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Avaya 1165E User Guide

1. Index A About the IP Phone 2004 11 209 217 Active headset device 89 Advanced Diagnostic Tool 120 Answer a call 137 Attendant Recall 141 AutoDial 130 AutoDial Transfer 163 Automatic Answerback 146 Automatic Wake Up 195 B Background image 82 Backlight dim 81 Backlight timeout value 80 Buzz signal 164 C Call features 23 Call Forward 150 Call Join 156 Call Page Connect 164 Call Park 141 Call party information 217 Call Pickup 146 Call timer 69 Call Waiting 148 Callers List 128 Calling Party Number 144 Camp on Forced 169 Centrex Exchange Line Switch hook Flash 165 Change feature key labels 69 Charge a call or charge a forced call 165 Conferee Selectable Display and Disconnect 158 Conference call 156 Configuration 119 Configure area code setup 64 Configure call log options 74 Configure Callers List log 60 Configure Name Display format 66 Configure New Call indication 62 Configure Preferred Name Match 63 Connect the components 51 Context sensitive soft keys 14 217 Contrast adjustment 54 Copy key 18 Corporate Directory 126 D Date time display 217 Date Time format 56 Directory applications 126 Directory key 19 Directory Number 218 disconnect a conferee 158 Display incoming calls 144 Display settings 77 DN 218 E Electronic Lock 154 Encrypted calling 23 Enhanced Override 168 Enter key 17 Entering and editing text 27 Expand key 17 Expansion Mo
2. Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call Join feature on page 156 e Setting up a conference call on page 156 e Using Conferee Selectable Display on page 158 e Using Group Call on page 159 Using the Call Join feature Use the Call Join feature to connect a call to a current active call This connection creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Conf 1 Press the Conference soft key 2493 JQ 2 2 Press the line key that has the number of the caller you want to connect to your current call Conf 3 Press the Conference soft key to join the person on hold to your conversation Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your IP Phone LESS Talking with more than one person To set up a conference call Conf 1 While on a call press the Conference soft key to place the party on hold You hear a dial tone hik 2 Dial the number of the person you want aaa to add to the conference call You can _ talk privately to the person you are adding at this time Note Inste
3. Permission Remote IP Phone has Notify system Denied 1 no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Phone has Notify system no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log in to a Go to an remote IP Phone 1120E IP IP Phone 1120E IP Phone 1140E or Phone 1140E or IP Softphone 2050 and IP Softphone 2050 from try again or consult an IP Phone 1165E your local system some restrictions administrator apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Additional phone features Table 13 Troubleshooting Virtual Office Part 3 of 3 BIE IENS Probable cause Actions message Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists VOUD Remote IP Phone does Notify the system configured on TN not have VOUA Class administrator of Service Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS1000 features to one or more remotely located branch offices using the Branch Office feature A branch offi
4. Nortel Phone VPN Configuration Wizard Steps Autodiscover Phone This step will automaticaly discover connected phones 2 Equipment Setup Press to search for connected phones 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phone O ELLE LEED 6 Configure phone 7 Confirmation amp finish 1 Welcome amp language selection 16 Click Next If more than one connected IP Phone was discovered the Autodiscover Phone More than one phone was discovered window appears See Figure 16 on page 47 Virtual Private Network Figure 16 Autodiscover Phone More than one phone was Nortel Phone VPN Configuration Wizard Steps Autodiscover Phone 1 Welcome amp language selection More than one phone phone was discovered Each phone has a MAC address which is located on 2 Equipment Setup a label on the back of your phone 3 Locate data files Label example with MAC address 4 Prepare phone for configuration EXAMPLE1234 cal M1234587 semoene TN 3 EXAMPLEO012 00 N12345 6 Configure phone d ped INNO 7 Confirmation amp finish Select the phone you wish to configure Selectone discovered a Obtain the MAC address of the IP Phone for which you are configuring the VPN The MAC address is printed on a label located on the back of the IP Phone b Select the IP Phone to configure from the drop down list c Click Next 17 When the Conf
5. Terms you should know Message Inbox A fixed key on your IP Phone 1165E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the IP Phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Power over Ethernet PoE Power over Ethernet PoE technology is used for wired Ethernet LANs local area networks It allows electrical current necessary for the operation of devices to be carried by data cables Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Terms you should know Self labeled line programmable feature keys The keys on either side of the LCD display area are self labeled line programmable feature keys with labels on the LCD These keys functions as line DN keys Shared Directory Number A DN extension that
6. 29 Beiore you AA hoe ee 31 Connecting your IP Phone iis ad TET ces OC QoS configuration remem andas LABAG OTE TEN 34 Installing and configuring VPN 00 e eee eee 35 Using the Telephone Options menu TETEE pek BG Adjusting the volume eee eeaee 53 Adjusting the display screen contrast 54 Selecting alanguage henge iitimeadegoet canes Oo Selecting date and time format 005 56 Accessing display diagnostics 57 Choosing alocal dialpad tone 57 Viewing IP Phone information 0 045 58 Diagnostics beeen pee ae os ee eee ui 59 Configuring Call Log Detione i i BO SB hl he le 60 Ghoosinga ing Ype AA 66 Enabling or disabling Call Timer eons Spare vem GF Enabling OnHook Default Path 68 Changing feature key labels 69 Configuring the name display format bada sag Fi Configuring Live Dial Pad 0 a 72 Preferences submenu 00 0c eee eee eee 76 1 Display Settings EENAA nian ng ere co af 2 LOANYUAYO AA BKA MAKA dariana kanini 88 NG a 5 5 Glo aera a ie ee aac ee aed BR 89 4 Bluetooth a eadeeees ateaus TEE TEET 93 5 Pile Manager 239p paaa PG RAR veeu dy ears fees gee 105 D Backo chi oe eee eee eee wae 113 Diagnostics GA anG EE enews Kar 114 kP Set Ione ssecnd daveb KAREN vdira ees es
7. Entering and editing text on page 27 d If you are able to navigate to the Provision or TFTP IP parameter and edit this field click Yes The Prepare Phone for Configuration Input Provisioning Virtual Private Network Server IP address window appears as shown in Figure 14 on page 44 OR If you are not able to navigate and edit the address in Provision or TFTP IP in the Network Configuration menu or you were not able to edit this field click No The Prepare Phone for Configuration Alternate Provisioning Server window appears See Figure 13 on page 43 Figure 13 Prepare Phone for Configuration Alternate E Nortel Phone VPN Configuration Wizard E3 Steps Prepare Phone for Configuration 1 Welcome amp language selection Alternative Provisioning Server input Press the Auto softkey on the phone 2 Equipment Setup Scroll and deselect item Provisioning Server 3 Locate data files Press the Config softkey on the phone 4 Prepare phone for configuration Scroll and locate item Provisioning Server IP Have you located the list item Provisioning Server IP 5 Autodiscover phone Yes a 7 Confirmation amp finish Provisioning Server e Press the Auto soft key on the IP Phone Navigate to 12 Provisioning Server Clear the Provisioning Server check box f Press the Config soft key on the IP Phone Navigate to the Provision item
8. Appendix Connecting the components Appendix Connecting the components Following figure shows connections on the IP Phone 1165E Figure 38 IP Phone 1165E connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port z Tilt lever HK Link lamp AC adapter jack Wired headset jack USB connector Handset jack WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone Appendix Connecting the components Before you begin CAUTION Damage to Equipment Ensure you only plug your IP Phone 1165E into a 100BaseT Ethernet jack Plugging your IP Phone 1165E into anything other than a 100BaseT Ethernet jack will result severe damage to the IP Phone CAUTION Your IP Phone 1165E is designed for use in an indoor environment only Connecting the components of the IP Phone WARNING Your IP Phone 1165E is shipped with the base locked in position To avoid damaging your IP Phone pull up on the wall mount lever located just under the Handsfree key to release the base and gently rotate the base away from the IP Phone Appendix Connecting the components Figure 39 Release the IP Phone 1 165E from the stand Wall mount lever Tilt leve
9. 10 f11 12 113 f14 15 116 f17 f18 119 and f20 to control the IP Phone Table 2 shows the function keys and their associated action during IP Phone calls Table 2 USB keyboard function keys during IP Phone calls Part 1 of 2 Function key Action f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit f9 Services Globe f10 Expand to PC f11 DN Feature key 0 f12 DN Feature key 1 f13 DN Feature key 2 Entering and editing text Table 2 USB keyboard function keys during IP Phone calls Part 2 of 2 Function key Action f14 DN Feature key 3 f15 DN Feature key 4 f16 DN Feature key 5 117 Soft key 1 18 Soft key 2 19 Soft key 3 f20 Soft key 4 0 9 0 9 A Z A Z a z a z Note Contact your system administrator to see if USB keyboard function keys are supported on your IP Phone 1165E Editing text using the soft keys You can use the softkeys in conjunction with the dialpad to easily edit text when you use features such as Personal Directory Redial List and Caller List To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text with the soft keys 1 Press the Edit soft key 2 Press the Left Right navigation keys to move throug
10. 3 Headsets Use the Headsets tool to select the headset used on your IP Phone To select the headset used in the local menus press the Services key twice to open the Local Tools menu and then press the 3 key on the dialpad to select 3 Headsets Selecting an Active Headset Device You can select Active Headset Device as Wired USB or Bluetooth using the Active Headset Device option Follow the procedure to select an active headset device To select an active headset device Enter 1 Press the Enter key to open the Active Headset device list 2 Press the Up Down navigation keys to q scroll to one of the following Active na Headset Devices Wired USB Bluetooth 3 Press Select for the desire device or ress Cancel to keep existin Select Cancel p ene configurations 4 Press the OK soft key to save the oeairad headset selection and return to the Prefere gt menu Note You can select a headset regardless of its connection status It does not have to be physically connected to the IP Phone 1165E Exit 5 Press the Exit soft key to exit to the main display Enabling a USB headset For a list of supported headsets that provide eae audio performance with the IP Phone 1165E go to v lortel com Figure 20 Headset menu item display Preferences Headsets Active Headset Device Wired A Enable HID Commands Headset Type Nortel Mobile Kit Back Light K4 To enable a USB headset
11. Cable routing tracks and mounting holes Method B Method A 8 Wall mount your IP Phone optional Your IP Phone 1165E can be mounted either by Method A using the mounting holes on the bottom of the IP Phone stand or Method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch CAT5e cable not provided Complete steps 1 7 as needed before you wall mount your IP Phone Method A Press the wall mount lever and pull the IP Phone away from the stand Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the IP Phone stand mounting holes over the screw heads You may need to remove the IP Phone from the wall to adjust the lower screws When the lower 10 Appendix Connecting the components screws are snug install the IP Phone on the mounting screws and then tighten the top screws Method B Attach a 15 cm 6 inch CAT5e cable not supplied position the stand over the mounting rivets and slide the IP Phone down the wall so that the rivets fit into the slots on the stand Replace the stand
12. Figure 23 File Manager device selection dialog with USB device Preferences File Manager Select Device Phone o4 USB Flash Drive MYUSBSTICK Select 2 Press the Up Down navigations key to highlight the device IP Phone or USB drive that you want to access Press the Select soft key to display the folders files in the device 4 Press the Up Down navigation key to scroll through the list and highlight the files or directory that you want to access on the IP Phone or the USB drive To send a file to the phone from the USB drive press the Send soft key To delete a file from the USB drive highlight the file and press the Delete soft key TO move up a directory level on the device press the Back soft key or highlight then press the Select soft key When you are at the root menu this returns you to the Device Selection dialog Configuring Local Menu options To move down a directory level press the Select soft key Table 11 Soft key description for attached USB drive Select Access the selected folder Delete Appears when file or directory is highlighted When the Delete is pressed one of the following occurs depending on what was highlighted 1 When a file is selected you are prompted to delete the file 2 When a folder is selected on the IP Phone 1165E you are prompted to delete all contents of the folder If you do not respond to the deletion prompt d
13. Mute To switch from handsfree to handset mode UG Lift the handset T To switch from handset mode to handsfree mode hadia 1 Press the Handsfree key v 2 Replace the handset ec o To switch from handsfree to headset Dal 1 Press the Headset key Making a call To release a call 1 Press the IP Phone Goodbye key or press the button on the headset if Goodbye equipped Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1165E e Making a call using the Corporate Directory on page 126 e Making a call using the Personal Directory on page 127 e Making a call using the Callers List on page 128 e Making a call using the Redial List on page 129 Making a call using the Corporate Directory This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory To search for a specific number ik 1 When prompted use the dialpad to enter naa the desired name in the last name first name format Making a call Search 2 Press the Search soft key to
14. Note lf you can locate the existing provisioning server address write it down so you can refer to it after you complete this procedure then click Yes Observe the Provision or TFTP IP address as shown in Figure 14 43 Virtual Private Network on page 44 This is the IP Address of your PC running the Wizard tool Use the IP Phone keypad to enter the Provision or TFTP IP address of the provisioning server Note To enter a dot period when entering an IP address using the IP Phone keypad press the 1 key repeatedly or you can double press the asterisk key Figure 14 Prepare Phone for Configuration Input Provisioning Server IP address Nortel Phone VPN Configuration Wizard E3 Steps Prepare Phone for Configuration 1 Welcome amp language selection Input provisioning server IP address Select item Provision TFTP IP 2 Equipment Setup Use the phone keypad to input your IP address as it 3 Locate data files aag 4 Prepare phone for configuration Press the softkey on the phone to start firmware 5 Autodiscover phone update Apply 6 Configure phone Updating firmware CETT 40 7 Confirmation amp finish 9 AAN Wait for your phone to restart before going to the next step a wa OR If you cannot locate the Provisioning Server address contact your system administrator to obtain the IP address and follow the administrator instructions Click No to retu
15. US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declara tion may be obtained from www nortel com or Nortel 250 Sidney Street Belleville Ontario Canada K8P 323 Bluetooth wireless technology This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment To maintain compliance this transmitter must not be collocated or operate in conjunction with any other antenna or transmitter Regulatory and safety information DenAn regulatory notice for Japan N Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury e AN MERAH AFOTETT EE TIL ERF ACTF AFSGEOM AIL MF Na ABeEn CHEF MT MEISE ME CORALS Atm EMUAO MME RAGS CMM PHTRR KKORBEZSECEMHVET o MBENCHVETHTROBRIA K EHO Heel IHR ALGLY CCE LEDER BIE FORE RO PAERGEASBRORALCZSECEMNHVET
16. Use the following procedure to send an image file from the USB drive to the phone 1 Plug the USB flash drive into the phone s USB port 2 Press the Services key twice to open the Local Tools menu Press the 5 key on the dialpad to select File Manager from the Preferences menu 3 Select the USB Flash Drive device and press the Enter key The device directories files are displayed 4 Browse to select the file your image and press the Send soft key You are prompted to send file 5 Press the OK soft key at the confirmation prompt The image file is copied to the IP phone s Images directory 6 Asuccess message is displayed explaining that the file has been copied Press OK Additional information This section provides additional information for the File Manager Configuring Local Menu options oo e To move up a directory level press the Back soft key or highlight then press the Select soft key When you are at the root menu this returns you to the Device Select dialog e Based on the file extension validation routines run to verify for example size and free space available e Files with unknown extensions are not supported e The screensaver and background images must be a 320 240 pixel 24 bit portable network graphic PNG or joint photograph experts group JPEG e The image files screensaver must be named screensaverN png or screensaverN jpg In progress appears on the screen for
