Avaya Feature Matrix for 1100/1200 User's Manual
Contents
1. brings up this scrollable list of FAC FNE features which can be selected from and then dialed Version 1 1 SIP4 4 Feature Matrix Page 5 3 0 SIP Context Sensitive Softkey Features 3 1 Idle Phone The idle 1100 1200 SIP Deskphone displays the following pages of softkeys Page Key 1 Key 2 Key 3 Key 4 1 Redial NewcCall 123 abc Msgs More 2 press More once CallFwd DND Presnce More 3 press More twice Prefs More The softkey labels correspond to the following actions local features Softkey Label Description Redial NewCall Redial dial last number or NewCall initiate a new call 123 abc 123 dialpad input of digits or abc dialpad input of alpha characters Msgs Access to voice and IM messages More Next page of softkeys CallFwd Activate deactivate local call forward DND Activate deactivate local Do Not Disturb Presnce Access to set see current Presence status Prefs Access to local user preference menu 3 2 Active Phone The 1100 1200 SIP Deskphone when active on a call displays the following pages of softkeys Page Key 1 Key 2 Key 3 Key 4 1 Conf Trnsfr Audio More 2 press More once NewCall Prefs More The additional keys only displayed during the active call correspond to the following actions local features Softkey Label Description2. Call Forward Busy No Answer Call Forward All Call Forward Cancel Call Park Call Park Answer Back Call Pick Up Conference on Answer Drop Last Added Party Directed Call Pick Up Extended Group Call Pickup Page 14 Remote Call Forward Access Restrictions Group Hunt Deactivate Malicious Call Hold Calling Party Privacy Priority Call Do Not Disturb Remotely activated similar to Station Specific Authorization Code Transfer call to VM similar to Attendant Break In with Secrecy Recorded Announcement Controlled Class of Service similar to User Selectable Call Redirection Version 1 1 Enhanced EC500 Activation Enhanced EC500 Deactivation Extended Call Fwd Activate Busy D A Extended Call Fwd Activate All Extended Call Fwd Deactivation Group Control Restrict Activation Group Control Restrict Deactivation Hunt Group Busy Activation Hunt Group Busy Deactivation Malicious Call Trace Activation Malicious Call Trace Deactivation Per Call CPN Blocking Code Access Code Per Call CPN Unblocking Code Access Code Priority Calling Access Code Remote Send All Calls Activation Remote Send All Calls Deactivation Station Lock Activation Station Lock Deactivation Transfer to Voice Mail Access Code Whisper Page Activation Access Code Announcement Access Code Change COR Access Code Change Coverage Access Code SIP4 4 Feature Matrix Off Pbx Call Enable Off Pbx Call Disable
3. CDR Account Code Per Call CPN Blocking Ad hoc Conference Ad hoc Conference Drop Last Added Party Directed Call Pickup Directed Group Call Pickup Extended Group Call Pickup Enhanced EC500 Priority Calling Extended Call Fwd Busy D A Extended Call Fwd AII Restriction Controlled Hunt Group Busy Malicious Call Trace Remote Send AII Calls Station Lock Transfer to Voice Mail Whisper Page Activation Announcement Record Listen Change COR Change Coverage Access Code SIP4 4 Feature Matrix Access Method ENE FNE FNE FNE FAC FNE FNE FNE FNE FAC FNE FAC FNE FNE FAC FAC FAC FAC FNE FAC FAC FNE FNE FAC FAC FAC Page 3 2 0 Basic Phone Key Operation When the 1100 1200 UNIStim IP Deskphone is reloaded with the SIP application software some button functionality remains the same and some changes The following table lists the phones fixed keys and compares the fixed key function on the UNIStim phone to its comparable function on the SIP phone Phone Key Button CS 1000 UNIStim Avaya Aura SIP Handsfree Headset Hookswitch Mute Hold Goodbye Volume Up Down Directory Quit Operation per key name Same Message Inbox Voice mail Voice mail IM Inbox Shift Outbox Expand Access 2 group of programmable Outbox no shift key keys functionality Services Single press Call Server s Single press Local services telephony menu menu Double press L
