Avaya BCM450 Configuration Guide
Contents
1. Figure 20 System Monitoring Example The BCM Monitor application can be downloaded to an administrator s PC from the BCM and pointed at a specific BCM s IP address for monitoring Multiple Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 26 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide instances of the BCM Monitor application can be used on a single PC to monitor several remote BCM systems at the same time Backward version compatibility is supported All of the registered IP devices can be viewed with the BCM Monitor The screen shot below depicts IP Phone type DN number and IP address of each registered IP phone Additionally if the device is active on a call the RTP session information is also displayed BCM Monitor Bem_2 File Statistics Help IP Clients Used licenses 2 of 12 DOs Sets 3000 12004 172 16 6 103 5000 51000 lt gt 135 25 29 135 16770 G729 2 fpp SMALL jb 3002 12002 172 16 6 105 5000 Enabled 2 Connected 2 Active on call 1 wireless Sets Enabled 0 Connected 0 Active on call 0 IP Trunks Used licenses 16 of 16 Active on call 1 MCDN over IP Enabled Figure 21 IP Device Listing T a AA ae Ma a E ye ta 7 7 27a Ja VT PD VT f The end to end RTP sessions per IP call can also be displayed with the BCM Monitor The example below depicts an end t2. Auto retres Task Havigation Panel Configuration Administration File view T y General Alarm Acked Problem Description j f 2007 02 16 16 34 01 50507 information Round Trip Delay Violation Cleared near DN 2000 source IP 172 16 1 Alarm Seinge 2007 02 16 16 33 41 50508 warning Round Trip Delay Violation Warning 56ms nearDN 2000 source IP 17 SNMP Trap Destinatiol Fa a n ene 2 2 16 16 33 10 30200 information User logon User nnadmin Host 172 16 10 93 1045 Comp ClM Service Manager Hardware Inventory 2007 02 16 16 33 06 30200 information User logon User nnadmin Host 172 16 10 93 1043 Comp CIM System Metrics 2007 02 16 16 19 41 30200 information User logon User nnadmin Host 172 16 10 93 1209 Cormp ClM C Telephony Metrics 2007 02 16 16 19 37 10200 information User logon User nnadmin Host 172 16 10 93 1207 Cormp CIM Utilities 2007 02 16 16 13 42 50507 information Round Trip Delay Violation Cleared Orns nearDN 2002 source IP 172 Backup and Restore 4 Logs 2007 02 16 16 13 19 50508 warning Round Trip Delay Violation Warning 60ms nearDN 2002 source IP 17 4 H Software Management 2007 02 16 16 12 01 50507 information Round Trip Delay Violation Cleared Oms nearDN 2002 source IP 172 gt Software pease 2007 02 16 16 11 44 50508 warning Round Trip Delay Violation Wa
3. This document provides a configuration guide to assist Nortel Networks BCM450 administrators in connecting to AT amp T IP Flexible Reach via SIP trunks This document does not describe procedures to configure the BCM450 for advanced functionality For more information and procedures please refer to the Nortel technical documentation found on the Nortel website 1 1 Pre P PBX Configuration Activity This guide assumes that the administrator is knowledgeable in I P PBX programming and operations An important tool that the administrators should have at their disposal prior to testing their IP PBX with AT amp T IP Flexible Reach is the Wireshark network protocol analyzer This software can be used to run traces on problem calls so the information can be shared with equipment and network engineers This free software can be obtained at http www wireshark org The customer may also use TCPDUMP which can be found on most UNIX and Linux systems The customer should have Wireshark or TCPDUMP loaded on a server that is connected to a LAN switch or hub that can monitor both the signaling and media packets on any calls between the customer PBX and the IP Flexible Reach managed router 1 2 Customer Questions Section 4 of this guide provides screen shots and instructions for the configuration of your IP PBX Should you have questions regarding these instructions please contact Brian Stegemoller at 1 972 685 6629 972 745 5139 after 2 2
4. 4 A Ext YG Disconnect Refresh Auto retrest Task Havigation Panel Target Lines Configuration Administration Welcome Control Set Pub Received Priv Received Distinct Ring E C System Line137 2000 Public 2000 None Administrator Access Resources Target line Line138 2000 Public 2000 None Target line Line139 2000 Public 2000 None E 9 Telephony i B Global Settings 2000 Public 2000 None a Sets y Lines Target line Active Physical Li Active VoIP Lines Target line Line143 2000 Public 2000 None Target line Line144 2000 Public 2000 None C Target Lines t Lines e ETE T Target line Line145 2000 Public 2000 None Target line Line146 2000 Public 2000 None AllLines Loops Target line Line147 2000 Public 2000 None 2000 Public 2000 None j i 3 Scheduled Services Dialing Plan lt fi Call Security Hospitality Hurt Groups Call Detail Recording Details for Line 141 ee ee TOTT ae Se T Oe ee ee ya ee ee ee ee ee ee ee a a a ee YN j LCD dAn ln Damia tA Figure 18 Display DID on IP Set Ben iie eoa Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 24 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Additionally all telephone sets that