17. and then select Ring type Configuring Telephone Options To select a ring type 1 Press the Up Down navigation keys to Ce o scroll and highlight one of the ring types Play 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key or Enter key to save the ring type and return to the Telephone Options menu Press the Stop soft key and then use the Up Down navigation keys to select a different ring type i Cancel Press the Cancel soft key to keep Enter existing configurations Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and then select Call Timer Configuring Telephone Options To enable or disable Call Timer 1 Press the Up Down navigation keys to highlight one of the following Call Timer On Call Timer Off Enter 2 Choose one of the following Select Press Enter or the Select soft key to save the configuration and return to the Telephone Options menu Cancel Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key select Telep
18. e New Call Indication Use the Call Log Options screen to configure the following preferences e Configure the Incoming Calls Log Mode on page 60 e Configure the Incoming Call New Call Indication on page 62 e Configure Preferred Name Match on page 63 e Configure Area Code Setup on page 64 Configure the Incoming Calls Log Mode You can configure the Callers List to log all incoming calls including calls while your phone is busy or only unanswered calls The default configuration is Log All Calls To log only unanswered calls press the Services key select Telephone Options and then select Call Log Options from the menu To select a log mode ean 1 Highlight the Incoming Calls option and press the Select soft key or Enter key 2 Press the Up Down navigation keys to a EJ scroll and highlight the Log Mode z option Configuring Telephone Options Select 3 Press the Select soft key or Enter key 4 Press the Up Down navigation keys to 4 highlight Log Unanswered Calls or Log All Incoming Calls 5 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the configuration Enter Press the Cancel soft key to keep existing configurations To log all incoming calls including calls while your IP Phone is busy press the Services key and select the Call Log Options from the Telephone Options menu To log all incoming calls including
19. made the group call can put the call on hold To answer a group call GG a 1 Lift the handset Note the following about E notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call To end a group call Press the Goodbye key Note When the person who made the Goodbye group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes features that provide uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers To activate Make Set Busy MakeSetBsy Choose one of the following or Press the Make Set Busy key ma Lift the handset and enter the Make C 2 naa Set Busy Activate FFC To deactivate Make Set Busy MakeSetBsy Choose one of the following Press the Make Set Busy key a or eee second time to deactivate the C 2 sag feature Lift the handset and enter the Make Set Bus
20. 115 2 Network Diagnostic Tools 0 55 115 3 Ethernet Statistics PAA AA 115 4 IP Network Statistics 00000 ea eee 115 S USB DEVICES 2c nivaceasneeads nanaga ees ere er 115 6 Advanced Diag Tools aa 118 7 DHCP INTGNNANON sora ik eas oe era ade 118 8 License Information rere TEPEN Seb an cian WIS O VPN information 0055 54 dean cde ws eed ppasa apa 118 10 Certificate Information 04 119 Configuration ccsnancceacearnne an TIETE bag aba oer 119 1 Network Configuration aa 119 2 Advanced Ding Tools una erence eecdvwwneys 120 LORE cd PA PE MOP PEE Cana paba ada OT saga 120 1 LOEWEN casi sce sand adaeCeaeny PARAAN KAG 120 e MI NG Stas cht sal eh ik a oh ik Ma cnet abs 121 Using Off hook dialing ere Perey ee saadaa T22 Using On hook dialing lt aaa aaa KEAN aaa NGA 123 Using handsfree dialing an 124 Using the Directory applications 126 Making a call using the Corporate Directory 126 Making a call using the Personal Directory 127 Making a call using the Callers List 128 Making a call using the Redial List 129 LS Predial ceisseanndad ier DAA KANA KAKAW Pa NAA KAG 129 LEA MOL sick ck Ss a Thank Se daa LAKAN BKA KIA 130 Using Ring Again Sibi ag sid ded EESAN REEE sabi S 131 Using Last Number Redial a 133 Using Speed Call on ceiscce
21. Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward Remote Call Forward Activate Deactivate Internal Call Forward RingAgain Activate Deactivate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced
22. Cancel Press the feature key that you are changing If you press a prime DN key an error message appears The error message that appears is Can t chg PrimeDN key In order to return from the menu from this error message you need to press the OK soft key or the Enter key Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text see Entering text using the IP Phone dialpad on page 27 Choose one of the following Press the Select soft key to save the changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options To restore the default labels To restore feature key labels press the Services key select Telephone Options and then select Change FeatureKey label 1 Use the Up Down navigation keys to Ce Jj scroll and highlight one of the following a Restore all key labels Press the Select soft key or Enter key Press the Yes soft key to change all feature keys to default values or No to return to the previous menu b Restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value or No to return to the previous menu Note lf labels are changed to default values you cannot undo the change The label
23. Charge soft key or Dial the Call Detail Recording FFC aaa 3 Dial the charge account number ae 4 After the dial tone dial the number to aaa which you are transferring the call Trans 5 Press the Transfer soft key when you hear the IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference soft key The call is placed on hold Additional call features Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Press the Conference soft key Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party Additional call features To use Enhanced Override aaa You receive a busy sig
24. IP Phone 1165E LCD screen Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am NORTEL New callers 8 Trans pa The IP Phone 1165E has a USB port for connecting a USB keyboard USB mouse USB headset and USB flash drive The IP Phone 1165E supports powered downstream 1 1 compliant USB hubs including USB 2 0 hubs if they offer USB 1 1 backwards compliancy There are two levels of power for the USB port e When you power the IP Phone 1165E through Ethernet POE the IP Phone 1165E provides up to 100 mA at 5 volts for the USB port e When you power the IP Phone 1165E through local AC power the IP Phone 1165E provides up to 500 mA at 5 volts on the USB port Note Current limiting can obstruct the working of complex devices such as USB keyboards with built in hubs If a hub is involved use external power You can plug a USB flash drive into the USB Port of the IP Phone 1165E or on a powered hub connected to the IP Phone and transfer files to and from the IP Phone About the Nortel IP Phone 1165E License Notification Notify your system administrator if your IP Phone displays a message ina pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the IP Phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time fra
25. Telephony screen Clear check box to enable display of new icons on the telephony screen 3 Choose one of the following options Select the Apply soft key to save the changes Select the Cancel soft key to dismiss the changes Table 9 compares the new IP Phone 1165E icons to the simple icons Simple icons are listed under IP Phones 1120E 1140E 1150E graphical grayscale displays column Table 9 Standard Nortel Icons Part 1 of 5 IP Phones Freeformicon 1120E 1140E 1150E IP Phone 1165E state graphical grayscale icons displays I idle a le U Idle B I Ring iB Configuring Local Menu options Table 9 Standard Nortel Icons Part 2 of 5 IP Phones Freeformicon 1120E 1140E 1150E IP Phone 1165E state graphical grayscale icons displays U Ring UE I Active U Active ka I Hold nea gt U Hold a I Group Listen 288 tE U Group Listen sta tap Feature Active Ks V Feature Inactive Configuring Local Menu options Table 9 Standard Nortel Icons Part 3 of 5 Free form icon state IP Phones 1120E 1140E 1150E graphical grayscale IP Phone 1165E icons displays I Hold Ringing U Hold Ringing KOI al Active Audio gs 3 Hold Audio JD 4 Home a Business Extension Number T Pager Voice Configuring Local Menu options Table 9 St
26. Virtual Office feature is available for your use You can use an IP Phone as a Remote phone to connect to your IP Phone 1165E even if it is a different IP Phone model Table 12 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1165E Table 12 Virtual Office connection availability Possible to log in to the Using IP Phone 1165E IP Phone 2001 Yes with restrictions IP Phone 2002 Yes with restrictions IP Phone 2004 Yes with restrictions IP Audio Conference Phone 2033 Yes with restrictions IP Softphone 2050 Yes with restrictions IP Phone 2007 Yes with restrictions IP Phone 1210 Yes with restrictions Additional phone features Table 12 Virtual Office connection availability Using IP Phone IP Phone 1220 Possible to log in to the 1165E Yes with restrictions IP Phone 1230 Yes IP Phone 1110 Yes with restrictions IP Phone 1120E Yes with restrictions IP Phone 1140E Yes with restrictions IP Phone 1150E No IP Phone 1165E Yes Logging in to Virtual Office If the IP Phone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure 33 on page 184 Additional phone features Figure 33 Virtual soft key To activate Virtual Office on your Office IP Phone from your Remote IP Phone Virtual 1 Press the Virtual soft key sen 2 At the p
27. a ring type on page 66 Enabling or disabling Call Timer on page 67 Enabling OnHook Default Path on page 68 Changing feature key labels on page 69 Configuring the name display format on page 71 Configuring Live Dial Pad on page 72 To use the Telephone Options menu cP 1 Press the Services key Services 2 Press the Up Down navigation keys to te gt scroll and highlight Telephone Options 3 Press the Enter key Configuring Telephone Options 4 Press the Up Down navigation keys to scroll and highlight an option for example Language i 5 Press the Enter key The display provides information required to adjust your selection 6 Choose one of the following Select Cancel Press the Select soft key to save or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the volume To adjust the volume press the Services key select Telephone Options and then select Volume adjustment To adjust the volume 1 Press the Up Down navigation keys to scroll and highlight one of the following i Ringer Handset listen Handsfree listen Headset listen Buzzer 2 Press the Enter key Configuring Telephone Options 3 To increase the volume press one of the mi following three keys Up soft key Or the Up navigation key the Right navigation
28. a screen appears that lets you browse the contents of the file system on the IP Phone and an attached USB drive You can copy images to and from a USB drive to your IP Phone You can delete files from the IP Phone as well as from the USB drive when using the file manager Accessing the files on the IP Phone 1165E Use the following procedures to access the files on the IP Phone 1165E or an attached USB device To access files without USB drive attached to the phone 1 Select File Manager from the Preferences menu of the IP Phone 1165E 2 Highlight the Phone directory and click the Select soft key Configuring Local Menu options Figure 22 File Manager Device Selection dialog no USB device Preferences File Manager Select Device Phone 3 Press the Up Down navigations key to scroll the list and highlight the folder that you want to access 4 Doone of the following Press the Select soft key to access the selected folder Press the Delete soft key to delete the contents of the folder Only the contents within the folder are deleted Press the Back soft key to move up a level in the directory structure or to return to the Device Selection dialog if you are at the top directory To access the file with USB drive attached to the phone 1 Select File Manager from the Preferences menu of the IP Phone 1165E The screen shows the device selection dialog with the phone and the USB device See
29. be forwarded To forward internal calls IntForward _ 1 Choose one of the following oF Press the Internal Call Forward key aaa C a HH Lift the handset and enter the aaa Internal Call Forward Activate FFC aan 2 Dial the DN to which you are forwarding aaa your internal calls While away from your desk IntForward 3 Press the Internal Call Forward key To deactivate Internal Call Forward Choose one of the following IntForward __ Press the Internal Call Forward r key sus Lift the handset and enter the C a aaa Internal Call Forward Deactivate aaa FFC To reinstate Call Forward to the same number IntForward mn Press the Internal Call Forward key twice IntForward __ Using Remote Call Forward Use the Remote Call Forward feature from any IP Phone other than your own to forward calls to any IP Phone To activate Remote Call Forward Cr 2 1 Lift the handset saa 2 If you are calling from an IP Phone aaa outside the system dial your direct EEN system access number and wait for the dial tone While away from your desk maang 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature aaa saa 4 Dial your Station Control Password A Baa dial tone sounds 5 Choose one of the following aaa HHH Dial your DN on To forward calls to the previous call forward phone number press the key Do not perform Steps 6 and 7 ma
30. call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds H 2 Dial the codes for your custom Centrex feature aga 3 Press the Goodbye key to end the call Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Phone restricted to local calls To charge a local or long distance call to an account before you dial Ca d 1 Lift the handset Additional call features Charge 2 naa 3 aaa aaa H 4 aaa aaa To charge a call in progress Trans Conf Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number When the dial tone sounds dial the number Choose one of the following Press the Transfer soft key Press the Conference soft key Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Press the line DN key to return to the call Additional call features To charge a call to an account when you transfer a call Trans 1 Press the Transfer soft key The call is placed on hold 2 Choose one of the following Press the
31. calls while IP Phone is busy Press the Up Down navigation keys to scroll and highlight the Incoming Calls option o Select 7 Press the Select soft key or Enter key Configuring Telephone Options 8 Press the Up Down navigation keys to 4 scroll and highlight Log Calls if busy 9 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configure the Incoming Call New Call Indication You can configure your IP Phone 1165E to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and then select Call Log Options To configure New Call Indication 1 Highlight the Incoming Calls option and 4 press the Select soft key or Enter key scroll and highlight New Call Indication 2 Press the Up Down navigation keys to Ce gt Configuring Telephone Options Select 3 Press the Select soft key or Enter key 4 Press the Up Down navigation keys to 4 scroll and highlight one of the following New call indication off New call indication on 5 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the configuration Enter Press the Cancel soft key to keep existing configurations Configure Preferred Name M
32. is not available Use the Goodbye key to terminate an active call About the Nortel IP Phone 1165E NORTEL g La NORTEL Copy O Quit 2 Shift Outbox Msg Inbox When a message is waiting the red Visual Alerter Message Waiting indicator lights Also when the ringer sounds this indicator flashes Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook When your IP Phone 1165E firmware is being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy key to copy entries to your Personal Directory from other lists such as the Callers List Redial List and Corporate Directory Press the Quit Stop key to exit an active menu or dialog Pressing the Quit Stop key does not affect the status of active calls Press the Shift Outbox key to toggle between two feature key pages and to access an additional six lines or features This function is not available on all phones consult your system administrator Press the Message Inbox key to access your voice mailbox This function is not available on all phones consult your system administrator About the Nortel IP Phone 1165E Press the Directory key to access directory Directory services cP Press the Services key and then use the navigation keys to acces
33. is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features Station Control Password SCPW Enables security features on your IP Phone to prevent others from making calls from your IP Phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted Terms you should know releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know
34. key 4 To decrease the volume press one of m the following three keys v Down softkey the Down navigation key the Left navigation key 5 Choose one of the following Select Cancel Press the Select soft key or the or _ Enter key to save the volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the LCD screen contrast press the Services key select Telephone Options and then select Contrast adjustment You can also adjust the contrast using the Local Tools menu Nortel recommends that you use the control in the Telephone Options menu Note lf you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast for the Expansion Module Configuring Telephone Options To adjust the display screen contrast 1 To increase the display contrast level press one of the following three keys Up soft key Up navigation key oft the Right navigation key 2 To decrease the display contrast level press one of the following three keys Down soft key j the Down navigation key 4 Le Dd om the Left navigation key 3 Choose one of the following Select Cancel Press the Select soft key or the or Enter key to save the changes and return to
