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HP ProBook 655 G1

1. 8 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 17 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across e
2. Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right 11 Left E NOTE Refer to the illustration that most closely matches your computer SS Sb o 00O Component Description 1 l Power connector Connects an AC adapter 2 RJ 45 network jack lights 2 Connects a network cable e Amber left The network is showing activity e Green right The network is connected 3 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced eects USB power performance The USB charging port can also charge select models of cell phones and MP3players even when the computer is off NOTE For details about different types of USB ports see Using a USB device on page 55 4 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 5 USB 3 0 port Connects optional USB 3 0 devices and provide enhanced SiT USB power performance NOTE For details about different types of USB ports see Using a USB device on page 55 6 Upgrade bay optical drive shown The upgrade bay can hold either a hard drive or an optical drive that reads and writes select models only to an optical disc It can also hold a weight saver option 7 Optical drive eject button select models Releases the optical drive disc tr
3. Using Computer Setup 87 88 BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 From the Start screen type e and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Ey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing
4. 14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 Vdc 3 33 A 65 W 19 5 Vdc 4 62 A 90 W Eyf NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 95 A Traveling with the computer For best results follow these traveling and shipping tips e Prepare the c
5. Finding information The computer comes with several resources to help you perform various tasks Resources Setup Instructions poster For information about How to set up the computer Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows 8 HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access support Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Regulatory and safety information Battery disposal information Safety amp Comfort Guide To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup posture health and work habits Electrical and mechanical safety information Worldwide Telephone Numbers booklet This booklet is provided with your computer HP support telephone numbers HP
6. Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the
7. Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes which come in a variety of brand names e _ Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes Cleaning yourcomputer 77 CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Ge
8. 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Webcam select models only 39 Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer may have one or more of the following external video ports e VGA e DisplayPort f IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Ey NOTE Refer to the Getting to know your computer on page 4 section for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device
9. 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type e and then click File Explorer From the Start screen type c and then select Computer Ey NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 82 3 If the Windows partition and the Recovery Image partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions Performing a system recovery 81 2 NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operatin
10. A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system YNOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical Ey NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Inserting or removing the battery on page 46 2 3 4 Remove the service door see Removing or replacing the service door on page 59 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of
11. Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Using passwords 71 6 Use a pointing device or the arrow keys to select Disable protection 7 To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant on the Start screen se
12. follow the device manufacturer s instructions Z WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Checking audio functions on the computer Ey NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound and then select Sound When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type s and then select Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your Windows desktop 3 Open a multimedia program and play back the recording To confirm or change the audio settings on your computer
