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DELL PowerEdge R220

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1. CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Your system supports two 3 5 inch hard drive cages HDDO and HDD1 You can install both the optical drive and a 3 5 inch hard drive in the HDD1 cage You can only install a 3 5 inch hard drive in the HDDO cage The HDDO and HDD1 cages cannot be used interchangeably For more information see Inside The System NOTE The procedure to install a 3 5 inch HDDO and HDD1 cage is identical If installed remove the front bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system Align the slots on the hard drive cage with the standoffs on the chassis Slide the hard drive cage toward the chassis wall until it snaps into place K NOTE For the 3 5 inch HDDO cage the slots are under the hard drive cage Connect the power and data cables to the hard drive e f connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connector on the system board e f connecting to a SAS RAID controller card SAS
2. Disconnect the Ethernet cable from the iDRAC7 Enterprise card connector on the system back panel Open the system If installed remove the expansion card from the expansion card slot Disconnect any cables connected to the iDRAC7 Enterprise card Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off the standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the chassis If applicable reinstall the expansion card If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Replace the plastic filler plug over the port on the system back panel Close the system 55 12 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Figure 23 Removing and Installing the iDRAC7 Enterprise Card 1 iDRAC7 Enterprise card 2 standoffs 2 3 tabs 2 4 iDRAC7 Enterprise card connector Insta
3. Processor Settings Screen Menu Item Logical Processor Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Number of Cores per Processor Processor 64 bit Support Processor Core Speed Family Model Stepping Brand Level 2 Cache Level 3 Cache Number of Cores Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS isplays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled o Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to ena
4. power is on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or if the information is provided in the operating system documentation Allows you to connect a VGA display to the system If the system is on and in good health the indicator lights solid blue The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive ltem Indicator Button or lcon Connector Description 5 Hard drive indicator E 6 Electrical indicator 7 Temperature indicator O 8 System status indicator 9 System identification button The indicator blinks green to indicate hard drive activity The indicator blinks amber if the system experiences an electrical error for example voltage out of range or a failed power supply or voltage regulator See the System Event Log or system messages for the specific issue Re seat the power supply by removing and reinstalling it If the problem persists see Getting Help The indicator blinks amber if
5. 12 Install any device drivers required for the card as described in the documentation for the card 56 System Battery Replacing The System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turnoffthe system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Openthe system 3 Locate the battery socket CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 4 Pull the release pin back and lift the system battery out of the battery connector 5 To install a new system battery pull the release pin back and slide the system battery into the battery connector 6 Close the system 7 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 8 Enter the System Se
6. K NOTE Your system supports two 3 5 inch hard drive cages HDDO and HDD1 You can install both the optical drive and a 3 5 inch hard drive in the HDD1 cage You can only install a 3 5 inch hard drive in the HDDO cage The HDDO and HDD1 cages cannot be used interchangeably For more information see Inside The System 33 K NOTE The procedure for removing a 3 5 inch HDDO and HDD1 cage is identical 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the power and data cables from the hard drive NOTE If you have installed a PowerEdge RAID Controller PERC card the power and data cables are connected to the PERC card cable adapter To disconnect the power and data cables remove the PERC card cable adapter from the hard drive 5 If applicable remove the optical drive installed on top of the hard drive cage HDD1 For more information on removing the optical drive see Removing The Optical Drive 6 Pull the release pin slide the hard drive cage away from the chassis wall 7 Lift the hard drive cage away from the chassis ST Figure 9 Removing and Installing a 3 5 Inch Hard Drive HDD1 Cage 1 power cable 2 SATA cable 3 hard drive cage 4 release pin 5 hard drive 6 slots 4 7 standoffs 4 34 Installing A 3 5 Inch Hard Drive Cage A Es Ea VENA
7. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals Disconnect the power cable from the power source Remove the bezel if applicable PWN Pp Insert a screw driver into the notch and pull out the LED label K NOTE Retain the removed LED label for future use y Remove the screws securing the LED module to the chassis 6 Remove the LED module from the chassis Figure 13 Removing and Installing the LED Module 1 notch 2 LED label 3 screws 2 4 LED module 5 standoffs 2 40 Installing The LED Module ES CR ES CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals Disconnect the power cable from the power source Remove the
8. Menu Item Boot Mode Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One Time Boot Description Allows you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item User Accessible USB Ports Internal USB Port 18 Description Allows you enable or disable the user accessible USB ports Sel
9. Quick Resource QR code located on your Dell PowerEdge system To try out the QR code scan the following image www dell com QRL Server PER220 11 12 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup lt F10 gt Enters System Services which opens the Dell Lifecycle Controller 2 LC2 The Dell LC2 supports systems management features such as operating system deployment hardware diagnostics firmware updates and platform configuration using a graphical user interface The exact LC2 feature set is determined by the DRAC license purchased For more information see the Dell LC2 documentation at dell com esmmanuals lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot Execution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is e
10. Review system logs for power or thermal exceptions Error Code Message Information CPU0023 Message Action CPU0204 Message Details Action CPU0700 Message Details Action CPU0701 Message Details Action CPU0702 Message Details CPU lt number gt is absent Verify processor installation If present re seat the processor CPU lt number gt lt name gt voltage is outside of range Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system If the issue persists see Getting Help CPU lt number gt initialization error detected System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly GI Reapply input power and turn on the system 4 Ifthe issue persists see Getting Help CPU lt number gt protocol error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue
11. operate Cycle input power update component drivers if device is removable reinstall the device No memory is detected System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Failure detected on Removable Flash Media lt name gt An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media lt name gt is write protected The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write protection The chassis is open while the power is on The chassis is open System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Error Code SELO006 SELOO08 SELO012 SEL1204 TMP0118 TMP0119 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message The chassis was opened while the power was off System security may ha
12. Always use a static mat and static strap while working on components in the interior of the system Opening The System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Rotate the latch release lock counter clockwise to the unlocked position 3 Hold the cover on both sides pressing your thumbs on the latch release lock and the indent slide the cover toward the back of the system 4 Lift the cover away from the system Figure 5 Opening and Closing the System 1 latch release lock 2 system cover 3 notches 6 4 indent 28 Closing The System 1 Placethecoveronto the chassis and offset it slightly toward the back of the system so that it aligns with the notches and lays flush on the chassis 2 Slide the cover toward the front of the chassis until it locks in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 4 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produc
13. Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnectthe keyboard and mouse cables from the system briefly and reconnect them 2 Connect the keyboard mouse to the USB port s on the opposite side of the system 3 Ifthe problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 67 10 If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Reboot the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is n
