Home

AT&T INTUITY Integration with MERLIN LEGEND 585-310-231 User's Manual

1. Lock out multiple unsuccessful attempts to enter a voice mailbox on a single call Allow no more than two or three attempts on the same call Do not use default initial passwords that follow any scheme Have a list of random passwords and select one when you create the mailbox Require that the mailbox owner personally appear at the corporate security office or telecommunications office to obtain the initial password Go over the subscriber password guidelines with the subscriber when you give out the initial password Issue 2 0 December 1995 A 3 Make sure subscribers change the initial password the first time they log in to the AUDIX system by making the initial password shorter than the minimum password length Use the password aging feature so that users must change their passwords monthly Discourage the practice of writing down passwords storing them or sharing them with others Restrict the use of outcalling to personnel who actually need it Restrict the number of digits that can be used for outcalling to seven or ten if possible Outcalling to pagers may require more Inform all system operators that they are not to dial outside calls Request that operators report all attempts to bypass switch restrictions to the telecommunications department for repairs or to the corporate security office for investigation Inform subscribers that programming passwords onto auto dial buttons is a breach of corporate security t
2. December 1995 5 Enter y to continue The system will wait until all calls in progress disconnect before stopping the voice system You will see a series of messages while the system is disconnecting calls When the process is finished you will see the following messages The Voice System has stopped Press ENTER to continue 6 Press ENTER The System Control menu is redisplayed 7 Press until the INTUITY Administration menu is displayed You are now ready to load the MERLIN LEGEND software as described in the following section Procedure 2 Load the MERLIN LEGEND Software 1 Login as craft 2 Press to accept the AT386 default 3 The INTUITY Administration menu is displayed 4 Begin at the INTUITY Administration menu and select the following sequence gt Customer Services Administration gt System Management b gt UNIX Management gt Software Install Floppy Drive Issue 2 0 December 1995 B 3 B 4 The system responds with the Software Install Screen as shown below b EAEE Alarm Hanagenmenk Disk Manhagenmenk Backus Riikan Susb em Dankas Dababhase Audi ba HUINI Manage Di egreak bea Frebure DOasbiena beg Ade iaiakrek bor Ptuagkbem Kanagement Susb m Ver iP icek ian Farmak UMIX Flans Mad m Ternihal Rdmintabeabien P gsunrd Hdniniabneabien Prinbe Bdsinizbeabien PSS bua Inaball Sol knee Aimi UNIX Deke and Tine
3. Lines Line4 Line5 Line6 4 5 6 EXT EXT EXT D2R 29 D2R 29 D2R 29 RJ11C RJ11C RJ11C RJ11C RJ11C RJ11C Line4 Line5 Line 6 Line1 Line2 Line3 E D2R 29 Figure 4 1 Connecting IVC6 Boards Using 885A Adapter Connect IVC6 Boards Using 104A Connecting Blocks Connect IVC6 boards using type 104A connecting blocks as follows 1 Make sure that the line pairs were run together to type 104A connecting blocks or equivalent See 2 Use the supplied D6AM 6 conductor modular cables between the IVC6 board and the type 104A connecting block gt NOTE This is one of many ways to connect IVC6 boards to the MERLIN LEGEND system using inside building wire It is subject to the same distance limitations as stations The key element is the connection of the T R circuits to the correct pins on the connecting block jacks 4 4 Issue 2 0 December 1995 104A USOC RJ25C 104A a D6AM 87 E Connecting Insde building Wiring to Switch Block g 123 D6AM 87 56 The numbers in circles are the punch down connector positions e 8 1 ii 8 1 R3Q L H q 13 ii Reg Zi 2 __ T6 R2 6 A b T i R5 8 6 5 T5 T1 G 2 RI ii T4 2 R4 i 104A Connecting Block Top i 104A Connecting Block Bottom Figure 4 2 Connecting IVC6 Boards Using 104A Connecting Blocks Connecting Serial Ports The Intuity system commu
4. Port Considerations in Chapter 1 you must have at least one calling group and possibly several calling groups that contain the voice ports that connect the MERLIN LEGEND system to the Intuity system Each calling group is defined on a copy of the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 To define each calling group follow these steps 1 At the top of page 1 on the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 define the group number a group name and the factory set number for the group Typically the 770 group is assigned to the voice mail system Under Extensions list the extension number of each voice port that connects to the Intuity system A maximum of 20 voice ports can be listed Under Trunks Pools list each trunk that sends calls into the group Include trunks used for automated attendants bulletin boards and Intuity IVR applications On page 2 under Hunt Type check Linear Under Group Type check Integrated VMI for all groups that are not exclusively dedicated to Intuity IVR applications The group that includes Intuity AUDIX must be Integrated VMI For groups that are exclusively dedicated to Intuity IVR applications check Generic VMI 2 4 Issue 2 0 December 1995 6 For Release 3 0 in the Provide coverage for Coverage Group Numbers section at the top of page 1 enter the coverage group number from Form 7C F
5. Select Group Calling m Onthe console Select Grp Calling m Onthe PC Press F4 The Group Calling menu appears Access the second screen of the Group Calling menu m On the console Press More m Onthe PC Press Select Group Type m Onthe console Select Group Type m Onthe PC Press F Enter the extension number of the group Save your entry m On the console Select Enter m Onthe PC Press F10 5 8 Issue 2 0 December 1995 8 Select Integrated VMI For a dedicated IVR group select Generic VMI m On the console Select Integ VMI m Onthe PC Press F3 9 Save your entry m On the console Select Enter m On the PC Press F10 10 Return to the System Programming menu m Onthe console Select Exit three times m On the PC Press F5 three times Allowed Lists Use this procedure to establish Allowed Lists consisting of telephone numbers that can be dialed from specified telephones regardless of calling restrictions assigned to telephones A maximum of eight lists numbered 0 through 7 with a maximum of 10 numbers each numbered 0 through 9 is allowed Each allowed number can be no more than 6 digits an area code plus an exchange or 6 digits with a leading 1 where required If you program 0 as the first digit of a list entry any toll restriction assigned to the station is removed for calls that can be placed by a toll operator Special characters such as pause are not permitted in Al
6. Some switching systems make it possible to group these extensions as a set allowing the coverage path to be changed simultaneously Most switching systems permit changing the coverage path for guest extensions one extension at a time You may use either method Issue 2 0 December 1995 C 5 Gradual Cut to Service Using this cut to service strategy enter guests into the Intuity Lodging system as they check in Only new guests not current guests receive Intuity Lodging services The advantages of this method include m Attendants can learn the new system while only a portion of guests are also learning to use it m Guests do not have to learn both the previous and the new systems Current guests use the previous system new guests use the Intuity Lodging system m Custom passwords and language options can be assigned to each guest as the guest is checked in Gradually cut to service as follows 1 Administer your switch to send the guests telephone call coverage to the Intuity system hunt group 2 Check in each new guest as described in ntuity Lodging Administration and Feature Operations 585 310 559 One Step Cut to Service On switches where a coverage path is separately defined and then applied to a class of stations assign all guest stations to Intuity Lodging at once Using this cut to service strategy all guest stations are changed to Intuity Lodging at the same time The advantages of this method include
7. holn where n is 1 2 3 or 4 The holiday schedule can be referred to in the Routing Table by either its name or number Holiday Name This column contains the name of the holiday It is used only for documentation Date This column contains the date mm dd to be used for matching Mailbox This column contains the automated attendant mailbox to be substituted for the called number if a match is found in the Date column This mailbox does not need to correspond to an extension on the switch 2 16 Issue 2 0 December 1995 Worksheet D Holiday Schedule Customer Prepared by Phone Number Date Intuity Location Name Holiday Schedule Holiday Name Date mm dd Mailbox Issue 2 0 December 1995 2 17 Holiday Schedule Holiday Name Date mm dd Mailbox 2 18 Issue 2 0 December 1995 Implementing the Integration This chapter explains how to implement the integration between the MERLIN LEGEND system and the Intuity system It includes all steps necessary to get the system up and running for both acceptance testing and cut to service Hardware Platform Installation Before beginning any other task complete the hardware installation checklist in Chapter 1 of the appropriate document for the hardware platform you are using wm Intuity MAP 5 Installati
8. Highlight khe ik m you Haak and presa iEnkb r S Figure B 1 Software Install Screen 5 Press to select the Floppy drive The system responds Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go 6 Insert MERLIN LEGEND Switch Integration Package Disk into the 3 5 floppy drive 7 Press to install the software The system responds Installation in progress Do not remove the diskett The following pkgs are available 1 swin Intuity MERLIN LEGEND Switch Integration Package 486 x x xx Select package s you wish to process or all to process all packages default all Lr 1223 3 Issue 2 0 December 1995 8 Press to accept the default of all 10 11 12 13 14 15 You will see messages indicating the installation is still running When the installation is complete you see the following messages Installation of Intuity MERLIN LEGEND Switch Integration Package swin was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go Remove the diskette from the floppy drive and insert the MERLIN LEGEND System Programming and Maintenance diskette Press to install the software The system responds Installation in progress Do not remove the diskett The following pkgs are available 1 spm Intuity MERLIN LEGEND System Programming amp Maint
9. Plug the 2012D power transformer into an AC power outlet 4 8 Issue 2 0 December 1995 MERLIN LEGEND Communications System i Pa 87 ou D8W 87 M7 a E Crossover Z3A2 ADU Cable g 355AF 1 9 Adapter 2012D oo HJ Power i LED BJ Transformer sof AC Power LJ KN SN L 248B WwW Outlet RT NE Adapter D8W 87 Modular Cord Maximum 50 Feet Connect to Admin lower Jack D8AM 87 Crossover Wall Jack L Building Wiring to Intuity System Site F D6AP 87 P 400B2 Adapter Figure 4 4 Connecting Admin Ports More Than 50 Feet Different Power Outlet Issue 2 0 December 1995 4 9 Go to the Intuity system site to continue the connection Refer to 400B2 Adapter a p Building Wiring from MERLIN LEGEND Site p Wall Jack a co A AC Power moo Outlet 248B Intuity Adapter System 1 jee 2012D MAP 40 Power maprioo UU 4 Transformer DB 9S to DB 25P COM1 Adapter Port Z3A2 ADU sais HO M8AJ 87 aa MAP 5 BF 32 ett Serial gt Port 1 Figure 4 5 Connecting Admin Ports More Than 14 15 16 17 18 50 Feet Different Power Outlet Connect to the Intuity system For the MAP 5 connect one end of a M8AJ 87 cable directly to Serial Port 1 ttyOO of the MAP 5 For the MAP
10. Press F4 The Group Calling menu appears 4 Select Hunt Type m Onthe console Select Hunt Type m Onthe PC Press F The Group Calling screen appears 5 Enter the extension number of the calling group 6 Save your entry m On the console Select Enter m Onthe PC Press F10 7 Specify the hunt pattern as linear wm On the console Select Linear m Onthe PC Press F2 8 To save your selection and program the hunt type for another calling group m If the next group extension number is sequential On the console Select Next and repeat Step 7 On the PC Press r9 and repeat Step 7 Your previous entry is saved and the next group extension number is shown on line 1 of the screen m If the next group extension number is not sequential On the console Select Enter and repeat Steps 5 7 On the PC Press and repeat Steps 5 7 To save your selection when all entries are complete m On the console Select Enter m On the PC Press F10 5 6 Issue 2 0 December 1995 9 Return to the System Programming menu m On the console Select Exit three times m On the PC Press F5 three times Group Coverage Receiver Use this procedure to assign a calling group as receiver for a coverage group Calling group member assignments must be made before you assign the group as a receiver for a coverage group To assign a calling group as receiver for a coverage group 1 From the System
11. Select Group Calling wm Onthe console Select Grp Calling m Onthe PC Press F4 The Group Calling menu appears Issue 2 0 December 1995 5 3 4 Select Members m Onthe console Select Members m Onthe PC Press F9 5 Enter the extension number of the calling group Generally use 770 unless it has been renumbered 6 Save your entry m On the console Select Enter m Onthe PC Press F10 7 Enter the extension number of the port you want to assign 8 Save your entry m Onthe console Select Enter m Onthe PC Press F10 Repeat Steps 7 and 8 for each extension 10 Return to the System Programming menu m Onthe console Select Exit three times m On the PC Press F5 three times Group Calling Trunk or Pool Assignments Use this procedure to assign or remove trunks or pools that ring directly into a calling group Incoming calls on each trunk or pool can be directed to only one calling group To reassign a trunk or pool to a new calling group you must remove it from its old group before making the new assignment To assign trunks or pools to ring directly into a calling group 1 From the System Programming menu select Extensions m Onthe console Select Extensions m Onthe PC Press F The Extensions menu appears 2 Access the second screen of the Extensions menu m Onthe console Press More m Onthe PC Press 5 4 Issue 2 0 December 1995 Select Group Calling
12. port A connection or link between two devices allowing information to travel to a desired location For example a switch port connects to an AT amp T Intuity voice port to allow a subscriber to leave a message POST See power on self test priority call answer An Intuity AUDIX feature that allows callers to designate a call answer message as a priority message To make a message priority the caller presses 2 after recording the message priority messaging An Intuity AUDIX feature that allows some subscribers to send messages that are specially marked and preferentially presented to recipients See also priority outcalling priority outcalling Works with the priority messaging feature by allowing the message recipient to elect to be notified by outcalling only when a priority message has been received See also priority messaging private branch exchange PBX An analog digital or electronic system where data and voice transmissions are not confined to fixed communications paths but are routed among available ports or channels See also switch private mailing list A list of addresses that only the owning subscriber can access private messaging A feature of Intuity AUDIX that allows a subscriber to send a message that cannot be forwarded by the recipient processor data module PDM See modular processor data module MPDM processor interface PI A System 75 Generic 1 Generic 3i Generic 3s and Generic 3vs switch data l
13. system Issue 2 0 December 1995 1 9 Automated Attendant Enhancements A number of automated attendant enhancements have been made to Release 2 0 of Intuity AUDIX to meet customer needs and to provide feature parity and migration paths for customers using the AT amp T AUDIX Voice Power system on the MERLIN LEGEND system These new features include A mapping table that can be used to route incoming calls to automated attendants based on the incoming Trunk ID m Automated attendant operation based on business schedule s m Automated attendant operation based on switch Night Service status m Automated attendant operation based on holiday schedule s This section describes the various ways the Intuity AUDIX automated attendant service can be set up to meet specific call handling needs Primary and Secondary Automated Attendant Concepts A business can deploy automated attendant service in either primary or secondary mode m Primary Mode In primary mode an automated attendant system is expected to answer all incoming calls The company receptionist backs up the automated attendant by handling overflow calls and calls from people needing assistance such as timeouts or dial 0 a Secondary Backup Mode In backup mode the company receptionist is expected to answer as many calls as possible The automated attendant service backs up the company receptionist by handling calls he she is unable to answer Automated
14. wm Onthe console Select Grp Calling m Onthe PC Press F4 The Group Calling menu appears Select Line Pool m Onthe console Select Line Pool m On the PC Press F10 The Group Calling screen appears Enter the extension of the calling group typically 770 Save your entry m Onthe console Select Enter m Onthe PC Press 10 Enter the Line Trunk number or pool number you want to assign gt NOTE If 801 802 803 etc are in pool 70 then you must specify 70 Save your entry m On the console Select Enter m Onthe PC Press F10 9 Repeat Steps 7 and 8 as required for additional lines pools Hunt Type Return to the System Programming menu m On the console Select Exit three times m On the PC Press 5 three times Use this procedure to assign the hunt type pattern to calling groups as linear When the linear hunting pattern is selected the system searches for an available group member in the order in which telephones were assigned to the calling group To set the hunt type pattern to linear 1 From the System Programming menu select the Extensions menu m On the console Select Extensions m Onthe PC Press F9 The Extensions menu appears Issue 2 0 December 1995 5 5 2 Access the second screen of the Extensions menu Onthe console Press More m Onthe PC Press 3 Select Group Calling wm Onthe console Select Grp Calling m Onthe PC
15. 1 The Intuity AUDIX system verifies that the digits entered contain the same number of digits as administered on the Intuity AUDIX system for extension length If call transfers are restricted to subscribers the Intuity AUDIX system also verifies that the digits entered match the extension number for an administered subscriber If step 1 is successful the Intuity AUDIX system performs a switch hook flash putting the caller on hold gt NOTE If step 1 is unsuccessful the Intuity AUDIX system plays an error message and prompts the caller for another try 3 The Intuity AUDIX system sends the digits to the switch 4 The Intuity AUDIX system completes the transfer With Basic Call Transfer a caller can dial any number provided the number of digits matches the length of a valid extension If an unauthorized caller dials 9x1 1 where x is 1 through 9 the call may go outside Therefore extension numbers of the form 9x11 should not be used for mailboxes or for subscribers Issue 2 0 December 1995 If call transfers are restricted to subscribers a caller cannot initiate a transfer to an off premises destination unless the digits entered match an administered subscriber s mailbox identifier To ensure the integrity of the subscriber restriction do not administer mailboxes that start with the same digit s as a valid switch trunk access code Detecting Toll Fraud Some of the Intuity system reports are val
16. 3664 560605 0606 4005 bus3 hols seer 366s 0605 enter command change auto attend routing routing table S D 7 Enter the routing table information gt NOTE Business schedules holiday schedules and mailboxes must exist before they can be entered on this form Issue 2 0 December 1995 6 9 8 Press ENTER F3 The routing table is saved 9 Press F6 until the INTUITY Administration menu displays Other Administration In addition to the specific Intuity system administration provided in this chapter it is also necessary to administer the following items during general administration of the Intuity system The data for these items has been entered on worksheets that you filled out following the instructions in Integration in this book m Administer basic call transfer m Administer system operator m Administer transfer for subscribers only m Administer dial plan range Instructions for this administration are given in the required sequence in Chapter 2 of the appropriate ntuity MAP n Installation Checklist 6 10 Issue 2 0 December 1995 System Security and Toll Fraud Telecommunications fraud is the unauthorized use of another company s telecommunications service This type of fraud has been in existence since the 1950 s when AT amp T first introduced Direct Distance Dialing DDD Twenty years later Remote Access became a target of individuals seeking unauthorized network access Now w
17. 585 310 146 Issue 2 m INTUITY MAP 40 Hardware Installation 585 310 138 Issue 2 m NTUITY MAP 100 Hardware Installation 585 310 139 Issue 2 Issue 2 0 December 1995 C 1 Message Retrieval Administration The message retrieval number is the telephone number that subscribers call to retrieve voice mail messages Like other calls to the Intuity system message retrieval calls are ultimately forwarded to the Intuity hunt group Message Retrieval in Lodging Systems without AUDIX 1 Provide the Intuity system s message retrieval number to your subscribers Message Retrieval in Systems Shared with AUDIX There must be two message retrieval numbers in a shared system one to retrieve from the AUDIX application and one to retrieve from the Lodging application Retrieval from the AUDIX Application 1 Provide the Intuity system message retrieval number to your subscribers for the AUDIX application Retrieval from the Lodging Application 1 Administer on your switch an extension number not associated with a Switch port These are often called phantom or dummy numbers This number becomes the Lodging message retrieval number for your system 2 Configure the Lodging message retrieval number so that the Intuity hunt group covers all calls 3 Provide the Lodging message retrieval number to your subscribers for the Lodging application Alternate Message Retrieval Method Guests can also be allowed to log on from a re
18. AT amp T System Intuity Trademark of AT amp T MERLIN LEGEND Registered trademark of AT amp T Paradyne Registered trademark of AT amp T UNIX Registered trademark of UNIX Systems Laboratories Inc xvi Issue 2 0 December 1995 Related Resources In addition to this document you may need to reference the following docu ments Document Document Number Issue INTUITY Release 3 0 System Description 585 310 232 1 or later INTUITY Documentation Guide 585 310 540 2 or later INTUITY New System Planning for Release 3 0 585 310 605 2 or later INTUITY Release 3 0 Planning for Upgrades 585 310 653 1 or later INTUITY Release 3 0 Planning for Migrations 585 310 652 1 or later INTUITY Installation Checklist 585 310 161 2 or later INTUITY MAP 5 Hardware Installation 585 310 146 2 or later INTUITY MAP 40 Hardware Installation 585 310 138 2 or later INTUITY MAP 100 Hardware Installation 585 310 139 2 or later INTUITY Software Installation for Release 3 0 585 310 160 2 or later INTUITY Release 3 0 Upgrade Procedures 585 310 164 2 or later INTUITY Release 3 0 Migration Procedures 585 310 233 2 or later INTUITY Platform Administration and Maintenance for 585 310 557 2 or later Release 3 0 INTUITY AUDIXO Release 3 3 Administration and 585 310 552 3 or later Feature Operations INTUITY FAX Messaging Administration and Addenda
19. Administration C 4 Voice mail is enabled when the switch sends a guest s call to a coverage path The following procedure however provides a separate number that can be used at any time to send voice mail to a guest To provide this service 1 Administer on your switch a phantom number This number is used to send voice messages to your subscribers 2 Configure the phantom number so that the Intuity system hunt group covers all calls 3 Assign to the new extension the service Idg_ni_ca as follows a Log on to the Intuity system as sa or craft b From the Intuity Administration menu select the following sequence gt Voice System Administration Voice Equipment c From the Voice Equipment screen press F8 then F3 d Select Services to Called Numbers from the Assign menu e Press F2 and select ldg ni ca f Enter the called number of your choice g Press F3 A command output screen appears confirming your choice h Press F6 three times to exit to the Voice Equipment screen 4 f the phantom extension will be accessed from outside your system assign the extension to a Direct Inward Dialing number 5 Provide the Lodging voice mail number to subscribers for the Lodging application Issue 2 0 December 1995 Call Coverage Path Call Coverage Path A coverage path directs the switch to transfer unanswered calls to a hunt group to a service or to another extension
20. Callers may be redirected to the system through the call coverage or call forwarding switch features Intuity AUDIX subscribers may record a personal greeting for these callers call answer language choice The capability of subscriber mailboxes to accept messages in different languages For the Intuity AUDIX application this capability exists when the multilingual feature is turned on callback number In AMIS analog networking the telephone number transmitted to the recipient machine to be used in returning messages that cannot be delivered Issue 2 0 December 1995 GL 5 Glossary call coverage A switch feature that defines a preselected path for calls to follow if the first or second coverage points are not answered The Intuity system may be placed at the end of a coverage path to handle redirected calls through call coverage send all calls go to cover etc call delivery See message delivery call distribution group The set of analog port cards on the switch that connects subscribers and users to the Intuity System by distributing new calls to idle ports This group or split is called automatic call distribution ACD on System 85 Generic 2 and Generic 3 and uniform call distribution UCD on System 75 Generic 1 and Generic 3 See also automatic call distribution and uniform call distribution call management system CMS An inbound call distribution and management reporting package called tone CED tone The disti
21. Form 7d for Release 3 0 Form 6e for Release 2 0 that you filled out following the instructions in Chapter 2 Planning the Integration in this book The integration is now complete with the exception of networking Issue 2 0 December 1995 3 7 Administer Networking If your system includes analog AMIS or digital networking return to the Software Installation Checklist Chapter 2 to the step marked Administer Analog Networking Continue to the end of the software installation checklist 3 8 Issue 2 0 December 1995 Connectivity This chapter contains information that describes the hardware components and connections involved in connecting an Intuity system and a MERLIN LEGEND system m Configuration descriptions that explain each of the components required to establish a link between the Intuity system and the switch or other adjuncts m Wiring diagrams that show you the different hardware physical connections and cables used to connect the Intuity system the switch and other adjuncts Read the information in this chapter to understand the basic requirements of connecting the Intuity system switch and adjuncts before you attempt to connect the components Issue 2 0 December 1995 4 1 MERLIN LEGEND Voice Port Requirements The Intuity system voice ports must be connected to tip ring ports on a Basic Telephone Module BTM 012 The MERLIN LEGEND system must contain a ring generator fo
22. Incoming Called Number column of the routing table Each holiday schedule has the following fields and columns Holiday Schedule name Holiday Name Date Mailbox gt NOTE The Date column is used for matching The automated attendant extension associated with a match is taken from the Mailbox column of this same table The Holiday Name column is for documentation only The Holiday Schedule name is arbitrary and can be changed to indicate the use of the specific schedule It may contain up to eight letters or digits The default names are hol1 through hol4 Issue 2 0 December 1995 1 17 Receive Call Information from the switch l gt Return called number as received Is there an entry or range inthe called No v Number column of the routing table for the received called number AUDIX Yes v Doesthe Business Schedule column of Yes gt Modify the Call Type to provide the routing table contain the tag login direct login to Voice Mail No Does the Holiday Schedule column of AUDIX the routing table contain an entry Return the automated attendant ys mailbox number specified in the Mailbox column of the holiday Is there an entry for the current day in the Yes y schedule as the called number Date column of the Holiday Schedule y v See Note AUDIX Is there an entry inthe Business No i Schedule column of the routing ta
23. LEGEND System Programming and Maintenance SPM Software is installed at the factory This procedure is needed only when a system has to be reinstalled in the field Before you install the MERLIN LEGEND software make sure that the voice system and maintenance software are installed To install the MERLIN LEGEND software perform the following 4 procedures 1 Stop the voice system 2 Load the MERLIN LEGEND software 3 Start the voice system 4 Turn on Intuity AUDIX transfer feature Each of these procedures is described in the following sections Issue 2 0 December 1995 B 1 Requirements Before you install the MERLIN LEGEND software note the following requirements Login craft Materials MERLIN LEGEND Switch Integration Software 1 floppy disk MERLIN LEGEND System Programming and Maintenance Software 1 floppy disk Procedure 1 Stop the Voice System Before you can load the MERLIN LEGEND software you must stop the voice system A CAUTION All calls in progress will be disconnected To stop the voice system use the following procedure 1 B 2 Issue 2 0 Login as craft 2 Press to accept the AT386 default 3 4 The INTUITY Administration menu is displayed Begin at the INTUITY Administration menu and select the following sequence gt Customer Services Administration gt System Control The following message is displayed Enter y to continue n to quit