5. BCM450 will absorb the 9 only in an outbound call scenario Uncheck the digit following the 9 in the incoming digits to the BCM450 in this example the 6 in 961170 Task Navigation Panel fee ea i Dialing Plan Routing Configuration Administration Welcome Syster Administrator Access Resources E EY Telephony Global Settings E Sets Lines Loops Scheduled Services E E Dialing Plan lace DNs 7 Public Network Alternate Routes for Destination Code 34 Private Network Line Pools Routes Destination Codes Second Dial Tone Destination Codes SS a E S Alternate Routes 8 ae as First Route Absorbed Length Second Route Absorbed Length Third Route Absorbed Length Cu F e A e a S Te Da LEP TOPR Yp Toan e Fer COY l ee eee eT Figure 27 Configuring Destination Code with Wildcard Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 31 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide This Customer Configuration Guide CCG is offered as a convenience to Nortel Networks Nortel customers The specifications and information regarding the product in this CCG are subject to change without notice All statements information and recommendations in this CCG are believed to be accurate but are presented without warranty of any kind
6. including inactive I 16 Line016 Outgoing 09 08 06 18 4 3000 3000 Connected 00 00 35 17324208823 m a yee a FE A gt ee T ee ae T T y Figure 23 Line Monitor Information The BCM Monitor can also be used to monitor all types of system usages The following are some parameters that can be monitored e CPU utilization Physical memory Media card DSP utilization IP sets and IP Trunks Voice ports and media gateway usage BCM Monitor Bem_2 File Statistics Help lt BCM Info Fi f CPU 0 Physical memory MB 187 of 254 74 Nonpaged mem MB 33 of 98 34 Used Media Card Resources Signaling channels 10 of 59 17 Media channels 4 of 59 7 f Voice bus channels 5 of 62 8 DSP resources 10 of 64 16 r Active Telephony Devices IP trunks 1 of 16 6 m f IP sets 1 of 2 50 Pi Voice ports Oof6 0 ri Media gateways Oof 4 0 Koni g y n a _ y x Figure 24 System Resources Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 28 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 5 2 Real time display of BCM450 Alarms Administration gt General gt Alarms The BCM450 provides extensive alarm logs along with severity and problem descriptions The following is an example screen shot of the Alarms display Session Tools Help A exit MG Disconnect Sy Refresh
7. to routes which in turn are configured with destination codes that route calls to the BVolP network Check under Configuration gt Telephony gt Lines gt Active VolP Linesto see if trunks have been allocated You should have a number of IP trunks displayed The total number of lines indicated corresponds to the number of IP trunks licensed by Nortel for your BCM450 See figure below Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 11 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Task Navigation Panel Active VoIP Lines Configuration Administration on Welcome Line Trunk Type Name Control Set Line Type Prime Set Pub Received Priv Rec H E System 001 VoIP LineOOl 2221 Pool BlocA 2221 N A N A H E Administrator Access 002 VolP LineQO2 2221 Pool BlocA 2221 N A N A H E Resources 003 VolP Line003 2221 Pool BlocA 2221 NJA N A S Telephony 004 VoIP Line004 2221 Pool BlocA 2221 N A N A _ GI Global Settings 005 VoIP Line005 2221 Pool BlocA 2221 NJA NJA GIGS Sets 006 VoIP Line006 2221 Pool BlocA 2221 N A N A GHG Lines 007 VolP Line007 2221 Pool BlocA 2221 N A NJA B E OCRA iann oT a08 VoIP LineQOS 2221 Pool BlocA 2221 NJA NJA 2 Tk AR ii a re h re th eet ee a ad ae rl ee i oe Rn lly ig mn ro it ES MR AGERE EtOAc Re Ete cma in _P Figure 3 Available VoIP Trunks Note If no active VolP li
8. 2 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 5 Troubleshooting This section provides some tips about troubleshooting problems 5 1 System Monitoring with BCM Monitor A valuable application for performance monitoring is the BCM Monitor It allows the BCM administrator to see the current status of various parts of the BCM system Statistical information is provided on system throughput and other performance related information including system CPU usage graph or table format and memory usage graph or table format If a performance display is active it is automatically updated with real time performance information in user selectable time increments The focus of the real time monitoring capabilities is e Overall system status e Utilization of resources on the Media Services Card e g signaling channel usage e Operation of telephony applications e g Messaging Call Center etc e P telephony activity e D channel monitoring for PRI BRI and VoIP trunks BCM Monitor Bem_2 File Statistics Help BCM Info EEL 0 Physical memory MB 187 of 254 74 Nonpaged mem MB 33 of 98 34 Used Media Card Resources Signaling channels 10 of 59 17 Media channels 4 of 59 7 Voice bus channels 5 of 62 8 DSP resources 10 of 64 16 Active Telephony Devices IP trunks 1 of 16 6 mu IF sets 1of2 50 Voice ports Oof6 0 Media gateways Oof 4 0
