 215 9 x 279 4mm X y o F Continuous Scanning Auto Crop 47 Chapter 10 How to change the machine s SCAN mode settings tor PDF scanning using ControlCenter4 Windows Use ControlCenter4 to change your machine s SCAN mode settings Windows xP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click e Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open Make sure the machine you want to use is selected from the Model drop down list Click the Device Settings tab Click Device Scan Settings Control Center 4 Model x
60. de on page 24 Check for a dial tone If possible call your machine to hear whether it answers If there is still no answer check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If there is no ringing when you call your machine ask your telephone company to check the line 82 Receiving Faxes Troubleshooting Difficulty Suggestions Cannot receive a fax Press Hook in Fax mode to make sure your machine has a dial tone If you hear static or interference on your fax line call your local telephone provider Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If you subscribe to DSL VoIP or MagicJack services call your service provider for connection instructions To lower the modem speed and turn off ECM error correction mode see Telephone line interference VoIP on page 87 Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Choose the correct Receive Mode on page 24 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes select Fax Only mode If your Brother machine shares a line with an external answering machine select External TAD mode In External TAD mode y
61. e Voice Mail If you have Voice Mail on the telephone line that you will install your new machine on there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the machine can work together without any problems If each one has a separate telephone number neither will interfere with the other s operations If you decide to get Distinctive Ring service from the telephone company you will need to follow the directions in Registering the Distinctive Ring pattern to register the new Distinctive Ring pattern they give you This is so your machine can recognize its incoming Calls NOTE You can change or cancel the Distinctive Ring pattern at any time You can switch it off temporarily and turn it back on later When you get a new fax number make sure you reset this feature Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine Some ring patterns cannot be registered The ring patterns in the table are supported by your Brother machine Register the one your telephone company gives you Ring Rings Pattern 1 short short or min long long short long short Na short short long NML 4 very long TL normal pattern NOTE and is the most commonly used If
62. e direction you want Press OK when that option appears on the LCD The LCD will then display the next menu level Press A or F to scroll to choose the setting you want to change Press OK Press A or Y to choose the option you want Press OK The LCD displays Accepted QO Press Stop Exit Menu table Menu and features tables This menu table will help you understand the menu selections and options in the machine s LCD menu The factory settings are shown in bold followed by an asterisk NOTE Once you learn the order of the options you can access a setting by pressing Menu pressing the number of the Level 1 option pressing the number of the Level 2 option and so on until you see the setting you want Menu Menu CED Level1 Level2 Level3 Options Descriptions Page 1 Ink 1 Test Print Print Quality Lets you check the print 55 aad Gatien quality or alignment 56 2 Cleaning Black Lets you clean the print 55 Color head All 3 Ink Volume Lets you check the See E i available ink volume EE EEE EENE BEREE L BEREE ERREEN 2 General Setup 1 Mode Timer 0 Sec Sets the time to return to ai Bees Fax mode 1 Min 2 Mins 5 Mins Off 2 Paper Type Plain Paper Sets the type of paperin 15 Inkjet Paper Brother BP71 Other Glossy Transparency the pa
63. ecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and then reconnect it Close Ink Cover The ink cartridge cover is not locked in the closed position Firmly close the ink cartridge cover until it locks into place Comm Error Poor telephone line quality caused a communication error Send the fax again or connect the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line 61 Error Message Cause Action Cover is Open The scanner cover is not locked in the closed position Lift the scanner cover and then close it again Make sure the telephone line cord and USB cable if used have been guided correctly through the cable channel and out the back of the machine Data Remaining Print data is left in the machine s memory Press Stop Exit The machine will cancel the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to send or receive again If calls are stopped repeatedly and you are using a VoIP Voice over IP system try changing the Compatibility to Basic for VoIP See Telephone line interference VoIP on page 87 Document Jam The document was not inserted or fed correctly or the document scanned
64. ee ee er ee ne eer re 4 Accessing Brother Support Macintosh ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeaeaeaeeeeees 5 Control panel OV CPI oa a ctiscts clics dats len ceed eons earrdcne emule ere relaunch edemeecehess 6 Basic Operations oien re aeaaeae aae eaaa aE a ine aE ERE EELE E E EEEE EEEE 8 2 Loading paper 9 Loading paper and other print Media ecceceeeeceeceeeeeeeeeeeeseeeeeeeeeeeeeeeneenees 9 Loading envelopes sc scsi Saeco sans ecenneees neaces pateaslnde abiacaecd eeeadennG cea 12 Unprintable Al CA secere e Eee pap OREA E EEE R EREE 14 Paper SettihNgS ersed ee epee ee eee aerar E eaa rere ee ee ere eee 15 Paper I ypac arere sacs e eeaeee E EESE taste alee 15 Paper SIZO vac osncs tacaeedece decane apeo oroare EAEE E ae eiae oen NaNe 15 Acceptable paper and other print Media cece cece eee cece eee eeaeeaaaaeeteeeeeeeeeees 15 Recommended print media c ccceeeeeee rece ceeeeee sae eeeeeeeeeeeeeeseeeeeeaeeneeeees 16 Handling and using print media siesedscessss gists centedewtesssasvsesitoninedecenndierietuctyocxs 16 Choosing the right print Media cece cece eee e cence ee eee ee eeeteeeteteeeeeeeeees 17 3 Loading documents 18 How to load documents ssscis ccs caee cc deo cc acta shectachecacealcoeceadeteesssine edeeeoseec cc seeiaecteencenies 18 RSM a acca ee eee 18 Using the scanner glass jase eg ercrecncctncetids etnnspeaceediccncensactansdateenmaneccorencdedsethadiins 19 Unscannable
65. eenen 29 SOIC M ll rrari tserte ee iee a eae ea eaa a a a Eaa E EEEN EEE ieie 29 iB 4 9 041 751 e epee enamel e a a EE 30 Voice over Internet Protocol VOIP ceeeeeeeeeeeeeeceeeaeaeeeeeeeeeeeeeeeeeeees 32 Connecting an external TAD telephone answering deviCe ccccccceceeeees 33 CONNECIONS eiiean ee iee eE arae e REA EAE EE EEE cat ad EEE aE ENa Eaa AEREE 34 Recording an outgoing message OGM on the external TAD 006 34 Multi line connections PBX cccccccccceceeeeeeeeeteteeeeeeeeeeseeaeaaaaaaaaeeeeeeeeeeeees 35 External and extension telephones c scceeeee cece cee ceeeeeeeneaeeteeeeeeeeeseeeeneaees 35 Connecting an external telephone cceeecceeeeeeceeeeeeeeeeeeeeeeeeeeeteteteteeteeees 35 Using external and extension telephones ccc ceeeeeeeeeee cette esas aeeaneeeeeeeeees 36 Using a non Brother cordless external telephone cceeeeeeeeeeeeeeeeeeees 36 Using remote COU SS reinste enana ainiai ea a aae eE a OEE EESE 36 7 Dialing and storing numbers 38 HOWTO daN r ae ea a E eer re ae ae rE e 38 Man akdialing aissein a Ere E aE ETRE EE 38 Speed Dialing isee te rete a a ee nese rane rete 38 Fa Redal aeae a E e e E E E E 38 Stoning NUMDETS a occ ce create st Ead aeaea ia aa eni a ETRS 39 SOOM oW ore UE SS aos ce E A T 39 Storing Speed Dial NUM berS sssssssssesssssssssererttrtttttrrrtrrrnrnrnrnnnnnne nnne nenene 39 Changing a
66. elephone line cord into the cable channel and out the back of the machine 34 Multi line connections PBX We suggest you ask the company who installed your PBX to connect your machine If you have a multi line system we suggest you ask the installer to connect the machine to the last line on the system This prevents the machine being activated each time the system receives telephone calls If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX Telephone services and external devices External and extension telephones Connecting an external telephone You can connect a separate telephone 2 to your machine as shown in the diagram Before you connect the external telephone remove the protective cap 3 from the EXT jack Connect the telephone line cord to the jack labeled EXT inside the machine Carefully guide the telephone line cord into the cable channel and out the back of the machine 1 Extension telephone 2 External telephone 3 Protective cap 35 Chapter 6 Using external and extension telephones Using extension telephones If you answer a fax call at