24. Press F6 until the INTUITY Administration menu displays Issue 2 0 December 1995 6 7 Entering the Routing Table The routing table must be entered after any business schedules or holiday schedules that it references Use the following procedure 1 Login as craft 2 Press to accept the AT386 default The INTUITY Administration menu is displayed 3 Begin at the INTUITY Administration menu and select the following sequence gt AUDIX Administration 4 Press to display the form used to administer the Intuity AUDIX system The system responds with the AUDIX Form screen shown below RUDIX fictive Alarns none Logins 1 enter command M gt NOTE This screen provides command line entry The prompt for these forms is located toward the lower left hand corner of the screen To exit this form enter exit 6 8 Issue 2 0 December 1995 5 Enter ch or change The system responds with a list of choices 6 Select the following sequence gt auto attend routing gt routing table The system displays the routing table form A sample screen is shown below 2 RUDIX Active Alarms none Logins 1 change auto attend routing routing table AUTO ATTENDANT ROUTING TABLE Routing Table Administration Incoming Called Business Holiday Day Naght Alternate Number Schedule Schedule Service Service Service Hailbox Mailbox Hailbox 01 login so2 bust 3661 9002 3003 3003 3003 bus2 hol2
25. Programming menu select Extensions m Onthe console Select Extensions m Onthe PC Press F9 The Extensions menu appears Access the second screen of the Extensions menu m Onthe console Press More m Onthe PC Press PgUp Select Group Calling m Onthe console Select Grp Calling m Onthe PC Press 4 The Group Calling menu appears Select Group Coverage wm On the console Select GrpCoverage m Onthe PC Press F3 The Group Calling screen appears Enter the extension number of the calling group typically 770 Save your entry m Onthe console Select Enter m Onthe PC Press 10 Enter the coverage group for which you want to assign the calling group as receiver typically 30 Issue 2 0 December 1995 5 7 8 9 Save your entry m On the console Select Enter m Onthe PC Press F10 Return to the System Programming menu m Onthe console Select Exit three times m On the PC Press F5 three times Group Type This setting determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications To set the group type 1 From the System Programming menu select Extensions m Onthe console Select Extensions m Onthe PC Press F9 The Extensions menu appears Access the second screen of the Extensions menu m Onthe console Press More m On the PC Press PgUp
26. RS 232 capabilities for Intuity AUDIX Digital Networking if required attendant console A special purpose phone with numerous lines and features located at the front desk The front desk attendant uses the phone to answer and transfer calls GL 2 Issue 2 0 December 1995 Glossary Audio Messaging Interchange Specification AMIS An analog networking protocol that allows subscribers to exchange messages with any messaging system that also has AMIS Analog Networking capabilities Messages can be exchanged with subscribers on AT amp T Intuity systems as well as with users on remote messaging Systems made by vendors other than AT amp T Audio Information Exchange AUDIX A complete messaging system accessed and operated by touch tone telephones and integrated with a switch audit A software program that resolves filesystem incompatibilities and updates restored filesystems to a workable level of service Audits are done automatically on a periodic basis or can be performed on demand AUDIX See Audio Information Exchange autodelete An Intuity AUDIX feature that allows subscribers to indicate that faxes are automatically deleted from their mailbox after being printed automated attendant A feature that allows a user of an Intuity system to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button automatic call distribution ACD The System 85 Generic 2 or G
27. This adapter has slanted sides as shown in the figure 355AF Adapter Z200A EMI Filter Modular Cord Connect to Serial Port 2 COM2 if it is available and if it is not reserved for use by a Remote Maintenance Modem If Serial Port 2 COM2 is not available connect to the first available port on the Multi Port Serial Card Connecting to Serial Port 2 COM2 To connect to Serial Port 2 COM2 refer to Figure 4 6 Connect the MERLIN LEGEND Communications System SMDR port and the Intuity system port by following these steps 1 Connect the short end of the Z200A EMI Filter modular cord to the SMDR upper jack of the MERLIN LEGEND Communications System 2 Connect the long end of the Z200A EMI Filter modular cord to a 355AF adapter Issue 2 0 December 1995 4 11 3 Connect the 355AF adapter to the matching connector of a 9 pin to 25 pin adapter 4 Connect the other end of the 9 pin to 25 pin adapter to the Serial Port 2 MAP 5 or COM2 MAP 40 and MAP 100 of the Intuity system Intuity MERLIN LEGEND System Communications System 9 3 DB 9S to i DB 25P MAP 5 Adapter Serial Cable Port 2 MAP 40 amp pis 355AF Adapter Short um Long End End p m Z200A EMI Filter SMDR E Max 50 Feet Port Figure 4 6 Connecting SMDR Ports Within 50 Feet and Same Power Outlet Serial Port 2 or COM2 Connecting to First Ava
28. Use this procedure to assign access to established Allowed Lists to the Intuity ports More than one Allowed List can be assigned to a port If you do not enter a list number list O is assigned To assign access to established Allowed Lists to individual ports 1 From the System Programming menu select Tables m On the console Select Tables m Onthe PC Press F3 The Tables menu appears 5 10 Issue 2 0 December 1995 2 Select Assign Allowed Lists To m On the console Select AllowTo m Onthe PC Press F2 The Allow To List screen appears 3 Enter the Allowed List you want to assign If you are programming a sequence enter the lowest number 4 Save your entry m On the console Select Enter m Onthe PC Press F10 5 Enter the extension to assign to the Allowed List 6 To assign the Allowed List to the telephone and assign other telephones m If the next list number is sequential On the console Select Next and repeat Step 5 On the PC Press f9 and repeat Step 5 Your previous entry is saved and the next entry number is shown on line 1 of the screen m If the next list number is not sequential On the console Select Enter and then select Exit Repeat Steps 2 5 On the PC Press and then press F5 Repeat Steps 2 5 To assign the Allowed List to the telephone when all entries are complete m On the console Select Enter m On the PC Press F10 7 Return to the System Pro
29. When a call goes to coverage the switch forwards the called number to the Intuity system The Intuity system detects that the called number is administered as a specific subscriber s extension and treats the call as one to be answered and recorded Depending on how the extension is configured the call may be answered by either the AUDIX or the Lodging application 1 Administer your switch to assign call coverage for each guest s extension to the associated Intuity system hunt group number Do Not Disturb Look for features on your switch that adapt themselves especially well to lodging situations One example is the Do not Disturb feature on some switches This feature makes it possible to request that a particular extension not receive calls until a specified time At the specified time the switch automatically deactivates the feature and allows calls to terminate normally at the extension If this extension is covered by the Intuity system hunt group then calls received while Do not Disturb is active will be recorded for later retrieval Cut to Service A cut to service of the Intuity Lodging application amounts to changing the coverage path for each guest extension to the Intuity system hunt group The associated system must be completely installed before you cut the Intuity Lodging application into service Furthermore all Intuity system initial administration associated switch administration and acceptance tests must be completed
30. a calling group will deliver the Trunk ID 8nn as the called number Business Schedule This column contains either the specific tag login the name or number of one of the four possible business schedules or is blank gt NOTE Both the Business Schedule column and the Holiday Schedule column cannot be blank If the specific tag login is found the call information is altered so that the caller will receive Voice Mail service and the call is passed to Intuity AUDIX If a business schedule is specified and the current date was not already found in the specified holiday schedule the specified business schedule is examined to determine if the current time falls within the alternate hours for the current day of week If a match is found the automated attendant mailbox in the Alternate Service Mailbox column is substituted for the called number and the call is passed to Intuity AUDIX If a match to the alternate hours is not found the specified business schedule is examined to see if it follows the switch night service status If so the automated attendant mailbox in the Day Service Mailbox or Night Service Mailbox column depending on the switch night service status is substituted for the called number and the call is passed to Intuity AUDIX If the business schedule does not follow the switch night service status the day service hours are examined for the current day of week If a match is found th
31. a specific value used in a field for Intuity system channel service specification and DNIS as it relates to T1 trunk service available on the MERLIN LEGEND Communications System Dynamic Allocation or Shared Ports With dynamic allocation or shared ports the processing assigned to each call is based on the Dialed Number Information Service DNIS information call information included with the call In this case the calling group must be defined as an integrated VMI calling group on the MERLIN LEGEND system and each port channel must have DNIS_SVC defined as its associated service A service assignment table is then defined to associate the called number or trunk with its final processing destination For each specific called number or trunk an Intuity IVR application name can be specified At the end of the table the entry ANY in the called number field and the service AUDIX are used to send all calls not otherwise processed to Intuity AUDIX for processing Dedicated Allocation With dedicated ports the processing assigned to each call is based on the port channel on which the call is received The Intuity IVR calling groups must be defined as a generic VMI calling group on the MERLIN LEGEND system and each port channel must have a specific Intuity IVR application defined as its associated service There is no service assignment table required and there is no call information passed from the MERLIN LEGEND system to the Intuity
32. are located in MERLIN LEGEND Communications System Release 3 0 System Planning MERLIN LEGEND system Release 2 1 forms are located in MERLIN LEGEND Communications System Release 2 1 System Planning All Intuity System forms are located in ntuity New System Planning for Release 3 0 gt NOTE For information about using Automated Attendants for INTUITY FAX Messaging refer to Intuity New System Planning for Release 3 0 Chapter 2 Planning for Intuity AUDIX Automated Attendants Automated Attendant for MERLIN LEGEND Fax Call Answer Interceptions or Transfer to an Intuity AUDIX Mailbox MERLIN LEGEND Integration Planning To plan for the MERLIN LEGEND Communications System side of the integration complete the following information on the MERLIN LEGEND system forms m Application Names Form 1 Number Plan Forms 2a 2b 2c 2d Issue 2 0 December 1995 2 1 m Voice Ports Form 2a m Intuity AUDIX Subscribers Form 2a m Loop Start Reliable Disconnect Form 2c m Intuity System Trunks Form 2c Group Coverage Form 7c for Release 3 0 Form 6d for Release 2 0 Group Calling Form 7d for Release 3 0 Form 6e for Release 2 0 m Restrictions and Allowed and Disallowed Llsts Forms 6e 6f and 6g for Release 3 0 Forms 6g 6h 6i for Release 2 0 m Night Service Form 9a for Release 3 0 Form 7a for Release 2 0 Application Names All applications in use with a MERLIN LEGEND system are listed on For
33. be later than the start time For night service only leave the columns blank For day service only specify start time as 00 00 and end time as 23 59 Alternate Service Hours Start Time and End Time This pair of columns lists the start and end times for alternate service on the specified day of week Use 24 hour time 00 00 to 23 59 to specify start and end times The end time must be later than the start time 2 14 Issue 2 0 December 1995 Worksheet C Business Schedule Customer Prepared by Phone Number Date Intuity Location Name Business Schedule Follow Switch Night Service Status y n Day Service Hours Alternate Service Hours Day Start End Start End of Time Time Time Time Week hh mm hh mm hh mm hh mm Monday Tuesday Wednesday Thursday Friday Saturday Sunday Issue 2 0 December 1995 2 15 Holiday Schedules A holiday schedule allows a business to specify appropriate greetings and automated attendant service based on holidays There can be a maximum of four holiday schedules each with up to 26 holidays Each holiday schedule is associated with specific called numbers which may be trunk numbers Each holiday schedule is created from Worksheet D Holiday Schedule This worksheet has the following fields and columns Holiday Schedule This field contains the name of the holiday schedule Default names are
34. chapter describes how to administer the Intuity system for integration with the MERLIN LEGEND switch To integrate with the MERLIN LEGEND system the Intuity system needs to know the extension length being used This chapter also describes the procedure for entering the Routing Table Business Schedules and Holiday Schedules These procedures are for new features not described elsewhere at this time They are not unique to the MERLIN LEGEND system Administering the Switch Interface The Switch Link Administration screen must be filled out before the MERLIN LEGEND system and the Intuity system can be integrated Use the following procedure 1 Log in as craft 2 Press to accept the AT386 default The INTUITY Administration menu is displayed 3 Begin at the INTUITY Administration menu and select the following sequence gt Switch Interface Administration Issue 2 0 December 1995 6 1 The Switch Interface Administration screen is displayed A sample screen is shown below Suztch interface Administration Switch Type HERLIN LEGEND Extension Length amp 4 Fill out the number of digits in the extension length The MERLIN LEGEND dial plan must use either 3 digit or 4 digit fixed length extension This information should be recorded on Worksheet Ajthat you filled out in Chapter 2 Planning the Integration in this book 5 Press SAVE F3 The Update MERLIN LEGEND SWIP Parameters confirmation screen is d
35. controlled method used to store data on magnetic peripherals equipped unequipped The state of a networking channel that indicates whether AT amp T Intuity software has recognized it Devices must be equipped before they can be enabled made active See also enabled disabled Issue 2 0 December 1995 GL 11 Glossary error message A message on the screen indicating that something is wrong and possibly suggesting how to correct it errors Problems detected by the system during operation and recorded in the maintenance log Errors can produce an alarm if they exceed a threshold escape from reply The ability to quickly return to getting messages for a subscriber who gets stuck trying to respond to a message To escape the subscriber simply presses escape to attendant An Intuity AUDIX feature that allows a subscriber with the call answer feature to have a personal attendant or operator administered to potentially pick up an unanswered call A system wide extension could also be used to send callers to a live agent ESD See electrostatic discharge events Informational messages about the system s activities For example an event is logged when the System is rebooted Events may or may not be related to errors and alarms F facility out of service The current channel is not receiving a dial tone and is not functioning fax endpoint Any device capable of receiving fax calls Fax endpoints include fax machines individu
36. customers who are migrating from AT amp T AUDIX Voice Power m Intuity AUDIX allows multiple main automated attendants wm MERLIN LEGEND Communications System Release 3 0 has a new feature called Direct to Voice Mail DVM that can be assigned to a button to send calls directly to voice mail without ringing at the called extension Multiple Automated Attendants Because Intuity AUDIX implements automated attendants as a special type of mailbox it is possible to have multiple main automated attendants in one Intuity system An incoming call is transferred to the mailbox specified by the called number which may be the dialed number a trunk number or a mailbox substituted through the routing tables that process the call before it reaches Intuity AUDIX An automated attendant mailbox plays a menu instead of a greeting and recognizes touch tones It will not accept messages directly but will transfer based on touch tones to extensions or to other mailboxes that may be submenus accept messages or play announcements If no touch tone is detected within a specified time out the automated attendant will transfer to a default location Automated attendants can be set up as the primary call handler with a receptionist for overflow and special handling or they can be set up as a secondary call handler to back up a receptionist In the primary configuration incoming calls ring directly into the Intuity AUDIX calling group In the secondary c
37. into an AC power outlet Issue 2 0 December 1995 4 15 MERLIN LEGEND Communications System ig M8AJ 87 m M7 U87 Crossover Z3A2 ADU Cable g 355AF 2 et m a Adapter 2012D E T Power a a Transformer 22 AC Power LU 248B WwW Outlet BALAAA Adapter Z200A EMI Filter Cord E Maximum 50 Feet Connect to SMDR upper Jack Short End Toward MERLIN Wall Jack D6AP 87 D8AM 87 Crossover Building Wiring to Intuity System Site 400B2 Adapter Figure 4 8 Connecting SMDR Ports More Than 50 Feet Different Power Outlet Go to the Intuity system site to continue the connection Refer to 4 16 Issue 2 0 December 1995 Port 400B2 Adapt eu zin k Building Wiring from MERLIN LEGEND Site S Wall Jack a S A Intuity System AC Power Outlet FN sap MAP S FEN Adapter Serial Port 2 DB 9S to DB 25P MAP 40 es Adapter m MAP 100 PE rove ap com2 e EFS Port Multi Port j Q Serial Card Z3A2 ADU e S First Available M8AJ 87 Dew s7 w Pa CN Y DTE 4 6 toDB 25P Adapter Figure 4 9 Connecting SMDR Ports More Than 50 Feet Different Power Outlet 14 Connect to the Intuity System To connect to Serial Port 2 on the MAP 5 or COM2 on the MAP 40 or MAP 100 con
38. items are also discussed in this book because they are new features of particular interest to the integration with the MERLIN LEGEND system but they are not unique to that switch m Channel Information for Installation Worksheet Channel Information for Installation m Assign Service to Called Number Worksheet Services for Assign Services to Called Number m Routing Table Worksheet B m Business Schedules Worksheet C m Holiday Schedules Worksheet D gt NOTE Worksheets Channel Information for Installation and Services for Assign Services to Called Number are numbered in the order that the information must be entered into the Intuity system They are discussed in reverse order because it makes the explanation easier 2 6 Issue 2 0 December 1995 Worksheets A B C and D are provided in this book Worksheets ntuity AUDIX System Parameters Features Transfer Considerations Channel Information for Installation and Services for Assign Services to Channel are in Intuity New System Planning for Release 3 0 Chapter 10 All other aspects of Intuity system planning are not specifically related to the MERLIN LEGEND system and are covered in other Release 2 0 documentation Digits in Dial Plan The Intuity system requires a fixed length dial plan You can use either a 3 digit or 4 digit dial plan as discussed in Number Plan on page 2 2 Write the number of digits on Worksheet A Issue 2 0 December 1995 2 7 Worksh
39. m Since Intuity Lodging is brought up in one step attendants must cope with only one call answering system at a time m Cut to service is over at once Multiple messaging systems can confuse the guests m Reasonable coverage options can be assigned to all guests at once administration can be modified for the few that have unusual requirements C 6 Issue 2 0 December 1995 Summary Cut to service as follows 1 Use Intuity Lodging to administer the options that guests require 2 Make sure guests and attendants know when the change will take place and have some idea of how the new service operates 3 On your switch determine the coverage path that applies to your guests stations 4 On your switch set the new coverage path for your guests stations to the Intuity system hunt group Summary You have completed the switch integration tasks necessary to configure your Intuity system for the Lodging application Issue 2 0 December 1995 C 7 Abbreviations A AC alternating current ACD automatic call distribution ADAP administration and data acquisition package ADU asynchronous data unit ALT assembly load and test AMIS Audio Messaging Interchange Specification API application programming interface AUDIX Audio Information Exchange AWG American wire gauge B BIOS basic input output system bit binary digit bps bits per second BRI basic rate interface BSC binary sync
40. m Two M8AJ 87 Cable a D8AM 87 Modular Crossover Cable m Two 400B2 Adapters Two D6AP 87 Modular Cords Two 248B Adapters m Two 2012D Power Transformers gt NOTE The combination of a Z3A2 ADU and a M8AJ 87 cable is equivalent to a Z3A4 ADU You must order both pieces one of each for Admin port another of each for SMDR port gt NOTE Inside wire must be 4 pair suitable for data type 3 UTP data cable or better gt NOTE Local powering of the Z3A2 ADU is optional Connect to the first available port on the Multi Port Serial Card Refer to Figure 4 13 Connect the terminal and the Intuity system by following these steps 1 Connect one end of the M7U 87 crossover cable to the terminal 2 Connect the other end of the M7U 87 cable to the matching end of a M8AJ 87 cable 3 Connect the other end of the M8AJ 87 cable to the matching connector on a Z3A2 ADU 4 Connect one end of a D8W 87 modular cord to the modular jack marked WALL on the Z3A2 ADU 5 Connect the other end of the D8W 87 modular cord to the modular jack end of a D8AM 87 crossover cord 6 Connect the modular plug end of the D8AM 87 crossover cord to the matching modular jack on a 400B2 adapter 7 Plug the 400B2 adapter into the wall jack leading to the Intuity system site 8 Connect one end of a D6AP 87 modular cord to the 400B2 adapter Issue 2 0 December 1995 4 25 9 Mount a 248B adapter to a 2012D power transformer 10 Connect the
41. of Particular Interest for the MERLIN LEGEND System Multiple Automated Attendants 1 19 Direct to Voice Mail DVM Button 1 19 m Functionality Differences for the MERLIN LEGEND System 20 Planning the Integration 2 1 m MERLIN LEGEND Integration Planning 2 Intuity System Trunks Group Coverage 2 2 2 1 2 2 2 3 3 3 3 5 6 6 T 9 9 9 vi issue 2 0 December 1995 Contents Business Schedules 2 14 Holiday Schedules 2 16 a iti inistrati 3 2 Intui it inistrati 3 3 3 5 MERLIN LEGEND Initial Administration Intuity System Initial Administration Perform Acceptance Testing m Administer and Test Optional Intuity Packages 3 6 m Administer Automated Attendant Enhancements 3 6 a Administer MERLIN LEGEND System for Cut to Service 3 7 a Administer Networking 3 8 ee 4 Connectivi 4 1 m MERLIN LEGEND Voice Port Requirements 4 2 m Intuity System Connections 3 IVC6 Connections 4 3 Connect IVC6 Boards Using 885A Adapter 4 3 Connect IVC6 Boards Using 104A Connecting Blocks 4 4 Connecting Serial Ports 4 5 4 6 4 7 Within 50 feet Same Power Outlet More Than 50 feet Different Power Outlet Connecting SMDR Ports Within 50 feet Same Power Outlet 4 11 Connecting to Serial Port 2 COM2 4 11 Issue 2 0 December 1995 vii Contents Connecting to First Available Serial Port on Multi Port Serial Card 4 12 Connecting SMDR Ports More Than 50 feet Dif
42. one amp analog networking A method of transferring a message from one messaging system to another whereby the message is played back voiced during the transmission from one system to another analog signal A communications path that in teleprocessing usage usually refers to a voice grade telephone line announcement fragment A numbered piece of spoken information that makes up a system message or prompt antistatic A material that is treated to prevent the build up of static electricity API See application programming interface application programming interface A set of formalized software calls and routines that can be referenced by an application program to access underlying network services assemble load and test The factory process that preloads software installs hardware and tests the system prior to shipping asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and bits or characters are spaced by start and stop bits and not by time See also synchronous communication asynchronous data unit ADU An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length Recommended ADUS include Z3A1 or Z3A4 asynchronous transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits The AT amp T Intuity system provides asynchronous
43. other end of the D6AP 87 modular cord to the 248B adapter 11 Plug the 2012D power transformer into an AC power outlet Be Lem M7U 87 M8AJ 87 n Crossover ee a AT amp T 715 Optional Power Terminal UJ i 2012D Power B3 UJ S AC Power 248B WwW Outlet Adapter SUP N al gl Wall Jack A eas iCrossover Building Wiring to B a lt Intuity System Site T 40082 rm Figure 4 13 Connecting Dedicated Line Terminal More Than 50 Feet Terminal End Go to the Intuity system site to continue the connection Refer to Figure 4 14 4 26 Issue 2 0 December 1995 400B2 A irum Ds mn Building Wiring to D8W 87 zi m Terminal Site 15 i Wall Jack Ales n HO Tinis Intuity Optional System rio 248B Power uke FN reenter 109 2012D e Power tur 54 Transformer Multi Port Ire A mA CDES Serial Card Z3A2 ADU First Available HH il 6P6C Modular Cord pon DTE 4 6 toDB 25P Adapter Figure 4 14 Connecting Dedicated Line Terminal More 12 13 14 15 16 17 18 19 20 21 22 Than 50 Feet Intuity End Connect one end of the 6 position 6 conductor modular cord to the first available port on the Multi Port Serial Card Connect the other end of the modular cord to the DTE 4 6 to DB 25P Adapter Connect o
44. stations to the calling group The Intuity system should provide voice mail service for these calls Administer and Test Optional Intuity Packages Return to the Software Installation Checklist Chapter 2 at the step marked Test Intuity AUDIX Multilingual feature Continue with the software installation checklist up to the step marked Administer Switch for Cut to Service gt NOTE This section of the Software Installation Checklist includes administration of the Intuity AUDIX subscribers outcalling automated attendant menus greetings etc Administer Automated Attendant Enhancements Before final switch administration enter the Routing Table Business Schedules and Holiday Schedules defined on Worksheets B C and D gt NOTE The business schedules and holiday schedules must be entered before they can be referenced in the routing table Therefore the routing table must be entered last 1 Enter the Business Schedules using the information on Worksheet C that ou filled out following the instructions in integratior in this book The Intuity system programming procedure is i section of Chapter 6 described in the Entering the Business Schedules in this book 2 Enter the Holiday Schedules using the rygrmaton onl vorksnest Dia ou filled out following the instructions in integration Tin this book The Intuity system programming procedure is described in the Entering the Holiday Schedules secti
45. system and a switch in order to provide a seamless interface to callers and subscribers switch integration device Operates as a digital telephone set emulator switch network Two or more interconnected switching systems synchronous communication A method of data transmission in which bits or characters are sent at regular time intervals rather than being spaced by start and stop bits See also asynchronous communication synchronous transmission A type of data transmission where the data characters and bits are exchanged at a fixed rate with the transmitter and receiver synchronized This allows greater efficiency and supports more powerful protocols system configuration See configuration T T 30 The standard for Group III fax machines that covers the protocol used to manage a fax session and negotiate the capabilities supported by each fax endpoint tape cartridge One or more spare removable cartridges required to back up system information tape drive The physical unit that holds reads and writes magnetic tape TCP IP See transmission control protocol internet program Issue 2 0 December 1995 GL 25 Glossary TDD See telecommunications device for the deaf TDM See time division multiplex telecommunications device for the deaf TDD A device with a keyboard and display unit that connects to or substitutes for a phone The TDD allows a deaf or hearing impaired person to communicate over the phone lines
46. terminal Issue 2 0 December 1995 4 23 Intuity System DTE 4 6 to DB 25P Multi Port Adapter Serial Card Pp m Si First Available m m DB 25 M F Cable Pon 6P6C Modular m Cord AT amp T 715 Terminal Figure 4 12 Local Dedicated Line Terminal Connections Connecting Dedicated Lines beyond 50 Feet This method is used only when the Intuity system and the terminal are more than 50 feet apart If the terminal is in a building outside the main building where the Intuity system is located an ADU and an additional protector must be installed in each building The ADUs and protectors provide both the Intuity system and the terminal protection against exposure to lightning inadvertent contact with power lines and power currents induced by nearby power lines See the installation notes packed with the ADU for more information The following parts are required m Multi Port Serial Card if needed and not already installed m 6 position 6 conductor straight through modular cord for connection to Multi Port Serial Card only supplied with Multi Port Serial Card m DTE 4 6 to DB 25P Adapter for connection to Multi Port Serial Card only supplied with Multi Port Serial Card gt NOTE This adapter has slanted sides as shown in Figure 4 13 4 24 Issue 2 0 December 1995 m Two D8W 87 Modular Cords m M7 U87 Crossover Cable m Two Z3A2 ADUs