9. 2 2010 When calling this number please have the following information available Company name Company location Administrator name and phone number P PBX name and software version Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 4 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Customer Configuration Guide Issue number and date 1 3 Trouble Reporting Nortel and AT amp T will make every effort to quickly resolve reported troubles The time required for trouble shooting can be reduced if the customer has the necessary detailed information available when reporting a problem Prior to reporting a problem please provide a Wireshark or TCPDUMP trace of the failed call 1 4 Document Feedback IP PBX administrators who would like to provide feedback on the contents of this document should send it to Brian Stegemoller brianstegem avaya com with a copy to Al Chee alchee avaya com and Steven Chen stevenchen avaya com 1 5 Document Change History October 1 2008 Draft Issue 0 1 October 8 2008 Changes in wording on Special Notes Added URL to download patches pg 10 Issue 0 2 February 4 2009 Added patch information for disconnect issue on page 10 0 Issue 0 3 February 4 2010 Updated Contact Information to Reflect AVAYA Merger Nortel Nortel Networks Nortel Logo the Globemark CS1000 are t
10. AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide AT amp T Vol P Nortel BCM450 Release 1 0 SI P Configuration Guide For Use with AT amp T IP Flexible Reach I ssue 0 3 2 4 2010 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 1 of 32 1 2 3 4 6 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide TABLE OF CONTENTS iodi oiia e r T Datel eases 4 1 1 Pre IP PBX Configuration Activity seeeeesssssseeceresssssssscceeessssssecceeessssssseeeeeos 4 1 2 C stomer QUESHONS sessin hinaa A 4 1 3 Trouble TK Cp Onis ae a a ese 5 bA Doc men ai srer6 eta Gl cemmret remem tench A rt Onsen ver Te et one te 5 1 5 Document Chans c ENSTO eeen ae A T T len 5 Special Nole serai an a a eae eee ata 6 DV CEC Wisco seats oni OA 7 Conneuranon Gulden A 9 4 1 Nortel BCM450 Version and Feature Requirements ccccccsssseseseeeeeeeeeees 9 A PINKS sess eeu veces teeta ve Gace ada iain sendin 11 4 3 SPP O PA E e nerd eed Arona ny PRA Rr ne rer ne hee 17 4 3 1 Failover to Secondary AT amp T IP Border Element IPBB 0 18 w Mee eho aE ea a ne On Poe 19 4 5 SIPUREMIP costes votecsncteece in reuewaescmesd E ou senemewenteaent 20 Os ORE IRAN O e aa am dneanecunsanedsacyease wiaanetnianers 21 4 7 Configuring Outgoing Calls from a BCM450 DN to AT amp T IP Flex Reach 22 4 8 Configuring Incoming Cal
11. CM450 R100 S5U Desktop 1 Cy Backup and Restore 2008 09 24 Patch Applied BCM450 R100 5U 5ystem 1d Ly Logs 2008 09 24 Patch Applied BCM450 R100 SU System 1 oe Software Management a Software Updates JSoftware Update History i Software Inventory e m Ee m ii ain iee m aiie ala laa alin aiie ias ote in HT TP TT e T r e e M a eee Figure 2 BCM450 Software Version Number and Patch List The following BCM450 patches must be applied To verify any installed patches on the system under Administration gt Software Management gt Software Update History Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 9 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Patch Name ID Version Description BCM450 R100 FEPS 22 Update to FEPS contains the following fix or any SUs that contain this SIP calls not disconnecting properly The patches can be downloaded on the Nortel Technical Support site http support nortel com go main jsp Then go to the Voice Multimedia amp Unified Communications section Under IP Enabled amp Pure IP Networks go to the Business Communications Manager 450 link Under Software go to Patches Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 10 of 32 AT amp T IP Flexible Reach Nortel B
12. CM450 Release 1 0 SIP Configuration Guide 4 2 IP Trunks Voice over IP VoIP trunks are signaling channels that simulate how CO lines work However VolP trunks transmit data to the IP network over a LAN or IP network rather than over physical lines Once the VoIP trunks are set up you can assign them to line pools and program their behavior in the same way you would PRI lines VoIP trunks use line numbers which appear under Configuration gt Telephony gt Lines gt Active VolP Lines To access VoIP lines you need to enter software keycodes Each keycode supports a specific number of trunks No entries appear in the Enabled VoIP lines field until you complete the IP Trunks Settings field which displays when you click IP Trunks under Configuration gt Resources gt Telephony Resources gt IP trunks Note The BCM450 Release 1 0 offers two VoIP trunk license options SIP Gateway Trunk License and VolP Trunk Gateway License The SIP Gateway Trunk License enables SI P only trunks and the VoIP Trunk Gateway License enables SIP or H 323 trunks Either type of trunk licenses can be used for SIP signaling with AT amp T IP Flexible Reach service Customers that desire a lower cost or have no requirements for H 323 should choose the SIP Gateway Trunk License option VoIP trunks should be configured to use a single line pool Do not mix other trunk types on the same line pool e g analog PRI etc The VoIP line pools are assigned
13. N Type is specified as National See figure below View felwors Session Tools Help ip Exit WG Disconnect Zy Refresh f Task Havigation Panel o Dialing Plan Routing F Configuration Administration SS Welcome Routes Destination Codes Second Dial Tone E System Routes E Administrator Access External Number Use Pool DN Type Service Type Service ID Resources Ja 7 E amp Telephony ood A WA WA MA Global Settings foot gt National Mes MA Sets F E Lines i Loops i Scheduled Services E S Dialing Plan Gereral s Che Public Network Private Network Ring Groups q va otal GICAL SECU em dea Ln e E EREA EE EE ee E A E A E P E E EE E EEE EE E E E eres Figure 8 Assigning a Route for IP Trunks Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 15 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt Routing select the Destination Codes tab to assign a destination code for the IP trunks Configure a destination code 9 or to whatever code you want to access for outside IP off net calls that will be presented to the AT amp T service for routing In this case when 9 is dialed we wish to push the dialed string to the IP trunk for routing See figure below Note When completing the Technic