67. en you are setting certain menu selections such as the Station ID you may need to enter text into the machine Most dial pad keys have three or four letters printed on the keys The keys for 0 and are used for special characters Press the dial pad key the number of times shown in the table to access the character you want Press one two three four five Key time times times times times 2 A B C 2 A 3 D E F 3 D 4 G H 4 G 5 J K L 5 J 6 M N O 6 M 7 P Q R S 7 8 T U V 8 T 9 W X Y Z 9 Inserting spaces To enter a space in a fax number press gt once between numbers To enter a space in a name press gt twice between characters NOTE The characters that are available may differ depending on your country Making corrections To change an incorrect character press 4to move the cursor under it and then press Clear Enter the correct character You can also back up and insert letters Press Clear for each character you want to erase Repeating letters To enter a letter that is on the same key as the letter before press to move the cursor to the right before you press the key again 104 Menu and features tables Special characters and symbols Press x or 0 repeatedly until you see the special character or symbol you want Press x for space amp x Press for lt gt 7 _ Press0 for English AAAACEEEEIIIOOOOUUN0 French AACEEEEIIOUUO Spanish AEINOUO 105
68. er tray If there is paper in the paper tray make sure it is straight If the paper is curled straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose 80 Troubleshooting Paper Handling Difficulties continued Difficulties Suggestions Machine feeds multiple pages Do the following See Loading paper and other print media on page 9 m Make sure the paper is loaded correctly in the paper tray E Remove all the paper from the tray and fan the stack of paper well then put it back in the tray E Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 69 Make sure the Base Pad in the paper tray is not dirty See Advanced User s Guide Cleaning the paper pick up rollers There is a paper jam See Printer jam or paper jam on page 69 Make sure the paper guides are set to the correct paper size Do not extend the paper tray when you load A5 or smaller
69. ers can record a message on the external TAD To connect your External TAD see Connecting an external TAD telephone answering device on page 33 Receive Mode settings Ring Delay The Ring Delay sets the number of times the machine rings before itanswersin Fax Only or Fax Tel mode If you have external or extension telephones on the same line as the machine keep the Ring Delay setting of 4 rings See Using external and extension telephones on page 36 and Easy Receive on page 28 Press FAX Press Menu 3 1 2 Se Press A or Y to choose how many times you want the machine to ring before it answers 0 1 2 3 or 4 Press OK If you choose 00 the machine will answer immediately and the line will not ring at all Press Stop Exit Receiving a fax F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the normal telephone ring The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T Ring a fast pseudo double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the machine extension and external telephones will not ring however you can still answer the call on any telephone by using a remote code For more in
70. es at the indicators for your paper size See Loading paper and other print media on page 9 3 After you have checked the paper size and the paper position press Black Start or Color Start You did not set the paper guides in the tray to the indicators for the paper size you are using If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of paper in the tray For more information see Software and Network User s Guide Change the Paper Size Windows or Change the Paper Size Macintosh 66 Transferring your faxes or Fax Journal report If the LCD displays McClean Unable XX Minit Unable XX E Print Unable XX E Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 67 or Transferring faxes to your PC on page 67 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring the Fax Journal report to another fax machine on page 68 Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Set your Station ID ap Press Menu 9 0 1 Q Do one of the following E f the LCD displays No Data there are no faxes left in the machine s memory Press Stop Exit E f the LCD displ
71. ff color fax receiving and ECM except for color fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VolP services Brother recommends changing the compatibility setting to Basic for VoIP E Normal sets the modem speed at 14 400 bps Press Stop Exit NOTE VolP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Troubleshooting Machine Information a Press Menu 6 1 Your machine s serial number will appear on the LCD Press Stop Exit Checking the firmware version ay Press Menu 6 2 Your machine s firmware version will appear on the LCD Q Press Stop Exit Checking the serial number 87 Reset functions The following reset functions are available 1 Machine Reset You can reset the machine s settings such as the Date and Time and Ring Delay 2 Address amp Fax Address amp Fax resets the following settings E Speed Dial Speed Dial and Setup Groups E Station ID Name and Number E Report settings Transmission Verification Report Speed Dial and Fax Journal 3 All Settings You can restore all settings to the factory setting Brother strongly recommends performing this procedure before handing over or disposing of the machine How to reset the mac
72. formation see Using remote codes on page 36 Press FAX Press Menu 3 1 3 Press A or Y to choose how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds Press OK eh Press Stop Exit NOTE Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time 27 Chapter 5 Easy Receive If Easy Receive is On The machine can receive a fax automatically even if you answer the call When you see Receiving onthe LCD or hear a click on the phone line through the handset you are using just replace the handset Your machine will do the rest If Easy Receive is Off If you are at the machine and answered a call first by lifting the external handset press Black Start or Color Start and then press 2 to receive If you answered at an extension telephone press 5 1 See Using external and extension telephones on page 36 NOTE e If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone press the Fax Receive Code 5 1 e If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to O Press FAX Press Menu 3 1 4 Press A or Y to choose On or Off Press OK Press Stop Exit 28 devices Telephone services Your machine supports the Caller
73. g the first page Go to step E f you pressed Color Start the machine starts dialing and sending the document 21 Chapter 4 QO When the LCD asks you Next Page do one of the following To send a single page press 2 to choose No Dial or press Black Start again The machine starts sending the document E To send more than one page press 1 to choose Yes and go to step Place the next page on the scanner glass Press OK The machine starts scanning the page Repeat steps and for each additional page After all the pages have been scanned press 2 or Black Start to start Stop faxing To stop faxing press Stop Exit 22 Setting scanner glass size for faxing When documents are A4 size you need to set the Scan Size to A4 If you do not the bottom portion of the faxes will be missing Load your document Press FAX Press Menu 3 2 0 Press Aor Y to choose Letter or A4 Press OK Enter the fax number Press Stop Exit O 0 Press Black Start or Color Start This setting is only available for sending documents from the scanner glass Color fax transmission Your machine can send a color fax to machines that support this feature Color faxes cannot be stored in the machine s memory When you send a color fax the machine will send it in real time even if Real Time TX is setto Off Canceling a fax in progress If
74. g to load your document E Place the document face down in the ADF See Using the ADF on page 18 E Load your document face down on the scanner glass See Using the scanner glass on page 19 NOTE e To send color faxes with multiple pages use the ADF If you send a black amp white fax from the ADF while the memory is full it will be sent in real time You can use the scanner glass to fax pages of a book one at a time The document can be up to Letter or A4 size Since you can only scan one page ata time it is easier to use the ADF if you are sending a multiple page document Press FAX Sending a fax amp You can change the following fax sending settings Basic User s Guide For information about changing the following fax sending settings see pages 22 to 23 E Glass Scan Size E Color Fax Transmission E Transmission Verification Report Setup Advanced User s Guide For more advanced fax sending operations and settings See Advanced User s Guide Sending a fax E Contrast E Fax Resolution E Faxing at the end of a call E Broadcasting E Real Time Transmission E Overseas Mode E Canceling Waiting Jobs Enter the fax number using the dial pad Speed Dial or Search Press Black Start or Color Start Faxing from the ADF E The machine starts scanning and sending the document Faxing from the scanner glass E f you pressed Black Start the machine starts scannin