13. identifying 11 104 Index security wireless 20 serial number 93 serial number computer 93 serial port identifying 14 service door release latch 17 Service door release lock identifying 16 setting password protection on wakeup 44 setting power options 42 setup of WLAN 20 setup utility navigating and selecting 85 restoring factory settings 86 shutdown 42 SIM inserting 22 SIM slot identifying 16 Sleep exiting 43 initiating 43 slots ExpressCard 12 13 security cable 11 SIM 16 smart card smart card defined 54 inserting 55 removing 55 smart card slot 12 13 SoftPaqs downloading 79 software antivirus 72 critical updates 72 Disk Cleanup 64 Disk Defragmenter 63 firewall 72 speakers identifying 7 storing a battery 47 switch power 42 switchable graphics 49 System Diagnostics 90 12 13 T temperature 47 testing an AC adapter 49 TouchPad buttons 4 using 26 TouchPad gestures pinching 29 rotating 29 scrolling 28 zooming 29 TouchPad light identifying 5 6 TouchPad zone identifying 4 traveling with the computer 47 94 96 troubleshooting disc burning 100 disc play 99 troubleshooting external display 100 turning off the computer 42 U unresponsive system 42 upgrade bay 12 13 USB 3 0 charging port 12 13 USB 3 0 port 11 12 13 USB cable connecting 56 USB devices connecting 56 description 55 removing 56 USB hubs 55 USB legacy support 85 USB ports identifying 11 12 13 user password 66 usi
14. inserting 76 removing 75 replacing 75 microphone audio in jack identifying 11 microphone mute light 5 6 mouse external setting preferences 26 N network jack identifying 12 13 num Ik key identifying 35 36 num lock light 5 6 num lock external keypad 37 0 operating environment 95 optical drive 57 optical drive eject button identifying 12 13 optional external devices using 57 P passwords administrator 66 BIOS administrator 67 DriveLock 68 user 66 pinching TouchPad gesture 29 pointing devices setting preferences 26 pointing stick 4 Index 103 ports DisplayPort 40 Dual Mode DisplayPort 11 external monitor 11 40 Intel Wireless Display 41 serial 14 VGA 40 power battery 44 conserving 47 options 42 power button 42 power button identifying 7 power connector identifying 12 13 power lights 5 6 10 power switch 42 power saving states 42 product name and number computer 93 public WLAN connection 21 R RAID 64 readable media 42 recovery 83 recovery partition 82 recycle computer 83 refresh 83 regulatory information regulatory label 94 wireless certification labels 94 remove everything and reinstall Windows 83 reset computer 83 steps 83 restoring the hard drive 82 RJ 11 modem jack identifying 14 RJ 45 network jack identifying 12 13 rotating TouchPad gesture 29 S screen brightness keys 34 screen image switching 34 scrolling TouchPad gesture 28 security cable slot
15. Alternates between the navigational and numeric functions on the integrated numeric keypad Integrated numeric keypad Component 1 p Wireless light When num lk has been enabled it can be used like an external numeric keypad Description e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Front 9 Component 2 l Power light Description e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off e White The computer is connected to external power and the battery is charged from 90 to 99 3 f AC adapter Battery light percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged e Blinking white The hard drive is being accessed 4 Hard drive light CO e Amber HP 3D DriveGuard has temporarily parked the hard drive 10 Chapter 2 Getting to know your computer Right Ey NOTE Your computer may look slightly different from the illustration in this section Component Q 1 2 Audio out headph
16. Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port Ey NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected y NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using a serial device select models only Select computer models include a serial port that connects optional devices such as a serial modem mouse or printer Some serial devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions 56 Chapter 7 External cards and devices A
17. DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password f Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password an
18. Finding informat r lt assncrrarrnirnirnrnininunennnan annann rnn NANANA EKANA NANANA NAARAAN NAKKA ANEAN NA AAEREN AKENE 2 2 Getting to know your computer nsien E 4 TOD ae E E E EE RAE aa iaaa aa A EEE aaa a E a 4 Ko U fe 1 P O e a a E E eter rarer eter ent 4 LIQUUS ariasi idee ces ueuladuscaadeutadlesssdoee a tance ied tastes adidas Mileata 5 Buttons and fingerprint reader select Models only ceeeeeeeeeeeeeeeeeeeeteeenteeeeeeeseeenaeeeees 6 KOYE i OE ue AS 8 FON neninn N A E 9 RIONU epee nme Rrra ee na EEEE E E A E E E E E te Cor epaen ree 11 Left saienisi nnii e aina ES a aE ET aE EEE O EEE a a a aii 12 Rear select models Only eesrasrsiianiia in A AAAA AAEE AAAA 14 DISPIS E A EA EE 14 POROM e E T a A E E 16 3 CONMECUIMG tO a nolWork iissa ansaan aaa ani na a i 18 Connecting to a wireless Network 000 0 eee etter eee e etn e ee erent eee NANE I NENESE EANA ENUN SANEREN NEEE E Nin 18 Using the wireless Controls scessirsccreciniiisriiiiiiitn ariin nE EEEE 18 Using the wireless BUTION norissiiiniriniin nnna REEERE 18 Using operating system controls 2 0 00 eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeenaees 19 Using a WLAN crirecrecirciiiiraar o nE EETA A EE 19 Using an Internet service provider seassseesesrssensesrnneserennnannnnnnasatennnaannannaaaeeenn 19 petting upa WLAN secrii orekan anusi NE E E A 20 Configuring a wireless router eee ceeceeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeeaaeeeeeeeenaees 20 P
19. In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive YNOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 n Pe a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the