47. the information in this appendix before starting the switch integration process hapter B Installing MERLIN LEGEND Software on the Intuity System This appendix contains procedures for installing the MERLIN LEGEND switch integration software on the Intuity system hapter C Switch Administration for INTUITY Lodging This appendix contains information about installing the MERLIN LEGEND switch integration with an Intuity system operating the Intuity Lodging application QO QO gt bbreviations This section provides a list of abbreviations and acronyms used in Intuity Voice Processing documentation Issue 2 0 December 1995 The glossary provides a definition of terms and acronyms used in Intuity Voice Processing documentation The index provides an alphabetical listing of principal subjects covered in this book Conventions Used The following conventions were used in this book Rounded boxes represent keyboard keys that you press For example an instruction to press the enter key is shown as follows Press ENTER Square boxes represent phone pad keys that you press For example an instruction to press zero on the phone pad is shown as follows Press 0 The word enter means to type a value and For example an instruction to type y and press is shown as follows Enter y to continue Two or three keys that you press at the same time that is you hold down the f
48. voice port with outward restriction cannot make any outside calls unless an allowed number list is used for specific area codes and or exchanges that can be called Outward restriction prevents or limits outcalling and AMIS networking Restrict Toll Areas A voice port with toll restriction cannot make toll calls but it can still make local calls Toll restriction may prevent or limit outcalling and AMIS networking An allowed number list can be used for specific area codes and or exchanges that can be called Create Disallowed Number Lists When a voice port is unrestricted or has toll restriction a disallowed number list can be used to prevent calls to specific numbers specific exchanges within all area codes or specific numbers There can be a maximum of eight disallowed lists in the MERLIN LEGEND system with a maximum of ten numbers on each list Each voice port can be assigned any or all of the disallowed number lists Create Allowed Number Lists A 6 When a voice port is outward or toll restricted an allowed number list can be used to allow calls to specific area codes and or exchanges When outcalling or AMIS networking is required using outward or toll restriction in combination with an allowed number list limits the risk of unauthorized persons using the voice messaging or automated attendant systems to make toll calls because calls can only be made to the specified area codes and or exchanges There can be a Issue 2 0 Decemb
49. with other people who have TDDs It also allows a deaf person to communicate with the Intuity AUDIX system terminal See display terminal terminal type A number indicating the type of terminal being used to log on to the AT amp T Intuity system Terminal type is the last required entry before gaining access to the AT amp T Intuity display screens terminating resistor A grounding resistor placed at the end of bus line or cable to prevent signals from being reflected or echoed time division multiplex A device which derives multiple channels on a single transmission facility by connecting bit streams one at a time at regular intervals tip ring A term used to denote the analog telecommunications interface tone generator A device acoustically coupled to a rotary phone used to produce touch tone sounds when subscribers cannot use a regular touch tone generating voice terminal traffic The flow of attempts calls and messages across a telecommunications network translations Software assignments that tell a system what to expect on a certain voice port or the data link or how to handle incoming data They customize the AT amp T Intuity system and switch features for users transmission control protocol internet program TCP IP A set of protocols developed by the Department of Defense to link dissimilar computers across many kinds of networks It is the protocol commonly used over Ethernet as well as x 25 networks Although c
50. 0 December 1995 Glossary central processing unit CPU The component of the computer that manipulates data and processes instructions coming from software channel A telecommunications transmission path for voice and or data channel capacity A measure of the maximum bit rate through a channel CICS See customer information control system class of service COS The standard set of Intuity AUDIX features given to subscribers when they are first administered set up with a voice mailbox clear to send CTS Located on Pin 5 of the 25 conductor RS 232 interface CTS is used in the transfer of data between the computer and a serial device client A computer that sends receives and uses data but that also shares a larger resource whose function is to do most data storage and processing For Intuity Message Manager the subscriber s PC running Message Manager is the client See also server CMS See call management system CNG tone See calling tone CO See central office COS See class of service code excited linear prediction An analog to digital voice coding scheme collocated An Intuity system installed in the same physical location as the host switch See also ocal installation collocated adjunct Two or more adjuncts that are serving the same switch i e each has voice port connections to the switch or that are serving different switches but can be networked through a direct RS 232 connection due to
51. 2 Ringing Capacity Intuity Voice Ports Ringing SLS Modems FAX 8 INI 00 6 Co m0 I0 o o 4 2 Issue 2 0 December 1995 Intuity System Connections Use the information and diagrams in this section to connect or verify the connections for the Intuity system with a MERLIN LEGEND switch IVC6 Connections There are two methods commonly used to connect IVC6 boards m Using an 885A adapter to connect to RJ11C connections m Connecting to a type 104B connecting block Connect IVC6 Boards Using 885A Adapter Connect IVC6 boards using an 885A adapter as follows 1 Make sure that the line pairs were run individually RJ11C 2 Use a type 885A adapter to consolidate the six individual line pairs into three pairs in each of two cables See Figure 4 1 3 There is an adhesive strip on the back of the 885A adapter Remove the protective coating paper and attach the 885A adapter in a convenient place 4 Use the supplied 6 conductor modular cables between the IVC6 board and the adapter 5 Use the supplied 2 or 4 conductor modular cables between the adapter and the RJ11C modular jacks 6 Label the connections in the space provided on the 885A adapter gt NOTE The label on the 885A adapter refers to an IVP6 This should be interpreted as an IVC6 Issue 2 0 December 1995 4 3 Lines ine1 Line2 Line3 1 3 Exr EXT EXT Lam vest oss bes ar
52. 2012D Power Transformers gt NOTE The combination of a Z3A2 ADU and a M8AJ 87 cable is equivalent to a Z3A4 ADU You must order both pieces one of each gt NOTE Inside wire must be 4 pair suitable for data type 3 UTP data cable or better Refer to Figure 4 4 Connect the MERLIN LEGEND Communications System Admin port and the Intuity system Serial Port 1 COM1 by following these steps 1 10 Connect one end of a D8W 87 modular cord to the Admin lower modular jack on the MERLIN LEGEND Communications System Connect the other end of the D8W 87 modular cord to a 355AF adapter Connect the 355AF adapter to one end of an M7 U87 crossover cable Connect the other end of the M7 U87 crossover cable to the matching end of a M8AJ 87 cable Connect the other end of the M8AJ 87 cable to the matching connector on a Z3A2 ADU Connect one end of a D8W 87 modular cord to the modular jack marked WALL on the Z3A2 ADU Connect the other end of the D8W 87 modular cord to the modular jack end of a D8AM 87 crossover cord Connect the modular plug end of the D8AM 87 crossover cord to the matching modular jack on a 400B2 adapter Plug the 400B2 adapter into the wall jack leading to the Intuity system site Connect one end of a D6AP 87 modular cord to the 400B2 adapter Mount a 248B adapter to a 2012D power transformer 12 13 Connect the other end of the D6AP 87 modular cord to the 248B adapter
53. 40 and MAP 100 connect one end of a M8AJ 87 cable to the 25 pin end of the DB 9S to DB 25P adapter and then connect the 9 pin end of that adapter to port COM1 tty00 of the MAP 40 or MAP 100 Connect the other end of the M8AJ 87 cable to the Z3A2 ADU Connect one end of a D8W 87 modular cord to the modular jack marked WALL on the Z3A2 ADU Connect the other end of the D8W 87 modular cord to a 400B2 adapter Plug the 400B2 adapter into the wall jack from the Communications System site Connect one end of a D6AP 87 cord to the 400B2 adapter 4 10 Issue 2 0 December 1995 20 Mount a 248B adapter on a 2012D power transformer 21 Connect the other end of the D6AP 87 cord to the 248B adapter 22 Plug the 2012D power transformer into an AC outlet Connecting SMDR Ports Within 50 feet Same Power Outlet This method is used only when the MERLIN LEGEND Communications System and the Intuity system are within 50 feet and share the same power outlet The following parts are required m Forconnection to Serial Port 2 MAP 5 or COM2 MAP 40 and MAP 100 DB 9S to DB 25P Adapter 355AF Adapter Z200A EMI Filter Modular Cord m For connection to first available port on the Multi Port Serial Card Multi Port Serial Card if not already installed 6 position 6 conductor straight through modular cord supplied with Multi Port Serial Card DTE 4 6 to DB 25P Adapter supplied with Multi Port Serial Card gt NOTE
54. 585 310 231 Issue 2 P E a D HEB ee December 1995 eee eee eee EEE Ae 58 _ _ INTUITY Integration with MERLIN LEGEND Communications System tae RSS PERSE Steg UND ET a Yo d VUES bee SIE UIT y ILRGY J Uer CO ua pt F qax Acca isl ara z tos PET z us Ss te Tan qe f n r E UM T1 Rat aA Vat Ai lr INR QUEL WC NEM Q0 aU AA RS Uo Ru eI UM pr eiue Ts Ls min oak aA Daenen c YNC OD ADEM I D 4 Graphics AIST 198p e 975 2 deg EAS Prope A p oum Contents Table of Contents ii About This Document xiii m Intended Audience xiii Bi E 1 MERLIN LEGEND Integration Concepts grati 1 1 i 1 7 ini i 1 9 i i 1 9 i i 1 9 Primary and Secondary Automated Attendant Concepts 1 10 Automated Attendant Operation Schedule 1 10 Automated Attendant Operation Based on MERLIN LEGEND Status 1 11 Automated Attendant Operation Based on Intuity AUDIX Business Schedule 1 11 Automated Attendant Holiday Operation 1 12 Automated Attendant Tenant Service Operation 1 12 Issue 2 0 December 1995 v Contents Primary Automated Attendant Implementation on the MERLIN LEGEND System 1 12 Secondary Automated Attendant Mode Implementation on the MERLIN LEGEND System 1 13 Night Only Operational Mode Implementation on the MERLIN LEGEND System 13 General Call Handling by the Intuity System Routing Table 1 14 m Other Features
55. 585 310 558 1 or later INTUITY AUDIX Digital Networking Administration 585 310 533 2 or later AMIS Analog Networking 585 300 512 6 or later INTUITY Lodging Administration and Feature Operations 585 310 559 1 or later INTUITY Lodging Property Management System 585 310 234 1 or later Specifications INTUITY Call Accounting System User Guide 585 310 728 1 or later INTUITY Call Accounting System Quick Reference 585 310 729 1 or later INTUITY Intro Voice Response and Addenda 585 310 716 1 or later INTUITY Message Manager Release 2 0 User s Guide 585 310 731 1 or later AUDIX Administration and Data Acquisition Package 585 310 502 4 or later Issue 2 0 December 1995 xvii INTUITY Integration with System 75 and DEFINITY 585 310 214 4 or later Communications System Generic 1 and Generic 3 INTUITY Integration with System 85 and DEFINITY 585 310 215 2 or later Communications System Generic 2 INTUITY Integration with MERLIN LEGEND 585 310 231 2 or later Communications System INTUITY Integration with the 5ESS Switch 585 310 219 1 or later INTUITY Integration with DMS 100 585 310 223 1 or later INTUITY Integration with Northern Telecom SL 1 585 310 221 2 or later Meridian and Meridian SL 1 INTUITY Integration with Mitel SX 2008 DIGITAL SX 585 310 222 2 or later 1008 and SX 200 INTUITY Integration with NEC
56. 6 Issue 2 0 December 1995 Bulletin Board Service Bulletin Board service also called Information service is a call in information facility The caller hears a prerecorded informational message and is then disconnected The call is passed from the MERLIN LEGEND system to the Intuity system with call information that allows the Intuity system to provide information service processing based on the trunk or extension on which the call is received Alternately bulletin board service can provide multiple messages by using a menu within an automated attendant Intuity Intro Voice Response Intuity IVR is an application development environment or toolkit for building customized business applications Calls are routed to the Intuity IVR application based on specific numbers called within a shared calling group or by using a dedicated calling group for the application Port Considerations The MAP 5 and the MERLIN LEGEND system each impose some limitations on the number and arrangement of voice ports when used with the Intuity system The choice of how to implement these ports may be based in part on the following hardware constraints The MAP 5 is limited to a maximum of 18 voice channels with up to four digital networking channels This is a physical space limitation gt NOTE For the MAP 40 and MAP 100 the MERLIN LEGEND system restrictions described in the following bullet are the only limiting factor Intuity hardware con
57. Attendant Operation Schedule Customers may use the Intuity AUDIX automated attendant service to answer incoming calls on a 24 hour day basis or at night only depending upon their business needs Typically businesses are considered open during the day and closed during the night The term day indicates the hours during which the business is open and night indicates the hours during which the business is closed 1 10 Issue 2 0 December 1995 Intuity AUDIX can use its own weekly business schedules to determine hours for day and night operation or it can rely on the telephone system to indicate when it should operate in day mode and when in night mode The MERLIN LEGEND System can provide day night status to Intuity AUDIX Some other telephone systems cannot Some businesses require the automated attendant to play a different menu and or handle calls slightly differently during lunch time Other businesses may need a transition automated attendant to handle callers from other time zones The alternate service hours feature provides a way to do this This feature is independent of whether the business schedule is set to follow the telephone System night service status Automated Attendant Operation Based on MERLIN LEGEND Status The MERLIN LEGEND system can be administered to switch from day mode to night mode operation either by a schedule administered on the system or by pushing a Night Service button on the attendant console The advantage o
58. LEGEND system also communicate by switch hook flashes and call progress tones Some features provided on other AT amp T switches do not have corresponding call information on the MERLIN LEGEND system For example on DEFINITY System 75 switches a code indicates whether the reason for coverage is BUSY or NO ANSWER As a result the Intuity system can provide different personal greetings based on this information on the DEFINITY System 75 but not on the MERLIN LEGEND system Similarly the Day Service Night Service feature available on the MERLIN LEGEND system cannot be provided on the DEFINITY System 75 Intuity AUDIX Voice Mail Services Intuity AUDIX is easy to operate Callers receive spoken prompts to guide them in making choices by pressing the appropriate touch tone button on the telephone Intuity AUDIX can be administered to provide the following kinds of services examples m Call Answer When the extension originally called is busy or there is no answer Intuity AUDIX allows the caller to leave a message transfer to another extension or transfer to an attendant The person called subscriber may provide a personal greeting to callers or select a standard system greeting The subscriber may set up a password to help protect against unauthorized access to messages Messages can be picked up from the office or from an outside telephone The outcalling feature allows Intuity AUDIX to call a subscriber when a new message arrives
59. M2 if it is available and if it is not reserved for use by a Remote Maintenance Modem If Serial Port 2 COM2 is not available connect to the first available port on the Multi Port Serial Card Refer to Figure 4 8 Connect the MERLIN LEGEND Communications System SMDR port and the Intuity system by following these steps 1 Connect the short end of the Z200A EMI filter modular cord to the SMDR upper modular jack on the MERLIN LEGEND Communications System 2 Connect the long end of the D8W 87 modular cord to a 355AF adapter 4 14 Issue 2 0 December 1995 3 Connect the 355AF adapter to one end of an M7 U87 crossover cable 4 Connect the other end of the M7 U87 crossover cable to the matching end 10 11 12 13 of a M8AJ 87 cable Connect the other end of the M8AJ 87 cable to the matching connector on a Z3A2 ADU Connect one end of a D8W 87 modular cord to the modular jack marked WALL on the Z3A2 ADU Connect the other end of the D8W 87 modular cord to the modular jack end of a D8AM 87 crossover cord Connect the modular plug end of the D8AM 87 crossover cord to the matching modular jack on a 400B2 adapter Plug the 400B2 adapter into the wall jack leading to the Intuity system site Connect one end of a D6AP 87 modular cord to the 400B2 adapter Mount a 248B adapter to a 2012D power transformer Connect the other end of the D6AP 87 modular cord to the 248B adapter Plug the 2012D power transformer
60. NEAX 585 310 216 2 or later INTUITY Integration with ROLM 8000 9000 9571 585 310 220 2 or later INTUITY Lodging Artwork Package 585 310 739 1 or later Voice Messaging Quick Reference 585 300 702 3 or later A Portable Guide to Voice Messaging 585 300 701 3 or later INTUITY Voice FAX Messaging Quick Reference 585 310 734 1 or later INTUITY Voice FAX User Guide 585 310 733 1 or later Multiple Personal Greetings Quick Reference 585 300 705 5 or later Voice Messaging Wallet Card 585 304 704 2 or later Voice Messaging Outcalling Quick Reference 585 300 706 1 or later Voice Messaging Business Card Stickers 585 304 705 2 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber 585 310 735 1 or later Artwork Package INTUITY AUDIX R3 3 Voice Fax 585 310 734FRC 1 or later Messaging Quick Reference Canadian French INTUITY AUDIX R3 3 Voice Fax 585 310 734ENB 1 or later Messaging Quick Reference British English INTUITY AUDIX R3 3 Voice Fax 585 310 734SPL 1 or later Messaging Quick Reference Latin Spanish INTUITY AUDIX R3 38 Voice Fax 585 310 734GK 1 or later Messaging Quick Reference Greek INTUITY AUDIX R3 38 Voice Fax 585 310 734CHM 1 or later Messaging Quick Reference Mandarin xviii Issue 2 0 December 1995 INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package British English 585 310 739ENB 1 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package Ca
61. PHERE 3820 includes modular cord and power supply Refer to Figure 4 15 Connect the Intuity Remote Maintenance Modem by following these steps 1 To connect to the Intuity system To connect to Serial Port 2 COM2 connect the small end of the DB 9P to DB 25S adapter to Serial Port 2 on the MAP 5 or COM1 on the MAP 40 or MAP 100 Then connect one end of the DB 25 M F cable to the large end of the DB 9P to DB 25S adapter To connect to the first available port on the Multi Port Serial Card connect one end of the 6 position 6 conductor modular cord to the port Then connect the other end of the modular cord to the DTE 4 6 to DB 25P adapter Connect the other end of the DB 25 M F cable or the DTE 4 6 to DB 25P adapter to the matching connector on the modem Connect one end of the modular cord supplied with the modem to the jack marked DIAL on the modem 4 28 Issue 2 0 December 1995 4 Depending on whether or not the MERLIN LEGEND system is equipped with DID lines f the system does not have DID lines connect the other end of the modular cord to a RJ11C telephone jack wired to a Loop Start LS line from the CO f the system has DID lines connect the other end of the modular cord to a MERLIN LEGEND Tip Ring port that has an assigned DID number gt NOTE If building wire is used it must be type 3 UTP or better The distance limitation is the same as for a station 5 Connect the power supply con
62. Schedule columns Otherwise the call is passed directly to Intuity AUDIX 2 Ifthe specific tag login in the Business Schedule column is found the call information is altered to cause the call to be passed directly to voice mail and receive login service when it reaches Intuity AUDIX 3 Next the current date is matched against the Date column of the holiday schedule if any specified in the Holiday Schedule column of the routing table If the date matches a holiday the automated attendant extension specified in the Mailbox column of the holiday schedule is substituted for the original called number and the call is passed to Intuity AUDIX gt NOTE The substitution is from the holiday schedule 4 If a holiday match is not found the current time is matched against the Alternate Service Hours columns for the current day of the week in the business schedule if any specified in the Business Schedule column of the routing table If the current time is within the specified range the automated attendant extension specified inthe Alternate Service Mailbox column of the routing table is substituted for the original called number and the call is passed to Intuity AUDIX gt NOTE The substitution is based on the business schedule but is from the routing table not from the business schedule 5 If no match is found and the business schedule if any specified in the Business Schedule column of the routing table is set t
63. The subscriber can specify the telephone or pager number to be called The call is passed from the MERLIN LEGEND system to the Intuity system with call information that indicates the covered extension number and whether the call was from an internal station or received on a trunk from outside Based on this information and on caller actions indicated by pressing touch tone buttons the Intuity system can accept a message for the called extension s voice mailbox or provide other special processing Issue 2 0 December 1995 1 5 m Voice Mail Voice mail services allows subscribers to send voice messages to other Subscribers listen to received messages forward messages received with comments attached reply to messages and return calls to other subscribers who left messages Subscribers can create and edit group lists and send messages to one or more groups Voice mail services also allow the system manager to send broadcast messages to everyone on the system When a subscriber has new voice messages in their mailbox voice mail turns on the subscriber s message waiting indicator Voice mail may be accessed from internal stations by dialing the extension for the calling group that contains the Intuity system voice ports or from outside by calling in on a trunk that is administered to ring at the Intuity system voice port calling group The call is passed from the MERLIN LEGEND system to the Intuity system with call information that in
64. Your previous entry is saved and the next entry number is shown on line 1 of the screen m if the next list number is not sequential On the console Select Enter and then select Exit Repeat Steps 2 5 On the PC Press and then press 5 Repeat Steps 2 5 To assign the Disallowed List to the port when all entries are complete m Onthe console Select Enter m Onthe PC Press F10 7 Return to the System Programming menu m Onthe console Select Exit two times m Onthe PC Press 5 two times 5 14 Issue 2 0 December 1995 Assign Extensions for Night Service Use this procedure to assign all extensions to a Night Service group for after hours coverage A maximum of eight Night Service groups can be assigned no more than one for each operator position assigned Any number of telephones can be assigned to a Night Service group and a telephone can belong to more than one group To assign all extensions to a Night Service group for after hours coverage 1 From the System Programming menu select Night Service wm On the console Select NightSrvce m On the PC Press F10 The Night Service menu appears 2 Select Group Assignment m Onthe console Select GroupAssign m Onthe PC Press Fi The Night Serv Group Assign screen appears 3 To add an extension to a Night Service group m On the console Select Extensions m Onthe PC Press F3 4 Enter the attendant extension for which you
65. a communications equipment DCE devices used for extended local AT amp T Intuity system connections The 2600 or 2700 series may also be used these are more expensive DSU options and support diagnostic testing and the DATAPHONE II Service network system data set AT amp T term for a modem A data set usually includes the telephone See also modem data terminal equipment DTE Standard type of data interface normally used for the endpoints in a connection Normally the AT amp T Intuity system most terminals and the switch data link are DTE devices data terminal ready DTR A control signal sent from the data terminal equipment DTE to the data communications equipment DCE that indicates the DTE is on and ready to communicate DBP See data base processor DCE See data communications equipment DCIU See data communications interface unit DCP See digital communications protocol DCS See distributed communications system debug See troubleshoot dedicated line A communications path that does not go through a switch A dedicated hard wired path may be formed with directly connected cables MPDMs DSUs or other devices may also be used to extend the distance that signals can travel directly through the building wiring default A value that is automatically supplied by the system if no other value is specified default print number The subscriber administered extension to which autoprinted faxes are redirected upon t
66. access is not required Dedicated line access is always to the first available port on the Multi Port Serial Card Dedicated line access can be accomplished in the following ways m If the terminal is within 50 feet of the Intuity system the terminal can be connected directly to the Multi Port Serial card using either of the methods shown in Figure 4 12 m If the terminal is more than 50 feet from the Intuity system it can be connected to the Multi Port Serial card using ADUs as line extenders In all other cases remote access connections using dial up modems should be used Connecting Dedicated Lines within 50 Feet These methods are used only when the Intuity system and the terminal are within 50 feet The following parts are required m Multi Port Serial Card if not already installed m 6 position 6 conductor straight through modular cord supplied with Multi Port Serial Card m DCE 4 6 to DB 25P Adapter gt NOTE This adapter has slanted sides as shown in Figure 4 12 m DB 25 M F cable Refer to Figure 4 12 Connect the local terminal by following these steps 1 Connect one end of the 6 position 6 conductor modular cord to the first available port on the Multi Port Serial Card 2 Connect the other end of the modular cord to the DTE 4 6 toDB 25P adapter 3 Connect the matching end of the DB 25 M F cable to the DTE 4 6 to DB 25P adapter 4 Connect the other end of the DB 25 M F cable to the AT amp T 715
67. al PC fax modems fax ports on LAN fax servers and ports on fax enabled messaging systems field An area on a screen menu or report where information can be typed or displayed FIFO See first in first out file A collection of data treated as a basic unit of storage filename Alphanumeric characters used to identify a particular file file redundancy See mirroring file system A collection of related files programs or data stored on disk that are required to initialize an AT amp T Intuity system first in first out The first call or data to be received is the first call or data to be processed F key See function key GL 12 Issue 2 0 December 1995 Glossary FOOS See facility out of service format To set up a disk floppy diskette or tape with a predetermined arrangement of characters so that the system can interpret meaningful information function Individual steps or procedures within a mailbox activity function key F key A key on a computer keyboard that performs a defined function when pressed The user interface for the AT amp T Intuity system defines keys F1 through F8 G Generic 1 2 or 3 AT amp T switch system software releases Generic 1 Generic 3i and Generic 3s correspond to the new generation of System 75 based software Generic 2 and Generic 3r correspond to the new release of System 85 based software generic tape A copy of the standard software and stand alone tape utiliti
68. and the AT amp T Intuity Intro Voice Response System Intuity IVR provide business oriented computerized voice services in support of a telecommunications system The Intuity system uses voice prompts and announcements to guide callers in sending and receiving voice messages through the use of touch tone buttons on the callers telephone Intuity AUDIX can be used as a personal answering service a messenger to individuals or groups an information service an office receptionist and as an automated attendant service Intuity Intro Voice Response can be used to develop sophisticated voice applications tailored for a specific customer Intuity AUDIX and Intuity Intro Voice Response are software application packages that build upon the Intuity service layer and the Intuity processing platform layer Refer to Figure 1 1 The elements of the Intuity service layer and the Intuity processing platform layer are accessible to any application package above them By putting common elements such as switch integration digital networking voice processing call control and system administration into the service layer these facilities can be used by all current and future application packages Issue 2 0 December 1995 1 1 Developing the Intuity system with the processing platform layer as its base keeps reliability and maintainability as a focus throughout the product The processing platform layer contains utilities and tools that the layers above it
69. are assigning Night Service 5 Save your entry m Onthe console Select Enter m Onthe PC Press F10 6 Enter the telephone extension you want to assign to the group 7 To save your entry and assign extension to another service group operator m If the next service group operator is sequential On the console Select Next and repeat Step 6 On the PC Press f9 and repeat Step 6 Your previous entry is saved and the next service group operator is shown on line 1 of the screen Issue 2 0 December 1995 5 15 m If the next service group operator is not sequential On the console Select Enter and then select Exit Repeat Steps 2 6 On the PC Press and then press F5 Repeat Steps 2 6 To save your entry when all entries are complete m On the console Select Enter m On the PC Press F10 8 Return to the System Programming menu m Onthe console Select Exit two times m Onthe PC Press 5 two times Assign AUDIX Calling Group for Night Service Use this procedure to assign calling groups to a Night Service group for after hours coverage A maximum of eight Night Service groups can be assigned no more than one for each operator position assigned Any number of telephones can be assigned to a Night Service group and a telephone can belong to more than one group To assign calling groups to a Night Service group for after hours coverage 1 From the System Programming menu sele
