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Avaya R2 Installation Guide

1. None Troubleshooting BCMS Vu Installation 6 5 im Q a oo f O Installation Problems 6 6 Troubleshooting BCMS Vu Installation Index Numerics 7400B 7400B Plus Data Module connecting the DCP Type D8W Cord 3 6 connecting the EIA 232 D Cable 3 5 connecting the Power Supply 3 6 DIP switch positions 3 4 install 3 2 power up 3 7 selecting an EIA 232 D Cable 3 3 setting the data module configuration 3 3 with a telephone 3 2 8400B Plus Data Module 3 13 connecting the DCP Type D8W Cord 3 9 connecting the EIA 232 D Cable 3 8 install with a telephone 3 7 install without a telephone 3 12 selecting an EIA 232 D Cable 3 7 A administering the DEFINITY system 2 1 analog line install 2 4 B Basic Call Management System 1 2 BCMS Vu Client software install 4 14 remove 4 24 BCMS Vu Server software install 4 2 remove 4 12 BCMS Vu software differences between R1 and R2 1 4 features 1 2 install and remove 4 1 BCMS Vu Wallboard software install 4 26 remove 4 36 C CentreVu Agent 1 4 1 15 CentreVu Supervisor 1 4 1 15 Client software see BCMS Vu Client software configuring a network 2 20 a PC without a NIC on Windows NT 4 0 2 25 connecting the DCP Type D8W Cord 3 6 connecting the E A 232 D Cable 3 5 contents 1 2 conventions used in this document 1 4 co residency of other software 1 4 1 15 D data module install 3 1 power up 3 2
2. Probable Cause Action For Windows NT 4 0 Received a message reporting a virtual memory error or Memory Allocation error Insufficient memory allocated for paging file size Always use at least the file size recommended by Windows 1 Select Control Panel System Performance 2 On the Performance tab in the Virtual Memory box select Change U In the box labeled Total Paging File Size for all Drives note the number next to Recommended 4 Enter this number in the box labeled Maximum Size MB 5 Select Set 6 Exit the Control Panel 6 4 Troubleshooting BCMS Vu Installation Installation Problems Problem Probable Cause Action For Windows 95 or Windows 98 Received a message reporting a virtual memory error or Memory Allocation error Insufficient memory allocated for paging file size Always use at least the file size recommended by Windows 1 Select Control Panel System Performance 2 On the Performance tab select Virtual Memory 3 Activate the radio button next to Let Windows Manage my Virtual Memory Settings 4 Select OK 5 Exit Control Panel When you upgrade from one version of R2 to another version the old error log remains unchanged This is normal Old entries will remain in the error log New entries will be added as they occur
3. e All DEFINITY systems provide LAN connectivity to BCMS Vu DEFINITY ONE R2 or older also provides LAN access e DEFINITY Prologix DEFINITY G3V4 load 64 or later ECS R5 or later also provide Data Module connectivity to BCMS Vu im Q O R f O BCMS Vu R2 Software Features Here are a some key features of BCMS Vu R2 software e Takes real time data from the DEFINITY system and displays it in textual and graphical form on the monitor of a PC e Allows the textual form of this real time data to be printed e Allows this real time data to be displayed on external wallboards e Allows posting of messages on external wallboards e Supports several types of wallboards e Stores data from the DEFINITY system which retains data no longer than one week on a PC s hard disk e Displays this stored data in a table format and permits access to it by third party products e Allows this stored data to be printed e Allows access to data from several DEFINITY systems About BCMS Vu Software R2 1 3 Introduction Operating Environment BCMS Vu runs in the Microsoft Windows operating environment The BCMSVu Server software runs on an IBM compatible PC that is running the Microsoft Windows NT 4 0 Workstation or Server operating system The BCMS Vu Client software runs on an IBM compatible PC that is running the Microsoft Windows 95 Windows 98 Windows 2000 Professional or Server or Windows NT 4 0 Workstation or Server op
4. list hunt group If you find a hunt group with the name netcon or system ports record the group extension number being used You will use this later to configure BCMS Vu The hunt group number extension and members are determined locally by the account team or customer display hunt group 20 Page 1 of 10 HUNT GROUP Group Name netcon or system ports Group Number 20Group Extension 2199Group Type ucd MM Early Answer nSkill n ACD n Queue nVector n Security Code Night Service Destination COR 1 Administering the DEFINITY System to Support the Data Module 2 17 Introduction display hunt group 20 Page 3 of 10 HUNT GROUP Group Number 20Group Extension 2199Group Type ucd Member Range Allowed 1 200AdministeredMembers min max 1 4 Total Administered Members 4 if netcon 8 if system ports GROUP MEMBER ASSIGNMENTS Ext Name ExtName 1 2191 14 2192 15 2193 16 2194 17 18 19 20 21 If you do not find a hunt group with the name netcon or system ports issue the following command to find them list data and add a hunt group with the four netcon or system port extensions Be sure to record the hunt group extension number to use later when you configure BCMS Vu 2 18 Administering the DEFINITY System to Support the Data Module Introduction For netcon channels list data module DATA MODULES z Ext Port TypeNameCOSCORTN ISN 2191 OIBXXO1
5. Installing and Removing BCMS Vu Software Installing BCMS Vu Client Software Note If you chose to install BCMS Vu Client after you installed BCMS Vu Server or Wallboard and you did not re boot your PC but instead selected BCMS Vu Client Setup in the BCMS Vu R2 Master Setup window go to Welcome on page 4 15 If you are installing BCMS Vu Client on several PCs other than the Server PC we recommend that you place the software CD ROM in one of the Client PCs and access it from the other PCs on which you want to install the Client software To start the BCMS Vu Client software installation setup program do the following 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive The BCMS Vu R2 Master Setup window of the installation wizard appears AVAYA communication BCMS Vu E BCMS Vu Server Setup a BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit 3 Select BCMS Vu Client Setup The Welcome window appears 4 14 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software Welcome The Welcome window gives you general information and warnings about the BCMS Vu Client software A Welcome to the BCMS Vu R2 Client Setup program This f program will install BCMS Vu R2 Client on your PC Itis strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to
6. Selecting an ETA 232 D Cable Select an EIA 232 D with a male connector at one end to connect to the Port 1 connector of the 8400B Plus and a connector of the appropriate gender at the other end to connect to the communications port of your PC Installing the Data Module 3 7 Installing the Data Module Hardware Key and Remote Maintenance Line Cables with an earlier RS 232 C designation will also work Connecting the EIA 232 D Cable Connect the EIA 232 D cable between the 8400B Plus and the PC as follows 1 Insert the male connector of the EIA 232 D cable into the connector labeled Port 1 on the rear panel of the 8400B Plus Tighten both connector retaining Screws 2 Ifthe communications port connector on the PC has nine pins do the following Plug the remaining end of the cable into the 25 pin portion of the M25 F9 Adapter Plug the 9 pin portion of the M25 F9 Adapter into the EIA Connector Interface on the communications port Tighten both connector retaining screws If the communications port connector on the PC has 25 pins you do not need the M25 F9 Adapter just plug the connector cable into your PC s 25 pin port 3 Tighten all retaining screws 3 8 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Connecting the DCP Type D8W Cord If the data module will receive power from the phone jack do the following Insert either end of the D8W telephone cord
7. Setup Complete The Setup Complete window confirms that the setup program has successfully installed BCMS Vu Server software on your PC Setup Complete Setup has finished copying files to your PC Before you can use this program you must restart this PC so that essential services can be started No will restart my computer later Remove any disks from their drives and then click Finish ta complete setup Although you have successfully installed BCMS Vu Server software before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later 12 a To re boot the PC now select the radio button next to Yes I want to restart my computer now and select Finish Windows proceeds to re boot the PC This may take several minutes When the PC is rebooted the Windows desktop appears b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish The BCMS Vu R2 Master Setup window reappears 13 a To install another software component select the name of the component and turn to the appropriate section of this chapter 4 10 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software b To leave the installation program select Exit Note You must re boot your computer before you can open BCMS
8. f b Ifyou want the Start Program icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders or type a new folder name in the box labeled Program Folders and select Next The Start Copying Files screen appears Installing BCMS Vu Client Software 4 21 Installing and Removing BCMS Vu Software Start Copying Files The Start Copying Files screen lets you review the locations you have designated for storing the Client software and the Start Program icon Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back Ifyou are satisfied with the settings click Nextto begin copying files Current Settings BCMS Vu R2 Lanquage English om Cancel 12 If you want to change a location a Click on the Back button until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window 13 When you are satisfied with locations you have chosen select the Next button A window appears showing the progress of the installation The process may take up to several minutes When the process finishes the Setup Complete window appears 4 22 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software Setup Complete The Setup Complete window confirms that the setup pr
9. 4 Installing and Removing BCMS Vu Software 4 1 Introductions 045 tice Sat AE A a fete wth Nd als BA id 4 1 Installing BCMS Vu Server Software 0 00 cece ee es 4 2 Welcomes eoe e e eE sete teva EREE su vena gue creas O a bes 4 3 Choose Destination Location 0 0 cee cece eee eens 4 6 Select Program Folder 0 0 cece cece eee nes 4 7 Start Copying Files nesi ae seeks atetda a a A A RE hea eee ada eh eon 4 9 Setup Complete ecet oe See Soa get Ae eee eee ee Be ey 4 10 Removing the BCMS Vu R1 Start Icon 0 0 eee eee eee 4 11 Removing BCMS Vu Server Software 0 000 e cece eee 4 12 Installing BCMS Vu Client Software 0 0 2 0 0 00 cee eee 4 14 Welcome mes ire set a ea hg eae tata Tae ke rhein ASA 4 15 Choose Destination Location 0 0 cece eee teens 4 19 Select Program Folder 2 0 0 eect eeee eee 4 21 Start Copying Files c diese epee wigan oe kbeeinege PE eet Pasig Pe 4 22 Setup Complete sssri ieo eee eee Fede eee Ga enc ac sede Soe 4 23 Removing BCMS Vu Client Software 0 0 0 0 ee ee 4 24 Installing BCMS Vu Wallboard Software 2 0 cee eee eee 4 26 WelCOMesscschan was eve EAN E eE O T TE beh aeea 4 28 Choose Destination Location Window 00 ce eee eee eee 4 32 Select Program Folder 0 0 e cece cette 4 33 Start Copying Piles 2 ss Fase Sas bok ee Bak a eee 4 34 Setup Complete eise eeri icr Ge hare
10. Avaya NO VENDOR DISTRIBUTOR DEALER RETAILER SALES PERSON OR OTHER PERSON IS AUTHORIZED TO MODIFY THIS AGREEMENT OR TO MAKE ANY WARRANTY REPRESENTATION OR PROMISE WHICH IS DIFFERENT THAN OR IN ADDITION TO THE REPRESENTATIONS OR PROMISES OF THIS AGREEMENT ABOUT THE SOFTWARE Export Licensee hereby agrees that it will not knowingly directly or indirectly without prior written consent if required of the Office of Export Licensing of the U S Department of Commerce Washington D C 20230 export or transmit any of the Products to any group Q S W Y or Z country specified in the Export Administration Regulations issued by the U S Department of Commerce or to any country which such transmission is restricted by applicable regulations or statutes U S Government Restricted Rights Use duplication or disclosure by the United States Government is subject to restrictions as set forth in FAR 52 227 14 June 1987 Alternate III g 3 June 1987 FAR 52 227 19 June 1987 or DFARS 52 227 7013 c 1 ii June 1988 as applicable Contractor Manufacturer is Avaya Inc 11900 North Pecos Street Westminster Colorado 80234 License Agreement 5 Assignment Avaya may without your consent or notice to You assign this Agreement to an entity to which it transfers ownership of the Software Upon the effective date of such assignment You agree that Avaya shall be released and discharged from all obligations and liabilities under this Agreement
11. Back Next gt Cancel a Click in the box next to the language you want BCMS Vu Client to run in A check means you have selected it b Select Next if you want to accept your choice of language Installing BCMS Vu Client Software 4 17 Installing and Removing BCMS Vu Software c Select Back if you want to return to a previous window d Select Cancel if you want to stop installing BCMS Vu Client In this case the BCMS Vu R2 Master Setup window reappears If you select Next the Choose Destination Location window appears Go to Choose Destination Location on page 4 19 9 If BCMS Vu Server or Wallboard is already installed on this PC the following window appears BCMS Vu R2 Language Setup has detected that a BCMS Vu R2 component has already been installed in the following lanquage English Click on Next to continue installing in this language To install BCMS Vu R2 in another language you must uninstall this version and then install BCMS Vu R2 in the desired lanquage Cancel 4 18 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software a Since BCMS Vu does not support different languages for the Server Client and Wallboard software if you decide to install client in a different language from the software that is already installed you must exit the install procedure select Cancel then Exit remove the Server and or Wallboard software see Removing BCMS V
12. DCP Type D8W Cord 3 6 3 9 DEFINITY system administering 2 5 administering data module 2 14 definition 1 1 DHCP 2 28 DIP Switch positions for 7400B 7400B Plus 3 4 DNS 2 20 configuring 2 21 documentation 1 7 E EIJA 232 D Cable 3 3 3 5 3 7 3 8 H hardware key 1 7 4 1 install 3 14 hardware required 1 8 hexadecimal conversion table 5 5 hosts file 2 20 2 23 I ID Login 2 9 2 17 install BCMS Vu Client software 4 14 BCMS Vu Server software 4 2 BCMS Vu software 1 6 BCMS Vu Wallboard software installation problems 6 1 L Login 2 6 2 7 2 9 2 17 Login ID 2 9 2 17 Issue 2 July 2001 IN 1 Index M maintenance software required 1 14 Message Manager 1 4 1 15 Microsoft Office 1 4 1 15 mouse buttons use of 1 4 MSP 1 Power Supply 3 11 N name resolution 2 20 Netcon channels 2 17 network configuring 2 20 name resolution 2 20 Novell 2 24 Network Interface Card 2 25 Novell Network 2 24 P password 2 6 password aging 2 7 pcANYWHERE 1 4 1 7 1 14 1 15 2 4 power from telephone jack 3 9 MSP 1 Power Supply 3 11 power supply for 7400 7400B Plus Data Module 3 6 power up 3 13 problem solving 6 2 problems 6 1 R related documents 1 5 requirements hardware 1 4 1 8 1 9 software 1 4 1 8 1 9 software for maintenance 1 14 S Server software see BCMS Vu Server software software required 1 8 required for main
