Avaya IP Softphone 3456 User's Manual
Contents
1. Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Copyright 2009 Nortel Networks All Rights Reserved Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide Release 6 0 Publication _NN43080 600 Document revision 01 01 Document release date 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners To provide feedback or to report a problem in this document go to www nortel com documentfeedback www nortel com NORTEL2. Terminology In this document the following systems are referred to generically as system e Communication Server 1000E CS 1000E e Communication Server 1000M CS 1000M Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 10 Introduction Related information This section lists information sources that relate to this document Technical documentation This document references the following technical documents e Nortel IP Softphone 3456 User Guide NN43080 1 00 e Nortel IP Softphone 3456 Administration Guide NN43080 300 e SIP Line Fundamentals NN43001 508 Online To access Nortel documentation online click the Technical Documentation link under Support amp Training on the Nortel home page www nortel com support CD ROM To obtain Nortel documentation on CD ROM contact your Nortel customer representative Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 11 Overview The Nortel IP Softphone 3456 is a soft phone application that provides VoIP capabilities through an Internet telephony server on the enterprise network This document provides the steps to manually configure the IP Softphone 3456 to work with the Communication Server 1000 Release 6 0 and later
3. 1000 system the IP Softphone 3456 requires a SIP user name and password The SIP user name is usually made up of the CS 1000 User ID and the host and domain name similar to an e mail address For example mikes nortel com The SIP password is used to register the user s phone with the SIP proxy and it is therefore important it is a secure password The User ID and SIP Password are configured by the administrator For more information see S P Line Fundamentals NN43001 508 Configuring user credentials Use the following procedure to configure user credentials Procedure 4 Configuring user credentials Step Action 1 From the file menu select Account Settings Figure 12 IP Softphone 3456 Account Settings sme 3456 AFAFA File View Contacts Actions Help Preferences S Account Settings Eig es Exit CtrQ t up an account please mans go to the File menu and select Account Settings Address Book ee poa Contacts History Ce x Oliv To add ac click Add Contact icon in this tab 3r select Add a Contact from the Contacts menu Friends Home J Work ae BE E The Accounts settings window opens If this is the first time the IP Softphone 3456 runs the window appears empty Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 26 Installa
4. Account Settings The Accounts settings window opens Figure 19 Multiple accounts Account Settings FF Enabiec Account name Status Protoco User Add gt LA A Rea smcs0027 ce A LA LEP me ne Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Automatic updates 31 2 Select the corresponding check boxes for all accounts that you want to enable on the phone 3 Select the account to act as the default account on the softphone The CS 1000 default account is the account used to dial out and to accept incoming calls 4 Click Move up to move the selected account to the top of the list thereby making it the priority account for incoming and outgoing calls 5 Click Apply 6 Click Close End Making and receiving calls When multiple accounts are active on one IP Softphone 3456 users must select their own account before making a call This ensures that the call recipient receives the correct caller ID and that the correct user or group settings and privileges are enabled For more information about IP Softphone 3456 features and functions see the Nortel IP Softphone 3456 User Guide NN43080 100 Automatic updates The IP Softphone 3456 regularly checks for updates to ensure that you are running the most up to date version of the software When an update is available the Update icon
5. appears at the top right hand corner of the phone Use the following procedure to update the IP Softphone 3456 software Procedure 7 Updating the IP Softphone 3456 software Step Action 1 Click the update icon Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 32 Installation and commissioning 4 Figure 20 Update software icon i ee Enter name or number To add a contact click Add Contact icon in this tab or select Add a Contact from the Contacts menu Friends The Auto Update window opens Click Download Now An improved version of SMC 3456 is available _ A download message appears while the files transfer Downoading the new SMC 3456 version This may take a few minutes depending on your connecton epeed When the download completes click Install Now Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Automatic updates 33 Finished downloading new version of SMC 3456 Would you like to install it now This will close SIC 3456 and restart t after installation insta NO Cancel Click Yes to confirm the upgrade The update installs After the installation completes the IP Softphone 3456 restarts End
