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DELL PowerEdge T110 II

1. 92 Installing System Components Figure 3 26 Removing and Installing the Control Panel Assembly 1 mounting screw 2 control panel board 3 control panel cable 4 standoff Installing the Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable to the control panel board 2 Align the slot in the control panel board with the standoff on the chassis and secure it with the screw See Figure 3 26 Secure the link bracket lock by replacing the screw See Figure 3 26 Secure the control panel cable through the clips beneath the optional tape or optical drive and on the side of the power supply unit Installing System Components 93 on Oo ol Connect the control panel cable to the system board Replace the front bezel See Installing the Front Bezel on page 48 Close the system See Closing the System on page 46 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing the System Board A WARNING The heat sink can get hot during operation To av
2. If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 27 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 73 Reseat the memory modules in their sockets See Installing Memory Modules on page 76 Troubleshooting Your System 107 10 11 12 13 14 15 16 Close the system See Closing the System on page 46 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 27 If the problem is not resolved proceed with the next step Open the system See Opening the System on
3. K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 5 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 45 Install the jumper plug on the password jumper Close the system See Closing the System on page 46 oo N OQ Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 38 122 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Click your country region at the bottom of the page For a full listing of country region click All 3 Click All Support from Support menu Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you
4. Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel 1 From the back of the bezel push the tab at the end of the insert outward 2 Pull the insert away from the bezel See Figure 3 4 Figure 3 4 Removing and Installing the Front Bezel Insert 1 front bezel 2 insert tab 3 front bezel insert 4 notches Installing System Components 49 Installing Front Bezel Insert A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 From the back of the bezel fit the tabs on the end of the insert into the notches on the bezel 2 Snap the other end of the insert into place See Figure 3 4 EMI Filler Panel Depending on the configuration of your system an electromagnetic interference EMI filler panel may be installed in one or more of the 5 inch optical drive bays at the front of the system EMI filler panels are essential for airflow efficiency and for electromagnetic interference protection Before installing an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Filler Panel A
5. Description 64 bit Core Speed Bus Speed Specifies if the processor supports 64 bit extensions Displays the processor clock speed Displays the processor bus speed Using the System Setup Program and Boot Manager 27 Option Description Processor Family Model Stepping Level 2 Cache Level 3 Cache Number of Cores Logical Processor Enabled default Virtualization Technology Disabled default Execute Disable Enabled default Number of Cores per Processor Displays the processor family and model Displays the level 2 cache size Displays the level 3 cache size Displays the number of cores of the processor On processors that support Simultaneous Multi Threading SMT technology each processor core supports up to two logical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Enables or disables Execute Disable Memory Protection Technology If set to All the maximum number of cores in each processor is enabled All default Turbo Mode If Turbo Boost technology is supported by the processor Enabled default enables or disables Turbo Mode C States When set to Enabled th
6. Getting Help 123 124 Getting Help Index Numerics 5 25 inch drive installing 55 battery installing 84 troubleshooting 104 battery system replacing 84 BMC configuring 42 C cable clip 87 CD drive troubleshooting 109 CD DVD drive installing 55 removing 52 chassis intrusion switch installing 90 removing 89 replacing 90 closing the system 46 connectors USB 10 12 video 10 12 contacting Dell 123 cooling fan installing 83 removing 82 replacing 83 troubleshooting 106 damaged systems troubleshooting 103 Dell contacting 123 Dell PowerEdge Diagnostics using 115 diagnostics advanced testing options 117 testing options 116 using Dell PowerEdge Diagnostics 115 when to use 116 DIMM sockets 73 DVD drive See CD DVD drive Index 125 E error messages 24 expansion cards 68 installing 7 1 removing 69 replacing 71 troubleshooting 112 F front bezel insert 49 removing 7 replacing 8 front panel features 10 front panel features 10 G guidelines connecting external devices 13 memory installation 73 H hard drive installing 59 63 removing 57 61 troubleshooting 111 126 Index I O panel installing 93 removing 91 replacing 93 indicators front panel 10 NIC 14 power 10 insert on front bezel removing 9 replacing 50 installing 5 25 inch drive 55 CD DVD drive 55 chassis intrusion swi
7. See Figure 3 15 2 Close the system See Closing the System on page 46 Installing System Components 65 Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules A WARNING The memory modules and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them A CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 4 Hold the touch points on the cooling shroud and lift the cooling shroud out of the system See Figure 3 15 66 Installing System Components Figure 3 15 Removing and Installing the Co
8. product Turn off the system and all attached peripherals Open the system See Opening the System on page 45 Reseat the fan s power cable Aa WS N Turn on the system If the fan functions properly close the system See Closing the System on page 46 5 If the fan does not function turn off the system and install a new fan See Installing the Cooling Fan on page 83 6 Close the system See Closing the System on page 46 Turn on the system If the problem is resolved close the system See Closing the System on page 46 If the replacement fan does not operate see Getting Help on page 123 106 Troubleshooting Your System Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 73 and verify that your memory configuration complies with all applicable guidelines If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 115
9. 5 Inch Hard Drive When Available A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Installing System Components 61 2 Open the system See Opening the System on page 45 3 Disconnect the data power cable s from the hard drive s by pulling the blue tab 4 Press the blue tabs on each side of the hard drive carrier toward each other and slide the bracket up and out of the bay See Figure 3 12 Figure 3 12 Removing a 2 5 Inch Hard Drive Carrier 1 hard drive 2 hard drive carrier 3 blue tabs 4 5 Remove the four screws on the two sides of the hard drive carrier and pull out the hard drive See Figure 3 13 62 Installing System Components Figure 3 13 Removing and Installing a 2 5 Inch Hard Drive 1 hard drive 2 screws 4 3 hard drive bracket a Slide the hard drive carrier back in the hard drive bay 7 Connect the power data cable s to the hard drive s 8 Close the system See Closing the System on page 46 Installing a 2 5 Inch H
10. Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 99 for the appropriate drive installed in your system If the problem persists see Getting Help on page 123 16 About Your System System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Message Causes Corrective Actions BIOS System is in manufacturing Reboot to take the system MANUFACTURING mode out of manufacturing mode MODE detected MANUFACTURING MODE will be cleared befo the next boo System reboo required for normal operation re t t Caution NVRAM CLR jumper NVRAM_CLR jumper is installed in the clear setting Move the NVRAM_CLR jumper to the default is installed on CMOS has been cleared position pins 3 and 5 See system board Figure 6 1 for jumper Please run location Restart the system SETUP and re enter the BIOS settings See Using the System Setup Program and Boot Manager on page 23 Invalid An invalid system Run the System Setup configuration configuration caused a program and review the information system halt current settings See Using
11. Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 17 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow or lt Tab gt Moves to the next field lt Enter gt Spacebar lt gt or Cycles through the settings in a field In many lt gt fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt FI gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 24 Using the System Setup Program and Boot Manager System Setup Options Main Screen Dell Inc war dell com Setup c Insyde Software All Rights Reserved PowerEdge 1T110 II BIOS Ver
12. System on page 45 Disconnect the chassis intrusion switch cable from the INTRUSION connector on the system board See Figure 6 1 4 Slide the chassis intrusion switch out of the securing bracket notch See Figure 3 24 Installing System Components 89 5 Remove the switch and its attached cable from the system Figure 3 24 Removing and Installing the Chassis Intrusion Switch _ J 1 chassis intrusion switch 2 securing bracket notch 3 INTRUSION connector Installing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 24 Slide the switch into the securing bracket notch Connect the switch cable to the INTRUSION connector on the system board See Figure 6 1 90 Installing System Components 4 Close the system See Closing the System on page 46 Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as di
