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Avaya 1050/1040/1030 User Guide

1. Note Only one of these devices can be the active microphone during a call If more than one type appears to be connected to the system the Active Microphone field in the System Information page identifies which device is serving as the active microphone To access the System Information page refer to The System Menu on page 12 6 Avaya Video Communications Systems User Guide Codec The Avaya codec compresses outgoing video and audio content and data transmits this information to the far end of a call and decompresses incoming information You should not need to interact with the codec once it has been properly installed in your environment Third Party Display A third party display connected to the Avaya codec enables you to access the user interface and view video images during a video call A second display may be connected to the Avaya codec if the system supports more than one display Avaya Video Communications Systems User Guide 7 Remote Control The Avaya remote control provides wireless control of all Avaya video communications system functions and enables you to navigate the user interface place and receive calls and control cameras connected to the system 8 Avaya Video Communications Systems User Guide Navigating the User Interface When your Avaya system is idle a screen saver appears on the display or the screen is black An incoming call or pressing any butt
2. icons for the numeric keys 0 through 9 followed by the word Presets appear in the navigation bar of the user interface Configuring presets before placing a call ensures that you can quickly change the near end camera position during the call To configure a preset for the near end camera before placing a call follow these steps 1 Select the near end camera and adjust its position Refer to Controlling a Near End Camera on page 13 2 Press and hold a numeric key 1 through 9 on the remote control until you hear a beep The current position of the camera is associated with the key Preset x saved where x is the numeric key associated with the preset appears above the status bar If you choose a numeric key that already has a preset configured it is overwritten An administrator can lock existing presets to prevent them from being overwritten If an existing preset associated with the key is locked Preset x locked appears on the screen The 0 key when used as a preset always moves the selected camera to the default position and cannot be overwritten 3 To test the preset use the arrow keys to move the camera to a different position and press the numeric key associated with the preset to move the camera to the preset position Preset x where xis the numeric key associated with the preset appears above the status bar 14 Avaya Video Communications Systems User Guide Managing Near End Video Quality Before you pl
3. reboot the system if necessary to verify that the camera turns on To reboot the system refer to Connectivity Issues on page 46 If a system reboot does not resolve the problem and Avaya Video Camera 200 is connected to the system you may need to reapply power to Avaya Video Camera 200 Contact your administrator for assistance Using Camera Diagnostic Preferences You can use the camera diagnostic preferences in User Preferences Diagnostics to adjust camera brightness and white balance and correct for some types of flicker that may appear in the video On Avaya systems that support Avaya Video Camera 200 you can also adjust or disable auto exposure to control image brightness Diagnostic camera preferences for auto exposure camera brightness and white balance are available only if the selected camera is connected to the codec and Ready appears as the status for the camera on the System Information page Adjusting Camera Auto Exposure Auto exposure refers to how a camera automatically adjusts its aperture and shutter speed to affect video image brightness If your Avaya system is connected to Avaya Video Camera 200 you can choose an auto exposure method for the camera using the HD Camera Auto Exposure preference in User Preferences Diagnostics High Definition Camera The default method Full frame adjusts exposure based on the average brightness of a full frame of video The Center weighted option adjusts exposure based on the a
4. Enter a system name video and voice numbers and IP address or ISDN numbers If necessary press the _ button to change the method of text entry for text fields or press to access the keyboard After entering a value hide the keyboard if you used it to it enter the value and press OK to exit the field To add an entry to the meetings directory select Meeting Name and press OK Enter a name for the meeting If necessary press the _ button to change the text entry method for text fields or press to access the keyboard After entering a value hide the keyboard if you used it to it enter the value and press OK to exit the field Select the directory Local Corporate or Both from which you wish to choose entries to add to the meeting In the Available Entries column select an entry to add to the Participants column and press OK If the entry has more than one number a submenu that contains each number appears Select the number on the submenu that you wish to dial for the meeting and press OK Select an entry from the Available Entries column for each participant that you wish to add to the meeting entry If a hierarchy has been predefined for the local and meetings directories in the Hierarchy field enter the path to the location in the hierarchy in which to place the entry Hierarchies can be defined for example by location or department You must identify the full path separated by commas of a predefined hierarchy in
5. amp button on the remote control A menu of the input devices that are available for selection appears Use the arrow keys on the remote control to select a device and then press OK Avaya Video Communications Systems User Guide 29 Using Camera Presets During a Call You can configure a camera preset before placing a call or during a call To configure a camera preset on the near camera before placing a call refer to Configuring Camera Presets on page 14 To configure a camera preset during a call ensure that the numeric keys are functioning as presets as indicated in the following steps select the camera you wish to control and then configure the preset To use a camera preset during a call follow these steps 1 Inthe navigation bar from any call screen Presets must appear to the right of the numeric keys icons in the navigation bar to indicate that the numeric keys on the remote control are functioning as presets If Touch Tones appears instead change the function of the keys to Presets by doing the following Press the button 2 To use a preset press the numeric key on the remote control that represents the preset you wish to use Preset x where x is the numeric key associated with the preset appears on the screen If you configured a preset for a far end camera in the call you must select the far end camera to use the preset Refer to Controlling a Far End Camera on page 29 Note The numeric keys
6. button to show the presentation input screen Press the input button The Presentation Input selection dialog appears and contains small representations of the available input sources Use the arrow keys to select a presentation input and then press OK The default presentation input is named PC by default Your administrator may have changed the name to identify a different default device or a name that is more meaningful in your organization e During a call from any call screen a Press input amp The Presentation Input selection dialog appears and contains small representations of the available input sources Use the arrow keys to select a new input and then press OK Avaya Video Communications Systems User Guide 31 Initiating a Presentation Avaya systems include support for sharing data from the presentation input typically a personal computer connected to the codec while simultaneously showing video from the primary input This enables you to view a live presenter and the content at the same time If you wish to change the primary and secondary inputs you can do so either prior to the call or at any time during a call Refer to Changing Video Inputs on page 30 By default support for presentations is enabled on an Avaya system During a call if you connect a video input device other than an Avaya Video Camera 150 or Avaya Video Camera 100 to a video input connector on the codec such as connec