4. Conf Initiate a new call to start a 3 way conference hosted by the phone Trnsfr Initiate a new call for transferring the active call Audio Access to audio quality monitoring and codec change NewCall Initiate a new call Prefs Access to local user preference menu Version 1 1 SIP4 4 Feature Matrix Page 6 3 3 Visual Comparison of UNIStim and SIP Phone Screen The pictures below show an 1120E UNIStim phone screen compared to the 1120E SIP phone screen 1120E UNIStim Phone Idle 1120E SIP Phone Idle Version 1 1 SIP4 4 Feature Matrix Page 7 4 0 SIP Feature Comparison The following table compares the features available on the 1100 1200 SIP Deskphone between the Avaya Aura and CS 1000 systems It also shows if the same feature is available on the 96x1 SIP phone behind the Avaya Aura system only Note all comparisons are for SIP phone operation i e not UNIStim or H 323 96x1 SIP on 1100 1200 SIP 1100 1200 SIP Feature Avaya Aura connected to connected to CS 1000 Avaya Aura Handset v v v Handsfree v v v Wired Headset v v v Bluetooth Headset vt vt USB Headset vt vt USB Memory stick images vt vt Screen saver v vt vt Multiple Login v v v Multiuser v v Display of CPND CLID v v v Transfer v v v Conference Phone based v v Conference Server based v v v DND Phone based v v DND Serv
5. or support status How the feature is activated on the Avaya Aura system whether an FNE or FAC is used A checkmark indicates full support and a indicates partial support Key FAC Feature CS 1000 UNIStim Description Avaya Aura Description or FNE AAG ACD answer agent See Note 1 AAK Automatic Answerback Y Auto Answer ACNT ACD account key See Note 1 ADL Autodial Y Phone s local feature via user config file AGT ACD agent See Note 1 AMG ACD answer emergency See Note 1 AO3 Three party conference Y Phone s local feature or Ad hoc conference FNE via FNE AO6 6 party conference Y Ad hoc conference FNE ARC Attendant recall Attendant Use 96xx phone ASP ACD summon supervisor See Note 1 AWT ACD call waiting time See Note 1 AWC ACD calls waiting See Note 1 BFS Busy forward status Not supported See Note 2 CA No hold conference autodial Combined feature not supported CCOS Controlled class of service v Change COR Access Code FAC CFW Call forward all calls Y Call Forward All FNE CHG Charge account Y CDR Account Code FAC CH No hold conference hot line Combined feature not supported CLID Caller ID and called ID Y System feature CPN Calling party number Y System feature CS No hold conference speed call Combined feature not supported CSD Conferee selectable display key Not su
6. AVAYA 1100 1200 SIP Deskphones on Avaya Aura The purpose of this document is to provide an overview of the capabilities available to 1100 1200 IP Deskphones that are migrated from Communication Server 1000 to an Avaya Aura environment 1 0 INTRODUCTION e sesaeces 2 2 0 BASIC PHONE KEY OPERATION ccccsssssscsscccsscsssescccesscssscncccccessesssscocccesccescssscecccsesscessecccescessesssscenscessees 4 3 0 SIP CONTEXT SENSITIVE SOFTKEY FEATURES csssscssssscssssseccccccccsssssccecccecsssssscecesccsscsssscecscescees 6 BL IDEE PHONE i tecti tette te tette tee eee tbe tes etie A E E AE 6 BZ ACTIVE PHONE cet ettet IEEE eee eite teat eeu esu p e E Rd 6 3 3 VISUAL COMPARISON OF UNISTIM AND SIP PHONE SCREEN eee eene enn ene nsns eset esee senses 7 4 0 SIP FEATURE COMPARISON eoa era oe erra br aere eo ba eoo rua tua oe oes DU F oa Ina ee ee da pn eoo bu e e e sa pe sk ee ee eoo o eo o P eoo oP aUud 8 5 0 DN TYPE ASSIGNMENTS iie ss eee e eso oos d e Se Eon ve e eoa pe Se ea eo FRE ao SEED eU EE Ro eT asossooaceveossoscgoubedeccsbess scdecsedeessoessaccnaoonss 13 6 0 CALL FEATURES ON UNISTIM PHONES eee esee eee seen sanete tasa aa se see testa asse ses eese sa sese see eese sn asas seen 10 7T FEATURE TO ENE FA C oce eo seu esce ve 6 ua vo so or e va P6 Sue aoro oo Ge e oen e vo Deoa o ve Ua SUP se pe eu Te o Ua oue E oe see v idad gue OP VL Pe PED un ie eed uo 13 0 FEATURE INTERACTIONS eo