13. activity indicator lights up when the hard drive is in use Connect USB devices to the system The ports are USB 2 0 compliant The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights on page 15 One optional half height using one drive bay One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only About Your System 11 Back Panel Features and Indicators Figure 1 2 Back Panel Features and Indicators Item Indicator Button or Icon Description Connector l Padlock ring Locks the cover release latch 2 Security cable slot Connects a cable lock to the system 3 Power supply 305 W power supply 4 Cable clasp Secures the power cable 12 About Your System Item Indicator Button or Icon Description Connector 5 USB connectors 4 ess Connect USB devices to the system The ports are USB 2 0 compliant 6 eSATA connector eSATA Connects additional storage devices 7 Serial connector lolol Connects a serial device to the system 8 Video connector IDI Connects a VGA display to the system 9 Ethernet connector m Integrated 10 100 1000 NIC connector 10 PCle expansion card Connects up to four PCI Express slots 4 expansion cards Guidelines for Connecting External Devices e Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the
14. and Boot Manager on page 23 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 84 If the problem is not resolved by replacing the battery see Getting Help on page 123 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Your System Troubleshooting Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Reseat the power supply by removing and reinstalling it See Removing the Power Supply on page 86 and Installing the Power Supply on page 87 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly
15. be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated Close the expansion card latch See Figure 3 16 Connect all cables to the expansion card 10 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 11 Close the system See Closing the System on page 46 SAS Controller Expansion Card Read the installation instructions in the documentation for your SAS controller card Install the card in the expansion card connector see Installing an Expansion Card on page 71 and connect the hard drive activity indicator cable from the card to the HD_ACT_CARD AUXLED1 connector on the system board see Figure 6 1 to locate the connector Secure the cables to the slots to manage the slack For information on connecting hard drives see Hard Drives on page 57 72 Installing System Components System Memory Your system supports DDR3 ECC unbuffered memory modules UDIMMs The DIMMs can be 1066 or 1333 MHz Single and dual rank DIMMs can be 1066 or 1333 MHz The system contains four memory so
16. configuration must consist of either all SATA hard drives or all SAS hard drives Mixed configurations are not supported Hard Drive Installation Guidelines Your system supports up to four 3 5 inch or six 2 5 inch hard drives in internal drive bays Removing a 3 5 Inch Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 45 Disconnect the data power cable from the hard drive by pulling the blue tab 4 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the bay See Figure 3 9 Installing System Components 57 58 Figure 3 9 Removing and Installing a 3 5 Inch Hard Drive K hard drive 2 power data cable tabs 2 4 hard drive bracket GZ NOTE If you are not replacing the hard drive remove the drive from the drive bracket see Figure 3 11 and insert the empty bracket back into the drive bay Detach the h
17. diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters Running the System Diagnostics 115 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s i
18. instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 Ensure that the following components are properly installed e Cooling shroud and expansion card stabilizer e Expansion cards e Power supply e Cooling fan e Processor and heat sink e Memory modules e Hard drive carriers 4 Ensure that all cables are properly connected Close the system See Closing the System on page 46 Troubleshooting Your System 103 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 115 If the tests fail see Getting Help on page 123 Troubleshooting the System Battery A CAUTION Many repairs may only be done by a certified service technician You 104 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See Using the System Setup Program
19. lt Ctrl gt lt C gt fora SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and Boot Manager on page 23 If the problem persists see Troubleshooting Expansion Cards on page 112 Troubleshooting Your System 111 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You 112 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the ap
20. memory module Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Repeat step 6 through step 10 of this procedure to install the remaining memory modules See Table 3 2 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 46 Reconnect the system and peripherals to their power sources and turn them on Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen Installing System Components 71 17 18 The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 6 through step 10 of this procedure checking to ensure that the memory modules are firmly seated in their socket
21. on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 122 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 119 System Board Connectors Figure 6 1 System Board Jumpers and Connectors PWRD_EN Ie fe Tale Te le le ARTT Nee Ue be I e BA ee NVRAM_CLR ff Table 6 2 System Board Jumpers and Connectors Item Connector Description l USB USB connectors 4 2 SATA_F eSATA eSATA connector 3 COM Serial connector 4 VGA Video connector 120 Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description 5 NIC NIC connector 6 FAN System fan connector 7 SLOT PCIE _G2_X8 PCle x8 half length 8 SLOT2 PCIE _G2_X8 PCle x8 full length 9 SLOT3 PCIE _G2_X PCle x4 half length 10 BATTERY Battery socket 11 SLOT4 PCIE_G2_X 1 PCle x1 half length 12 HD_ACT_CARD Auxiliary hard drive LED 13 INT_USB1 and INT_USB2 Internal USB key 1 and 2 14 CPU Processor 15 DIMM_A2 DIMM_A2 memory m
22. startup accessing system features 9 support contacting Dell 123 system closing 46 opening 45 system board installing 96 removing 94 replacing 96 system cooling troubleshooting 105 system features 128 Index accessing 9 system password 38 system setup options 25 system setup program boot settings 29 entering 24 integrated devices options 29 keystroke 24 memory settings 27 PCI IRQ assignments 30 power management options 32 processor settings 27 SATA settings 28 serial communications options 31 system security options 33 system setup screens main 25 system startup failure 99 T tape drive installing 55 removing 52 telephone numbers 123 TPM security 33 troubleshooting battery 104 CD drive 109 cooling fan 106 damaged system 103 expansion cards 112 external connections 99 hard drive 111 internal USB key 108 keyboard 100 memory 107 NIC 101 power supplies 105 processor 113 system cooling 105 system startup failure 99 video 100 wet system 102 U UEFI Boot Manager entering 35 main screen 36 System Utilities screen 37 UEFI Boot Manager Screen 36 USB front panel connectors 10 internal connector for memory key 88 USB key troubleshooting 108 V video front panel connectors 10 troubleshooting 100 W warning messages 20 warranty 21 wet system troubleshooting 102 Index 129 130 Index
23. system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for the attached device has been installed on the system e If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and Boot Manager on page 23 About Your System 13 NIC Indicator Codes Figure 1 3 NIC Indicator Codes ae La ia JJ 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking The NIC is not connected to the network The NIC is connected to a valid network link at 1000 Mbps The NIC is connected to a valid network link at 10 100 Mbps Network data is being sent or received 14 About Your System Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off Table 1 1 Diagnostic Indicator Code Code Causes Corrective Action OOOO The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the oper
24. time after the system has been powered down Allow the heat sink and processor to cool before handling them Installing System Components A CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 6 Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 18 Wait 30 seconds for the heat sink to loosen from the processor 8 Repeat step 6 and step 7 to loosen the other three heat sink retention screws 9 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 18 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention screws 4 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Installing System Components 79 10 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 19 11 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 19 Figure 3 19 Removing a Processor 1 socket release lever 2 processor 3 notches in processor 2 4 processor shield 5
25. CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the front bezel See Removing the Front Bezel on page 47 Slide the drive release latch in the direction of the arrow to release the shoulder screw and pull the tab to remove the EMI filler panel See Figure 3 5 50 Installing System Components Figure 3 5 Removing and Installing the EMI Filler Panel 1 tab 2 EMI filler panel 3 shoulder screws 2 4 drive release latch Installing an EMI Filler Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screws on the EMI filler panel with the slots in the chass