6. information about automatic provisioning contact Nortel technical support The IP Softphone 3456 can be configured to gather account and configuration data from a central provisioning server This feature can facilitate large scale rollouts of the phone across the enterprise infrastructure When started for the first time the application requests a user name and password for server authentication purposes If the user operates the phone in an environment with a provisioning server configuration data is transferred from the server to the phone when they log on This document contains information about manual configuration therefore server authentication is not required Provisioning details For the IP Softphone 3456 implement the following provisioning details e Disable the provisioning server on the phone On the phone navigate to Preferences gt Advanced gt No login server available To disable the provisioning server on the phone see Procedure 2 Disabling the login feature page 19 e Configure only the G 711 and G 729 voice codecs for the IP Softphone 3456 e Ensure that the fixed single port is defined Navigate to Account Settings gt Topology gt Port Range to set the port e Ensure the registration refresh time is set to 5 minutes This keeps the registration timer short enough to recover quickly in case of network failure e To make the IP Softphone 3456 DTMF work with the Media Application Server
7. 009 Copyright 2009 Nortel Networks All Rights Reserved 8 How to get help Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Introduction This document contains information on the following topics e Overview page 11 e Installation and commissioning page 15 Subject This document describes how to install and configure the IP Softphone 3456 for CS 1000 Release 6 0 and later Note on legacy products and releases This NTP contains information about systems components and features that are compatible with Nortel Communication Server 1000 Release 6 0 or later software For more information about legacy products and releases click the Technical Documentation link under Support amp Training on the Nortel home page www nortel com support Applicable systems This document applies to the following systems e Communication Server 1000M Single Group CS 1000M SG e Communication Server 1000M Multi Group CS 1000M MG e Communication Server 1000E CS 1000E Intended audience This document is intended for individuals who administer CS 1000 systems Conventions
8. 09 Nortel Networks All Rights Reserved Required information 13 Figure 2 Flow chart Gather relevant User Profile credentials see Required Information Configure user Does the user Profile on the CS exist on the 1000 CS 1000 Start IP Softphone 3456 Interface see Starting the IP Softphone 3456 Disable Login Server see Disable the Login Server Configure Account Settings see Configuring Account Settings Enable user s voice mail voice mail enabled privileges on the for the user on the CS 1000 Configure voice mail options Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 14 Overview Copyright 2009 Nortel Networks All Rights Reserved 15 Installation and commissioning This section provides details to install and to configure the IP Softphone 3456 Navigation e Configuring the IP Softphone 3456 page 15 e Installing the IP Softphone 3456 page 16 e Launching the IP Softphone 3456 page 18 e Configuring account settings page 24 e Configuring and using multiple accounts page 30 e Automatic updates page 31 Configuring the IP Softphone 3456 In order to operate the IP Softphone 3456 you must configure the phone on the CS 1000 system You can configure the IP Softp
9. For information about features and functions see Nortel IP Softphone 3456 User Guide NN43080 100 Figure 1 IP Softphone 3456 fe Ven Cantecte Ace m Call Status Display Onme phone e n POU SOC ss 4 Cal eststares 907919101 533 scsitel2 iteluk con oo Diet Pod Ass to Contacts Video Cal Ase Oras NESE 4 _ AT Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 12 Overview Required information Before you attempt to configure an account on the IP Softphone 3456 ensure that a CS 1000 valid user account is configured The following credentials are required during CS 1000 account configuration User SIP Address user name of the CS 1000 account holder in the full SIP address format for example user nortel com SIP Password password used by the user profile to initiate communication Domain Name CS 1000 fully qualified domain name The following minimum specification is required to successfully install and run the IP Softphone 3456 Intel Pentium III 1 3 GHz or equivalent Windows 2000 XP Vista 512 MB RAM 50 MB hard disk space 16 Bit full duplex sound card IP connection Speakers and headset USB phone Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 20
10. MAS ensure that SIP gt Account gt Topology gt Enable ICE is not selected Use the following steps to bypass authentication and disable the login feature Procedure 2 Disabling the login feature Step Action 1 Launch the IP Softphone 3456 from Programs gt Nortel gt IP Softphone 3456 Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 20 Installation and commissioning The IP Softphone 3456 login window opens Figure 7 IP Softphone 3456 log on window SMC 3456 Login id Username Password Forgot your password Server Skip Sign in 2 Click Skip 3 From the File menu select Preferences Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Launching the IP Softphone 3456 21 Figure 8 IP Softphone 3456 File menu My Profile Preferences To add a contact cick Add Contact icon in this tab or select Add a Contact from the Contacts menu amp Friends Work NORTEL The Preferences window opens Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 22 Installation and commissioning Figure 9 IP So
11. NORTEL IP Softohone 3456 Installation and Commissioning Guide Release 6 0 Document Revision 01 01 www nortel com NN43080 600 Nortel Communication Server 1000 Release 6 0 Publication NN43080 600 Document release date 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents New in this release 5 Features 5 Other changes 5 Revision history 5 How to get help 7 Getting help from the Nortel Web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 7 Getting help through a Nortel distributor or reseller 8 Introduction 9 Subject 9 Note on legacy products and releases 9 Applicable systems 9 Intended audience 9 Conventions 9 Related information 10 Overview 11 Required information 12 Installation and commissioning 15 Navigation 15 Configuring the IP Softphone 3456 15 Configuration details 15 Insta