7. Malicious Call Trace Malicious Call Trace Cancel Calling Number Block Calling Number Unblock Priority Call Transfer to Voice Mail Whisper Page Activation Page 15 8 0 Feature Interactions 8 1 Conference The SIP Deskphone can provide conference locally set ENABLE 3WAY CALL YES Avaya Aura also provides ad hoc conference via FNE Be aware of the following conference related items e The Conf and Join softkeys support the phone s local 3 way conference capability They do not work with the Avaya Aura ad hoc conference capability e When the local 3 way conference is used and one party that has Music On Hold MOH enabled goes on hold all remaining conference parties will hear the MOH Use the Avaya Aura ad hoc conference feature to avoid this e When AVAYA AURA MODE ENABLE is YES the phone does not support 3rd party conference bridges Thus the CONFERENCE URI n configuration parameters are not processed 8 2 Transfer The SIP Deskphone can initiate both attended and blind transfers To use attended transfer set the Communication Manager CM parameter SIP Endpoint Managed Transfer to No 8 3 Hold To see Remote Hold displayed on a far end phone when an 1100 1200 SIP Deskphone places a call on hold the CM Direct Hold feature must be active so the CM can forward the hold notification to the far end The CM Direct Hold feature is enabled by disabling the Music On Hold MOH for the user placing the call
8. Series Expansion Module e 1220 1230 and the 1200 Series Expansion Module Note that the 1110 1150E and the 1210 IP Deskphones do not support SIP and cannot be migrated to Avaya Aura The following table provides a lexicon of CS 1000 to Avaya Aura feature names for features assignable to the phones CS1K Feature Name Avaya Aura Feature Name Access Method Abbreviated Dialing List1 FAC Abbreviated Dialing List2 FAC Speed Call System Speed Call Abbreviated Dialing List3 FAC Abbreviated Dial Prgm Group List FAC Ring Again Automatic Callback FNE Call Forward Busy Call Forwarding Activation Busy DA FNE Call Forward All Calls Call Forwarding Activation All FNE Version 1 1 SIP4 4 Feature Matrix Page 2 CS1K Feature Name Call Forward Disable Call Park Call Pickup Charge Account Forced Calling Party Privacy Conference 3 or 6 Party Selectable Conferee Disconnect for last party Call Pickup Directed DPU Call Pickup Directed GPU Mobile X Priority Call Remote Call Forward Access Restrictions Group Hunt Deactivate Malicious Call Hold Do Not Disturb Remotely activated similar to Station Specific Authorization Code Transfer call to VM similar to Attendant Break In with Secrecy Recorded Announcement Controlled Class of Service similar to User Selectable Call Redirection Version 1 1 Avaya Aura Feature Name Call Forwarding Deactivation Call Park Answer Back Call Pickup
9. Series IP Deskphones running the SIP 4 4 software on Avaya Aura 9 6 2 Feature Pack 2 and later compared to the features available for the same phones using UNIStim on the Communication Server 1000 CS 1000 The document describes the features local to the phones as well as the Call Server driven features There are also sections covering the administration of dial codes on the Avaya Aura system which are used to access most of the call server features in the Avaya Aura environment In transitioning 1100 and 1200 IP Deskphones to SIP and re homing those phones onto the Avaya Aura Session Manager SM the user will see a change in the operation of certain telephony features Some Communication Manager CM features will require the entry of Feature Name Extensions FNE or Feature Access Codes FAC These are existing Avaya Aura feature activation mechanisms which have been re used as part of the SIP 4 4 program In the sections that follow the use of FAC FNE codes is highlighted for specific features e See section 5 0 for a table that maps CS 1000 UNIStim programmable key features to Avaya Aura features e See section 6 0 for a table that maps the CS 1000 feature names to Avaya Aura FAC FNE names 1100 1200 IP Deskphones are not supported as ACD agent phones or attendant phones on Avaya Aura The 96xx SIP phones can be used for that purpose This document applies to the following IP Deskphones e 1120E 1140E 1165E and the 1100