20. NOTE For more information see the AMD software Help 50 Chapter6 Power management 7 External cards and devices Using memory card readers select models only Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see the Getting to know your computer on page 4 section Inserting a memory card Z CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card A CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions Using memory card readers select models only 51 3 Press in on the card 1 and then remove it from the slot 2 On l Ey
21. Swipe your finger gently from the right edge to display the charms Top edge swipe The top edge swipe allows you to open apps available from the start screen Using pointing devices 31 4 7 IMPORTANT When an app is active the top edge gesture varies depending on the app e Swipe your finger gently from the top edge to display available apps Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps 32 Chapter4 Navigating using the keyboard touch gestures and pointing devices Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions na TIP The Windows button sa on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows button again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts will hel
22. a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers Connecting to a wireless network 21 include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM on page 22 section in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Inserting and removing a SIM CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps Shut down the computer Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the battery bay toward you Remove the battery on Se YS Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated EY NOTE See the image on the battery bay to determine which way the SIM card should be inserted into your computer 8 Replace the battery Ey NOTE HP Mobile Broadband will be dis
23. battery cc ececeeeeeceeeeeeeeeeeeeeeeeeeeaeeeeeeteeeentaaeeeees 46 INSEFMING a Datla scccsetecdeeresdeedeuctessdesdexesiasdeedessedandendenriishlecdesriia legs 46 REMOVING a DAMOry siiaiiisiosc sedis adaseag iina E 47 Conserving battery POWED eeeceeeceeeeeeeetne eter eee eecneeeeeeeeeeaaeeeeeeeesaeeeeeeneniaaees 47 Storing a user replaceable battery select models only eceeeeeeeeeeeeeeeeee 47 Disposing of a user replaceable battery select models only ceeeeeeeee 48 Replacing a user replaceable battery select models Only 0 0 ceeeeeeeeeeeeeeeeees 48 Using external AC POWE oniani oii E ERAEN AE 48 Testing an AC adapo cees 49 Switchable graphics dual graphics select models Only c ceeeeeeeeeeeeeetteeeeeeeeeeeeenaaas 49 Using switchable graphics select models Only cccceeeeeeeeeeeeeeeetteeeeeeeeaas 49 Using dual graphics select models Only 0 ccceecceeeeeeeeeeeeeeneeeeeeettaeeeeeeeeaas 50 T Ertemal carde ANG OV ICS ix oes eccevess vce ven ens AA 51 Using memory card readers select models only ccceceeeeeeeeeeeeeeceeeeeeeeeeaaeeeeeeeeaeeeeeeeenteeeeeeeeeaas 51 INSEMING AMMIOMMONY CAN ereenn a E E O saagedancetsaanedectaeidaes 51 Rem ving a memory Card sonson ARE AA EAA 51 Using ExpressCards select models only ccecceeeeeeeeeeeeeeeeeeeeeneeeeeeeeaeeeeseeaaeeeeeeeaeeeeeeeiaeeeeenenaees 52 Configuring an ExpressCard oeceaceriresn ti
24. drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE e Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Using hard drives 58 CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Chapter 8 Drives Intel Smart Response Technology select models only Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disa
25. either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 oak YN 9 10 11 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter Ey NOTE The DriveLock confirmation is case sensitive 13 To save your change
26. functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Setting power options 45 Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area sh
27. lt ad L A Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Using HP Client Security 73 Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to the Getting to know your computer on page 4 section for the location of the reader on your computer 74 Chapter9 Security 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot
28. of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Display 15 Bottom Component 1 too Service door Description Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 2 7 Battery release latch Releases the battery 3 SIM slot Supports a wireless subscriber identity module SIM select models only The SIM slot is located inside the battery bay 4 ri Docking connector Connects an optional docking device zz 5 Service door release lock Locks the service door gt i 16 Chapter 2 Getting to know your computer Component 6 C 4 Service door release latch Description Releases the service door on the computer 7 Battery bay Holds the battery
29. off 18 Chapter 3 Connecting to a network Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type n and then select Settings 2 Type network and sharing in the search box and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point Ey NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device