35. key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold ma 2 Dial the number to which you are aaa transferring the call aga Trans 3 Choose one of the following to start the ma recall timer Press the Transfer soft key Replace the handset before the ga extension answers If the transfer is complete the recall timer stops If the transferred call is not answered your IP Phone rings CI 1 Lift the handset to reconnect to the original caller While on an active call Trans 2 Choose one of the following Press the Transfer soft key and or repeat the transfer Ifthe transfer is picked up while you Goodbye are on the line press the Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant To contact the attendant while on a call AttRel 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Goodbye Using Call Park Use the Call Park feature to hold temporarily park a
36. lifting the handset press the line DN key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called phone numbers To store a Speed Call number SpcC tl 1 Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode Making a call SpcC til To make a Speed Call N At the prompt Enter a one two or three digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off Lift the handset Press the Speed Call Controller soft key Dial the Speed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone Making a call To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following SScUsr SScCtl Press the System Speed Call soft Press the System Speed Call Controller SScCtl soft key naa 3 Dial the Speed Call code to aes automatically dial the number Using Hotline Use the HotLine feature to automatically dial a specific
37. log your hotel phone calls To read meters MRK 1 Press the Message Registration key 2 Dial the room Directory Number DN MRK __ 3 Press the Message Registration key To change a meter MRK 1 Press the Message Registration key 2 Dial the room Directory Number DN 3 Dial the correct meter count 4 Press the key MRK Gana 5 Press the Message Registration key Using Hospitality features To reset a meter to zero MRK __ 1 Press the Message Registration key see 2 Dial the room Directory Number DN 3 Press the key MRK 4 Press the Message Registration key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the IP Phone in each room To enter cleaning status RMK __ 1 Press the Room Status key H 2 Dial the Directory Number DN for the aaa room Using Hospitality features aang 3 Dial one of the following cleaning status aaa codes aga 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped The interrupted dial tone sounds 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID RK 6 Press the Room Status key Displaying Room Status Use the Room Status feature to display the status of a room using t
38. menu Press the 5 nee on the dialpad to select File Manager from the Prefer menu of the IP Phone 1165E The screen shows the folders and the USB devices on the phone See Browse for and select the file on the phone that you want to send to the USB drive Press Send The Select Destination screen opens See Figure 24 Select Destination screen Preferences File Manager Images Press OK to select destination directory 4 Press OK to open the destination folder Or Press Cancel to return to the previous screen Press the Uy 1 navigation key to scroll through the list and highlight the ddelo on the USB drive where the files are to be copied To select the current location as the destination press the Done soft key Configuring Local Menu options To move up a directory level on the device press the Back soft key or highlight then press the Select soft key Send Results When the OK soft key is pressed the IP Phone attempts to process the selected file Figure 25 on page 111 shows a successful send operation Figure 25 Successful send operation Preferences File Manager Images Press OK to select destination directory Cancel Figure 26 on page 112 shows an unsuccessful send operation Figure 26 Failed send operation Preferences File Manager OTHER File send failed Can t allocate memory Sending an image file from a USB drive to the phone
39. on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number or to charge a call to an account number during an established call To record a caller number for accounting purposes More 1 Press the More soft key after answering the incoming call 2 Press the CParty soft key CParty Note The caller is placed on hold 3 Dial a charge account number or the caller number FEE Note For information on using the Charge soft key see Charging a call or charging a forced call on page 165 CParty 4 Press the CParty soft key to return to the call Displaying incoming calls Use the Display feature to display a second incoming caller number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Display 1 Press the Display key While on an active call 2493 iB 2 Press the flashing line DN key The call waiting information appears If you are using another feature key you can use the Display key to access information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system This feature is not enabled on all IP Phone 1165Es Contact your system administrator to configure this feature on your IP Phone To use Call Trace while on a call C
40. page 27 e Entering text using the USB keyboard on page 28 The use of any of these methods for text entry or editing depends on the application Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels adding personal USB keyboard for numeric directory entries or dialing entries anly Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the IP Phone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List Use the dialpad in conjunction with the soft keys For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys however punctuation is associated with these keys Entering and editing text Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in IP Phone applications for example when dialing you can use the keyboard to enter digits 0 to 9 as well as and Other characters are ignored When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 f8 f9
41. provide feature functionality e support for the IP Phone 1100 Series Expansion Module to add keys For information about using the Expansion Module see the Expansion Module for IP Phone 1100 Series User Guide NN43130 101 About the Nortel IP Phone 1165E Telephone controls Figure 1 on page 14 shows the IP Phone 1165E Figure 1 IP Phone 1165E Self labeled line programmable feature keys Feature Status Lamp Message waiting Indicator High resolution graphical display screen Speaker Context sensitive a soft keys Navigation and Enter keys Copy Key cf Message Inbox key Services Key ue Shift Outbox key Quit Stop key oe Directory key Goodbye key Expand key Volume Control Mute key AGILE z Headset key Hold key Handsfree key Dialpad If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you This section describes the controls on your IP Phone 1165E Context Sensitive Soft keys are located below the display area The LCD label above each key changes based on the active feature These keys are referred to as Soft keys throughout this document About the Nortel IP Phone 1165E gt Fig More G a 233 IB amos G D Volume le Volume When a triangle appears before a soft key label the feature is active Press the More key to access th
42. radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this IP Phone e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed 205 Regulatory and safety information and operated with a minimum distance of 20cm between the radiator and your body excluding the handset This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding TORMS TRILBAMSRRRSRSMSRMS VCCI DAPIINILITA BREAKIN CS TORBE RHMIRCERTSCLEAMELTOS
43. soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Date time display The current date and time when the IP Phone is in an idle state Terms you should know Directory Number DN A number consisting of one to seven digits for an IP Phone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Phone
44. the changes Note You can select the colors of the soft key labels and text for a user provided background by selecting them from the themes and they will be applied even though the theme is not selected Using the Background Theme To use the background theme press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Use Theme Background setting using the navigation keys or USB mouse By default the check box is selected 2 Use the Enter key or the USB mouse to clear or select the check box If you clear the check box the IP Phone uses the image you have selected or downloaded as the background of the IP Phone display If you select the check box the IP Phone uses the color theme background you have selected as the phone display background 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Using Font Smoothing To use the font smoothing press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options 1 Select the Use Font Smoothing setting using the Up or Down navigation keys or USB mouse Use the Enter key or USB mouse to toggle the check box Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the
45. to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca a 1 Lift the handset Hit 2 Dial the Automatic Wake Up Request FFC aaa Hit 3 Dial the Automatic Wake Up time in a nan 24 hour time format hhmm A tone sounds to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to set it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Using Hospitality features To cancel an Automatic Wake Up call Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to set it to 9 45 p m enter 2145 Press the Goodbye key Using Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset meters that
46. to keep existing configurations Configuring Local Menu options Configuring Local Menu options Note Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Your IP Phone 1165E has both local and server based options Press the Services key twice or right click the mouse on the idle screen to access the Local Tools menu which is organized into the following submenus and can be scrolled through using the left or right navigation keys or the USB mouse e Preferences submenu on page 76 e Diagnostics on page 114 e Configuration on page 119 e Locks on page 120 If a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example in the Local Tools Preference menu you can choose the Bluetooth Setup item by pressing 4 The function of some keys on the IP Phone varies depending on the situation The key functions in the menus are described in Table 5 Table 5 Navigation key functions in the main menu Key Function Left arrow Navigates to the menu on the left Right arrow Navigates to the menu on the right Up ar
47. your headset appears in the Paired box proceed to Step 10 If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll in the Paired list and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options anggan 10 Exit 11 Dual Pairing Headsets Choose one of the following If only one headset is paired proceed to Step 11 If more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Enter soft key The message Set active device name appears This means the headset named is now the active headset and is used when you press the headset key Press the Exit soft key to exit to the main display Changes are saved automatically Take special care when using a dual pairing type of Bluetooth wireless technology headset which can be paired to its base as well a
48. 2 Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 150 e Using Internal Call Forward on page 151 e Using Remote Call Forward on page 152 e Securing your IP Phone on page 154 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the IP Phone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number Forward 1 Choose one of the following Press the Forward soft key or Lift the handset and enter the Call C a Forward All Calls Activate FFC na 2 Dial the DN where you want to forward aan your calls Forward 3 Press the Forward soft key While away from your desk To deactivate Call Forward Forward Choose one of the following e Press the Forward soft key or e Lift the handset and enter the Call aaa Forward All Calls Deactivate FFC gf aaa To reinstate Call Forward to the same number Forward Forward Press the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your IP Phone system still ring at your IP Phone Current incoming calls cannot
49. 4 a Central Office Exchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexSHF __ Autodial Press the Centrex Switchhook Line Flash key and wait for an interrupted dial tone Press the AutoDial key to call the number desired Additional call features 3 Press the Goodbye key to end the call Goodbye Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two IP Phones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the IP Phone linked to your IP Phone Buzz Press the Buzz key The IP Phone linked to your IP Phone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system 162 Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk To connect to Call Page C a 1 Lift the handset Hit 2 Dial the Page Trunk Access Code to oes complete the connection to the page system 3 Make your announcement Additional call features 4 Press the Goodbye key Goodbye Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established
50. 6 Dial the number to which you are aaa forwarding calls If calls are forwarded to mma an invalid number a fast busy signal sounds 7 Press the key To deactivate Remote Call Forward C a 1 Lift the handset aa 2 If you are calling from an IP Phone outside the system dial the direct system access number and wait for the dial tone While away from your desk on 3 Dial the Remote Call Forward sag Deactivate FFC aaa 4 Dial your Station Control Password eae 5 After you hear the dial tone dial your aaa DN 6 Press the key Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password refer to Security features on page 23 To lock your IP Phone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Activate FFC aaa 3 Dial your Station Control Password While away from your desk Goodbye or To unlock your IP Phone Goodbye or Choose one of the following If dialing locally press the Goodbye key Ifdialing the FCC remotely dial your DN Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FCC remotely dial your DN
51. 64 Using Centrex Exchange Line Switchhook Flash 165 Charging a call or charging a forced call 165 Using Enhanced Override 0000e eens 168 Using Forced Camp on feature 169 Overiding a busy SIONEl ccc paka AGAR ARAAKRAA NS AA 170 Using Privacy Release 27 cdcc saa dex edds caus evades es 171 Using Radio Pag cna aa DL a PRA O ninni iek 172 Using Voice Call eee pig gab EREA TEEF 174 Using the Personal Directory 00020 00 175 Using the Callers List 7 4 paaa Gta ver ea es PAA eee Rae 178 Using the Redial List 0 0 0 0 0 00 c ccc een eee 180 Using Virtual Office ena ees er ones vere 182 Logging in to Virtual Office aa 183 Using Virtual Office on your Remote IP Phone 185 Using Virtual Office on your Office IP Phone 187 Logging out of Virtual Office 189 Automatic log out from Virtual Office 189 Emergency calls on your Remote IP Phone 189 Troubleshooting Virtual Office 00 190 Using Media Gateway 1000B 0 005 192 Using Test Local Mode 0 193 Using Resume Normal Mode 24 193 Troubleshooting MG 1000B 2 194 Configuring Automatic Wake Up 00005 195 Activating Message Registration TATE TY TESTE 197 Using Maid Identification eee eee 198 Displaying Roo
52. 88 41963 amp User 41963 Trans Conf Forward More Figure 36 on page 187 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1165E Office phone In this case the information display is arranged in a different fashion but all the information is visible at one time Additional phone features Figure 36 Logged in to an IP Phone 1165E using an IP Softphone 2050 3 es ge F 2ABC DEF p j 4em faat gun LO f grons gruv gwm d o J l Regardless of what model of IP Phone you use as a Remote phone a User information line appears which lists the number of your Office IP Phone Using Virtual Office on your Office IP Phone Figure 37 on page 188 shows the IP Phone 1165E display when the phone is logged out due to remote access Additional phone features Figure 37 Office phone displays the message Logged Out NORTEL H Virtual Home When activated for Virtual Office by a remote IP Phone your Office IP Phone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a IP Phone being used for Virtual Office Choose one of the following Tocomplet
53. IP Phone requires a software upgrade in order to proceed Click No to proceed to a software upgrade Follow the next steps Virtual Private Network to perform a software upgrade on your IP Phone The Prepare Phone for Configuration window appears as shown in Figure 12 on page 42 Figure 12 Prepare Phone for Configuration a Nortel Phone VPN Configuration Wizard E3 Steps Prepare Phone for Configuration 1 Welcome amp language selection The phone requires a firmware upgrade to proceed Press the Services key on the phone twice in quick succession 3 Locate data files SF 4 Prepare phone for configuration Select the Network Configuration menu Scroll amp locate item Provision TFTP IP 2 Equipment Setup 5 Autodiscover phone 6 Configure phone Have you located the item Provision TFTP IP 7 Confirmation amp finish c Double press the Services key on the IP Phone quickly Select the Network Configuration menu item Move the cursor to locate Provision or TFTP IP in the Network Configuration menu and then write down the existing address of the provisioning server so you can refer to it after you complete this procedure Note f a password prompt dialog box appears press Cancel Wait until your IP Phone display completes the Starting DHCP screen then perform Step c again For information about entering and editing text in the Local menu see
54. MF tone for each key 2 Choose one of the following Select Cancel Press the Select soft key or Enter key to save the tone selection and Or return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Viewing IP Phone information The Set Info option displays the following IP Phone specific information e General Info Set IP Info e Ethernet Info Server Info e Location Info e Encryption Info To view IP Phone information press the Services key select Telephone Options and then select Set Info Configuring Telephone Options To view IP Phone information 1 Press the Up Down navigation keys to te o scroll through the list to view IP Phone z information Select 2 Press the Select soft key or Enter key a to view the highlighted information Enter 3 3 Press the Up Down navigation keys to 4 scroll through the information Cancel 4 Press the Cancel soft key to return to the previous menu Diagnostics The Diagnostics option displays the following IP Phone specific information e Diag Tools e EtherStats e IP Stats e RUDP Stats QOS Stats This menu is for administrator use only Configuring Telephone Options Configuring Call Log Options The Call Log Options screen displays the following items e Incoming Calls e Preferred Name Match e Area Code Setup Under Incoming Calls the following can be selected e Log Mode