10. WER MODE YES e Set the phone s answerback mode for your preference This is found in menu Prefs gt Feature Options gt Answer Mode Settings gt Allow Mode e In SMGR in the Feature Options screen of the phones Endpoint Editor set Auto Answer to all Note that when the Allow Mode is set Disabled the phone will only use the white list of URLs configured in menu Prefs gt Feature Options gt Answer Mode Settings gt Allow Addresses 8 8 Non Ringing Extension The 1100 1200 IP Deskphones do not support the setting of the extension s ringing via the parameter Active Station Ringing in the Endpoint Editor s Feature Options screen To create a non ringing extension turn the Alerting volume all the way down in menu Prefs gt Audio gt Tones gt Alerting Volume 8 9 G 722 Codec Support CM offers four options for codec G722 for wideband audio G 722 64K G 722 1 24K G 722 1 32K and G 722 2 However the 1100 1200 SIP Deskphones only support the G722 64K option Version 1 1 SIP4 4 Feature Matrix Page 17 9 0 Not Applicable FAC FNE Features The 1100 1200 SIP Deskphones control Avaya Aura system features through the dialing of FNE codes and in certain cases where FNE codes don t exist through the dialing of FAC codes FAC and FNE are existing Avaya Aura system feature control mechanisms documented in the Avaya Aura Communication Manager Feature Description and Implementation documentation 9 1 Not Applicab
11. d be monitored using the presence feature But currently there is not a way on the 1100 1200 SIP Deskphone to monitor the forward status of the other phone Note 3 Although there isn t a Display key direct replacement there are often other ways to see what number is programmed against a key e g Prefs gt Feature Options gt Feature Keys gt Edit Note 4 The 96x1 SIP Deskphones offer the Enhanced Call Forward feature which provides internal call forwarding however this is not available on the 1100 1200 IP Deskphones Note 5 Call metering functionality is handled outside of the Avaya Aura system by a call accounting application Note 6 Although there isn t an Onsite Notification direct replacement the Avaya Aura system provides Enhanced 911 feature functionality that includes Crisis Alert for Emergency Calls This is a feature that notifies the attendant and other designated users when an emergency number is dialed Note 7 The Avaya Aura system provides the Attendant Intrusion feature which can break into an existing phone call but there is nothing similar from the 1100 1200 SIP Deskphone Additional call appearances on the 11xx 1200 SIP Deskphone can also receive the second call allowing more than one call to appear at a destination Note 8 Similar functionality is provided by the Avaya Aura Property Management System PMS and Attendant Room Status features Note 9 Malicious Call Trace requires a MCT Controller to operat
12. e which is a phone with the mct contr key programmed A mct contr key cannot be configured on an 1100 1200 SIP Deskphone So to use this feature a H 323 phone configured with a mct contr key is required in the Avaya Aura system Note 10 Some USR functionality is provided by the Avaya Aura system Change Coverage feature accessed from the 1100 1200 SIP Deskphone via a FAC The Change Coverage feature allows phone users to switch between the two call coverage paths defined for their endpoint Note 11 Similar functionality is provided by Avaya Aura Hospitality Messaging Server 400 HMS 400 Version 1 1 SIP4 4 Feature Matrix Page 12 6 0 DN Type Assignments The following table lists the DN types that can be configured on the 1100 1200 UNIStim IP Deskphones The table lists The CS 1000 DN Type mnemonic as found in the administration overlays The CS 1000 DN Type name The corresponding Avaya Aura feature name or support status when the 1100 1200 SIP Deskphone is connected to the Avaya Aura system Key DN Mnemonic CS 1000 UNIStim 1100 1200 SIP on Avaya Aura MCR Multiple call ringing MADN not supported in this release MCN Multiple call non ringing MADN not supported in this release SCR Single call ringing Call appearance call appr SCN Single call non ringing Not supported see section 8 8 PVR Private line ringing Personal Central Office Line PVN Private line
13. ed unnecessary phone has Redial Code softkey Version 1 1 SIP4 4 Feature Matrix Page 18 Extension to Cellular Send All Calls Activation Send All Calls Send All Calls to Coverage Extension to Cellular Send All Calls Deactivation Send All Calls Cancel Resume call reception Extension to Cellular Shared Voice Transfer Complete Connection Extension to Cellular Transfer Transfer on Hang Up 9 2 Not Applicable FAC Features Similarly the Avaya Aura FAC configuration page contains some FAC only accessed features i e have no FNE equivalent which are not applicable to the 1100 1200 Series IP Deskphones These FAC feature names appear in the Avaya Aura System Manager SMGR FAC configuration screens They are included here to clarify that they are not applicable features CAS Remote Hold Answer Hold Unhold Access Code Enhanced Call Forwarding Call Forwarding Enhanced Activation Enhanced Call Forwarding Call Forwarding Enhanced Deactivation Enhanced Call Forwarding Call Forwarding Enhanced Status Version 1 1 SIP4 4 Feature Matrix Page 19