12. ftphone 3456 Preferences window Application General Preterences jas Auto launch when Windows starts tau Confirm betore closing appication w Or y when call is active Always aG Call immediately once a phone number is selected Display idle status if I dorit use my computer for 10 minutes Messaging in messaging pressing Erter will Send the message Use Ctrl Enter to create a line M Create a new ne Use Ctrl Enter to send ae Open new messages as separate windows rather than tabs a6 Pop up the message window on incoming message Pt 000 4 Click Advanced Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Launching the IP Softphone 3456 23 Figure 10 Login Server configuration Advanced wa Use slower hut more compatible video format Auto answer incoming calls after ringing frst w Auto answer incoming cals who ringing Media Auto answer with sudic W Auto answer wih audio armi video ontac Advanced No login server is avaiable E 1 w Automatically detect the login server through DHCF W Logn server is requred lo bgr B0 Nunber of imes a user Can ship login to ihe server if Cannot be cortacted 1 denotes A da2 rieur CS E 5 Select No login server is available 6 Click OK Server login at start up is now disabled This function can be restarted a
13. hone 3456 in two ways on the CS 1000 system e You can configure the IP Softphone 3456 in the Phones section in Element Manager e Alternatively you can create default phones by using Subscriber Manager Configuration details For the IP Softphone 3456 you must implement the following configuration details e Configure the IP Softphone 3456 as SIPL UEXT in LD 11 e Ensure the UEXT configuration has MCCL with SIPN equal to 1 Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 16 Installation and commissioning For more information about configuring the IP Softphone 3456 see S P Line Fundamentals NN43001 508 Installing the IP Softphone 3456 Use the following procedure to install the IP Softphone 3456 Procedure 1 Installing the IP Softphone 3456 Step Action 1 You must download the file of Product Category Phones Clients amp Accessories Product Name IP Softphone 3456 Content type Release Obtain the precise Release Status and Title of the file from your next level of support Go to www nortel com downloadingcontent 2 Double click the installer icon to launch the client installer The Setup window opens Figure 3 Setup window JY SMC 3456 InstallShield Wizard iw Welcome to the InstallShield Wizard for SMC 3456 The InstalShield R Wizard will install SMC 3456 on your compu
14. lling the IP Softphone 3456 16 Launching the IP Softphone 3456 18 Provisioning the IP Softphone 3456 19 Activating the IP Softphone 3456 23 Configuring account settings 24 Locating the SIP Password 25 Configuring user credentials 25 Voice mail configuration 29 Configuring and using multiple accounts 30 Making and receiving calls 31 Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Automatic updates 31 ng Guide Copyright 2009 Nortel Networks All Rights Reserved New in this release The following sections detail what s new in P Softphone 3456 Installation and Commissioning Guide NN43080 600 for Nortel Communication Server 1000 Release 6 0 e Features page 5 e Other changes page 5 Features The P Softphone 3456 Installation and Commissioning Guide NN43080 600 is new for CS 1000 Release 6 0 Other changes Revision history June 2009 Standard 01 01 This document is a new NTP for Communication Server 1000 Release 6 0 Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Copyright 2009 Nortel Networks All Rights Reserved How to get help This chapter explains how to get help for Nortel products and services Getting help fro
15. m the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and you have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the telephone number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2
16. n proxy details Account Vocenal Topompy freserce Swap Secuty Advances Accourt rame SPL User Protocol SP Uter O 20040027 Qca norel com ea pemanan com Pacewoo Dipsy nene SPL Uter aforesbon name sex 40077 Doman al Neyittes wir donan and recene cats Send often wa Target ioman w Conan Prony Address Chal plan foie T match prestip 2 n u 8 Click OK A window which lists all configured accounts displays Figure 17 Account settings PIROS Mes D a Account 1 so smc 0027 cs norteic Account 2 so s0M000 ca norteicd 9 Select the check box to enable the new account 10 Click Apply The status reads Ready If the status reads Failed check the account settings Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Configuring account settings 29 11 Click Close End The IP Softphone 3456 is ready to use Test the connection to the CS 1000 by placing a call to another CS 1000 user If the user answers then the account is configured correctly If the call does not complete check the account settings Voice mail configuration Use the following procedure to configure voice mail ATTENTION Call forwarding to voice mail is controlled by the CS 1000 Ensure that voice mail is activated on the CS 1000 For information about co