75. ge appears E Copying If the paper type is set to Plain Paper you can make copies in black amp white E Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine wil receive and print the faxes in black amp white If a sending machine has a color fax the machine s handshake will ask that the fax be sent as black amp white Replace the ink cartridges See Replacing the ink cartridges on page 51 NOTE The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases e If you unplug the machine or take out the ink cartridge e Ifthe paper type is set to anything except Plain Paperor Inkjet Paper Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh If you select Slow Drying Paper in the Print Settings drop down list of the printer driver 60 Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it An ink cartridge is not installed correctly Take out the new ink cartridge and reinstall it slowly and firmly until it latches See Replacing the ink cartridges on page 51 A used ink cartridge was reinstalled Remove the used ink cartridge and install a new one If you are not using Genuine Brother Innobella
76. ge on your external TAD Plug the telephone line cord from the SERME TAD IO ANGWET Calls telephone wall jack into the jack labeled LINE OO oO Set the Receive Mode to External TAD See Choose the correct Receive Mode on page 24 Remove the protective cap 1 from the jack labeled EXT and then plug the telephone line cord from the external Recording an outgoing TAD into the EXT jack Make sure this m M n th cord is connected to the TAD s vie Dine telephone line jack and not its handset externa jack Timing is important in recording this message The way you record this message will affect both manual and automatic fax reception D Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop Limit your speaking to 20 seconds End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 5 1 and Start NOTE We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it Carefully guide the t
77. he machine s settings choose On The settings below will appear when On is selected in Set Options Scan Type Color You can choose the scan type for your document Black and White ype tor y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Ifyou choose the You can choose the file Color option in the Scan Type setting PDF JPEG If you choose the B amp W option in the Scan Type setting PDF TLFF format for your document Scan Size Letter Legal A4 AS EXE A x6 Business Card You can choose the scan size for your document Remove Bkg Clr Of Low Medium High Change the amount of background color that is removed See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 102 T Address Book Menu and features tables numbers for broadcasting Level1 Level2 Level3 Options Descriptions Page Search Dial by pressing only a 38 few keys Set Speed Dial You can set up Speed 39 Dial numbers so you can dial by pressing only a few keys and Start Setup Groups _ You can set up Group See See Advanced User s Guide The factory settings are shown in Bold with an asterisk 103 Entering Text Wh
78. hine D Press Menu 0 6 Press A or Y to choose the type of reset Machine Reset Address amp Fax or All Settings you want Press OK Press 1 to reset the machine or press 2 to exit from the reset function Press 1 to reboot the machine 88 Using the Menu tables Press the Menu keys to choose the settings and options you want to set as they are displayed on the LCD We have included a step by step Menu table and Features tables so you can see all the available choices for each setting and feature You can use these tables to quickly set up your preferred settings in the machine Menu and features tables Memory Storage Even if there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Overseas Mode will be lost and you may have to reenter the date and time 89 Menu keys K B lt Menu Access the menu Go to the next menu level Accept an option Clear Go back to the previous menu level Delete an incorrect letter when you need to enter text into the machine Scroll through the current menu level ime f Go back to the previous menu level Stop Exit Exit the menu or stop the current operation 90 To access the menu mode Press Menu D Choose an option You can scroll more quickly through each menu level by pressing A or Y for th
79. hoose the pattern that the telephone company gave you ay Press Stop Exit Distinctive Ring is now set to On Turning off Distinctive Ring ap Press Menu 3 0 2 B Press A or Y to choose Off Press OK Press Stop Exit NOTE If you turn off Distinctive Ring the machine will be set to Manual mode You will need to set the Receive Mode again See Choose the correct Receive Mode on page 24 31 Chapter 6 Voice over Internet Protocol VoIP VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line Telephone providers frequently bundle VoIP together with Internet and cable services Your machine may not work with some VoIP systems If you want to use your machine to send and receive faxes on a VoIP system make sure that one end of your telephone cord is connected to the jack labeled LINE on your machine The other end of the telephone cord may be connected to a modem interface box phone adapter splitter or other such device 32 E If you have questions about how to connect your machine to the VoIP system call your VoIP provider After you have connected your machine to the VoIP system press Hook to verify that the machine has a dial tone If the machine does not have a dial tone call your VoIP provider If you are having problems sending or receiving faxes over a VoIP
80. hoose the settings you want to change in the Properties dialog box Commonly used settings include E Media Type E Print Quality E Paper Size E Orientation E Color Grayscale E Ink Save Mode E Scaling E 2 sided Booklet Click OK Click Print or OK depending on the application you are using to begin printing 43 How to scan to a computer Before scanning To use the machine as a scanner install a scanner driver E Install the scanner drivers from the CD ROM See Quick Setup Guide Install MFL Pro Suite Scanning a document as a PDF file using ControlCenter4 Windows For more information see Software and Network User s Guide Scan Using ControlCenter4 Advanced Mode Windows NOTE The screens on your PC may vary depending on your model ControlCenter4 is a software utility that lets you access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications Load your document See How to load documents on page 18 Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click Cont
81. ia To get the best print quality we suggest using the Brother paper in the table We recommend using 3M Transparency Film when you print on transparencies Brother paper Paper Type Item Premium Plus Glossy Photo E Letter BP71GLTR E 4 x6 BP71GP20 Handling and using print media E Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat E Avoid touching the shiny coated side of the photo paper Load photo paper with the shiny side facing down E Avoid touching either side of the transparency paper because it absorbs water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing 16 IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped 1 0 08 in 2 mm or greater curl may cause jams to occur e Extremely shiny or highly textured e Paper that cannot be arranged uniformly when stacked e Paper made with a short grain Paper capacity of the output paper tray cover Up to 50 sheets of Letter Legal or A4 20 Ib 80 g m paper E Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging Choosing the right print media Loading paper Paper type and si
82. ice operations Additional dialing operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy options A Routine maintenance Cleaning and checking the machine Packing and shipping the machine B Glossary Using the documentation Thank you for buying a Brother machine Reading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold typeface identifies specific keys on the machine s control panel and on the computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier Text in Courier New font New identifies messages on the LCD of the machine General information A WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries A CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features Electrical Hazard icons alert you to possible ele
83. ion c00 Checking the serial number Checking the firmware version Reset fUNCtiONS cceeeeeeeeees How to reset the machine OUMMAl report oeenn erenn 67 M ACHING sesoreinreiesnet ennenen naain EEEN TT re See EEA A NE E A eT Or 87 Menu and features tables D Using the Menu tables Memory Storage s s s Menu keyS eeceeeceeceeeeeeeeeeees Menu table sicucacsactiessinsstrnatieieentensineds Features tables ccc csseeeeeeeeees Entering TEXt scicsscscevencionsiexstseaevedion Inserting spaces cceeeeees Making corrections 0 Repeating letters 0 Special characters and symbols Specifications CODY cise areton tert nes Ro E a SCANNED eoa nois nedi PAMET oeer ra rA E ENEA Interfaces creeren Computer requirements 66 Consumable itemS c00ccceee Index Table of Contents Advanced User s Guide The Advanced User s Guide explains the following features and operations You can view the Advanced User s Guide on the CD ROM 1 General setup C Index Memory Storage Volume Settings Automatic Daylight Saving Time Sleep Mode LCD Mode Timer 2 Security features TX Lock 3 Sending a fax Additional sending options Additional sending operations 4 Receiving a fax Memory Receive Black amp White only Additional receiving operations 5 Dialing and storing numbers Vo