26. Dell PowerEdge 1110 II Systems Owner s Manual Regulatory Model E11S Series Regulatory Type E11S002 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2011 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own February 2011 Rev A00 Contents 1 About Your System 9 Accessing System Features During Startup 9 Front Panel Features and Indicators 10 Back Panel Features and Indicators 12 Guidelines for Connecting External Devices 13 NIC In
27. Enters the SAS Configuration Utility For more information see the SAS adapter documentation Enters the PERC configuration utility For more information see the PERC card documentation Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators 5 Z 5 Item Indicator Button or Connector Icon Description 10 Power on indicator power button About Your System O The power on indicator lights when the system power is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Item Indicator Button or Connector Icon Description Ww VI System health indicator Hard drive activity indicator USB connectors 2 Diagnostic indicator lights 4 Tape drive optional Optical drive optional 4 6 lt The system health indicator blinks amber when a system fault is detected The hard drive
28. Figure 3 21 Replacing the System Battery positive side of battery connector 2 system battery negative side of battery connector To install the new system battery hold the battery with the facing up and aligned to the metal tab on the socket Press the battery straight down into the socket until it snaps into place Close the system See Closing the System on page 46 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and Boot Manager on page 23 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components 85 Power Supply Removing the Power Supply A CAUTION Many repairs may only be done by a certified service technician You 86 10 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooli
29. If the problem persists replace the faulty power supply 2 Ifthe problem persists see Getting Help on page 123 Troubleshooting System Cooling Problems VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed The cooling fan is removed or has failed See Troubleshooting Cooling Fan on page 106 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 68 Troubleshooting Your System 105 Troubleshooting Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the
30. ZIF socket 6 socket keys 2 80 Installing System Components VAN CAUTION Be careful not to bend any of the pins on the ZIF socket when removing 12 the processor Bending the pins can permanently damage the system board Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor Installing a Processor VAN CAUTION Many repairs may only be done by a certified service technician You u oo 0a A 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new processor Align the processor with the socket keys on the ZIF socket See Figure 3 19 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place Using a c
31. ager Screen Option Description Continue Normal Boot Select Boot Mode Boot Settings System Utilities The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Enables you to access the System Setup program System Services Dell Unified Server Configurator USC Diagnostics and BIOS level boot options 36 Using the System Setup Program and Boot Manager Boot Settings Screen Boot Mode BIOS Option Description Set Boot Order Set Legacy Floppy Drive Order Set Legacy Hard Disk Drive Order Set Legacy CD ROM Drive Order Set Legacy NET Drive Order Set Legacy BEV Drive Order Sets the order of the boot option list Sets the floppy drive boot priority Sets the hard drive boot priority Sets the CD ROM boot priority Sets the network device boot priority Sets the Bootstrap Entry Vector BEV boot priority NOTE Only the first device under Legacy Drive is displayed in the Set Boot Order option Boot Mode UEFI Option Description Add Boot Option Adds a ne
32. ailed to install 18 PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card loose faulty or improperly installed expansion card About Your System Reseat the expansion card Ensure that all appropriate cables are securely connected to the expansion card If the problem persists see Troubleshooting Expansion Cards on page 112 Message Causes Corrective Actions PCle Training Faulty or improperly Reseat the PCle card in the Error Expected installed PCle card in the specified slot number See Link Width is x specified slot Troubleshooting Expansion Actual Link Cards on page 112 If the Width is y problem persists see Getting Help on page 123 SATA Portx There is no device connected Information only device not to the specified SATA port found SATA port x The drive connected to the Replace the faulty drive device auto sensing error SATA port x device configuration error SATA port x device error specified SATA port is faulty The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Mem
33. alf length expansion cards e The system supports up to two SAS or PERC expansion cards to manage external storage A CAUTION To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller card e Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order 68 Installing System Components Table 3 1 Expansion Card Installation Priority Card Card Type Slot Max 25 W Card Priority Priority Allowed l S300 controller l l Y 2 H200 controller 1 2 2 Y 3 6 Gbps SAS HBA 12 2 Y 4 Dual port NICs 3 1 2 3 N 5 Single port NICs 4 3 1 2 4 N 1 Maximum of 2 of any card whose maximum power exceeds 15 W 2 Refer to the expansion card documentation to ensure that the maximum power does not exceed 15 W K NOTE A system only allows one internal storage card to be installed and the additional H200 plugged in slot2 is to support internal Tape Drive See Figure 6 1 for the location of the expansion card slots K NOTE Your system supports only one RAID card You can install either of the above mentioned RAID cards in slot 1 The size of the expansion card
34. ard drives connect the data power cable from the SAS controller card as shown in Figure 3 10 See SAS Controller Expansion Card on page 72 for instructions about installing the card and routing the cables K NOTE The SAS controller card must be installed in SLOT1 PCIE_G2_X8 See Figure 6 1 Installing System Components 59 Figure 3 10 Attaching a SAS Hard Drive to a SAS Controller Expansion Card 3 1 SAS hard drive 2 power data cable 3 data cable 4 SAS controller card 7 Close the system See Closing the System on page 46 8 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 24 9 Exit the System Setup program and reboot the system 10 Partition and logically format the drive See the documentation that came with the drive for instructions on installing any software required for drive operation Removing a 3 5 Inch Hard Drive From a Hard Drive Bracket Detach the hard drive bracket from the hard drive by pushing out the edges of the bracket and removing the hard drive See Figure 3 11 60 Installing System Components Figure 3 11 Removing and Installing a Hard Drive From a Hard Drive Bracket 1 hard drive 2 harddrive bracket 3 blue tabs 2 Installing a 3 5 Inch Hard Drive Into a Hard Drive Bracket Push out the edges of the bracket and snap the hard drive bracket on to the hard drive See Figure 3 11 Removing a 2
35. ard Drive When Available FX CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 Installing System Components 63 To remove the existing hard drive carrier see step of Removing a 2 5 Inch Hard Drive When Available on page 61 Secure the hard drive to the hard drive carrier using the four screws See Figure 3 13 Slide the hard drive carrier back in the hard drive bay Slide the hard drive into the drive bay until it snaps into place Connect the power data cable to the hard drive See Figure 3 14 Figure 3 14 Attaching Power Data Cable to the Hard Drive 64 1 power data cables 2 hard drives Close the system See Closing the System on page 46 Enter the System Setup program and ensure that the hard drive s controller is enabled See Entering the System Setup Program on page 24 Installing System Components 10 11 Exit the System Setup program and reboot the system Partition and logically format th
36. ard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 11 Close the system See Closing the System on page 46 Installing System Components Installing a 3 5 Inch Hard Drive VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 To remove the existing hard drive bracket press the blue tabs on each side of the bracket toward each other and slide the bracket up and out of the system See Figure 3 9 Snap the hard drive bracket on to the hard drive See Figure 3 11 Slide the hard drive into the drive bay until it snaps into place Connect the power data cable to the hard drive e For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA connectors on the system board See Figure 6 1 for the location of the hard drive connectors on the system board e For connection to a SAS controller expansion card SAS or SATA h
