3M C5000 Owner's Manual
Contents
1. Station Station Selectors come in either 16 station or 8 station units Lights in amber to indicate call status Flashing Light A call is waiting to be answered Light Steady On Call has been answered and connection is established to the customer Press to connect to the calling location Hold to talk to the customer Release to listen Lights red when TALK key 15 pressed and held to indicate the system is in talk mode Extinguishes when the TALK key is released Lights green when TALK key is released to indicate the system is in listen mode Press to end a call and return the system to the standby mode Lights to indicate the system is in standby mode Press to broadcast a call to all Call Stations at the same time 3M 1998 July Model C5000 Operating the Station Selector Responding to a Call Initiating a Call VOX ALL CALL O 3M 1998 July Station Selector Operating Procedures When a customer presses a Call Station button the amber call indicator key for that Call Station 1 through 16 flashes on the Station Selector and an intermittent tone sounds The system arranges calls from customers in a first come first served order To answer a call from a Call Station do the following 1 Press and hold the TALK key to talk to the first customer in order The call indicator light stops flashing but remains lit The red talk indicator lights The system automatically connects to the first cu2. talk to the first customer in order The tone stops The amber call indicator on the Station Selector paired with the headset stops flashing but remains lit 2 Release the key to listen to the customer The call indicator remains lit 3 When you are finished talking and listening to the customer press the PAGE key P The call is disconnected and the call indicator turns off 4 To respond to the next caller repeat steps 1 through 3 to answer each call in order To ignore the next call in order and talk to a customer at a specific Call Station quickly press and release P once The enunciator announces the numbers of each Call Station awaiting a response When you hear the number of the desired Call Station announced Press T1 or T2 to talk to the customer Release to listen To initiate a call to any Call Station 1 The system must be in STANDBY mode 2 Momentarily press and release the PAGE P switch The system enters the Call Station scan mode The enunciator announces Select All Call One Two Three 3 When the enunciator announces the number of the Call Station you want to call press and release T1 or T2 The enunciator announces Connect One or the number of the Call Station you selected 4 Press and hold T1 or T2 to talk to the customer 5 When you are finished talking and listening to the customer press P The Call Station is disconnected and the call indicator on the Station Selector turns off
3. 3M Convenience Store Intercom System Model C5000 Operating Instructions ss CS 9 9 PUSH FOR SERVICE SP 343H Model C5000 O 3M 1998 July Important Information Intended Use The 3M Convenience Store Intercom System Model C5000 is designed to provide 2 way audio communication in quick service drive through restaurants and convenience stores FCC Information This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Model C5000 Introduction System Components Operating Modes STANDBY Mode TALK LISTEN Mode ALL CALL Mode PAGE Mode Call Merge 3M 1998 July System Description The 3M Convenience Store Intercom System Model C5000 enables store personnel to communicate with customers calling in from Call Stations at up to 16 pumps or other remote locations The system arranges incoming calls in a first come first served order The operator can also choose to talk to any customer at any Call Station at any time Operators using wireless headsets or belt pack
4. Repeat Steps 2 through 5 to initiate another call Press and hold P to talk to other operators wearing headsets or belt packs Release when the message is completed v Note Disable the TALK LOCK feature on all headsets used with the Model C5000 See the 3M Headset Intercom System Model C960 Operating Instructions and the 3M Belt Pack Intercom System Model C860 Operating Instructions for detailed information about disabling this feature InTouch Products Food Service Trades Business 9 Commercial Care Division Printed on 50 recycled Printed in U S A waste paper including 10 03M 1998 July 3M Center Building St Paul MN 55 144 1000 post consumer waste paper 78 6912 0700 1
5. e customer without pressing TALK once a connection to a Call Station has been established Speak within two inches of the microphone to be heard clearly Remember that conversations in the store can be heard through the open microphone and that the connection remains open until you press STANDBY to disconnect To talk to all Call Stations at the same time press and hold the ALL CALL key Release the ALL CALL key when the message is completed Headset and Belt Pack Operating Procedures Model C5000 Headset and Belt Pack The Model C960AA Headset and Model C860AA Belt Pack Intercom controls are shown below See the 3M Headset Intercom System Model C960 Operating Instructions and the 3M Belt Pack Intercom System Model C860 Operating Instructions for detailed information about headset and belt pack operations 1 ON Switch OFF Switch Volume Up A Control 4 Volume Down V Control 5 Talk Switches T1 or T2 6 Page Call Station Scan Switch 7 TALK Lock Switch S Battery Release Bottom SP 341A Figure 4 Headset and Belt Pack Controls Press the ON switch to turn on the headset or belt pack Press the OFF switch to turn off the headset or belt pack Press to increase the volume There are 15 available volume levels Press to turn the volume down Press either switch to connect to the calling location Hold the switch to talk to the customer Release the s