84. ize Document Size ADF Width 5 8 in to 8 5 in 148 mm to 215 9 mm ADF Length 5 8 in to 14 0 in 148 mm to 355 6 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Length Max 11 7 in 297 mm 1 Noise depends on printing conditions 107 Print media Paper Input Paper Tray E Paper Type Plain Paper Inkjet Paper coated paper Glossy Paper 1 and Transparency 2 E Paper Size Letter Legal Executive A4 A5 A6 Envelopes Com 10 DL C5 Monarch Photo 4 x 6 10 x 15 cm Photo 2L 5 x 7 13 x 18 cm and Index Card 5 x 8 127 x 203 mm Width 3 86 in 8 5 in 98 mm 215 9 mm Length 5 8 in 14 in 148 mm 355 6 mm For more information see Paper weight thickness and capacity on page 17 E Maximum paper tray capacity Up to 100 sheets of 20 Ib 80 g m plain paper Paper Output Up to 50 sheets of 20 Ib 80 g m plain paper face up print delivery to the output paper tray 1 For glossy paper or transparencies remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging Use only transparency paper recommended for inkjet printing See Paper type and size for each operation on page 17 108 Fax Compatibility Modem Speed Scanning Width Printing Width Gray Scale Resolution Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception 1 Specifications ITU T Group 3 Auto
85. l Press OK GD Press Stop Exit 25 Chapter 5 Using Receive Modes Some Receive Modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 27 Fax Only Fax Only mode will automatically answer every call as a fax call Fax Tel Fax Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways E Faxes will be automatically received E Voice calls will start the F T Ring to tell you to pick up the line The F T Ring is a fast pseudo double ring made by your machine If you use Fax Tel mode see F T Ring Time Fax Tel mode only on page 27 and Ring Delay on page 27 26 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Black Start or Color Start and then press 2 to choose Receive You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine See Easy Receive on page 28 External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be handled in one of the following ways E Faxes will be automatically received E Voice call
86. lla Ink Using non Brother supplies may affect the print quality hardware performance and machine reliability Make sure you are using one of the recommended types of paper See Acceptable paper and other print media on page 15 Check the room temperature The recommended environment for your machine is between 68 F to 91 F 20 C to 33 C White horizontal lines appear in text or graphics Clean the print head See Cleaning the print head on page 55 Make sure you are using Genuine Brother Innobella Ink Try using the recommended types of paper See Acceptable paper and other print media on page 15 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend unplugging the machine frequently and or leaving the machine unplugged for extended periods of time We recommend using power down the machine Using O20 minimal power to the machine resulting in periodic but less frequent cleaning of the print head The machine prints blank pages Clean the print head See Cleaning the print head on page 55 Make sure you are using Genuine Brother Innobella Ink To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend unplugging the machine frequently and or leaving the machine unplugged for extended periods of time We recommend using power down the machine
87. matic Fallback 14 400 bps 8 19 in 208 mm Letter 8 26 in 210 mm Letter B amp W 8 bit 256 levels Color 24 bit 8 bit per color 256 levels Standard 203 x 98 dpi Black 203 x 196 dpi Color Fine 203 x 196 dpi Black Color Superfine 203 x 392 dpi Black Photo 203 x 196 dpi Black 40 stations Up to 6 90 40 Speed Dial 50 Manual Dial 1 time after 5 minutes Up to 170 pages Up to 170 pages Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice 109 Copy Color Black Copy Width Multiple Copies Enlarge Reduce Resolution 1 110 When copying on Letter size paper Yes Yes 8 26 in 210 mm Stacks Sorts up to 99 pages 25 to 400 in increments of 1 Prints up to 1200 x 2400 dpi Scanner Color Black TWAIN Compliant WIA Compliant ICA Compliant Color Depth Gray Scale Resolution Scanning Width and Length XP Professional x64 Edition Specifications Yes Yes Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x Yes Windows XP 1 Windows Vista Windows 7 Windows 8 Yes Mac OS X v10 6 8 10 7 x 10 8 x 30 bit color Processing Input 24 bit color Processing Output 256 levels per color 10 bit color Processing Input 8 bit color Processing Output 256 level
88. n of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers For your convenience and most efficient way to register your new product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software documents and utilities read FAQs and troubleshooting tips and learn how to get the most from your Brother product http solutions brother com NOTE e You can check here for Brother driver updates e To keep your machine performance up to date check here for the latest firmware upgrade For Customer Service In USA http www brother usa com support Self Service Email Chat 1 877 BROTHER 1 877 276 8437 1 901 379 1215 assistance via fax 1 877 268 9575 test your fax sending and fax receiving operations In Canada 1 877 BROTHER 514 685 4898 assistance via fax Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit us at http www brother usa com service Service Center Locations Canada only For the location of a Brother authorized service center call 1 877 BROTHER Ordering accesso
89. n on your machine and use that number as a fax number The recommended setting is at least four rings on the external TAD when you have the telephone company s Distinctive Ring service You cannot use the Toll Saver setting Telephone services and external devices If You do not subscribe to the Distinctive Ring service You must plug your TAD into the EXT jack of your machine If your TAD is plugged into a wall jack both your machine and the TAD will try to control the telephone line See the illustration Before you connect the external TAD remove the protective cap 2 from the EXT jack on the machine 1 TAD 2 Protective Cap When the TAD answers a call the LCD displays Telephone IMPORTANT DO NOT connect a TAD elsewhere on the same telephone line 33 Chapter 6 Connections O Lift the scanner cover to release the S lock Gently push the scanner cover The external TAD must be plugged into the support down and close the scanner jack labeled EXT on the machine Your cover using both hands machine cannot work correctly if you plug the TAD into a wall jack unless you are using Distinctive Ring Set your external TAD to answer within four rings The machine s Ring Delay setting does not apply Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position Record the outgoing messa
90. n scan documents You can find the instructions as follows Software and Network User s Guide E Scan E Contro Center Nuance PaperPort 12SE How to Guides Windows E The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help selection in the PaperPort 12SE application Chapter 1 Presto PageManager User s Guide Macintosh NOTE Presto PageManager is available as a download from http nj newsoft com tw download brother PM9SElInstaller_ BR_multilang2 dmg E The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application Accessing Brother Support Windows You can find all the contacts you will need such as web support Brother Solutions Center Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the CD ROM E Click Brother Support on the Top Menu The following screen will appear Adobe Flash Player 10 ee ot es Multi Function Center brother Brother Support D Back oi Exit E To access our website http www brother com click Brother Home Page E To view all Brother Numbers including Customer Service numbers for the USA and Canada click Support Information E To access the USA Brother online shopping mall http Awww brothermall com for additional product and services information click Brother Mall com E To
91. n the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on For more information see Software and Network User s Guide Print without a Border Windows or Print without a Border Macintosh Cut Sheet Paper Envelopes 1 1 2 4 2 4 3 3 Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm Envelopes 0 87 in 22 mm 0 12 in 3 mm 0 87 in 22 mm 0 12 in 3 mm NOTE The Borderless print feature is not available for envelopes 2 sided printing and some paper sizes such as Legal and Executive For more information see Printer on page 112 14 Paper settings Paper Type To get the best print quality set the machine for the type of paper you are using D Press Menu 2 2 Q Press A or to choose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK amp Press Stop Exit NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size You can use the following sizes of paper for copies Letter Legal A4 A5 Executive and Photo 4 x 6 10 x 15 cm Youcan use the following sizes of paper for printing faxes Letter Legal and A4 When you change the size of paper you