14. Corrosive Dust Gaseous Contamination NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air entering the data center must have MERV11 or MERV13 filtration K NOTE Applies to data center and non data center environments Air must be free of conductive dust zinc whiskers or other conductive particles K NOTE Applies to data center and non data center environments e Air must be free of corrosive dust e Residual dust present in the air must have a deliquescent point less than 60 relative humidity K NOTE Maximum corrosive contaminant levels measured at lt 50 relative humidity Copper Coupon Corrosion Rate Silver Coupon Corrosion Rate lt 300 month per Class G1 as defined by ANSI ISA71 04 1985 lt 200 month as defined by AHSRAE TC9 9 85 86 System Messages System Error Messages System error messages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If you receive a system error message not listed here check th
15. User Defined option for AC Power Recovery Delay is selected Miscellaneous Settings Menu Item System Date System Time Asset Tag Keyboard NumLock Description Allows you to set the date on the system Allows you to set the time on the system Displays the asset tag and allows you to modify it for security and tracking purposes Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On 21 Menu Item Description K NOTE This field does not apply to 84 key keyboards Report Keyboard Allows you to set whether keyboard related error messages are reported during Errors system boot By default the Report Keyboard Errors field is set to Report F1 F2 Prompton Allows you to enable or disable the F1 F2 prompt on error By default F1 F2 Error Prompt on Error is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System This is the password that you must enter before you can boot your system password Setup This is the password that you must enter to access and make changes to the BIOS password or UEFI settings of your system A CAUTION The password features provide a basic level of security for
16. and press lt Enter gt The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked vi Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt 6 Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion 7 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt Using Your System Password To Secure Your System K NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system Type your password and press lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot 23 If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the
17. bracket Installing A Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system bal Remove the cooling shroud 4 Orient the fan module so that the side with the power cable faces the back of the system NOTE Install fan 3 if you are installing an expansion card Remove the fan Mylar from the fan 3 slot and install fan 3 Retain the removed fan Mylar for future use 5 Lower the fan into the cooling fan bracket K NOTE When aligned correctly the fan cable is on the right of the fan 6 Connect the fan power cable to the power cable connector on the system board N Replace the cooling shroud 8 Close the system 44 9 Reconnectthe system to the electrical outlet and turn the system on including any attached peripherals Cooling Shroud Removing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docum
18. documents go to dell com operatingsystemmanuals NOTE For all storage controllers and PCle SSD documents go to dell com storagecontrollermanuals REE E Your product documentation includes e The Owner s Manual which provides information about system features and describes how to troubleshoot the system and install or replace system components This document is available online at dell com support manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e The Administrator s Guide which provides information about configuring and managing the system K NOTE Always check for updates on dell com support manuals and read the updates first because they often supersede information in other documents K NOTE When upgrading your system it is recommended that you download and install the latest BIOS driver and systems management firmware on your system from dell com support Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting dell com QRL or by using your smartphone and a model specific
19. only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Reseatthe power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly 2 If the problem persists see Getting Help Troubleshooting Cooling Problems PAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e A cooling fan is removed or has failed e The expansion card installation guidelines have not been followed Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician Y
20. powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Remove the heat sink and processor Unpack the new processor Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket With the release lever on the processor socket in the open position align the notches on the processor with the socket keys and set the processor lightly in the socket Close the processor shield by sliding it under the retention screw until it locks into place Press the release lever down and then move it inward to secure it with the retention hook Using a clean lint free cloth remove the thermal grease from the heat sink A CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor Place the heat sink on the processor Using a 2 Phillips screwdriver tighten the hea
21. shroud guide screws on the system board Lower the cooling shroud into the chassis until all edges are secured to the system board When firmly seated the memory socket numbers marked on the cooling shroud align with the respective memory sockets Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s or 1333 MT s depending on e maximum frequency of the DIMMs e maximum supported DIMM frequency of the processor Your system has four memory sockets organized into two channels In each channel the release levers of the first socket are marked white and the second socket black f 28 NR AN pati co ua ooo e dm mal Ge Figure 17 Memory Socket Locations Memory channels are organized as follows 46 channel 1 memory sockets 1 and 3 channel 2 memory sockets 2 and 4 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Operating Frequency in Maximum DIMM Rank Channel MT s Channel 1 35 V UDIMM ECC 1 1333 1600 Dual rank 2 1333 1600 Dual rank General Memory Module Installation Guidelines NOTE Memory configurations that f
22. the data on your system CAUTION Anyone can access the data stored on your system if the system is running and unattended K NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password K NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the System Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 In the System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked 22 5 Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to as
23. the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist e Acooling fan is removed or has failed e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high External airflow is obstructed See Getting Help Lights blue during normal system operation Lights amber when the system needs attention due to a problem e See the System Event Log or system messages for the specific issue e Invalid memory configurations can cause the system to halt at startup without any video output See Getting Help The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the front and the back of the system flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset DRAC if not disabled in the iDRAC Settings option press and hold the button for more than 15 seconds Item Indicator Button or Icon Description Connector 10 USB connectors 2 ot Allow you to connect USB devices to the system The ports are USB 2 0 compliant 11 System service tag A slide
24. vate iNet elles ih cae nstalling The LED Module rie ob Gs aaa Ea AW AL ae ae he ea Control Panel Boardastara iti aa aaa Removing The Control Panel Board i Installing The Control Panel Board Coding MS cantata arrienda at Removing A Cooling Mic Huss aci e stalling ACON FaN is iii adi eee Cooling SHTOUd pini ian Removing Lhe Cooling Shrouds farai talia elio lristalling Fhe Cooling SEQU A fa os apre a ca Rai System MEMO srt oh atest oni alan Gala ead A vein date dee eens General Memory Module Installation GuidelineS on ncnnn nn cannnnanncnns Sample Memory Configurationis i iuris ia e he aa riali Removing Memory Mod le Sa a aa Installing Memory Modules aa E adoi nobile ana ia o Internal USB Memory Key OptionaD isis airada Removing And Installing The Internal USB Key Expansion Cards And Expansion Card RiserS i Expansion Card Installation GuidelineS i Expansion Card Types And Form FACO aeoiee ia Removing An Expansion Card Installing An ExpansioniCafdi nicniana ha fina ai ala ei ea Removing The Expansion Card RIS r ieri ili a Installing The Expansion Card Riser i DRAC7 Enterprise Card Optionall t iucansanta aliena lia ea darai Removing The iDRAC7 Enterprise Card Installing The iDRAC7 Enterprise Card e Syster Batte ciondoli Lelio sane al Uh dite Replacing The System Battery i