7. cables are properly connected on the display and that the display cable is connected to the Display 1 output on the back panel of the codec Also ensure you have selected the correct input Refer to Changing Video Inputs on page 30 for more information If the video image and user interface appear washed out or too bright examine the input settings of your HDTV to make sure the HDTV is displaying the appropriate resolution Some HDTVs particularly plasma displays allow you to configure the native resolution of the input device from the HDTV administration interface Poor Quality Display If you have poor quality or unreadable data on the phone display adjust the User Preferences Appearance LCD Contrast setting Avaya recommends using the default setting 6 If the colors on the display appear incorrect verify that the display cable is properly connected to the display Missing Input If you have not connected all possible video inputs the input selection dialog displays a black image by default Connect the necessary input or choose a different input as described in Changing Video Inputs on page 30 Poor Quality Far End Video During a call the Avaya system automatically selects the best video algorithm based on the video source and capabilities of the remote system If you experience poor motion handling or visible tiling in the far end picture during a video call contact your administrator 44 Avaya Video Commu
8. system select the 50 Hz option in User Preferences Diagnostics High Definition Camera Camera Anti Flicker The default option is Auto Note The option chosen for this preference applies to all cameras connected to the system Some camera exposure settings designed to be used in rooms lit by sunlight may result in a flicker To remove the flicker increase the HD Camera Brightness setting in User Preferences Diagnostics High Definition Camera VGA and DVI I Input Issues You can adjust the horizontal and vertical positioning and brightness and contrast of VGA input or DVI I input on systems that support a DVI I connector from a device connected to the VGA or DVI I input on the Avaya codec Typically this input device is a laptop or personal computer that is used to send data during a presentation for example a spread sheet or a slide show You can also perform coarse or fine tuning of the clock frequency and adjust the percentage of scaling so the image best fits your display To adjust VGA input settings on systems with a VGA input connector access User Preferences Diagnostics VGA Input To adjust DVI I input settings on systems with a DVI I input connector access User Preferences Diagnostics DVI I Input Avaya Video Communications Systems User Guide 43 Display Issues The following issues are related to the user interface or the display Display Failures If data does not appear on the display ensure
9. to show video only from the participant currently speaking or from the last speaker if your site is the current speaker Select Hang Up and press OK to hang up the call If you ignore the dialog the system accepts the call 22 Avaya Video Communications Systems User Guide Enabling Do Not Disturb During Calls If you receive an incoming call while you are in another call and Auto Answer Multiway Call is set to Disabled you can choose Do Not Disturb which ignores the incoming call and prevents any other calls from interrupting for the duration of the call The caller hears a busy signal Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen Regardless of the setting for the Auto Answer Multiway Call preference at any time during a call you can enable the do not disturb feature from any call screen by doing the following 1 Press OK on the remote control The Call Manager appears 2 Use the arrow keys to navigate to Do Not Disturb 3 Press OK Using System Do Not Disturb You can enable the system do not disturb feature to show only the background image of the main screen with the status and navigation bars and a system do not disturb message When the system do not disturb feature is enabled the system responds only to the volume control buttons and the OK button on the remote control Callers hear a busy signal and missed calls appear in the REDIAL list Consider using this f
10. which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc Avaya is a registered trademark of Avaya Inc Avaya Aura is a tradema
11. which to add an entry prior to completing the new entry screen If you leave the Hierarchy field empty the new entry is inserted at the top of the hierarchy if defined or is grouped alphabetically For example suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office To place an entry in Sales Office 2 the value for Hierarchy is Home Office Sales Office 2 6 When you have completed the fields do one of the following a To add the entry to the local directory select Add Entry and press OK b To add the entry to the meetings directory select Add Meeting and press OK Avaya Video Communications Systems User Guide 39 Copying an Entry from the Corporate to Local Directory You can copy an entry from the corporate directory to the local directory 1 Access the directory by pressing the button from the main screen 2 Select the Corporate directory 3 Select the entry you wish to copy to the local directory 4 Press the button 5 Select Copy to local and press OK 6 Press OK to save the entry Removing an Entry from the Local or Meetings Directories You can remove an entry from the local or meetings directories 1 Access the directory by pressing the button from the main screen 2 Select either the Local or Meetings directory 3 Select the entry you wish to remove 4 P
12. with the voice call screen appearing in the display e A device connected to the selected input is sending data to the system Pressing the Oo key shows the data from the input selected for the Screen Saver preference Pressing any key returns you to the main screen When the screen saver activates and when the system is asleep data from the input appears in the display The display is black if the device connected to the input is not sending data to the system Managing the REDIAL List You can perform the following tasks to manage the REDIAL list e Lock an entry to prevent it from being removed automatically from the list e Unlock a locked entry Remove an entry Add an entry to the local directory e Adjust the maximum number of entries that can appear Locking and Unlocking Entries in the REDIAL List You can lock and unlock entries in the REDIAL list Locking an entry prevents it from being removed after the maximum number of entries in the list has been reached The lock symbol 5 appears next to the name in the entry when the entry is selected Note Locking an entry does not prevent it from being removed from the list manually Refer to Removing an Entry from the REDIAL List on page 38 To lock or unlock an entry in the REDIAL list follow these steps 1 Using the arrow keys on the remote control select the entry you wish to lock or unlock 2 Press the button 3 Select Lock or Unlock if the entry is lock
13. AVAYA Avaya Video Communications Systems User Guide Avaya 1050 Avaya 1040 Avaya 1030 Issue 1 June 2010 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work
14. End Camera on page 29 e Ending a Call from the Call Manager on page 36 Call Status When you place a call with your Avaya system a Call Status dialog appears The Call Status dialog shows the number or IP address that you are attempting to call and the status of the call for example dialing ringing connecting answered or unavailable 24 Avaya Video Communications Systems User Guide Caller ID When a far end system in a video call answers your incoming call video from the far end appears in your display In the upper left corner of the far video image the caller ID phone number or IP address of the far end system appears One or more of the following icons may appear next to the caller ID to represent information about the call Icon Description Video call Voice call Microphones are muted on the far end system Note In the Call Status Call Manager list and Call Statistics list the following icon appears Xt A video call that is encrypted J A voice call that is encrypted Note In the Call Status Call Manager list and Call Statistics list the following icon appears Cie If your system is a participant in a multiway call with another Avaya system that is hosting the call and your connection to the host is not encrypted all participants connections appear as unencrypted If your connection to the Avaya host is encrypted the video or voice ic
15. G DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya throug