13. License Agreement Table of Contents PTO EA CE es coos Dead oa arava taco E E aco cance Dus aera ast E neater E Gus ae 1 1 Introduction 3 ee ie ica Mec ea A Oe oe ee ee 1 1 Contents of This Document 0 0 ees 1 2 Conventions Used in This Document 00 ce eee cece eee ees 1 4 R lated Documients 0 5 40 24 hs te Ai ee east etn en 1 5 Chapter 1 Introduction cc cece cece eee a rere eect ees 1 1 About BCMS Vu Software R20 0 teenies 1 2 BCMS Vu Software R2 and Connectivity to DEFINITY 1 3 BCMS Vu R2 Software Features 0 0 cece een eee 1 3 Operating Environment 20 0 cece tenes 1 4 Differences Between R1 and R2 of BCMS Vu 00 0000 eee 1 4 Differences Between R2 Version 1 and R2 Version 2 of BCMS Vu 1 5 Differences Between R2 Version and R2 Version 3 of BCMS Vu 1 6 Overview of the Installation 2 0 0 cect eee es 1 6 Checking the BCMS Vu Software Package Contents 4 1 7 What You Need on Your PC 1 1 ete eenees 1 8 For the BCMS Vu Server PC took eee cine sb ad ere eV See ee i 1 8 For the BEMS Vu Client PO orarie rirni cee ees 1 9 For a Wallboard PC without Client Software 0005 1 10 Upgrading from BCMS Vu RI to BCMS Vu R2 00 0020 eee 1 11 Upgrading from R1 on Windows NT 4 0 to R2 Server 1 11 Upgrading from R1 on Windows 95 or Windows 98 to R2 Server 1 12 Chan
14. To ensure complete removal of the BCMS Vu software make sure to remove BCMS Vu 1 Select Control Panel from the Start Settings Windows menu 2 Double click on the Add Remove Programs icon The Add Remove Programs window opens 3 Select the Install Uninstall tab 4 Highlight BCMS Vu R2 Server on the list of installed software 5 Select Add Remove The Are you sure you want to completely remove BCMS Vu R2 Server and all of its components window appears 6 Select Yes The Uninstall Shield runs and removes the BCMS Vu software from your computer As the Uninstall Shield runs you may receive a message warning you that a shared folder will be deleted if you proceed Proceed anyway 7 Highlight Data Access Objects DAO and repeat steps 5 and 6 4 12 Removing BCMS Vu Server Software Installing and Removing BCMS Vu Software Note When the removal program is finished you may receive a message that some elements could not be removed and that you should manually remove these items If you receive this message 1 2 Select Details Record the names and paths of the folders and or files in the Details window Select OK Exit the Install Uninstall wizard by selecting OK Delete the folders and or files using either the Windows My Computer or Explorer application Close My Computer or Explorer Removing BCMS Vu Server Software 4 13 im vo w S
15. Vu Server You can do this before or after you install other BCMS Vu software components Client or Wallboard Removing the BCMS Vu R1 Start Icon If you have upgraded from BCMS Vu R1 software to BCMS Vu R2 Server software remove the BCMS Vu R1 start icon from the Windows start menu Note This procedure covers the start icon that the install wizard places in the Windows start menu An icon added to a personal start menu must be removed separately 1 Click with the secondary mouse button on Start 2 Select Explore 3 The Exploring window appears 4 Inthe right window of the Exploring window double click on the Programs icon 5 Click with the secondary button on the BCMS Vu icon Wu The BCMS Vu icon may not be in the right window If this is so go to step 9 6 Select Delete wt fm Q a i f O 7 Select Yes 8 Exit the Exploring window 9 Ifthe BCMS Vu icon is not in the right window in step 5 open Winnt Profiles a Open the Profile folder corresponding to the login under which the R1 software was installed b Open Start Menu Programs c The BCMS Vu R1 icon appears in the right window Installing BCMS Vu Server Software 4 11 Installing and Removing BCMS Vu Software d Perform steps 5 through 8 Removing BCMS Vu Server Software To remove the BCMS Vu software complete the following steps no applications and software programs are running when you begin Gin
16. Vu R2 Lanquage English Dm Cancel 9 Ifyou want to change a location a Select Back until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window 4 34 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software d When you are satisfied with locations you have chosen select Next A window appears showing the progress of the installation When the installation is complete the Setup Complete window appears Setup Complete The Setup Complete window confirms that the setup program has successfully installed the BCMS Vu Wallboard software on your PC Setup Complete Setup has finished copying files to you PC Before you can use the program you must restart Windows or your PC No will restart my computer later Remove any disks from their drives and then click Finish to complete setup wz fm Q O lozi f iS Installing BCMS Vu Wallboard Software 4 35 Installing and Removing BCMS Vu Software Although you have successfully installed BCMS Vu Wallboard before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later 10 a To re boot the PC now select the radio button next to Yes I will restart my computer now and select Finish Windows proceeds to re boot the PC This may t
17. bold type are set to yes y change permissions bemsvuPage 1 of 1 COMMAND PERMISSION CATEGORIES Login Name bemsvu COMMON COMMANDS Display Admin and Maint Data y System Measurements y System Mgmt Data Transfer Only n ADMINISTRATION COMMANDS Administer Stations nAdminister Features n Administer Trunks nAdminister Permissions n Additional Restrictions n MAINTENANCE COMMANDS 2 8 Administering the DEFINITY System Introduction BCMS Agent Login IDs Non EAS In a traditional ACD non EAS environment BCMS VuStats LoginIDs are USED MOSTLY when the customer has more than one agent using the same telephone set and wants to track each agent s BCMS information separately If the customer does not have this need we recommend that this optional feature be set to no The VuStats feature turned to yes on customer options can still be used even though this field is set to no only the recommended BCMS VuStats LoginIDs will not be used A ol im Q O ozi f O change system parameters customer options OPTIONAL FEATURES G3 Version V5Maximum Ports 2800 Logged in ACD Agents 500 Abbreviated Dialing Enhanced List yCall Work Codes n A D Grp Sys List Dialing Start at 01 nCAS Branch n ACD yCAS Main y AT amp T Adjunct Links nDCS Basic y Answer Supervision by Call ClassifierDCS Call Coverage ARS yDTMF Feedback Signals for VRU n ARS AAR Partitioning yEmergency Access to At
18. cable Ifthe serial port on the PC has 9 pins use a DB9 to RJ11 connection cable For complete instructions on how to install Avaya wallboards refer to the manuals listed on the first page of this document For instructions on how to install other types of wallboards refer to the user s manual that accompanies the wallboard Note Avaya wallboards are addressed using hexadecimal notation You address them using the remote control unit that comes with the wallboards Refer to the user s guide that comes with the wallboard However when you enter a wallboard address in the BCMS Vu configuration procedure you must use decimal notation Furthermore BCMS Vu accepts wallboard addresses only from 0 to 127 decimal The table at the end of this chapter relates decimal addresses from 0 to 127 to corresponding hexadecimal addresses N pa D w a oo f O Installing the Wallboard 5 3 Installing a Wallboard Registering a Wallboard Before you can use a wallboard you must register it with the Server Refer to Chapter 4 Configuring and Managing the BCMS Vu Software in BCMS Vu Software R2 User Guide 5 4 Registering a Wallboard Decimal Hexadecimal Table Installing a Wallboard Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex 0 0 23 17 46 2E 69 45 92 5C 115 73 1 1 24 18 47 2F 70 46 93 5D 116 74 2 2 25 19 48 30 71 47 94 5E
19. f O TE Ra Oe a a oe E Administering the DEFINITY System 2 13 Introduction Administering the DEFINITY System to Support the Data Module The data module can be used with DEFINITY ProLogix or DEFINITY System G3 V4 R5 or later It cannot be used with a DEFINITY ONE System For a DEFINITY ONE system go to the next section Configuring a Network Data Module without a Telephone The following form shows the software translation for a data module without a telephone The data extension and port must be assigned by the local account team or customer Command add data module lt number gt case sensitive DATA MODULE Data Extension Name BCMS VuBCC 2 Type pdmCOS 1 Remote Loop Around Test n Port COR 1 Secondary data module n TN 1 Connected to dte ITC restricted ABBREVIATED DIALING List 1 SPECIAL DIALING OPTION ASSIGNED MEMBER Station with a data extension button for this data module 2 14 Administering the DEFINITY System to Support the Data Module Introduction Data Module with a Telephone The following form shows the software translations for a data module with a telephone When you change the data module field to yes on the station form an additional page is added to the station form The station extension port and data extension must be assigned locally pa 2 en Page 1 a ge O STATION Extension BCC 0 TN 1 Type 8411D Lock Message
20. into the connector on the rear panel of the 8400B Plus labeled LINE Insert the other end of the D8W telephone cord into the DEFINITY system telephone wall jack as shown in the following figure 1 8400B Plus Data Module Rear Endplate ees M9 F25 Adapter ped use only with 25 pin x EJA 232 D Connector Cord Telephone Optional EIA 232 D 9 pin or 25 pin Connector Cord fog im Q a i K iS Installing the Data Module 3 9 Installing the Data Module Hardware Key and Remote Maintenance Line If the data module will receive power from a separate KS 22911 power supply do the following 1 Insert one end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE 2 Connect the other end of the D8W telephone cord to the lower socket of a 400B2 adapter as shown in the following figure 8400B Plus Data Module Rear Endplate M9 F25 Adapter sw use only with 25 pin TA 232 D Connector Cord Telephone Optional EIA 232 D 9 pin or 25 pin onnector Cord Jack KS 22911 L2 J Power Supply 400B2 Adapter Connect the power supply as follows 1 Insert the output connector of the power supply int
21. is preferred because otherwise the Server PC must have access to the Client PC s database in order to perform downloads e Saved reports remain where they were before the upgrade The R2 Client can display them Wallboard configuration is not saved The first time you try to open a saved report after upgrading to BCMS Vu R2 Client you are asked if you want to convert the old R1 report to an R2 report Choose Yes Upgrading from BCMS Vu R1 to BCMS Vu R2 1 13 Introduction e After you install BCMS Vu R2 software over BCMS Vu R1 software you should remove the BCMS Vu R1 start icon from the Windows start menu Instructions for this are at the end of the software installation procedures in Chapter 4 Software Required for Maintenance Contracts In addition to installing BMCS Vu software you need to install pcANYWHERE software on the same PC as the Server software The pcANYWHERE software enables Avaya to log into your PC remotely and perform troubleshooting procedures Use the installation procedures in the ppANYWHERE documentation to install your Server PC as a host computer Avaya recommends that peANYWHERE software be opened only when working with Avaya personnel to prevent unauthorized remote access to the BCMS Vu Server PC Remote access is possible only when pcANYWHERE software is open and set up as a host PC BCMS Vu Server PC it is essential that you take the following Because pecANYWHERE software allows a remote P
22. n COR 1 Port Security Code COS 1 Name Coverage Path FEATURE OPTIONS LWC Reception msa spaAuto Select Any Idle Appear ance n LWC Activation yCoverage Msg Retrieval y CDR Privacy nAuto Answer none Redirect Notification yData Restriction n Per Button Ring Control nIdle Appearance Preference n Bridged Call alerting nPersonalized Ringing Pattern 1 Active Station Ringing singleRestrict Last Appearance y Data Module yMute Button Enabled y Speakerphone 2 way Audible Message Waiting n Display Language englishDisp Client Redir n Message Lamp Ext Select Last Used Appearance n Administering the DEFINITY System to Support the Data Module 2 15 Introduction Page 4 STATION DATA MODULE Data Extension BCC 2 ITC restricted Name BCMS VuCOR 1COS 1 TN 1 ABBREVIATED DIALING List 1 SPECIAL DIALING OPTION ASSIGNED MEMBER Station with a data extension button for this data module Ext 1 2 16 Administering the DEFINITY System to Support the Data Module Introduction Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r If the DEFINITY system is a G3SI or ProLogix you must administer netcon channels If the DEFINITY system is a G3R you must administer system ports The netcon channels or system ports are also administered as members of a hunt group To determine if a hunt group has been administered issue the following command im Q Q oo f O
23. netcon 1 11 2192 OIBXX02 netcon 1 11 2193 01BXX03 netcon 1 11 2194 01BXX04 netcon 1 11 2195 01AXX01I netcon 1 11 You may see eight netcon channels Four are true netcon channels and four are maintenance netcon extensions Use the netcons that begin with the port address of O1A For system ports list data module DATA MODULES Ext Port TypeNameCOSCOR TN ISN 6011 01B1501 system portSYSTEM PORT 1511 6012 01B1502 system portSYSTEM PORT 1511 6013 01B1503 system portSYSTEM PORT 1511 6014 01B1504 system portSYSTEM PORT 1511 6015 01B1505 system portSYSTEM PORT 1511 6016 01B1506 system portSYSTEM PORT 1511 6017 01B1507 system portSYSTEM PORT1511 Administering the DEFINITY System to Support the Data Module 2 19 Introduction Configuring a Network Connecting to a DEFINITY System requires the server PC to be on a network and able to communicate with the DEFINITY using a LAN Preliminary Considerations Note Unless otherwise noted every item refers to PCs operating with either Windows 95 Windows 98 Windows 2000 Professional or Server or Windows NT 4 0 O Be sure the PC on which Client software will be installed is connected to the same network as the Server PC It is properly connected if you can locate the Server PC in Network Neighborhood from every Client PC and can locate every Client PC in Network Neighborhood from every Server PC O You must have one of the following name resolutio