70. ata interface IDI A synchronous full duplex data device used for cable connections between an AT amp T Intuity GPSC AT E card and the switch data communications interface unit DCIU IVC6 See integrated voice processing CELP IVC6 card IVR See integrated voice response Issue 2 0 December 1995 GL 15 Glossary J jumper Pairs or sets of small prongs on circuit cards and mother boards that allow the user to instruct the computer to select one of its available operation options When two pins are covered an electrical circuit is completed K Kbps kilobits per second one thousand bits per second Kbyte kilobyte per second 1024 thousand bytes per second L label The name assigned to a disk device either a removable tape cartridge or permanent drive through software Cartridge labels may have a generic name such as 3 3 to show the software release or a descriptive name if for backup copies such as back01 Disk drive labels usually indicate the disk position such as disk00 or disk02 LAN See local area network last in first out The last call or data to be received is the first call or data to be processed LCD See liquid crystal display leave word calling LWC A switch feature that allows the calling party to leave a standard nonvoice message for the called party using a feature button or dial access code LED See light emitting diode LIFO See last in first out light emittin
71. ble SS Return called number as received Yes Y AIS there an entry inthe Alternate AUDIX ER lt Service Hours column of the business N Schedule for the current day of week Return the automated attendant Yes mailbox number specified in the wv Alternate Service Mailbox Is the current time within the Alternate Yes column of the routing table as the Service Hours of the business schedule called number f v m AUDIX ly Is the business schedule specified set up to Yes follow the switch night service status gt Return the automated attendant v mailbox number specified in the Yes Day Service Mailbox or Is the current time in the day service range 3 Night Service Mailbox column of the routing table No depending on the switch night Vv service status as the called Return the automated attendant number mailbox number specified in the v Night Service Mailbox column of the routing table as the AUDIX called number v gt AUDIX Note The Business Schedule and Holiday Schedule columns of the routing table cannot both be blank Return the automated attendant mailbox number specified in the Day Service Mailbox column of the routing table as the called number gt AUDIX Figure 1 3 1 18 Issue 2 0 December 1995 Routing Table Processing Other Features of Particular Interest for the MERLIN LEGEND System A number of features of Intuity AUDIX are of particular interest to
72. can use such as alarm processing backup and restore utilities activity logs and the operation administration and maintenance interface The hardware of the processing platform layer includes the Multi Application Platform MAP chassis with the central processing unit CPU memory RAM hard disk drive s removable media drives floppy diskette and tape and the UNIX operating System The service layer includes the voice processing platform Intuity AUDIX Digital Networking and switch integration The service layer is similar to the processing platform layer in that it provides tools and utilities to the applications packages but it is more specific in its offerings The service layer includes hardware and software components integral to the services offered the IVC6 voice card for processing speech the AUDIX communications controller for Intuity ACCX card for digital networking and system administration software for elements that span the platform such as voice port administration The application package layer contains independent programs that meet a specific business need The Intuity AUDIX Voice Mail System relies heavily on the foundation established by the services and processing platform layers Application Package Layer Intuity AUDIX Voice Mail Intuity Intro Voice Response Voice Mail Administration Transaction Definition Environment Subscriber Database Voice Response Database Access Message Database Speech Adminis
73. ch as heavy call volume on ports assigned to outcalling they can be investigated immediately In addition the AUDIX Data Acquisition Package ADAP uses an external PC running MS DOS to provide extended storage and analysis capabilities for the traffic data You can also use the AUDIX Administration Log and Activity Log to monitor usage and investigate possible break in attempts AT amp I s Statement of Direction A 10 The telecommunications industry is faced with a significant and growing problem of theft of customer services To aid in combating these crimes AT amp T intends to strengthen relationships with its customers and its support of law enforcement officials in apprehending and successfully prosecuting those responsible No telecommunications system can be entirely free from risk of unauthorized use But diligent attention to system management and to security can reduce that risk considerably Often a tradeoff is required between reduced risk and ease of use and flexibility Customers who use and administer their systems make this tradeoff decision They know best how to tailor the system to meet their unique needs and necessarily are in the best position to protect the system from unauthorized use Because the customer has ultimate control over the configuration and use of AT amp T services and products it purchases the customer properly bears responsibility for fraudulent uses of those services and products To help custom
74. cially useful for long distance calls or for users who wish to access the AT amp T Intuity system when all the ports are busy Also the reinitialization of certain software For example restarting the messaging system restore The process of recovering lost or damaged files by retrieving them from available backup tapes floppy diskette or another disk device retention time The amount of time messages are saved on disk before being automatically deleted from a subscriber s mailbox ringer equivalence number REN A number required in the United States for registering your telephone equipment with the phone company ROM See read only memory RS 232 A set of standards developed by the Electrical Industries Association EIA that specifies various electrical and mechanical characteristics for interfaces between computers terminals and modems RTS See request to send S sales representative An AT amp T or AT amp T certified person who assists you in the purchasing planning and implementation of AT amp T equipment and solutions SCA See switch communications adapter scan To automatically play mail messages headers or both scheduled delivery time A time and or date that an Intuity AUDIX subscriber optionally assigns to a message that tells the system when to deliver it If a delivery time is omitted the system sends the message immediately Issue 2 0 December 1995 GL 23 Glossary SCSI See small compute
75. circuits cross connection The connection of one wire to another usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made CSI See called subscriber information CTS See clear to send D DAC See dial access code database A structured set of files records or tables Also a collection of filesystems and files in disk memory that store the voice and nonvoice program data necessary for AT amp T Intuity system operation data communications equipment DCE Standard type of data interface normally used to connect to data terminal equipment DTE devices DCE devices include the data service unit DSU the isolating data interface IDI and the modular processor data module MPDM data communications interface unit DCIU A switch device that allows nonvoice data communication between an AT amp T Intuity system and an AT amp T switch The DCIU is a high speed synchronous data link that communicates with the GL 8 Issue 2 0 December 1995 Glossary common control switch processor over a direct memory access DMA channel that reads data directly from FP memory data link A term used to describe the communications link used for data transmission from a source to a destination For example a phone line for data transmission data service unit DSU A device used to access digital data channels DATAPHONE II 2500 DSUs are synchronous dat
76. cking for a match on alternate service hours Alternate Service Mailbox This column contains the automated attendant mailbox to be substituted for the called number if a match is found in the business schedule for alternate service hours gt NOTE The mailboxes that are specified in the routing table and holiday schedules typically do not correspond to extensions on the telephone system They are defined as automated attendant main menus gt NOTE The mailboxes that are specified in the routing table and holiday schedules must be administered on the Intuity system before the routing table and holiday schedules can be administered Issue 2 0 December 1995 2 11 Worksheet B Routing Table Customer Prepared by Phone Number Date Intuity Location Name Day Night Alternate Incoming Called Business Holiday Service Service Service Number Schedule Schedule Mailbox Mailbox Mailbox 2 12 Issue 2 0 December 1995 Day Night Alternate Incoming Called Business Holiday Service Service Service Number Schedule Schedule Mailbox Mailbox Mailbox Issue 2 0 December 1995 2 13 Business Schedules A business schedule allows a business to specify different automated attendant service based on its normal hours day service range and if needed an alternate service rang
77. criber An AT amp T Intuity user who has been assigned the ability to access the Intuity AUDIX Voice Messaging system subscriber interface The devices that subscribers use to access their mailboxes manage mailing lists administer personal greeting and use other messaging capabilities Subscriber interfaces include a touch tone telephone keypad and a PC using AT amp T Intuity Message Manager surge A sudden voltage rise and fall in an electrical circuit surge protector A device that plugs into the phone system and the commercial AC power outlet It is designed to protect the phone system from high voltage surges that could be damaging to the phone system GL 24 Issue 2 0 December 1995 Glossary SW See switch integration switch An automatic telephone exchange that allows the transmission of calls to and from the public telephone network See also private branch exchange PBX switched access A connection made from one endpoint to another through switch port cards This allows the endpoint such as a terminal to be used for several applications switch hook The device at the top of most telephones which is depressed when the handset is resting in the cradle on hook This device is raised when the handset is picked up the phone is off hook switch hook flash A signaling technique in which the signal is originated by momentarily depressing the switch hook switch integration Sharing of information between a messaging
78. ct Night Service m On the console Select NightSrvce m Onthe PC Press F10 The Night Service menu appears 2 Select Group Assignment wm On the console Select GroupAssign m Onthe PC Press F The Night Serv Group Assign screen appears 3 To add a calling group to a Night Service group m Onthe console Select Calling Grp m Onthe PC Press Fi 4 Enter the attendant extension for which you are assigning Night Service 5 16 Issue 2 0 December 1995 5 Save your entry m Onthe console Select Enter m Onthe PC Press F10 6 Enter the calling group to be added 7 To save your entry and assign extension to another service group operator m Ifthe next service group operator is sequential On the console Select Next and repeat Step 6 On the PC Press F9 and repeat Step 6 Your previous entry is saved and the next service group operator is shown on line 1 of the screen m If the next service group operator is not sequential On the console Select Enter and then select Exit Repeat Steps 2 6 On the PC Press and then press F5 Repeat Steps 2 6 To save your entry when all entries are complete m On the console Select Enter m Onthe PC Press F10 8 Return to the System Programming menu a On the console Select Exit two times m Onthe PC Press 5 two times Issue 2 0 December 1995 5 17 0 Intuity System Administration This
79. ct the matching end of the DB 25 M F cable to the large end of the DB 9S to DB 25P adapter Connect the other end of the DB 25 M F cable to the matching connector on the modem Connect one end of the modular cord supplied with the modem to the jack marked DIAL on the modem Depending on whether or not the MERLIN LEGEND system is equipped with DID lines If the system does not have DID lines connect the other end of the modular cord to a RJ11C telephone jack wired to a Loop Start LS line from the CO f the system has DID lines connect the other end of the modular cord to a MERLIN LEGEND Tip Ring port that has an assigned DID number gt NOTE If building wire is used it must be type 3 UTP or better The distance limitation is the same as for a station 6 Connect the power supply connector to the modem 7 Plug in the power supply 8 Turn on power for the modem Issue 2 0 December 1995 4 21 Intuity System MAP 5 Serial Port 2 MAP 40 MAP 100 COM2 Port i A DB 9S to DB 25P Adapter B DB 25 M F Cable iau Without DID To Public Network L S Line Paradyne COMSPHERE 3820 Modem Wall Jack PHONE DIAL NAS DTE OR PWR ER T m T DID Lines To Public eue Network a With DID To Tip Ring Port AC Power Outl
80. cting to Multi Port Serial Card connecting to Serial Port 2 COM2 MERLIN LEGEND Software Installation completing Sortware Installation istalingsoftware B 1 Subscriber Password Guidelines Switch Integration definition of installing software Switch Interface administration Switch Security allowed lists T Tenant Service automated attendant concepts Tips Index automated attendant security A 5 subscriber password A 5 Switch securitySecurit Switch tips A 2 voice messaging system security A 3 11 Toll Fraud AT amp T Statement of Direction call detail recording crisis intervention detecting Intuity AUDIX traffic reports Touch Tone Receivers Trademark Traffic Reports detecting toll raa ATO Trunks Intuity System integration panning 23 V VMI Calling Group definition of Voice Mail Service definition of Voice Message Interface Calling Group definition of Voice Messaging security A 3 security tips Voice Port all AUDIX must be in same calling group Voice System starting 62 40 Z4 stopping 62B2 o T WwW Wiring Diagram 41 i O Worksheet Business Schedules dial plan digits Holiday Schedules Routing Table Issue 2 0 December 1995 IN 5
81. d 3 Begin at the INTUITY Administration menu and select the following sequence gt AUDIX Administration 4 Press to display the form used to administer the Intuity AUDIX system The system responds with the AUDIX Form screen shown below RUDIX Active Alarms none Logins 1 enter command mmm Help Wext Page ca gt NOTE This screen provides command line entry The prompt for these forms is located toward the lower left hand corner of the screen To exit this form enter exit 6 6 Issue 2 0 December 1995 5 Enter ch or change The system responds with a list of choices 6 Select the following sequence gt auto attend routing P holiday schedule The system requests the holiday schedule number or name be entered on the command line 7 Enter the holiday schedule number or name The system displays the holiday schedule form A sample screen is shown below RUDIX Active Alarms none Logins 1 change auto attend routing holiday schedule holl 9 2 RUTO RTTENDRANT ROUTING HOLIDAY SCHEDULES Holiday Schedule 1 hol Holiday Date Nane an dd Mailbox Neu Years 61 81 016 Fourth of July 67 68 0168 Halloween 16 31 016 Em command change auto attend routing holidag schedule holl 8 Enter the holiday schedule information gt NOTE Mailboxes must exist before they can be entered on this form 9 Press F3 The holiday schedule is saved 10
82. d for the incoming mailbox and delivered accessed undelivered undeliverable not deliverable and file cabinet for the outgoing mailbox message delivery An optional AT amp T Intuity feature that permits subscribers to send messages to any touch tone telephone as long as the telephone number is in the range of allowable numbers This feature is an extension of the AMIS analog networking feature and is automatically available when the AMIS feature is activated Message Manager See Intuity Message Manager message waiting indicator MWI An indicator that alerts subscribers that they have received new mail messages An MWI can be LED neon or audio stutter dial tone message waiting lamp MWL An lamp that alerts subscribers that they have received new mail messages An MWL can be LED neon or audio stutter dial tone Also known as a message waiting indicator migration An installation that moves data from another messaging system to the AT amp T Intuity system minor alarm An alarm detected by maintenance software that affects less than one fourth of the AT amp T Intuity ports in service but has exceeded error thresholds or may impact service mirroring An AT amp T Intuity system feature that allows data from crucial filesystems to be continuously copied to backup mirror filesystems while the system is running If the system has some problem where an original filesystem cannot be used the backup filesystem is placed in servic
83. dentification number social security number or the birthday of any family member Also avoid easily guessed numeric combinations such as 1 3 9 7 and 2 4 8 6 geometric pattern on the dial 9 9 9 9 9 9 repeated digits and 7 2 7 7 9 6 7 3 password spelled out on the dial Passwords should not be written down stored or shared with others Issue 2 0 December 1995 A 5 m Passwords must not be programmed into auto dial buttons Violation will result in an entry in the employees permanent personnel record m f subscribers receive any strange voice mail messages find that their greeting or password has been changed or suspect for any reason that their voice mailbox is being used by someone else they should contact the System Administrator immediately Switch Administration The measures you can take to minimize the security risk of owning a telecommunications system depend on how the telecommunications system is used and how any associated voice messaging or automated attendant system is used To minimize the risk of unauthorized persons using the voice messaging or automated attendant systems to make toll calls administer the voice ports on your switch in any of the following ways Restrict Outward Dialing A
84. dicates the call was received directly in the calling group and includes the calling extension number or trunk number m Automated Attendant An automated attendant directs callers through a series of menu selections to reach a desired department extension or attendant Callers are greeted with spoken prompts that guide them in pressing touch tone buttons to connect to their desired destination If there is no answer or the desired extension is busy the caller may leave a message or transfer to an attendant An automated attendant can be used in a primary call handling mode or a secondary call handling mode n primary call handling mode the automated attendant answers incoming calls as they are received A receptionist backs up the automated attendant by handling overflow calls and calls from people needing assistance for example time outs and dial O n secondary call handling mode a receptionist answers as many calls as possible and the automated attendant handles any overflow calls The Intuity system allows multiple automated attendants Each automated attendant may have separate menus for day and night service and custom service for special hours and for holidays The call is passed from the MERLIN LEGEND system to the Intuity system with call information that allows the Intuity system to provide automated attendant processing based on the trunk on which the call is received and or on the number that was called 1
85. e Integrated VMI Calling Group COT E E Integration Intuity System procedure 6 1 1 1 Integration Planning allowed lists application names 2 22 assign service to called number business schedules channel information digits in dial plan disallowed lists voice ports Intuity AUDIX Index security services Intuity Service Layer Intuity System application package layer application packages entering business schedules integration concepts integration planning siopping staring voice system switch interface administration trunks integration planning 2 3 o IVC6 Connections 104A connecting block 885A adapter limitations fC M Mailbox Administration secwiy AB MAP 5 port considerations MERLIN LEGEND administration administration port allowed list assignment allowed list creation calling group coverage receiver assignment integration concepts integration planning night service group assignment switch integration S installation N Networking administration introduction to low speed connections Night Service based on switch status group assignment implementation Night Status automated attendant concepts 1 11 Number Plan O Optional Intuity Packages Oo un a lt Outcalling definition of security cJ P Port Adminis
86. e for example lunch break If the business prefers it can allow its day or night service to follow the switch night service status There can be a maximum of four business schedules Each business schedule is associated with specific called numbers which may be trunk numbers Each business schedule is created from Worksheet C Business Schedule This worksheet has the following fields and columns Business Schedule This field contains the name of the business schedule Default names are busn where n is 1 2 3 or 4 The business schedule can be referred to in the Routing Table by either its name or number The specific tag login is reserved and cannot be used as the name of a business schedule Follow Night Service Status If this field contains n a match is made against day service hours for the day of week to determine whether day service or night service should be provided If this field contains y the day service hours must be blank Night service is provided based on the switch night service status gt NOTE In either case a match for the alternate service hours for the day of week is performed first Day of Week This column lists the seven days of the week It cannot be changed Day Service Hours Start Time and End Time This pair of columns lists the start and end times for day service on the specified day of week Use 24 hour time 00 00 to 23 59 to specify start and end times The end time must
87. e 2 0 December 1995 3 Connect to the Intuity system For the MAP 5 connect the 355AF adapter directly to Serial Port 1 ttyOO of the MAP 5 For the MAP 40 and MAP 100 connect the 355AF adapter to the 25 pin end of the DB 9S to DB 25P adapter and then connect the 9 pin end of that adapter to port COM1 ttyOO of the MAP 40 or MAP 100 Intuity H System i DB 9S to DB 25P MAP 40 Adapter MAP 100 penas COM1 B Port Ce m 355AF Adapter i OR 58w 87 ADMIN MAP 5 Modular Cord Port Serial ES Max 50 Feet Port 1 d 355AF 7 Adapter MERLIN LEGEND Communications System Figure 4 3 Connecting Admin Ports Within 50 Feet and Same Power Outlet Connect Admin Ports More Than 50 feet Different Power Outlet This method is used only when the MERLIN LEGEND Communications System and the Intuity system are more than 50 feet apart or do not share the same power outlet gt NOTE The MERLIN LEGEND system does not support out of building operation of the Intuity system The following parts are required m DB 9S to DB 25P Adapter MAP 40 and MAP 100 only m 355AF Adapter m Three D8W 87 Modular Cords Issue 2 0 December 1995 4 7 M7 U87 Crossover Cable Two 2 Z3A2 ADUs Two M8AJ 87 Cables D8AM 87 Modular Crossover Cable Two 2 400B2 Adapters Two 2 D6AP 87 Modular Cords Two 2 248B Adapters 2 Two 2
88. e DB 25 M M cable to the connector marked RS 232 CH1 2 3 or 4 on the break out box Connect the other end of the DB 25 M M cable to the matching connector on the modem Connect one end of the modular cord to the jack marked DIAL on the modem Depending on whether or not the MERLIN LEGEND system is equipped with DID lines f the system does not have DID lines connect the other end of the modular cord to a RJ11C telephone jack wired to a Loop Start LS line from the CO f the system has DID lines connect the other end of the modular cord to a MERLIN LEGEND Tip Ring port that has an assigned DID number gt NOTE If building wire is used it must be type 3 UTP or better The distance limitation is the same as for a station Connect the power supply connector to the modem Plug in the power supply Turn on power for the modem Issue 2 0 December 1995 4 19 Intuity LJ System ACCX Cable ACCX Card p m fa Z8 LUO XOOV OL dod Ir RS232 RS232 RS232 RS232 Ch 1 Ch 2 Ch 3 Ch4 r Lar Lar Lar DB 25 M M Cable o Paradyne i COMSPHERE 3820 Modem Wall Jack PHONE DIAL NAS DTE 1PWR ESL T B T DID Lines To Public ce AC a Network o Outlet With DID To Tip Ring Port MERLIN LEGEND Without DID To R ic ori Communications Sy
89. e automated attendant mailbox in the Day Service Mailbox column is substituted for the called number and the call is passed to Intuity AUDIX Otherwise the automated attendant mailbox in the Night Service Mailbox column is substituted for the called number and the call is passed to Intuity AUDIX 2 10 Issue 2 0 December 1995 Holiday Schedule This column contains the name or number of one of the four possible holiday schedules or is blank gt NOTE Both the Business Schedule column and the Holiday Schedule column cannot be blank After checking the Business Schedule column for the specific tag login any specified holiday schedule is checked for an entry for the current date If a matching date is found the automated attendant mailbox from the Mailbox column of the specified holiday schedule is substituted for the called number and the call is passed to Intuity AUDIX If no match is found the business schedule if any is checked Day Service Mailbox This column contains the automated attendant mailbox to be substituted for the called number if a match is found in the business schedule for day service hours This matching is performed after checking for a match on alternate service hours Night Service Mailbox This column contains the automated attendant mailbox to be substituted for the called number if a no match is found in the business schedule for day service hours This matching is performed after che
90. e automatically mode code A string of touch tones from a MERLIN LEGEND switch A mode code may send the AT amp T Intuity AUDIX system information such as call type calling party called party and on off signals for message waiting lamps modem A device that converts data from a form that is compatible with data processing equipment digital to a form compatible with transmission facilities analog and vice vera modular A term that describes equipment made of plug in units that can be added together to make the System larger improve its capabilities or expand its size GL 18 Issue 2 0 December 1995 Glossary modular processor data module MPDM A data device that converts RS 232C or RS 449 protocol signals to digital communications protocol DCP used by System 75 85 Generic1 and Generic 3 switches MPDMs may connect AT amp T Intuity to a switch DCIU or SCI link or connect terminals to a switch port card MPDM See modular processor data module MTBF See mean time between failures multi application platform MAP The computer hardware platform used by the AT amp T Intuity system Currently a MAP 5 MAP 40 and MAP 100 are available multilingual feature A feature that allows simultaneously active language announcement sets on the system With this feature mailboxes can be administered so that subscribers can hear prompts in the language of their choice MWI See message waiting indicator MWL See message wait
91. e group The coverage group was defined on the Group Coverage form Form 7c for Release 3 0 Form 6d for Release 2 0 that you filled out following the instructions in Chapter 2 Planning the Integration in this book 2 Select the same two subscribers from among those defined on the Intuity system using Worksheet ntuity AUDIX Subscriber Administration that you filled out in Chapter 2 of ntuity New System Planning for Release 3 0 Add the selected subscribers to the Intuity system Use the Intuity system add subscriber procedure described in Chapter 10 INTUITY AUDIX Cut to Service Procedures of ntuity Software Installation for Release 3 0 3 Connect the coverage group to the integrated VMI calling group by using the programming procedure described in Chapter 5 MERLIN LEGEND Switch Administration in this book The calling group was defined on the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 that you filled out following the instructions in Chapter 2 Planning the in this book 4 Make test calls to each subscriber but do not answer the calls The Intuity system should provide call answer service for these calls Issue 2 0 December 1995 3 5 5 While listening to the first subscriber s greeting enter 8 the other subscriber s extension and f Verify that the call is transferred to the second subscriber 6 Make test calls directly from the subscriber
92. e sure the ports are located on BTM 012 modules and that the configuration rules see Chapter 4 have been followed 2 In the Jack Type column check B for each Intuity system port 3 In the Person Location or Function column write Intuity Intuity AUDIX Subscribers As a cross check for assigning Intuity AUDIX subscribers to coverage on Form 2a check the AUDIX Voice Power column for each subscriber s extension Loop Start Reliable Disconnect Loop start CO lines used with a voice messaging system must have reliable disconnect to signal when the calling party has hung up Without reliable disconnect voice ports may remain engaged for long periods of time without being used Reliable disconnect must be obtained from the central office and administered on the MERLIN LEGEND system for proper processing To specify reliable disconnect use Form 2c Check Yes under Reliable Disconnect at the top of the form Intuity System Trunks As a cross check for assigning trunks to ring directly into Intuity system functions such as automated attendants bulletin boards or Intuity IVR applications on Form 2c write one of the following identifiers in the Function column AA For Automated Attendant you may want to include the mailbox number VM fOr Voice Mail BB For Bulletin Board you may want to include the mailbox number name For Intuity Intro Voice Response Application Group Coverage All voice mail subscr