14. er based v v v Speed Dial Phone based v v Speed Dial Server based v v v Speed Dial List Phone based v v Speed Dial List Server based v v v Call Forward Phone based v v Call Forward Server based v v v Hotline v v Intercom v Paging v Attendant Features v Call Center Features v Other call server features v v via FFC v via FAC FNE Call Log v v v IM v v v Presence v v v Directory v v v TCP TLS connectivity v Y Y SRTP Y Y Y G 711 G 729A G 729B Y Y Y G 722 v v Version 1 1 SIP4 4 Feature Matrix Page 8 96x1 SIP on 1100 1200 SIP 1100 1200 SIP Feature Avaya Aura connected to connected to CS 1000 Avaya Aura Certificate based Authentication Y Y Voice Quality Monitoring v v MADN ve Y IPv6 d Busy Lamp Field BLF v Failover S1 S2 Server v v Failover SIP Outbound v 1 1100 phone models only 2 G 722 only 64K supported 3 Bridged call appearance 4 Phone registers with first server on failure registers with the next server 5 Phone registers with up to three servers at once Version 1 1 SIP4 4 Feature Matrix Page 9 5 0 Call Features on UNIStim Phones The following table lists the features that are programmable against the UNIStim Deskphone s context sensitive softkeys and programmable feature buttons The table lists The CS 1000 feature mnemonic as found in the administration overlays The CS 1000 feature name The corresponding Avaya Aura feature name
15. key local CFW or PrgmFeat Key system CFW or other variant Ring Again Softkey PrgmFeat Key Call Park Softkey PrgmFeat Key Ringing Number Pickup Softkey PrgmFeat Key Speed Dial Softkey PrgmFeat Key Privacy Release Softkey PrgmFeat Key Charge Account Softkey PrgmFeat Key Calling Party Number Softkey PrgmFeat Key Do Not Disturb PrgmFeat Key Softkey Secondary DN Appearances PrgmFeat Keys No key shares first appearance s key The essential difference between the UNIStim and SIP phone is feature activation on the SIP phone is via dialing a FAC or FNE number The Avaya Aura system interprets the FAC FNE number into feature activation instead of interpreting just a feature button press The approach is similar to using a CS 1000 Flexible Feature Code FFC to activate features The FAC FNE numbers can be hidden from the user by configuring them as speed dial buttons or by making them entries in the phone s speed dial list By pre configuring the FAC FNEs in a speed dial list the end user can easily invoke features without having to remember the specific FAC FNEs The 1100 1200 SIP phone has a Speed Dial List feature which can be used to place some or all of the PrgmFeat Key accessed features in a list behind one key This is demonstrated in the pictures below showing the list on an 1120E with the list brought up by pressing the Features key Pressing the Features button which is configured as the Speed Dial List PrgmFeat keys
16. le FNE Features The FNE feature access method was originally developed for the Extension to Cellular feature extending desk phone features to an off PBX cell phone Because of this there are some features shown on the FNE configuration screens which do not apply to 1100 1200 SIP Deskphones This may be because e The feature is not supported in the system for the 1100 1200 SIP Deskphone or e The feature is better provided by a local phone feature or e The feature is not applicable to use on a deskphone because the feature is intended to be used on a cellular phone that is paired to a deskphone The following table provides a list of these FNE features These FNE feature names appear in the Avaya Aura System Manager SMGR ENE configuration screens They are included here to clarify that they are not applicable features Some have corresponding FAC names those are listed as appropriate Extension to Cellular Pickup Call at Active Appearance Select Desk Phone Extension to Cellular Conditional Call Conditional Call Extend Extend Enable Disable Extension to Cellular Conference Conference Complete Extension to Cellular Exclusion Toggle on off Requires button on shared desk phone Extension to Cellular Shared Voice Held Appearance Select Connection Extension to Cellular Shared Voice Idle Appearance Select Connection Extension to Cellular Shared Voice Recall Connection Redial Last Number Dialed Access Last Number Dial
