Avaya 1600 Series IP Deskphones Application Note
Contents
1. Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Telephones with the Jabra LINK 35 EHS Adapter and Jabra PRO 9400 and GO series headsets and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the Jabra wireless headsets after restarting the Avaya 1600 Series IP Telephones JAO Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify two way audio Placing calls to the PSTN to verify two way audio Hearing ring back tone for incoming and outgoi2. performed via the System Access Terminal SAT on Communication Manager 5 1 Configure a Station for Avaya 1600 Series IP Telephone Use the add station command to create a station for the 1608 IP telephone Set the Type field to the station type to be emulated In this example 1608 was used Set the Port field to ZP and configure a Security Code as that password to be used by the Avaya telephone to log in Note To enable Auto Answer on the IP telephone set the Auto Answer field on Page 2 not shown to the appropriate value such as all add station 40004 Page i ONE 5 STATION Extension 40004 Lock Messages n BeCy C Type 1608 Security Code 40004 mye a Port IP Coverage Path 1 GORE I Name Jabra Coverage Path 2 Oss I EMMEEO Greke Lons STATION OPTIONS Time of Day Lock Table Loss Group 19 Personalized Ringing Pattern 1 Message Lamp Ext 40004 Speakerphone 2 way Mute Button Enabled y Display Language english Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone n IP Video n Short Prefixed Registration Allowed default JAO Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 6 Configure Jabra LINK 35 and Jabra Wireless Headsets To connect the Jabra wireless headsets to the Avaya 1600 Series IP Telephone use the supplied AUX cable to connect t
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Jabra LINK 35 EHS Adapter with Avaya 1600 Series IP Telephones Issue 1 1 Abstract These Application Notes describe the configuration steps required to integrate Jabra LINK 35 EHS Electronic Hook Switch Adapter and Jabra wireless headsets with Avaya 1600 Series IP Telephones Jabra LINK 35 provides Jabra wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset when the user is away from their desk The Jabra PRO 9400 series and Jabra GO series headsets were used to verify the functionality of the EHS adapter Specifically the PRO 9470 and GO 6470 were used in the compliance test Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JAO Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 1 Introduction These Application Notes describe the configuration steps required to integrate Jabra LINK 35 EHS Electronic Hook Switch Adapter and Jabra wireless headsets with Avaya 1600 Series IP Telephones Jabra LINK 35 provides Jabra wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls direct
4. Telephone with Jabra LINK 35 EHS Adapter and Jabra Wireless Headsets JAO Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 3 1 Answering Ending and Placing Calls To answer end or place a call using the Jabra headset follow the instructions below To Answer a Call To End a Call To Place a Call JAO Reviewed SPOC 8 10 2012 Press the call control button on the headset to answer an incoming call This would automatically activate the headset button on the IP telephone Alternatively if the headset button on the IP telephone is pressed first then press the call control button on the headset if it isn t already activated to answer an incoming call Note that pressing the headset button on the IP telephone does not automatically activate the call control button on the headset Jf auto answer is enabled and the headset button on the IP telephone and the call control button on the headset are activated subsequent incoming calls will be answered automatically and a two way audio path will be established to the headset Press the call control button on the headset to terminate a call This automatically deactivates the headset button on the IP telephone Alternatively if the call is terminated by pressing the headset button on the IP telephone the call control button on the headset remains activated Note that pressing t
5. e but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com JAO Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600
6. he Jabra LINK 35 EHS Adapter to the wireless base of the Jabra headset via the AUX port on each device Connect the RJ 9 cable from the LINK 35 EHS adapter to the headset port of the 1600 Series IP telephone Lastly connect the adhesive end on the ring sensor cable connected to the LINK 35 EHS adapter to the speakerphone grill of the Avaya 1600 Series IP Telephone See the diagram below Connect ring sensor to speakerphone grill Connect RJ 9 cable to headset port on Avaya phone Connect this cable to the AUX port of the wireless base of the Jabra headset Jabra LINK 35 EHS Adapter For the GO series headset use the touch screen on the wireless base to configure the cable type as described in the 4 The LINK 35 EHS adapter should be configured to use the DHSG protocol JAO Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 7 Verification Steps Verify that the Jabra LINK 35 and Jabra wireless headset have been connected to the Avaya 1600 Series IP Telephone Once the headset is connected to the phone verify that incoming and outgoing calls are established with two way audio to the headset and that the headset can get dial tone and end an active call 8 Conclusion These Application Notes describe the configuration steps required to integrate Jabra LINK 35 EHS Adapter and Jabra wireless headsets with Avaya 1600 Series IP Telepho
7. he headset button on the IP telephone does not automatically deactivate the call control button on the headset Press the call control button on the headset to get dial tone and dial the number This would automatically activate the headset button on the IP telephone Alternatively if the headset button on the IP telephone is pressed first the call control button on the headset needs to be pressed manually Pressing the headset button on the IP telephone does not automatically activate the call control button on the headset Solution amp Interoperability Test Lab Application Notes 5 of 10 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running Avaya 8300 Server with a 6 0 1 SP 5 01 RO16x 00 1 510 1 w Patch 19303 G450 Media Gateway Avaya Aura Messaging 6 0 1 SP 1 Avaya 1600 Series IP Telephones 1 3018 H 323 Jabra LINK 35 EHS Adapter P N 14201 35 Jabra PRO 9470 Headset Jabra GO 6470 Headset 4 5 17 JAO Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 5 Configure Avaya Aura Communication Manager This section covers the station configuration for the Avaya 1608 IP Telephone The configuration is
8. ly from the headset when the user is away from their desk The Jabra PRO 9400 series and Jabra GO series headsets were used to verify the functionality of the EHS adapter Specifically the PRO 9470 and GO 6470 were used in the compliance test 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same
9. nes All test cases were completed successfully 9 Additional References This section references the Avaya and Jabra documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 0 Issue 6 0 June 2010 Document Number 03 300509 2 Avaya 1600 Series IP Deskphones Administrator Guide Release 1 3 x Issue 4 April 2010 Document Number 16 601443 3 Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Release 3 1 Issue 7 November 2009 Document Number 16 300694 The following Jabra documentation can be found at http www jabra com 4 Jabra GO 6470 Quick Start Guide 5 Jabra PRO 9470 Quick Start Guide JAO Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 2012 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependabl
10. ng calls Answering and ending calls using the call control button on the headset Using the volume control buttons on the Jabra headset to adjust the audio volume Using the mute control button on the Jabra headset to mute and un mute the audio For the serviceability testing a 1608 IP phone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results All test cases passed 2 3 Support For support on this Jabra headset solution contact Jabra Technical Support at Phone 866 697 8757 Website http www jabra com NA US Support pages Default aspx Email JabraSupport US jabra com JAO Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 10 SPOC 8 10 2012 2012 Avaya Inc All Rights Reserved JabraLINK35 1600 3 Reference Configuration Figure 1 illustrates the test configuration used to verify Jabra LINK 35 EHS Adapter and Jabra wireless headsets with Avaya 1600 Series IP Telephones The configuration consists of an Avaya S8300 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN PRI trunk not shown Avaya Aura Messaging was used as the voicemail system Avaya 1608 IP Telephone with Jabra GO 6470 or Jabra PRO 9470 Avaya Aura Communication Manager running on Avaya S8300 Server with G450 Media Gateway Avaya 9600 Series IP Telephones Figure 1 Avaya 1600 Series
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