92. ncy See Advanced User s Guide The factory settings are shown in Bold with an asterisk 97 Level1 Level2 Level3 Options Descriptions Page Paper Size Letter Choose the paper size 42 that matches the paper in Legal the tray A4 A5 Executive 4 W x6 H Density E Adjusts the density of See _ogcoo copies O0800 7 a Stack Sort Stack You can choose to stack or sort multiple copies Sort Page Layout Off 1in1 You can make N in 1 or 2inl P Poster copies 2inl L 2inl ID 4in1 P 4in1 L Poster 3x3 No of Copies You can enter the number 41 of copies that you want Remove Bkg Clr off Change the amount of See background color that is Low removed Medium High See Advanced User s Guide The factory settings are shown in Bold with an asterisk 98 SCAN Menu and features tables the machine s settings choose On The settings below will appear when On is selected in Set Options Scan Type Color You can choose the scan type for your document Black and White yP y R Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type If you choose the You can choose the file Color option in
93. nd deleting Speed Dial numbers cccceccecssseeeeeeeeeeeeeeseeaeeees 40 8 Making copies 41 HOW tO COPY acersseccceee acest ssi reed arar EEE Er EAE EEEE EEEE 41 SIOP OYUN gaat csc Ee EE e eine 41 COpy OOS saperne cocoa cs EE REES 42 Paper Type ssh rectetsee esate astienes eeneceaen aap a ae Aae a E REN ROI EAE ies 42 PU SiZokenien pene E E E 42 9 How to print from a computer 43 Printing a dOCUMEN t esiseina eree nenene a ren 43 10 How to scan to a computer 44 Bet re scanninger rare e e e eee en eE EEES Er 44 Scanning a document as a PDF file using ControlCenter4 Windows EE 44 How to change the machine s SCAN mode settings for PDF scanning using ControlCenter4 Windows EE EEE A E 48 How to scan a document as a PDF file using the control panel Windows and Macintosh presna E R 50 viii A Routine maintenance Replacing the ink cartridges Cleaning and checking the machine Cleaning the scannet Cleaning the print head Checking the print quality Checking the print alignment Setting the date and time Troubleshooting Identifying your problem 5 Error and maintenance messages Transferring your faxes or Fax J Document jam ceeeeeeeees Printer jam or paper jam If you are having difficulty with your Dial Tone Sitiicttstesnscend teiecetegal es Telephone line interference Vo Machine Informat
94. ne line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Smart Ring Ring Master or Ident a Ring This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes NOTE e You must pay for your telephone company s Distinctive Ring service before you program the machine to work with it e Please call your telephone company for availability and rates What does your telephone company s Distinctive Ring do Your telephone company s Distinctive Ring service allows you to have more than one number on the same telephone line If you need more than one telephone number it is cheaper than paying for an extra line Each telephone number has its own distinctive ring pattern so you will know which telephone number is ringing This is one way you can have a separate telephone number for your machine What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive faxes 30 Do you hav
95. ng a fax call to the machine If you answered on an extension telephone press your Fax Receive Code the factory setting is x 5 1 If you answered on the external telephone connected to the EXT jack press Black Start or Color Start and press 2 to receive the fax When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID RingMaster Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For example If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brother s ECM Error Correction Mode feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business we recommend using a separate telephone line with no custom features Copying Difficulties Difficulty Suggestions Vertical black lines or streaks appear in copies Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip Clean the glass strip scanner glass white bar and whi
96. nt Quality Check Sheet Check the quality of the four color blocks 4 on the sheet The LCD asks you if the print quality is OK Do one of the following E f all lines are clear and visible press 1 Yes to finish the Print Quality check and go to step E f lines are missing as shown below press 2 to choose No OK Poor QO The LCD asks you if the print quality is OK for black and then for the three colors Press 1 Yes or 2 No amp The LCD asks you if you want to start cleaning Press 1 Yes The machine starts cleaning the print head 55 After the cleaning procedure is finished press Color Start The machine prints the Print Quality Check Sheet again Return to step to repeat the procedure Press Stop Exit If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again up to five more times If the print has not improved call Brother Customer Service See Brother numbers on page i IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty NOTE When a print head After the print nozzle is clogged head nozzle is the printed cleaned the sample looks like horizontal lines this are gone 56 Checking the print alignment You may need to adjust the
97. oeec serrercsstarcucdtinntens 18 using scanner glass n 19 Cordless telephone non Brother 36 Custom Ringing secsccsiccereinesieeieeaseteceddactnn 30 Custom telephone features on a single NINE e a Ge saverueudicesenaines 85 D Data Ident A Call ccceeceeettteeeeeees 29 Date and TNS disn scp Laccensedecderetsceivecesisnnaine 57 Dialing a pause aco seine ears eviencice teeta geeuae ascgeceat 39 Address Book sceseeeeeeeeeeeeeees 38 manual ost x hea cee ecco eres eraen E 38 Distinctive FRING 5 ca Ace cee de cceeenticnaddadeoness 30 setting ring pattern eee 31 turning Oti elesin niini 31 Document PONG eosina a 18 19 E Easy Receive sseeeeeeeeeeeeeeeeeeeeees 28 EnVelop S exccaiccdaciepiuxcecoxscuadtscnseesdeced 12 17 Error messages on LOD ccceeeeeees 60 B amp W Print Only aces cetede ca ctacetcereratecsenteots 60 Cannot Detect clave ivesdeescuasederediercevsenuness 61 Cannot Print sige sense nen 61 Clean Unable ccccccteteeeeees 61 Comm ENOT senesinin eeii 61 Cover is Open nsassssssssssseseseserrrrrrrenen 62 Data REMAINING istiecxeeesiiiiecicie 62 Document Jam cceeeeceeeeeeeeeeeeeeeeees 62 DR Mode in Use sacssccecccinctendincepezseracces 62 High Temperature 2 c eceeeee 62 Imit Upable rnani 61 lnk Box Full cirrser irse oana 63 IK LOWY consain ere 64 InkBox NearFull cccccseeeeeeeeeeeeeees 63 Low Temper
98. oto paper make sure that the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Advanced User s Guide Cleaning the machine s printer platen Make sure you are using Genuine Brother Innobella Ink Make sure you are using the paper support flap See Loading paper and other print media on page 9 Make sure the paper feed rollers are not dirty with ink See Advanced User s Guide Cleaning the paper feed rollers The machine prints dense lines on the page Windows Select Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Color Settings and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Genuine Brother Innobella Ink Paper Handling Difficulties Difficulties Suggestions The machine does not feed paper Make sure the paper tray is pushed in all the way until it clicks into place Make sure the Jam Clear Cover at the back of the machine is closed If the LCD displays the Paper Jam message and you still have a problem see Error and maintenance messages on page 60 If there is no paper load a new stack of paper into the pap
99. our Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares the line with a Voice Mail subscriber service see Voice Mail on page 29 If your Brother machine is on a line with the Distinctive Ring subscriber service see Distinctive Ring on page 30 If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the Ring Delay setting E If the Receive Mode is set to Fax Only or Fax Tel reduce the Ring Delay to 1 ring See Ring Delay on page 27 E If the Receive Mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the Receive Mode is set to Manual DO NOT adjust the Ring Delay setting Have someone send you a test fax E If you received the test fax successfully your machine is operating correctly Remember to reset your Ring Delay