25. 1 control panel 2 control panel board 3 control panel board screws 4 4 control panel board connector cable 5 USB connector 6 cable routing hook Installing The Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the corresponding holes on the chassis 2 Secure the control panel board with the screws 3 Connect all the applicable cables to the control panel board K NOTE Ensure that the cables inside the system are routed through the cable routing hook 4 Install the 3 5 inch hard drive cage if applicable 5 Close the system 6 Reconnect the system and peripherals to their power sources and turn them on 7 If applicable install the front bezel 42 Cooling Fans Your system supports three cooling fans K NOTE Install fan 3 if you are installing an expansion card K NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and repl
26. Dell PowerEdge R220 Owner s Manual Regulatory Model E10S Regulatory Type E10S003 Notes Cautions and Warnings Es NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright O 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 04 Rev A01 Contents L About Your System iii landini ale 7 Eront Panel Features And Indicativos ra bp 7 Back Panel Features And Indicators i 9 Ned di AA ice alieni lai 10 Related Documentationia star e ARA 10 Quick Resource Locator i hat aa 11 2 Using The System Setup And Boot Manager oooococcccccccccoccconccccoconononcnncnnninos 13 Choosing The System Boot Moderar Er Entering System SEtUp st sr Weiner ian di oad esha tl War aed ei ene es Responding To Error Messages Using The System Setup Navigation Keys System Setup Options dt System And Setup Password Features none nnn cnn nnnnnnnnnnnnnns Ente
27. Displays options to change the processor power management settings memory frequency and so on 15 Menu Item Description System Security Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables the power and NMI buttons on the system Miscellaneous Displays options to change the system date time and so on Settings System Information Screen Menu Item Description System Model Displays the system model name Name System BIOS Displays the BIOS version installed on the system Version System Service Tag Displays the system Service Tag System Displays the name of system manufacturer Manufacturer System Displays the contact information of the system manufacturer Manufacturer Contact Information System CPLD Displays the CPLD version of the system Version Memory Settings Screen Menu Item Description System Memory Displays the amount of memory installed in the system Size System Memory Displays the type of Memory installed in the system Type System Memory Displays the system memory speed Speed System Memory Displays the system memory voltage Voltage Video Memory Displays the amount of video memory System Memory Specifies whether system memory tests are run during system boot Options are Testing Enabled and Disabled By default the System Memory Testing option is set to Disabled 16
28. ENTERPRISE NVRAM CLR CMOS CLR INTRUSION FANS BATTERY PERC HDD ACTIVE USB_SIGNAL SATA_B SATA_A CTRL_PNL FAN2 14 13 12 11 10 Description Power connector Memory module sockets USB connector Expansion card riser connector iDRAC7 enterprise card connector NVRAM clear jumper CMOS clear jumper Intrusion switch connector Cooling fan 3 connector Battery connector PERC card connector Control panel USB signal connector SATA connector B SATA connector A Control panel connector Cooling fan 2 connector ltem Connector Description 16 PWRD_EN Password enable jumper 17 ODD SATA_E ODD SATA connector E 18 CPU Processor 19 FAN1 Cooling fan 1 connector 20 POWER_12V_1 P2 power connector Disabling A Forgotten Password The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outl
29. FI Boot Option Add Boot Option Delete Boot Option Boot From File Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the system and their health status Enables you to access the System Setup Enables you to run the Dell Diagnostics program and reboot the system Description Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press lt Enter gt Adds a new boot option Deletes an existing boot option Sets a one time boot option not included in the boot option list 25 Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform conf
30. Table 1 Memory Configurations System Capacity DIMM Size in Number of DIMM Rank Organization DIMM Slot in GB GB DIMMs and Frequency Population 4 4 1 1R x8 1333 MT s 1 1R x8 1600 MT s 8 4 2 1R x8 1333 MT s 1 2 1R x8 1600 MT s 47 System Capacity DIMM Size in Number of DIMM Rank Organization DIMM Slot in GB GB DIMMs and Frequency Population 16 4 4 2R x4 1333 MT s 1 2 3 4 2R x4 1600 MT s 32 8 4 2R x4 1333 MT s 1 2 3 4 2R x4 1600 MT s Removing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the appropriate memory module socket s na WN To release the memory m
31. ace the proper fan by noting the fan numbers on the fan bracket Removing A Cooling Fan A WARNING Opening the system or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes NOTE The procedure for removing each fan is identical gt oR gt Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the cooling shroud Disconnect the fan power cable from the power cable connector on the system board na WN Lift the fan out of the cooling fan bracket NOTE When you remove fan 3 ensure that you install the fan Mylar in the fan socket to prevent thermal air re circulation 43 6 Install the cooling shroud 5 Figure 15 Removing and Installing a Cooling Fan 1 cooling fans 3 2 fan power cable connector 3 cooling fan bracket 4 fan Mylar 5 fan 3
32. ail to observe these guidelines can prevent your system from booting hanging during memory configuration or operating with reduced memory This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e x4 and x8 DRAM based DIMMs can be mixed e Populate all sockets with white release tabs first and then black e Populate the sockets by highest rank count in the following order first in sockets with white release levers and then black For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs e Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 4 GB and 8 GB memory modules can be mixed e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Sample Memory Configurations The following table shows sample memory configurations that follow the appropriate memory guidelines stated in this section K NOTE Minimum supported memory is 4 GB and maximum supported memory is 32 GB K NOTE 1R and 2R in the following table indicates single and dual rank DIMMs respectively
33. any of the Dell documentation pages fill out the form and click Submit to send your feedback Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting dell com QRL or by using your smartphone and a model specific Quick Resource QR code located on your Dell PowerEdge system To try out the QR code scan the following image 97 Quick Resource Locator www dell com QRL Server PER220 98
34. ard hard drives and optical drive If applicable remove the 2 5 inch 3 5 inch hard drive cage to remove the cables secured by the wire routing latch Remove the screw securing the power supply to the chassis slide and lift the power supply out of the chassis Figure 27 Removing and Installing the Power Supply Unit 1 P3 power cable 2 screw 3 power supply unit 4 24 pin power cable 5 P2 power cable 6 P5 power cable 7 P4 power cable Installing The Power Supply Nog ao Sy Open the system Orient the power supply so that the connector fits through the back panel opening Align the screw hole on the power supply with the hole on the chassis Tighten the screw to secure the power supply to the chassis Connect all the power cables to the system board hard drives and optical drive Close the system Connect the power cable to the power supply and plug the cable into a power outlet stem Board Removing The System Board Fa A DI CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key y
35. bezel if applicable Align the LED module with the standoffs on the chassis Install the screws to secure the LED module to the chassis Paste the LED label on the LED Module Control Panel Board Removing The Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the 3 5 inch hard drive cage if applicable Disconnect the control panel cable at the back of the control panel board A CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Remove all the cables connecting the control panel board to the chassis Remove the screw s securing the control panel board to the chassis 41 8 Slide the control panel board toward the back of the system and lift it out of the chassis Figure 14 Removing and Installing the Control Panel Board
36. ble or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Specifies if the processor s support 64 bit extensions Displays the maximum core frequency of the processor Displays the family model and stepping of the processor as defined by Intel isplays the brand name reported by the processor isplays the total L2 cache D D Displays the total L3 cache D isplays the number of cores per processor SATA Settings Screen Menu Item Embedded SATA Description Allows the embedded SATA to be set to Off ATA AHCI or RAID mode By default Embedded SATA is set to AHCI Mode 17 Menu Item Port A Port B eSATA Description Auto enables BIOS support for the device attached to SATA port A By default Port A is set to Auto Auto enables BIOS support for the device attached to SATA port B By default Port B is set to Auto Auto enables BIOS support for the device attached to the eSATA port By default eSATA port is set to Auto NOTE Ports A and B are used for the hard drives eSATA port is used for external hard drives and for the optical drive CD DVD Boot Settings Screen