30. on page 48 5 Disconnect the hard drive cable 1 6 Loosen the 4 hard drive screws 2 Pull the hard drive tab 3 to the right to disconnect the hard drive 7 Lift the hard drive 3 and then pull the hard drive 4 out of the hard drive bay Installing a hard drive Ey NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay and then lower the hard drive flat into the hard drive bay 1 2 Pull the plastic tab 2 to the left to engage the hard drive with the connector 62 Chapter 8 Drives 3 Tighten the 4 hard drive screws 3 and then reconnect the hard drive cable 4 Replace the service door see Removing or replacing the service door on page 59 5 Insert the battery see Inserting or removing the battery on page 46 6 7 Connect AC power and external devices to the computer Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragme
31. pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Using MultiBoot 89 Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests may be available in S
32. select Advanced gt Boot Options gt UEFI Boot Order for UEFI Hybrid or UEFI Native Boot mode or select Advanced gt Boot Options gt Legacy Boot Order for Legacy Boot Mode and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps i Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a
33. the battery release latch 1 to release the battery Remove the battery from the computer 2 Conserving battery power From the Start screen type power select Settings and then select Power Options Select low power use settings through Power Options Turn off wireless and LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external memory cards that you are not using Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place Ey NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Setting power options 47 Disposing of a user replaceable battery select models only A WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not sh
34. the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to
35. to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates
36. view system information and error logs or select languages in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions 90 Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Ey NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 91 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can e Chat online with an HP technician Eyf NOTE When support chat is not available in a particular language it is available in English e E mail support e Find support telephone numbers e Locate an HP service center 92 Chapter 13 Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer ivIMPORTANT All labels described in this section will be located in one of 3 places depending on your computer m
37. website To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Chapter 1 Welcome Support information Ordering parts and finding additional help Accessories available for the device Resources For information about Limited Warranty Warranty information To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services p Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your servic
38. with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card security features access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 54 Chapter 7 External cards and devices Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer Using aUSB device 55
39. your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options Ey NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair me
40. Assistant app 20 Chapter3 Connecting to a network Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Windows desktop tap and hold or click the network status icon in the notification area at the far right of the taskbar 3 Select your WLAN from the list 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Next Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection EY NOTE The functional range how far your wireless signals travel depends on WLAN i
41. CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys Z WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Ey NOTE Volume can also be controlled through the operating system and some programs 38 Chapter5 Multimedia Ey NOTE Refer to the Getting to know your computer on page 4 section for information on what type of volume controls your computer has Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer
42. For example if a monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer CE fn f6 Decreases speaker volume Increases speaker volume dW fn f8 Mutes or restores microphone sound i fn f9 Decreases the screen brightness level i fn f10 Using keypads Increases the screen brightness level The computer includes an embedded numeric keypad or an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad select models only 34 Chapter4 Navigating using the keyboard touch gestures and pointing devices Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon i
43. Independent Disks RAID technology allows a computer to use two or more hard disks at the same time RAID treats multiple drives as one contiguous drive either through hardware or software settings If multiple disks are set up to work together in this fashion they are referred to as a RAID array For more information see the HP website To access the latest user guides contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html 64 Chapter 8 Drives 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen Ey NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ef NOTE Some features listed in this chapter may not be available on your computer Ey NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Compu
