Avaya 1400 Series Digital Deskphones Application Note
Contents
1. Aura Communication Manager 6 3 A CEHS AVO4 5 Avaya G450 Media Gateway Sennheiser SD amp DW Series Avaya IP Deskphone 1408 1416 Digital Phone SIP Trunk Figure 1 Test diagram for Avaya 1400 Series Digital Deskphone with Sennheiser Communications A S CEHS AV 04 EHS Adapter and SD Prol SD Pro2 and SD Office Wireless Headsets PM Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 4 Equipment and Software Validated The following equipment and software were used for the compliance test Equipment Software Avaya Aura Communication Manager running on an Avaya S8800 Server R6 3 SP4 Avaya 1408 Digital Deskphone R4 SP4 Release 38 Vintage 07 Avaya 1416 Digital Deskphone R4 SP4 Release 38 Vintage 07 Sennheiser CEHS AV04 Adapter P N 504589 Sennheiser SD Prol Pro2 Office Wireless 114 Headset Base PM Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 5 Configure Avaya Communication Manager It is assumed that a fully functioning Communication Manager is in place with the necessary licensing For further information on the configuration of Communication Manager please see Section 9 of these Application Notes 5 1 Configuring Avaya Telephones These Application Notes assume that t2. 1 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 1 Introduction These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Electronic Hook Switch Adapter with Avaya 1400 Series Digital Deskphones The following headsets and accessories were tested e CEHS AV 04 EHS Electronic Hook Switch Adapter Provides wireless headsets the ability to hear ring tones answer end calls mute un mute calls directly from the headset including situations when the user is away from their desk e SD Prol Monaural wireless headset e SD Pro 2 Binaural wireless headset e SD Office Monaural wireless headset 2 General Test Approach and Test Results The interoperability compliance tests included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Deskphone with Sennheiser Communications A S CEHS AV 04 EHS Adapter and SD Prol SD Pro2 SD Office wireless headsets and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the Sennheiser Communications A S SD Prol SD Pro2 and SD Office wireless headsets after restarting the Avaya 1400 Series Digital Deskphone DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly define
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Sennheiser Communications A S CEHS AV 04 EHS Adapter and SD Prol SD Pro2 and SD Office Wireless Headsets with Avaya 1400 Series Digital Deskphone Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Electronic Hook Switch Adapter and SD Prol SD Pro2 and SD Office wireless headsets with Avaya 1400 Series Digital Deskphones The Sennheiser Communications A S CEHS AV 04 EHS Adapter provides wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset including situations where the user is away from their desk The Sennheiser Communications A S SD Prol SD Pro2 and SD Office wireless headsets were used to verify the functionality of the CEHS AV 04 EHS Adapter Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as the observations noted in Section 2 2 to ensure that their own use cases are adequately covered by this scope and results Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab PM Reviewed Solution amp Interoperability Test Lab Application Notes
4. aya 96x1 Series IP Deskphone refer to the diagram below Left figure Plug the Green and Pink end of CEHS AV 04 adapter into the SD Wireless base Right figure Set switch 1 to the Fast Link DHSG standard position as shown in figure below to control calls via the SD Wireless headset gq vV T PM Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 6 2 Configure Sennheiser Communications A S SD Pro1 SD Pro2 SD Office Wireless Headsets To ensure correct wiring connection between the headset base and the deskphone set the switch on the back of the headset base to position A To adjust the microphone sensitivity make a call and adjust the Mic Vol Dial on the back of the headset base whilst speaking until the desired microphone level sensitivity is reached f a N PM Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 6 3 To Answer End Place Calls Mute and adjust the volume on the Headsets To Answer End Place calls Mute Un Mute and adjust the Volume on the Sennheiser Communications A S SD Prol and SD Pro2 wireless headsets follow the instructions below To Answer a Call Press the call control button on the headset PM Reviewed Solution amp Interoperab
5. d test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya telephones or with a different generation of the same Avaya telephone Since there is no industry standard for headset interfaces different manufacturers utilize different headset interfaces with their telephones Therefore any claim made by a headset vendor that its PM Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 product is compatible with Ava
6. f 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 8 Conclusion These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Adapter and the SD Prol SD Pro2 and SD Office wireless headsets with Avaya 1400 Series Digital Deskphone Testing was completed successfully with observations noted in Section 2 2 9 Additional References This section references the Avaya and Sennheiser Communications A S documents that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 6 0 May 2013 Document Number 03 300509 2 Avaya 1400 Series Digital Deskphone for Avaya Aura Communication Manager Installation and Maintenance Guide Rel 1 0 August 2011 Document Number 16 603533 The following Sennheiser Communications A S documentation can be found at http en de sennheiser com service support services download area 3 Quick guide for CEHS AV 04 4 SD Prol Quick guide 5 SD Prol User manual 6 SD Pro2 Quick guide 7 SD Pro2 User manual 8 SD Office Quick guide 9 SD Office User manual PM Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 2014 Avaya Inc All Rights Reserved Avaya and the Avaya L