37. chassis intrusion switch cable from the system board Unwind the wire from the cable routing hook Slide the chassis intrusion switch out of the chassis intrusion switch slot and lift it away from the chassis A A Figure 7 Removing and Installing the Chassis Intrusion Switch 1 chassis intrusion switch cable 2 chassis intrusion switch 3 chassis intrusion switch slot 4 cable routing hook Installing The Chassis Intrusion Switch ES Au AU N CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Insert the chassis intrusion switch into the chassis intrusion switch slot and slide it in to secure it Wind the chassis intrusion switch cable around the cable routing hook Connect the chassis intrusion switch cable to the system board Close the system Optical Drive Optional Removing The Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa
38. chnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system Remove the optical drive blank if applicable 32 To remove the optical drive blank pull the optical drive blank away from the system Press down on the release latch and place the optical drive in position Align the slots on the side of the optical drive with the metal standoffs NOs Slide the optical drive onto the chassis until it is seated firmly K NOTE Make sure that the slots on the optical drive lock into the metal standoffs on the chassis 8 Push the release latch back into position 9 Connect the power cable 10 Connect the data cable to the optical drive and to the SATA connector on the system board NOTE Route and secure the cables using the cable routing latch on the chassis to prevent them from being pinched or crimped 11 Close the system 12 If applicable install the front bezel 13 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Hard Dri
39. cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive cage 2 Align the screw holes on the hard drive with the screw holes on the hard drive cage 3 Install the screws to secure the hard drive to the hard drive cage 36 Removing A 2 5 Inch Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the data and power cables from the hard drive NOTE If you have installed a PERC card the power and data cables are connected to the PERC card cable adapter To disconnect the power and data cables remove the PERC card cable adapter from the hard drive 5 Pull the releas
40. cket 4 processor 5 notch 6 socket keys 2 7 socket release lever NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing The Processor PAS 60 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system a 10 11 12 13 14 15 16 17 18 19 Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been
41. e documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay Error Code Message Information ASROOOO Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASROOO1 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and system event log for exception events ASR0002 Message The watchdog timer powered off the system Details The operating system or an application failed to communicate within the time out period The system was shut down Action Check the operating system application hardware and system event log for exception events ASR0003 Message The watchdog timer power cycled the system 87 Error Code BATO002 BATO017 CPU0000 CPUOO01 CPU0005 CPU0010 88 Message Information Details Action Message Details Action Message Details Action Message Detail
42. e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable Enter the System Setup and ensure that the Internal SD Card Port is enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 Remove the card present in SD card slot 2 and insert it into SD card slot 1 Insert the new SD card into SD card slot 2 Close the system 73 10 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup and ensure that the Int
43. e is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Figure 19 Installing the Memory Module 1 memory module 2 memory module ejectors 3 memory module socket alignment key 4 memory module alignment key Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup K NOTE The internal USB connector INT_USB1 is located on the system board 50 Removing And Installing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system incl
44. e pin on the hard drive cage slide the hard drive cage and lift it away from the chassis 3 4 Figure 11 Removing and Installing a 2 5 Inch Hard Drive Cage 1 hard drive cage 2 release pin 3 data cable 4 power cable 5 slots 4 6 standoffs 4 37 Installing A 2 5 Inch Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Align the slots under the hard drive cage with the standoffs on the chassis Slide the hard drive cage until it snaps into place 5 Connect the power and data cables to the hard drive e If you are connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connector on the system board e If you are connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge e If you have installed a PERC card connect the power and data cables
45. eat the memory modules If the issue persists see Getting Help Memory mirror redundancy is lost Check memory device at location s lt location gt The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt location gt Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt location gt Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location lt location gt A bus time out was detected on a component at bus lt bus gt device lt device gt function lt func gt Error Code PCI1304 PCI1308 PCI1320 PCI1342 PCI1348 Message Information Details Action Message Action Message Details Action Message Details Action Message Details Action Message Details Action System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device An I O channel check error was detected Cycle input power update component drivers if device is removable reinstall the device A PCI parity error wa
46. ecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Menu Item Embedded NIC1 and NIC2 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Memory Mapped I O above 4GB Slot Disablement Description Allows you to enable or disable the embedded network interface cards 1 and 2 By default the Integrated Network Card 1 option is set to Enabled Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root I O Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Allows you to enable support for PCle devices that require large amounts of memory By default the option is set to Enabled Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the s
47. een K NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings System BIOS Screen K NOTE The options for System Setup change based on the system configuration NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options
48. een f an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed f the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting f the problem is not resolved proceed with the next step Open the system f a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity f an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system If the memory problem is st
49. en one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset DRAC if not disabled in the DRAC Settings option press and hold the button for more than 15 seconds 11 Power supply 250 W AC power supply 12 Retention clip Secures the power cable NIC Indicator Codes Figure 3 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 green Gbps Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Related Documentation WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document 10 NOTE For all PowerEdge and PowerVault documentation go to dell com support manuals and enter the system Service Tag to get your system documentation NOTE For all Dell OpenManage documents go to dell com openmanagemanuals NOTE For all operating system
50. entation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system without the cooling shroud The system may get overheated which may result in loss of performance 1 Turnoffthe system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Openthe system 3 Holdthe touch points and lift the cooling shroud away from the system 1 4 3 Figure 16 Removing and Installing the Cooling Shroud 1 cooling shroud touch points 2 cooling shroud 3 cooling shroud guide screws 2 4 cooling shroud guide screw slots 2 45 Installing The Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed through the cable routing latch Position the cooling shroud by aligning the cooling shroud guide slots with the cooling
51. ernal SD Card Port and Internal SD Card Redundancy mode is enabled Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive A NE OONAOUA W CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help Troubleshooting A Hard Drive A 74 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Dama
52. ersonnel can use the diagnostics results to help you solve the problem Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F11 gt 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic C