14. Navigation Panel i Porn Ranges 7 Contiguration Administration Welcome RTP over UDP UCF Signalling q System fi Administrator Access a Resources Apolication Resources Media Gateways BPort Ranges Telephony Resources Dial Up Interfaces Telephony Data Services H L Applications Add elel Add 1718 1719 4 J 2216 2219 rood Todd S000 S000 ls i a a n a a in o i A e ee ee ee ee d m TE a a L T De T ee ee ee E m aT n a T e T Ta a Figure 15 Media Gateway Port Ranges The BCM450 IP phone s RTP and RTCP port range are 51000 51399 Each IP phone call uses two ports The default port range for RTP and RTCP are not configurable Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 21 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 7 Configuring Outgoing Calls from a BCM450 DN to AT amp T IP Flex Reach Configuration gt Telephony gt Sets gt All DNs We will now associate the private DN number with the DID number In the example below 2000 is entered in the Private OLI field and 7323683478 is entered in the Public OLI field This example enables calling number translation outgoing for this particular DN number See figure below Task Havigation Panel All OHs Configuration Administration Welcome Line Access Yapabilties and Pref
15. a a em oe Figure 26 Log Management When you first suspect a problem with your BCM450 it is important that you go into the Log Management screen and download the log file to your PC Even if you end up resolving the issue it is good to know that this information has been captured if it does end up being required Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 30 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 6 APPENDIX A Configuring Destination Code with Wildcard In an inbound call scenario the leading digit sent to the BCM450 may be the Same as the digit used in the destination code Without configuring for a wildcard the BCM450 will interpret the call as a tandem call and will fail to terminate the call on the BCM450 To remedy this it is recommended to configure destination code with wildcard If the IP Flexible Reach sends a site prefix that is the same as the digit being used for the destination code please use the following configuration example In this example the number sent to the BCM450 Is the following 961170 To configure the BCM450 for this call use the following wildcard configuration Under Configuration gt Telephony gt Dialing Plan gt Routing under the Destination Codes tab add the destination code 9A to use Normal Route 001 Configure the absorbed length to 1 so that the
16. al N11 i e 411 911 calls from the BCM450 phones T 38 Fax was tested and is supported on the BCM450 with the AT amp T IP Flexible Reach services to from the following e PSTN e Legacy PBX site with Cisco gateway e Another BCM450 IP PBX site Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 8 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 Configuration Guide This configuration guide specifies the Nortel BCM450 screens that must be configured and updated to support the AT amp T IP Flexible Reach services 4 1 Nortel BCM450 Version and Feature Requirements The Nortel Networks BCM450 must be running at least software version 8 0 1 05 329 You can check the version of BCM450 by viewing the following screen under Administration gt Software Management gt Software Update History This is the supported base release that is required for AT amp T IP Flexible Reach services Any 8 0 x x x software release greater than the aforementioned software version is acceptable This software release 8 0 x x x refers to BCM450 Release 1 0 SIP Task Navigation Panel Software Update History Configuration Administration Cy General 6 0 1 05 329 Current system software version Tam System Metrics Software Update History M Telephony Metrics Date Category Name c Utilities 2008 09 24 Patch Applied B
17. al Questionnaire Section 6 0 Dial Plan Information and the private dial plan is selected YES then please refer to Appendix A Configuring Destination Code with Wildcard File View Session Tools Help ip exit MG Disconnect Sa Refresh Task Havigation Panel y e y ee Dialing Plan Routing Configuration Administration pene Welcome Foutes Destination Codes Second Dial Tone System Destination Endes L Administrator Access Destination Code Normal Route Absorbed Length wid caraio 4 2 3 a Resources E E Telephony q All Global Settings Sets Lines Loops Scheduled Services E E Dialing Plan General Dis Public Network ota il d i i 3 Add i Call Security Loa mo ON both m mei s mein ek na e A ma Tente m m at a se me ein RR AE AM eee i a AR a A ii a MS I Ne Ble hE b ki Figure 9 Assign Destination Code to Access IP Trunk Routes Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 16 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 3 SIP Proxy Parameters Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the Sip Proxy tab see figures below File View Session Tools Help A ex MG Disconnect Ex Refresh g i Task Havigation Panel Telephony Reso