24. port on your PC has nine pins you also need an M25 F9 Adapter Selecting an ETA 232 D Cable Select an EIA 232 D cable with a male connector at one end to connect with the Port 1 connector of the 7400B 7400B Plus and a connector of the appropriate gender at the other end to connect to the communications port of your PC Cables with an earlier RS 232 C designation will also work Setting the 7400B 7400B Plus Data Module Configuration Before connecting the data module set its configuration To do this complete the following steps Disconnect all cables and telephone cords from the rear of the unit If you do not disconnect all cables and cords at this point you could cause permanent damage to the 7400 7400B Plus log a D w er lozi K O Installing the Data Module 3 3 Installing the Data Module Hardware Key and Remote Maintenance Line Remove the top access panel of the 7400B 7400B Plus as follows l 6 7 While applying a gentle lifting pressure at the rear edge of the access panel insert the tip of a ball point pen or other suitable device into each of the two tab lock holes in the rear panel to release the locking tabs Lift and remove the access panel Ifa ROM board is installed just inside the access opening of the 7400B 7400B Plus grasp the edges of the ROM board inside the access opening and lift the board out of its socket Locate the 8 position dip switch on the main circuit board approxi
25. removes the BCMS Vu Wallboard software from your computer Note When the removal program is finished you may receive a message that some elements could not be removed and that you should manually remove these items If you receive this message 1 Select Details 2 Record the names and paths of the folders and or files in the Details window 3 Select OK 4 Exit the Install Uninstall Wizard by selecting OK 5 Delete the folders and or files using either the Windows My Computer or the Explorer application 6 Close My Computer or Explorer wt im Q 2 ozi K O Removing BCMS Vu Wallboard Software 4 37 Installing and Removing BCMS Vu Software 4 38 Removing BCMS Vu Wallboard Software Installing a Wallboard Introduction This chapter describes the equipment you will need and the steps to follow when installing a wallboard The sections included in this chapter are as follows e Wallboard Types e Installing the Wallboard e Registering a Wallboard Related Documents Refer to your wallboard user guide for more information Avaya Wallboard users can refer to BCMS Vu Wallboard Models WB1 WB2 IW1 and IW2 Installation Programming and Troubleshooting Instructions 555 230 706 Wallboard Models WB3 and IW3 Installation Programming and Troubleshooting Instructions 585 216 100 Wallboard Model WBS Installation Programming Troubleshooting Instructions 585 216 102 Introduction 5
26. suet soca educa Veh E W Eaa 4 35 Removing BCMS Vu Wallboard Software 0 0 cee eee eee eee 4 36 TOC x Table of Contents Chapter 5 Installing a Wallboard 0 ccc cece cece cece reece eee 5 1 Introductions inen ieies Rake need teen ae Men oe eee ad 5 1 R lated Documents elai ut ctelha wel sede Phe ees edge eek ehh ue he 5 1 Wallboard Types rere e Ge OR ces ne ie SL ee 5 2 Installing the Wallboard 20 0 0 ees 5 3 Registering a Wallboard onses naasen a N e E a tenet eeeeees 5 4 Chapter 6 Troubleshooting Problems 0 ccc cec cece cree eeeees 6 1 Tntrod ctioi seri siete ee CREE oe a ee Ee ae ees 6 1 Troubleshooting BCMS Vu Installation 0 0 0 0 cece ee eee 6 2 TOC xi Table of Contents TOC xii Preface Introduction Note In this guide the term DEFINITY system refers to DEFINITY ProLogix DEFINITY ECS Generic 3 Version 4 G3V4 R5 or later and DEFINITY ONE Communications System R2 DEFINITY ONE The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu R2 Server Client and Wallboard software It includes procedures for installing the BCMS Vu software from the distribution CD ROM and installing a data module hardware key and a wallboard to be used with the BCMS Vu software The final chapter provides guidelines for responding to problems that may be encountered during the installation process The BCMS Vu Software Instal
27. support the data module if appropriate e Configure your network or stand alone PC 2 1 Introduction Administering the DEFINITY System Connecting the Components equipment room or it can be anywhere in the building that is The Server PC can be located in the DEFINITY system convenient to the user If you are using the data module we recommend that you administer the DEFINITY system and data module using the instructions in this chapter before you physically connect the data module to the PC and DEFINITY system Refer to the Data Module User Guide for detailed instructions about connecting the power supply for the data module Note Before you begin this procedure be sure you know your customer login and password for the DEFINITY system The customer login and password may be case sensitive 2 2 Administering the DEFINITY System Introduction The following diagrams show the connections required for the components of BCMS Vu The first diagram depicts the BCMS Vu server connected to the DEFINITY system via the data module and the next diagram depicts the BCMS Vu server connected to the DEFINITY system via TCP IP LAN BCMS Vu server connected to the DEFINITY system via Data Module If telephone used line jack connect to phone im Q l ozi f O INI as 84008 or 74008 PC with BCMS Yu DATA MODULE amp nc ANYWHERE DEFINITY G3 8400B requires
28. upgrading from BCMS Vu R1 to BCMS Vu R2 Client the following window appears BCMS Yu R1 Found Setup has detected a BCMS Vu R1 installation BCMS Vu R1 Real time Reports Ifyou open a BCMS Vu R1 Real time report in BCMS Vu R2 it will be converted to R2 format and copied to the appropriate location on a BCMS Vu R2 Server Upgrade BCMS Vu R1 to BCMS Vu R2 Server To use this computer as BCMS Vu R2 Server exit this installation and start the BCMS Vu R2 Server Installation Cancel lt Back 4 16 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software 7 Select Next If BCMS Vu Server is not installed on this PC a window appears asking you to select the language in which you want BCMS Vu Client to be installed If this happens go to step 8 If BCMS Vu Server is already installed a window appears telling you that if you want to install Client in a different language you must remove the Server software If this happens go to step 9 At this point one of two things can occur 8 In the following window select the same language that you will later select for the Server Separate languages for the Server and Client are not supported BCMS Yu Language Please select the language for the BCMS Vu R2 program This may be different from the operating system language English French German Italian Portuquese Spanish wz fm Q O lozi f lt
29. want to return to a previous window wz vo w a S Q Select Cancel if you want to stop installing BCMS Vu Server In this case a the BCMS Vu R2 Master Setup window reappears If you select Next the Choose Destination Location window appears Installing BCMS Vu Server Software 4 5 Installing and Removing BCMS Vu Software Choose Destination Location The Choose Destination Location window is where you select the directory on your PC or on the network in which the BCMS Vu Server software will be installed You may install the Server software on any network drive or on any directory on your PC Note For best performance we strongly advise you accept the default location and install the software on the local hard drive Choose Destination Location Setup will install BCMS Yu R2 Server in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu R2 Server by clicking Cancel to exit Setup po Folder C Program Files Avaya BCMS Vu Browse Loe 8 a To accept the default location for BCMS Vu program files C Program Files Avaya BCMS Vu select Next The Select Program Folder window appears b If you want to install the BCMS Vu software somewhere other than the default location complete the following steps 4 6 Installing BCMS Vu Ser
30. 1 Installing a Wallboard Wallboard Types The BCMS Vu software supports eight types of wallboards The following table lists the characteristics specific to each wallboard ee Manufacturer aa ae pert Colors Supported WBI IW1 Spectrum 2 20 Red green yellow WB2 IW2 Spectrum 2 26 Red green yellow WB3 IW3 Spectrum 2 33 Red green yellow WB5 IW5 Spectrum 1 20 Red green yellow TCD226C AdvaTel 1 26 Red green yellow TCD426C AdvaTel 4 26 Red green yellow Japanese AdvaTel 2 10 Red green yellow Wallboard UPD 64 Ferrograph 2 30 Red green yellow Note BCMS Vu software does not allow you to change the color of the text that is displayed on the wallboard In particular the thresholds will be indicated by the display changing to yellow caution or red warning if the wallboard supports these colors 5 2 Wallboard Types Installing a Wallboard Installing the Wallboard To install an external wallboard to use with BCMS Vu software complete the following tasks e Unpack the wallboard e Be sure that a converter box that converts the communication protocol from RS 485 the wallboard protocol to RS 232 the PC protocol is included with the wallboard e Be sure that the wallboard installation document is included with the wallboard e Connect the communications cable from the wallboard to the PC Ifthe serial port on the PC has 25 pins use a DB25 to RJ11 connection
31. 117 75 3 3 26 1A 49 31 72 48 95 5F 118 76 4 4 27 1B 50 32 73 49 96 60 119 77 3 3 28 1C 51 33 74 4A 97 61 120 78 6 6 29 1D 52 34 75 4B 98 62 121 79 7 7 30 1E 53 35 76 4C 99 63 122 7A 8 8 31 1F 54 36 77 4D 100 64 123 7B 9 9 32 20 55 37 78 4E 101 65 124 7C 10 A 33 21 56 38 79 4F 102 66 125 7D 11 B 34 22 57 39 80 50 103 67 126 TE 12 C 35 23 58 3A 81 51 104 68 127 7F 13 D 36 24 59 3B 82 52 105 69 14 E 37 25 60 3C 83 53 106 6A 15 F 38 26 61 3D 84 54 107 6B 16 10 39 27 62 3E 85 55 108 6C 17 11 40 28 63 3F 86 56 109 6D 18 12 41 29 64 40 87 57 110 6E 19 13 42 2A 65 41 88 58 111 6F 20 14 43 2B 66 42 89 59 112 70 21 15 44 2C 67 43 90 5A 113 71 22 16 45 2D 68 44 91 5B 114 72 Registering a Wallboard 5 5 Lre im Q a i f O Installing a Wallboard 5 6 Registering a Wallboard Troubleshooting Problems Introduction If problems occur during installation correct them before you proceed The following sections describe the most likely sources of error To resolve problems that occur while you are running the BCMS Vu software refer to the Troubleshooting chapter of the BCMS Vu Software User Guide Introduction 6 1 Installation Problems Troubleshooting BCMS Vu Installation This section will help you resolve problems you may encounter when you install BCMS Vu software Here are some possible problems and the actions you can take to recover when you i
32. 20 TOC ix Table of Contents Preliminary Considerations 0 0 ccc cece eee eee eens 2 20 Configuring v 65 Spe cate dea Mien E Goede bea Meek wet 2 21 Configuring a PC without a Network Interface Card NIC 2 25 Chapter 3 Installing the Data Module Hardware Key and Remote Maintenance MING go E E A E oa ew E te cosine wewianete woos Wig bee eo ree Ne ace 3 1 IntroductiOn 3 eccer ikke eg a Reg Sead Sa ON aida Bee ee 3 1 Installing the Data Module 0 0 0 ec eee eens 3 2 Installing the 7400B 7400B Plus Data Module with a Telephone 3 2 Installing a 7400B 7400B Plus Data Module without a Telephone 3 2 Selecting an EIA 232 D Cable unuunu eee eee 3 3 Setting the 7400B 7400B Plus Data Module Configuration 3 3 Connecting the EIA 232 D Cable 00 2 0 eee eee 3 5 Connecting the DCP Type D8W Cord 00000 c eee eee 3 6 Connecting the Power Supply 000 c eee teens 3 6 P wer Up iis ete dpa ae Rote A TRADE ER VEE ASAE doce 3 7 Installing an 8400B Plus Data Module with a Telephone 3 7 Selecting an EIA 232 D Cable 00 0 eee eee eee 3 7 Connecting the EIA 232 D Cable 00 eee eee 3 8 Connecting the DCP Type D8W Cord 0000s 3 9 Installing an 8400B Plus Data Module without a Telephone 3 12 Power Up mire ions Gates Cee BE ented Gane bce mine eke Cees 3 13 Installing a Hardware Key 2 2 ec cence ene 3 14 Chapter
33. 3232 2 wire digital port cable 7400B requires 4 wire digital port to analog DID ext port PC with BCMS Vu to analog CO analog line busines line hos Modem connect analog from modem to one of these connections modem may be internal to the pe Administering the DEFINITY System 2 3 Introduction BCMS Vu server connecting to the DEFINITY system via TCP IP DEFINITY SYSTEM PC with BCMS Vu and pcANYWHERE to analog RS 232 DID ext port cable toanalogCO analog business line line Modem can be internal to PC Connect analog line from modem to one of these connections Installing an Analog Line An analog line is required for remote maintenance using peANYWHERE The analog line can be a DID extension on the DEFINITY system or a central office line After the analog line is connected to the customer s modem and pcANYWHERE software is installed have the Technical Service Center verify that remote access is operational Mark the analog line with the telephone number for future reference 2 4 Administering the DEFINITY System Introduction Administering taken from a V5 DEFINITY system If you have a different DEFINITY system you will see slightly different screens Refer to your DEFINITY system administration manual The examples of screens in the following procedures are a D w a R f iS Administering the DEFINITY System 2 5 Introduction
34. AVAYA BCMS Vu Software R2 V3 Installation Guide 585 217 103 Issue 3 July 2001 2001 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warran
35. BCMS Vu Login and Password This login and password is used by BCMS Vu to login to the DEFINITY system and download data Add a new login and password in the DEFINITY system with the following command this must be done with a customer s login Command add login bemsvu case sensitive Record this login and password because you will need it when you configure BCMS Vu add login bemsvu Page 1 of 1 LOGIN ADMINISTRATIOR Password of Login Making Change ILOGIN BEING ADMINISTERED Login s Name bemsvu Login Type customer Service Level non super user ILOGIN S PASSWORD INFORMATION Login s Password Reenter Login s Password Password Aging cycle Length Days Be sure the password aging cycle length is left blank 2 6 Administering the DEFINITY System Introduction i e Password aging for the BCMS Vu logon is in effect on the DEFINITY system and e Aging is in effect for the login that BCMS Vu Server uses to access the DEFINITY system and e The password expires you must change the password on the DEFINITY system and in BCMS Vu Server for that login To eliminate this problem altogether you may turn off password aging on the DEFINITY system add login form To do this leave the password aging field in the next screen blank im Q a R f iS Administering the DEFINITY System 2 7 Introduction Use the change permissions command and make sure the following fields in
36. C to access the 7 precautions eWhile installing ppeANYWHERE software do not select the Autoload option The Autoload option starts ppANYWHERE each time the computer is turned on Do not start ppANYWHERE software unless you are asked to do so by Avaya and be sure to close it immediately afterwards elf you must leave peANYWHERE software open at all times for your own purposes use a password that is not related in any way to the passwords you use to access the DEFINITY system or BCMS Include characters in the password that are not alphabetic use numbers special characters Do not make this password widely known Refer to the ppeANYWHERE user s guide for instructions on establishing passwords 1 14 Software Required for Maintenance Contracts Introduction Installation Checklist IMPORTANT Before you attempt to install BCMS Vu software be sure to look at and use the appropriate check list in this section This checklist is critical for helping you to perform all of the steps in the correct order A ol im Q O R f O Note Avaya certifies that BCMS Vu software has been tested and found to run co resident with Microsoft Office 95 Microsoft Office 97 Microsoft Office 2000 Professional or Server Intuity Message Manager CentreVu Supervisor CentreVu Agent and Symantec ppeANYWHERE Avaya makes no claims whatsoever as to the compatibility of BCMS Vu software with any other software application