16. a s mechanical limits of pan and tilt have been reached 5 Use the zoom out button to view the image from farther away or to exit digital zoom Placing a Call You can place a video or voice call with your Avaya system in the following ways e Select a stored number from the REDIAL list on the main screen or from the directory e Manually dial a number using the following Video Call or Voice Call buttons on the main screen video or voice keys on the Avaya Video Conference Phone 1000 if connected to your system When placing a video call using the remote control or the video button on the Avaya Video Conference Phone 1000 you can dial either phone numbers or IP addresses This enables systems inside a corporate network without access to a gateway to call other Avaya Video Conference Phone 1000s in the network using system IP addresses Using a comma in a number specifies a one second pause in the dialing sequence You can use more than one comma to increase the duration of the pause if needed When you place a call the Call Status dialog appears and closes when the call connects The voice icon appears in the Call Status dialog and in the status bar regardless of the type of call video or voice that you placed When the call connects the icon that corresponds to the type of call you placed voice v or video appears in the status bar and in the REDIAL list entry for the call Note Calling your own Avaya system is not su
17. ace a call examine the near end video image from the camera connected to your Avaya system If the image flickers colors appear unbalanced or the image appears too dark you may need to adjust the room lighting or camera settings For more information refer to Adjusting Room Lighting on page 41 and Camera Issues on page 42 Using Digital Zoom Digital zoom electronically crops an area of the video image that appears in the display using the same aspect ratio as the original image and then scales the cropped image to the dimensions of the original image Digital zoom is available with Avaya Video Camera 100 and Avaya Video Camera 150 connected to Avaya 1050 and Avaya 1040 Digital zoom is available with Avaya Video Camera 150 only after the camera s longest focal length with optical zoom has been reached Camera presets are not supported with Avaya Video Camera 150 while using digital zoom Using a camera preset while in digital zoom returns the camera to optical zoom Note Image quality may degrade when using digital zoom By default digital zoom is disabled Only administrators can enable this feature To use digital zoom do the following 1 Ensure that the camera is selected as the primary video input Digital zoom is available only when the camera is selected as the primary video input For more information about selecting a device as the primary video input refer to Changing Video Inputs on page 30 2 If the
18. all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLIN
19. d Press OK on the remote control to place the call Note f an entry in the local or corporate directory has more than one number the symbol appears in the NUMBERS column Press OK and select the number you wish to call from the menu that appears Press OK to place the call You can also add remove or edit entries in the directory For more information refer to Managing the Directory on page 38 18 Avaya Video Communications Systems User Guide Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually using the remote control Manually Dialing a Video Number To dial a video number manually from the main screen follow these steps 1 Use the arrow keys on the remote control to select Video Call and press OK 2 Enter the number you wish to call The last manually entered number appears by default To edit the number use the following keys The button changes the text entry method indicated at the bottom of the screen The 0 button behaves as backspace The 0 button displays the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK Press OK to exit the field 3 Optional Navigate to the list that appears next to the entry box for numbers and choose a value for the maximum bandwidth for the call Press OK to access th
20. display only when that participant becomes the dominant speaker and replaces the video image of the earliest of the last three far end speakers If an administrator has configured the system to show video only from the last speaker in the call then only the video image from the participant who is currently speaking appears in the display If a participant at your site is currently speaking video from the last speaker appears in your display 28 Avaya Video Communications Systems User Guide Changing the Screen Layout of Video Images To change the screen layout do the following Press the screen layout D button The number of the selected screen layout x and the total number of screen layouts that are available y appear in the center of the screen above the status bar as x y The total number of screen layouts that are available depends on the number of connected callers whether a single display or a dual display is used and whether or not a presentation is being viewed Continue to press the screen layout button to show all available screen layouts You can change screen layouts with single and dual monitor configurations and while sending or receiving presentations Refer to Initiating a Presentation on page 32 for more information about presentations If your Avaya system is a participant in a multiway call with another Avaya system that is hosting the call you can manage the layout of video from all participants in the ca
21. e audio and mute audio inputs Identifying the Dominant Speaker When a video participant in a call is speaking the dominant speaker icon i appears in the display in the video image from that participant Adjusting Volume To adjust the volume in a call use the button on the remote control or on the phone You can also adjust the volume of other inputs and the treble and bass for line out by adjusting preferences in User Preferences Audio Volume preferences for audio inputs appear with an audio meter next to the slider The audio meter expands below the slider when you select the slider and then press OK on the remote control The audio meter displays the level of the transmitted voice The meter is calibrated in decibels dB RMS below digital full scale DFS The meter is accurate to 1 dB A level of 0 dB is the maximum Levels below 50 dB are not displayed and indicate a very quiet or inactive input Typical levels during a call peak around 28 to 22 dB DFS Use the audio meter to determine the best volume setting For example if you are adjusting the volume of the active microphone position yourself the same distance from the microphone as participants would be in the room during a video conference Speak and observe the color of the bars that appear in the audio meter Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings t
22. e list use the arrow keys to select a value and press OK again to save your selection 4 Press the call button to dial the number Avaya Video Communications Systems User Guide 19 Manually Dialing a Voice Number To dial a voice number manually from the main screen follow these steps 1 Use the arrow keys on the remote control to select Voice Call and press OK 2 Enter the number you wish to call The last manually entered number appears in this field by default To edit the number use the following keys The button changes the text entry method indicated at the bottom of the screen The a button behaves as backspace The 0 button displays the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK Using a comma in a number specifies a one second pause in the dialing sequence 3 Press call to place the call Manually Dialing a Number with Avaya Video Conference Phone 1000 When Avaya Video Conference Phone 1000 is connected to your Avaya video conferencing system you can manually dial a voice or video call using the keys on the phone keypad To place a call press the voice or video keys and enter the number using the numeric keys When placing a call using the voice button on the Avaya Video Conference Phone 1000 and voice dialing is set to touch tone you can dial only phone numbers using PSTN connectivity When voice dia