55. Making a change in the Headset menu page takes effect immediately Configuring Local Menu options Note Press the Apply button to make the changes permanent Press Exit to discard any changes 1 Select USB from the Active Headset Device list 2 Select the Enable HID Commands check box to provide full HID for supported headsets Note The following two steps applies only if the Nortel Headset Adapter is connected You can select the Headset Type only for the Nortel USB Headset Adapters If the Nortel USB Headset Adapter is not detected the Headset Type selection is disabled and cannot be modified 3 Select the Headset type from the following list of headsets e DuraPlus B GN Netcom DuraPlus Binaural Headset e DuraPlus M GN Netcom DuraPlus Monaural Headset e GN2020 GN Netcom GN2020 NC Monaural Headset e GN2100 GN Netcom GN2100 Monaural Headset e GN2115 GN Netcom GN2115 ST Binaural Headset e GN2117 GN Netcom GN2117 ST Monaural Headset e GN2125 GN Netcom GN2125 NC Binaural Headset e GN2220 GN Netcom GN2220 NC Monaural Headset e GN2225 GN Netcom GN2225 NC Binaural Headset You can select and configure a headset type regardless of whether the headset is plugged in or not to the Nortel USB Headset Adapter 4 Select the Back Light check box to control the backlight on the Nortel USB Headset Adapters This check box is selected by default 5 Press Apply to save the changes and return to the previous menu or pr
56. N on your IP Phone Depending on the version of software installed on your IP Phone you may need to upgrade the software on the IP Phone prior to configuring the VPN feature Use the following procedure to install and configure VPN on your IP Phone Note Depending on the version of software installed on your IP Phone you may need to upgrade the software on the IP Phone prior to configuring the VPN feature To install and configure VPN 1 Follow the instructions provided by your system administrator to obtain the required files 2 Power down the IP Phone 3 Run the Nortel Phone VPN Configuration Wizard jar file on your PC The Welcome amp language selection window of the Wizard appears as shown in Figure 7 on page 36 Virtual Private Network Figure 7 Welcome amp language selection window A Welcome amp language selection Welcome to the Nortel Phone VPN Configuration Wizard This wizard will help you connect and set up your phone Please confirm your language preference gt Phone VPN Configuration Wizard English v NORTEL 4 Select your language preference The following languages are supported e Arabic e Chinese simplified e Chinese traditional e Czech e Danish e Dutch e English e Finnish e French e German e Greek e Hebrew e Hungarian Virtual Private Network Italian Japanese Katakana Japanese Kanji Korean Latvian Norwegian
57. NORTEL Nortel Communication Server 1000 IP Phone 1165E User Guide 010000000c 00000000011 HHH amp sue 00001010101000 10101 Revision history Revision history July 2010 Standard 02 02 This document is up issued to reflect changes in technical content for Call Log Options and to add Record on Demand content June 2010 Standard 02 01 This document is up issued to support Communication Server 1000 Release 7 0 April 2010 Standard 01 02 This document is up issued to support Communication Server 1000 Release 5 5 and Communication Server 1000 6 0 with UNIStim 4 1 October 2009 Standard 01 01 This document is issued to support the IP Phone 1165E for Communication Server 1000 Release 5 5 and 6 0 Revision history Contents Bao 1C oes aon KANG KG Read hohe a Kee eee AY 12 Telephone CONMIGO oasis bower WON Gs Ge wine deg NN dale aad 14 Telephone display TEO eae EERTE ETT 20 USE SUPPO maa i eeewgdede diaeta LAKES Degen dean Kee 22 License Notificati n aa mk Geen oe RA NAN es 23 Call features and Flexible Feature Codes 23 Security features RETTE TANTE TET TIT rag iw 28 Bn ry pied Calling dics cris ceadseredes ess de55058s 23 Station Control Password SCPW 24 Entering text using the IP Phone dialpad TETE ee E Entering text using the USB keyboard 28 Editing text using the soft keys
58. Polish Portuguese Russian Spanish Swedish Turkish Click Next The Equipment Setup and VPN window appears as shown in Figure 8 on page 38 Virtual Private Network Figure 8 Equipment Setup and VPN window Nortel Phone VPN Configuration Wizard Steps Equipment Setup and VPN s Verify that your modem phone and computer are 1 Welcome amp language selection Won 1 2 Equipment Setup and VPN 3 Locate data files l Kam ae 4 Prepare phone for configuration 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish If you haOKve a VPN connection it must be disconnected before proceeding with the wizard 4 Back Next gt 6 Verify that the modem IP Phone and PC are connected properly 7 Disconnect any VPN connection currently running on your PC Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly Note Connect the IP Phone LAN Ethernet port marked with the z symbol on the back of the IP Phone to your network equipment only Connect only one PC if applicable to the PC Ethernet port marked with the amp symbol on the back of the IP Phone Note Optional Click More to read a description of VPN 8 Click Next The Locate Data Files window appears as shown in Figure 9 on page 39 Virtual Private Network Figure 9 Locate Data Files Locate Data Files i The wizard has attempted to loc
59. Ringback ring tone 219 Room Status 199 S Screensave 80 Secure your telephone 154 Security features 23 Self labeled line programmable feature keys 15 Services key 19 219 Shared Directory Numbers 220 Shift Outbox key 18 Speaker key 16 Special dial tone 220 Special Prefix code SPRE 220 Speed Call 133 Station Control Password SCPW 24 220 Status Messages 220 Switchhook 220 System or Switch 220 T Telephone controls 14 Telephone display 20 Telephone Options 51 52 Test Local Mode 193 Theme 82 Timed Reminder Recall 140 Transfer a call 139 Types of icons 84 U USB headsets 90 USB keyboard function keys 28 User Interface 221 V Virtual Office 182 Virtual Office login 183 Virtual Office logout 189 Virtual Office on your Remote telephone 185 Voice Call 174 Volume adjustment 53 Volume control bar 15 Nortel Communication Server 1000 IP Phone 1165E User Guide Copyright 2010 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks The Bluetooth w
60. T OH CO RMBOSYAPTL EVA YSPC EELT NDA SRAI SYET RRNA HED TEL UR UROEL TRE Table 16 lists EMC compliance for various jurisdictions Table 16 EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 Japan VCCI Regulations for voluntary control measures Regulatory and safety information Table 17 lists Safety compliance for various jurisdictions Table 17 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other
61. Your IP Phone 1165E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone Configuring Local Menu options To check USB device information press the Services key twice to open the Local Tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and press the 5 key on the dialpad to select 5 USB Devices To check USB device information The screen displays information about connected devices Cancel 1 Press the Cancel soft key to cancel to the main display If the USB port has been disabled no devices are enumerated and the screen displays only that the USB port is disabled even if USB devices are connected Figure 28 on page 117 shows the IP Phone display when the USB port is disabled Configuring Local Menu options Figure 28 USB Devices Port Disabled Diagnostics USE Devices ort Lesabled If the USB port is enabled then you can attach any USB 1 1 or 2 0 compliant devices to the IP Phone and the display shows what USB devices are attached to the IP Phone even if the device is not supported by the IP Phone 1165E or if the device type is locked Locked devices do not function on the IP Phone even if they are enumerated Your administrator selects what USB devices can be used on the IP Phone If certain USB devices are locked that is they cannot be used then the screen displays that information See Figure 29 on page 118 for info
62. a public or remote network For example you can use your home public Internet connection to connect to your organization s private network This chapter describes the procedure to upgrade the software of your IP Phone if required and configure the VPN on your IP Phone An installation wizard helps you perform the necessary steps Note The Nortel Phone VPN Configuration Wizard uses the default language of the operating system of your PC If the language is not supported by the wizard the default wizard language is English Your system administrator provides you with all the necessary files you require to configure your IP Phone for VPN and helps you to resolve any errors that occur during configuration Before you begin Before you upgrade the IP Phone software and configure VPN on your IP Phone complete the following checklist e Ensure that your PC is using one of the following operating systems Windows XP Windows Vista Macintosh OS e Ensure that you received a copy of the provisioning files from your network administrator The following files should be included Nortel Phone VPN Configuration Wizard jar provisioning files for example system prv Virtual Private Network bin files for example 0625C7C bin Java Virtual Machine JVM version 1 2 or later must be installed on your PC To check click Start gt Settings gt Control Panel gt Java to see if JVM is installed on your mach
63. actions that take time to complete 6 Background The IP Phone 1165E allows the display of user selected background images This Preferences menu item enables you to browse the currently stored images and select the desired image Press the Services key twice to open the Local Tools menu Press the 6 key on the dialpad to select 6 Background Figure 27 on page 114 displays the Background Image screen Configuring Local Menu options To select an image for the background Figure 27 Background Image screen Preferences gt Backgrounds 01 Nicholas 102 aMegany 03 Steven 04 Grace A THEY Leaves KU 06 screens aygo i 0 7 screens averii 08 screens avere o ed MA AA KG NA aq Select E 1 From the Background menu press the Up Down navigations key to scroll the list and highlight the image that you want to appear As you navigate the list each file image appears in the background as a preview of how it would look as the background image 2 Press the Select soft key For more information See Using the Background Theme on page 82 Diagnostics To access the Diagnostics submenu press the Services key twice and then select the Diagnostics submenu The Diagnostics submenu offers the following choices e 1 IP Set Information on page 115 2 Network Diagnostic Tools on page 115 e 3 Ethernet Statistics on page 115 e 4 IP Network Statis
64. ad of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Conf 3 Press the Conference soft key a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye Talking with more than one person 2493 JB 2 Press the line DN key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfDsp 1 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display retur
65. all features muang 3 Dial your own DN to connect to the aaa paging caller If the caller has pao disconnected a steady high pitched number unavailable tone sounds Using Voice Call Use the Voice Call feature to make an announcement through someone else s IP Phone speaker To make a voice call C 2 1 Lift the handset VceCall 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye To respond to a voice call C a Your IP Phone rings once and the caller s voice transmits through your speaker Lift the handset Additional phone features Additional phone features The following features are described in this section Using the Personal Directory on page 175 Using the Callers List on page 178 Using the Redial List on page 180 Using Virtual Office on page 182 Using Media Gateway 1000B on page 192 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain last name up to 24 characters first name up to 24 characters phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory To add an entry Add Press the Add soft key If the message Directory is full appears delete one or more entries to add a new entry Use the dialpad to enter the name Additi
66. allTrace __ Press the Call Trace key To use Call Trace without a Call Trace key 1 Choose one of the following Trans Conf Press the Transfer soft key Press the Conference soft key Hi 2 Dial the SPRE code followed by 83 or sas dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 146 e Using Call Pickup on page 146 e Using Call Waiting on page 148 Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback AutoAns ___ Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns Press the Automatic Answerback key again Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group To answer a call in your own call pickup group C a 1 Lift the handset Incoming calls Pickup 2 Choose one of the following Press the Pickup key Or nag Enter the Pickup Ringing Number aan FFC To answer an incoming call in another call pickup group C a 1 Lift the handset GrpPkp L 2 Choose one of the following Press the Group Pickup soft key E
67. andard Nortel Icons Part 4 of 5 IP Phones Freeformicon 1120E 1140E 1150E IP Phone oo 3 state graphical grayscale icons displays Email Fa Ka Wireless a AR Internet address B http Set to Set Message g a tj Secured Trash can Inbox ets KN Outbox sta f Configuring Local Menu options Table 9 Standard Nortel Icons Part 5 of 5 IP Phones Freeformicon 1120E 1140E 1150E IP Phone 1165E state graphical grayscale icons displays Video H Other Misc 2 Language The Language setting in the Preferences menu configures the language used on the IP Phone display e The language can also be configured under the Telephone options menu See Configuring Telephone Options on page 51 To set the language using the Preferences menu press the Services key twice to open the Local Tools menu and press the 2 key on the dialpad to select 2 Language To select the language using the Language dialog 1 Press the Up Down navigation keys to te gt scroll and highlight the desired language for example German Deutsche 2 Choose one of the following OK Cancel Press the OK soft key to save the desired language and return to the or Lal Lawaan Preferences menu Press the Cancel soft key to keep existing configurations Configuring Local Menu options Exit 3 Press the Exit soft key to exit to the main
68. andset Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Dial the number of the party you want to page After dialing the ringback tone sounds The paged person can use any IP Phone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection Additional call features The called party is either busy on the IP Phone or away from their desk To page the called party you do not need to redial the number of the called party RadPag 1 Press the Radio Page soft key A special dial tone sounds ase 2 Dial the Radio Paging Access FFC sas The ringback tone sounds The paged person can use any IP Phone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by or silence press the Goodbye key or replace the handset Na e a To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Phone Ca a 1 Lift the handset hid 2 Dial the Radio Page Answer FFC The aaa paging tone sounds Additional c
69. aptor elements and functions Part 1 of 2 Key Function Answer key Press to answer an incoming call If there is no incoming call the IP 1165E handset selects a line and you hear a dial tone This is also referred to as Off hook Release Goodbye key This is also referred to as On hook Configuring Local Menu options Table 10 Nortel Mobile Headset Adaptor elements and functions Part 2 of 2 Function Key Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Volume key Use the Volume buttons to increase or decrease the volume of the headset Backlight The backlight illuminates when you connect your headset to the IP Phone 1165E 4 Bluetooth Your IP Phone 1165E is equipped with a radio system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box You must be familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box See the Navigation keys description The Bluetooth Setup menu entry is not available on all IP Phones If the Bluetooth Setup menu entry appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your IP Phone Before you can use a wireless headset with your IP Phone the feature must be enabled by the system administrator Contact your administrator to fin
70. atch You can configure your IP Phone 1165E to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and then select Call Log Options To configure Preferred Name Match 1 Press the Up Down navigation keys to 4 scroll and highlight Preferred Name Match 2 Press the Select soft key Configuring Telephone Options 3 Press the Up Down navigation keys to keJ scroll and highlight one of the following Preferred name match on Preferred name match off Select 4 Choose one of the following Press the Select soft key or Enter Enter key to save the configuration d Press the Cancel soft key to keep Cancel existing configurations Configure Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering is also performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and then select Call Log Options To configure default area codes maximum of three 1 Press the Up Down navigation keys to beJ scroll an
71. ate the data files that 1 Welcome amp language selection will be used to configure your phone 2 Equipment Setup Tf it has not succeeded use the Browse button to re ee whare they haye been stored 4 Prepare phone for configu C Documents and Settings beaton Desktop 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish 9 Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files 10 Click Next The Prepare Phone for Configuration window appears as shown in Figure 10 on page 40 Virtual Private Network Figure 10 Prepare Phone for Configuration Nortel Phone VPN Configuration Wizard X Steps Prepare Phone for Configuration In this step you will set the phone to Listening Mode Make sure that the phone is ON 2 Equipment Setup It should display Nortel Networks 3 Locate data files 1 Welcome amp language selection Locate and press the following keys in quick succession 5 Autodiscover phone 6 Configure phone Confirm the phone displays Quit Listening Mode 7 Confirmation amp finish 11 Power on your IP Phone Note Depending on the current software version on the IP Phone Listening Mode may not be detected If your IP Phone does not enter Listening Mode follow the steps below 12 After you hear the chimes tune and the