37. ating system The system is in a normal operating condition after POST Plug the system into a working electrical outlet and press the power button Information only 0090 BIOS checksum failure detected system is in recovery mode See Getting Help on page 123 0009 Possible processor failure See Troubleshooting the Processor on page 113 0000 Memory failure See Troubleshooting System Memory on page 107 OOOO Possible expansion card failure See Troubleshooting Expansion Cards on page 112 00090 Possible video failure See Getting Help on page 123 About Your System 15 Code Causes Corrective Action 0009 Hard drive failure Ensure that the hard drives are properly connected See Hard Drives on page 56 for information on the drives installed in your system 0000 Possible USB failure See Troubleshooting a USB Device on page 100 090900 No memory modules detected See Troubleshooting System Memory on page 107 09090900 System board failure See Getting Help on page 123 0000 Memory configuration error See Troubleshooting System Memory on page 107 09000 Possible system board resource and or system board hardware failure See Getting Help on page 123 009009 Possible system resource configuration error See Getting Help on page 123 00009 Other failure
38. ce For all but the Custom setting the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently Options are OS DBPM Maximum Performance or Minimum Power Options are Maximum Performance or Minimum Power Options are Maximum Performance a specified frequency or Minimum Power 32 Using the System Setup Program and Boot Manager System Security Screen Option Description TPM Security Off default TPM Status TPM Activation TPM Clear System Password Not Enabled default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Disabled the TPM is disabled When set
39. ckets each two socket set is organized into two channels The first socket of each channel is marked with white release levers General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting or producing any video output e Except for memory channels that are unused all populated memory channels must have identical configurations e Memory modules of different sizes can be mixed within a memory channel for example 2 GB and 4 GB but all populated channels must have identical configurations e Memory modules are installed in the numeric order of the sockets beginning with DIMM_AI or DIMM BI e One or two DIMMs per channel can support up to 1333 MHz e If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s Mode Specific Guidelines Your system supports both single channel and dual channel mode A minimal single channel configuration of one 1 GB memory module is also supported in this mode Table 3 2 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The table does not show mixed memory m
40. connectors for the PCI x8 card is PCI x8 Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Disconnect all cables from the card Open the expansion card latch See Figure 3 16 Installing System Components 69 70 10 11 Grasp the expansion card by its edges and carefully remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Replace the expansion card stabilizer See Installing the Expansion Card S
41. d is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field 38 Using the System Setup Program and Boot Manager The password assignment is not case sensitive Certain key combinations are invalid To erase a character press lt Backspace gt K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboot
42. d or disabled at system start up NOTE For more information see Using the System Password on page 38 Allows a new setup password assignment Allows a new system password assignment If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored Using the System Setup Program and Boot Manager Option Description AC Power Recovery Determines how the system supports the staggering of Delay Immediate power up after the AC power has been restored to the default system Options are e Immediate No delay for power up e Random A random delay of 45 to 240 seconds for BMC User Defined The system delays power up based on the defined amount The defined range is 45 to 240 seconds for BMC Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen display
43. d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 115 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 45 Ensure that the processor and heat sink are properly installed See Installing a Processor on page 81 Close the system See Closing the System on page 46 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 123 Troubleshooting Your System 113 114 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the Online Diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include
44. dicatorCodes 14 Diagnostic Lights 15 System Messages 17 Warning Messages 20 Diagnostics Messages 20 Alert Messages 000 20 Other Information YouMayNeed 21 2 Using the System Setup Program and Boot Manager 23 Choosing the System Boot Mode 23 Entering the System Setup Program 24 Responding to Error Messages 24 System Setup Options 25 Contents MainScreen 0 0 00004 25 Memory Settings Screen 27 Processor Settings Screen 27 SATA Settings Screen 28 Boot Settings Screen 29 Integrated Devices Screen 29 PCI IRQ Assignments Screen 30 Serial Communication Screen 31 Power Management Screen 32 System Security Sereen 33 Exit Screens ae uc aea CiGadawac as 35 Entering the UEFI Boot Manager 35 Using the Boot Manager Navigation Keys 36 Boot Manager Screen 36 Boot Settings Screen 37 System Utilities Screen 37 System and Setup Password Features 38 Using the System Password 38 Using the Setup Password 40 Embedded System Management 41 Baseboard Management Controller Configuration 42 Entering t
45. e exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 To assign a new setup password perform the steps in Assigning a Setup Password on page 40 Embedded System Management The Dell USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The Dell USC can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by Dell USC The following features of Dell USC are supported on systems with Baseboard Management Controller BMC e Installing an operating system e Running diagnostics to validate the memory I O devices processor physical disks and other peripherals Using the System Setup Program and Boot Manager 41 For more i
46. e drive See the documentation that came with the drive for instructions on installing any software required for drive operation Expansion Card Stabilizer Removing the Expansion Card Stabilizer A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 45 Press the release tab and lift the expansion card stabilizer out of slots in the chassis See Figure 3 15 Installing the Expansion Card Stabilizer A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Slide the edge of the expansion card stabilizer into the slots in the cooling shroud and chassis until the release tab locks into place
47. e electrical outlet Press the power button to ground the system board Lay the system on its side as shown in Figure 3 2 Open the system by sliding the cover release tab toward the back of the system grasp the cover on both sides and carefully lift the cover away from the system See Figure 3 2 Installing System Components 45 Figure 3 2 Opening and Closing the System 1 release tab Closing the System 1 Align the cover with the slots on the bottom of the chassis See Figure 3 2 2 Press down on the cover until the cover release tab snaps into place 3 Place the system upright on a flat stable surface 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 46 Installing System Components Front Bezel Removing the Front Bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 Slide the drive release latch in the direction of the arrow until it releases the fr
48. e processor can operate in all Enabled default available power states SATA Settings Screen Option Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI AHCI default or RAID modes Port A Auto enables BIOS support for the device attached to Auto default SATA port A Off disables BIOS support for the device Port B Auto enables BIOS support for the device attached to Off default SATA port B Off disables BIOS support for the device 28 Using the System Setup Program and Boot Manager Option Description Port C Off default Port D Off default Port E Auto default eSATA port Auto default Auto enables BIOS support for the device attached to SATA port C Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port D Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Auto enables BIOS support for the device attached to the eSATA port Off disables BIOS support for the device Boot Settings Screen Option Description Boot Mode A CAUTION Switching the boot mode could prevent BIOS default the system from booting if the operating system was Boot Sequence Retry Disabled default not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface UEFI you can set this opti
49. ead and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Disconnect the fan s power cable from the system board Pull the fan release tab and slide the fan out of the securing slots on the chassis and lift the fan out Installing System Components Figure 3 20 Removing and Installing the Cooling Fan 1 release tab 2 securing tabs 3 power cable Installing the Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the system fan with the securing slots on the chassis Slide the system fan into the securing slots until the tabs lock into place Connect the fan cable to the system board See Figure 6 1 for the location of the connector Installing System Components 83 4 Replace expansion card stabilizer See In
50. eps in Assigning a Setup Password on page 40 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid To erase a character press lt Backspace gt When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required 40 Using the System Setup Program and Boot Manager Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options ar