23. eature for example if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls To enable this feature follow these steps 1 From the main screen access the system menu by pressing the 0 button on the remote control 2 Use the down arrow key to select Do Not Disturb on the System Menu 3 Click OK A dialog appears indicating that the system do not disturb feature is enabled Press OK to return the system to normal operation Avaya Video Communications Systems User Guide 23 Managing a Call During a call you can view information about the status of the call and the identity of connected callers You can also manage audio output and video images control cameras select input to appear in a display and initiate a presentation If your system is a participant in a call hosted by another Avaya system you can access the same screen layouts that are available to the host control the cameras of all participants and view caller information for each participant in the call in the Call Statistics screen and the Call Manager dialog This system behavior is referred to as virtual multiway More information about how each of the features affected by virtual multiway functions in a call with another Avaya system as the host is available in the following sections e Caller ID on page 25 e Understanding Screen Layouts on page 28 e Controlling a Far
24. ed from the menu and press OK Avaya Video Communications Systems User Guide 37 Removing an Entry from the REDIAL List To remove an entry from the REDIAL list follow these steps 1 Using the arrow keys on the remote control select the entry you wish to remove 2 Press the button 3 Select Remove from the menu and press OK Adding a REDIAL List Entry to the Directory You can add an entry from the REDIAL list to the local directory 1 Using the arrow keys on the remote control select the entry you wish to add to the directory 2 Press the button 3 Select Save on the menu and press OK 4 Press OK again to close the confirmation dialog Managing the Directory You can manage the local and meetings directories by adding removing or editing entries Adding an Entry to the Local or Meetings Directory You can create up to 1000 entries in the local directory and 100 entries in the meetings directory To add an entry to the local or meetings directories follow these steps 1 Access the directory by pressing the button from the main screen 2 Using the arrow keys select either the Local or Meetings directory 3 Select the Add New Entry button and press OK 38 Avaya Video Communications Systems User Guide 4 Doone of the following 5 a To add an entry to the local directory use the arrow keys to select fields in the New Directory Entry screen Press OK to enter a value in a selected field
25. figured as the protocol for placing calls this indicator identifies the registration status of the Avaya system with the SIP server as follows in progress sip yellow indicator registration failed EQ red indicator Contact your administrator e The navigation bar is a grey bar that appears below the system status bar The navigation bar contains icons that correspond to buttons on the remote control and text that describes the action a button performs The icons and text change depending on how you use the system Note Pressing and holding any button except the OK button on the remote control may cause the command associated with the button to repeat Selecting Objects on the Main Screen Use the arrow keys on the remote control to navigate the main screen As you navigate to different parts of the screen the icons and their descriptions that appear in the navigation bar change to indicate what actions are available for a selected object or screen Avaya Video Communications Systems User Guide 11 The System Menu To access the System Menu from the main screen press the button on the remote control From the System Menu you can do the following e View selected configuration and status information about your Avaya system in the System Information pages Use the 0 and m buttons on the remote control to navigate the pages e Access User Preferences from which you can do the following Chan
26. g a Call You can configure your system to automatically answer incoming calls by setting preferences in User Preferences Calls as follows Auto Answer lf set to Enabled the system automatically answers the first incoming call If set to Disabled the default you must manually answer incoming calls If your system is configured for answering calls manually choose one of the following options when an incoming call arrives Select Answer and press OK to accept the call Select Ignore and press OK to reject the call Auto Answer Mute f set to Enabled the default and the Auto Answer preference is set to Enabled the system is muted when a call connects Auto Answer Multiway Call lf set to Enabled the default the system automatically answers incoming calls after the first call has connected The system beeps to indicate when a new call connects If Auto Answer Multiway Call is set to Enabled the New Call Automatically Answered dialog appears when video is not available from the incoming call because of any of the following conditions The second or subsequent incoming call is a voice call The name and number of the added voice caller appears in the dialog The system supports more than four video participants and a fifth or subsequent video participant joins the call Avaya systems that support multiway calls can show video images from a maximum of four video participants The system supports and is configured
27. g up all callers in a multiway call use the arrow keys on the remote control to select Hang Up All Press OK to terminate the connection with all callers To hang up only voice callers or only video callers use the arrow keys on the remote control to select Hang Up Voice or Hang Up Video Press OK to terminate the connection with all voice or video callers This option only appears when both voice and video calls are in progress Ending a Call from the REDIAL List To hang up a call from the REDIAL list follow these steps 1 Press the button to return to the main screen 2 On the REDIAL list select the call that you wish to hang up An orange LED indicator appears in the REDIAL list to the left of the voice or video numbers currently in a call 3 Press OK Ending a Call from Avaya Video Conference Phone 1000 To hang up a call from the Avaya Video Conference Phone 1000 press the activated voice or video button 36 Avaya Video Communications Systems User Guide Using a Single Display for Local Presentations If your Avaya system has a single display and you wish to show data locally from a device connected to a video input when the system is idle or in a voice call access User Preferences Appearance Set the Screen Saver preference to the desired input The key followed by the name of the input appears in the navigation bar on the main screen when the following occurs e The system is idle or in a voice call
28. ge the appearance of the user interface including the language background image or color screen saver and screen saver timeout system sleep timeout and the duration of time that the user interface appears after a call connects Choose the method the system uses for answering calls For more information refer to Answering or Rejecting a Call on page 22 Adjust settings for audio input and output devices connected to the system For more information refer to Managing Audio on page 26 Access diagnostic tools to adjust camera settings and video input and reboot the system For more information refer to Troubleshooting on page 41 When you select a preference help text appears at the bottom of the screen to assist you in selecting an option for the preference Note Your administrator can require a password to access these preferences e Activate the system do not disturb feature For more information refer to Answering or Rejecting a Call on page 22 12 Avaya Video Communications Systems User Guide Controlling Cameras Become familiar with how to control a camera connected to your system before placing a video call The System Information page identifies the type of camera connected to the system If the camera type is pan tilt and zoom you can control the camera with the remote control To prevent far end users from controlling your near end camera during a call contact your administrator Co
29. h electronic means established by Avaya specifically for this purpose 2 Avaya Video Communications Systems User Guide Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third Party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components
30. hat produce red bars in the audio meter 26 Avaya Video Communications Systems User Guide For the Active Microphone Volume preference Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 applications and 5 to 10 for most Avaya Video Camera 100 applications Use the meter to visually verify that the transmit level peaks in the desired 28 to 22 dB range Note f you are using Avaya Video Conference Phone 1000 as the active microphone the Active Microphone Volume preference is not available The Avaya Video Conference Phone 1000 microphones adjust volume automatically Muting Audio Inputs By default when you press the button on the remote control Avaya Video Conference Phone 1000 or Avaya Video MicPod 1000 the system mutes all audio inputs including the microphone and audio from any devices connected to the system that may be sending audio in a presentation such as a DVD player connected to the system A red mute icon Q appears in the display Red LEDs on Avaya Video Conference Phone 1000 or Avaya Video MicPod 1000 indicate that these microphones are muted Pressing the button again re activates the audio inputs An administrator can configure the system to mute only the microphone when you press the mute button so that devices connected to the system such as a personal computer or a DVD player continue to send audio during a presentation while the microphone is muted The Audio Mute field in the S