6. s can also talk to each other using the paging feature During peak hours pushing the FUEL button on the Call Station sends a call to a fuel operator Pushing the FOOD button sends a call to a food operator During non peak hours pushing either button sends a call to the operator on duty 1f this option is installed and selected Operators use Station Selectors headsets belt packs or a combination of these components to communicate with customers 2 4 7 Figure 1 Station Selector Headset and Belt Pack Customers use Call Stations at the pumps to communicate with operators 0 FOOD a8 a q 7 FUEL mo PUSH FOR SERVICE SP 338A Figure 2 One Button and Two Button 3M Call Stations The system can be operated from the Station Selector s the headset s or the belt pack s In the STANDBY mode the Station Selector headset or belt pack is on and waiting to receive a call from a customer or other operators Use the TALK LISTEN mode to talk or listen to the customer Use this mode to talk to all Call Stations at the same time Use this mode from the headset or belt pack to talk to other operators without the customer hearing the conversation Use the Call Merge switch to control who receives incoming calls The Call Merge Switch not shown is a single pole single throw switch NORMAL po
7. sition is open MERGE position is closed Slide the button to MERGE to send all calls to the on duty operator during off peak hours Slide the button to NORMAL to direct FOOD calls to FOOD operators and FUEL calls to FUEL operators during peak hours Station Selector Controls and Indicators Station Selector 1 POWER Switch 2 VOLUME Control 3 POWER Indicator 4 Station Selector Keys 5 Call Indicators 1 through 16 amber 6 TALK Key 7 TALK Indicator 8 LISTEN Indicator 9 STANDBY Key 10 STANDBY Indicator 11 ALL CALL Key Model C5000 The Station Selector controls are shown below a o Qan 1 9 E m 2 LISTEN TALK STANDBY Le 11 3 g 7 10 aaa DODA E 8 Station a A gt 4 moz EE ae sb oo ab 3 39 op 6 ae e So 16 Station Figure 3 Station Selector Controls and Indicators ON turns on the Station Selector OFF turns it off Y Note The remotely located communications controller and the Station Selector are designed to be left on Notify your system administrator or manager if the Station Selector power switch is off and turning it on does not illuminate the power indicator light Turn to increase or decrease the volume in the Station Selector speaker Lights to indicate the Station Selector power is on Press to initiate or answer a call to a specific Call
8. stomer 2 Release the TALK key to listen to the customer The green listen indicator lights The call indicator remains lit 3 When finished talking and listening to the customer press the STANDBY key The call is disconnected and the call indicator turns off The standby indicator lights 4 If other call indicators are lit repeat Steps 1 through 3 to answer each call in order To override the call order press the Station Selector number key for the desired Call Station The Station Selector enters LISTEN mode for the selected Call Station Perform TALK LISTEN and disconnect functions as described in Steps 2 through 4 above To call a specific Call Station from the Station Selector do the following 1 Press the selection key for the desired call station The amber call indicator for the selected Call Station lights The standby indicator light goes off The green LISTEN indicator lights 2 Press and hold the TALK key to talk to the customer The call indicator remains lit The red talk indicator lights 3 Release the TALK key to listen to the customer The green listen indicator lights The call indicator remains lit 4 When finished talking and listening to the customer press the STANDBY key The call is disconnected and the call indicator turns off The standby indicator lights Repeat Steps 1 through 4 to initiate another call v Note If VOX Voice Activated Transmission is enabled on your system you can speak to th
9. witch to listen Y Note If your location has more than one wireless system contact your local dealer for information about Talk switch T1 and T2 operations Momentarily press and release to activate the Call Station scan feature Also used to disconnect a Call Station and return the system to standby mode Press and hold to talk to internal personnel without being heard by the customer Release the switch to listen With the switch released you can hear both customers and internal paging Not used for this application Push the battery release up and hold it while sliding the battery out of the housing Y Note The C860 Belt Pack operates with either 1 or 2 batteries If 2 batteries are used replace both at the same time 3M 1998 July Model C5000 Operating Headsets and Belt Packs Responding to a Call Initiating a Call Paging Installation Instruction Note 3M 1998 July Station Selector Operating Procedures To answer an incoming call do the following 1 Press and hold either TALK key T1 or T2 to connect to the first customer in order The tone stops The amber call indicator on the Station Selector paired with the headset if used stops flashing but remains lit 2 Release the key to listen to the customer The enunciator announces the Call Station number You can then listen to the customer To answer an incoming call do the following 1 Press and hold either TALK key T1 or T2 to
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