93. ed Remote Port Security Device that makes it difficult for computer hackers to access the remote maintenance ports Software that can identify the exact digits passed through the voice mail system For more information about these services see the GBCS Products Security Handbook Issue 2 0 December 1995 A 11 AT amp T Toll Fraud Crisis Intervention If you suspect you are being victimized by toll fraud or theft of service and need technical support or assistance call the AT amp T GBCS National Service Assistance Center NSAC immediately MERLIN LEGEND Communications System Repair NSAC 800 628 2888 AUDIX Help Line 800 562 8349 gt NOTE These services are available 24 hours a day 365 days a year Consultation charges may apply AT amp T Corporate Security Whether or not immediate support is required please report all toll fraud incidents perpetrated on AT amp T services to AT amp T GBCS National Service Assistance Center NSAC at 800 288 2888 In addition to recording the incident AT amp T services are available for consultation on product issues investigative support law enforcement and education programs A 12 Issue 2 0 December 1995 Installing MERLIN LEGEND Software on the Intuity System This appendix provides procedures for installing the MERLIN LEGEND software on the Intuity system gt NOTE All software including the MERLIN LEGEND Switch Integration SWIN Software and the MERLIN
94. ed out following the instructions in Planning the Integration in this book The MERLIN LEGEND system programming procedure is described in Chapter 5 MERLIN LEGEND Switch Administration in this book Intuity System Initial Administration Before the Intuity system and the MERLIN LEGEND system can communicate you must perform basic initial administration on the Intuity system gt NOTE These procedures correspond to the following steps in Chapter 2 of the appropriate ntuity Installation Checklist m Administer the Intuity Switch Interface on Intuity See Step 1 w Map Channels to Switch Extensions See checklist Use the extension and service information on Worksheet Channel Information for Installation that you filled out following the instructions in Chapter 2 Planning the Integration in this book m Verify Channel State See checklist m Assign Service to Channels for Testing See checklist m Test Each Channel See checklist m Assign Services to Called Numbers See Step 2 m Map Services to Channels for Operation See Step 3 m Administer Intuity AUDIX Parameters and Basic Features See Step 4 Issue 2 0 December 1995 3 3 The following procedures should be performed before proceeding with the remainder of the Intuity system software installation 1 Stop the voice system set the number of digits in the dial plan and restart the voice system Use the number of digits informati
95. ed when the console Login prompt appears Procedure 3 Turn on Transfer Feature B 6 After you install the MERLIN LEGEND software you need to turn on the transfer feature in Intuity AUDIX For this procedure see ntuity AUDIX Administration 585 310 539 and set the transfer type field to basic Issue 2 0 December 1995 Switch Administration for Intuity Lodging Introduction This chapter describes the switch administration you need to complete if you have Intuity Lodging Read the information and configure your switch as required Hunt Group Administration A hunt group is a set of extension numbers assigned to another phone number When a call is received by this number a programmed search of the hunt group is made and the call is forwarded to a member of the hunt group that is not busy For example when two calls are made to the designated phone number both are forwarded to two free extensions in the hunt group Hunt groups are a commonly used switch feature Your switch probably has some hunt groups already assigned In order to configure a hunt group for calls being received by the Intuity system you must 1 Administer your switch to create a hunt group for your Intuity system 2 Have the switch ports that terminate the hunt group extensions wired to the voice ports on the Intuity platform Wire them as described in one of the following documents depending on your system m NTUITY MAP 5 Hardware Installation
96. eet A Number of Digits in Dial Plan Customer Prepared by Phone Number Date Intuity Location Name Number of Digits in Dial Plan 2 8 Issue 2 0 December 1995 System Features The Intuity system features required for the MERLIN LEGEND system are recorded in Worksheet ntuity AUDIX System Parameters Features Transfer Considerations in Intuity New System Planning for Release 3 0 The following parameters should be set Transfer Type basic Transfer Restriction subscribers Covering Extension system console or operator extension Channel Information for Installation For Intuity to operate properly it must know what extension has been assigned to each of its channels voice ports and how incoming calls on that channel are to be processed Worksheet Channel Information for Installation in Intuity New System Planning for Release 3 0 provides columns for Channel Number Extension Initial Service and Optional Dedicated Service For each channel you must fill in the extension number All channels that are part of an integrated VMI calling group should be assigned DNIS_SVC For those channels dedicated to a specific Intuity IVR application defined in a separate generic VMI calling group write the application name in the Optional Dedicated Service column Assign Service to Called Number All calls not assigned to a specific Intuity IVR application d
97. efinition of Connection hardware platform 3 1 1 Issue 2 0 December 1995 IN 1 Index Connectivity Conventions documentation xv O Corporate Security AT amp T A 12 1 1 Coverage Group definition of T 4 Coverage Path definition off 1 4 Crisis Intervention toll fraud Cut to Service MERUNLEGEND S7 D Dedicated Ports port administration 1 9 port considerations 1 8 Dial Plan Digits integration planning 27 worksheet Digital Networking high speed not supported 1 20 SeealsoNetworking Direct to Voice Mail Button description of Disallowed List creationprocedure 5 12 integration planning Documentation conventions DVM Button description of F Forms Intuity System MERLIN LEGEND 27 O Fraud See Toll Fraud Functional Differences G Generic VMI Calling Group defintionof 1 4 O Glossary Greetings IN 2 Issue 2 0 December 1995 BUSY and NO ANSWER Group Calling integration planning 2 4 Group Coverage integration planning member assignment 5 2 receiver assignment H Hardware Platform connection installation Holiday Schedules automated attendant concepts Installation hardware platform SPM software switch integration softwar
98. enance Package 486 x x xx Select package s you wish to process or all to process all packages default all q Press to accept the default of all You will see messages indicating the installation is still running When the installation is complete you see the following messages Installation of Intuity MERLIN LEGEND System Programming amp Maintenance Package spm was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go Remove the diskette from the floppy drive Enter q to quit The Software Install screen is redisplayed Press until the System Control menu is displayed You must now reboot the system Starting at the System Control screen select gt Shutdown Voice System Issue 2 0 December 1995 B 5 16 Press to shutdown the voice system The system responds Enter y to continue no to quit Enter y to continue the shutdown The system responds Shutdown started Month date time year The system is coming down Please wait The system is down Press CTRL ALT DEL to reboot your computer Press the reset button or CTRL ALT DELETE to reboot the system The system responds with memory checks sets up new kernel and lists packages and copyrights The system also starts the voice system displaying the message Startup of the Voice System is complete This procedure is finish
99. endant service in primary mode calls are administered to ring immediately at the Intuity AUDIX automated attendant service This is done by administering the trunks to ring at a MERLIN LEGEND integrated VMI calling group a special type of calling group whose members are the Intuity system voice ports The MERLIN LEGEND system sends the trunk number to Intuity AUDIX for direct non coverage external calls The Intuity AUDIX routing table maps the trunk numbers received from the telephone system to the automated attendant mailbox numbers 1 12 Issue 2 0 December 1995 Customers may want to play different automated attendant greetings and or handle calls differently during day and night times This is done by specifying different automated attendant mailboxes for day and night times in the automated attendant routing table The routing table also allows customers to specify an automated attendant mailbox for handling calls during the alternate service hours Secondary Automated Attendant Mode Implementation on the MERLIN LEGEND System Automated Attendant service may be used in secondary mode to back up the receptionist Intuity AUDIX identifies coverage calls for the receptionist and routes these calls to an appropriate automated attendant mailbox Anytime an external coverage call is received Intuity AUDIX uses the appropriate automated attendant mailbox number in the routing table as the called party taking into account holidays and ti
100. eneric 3 call distribution group of analog ports that connects Intuity subscribers and users to the system See also call distribution group automatic message scan An Intuity AUDIX feature that allows subscribers to scan all message headers and messages at the touch of two buttons With Intuity FAX Messaging this feature allows all new faxes to be bundled and transmitted over a single fax call delivery call Also called autoscan autoprint An Intuity AUDIX feature that allows subscribers to indicate that faxes are automatically sent to a specified print destination autoscan See automatic message scan AWG See American wire gauge American wire gauge A standard measuring gauge for non ferrous conductors Issue 2 0 December 1995 GL 3 Glossary B background testing Testing that runs continuously when the system is not busy doing other tasks backup A duplicate copy of files and directories saved on a removable media such as floppy diskette or tape The backup filesystem may be copied back restored if the active version is damaged corrupted or lost basic input output system BIOS A system that contains the buffers for sending information from a program to the actual hardware device the information should go to baud A unit of measurement that describes the speed of transferred information baud rate Transmission signaling speed basic call transfer A switch hook flash method used to send the Intuity AUDIX t
101. er 1995 maximum of eight allowed lists in the MERLIN LEGEND system with a maximum of ten numbers on each list Each voice port can be assigned any or all of the allowed number lists Restrict AMIS Networking Number Ranges To increase security for AMIS analog networking including the Message Delivery service restrict the number ranges that may be used to address messages If possible also place outward or toll restriction on the voice ports and use an allowed number list Intuity AUDIX Administration To minimize the risk of unauthorized persons using the Intuity AUDIX system to make toll calls administer the Intuity AUDIX system in any of the following ways Outcalling Outcalling uses the voice messaging ports If mailbox security is broken unauthorized persons can use outcalling to transfer messages at your expense If you need outcalling restrict it as far as possible to eliminate the possibilities for theft of services Do not enable outcalling at all if you don t need it Do not enable outcalling for subscribers who don t need it If outcalling is used only to ring in house telephones that do not have message waiting lamps restrict the number of digits to the maximum length of extensions If possible restrict outcalling to the local area 7 digits or North America 10 digits If outcalling must be done to pagers use pagers that have individual DID numbers so that pager identification digits are not required and
102. ers use and manage their systems in light of the tradeoff decisions they make and to ensure the greatest security possible AT amp T commits to the following m AT amp T products and services will offer the widest range of options available in the industry to help customers secure their communications systems in ways consistent with their telecommunications needs m AT amp T is committed to develop and offer services that for a fee reduce or eliminate customer liability for PBX toll fraud provided the customer implements prescribed security requirements in its telecommunications systems m AT amp T s product and service literature marketing information and contractual documents will address wherever practical the security features of our offerings and their limitations and the responsibility our customers have for preventing fraudulent use of their AT amp T products and services Issue 2 0 December 1995 AT amp T sales and service people will be the best informed in the industry on how to help customers manage their systems securely In their continuing contacts with customers they will provide the latest information on how to do that most effectively AT amp T will train its sales installation and maintenance and technical support people to focus customers on known toll fraud risks to describe mechanisms that reduce those risks to discuss the tradeoffs between enhanced security and diminished ease of use and flexibility and t
103. es that is shipped with a new AT amp T Intuity system GOS See grade of service grade of service GOS A parameter that describes the delays in accessing a port on the AT amp T Intuity system For example if the GOS is P05 95 of the callers would hear the system answer and 5 would hear ringing until a port became available to answer the call guaranteed fax A feature of AT amp T Intuity FAX Messaging that temporarily stores faxes sent to a fax machine In cases where the fax machine is busy or does not answer a call the call is sent to an Intuity AUDIX mailbox guest password A feature that allows users who are not Intuity AUDIX subscribers to leave messages on the System by dialing a subscriber s extension and entering a system wide guest password H hard disk drive A high capacity data storage retrieval device that is located inside a computer platform A hard disk drive stores data on non removable high density magnetic media based on a predetermined format for retrieval by the system at a later date hardware The physical components of a computer system The central processing unit disks tape and floppy drives are all hardware Issue 2 0 December 1995 GL 13 Glossary header Information that the system creates to identify a message A message header includes the originator or recipient type of message creation time and delivery time help A command run by pressing HELP or CTRL on an AT amp T Intuit
104. et MERLIN LEGEND Communications System Figure 4 11 Remote Access Remote Maintenance Connections Local Access to the Intuity system is provided by the keyboard and monitor of the Intuity system The Multi User Feature Package and Remote Access is an optional application for the MERLIN LEGEND Intuity system It is sometimes convenient to have terminals located on the System Administrators desk or at other locations While it is possible to use the pass through capability of the MERLIN LEGEND system for remote access this usually requires operator assistance Remote administration allows system administrators to perform duties at their desks saving time and trips when the Intuity system is not close by gt NOTE Only one user can be logged onto the Intuity system at a time unless the Multi User Feature Package has been installed With the Multi User Feature the Intuity system can accommodate up to four simultaneous logins 4 22 Issue 2 0 December 1995 Because the Multi User Feature Package allows multiple login sessions it is possible to delegate Intuity system administration duties to several people This not only divides up the work needed to maintain an Intuity system but also gives subscribers and callers several points of contact should a problem occur Dedicated Line Access Dedicated line access can be used when a specific terminal will always be connected to the line that is when dial up
105. f linking Intuity s automated attendant service schedule to the MERLIN LEGEND System status is that the two are then guaranteed to be synchronized gt NOTE The MERLIN LEGEND system can be programmed to route calls differently when Night Service is in effect This feature can be used to provide automated attendant service only when the MERLIN LEGEND telephone system is in Night Service mode Automated Attendant Operation Based on Intuity AUDIX Business Schedule Some businesses de couple their automated attendant operation from the telephone system s Night Service status and instead control it by the Intuity AUDIX weekly business schedule Each Intuity system can have up to four weekly business schedules for example the Sales and Service divisions may have completely different work schedules In each of the four schedules the administrator can specify whether the telephone system Night Service status is to be followed or if entries in the schedule are to be followed This gives the flexibility needed for the sales division to follow a weekly business schedule for its automated attendant service and for the services division to use the telephone system Night Service status to control its automated attendant service Issue 2 0 December 1995 1 11 Businesses can also specify alternate service hours for additional flexibility This allows businesses to handle calls more professionally during lunch time It can also be used by an organizati
106. f the MERLIN LEGEND system is farther than 50 feet 15 meters from the Intuity system or the MERLIN LEGEND system and the Intuity system do not share the same power outlet data cables from the MERLIN LEGEND system administration and optional SMDR ports to the Intuity system ports have to be extended with Z3A2 ADU cable drivers Two Z3A2 ADU interface units are required for each cable one at each end The optional Remote Maintenance Modem must be co located with the Intuity System processor and must be connected to Serial Port 2 Optional customer access terminals may be co located with the Intuity system processor and directly connected to the next available serial port or one or more modems may be connected to the next available serial port s for dial in access Connecting Administration Ports Within 50 feet Same Power Outlet This method is used only when the MERLIN LEGEND Communications System and the Intuity system are within 50 feet and share the same power outlet The following parts are required m DB 9S to DB 25P Adapter MAP 40 and MAP 100 only m 355AF Adapter m D8W 87 Modular Cord Refer to Figure 4 3 Connect the MERLIN LEGEND Communications System Admin port and the Intuity system Serial Port 1 COM1 by following these steps 1 Connect one end of a D8W 87 modular cord to the Admin lower jack of the MERLIN LEGEND Communications System 2 Connect the other end of the D8W 87 modular cord to a 355AF adapter 4 6 Issu
107. f the appropriate ntuity Installation Checklist The following procedures should be performed before proceeding with the remainder of the Intuity system software configuration or the initial Intuity system administration 1 Renumber the MERLIN LEGEND system for a consistent 3 digit or 4 digit dial plan Use the renumbering information on Forms 2a 2b 2c and 2d that you filled out following the instructions in Chapter 2 Planning the in this book The MERLIN LEGEND system programming procedure is described in Chapter 5 MERLIN LEGEND Switch 3 2 Issue 2 0 December 1995 2 Assign an integrated VMI calling group with linear hunt type as defined on the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 that you filled out following the instructions in Chapter 2 Planning the ntegration in this book The MERLIN LEGEND system programming procedure is described in Chapter 5 MERLIN LEGEND Switch Administration dministration in this book gt NOTE Do not assign the trunks to the integrated VMI calling group at this time Do not set the integrated VMI calling group as the receiver for the coverage group at this time The Intuity system is not set up to handle the calls yet and callers will not receive the correct service 3 Assign the Tip Ring voice ports to the integrated VMI calling group defined on the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 that you fill
108. ferent Power Outlet 4 13 Networking 4 18 Connecting Low Speeed Digital Networking 4 18 Remote Access Dial Up Connections 4 28 ee m Group Calling Trunk or Pool Assignments 4 8 9 m Allowed Lists 5 5 5 m Assign Allowed Lists to Intuity Ports 5 10 m Disallowed Lists 5 12 m Assign Disallowed Lists to Intuity Ports 5 13 m Assign Extensions for Night Service 5 15 m Assign AUDIX Calling Group for Night Service 5 16 Intuity System Administration 6 1 m Administering the Switch Interface 6 1 Stopping and Restarting the Voice System 6 2 viii Issue 2 0 December 1995 Contents A System Security and Toll Fraud i A 1 Security Tips A Create Allowed Number Lists Restrict AMIS Networking Number Ranges m intuity AUDIX Administration Outcalling Mailbox Administration Basic Call Transfer m Detecting Toll Fraud AT amp T Corporate Securit A 12 2 i A 3 ity Ti A 3 A 4 ity Ti AS A 5 i inistrati A 6 i A 6 A 6 i A 7 i ini A 7 i A 7 ini A 8 A 8 A 9 i A 9 Issue 2 0 December 1995 ix Contents B Installing MERLIN LEGEND Software on the Intuity System B 1 m Requirements B 2 m Procedure 1 Stop the Voice System B 2 m Procedure 2 Load the MERLIN LEGEND Software B 3 6 m Procedure 3 Turn on Transfer Feature B C Switch Administration for INTUITY Lodgi C 1 Message Retrieval in Lodging Systems without AUDIX C 2 Message Retrieval in Systems Shared w
109. fferent location from the host switch or system remote network A network in which the systems are integrated with more than one switch remote service center An AT amp T or AT amp T certified organization that provides remote support to AT amp T Intuity customers Depending upon the terms of the maintenance contract your remote service center may be notified of all major and minor alarms and have the ability to remotely log into your system and remedy problems remote subscribers Intuity AUDIX subscribers whose mailboxes reside on a remote Intuity AUDIX Digital Networking machine remote terminal A terminal connected to a computer over a phone line REN See ringer equivalence number reply loop escape An Intuity AUDIX feature that allows a subscriber the option of continuing to respond to a message after trying to reply to a nonsubscriber message GL 22 Issue 2 0 December 1995 Glossary reply to sender An Intuity AUDIX feature that allows subscribers to immediately place a call to the originator of an incoming message if that person is in the switch s dial plan request to send RTS One of the control signals on a RS 232 connector that places the modem in the originate mode so that it can begin to send restart An AT amp T Intuity feature that allows Intuity AUDIX subscribers who have reached the system through the call answer feature to access their own mailboxes by typing the R Restart command This feature is espe
110. g diode LED A light indicator on the hardware platform that shows the status of operations liquid crystal display LCD The 10 character alphanumeric display that shows status of the system including alarms load To read software from external storage such as disk and place a copy in system memory GL 16 Issue 2 0 December 1995 Glossary local area network LAN A network of PCs that communicate with each other and that normally share the resources of one or more servers Operation of AT amp T Intuity Message Manager requires that the Intuity AUDIX System and the subscribers PCs are on a LAN local AUDIX machine The AT amp T Intuity system where a subscriber s Intuity AUDIX mailbox is located All subscribers on this home machine are called loca subscribers local installation A switch adjunct or peripheral equipment installed physically near the host switch or system See also collocated local network An Intuity AUDIX Digital Network in which all AT amp T Intuity systems are connected to the same Switch login A unique code used to gain approved access to the AT amp T Intuity system See also password login announcement A feature enabling the system administrator and other designated users to create a mail message that is automatically played to all Intuity AUDIX subscribers every time they login to the system LWC See leave word calling M magnetic peripherals Data storage devices that use magnetic med
111. gramming menu m On the console Select Exit two times m Onthe PC Press F5 two times Issue 2 0 December 1995 5 11 Disallowed Lists Use this procedure to establish Disallowed Lists consisting of telephone numbers that cannot be dialed from specified Intuity ports A maximum of eight lists numbered 0 through 7 with 10 entries each numbered 0 through 9 is allowed Each number can have a maximum of 11 digits including a wildcard To establish Disallowed Lists 1 From the System Programming menu select Tables m On the console Select Tables m Onthe PC Press F3 The Tables menu appears 2 Select Disallowed Lists wm On the console Select Disallow m Onthe PC Press F3 The Disallow List screen appears 3 Enter the list I 0 7 and entry e 0 9 number If you are programming a sequence enter the lowest number If you do not enter a list number List O appears 4 Save your entry m On the console Select Enter m Onthe PC Press 10 5 Erase the current area code exchange m On the console Press Drop m Onthe PC Press P 6 Enter the disallowed area code exchange up to 12digits 5 12 Issue 2 0 December 1995 7 To save your entry and enter the next item in the Disallowed List m If the next entry number is sequential On the console Select Next and repeat Steps 5 and 6 On the PC Press Fs and repeat Steps 5 and 6 Your previous entry is saved and the next e
112. grated Trunk Call i pim i Station Line Direct gt Calling Outside N Group Cra Direct Local Call Local Figure 1 2 Call Routing Issue 2 0 December 1995 1 3 To understand how Intuity system applications are integrated with the MERLIN LEGEND Communications System the following definitions will be useful more detailed definitions are available in the MERLIN LEGEND Communications System documentation m Coverage Path When a call is not answered because the called station is busy or because the called station has not answered within a specified number of rings the call is sent to the next point in the coverage path This may be a secretary an attendant etc The last or possibly only coverage point is a calling group that sends calls to the Intuity AUDIX system m Coverage Group Group coverage is an arrangement in which a special coverage group acts as a routing point for a group of extensions whose coverage is handled in the same way Calls that are not answered by a member of the coverage group are sent to the Intuity AUDIX system by programming a voice messaging interface VMI calling group as the receiver for the coverage group m Voice Message Interface VMI calling group A VMI calling group has the following characteristics Calls to the group extension ring at the first available station That is each call rings at the first available station from the beginning of the list of statio
113. hat will be recorded in their permanent employee records Inform employees on how to report suspected toll fraud to the corporate security office Monitor call detail recording SMDR reports call traffic reports AUDIX traffic reports and other available reports regularly Automated Attendant System Security A 4 Automated attendants are used by many companies to augment or replace a switchboard operator When an automated attendant answers the caller is generally given several options that are appropriate to the company s business there may be other unstated options such as a code for dial tone or a code for transfers that allow criminals to access unanticipated parts of the telecommunications system 7 E will cause a transfer from the automated attendant to the voice messaging service 4 even anticipated transfers may cause problems if they are not well thought out naive operators may dial an outside call for someone who has dialed 0 and complains of trouble making a call In some automated attendant systems option 9 is to access dial tone Issue 2 0 December 1995 Security Tips To help prevent toll fraud at the automated attendant follow these guidelines Do not allow transfers to inside or outside dial tone Restrict transfers to subscribers only Inform all system operators that they are not to dial outside calls Request that operators report all atte
114. he called number is defined as a regular voice mailbox call answer service is provided m lf the called number is defined as a bulletin board extension bulletin board service is provided m lf the called number is defined as an automated attendant mailbox automated attendant service is provided To expand upon the possibilities for incoming calls three special tables are used The matching and substitution sometimes come from the same table and sometimes from different tables This is clearer if you refer to the processing flow chart in m Routing Table The routing table is provided for the following reasons To specify different automated attendant menus for calls on different trunks To specify different call handling by automated attendants based on a business schedule or the switch night service status To provide specialized call handling for holidays To provide voice mail login service for calls on specific trunks The routing table can have up to 25 entries Each entry has the following columns Incoming Called Number or range Business Schedule Holiday Schedule Day Service Mailbox Night Service Mailbox Alternate Service Mailbox 1 14 Issue 2 0 December 1995 Each incoming call is matched to the Incoming Called Number column in the routing table 1 If an incoming call is to one of the numbers in the table further examination is made of Business Schedule and Holiday
115. he following sequence gt auto attend routing gt business schedule The system requests the business schedule number or name be entered on the command line 7 Enter the business schedule number or name The system displays the business schedule form A sample screen is shown below a AN RUDIX Active Alarms none change auto attend routing business schedule bust Logins AUTO ATTENDANT ROUTING BUSINESS SCHEDULES Business Schedule bus Follow Switch Night Service Status u Night Service applies to all hours not specified below Day Day Service Hours Alternate Service Hours of Start End Start End Week Tine Tine Tine Time hh mm hh mm hh mm hh nn Hondau T 12 00 13 00 Tuesday 12 68 13 68 Wednesday 12 68 13 89 Thursday 12 00 13 00 Friday 12 68 13 88 Saturdau Sunday enter command change auto attend routing business schedule bus Enter Help 8 Enter the business schedule information gt NOTE Mailboxes must exist before they can be entered on this form 9 Press F3 The business schedule savad 10 Press F6 until the INTUITY Administration menu displays Issue 2 0 December 1995 6 5 Entering the Holiday Schedules The holiday schedule s must be entered before the routing table Use the following procedure 1 Login as craft 2 Press to accept the AT386 default The INTUITY Administration menu is displaye