18. centeanahonetuetiaa N 17 PaGUre Ale Sip PrOy Param eiS n lanai cael cust T ad ekasaeuaieeet 17 Figure 12 Outbound Proxy Table for failover to secondary AT amp T IPBEs 0 18 Figure 132 S1P Media Parameters ein E EN 19 Pisur tA SIR URL Mape a nia tahenieneinset iat an educeniatatee 20 Figure 15 Media Gateway Port Rang eSeniniosdiiuiii n E E SA 21 Figure 16 Configuring DID for Outgoing Calls ce ccccccccccecneeeeeeteseeseeeeeeeeeeeeeees 22 Figure 17 Configuring DID for Incoming Calls cece ccccccceeeeeeeeeeseeeseeeeeeeeeeeeeees 23 Figure 15 Display DIDon IRS ECD eere isan cede esiaonly se eenw cb iecancicndiee 24 Froure 19 Assren Line Poolto IPS Sean ar A nausea taudecsi 25 Figure 20 Systemi Monitoring Example ssesssicnussnneocnie a E E 26 Poore 2 EP Device EUn eie a E ssasansnaaisencuedetatienseededtysensunsdaciene ss 2 Proure 22 RIEP SeSs10m MONNA NON e E E A a S 21 Fig re 23 Line Monitor Informationerne a a 28 Figure 242 System RESOUrCE Sernis r EAE 28 Froure 252 BC MIAD0 Alarms Pab Oee E E ante selentee tees aeaeetes 29 Preune 2021508 Nianae CMe ersi aina e i eiaentenaaaei eet wae dak ed canted eetetis 30 Figure 27 Configuring Destination Code with Wildcard ccceseseeeeseseeeeeeeeeeeeeees 31 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 3 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 1 Introduction
19. erences Restrictions Syster ON Model Name i Administrator Access a eens a _ 1140E 2004 2007 2050 Wo P2334 fo E Resources El Telephony 1140620042007 2050 o109 Global Settings 114020042007 2050 0102 a 2a Sets T2087 208 0404 oe 2004 T7208M17208 0405 Active Applicatio Inactive DNs aE al HEE ta ro Bes paste oma tel ah eee nt om none pu a T F eT Aa O O O E eee ee ee Figure 16 Configuring DID for Outgoing Calls Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 22 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 8 Configuring Incoming Calls from AT amp T IP Flex Reach to a BCM450 DN Configuration gt Telephony gt Sets gt All DNs We will now configure the called number translation incoming for the DN number In our example go to the Line Assignment tab located at the bottom of the Line Access page Enter 2000 in the Priv Received field then enter the last four digits or however many digits specified in Figure 9 of the DID Public number in the Pub Received column Incoming DID calls will be routed to telephones based on the trailing portion of the digits received by the network For example incoming calls from the AT amp T IP Flexible Reach network will deliver a ten digit DID number e g 7323683478 The BCM450 will route the call
20. express or implied and are provided AS IS Users must take full responsibility for the application of the specifications and information in this CCG IN NO EVENT SHALL NORTEL OR ITS AGENTS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL PUNITIVE OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THIS CCG EVEN IF NORTEL OR ITS AGENTS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE End of Document Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 32 of 32
21. k CS1000 are trademarks of Nortel Networks Issue 0 3 Page 6 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 3 Overview This section provides a service overview of the Nortel Business Communication Manager 450 BCM450 IP PBX integration with AT amp T IP Flexible Reach services Customer Premises Phones and IP PBX Server in Private Address space PSTN AT amp T Managed Router Customer Sites connect to ATT Application IP Border Element I PBE Servers Network Gateways etc Customer Site AT amp T BVoIP Network IP Border Element Figure 1 AT amp T BVoIP Network The Nortel BCM450 customer premises site shall consist of the following components e Nortel IP 200x 11xx 12xx phones These phones use the Nortel proprietary UNIStim signaling protocol to communicate to the Nortel BCM450 IP PBX for call feature and routing support These phones can be connected to a Nortel Ethernet switch ES 470 ERS 5520 etc that supplies in line power IEEE 802 3af to the phones e The following interfaces and applications can also be used on the BCM450 They include but are not limited to Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 7 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide o Digital station ports
22. ks of Nortel Networks Issue 0 3 Page 17 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 3 1 Failover to Secondary AT amp T IP Border Element I PBE Backup to a secondary AT amp T IP Border Elements is supported on the BCM450 using the SIP OPTIONS keep alive approach The BCM450 will send SIP OPTIONS messages to the AT amp T PBEs listed in the Outbound Proxy Table and send VoIP calls based on whether or not the BCM450 receives a SIP response from the IPBEs and the Load balancing Weight values set for each entry Routing Table IP Trunk Settings A325 Settings H323 Media Parameters SIP Settings slp Proxy SIP Medi SIP Proxy Options Domain 435 25 29 135 Route all calls using proxy d MCON Protocol Outbound Proxy Table IP Address Load balancing Weight 135 25 29 135 135 25 29 135 1 OPTIONS 135 25 29 79 135 25 29 79 0 OPTIONS py t r i d Proxy Table fo Figure 12 Outboun r failover to secondary AT amp T IPBEs A Load balancing weight value of 0 means the IPBE is used as last resort Any non zero number value indicates the ratio of calls the specific PBE s load balancing weight to sum of all IPBE s load balancing weights the BCM450 will send out to each IPBE In this example the BCM450 will send 1 call for every 1 call made in essence all calls to the IPBE with IP address 135 25 29 135 and use 135 25 29 79 PBE as backup Additiona