31. l duration the make and model of the far end video communication device and the software version it is using 3 To hide the statistics press the button again Statistics automatically refresh every 5 seconds and hide after 5 minutes Ending a Call You can end a call using any of the following options e hang up amp button on the black remote control e Call Manager dialog e REDIAL list e Avaya Video Conference Phone 1000 Ending a Call with the Black Remote Control You can end a two way call by pressing the hang up button To end a multiway call press hang up Avaya Video Communications Systems User Guide 35 Ending a Call from the Call Manager To hang up a call from the Call Manager dialog follow these steps 1 From any call screen press OK The Call Manager dialog appears 2 Choose one of the following To hang up a single call press OK again to end the call To hang up any individual caller in a multiway call use the arrow keys on the remote control to select the caller and press OK Note f your Avaya system is participating in a multiway video call hosted by another Avaya system all callers appear in the Call Manager rather than only the system hosting the call You can only hang up your connection to the system hosting the call All callers appear in the Call Manager only if your system and the Avaya system hosting the call are installed with software release v3 0 or later To han
32. ling is set to VoIP you can dial IP addresses as well as phone numbers 20 Avaya Video Communications Systems User Guide Including Multiple Sites in Calls If your system is hosting a conference call all callers are connecting to your system you can add participants to an existing call at any time up to the maximum connections allowed for the system You can add a second participant while the first call is connecting you do not need to wait for the first call to connect If you attempt to add a participant after the system limit has been reached the message Maximum Calls Reached appears in the Call Status window To add participants to an existing call follow these steps 1 Press the button to return to the main screen to add a new caller 2 Do one of the following Select a number from the REDIAL list and press OK An orange LED indicator appears in the REDIAL list to the left of the voice or video numbers currently in a call Select a number from the directory Refer to Placing a Call from the Directory on page 18 Dial a number manually using the Voice Call or Video Call selections Refer to Manually Dialing a Number from the Main Screen on page 19 Press the add key on the phone keypad and enter the new number Press the voice key or the video key on the phone keypad depending on the type of call you are placing Avaya Video Communications Systems User Guide 21 Answering or Rejectin
33. ll In this case the same number and type of screen layouts that are available to the Avaya system hosting the call are available to you for selection Controlling a Far End Camera You can control a far end camera during a video conference in the same way you control a near end camera if the far end camera is enabled properly If your Avaya system is participating in a multiway video call hosted by another Avaya system you can also control the cameras of all participants in the call not just the camera of the system hosting the call During a video call a camera icon appears in the video image of the participant whose camera you are controlling when the user interface is visible An orange camera icon indicates control of the primary near input A blue camera icon in a far end video image indicates control of the far end camera By default the near camera is selected To select a far end camera to control do the following from any call screen Press the near far OG camera button on the remote control The blue camera icon 2 appears in the first far end video image in the call If more than one video participant is connected continue to press the near far OG camera button until the blue camera icon appears in the far end video image of the participant whose camera you wish to control After you select the far end participant whose camera you wish to control you can choose the far end input device to control by pressing the input
34. m access User Preferences Diagnostics System Reboot or contact your administrator If the system is not responding to commands from the remote control contact your administrator for assistance 46 Avaya Video Communications Systems User Guide
35. nications Systems User Guide Audio Issues An Avaya system automatically selects the best audio algorithm based on the call rate and the capabilities of the remote system The following issues are related to the audio quality Absent Dial Tone If you do not receive a dial tone after pressing the von or X key on Avaya Video Conference Phone 1000 to initiate a call ensure the line out is securely connected An absent dial tone may also result from an unavailable analog phone line connection If you are connecting with PSTN ensure the analog phone connection is secure and that it is connected to an active phone line jack Problematic Sound Quality The LEDs on the Avaya Video Conference Phone 1000 flash blue to indicate an incoming call If you are unable to hear the phone ring when an incoming call arrives adjust the volume using the up and down volume key If you still experience audio problems adjust the Ring Tone Volume preference in User Preferences Audio Muffled audio reception from the far side may be caused by highly reverberant rooms If you are experiencing poor audio reception add more sound absorbency to the room and speak in close proximity to the phone or microphone Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones A soft slightly damp cloth should be sufficient t
36. ntrolling a Near End Camera To adjust the near end camera when the system is idle select the camera Black Remote Control Press the near far OG camera button on the remote control Silver Remote Control Press the near camera button Use the following buttons on the remote control to adjust the camera angle Remote Control Button Function Left and right arrows pan the camera Up and down arrows tilt the camera Zoom in and zoom out keys make objects appear closer or farther away Avaya Video Communications Systems User Guide 13 Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control Camera presets enable you to quickly change the position of the near end camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys Far end participants see the video image without the delay that is associated with using more than one key to position the camera You can configure and use presets in the Primary Input and Presentation Input screens before placing a call and from any video screen during a call To configure and use presets during a call you must first select Presets from the Call Manager screen For more information about using presets during a call refer to Using Camera Presets During a Call on page 30 You can save nine presets When presets are available for use
37. o clean the top surface of the units if necessary If the far side is hearing an echo or distortion the microphone connected to your Avaya system may be too close to the speakers Repositioning the microphone may solve this problem Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call Do not stack items on top of the phone Ensure both ends are not muted Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly If an external speaker system has its own volume control adjust the volume on the Avaya audio output to near maximum in the range from 7 10 and adjust the volume control on the external speaker system for the best results Avaya Video Communications Systems User Guide 45 Connectivity Issues If a call does not successfully connect verify that you have dialed a working number and that the far end destination is powered on and available Verify that the network is ready and available Network status is indicated at all times in the status bar If the Avaya system is connected to the local network a green network status icon appears A yellow or red network status icon indicates a problem with the network connection Refer to The Main Screen on page 9 for a visual depiction and description of the network status icons You may need to reboot a system that fails to connect calls To reboot the syste