7. he Avaya 1400 Series Digital Deskphones are configured and operational in Avaya Aura Communication Manager To make and answer calls using a wireless headset the Remote Headset option must be activated on the 1400 Deskphones This allows the user to hear the DTMF tones on the wireless headset The user can use the wireless headset button or the Headset button on the telephone to make and answer calls using the headset Press the Menu button on the phone and then navigate to Advance Options gt Remote Headset select On option Navigate to Call Settings gt Audio Path select Headset option PM Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 6 Connect the Sennheiser Communications Equipment to Avaya 1400 Series Digital Deskphone During the compliance testing the Sennheiser Communications A S CEHS AV 04 EHS Adapter was used to connect the SD Prol SD Pro2 and SD Office wireless headsets to the Avaya 1400 Series Digital Deskphone The Sennheiser Communications A S CEHS AV 04 EHS Adapter provides SD Prol SD Pro2 and SD Office wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the wireless headset including situations when the user is away from their desk 6 1 Cable Connections To connect the Sennheiser Communications A S CEHS AV 04 EHS adapter to the SD Wireless Series headsets and to the Av
8. he headset is active or enabled When the far end disconnects the call the headset button on the phone is still lit The user has to manually press the headset button on the phone to turn the light off This is the default behavior of Avaya Digital Deskphones 2 3 Support For support on the Sennheiser Communications A S headset solution contact Sennheiser Communications A S technical support at Website Website http en de sennheiser com service support PM Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Sennheiser Communications A S CEHS AV 04 EHS Adapter and SD Prol SD pro2 and SD Office wireless headsets with Avaya 1400 Series Digital Deskphones For the Avaya 1400 Series Digital Deskphone the configuration consists of an Avaya 8300 Server running Communication Manager with an Avaya G450 Media Gateway Two Avaya SIP phones were also deployed as part of the configuration for test purposes only to make receive calls with the digital devices The configuration of the SIP devices and related equipment is beyond the scope of this document Avaya Aura Messaging 6 3 Avaya IP Deskphone IP 10 10 97 231 9408 and 9641G SIP Avaya Aura System Manager 6 3 Avaya Aura Session Manager 6 IP 10 10 97 198 PSTN IP 10 33 4 9 Simulated Avaya
9. ility Test Lab Application Notes 9 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400 To Place a Call Press the call control button on the headset to get dial tone and dial the number To Mute Press the Audio button on the headset When the microphone is muted the Link LED on the base station flashes red To Un mute press the Audio button again and the beep is heard in the headset to indicate that the mute is canceled SD Office HS SD Pro1 HS N SD Pro2 HS XN ae To adjust the volume move the Audio button as shown in the screenshot When the minimum or maximum volume is reached a double beep will be heard in the headset SD Office HS gt SD Pro1 HS OA SD Pro2 HS Mes a For more information on how to use the headsets refer to the Sennheiser Communications A S SD Prol SD Pro2 SD Office Quick Guides included with the headsets For the link to on line documentation refer to Section 9 7 Verification Verify that the Sennheiser Communications A S CEHS AV 04 EHS Adapter and the SD Prol SD Pro2 or SD Office wireless headset has been connected to the Avaya 1400 Series Digital Deskphone Once the adapter and headset are connected to the deskphone verify that incoming and outgoing calls can be established with two way audio to the headset and that the headset can get dial tone and end an active call PM Reviewed Solution amp Interoperability Test Lab Application Notes 10 o
10. ogo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com PM Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 12 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CEHS04_ 1400
11. ya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified e Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were acceptable e Placing and receiving calls to and from internal extensions to verify two way audio e Placing and receiving calls to and from the PSTN to verify two way audio e Hearing ring back tone for incoming and outgoing calls e Answering and ending calls using the call control button on the headset e Using the volume control buttons on the headset to adjust the audio volume e Using the mute control button on the headset to mute and un mute the audio For the serviceability testing the 1400 Series Digital Deskphone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results Testing was completed successfully with the following observations limitations The recommendation for wireless headsets is to always use the call control button on the headset to answer terminate or to place calls Note that the user will hear a series of beeping tones instead of the normal incoming call alerting tones on the headset during incoming calls if the call control button on the headset or the telephone icon button on the base of t
Download Pdf Manuals
Related Search