53. essor is seated correctly Reapply input power and turn on the system 5 If the issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan operating speed is out of range Error Code HWC1001 HWC2003 HWC2005 MEM0000 MEMOOO1 MEM0007 Message Information Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Remove and reinstall the fan If the issue persists see Getting Help The lt name gt is absent The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name gt cable is not connected or is improperly connected The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect Persistent correctable memory errors detected on a memory device at location s lt l
54. et 2 Open the system DI Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnectthe system to the electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password 81 82 Technical Specifications Processor Processor type Expansion Bus Bus type Expansion slots using riser card Memory Architecture Memory module sockets Memory module capacities UDIMM Minimum RAM Maximum RAM Drives Hard drives Optical drive Connectors Back NIC Intel Core i3 4130 and Core i3 4330 processorproduct family Intel Pentium processor G3430 and G3420 Intel Celeron processor G1820 PCI E
55. ews Replace the following heat sink and processor expansion card riser expansion card cooling fan cables memory modules cooling shroud gt ano Reconnect all cables to the system board Es NOTE Ensure that the cables inside the system are routed through the cable routing latch Close the system If applicable install the front bezel Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Import your new or existing IDRAC Enterprise license For more information see the DRAC7 User s Guide at dell com esmmanuals 65 66 Troubleshooting Your System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External
56. full height Removing An Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card or expansion card riser 4 Lift and rotate the expansion card latch 5 Hold the expansion card by its edges and slide the card out to remove it from the connector on the expansion card riser 6 Ifyou are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the system 52 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Figure 21 Removing and Installing the Expansion Card on the Rise
57. ge due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Reboot the system and press lt F10 gt during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration b Ensure that the hard drive s are configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 5 Reboot the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards
58. he baud rate automatically This failsafe baud rate is used only if the 19 Menu Item Remote Terminal Type Redirection After Boot Description attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 115200 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost C1E C States Memory Refresh Rate Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized OS NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System OS DBPM DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance ows you to enable or disable the processor to operate in turb
59. igurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com esmmanuals iDRAC Settings Utility The iDRAC Settings Utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various DRAC parameters using the DRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the IDRAC7 Enterprise License upgrade For more information on using iDRAC see the iDRAC7 User s Guide at dell com esmmanuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press lt F2 gt during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings Utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal gt User Option select between the following options e Cooling Options e Fan Speed Offset K NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Fan Speed Offset field Click Back Finish Yes 26 Installing System Componen
60. ii AS A alice die hei udine RemovingzTEhe Processor iolanda Installing THe Processo caia inabili aa LA eed Power SUpply Unitat ide panel ii tddi lei alano Removing The Power Supply Unit Installing The P wersSupplya s uno aaa System Bard aaa aaa eclatante Removing The System Boards esse iaia e aaa 63 Iristalling The System Boada ai ai 64 4 Troubleshooting Your SysteM ooooccccccccococccccccnoonoonconoonconncononnconnornonnconnnnnnnnonnon 67 Safety First For You A a Your Systemes apea ee AET EATE 67 Troubleshooting System Startup Failure i 67 Troubleshooting External Connections i aiid anne iaia ani deva niant 67 Troubleshooting The Video Subsystemi inia esaea eA ara Eaa ira Rara 67 Tfoubleshoeting A USB Device iniisa aden eas able Troubleshooting A Serial O Device Bee LR alati Dili dia Troubleshooting A NIG farei aie et elia ed ee Troubleshooting A Wet Systerncwts rurali lei wel bebe alae alati Troubleshooting A Damaged System Troubleshooting The System Battery Troubleshooting The Power SupplY Troubleshooting Cooling ProblemS i Troubleshooting Cooling Fasti dii ase Troubleshooting System Memory iii Troubleshooting An Internal USB Key nc asa iaia 73 Troubleshooting An SD Cd ale 73 Troubleshooting An Optical Drives oc eigen ata ibi 74 Troubleshooting A Hard Drive rin a a el ali 74 Troubleshooting ExparsiOn CATAS tidad A e
61. ill indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help 72 Troubleshooting An Internal USB Key A OONDOUA UN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key port is enabled on the Integrated Devices screen Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A N CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damag
62. install one of the expansion cards Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics pano If the problem persists see Getting Help Troubleshooting The Processor A PWN bP CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed 75 5 Closethe system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 76 5 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support p
63. irs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the power and data cables from the back of the optical drive Note the routing of the power and data cables as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped Press the release latch Lift and orient the drive to release it from the metal standoffs If you are not installing a new optical drive install the optical drive blank To install the optical drive blank slide the optical drive blank into the optical drive slot until it clicks into place Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 31 9 If applicable install the front bezel 2 Figure 8 Removing and Installing the Optical Drive 1 data cable 2 power cable optical drive 4 metal standoffs 2 5 release latch Installing The Optical Drive A CAUTION Many repairs may only be done by a certified service te
64. lling The iDRAC7 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the iDRAC7 Enterprise card and prepare it for installation For instructions see the documentation accompanying the card N Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove the expansion card from the expansion slot Remove the plastic filler plug for the IDRAC7 Enterprise port from the system back panel Aw AU Orient the card so that the RJ 45 connector at the bottom of the card passes through the back panel opening 7 Align the slots on the card with the standoffs next to the DRAC7 connector on the system board and lower the card into place When the front of the card is fully seated the standoffs snap into the slots on the card 8 If applicable reinstall the expansion card 9 If applicable connect cables to the iDRAC7 Enterprise card 10 Close the system 11 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals
65. mode The Boot Manager enables you to e Add delete and arrange boot options e Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using The Boot Manager Navigation Keys Keystroke Description Up arrow Moves to the previous field 24 Keystroke Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt lt F1 gt Description Moves to the next field Allows you to type in a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities UEFI Boot Menu Menu Item Select UE
66. nabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press lt F1 gt 13 Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup After you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup K NOTE Operating systems must be UEFl compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Enteri
67. ng System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding To Error Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keystroke Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down menu if applicable lt Tab gt Moves to the next focus area 14 Keystroke lt Esc gt lt F1 gt Action K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options System Setup Main Scr