38. on on the remote control automatically invokes the system Note Administrators can configure Avaya systems for use in telepresence rooms in which a conference administrator controls calls from a control panel or where users interact with the system using a connected phone If telepresence is enabled on your Avaya system only an administrator can access the user interface when the system is idle During a call you can perform only the following tasks in the user interface e Change the behavior of the numeric keys on the remote control from Touch Tones to Presets Refer to Using Camera Presets During a Call on page 30 e View call statistics Refer to Viewing Call Statistics on page 34 e Choose video input with the remote control Refer to Changing Video Inputs on page 30 The Main Screen The user interface includes functions available to all users and preferences and functions restricted to administrators with a password The main screen includes the following features The top right corner of the screen displays system information such as the system name and video number This information is hidden during a call Video from the primary input typically a camera connected to the system appears ina small window below the system information The center of the screen contains the REDIAL list and the Voice Call and Video Call buttons From the REDIAL list you can place a call by selecting a number from a list of
39. on that appears in your display for the other participants shows the actual encryption status of the connection for that participant to the host Both your system and the Avaya system hosting the call must be installed with software release v4 5 0 or later to show the actual encryption status between the host and the other participants in the call Earlier software releases reflect only the encryption status between your system and the Avaya system hosting the call Administrators can configure encryption preferences on Avaya systems For more information refer to the Avaya Video Communications Systems Administrator Guide Avaya Video Communications Systems User Guide 25 Hiding or Showing User Interface Elements By default the system information status bar and navigation bar fade from the screen after a call has been connected for 10 seconds This interval resets after any interaction with the system You can adjust the duration of the fade out interval by adjusting the Fade Out Timeout preference in User Preferences Appearance To hide or show these user interface elements at any time during a call press the Q button Note The user interface does not hide if the system is overheating System overheating icons appear in the status bar Refer to The Main Screen on page 9 for more information about the system overheating icons Managing Audio You can identify the video caller who is speaking in the call adjust the volume of th
40. ort multiway video calls can show video from a maximum of four callers three far end participants and the near end participant During a multiway video call you can choose a screen layout that shows video from a far end participant as the largest image in the layout in one of the following ways The far end participant who is currently speaking always appears as the largest image When you choose this layout the dominant speaker icon appears to the right of the screen layout number when the user interface is visible for example 5 7 i e The same far end participant always appears as the largest image regardless of who is currently speaking These layouts are available for selection in all multiway calls but are supported in 3 way and 4 way calls only On Avaya systems that support more than four video participants video from one of the far end participants not shown on screen in a 5 way or greater call may replace the largest video image in these layouts when that participant becomes the dominant speaker Near end video does not change location when a participant at the near end your site is the dominant speaker If you choose a screen layout that shows all video images the same size only the dominant speaker icon i moves to indicate which participant is currently speaking If your Avaya system supports more than four video participants in a call by default the video image from a fifth or greater far end participant appears in the
41. oting the system is necessary Indicates that the system does not have an active microphone Contact your administrator Indicates that the phone connected to the system is booting Indicates that the system is performing configuration changes to enable FIPS 140 2 security If an administrator has enabled FIPS 140 2 security on the system this icon appears after a system reboot and disappears when the configuration changes are complete If this icon persists contact your administrator For more information refer to the Avaya Video Communications Systems Administrator Guide Network Status Identifies the network status as follows connected 7 green indicator in progress ie yellow indicator disconnected By red indicator 10 Avaya Video Communications Systems User Guide Icon Condition System Overheating This yellow indicator warns you when the system temperature is above normal operating temperature The codec adjusts fan speed automatically to cool itself This red indicator warns that the system is overheated and approaching the maximum allowed operating temperature and will F automatically reboot after reaching it Warning Temperatures that require the codec to reboot can permanently damage codec components Ensure the room that houses the codec is properly ventilated and temperature controlled SIP server registration status When SIP is con
42. pported or recommended If the system supports multiway video calls this action produces infinite looping windows in the connected display If the system supports only two way video calls this action produces a busy signal Calling a device multiple times during the same call produces a similar result and is not supported or recommended 16 Avaya Video Communications Systems User Guide Placing a Call from the REDIAL List The REDIAL list on the main screen stores up to 15 recently dialed numbers A scroll bar appears when more than five entries are available for selection The oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached The last call placed always appears at the top of the list The entry includes the name of the party called and an icon that indicates whether the number is a voice S or video ih number The entry s number and bandwidth if the entry is a video number appears below the list when the entry is selected If the system receives a call but does not answer it the call appears in the REDIAL list as a missed call The v symbol appears next to the name in the entry The date and time of the missed call appear below the REDIAL list when the entry is selected To place a call from the REDIAL list use the arrow keys on the remote control to select an entry and press OK To change the bandwidth for a video call on the REDIAL list befo
43. re placing the call select Video Call on the main screen press OK twice and use the right arrow key to select the bandwidth list Change the bandwidth to a setting other than Auto Note Selecting Auto from the Video Call selection before placing a call does not change the bandwidth selection for an entry on the REDIAL list that does not have Auto as its last called bandwidth You can adjust the maximum number of entries that appear in the REDIAL list by adjusting the Maximum Redial Entries preference in User Preferences Calls Note The None option for the Maximum Redial Entries preference removes existing entries from the REDIAL list and prevents new entries from appearing on the list You can also add entries from the REDIAL list to the local directory and manually remove entries or lock them to prevent them from being automatically removed when the maximum number of entries is reached For more information refer to Managing the REDIAL List on page 37 Avaya Video Communications Systems User Guide 17 Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls The directory includes three subdirectories the local corporate and meetings directories An entry in the local or corporate directories contains dialing information for a single device An entry in the meetings directory contains dialing information for two or more devices When you place a call using an entr