23. l be used for voice calls However in the case that G 729B needs to be configured instead of G 729A ensure that Enable Voice Activity Detection is checked Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 19 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 5 SIP URI Map Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP URI Map tab Ensure that the e 164 National SIP domain name is blank Location Configured Device Dip Switch Bus State Low 4 Interna IP Sats NIA NJA NJA 2253 2268 niar Apk hice A A H oa 239 Man MBM 1 ASM ASM MEM Al G Enabled l Jir Hore A HJA AHA ia KIE Nora Fi a ye m i e 164 Unknown unknown e164 Figure 14 SIP URI Map Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 20 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 6 Port Ranges Configuration gt Resources gt Telephony Resources Select Port Ranges and use the values shown below The default RTP ranges are from 28000 to 28255 This range is used for fax T 38 digital phones and analog phones The media gateway port ranges are configurable File View Melwors Session Tools Help do Exit p Disconnect Refresh Task
24. lly the AT amp T IP Flexible Reach service will send incoming calls to the BCM450 from multiple IP Border Elements The BCM450 will accept calls from any Border Element without additional configuration Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 18 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 4 4 Media Parameters Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab Within this screen ensure that all values are exactly as the sample screen shot shown below e 1 Preferred Codec G 729 e 2 Preferred Codec G 711 uLaw e Voice Activity Detection Disabled e Jitter Buffer Auto e Fax transport T 38 e G 729 payload size 20 e G 711 payload size 20 Details for Module Internal Routing Table IF Trum Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Parameters SIP URI Preferred Codecs Settings Enable Voice Activity Detection L Available list Selected list Utter buffer Auto G f11 aLaa G r 1 1 uLaw oy G 723 payload size ms 30 G 7 11 pada trie t ri Force GrMH for 3 lk audio Provide in band ringback a Eon iiia siii eee ee eee eee Re ts ta ee ce E oam i g Mii m m i ea h ae Figure 13 SIP Media Parameters For default configurations G 729A codec wil
25. locA under the Pool tab We will use this line pool to access the VoIP trunks Additionally all DN numbers that need to access the VoIP trunks must be added to this pool In other words ensure that the DN numbers have the same line pool assigned as the VoIP trunks in Figure 4 Please see the following screen shots for an example configuration Task Havigation Panel Dialing Plan Line Pools 4 Configuration Administration Welcome E3 Syster Administrator Sccess i Resources E CY Telephony Global Settings Sets i Lines Loops Scheduled Services E Y Dialing Plan General Dhs i Public Metwork Bloch Bloce Bloc Bloce BlocF Ring aes FL Call Security a yee Figure 5 Kene Line Pool t to IP Trunks Details for Line Poo DNs Call by Call Limits oS a Access to Line Pool 2000 2001 2002 Add E PEET PEE E AOTT E N cies E Da e ime m Dem a ae ee T m aaas Figure 6 Assigning DN to Line Pool Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 13 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt Public Network we define the Public Received number length to 4 digits and Public network dialing plan to National This tells the BCM450 to look at the last four digits of a public received n
26. ls from AT amp T IP Flex Reach to a BCM450 DN 23 TPOUDIGSNOOUM EG see hvzsene detes dacs biedcanvahe tas huaddeadoben tans hhadeanenbsataehueddn deter tee hiadeameeteetoaehe 26 Il System Monitoring with BCM Monitor sssssssseesssssssssessssssssceeressssssseeerrssssss 26 5 2 Real time display of BCM450 Alarms eeeesssesennssssssssseersssssssserrsssssssseeeees 29 5 3 LOS Mando CUM ON ees eens A E TA rg A 30 APPENDIX A Configuring Destination Code with Wildcard cceeeeeeeeeeeeees 31 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 2 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide TABLE OF FIGURES Fieure LATS FBV olP NetWork ssi sient etic E E N 7 Figure 2 BCM450 Software Version Number and Patch List cc eeeeeeeeseeeeeeeeeeeeeeees 9 Breure gt Avadable VoIP Eranko O 12 Figure 4 Application Resource availability of SIP or IP Trunks ossee 12 Fisure 5 Assiemne Line Pool 10 IP Trunk Secco aE 13 Froure Assronin DIN OLne Poo baes 13 Figure 7 Configuring Public Received Number Length and Dialing Plan 14 Figure 8 Assigning a Route for IP TrunkS ccssssssccccccccccccccccceeesssssssssseeecceseeees 15 Figure 9 Assign Destination Code to Access IP Trunk Routes ccccceeeeeeeeeeeeeeees 16 Fieure 10 Seltectin amp IP Tronk Mod le ssisrsscanezcrnonetueidasiwaeaanarc