68. o boost mode By efault the Turbo Boost option is set to Enabled ows you to enable or disable the processor to switch to a minimum erformance state when it is idle By default the CLE option is set to Enabled gt o gt APY ows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x System Security Screen Menu Item Intel R AES NI System Password Setup Password 20 Description The Intel R AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is read only if the password jumper is not installed in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Menu Item Password Status TPM Security TPM Status TPM Activation TPM Clear Intel R TXT Power Button NMI Button AC Power Recovery AC Power Recovery Delay User Defined Delay 60s to 2405 Description Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security o
69. o ea 75 Troubleshooting The Processor mint iste A caes 75 5 Using System DIAgNOStIEsS 0 laden 77 Dell Embedded System DiagnostiCS non nnonnnnnn non nnonnnonnnonnninnnos 77 When To Use The Embedded System DiagnostiCS rrene nen 77 Running The Embedded System DiagnosticS conc nan cnn cc nnncnn crac rn anni 77 System Diagnostic Controls ici aaa ela 77 6 Jumpers And COnnhectors e 79 System Board JUMper Settings cena la ea ai ra aa a 79 System Board COnnectors 4s weeks eda ee eae nies bie ad O 80 Disabling A Forgotten Password onic casos el ied eee alla etalon gees 81 7 Technical SpecificatiONS rie 83 8 System Messages ariani 87 System Error Message scsi Bind endl dad 87 Warning MESES A ill 96 Diagnostic MESSI e e OL ell el O doo 96 Al rt Messages ila LR ESA 96 S Getting Help 97 Contacting Delli s gt iti dia Aaa 97 Locating Your system Service Ti mirarlos 97 Documentation Reed backii isin Athan der dd AIAR RAS 97 Quick Resource Locator Hweo Ae RA GAMA eRe A ele Aan 97 About Your System Front Panel Features And Indicators 4567 89 ae Figure 1 Front Panel Features and Indicators Item Indicator Button or Icon Description Connector 1 Power on indicator The power on indicator lights when the system power button 2 NMI button 3 Video connector 4 Health indicator IDI
70. ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s lt location gt The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt location gt 91 Error Code MEMO701 MEMO702 MEM1205 MEM1208 MEM8000 PCI1302 92 Message Information Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules lf the issue persists see Getting Help Correctable memory error rate exceeded for lt location gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt location gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re s
71. odule from the socket simultaneously press the ejectors on both ends of the memory module socket CAUTION Handle each memory module only on the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time 6 Remove the memory module N Install the cooling shroud 8 Close the system 48 9 Reconnectthe system to the electrical outlet and turn the system on including any attached peripherals 3 2 Figure 18 Removing the Memory Module 1 memory module 2 memory module socket ejectors 2 3 memory module socket Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the elec
72. on see the systems management software documentation 96 Getting Help Contacting Dell K NOTE Dell provides several online and telephone based support and service options If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com support Select your country from the drop down menu on the top left corner of the page 3 For customized support a Enter your system service tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed Locating Your System Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag This information is used by Dell to route support calls to the appropriate personnel Documentation Feedback If you have feedback for this document write to documentation_feedback dell com Alternatively you can click on the Feedback link in
73. ontrols Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed 77 Menu Description System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support manuals 78 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 3 System Board Jumper Settings Jumper Setting Description PWRD_EN ono The password feature is enabled pins 2 4 2 4 6 default Flo e The password feature is disabled pins 4 6 IDRAC 246 local access is unlocked at the next AC power cycle NVRAM_CLR DO The configuration settings are retained at system Bee boot vii i 1 3 5 default i ono The configuration settings are cleared at the next 135 system boot pins 1 3 79 System Board Connectors 1 1 Y E of 19 18 17 16 15 Figure 29 System Board Jumpers and Connectors Item VO Xi BD oO KR WN N KF Ep o 11 12 13 14 15 80 Connector POWER CONN 2 4 1 3 INT_USB1 1O_Riser1 IDRAC_
74. or SATA hard drives connect the data cable to the connector on the card edge e If you have installed a PERC card connect the power and data cables to the PERC card cable adapter Connect the PERC card cable adapter to the hard drive Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup and ensure that the hard drive s controller is enabled Exit the System Setup and restart the system Install any software required for the hard drive operation as described in the documentation for the hard drive 35 Removing A 3 5 Inch Hard Drive From The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the screws from the side of the 3 5 inch hard drive cage 2 Remove the hard drive from the hard drive cage Figure 10 Removing and Installing a 3 5 Inch Hard Drive Into the Hard Drive Cage 1 screws 4 2 3 5 inch hard drive cage 3 3 5 inch hard drive Installing A 3 5 Inch Hard Drive Into The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service techni
75. or see Getting Help Troubleshooting Expansion Cards A E E E o N 10 11 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Re
76. ot functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial I O Device 1 2 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 6 7 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests Reboot the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e If applicable change the auto nego
77. ou may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel Open the system Remove the following a cooling shroud WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components memory modules cooling fan cables d expansion cards and expansion card risers 09 WARNING The heat sink is hot to touch for some time after the system has been powered down Ensure that you do not touch the heat sink while removing the system board e heat sink and processor Disconnect all other cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 63 6 Remove the screws on the system board and slide the system board toward the front of the system A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 7 Hold the system board by its edge
78. ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system Reseat the fan or the fan s power cable 3 Ifthe fan functions properly close the system If the problem persists see Getting Help 71 Troubleshooting System Memory A COONAN 11 12 13 14 15 16 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product f the system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests f diagnostics indicates a fault follow the corrective actions provided by the diagnostic program f the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the scr
79. out label panel that allows you to record system information such as Service Tag NIC MAC address and so on as per your need 12 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive Back Panel Features And Indicators Figure 2 Back Panel Features and Indicators Item Indicator Button or Connector 1 iDRAC7 Enterprise port optional 2 vFlash media card slot optional 3 Serial connector 4 PCle expansion card slot 5 Video connector 6 eSATA 7 USB connectors 2 8 Ethernet connectors 2 9 System status indicator 10 System identification button Icon qa A 10101 IOl Description Dedicated management port for the IDRAC7 Enterprise card Allows you to connect the optional vFlash media card Allows you to connect a serial device to the system Allows you to connect one low profile PCI Express expansion card Allows you to connect a VGA display to the system Allows you to connect additional storage devices Allow you to connect USB devices to the system The ports are USB 3 0 compliant Two integrated 10 100 1000 Mbps NIC connectors Indicates the status of the system Lights blue during normal system operation Lights amber when the system needs attention due to a problem The identification buttons on the front and back panels can be used to locate a particular system ltem Indicator Button or Icon Description Connector within a rack Wh
80. pecified slot A CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Serial Communication Serial Port Address External Serial Connector Failsafe Baud Rate Description Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial Device 2 COM1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Devicel Es NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine t
81. persists see Getting Help CPU bus parity error detected System event log and operating system logs may indicate that the exception is external to the processor 89 Error Code CPU0703 CPU0704 FANOOOO FANOOO1 90 Message Information Action Message Details Action Message Details Action Message Details Action Message Details 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system di If the issue persists see Getting Help CPU bus initialization error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly Reapply input power and turn on the system 5 If the issue persists see Getting Help CPU lt number gt machine check error detected System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the proc
82. ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the expansion card riser with the connector and the guide pins on the system board Lower the expansion card riser into place until the expansion card riser is fully seated in the connector If applicable reinstall the expansion card into the expansion card riser For more information see Installing An Expansion Card Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card RAC7 Enterprise Card Optional Removing The iDRAC7 Enterprise Card A O Una A N 10 11 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals
83. ption is set to Off You can only modify the TPM Status TPM Activation TPM Clear and Intel TXT fields if the TPM Security field is set to either On with Pre boot Measurements or On without Pre boot Measurements Displays the TPM status Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change A CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off ows you to enable or disable the power button on the front of the system By efault the Power Button option is set to Enabled efault the NMI Button option is set to Disabled ows you to set how the system reacts after AC power is restored to the system A d Allows you to enable or disable the NMI button on the front of the system By d A By default the AC Power Recovery option is set to Last Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate Allows you to set the User Defined Delay when the
84. r 1 expansion card connector 2 expansion card latch 3 expansion card Installing An Expansion Card A N a E E a N 10 11 12 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the expansion card connector on the riser Lift and rotate the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Align the expansion card bracket with the hook on the chassis Insert the card edge connector into the expansion card connector until the card is fully seated NOTE Ensure that the expansion card is properly seated along the chassis so that the expansion card latch can be closed Close the expansion card latch Connect the cables to the expansion card Close the system Reconnect the system
85. re handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using the 2 Philips screwdriver loosen one heat sink retention screw that secures the heat sink to the system board Wait 30 seconds for the heat sink to loosen from the processor and remove the screw diagonally opposite the first screw Repeat steps 5 and 6 for the other pair of screws 8 Lift the heat sink away from the processor and set the heat sink aside ia Figure 25 Removing and Installing the Processor Heat Sink 1 retention screws 4 2 heat sink CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 10 Rotate the processor shield upward and out of the way A CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 59 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor T 1 Figure 26 Removing and Installing a Processor 1 processor shield retention screw 2 processor 3 ZIF so
86. ring The UEFI Boot Manager Embedded System Management nio irene siae ID RAG SETHI GS WITTY eA a dee ia a ei 3 Installing System COMPponents ii 27 Recommierided Tools lella lari ala 27 FrontBezellOptionalisisna ail ae na 27 installing he Front Bezana de AEG 27 Removing he Front Bezeleri iee cit 27 Opening And Closing The SysteM con con non nn ronca rana rn can nanrnrnnrnnnnni 28 Opening The System Qlosing T he System mne td Ai Inside The System Chassis Intrusion Switch Removing The Chassis Intrusion SWitCh ie 30 InstallingThe Chassis Intr sion SWitCh iu paia pa rina Pa a 31 Optical Drive Optional ille eee aa 31 Removing The Optical Drive iaa 31 Installing The Optical Drives sissie ode adel eerie ater lean Soia 32 Hard DAVOS Laia A AAA edie ie ee ae 33 Removing A 3 5 Inch Hard Drive Cage 33 Installing A 3 5 Inch Hard Drive Cage iria Ea 35 Removing A 3 5 Inch Hard Drive From The Hard Drive Cage 36 Installing A 3 5 Inch Hard Drive Into The Hard Drive Cage i 36 Removing A 2 5 Inch Hard Drive Cage ii nstalling A 2 5 Inch Hard Drive Cage eee aaeae ad nare nies ater Removing A 2 5 Inch Hard Drive From The Hard Drive Cage nstalling A 2 5 Inch Hard Drive Into The Hard Drive Cage LED MOGUle stent ate tada ale fey Mgt i leach dla dl llo e oats Removing hesKED MOGUIEy Sie AMO AV UL AL UL Il
87. rmation see Using System Diagnostics If the tests fail see Getting Help Troubleshooting The System Battery A E PWN EP CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem persists see Getting Help Ea 70 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting The Power Supply A CAUTION Many repairs may only be done by a certified service technician You should
88. s Action Message Details Action Message Details Action Message Details Action The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The system board battery has failed The system board battery is either missing or bad See Getting Help The lt name gt battery has failed The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans If the problem persists see Getting Help CPU lt number gt has an internal error IERR System Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU lt number gt configuration is unsupported System is unable to boot or may run in a degraded state Review the technical specifications for supported processor types CPU lt number gt is throttled The CPU is throttled due to thermal or power conditions
89. s and lift the system board out of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Figure 28 Removing and Installing the System Board 1 cooling shroud guide screws 2 2 screws 8 3 system board Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Hold the system board by its edges and angle it toward the back of the chassis 3 Lower the system board into the chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis and the screw holes on the system board align with the holes on the chassis 64 10 Install the screws that secure the system board to the chassis NOTE The cooling shroud retention screws cannot be interchangeably used with the other Scr
90. s detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded PCI device may fail to operate or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at slot lt number gt System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device 93 Error Code PCI1360 PST0128 PSTO129 RFM1008 RFM1014 SECO031 SEC0033 94 Message Information Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message Details Action Message A bus fatal error was detected on a component at slot lt number gt System performance may be degraded or system may fail to
91. sign the system password e A password can have up to 32 characters e The password can contain the numbers 0 through 9 e Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space U G D 0 0 O A message prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password 8 Re enter the setup password that you entered earlier and click OK 9 Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the changes K NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup press lt F2 gt immediately after a power on or reboot 2 In the System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed 3 In the System BIOS Screen select System Security
92. ssage The system inlet temperature is greater than the upper warning threshold Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system For more information about system diagnostics see Using System Diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more informati
93. system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e If System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2012 to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot
94. t 14 l de 12 Figure 6 Inside the System r 2 5 inch HDDO 1 or 3 5 inch HDDO hard drive cage cooling shroud processor heat sink expansion card cooling fans 3 3 5 inch HDD1 hard drive cage cable routing latch D 10 12 14 power supply DIMMs 4 expansion card riser expansion card latch chassis intrusion switch optical drive control panel board 29 NOTE To install a 3 5 inch hard drive install a 3 5 inch HDDO hard drive cage and to install a 2 5 inch hard drive install a 2 5 inch HDDO 1 hard drive cage Chassis Intrusion Switch The chassis intrusion switch detects any unauthorized access into the interior of your system and provides an indication of the same This switch is activated as soon as the system cover is removed and access is made to the interior of your system Removing The Chassis Intrusion Switch A wR WN 30 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect the
95. t sink retention screws NOTE Tighten the screws diagonally opposite to each other Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the heat sink retention screw until resistance is felt and stop once the screw is seated Install the cooling shroud Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration Run the system diagnostics to verify that the new processor operates correctly Power Supply Unit Your system supports a 250 W AC power supply 61 Removing The Power Supply Unit A 62 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the straps that bundle and secure the system cables Open the system Disconnect all the power cables from the power supply to the system bo