116. heir receipt into the subscriber s mailbox This default print destination is also provided as a print option when the subscriber is manually retrieving and printing faxes from the mailbox delivered message A message that has been successfully transmitted to a recipient s incoming mailbox demand testing Testing performed on request usually by service personnel Issue 2 0 December 1995 GL 9 Glossary diagnostic testing A program run for testing and determining faults in the system dial ahead dial through The act of interrupting or preceding Intuity AUDIX system announcements by typing buffering touch tone commands in the order the system would normally prompt for them dialed number identification service DNIS_SVC An available channel service assignment on the AT amp T Intuity system Assigning this service to a channel permits the AT amp T Intuity system to interpret information from the switch and operate the appropriate application for the incoming telephone call DID See direct inward dialing digital Discrete data or signals such as 0 and 1 as opposed to analog continuous signals digital communications protocol DCP A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two information I channels and one signaling S channel digital networking A method of transferring messages between messaging systems in a digital format See also Intuity AUDIX Digital Networking dig
117. his Book The Intuity system programming procedure is described in the Administer Intuity AUDIX Parameters and Basic Features section of Chapter 4 Intuity AUDIX Administration and Test in Intuity Software Installation for Release 3 0 585 310 160 3 4 Issue 2 0 December 1995 Perform Acceptance Testing For acceptance testing you must perform administration on both the MERLIN LEGEND system and the Intuity system Then you make test calls to check functionality The major difference between acceptance testing and cut to service is the smaller number of subscribers and the more limited functionality tested gt NOTE These procedures correspond to the following steps in Chapter 2 of the appropriate ntuity MAP n Installation Checklist m Add Test Subscribers 1 and 2 m Test Call Answer and Voice Mail m Remove Test Subscribers 1 and 3 You must perform the following tasks to administer a MERLIN LEGEND switch for acceptance tests 1 Select two subscribers from among the stations listed on Form 2a as having Intuity AUDIX call coverage and defined by Forms 4b 4d 5a or 5b If you are working during business hours request that the MERLIN LEGEND System Administrator select the subscribers so that business will not be disturbed Use the MERLIN LEGEND system programming procedure described in Chapter 5 MERLIN LEGEND Switch Administration in this book to add the extensions of the selected subscribers to the coverag
118. hronous communications BTU British thermal unit C CAS call accounting system CCA call classification analysis CDH call data handler process CELP code excited linear prediction CICS customer information control system CMS call management system CO central office COIN central office implemented network COMI serial communications port 1 COM2 serial communications port 2 COR class of restriction COS class of service CPU central processing unit CSI called subscriber information CTS clear to send D DAC dial access code DBP database processor Issue 2 0 December 1995 ABB 1 Abbreviations DC direct current DCE data communications equipment DCIU data communications interface unit DCP digital communications protocol DCS distributed communications system DID direct inward dialing DIP data interface process DMA direct memory access DNIS dialed number identification service DSP digital signal processor DSR data set ready DSU data service unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready E EIA Electronic Industries Association ESD electrostatic discharge ESS electronic switching system ABB 2 Issue 2 0 December 1995 F F key function key FIFO first in first out FOOS facility out of service G GBCS Global Business Communications Systems GOS grade of serv
119. ia to store information Such devices include hard disk drives floppy disk drives and cartridge tape drives mailbox A portion of disk memory given to each subscriber for creating and storing outgoing and incoming messages mailing list A group of subscriber addresses assigned a list ID and public or private status A mailing list may be used to simplify sending messages to several subscribers maintenance The process of identifying system errors and correcting them or taking steps to prevent problems from occurring major alarm An alarm detected by AT amp T Intuity software that affects at least one fourth of the AT amp T Intuity ports in service Often a major alarm indicates that service is affected MANOOS See manually out of service manually out of service A unit has been intentionally taken out of service Issue 2 0 December 1995 GL 17 Glossary mean time between failures The average time a manufacturer estimates before a failure occurs in a component or system megabyte A unit of memory equal to 1 048 576 bytes 1024 x 1024 It is often rounded to one million memory A device which can store logic states such that data can be accessed and retrieved Memory may be temporary such as system RAM or permanent such as disk menu tree The way in which nested automated attendants are set up message categories Groups of messages in Intuity AUDIX subscribers mailboxes Categories include new unopened and ol
120. ibers who receive call answer coverage from Intuity AUDIX are organized into a coverage group The coverage group is defined on the Group Coverage form Form 7c for Release 3 0 Form 6d for Release 2 0 The easiest place to get the subscriber extensions is from Form 2a System Numbering Station Jacks Issue 2 0 December 1995 2 3 To set up the group coverage use the Group Coverage form Form 7c for Release 3 0 Form 6d for Release 2 0 and follow these steps 1 Group Calling At the top of the form write 30 AUDIX as the group number The default group number is 30 but this may be changed if necessary In the Extension Nos area list the extension of each subscriber Subscribers should be marked on Form 2a by a check mark in the AUDIX Voice Power column There is no limit to the number of extensions that can be included in a coverage group If there is not enough room on the form improvise by joining it to the next group on the form In the Receivers area check Calling Group The actual calling group is defined later For Release 2 0 in the Group Coverage section on each copy of Forms 4b 4d 5a and 5b check Yes and write in the coverage group number default 30 gt NOTE For Release 3 0 Group Coverage is specified on Form 7c only For MERLIN LEGEND system Release 3 0 you can program a button for Direct Voice Mail DVM on individual sets using Forms 4b 4d 5a and 5b As discussed under
121. ice Hz hertz I yo input output IDI isolating data interface IMAPI Intuity messaging application programming interface INADS initialization and administration system IRQ interrupt request ISDN integrated services digital network IVC6 integrated voice CELP card 6 channels IVR integrated voice response Abbreviations Ee MTBF mean time between failures K MWI Kbps message waiting indicator kilobits per second MWL Kbyte message waiting lamp kilobyte 1024 bytes kHz N kilohertz N SE NW L Intuity AUDIX Digital Networking local area network O LCD liquid crystal display OA amp M operations administration and maintenance LED light emitting diode OS operating system LIFO P aay last in first out OSI open systems interconnection LWC leave word calling HEZEETTES aaa P M PBX private branch exchange MANOOS manually out of service PC ower converter or personal computer Mbyte P megabyte one million bytes PDM processor data module MHz megahertz PEC price element code modem modulator demodulator PIB processor interface board MPDM modular processor data module PMS property management system ms millisecond POST power on self test MT maintenance Intuity software component Issue 2 0 December 1995 ABB 3 Abbreviations iJ TRIP tip ring input process R TSC RAM AT amp T s Technical Services Center random access memory REN N ringer equiva
122. ilable Serial Port on Multi Port Serial Card To connect to the first available port on the Multi Port Serial Card refer to Figure 4 7 Connect the MERLIN LEGEND Communications System SMDR port and the Intuity system port by following these steps 1 Connect the short end of the Z200A EMI Filter modular cord to the SMDR upper jack of the MERLIN LEGEND Communications System 2 Connect the long end of the Z200A EMI Filter modular cord to a 355A adapter 3 Connect the 355A adapter to the 25 pin side of the DTE 4 6 to DB 25P adapter 4 Connect one end of the 6 position 6 conductor modular cord to the DTE 4 6 to DB 25P adapter 5 Connect the other end of the modular cord to the first available port on the Multi Port Serial Card 4 12 Issue 2 0 December 1995 Intuity System Multi Port Serial Ports Card First Available Port 6P6C Modular cord 355AF Adapter jm DTE 4 6 toDB 25P Adapter MERLIN LEGEND Communications System B Short Long End End Z200A EMI Filter SMDR Kl Max 50 Feet Port LTD Figure 4 7 Connecting SMDR Ports Within 50 Feet and Same Power Outlet Multi Port Serial Card Connecting SMDR Ports More Than 50 feet Different Power Outlet This method is used only when the MERLIN LEGEND Communications System and the Intuity system are more than 50 feet apart or do not sha
123. ines its resource allocation based upon current demand All channels may respond to any call by identifying the number that has been called associating it with the requested service and providing the requested service A single calling group must be defined on the MERLIN LEGEND system as an integrated MMI calling group m Shared Ports Group with a Dedicated Ports Group A dedicated calling group reserves ports and trunks for specific applications guaranteeing availability regardless of other traffic It is useful only for a single Intuity IVR application Calling groups that contain only Intuity IVR ports and trunks for a single Intuity IVR application must be defined on the MERLIN LEGEND system as generic VMI calling groups gt NOTE The use of a dedicated ports calling group is the only way that more than 20 ports can be used on a MERLIN LEGEND system A maximum of 24 ports total can be used on the MAP 40 or MAP 100 A maximum of 18 ports total can be used on the MAP 5 1 8 Issue 2 0 December 1995 Intuity Port Administration Intuity port administration consists of two steps 1 Defining the extension associated with a physical port channel and the initial service associated with that port DNIS_SVC or dedicated Intuity IVR application 2 Defining the service associated with a specific called number when the initial service is DNIS_SVC dedicated Intuity IVR application or AUDIX gt NOTE Do not confuse DNIS_SVC
124. ing lamp N networking See Intuity AUDIX Digital Networking networking prefix A set of digits that identifies an AT amp T Intuity machine night attendant The automated attendant created on a MERLIN LEGEND switch that automatically becomes active during off hours The night attendant substitutes for one or more daytime attendants not deliverable message Al message that could not be delivered after a specified number of attempts This usually means that the subscriber s mailbox is full O on line help An AT amp T Intuity feature that provides information about AT amp T Intuity user interface screens by pressing a predetermined key See also help open systems interconnection OSI Internationally accepted framework of standards for communication between two systems made by different vendors Issue 2 0 December 1995 GL 19 Glossary operating system OS The set of programs that runs the hardware and interprets software commands option A choice selected from a menu or an argument used in a command line to modify program output by modifying the execution of a command When you do not specify any options the command will execute according to its default options OS See operating system OSI See open systems interconnection outcalling An AT amp T Intuity feature that allows the system to dial subscribers numbers to inform them they have new messages outgoing mailbox A storage area for subscribers
125. ink Also called processor interface board PIB programmed function key See function key property management system Term used in hospitality industry referring to the database used by hotels for guest records and billing information protocol A set of conventions or rules governing the format and timing of message exchanges signals to control data movement and the detection and possible correction of errors Issue 2 0 December 1995 GL 21 Glossary public mailing list A list of addresses that any Intuity AUDIX subscriber can use if that subscriber knows the owner s list ID and extension number Only the owner can modify a public mailing list pulse to touchtone converter A device connected to the switch that converts signals from a rotary phone to touch tones This device allows callers to use rotary phones to access options in a subscriber s mailbox or to access options in an automated attendant R RAM See random access memory random access memory RAM The primary memory in a computer that can be overwritten with new information read only memory A memory device which is programmed at the factory and whose contents thereafter cannot be altered reboot See boot remote access Sending and receiving data to and from a computer or controlling a computer with terminals or PCs connected through communications links remote installation A system site or piece of peripheral equipment that is installed in a di
126. irectly are processed by the DNIS SVC In order for DNIS SVC to function with both Intuity AUDIX and Intuity IVR applications defined in a shared port group the installer must fill out a table in the system that will tell the DNIS_SVC which called number should receive a particular service Worksheet Services for Assign Service to Called Number in Intuity New System Planning for Release 3 0 provides a Service Name column and a Called Number column The worksheet should contain an initial entry with AUDIX in the Service Name column and ANY in the Called Number column Any additional entries in the table are used to associate specific called numbers with Intuity IVR applications Calls not specifically routed elsewhere are routed to Intuity AUDIX where the called number is next processed through the Routing Table Issue 2 0 December 1995 2 9 Routing Table The Routing Table is created from Worksheet B Routing Table There are a maximum of 25 rows in the routing table This worksheet has the following columns Incoming Called Number This column contains a called number or a range of called numbers separated by a dash The called number on an incoming call is compared to this column If no match is found it is passed directly to Intuity AUDIX without changing the called number If a match is found the remaining columns are examined for processing gt NOTE On the MERLIN LEGEND system any trunk that rings directly into
127. irst key while pressing the second and or third key are shown as a rounded box that contains two or more words separated by hyphens For example an instruction to press and hold while typing the letter d is shown as follows Press Commands and text you type or enter appear in bold Values instructions and prompts that you see on the screen are shown as follows Press any key to continue Variables that the system supplies or that you must supply are shown in italics For example an error message including one of your filenames is shown as follows The file filename is formatted incorrectly Issue 2 0 December 1995 xv The sequence of menu options that you must select to display a specific screen is shown as follows Begin at the INTUITY Administration menu and select the following sequence gt Voice System Administration P Voice Equipment In this example you would first access the INTUITY Administration menu Then you would select the Voice System Administration option to display the Voice System Administration menu From that menu you would select the Voice Equipment option to display the Voice Equipment screen Trademarks and Service Marks The following trademarked products may be mentioned in this book Product Name Company AUDIX Registered trademark of AT amp T COMSPHERE Registered trademark of AT amp T Paradyne Corp CONVERSANT Voice Information Registered trademark of
128. isplayed indicating that the extension length update was successfully and that you need to stop and restart the voice system A sample screen is shown below Update HERLIN Nani UC MN y i UPDATE MERLIN LEGEND SMIP PARAMETERS Update Successful In order for the now Extension Length t boone effective please restart the Voice Fyeten Fress CANCEL to leaue this uindau 6 Press F6 until the INTUITY Administration menu displays 7 Stop and restart the voice system as described in the following section Stopping and Restarting the Voice System To execute the changes you made to the Switch Interface Administration screen you must stop and restart the voice system Use the following procedure 1 Log in as craft 2 Press to accept the AT386 default The INTUITY Administration menu is displayed 6 2 Issue 2 0 December 1995 3 Begin at the INTUITY Administration menu and select the following sequence gt Customer Services Administration gt System Management gt System Control gt Stop Voice System Ah CAUTION Be sure to choose Stop Voice System Do not choose Shutdown Voice System The following message is displayed Enter y to continue n to quit 4 Enter y to continue The system will wait until all calls in progress disconnect before stopping the voice system You will see a series of messages while the system is disconnecting calls When the process is finished you wi
129. ital signal processor A specialized digital microprocessor that performs calculations on digitized signals that were originally analog and then sends the results on DIP See data interface process DIP switch See dual in line package switch direct inward dialing The ability for a caller outside a company to call an internal extension without having to pass through an operator or attendant direct memory access DMA A quick method of moving data from a storage device directly to RAM which speeds processing directory An Intuity AUDIX feature allowing you to hear a subscriber s name and extension after typing N at the activity menu Also a group of related files accessed by a common name in software display terminal A data terminal with a screen and keyboard used for displaying AT amp T Intuity screens and performing maintenance or administration activities distributed communications system DCS A network of two or more switches that uses logical and physical data links to provide full or partial feature transparency Voice links are made using tie trunks distribution list See mailing list DMA See direct memory access GL 10 Issue 2 0 December 1995 Glossary DNIS See dialed number identification service DSP See digital signal processor DSU See data service unit DTE See data terminal equipment DTMF See dual tone multifrequency dual in line package DIP switch A very small switch usually a
130. ith AUDIX C 2 Retrieval from the AUDIX Application 2 Retrieval from the Lodging Application icati C ing Applicati 2 Gradual Cut to Service One Step Cut to Service C C C 5 5 C 6 C 6 C 7 x Issue 2 0 December 1995 Contents ABB Abbreviations ABB 1 GL Glossar GL 1 IN Index IN 1 Issue 2 0 December 1995 xi Contents xii Issue 2 0 December 1995 About This Document Purpose This book ntuity Integration with MERLIN LEGEND Communications System 585 310 231 contains information needed to integrate an Intuity system with a MERLIN LEGEND Communications System Intended Audience This book is intended for system administrators implementors on site technicians and Remote Service Center personnel supporting the Intuity system How This Book Is Organized This book is organized into the following chapters m About This Document This preface describes the book s purpose intended audiences organization conventions trademarks and service marks and related resources This preface also explains how to make comments about the book m Chapter 1 MERLIN LEGEND Integration Concepts This chapter describes the operation of the Intuity system and how it is integrated with the MERLIN LEGEND Communication System Issue 2 0 December 1995 xiii xiv Chapter 2 Planning the Integration This chapter provides Intuity system and MERLIN LEGEND system planning work
131. ith the added capabilities of voice mail and automated attendant services customer premises equipment based toll fraud has expanded as a new type of communications abuse With its subculture of hackers and phreakers telecommunications fraud has rapidly become a highly profitable criminal activity Protecting Your System Voice messaging toll fraud has risen dramatically in recent years Now more than ever it is imperative that you take steps to secure your system Callers into the voice messaging automated attendant system may transfer to an outgoing trunk if adequate security measures are not implemented Callers who have unauthorized access to a voice mailbox can use it as a message drop for communications at your expense on your 800 numbers Securing your system means protecting the switch protecting the voice messaging system and protecting any automated attendant applications Issue 2 0 December 1995 A 1 Switch Security The only tool a criminal needs to breach an inadequately secured system is a touch tone telephone If criminals can gain access to an inside dial tone they will attempt to gain access to an outside line by using normal switch functions such as m Automatic Routing System ARS access codes m Pool Access Codes Someone somewhere has read the switch features and administration books and passed the information around If a criminal discovers a way to breach your system they will pass that information a
132. lence number U ROM read only memory UCD uniform call distribution RTS request to send UPS RTU uninterruptible power supply right to use E a V S VM Intuity AUDIX Voice Messaging SCA switch communications adapter VP SCSI voice platform Intuity software component small computer systems interface VROP SID voice response output process switch integration device SIMM single in line memory module SMSI simplified message service interface SW switch integration Intuity software component T TCP IP Transmission Control Protocol Internet Program TDD telecommunications device for the deaf TDM time division multiplex T R tip ring ABB 4 Issue 2 0 December 1995 Glossary 5ESS Switch An AT amp T central office switch that can be integrated with the AT amp T Intuity system A accessed message A message that was received and scanned either the entire message or just the header ACD See automatic call distribution activity menu The list of options spoken to subscribers when they first access a messaging system Selecting an activity is the starting point for all user operations ADAP See administration and data acquisition package address Intuity AUDIX subscriber identification containing the subscriber s extension and machine that indicates where the system needs to deliver a message An address may include several subscribers or mailing lists Name or number addressing can be selected with
133. ll see the following messages The Voice System has stopped Press ENTER to continue 5 Press ENTER The System Control menu is redisplayed 6 From the System Control menu select Start Voice System You will see messages that the voice system is being restarted When the process is finished you will see the following messages Startup of the Voice System is complete Press ENTER to continue 7 Press ENTER The System Control menu is redisplayed 8 Press F6 until the INTUITY Administration menu displays Issue 2 0 December 1995 6 3 Entering the Business Schedules The business schedule s must be entered before the routing table Use the following procedure 1 Login as craft 2 Press to accept the AT386 default The INTUITY Administration menu is displayed 3 Begin at the INTUITY Administration menu and select the following sequence gt AUDIX Administration 4 Press to display the form used to administer the Intuity AUDIX system The system responds with the AUDIX Form screen shown below RUDIX Active Alarms none Logins 1 enter command ETE EEE SE See SE a gt NOTE This screen provides command line entry The prompt for these forms is located toward the lower left hand corner of the screen To exit this form enter exit 6 4 Issue 2 0 December 1995 5 Enter ch or change The system responds with a list of choices 6 Select t
134. lowed List entries To establish Allowed Lists 1 From the System Programming menu select Tables m Onthe console Select Tables m Onthe PC Press 8 The Tables menu appears 2 Select Allowed Lists m Onthe console Select AllowList m Onthe PC Press F The Allowed List screen appears 3 Enter the list I 0 7 and entry e 0 9 number If you are programming a sequence enter the lowest number If you do not enter a list number List O appears Issue 2 0 December 1995 5 9 4 Save your entry m On the console Select Enter m Onthe PC Press F10 5 Erase the current area code exchange wm On the console Press Drop m Onthe PC Press P 6 Enter the allowed area code exchange up to 6 digits 7 To save your entry and enter the next item in the Allowed List m If the next entry number is sequential On the console Select Next and repeat Steps 5 and 6 On the PC Press Fs and repeat Steps 5 and 6 Your previous entry is saved and the next entry number is shown on line 1 of the screen m If the next entry number is not sequential On the console Select Enter and repeat Steps 2 6 On the PC Press and repeat Steps 2 6 To save your entry when all entries are complete m On the console Select Enter m Onthe PC Press F10 8 Return to the System Programming menu wm On the console Select Exit m Onthe PC Press 5 Assign Allowed Lists to Intuity Ports
135. m 1 pages 3 and 4 for documentation purposes They are not input to the switch To maintain Form 1 on page 4 1 Check the Other box 2 Check a box below the Other box and write Intuity on the line provided 3 In the Notes section include any pertinent information For example Intuity AUDIX or Intuity IVR Number Plan The Intuity system requires that the switch have a fixed length number plan at least for extensions that have mailboxes or can be transferred to or from the Intuity system The MERLIN LEGEND system can have a fixed three digit or four digit number plan The Intuity system will not work with a MERLIN LEGEND variable length number plan or with a two digit number plan To renumber the MERLIN LEGEND extensions follow these steps 1 Depending on the numbering plan you are using check 3 Digit or Set Up Space under the Renumber System heading on Form 2a 2 Write the new extension numbers in the Renumber To column on Form 2a Form 2b Form 2c and Form 2d as needed Voice Ports Voice ports used for communication between the MERLIN LEGEND system and the Intuity system must be assigned on a BTM 012 module Basic Telephone Module 12 gt NOTE The OPX module cannot be used for voice ports connected to the Intuity System 2 2 Issue 2 0 December 1995 To assign these ports use Form 2a and follow these steps 1 Determine the logical ID Log ID column for each port B
136. me of day If no matching entry is found the called party number received from the telephone system is used to provide standard Call Answer service This scheme allows a business to play different greetings and menus depending on whether the telephone system is in day or night mode even when the automated attendant service is configured to operate in backup mode Night Only Operational Mode Implementation on the MERLIN LEGEND System Some businesses use automated attendant service only when the business is closed The MERLIN LEGEND system is administered to send calls to the Intuity AUDIX calling group when MERLIN LEGEND system Night Service feature is activated A business may want night time calls to go to a night service operator Only when this operator is unable to answer these call are they redirected to the Intuity AUDIX system This can be implemented by specifying the night service operator as the Night Service answering position on the telephone system side and then covering this answering position with Intuity AUDIX The routing table can be used to map the night service answering position extension to an automated attendant mailbox Issue 2 0 December 1995 1 13 General Call Handling by the Intuity System Routing Table As discussed in Port Considerations Jearlier in this chapter calls for Intuity AUDIX are processed through DNIS_SVC Intuity AUDIX then processes the call based on the called number as follows m If t
137. mote phone to any mailbox for which they have a password A guest will call a number to access this service then enter an extension number and a password to retrieve messages in the mailbox To provide this service 1 Administer on your switch a phantom number This is the message retrieval number used from a remote phone C 2 Issue 2 0 December 1995 Message Retrieval Administration 2 Configure the phantom number so the Intuity system hunt group covers all calls 3 If your switch has password capability assign a password to the new extension 4 Assign to the new extension the service Idg ni vm a b Log on to the Intuity system as sa or craft From the Intuity Administration menu select the following sequence gt Voice System Administration Voice Equipment From the Voice Equipment screen press F8 then F3 Select Services to Called Numbers from the Assign menu Press F2 and select Idg ni vm Enter the called number that was administered on the switch for this purpose Press F3 A command output screen appears confirming your choice Press F6 three times to exit to the Voice Equipment Screen 5 f the phantom extension is to be accessed from outside your system assign the extension to a Direct Inward Dialing number 6 Provide the Lodging message retrieval number to your subscribers for the Lodging application Issue 2 0 December 1995 C 3 Voice Mail