100. ows or Print without a Border Macintosh True2Life is not working correctly If the image data is not full color in your application such as 256 color True2Life will not work Use at least 24 bit color data with the True2Life feature Machine does not print from Adobe Illustrator Try to reduce the print resolution For more information see Software and Network User s Guide Change the Print Quality Windows or Change the Print Quality Macintosh 78 Print Quality Difficulties Troubleshooting Difficulty Suggestions Poor print quality Check the print quality See Checking the print quality on page 55 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Paper Type on page 15 For more information see Software and Network User s Guide Change the Media Type Windows or Change the Media Type Macintosh Make sure that your ink cartridges are fresh The following may cause ink to clog E The expiration date written on the cartridge package has passed Genuine Brother Innobella ink cartridges stay usable for up to two years if kept in their original packaging E The ink cartridge has been in your machine for over six months The ink cartridge may not have been stored correctly before use Make sure you are using Genuine Brother Innobe
101. per tray See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 91 Level1 Level2 Level3 Options Descriptions Page 2 General Setup 3 Paper Size Letter Sets the size of the paper 15 Continued Legal in the paper tray A4 A5 Executive S 4 Volume 1 Ring Off Adjusts the ring volume See Low Med High 2 Beeper Off Adjusts the volume level Low of the beeper ed High 3 Speaker Off Adjusts the speaker volume LOW Med High 5 LCD Contrast Light Adjusts the contrast of the Darie LCD 6 Sleep Mode 1 Min You can choose how long z Mins the machine must be idle before it goes into Sleep 3 Mins Mode 5 Mins 10 Mins 30 Mins 60 Mins See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 92 Menu and features tables Level1 Level2 Level3 Options Descriptions Page 3 Fax 1 Setup Receive 1 Receive Mode Fax Only Choose the Receive 24 Mode that best suits your Fax Tel needs External TAD anual 2 Ring Delay 00 Sets the number of rings 27 01 before the machine answers in Fax Only or 02 Fax Tel mode 03 04 3 F T Ring Time 20Secs Sets the length of the 27 MEN pseudo double ring time in Fax Tel mode 40Secs 70Secs 4 Easy Receive On The machine receives fax 28 OTE
102. press Stop Exit 39 Chapter 7 Changing and deleting Speed Dial numbers If you try to store a Speed Dial number where a number has already been stored the LCD displays the name or number that has been stored there and will ask you to do one of the following E Press 1 to change or delete the stored number E Press 2 to exit without making a change If you choose 1 you will be able to change the stored number and name or enter a new one You can delete the Speed Dial number by deleting the fax number Follow the instructions below Do one of the following E To change the stored number press lt 4 or gt to position the cursor under the digit you want to change and then press Clear Reenter the number Press OK Go to step E To delete the Speed Dial number press Clear to delete each digit of the fax number Press OK Go to step D Enter a new name if needed Press OK NOTE To change a character press lt 4 or gt to position the cursor under the character you want to change then press Clear Re enter the character For help entering letters see Entering Texton page 104 If you are finished making changes press Stop Exit 40 How to copy Do one of the following to load your document E Place the document face down in the ADF See Using the ADF on page 18 E Place the document face down on the scanner glass See Using the scanner glass on page
103. print alignment after transporting the machine if your printed text becomes blurred or images become faded amp p Press Menu 1 1 Press A or Y to choose Alignment Press OK Press Black Start or Color Start The machine starts printing the Alignment Check Sheet A B C Waa Iil OMONOUAWNA OMVNOULONSA OMNOUSONSA OMONOUAWNA OONOOAWNA For the A pattern press the number of the test print that has the fewest visible vertical stripes 1 9 Repeat this step for the B C D and E patterns In the example number 6 is the best choice for A B C D and E Press Stop Exit NOTE ABC ABC When the print alignment is not adjusted properly text looks blurry like this ABC ABC After the print alignment is adjusted properly text looks like this Routine maintenance Setting the date and time The LCD displays the date and time If itis not current follow these instructions to re enter it You can add the date and time to each fax you send by setting your Station ID OS Press Menu 0 1 1 Enter the last two digits of the year using the dial pad and then press OK Enter the two digits for the month using the dial pad and then press OK Enter the two digits for the day using the dial pad and then press OK Press A or Y to choose 12h Clock or 24h Clock and then press OK To enter the
104. r the See Every 50 Faxes Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days automatic printing of the Fax Journal If you choose other than Off or Every 50 Faxes you can set the time for the chosen option If you choose Every 7 Days youcan set the day of the week 4 Print Fax Prints incoming faxes stored in the memory 5 Remaining Jobs Check which jobs are in the memory and cancel chosen jobs as needed See Advanced User s Guide F See Quick Setup Guide The factory settings are shown in Bold with an asterisk 94 Menu and features tables Level1 Level2 Level3 Options Descriptions Page 3 Fax 0 Miscellaneous 1 TX Lock Stops unauthorized users See F from changing the Continued ree ging machine s current settings 2 Distinctive Off Uses the Telephone 30 set On Company s Distinctive Ring subscriber service to register the ring pattern with the machine 3 Caller ID Display View or print a list of the See last 30 Caller IDs stored in the memory 4 Copy 1 Quality Normal Chooses the Copy resolution for your type of Best document 2 Density E Adjusts the density of _ogcooe copies OOmg00 0000 B 5 Print Reports 1 Transmission Prints these lists and 2 Address Book
105. re text should appear on your printed pages You can clean Black only Yellow Cyan and Magenta together or all four colors at once Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty a Press Menu 1 2 Press A or Y to choose Black Coloror All Press OK The machine cleans the print head When cleaning is finished the machine will go back to FAX mode NOTE e If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again up to five more times If the print has not improved call Brother Customer Service See Brother numbers on page i e You can also clean the print head from your PC For more information see Software and Network User s Guide Clean the Print Head Windows or Clean the Print Head Macintosh Routine maintenance Checking the print quality If faded or streaked colors and text appear on your printouts some of the print head nozzles may be clogged You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern D Press Menu 1 1 Press A or Y to choose Print Quality Press OK Press Color Start The machine starts printing the Pri
106. ress Hook to send the call to the cordless handset Using remote codes Fax Receive Code If you answer a fax call on an extension telephone you can tell your machine to receive it by dialing the Fax Receive Code 5 1 Wait for the chirping sounds and then replace the handset See Easy Receive on page 28 If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Black Start or Color Start and 2 to choose Receive Telephone Answer Code If you receive a voice call and the machine is in Fax Tel mode it will start to sound the F T pseudo double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T Ring off by pressing 5 1 make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone connected to the EXT jack of the machine by pressing Hook Changing the remote codes The preset Fax Receive Code is 5 1 The preset Telephone Answer Code is 5 1 If you want to you can replace them with your own codes Press FAX Press Menu 3 1 5 Press A or Y to choose On or Of f Press OK Enter the new Fax Receive Code Press OK Press OK 000 Press Stop Exit NOTE e If you are always disconnected when accessing your external TAD remotel
107. ries and supplies For best quality results use only genuine Brother accessories which are available at most Brother retailers If you cannot find the accessory you need and you have a Visa MasterCard Discover or American Express credit card you can order accessories directly from Brother You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase NOTE In Canada only Visa and MasterCard are accepted In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 assistance via fax http www brothermall com In Canada 1 877 BROTHER http www brother ca Accessories and Supplies Description Item Ink Cartridge Standard Yield lt black gt LC101BK Prints approx 300 pages Ink Cartridge Standard Yield lt yellow gt LC101Y Prints approx 300 pages Ink Cartridge Standard Yield lt cyan gt blue LC101C Prints approx 300 pages Ink Cartridge Standard Yield lt magenta gt red LC101M Prints approx 300 pages 1 Ink Cartridge High Yield lt black gt LC103BK Prints approx 600 pages 1 Ink Cartridge High Yield lt yellow gt LC103Y Prints approx 600 pages 1 Ink Cartridge High Yield lt cyan gt blue LC103C Prints approx 600 pages Ink Cartridge High Yield lt magenta gt red LC103M Prints approx 600 pages 1 Premium Plus Glossy Photo Paper Letter size 20 sheets 4 x