51. ernal Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 2 for the front and back panel connectors on your system Troubleshooting Your System 99 Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 123 Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 4 1 100 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the s
52. eylock e 2 Phillips screwdriver e Wrist grounding strap Installing System Components 43 Inside the System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System chassis intrusion switch power supply 2 cooling shroud 4 expansion card stabilizer heat sink 6 hard drives 4 8 tape drive optional an a wo optical drive optional 44 Installing System Components Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from th
53. ge 45 Locate the USB connector on the system board See Figure 6 1 Insert the USB memory key into the USB connector See Figure 3 23 Close the system See Closing the System on page 46 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program and Boot Manager on page 23 The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program See Integrated Devices Screen on page 29 To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program Installing System Components Figure 3 23 Removing and Installing a USB Memory Key gt pN t 1 USB memory key 2 USB memory key connector Chassis Intrusion Switch Removing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the
54. gn the power supply mounting holes with the mounting holes on the back panel 3 Slide the power supply toward the back panel until it snaps into place over the power supply release tab 4 Using a 2 Phillips screwdriver install the four screws that secure the power supply to the back panel Installing System Components 87 Secure the I O panel and SATA cables if present to the routing clip on the side of the power supply Connect all the power cables to the system board and drives Replace the cooling shroud See Installing the Cooling Shroud on page 67 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 Close the system See Closing the System on page 46 Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device A CAUTION Many repairs may only be done by a certified service technician You ao oo Aa O N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on pa
55. he BMC Setup Module 42 3 Installing System Components 43 Recommended Tools 43 Inside the System 44 Opening and Closingthe System 45 Opening the System 45 Contents Closing the System 46 FrontBezel 2 2 47 Removing the Front Bezel 47 Installing the Front Bezel 48 Removing Front Bezel Insert 49 Installing Front Bezel Insert 50 EMIFillerPanel 50 Removing an EMI Filler Panel 50 Installing an EMI Filler Panel nanana 51 Optical and Tape Drives Optional 52 Removing an Optical or Tape Drive 52 Installing an Optical or Tape Drive 55 Hard Drives 04 56 Hard Drive Installation Guidelines 57 Removing a3 5 Inch Hard Drive 57 Installing a 3 5 Inch Hard Drive 59 Removing a 3 5 Inch Hard Drive From a Hard Drive Bracket 60 Installing a 3 5 Inch Hard Drive Into a Hard Drive Bracket 61 Removing a 2 5 Inch Hard Drive When Available nanana aaa 61 Installing a 2 5 Inch Hard Drive When Available onanan anaana 63 Expansion Card Stabilizer 65 Removing the Expansion Card Stabilizer 65 Installing the Expansion Card Stabilizer 65 CoolingShroud 66 Removing the Coo
56. he system board by its edges lower the system board into the chassis CAUTION Do not lift the system board by grasping a memory module processor or other components Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat Push the system board toward the back of the chassis until the board is in place Tighten the ten screws to secure the system board to the chassis See Figure 6 1 Transfer the processor to the new system board See Removing the Processor on page 78 and Installing a Processor on page 81 Replace all the memory modules and memory blanks See Installing Memory Modules on page 76 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board e SATA interface cable if applicable e Control panel interface cable e Optical tape drive power cable e System board power cables Install all expansion cards See Installing an Expansion Card on page 71 Replace the cooling fan See Installing the Cooling Fan on page 83 Replace the heat sink See Installing a Processor on page 81 Installing System Components 13 14 15 16 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 Close the system See Closing the System on page 46 Rec
57. is and slide the EMI filler panel into the bay until it clicks into place See Figure 3 5 2 Replace the front bezel See Installing the Front Bezel on page 48 3 Close the system See Closing the System on page 46 Installing System Components 51 Optical and Tape Drives Optional Your system contains two 5 25 inch drive bays In the upper 5 25 inch drive bay you can install only an optical drive In the lower 5 25 inch drive bay you can install either an optical or a tape backup unit Removing an Optical or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You 52 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the front bezel See Removing the Front Bezel on page 47 Disconnect the power and data cables from the back of the drive See Figure 3 6 for disconnecting a SAS connection and Figure 3 7 for disconnecting a SATA connection Slide the drive release latch in the direction of the arrow to release the shoulder screw and slide the drive out to remo
58. ivated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and Boot Manager Option Description Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program VAN CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Processor Settings Screen Option
59. l Communication Power Management System Security Keyboard NumLock On default Displays information related to the processor speed cache size and so on See Processor Settings Screen on page 27 Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 28 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 29 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated Devices Screen on page 29 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 30 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 31 Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 32 Displays a screen to configure the system password and setup password features See System Security Screen on page 33 Using the System Password on page 38 and Using the Setup Password on page 40 for more information Determines whether your system starts up with the NumLock mode act
60. le is fully connected to the tape drive and to the connector on the controller card SAS e Ensure that a power cable is properly connected to the drive and to the system board f Close the system See Closing the System on page 46 5 Run the appropriate online diagnostics tests See Using Online Diagnostics on page 115 If you cannot resolve the problem see Getting Help on page 123 110 Troubleshooting Your System Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 115 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or
61. lean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor Place the heat sink on the processor See Figure 3 19 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 18 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 Installing System Components 81 12 13 14 15 Close the system See Closing the System on page 46 Reconnect the system and peripherals to their power sources and turn them on Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 24 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 116 for information about running the diagnostics Cooling Fan Removing the Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You 82 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty R
62. led in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Sets the remote console terminal type either VT100 VT220 or ANSI Enables or disables BIOS console redirection when the operating system is loaded Using the System Setup Program and Boot Manager 31 Power Management Screen Option Description Power Management OS Control default CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Options are OS Control Custom or Maximum Performan
63. ling Shroud 66 Installing the Cooling Shroud 67 Contents Contents ExpansionCards 68 Expansion Card Installation Guidelines 68 Removing anExpansionCard 69 Installing an ExpansionCard 71 SAS Controller Expansion Card 72 System Memory 0 73 General Memory Module Installation Guidelines 73 Mode Specific Guidelines 73 Removing Memory Modules 75 Installing Memory Modules 76 Process sec 2 Eee ee a ek Oe De 78 Removing the Processor 78 Installing a Processor 81 CoolingFan 004 82 Removing the Cooling Fan 82 Installing the Cooling Fan 83 System Battery 00 4 84 Replacing the System Battery 84 Power Supply 04 86 Removing the Power Supply a na aaau 86 Installing the Power Supply 87 Internal USB Memory Key 88 Chassis Intrusion Switch 89 Removing the Chassis Intrusion Switch 89 Installing the Chassis Intrusion Switch 90 Control Panel Assembly 91 Removing the Control Panel Assembly 91 Installing the Control Panel Assembly 93 System Board 00005 94 Removing the System Board 94 Installing the System Board 96 4 Troubleshooting Yo
64. lose the system See Closing the System on page 46 Troubleshooting Your System 6 Tum on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System on page 46 If the problem is not resolved see Getting Help on page 123 Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and Boot Manager on page 23 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the front bezel See Removing the Front Bezel on page 47 Ensure that the interface cable is securely connected to the optical d