72. ce is a remote location in the network where IP Phones PSTN access and TDM IP Phones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B IP Phone can operate in Normal or Local Mode Normal Mode The IP Phone registers with the Main Office and receives IP Phone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 193 or wait for 10 minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and receives IP Phone services from the MG 1000B Features such as 192 Additional phone features Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the IP Phone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive IP Phone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller ica 1 Press the Services key Services 2 Press the Up Down navigation keys to keJ scroll and highlight Test Local Mode f 3 Press Enter the IP Phone resets and regis
73. changes Using Outlined Font To use the outlined font press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Use Outlined Font setting using the navigation keys or USB mouse Use the Enter key or USB mouse to toggle the check box Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Using the Expansion Module Bold Font Enabling this option bolds the font on the GEM display Not bolding it may make some text of language appear more clearly To use the Expansion Module bold font press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the GEM Bold Font setting using the navigation keys or USB mouse 2 Use the Enter key or USB mouse to toggle the check box 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Configuring Local Menu options Using the Simple Icons To change the type of icons press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Use Simple Icons setting using the navigation keys or USB mouse 2 Use the Enter key or USB mouse to toggle the check box Enable check box to enable display of traditional icons on
74. configurations must be reentered Configuring the name display format You can configure your IP Phone 1165E to display the name of the incoming calling party in the following formats e last name first name e first name last name To configure name display format press the Services key select Telephone Options and then select Name Display Format Configuring Telephone Options To configure name display format 1 Press the Up Down navigation keys to scroll and highlight one of the following E last name first name first name last name Enter 2 Choose one of the following Press the Select soft key or Enter key to save the configuration Select Cancel Press the Cancel soft key to keep or existing configurations Configuring Live Dial Pad The Live Dial Pad option activates the Primary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset or pressing the handsfree key To configure Live Dialpad press the Services key select Telephone Options and then select Live Dial Pad To configure Live Dial pad 1 Press the Up Down navigation keys to 4 scroll and highlight one of the following Live Dial Pad Off Default Live Dial Pad On Configuring Telephone Options 2 Choose one of the following Enter Press the Select soft key or Enter key to save the configuration Select Cancel Press the Cancel soft key
75. cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the IP Phone in the wall mount position If you wall mounted your IP Phone put it in the wall mount position by holding the Tilt Lever and pressing the IP Phone towards the base until the IP Phone is parallel with the base Release the Tilt Lever and continue to push the IP Phone towards the base until you hear an audible click Ensure the IP Phone is securely locked in position Appendix Connecting the components Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Catbe cable normally has four pairs of copper wire Category 6 Cat6 Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Context sensitive
76. d highlight Area Code Setup Select 2 Press the Select soft key Configuring Telephone Options 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 i 4 Press the Select soft key Select Hi 5 Use the dialpad to enter the area code at aaa the prompt aga Select 6 Choose one of the following Press Enter or the Select soft key to Enter save the configuration Press the Cancel soft key to keep Cancel the existing configurations Note Refer to Table 3 on page 30 for an explanation of other available soft keys To edit area code display 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup E Configuring Telephone Options Select Select Cancel Choosing a ring type 2 Press the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Press the Select soft key Use the dialpad to edit the number Choose one of the following Press the Select soft key or Enter key to save the configuration Press the Cancel soft key to keep existing configurations Note Refer to Table 3 on page 30 for the explanation of other available soft keys The Ring type option configures the IP Phone ring tone To choose a ring type press the Services key select Telephone Options
77. d out if Bluetooth wireless technology functionality is available for your use Note Nortel recommends that you not pair more than one headset of the same model as they have identical names in the Paired list Figure 21 Bluetooth Setup screen Preferences Bluetooth Setup Enable Bluetooth X9 X Active To pair a wireless headset with your IP Phone r 1 Double press the Headset key to open the Bluetooth Setup dialog box Headset The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key Bluetooth wireless technology feature is not enabled on your phone Contact your administrator f 2 Press the Enter key to activate Bluetooth wireless technology A check mark is displayed on the E Bluetooth item to indicate that the Bluetooth wireless technology is activated The message Bluetooth Enabled appears at the bottom of the display Configuring Local Menu options 3 Put your Bluetooth wireless technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headset or contact the vendor Configuring Local Menu options gr 4 Search devices ila a Ensure that your headset is in Pairing or Search Mode b Press the Right navigation key twice and highlight the Search Ng button displayed next to the Sea
78. de iv secd cee ginioens 133 Using System Speed Call 020000 e eee 134 Using HOILINO csa naani mad KAY beacon TETE TEE TEET 135 Using intercom Calling csere srrririerscssrirerisrs 135 Piacinga calon hold aaa pag 4 4QAP EERE REID dase oes 138 HE AU le hc Hig AA gs al 139 Using Timed Reminder Recall 140 Using Attendant Recall 0 00 e eee ee 141 sing Cal PaK 2a BK ec ener baiacOeeesodhaetaaoigks 141 Recording a Calling Party Number 144 Displaying incoming calls PRA 144 Tracing a malicious call 4mm makaaasa hha Waka ames 145 Using Automatic Answerback a 146 Using Cal PIO 3 pagana na ABAKA Aha a AA atid dol 146 Using Call Waiting papang Sie sion pagod TITTET 148 Using Call Foe 22 26 ces PAKA edeeeieeeenkees de 150 Using Internal Call Forward 0 0000 eee eae 151 Using Remote Call Forward 0 a 152 Securing your IP Phone or ean a er Kiara nG 154 Using the Call Join feature 225 220cccccneeceedamwenes 156 Setting up a conference call 0 000000005 156 Using Conferee Selectable Display 158 Using Group Call aoa i AP 159 Using Make Set Busy fe aa TETA TTET TE rer 161 Call DONG APA AA AA 161 Using AutoDial Transfer is rrisissisissisirsisiss 163 Using the Buzz signal namamaga a BURA ANAN NAA BA AAP KNA KAN 164 Using Call Page Connect to make an announcement 1
79. dule bold font 83 External server applications 202 F Feature display 218 Fixed key 218 Flexible Feature Code FFC 218 Flexible Feature Codes 23 Flexible Feature Codes FFCs 204 Font smoothing 82 G Goodbye key 17 218 Group Call 159 H Handsfree dialing 124 Headset key 17 Headsets 89 Hold key 17 Hospitality features 195 l Indicator status 218 Information display 218 Intercom call 135 Internal Call Forward 151 Interrupted dial tone 218 L Language 88 Language display 55 Last Number Redial 133 Line DN key 15 Local Diagnostics 115 Local Dialpad Tone 57 Local Menu options 74 Local Mode 192 M Maid Identification 198 Make Set Busy 161 Malicious Call Trace 145 Media Gateway 1000B 192 Meet me page 172 Message Inbox key 18 Message key 219 Message Registration 197 Message waiting indicator 18 221 More key 15 Mute key 16 N Navigation keys 16 219 Network Configuration 119 Normal Mode 192 Nortel Mobile Headset Adapter 92 O Off hook 219 Off hook dialing 122 Onhook Default Path 68 On hook dialing 123 Outline Font 83 Override a busy signal 170 P Paging tone 219 Personal Directory 127 Place a call on hold 138 Predial feature 129 Privacy Release 171 Q Quit Stop key 18 R Radio Page 172 Record a Calling Party Number 144 Redial List 127 129 Regulatory and safety information 205 Remote Call Forward 152 Resume Normal Mode 193 Ring Again 131 Ring type 69
80. e next layer of soft keys The keys on either side of the LCD display area are Self labeled Line Programmable feature keys with labels on the LCD These keys also function as line DN keys These keys are referred to as Line feature keys throughout the remainder of this guide A steady LCD icon beside a line DN key indicates that the line is active A flashing LCD icon indicates the line is on hold or the feature is being programmed A steady LCD icon beside a feature key indicates that the feature is active A flashing LCD icon indicates that the feature is being programmed Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume About the Nortel IP Phone 1165E Mute Handsfree dle bd Navigation Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Note f you Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call fro
81. either Full lock or Partial lock is active AutoProvision USB Locks This check box decides whether the USB locks are manually controlled or set by zero touch provisioning feature Enable USB Port This check box allows you to enable or disable the USB port Lock USB Mouse This check box allows you to lock or unlock the USB mouse support Lock USB Keyboard This check box allows you to lock or unlock the USB keyboard support Lock USB Headset This check box allows you to enable or disable the USB headset support Lock USB Flash Drive This check box allows you to lock or unlock the USB flash drive support Making a call Making a call This section describes features associated with making a call You can make a call from your IP Phone 1165E using any of the following Using Off hook dialing on page 122 Using On hook dialing on page 123 Using handsfree dialing on page 124 Using the Directory applications on page 126 Using Predial on page 129 Using AutoDial on page 130 Using Ring Again on page 131 Using Last Number Redial on page 133 Using Speed Call on page 133 Using System Speed Call on page 134 Using HotLine on page 135 Using intercom calling on page 135 Using Off hook dialing Use these steps to make a call by lifting the handset before dialing C a 1 Lift the handset 2 Dial the number Making a call ec a or G
82. eletion is canceled in 15 seconds Note You cannot delete the folder 3 When a folder on the USB drive is selected you are prompted to delete the folder and the contents of the folder If you do not respond to the deletion prompt deletion is canceled in 15 seconds Configuring Local Menu options Table 11 Soft key description for attached USB drive Send a Appears only when a file is selected 1 When a file on the USB drive is selected you can press Send to copy this file to the IP Phone 1165E The destination folder is automatically selected based on the type of file For example JPG files are sent to the Images folder on the IP Phone 1165E 2 When a file on the IP Phone 1165E is selected and no USB drive is attached an error displays on the screen Note Copying files from one location on the phone to another location on the IP Phone 1165E is not supported 3 When a file on the IP Phone 1165E is selected while a USB drive is connected you can navigate to the USB folder where you want to copy the file Back Cancel Navigates to the previous directory level Cancels the operation and returns to the prior dialog Sending a file from the phone to the USB drive Use the following procedure to send a file from the phone to the USB drive To send a file from the phone to the USB drive 1 Press the Services key twice to open the Local Tools
83. ely disconnect your Office IP Phone from the Remote IP Phone Home __ a Press the Home key H b Enter your User ID and password aaa this logs the Office IP Phone back on to your office network or Vrtual Press the Virtual soft key to log in to another IP Phone and your IP Phone becomes a Remote IP Phone Logging out of Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remove Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If not key is pressed the IP Phone logs out of Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones are have no assigned DN However these IP Phones can 189 Additional phone features still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the pho
84. ess Exit to discard any changes and return to the previous menu Limitations and advisories e USB headsets consume power from the USB port in order to operate The USB port on the IP Phone imposes a limit of only 100mA if PoE Power over Ethernet powered and 500 mA if local AC powered The Configuring Local Menu options limit of 100mA is sufficient to power the Nortel USB Headset Adapters USB Audio support does not include stereo audio For the Nortel USB Adapters it is a requirement that the firmware of this device be V2 0 32 or later For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1 00 32 or later The Algo 4900 USB ATA is classified as a high power device It can be powered directly by an 1165E IP Phone only if the phone is powered by the AC Adapter If the IP Phone is powered by PoE then the Algo 4900 USB ATA must be connected through a powered USB hub Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls on the IP Phone 1165E To access the Nortel Mobile Headset Adapter MHA properties Headset type and Backlight options press the Services key twice to open Local Tools and press the 3 key on the dialpad to select 3 Headsets Note The Headset type and Backlight options can be modified only when the MHA is attached Table 10 describes the features of the Nortel Mobile Headset Adapter Table 10 Nortel Mobile Headset Ad
85. even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset indicating the connection was lost When you do not want to use your Bluetooth wireless technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two It is not necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again either when the IP Phone is idle or during an active call To switch between a wired headset and a wireless headset 1 Double press the Headset key to open the Bluetooth Setup dialog Headset Configuring Local Menu options 2 Press the Left Right navigation key to te o select the Use BT Headset item 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on V by default To unpair a wireless headset Dad 1 Double press the Headset key to open the Bluetooth Setup dialog box Headset 2 Press the Right navigation key to select te o the Paired item Configuring Local Menu options 3 Choose one of the following If the name of your headset appears in the Paired box proceed to Step 5 e f more than one device is paired and your headset is not already displayed in the Paired bo
86. find the desired name If the search is successful the first match appears on the screen 3 Choose one of the following Dial Press the Dial soft key to dial the resulting number fthere is no match to the search c query start a new search or change ance the information in the initial search Press the Cancel soft key to exit without dialing To scroll to a specific number 1 Press the Up Down navigation keys to 4 Ce gt scroll and highlight a name in the z Corporate Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use the Personal Directory press the Directory key and select Personal Directory For more information on how to configure and use the Personal Directory refer to Using the Personal Directory on page 175 Making a call To make a call using the Personal Directory 1 Press the Up Down navigation keys to kej scroll and highlight a name in the 7 Personal Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Callers List The Calle
87. ght navigation keys to adjust the setting 3 Choose one of the following Press the Apply soft key to save changes Press the Cancel soft key to dismiss the changes Configuring Local Menu options Setting the Backlight Timeout Value To set the backlight timeout value press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Press the Up Down navigation keys to choose Backlight 2 Click the left right arrow of the indication bar or use the navigation keys to select the timeout value The values are as follows 5sec 1min 5min 10min 15min 30min ihr 2hr Always on 3 Choose one of the following Select the Apply soft key or the Enter key to save changes Select the Cancel soft key to dismiss the changes Using the Digital Picture Slideshow The new IP Phone 1165E has a digital picture slideshow feature You can copy or transfer images into the phone and view a slideshow of them as a screensaver For more information refer Accessing the files on the IP Phone 1165E on page 105 To use the digital picture slideshow feature press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options 1 Select the Slideshow settings using the Up Down navigation keys or the USB mouse 2 Click the Left Right arrow
