Avaya End of New System Sales - Business Communications Manager 50 User's Manual
Contents
1. Migration Toolkit Page https partner avaya com ptlWeb gs so CS2010618132625355032 C201151610228403031 SN2011516 1044998023 SN20115161044998023 IP Office 8 0 Sales Toolkit Page https enterpriseportal avaya com ptlWeb smbs spCP CS201192610549222032 Avaya website www avaya com small 2012 Avaya Inc All Rights Reserved All trademarks identified by the or TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners End of Sale Notice Business Communications Manager 50 450 June 25 20122. will honor the regular warranty provided for these products Migration Strategy Customers have a choice about the direction they wish to take and Avaya is able to offer a number of solutions that can meet varying customer requirements These solutions will enable even the largest and diverse BCM customer to grow their business Many customers are happy with their BCM systems and do not want to change Avaya is committed to providing Manufacturer s Support on hardware and software for an additional three 3 years after the End of Sale Date October 1 2015 and an additional three 3 years of extended services support for a total of six 6 years of support after the EoS of new systems on October 1 2012 Further BCM customers have the added benefit of leveraging the Manufacturer s Support period to expand or upgrade their systems thereby enabling them to retain their solution for the foreseeable future 1 Upgrade to Avaya IP Office IP Office Release 7 0 introduced a number of features to enable an easy convergence from BCM to the IP Office platform Avaya provides significant investment protection for current BCM customers by providing support for BCM digital M7000 and T7000 series and IP phones 1100 and 1200 series on the IP Office Using the new TCM8 DS16A or DS30A Digital Station modules the very popular T7000 Series Digital Deskphone BST can easily be moved to a new IP Office System and will provide the user a very similar fea
3. AVAYA End of Sale Notice Updated Notification Date May 31 2011 Revision Date June 25 2012 Effective Date October 1 2012 revised from March 1 2012 Subject End of New System Sales Avaya Business Communications Manager 50 and Business Communications Manager 450 Region Global Revision History Revision Date Reason for Change January 9 2012 Extension of BCM End of Sale to Oct 1 2012 June 25 2012 Reinforcement of BCM End of Sale dates Update Reason Avaya would like to reinforce that End of Sale EoS of new systems of Avaya Business Communications Manager 50 BCM 50 and Avaya Business Communications Manager 450 BCM 450 products will be on Oct 1 2012 as announced previously The change in the SRG5O End of Sale timeline does not impact the BCM50 and BCM450 End of Sales dates Summary Avaya IP Office Release 7 0 completed the convergence of Avaya BCM and Norstar providing significant investment protection to customers by offering the ability to migrate the majority of the BCM Norstar phones to IP Office With the launch of Avaya IP Office Release 8 0 and 8 1 Avaya is now offering a significant amount of new innovative features and capabilities to all BCM and Norstar customers that upgrade to IP Office including market leading mobile call control for Android devices and enhanced integration with business applications like Microsoft Outlook and Salesforce com While our IP Office roadmap ahea
4. Customers and partners wishing to place larger BCM orders close to the announced BCM EoS dates should engage with their Avaya representatives ahead of time to inform them about quantities and timeline so that Avaya can plan for sufficient supply Minimum Period of Support Availability The Minimum Period of Support availability represents the minimum period of time after the product End of Sale date during which Avaya will make available support for the product per the Avaya Manufacturer Support Commitment For hardware support this period is three 3 years after the End of Sale date BCM50 and BCM450 customers on the last BCM software release 6 0 will have the added benefit of software support for a minimum of three 3 years after the End of Sale date Additionally Avaya is providing BCM customers with Extended Services Support for hardware and software for three 3 additional years after the Manufacturer s Support period Support may be extended past that period at the discretion of Avaya Services Business Partners or other service providers For additional information concerning long term support please contact your service provider BCM 5 0 Support The BCM 6 0 EoS is also affecting the manufacturer support schedule for the BCM 5 0 release The EoS of BCM 5 0 occurred on Dec 6 2010 but SW and HW Hardware Manufacturer Support are based on the BCM 6 0 retirement BCM 5 0 Hardware and Software Manufacturer Support will be provided