108. rolCenter4 The ControlCenter4 application will open 44 How to scan to a computer If the ControlCenter4 Mode screen appears choose the Advanced Mode and then click OK Welcome to ControlCenter4 ControlCenter4 brings together all the software features to expand the capabilities of your device You can choose between the Home Mode or Advanced Mode user interfaces Home Mode offers basic functions such as Photo In addition to the features available in Home Mode Print Scan and PC Fax with simple easy to use Advance Mode includes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings 4 Make sure the machine you want to use is selected from the Model drop down list 45 Chapter 10 Set the scanning configuration Click Configuration and then select Button settings Scan and File Control Center 4 Model v Sao me th a Configuration Rename custom tab PC FAX x 4 mn i Remove custom tab ha T Remove custom button gt L J Mode Select Image OCR E mail Button settings Scan gt ca gt Create custom tab PRE Choose from the Scan options Image OCR E mail or File By right clicking on a button oe Photo gt Settings advanced scan settings and set new defaults Create custom button k gt Device Settings Preferences
109. rother Supplies http Awww brother com original click Supplies Information Chapter 1 Control panel overview 1 LCD Liquid Crystal Display The LCD displays messages to help you set up and use your machine 2 Mode keys ea Lets you access Fax mode E eS SCAN Lets you access Scan mode Lets you access Copy mode 3 Menu keys Bi gt a While the machine is idle you can press these keys to adjust the ring volume Y Press to store Speed Dial and Group numbers in the machine s memory Lets you store look up and dial numbers that are stored in the memory E lt or gt Press lt or gt to move the selected area left or right on the LCD 10 Fax Resolution Copy Options HaorY Press A or Y to scroll through the menus and options E Menu Access the main menu E Clear Press to delete characters or to go back to the previous menu level E OK Lets you choose a setting Copy Options Lets you temporarily change the copy settings when in copy mode Telephone keys E Redial Pause Redials the last number called It also inserts a pause when dialing numbers E Hook Press before dialing when you want to listen to make sure a fax machine answers and then press Black Start or Color Start Also press this key after picking up the handset of the external telephone during the F T pseudo double ring Stop Exit 6 Start keys a CC Black Start Lets you start sending faxe
110. s Windows 7 Click Devices and Printers Printers and Faxes Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound Hardware group View devices and printers Printers Mac OS X v10 6 8 Click System Preferences Print amp Fax OS X v10 7 x 10 8 x Click System Preferences Print amp Scan The headers or footers appear when the document displays on the screen but they do not show up when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 14 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows Click Color Settings on the Advanced tab and make sure you uncheck Color Enhancement True2Life Macintosh Choose Color Settings click Advanced Color Settings and make sure you uncheck Color Enhancement Turn the Borderless feature off Borderless printing is slower than normal printing For more information see Software and Network User s Guide Print without a Border Wind
111. s dnctiesticen penton 40 SUMO MD o AE E T 39 USING oraaa Ea E viene 38 Step by step Menu Tables cee 89 118 TAD telephone answering device external aonnnnnnnnnnnnnnnnnnnnnnennnnnnnnneennne 24 33 COMMGCUING sisccccce ce tresensenchacticckenncesedss 33 34 Receive Mode ccseseseeeeeeeeeeees 24 recording OGM eeececeececeeeeeeeeeeeeeeeeees 34 Leen RING eeemeereeenreseer enter enna eeens 29 Telephone line COMMECUOMNG jcc edsccscausehes cteteticbienenaicbevees 34 difficulties 22cccceoicacus seize xcosebeedatossestebeass 82 interference VOIP eeens 87 multi line PBX aeee 35 Text entering ieesstecpets laste ectceteectencee 104 special characters cccccesseeeeeeees 105 Transferring your faxes or Fax Journal report eeeeeeeeeeeeeeeeeeeeeees 67 Transparencies 000 15 16 17 108 Troubleshooting GOCUMENT JAIN scccssceitietieccecens 68 error messages ON LCD cceeeeeeees 60 if you are having difficulty COPYING aiiin eerste es eee 85 incoming calls eessen 85 paper handling eccceseeeeeeeeeeees 80 phone line or connections 82 print quality csp ceeccevecpiccascccacectmcuetieactans 79 OOTIMENNGS seiceanna onei T7 printing received faxes n 82 receiving faxes eessen 83 SCANN N sesessssssssssssrerrrrrrrrrerreresresrr tnne 86 software eteicteioddicdani ek aecectess 86 maintenance messages on LCD
112. s or making copies in black amp white Also lets you start a scanning operation in color or black amp white depending on the scan setting in the ControlCenter software a CJ Color Start Lets you start sending faxes or making copies in full color Also lets you start a scanning operation in color or black amp white depending on the scan setting in the ControlCenter software 7 Power On Off Press to turn on the machine Press and hold down turn off the machine The LCD displays Shutting Down and will stay on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available 10 General information If you turn off the machine using it will still periodically clean the print head to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to the power at all times Stop Exit Stops an operation or exits the menu Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine Fax Resolution Lets you temporarily change the resolution when sending a fax Chapter 1 Basic Operations The following steps show how to change a setting in the machine In this example the Receive Mode setting is changed from Fax Only to Fax Tel Press FAX Press Menu 3 1 1 NOTE Press
113. s per color Up to 19200 x 19200 dpi interpolated 2 Up to 1200 x 2400 dpi optical Scanner Glass Up to 1200 x 600 dpi optical ADF Scanner Glass Width Up to 8 42 in 213 9 mm Length Up to 11 61 in 295 mm ADF Width Up to 8 42 in 213 9 mm Length Up to 13 92 in 353 6 mm Windows XP in this User s Guide includes Windows XP Home Edition Windows XP Professional and Windows Maximum 1200 x 1200 dpi scanning when using the WIA Driver for Windows XP Windows Vista Windows 7 and Windows 8 resolution up to 19200 x 19200 dpi can be selected by using the Brother scanner utility 111 Printer Resolution Up to 1200 x 6000 dpi Printing Width 8 26 in 8 5 in borderless 1 5 x 8 127 x 203 mm Photo 2L 5 x 7 13 x 18 cm Print Speed 4 When the Borderless feature is set to On See Paper type and size for each operation on page 17 When printing on Letter size paper For detailed specifications visit http www brother com 112 Specifications Interfaces USB 1 Use a USB 2 0 interface cable that is no longer than 6 feet 2 m 1 Your machine has a USB 2 0 Hi Speed interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 113 Computer requirements SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS PC Interface Hard Disk Sp
114. se or attempted use of potentially incompatible ink and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and or cartridges To protect your investment and obtain premium performance from the Brother machine we strongly recommend the use of Genuine Brother Supplies ap Open the ink cartridge cover 1 If an ink cartridge has reached the end of its life the LCD displays B amp W Print OnlyorCannot Print 51 Press the lock release lever 1 as D Turn the green release lever on the Open the new ink cartridge bag for the 52 shown to release the cartridge color orange protective packing 1 indicated on the LCD Remove the counterclockwise until it releases the cartridge from the machine vacuum seal Then remove the orange protective packing as shown color indicated on the LCD and then take out the ink cartridge IMPORTANT e DO NOT shake the ink cartridges If ink stains your skin or clothing wash with soap or detergent at once e DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting the cartridge amp Each color has its own correct position Insert the ink cartridge in the direction of the arrow on the label
115. te plastic above them See Cleaning the scanner on page 54 Black marks or spots appear in copies Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass Clean the scanner glass and white plastic above it See Cleaning the scanner on page 54 Copies are blank Make sure you are loading the document correctly See Loading documents on page 18 Poor copy results when using the ADF Try using the scanner glass See Using the scanner glass on page 19 Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again 85 Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when starting to scan Windows Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application For example in Nuance PaperPort 12SE click Scan Settings Select to choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source in your scanning application In PageManager click File Select Source and choose the Brother TWAIN driver You can also scan documents using the ICA Scanner Driver For more information see Software and Network User s Guide Scan Using Apple Image Capture ICA Driver OCR does not work