88. h the text 3 Select the appropriate editing soft key for the operation you want to perform Entering and editing text 4 Ifthe character you want is not visible press the More soft key to access the next layer of soft keys 5 To add non alphanumeric symbols press the Symbol soft key and perform one of the following a Press the Left Right navigation keys to move to a specific symbol and press the Choose soft key to select a symbol b Press the Next soft key to exit without editing the text When you are editing text using the soft keys various commands are available on the softkeys to help you as described in Table 3 on page 30 Table 3 Editing text using soft keys Soft key Description Cancel Cancel an action Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Varies depending on the state of your IP Phone More Access additional soft keys Virtual Private Network Virtual Private Network A Virtual Private Network VPN is a network that uses a public network infrastructure such as the Internet to provide you with secure access to the private network of your organization The IP Phone VPN feature allows you to connect to your organization s private network from
89. he Display Module To display the status of a room RK 1 Press the Room Status key Using Hospitality features RMK ED 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Press the Room Status key Changing the status of a room RMK ED Press the Room Status key Using Hospitality features ma 2 Dial the Directory Number DN for the aaa room The DN appears followed by a pan two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped H 3 Dial the status code for the room A nae three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status RK 4 Press the Room Status key Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of ap
90. hen thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol 3 on the back of the IP Phone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 9 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your IP Phone using the RJ 45 connector marked with the symbol 7 and thread the network cable through the channel marked with the symbol r If you are connecting your PC through the IP Phone you require a second CAT 5e or CAT6 cable Only one cable is included with the IP Phone 1165E package Install the Ethernet cable connecting the PC to the IP Phone optional Connect one end of the PC Ethernet cable to your IP Phone using the RJ 45 connector marked with the symbol amp and thread it through the channel marked with the symbol amp Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using a global power supply plug the global power supply into an AC outlet Appendix Connecting the components Figure 41
91. hlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode co HEE Configuring Local Menu options 7 Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and press the Enter key a Adialog box appears with the prompt Enter PIN b Use the phone dialpad to enter the PIN for the wireless headset and press the Enter key Check your headset documentation to find its PIN sometimes called a passkey Typically this value is 0000 Configuring Local Menu options Choose one of the following If the headset is successfully paired with your IP Phone proceed to Step 9 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your IP Phone an error message appears at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed out and exited search pairing mode put the headset in pairing mode as discussed in Step 3 and Step 7 Check that you are using the correct PIN and repeat Step 7 Configuring Local Menu options fi ag Choose one of the following If the name of
92. hone Options and then select On hook default path To enable OnHook Default Path 1 Press the Up Down navigation keys to 4 highlight one of the following bd Handsfree enable Headset enable Configuring Telephone Options Enter 2 Choose one of the following LJ Press the Select soft key or Enter key to save the default path and return to the Telephone Options menu Select Cancel Press the Cancel soft key to keep existing configurations Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels press the Services key select Telephone Options and then select Change FeatureKey label If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels 1 Select the Change FeatureKey label option 2 Press Enter or the Select softkey Configuring Telephone Options 2498 ED Select Enter
93. hone is not successfuly configured repeat the steps in this wizard 7 Confirmation amp finish or contact your network administrator 19 Verify that the IP Phone is successfully configured Note You may be prompted to enter a User ID and Password before the IP Phone registers with the system This information is provided by your system administrator Table 4 on page 49 provides character key mappings Table 4 Character key mappings Part 1 of 2 0 0 _ amp amp 1 abcABC2 defDEF3 ghiGHI4 jkIJKL5 ah oa A OJN Virtual Private Network Table 4 Character key mappings Part 2 of 2 6 mnoMNO6 7 paqarsPQRS7 8 RUVTUV8 9 WxyzWXYZ9 PE AO 1 lt gt b Look for the following information on the IP Phone display Date Time Type of call server Directory number Lift the IP Phone handset and listen for a dial tone If the IP Phone is not configured successfully ensure that the basic requirements are met repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator For more information about basic requirements see Before you begin on page 31 Configuring Telephone Options Configuring Telephone Options Your IP Phone 1165E Services menu lists the following submenus e The Telephone Options menu enables you or your system administrator to configure IP Phone prefere
94. ices lt 2 Press the Up Down keys to scroll and then highlight Password Admin B ko 3 Press Enter H 4 Use the dialpad to enter your password aaa at the prompt aga 5 Press the Up Down keys to scroll and 4 highlight New Password Press Enter g oO About the Nortel IP Phone 1165E maang 7 Use the dialpad to enter the new aaa password aga Select 8 Press the Select soft key to accept the new password If you are locked out of your IP Phone 1165E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off 1 Press the Directory key Directory 2 Press the Up Down navigation keys to te gt scroll and highlight Change Protection z Mode san 3 Use the dialpad to enter your password sas if Password Protection is enabled Enter 4 Press the Enter key About the Nortel IP Phone 1165E bd Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following soft keys Yes to accept the selection Noto return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1165E using the following methods Entering text using the IP Phone dialpad on
95. igure phone window appears as shown in Figure 17 on page 48 click Configure phone to initiate the provisioning session that configures the VPN feature on the IP Phone Virtual Private Network Figure 17 Configure Phone Window Z2 Nortel Phone VPN Configuration Wizard Steps Configure phone Click the Configure Phone button to start configuring 1 Welci Bl selection ome amp language cepa 2 Equipment Setup 3 Locate data files 4 Prepare phone for configuration phe bene ae haan phia WOMAN NAN ANAN ANNA AA NAAANANAN 100 6 Configure phone 7 Confirmation amp finish 4 Back Next gt The progress bar displays the percent complete of the provisioning file transfer Configuring phone is displayed during the file transfer 18 When Phone configuration complete is displayed click Next The Confirmation amp Finish window appears See Figure 18 on page 49 Virtual Private Network Figure 18 Confirmation amp Finish Z2 Nortel Phone VPN Configuration Wizard Steps Confirmation amp Finish s TO enaure at TE phone Nas been a 1 Welcome amp language selection check for the folk indiata 2 Equipment Setup Look for basic information on the phone screen such as 3 Locate data files Fa of call system 4 Prepare phone for configuration Banal number 5 Autodiscover phone Lift the handset and listen for dial tone 6 Configure phone If the p
96. ine and the version of it If it is not installed contact your system administration to help you to install it To download the latest JVM go to www java com Ensure that your PC has a firewall that allows incoming communication to the following ports UDP Port 69 TFTP TCP Port 80 HTTP UDP Port 49000 Note The Nortel Phone VPN Configuration Wizard jar file creates a log txt file during execution This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard jar The log txt file is located in the same directory as Nortel Phone VPN Configuration Wizard jar Connecting your IP Phone Before you connect your IP Phone to your PC ensure that components of your IP Phone are connected properly Connect your IP Phone using one of the following methods connect to your modem See Figure 4 on page 33 connect to your router See Figure 5 on page 33 connect to your wireless access point and modem See Figure 6 on page 33 Virtual Private Network Figure 4 IP Phone connected to the modem connects to phone LAN Ethernet Port connects to phone PC Ethernet Port Figure 5 IP Phone connected to the router connection to WAN port on router Router connection from IP Phone connection from PC s LAN Ethernet port Ethernet port to LAN port on router to LAN port on router Figure 6 IP Phone connected to the wireless access point and Virtual Private Ne
97. isplay Settings menu provides control of the items related to the display such as the contrast and brightness settings the duration of the backlight the color theme used on the IP Phone and the bolding of the Expansion Module font You can review the changes in the display before saving them The following table describes the items in the Display Settings Table 8 Display Settings functions Part 1 of 2 Tool Description Contrast Sets the contrast of the display Brightness Sets the brightness of the display Backlight Sets the duration for which the backlight remains on when the IP Phone is idle Slideshow Sets the delay time for the slideshow to begin after the IP Phone is idle Display Dim Enabled When the backlight timer expires the display dims instead of turning completely off Theme Allows the selection of a predefined theme for the display Configuring Local Menu options Table 8 Display Settings functions Part 2 of 2 Tool Description Use Theme Background The background image of the color theme is used instead of a user provided background Uncheck this if you want to use a user provided background Use Font Smoothing Makes the font curves appear smoother Disabling this can improve the appearance of some language s text on the display Use Outlined Font Changes the telephony screen font of the IP Phone to a white font with black outline Helps to make the tex
98. m Status 2 2 2cacccneseesieveerweds 199 Using Record On Demand key 2 20 00005 202 Using SAVE KOY i ama aaa a DEM teeter beeeawmne an 203 Hel nA peeing cies peat edeeseiod shia edad LETAT 207 DenAn regulatory notice for Japan 208 Before you begin ee sete aid apa pana acc 210 Connecting the components of the IP Phone 210 Contents About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E The IP Phone 1165E builds on the award winning IP Phone 1100 Series industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience The IP Phone 1165E provides easy access to multiple lines and call processing features It supports converged voice and data applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction See Note 1 Experience the display capabilities by personalizing the background image of the IP Phone 1165E display and loading digital pictures into the IP Phone to view a Digital Picture Slideshow when the IP Phone is idle The audio experience is enhanced through engineered audio tuning and supports wideband see Note 2 with a newly stylized handset that has been softly contoured for additional comfort when using the handset Note 1 This feature requires an External Application Server N
99. m hold by press the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Press the Handsfree key to make or answer a call using the two way speakerphone The Handsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen Use Up and Domn to scroll up and down in lists About the Nortel IP Phone 1165E g o 2 Expand 3 Headset 3 Headset r Headset Goodbye Use Enter at the center of the Navigation key cluster to confirm menu selections In most menus you can use Enter instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line key to return to the caller on hold Use the Expand key to access applications managed through an external application server Note This feature requires an External Application Server Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Headset key twice to open the Bluetooth Setup menu If the Bluetooth wireless technology is not enabled on your IP Phone this menu
100. me can be configured when you provision the IP Phone For information about provisioning the IP Phones see Nortel Communication Server 1000 IP Phones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all IP Phones Call features and Flexible Feature Codes FFC must be assigned to your IP Phone 1165E and supported by system software Contact your system administrator to configure these features and codes on your IP Phone 1165E Security features The following security features are available on your IP Phone 1165E e Encrypted calling e Station Control Password SCPW Encrypted calling Your IP Phone 1165E supports secure communication using SRTP media encryption If the feature is enabled a security icon q appears on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use About the Nortel IP Phone 1165E Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your IP Phone password protected IP Phone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your SCPW a 1 Press the Services key once Serv
101. n menu moves the selection of the main menu items to the left or right e Clicking on a submenu item selects it and causes a further dialog box or menu to appear e Clicking the label of a soft key triggers the function of the soft key e Clicking in the blank space of the scroll bar above or below moves the screen up and down Submenu dialog attributes A submenu dialog box has the following attributes The top area displays a cookie crumb title that informs you where you are in the menu structure When the title is too long for the display it is truncated on the left Navigation using a mouse in a combo box e Clicking on the value of the item or the arrows of the box on the right side opens the list Ifthe item can be edited the softkeys change to the edit softkeys that is OK BkSpc Clear and Cancel e Clicking the left mouse button in the editable item moves the edit cursor position e Clicking the left mouse button on the arrows at the right side of the box ends an edit if editing selects the current item and closes the list Preferences submenu The Local Tools menu 1 Preferences submenu offers the following choices Configuring Local Menu options e 1 Display Settings on page 77 e 2 Language on page 88 e 3 Headsets on page 89 e 4 Bluetooth on page 93 5 File Manager on page 105 e 6 Background on page 113 1 Display Settings The D
102. n navigation keys to scroll and highlight the desired entry i Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following soft keys Yes to delete the entry Yes No a oi Caa No to return to the previous screen To delete the entire Redial List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Redial List Yes No Commn or kamal No to return to the previous screen Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls and all your office IP Phone features to a remote IP Phone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 183 Consult your system administrator to verify if the
103. nal after dialing a FEE aug phone number aaa 1 Choose one of the following EnhOvr Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following EnhOvr Press the Override key again or Enter the Override FFC again The other two people on the call receive aaa an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another IP Phone internal or external immediately after that IP Phone disconnects from its current call Additional call features To use Forced Camp on H You receive a busy signal after dialing a phone number aga 1 Choose one of the following EnhOvr Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa The person you called receives a tone You receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the person you called finishes the call your IP Phone automatically dials the number and both IP Phones ring Answe
104. nces The Telephone Options menu offers the options shown in Figure 19 on page 51 The Password Admin menu enables you or your system administrator to change the Station Control Password SCPW e The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 1165E Class of Service is configured for Virtual Office and branch office For more information see Using Virtual Office on page 182 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all systems Consult your system administrator to see if these features are available Figure 19 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call timer Date Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 53 Adjusting the display screen contrast on page 54 Selecting a language on page 55 Selecting date and time format on page 56 Accessing display diagnostics on page 57 Choosing a local dialpad tone on page 57 Viewing IP Phone information on page 58 Diagnostics on page 59 Configuring Call Log Options on page 60 Choosing
105. nd retrieve a call from any IP Phone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park soft Park Park key twice The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Park 1 Press the Park soft key saa 2 Dial the DN where you want to park the aaa call aga Park 3 Press the Park soft key To park a call using the SPRE code or FFC 1 Choose one of the following Trans Conf Press the Transfer soft key Press the Conference soft key aaa 2 Dial the Call Park FFC While on an active call maang 3 To use an alternate DN from the System aaa Park DN or your own DN dial the DN pan where you want to park the call Otherwise proceed to Step 4 4 Choose one of the following Trans Conf Press the Transfer soft key or Press the Conference soft key To retrieve a parked call C a 1 Lift the handset Park 2 Press the Park soft key J 3 Dial the DN where you parked the call aga If a parked call is not retrieved within a specified period of time it rings back to your IP Phone or to the attendant While
106. ne goes off hook dial tone is available for emergency calls only All other calls are restricted Troubleshooting Virtual Office Virtual Office can cause error messages to display on screen Table 13 lists error messages and describes actions to correct the causes Table 13 Troubleshooting Virtual Office Part 1 of 3 BIG IEN message Probable cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 13 Troubleshooting Virtual Office Part 2 of 3 BIG IEN message Locked from Login Probable cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock
107. ng Attendant Recall on page 141 Using Call Park on page 141 Recording a Calling Party Number on page 144 Displaying incoming calls on page 144 Tracing a malicious call on page 145 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line To retain the original call put it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Hol Fola Note f Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold 2493 iB kaa Press the line DN key beside the flashing LCD indicator While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans 1 Press the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily saa 2 Dial the DN number to which you are nas transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete If the person called is not available 2493 UF Li press the line DN
108. ns Goodbye an updated total count of conferees The LCD indicator turns off To disconnect a conferee ConfDsp 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Talking with more than one person 2493 iB 2 Press the DN key on which the conference call is established 3 Choose one of the following Goodbye Fora single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat Steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer To call group members Car d 1 Lift the handset Grpcl 2 Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily Talking with more than one person When aperson in your group is ona conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who
109. nter the Pickup Group FFC HH 3 Dial the pickup group number of the HH ringing IP Phone To answer a call at a specific extension in any pickup group Cr a 1 Lift the handset Pickup 9 2 Choose one of the following Press the DN Pickup key Or nap Enter the Pickup Directory aaa Number FFC Incoming calls oan Gaa 3 Dial the DN of the IP Phone that is ringing and that is not in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call Hold CallWait 1 When the incoming call tone sounds press the Hold key to put a current call on hold If Automatic Hold is enabled you do not need to press the Hold key j 2 Press the Call Waiting key To return to the first IP Phone call Hold or 1 Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call Goodbye Incoming calls 249 iB 2 Press the line DN key associated with the first call If you do not have a Call Waiting key La 1 Press the Goodbye key to end the current call Goodbye 2493 JBL
110. number To use HotLine Hotline 1 Press the HotLine soft key to automatically dial the number Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member Making a call To make an intercom call Cr d Intrem japan Lift the handset Press the Intercom key Dial the one or two digit code for the desired intercom group member To answer an intercom call while on a line other than your intercom group line Hold Or Goodbye Intrem Leas Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Press the Intercom key and begin to speak Answering a call Answering a call Each incoming call causes the IP Phone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash To answer a call Choose one of the following four options CG a e Lift the handset T or e Press the Handsfree button located on Kanji the left side of the IP Phone or an a or Cad e Press the Headset key if a headset is connected to your IP Phone While on an active call While on an active call You can use the following features during an active call Placing a call on hold on page 138 Transferring a call on page 139 Using Timed Reminder Recall on page 140 Usi
111. of the indication bar or use the navigation keys to select the timeout value The values are as follows 1min 5min 10min 15min 30min ihr 2hr Off default 3 Choose one of the following Select the Apply soft key or the Enter key to save changes Select the Cancel soft key to dismiss the changes Using the Backlight Dim feature When Display Dim is enabled and the backlight timer expires the backlight dims to a low level instead of turning off completely To use the backlight dim feature press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Display Dim Enabled settings using the Up Down navigation keys or the USB mouse By default the check box is cleared 2 Press the Enter key or use the USB mouse to toggle the check box 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Configuring Local Menu options Setting a theme To set a theme press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Theme setting using the navigation keys or USB mouse 2 Select a theme using the Left Right navigation keys or the USB mouse 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss
112. onal phone features Done Next To edit an entry Done o Edit Or Cancel Cancel 3 Press the Next soft key Use the dialpad to enter the phone number Do one of the following Press the Done soft key to save the new entry Press the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Edit soft key and perform your edits Choose one of the following Press the Done soft key to save the changes Press the Cancel soft key to return to the Personal Directory without saving your changes Additional phone features To delete an entry 1 Press the Up Down navigation keys to te o scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete or paga the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry To search for an entry 1 Press the Up Down navigation keys to te o scroll and highlight the desired entry 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Additional phone features Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entrie
113. oodbye Using On hook dialing 3 To terminate the call choose one of the following Return the handset to the cradle Press the Goodbye key Use these steps to make a call by dialing before lifting the handset or Goodbye 1 Leave the handset in the cradle Press the line DN key When the dial tone sounds dial the number When the called party answers lift the handset To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key Making a call Using handsfree dialing Use handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between handset and handsfree mode 1 Choose one of the following Press the Handsfree key Headset key 2 Dial the number Ga Ifa headset is connected press the aaa aaa aaa aaa To use a headset 1 Ensure the headset is connected to the headset jack or the handset jack ahad 2 Press the Headset key If you have a Bluetooth wireless technology headset installed you can activate it by pressing the button on the headset To discontinue a handsfree call Press the Goodbye key Goodbye Making a call To mute a handsfree call 1 Press the Mute key The LED indicator flashes Mute SO 2 Press the Mute key again to return to a two way handsfree conversation
114. ord mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license All other trademarks are the property of their respective owners Publication Number NN43101 102 Document Release Standard 02 02 Date July 2010 Sourced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RTE L www nortel com
115. ote 2 Wideband has dependencies on Nortel Communication Platform support including Communication Server 1000 and is minimum release dependent About the Nortel IP Phone 1165E Basic features Your IP Phone 1165E supports the following features up to sixteen line feature keys with indicators using the Shift feature e four soft keys to provide easy access to features and call control e high resolution color display e high quality handsfree speakerphone e wideband audio support for handset headset speaker and handsfree microphone e volume control keys for adjusting ringer handsfree handset and headset volume seven specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy Expand e five call handling keys Mute Handsfree Goodbye Headset Hold e two Gigabit Ethernet ports for LAN and PC connections e integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology e JEEE 802 3af PoE or local AC power options About the Nortel IP Phone 1165E hearing aid compatibility e USB port for connecting a USB keyboard USB mouse USB headset USB flash drive and powered hubs e USB access control USB lock that controls how the USB port on the IP Phone 1165E can be used e support for Graphical External Application Server GXAS protocol that enables External Application Server APIs to
116. out dialing Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial H 1 Without selecting the line key enter the number to be dialed 2498 2 Press a line key to dial the number Making a call 7 To edit a Predial number aaa 1 aaa aaa 2 Clear Delete or 2498 R 3 Using AutoDial Lift the Handset when the called party answers or if in handsfree mode begin to speak Use the dialpad to enter the number Choose one of the following To erase all numbers press the Clear soft key Re enter the numbers to be dialed To change one number at a time press the Delete soft key to backspace Re enter the number Press a line key to dial the number Use the AutoDial feature to display store and automatically dial phone numbers To store an AutoDial number Autodial 1 Without lifting the handset press the appropriate AutoDial key The screen displays the word Autodial next to the appropriate key Making a call LEL BEG Gaa aaa Autodial To use AutoDial Ci a Autodial Using Ring Again Using the dialpad dial the phone number including access code to be stored on the selected AutoDial key Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears Assign a label to
117. plications directly from your IP Phone 1165E To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios e Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call e Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Press the ROD key during an active call Accessing External Server Applications 2 To stop the call recording press the ROD key again Using SAVE key Use the SAVE feature key to save the recording of an active call Thi
118. pper display area provides labels for the eight line feature key labels e The middle display area contains information for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and IP Phone information e The lower display area provides labels for the four soft keys Figure 2 on page 21 shows the IP Phone 1165E display area including the line feature keys and soft keys About the Nortel IP Phone 1165E Figure 2 IP Phone 1165E display area NORTEL Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am NORTEL F 4 New callers 8 a Trans H Conf jil Forward H More Self labeled line programmable feature key labels appear beside the line keys and context sensitive soft key labels appear directly above the soft keys Self labeled means that the label next to the line feature key is presented from the call server automatically if a feature is programmed and can also be edited and changed by the user Context sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time The soft key labels change depending on the active feature or the state of the call Self labeled line programmable feature keys are referred to as line feature keys and Context Sensitive Soft keys are referred to as soft keys throughout this document shows an idle LCD screen Figure 3
119. r Use the following steps to connect the components of your IP Phone 1 Remove the stand cover Pull upward on the center catch as indicated in preceding figure and remove the stand cover The cable routing tracks are now accessible Appendix Connecting the components Figure 40 Remove the stand cover Tilt Lever Button Center Catch Handset aol cord exit UY 2 Your IP Phone 1165E can be powered by standard IEEE 802 3af Power over Ethernet or by AC power To use Power over Ethernet where power is delivered from the Ethernet Switch over the LAN cabling infrastructure to the phone IEEE 802 3af additional use of AC power is not advised To use local AC power the approved global power supply NTYS17 is separately orderable from Nortel A standard IEC cable with country specific plug is also required for use with the global power supply for local AC powering To use local power connect the global power supply to the AC adapter jack in the bottom of the IP Phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Appendix Connecting the components Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Phone using the RJ 9 handset jack handset jack marked with the symbol Form a small bend in the cable and t
120. rch Devices item c Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following Ifthe search is successful proceed to Step 5 Ifthe search is not successful the message Search completed No device found appears If this happens or if the headset times out and exits search pairing mode power off the headset and repeat Step 3 and Step 4 If pairing is still unsuccessful pair the IP Phone to another wireless headset or contact the headset vendor Configuring Local Menu options Stor 5 When the name of your headset appears in the Found box press the Stop soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears 6 Choose one of the following e If the name of your headset appears in the Found box proceed to Step 7 e If your headset is not displayed in the Found box select your headset from the list as follows a Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode b Press the Down navigation key to open the Found list Press the Up Down navigation keys to scroll and hig
121. red when the IP Phone was installed This tool is for administrator use only Configuring Local Menu options 2 Advanced Diag Tools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools This tool is for administrator use only Locks Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only The Locks menu offers the following choices e 1 Lock menu on page 120 e 2 USB Locks on page 121 Figure 31 on page 120 displays the Locks submenu Figure 31 Locks submenu display tion Locks Prefi 4b D 1 Lock Menu 2 USB Locks Select Exit 1 Lock menu The Lock menu allows the administrator to lock the access of some or all local menu items Configuring Local Menu options 2 USB Locks USB Access Control USB Lock defines how you can use the USB port on the IP Phone You can completely disable the USB port or you can enable the USB port for various devices If the USB Port is disabled the USB host controller does not initialize and USB devices are not enumerated The USB Devices dialog shows only that the USB port is disabled USB Lock status can be determined by accessing the Local Tools menu and selecting Locks This screen is accessed through the Locks menu by selecting USB Locks Only the system administrator can access this menu item when
122. ring a call camped on to your extension OS When your IP Phone rings lift the Cs D handset You can program your IP Phone for either Camp on or Call Waiting but not both Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call Additional call features To override a busy signal H 1 You receive a busy signal after dialing a phone number 2 Choose one of the following EnhOvr Press the Override key or Enter the Override FFC The people oes in the targeted call receive a tone for aaa approximately 1 second After the aaa Override feature joins you to the call a short tone repeats every 16 seconds 3 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release in an established state Press the Privacy Release soft key PrvRls during a call People can join the call by pressing the shared number DN key on their IP Phone Multiple Appearance DN feature Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any IP Phone To use Automatic Preselection Meet me page aan aaa aaa aaa Goodbye or G6 8 1 Lift the h
123. rmation on the available locks Configuring Local Menu options Figure 29 USB Devices locked devices Diagnostics USB Devices i Root Hub F Port O Hub Port O Not connected Port 1 t connected Port 2 A Port 3 6 Advanced Diag Tools The Advanced Diag Tools are available to the Nortel support organization to configure the auto recovery function and remote access This tool is for system administrator use only 7 DHCP Information The system administrator can use the DHCP Information menu to view license information This menu is for system administrator use only 8 License Information You can use License Information menu to view license information This menu is for administrator use only 9 VPN Information The system administrator can use the VPN Information menu to view VPN information This menu is for system administrator use only 118 rtificate Ini The system administrator can use the Certificate Information menu to view certificate information This menu is for alen administrator use only To access the Configuration menu press the Services key twice and then select the Configuration submenu The Configuration menu offers the following choices displays the Configuration submenu Figure 30 Configuration submenu display cnostics cd Configuration 7 ANG F i Network Configuration J 2 Advanced Diag Tools The Network Configuration tool displays information that was configu
124. rn to the Prepare Phone for Configuration window shown in Figure 12 on page 42 g Toreset the IP Phone and begin the software update press the Apply amp Reset key on the IP Phone The progress bar displays the percent complete of the software transfer h Restart your IP Phone Virtual Private Network i Click Next j Go back to Step 12 and repeat the steps 15 When the Autodiscover Phone window appears as shown in Figure 15 on page 46 click Autodiscover Phone to discover connected IP Phones Note Click Stop to stop the search The text Searching for connected phones displays while the connected IP Phones are located The text Autodiscovery complete displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished If the search is successful Listening Mode Connected appears in the IP Phone display area If the search is not successful do the following e Ensure that the IP Phone continues to display Listening Mode Listening during the Autodiscovery process If your IP Phone does not display this message power down the IP Phone and repeat the steps starting with Step 11 e Ensure that UDP Port 49000 is not currently blocked by your PC firewall e Ensure that UDP Port 49000 is not already in use by existing applications on your PC e Review the log txt file for additional information Virtual Private Network Figure 15 Autodiscover Phone window