65. nent to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device You can select e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the USB memory key where the test log file is saved You cannot save the file to a hard drive Running the System Diagnostics 117 Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results 118 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors System Board Jumper For information
66. nformation about setting up Dell USC configuring hardware and firmware and deploying the operating system see the Unified Server Configurator documentation at support dell com manuals Baseboard Management Controller Configuration The BMC enables configuring monitoring and recovery of systems remotely The BMC provides the following features e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications at support dell com manuals Entering the BMC Setup Module 1 Tum on or restart your system 2 Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again 42 Using the System Setup Program and Boot Manager Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system k
67. ng Shroud on page 66 Disconnect all the power cables from the system board and drives K NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you replace them to prevent their being pinched or crimped Remove the cables secured to the cable clip on the side of the power supply Using a 2 Phillips screwdriver remove the four screws that secure the power supply to the back panel Press the power supply release tab down and slide the power supply toward the front of the system Lift the power supply out of the chassis See Figure 3 22 Remove the cable clip and set it aside to attach to the new power supply Installing System Components Figure 3 22 Removing and Installing the Power Supply N D g gt va 1 power supply 2 screws 4 3 cable clip 4 power supply release tab Installing the Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Attach the cable clip to the new power supply 2 Ali
68. nput output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Dell USC screen A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results 116 Running the System Diagnostics Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click next to a device or module to view its components Click on any compo
69. o the NIC controller Check the appropriate indicator on the NIC connector e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e If applicable change the autonegotiation setting e Use another connector on the switch or hub See NIC Indicator Codes on page 14 Troubleshooting Your System 101 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 29 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 123 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician You 102 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instruction
70. odule configurations nor do they address the memory speed considerations of any configuration Installing System Components 73 Table 3 2 Sample UDIMM Memory Configurations Memory Sockets Single Processor Memory Module 1 2 Physical Memory GB Size 3 4 1 GB X l X X 2 X X X X 4 2 GB X 2 X X 4 X X X X 8 4 GB X 4 X X 8 X X X X 16 8 GB X 8 X X 16 X X X X 32 74 Installing System Components Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repairs may only be done by a certified service technician You 10 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Install a memory module blank if you are removing a memory module and do not intend to install a replacement Turn off the system including any attached peripherals and disc
71. odule slot 16 DIMM_Al DIMM_AI memory module slot 17 POWERI2V Power connector 12 V 18 DIMM Bl DIMM_B1 memory module slot 19 DIMM_B2 DIMM_B2 memory module slot 20 CTRL_PNL Control panel connector 21 SATA_B SATA connector 22 SATA_A SATA connector 23 SATA_C SATA connector 24 SATA_D SATA connector 25 PWR_CONN Power connector 26 INTRUSION Intrusion switch connector 27 SATA_E ODD SATA connector Jumpers and Connectors 121 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and Boot Manager on page 23 The password jumper enables these password features or disables them and clears any password s currently in use VAN CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 45 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board 4 Close the system See Closing the System on page 46 The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug
72. oid burns ensure that the system has sufficient time to cool before removing the system board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION If you are using the Trusted Platform Module TPM with an encryption 94 program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drive s Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Disconnect all cables from the system board Remove the cooling fan See Removing the Cooling Fan on page 82 Remove all expansion cards and any attached cables See Removing an Expansion Card on page 69 Installing Sy
73. oling Shroud 1 cooling shroud 2 expansion card stabilizer 3 release tab 4 cooling shroud touch points 2 Installing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the holes on the cooling shroud with the alignment guides on the system fan 2 Hold the touch points on the cooling shroud and carefully lower the cooling shroud into the system Ensure that no cables are under the edges of the cooling shroud Installing System Components 67 3 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 4 Close the system See Closing the System on page 46 Expansion Cards Expansion Card Installation Guidelines Your system supports up to four PCle Generation 2 cards To identify the expansion slots see Figure 6 1 Observe the following notes and guidelines regarding the expansion card slots e The expansion card slots are not hot swappable e PCIExpress Generation 2 and Generation expansion cards are supported in all slots e Slot 2 supports full length expansion cards slots 1 3 and 4 support h
74. on to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If this field is enabled and the system has failed to boot the system re attempts to boot after 30 seconds Integrated Devices Screen Option Description User Accessible USB Ports All Ports On default Internal USB Port On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Enables or disables the internal USB port Using the System Setup Program and Boot Manager 29 Option Description Embedded NICI and NIC2 Enabled default Embedded Gb NIC1 Enabled with PXE default MAC Address Embedded Gb NIC2 Enabled default MAC Address OS Watchdog Timer Disabled default Embedded Video Controller Standard default Enables or disables the operating system interface of the NIC1 and NIC2 controllers The NICs may also be accessed through the system s management controller PXE support allows the system to boot from the network Enabled with iSCSI Boot option is available if the NIC on board supports iSCSI Displays the MAC address for the NIC PXE support allows the system to boot from the network Enabled with iSCSI Boot option is available if the NIC on board supports iSCSI Di
75. onnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Locate the memory module sockets See Figure 6 1 CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 17 Replace any removed memory modules with memory module blanks to ensure proper system cooling See Installing Memory Modules on page 76 for installation instructions Replace the cooling shroud See Installing the Cooling Shroud on page 67 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 65 Close the system See Closing the System on page 46 Installing System Components 75 Figure 3 17 Removing and Installing a Memory Module memory module 2 memory module socket ejectors 2 alignment key Installing Memory Modules A WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module A CAUTION Many repair
76. onnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 97 98 Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video output especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and Boot Manager on page 23 e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 73 For all other startup issues note the system messages that appear onscreen See System Messages on page 17 for more information Troubleshooting Ext
77. ont bezel from its side hinges See Figure 3 3 K NOTE The drive release latch secures and releases the front bezel and helps to secure the drives 4 Carefully tilt the front bezel away from the chassis and lift it out as shown in Figure 3 3 5 Close the system See Closing the System on page 46 Installing System Components 47 Figure 3 3 Removing and Installing the Front Bezel 1 drive release latch 2 front bezel Installing the Front Bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the front bezel with the slots on the chassis See Figure 3 3 2 Snap the bezel into place 48 Installing System Components Removing Front Bezel Insert A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE
78. ory on page 107 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and Boot Manager on page 23 If the problem persists replace the system battery See System Memory on page 73 About Your System Message Causes Corrective Actions Timer chip Faulty system board See Getting Help on counter 2 page 123 failed TPM failure A TPM function has failed See Getting Help on page 123 Warning No Micro code update failed Update the BIOS firmware micro code See Getting Help on update loaded page 123 for processor n NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on support dell com manuals Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tes