138. mpts to bypass switch restrictions to the telecommunications department for repairs or to the corporate security office for investigation Inform employees on how to report suspected toll fraud to the System Administrator Monitor call detail recording SMDR reports call traffic reports AUDIX traffic reports and other available reports regularly Subscriber Password Guidelines To minimize the risk of unauthorized persons accessing subscriber mailboxes and using them for toll fraud inform all subscribers of these guidelines and request that they follow these guidelines for voice messaging system passwords Mailbox passwords are required Require that passwords be as long as feasible with a minimum of five digits and a length that is at least one digit longer than the maximum extension length Subscribers must change the initial password the first time they log in to the voice messaging system To ensure this the initial password should have fewer digits than the minimum password length Never have greetings that state you will accept third party billed calls A greeting like this allows unauthorized individuals to charge calls to your company If a subscriber calls somebody within the company and receives a greeting like this they should point out the vulnerability to the person and recommend that they change the greeting immediately Never use obvious or trivial passwords such as your phone extension room number employee i
139. n allowed list that is highly specific to the other switches that will be called Allowed Lists are defined on the Allowed Lists form Form 6e for Release 3 0 Form 6g for Release 2 0 Disallowed Lists are defined on the Disallowed Lists form Form 6f for Release 3 0 Form 6h for Release 2 0 You may also need to refer to the Call Restriction Assignments and Lists form Form 6g for Release 3 0 Form 6i for Release 2 0 Forms 5c and 5d and individual telephone forms 4b 4d 4e 4f 5a 5b and 5c Issue 2 0 December 1995 2 5 Night Service If you want to deploy automated attendant service in primary mode during the day and night you do not have to complete the Night Service Group Assignment form Form 9a for Release 3 0 Form 7a for Release 2 0 If you want to deploy automated attendant service in secondary mode during the day and primary mode during the night complete the Night Service Group Assignment form Form 9a for Release 3 0 Form 7a for Release 2 0 by specifying the operator extension number for example 100 and the Intuity calling group for example 770 Intuity System Integration Planning To plan for the Intuity system side of the integration with respect to items that are specific to the MERLIN LEGEND system complete the following Intuity system planning forms m Digits in Dial Plan Worksheet A m System Features Worksheet ntuity AUDIX System Parameters Features Transfer Considerations The following
140. nadian French 585 310 739FRC 1 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package Latin Spanish 585 310 739SPL 1 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package Greek 585 310 739GK 1 or later INTUITY AUDIXG R3 3 Voice Messaging Subscriber Artwork Package Mandarin 585 310 739CHM 1 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package Japanese 585 310 739JA 1 or later INTUITY AUDIX R3 3 Voice Messaging Subscriber Artwork Package U S English A4 Sizing How to Make Comments About This Book 585 310 739A4 1 or later A reader comment card is behind the title page of this book While we have tried to make this book fit your needs we are interested in your suggestions for improving it and urge you to complete and return a reader comment card If the reader comment card has been removed send your comments to AT amp T Product Documentation Development Department Room 22 2C11 11900 North Pecos Street Denver Co 80234 Please include the title and order number of this book Issue 2 0 December 1995 xix MERLIN LEGEND Integration Concepts This chapter contains information that describes the Intuity system and explains how the Intuity system and the MERLIN LEGEND Communications System work together Introduction The AT amp T Intuity AUDIX Voice Mail System Intuity AUDIX
141. nctive tone generated by a fax endpoint when it answers a call constant 2100 Hz tone called subscriber information CSI The identifier for the answering fax endpoint This identifier is sent in the T 30 protocol and is generally the telephone number of the fax endpoint calling tone CNG tone The distinctive tone generated by a fax endpoint when placing a call constant 1100 Hz tone on for one half second off for three seconds call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program allowing a switch administrator to customize the behavior of calls sent to an automatic call distribution ACD group card cage An area within the Intuity hardware platform that contains and secures all of the standard and optional circuit cards used in the system cartridge tape drive A high capacity data storage retrieval device that can be used to transfer large amounts of information onto high density magnetic cartridge tape based on a predetermined format This tape is to be removed from the system and stored as a backup CAS See call accouting system CED tone See called tone CELP See code excited linear prediction central office CO An office or location in which large telecommunication machines such as telephone switches and network access facilities are maintained In a CO private customer lines are terminated and connected to the public network through common carriers GL 6 Issue 2
142. ne end of an M8AJ 87 cable to the DTE 4 6 to DB 25P adapter Connect the other end of the M8AJ 87 cable to the Z3A2 ADU Connect one end of a D8W 87 modular cord to the modular jack marked WALL on a Z3A2 ADU Connect the other end of the D8W 87 modular cord to a 400B2 adapter Plug the 400B2 adapter into the wall jack from the Communications System site Connect one end of a D6AP 87 cord to the 400B2 adapter Mount a 248B adapter on a 2012D power transformer Connect the other end of the D6AP 87 cord to the 248B adapter Plug the 2012D power transformer into an AC outlet Issue 2 0 December 1995 4 27 Remote Access Dial Up Connections Connect to Serial Port 2 COM2 if it is available If Serial Port 2 COM2 is not available connect to the first available port on the Multi Port Serial Card The following parts are required Multi Port Serial Card if needed and not already installed 6 position 6 conductor straight through modular cord for connection to Multi Port Serial Card only supplied with Multi Port Serial Card DTE 4 6 to DB 25P Adapter for connection to Multi Port Serial Card only supplied with Multi Port Serial Card gt NOTE This adapter has slanted sides as shown in Figure 4 15 DB 9S to DB 25P Adapter for connection to Serial Port 2 on MAP 5 or COM on MAP 40 or MAP 100 only RS 232 M F cable for connection to Serial Port 2 on MAP 5 or to COM2 on MAP 40 or MAP 100 only Modem Paradyne COMS
143. nect the 9 pin end of the 9 pin to 25 pin adapter to Serial Port 2 on the Intuity system Then connect one end of an M8AJ 87 cable to the 25 pin end of the 9 pin to 25 pin adapter To connect to the first available port on the Multi Port Serial Card connect one end of the 6 position 6 conductor modular cord to the port Connect the other end of the modular cord to the DTE 4 6 to DB 25P Adapter Then connect one end of an M8AJ 87 cable to the other end of the DTE 4 6 to DB 25P adapter 15 Connect the other end of the M8AJ 87 cable to the Z3A2 ADU 16 Connect one end of a D8W 87 modular cord to the modular jack marked WALL on a Z3A2 ADU 17 Connect the other end of the D8W 87 modular cord to a 400B2 adapter 18 Plug the 400B2 adapter into the wall jack from the Communications System site Issue 2 0 December 1995 4 17 19 Connect one end of a D6AP 87 cord to the 400B2 adapter 20 Mount a 248B adapter on a 2012D power transformer 21 Connect the other end of the D6AP 87 cord to the 248B adapter 22 Plug the 2012D power transformer into an AC outlet Networking Networking is an optional application on Intuity systems connected to the MERLIN LEGEND system MERLIN LEGEND system supports Intuity low speed digital networking and AMIS analog networking High speed digital networking is not supported since the MERLIN LEGEND system does not support the DCP protocol There are two methods for configuring low speed digital netw
144. nector to the modem 6 Plug in the power supply 7 Turn on power for the modem Intuity System MAP 5 DB 9S to DB 25P Serial Port2 Adapter MAP 40 me DB 25 M F Cable MAP 100 COM2 por 6P6C Modular Multi Port Cord Without DID Serial Card To Public Network First Available L S Line Port L DTE 4 6 toDB 25P Y Adapter pma r o Paradyne OR 5 COMSPHERE3820 Peere vue Modem PHONE DIAL NAS DTE OR pw te T DID Lines To Public 5 3 AC Power Network a Outlet With DID To Tip Ring Port A Hi MERLIN LEGEND Communications System Figure 4 15 Remote Access Dial Up Connections Issue 2 0 December 1995 4 29 MERLIN LEGEND Switch Administration This chapter describes how to administer the MERLIN LEGEND system for integration with the Intuity system Be sure to have the MERLIN LEGEND system forms that you completed in Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop start trunks as reliable The selected setting applies to all trunks in the system trunks cannot be programmed individually The disconnect signaling reliability does not apply to ground start trunks emulated on a T1 facility To set the disconnect signaling reliability 1 From the System Programming me
145. nicates with various devices through serial ports Serial ports are required for a MERLIN LEGEND administration m Optional Remote Maintenance Modem m Optional Call Accounting System m Optional customer administration terminal s Only MERLIN LEGEND administration and the Remote Maintenance Modem are constrained to specific ports Any other connections are made to available ports There are two built in ports on the Intuity system processors If three or more devices are required a Multi Port Serial Card must be included in the configuration m Built in Serial Port 1 COM1 tty00 is used for administering the MERLIN LEGEND system m Built in Serial Port 2 COM2 tty01 is used for the second device If the Remote Maintenance Modem is present it must be connected to this port Issue 2 0 December 1995 4 5 m Add on serial ports ttyaa through ttyah on a Multi Port Serial Card are used for the third and subsequent device m The preferred order of connection of the devices is MERLIN LEGEND administration optional Remote Maintenance Modem optional Call Accounting System SMDR optional customer remote access terminals or modems If the MERLIN LEGEND system is within 50 feet 15 meters of the Intuity system and the MERLIN LEGEND system and the Intuity system share the same power outlet a direct connection can be made between the MERLIN LEGEND administration and optional SMDR ports and the Intuity system ports I
146. ns This is called linear hunt Trunks can be set to ring in to the calling group so that an incoming trunk call goes directly to the first available station The calling group can be programmed as the receiver for a coverage group so that unanswered calls to the members of the coverage group automatically go to the first available station for coverage An integrated VMI calling group provides call information to the voice port receiving each call The call information allows the Intuity AUDIX system to determine m Ifthe call being processed was a direct call or a coverage call m If the call was a direct inside call to the calling group number or a direct outside call on one of the trunks assigned to ring into the calling group m If the coverage is for one extension calling another or for a call made from outside trunk to an extension gt NOTE In a generic VMI calling group call information is not supplied A generic VMI group is used for Intuity IVR applications only 1 4 Issue 2 0 December 1995 Coverage for calls is provided by assigning a call coverage group as the last point of each extension s coverage path The calling group for the Intuity voice ports is then programmed as the receiver for the call coverage group Additional information required for coordination of the Intuity system and the MERLIN LEGEND system is passed in both directions by touch tones The Intuity system and the MERLIN
147. nsions menu appears 2 Access the second screen of the Extensions menu m Onthe console Press More m Onthe PC Press 3 Select Group Cover m On the console Select Group Cover m Onthe PC Press F3 The Group Coverage screen appears 5 2 Issue 2 0 December 1995 4 Enter the coverage group number typically 30 5 Save your entry m Onthe console Select Enter m Onthe PC Press F10 The Group Cover Senders screen appears 6 Enter the extension number of the telephone you want to put in the coverage group 7 Save your entry m On the console Select Enter m Onthe PC Press 10 8 Repeat Steps 6 and 7 for all extensions 9 Return to the System Programming menu m Onthe console Select Exit two times m Onthe PC Press 5 two times Group Calling Member Assignments Use this procedure to assign an 012 module port to a calling group A calling group is used to direct calls to a group of people who all handle the same type of call A single extension number is assigned to the group and is used by both inside and outside callers to reach the group A maximum of 32 calling groups with a maximum of 20 telephones per group is allowed To assign a port to a calling group 1 Select Extensions m On the console Select Extensions m Onthe PC Press F9 The Extensions menu appears 2 Access the second screen of the Extensions menu m Onthe console Press More m Onthe PC Press PgUp 3
148. ntry number is shown on line 1 of the screen m if the next entry number is not sequential On the console Select Enter and repeat Steps 2 6 On the PC Press and repeat Steps 2 6 To save your entry when all entries are complete m On the console Select Enter m On the PC Press F10 8 Return to the System Programming menu m Onthe console Select Exit m Onthe PC Press F5 Assign Disallowed Lists to Intuity Ports Use this procedure to assign established Disallowed Lists to Intuity ports Each restricted port can be assigned to more than one list To assign access to established Disallowed Lists to individual Intuity ports 1 From the System Programming menu select Tables m Onthe console Select Tables m Onthe PC Press F3 The Tables menu appears 2 Select Assign Disallowed Lists To m Onthe console Select DisallowTo m Onthe PC Press F4 The Disallow To List screen appears 3 Enter the Disallowed List you want to assign If you are programming a sequence enter the lowest number Issue 2 0 December 1995 5 13 4 Save your entry m On the console Select Enter m Onthe PC Press F10 5 Enter the extension to assign to the Disallowed List 6 To assign the Disallowed List to the port and assign another Disallowed List to other ports m If the next list number is sequential On the console Select Next and repeat Step 5 On the PC Press 9 and repeat Step 5
149. nu select Lines and Trunks m On the console Select LinesTrunks m Onthe PC Press 4 The Lines and Trunks menu appears 2 Select Touch Tone Loop Start Disconnect a On the console Select TT LS Disc m Onthe PC Press F3 The TouchTone LS Disconnect menu appears 3 Select Loop Start Disconnect a Onthe console Select LS Disconnect m Onthe PC Press F3 The LS Reliable Disconnect menu appears Issue 2 0 December 1995 5 1 4 Specify the disconnect signal as reliable m On the console Select Yes m Onthe PC Press F1 5 Save your entry m On the console Select Enter m On the PC Press F10 6 Return to the System Programming menu m Onthe console Select Exit two times m Onthe PC Press F5 two times Group Coverage Member Assignments Use this procedure to assign a telephone to a coverage group Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers A coverage group is a group of senders gt NOTE This procedure assigns senders A maximum of 30 coverage groups is allowed each with an unlimited number of members Up to eight receivers can be assigned per coverage group A telephone can be a sender in only one group it can be a receiver for more than one coverage group To assign telephones to a coverage group 1 From the System Programming menu select Extensions m On the console Select Extensions m Onthe PC Press F9 The Exte
150. o ensure that customers understand their role in the decision making process and their corresponding financial responsibility for fraudulent use of their telecommunications system AT amp T will provide education programs for customers and our own people to keep them apprised of emerging technologies trends and options in the area of telecommunications fraud As new fraudulent schemes develop we will promptly initiate ways to impede those schemes share our learning with our customers and work with law enforcement officials to identify and prosecute fraudulent users whenever possible We are committed to meeting and exceeding our customer s expectations and to providing services and products that are easy to use and are of high value This fundamental principle drives our renewed assault on the fraudulent use by third parties of our customers communications services and products AT amp T Security Offerings AT amp T has developed a variety of offerings to assist in maximizing the security of your system These offerings include Security Audit Service of your installed systems Fraud Intervention Service Individualized Learning Program a self paced text that uses diagrams of System administration screens to help customers design security into their Systems The program also includes a videotape and the GBCS Products Security Handbook Call Accounting package that calls you when preset types and thresholds of calls are establish
151. o follow the switch night service status the automated attendant extension specified inthe Day Service Mailbox or Night Service Mailbox ofthe routing table depending on the switch night service status is substituted for the original called number and the call is passed to Intuity AUDIX gt NOTE The substitution is based on the business schedule but is from the routing table not from the business schedule Issue 2 0 December 1995 1 15 6 Finally if the current time is during the day service hours specified in the business schedule if any specified in the Business Schedule column of the routing table the automated attendant extension specified in the Day Service Mailbox column of the routing table is substituted for the original called number and the call is passed to Intuity AUDIX Otherwise the automated attendant extension specified inthe Night Service Mailbox column of the routing table is substituted for the original called number and the call is passed to Intuity AUDIX gt NOTE The substitution is based on the business schedule but is from the routing table not from the business schedule m Business Schedule s A maximum of four business schedules may be defined The name or number of one of these business schedules is placed in the Business Schedule column of the routing table to associate the particular business schedule with a called number or range specified in the Incoming Called Number column of the
152. ommitted to an eventual migration to an Open Systems Interconnection OSI architecture TCP IP currently divides networking functionality into only four layers network interface Internet transport and application T R See tip ring troubleshoot The process of locating and correcting errors in computer programs Also called debug GL 26 Issue 2 0 December 1995 Glossary U UCD See uniform call distribution Undelete An Intuity AUDIX feature that allows subscribers to restore the last message deleted The subscriber presses U to restore a deleted message undelivered message A message that has not yet been sent to an Intuity AUDIX subscriber s incoming mailbox The message resides in the sender s outgoing message and may be modified or redirected by the sender Unequipped See equipped unequipped unfinished message A message that was recorded but not approved or addressed usually the result of an interrupted Intuity AUDIX session Also called working message uniform call distribution UCD The type of call distribution group or hunt group of analog port cards on some switches that connects subscribers and users to the Intuity AUDIX system System 75 Generic 1 Generic 3 and some central office switches use UCD groups See also call distribution group uninterruptable power supply An auxiliary power unit for a telephone system that provides continuous power in cases where commercial power is lost UNIX ope
153. on Checklist 585 310 154 m Intuity MAP 40 Installation Checklist 585 310 155 a Intuity MAP 100 Installation Checklist 585 310 156 The hardware installation checklist will refer you to the appropriate sections in the hardware installation document for the hardware platform you are using If you have not performed the tasks in the installation documents complete the tasks now Hardware Platform Connection When the basic hardware installation tasks are complete use the information in Chapter 4Jof this document to connect the hardware platform to the MERLIN LEGEND system and to any adjunct equipment Issue 2 0 December 1995 3 1 Completing the Software Installation All basic software is installed at the factory before shipment To complete the software installation and customize the system refer to the software installation checklist in Chapter 2 of the ntuity Installation Checklist 585 310 161 Complete the Intuity software installation checklist up to but not including the task Administer the Switch The software installation checklist refers you to the appropriate sections in ntuity Software Installation for Release 3 0 585 310 160 MERLIN LEGEND Initial Administration Before the MERLIN LEGEND system and the Intuity system can communicate you must perform basic initial administration on the MERLIN LEGEND system gt NOTE These procedures correspond to the step Administer the Switch in Chapter 2 o
154. on of Chapter 6 in this book 3 6 Issue 2 0 December 1995 3 Enter the Routing Table using the information on Worksheet B that you filled out following the instructions in The Intuity system programming procedure is described in the Entering hne Routing Table section offGhapter 6 Intuty System Administration in this book Administer MERLIN LEGEND System for Cut to Service At this time the Intuity system is ready to process calls The final administration steps on the MERLIN LEGEND system route those calls through the voice ports to the Intuity system Perform the following steps to cut to service 1 2 Use the MERLIN LEGEND system programming procedure described in Chapter 5 MERLIN LEGEND Switch Administration in this book to add the extensions of the remaining subscribers to the coverage group The coverage group was defined on the Group Coverage form Form 7c for Release 3 0 Form 6d for Release 2 0 that you filled out following the instructions in Chapter 2 Planning the Integration in this book gt NOTE The coverage group was connected to the integrated VMI calling group as part of the acceptance test procedure Use the MERLIN LEGEND system programming procedure described in Chapter 5 MERLIN LEGEND Switch Administration jn this book to direct incoming calls on specified trunks to the calling group s The calling group was defined on the Group Calling form
155. on on that you filled out following the instructions in integration in this book The Intuity system programming procedure is described in the Set number of Digits in Dial Plan section of Chapter 6 Intuity System Administration Jin this book 2 Administer the assigned service to called number information Use the service and called number information on Worksheet Services for Assign Services to Called Number that you filled out following the instructions in Chapter 2 Planning the Integration lin this book The Intuity system programming procedure is described in the Assign Services to Called Numbers section of Chapter 3 Initial Plattorm Administration and Test in Intuity Software Installation for Release 3 0 585 310 160 3 Administer channel information for installation Use the extension and service information on Worksheet Channel Information for Installation that ou filled out following the instructions in integratior in this book The Intuity system programming procedure is described in the Map Services to Channels for Operation section of Chapter 3 Initial Platform Administration and Test in ntuity Software Installation for Release 3 0 585 310 160 4 Setthe system parameters required for MERLIN LEGEND system Use the parameter information on Worksheet ntuity AUDIX System Parameters Features Transfer Considerations that you filled out following the ettictions in ChabierS Planning the nieuration in t
156. on spread across several time zones to handle calls appropriately when one location is closed but the other is open Businesses can use the MERLIN LEGEND system Night Service status to drive the automated attendant operation but still use the weekly business schedule for alternate service hours operation Automated Attendant Holiday Operation Most businesses would like to play different greetings and handle calls differently on holidays Intuity AUDIX system allows customers to use four different holiday schedules Each holiday schedule can include up to 26 holidays and the automated attendant mailbox to be used for each of those holidays This allows customers to use a different holiday schedule for the sales division opened on Columbus day and the services division closed on Columbus day It also allows them to administer different automated attendant greetings and menu options for each of those holidays Automated Attendant Tenant Service Operation Sometimes a single telephone system and voice messaging system is shared by several small businesses or a business has several divisions under the same roof Intuity AUDIX can provide superior automated attendant service in these cases by creating multiple main level automated attendants and routing specific calls to each depending on which trunk the call arrives on Primary Automated Attendant Implementation on the MERLIN LEGEND System When a business uses the Intuity AUDIX automated att
157. onfiguration coverage from the receptionist goes to an automated attendant instead of a mailbox Direct to Voice Mail DVM Button A Direct to Voice Mail DVM button is available as a new feature on the MERLIN LEGEND Communications System Release 3 0 When a caller presses this button before making or transferring a call the call goes directly to voice mail for the called extension without ringing at the called extension Issue 2 0 December 1995 1 19 Functionality Differences for the MERLIN LEGEND System Integrating the Intuity system with the MERLIN LEGEND switch has the following differences from other supported switches m Playing a different personal greeting for BUSY and NO ANSWER is not supported because the MERLIN LEGEND Communications System does not provide the reason for a coverage call m High speed digital networking is not supported m Providing appropriate automated attendant service using MERLIN LEGEND Night Service status s supported through a business schedule and the routing table 1 20 Issue 2 0 December 1995 0 roe Planning the Integration Before you integrate the MERLIN LEGEND system with the Intuity system you must plan the process This chapter provides information about both the MERLIN LEGEND system and Intuity system planning worksheets and administration forms to help record information needed for integration on both sides MERLIN LEGEND system Release 3 0 forms
158. or Release 2 0 under Coverage Group Receiver check Yes and enter the coverage group number from Form 6d 7 Use the default settings for the remaining options on page 2 of the Group Calling form Form 7d for Release 3 0 Form 6e for Release 2 0 Restrictions and Allowed and Disallowed Lists To prevent toll fraud all extensions used for voice ports should be restricted at the highest practical level The actual level of restriction depends on whether outcalling and AMIS networking are in use The following restrictions can be placed upon individual extensions as necessary to provide security m Outward restriction prevents outside calls from being made except those on an allowed list m Toll restriction prevents calls from being made outside the home area code except those on an allowed list m Up to 8 allowed lists of up to 10 numbers each can be defined to allow otherwise restricted extensions to make specific calls Each allowed list entry consists of an area code and or exchange m Upto 8 disallowed lists of up to 10 numbers each can be defined to prevent extensions from making specific calls Each disallowed list entry consists of up to 11 digits including wild card digits One way of restricting outcalling on voice ports is to specify outward restriction with an allowed list Each entry on an allowed list can be restricted to an area code and or exchange For AMIS networking on voice ports use outward restriction with a
159. orking with the MERLIN LEGEND system m If the MERLIN LEGEND system has DID lines Intuity low speed digital networking is connected through the MERLIN LEGEND switch m Ifthe MERLIN LEGEND system does not have DID lines the connections use Loop Start LS lines from the Central Office CO and bypass the Switch AMIS Analog Networking requires no special hardware for connectivity since it uses the voice channels already assigned to voice services Traffic configuration rules may necessitate the addition of voice channels to absorb the load of AMIS networking In order to support AMIS Analog Networking the MERLIN LEGEND system must be configured to send incoming calls on external lines directly to AUDIX Touch tone codes on the incoming calls identify the calls as AMIS networking and cause proper call handling Many MERLIN LEGEND customers already do this in order to support an automated attendant Connecting Low Speeed Digital Networking The following parts are required m ACCX Board includes cable and breakout box Modem Paradyne COMSPHERE 3820 includes modular cord and power supply m DB 25 M M cable 4 18 Issue 2 0 December 1995 Refer to Figure 4 10 Connect the Intuity low speed networking by following these steps 1 2 Connect one end of the ACCX cable to the connector on the ACCX card Connect the other end of the ACCX cable to the matching connector on the break out box Connect one end of th
160. r ringing the BTM ports on each carrierthat has a BTM board There are two limitations on the number of Intuity voice ports that can be connected to the same BTM m Ring Blocking A maximum of four ports on a BTM can be rung at any one time Due to this limitation a maximum of eight ports on a BTM can be used for Intuity voice ports m Touch Tone Receivers TTR Two TTRs are provided on each BTM Unless additional TTRs are available a maximum of four ports on a BTM can be used for Intuity voice ports Additional TTRs are provided on 400 GS LS TTR 400 LS TTR and other circuit modules Approximately one TTR is required for each two Intuity voice ports but the level of system activity may make TTRs on other circuit modules unavailable for Intuity voice port use Consult the MERLIN LEGEND Communication System documentation for more details As a general rule use a separate BTM board for every four ports unless additional Touch Tone receivers are available Use a maximum of eight ports when additional Touch Tone receivers are available Unused BTM ports may be used for single line sets SLS fax machines modems and phantom stations an assigned extension with no physical telephone set The limitation is based on the number of ports that may require ringing at the same time A unused ports can be used for devices that will never ring The recommendations in Table 4 1 should be followed for devices that may ring Table 4 1 BTM 01