116. the fax again If you send a PC FAX message and see RESULT NG on the Transmission Verification Report your machine may be out of memory To gain extra memory you can print fax messages from the machine s memory See Advanced User s Guide Printing a fax from the memory If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the machine s Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 87 84 Troubleshooting Sending Faxes continued Difficulty Suggestions Sent faxes are blank Make sure you are loading the document correctly See Loading documents on page 18 Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Cleaning the scanner on page 54 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Easy Receive to Off See Easy Receive on page 28 Sendi
117. through two different phone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax amp Alternate Number Ringing This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes See Distinctive Ring on page 30 OR Set your Brother machine s Receive Mode to Manual Manual mode requires that you answer every incoming call if you want to be able to receive a fax If the incoming call is a telephone call then complete the call as you normally would If you hear fax sending tones you must transfer the call to the Brother machine See Using external and extension telephones on page 36 Unanswered fax and voice calls will go to your Voice Mail To set the machine in Manual mode see Choose the correct Receive Mode on page 24 29 Chapter 6 Distinctive Ring Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that o
118. tion date written on the cartridge package DO NOT dismantle or tamper with the ink cartridge this can cause the ink to leak out of the cartridge 53 Cleaning and checking the machine Cleaning the scanner Unplug the machine from the AC power outlet Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner 54 NOTE amp In the ADF unit clean the white bar 1 and the glass strip 2 with a lint free cloth moistened with a non flammable glass cleaner In addition to cleaning the scanner glass and glass strip with a non flammable glass cleaner run your fingertip over the glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt When there is a spot of dirt or correction fluid on the glass strip the printed sample displays a vertical line After the glass strip is cleaned the vertical line is gone Cleaning the print head To maintain good print quality the machine will automatically clean the print head when needed You can start the cleaning process manually if there is a print quality problem Clean the print head if you get a horizontal line in the text or graphics or blank spots whe
119. use non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced See Brother numbers on page i Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax is printed 2 The machine automatically cleans itself after sitting idle for more than 30 days infrequent use 3 The machine automatically cleans itself after ink cartridges of the same color have been replaced 12 times InkBox NearFull The ink absorber box or flushing box is nearly full The ink absorber box or flushing box will need to be replaced soon Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced See Brother numbers on page i 63 Error Message Cause Action Ink Low XXXXXXX One or more of the ink cartridges are near the end of their life If one of the color ink cartridges is near the end of its life and someone is sending you a color fax your machine s handshake will ask that the fax be sent in black amp
120. wing the instructions D Turn on your PC Insert the Brother CD ROM into your CD ROM drive NOTE If the Brother screen does not appear go to Computer My Computer For File Explorer on the taskbar and then go to Computer Double click the CD ROM icon and then double click start exe If the model name screen appears click your model name If the language screen appears click your language The CD ROM Top Menu will appear EJ Adobe Flash Player 10 sos Multi Function Center brother Top Menu Install MFL Pro Suite ge Gime User s Guides B Custom Installation J J additional Applications Qh Brother Support fA On Line Registration D Back i Exit Click User s Guides Click PDF HTML documents If the country screen appears choose your country After the list of User s Guides appears choose the guide you want to read General information Macintosh Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear eoe BROTHER S Start Here OSX wv brother Brother Support User s Guides Double click the User s Guides icon Select your model and language if needed screen appears choose your country GC Click User s Guides If the country After the list of User s Guides appears choose the Guide you want to read How to find Scanning instructions There are several ways you ca
121. xtra memory you can turn off Memory Receive See Advanced User s Guide Turning off Memory Receive operation E Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory Paper Jam The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 69 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 72 Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Wrong Ink Color An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions 65 Error Message Cause Action Wrong Paper Size The Paper Size setting does not match the size of paper in the tray 1 Check thatthe Paper Size you choose on the LCD matches the size of the paper in the tray See Paper Size on page 15 2 Make sure you loaded the paper in a Portrait position and set the paper guid
122. y try changing the Fax Receive Code and Telephone Answer Code to another three digit code such as and 9 9 9 e Remote Codes might not work with some telephone systems Enter the new Telephone Answer Code Telephone services and external devices 37 How to dial Manual dialing D Load your document Press FAX Press all of the digits of the fax number Press Black Start or Color Start Speed Dialing Load your document Press T Address Book Press A or Y to choose Search Press OK 4 Do one of the following E To search numerically press A or Y to choose the number and then press OK E To search alphabetically enter the first letter of the name using the dial pad then press lt 4 or gt to choose the name and then press OK 5 Press Black Start or Color Start The machine scans and sends the fax 38 Dialing and storing numbers Fax Redial If you are sending a fax manually and the line is busy press Redial Pause and then press Black Start or Color Start to try again If you want to make a second call to the last number dialed you can save time by pressing Redial Pause and Black Start or Color Start Redial Pause only works if you dialed from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial one time after five minutes NOTE In Real Time Transmission the automatic redial feature
123. you want to cancel a fax while the machine is scanning dialing or sending press Stop Exit Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax This report lists the sender s name or fax number the time and date of the transmission duration of the transmission the number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send A portion of the fax s first page appears on the report E Off Prints a report if your fax is unsuccessful due to a transmission error The report will also print if you send a color fax that the receiving machine prints in black amp white Off is the default setting E Off Image Prints a report if your fax is unsuccessful due to a transmission error The report will also print if you send a color fax that the receiving machine prints in black amp white A portion of the fax s first page appears on the report Press Menu 3 3 1 Press A or to choose Of On Image or Off Press OK Image On Press Stop Exit Sending a fax NOTE If you choose On Image or Of f Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to of
124. ze for each operation Paper Type Paper Size Usage Fax Copy Printer Cut Sheet Letter 8 1 2 x 11 in 215 9 x 279 4 mm Yes Yes Yes A4 8 3 x 11 7 in 210 x 297 mm Yes Yes Yes Legal 8 1 2 x 14 in 215 9 x 355 6 mm Yes Yes Yes Executive 7 1 4 x 10 1 2 in 184 x 267 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes A6 4 1 x 5 8 in 105 x 148 mm Yes Cards Photo 4 x 6 in 10 x 15 cm Yes Yes Photo 2L 5 x 7 in 13 x 18 cm Yes Index Card 5 x 8 in 127 x 203 mm Yes Envelopes C5 Envelope 6 4 x 9 in 162 x 229 mm Yes DL Envelope 4 3 x 8 7 in 110 x 220 mm Yes Com 10 4 1 8 x 9 1 2 in 105 x 241 mm Yes Monarch 3 7 8 x 7 1 2 in 98 x 191 mm Yes Transparencies Letter 8 1 2 x 11 in 215 9 x 279 4 mm Yes Yes A4 8 3 x 11 7 in 210 x 297 mm Yes Yes Legal 8 1 2 x 14 in 215 9 x 355 6 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes Paper weight thickness and capacity Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 17 to 32 Ib 64 to 120 g m 3 to 6 mil 0 08 to 0 15 mm 100 1 Inkjet Paper 17 to 53 Ib 64 to 200 g m 3 to 10 mil 0 08 to 0 25 mm 20 Glossy Paper Up to 58 Ib Up to 220 g m Up to 10 mil Up to 0 25 mm 202 Cards Photo Up to 58 Ib Up to 220 g m Up to 10 mil Up to 0 25 mm 202 4 x 6 10 x 15 cm Index Card Up to 32 Ib Up to 120 g m Up to 6 mil Up to 0

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