5. IP and Analog connections For smaller customers with less than 20 users IP Office provides simplified installation that speeds customer installation times and reduces costs driving a lower total cost of ownership TCO With streamlined management tools built specifically for the sub 20 employee segment and support for the new 9504 and 9508 sets IP Office is the solution of choice for existing PARTNER ACS or Norstar customers looking to upgrade 2 Upgrade to Avaya B5800 Branch Gateway Avaya recently launched the new Avaya Branch Gateway B5800 which provides feature rich integration with Avaya Aura components including Avaya Aura System Manager and extends the Avaya Aura centralized applications out to users in a branch office Examples of these applications include Avaya Aura Messaging Avaya Aura Conferencing etc The B5800 supports a mix of analog digital and SIP in distributed mode With B5800 Release 6 2 the B5800 will provide existing BCM customers support for their current BCM digital and IP phones Additionally this release will support the Avaya Data Migration Manager DMM tool to allow migration of the core configuration data voicemail files and auto attendant files from the BCM to the B5800 The B5800 will provide interoperability with existing CS1000 and BCM networks and is an ideal solution for large enterprises with BCM networks which require centralized management and integration into the feature rich Avaya Aura env
6. Summary e Effective October 1 2012 the codes listed in the Discontinued Order Codes section of this document will be withdrawn from sale e Subject to availability the last date for orders to be placed for these products is September 28 2012 Thereafter these codes will be removed from price lists and associated order entry systems Stock will be reserved to meet requirements for warranty returns and repairs e Marketing collateral and web site portal content will be modified to reflect this product transition e Avaya will provide hardware and software Manufacturer s Support including technical support repairs software bug fixes upgrades and expansions for three 3 years after the EoS date until October 1 2015 for the BCM 50 and BCM 450 portfolio The three 3 year Manufacturer s Support will be provided for the last shipping BCM release which is release 6 0 Please refer to BCM Product Lifecycle Update bulletin for previous releases e Avaya will further provide hardware and software Extended Services Support including technical support availability of existing patches and documentation repair services for three 3 years October 1 2018 after the Manufacturer s Support period e BCM products which remain available for purchase for upgrades expansions and maintenance until the End of Manufacturer Support on October 1 2015 will directly transition into the Extended Manufacturer Support phase on October 1 2015 Avaya
7. TCO1801KC N0O205860 BCM450 IP Telephony Client 32 seat Voice Messaging 32 Seat Unified Messaging 8 Seat Paper Authorization License NTCO1802KC NO205861 BCM450 IP Telephony Client 32 seat Voice Messaging 32 Seat Unified Messaging 32 Seat Auth Code LAN CTE 32 Seat Fax Messaging Meet Me Conferencing Base 10 Ports Paper Authorization License NTCO1803KC N0O205862 BCM450 IP Telephony Client 32 seat Voice Messaging 32 Seat LAN CTE 32 Seat Intelligent Contact Center with 2 SkillSet and 10 Agents Reporting for Intelligent Contact Centre Paper Authorization License NTCO1804KC N0O205863 BCM450 Voice Messaging 32 Seat Unified Messaging 8 Seat Paper Authorization License NTCO1805KC N0O205864 BCM450 Voice Messaging 32 Seat Unified Messaging 32 Seat Auth Code LAN CTE 32 Seat Fax Messaging Meet Me Conferencing Base 10 Ports Paper Authorization License NTCO1806KC NO205865 BCM450 Voice Messaging 32 Seat LAN CTE 32 Seat Intelligent Contact Center with 2 SkillSet and 10 Agents Reporting for Intelligent Contact Centre Paper Authorization NTCO1807KC N0O205866 EMEA BCM 450 Demo Software Auth Code include 4 IP 2 VoIP GW MCDN and QSIG 16 VMail VPIM and AMIS 16 UM 16 LAN CTE Fax Suite ICC 1 SS 2Agents RCC MCC MMC 10 ports 2 FMFM 2 InTouch 2 PCR Paper NTCO1808KC N0O205867 BCM50 1 Exp Chassis Port 12 Digital Station Ports 8 Vmail seats 2 GASI Ports Auth Code NTCO1809KC N0O205868 BCM50 1 Ex