17. nfiguring call forwarding to voice mail see CallPilot documentation Some settings can be configured within the IP Softphone 3456 interface Procedure 5 Configuring voice mail Step Action 1 In the File menu select Account Settings The Account Settings window opens Figure 18 Account settings window 2 Select the target user account 3 Click Edit 4 Select the Check for voice mail checkbox to check the CS 1000 for voice mail at regular intervals Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 30 Installation and commissioning In the Number to dial for checking voice mail field enter the number of the voice mail service For more information about voice mail see CallPilot documentation Click OK Click Apply Click Close End Configuring and using multiple accounts The IP Softphone 3456 can support multiple user accounts through the same softphone interface The CS 1000 does not support more than one IP Softphone 3456 account but the IP Softphone 3456 can support accounts with other call servers and can log on to these servers concurrently To configure extra accounts see Procedure 4 Configuring user credentials page 25 Use the following procedure to set the accounts priority Procedure 6 Setting account priority Step 1 Action From the file menu select
18. rent location The InstallShield Wizard Completed window opens when the files are copied Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 18 Installation and commissioning Figure 5 InstallShield Wizard window 1 SMC 3456 InstallShield Wizard x InstallShield Wizard Completed The InstallShield Wizard has successfully nstalled SMC 3456 Click Finish to exit the wizard M Launch SMC 3456 T Create a Quick Launch icon F Launch application when Windows starts In the InstallShield Wizard Completed window select the options to take effect after you exit the installer Click Finish End Launching the IP Softphone 3456 You can launch the IP Softphone 3456 from Programs gt Nortel gt IP Softphone 3456 Figure 6 Launching the IP Softphone 3456 Y a o x o S a a x lt n ES i v Frograms gt Nortel gt smc 3456 Cocuments Settings gt Search Help and Support Run Shut Down Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Launching the IP Softphone 3456 19 Provisioning the IP Softphone 3456 ATTENTION This document contains information about manual configuration For
19. t any time by returning to the Advanced settings window End Activating the IP Softphone 3456 When the IP Softphone 3456 starts for the first time a key code is required to activate the phone Procedure 3 Entering the keycode Step Action 1 In the Enter License key window enter the Nortel key code Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 24 Installation and commissioning Figure 11 Enter license key window fsm sse EFA Fie View Contacts Actions Help Available 2 Click OK End Configuring account settings ATTENTION Before you attempt to configure the account settings ensure that a valid user profile exists on the CS 1000 system For more information see Configuring the IP Softphone 3456 page 15 The following sections provide information about configuring account settings on the IP Softphone 3456 e Locating the SIP Password page 25 e Configuring user credentials page 25 e Voice mail configuration page 29 Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Configuring account settings 25 Locating the SIP Password To successfully configure a link between the IP Softphone 3456 and the CS
20. ter To continue dick Next WARNING This program is protected by copyright law and international treaties NORTEL Next gt Carel 3 Click Next to clear the introductory dialogue The license agreement window opens Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Installing the IP Softphone 3456 17 Figure 4 License window YSMC 3456 InstallShield Wizard ix License Agreement Please read the following license agreemert carefully Nortel Software License aj IMPORTANT NOTICE Care read this license agreement License before e downloading this software Software b installing using or accessing the software provided also Software or c installing or using the hardware unit provided with pre enabled software also Software or using or accessing such Software By downloading installing accessing or using the software or clickin I agree when prompted in conjunction therewith you Ed User accept all of 1 accept the terms in the license agreement O1 do not accept the terms in the license agreement View terms and conditions When you have read and understood the license agreement click accept the agreement Do one of the following e Click Next to accept the default folder location e Click Change to select a diffe
21. tion and commissioning Figure 13 Account Settings window account sermngs a LE S 2 Click Add The SIP Account window displays Figure 14 SIP Account window 1 3 le 3 In the Account Name field enter a name for the new account It is recommended that you make the account easily identifiable 4 In the User ID field enter the User ID The User ID can consist of the user ID as displayed in the User Identification window in the CS 1000 administrator interface Element Manager or Subscriber Manager the CS 1000 host name and the domain name For example mikes nortel com Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved Configuring account settings 27 Figure 15 User Details SP Account x 5 In the Password field paste the SIP password you copied from the User Identification window 6 Enter the display name to appear on the recipient s phone 7 Ensure that Register with domain and receive calls is selected Send outbound via is configured as Target domain by default Contact your system administrator for more information Nortel Communication Server 1000 IP Softphone 3456 Installation and Commissioning Guide NN43080 600 01 01 9 June 2009 Copyright 2009 Nortel Networks All Rights Reserved 28 Installation and commissioning Figure 16 Domai
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