37. Client PC O Asingle processor Pentium O 32MB of main memory with Windows 95 or Windows 98 installed or 64 MB of memory with Windows 2000 Professional or Server or Windows NT 4 0 installed What You Need on Your PC 1 9 Introduction OO OF l 5 MB 5 120 KB of free disk space A double speed CD ROM drive A serial port for each external wallboard connected to the PC or one port if the wallboards are daisy chained Windows 95 Windows 98 Windows 2000 Professional or Server or Windows NT 4 0 Workstation or Server with at least Service Pack 4 installed on the PC The BCMS Vu Software R2 distribution CD ROM Optionally one of the wallboards supported by BCMS Vu software The name of the Server you want to connect to A sound card and speakers if you want to use audible alerts For a Wallboard PC without Client Software OU oO A single processor Pentium Windows 95 Windows 98 Windows 2000 Professional or Server or Windows NT 4 0 installed on the PC 32 MB of RAM 10 MB of free disk space A double speed CD ROM drive An available serial port for each non daisy chained wallboard 1 10 What You Need on Your PC Introduction Upgrading from BCMS Vu R1 to BCMS Vu R2 Upgrading from R1 on Windows NT 4 0 to R2 Server We recommend that when you upgrade from BCMSVu R1 on Windows NT 4 0 to BCMSVu R2 Server you do not remove BCMSVu R1 because you thereby preserves historical data saved reports and
38. E WILL BE UNINTERRUPTED Some states or countries do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts so the above limitation may not apply to You This warranty gives You specific legal rights which vary from state to state EXCLUSIVE REMEDY EXCEPT FOR BODILY INJURY CAUSED BY AVAYA S NEGLIGENCE AVAYA S ENTIRE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE Software OR DOCUMENTATION AND YOUR EXCLUSIVE REMEDY IS LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO EXCEED 10 000 AVAYA SHALL NOT IN ANY CASE BE LIABLE FOR ANY SPECIAL INCIDENTAL CONSEQUENTIAL INDIRECT OR PUNITIVE DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AVAYA IS NOT RESPONSIBLE FOR LOST PROFITS OR REVENUE LOSS OF USE OF THE Software LOSS OF DATA COSTS OF RECREATING LOST DATA THE COST OF ANY SUBSTITUTE EQUIPMENT OR PROGRAM OR CLAIMS BY ANY PARTY OTHER THAN YOU Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to You GENERAL CONDITIONS 1 Governing Law This Agreement shall be governed by and interpreted in accordance with the substantive laws of the State of New Jersey of the United States of America 2 Entire Agreement This Agreement sets forth the entire understanding and agreement between You and Avaya and may be amended only in a writing or writings signed by You and
39. Those who attempt to run BCMS Vu software with any other co resident application do so at their own risk Installing BCMS Vu R2 Be sure you know the following or have access to O The login and password for all PCs O The BCMS Vu login and password administered on the DEFINITY system The name of the Server PC The IP address of the Server PC The Windows Login IDs of all Client users Installation Checklist 1 15 Introduction OO OF l The names of all PCs to which you attach wallboards The addresses of all wallboards If using a data module the COM Port used by the 7400 or 8400 data module that connects to the DEFINITY system other than DEFINITY ONE The names of PCs and associated COM Ports to which wallboards are attached If you are on a network the network domain Connecting to a DEFINITY system requires that the server PC be on the network The telephone number for BCMS Vu to access the DEFINITY system the hunt group extension used for Netcon channels This is not applicable to DEFINITY ONE systems Hostname IP address of the DEFINITY system On the Server PC Make sure you have everything listed in Checking the BCMS Vu Software Package Contents on page 1 7 What You Need on Your PC on page 1 8 and Software Required for Maintenance Contracts on page 1 14 If you are upgrading from R1 to R2 read Upgrading from BCMS Vu R1 to BCMS Vu R2 on page 1 11 Turn off your PC If
40. ack Installing the Data Module 3 11 Installing the Data Module Hardware Key and Remote Maintenance Line 3 Insert the AC connector of the power supply unit into an appropriate AC outlet Be certain that the AC outlet to which you connect the power supply is unswitched not controlled by a wall switch or light dimmer Installing an 8400B Plus Data Module without a Telephone The 8400B Plus options must be set with a terminal 715 BCS system administration terminal or PC with terminal emulation Windows NT 4 0 comes with HyperTerminal To access it 1 Click on Start Programs Accessories Hyperterminal HyperTerm 2 Enter test in the name field 3 Select OK 4 Change connect using to direct to COM 1 COM 2 COM 3 and so forth depending on which COM Port you are using to connect to the data module 5 Select OK until you get a blank screen Issue the following commands Command Response l at OK This indicates a good connection between the termi nal PC and the 8400B Plus 2 at amp f OK This resets to factory default settings 3 ats24 000 Default setting 4 ats24 001 001 OK This indicates that the option has been changed to without a voice telephone 5 at amp w0 OK Options are stored in profile 0 6 at amp y0 OK Profile 0 is designated to be used in case the 8400B Plus loses power 3 12 Installing the Data Module Installing the Data Module Hardware Key and Remote Mainten
41. ake several minutes When the PC is rebooted the Windows desktop appears on your screen b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish The BCMS Vu R2 Master Setup window reappears 11 To install BCMS Vu Client software a Ifthe BCMS Vu R2 Master Setup window is on your screen select BCMS Vu Client Setup and go to Welcome on page 4 15 b Ifthe BCMS Vu R2 Master Setup window is not on your screen go to Installing BCMS Vu Client Software on page 4 14 and follow instructions 12 To leave the installation program select Exit Removing BCMS Vu Wallboard Software To remove BCMS Vu Wallboard software complete the following steps Gin To ensure complete removal of the BCMS Vu Wallboard software make sure the application is closed before performing the uninstall 1 Select Control Panel from the Start Settings menu 2 Double click on Add Remove Programs The Add Remove Programs window opens 3 Select the Install Uninstall tab 4 Highlight BCMS Vu Wallboard on the list of installed software 4 36 Removing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software 5 Select Add Remove The Are you sure you want to entirely remove the selected application and all of its components window appears 6 Select Yes The Uninstall Shield runs and
42. ance Line Power Up When you first apply power to the 8400B Plus the unit carries out a self test to verify that it is in working order During the self test both LEDs will remain lit When the self test is complete the green LED will go off If the self test passed the red LED will remain lit This indicates that the unit is installed and ready for use If the self test failed the red LED will flash three times and then remain lit See the 8400B Plus Data Module User Guide to resolve configuration problems Note Ifthe red and green LEDs flash alternately the data module cannot communicate with the switch In this case e Check the connections and wiring e Check the data module optioning e Test the data module from the DEFINITY system using the Status Data switch command You must enter the data module extension number fog im Q 2 ozi K iS Installing the Data Module 3 13 Installing the Data Module Hardware Key and Remote Maintenance Line Installing a Hardware Key Note You must install the hardware key before you try to start BCMS Vu Server software To install a hardware key on a BCMS Vu Server PC 1 Turn off the BCMS Vu Server PC 2 Disconnect the printer cable from the parallel port on the PC if one is connected 3 Connect the hardware key to the parallel port connector on the PC Refer to the following figure Hardware key 3 14 Installing a Hardware Key Ins
43. appears 4 2 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Welcome The Welcome window gives you general information and warnings about BCMS Vu software Welcome Welcome to the BCMS Vu R2 Server Setup program x This program will install BCMS Vu R2 Server on your PC Itis strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel 4 a Ifyou want to terminate the installation at this point so that you can close any other programs that are running select Cancel wz fm Q a i f b To continue to the next screen select Next If you select Next a window appears asking you if you want to display the latest information about this product that may not be in this manual What s New in BCMS Yu R2 lt 9 Would you like to read the latest information about this product Installing BCMS Vu Server Software 4 3 Installing and Removing BCMS Vu Software 5 a If you want to display this information select Yes read the file in
44. cal for helping you to perform all of the steps in the correct order This chapter Gives you general information about BCMS Vu software Outlines the steps involved in installing BCMS Vu software Lists the hardware and software requirements for the PC on which you are installing the software Discusses the software that is required for the maintenance contract 1 1 Introduction This chapter is organized into the following sections About BCMS Vu Software Differences between Release 1 and Release 2 of BCMS Vu Differences between Release 2 Version 1 and Release 2 Version 2 of BCMS Vu Differences between Release 2 Version 2 and Release 2 Version 3 of BCMS Vu Overview of the Installation Checking the BCMS Vu Software Package Contents What You Need on Your PC Upgrading from BCMS Vu Release 1 to BCMS Vu Release 2 Software Required for Maintenance Contracts Installation Checklist Acceptance Criteria About BCMS Vu Software R2 Avaya BCMS Vu Software R2 is a graphical user interface software application for monitoring the status and performance of a call center using data collected in the Basic Call Management System BCMS on a DEFINITY system BCMS Vu Software R2 supports the DEFINITY Prologix DEFINITY G3V4 load 64 or later ECS R5 or later and DEFINITY ONE 1 2 About BCMS Vu Software R2 Introduction BCMS Vu Software R2 and Connectivity to DEFINITY The type of DEFINITY system determines your connectivity
45. certain configuration parameters We also recommend that you install the R2 Server software on the R1 PC where the historical database is located although this is not required Note When you upgrade from R1 to an R2 Server The R2 Server PC must be a Pentium e The R2 Server PC must have at least 64 MB of RAM e Historical data is copied to the R2 Server under the default Server name For example if you are installing the Server on the C drive historical data is copied to C Program Files Avaya BCMS Vu Server BCMSVu Server e Configuration information BCMS data Server connec tion and configuration information is unchanged e Saved reports remain where they were before the upgrade R2 Client software can open these reports e Wallboard configuration is not saved You must re administer it al Q O R f O Note After you upgrade the R2 software and verify that it functions properly you should remove the R1 software 1 In Control Panel select Add Remove Programs Highlight BCMSVu 1 0 Select Add Remove Return to Add Remove Programs Highlight Data Access Objects DAO 3 0 Select Add Remove Exit Add Remove Programs and Control Panel ND FF RAOUN Upgrading from BCMS Vu R1 to BCMS Vu R2 1 11 Introduction Upgrading from R1 on Windows 95 or Windows 98 to R2 Server When you upgrade from R1 to an R2 Server Windows NT 4 0 must be the operating system on the PC before you instal
46. connected Configure TCP IP O Windows 2000 or Windows NT 4 0 Select the IP Address tab and select the radio button next to Specify an IP address Ask your network administrator which IP address subnet mask and default gateway to use O Windows 95 or Windows 98 Select the IP Address tab and select the radio button next to Specify an IP address Ask your network administrator which IP address and subnet mask to use O The Server PC must have a static IP address Be sure that TCP IP protocol is installed on the network To verify this from the Server PC Windows 2000 or Windows NT 4 0 Open Start Programs Command Prompt and type ipconfig all note the space after ipconfig Windows 95 or Windows 98 Open Start Run and type winipcfg Configuring a Network 2 21 Introduction If TCP IP is installed a window appears describing the configuration If TCP IP is not installed you receive an error message If you receive an error message go into Start Settings Control Panel Network and add TCP IP Protocol You may need the Windows installation disk O In the list of installed network components highlight Network Adapter and select Properties Driver Type Enhanced mode 32 bit and 16 bit NDIS driver Bindings TCP IP Advanced Maximum Transmit Value Not Present or No O Windows 95 or Windows 98 Primary Network Logon Client for Microsoft Networks Note Ina multi prot
47. ct all services If you have configured your PC correctly to this point the services should include NetBIOS Interface NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter Server NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter Workstation NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter Installing the Data Module Hardware Key and Remote Maintenance Line Introduction This chapter describes how to install one of the approved data modules and how to install a BCMS Vu hardware key The sections of the chapter are as follows e Installing a 7400B 7400B Plus Data Module e Installing an 8400B Plus Data Module Installing a BCMS Vu hardware key e Installing a telephone line for remote maintenance Note The data module does not apply to DEFINITY ONE systems ia For DEFINITY ONE systems skip to Installing the Hardware Key Note The data module is installed between the Server PC and the DEFINITY system Introduction 3 1 Installing the Data Module Hardware Key and Remote Maintenance Line The hardware key is connected to a parallel port on the Server PC Installing the Data Module A digital line is required to connect either the 7400B 7400B Plus 4 wire digital port only or 8400B Plus 2 wire digital port only data module to the DEFINITY system Refer to Administering on page 2 5 for data module tra