44. recently dialed numbers Use the Voice Call and Video Call buttons to dial a number manually The system status bar is a white bar that appears immediately below the REDIAL list The system status bar indicates system and network status including the number of voice and video calls the time and date or the duration of a call when a call is in progress When the system is booting status also appears at the top of the REDIAL list to indicate the current state of the system The following table identifies the icons that can appear in the system status bar Avaya Video Communications Systems User Guide Icon Condition Video Indicates the number of video calls in progress Each orange circle that appears to the right of the video icon represents a video call in progress Voice Indicates the number of voice calls in progress Each orange circle that appears to the right of the voice icon represents a voice call in progress Indicates that the communication subsystem is initializing If this icon reappears after the system has booted a problem has occurred Reboot the system Indicates that the system is initializing When the system is initializing functionality on the main screen is disabled and no entries appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If the icon persists a problem has occurred and rebo
45. ress the button 5 Select Remove and press OK 6 Select Yes and press OK Editing an Entry in the Local or Meetings Directories You can edit an entry in the local or meetings directories 1 Select the entry you wish to edit 2 Press the button 3 Select Edit from the menu and press OK 40 Avaya Video Communications Systems User Guide 4 Modify values in the Edit Directory Entry or Edit Meeting Entry dialog a Press OK to select a field you wish to modify Note f necessary press the button to change the method of text entry for text fields b After completing your changes press OK to exit the field 5 Using the arrow keys select Save Changes and press OK Troubleshooting The following sections describe symptoms possible causes and potential solutions for common problems you may encounter with your Avaya system When experiencing a problem visually inspect the unit Ensure the system has not been exposed to water or heat sources or appears physically damaged Improperly connected or loose cables are common causes of problems with hardware units When investigating a system problem first inspect all the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Contact your administrator for information about proper cabling Adjusting Room Lighting You can assist the system to maintain the best possible image quality by al
46. rk of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Awww avaya com support Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal Avaya Video Communications Systems User Guide 3 Using Avaya Video Communications Systems This guide explains how to use the following Avaya video communications systems to place and manage calls Avaya 1050 Avaya 1040 Avaya 1030 For information about using Avaya 1010 1020 refer to the Avaya 1010 1020 User Guide For information about how to install an Avaya video communications system refer to the installation guide for your Avaya system model Related documentation is available from the documentation CD included with the product and from the Support page of support avaya com Release Notes technical notes and technical reference publications are available from support avaya com 4 Avaya Video Communications Systems User Guide System Components Before using your Avaya video communication
47. rticipating in the call support presentations Press the m button to start the presentation A message appears indicating that the presentation is starting The far end can also start a presentation which halts the current presentation at the near end The following indicators appear in the user interface when you send or receive a presentation The receiving presentation indicator appears on top of the presentation video that you are receiving from a far end participant The sending presentation indicator appears on top of the presentation video that you are sending Note f you are using Avaya 1030 connected to two displays these indicators always appear in display 1 The receiving presentation indicator appears in the upper left corner of the display the sending presentation indicator appears in the lower right corner of the display 2 Press the 0 Stop presentation button again to stop the presentation Avaya Video Communications Systems User Guide 33 Viewing Call Statistics To view statistical information about a call follow these steps 1 2 During a call press the button Audio and video statistics for the current call display on the screen Two columns of statistics Receive and Transmit appear The total bandwidth used for audio and video appear beside each column heading Each column has a video and audio block Video statistics include the following resolution shows the resol
48. s system familiarize yourself with its componenis Camera Near end participants and objects in a video conference call are located in the same room as your Avaya video communications system Far end participants and objects are in a remote location The camera captures near end video to send to far end participants in a call One or more cameras may be connected to the system depending on the system model and its capabilities _ AVAYA Avaya Video Camera 150 Avaya Video Camera 100 Avaya Video Camera 200 Avaya Video Communications Systems User Guide 5 Microphone An Avaya system includes a device with one or more microphones for audio input during a call Depending on the model and optional peripherals purchased the system may have one or more of the following devices Avaya Video Conference Avaya Video MicPod Avaya Video Camera Phone 1000 1000 100 The Avaya Video Conference Phone 1000 high definition audio conferencing speakerphone is fully integrated with Avaya video communications systems and doubles as the microphone for a video system Avaya Video Conference Phone 1000 provides 16 microphones in a circular array to capture local sound You can also use the Avaya Video Conference Phone 1000 to place and hang up calls Avaya Video MicPod 1000 includes a single omni directional microphone mute button and mute status LEDs Avaya Video Camera 100 is a camera that includes two omni directional microphones
49. system is idle select the near end camera to control Refer to Controlling a Near End Camera on page 13 During a call the near camera is selected by default An orange and white camera icon appears in the near video image when the user interface is visible and the near end camera is selected 3 Depending on the camera you are using do one of the following If you are using Avaya Video Camera 100 press the zoom in button on the remote control to obtain a closer view of the near end video image Ifyou are using Avaya Video Camera 150 press and hold the zoom in button on the remote control until you hear a beep and then release the zoom in button The beep indicates that you have reached the longest focal length with the camera s optical zoom Press the zoom in button again to use digital zoom Avaya Video Communications Systems User Guide 15 4 Use the arrow keys on the remote control to digitally pan and tilt the camera Depending on the camera you are using digital pan and tilt behave as follows Ifyou are using Avaya Video Camera 100 digital pan and tilt are available only after you activate digital zoom by pressing the zoom in button If you exit digital zoom by using the zoom out button to return to the camera s original fixed focal length digital pan and tilt are not available If you are using Avaya Video Camera 150 digital pan and tilt are available only when using digital zoom and only after the camer
50. tering the environmental lighting and background colors of your environment If light levels are too low you may consider adding artificial lighting Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e direct sunlight on the subject matter the background or the camera lens which creates harsh contrasts direct illumination of the subject matter and camera lens e colored lighting e harsh side lighting or strong light from above You can also improve dim scenes by adjusting the camera brightness Refer to Adjusting Camera Brightness on page 43 Avaya Video Communications Systems User Guide 41 Camera Issues If you are unable to pan tilt or Zoom a camera that has these capabilities ensure the remote control contains three AAA batteries that are in good working condition Also verify that no objects are obstructing the sensor on the front of the camera and that the LED on front of the camera flashes bright blue when you use the remote control to perform a task If no video displays from the camera ensure the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator Also ensure that the primary input is set to the high definition camera as described in Changing Video Inputs on page 30 Verify that the blue LED on the front of the camera is lit indicating that power is active and