27. need to access the VolP trunks needs to be configured with the designated Line Pool code In our example we defined BlocA as the code to access the VOIP trunks See figure 19 below Network File view Session Tools Help fp Exit WG Disconnect Be Refresh Auto retresh Task Mavigation Panel Configuration Administration Welcome System Administrator ACCESS Resources E E Telephony Global Settings oad Inactive DMs AllONs Lines Loops Scheduled Services E Dialing Plan Ring Groups Call Security Hospitality Hunt Groups Call Detail Recording Data Services Applications a h en ie ie Me een th Active Sets Line Access Capabilities and Preferences Restrictions Dn Model UU d a 11 40E 2004 2007 2050 Marne Port 2001 114062004 2007 2050 2001 0109 2002 114062004 20072050 2002 o102 2012 Analog 2012 0413 2013 Analog 2013 0414 Details for DM 2000 Line Assignmert Line Pool Access Answer DMs Line Pools Add Fig STe m m heie i aies n i m ure 19 Assign Line Po Pub OLI Pa23603479 eee e di es ol to IP Sets Priv OLI 2001 2002 a oe Bi i Frec Mo Ansyver m re l 4 Fwd Delay Fi 4 Mia MIA TT E TO E ls ls E th ee ee a ee a ee ae a 7 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 25 of 3
28. nes are present check to see if either SIP or IP Trunks licenses are installed If so try restarting the feps service on the BCM450 This can be done by going to Administration gt General gt Service Manager and restarting the feps service Also check under Configuration gt Resources gt Application Resources and ensure that the SIP or IP Trunks Minimum and Maximum values are set to 0 and MAX respectively Y Administrator Access Z Accounts and Privileges Application Resource Reservations j E rors Application miniran Maximum Licence System blax Change Pending Sig z E CH Resources F Sets D MAX 42 35 Application Resources Media Gateways Port Ranges Telephony Resources Media Gateways wie me j Dial Up Interfaces Voice Mail CC 2 10 BA 15 Telephony Far T WAX 0 2 Data Services res iiil Tah Poa x fas o tsianstas AE aan m hi 0 r T a i m ama Figure 4 Application Resource availability of SIP or IP Trunks Also ensure that there is a number under Licence for either trunk entries Otherwise new keycodes licenses need to be retrieved for the BCM450 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 12 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan select Line Pools In this case we selected B
29. o end call BCM Monitor Bem_ aE Statistics Help BC Local IP Endpoints RTP Session Details IP to IP 0 Set 3000 172 16 6 103 51000 lt gt IP Trunk 16 135 25 29 135 16768 G 729 2 fpp SMALL jb TDM to IP D TDM to TDM D Est bandwidth 0 bps Local to Remote IP Endpoint IP to IP 1 TDM to IP 0 Est bandwidth 62 4 kbps Remote IP Endpoints IP to IP 0 Est bandwidth 0 bps Media Gateways Active on call 0of4 a p p a M ee d nani p Figure 22 RTP Session Information NM nh eon 4 The BCM Monitor can be used to monitor incoming and outgoing trunks to determine if trunks are being busy or if they are idle The example below depicts utilized lines used by local and remote telephone DN numbers Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 27 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide BCM Monitor Bem_ 2 File Dv atistics Help BCM Info Media Card Voice Ports IP Devices RTP Sessions UIP Line Monitor Usage Indicators Neccccsecsccccnccssscosecesescoses Statistics Line Monitor Active Lines 1 Line Direction Start Time User State Duration Number and Name 1 Line001 Incoming 09 08 06 15 1 3680415 Li Idle 7323680459 BYO Visible lines 15 Line015 Outgoing 09 08 06 12 4 3128 3128F Idle 19082223076 Show al ines
30. rademarks of Nortel Networks Issue 0 3 Page 5 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 2 Special Notes Emergency 911 E911 Services Limitations While AT amp T IP Flexible Reach services support E911 911 calling capabilities in certain circumstances there are significant limitations on how these capabilities are delivered Please review the AT amp T IP Flexible Reach Service Guide in detail to understand these limitations and restrictions BCM Soft Phones not currently supported Nortel BCM soft phones are not currently supported with the AT amp T IP Flexible Reach Services Ring back I ssues with Unattended Transfers An unattended transfer is one in which the party initiating the transfer hangs up prior to answer by the party to whom the call is being transferred When 2 phones are in an active call on the BCM450 and one of those phones performs an unattended transfer to certain endpoints on the AT amp T network the BCM450 phone remaining on the call will not hear ring back prior to answer T 38 Fax must be used T 38 fax should be configured on the BCM450 with AT amp T IP Flexible Reach service Fax via G 711 transport should not be used on the BCM450 Fax Issues with the AT amp T HI PCS Platform Fax calls from the BCM450 to AT amp T s HIPCS PSTN Hop off platform where the destination is a super G3 fax machine is not supported Nortel Nortel Networks Nortel Logo the Globemar
31. rning 68ms nearDN 2002 source IP 17 Software Update Hist p 2007 02 16 16 10 50 50507 information Round Trip Delay Violation Cleared near DN 2000 source IP 172 16 1 Software Inventory y gt ee ee ee ee ee ee mi m Aa amm aaan T ee er ae Figure 25 BCM450 Alarms Page P cee T I em me atime tk te eee tn ee A a an cree Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 29 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide 5 3 Log Management Another extremely useful tool is the Log Management This allows you to quickly and easily collect all relevant logs files and other information to help the various support teams debug any problems you may have with your BCM450 The entire log files required to diagnose a problem is consolidated into a single file File view Session Tools Help ip Exit M Disconnect Refresh amp Task Havigation Panel Log Management Configuration Administration General Immediate Log Transfer Scheduled Log Transfer System Metrics Transfer to Telephony Metrics Utilities 4 Backup and Restore El Logs BLog Management ey Software Management Sotware Updates Software Update Hist Software Inventory i ee eee ee eee oom Se a ee ie T Ae a am EM m m a Me TIA oie aan EE gm oy mm al Ban mimi m o ae