17. non ringing Not supported see section 8 8 ACD Automatic call distribution Not supported on 1100 1200 phones Use 96x1 SIP phones for ACD agents Version 1 1 SIP4 4 Feature Matrix Page 13 7 0 Feature to FNE FAC The following table provides a mapping of the supported CS 1000 feature names to the names shown in the FAC and FNE screens on the Avaya Aura System Manager SMGR This mapping helps you find which FAC and FNE to program for a given feature Speed Call System Speed Call Ring Again Call Forward Busy Call Forward All Calls Call Forward Disable Call Park Call Pickup Charge Account Forced Conference 3 or 6 Party Selectable Conferee Disconnect for last party Call Pickup Directed DPU Call Pickup Directed GPU Mobile X Version 1 1 Abbreviated Dialing List1 Access Code Abbreviated Dialing List2 Access Code Abbreviated Dialing List3 Access Code Abbreviated Dial Prgm Group List Access Code Automatic Callback Activation Automatic Callback Deactivation Call Forwarding Activation Busy DA Call Forwarding Activation All Call Forwarding Deactivation Call Park Access Code Answer Back Access Code Call Pickup Access Code CDR Account Code Access Code Directed Call Pickup Access Code Directed Group Call Pickup Access Code Extended Group Call Pickup Access Code EC500 Self Administration Access Code SIP4 4 Feature Matrix Automatic Call Back Automatic Call Back Cancel
18. o fessi on eise apes soe ss eda euo ce n a Uo a sao eode aa Va elo n aUa E eo ao ba sae os oe uo eo ne UU dn Fea e uS EUR RE SR SEHEN 16 S L GaniuiuQm 6 cM 16 S DRANSEERS eei EMInIea tee tende EA OA EN ANERER EA ADAE EN ecd diete 16 S HOLD T 16 SAT OND BI FORWARD 5 ecce ecceceseveee ee eetveee et ies teet eee eee ete eee cete eer Hee EN eet Eee Det etes aber teet ede vete peer te ce EEEN 16 hiRCaB PAGE occ ds ceeds case cct 17 RESET 1 ne RE EE E QM 17 HECBINBHEO D CIIM T 17 8 8 NON RINGING EXTENSION cccccccccccccscccecscsuscscscsuscsuscsesesescsusesusesusesesessscsusesesesusesusesssessscsusesesesssessseessessseussesseess 17 8 9 G 722 CODEC SUPPORT scrocco resibo ete epe exe eee ether eee pepe tea eet tere deber ce een peret Ceo ieri ra eee n pere Pedes 17 9 0 UNSUPPORTED FAC FNE FEATURES eee eee eene nene tetra nass see eet ta sese see see sa ases s eese sn esee e sete eaae sese eg 18 9 1 UNSUPPORTED FNE FEATURES eine E REOR aden EA ESEURENL ERE REL sas RENE E QEe FOE ERE REEL ERES PEE RUE ONES 18 9 2 UNSUPPORTED FAC FEATURES ioccsciccececceccaccdcsavecanceaceredesavecescdeaveecd sevecascsacascdesevecascbacceaddpusebescbacuecdesusboescsadbeadseae 19 Version 1 1 SIP4 4 Feature Matrix Page 1 1 0 Introduction This document covers the feature functionality of the 1100 1200
19. ocal menu Double press Local network menu Expand GXAS access IM Messages 4 Context sensitive soft keys Call Server features Transfer A03 A06 Conference Call Forward Ring Again Call Park Ringing Number Pickup Speed Dial Privacy Release Charge Account and Calling Party Number Local feature functionality 3 Party Conference Transfer Call Forward Do Not Disturb Redial 4 6 8 Programmable Feature keys DNs and Call Server administered features Login extensions and locally config file administered features A one touch More Features key can hold a list of features for easy access including Call Park Call Pickup Ring Again System Speed Dials Call Forward Busy No Answer etc As can be seen in the above table there is some rearrangement of feature access between the UNIStim and SIP versions of the phone e The UNIStim phone has a number of Call Server features configured by default on the four soft keys e The SIP phone has local features on those soft keys with Call Server features accessed via the Programmable Feature PrgmFeat keys Version 1 1 SIP4 4 Feature Matrix Page 4 The following table shows the difference in where these features are accessed Call Feature CS 1000 UNIStim Avaya Aura SIP Conference Softkey Softkey local conf or PrgmFeat Key system ad hoc conf Transfer Softkey Softkey Call Forward Softkey Soft