51. ting a laptop to the system a presentation starts automatically The presentation stops automatically if the video input device is disconnected from the system An administrator can disable support for presentations disable automatic start of a presentation when a video input device is connected or both You can show presentation video even if presentations are disabled on your system or another system in a call During a call Start presentation appears in the navigation bar if systems participating in the call support presentations If support for presentations is disabled on the system or if all other systems in the call do not support presentations the 0 button appears in the navigation bar followed by the name of the presentation input currently selected for the system typically PC for a personal computer connected to the codec Pressing the m button in this case swaps the primary and presentation inputs The system sends video from the presentation input as the primary input Pressing the button again or ending the call returns the inputs to their original selections 32 Avaya Video Communications Systems User Guide If support for presentations is enabled but a presentation does not start automatically when a video input device is connected to the system follow these steps to start or stop a presentation manually 1 During a call m Start presentation appears in the navigation bar of the user interface if systems pa
52. ution in pixels of the video image transmitted or received codec shows the video codec used to compress and decompress the video bandwidth shows the amount of video data transferred per second in kilobits frame rate shows the video frame rate in frames per second Audio statistics include the following codec shows the audio codec used to compress and decompress the audio bandwidth shows the amount of audio data transferred per second in kilobits packet rate shows the amount of audio data packets transferred or received per second in kilobytes Both the Audio and Video block include the following jitter shows the variation in milliseconds in the time between packets arriving caused by network congestion timing drift or route changes packet loss shows the number of packets of data that fail to reach their destination in the last sampling interval cumulative shows the number of packets lost since the beginning of the call percentage shows the percent of packets lost in the last sampling interval Note Packet loss can be caused by a number of factors including signal degradation over the network medium oversaturated network links corrupted packets rejected in transit faulty networking hardware and misconfigured system drivers or network applications 34 Avaya Video Communications Systems User Guide The following additional information appears below the Audio statistics block the cal
53. verage brightness of a full frame of video but assigns a higher weight to the center of the frame The Spot option adjusts exposure based on the average brightness of a small area in the center of the frame The Manual option disables auto exposure You can also affect auto exposure or adjust exposure manually when auto exposure is disabled by adjusting the HD Camera Brightness preference 42 Avaya Video Communications Systems User Guide Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera You can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness To adjust camera brightness set the HD Camera Brightness preference in User Preferences Diagnostics High Definition Camera Adjusting Camera White Balance Camera white balance refers to how a camera references the color white which is a mixture of all colors Adjust the white balance when video color appears to be unbalanced White balance is affected by the type of light source To adjust the camera white balance adjust the HD Camera White Balance preference in User Preferences Diagnostics High Definition Camera Adjusting the Camera Anti Flicker Preference Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system If you are using lights powered by a 50 Hz power source and observe a flicker in the video displayed in your
54. work as presets during a call only when you are in a call screen Changing Video Inputs Avaya video communications systems support two video streams The primary input is the main video stream that you send to the far side during a call usually from a camera connected to the system The presentation input is the video you send when you want to show a presentation to the far side such as a spreadsheet or a slide show on a personal or laptop computer connected to the system You can change the primary and presentation inputs when the system is idle or during a call Refer to Initiating a Presentation on page 32 for more information about presentations 30 Avaya Video Communications Systems User Guide Changing the Primary Input e When the system is idle and the main screen appears in the display a b Press input B GB The Primary Input selection dialog appears and contains small representations of the available input sources Use the arrow keys to select a new input and then press OK e During a call from any call screen a b Press the input button The Primary Input selection dialog appears and contains small representations of the available input sources Use the arrow keys to select a primary input and then press OK Changing the Presentation Input e When the system is idle and the main screen appears in the display a b C Press the input button on the remote control Press the
55. y in the meetings directory the system dials all the devices in the entry Entries in the local and meetings directories are stored on the system and can be modified The corporate directory is read only and managed by your administrator To place a call from the directory follow these steps 1 From the main screen press the _ button on the remote control to access the directory Use the arrow keys to select either the Local Corporate or Meetings directory and press OK Use the arrow keys on the remote control to select the entry that you wish to dial You can browse the directory using either the alphabetical or hierarchical method When you use the alphabetical method the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry Hierarchies are predefined organizational units similar to folders or directories on a computer system You can place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field when editing the entry For more information about creating hierarchies refer to Managing the Directory on page 38 Using the hierarchical method you can select a hierarchy in the Browse column to locate an entry To move down one level in Browse press OK To move up one level press the button You can also use the Q and Q keys on the remote control to move up or down a page of entries when an entry is selecte
56. ystem Information page indicates which devices either all audio inputs or only the active microphone are muted when you press the mute button To access the System Information page refer to The System Menu on page 12 Managing PIP Your display shows the far end and near end video conferencing sites in addition to the menus and video images from connected video sources Picture In Picture PIP is a smaller window placed in one of the corners of the call screen This second image is placed on top of the main image and always displays the primary near input by default You can change the default setting so that PIP never appears or always appears by adjusting the User Preferences Appearance Picture in Picture preference To change the primary input refer to Changing Video Inputs on page 30 Avaya Video Communications Systems User Guide 27 Managing Video Layout During a call video images from connected callers appear in your display You can change the screen layout of near and far end video images that appear in the display Understanding Screen Layouts Screen layouts appear as one of the following types A far end participant appears as the largest video image e Your site the near end participant appears as the largest video image e All video images from all participants are the same size e Apresentation appears as the largest video image when a presentation is in progress Avaya systems that supp

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