161. r system interface secondary extension A second fax dedicated extension that directs incoming faxes directly into a subscriber s mailbox without ringing the telephone The secondary extension shares the same mailbox as the voice extension but acts like a fax machine Also called personal fax extension serial transmission The transmission of one bit at a time over a single wire server A computer that processes and stores data that is used by other smaller computers For AT amp T Intuity Message Manager Intuity AUDIX is the server See also client shielded cables Cables that are protected from interference with metallic braid or foil SID See switch integration device SIMMs See single in line memory modules simplified message service interface SMSI Type of data link connection to an integrated 1A ESS switch or 5ESS switch in the AT amp T Intuity system single in line memory modules SIMMs A method of containing random access memory RAM chips on narrow circuit card strips that attach directly to sockets on the CPU circuit card Multiple SIMMs are sometimes installed on a single CPU circuit card small computer systems interface SCSI An interface standard defining the physical logical and electrical connections to computer System peripherals such as tape and disk drives SMSI See simplified message service interface split Group or queue of analog ports on the switch See also call distribution group subs
162. ransfer command over analog voice ports basic rate access See basic rate interface basic rate interface BRI International standard protocol for connecting a station terminal to an integrated systems digital network ISDN switch ISDN BRI supports two 64 Kbps information bearer channels B1 and B2 and one 16 Kbps call status and control D channel a 2B D format Also called basic rate access binary digit bit Two number notation that uses the digits 0 and 1 Low order bits are on the right for example 000121 0010 2 and so forth Four bits make a nybble eight bits make a byte binary synchronous communications BSC A character oriented synchronous link protocol BIOS See basic input output system bit See binary digit body The part of subscriber voice mail that contains the actual spoken message For a leave word calling LWC message it is a standard system announcement boot The operation to start a computer system by loading programs from disk to main memory part of System initialization Booting is typically accomplished by physically turning on or restarting the System Also called reboot boot filesystem The filesystem from which the system loads its initial programs GL 4 Issue 2 0 December 1995 Glossary bps bits per second The number of binary units of information 1s or Os that can be transmitted per second Mbps refers to a million bits per second Kbps refers to a thousand bits per
163. rating system A multi user multi tasking computer operating system upgrade An installation that moves an AT amp T Intuity system to a newer release untouched message An Intuity AUDIX feature that allows a subscriber to keep a message in its current category by using the H Hold command If the message is in the new category message waiting indication remains active for example the message waiting lamp will remain lit UPS See uninterruptable power supply U S 123 An alternate announcement set in U S English whose prompts use numbers not letters to identify phone keypad presses For example a prompt might say press star three instead of press star D user population A combination of light medium and heavy users on which AT amp T Intuity configuration guidelines are based Issue 2 0 December 1995 GL 27 Glossary V vector A customized program in the switch for processing incoming calls voice link The AT amp T Intuity analog connection s to a call distribution group or hunt group of analog ports on the switch voice mail See voice message voice mailbox See mailbox voice message Digitized information stored by the AT amp T Intuity system on disk memory Also called voice mail voice port The IVC6 port that provides the interface between the AT amp T Intuity system and the analog ports on the switch voice terminal A telephone used for spoken communications with the AT amp T Intuit
164. re the same power outlet gt NOTE The MERLIN LEGEND system does not support out of building operation of the Intuity system The following parts are required for connection to Serial Port 2 or COM2 m DB 9S to DB 25P Adapter for connection to Serial Port 2 on MAP 5 or COM2 on MAP 40 or MAP 100 only Issue 2 0 December 1995 4 13 The following parts are required for connection to the Multi Port Serical Card m Multi Port Serial Card if needed and not already installed m 6 position 6 conductor straight through modular cord for connection to Multi Port Serial Card only supplied with Multi Port Serial Card m DTE 4 6 to DB 25P Adapter for connection to Multi Port Serial Card only supplied with Multi Port Serial Card gt NOTE This adapter has slanted sides as shown in The following parts are required for either type of connection m 355AF Adapter m Z200A EMI Filter Modular Cord m Two D8W 87 Modular Cords m M7 U87 Crossover Cable m Two Z3A2 ADUs m Two M8AJ 87 Cable a D8AM 87 Modular Crossover Cable m Two 400B2 Adapters m Two D6AP 87 Modular Cords Two 248B Adapters m Two 2012D Power Transformers gt NOTE The combination of a Z3A2 ADU and a M8AJ 87 cable is equivalent to a Z3A4 ADU You must order both pieces one of each for Admin port another of each for SMDR port gt NOTE Inside wire must be 4 pair suitable for data type 3 UTP data cable or better Connect to Serial Port 2 CO
165. restrict any additional digits for caller identification to the minimum possible If a limited number of pagers are in use consider putting the pager numbers on an unrestricted calling list so that outcalling can be effectively limited to only those numbers Issue 2 0 December 1995 A 7 Mailbox Administration The use of Intuity AUDIX system security features in combination with mailbox administration can help reduce the risk of unauthorized use of mailboxes Use the longest feasible password length The Intuity AUDIX system allows passwords up to 15 digits and you can specify the minimum number of digits required Use a minimum of five digits and a length at least one digit longer than the extension number length Lock out multiple consecutive attempts to enter a voice mailbox The Intuity AUDIX system has a password time out feature that allows callers three attempts in one call to correctly enter their password before they are automatically disconnected You can also specify how many consecutive invalid attempts are allowed before a voice mailbox is locked Deactivate unassigned voice mailboxes When an employee leaves the company close or reassign the voice mailbox Do not create voice mailboxes before they are needed Avoid or closely monitor the use of guest mailboxes Basic Call Transfer A 8 4H With Basic Call Transfer when a caller enters T the Intuity AUDIX system processes the call as follows
166. round too They can run up thousands of dollars of fraudulent calls in just a few hours All security restrictions that prevent transfer to outside lines by unauthorized persons should be implemented Security Tips To help prevent toll fraud at the switch follow these guidelines m Assign toll restrictions to voice messaging system and automated attendant ports m f you do not to use the outcalling features of the voice messaging system restrict the outward calling capability of all voice ports m Use a dial plan that does not allow extensions beginning with the same digits as ARS TAC or verification and test codes m Inform all system operators that they are not to dial outside calls Request that operators report all attempts to bypass switch restrictions to the telecommunications department for repairs or to the corporate security office for investigation m Restrict the numbers for outcalling and AMIS with a disallowed list 1 They already know about everything described here A 2 Issue 2 0 December 1995 Voice Messaging System Security Voice messaging systems have two areas of weakness codes that transfer to inside or outside dial tone mailboxes that can be used as message drops Once thieves transfer to inside dial tone they have access to any unprotected Switch features Preventing this type of abuse requires security at both the switch and at the voice messaging system Once thieves break into a mailbo
167. routing table Each business schedule has the following fields and columns Business Schedule name Follow Switch Night Service Status y n Day of Week Day Service Hours Start Day Service Hours End Alternate Service Hours Start Alternate Service Hours End gt NOTE These fields and columns are used for matching only The automated attendant extensions associated with a match are taken from the routing table 1 16 Issue 2 0 December 1995 The Business Schedule name is arbitrary and can be changed to indicate the use of the specific schedule It may contain up to eight letters or digits The default names are bus1 through bus4 Ifthe Follow Switch Night Service Status field is specified as y the day service hours start and end times must all be blank The alternate service hours can still be specified The Day of Week column is fixed To specify night service 24 hours a day leave the start and end times blank To specify day service 24 hours a day use 00 00 as the start time and 23 59 as the end time Alternate service hours are also specified on a 24 hour clock Holiday Schedule s A maximum of four holiday schedules may be defined Each holiday schedule can have up to 26 entries The name or number of one of these holiday schedules is placed in the Holiday Schedule column of the routing table to associate the particular holiday schedule with a called number or range specified in the
168. second BRI See basic rate interface broadcast messaging An Intuity AUDIX feature that enables the system administrator and other designated users to send a message to all subscribers automatically BSC See binary synchronous communications buffer Memory used to compensate for time differences in transmission by temporarily storing data bulletin board An Intuity AUDIX feature that allows a message to be played to callers who dial the extension Callers cannot leave a message since it is a listen only service Also called information service bundling Combining several calls and handling them as a single call See also automatic message scan bus An electrical connection cable allowing two or more wires lines or peripherals to be connected together busy out release To remove an Intuity device from service make it appear busy or in use and later restore it to service release it The Intuity switch data link voice ports or networking ports may be busied out if they appear faulty or if maintenance tests are run byte A unit of storage in the computer On many systems a byte is eight bits binary digits the equivalent of one character of text C call accounting system CAS A software device that monitors and records information about a calling system call answer An Intuity AUDIX or AT amp T Intuity Lodging feature that allows the system to answer a call and record a message when the subscriber is unavailable
169. sheets and administration forms to help record information needed for the integration of the Intuity system and the MERLIN LEGEND o Oo o 3 3 c gt o g o 2 o op lt o oO 3 v n o D x lt o D 2 o 2 o S zh o S 2 oO zk o int 3 o hapter 3 Implementing the Integration This chapter describes the steps necessary to implement the integration between the MERLIN LEGEND system and the Intuity system and describes where to find each necessary procedure QO hapter 4 Connectivity This chapter provides connection diagrams and instructions for physically connecting the Intuity system to the MERLIN LEGEND Communications System and to other devices as necessary for system operation hapter 5 MERLIN LEGEND Switch Administration This chapter contains instructions for using the System Programming and Maintenance Utility SPM to enter the data on the forms completed in hapter 2 Q hapter 6 Intuity System Administration This chapter contains instructions for administering the Intuity system for use with the MERLIN LEGEND Communications System by entering data on the forms completed in Chapter 2 Procedures are provided only for MERLIN LEGEND system specific items and for new Intuity features not described elsewhere QO hapter A System Security and Toll Fraud This appendix provides important information for securing the system against telecommunications fraud Review
170. siderations aside MERLIN LEGEND calling groups can contain a maximum of 20 extensions for voice ports A maximum of 20 voice channels are supported for all applications connected to a single calling group If more than one calling group is used a total maximum of 24 voice channels distributed among several groups are supported A caution All Intuity AUDIX voice ports must be in the same calling group Issue 2 0 December 1995 1 7 Because of these constraints the channel assignment strategy for the Intuity system with the MERLIN LEGEND system may differ considerably from the strategy that would be used with other switches where these constraints are not present In particular the types and volumes of call traffic may allow alternative approaches The following strategies can be used m Single Group of Shared Ports A single group of shared ports is the simplest most flexible and powerful strategy from a traffic handling point of view but it is limited to one calling group with a maximum of 20 ports If no Intuity IVR applications are installed on the system that is only Intuity AUDIX is used you should use this arrangement gt NOTE Intuity AUDIX and Intuity IVR calls are directed to the same calling group The calls are then handled based on the called number information A single calling group allows the Intuity system to use idle channels to meet the immediate needs of any type of incoming call The Intuity system determ
171. stem Netware bise LUT K Figure 4 10 Digital Networking Connections Remote Maintenance Remote Maintenance is an optional application for the MERLIN LEGEND Intuity system While it is possible to use the pass through capability of the System Programming and Maintenance Utility SPM for remote maintenance this usually requires operator assistance to do so The Remote Maintenance option provides simpler operation and a higher level of service The Remote Maintenance Modem must be connected to Serial Port 2 COM2 If Serial Port 2 COM2 is already in use you must do the following 1 Move the device if any connected to Serial Port 2 COM2 to the first available port on the Multi Port Serial Card See device specific instructions elsewhere in this chapter 2 Readminister the application formerly using Serial Port 2 COM2 to use the serial port now connected on the Multi Port Serial Card 3 Connect the Remote Maintenance Modem to Serial Port 2 COM2 4 20 Issue 2 0 December 1995 The following parts are required DB 9S to DB 25P Adapter RS 232 M F cable Modem Paradyne COMSPHERE 3820 includes modular cord and power supply Refer to Figure 4 11 Connect the Intuity Remote Maintenance Modem by following these steps 1 Connect the small end of the DB 9S to DB 25P adapter to Serial Port 2 on the MAP 5 or COM2 on the MAP 40 or MAP 100 Conne
172. the A command adjunct A separate system closely integrated with a switch such as an AT amp T Intuity system or a call management system CMS administration The process of setting up a system such as a switch or a messaging system to function as desired Options and defaults are normally set up translated by the system administrator or service personnel administration and data acquisition package ADAP A software package that allows the system administrator to transfer system subscriber maintenance or traffic data from an Intuity AUDIX system to a personal computer PC ADU See asynchronous data unit alarm log A list of alarms that represent all of the active or resolved problems on an AT amp T Intuity system The alarm log is stored in a software file on disk and can be accessed either locally or remotely on a terminal connected to the system alarms Hardware software or environmental problems that may affect system operation Alarms are classified as major minor or warning alphanumeric Alphabetic numeric or punctuation symbols Issue 2 0 December 1995 GL 1 Glossary ALT See assemble load and test AMIS See Audio Messaging Interchange Specification AMIS Prefix A number added to the destination number to indicate that the destination number is an AMIS analog networking number ampere amp The unit of measurement of electric current One volt of potential across one ohm causes a current flow of
173. their proximity comcode AT amp T s numbering system for telecommunications equipment Each comcode is a nine digit number that represents a specific piece of hardware software or documentation command An instruction or request given by the user to the software to perform a particular function An entire command consists of the command name and options Also one or two key touch tones that control a mailbox activity or function Issue 2 0 December 1995 GL 7 Glossary compound message A message that combines both a message and a fax message into one unit which is then han dled by Intuity AUDIX as a single message configuration The particular combination of hardware and software components selected for a system including external connections internal options and peripheral equipment controller circuit card A circuit card used on a computer system that controls its basic functionality and makes the System operational These cards are used to control magnetic peripherals video monitors and basic system communications COS See class of service coverage path The sequence of alternate destinations to which a call is automatically sent when the call is not answered by a subscriber This sequence is set up on the switch normally with the AT amp T Intuity System as the last or only destination CPU See central processing unit cross connect Distribution system equipment used to terminate and administer communication
174. to end digital connectivity to support a wide range of voice and data services integrated voice processing CELP IVC6 card A computer circuit card that supports both fax processing and voice processing capabilities It provides two analog ports to support six analog channels All telephone calls to and from the AT amp T Intuity system are processed through the IVC6 card integrated voice response An application module that allows customers to write their own alternate applications also known as a script builder interface The device or software that forms the boundary between two devices or parts of a system allowing them to work together See also subscriber interface interrupt request IRO A device that signals the data bus and the CPU that it needs attention Intuity AUDIX Digital Networking An AT amp T Intuity feature that allows customers to link together up to 500 remote AT amp T Intuity machines for a total of up to 500 000 remote subscribers See also digital networking Intuity Message Manager A Windows based software product that allows Intuity AUDIX subscribers to receive store and send their voice FAX messages from a PC Intuity messaging application programming interface IMAPI A software function call interface that allows Intuity AUDIX to interact with AT amp T Intuity Message Manager I O address input output address IRQ See interrupt request ISDN See integrated services digital network isolating d
175. to keep copies of messages for future reference or action P parallel transmission The transmission of several bits of data at the same time over different wires Parallel transmission of data is usually faster than serial transmission password A code assigned to every AT amp T Intuity terminal user and Intuity AUDIX subscriber for security reasons After dialing the system subscribers must dial their personal password correctly to log on Passwords are also assigned to local and remote networked machines to identify the machines or the network See also ogin password aging An Intuity AUDIX feature that allows administrators to set a length of time after which a subscriber s password expires The subscriber is then forced to change the password PBX See private branch exchange PC See power converter PDM processor data module See modular processor data module MPDM PEC See price element code peripheral device Equipment external to the AT amp T Intuity cabinet such as printers or terminals necessary for full operation and maintenance of the AT amp T Intuity system Also called peripherals personal directory An Intuity AUDIX feature allowing each subscriber to create a private list of customized names GL 20 Issue 2 0 December 1995 Glossary personal fax extension See secondary extension pinouts The signal description per pin number for a particular connector PMS See property management system
176. tration Service Layer Voice Processing Platforpmtuity AUDIX MERLIN LEGEND Speech Recording Playback Digital Networking Switch Integration Call Control Network Administration Provides Call Information System Administration File Transfer Transfers Calls Processing Platform Layer Event Handling Activity Logs Operation Administration Alarm Processing Remote Console and Maintenance Interface Backup Restore Process Management Feature Administration UNIX Operating System Figure 1 1 Intuity System Layers 1 2 Issue 2 0 December 1995 Switch Integration Concepts Switch integration refers to the sharing of information between a voice messaging system and a switch in order to provide a seamless interface to callers and subscribers A fully integrated voice messaging system uses information taken directly from the switch to determine how to process each incoming phone call Refer to Figure 1 2 Integrating the Intuity system and a MERLIN LEGEND switch does not require special equipment the MERLIN LEGEND system sends call information by touch tones over the same voice circuits used for call processing MERLIN LEGEND Communications System Intuity System EE Coverage Local Call pos 9 x Station Trunk Call feres Coverage X gt R Outside Coverage Group Coverage Path 4 gt N Tip Ring Inte
177. tration dedicated port Intuity System MERLIN LEGEND limitations Tee e Issue 2 0 December 1995 IN 3 Index smredpotis t8 0 1 Primary Mode Automated Attendant definition of inplementation Processing Platform Layer 1 2 Purpose of this book R Reliable Disconnect 5 1 Remote Access dedicated line connection local dedicated line connection remote dedicated line connections introduction to dial up line connection 4 28 introduction to Remote Maintenance connections introduction to Resources related Restrict Outward Dialing switch security Restrict Toll Areas switch seourity AG Restrictions AMIS networking 2 5 o O integration planning Ring Blocking Routing Table description of integration planning 2 10 sid worksheet S Schedule Concepts automated attendant 1 10 17 1 1 Secondary Mode Automated Attendant definition of 1 10 j implementation Security AMIS networking Intuity AUDIX A 7 O O O i IN 4 Issue 2 0 December 1995 mailbox administration voice messaging voice messaging system tips Security Tips automated attendant voice messaging system Serial Port Connections Shared Ports port administration portconsiderations 1 8 SMDR Port 443000 connecting local connecting remote 4 13 conne
178. ttached to a printed circuit card in which there are only two settings on or off or 0 or 1 DIP switches are used to configure the card in a semipermanent way dual language greetings The capability of Intuity AUDIX subscribers to create personal greetings in two different languages one in a primary language and one in a secondary language This capability exists when the multilingual feature is turned on and the prompts for subscriber mailboxes can be in either of the two languages dual tone multifrequency A way of signaling consisting of a pushbutton or touch tone dial that sends out a sound which consists of two discrete tones picked up and interpreted by telephone switches E electrostatic discharge ESD Discharge of a static charge on a surface or body through a conductive path to ground An ESD can be damaging to integrated circuits enabled disabled The state of a hardware device that indicates whether the AT amp T Intuity system can use it Devices must be equipped before they can be enabled made active See also equipped unequip ped endpoint See fax endpoint enhanced call transfer An Intuity AUDIX feature that allows compatible switches to transmit messages digitally over the BX 25 data link This feature is used for quick call transfers and requires a fully integrated digital switch Callers can only transfer to other extensions in the switch dial plan enhanced serial data interface A software and hardware
179. uable in determining if your voice messaging or automated attendant systems are being used for fraudulent purposes Call Detail Recording With Station Message Detail Recording SMDR activated for incoming calls you can check the calls into your voice mail ports A series of short holding times may indicate repeated attempts to enter voice mailbox passwords Review SMDR reports for the following symptoms of voice messaging abuse m Short holding times on calls where voice messaging is the originating endpoint or terminating endpoint m Calls to international locations not normal for your business m Calls to suspicious destinations m Numerous calls to the same number wm Undefined account codes gt NOTE The MERLIN LEGEND system only records the last extension on the call Internal toll abusers transfer unauthorized calls to another extension before they disconnect so that the SMDR does not track the originating station If the transfer is to your voice messaging system it could give a false indication that your voice messaging system is the source of the toll fraud Review the Call Accounting System CAS and HackerTracker documentation on how to use SMDR reports Issue 2 0 December 1995 A 9 Intuity AUDIX Traffic Reports The Intuity AUDIX system tracks traffic data over various timespans Reviewing these reports on a regular basis helps to establish traffic trends If increased activity or unusual usage patterns occur su
180. x they can use it as a message drop for untraceable calls or for illegal activities If you have 800 lines that can connect to your voice messaging system they can pass stolen information around at your expense using your 800 lines If you have user administrable outcalling they can pass stolen information around at your expense automatically Preventing this type of abuse requires security at the voice messaging system and on the part of your subscribers Security Tips Cellular phones can be monitored If a subscriber enters a mailbox number and a password on a cellular phone the mailbox number and the password will be known to anyone listening To break a password every word in a computerized 100 000 word processor spelling checker or dictionary can be tried in just a few minutes In a slightly longer time every digit combination from 1 to 100 000 can be tried To help prevent toll fraud at the voice messaging system follow these guidelines Do not create voice mailboxes before they are needed Deactivate unassigned mailboxes When an employee leaves the company close or reassign the mailbox Do not have permanent guest mailboxes mailboxes without a physical extension that are loaned to outsiders for the duration of a project If you need a guest mailbox assign it when it is needed and deactivate or change its password immediately after it is no longer needed Do not reassign a guest mailbox without changing the password
181. y display terminal to show the options available at your current screen position In the Intuity AUDIX system press on the telephone keypad to get a list of options See also on line help hertz Hz A measurement of frequency in cycles per second A hertz is one cycle per second host switch The switch directly connected to the AT amp T Intuity system over the data link Also the physical link connecting an AT amp T Intuity system to a distributed communications system DCS network hunt group A group of analog ports on a switch usually administered to search for available ports in a circular pattern Hz See hertz I yo Input output IDI See isolating data interface IMAPI See Intuity messaging application programming interface INADS See initialization and administration system information service See bulletin board initialization The process of bringing a system to a predetermined operational state The start up procedure tests hardware loads the boot filesystem programs locates mounts and opens other required filesystems and starts normal service initialization and administration system INADS A computer aided maintenance system used by remote technicians to track alarms initialize To start up the system for the first time input A signal fed into a circuit or channel GL 14 Issue 2 0 December 1995 Glossary integrated services digital network ISDN A network that provides end
182. y system A touch tone telephone with a message waiting indicator is recommended for all Intuity AUDIX subscribers voicing Either speaking a message into the AT amp T Intuity system during recording or having the system playback a message or prompt to a subscriber volt The unit of measurement of electromotive force One volt is the force required to product a current of one ampere through a resistance of one ohm Ww watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt GL 28 Issue 2 0 December 1995 Index Numerics 104A Connecting Block IVC6 connections 885A Adapter IVC6 connections A Acceptance Testing Administration automated attendant Intuity System MERLIN LEGEND networking Administration Port MERLIN LEGEND 46 1 7 1 Allowed List administration Audience for this book Automated Attendant tenant service concepts 1 12 B Basic Call Transfe security AB Book audience of commenting on documentation conventions organization of xiii purpose of xii Box rounded square BTM 042 4 2 S O Bulletin Board Service defintion off 1 7 Business Schedules integration planning use in call handling C Call Answer Service Call Detail Recording Call Handling business schedule Routing Table Calling Group d

AT&T INTUITY Integration with MERLIN LEGEND 585-310-231 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents

AT&amp;T INTUITY Integration with MERLIN LEGEND 585-310-231 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents

AT&T INTUITY Integration with MERLIN LEGEND 585-310-231 User's Manual