20. on hold which means when the user places a call on hold the far end does not hear MOH To disable MOH for a user set Hear System Music on Hold to No in the IP Deskphone s COR Class of Restriction 8 4 Call Forward The Avaya Aura features Call Forward All Calls and Call Forward Busy No Answer are recommended over the phone s local Call Forward feature CallFwd softkey because CM handles call coverage better with them The Call Forward All Calls and Call Forward Busy No Answer features require FNE access If the local CallFwd is used be aware that it cannot be used when the same extension is logged into multiple devices Multiple login Version 1 1 SIP4 4 Feature Matrix Page 16 8 5 Group Page The Avaya Aura feature Group Page is not supported by the 1100 1200 Series SIP4 4 software 96x1 SIP phones in the page group will open the speaker audio and broadcast the page but the 1100 1200 IP Deskphones will not 8 6 Intercom The Avaya Aura features Automatic Intercom and Dial Intercom are not supported by the 1100 1200 Series SIP4 4 software There is currently no direct replacement for the CS 1000 Network Intercom and Dial Intercom HOT DIG features 8 7 Auto Answer The Avaya Aura feature Auto Answer is supported on the 1100 1200 SIP phones It is similar to the Automatic Answerback AAK feature on CS 1000 The following are required setup for the feature e Inthe phone s device config file set ENABLE ANS
21. pported CWT Call waiting v Phone s local feature multiple call appearances DAG ACD display agents See Note 1 DSP Display Not supported See Note 3 DIG Dial intercom group Not supported Can use AUTOANSWER alternative DPU Directed call pickup Y Directed Call Pickup FNE Version 1 1 SIP4 4 Feature Matrix Page 10 DRC DRC DID route control Attendant Use 96xx phone DWC ACD display call waiting calls See Note 1 EOV Enhanced override Not supported EMR ACD emergency See Note 1 ENI ACD enable inflow See Note 1 FLH BCS flash key Not supported FOV Flash override Not supported GHD Group hunt deactivate key Y Hunt Group Busy FAC GRC Group call Not supported GPU Group call pickup Y Directed Group Call Pickup or FAC Extended Group Pickup FNE HOT Hot line Not supported ICF Internal call forward key Not supported See Note 4 LNR Last number redial Y Phone s local feature MCK Message cancellation key Not supported MIK Message indication key Not supported MRK Message registration key See Note 5 MSB Make set busy Y Use phone s local Do Not Disturb MWK Message waiting key Y Phone s local feature via softkey NHC No hold conference Not supported NRD Not ready See Note 1 NSVC ACD night service See Note 1 OBV ACD obser
22. ve See Note 1 OSN Onsite notification See Note 6 OVB Overflow position busy Attendant Use 96xx phone OVR Override See Note 7 PRK Call park v Call Park FNE PRS Privacy release Not supported PRY DSN Priority Not supported RAG ACD agent call See Note 1 RCK Ringing change key Not supported RDL Redial stored number Y Use phone s local Redial feature RGA Ring again Y Automatic Callback FNE RMK Room status key See Note 8 RMWK Remote message waiting Not supported RNP Ringing number pickup v Call Pickup FNE RPAG Radio page Not supported SCC Speed call controller Y Abbreviated Dialing Prgm Group List FAC SCU Speed call user Y Abbreviated Dialing List 1 2 3 FAC SIG Signal Not supported SSC System speed call controller v Abbreviated Dialing Prgm Group List FAC SSU System speed call user Y Abbreviated Dialing List 1 2 3 FAC THF Centrex switch hook flash Not supported TRC Malicious call trace Trace activation only See Note 9 FNE TRN Call transfer Y Phone s local feature USR User selectable call redirection See Note 10 Version 1 1 SIP4 4 Feature Matrix Page 11 VCC Voice call v AUTOANSWER via config file WUK Wake up key See Note 11 XMWK Multiple DN message waiting Not supported Note 1 1100 1200 IP Deskphones are not supported as ACD agents in an Avaya Aura environment Note 2 Another phone s busy status coul
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