79. page 45 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 76 Close the system See Closing the System on page 46 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 123 Troubleshooting an Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You 108 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 29 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Locate the USB key and reseat it C
80. please run SETUP the System Setup Program program and Boot Manager on page 23 Keyboard Faulty keyboard controller See Getting Help on controller faulty system board page 123 failure About Your System Message Causes Corrective Actions Keyboard data line failure Keyboard stuck key failure Keyboard cable connector is improperly connected or the keyboard is defective Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 100 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 73 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting a USB Device on page 100 Troubleshooting an Optical Drive on page 109 and Troubleshooting a Hard Drive on page 111 See Using the System Setup Program and Boot Manager on page 23 for information on setting the order of boot devices PCI BIOS f
81. propriate online diagnostic test See Using Online Diagnostics on page 115 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 71 Close the system See Closing the System on page 46 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove all expansion cards installed in the system See Removing an Expansion Card on page 69 Close the system See Closing the System on page 46 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 123 For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 45 c Reinstall one of the expansion cards d Close the system See Closing the System on page 46 Troubleshooting Your System e Run the appropriate diagnostic test If the tests fail see Getting Help on page 123 Troubleshooting the Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting an
82. rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Control Panel Assembly 1 2 3 A Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Remove the front bezel See Removing the Front Bezel on page 47 CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable To disconnect the control panel cable from the system board press the metal tabs on the ends of the cable connector and gently work the connector out of the socket Remove the screw holding the link bracket lock and lift the link bracket lock out of the system Installing System Components 91 Figure 3 25 Removing and Installing the Link Bracket Lock D 1 2 1 screw 2 link bracket lock 6 Remove the mounting screw holding the control panel assembly to the chassis See Figure 3 26 7 Move the control panel assembly toward the back of the system and lift it out of the system A CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable 8 To disconnect the control panel cable from the control panel assembly press the metal tabs on the ends of the cable connector and gently work the connector out of the socket
83. rive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 46 If the problem is not resolved see Getting Help on page 123 Troubleshooting Your System 109 Troubleshooting a Tape Backup Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different tape cartridge 2 Ensure that the device drivers for the tape backup unit are installed and are configured correctly See your tape drive documentation for more information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 For external tape drives ensure that the tape drive s interface cable is fully connected to the external port on the controller card For internal tape drives check the cable connections a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 45 c Reseat the controller card in the expansion card slot d Ensure that the tape drive s interface cab
84. s e Saving Changes and Exit e Discarding Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the Boot Manager The Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting To enter the Boot Manager 1 Turn on or restart your system Using the System Setup Program and Boot Manager 35 2 Press lt F11 gt after you see the following message lt F11 gt Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the Boot Manager Navigation Keys Keys Action Up arrow Down arrow lt Enter gt lt Esc gt lt Fl1 gt Moves to and highlights the previous field Moves to and highlights the next field Selects the field and sub menu Refreshes the Boot Manager screen or returns to the Boot Manager screen from the other program screens Displays the Boot Manager help file Boot Man
85. s Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 116 Processor Removing the Processor A CAUTION Many repairs may only be done by a certified service technician You 78 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the system of stored power prior to removing the cover K NOTE It is recommended that you always use a static mat and wrist grounding strap while working on components in the interior of the system Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooling Shroud on page 66 WARNING The heat sink and processor are hot to touch for some
86. s Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 40 the system accepts your setup password as an alternate system password 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Delete gt 2 Type your password and press lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Using the System Setup Program and Boot Manager 39 Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password 3 The setting changes to Not Enabled To assign a new setup password perform the st
87. s may only be done by a certified service technician You 76 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 45 Installing System Components 10 11 12 13 14 15 16 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 Remove the cooling shroud See Removing the Cooling Shroud on page 66 Locate the memory module sockets See Figure 6 1 Remove the memory module blanks from the sockets in which you plan to install memory modules Press out the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 17 K NOTE Make sure to retain any removed memory module blanks for future use Handle each memory module only on either card edge ensuring not to touch the middle of the
88. s that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 Disassemble components from the system See Installing System Components on page 43 e Hard drives e USB memory key e Cooling shroud and expansion card stabilizer e Expansion cards e Power supply e Cooling fan e Processor and heat sink e Memory modules Let the system dry thoroughly for at least 24 hours Troubleshooting Your System Reinstall the components you removed in step 3 Close the system See Closing the System on page 46 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help on page 123 8 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 71 9 Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 If the tests fail see Getting Help on page 123 Troubleshooting a Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety
89. sion xx yy 2z Sraten TIME sadraio dka aa na aaa 00 00 00 Syster Date eioi a a aA a DAY MO DATE R Henory Settings wevscccncnennsneuscsenccsceccnsvacanve lt Enter gt PLOCeSSOL Settings scscccccssscccccccesscccsseccecce lt Enter gt DATA SOCEINGS oases iio tis KAANANE es NEON CES i MONO OS lt Enter gt BOOG SCCtings si eshte ctv de avevie os eae SESAR NIA lt Enter gt Integrated Devices cccccceccccccccccsececcsesuceens lt Enter gt PCT IRQ Assignment vcccsencccansnenenadnscwceecneneana lt Enter gt Serial ComMUNIcation aiiin marane aren anaE lt Enter gt Power Management cecee sesecscccccssceccecsseseese lt Enter gt S Stem SCULLY srie ninnau eae tse sisi vies o s aoe neeetees lt Enter gt Up Dowm Arrow to select SPACE to change Fl Help K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 27 Using the System Setup Program and Boot Manager 25 Option Description 26 Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Seria
90. splays the MAC address for the NIC Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available PCI IRO Assignments Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup 30 Using the System Setup Program and Boot Manager Serial Communication Screen Option Description Serial Communication On without Console Redirection default Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default External Serial Connector Serial Devicel default Failsafe Baud Rate 115200 default Remote Terminal Type VT 100 VT220 default Redirection After Boot Enabled default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enab
91. stalling the Expansion Card Stabilizer on page 65 5 Replace the cooling shroud See Installing the Cooling Shroud on page 67 Close the system See Closing the System on page 46 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 45 3 Locate the battery socket See Figure 6 1 A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 4 To remove the system battery push the metal tab away from the battery until the battery pops out 84 Installing System Components
92. stem Components 8 Remove all memory modules See Removing Memory Modules on page 75 A CAUTION The processor and heat sink can become extremely hot Allow sufficient time for the processor and heat sink to cool before handling 9 Remove the processor heat sink See Removing the Processor on page 78 10 Using a 2 Phillips screwdriver remove the ten screws securing the system board to the chassis and then slide the system board toward the front end of the chassis A CAUTION Do not lift the system board by grasping a memory module processor or other components 11 Grasp the system board by the edges of the system board and lift the system board out of the chassis See Figure 3 27 Figure 3 27 Removing and Installing the System Board 1 screws 10 2 system board Installing System Components 95 Installing the System Board A CAUTION Many repairs may only be done by a certified service technician You 10 11 12 96 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new system board Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 3 27 Holding t