125. rompt enter your user ID aaa aga Ce 3 Press Enter oan 4 Atthe prompt enter the home Station sae Control Password SCPW If the user ID is not found locally the message Locating Remote Server appears After three failed login attempts wait for 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 23 Additional phone features A successful login transfers all the features time date and tones to your Remote IP Phone from your Office IP Phone Your Virtual Office session expires after a fixed period of time determined by your system administrator Using Virtual Office on your Remote IP Phone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1165E display is different on each Remote phone Figure 34 on page 185 shows an IP Phone 1165E logged in as a Remote phone to an IP Phone 1165E Office phone All the features appear as they do on your Office IP Phone 1165E Figure 34 Logged in to an IP Phone 1165E NORTEL Figure 35 on page 186 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1165E Office phone Fewer display lines are available on the 1120E so the display provides less information Additional phone features Figure 35 Logged in to an IP Phone 1165E using an IP Phone 1120E NORTEL 47678 45726 428
126. row Moves the highlight bar up through the submenu items Configuring Local Menu options Table 5 Navigation key functions in the main menu Key Function Down arrow Moves the highlight bar down through the sub menu items Enter or Select Enter or Select softkey opens the submenu item softkey Exit soft key Exits the main menu and returns the Display to the Telephony menu Table 6 describes the key functions in a dialog box Table 6 Navigation key functions in a dialog box Key Function Enter Opens the list of the highlighted item Up arrow Scrolls the highlight bar up the list Down arrow Scrolls the highlight bar up the list Select soft key Selects the item Cancel soft Cancels the selection key Table 7 describes the key functions in the Edit mode Table 7 Navigation Key functions in the Edit mode Key Function OK soft key or Enter Saves the changes and closes the list key Bkspc soft key Backspaces a character Clear soft key Clears the input Cancel soft key Quits the list item edit without saving the changes Configuring Local Menu options Navigation using the USB mouse If you are using a USB mouse you can right click the Telephony screen to open the Local Tools menu and then click an item to select it You can navigate through the menu items as follows e Clicking the left or right arrows of the mai
127. rs List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use the Callers List press the Directory key and select Callers List For information on how to configure and use the Callers List see Using the Callers List on page 178 To make a call using the Callers List 1 Press the Up Down navigation keys to te scroll and highlight a name in the Z Callers List Note lf the caller name is not defined then only the telephone number is displayed 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed IP Phone numbers To use the Redial List press the Directory key and select Redial List For information on how to configure and use the Redial List see Using the Redial List on page 180 To make a call using the Redial List 1 Press the Up Down navigation keys to 4 Ce scroll and highlight a name in the Redial Z List Note f the caller name is not defined then only the telephone number is displayed 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit with
128. s When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available the DN of the caller e the time and date of the call the number of times the caller called Note f the caller name is not defined then only the telephone number is displayed Entries in the Callers List are sorted by the time the call arrived The appearance of names in the Callers List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your IP Phone the Calling Party Name Display CPND appears according to the configuration settings on your IP Phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Callers List press the Directory key and select Callers List If password control is enabled you must enter your SCPW at the prompt Additional phone features To dial an entry Press the Up Down navigation keys to scroll and highlight the desired entry g Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete or gag iron Press the Cancel soft key to return to the Personal Direc
129. s key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios Normal operations If the SAVE key is pressed during an active call the call is saved e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again 3 Press the SAVE key to save the conversation Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use Table 15 to track the FFCs assigned by your system administrator Table 15 Flexible Feature Codes FFC Feature FFC Feature Automatic Wake Up Make Set Busy Activate Activate Automatic Wake Up Make Set Busy Deactivate Deactivate Automatic Wake Up Malicious Call Trace Verify Call Detail Recording Override Charge Account Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access
130. s the following Services Nama e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call timer Onhook default path Change FeatureKey label Name Display Format Live Dial Pad e Password Admin Station Control Password The Password Admin menu is not available on all IP Phones Consult your system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key to exit from any menu or menu item About the Nortel IP Phone 1165E Pa Press the Services key twice to access the Local Tools menu and then use the Left Services Right navigation keys to access the following Services e Preferences e Diagnostics e Configuration e Locks Navigation Keys If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator Your system administrator can establish a password for the Local Tools menu Telephone display The IP Phone 1165E provides a 4 1 inch diagonal measured color QVGA TFT display capable of displaying a QVGA 320 x 240 width by height image The graphics controller supports 24 bit color 16 million colors Your IP Phone 1165E provides three display areas e The u
131. s to the IP Phone 1165E If it is paired to both the IP Phone 1165E is the second device and the following applies Press the headset telephone key e If asingle tone sounds the headset is connected to the base e If a double beep sounds the headset is connected to the IP Phone 1165E Configuring Local Menu options If the base is powered off the headset is only paired to the IP Phone 1165E and pressing the telephone key connects you to the IP Phone 1165E Note Unless you need to dual pair a headset operating the headset with the IP Phone 1165E is simpler if the headset is only used with its charging only base The desktop IP Phone base should be powered off if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1165E the Use Bluetooth headset item switches between the wired headset and the Bluetooth headset If you select the Use Bluetooth Headset check box the Bluetooth headset provides the audio If you clear the Use Bluetooth Headset check box the wired headset provides the audio The Bluetooth wireless technology headset can work only if it is within range of the IP Phone as the wireless headset approaches the edge of its radio range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset
132. ss the Up Down navigation keys to tej scroll and highlight the desired format Z Sample formats appear on the upper right side of the display area Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights To access Display diagnostics press the Services key select Telephone Options and then select Display diagnostics To use Display diagnostics 1 Press the Up Down navigation keys to 4 gt scroll through the list to view display capabilities 2 Press the soft key to the far right to return to the Telephone Options menu Choosing a local dialpad tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and then select Local DialPad Tone Configuring Telephone Options To choose a local dialpad tone s 1 Press the Up Down navigation keys to Ce o scroll and highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DT
133. t readable when a user provided background is enabled GEM Bold Font Controls whether the font in the Expansion Module s GEM is bolded or not Use Simple Icons Changes the line or feature key icons to ones similar to those on earlier IP Phones Note Changes you make to contrast in this menu are lost if the IP Phone is reset To avoid losing your changes Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu Note Changes to the GEM Bold Font or Use Simple Icons checkboxes can cause the attached Expansion Modules GEMs to reset after the Apply key is pressed This is normal and allows the Expansion Modules GEMs to refresh the display in a new format To adjust the display settings press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options Using the Contrast or Brightness settings To use the contrast or brightness settings press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Note To increase the service life of the display set the brightness below 3 4 avoid using the Always On setting of the backlight timer value 1 Press the Up Down navigation keys to choose one of the following Contrast Brightness 2 Click the left right arrow of the indication bar or use the Left Ri
134. ters back to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality If you do not use the Resume Normal Mode command after testing the IP Phone automatically returns to Normal Mode in 10 minutes cP 1 Press the Services key Services 2 Press the Up Down navigation keys to CE scroll and highlight Resume Normal o Mode Additional phone features 3 Press Enter the IP Phone registers back to the main office Troubleshooting MG 1000B The MG 1000B can cause error messages to display on screen Table 14 lists error messages and describes actions to correct the causes Table 14 Troubleshooting MG 1000B Display message Probable cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your IP Phone you can program the system
135. text NORTEL appears on the IP Phone display screen quickly press the following keys in order 13 Verify that the IP Phone displays Listening Mode a The IP Phone can take up to 60 seconds for Listening Mode to appear in the display area If the IP Phone displays Listening Mode click Yes and go to Step 15 OR If the IP Phone does not display Listening Mode click No Virtual Private Network The Prepare Phone for Configuration Try again window appears Figure 11 The Prepare Phone for Configuration Try again Nortel Phone VPN Configuration Wizard x Steps Prepare Phone for Configuration 1 Welcome amp language selection Try again to set the phone to Listening Mode 2 Equipment Setup The phone should display Nortel Networks 3 Locate data files Make sure to press these keys quickly in succession 5 Autodiscover phone 6 Configure phone Confirm the phone displays Quit Listening Mode 7 Confirmation amp finish a Power off your IP Phone and power it back on again 14 After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen quickly press the following keys in order Note The IP Phone can take up to 60 seconds for Listening Mode to appear in the display area b If the IP Phone displays Listening Mode click Yes and go to Step 15 OR If the IP Phone does not display Listening Mode then your
136. the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and then select Language If the language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Configuring Telephone Options To select a language 1 Press the Up Down navigation keys to te scroll and highlight the desired language for example German Deutsche Note Some languages may not be installed on your IP Phone Contact your system adminstrator for more information about available languages 2 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the desired language and return to the Telephone Enter Options menu ke Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and then select Date Time To select a date and time format 1 Pre
137. the key After you assign the label the number disappears and only the label appears on the screen next to the key Lift the handset Press an AutoDial key in the upper display area to dial the number associated with that key Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number Making a call To activate Ring Again RingAgn or 1 Diala number and receive a busy tone or no answer 2 Choose one of the following Press the RingAgn soft key Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification Ca d gt RingAgn 1 After receiving the notification ring lift the handset or if you are using the headset or in handsfree mode go to Step 2 2 Press the RingAgn soft key to automatically dial the number To deactivate Ring Again before notification gt RingAgn o Choose one of the following e Press the RingAgn soft key a second time e Press the Ring Again Deactivate FFC Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following To redial using the handset Ca a a Lift the handset 2498 b Press the line DN key or 2498 To redial without
138. tics on page 115 Configuring Local Menu options e 5 USB Devices on page 115 6 Advanced Diag Tools on page 118 e 7 DHCP Information on page 118 e 8 License Information on page 118 e 9 VPN Information on page 118 e 10 Certificate Information on page 119 Press the Return soft key at any time while working with tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu Use the Return key in this way to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address 1 IP Set Information The Network Configuration tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only 5 USB Devices The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone
139. tory without deleting the entry Additional phone features To delete the entire Callers List Delete 1 Press the Delete soft key kamal 2 Choose one of the following soft keys Yes to delete the entire Callers List Yes No anamma 2y kamal No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains the last and first names of the dialed party if available e the DN of the dialed party e the time and date of the last dialed occurrence Note f the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted by the time the call was received The appearance of names in the Redial List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your IP Phone the Calling Party Name Display CPND appears according to the configuration settings on your IP Phone If Preferred Name Match is off the CPND appears according to the system configuration To access Redial List press the Directory key and select Redial List If password control is enabled you must enter your SCPW at the prompt Additional phone features To dial an entry Press the Up Dow
140. twork modem Modem amp WiFi access point PC with WiFi LC Phone connection from IP Phone LAN Ethernet port to Modem and WiFi access point Note 1 If your home network is not configured as described in the preceding figures contact your system administrator for assistance Note 2 You cannot connect multiple PCs directly to the PC port on the IP Phone Note 3 The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network Ensure that your network allows devices to communicate with each other on the local network Some network equipment allows you to isolate devices from each other If you are unsure it is recommended that you temporarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard See Figure 4 on page 33 QoS configuration recommendations Nortel recommends that you connect the PC to the IP Phones PC Ethernet Port as the IP Phone provides Quality of Service QoS on outbound traffic automatically If other PCs share the internet connection then Nortel recommends that you configure QoS for outbound traffic and prioritize the IP Phone traffic Typical QoS methods that are available are port based priority MAC Address based Priority and IP Address based Priority To configure QoS see your router documentation Virtual Private Network Installing and configuring VPN Use the following procedure to install and configure VP
141. x do the following _ _ tej a Press the Right navigation key one or more times to highlight the Paired Ton box Press the Enter key to open edit mode j Press the Up Down navigation keys 9 w to open the list Press the Up Down navigations key to scroll in the list an and highlight your headset oft c Press the Enter key to select the headset and close the box Press the Enter key to exit edit mode 4 Press the Right navigation key one or more times to highlight the UnPair button next to the UnPair Device item J GE f Press the Enter key fi Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your IP Phone and the wired headset can be used To use the wireless headset again you must perform the pairing and activation procedure Configuring Local Menu options 5 File Manager The File Manager menu item provides access to files on the IP Phone 1165E and access to files on the USB drive if one is attached The screen that appears depends on whether a USB drive is attached If a USB drive is not attached a screen appears that lets you browse the contents of the file system on the IP Phone From this screen you can also delete files that are on the phone For more information see Accessing the files on the IP Phone 1165E on page 105 If a USB device is attached
142. y Deactivate FFC Call Deflect If Call Deflect is configured on your IP Phone you can press the Deflect feature key to deflect your call if your IP Phone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Working without interruption Contact your system administrator to learn which treatment is configured for your IP Phone Figure 32 Call Deflect key If you press the Deflect key and no special call treatment has been configured your caller receives a busy signal Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on Using AutoDial Transfer on page 163 Using the Buzz signal on page 164 Using Call Page Connect to make an announcement on page 164 Using Centrex Exchange Line Switchhook Flash on page 165 Charging a call or charging a forced call on page 165 Using Enhanced Override on page 168 Using Forced Camp on feature on page 169 Overriding a busy signal on page 170 Using Privacy Release on page 171 Using Radio Page on page 172 Using Voice Call on page 17

Avaya 1165E User Guide

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