48. domain validation log all BCMS Vu Clients into either 1 The same domain as that of the NT 4 0 machine 1 Toa domain that has a trustee relationship with that domain in addition to logging into the Novell LAN O Test the network to be sure you have configured the Server correctly 1 Try to ping the Server and Client from the Server and to ping the Server and Client from the Client by their fully qualified domain names for example machine name company com 2 Verify that in Network Neighborhood the Server can locate all Clients and that all Clients can locate the Server If you are successful the network is configured You may now install BCMS Vu software Note The user who runs the BCMS Vu Server must be administered as a Power User 2 24 Configuring a Network Introduction 3 After you install and run BCMS Vu Server software verify that the BCMS Vu shared folder VuShare can be seen from all Clients If you are unsuccessful ask your network administrator to perform the configuration Configuring a PC without a Network Interface Card NIC If your BCMS Vu Server satisfies the following requirements 1 Isin stand alone mode Server and Client software reside on the same PC l Does not have a NIC Configure it using the following settings Note Problems may arise if the Windows PC has previously had NIC in drivers installed even if the NIC has been removed For this reason remove any previ
49. e boot your computer before you can open BCMS Vu Client You can do this before or after you install other BCMS Vu software components Server or Wallboard Removing BCMS Vu Client Software sure no software programs or applications are running before you S To ensure complete removal of the BCMS Vu Client software make start to remove the Client software To remove the BCMS Vu Client software complete the following steps l 2 Select Control Panel from the Start Settings Windows menu Double click on Add Remove Programs The Add Remove Programs window opens Select the Install Uninstall tab Highlight BCMS Vu R2 Client on the list of installed software Select Add Remove The Are you sure you want to completely remove BCMS Vu R Client and all of its components window appears 4 24 Removing BCMS Vu Client Software Installing and Removing BCMS Vu Software 6 Select Yes The Uninstall Shield runs and removes the BCMS Vu R2 Client software from your computer 7 Exit the Add Remove Programs Properties window and Control Panel 8 In Control Panel select the ODBC icon 9 Browse through each tab a Highlight every component related to BCMS Vu and select Remove b Exit ODBC and Control Panel Note When the removal program is finished you may receive a message that some elements could not be removed and that you should manually remove these items If y
50. e guide to the space required in megabytes for each day s historical data when the interval measured is an hour When the interval is half hour use 185 instead of 370 in the formula splits skills agents trunk groups VDNs 370 BCMS interval in hours 1 8 What You Need on Your PC Introduction O You may need other unused serial ports One to connect to a wallboard This serial port must be an external port One for remote maintenance if you are using an external modem O A parallel port to connect the hardware key A printer may be also connected to this port The BCMS Vu Software R2 distribution CD ROM A ol im Q O oo f O If using a data module either an 8400B Plus or 7400B 7400B Plus that is capable of accessing the DEFINITY system O ADEFINITY system login name and password for access to BCMS For DEFINITY systems other than DEFINITY ONE a DEFINITY system telephone number hunt group extension for Netcon channel is required to connect via the data module For all DEFINITY systems a DEFINITY hostname IP address is required to connect via LAN A sound card and speakers if you want to use audible alerts The peANYWHERE CD ROM An internal or external modem for remote maintenance using pcANYWHERE O The name of the Server PC the names of all Client PCs on the network and the names of all wallboards on the network that you want to use For the BCMS Vu
51. e source code and embodied trade secrets are not licensed to You and any modification addition or deletion is strictly prohibited You agree not to disassemble decompile or otherwise reverse engineer the Software in order to discover the source code and or the trade secrets contained in the source code or for any other reason To the extent that the Software is located in a Member State of the European Community and You need information about the Software in order to achieve interoperability of an independently created software program with the Software You shall first request such information from Avaya Unless Avaya refuses to make such information available You shall not take any steps such as reverse assembly or reverse compilation to derive a source code equivalent to the Software Avaya may charge You a reasonable fee for the provision of such information Copies You may make copies of the Software however you may not execute more than one instance of the Server Software at any one time and more instances of the Client Software at any one time than the number of Single User Licenses purchased and owned by you You may not copy Documentation unless it carries a statement that copying is permitted All proprietary rights notices must be faithfully reproduced and included on all copies Ownership Ownership of and title to the Software and Documentation including any adaptations or copies remains with Avaya and or its licensors Restr
52. e steps to complete the installation and setup of BCMS Vu Software R2 are 1 2 Or eG ST Gye Ole Rs oa 10 11 Administer the DEFINITY system Administer the network required for the DEFINITY system or stand alone PC if any If using a data module install the data module Install the hardware key on the Server PC Install the BCMS Vu Server software Install the BCMS Vu Client software Install the BCMS Vu Wallboard software if you are using wallboards Install the wallboard s if you are using any Configure BCMS Vu software Verify connectivity to the DEFINITY system Verify that acceptance criteria have been met The remaining chapters of the guide describe these steps 1 6 Overview of the Installation Introduction Checking the BCMS Vu Software Package Contents To be sure you have everything you need verify that the following items are included in the software package e Program disk your BCMS Vu Software R2 package should contain a CD ROM with the software program e Hardware Key The hardware key must be labeled R2 There are three versions which allow one up to five and up to ten Clients to be connected to the Server e pcANYWHERE software A ol im Q O R f O e Documentation your BCMS Vu Software R2 package should contain the following documents BCMS Vu Software R2 Installation Guide Located on the BCMS Vu program disk as Documents lt Language
53. en installed in the following language English Click on Next to continue installing in this language To install BCMS Vu R2 in another language you must uninstall this version and then install BCMS Vu R2 in the desired language Cancel a If you decide to install BCMS Vu Wallboard in the same language in which BCMS Vu Client is now installed select Next The Choose Destination Location window appears Go to Choose Destination Location Window on page 4 32 wz vo w a S Q b Since BCMS Vu does not support different languages for the Client and Wallboard software if you decide to install Wallboard in a different language from the Client software that is already installed you must exit the install procedure select Cancel then Exit remove the Client software see Removing BCMS Vu Client Software on page 4 24 and reinstall the Wallboard software in the same language The Choose Destination Location window appears Installing BCMS Vu Wallboard Software 4 31 Installing and Removing BCMS Vu Software Choose Destination Location Window The Choose Destination Location window is where you select the directory on your PC in which the BCMS Vu Wallboard software will be installed You may install the Wallboard software on any network drive or in any directory on your PC You must install BCMS Vu Wallboard software on every PC in the network to which an external wallboard that is reg
54. erating system Note that the BCMS Vu Software R2 is not supported for 486 PCs nor is it supported for all localized Windows 95 98 Windows 2000 Professional or Server and Windows NT 4 0 operating systems Note Avaya certifies that BCMS Vu Software R2 has been tested and found to run co resident with Microsoft Office 95 Microsoft Office 97 Microsoft Office 2000 Intuity Message Manager CentreVu Supervisor CentreVu Agent and Symantec pcANYWHERE Avaya makes no claims whatsoever as to the compatibility of BCMS Vu Software R2 with any other software application Those who attempt to run BCMS Vu Software R2 with any other co resident application do so at their own risk Differences Between R1 and R2 of BCMS Vu Release 2 of BCMS Vu is the response by Avaya to requests from users for more features than exist on Release 1 The most obvious difference between Release 1 and Release 2 is the separation of the Server application from the Client application The Server application is installed on one PC which is connected to a DEFINITY system The Server obtains data from the DEFINITY system Client applications are installed on the same PC as the Server or on other PCs which connect to the server over a LAN instead of connecting directly to the DEFINITY system 1 4 Differences Between R1 and R2 of BCMS Vu Introduction With Release 2 users can e Access real time data without each BCMS Vu program having a direct con
55. es Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel 4 a Ifyou want to terminate the installation at this point so that you can close any other programs that are running select Cancel b To continue with the next screen select Next If you select Next a window appears asking you if you want to display the latest information about this product that may not be in this manual What s New in BCMS Yu R2 Q Would you like to read the latest information about this product 4 28 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software c If you want to display this information select Yes read the file in the Notepad window that appears then exit the Notepad window Note We strongly recommend that you read the latest information If you do not read it during the installation you should access and read it later by opening Start Programs Avaya Wallboard Readme d Ifyou do not want to display the readme file select No Note At this point one of two things can occur If BCMS Vu Client is not yet installed a window appears asking you to select the language in which you want BCMS Vu Wallboard to be installed If this is the case go to step 5 If BCMS Vu Client is already installed a window appears telling you that if you want
56. eside unless you create a shortcut for it and place the shortcut somewhere else Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one fram the existing Folders list Click Next to continue Program Folders Avaya Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW 7 ForeHelp 2 1 McAfee VirusScan NT McAfee WebScan Message Manager Netscape Communicator wz vo w S Q lt Back 8 a Ifyou want the Wallboard Start icon to be in the default location Start Programs Avaya select Next Installing BCMS Vu Wallboard Software 4 33 Installing and Removing BCMS Vu Software b If you want the Start icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders or type a new folder name in the box labeled Program Folders and select Next The Start Copying Files window appears Start Copying Files The Start Copying Files window lets you review the locations you have designated for storing the wallboard software and Start Program icon and the language you have chosen Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings BCMS
57. ge 4 28 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive 4 26 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software The BCMS Vu Master Setup window of the installation wizard appears AVAYA communication BCMS Vu z BCMS Vu Server Setup a BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit 3 Select BCMS Vu Wallboard Setup The Welcome window appears Note If BCMS Vu Server software is already installed on this PC a window appears reminding you of this fact and the setup program will not install the wallboard software Your only option is to select Finish and return to the BCMS Vu R2 Master Setup window To exit the BCMS Vu Master Setup window select Exit wz fm Q O R f O Installing BCMS Vu Wallboard Software 4 27 Installing and Removing BCMS Vu Software Welcome The Welcome window gives you general information and warnings about the BCMS Vu Wallboard software Welcome to the BCMS Vu R2 Wallboard Setup program a This program will install BCMS Vu R2 Wallboard on your PC Itis strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Nextto continue with the Setup program WARNING This program is protected by copyright law and international treati
58. ging R2 Server from Windows 95 or Windows 98 to Windows NT 4 0 1 13 Upgrading from R1 to R2 Client 2 20 0 0 eee ee 1 13 Software Required for Maintenance Contracts 00 00 ee eee 1 14 Installation Ch cklist i on 2 eee ied SR TE SN 1 15 Installing BCMS Vu R2 20 0 ete ees 1 15 Onthe Server PC veces nets gee es ee tela po ee Lo bewepe ded pA 1 16 On the Client PC oes cla Bea eee Mea a ae es 1 17 On a Wallboard PC without Client Software Installed 1 18 Acceptances 285 saa GA FTA ee Ra SST EAE Se HESS 1 18 Acceptance Criteria sred rori nea dhe waa tees de ovale ade By al ese G 1 19 Chapter 2 Administering the DEFINITY System and Configuring the Network 2 1 Administering the DEFINITY System 000 cee eee ees 2 2 Connecting the Components 000 c ee cee eens 2 2 Installing an Analog Line 00 0c ce cece eee ene 2 4 Administering eroe ee ect et eee eet EG Ee ERE EG 2 5 BCMS Vu Login and Password 000 e cece eee eens 2 6 BCMS Agent Login IDs Non EAS 0 0 0 e ee eee eee 2 9 Administering the DEFINITY System to Support the Data Module 2 14 Data Module without a Telephone 0 0 0 0 e eee 2 14 Data Module with a Telephone 0 0000 eee ee eee ees 2 15 Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITE G31 eee reer he edn oh hte sak Pe ea gene Ee Pee 2 17 Configuring a Network 0 0 cette nee 2
59. gt Intstallation Guide PDF Substitute lt Language gt with a specific directory For example D Documents English InstallGuide PDF BCMS Vu Software R2 User Guide Located on the BCMS Vu program disk as Documents lt Language gt User Guide PDF Substitute lt Language gt with a specific directory For example D Documents English UserGuide PDF If any of the items is missing or damaged contact your Avaya Account team representative or distributor Checking the BCMS Vu Software Package Contents 1 7 Introduction What You Need on Your PC To install BCMS Vu Software R2 you must have at least the following hardware and software For the BCMS Vu Server PC e Asingle processor Pentium e Windows NT Server or Workstation with the appropriate Service Pack installed on the PC e Windows 2000 Professional or Server e 64 MB of main memory e Up to 500 MB 512 000 KB of disk space e Adouble speed CD ROM drive Note If you install the software from a remote network drive the machine on which the software is installed either Server Client or Wallboard does not need a CD ROM drive O Either of the following Ifyou are using a data module two external serial ports One for data module and one for pcAnywhere A Network Interface Card NIC for TCP IP LAN connectivity to the DEFINITY system For splits skills agents VDNs and trunk groups measured by BCMS the following formula is an approximat