93. tabilizer on page 65 Close the system See Closing the System on page 46 Reconnect the system and peripherals to their power sources and turn them on Remove the card s device driver from the operating system Installing System Components Figure 3 16 Removing and Installing an Expansion Card 1 expansion card 2 expansion card stabilizer 3 expansion card latch 4 release tab 5 expansion card slots Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turm off the system and attached peripherals and disconnect the system from the electrical outlet Installing System Components 71 Open the system See Opening the System on page 45 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 65 5 Open the expansion card latch and remove the filler bracket See Figure 3 16 K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must
94. tch 90 cooling fan 83 expansion cards 71 hard drive 59 63 I O panel 93 memory modules 76 power supply 87 processor 81 system battery 84 system board 96 tape drive 55 K keyboards troubleshooting 100 memory branches 73 channels 73 troubleshooting 107 memory key connector USB 88 memory modules DIMMs configuring 73 installing 76 removing 75 messages error messages 24 warning 20 N NIC indicators 14 NICs troubleshooting 101 0 opening the system 45 options system setup 25 P password disabling 122 setup 0 system 38 phone numbers 123 POST accessing system features 9 power indicators 10 power supplies troubleshooting 105 power supply installing 87 removing 86 replacing 87 processor installing 81 removing 78 troubleshooting 113 recommended tools 43 removing CD DVD drive 52 chassis intrusion switch 89 cooling fan 82 expansion cards 69 front bezel 47 hard drive 57 61 I O panel 91 memory modules 75 power supply 86 processor 78 system board 94 tape drive 52 replacing Index 127 chassis intrusion switch 90 cooling fan 83 expansion cards 71 front bezel 48 I O panel 93 power supply 87 system battery 84 system board 96 S safety 99 SAS controller card installing 72 SAS hard drive See hard drive SATA hard drive See hard drive securing your system 33 39 setup password 40
95. to Deactivated the TPM is deactivated When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to off A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 38 for more information Using the System Setup Program and Boot Manager 33 Option Description Setup Password Not Enabled default Password Status Unlocked default Set Setup Password Set System Password Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default 34 Restricts access to the System Setup program by using a setup password NOTE For more information see Using the Setup Password on page 40 When Setup Password is assigned and this field is Locked the system password cannot be change
96. ts on your system See Running the System Diagnostics on page 115 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 20 About Your System Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System 21 About Your System Using the System Setup Program and Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM se
97. ttings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices Set performance and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 35 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 29 of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt immediately at startup K NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and Boot Manager 23
98. ults 118 6 Jumpers and Connectors 119 System Board Jumper 119 System Board Connectors 120 Disabling a Forgotten Password 122 7 Getting Helps bce coeds aueia mha 123 Contacting Dell 123 WDC oiea ails ha an Ny Sd oe ae oe 125 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt lt F10 gt lt Fll gt lt F12 gt lt Cti gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the System Setup program See Using the System Setup Program and Boot Manager on page 23 Enters System Services which opens the Dell Unified Server Configurator USC The Dell USC allows you to access utilities such as embedded system diagnostics For more information see the Dell USC documentation Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and Boot Manager on page 23 Starts Preboot eXecution Environment PXE boot Enters the Baseboard Management Controller BMC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC user documentation
99. umentation that accompanied the drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 45 4 Remove the front bezel See Removing the Front Bezel on page 47 If another drive is installed remove it see Removing an Optical or Tape Drive on page 52 and remove the three shoulder screws to attach to the new drive See Figure 3 8 6 If the drive bay is empty remove the insert on the front bezel See Removing Front Bezel Insert on page 49 7 Remove the three shoulder screws from the EMI filler panel and attach them to the new drive See Figure 3 8 Installing System Components 55 Figure 3 8 Installing Drive Shoulder Screws 1 10 11 12 13 56 shoulder screws 3 Screws are supplied along with the drives ordered from Dell Gently slide the drive into the bay until it clicks into place Attach the SAS cable tape drive or SATA power cable optical drive to the drive Ensure that cables are secured in their respective clips Attach the SATA data cable optical drive Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents Replace the front bezel See Installing the Front Bezel on page 48 Close the system See Closing the System on page 46 Installing System Components Hard Drives K NOTE The system s drive
100. ur System 99 Safety First For You and Your System 99 Troubleshooting System Startup Failure 99 Troubleshooting External Connections 99 Troubleshooting the Video Subsystem 100 Troubleshooting a USB Device 100 Troubleshooting a Serial 1 0 Device 101 TroubleshootingaNIC 101 Troubleshooting a Wet System 102 Troubleshooting a Damaged System 103 Troubleshooting the System Battery 104 Troubleshooting Power Supply 105 Troubleshooting System Cooling Problems 105 Troubleshooting Cooling Fan 106 Troubleshooting System Memory 107 Troubleshooting an Internal USB Key 108 Troubleshooting an Optical Drive 109 Troubleshooting a Tape Backup Unit 110 Contents Troubleshooting a Hard Drive 111 Troubleshooting ExpansionCards 112 Troubleshooting the Processor 113 5 Running the System Diagnostics 115 Using Online Diagnostics 115 Embedded System Diagnostics Features 115 When to Use the Embedded System Diagnostics 116 Running the Embedded System Diagnostics 116 System Diagnostics Testing Options 116 Using the Custom Test Options 117 Selecting Devices for Testing 117 Selecting Diagnostics Options 117 Viewing Information and Res
101. ve it from the drive bay Installing System Components Figure 3 6 Removing and Installing a Tape Drive SAS Connection 1 power data cable 2 drive release latch 3 drive bay screw slots 4 tape drive 5 tape drive shoulder screws 3 Installing System Components 53 Figure 3 7 Removing and Installing an Optical Drive SATA Connection 54 1 A Ss gt ag Y N S nee O P E power data cable 2 drive release latch drive bay screw slots 4 optical drive optical drive shoulder screws 3 If you are installing another drive in the bay see Installing an Optical or Tape Drive on page 55 If the drive is being permanently removed install an insert on the front bezel See Installing Front Bezel Insert on page 50 Replace the front bezel See Installing the Front Bezel on page 48 Close the system See Closing the System on page 46 Installing System Components Installing an Optical or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the drive and prepare it for installation For instructions see the doc
102. w boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Boot From File Set Boot Order Disables and enables a boot option in the boot option list Sets a one time boot option not included in the boot option list Sets the order of the boot option list System Utilities Screen Option Description System Setup System Services Reset System Accesses the System Setup program without rebooting Restarts the system and accesses the Dell USC which allows you to run utilities such as system diagnostics Restarts the system Using the System Setup Program and Boot Manager 37 System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 122 Your system is shipped without the system password feature enabled Operate the system only with system password protection VAN CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system passwor
103. ystem and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 29 If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password on page 122 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings Reconnect and power on each USB device one at a time Troubleshooting Your System 10 Ifa device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 123 Troubleshooting a Serial 1 0 Device 1 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Tum on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 123 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 115 Restart the system and check for any system messages pertaining t

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