96. tiation setting e Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help 68 Troubleshooting A Wet System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Disassemble components from the system e Hard drives e Hard drive backplane e USB memory key e Cooling shroud e Expansion card risers if present e Expansion cards e Power supply s e Cooling fan assembly if present e Cooling fans e Processor s and heat sink s e Memory modules Let the system dr
97. to 350 Hz for 15 minutes all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 minutes all six sides tested Maximum Shock Operating One shock pulse one pulse each side of the system of 31 G for 2 6 ms in the operational orientation Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms 84 Environmental Maximum Altitude Operating Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 32 G faired square wave pulse with velocity change at 270 inches second 686 centimeters second 3048 m 10 000 12 000 m 39 370 ft Operating Altitude De rating lt 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft Particulate Contamination K NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditions that are causing the damage and or failures Re mediation of environmental conditions will be the responsibility of the customer Air Filtration Conductive Dust
98. to the PERC card cable adapter Connect the PERC card cable adapter to the hard drive Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup and ensure that the hard drive s controller is enabled Oo OND Exit the System Setup and restart the system 10 Install any software required for the hard drive operation as described in the documentation for the hard drive 38 Removing A 2 5 Inch Hard Drive From The Hard Drive Cage 1 Removethe screws from the side of the hard drive cage 2 Removethe hard drive from the hard drive cage 3 Figure 12 Removing and Installing a 2 5 Inch Hard Drive Into the Hard Drive Cage 1 screws 4 2 2 5 inch hard drive cage 3 2 5 inch hard drive Installing A 2 5 Inch Hard Drive Into The Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the hard drive with the screw holes on the hard drive cage 2 Install the screws to secure the hard drive to the hard drive cage 39 LED Module Removing The LED Module A CAUTION
99. to the electrical outlet and turn the system on including any attached peripherals 55 13 Install any device drivers required for the card as described in the documentation for the card Removing The Expansion Card Riser A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turnoffthe system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Openthe system 3 If installed remove the expansion card from the riser For more information see Removing An Expansion Card 4 Presstherelease tab and lift the expansion card riser from the connector on the system board Close the system A 6 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 3 4 Figure 22 Removing and Installing the Expansion Card Riser 1 expansion card riser 2 release tab 3 guide pins 2 4 expansion card riser connector 54 Installing The Expansion Card Riser A iD CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and sim
100. trical outlet 2 Open the system EN Remove the cooling shroud 4 Locate the memory module sockets A CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time 5 Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module socket during installation apply pressure at both ends of the memory module evenly Do not apply pressure to the center of the memory module NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one orientation 7 Press down on the memory module with your thumbs until the memory module snaps into place o Repeat step 4 through step 7 of this procedure to install the remaining memory modules 9 Replace the cooling shroud 49 10 Close the system 11 Reconnect the system to the electrical outlet and turn on the system including any attached peripherals 12 Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory 13 If the valu
101. ts Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 2 Phillips screwdriver e Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the chassis 3 Secure the bezel with the keylock 1 2 A Figure 4 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 27 4 Unhook the right end of the bezel and pull the bezel away from the system Opening And Closing The System A WARNING Opening the system or removing the system cover when the system is on may expose you to a risk of electric shock A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes A CAUTION
102. tup to confirm that the battery is operating properly 9 Enter the correct time and date in the System Setup Time and Date fields 10 Exit the System Setup den di Figure 24 Replacing the System Battery 1 system battery 2 release pin 3 battery connector 57 Processor Removing The Processor A 58 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool befo
103. uding any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Locate the USB connector INT_USB on the system board If installed remove the USB key Insert the USB key into the USB connector Close the system E oN Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup and verify that the USB key is detected by the system 2 1 lt ue Figure 20 Removing and Installing the Internal USB Key 1 USB memory key 2 USB memory key connector Expansion Cards And Expansion Card Risers Expansion Card Installation Guidelines NOTE To use an expansion card you need to install an expansion card riser If your system configuration does not include the expansion card riser purchase a kit with the riser K NOTE If you are installing an expansion card purchase and install fan 3 Your system supports one of the following expansion cards e PCI Express Generation 3 expansion card e PERC H310 H710 H810 K NOTE When you install a PERC card connect the data and power cables to the hard drive using a PERC card cable adapter 51 Expansion Card Types And Form Factor The following table describes the types of expansions cards and the form factor Table 2 Expansion Card Types and Form Factor Card Type Form Factor FC8 HBA full height SAS RAID full height 10 Gb NICs full height 1 Gb NICs
104. ve been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or IDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold 95 Error Code Message Information Details Ambient air temperature is too cool Action Check the system operating environment TMP0120 f Me
105. ves Your system supports Entry Hard Drives and Enterprise Class Hard Drives Entry Hard Drives are designed for 5x8 operating environment with less workload rating to drives and Enterprise Class Drives are designed for 24x7 operating environment Selecting the correct drive class will enable the critical areas of quality functionality performance and reliability to be optimized for the target implementation K NOTE Do not mix Enterprise Class Drives with Entry Hard Drives Choosing the right drive type depends on the usage pattern Improper use of Entry Hard Drives workload rating exceed 55TB year will lead to significant risk and increase the drives failure rate For more information on these hard drives see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at dell com poweredgemanuals Depending on the configuration your system supports one of the following e Up to two 3 5 inch SAS SATA or Nearline SAS hard drives e Up to two 2 5 inch SAS SATA or Nearline SAS hard drives Removing A 3 5 Inch Hard Drive Cage A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
106. xpress Generation 3 One half height full length x16 link 1600 MT s or 1333 MT s unbuffered Error Correcting Code ECC DIMMs Four 240 pin 4GB single rank and 8 GB dual rank 4 GB 32 GB Up to two 3 5 inch Enterprise Class and Entry Class SATA SAS or Nearline SAS hard drives or Up to two 2 5 inch SAS SATA or Nearline SAS hard drives One optional slim 12 7 mm SATA DV DROM or DVD RW drive K NOTE DVD devices are data only Two 10 100 1000 Mbps 83 Connectors Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 3 0 compliant Video 15 pin VGA Front USB Two 4 pin USB 2 0 compliant Video 15 pin VGA Internal USB One 4 pin USB 2 0 compliant Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Maximum 10 C h 50 F h Temperature Gradient Operating and Storage Storage Temperature 40 C to 65 C 40 F to 149 F Limits Temperature Continuous Operation Temperature Ranges 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment for altitude less than 950 m or 3117 ft Humidity Percentage 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew point Range Relative Humidity Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Maximum Vibration Operating 0 26 Gims at 5 Hz
107. y thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system Now Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 69 4 5 6 Ensure that the following components are properly installed e Cooling shroud e Expansion card risers if present e Expansion cards e Power supply s e Cooling fan assembly if present e Cooling fans e Processor s and heat sink s e Memory modules e Hard drive carriers e Hard drive backplane Ensure that all cables are properly connected Close the system Run the appropriate diagnostic test For more info

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