8. d is exciting and compelling for existing legacy customers to adopt we are hearing from customers and partners that more time to drive the transition will create more opportunity To better support those needs Avaya is announcing an additional seven month extension of the End of Sale EoS date for new systems of Avaya Business Communications Manager 50 BCM 50 and Avaya Business Communications Manager 450 BCM 450 The final EoS will be effective October 1 2012 or while supplies last Products required to upgrade expand and maintain existing BCM systems will continue to be offered for another three 3 years to October 1 2015 This includes software authorization codes terminals media bay modules expansion units replacement parts and upgrades to the latest release BCM R6 0 End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA Avaya will make every effort to have supply of these products available for all orders but cannot guarantee product availability through their End of Sale dates Avaya reserves the right to manage and or limit order quantities or to cancel orders if supply is no longer available Customer orders will be fulfilled on a first in first out basis If supply is exhausted prior to the targeted End of Sale dates in this notice Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems Transition
9. ded BCM450 NTCO6602BUE5 N0O223108 NA BCM450 6 0 Standard 32 Digital Station Bundle NTCO6603BUE5 N0O223109 NA BCM450 6 0 Standard 32 IP Station Bundle NTCO6604BUE5 NO223110 NA BCM450 R6 Standard Digital Trunk 4x48x0x8 IP with VM48 Bundle NTCO6606BUE5 NO223111 NA BCM4S0 6 0 Standard 96 IP Station Bundle NTCO6612BUE5 NO223114 NA BCM450 6 0 Redundant 32 Digital Station Bundle NTCO6613BUE5 NO223115 NA BCM450 6 0 Redundant 32 IP Station Bundle NTCO6614BUE5 NO223116 NA BCM450 R6 Redundant Digital Trunk and 4x48x0x8 IP with VM48 Bundle NTCO6616BUE5 NO223117 NA BCM450 6 0 Redundant 96 IP Station Bundle End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA Marketing Bundles EMEA BCM50 NTE803LRO5 NTE803LU05 N0229738 BCM50 Charcoal TDM Starter 4 GATI ATA NTE803LX04 NO223723 BCM50 IP Starter 4 GATI ATA BCM450 NTE802BA02 N0O223687 BCM 450 32 IP User Standard Starter Package NTE802BB02 N0O223688 BCM 450 32 IP User Unified Communications Ready Starter Package NTE802BC02 N0223689 BCM 450 32 IP User and 10 Agent Contact Centre Starter Package NTE802BF02 N0O223690 BCM 450 32 TDM User Standard Starter Package NTE802BG02 N0O223691 BCM 450 32 TDM User Unified Communications Ready Starter package NTE802BHO2 NTE802BQ03 NTE802B0 NTE802BP NTE803MK02 NTE803ML02 End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA Bundle Software Licenses N
10. ironment End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA Discontinued Order Codes Beginning October 1 2012 the following codes will no longer be orderable from Avaya Business Communications Manager 50 NT9T6506E5 N0O223075 BCM50 6 0 no power cord included NT9T6506BBNA N0223074 BCM50 6 0 North American Base System Bundle Power Cord included NT9T6541E5 N0223076 BCM50b 6 0 no power cord included Business Communications Manager 450 NTCO3100SWE6 N0O223094 Global BCM450 6 0 Standard Base System NTCO3100TWE6 N0O223095 Global BCM450 6 0 Redundant Base System includes a BCM450 6 0 system equipped with redundant disks with RAID active redundant power supply and redundant fans NTCO6601BUE6 N0O223107 BCM450 6 0 Standard System and NA Power Cord Bundle NTC06611BUE6 NO223113 Global BCM450 6 0 Redundant Base System and NA power cord bundle includes a BCM450 6 0 system equipped with redundant disks with RAID active redundant power supply and redundant fans together with a North American power cord Marketing Bundles North America BCM50 NTBU1228 N0169385 BCM50 Digital Expansion Bundle containing Expansion Unit Digital Trunk MBM Expansion Port Auth Code and 20 Seats of Voice Mail NTBU4174 N0223085 NA BCM50 6 0 4x8x2x2 IP with VM8 Bundle North American Power Cord included NTBU4184 N0223087 NA BCM50 6 0 IP Bundle 4x0x2x8 IP with VM8 Bundle North American Power Cord inclu
11. p Chassis Port 8 IP Client seats 8 Vmail seats 2 GASI Ports Auth Code NTCO1810KC N0O205869 BCM50 1 Exp Chassis Port 12 Digital Station Ports 8 Vmail seats Auth Code NTCO1811KC N0O205870 BCM50 1 Exp Chassis Port 8 IP Client seats 8 Vmail seats 4 Digital Station Ports Auth Code 2 GASI Ports Auth Code NTCO1813KC N0O205872 BCM50 2 BRI Ports 8 IP Client seats 8 VMail seats 2 GASI Ports Auth Code NTCO1814KC N0205873 BCM50 2 BRI Ports 12 Digital Station seats 8 VMail seats Auth Code NTCO1815KC N0O205874 BCM50 2 BRI Ports 8 IP Client seats 8 VMail seats 4 Digital Station Ports Auth Code NTCO1816KC N0O205875 BCM50 4 GATI Ports 12 Digital Station seats 8 VMail seats 2 GASI Ports Auth Code NTCO1817KC N0O205876 BCM50 4 GATI Ports 8 IP Client seats 8 VMail seats 2 GASI Ports Auth Code Auth Code NTCO1819KC N0O205878 BCM50 4 GATI Ports 8 IP Client seats 8 VMail seats 4 Digital Station Ports Auth Code End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA NTCO1821KC N0205880 EMEA BCM 50 Demo Software Auth Code 5 IP Clients 4 Digital Stations 2 VoIP GW MCDN and QSIG 8 UM 8 LAN CTE Fax Suite ICC 2 SS 4 Agents 2 FMFM MMC base code 2 InTouch 2 PCR Auth Code NTKC1205 N0202744 BCM50 TDM Bundle Authcode 4x8x2x2IPxVM8 4 GATI 8 Digital Stations 2 GASI 2 IP seats 8VoiceMail Paper Authorization License NTKC1210 N0202828 BCM50 IP Bundle Au