60. han the default location do the following 1 Select Browse to display the structure of your hard drive or network 2 Select the PC and the directory you want or enter the name of a directory you would like to create If you name a non existent directory the installation program creates it for you 3 Select OK to make the selected directory the destination 4 The new destination location is displayed in the window 5 To accept the new location for installation select Next The Select Program Folder window appears 4 20 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Client icon will reside This is where you must go to start BCMS Vu Client unless you place a shortcut somewhere else Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders aava Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW 7 ForeHelp 2 1 McAfee VirusScan NT McAfee WebScan Message Manager Netscape Communicator l Bek Core 11 a Ifyou want the Start Program icon to be in the default location Start Programs Avaya select Next wz fm Q O lozi
61. he options as shown in the following window Note Verify that BCMS VuStats LoginIDs is set to call Avaya y If it is not im Q a R f iS Administering the DEFINITY System 2 11 Introduction display system parameters customer optionsPage 1 of 2 OPTIONAL FEATURES G3 Version V4Maximum Ports 2800 Logged in ACD Agents 500 Abbreviated Dialing Enhanced List yCall Work Codes n A D Grp Sys List Dialing Start at 01 nCAS Branch n ACD yCAS Main y AT amp T Adjunct Links nDCS Basic y Answer Supervision by Call Classifier nDCS Call Coverage y ARS yDTMF Feedback Signals for VRU n ARS AAR Partitioning yEmergency Access to Attendant y ASAI Interface nExpert Agent Selection EAS n ATMS nExternal Device Alarm Admin y Audible Message Waiting yFlexible Billing n Authorization Codes yForced ACD Calls n BCMS Basic yForced Entry of Account Codes y If you use the BCMS VuStats LoginID feature the following form must also be administered with agent Login IDs and Name BCMS agent reports use this LoginID and name on agent reports The Login ID does not have to match extensions on the dial plan 2 12 Administering the DEFINITY System Introduction change bems vustats loginIDsPage 1 of 2 BCMS VuSTATS LOGIN IDS Assigned Members 1 of 400 administered Login ID Name Login IDName 7701 John Smith17 18 19 20 21 22 23 24 25 26 27 28 im Q er lozi
62. ictions You agree not to rent lease sublicense modify or time share the Software or Documentation Termination This Agreement shall automatically terminate if You breach any of the terms or conditions of this Agreement You agree to destroy the original and all copies of the Software and Documentation or to return them to Avaya upon Termination of this License License Agreement LIMITED WARRANTY AND LIMITED LIABILITY 1 Compatibility The Software is only compatible with certain computers and operating systems THE SOFTWARE IS NOT WARRANTED FOR INCOMPATIBLE SYSTEMS Software Avaya warrants that if the Software fails to substantially conform to the specifications in the Documentations and if the Software is returned to the place from which it was purchased within one 1 year from the date purchased then Avaya will either replace the Software or offer to refund the License Fee to You upon return of all copies of the Software and Documentation to Avaya In the event of a refund the License shall terminate DISCLAIMER OF WARRANTIES Avaya makes NO WARRANTY REPRESENTATION OR PROMISE NOT EXPRESSLY SET FORTH IN THIS AGREEMENT Avaya DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Avaya DOES NOT WARRANT THAT THE Software OR DOCUMENTATION WILL SATISFY YOUR REQUIREMENTS OR THAT THE Software OR DOCUMENTATION ARE WITHOUT DEFECT OR ERROR OR THAT THE OPERATION OF THE SOFTWAR
63. istered with the Server is physically connected Choose Destination Location Setup will install BCMS Vu R2 Wallboard in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu R2 Wallboard by clicking Cancel to exit Setup pra Folder C Program Files Avaya BCMS Vu Browse Cancel 7 a To accept the default location for BCMS Vu program files C Program Files Avaya BCMS Vu select Next b Ifyou want to install the BCMS Vu Wallboard software somewhere other than the default location complete the following steps 1 Select Browse to display the structure of your hard drive and of the network to which you are connected 2 Select the PC and desired directory or type the name of a directory that you would like to create If you name a non existent directory the installation program will create it for you 3 Select OK to make the selected directory the destination 4 32 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software The new destination location is displayed on the window 4 To accept the location displayed select Next The Select Program Folder window appears Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Wallboard Start icon will r
64. l R2 If R1 was installed on Windows 95 or Windows 98 you must install NT 4 0 on the PC before you install R2 Refer to What you need on your PC in this chapter To upgrade from R1 on Windows 95 or Windows 98 to R2 Server 1 Find the file entitled histdb mdb the default location is C Program Files Avaya BCMSVu Server BCMSVu Server Copy it to a location somewhere other than the PC on which BCMSVu R1 is installed Search through the Windows 95 or Windows 98 configuration wizard and write down all the information displayed there for example the login and password phone number and download interval and start time Save this information you will have to manually re enter it after you install Windows NT 4 0 on the PC Install Windows NT 4 0 on the PC During the NT 4 0 installation you will be asked if you want to replace the existing Windows 95 or Windows 98 disk partition with an NT compatible disk partition We recommend that you choose to use an NT compatible partition for best Windows NT operation Replacing the existing disk partition will delete ALL existing Gin files and data on the disk After you have installed Windows NT 4 0 on the PC install BCMSVu R2 Server on the PC Refer to Installation Checklist in this chapter and Installing BCMS Vu Server Software in chapter 4 Go through the Windows NT 4 0 configuration wizard and configure it using the information you wrote down in step 2 1 12 Upgradi
65. lation Guide is intended for anyone who is installing the BCMS Vu software It assumes that you are familiar with your computer and the Microsoft Windows 95 Windows 98 or Windows NT 4 0 operating system including standard Windows conventions such as using the F1 key to activate Help The following sections are included in this Preface e Contents of this Document e Conventions Used in this Document e Related Documents Introduction P 1 Preface Contents of This Document This book describes what you need to know to install the BCMS Vu software The guide is organized into the following chapters Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Introduction Specifies the equipment required to run the BCMS Vu software and outlines the steps required to install it Administering the DEFINITY System and Configuring the Network Tells you what to do to the DEFINITY system so it can communicate with BCMS Vu Server software Installing the Data Module Hardware Key and Remote Maintenance Line Tells you how to connect and configure the data module how to connect the hardware key approved for use with BCMS Vu software and set up a telephone line for remote maintenance Installing and Removing BCMS Vu Software Tells you how to install the Server Client and Wallboard software from the distribution CD ROM and how to delete the software from your PC when you no longer want it Installing a Wallboa
66. mately in the center of the area exposed by the access opening Set the positions of this dip switch as follows Position State 1 ON N A not connected N A not connected N A not connected OFF OFF OFF OFF Note The position settings listed above for switches 2 through 8 are the factory defaults Ifa ROM board was removed earlier reinsert the board into its connector ojl yI AIA AJ WwW N Replace the access panel by placing it into position and pressing down at the rear edge to engage the locking tabs 3 4 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Connecting the EIA 232 D Cable The cable connections to the 7400B 7400B Plus data modules are shown in the following figure If telephone used line jack connect to phone Optional MII 28 MINE TIMI R232 cable 8400B or 7400B PC with BCMS Vu DATA MODULE amp pcANYWHERE DEFINITY G3 B400B requires RS232 isnnaig sant digital port cable DID ext port 4005 requires T 4 wire digital port 5 T to analog CO analogine 8 busines line N Modem connect analog from modem to one of these modem may be connections internal to the pe Connect the EIA 232 D cable between the 7400B 7400B Plus and the PC as follows 1 Insert a male connector of the EIA 232 D cable into the connector labeled Por
67. me Install this file on every BCMS Vu Server Client and Wallboard PC In Windows 95 or Windows 98 install this file in the Windows System directory In Windows NT 4 0 install this file in the Winnt system32 drivers etc directory Note You must update this file on all PCs if any IP address or name information changes or if new PCs are added O Install LMHosts files If a BCMS Vu Client is on a different LAN segment than the BCMS Vu Server Create a text file named LMHosts containing IP address and computer name information for the BCMS Vu Server Example 123 123 123 123 servername PRE Install this file on every BCMS Vu Client and Wallboard PC that is on a different LAN segment than the BCMS Vu Server In Windows 95 or Configuring a Network 2 23 A ol im Q O R f O Introduction Windows 98 install this file in the Windows System directory In Windows NT 4 0 install this file in the Winnt system32 drivers etc directory Note You must update this file on every PC on which it is installed if BCMS Vu Server name information or IP address changes O Administer Windows NT 4 0 Users All BCMS Vu Client users must also be administered as Windows Users on the Server using the Windows NT User Manager utility These users must be administered with the same password they use to log into the Windows Network O Novell Network If your network is a Novell Network and BCMS Vu Server is operating using
68. n methods lA local Hosts file on the Server and Client PCs IDNS IWINS O The following must be installed O TCP IP protocol O Windows 95 or Windows 98 A service entitled Client for Microsoft Networks O Unless you are using WINS you must have a hosts file containing the IP addresses of each Client PC and the Server PC with their fully qualified domain names O If you are not using WINS select the following settings O Windows 95 or Windows 98 LM Announce or Windows 2000 or Windows NT 4 0 Enable LMHosts Lookup 2 20 Configuring a Network Introduction O Windows 2000 or Windows NT 4 0 Enable DNS for Windows Resolution Configuring DNS is not required However if you decide to enable DNS configure it correctly O The name in the Host field on the Server PC must be the same as the name of the Server The name in the Host field on the Client PCs must be the same as the name of the Client im Q O lozi f O The entry in the Domain field should be the same throughout the network Typically it is a term that identifies your company or organization If PCs are on different domains the domains must have trustee relationships O Besure that the numbers in the box entitled DNS Server Search Order are numbers for DNS Servers If the domain settings are incorrect problems may occur You may be able to connect to the Server but you may be quickly dis
69. nection to a system management port on the DEFINITY system e Create real time pie chart graphs and time trace graphs e Print real time text reports e Schedule the printing of historical reports e Send displays to wallboards connected to other PCs in the network Wallboards need to be registered with but not physically connected to the Server PC A ol im Q O R f O e Send one report to several wallboards or send different reports to wallboards daisy chained together e Alternate reports and a broadcast message to the same wallboard or wallboards e Define four levels of alerts and thresholds in reports e Manage the storage of interval and daily data separately e JInaddition to the above BCMS Vu R2 is now licensed for one five or ten Clients e InBCMS Vu R1 thresholds applied across all splits skills or VDNs Now you can define thresholds for each split skill or VDN e The 486 processor is no longer supported Differences Between R2 Version 1 and R2 Version 2 of BCMS Vu R2 Version 2 BCMS Vu introduces the support of LAN connectivity to the DEFINITY ONE platform Differences Between R1 and R2 of BCMS Vu 1 5 Introduction Differences Between R2 Version 1 and R2 Version 3 of BCMS Vu R2 Version 2 BCMS Vu introduces the support of LAN connectivity to the DEFINITY ECS and ProLogix platform For more information refer to the serverreadme txt file on the CD ROM Overview of the Installation Th
70. ng from BCMS Vu R1 to BCMS Vu R2 Introduction 6 If when you configure BCMS Vu Server you choose to store the database in the default location copy the file histdb mdb to C Program Files Avaya BCMS Vu Server BCMSVuServer If you choose a different location copy histdb mdb to that location Changing R2 Server from Windows 95 or Windows 98 to Windows NT 4 0 Avaya does not support the use of BCMSVu R2 Server on Windows 95 or Windows 98 If you are presently running BCMSVu R2 on Windows 95 Windows 98 you must change the operating system to Windows NT 4 0 in order to receive continued BCMSVu service and support bl al Q O oi f To change R2 Server from Windows 95 or Windows 98 to Windows NT 4 0 perform the steps in Upgrading from R1 on Windows 95 or Windows 98 to R2 Server above Upgrading from R1 to R2 Client When you upgrade from an R1 to an R2 Client e The Client PC must be a Pentium a 486 is not sufficient e The Client PC must have at least 32 MB of RAM e Historical data remains undisturbed where it was before the upgrade The Client can display historical data Ideally historical data was on only one of the R1 PCs and that is the PC on which R2 Server software is being installed If the database is on a PC that is to become a Client you can either a move the database to the Server PC or b give the Server PC the path to the client PC s folder containing the database The former
71. nications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products Trademarks BCMS Vu Intuity Message Manager CentreVu Agent CentreVu Supervisor and DEFINITY ONE are trademarks of Avaya DEFINITY is a registered trademark of Avaya All other product names mentioned herein are the trademarks of their respective owners Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License Agreement DEFINITIONS Avaya means Avaya Inc You Your or Licensee means the person or b