32. supporting digital phones o Analog station interfaces with message waiting and CLID support o Integrated CallPilot voice mail system auto attendant and meet me conferencing o Analog trunk module for analog POTS lines to PSTN o Digital trunk module for PRI T1 connection to PSTN RFC2833 DTMF is currently not supported on the IP Softphone 2050 thus the IP Softphone 2050 is not supported for AT amp T IP Flexible Reach services The following routing scenarios are supported by the Nortel BCM450 IP PBX and DO NOT use the AT amp T Call Control e Local Nortel BCM450 phone to other local Nortel BCM450 phone The following routing scenarios are supported by the Nortel Networks BCM450 IP PBX and DO use the AT amp T Call Control For voice calls the G 729 codec shall be used Nortel BCM450 phones to PSTN domestic US and international Nortel BCM450 phones to legacy PBX site with Cisco gateway Legacy PBX site with Cisco gateway to Nortel BCM450 phones Nortel BCM450 phones at one Nortel BCM450 IP PBX site to Nortel BCM450 phones at another Nortel BCM450 IP PBX site If the customer has subscribed to Calling Plans B and C Local then the following routing scenarios are supported by the BCM450 IP PBX and DO use the AT amp T Call Control For voice calls the G 729 or G 711 codec may be used BCM450 selects G 729 as the highest priority codec e Inbound PSTN to BCM450 phone e Outbound local PSTN calls from the BCM450 phones e Outbound loc
33. umber and alert the assigned DN of an incoming call File view Ey Session Tools Help ip exit 3G Disconnect Refresh Task Havigation Panel Pee F E Te 3 Dialing Plan Public Network Configuration Administration Welcome Public Network Settings Syste E Administrator Access Public Received number length 4 w x Resources Public network dialing plan Cinationa Aa E S Telephony Public Auto DN gt Global Settings Public network code po Sets Public DISA DN 7 Lines Loops Scheduled Services E E Dialing Plan Public Network DM Lengths Carrier Codes Code Pref 1D Length Gereral Dhs DN Prefix DN Length Private Network Line Pools Routing Ring Groups Call Security Hospitality Hurt Groups Call Detail Recording Ee Data Services Applications Add Add 7 ee E Ce ee ee eee Fe ee Fh ete ee a ee ee ae a Pn aii a 5 Peer maom hie one eT ma i m m n e Figure 7 Configuring Public Received Number Length and Dialing Plan r Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 14 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt Routing Select the Routes tab and ensure there is an entry for BlocA with DN Type National In this case OOT is the route number and the D
34. urces Modules F Nia 3 0 1 MA Sets MIA 61 64 4 3 Enabled Lines Configuration Administration Welcome System Administrator Access C Resources Application Resources Media Gateways 0 ternal Sets 4 Enabled Sets NAA NEA 0 0 Telephony Resources a i y es lt pansion 1 Empty 5 NIA Nis RILA AILA AILA RILA Kpansion 2 Empty r NIA MZA Mia MA Mid MZA LARA 4 Telephony g Data Services AE A Applications saa asa Monnd n A olin s n ae mA 05 9h aa sman a n AAM gees Ma a REA a MTM namen a a ones Me aah ome 45 aata Roa Mam Figure 10 Selecting IP Trunk Module Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Parameters SIP Proxy Optional IF Address for P Domain 135 25 29135 B O O IP Address Route all calls using proxy F MCDM Protocol Fort Outbound Proxy Table P Address Loac balancing Weight Fe A a T oe o O ett oe REP A Peon ell A MEL ct ane Ree ct om eee A ae Ae i ARR SEN nee tin Re ce A oe AD lt i wl Figure 11 Sip Proxy Parameters For IP Flexible Reach Populate the Domain as the IP address of the AT amp T IP Border Element Contact your local AT amp T Customer Care representative for the IP addresses and more information Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademar
35. using the last four digits e g 3478 Additionally this configuration will allow incoming 4 digit dialing plan calls from the IP Flexible Reach network e g 3478 4 Active Sets Line Access Capabilities and Preferences Restrictions u Model Name Port Pub OLI Priv OL FwdNo Answer FwdDelay FwdBusy Fwdan 4 2000 A 140Eeon4a2o07 2050 2001 1140E 2004 2007 2050 2001 003 7323663479 200 274 4 2002 1140E 2004 2007 2050 2002 moz 2002 2174 4 2012 Analog 2012 O43 Nie 2013 Analog 203 044 Nia Details for OM 2000 G Line Assignments Line Pool Access Anawer DMa Assigned Lines Appearance Type Appearances Caller ID Set Priv Received f Fub Received 144 Appr aRirig 1 2000 3478 Ta ee ee ee ee a E a ee E ae ee th ee mt nthe tt tee neme iben e a ee ee MEN ee ee T E ee ae S Figure 17 Configuring DID for Incoming Calls Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 0 3 Page 23 of 32 AT amp T IP Flexible Reach Nortel BCM450 Release 1 0 SIP Configuration Guide Configuration gt Telephony gt Lines gt Target Lines To display the DID number on the IP phone LCD screen under the Target Lines tab click on the assigned Line number of the DN you want to program In our example below we click on Line 141 enter 3683478 in the Name field See figure below File View Webwork Session Tools Help
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