12. thcode 4x0x2x8 IPx8VM 4 GATI 2 GASI 8 IP seats 8 VoiceMail Paper Authorization License Government Solution Codes BCM50 NT9OT6466E5 N0O224724 BCM50 Expansion GS NT9T6566BBGS N0O224722 BCM50 6 0 North American Base System Bundle GS Power Cord included BCM450 NTCO6601GSE6 N0O224726 BCM450 6 0 Standard Base System and NA Power Cord Bundle GS NTCO6611GSE6 N0O224727 BCM450 6 0 Redundant Base System and NA Power Cord Bundle GS Schedule BCM Software and Hardware Retirement Schedule End of Sale announcement May 31 2011 Announcement of extended BCM EoS timeline January 9 2012 End of Sale last orders subject to availability October 1 2012 Availability of upgrades expansions terminals line cards modules and authorization October 1 2015 codes Minimum Period of hardware and software Manufacturer s Support Availability after End of Sale October 1 2015 Minimum Period of Extended Services Support Availability after Manufacturer s October 1 2018 Support period End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA For all product codes listed above Avaya will maintain the currently published shipment lead times for the BCM portfolio until July 31 2011 As of August 1 2012 Avaya will no longer provide a shipment lead time guarantee for the codes above but Avaya intends to ship product to all orders received prior to the EoS
13. ture set and usability The DS16A and DS30A modules are equipped with the RJ21 connector to minimize the rewiring required when upgrading from BCM to IP Office The new IP Office wall mount solution with cable management enables clean and easy wall mount installation similar to the BCM50 End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA The Avaya Data Migration Manager DMM simplifies upgrade from BCM to IP Office by providing the opportunity to migrate the core configuration data voicemail files and auto attendant files End of Sale Notice Business Communications Manager 50 450 January 11 2012 from the BCM to IP Office IP Office Release 7 0 provides a strong multi site network solution to create a seamless network of up to 32 IP Office systems from any location and private SIP trunking can be used to connect IP Office systems to a network of existing BCM systems IP Office also introduced two new lines of paperless phones the digital 9504 and 9508 phones as well as the 9608 9621G and 9641G IP phones All of those phones have larger LCD screens with electronically labeled keys providing convenient reprogramming low installation effort and low total cost of ownership Additionally a new line of superior audio quality conference phones have been added The Avaya B100 line of Conference Phones is suitable for midsize and large conference room The B100 Series offers flexible connectivity options with both S
14. until October 1 2013 which is one 1 year after the BCM 6 0 EoS Extended Services Support will be provided until October1 2018 BCM 5 0 Software Retirement Schedule End of Sale announcement September 15 2010 End of Sale last orders subject to availability December 6 2010 Manufacturer s Support Availability after End of Sale October 1 2013 Extended Services Support Availability after Manufacturer s Support period October 1 2018 Please refer to the BCM Produce Lifecycle Update bulletin for a comprehensive overview of the support timelines for all BCM releases Services Support Options Avaya will continue to offer the current BCM Technical Support offer including SMEC Block of Hours and BCM PASS contracts End of Sale Notice Business Communications Manager 50 450 June 25 2012 AVAYA Service and Warranty Avaya will continue to honor previously executed enhanced warranty post warranty and service contracts in accordance with the terms of those agreements Avaya is not responsible for any support or maintenance commitments made by Business Partners or other service providers Avaya Manufacturer Support Policy http support avaya com Support Polic Additional Information Please refer to the BCM Product Lifecycle Update bulletin for more information about BCM Lifecycle support including previous releases https partner avaya com ptIWeb products P0633 ProductSupportNotices Avaya BCM
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