72. nslations When you first apply power to the 7400B 7400B Plus data module the progress of the self test is indicated by the sequential left to right lighting of the ten front panel LEDs If the self test finds no problems the LEDs labeled Power Test and TR remain on and all others go out The operation of the LEDs described here assumes that the factory default options are still in effect When you first apply power to the 8400B the green and red LED remain on while the 8400B performs a self test When the test is complete the green LED goes off If the self test passes the red LED remains on If the self test fails the red LED flashes three times and then remains on This indicates a defective data module Installing the 7400B 7400B Plus Data Module with a Telephone The 7400B Plus comes with the default option set to be used with a voice terminal Refer to 7400B 7400B Plus Data Module User Guide Installing a 7400B 7400B Plus Data Module without a Telephone This section describes the equipment you need to install a 7400B 7400B Plus Data Module and the steps you should follow to prepare it for operation 3 2 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line To install a 7400B 7400B Plus Data Module you need the following e One 7400B 7400B Plus Data Module e One EIA 232 D cable One D8W cord e One 7400B 7400B Plus Data Module Power supply e Ifthe communications
73. nstall BCMS Vu software Problem Probable Cause Action When you try to install Another application is Close all open BCMS Vu Server running applications Click on Client or Wallboard application icon in the the installation status bar and select procedure halts with or File Exit without error message When you try to install Microsoft Windows 1 Copy the folder BCMS Vu Server problem entitled Client or Wallboard on application from a network PC other the BCMS Vu CD than the PC on which ROM to the the install media is netw rk PC on located the Install hich or Shield fails to install it ean ata bi i install the software with or without an error message 2 In the application folder select setup exe and begin the installation procedure 6 2 Troubleshooting BCMS Vu Installation Installation Problems Problem Probable Cause Action o D Error 1111 Message Microsoft DAO 1 Close all stating that DAO did installation failed applications E not install correctly 2 Insert the BCMS Vu Q CD ROM into the CD Drive 3 In the BCMS Vu R2 Master Setup window select Exit 4 In My Computer or Explorer select the CD ROM Drive 5 In the folder Server dao disk1 double click on setup exe The program correctly installs DAO Troubleshooting BCMS Vu Installation 6 3 Installation Problems Problem
74. o the upper socket of the 400B2 adapter 2 Insert the AC connector of the power supply unit into an appropriate AC outlet Make certain that the AC outlet to which you connect the power supply is unswitched not controlled by a wall switch or light dimmer 3 10 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line If the data module will receive power from a separate MSP 1 power supply do the following Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE Connect the other end of the D8W telephone cord to the socket labeled PHONE on the MSP 1 power supply as shown in the following figure 1 8400B Plus Data Module Rear Endplate a ion M9 F25 Adapter a use only with 25 pin eg EJA 232 D Connector Cord Telephone Optional A pin or 25 pin Connector Cord D amp W D8W AC Outlet a Chapter 3 Actual connection may vary according to the configuration of your local AC outlet ONE OTHER LINE 8 2 5 MSP 1 Power Supply Connect the power supply as follows 1 Insert one end of the extra D8W cord into the socket labeled LINE on the power supply 2 Insert the remaining end of the extra D8W cord into the wall j
75. oards page 4 10 in BCMS Vu Software R2 User Guide Note You do not need to install the Wallboard software on the PC on which you have installed the Server software Install peANYWHERE See Software Required for Maintenance Contracts on page 1 14 On the Client PC If you are going to install external wallboards on this PC power down the PC If appropriate connect wallboards to this Client PC Refer to Installing the Wallboard on page 5 3 and to your wallboard user manual After you install the wallboards turn on the PC Installation Checklist 1 17 Introduction O Install the Client software See Installing BCMS Vu Client Software on page 4 14 Reboot unless you are going to install Wallboard software on the Client PC O Ifa wallboard is connected to this Client PC and BCMSVu Server software is not installed on this PC install the Wallboard software See Installing BCMS Vu Wallboard Software on page 4 26 Reboot your PC O Start the Client software See Starting BCMS Vu Client Software in Chapter 3 of BCMS Vu Software R2 User Guide O Configure the Client See Configuring Thresholds and Maximum Values Activating Alerts and Color Palette Configuration in Chapter 4 of BCMS Vu Software R2 User Guide O If you have one or more wallboards connected to this PC start the wallboard software Refer to Starting Wallboard Software page 3 14 in BCMS Vu Software R2 User G
76. ocol environment if TCP IP is not the primary protocol in Windows 2000 or Windows NT 4 0 or is not the default protocol in Windows 95 or Windows 98 then a NetBIOS connection to the VUSHARE can happen through another protocol Therefore be sure that TCP IP is the primary protocol O Configure Client for Microsoft Networks O Under Logon Validation leave the box unchecked and the Windows NT domain field blank unless this PC is part of Windows NT domain O Do nothing to Network logon options O Windows 95 or Windows 98 On the Identification tab O You must supply the PC name The BCMS Vu Server PC must be accessible under that name to the BCMS Vu Client If you are using DNS this name must be the same as the DNS Host name 2 22 Configuring a Network Introduction O To avoid possible problems we suggest that the workgroup be the same for all BCMS Vu PCs O Computer Description is optional O Windows 95 or Windows 98 Select Share level access control These are typical settings Ona Novell Network you may set this to Novell Interware Client O Install Hosts files Unless you are using WINS for name resolution you must create and install hosts files as follows Create a text file named hosts containing IP address and computer name information for every BCMS Vu Server Client and Wallboard PC Use one line for each PC Example 123 123 123 123 pcname avaya com pcna
77. ogram has successfully installed BCMS Vu Client software on your PC Setup Complete Setup has finished copying files to your PC Before you can use the program you must restart Windows or your PC No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Although you have successfully installed BCMS Vu Client before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later wz fm Q O lozi f O 14 a To re boot the PC now select the radio button next to Yes I want to restart my computer now and select Next Windows re boots the PC This may take several minutes When the PC is rebooted the windows desktop appears b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish Installing BCMS Vu Client Software 4 23 Installing and Removing BCMS Vu Software The BCMS Vu R2 Master Setup window reappears 1 To install another software component select the name of the component and turn to the appropriate section of this chapter 2 To leave the installation program select Exit Note You must install the wallboard software on every PC to which a wallboard is attached unless that PC has a Server installed on it Note You must r
78. on Start Programs Avaya select Next b If you want the program start icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders or type a new folder name in the box labeled Program Folders and select Next The Start Copying Files window appears 4 8 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Start Copying Files The Start Copying Files window lets you review the language you have chosen and the locations you have designated for storing the Server software and Start Program icon Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings BCMS Vu R2 Language English 10 If you want to change a location a Click on Back until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window 11 When you are satisfied with locations you have chosen select Next A window appears showing the progress of the installation The installation process may take up to several minutes When this process finishes the Setup Complete window appears Installing BCMS Vu Server Software 4 9 wz fm Q O ozi f O Installing and Removing BCMS Vu Software
79. on how to use BCMS Vu software after successful installation Data Module Documents The procedures in this installation guide assume that you have some familiarity with installing data modules If you have never installed a data module before you should be sure you have access to the appropriate data module documentation The BCMS Vu software supports the 8400B Plus and the 7400B 7400B Plus Data Modules The available documents for these data modules are as follows e 400B Plus Data Module User Guide e 7400B 7400B Plus Data Module User Guide Data Module documents do not apply to DEFINITY ONE Other Related Documents BCMS Vu Wallboard Models WB1 WB2 IW1 and IW2 Installation Programming and Troubleshooting Instructions 555 230 706 Wallboard Models WB3 and IW3 Installation Programming and Troubleshooting Instructions Wallboard Model WBS Installation Programming Troubleshooting Instructions BCMS Vu Software R2 User Guide Located on the BCMSVu CD ROM as Documents lt Language gt User Guide PDF Substitute lt Language gt with a specific directory For example D Documents English User Guide PDF Related Documents P 5 Preface P 6 Related Documents Introduction IMPORTANT _ Before you attempt to install the BCMS Vu software be sure to look at and use the appropriate checklist in the section entitled Installation Checklist at the end of this chapter This checklist is criti
80. ou receive this message 1 Select Details 2 Record the names and paths of the folders and or files in the Details window 3 Select OK 4 Exit the Install Uninstall wizard by selecting OK 5 Delete the folders and or files using either the My Computer or the Explorer application vt al oe 2 ozi K O 6 Close My Computer or Explorer Removing BCMS Vu Client Software 4 25 Installing and Removing BCMS Vu Software Installing BCMS Vu Wallboard Software Note Installing Wallboard software is not the same as registering also called Configuring a wallboard Wallboard software permits a user to send a report or message to a wallboard Registering a wallboard involves telling BCMS Vu Server the location and specifications of wallboards connected to PCs on the network Note It is not necessary to install the wallboard software on the same PC as BCMS Vu Server software Server software includes Wallboard software However you must install Wallboard software on every other PC to which a wallboard that is registered with the Server is physically connected To start the BCMS Vu Wallboard software installation setup program complete the following steps Note If you choose to install BCMS Vu Wallboard after you installed BCMS Vu Client and you did not re boot your PC but instead selected Setup BCMS Vu Wallboard in the BCMS Vu R2 Master Setup window go to Welcome on pa
81. ously installed NIC drivers To do this in Start Settings Control Panel Network Adapters highlight the NIC driver and select Remove Configuring a Network 2 25 Introduction O Identification ComputerName Domain O Services 2 26 Configuring a Network bemsvu WORKGROUP NetBIOS Interface NetBT RPC Configuration Name Service Provider Windows NT Locator Network Address None Security Service Provider Windows NT Security Service O Protocols O NetBEUI Protocol O TCP IP Protocol O IP Address Adapter Select Specify an IP address IP Address Subnet Mask Default Gateway Advanced PPTP Filtering Security O DNS Host Name Domain DNS Service Search Order Domain Suffix Search Order O Wins Address Adapter Primary WINS server Secondary WINS server DNS For Window Resolution LMHosts Lookup Scope ID Introduction No properties MS Loopback Adapter Frame Type 802 3 123 123 123 123 255 255 255 0 123 123 123 123 Disabled Disabled bemsvu WORKGROUP None None MS Loopback Adapter Frame Type 802 3 123 123 123 123 None Disabled Enabled None Configuring a Network 2 27 im Q O R f iS Introduction O DHCP Relay Seconds thresholds Maximum hops DHCP Servers O Routing IP forwarding O Adapters O Bindings 2 28 Configuring a Network None Disabled MS Loopback Adapter Frame Type 802 3 Sele
82. pment An outside party is anyone who is not a corporate employee agent subcontractor or person working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Use of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access s Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human and data privacy intellectual property material assets financial resources labor costs and legal costs Your responsibility for your company s telecommunications security The final responsibility for securing both this system and its networked equipment rests with you an Avaya customer s system administrator your telecommu
83. quit Setup and then close any programs you have running Click Nextto continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Next gt Cancel 4 a Ifyou want to terminate the installation at this point so that you can close any other programs that are running select Cancel b To continue to the next screen select Next Note If BCMS Vu Client or Wallboard is running on this PC you will receive a notice telling you to close it Go to the application and close it A window appears asking you if you want to display the latest information about this product that may not be in this manual Installing BCMS Vu Client Software 4 15 Installing and Removing BCMS Vu Software What s New in BCMS Yu R2 Q Would you like to read the latest information about this product 5 a Ifyou want to display this information select Yes read the file in the Notepad window that appears then exit the Notepad window Note We strongly recommend that you read the latest information If you do not read it during the setup you should access and read it later by opening Start Programs Avaya Client Readme b Ifyou do not want to display this information select No 6 Ifyou are
84. r 3 6 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Power Up When you first apply power to the 7400B 7400B Plus the unit carries out a self test to determine that it is in working order The progression of the self test is indicated by the sequential left to right lighting of the front panel LEDs When the self test completes the LEDs labeled POWER TEST and TR will remain lit and all other LEDs will go out If the unit is not configured correctly the POWER TEST and DATA LEDs will flash See the 7400B 7400B Plus Data Module User Guide to resolve configuration problems Installing an 8400B Plus Data Module with a Telephone This section describes the equipment you need to install an 8400B Plus Data Module with a telephone and the steps you must follow to prepare it to operate The 8400B Plus comes with the default option set to be used with a telephone To install an 8400B Plus Data Module you will need the following e One 8400B Plus Data Module fog im Q a i K iS e One EJA 232 cable One D8W cord e If Data Module power is not available through the phone jack you will also need one 8400B Plus Data Module power supply e Ifa KS 22911 power supply is used you will need a 400B2 adapter e Ifan MSP 1 power supply is required you will also need an extra D8W cord e Ifthe communications port on the PC has nine pins you will need an M25 F9 adapter
85. rd Tells you how to connect and configure the wallboards that are supported by BCMS Vu software P 2 Contents of This Document Preface Chapter 6 Troubleshooting Problems Contains guidelines for responding to problems that may occur when you install the BCMS Vu software the hardware key the data module and the wallboard Contents of This Document P 3 Preface Conventions Used in This Document The following conventions are used in this document Bold type Menu names button names option names and file paths on a disk are shown in bold type For example Select Save from the File menu The file is located in C Program Files Sometimes items are shown in bold type for emphasis Italics Italics are used for trademarks the exact wording of file names and the titles of referenced documents For example BCMS Vu software runs on Microsoft Windows Look for the file bemsvuclient Sometimes words are italicized for emphasis Mouse button Unless the secondary mouse button is specified use the primary mouse button whenever you are instructed to click or select an item Terminology Standard call center industry terminology is used in this document as well as terms such as split skill ACD and AUX For definitions of terms used in this document refer to the Glossary P 4 Conventions Used in This Document Preface Related Documents The BCMS Vu Software R2 User Guide contains instructions
86. t 1 on the rear panel of the 7400B 7400B Plus Tighten both connector retaining SCrews Installing the Data Module 3 5 Installing the Data Module Hardware Key and Remote Maintenance Line 2 Ifthe communications port connector on the PC has nine pins do the following a Plug the remaining end of the cable into the 25 pin portion of the M25 F9 Adapter b Plug the 9 pin portion of the M25 F9 Adapter into the EI 232 D Connector Interface on the communications port Tighten both connector retaining screws If the communications port connector on the PC has 25 pins you do not need the M25 F9 Adapter just plug the connector cable into your PC s 25 pin port 3 Tighten all retaining screws Connecting the DCP Type D8W Cord Attach the DCP type D8W telephone cord as follows 1 Insert one end of the telephone cord into the connector on the rear panel of the 7400B 7400B Plus labeled LINE 2 Insert the other end of the telephone cord into the DEFINITY system telephone wall jack Connecting the Power Supply Connect the separate power supply unit to the 7400B 7400B Plus as follows 1 Insert the output connector of the power supply into the connector on the rear panel of the 7400B 7400B Plus labeled POWER 2 Insert the AC connector of the power supply unit into an appropriate AC outlet Make certain that the AC outlet to which you connect the power supply is unswitched not controlled by a wall switch or light dimme
87. talling and Removing BCMS Vu Software Introduction This chapter tells you how to install and remove BCMS Vu software Topics covered are e Installing and removing BCMS Vu Server software e Installing and removing BCMS Vu Client software Installing and removing BCMS Vu Wallboard software If the hardware key is not attached to the Server PC before you install the BCMS Vu Server software the software will be loaded but when you try to start BCMS Vu Server the program will run only in simulator mode In this case you must attach the key then restart BCMS Vu Server software Therefore be sure that you have installed the hardware key before you try to start BCMS Vu Server Before you start installing BCMS Vu software be sure you have done everything that pertains to your system in Chapter 2 Administering the DEFINITY System and Configuring the Network Introduction 4 1 Installing and Removing BCMS Vu Software Installing BCMS Vu Server Software To install the BCMS Vu Server software 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive The BCMS Vu R2 Master Setup window appears AVAYA communication BCMS Vu E BCMS Vu Server Setup a BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit Copyright 2001 Avaya Inc All Rights Reserved 3 Select BCMS Vu Server Setup in this window After several seconds the Welcome window
88. tenance 1 14 supported 1 4 1 15 software package contents 1 7 IN 2 Issue 2 July 2001 solving problems 6 2 T TCP IP 2 20 configuring 2 21 telephone jack 3 9 power from 3 9 troubleshooting 6 1 6 2 U upgrading from R1 to R2 1 11 Ww wallboard addressing Avaya wallboards 5 3 characteristics 5 2 connection errors 6 2 install 5 1 5 3 register 5 4 registering 5 3 types of 5 2 Wallboard software see BCMS Vu Wallboard software WINS 2 20
89. tendant y ASAI Interface nExpert Agent Selection EAS n ATMS nExternal Device Alarm Admin y Audible Message Waiting yFlexible Billing n Note If EAS is used and you want to use BCMS Agent LoginID the screen on page 2 9 will be different ACD LoginID will not appear and cannot call up the screen on page 2 12 Administering the DEFINITY System 2 9 Introduction Set the following two options as shown when you do not use BCMS logins FEATURE RELATED SYSTEM PARAMETERS SYSTEM PRINTER PARAMETERS System Printer Extension 4580Lines Per Page 60 EIA Device Bit Rate 9600 SYSTEM WIDE PARAMETERS Switch Name DEFINITY G3siV4 CALL CENTER SYSTEM PARAMETERS Expert Agent Selection EAS Enabled n Direct Agent Announcement Delay Minimum Agent LoginID Password Length Converse Delay Data 1 0 Data2 2 Direct Agent Announcement Extension Converse Pulse ON 100 OFF 70 Msg Waiting Lamp Indicates Status For stationPrompting Timeout secs 10 CALL MANAGEMENT SYSTEM PARAMETERS BCMS VuStats Measurement Interval hour IBCMS VuStats Abandon Call Timer seconds Validate Login IDs n ACD Login Identification Length see note Adjunct CMS Release MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone nMCT Voice Recorder Trunk Group The customer decides the ACD Login Identification Length 2 10 Administering the DEFINITY System Introduction If the customer does need the BCMS Agent Login ID feature set t
90. the Notepad window that appears then exit the Notepad window Note We strongly recommend that you read the latest information If you do not read it during the installation you should access and read it later by opening Start Programs Avaya Server Readme b Ifyou do not want to display this file select No Note If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Server the following window appears BCMS Yu R1 Upgrade Setup has detected a current installation of BCMS Vu R1 Setup can upgrade this to a BCMS Vu R2 server No leave the BCMS Vu R1 Installation as is Ifyou choose to upgrade setup will copy your current historical data and maintain your current Definity connection information Setup will then create a default identity BCMSVuServer to identify your previous connection eck cne Leave the radio button next to Yes upgrade the current checked and select Next 4 4 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software The BCMS Vu Language window appears BCMS Yu Language Please select the language for the BCMS Vu R2 program This may be different from the operating system language lt Back Next gt Cancel 6 Click in the box next to the language in which you want BCMS Vu to run A check means you have selected it 7 a Select the Next button if you want to accept your choice of language b Select Back if you
91. to install BCMS Vu Wallboard in another language you must first remove the previously installed BCMS Vu software In this case go to step 6 5 In the following window select the same language that you will later select for the Client if you intend to install the Client software on this PC Separate languages for the Wallboard and Client are not supported wt al Q 2 ozi K O Installing BCMS Vu Wallboard Software 4 29 Installing and Removing BCMS Vu Software BCMS Yu Language Please selectthe language for the BCMS Vu R2 program This may be different from the operating system lanquage English French German Italian Portuguese Spanish a Click in the box next to the language you want Wallboard to run in A check means you have selected it b If you want to accept your choice of language select the Next button If you select Next the Choose Destination Location window appears Go to Choose Destination Location Window on page 4 32 c If you want to return to a previous window select Back d If you want to stop installing BCMS Vu Wallboard select Cancel In this case the BCMS Vu R2 Master Setup window reappears 4 30 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software 6 If BCMS Vu Client is already installed on this PC the following window appears IBCMS Vu R2 Language Setup has detected that a BCMS Vu R2 component has already be
92. ty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http Awww avaya com support Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example anyone who is not a corporate employee agent subcontractor or person working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Web site http www avaya com support Providing telecommunications security Telecommunications security of voice data and video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equi
93. u Server Software on page 4 12 or Removing BCMS Vu Wallboard Software on page 4 36 and reinstall all software components in the same language b Ifyou decide to install BCMS Vu Client in the same language that BCMS Vu Server or Wallboard is now installed select Next The Choose Destination Location window appears Choose Destination Location The Choose Destination Location window is where you select the directory on your PC in which the BCMS Vu Client software will be installed You may install the Client software on any network drive or on any directory on your PC Note We strongly recommend that you accept the suggested default location and install the software on the local drive where the Client will be running This will enhance performance wt al Q 2 ozi K O Installing BCMS Vu Client Software 4 19 Installing and Removing BCMS Vu Software Choose Destination Location Setup will install BCMS Vu R2 Client in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu R2 Client by clicking Cancel to exit Setup C Program Files Avaya BCMS Vu Browse pan Folder 10 a To accept the default location for BCMS Vu program files C Program Files Avaya BCMS Vu select Next b If you want to install the BCMS Vu Client software somewhere other t
94. uide On a Wallboard PC without Client Software Installed O Install Wallboard software Refer to Installing BCMS Vu Wallboard Software on page 4 26 O Start the Wallboard software Refer to Starting Wallboard Software page 3 14 in BCMS Vu Software R2 User Guide Acceptance O Verify that the acceptance criteria on page 1 19 have been met 1 18 Installation Checklist Introduction Acceptance Criteria The software installation can be considered finished when the following criteria are met O The data module is installed if using a data module O The network is configured properly The DEFINITY system has been administered pcANYWHERE is installed on the Server PC im Q O R f iS BCMS Vu Server software is installed BCMS Vu Client software is installed The DEFINITY system is registered with the Server All clients are registered with the Server A historical data download has been performed from the Server One real time report has been run from each Client OOo Oo oO oO OF O OF l One historical report has been run from each Client Acceptance Criteria 1 19 Introduction 1 20 Acceptance Criteria Administering the DEFINITY System and Configuring the Network This chapter explains certain administrative tasks you must do before you install BCMS Vu software Specifically it tells you how to e Administer the DEFINITY system e Administer the DEFINITY system to
95. usiness entity who purchased this License to use this Software or for whom such License was purchased Software means a software application that operates on a computer system that provides resources to Software Software includes both Server software and Client software Server software provides requested information or applications to other Client software Client software requests information or applications from other Server software Documentation means the manual and any other printed material provided by Avaya with the Software License means the License purchased and granted pursuant to this Agreement Single User License means the license to use a single instance of the Client Software at any one time LICENSE AND PROTECTION 1 License Grant Avaya grants to You subject to the following terms and conditions a nonexclusive nontransferable right to use the Server Software on a single device and to use the Client Software on one or more single user devices the maximum simultaneous users of the Client Software being limited to the number of Single User licenses purchased and owned by You Avaya reserves all rights not expressly granted to You Protection of Software You agree to take all reasonable steps to protect the Software and Documentation from unauthorized copy or use The Software source code represents and embodies trade secrets of Avaya and or its licensors Th
96. using a Data Module See Installing the Data Module on page 3 2 Install the hardware key See Installing a Hardware Key on page 3 14 Administer the DEFINITY system See Administering the DEFINITY System on page 2 2 Administer the network if appropriate See Configuring a Network on page 2 20 Administer a stand alone PC if appropriate See Configuring a Network on page 2 20 1 16 Installation Checklist Introduction Install the Server software See Installing BCMS Vu Server Software on page 4 2 Reboot the PC unless you are going to install the Client software on the Server PC later Install the Client software if appropriate See Installing BCMS Vu Client Software on page 4 14 Reboot after you install the Client software Start the Server software See Starting BCMS Vu Server Software in Chapter 2 of BCMS Vu Software R2 User Guide Set up the DEFINITY system connection See DEFINITY System Connection Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide im Q O R f O Schedule data downloads See Schedule Data Download Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide Configure Clients See Client Registration Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide Configure all wallboards that you will be using that are connected to PCs on the network Refer to Configuring Wallb
97. ver Software Installing and Removing BCMS Vu Software 1 Select Browse to display the structure of your hard drive or the network 2 Select the desired directory or type the name of a directory that you would like to create If you name a non existent directory the installation program will create it for you 3 Select OK to make the selected directory the destination The new destination location is displayed in the window 4 To accept the new location in which to install the Server software select Next The Select Program Folder window appears Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Server icon will reside This is where you must go to start BCMS Vu Server unless you place a shortcut somewhere else Installing BCMS Vu Server Software 4 7 wt al Q 2 ozi K O Installing and Removing BCMS Vu Software Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders Avaya Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW ForeHelp 2 1 McAfee VirusScan NT McAfee WebScan Message Manager Netscape Communicator lt Back Cancel 9 a If you want the program start icon to be in the default locati

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