44. NEETA 72 Using HP Client SOCUIILY c25 0ccci8isdecuccevsheasceeWusdesceedoestiabcetddvaateseceaveisdedachddvasdeaneed E 73 Installing an optional security cable oo ee eee eeeee eee ceee teste eeeeeaeeeeeeeaeeeeeeeeeaaeeeeseeeaeeeeeseeeaaeeseeaaeeees 73 Using the fingerprint reader select models only eccececeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeedaeeeeeeeetaeeeeeeneaes 73 Locating the fingerprint reader 0 eee ceeccceceeeeeeeeeeeeene tees eeeeaaeeeeeeeeaaaeeeeseeeaaeeeseeenaeeeeeseeeaas 74 TO TVR RAWLS RNS Sse sec vssaew yeas ney vv divin vv awsiv mle esac a yess nea eee URINE mse Ee NRE ERTS 75 Adding or replacing memory modules 0 0 0 0 ee ee etree eee ee erent ee eee ete nese ee eeeee eee naeeeeeeenaeeeeees 75 Cleaning YOUR COMPULEN wssescebisdawseeen ted ecceddenvececweddenceaateeddeieedadvetiecn ves seeded eneeeae ed endeaceeeeiaehaadesaaetee dns 77 Clganing ProcSduUroS seurosonioioaiiiiri inian aN ENEA NR a 78 Cleaning the display All in Ones or Notebooks ccceeeeeeeeeeteeeeeeeeeeeentaes 78 Cleaning the sides Or COVEN cccccceccccteseececceseeececeeeessecceeeestenedscetensesceeenensansees 78 Cleaning the TouchPad keyboard Or MOUSE 2 seeeeeeceecceeeeeeeeeeeeeeeteees 78 Updating programs and drivers e eee eeeeeeeee eee tene eee e eee eeneeee eee eecneaeeeeesegeeeeeeeeseneaeeeeeseceneeeeeeeeaaees 78 Using SoftPaq Download Manager cece eeeeeee tere teen eter riinan 79 TT Backt
45. NOTE If the card does not eject pull the card out of the slot a Using ExpressCards select models only An ExpressCard is a high performance PC Card that is inserted into the ExpressCard slot ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association PCMCIA Configuring an ExpressCard Install only the software required for the card If you are instructed by the ExpressCard manufacturer to install device drivers e Install only the device drivers for your operating system e Do not install additional software such as card services socket services or enablers that are supplied by the ExpressCard manufacturer 52 Chapter 7 External cards and devices Inserting an ExpressCard Z CAUTION To prevent damage to the computer and external media cards do not insert a PC Card into an ExpressCard slot CAUTION To reduce the risk of damage to the connectors Use minimal force when inserting an ExpressCard Do not move or transport the computer when an ExpressCard is in use Ey NOTE The following illustration may look slightly different than your device The ExpressCard slot may contain a protective insert To remove the insert 1 Press in on the insert 1 to unlock it 2 Pull the insert out of the slot 2 To insert an ExpressCard 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Expr
46. To connect a serial device connect the device cable to the serial port to the computer lolol Using optional external devices Ey NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn off the device To disconnect an unpowered external device turn off the device and then disconnect it on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer Ey NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using optional external devices 57 8 Drives Handling drives A CAUTION Drives are
47. User Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2013 Document Part Number 728345 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details To obtain the latest information in this guide contact support For U S support go to http Avww hp com go contactHP For worldwide suppor
48. Using the integrated numeric keypad select models only esseen 36 Using an optional external numeric keypad 1 00 0 eee eeeeeeeeeeeeeeentteeeeeeeeeeenaaes 36 Oh MUNGO A A A A 38 Using the media activity COntrols o escsrssriseniiiinieeevini inienn isiin E eninin NEEE EARRA EANNA EAEE AARRE ERER 38 ARAUJO progs iE EANA A EA NA 38 Connecting Speakers osrsrisiinssriiriniiriniarir eee ene eter errant ianiai iaiia n viiia 38 AGJUStIAG the VOM scena bexediaaebdade ulwvasstedsdeeeuwedeeeesuanuecdatetadueasecegveeass 38 Connecting Neadphones wc cticseeccetvedacaddesandiadasssneadeacenivdadecaasdvtndichess taeda stale 39 Connecting a microphone cee cette eee teeter treet teat eter teeaaae eee eeeeaeeeeeeeeaaeeeeeeeeiaeeeeeeeeaas 39 Checking audio functions on the computer eee eee eeentee eee eeetaeeeeeeeeaaeeeeseentaeeeeeeeeaaes 39 Webcam selecti models Only sists ceatececeneacehotdeteade lavsctaes A A AAEE 39 WIGDGO e E Siete EEE ea seen ge T E i i ee eee ee ee 40 VGA iieiaei ducted ceaguteceauapsaadedtanaguaaded AAE EEEE E EET SEES 40 DisplayPort Select modals only seesssrssisririrrrinnii arrr niin N EARRA ANNANN NAANA AARNA 40 Intel Wireless Display select models only sseeesssssssssrrrsssssserrrssssrittrrrsssttrrrnsnnntternnnnnnns 41 vi o Fowo momma TIGA sce ssiegSccdiie spay vanas pata vvecetusbvaecesenntuy a 42 Shutting down the computer sessur aa Dee sasuezcees E hatadees Getedeeeveenigassee aodecs 42 Setting pow
49. abled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot 22 Chapter 3 Connecting to a network Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a m
50. ard slot 12 13 Battery Check 45 configuring external AC power using 48 battery information finding 45 ExpressCards 52 external devices 57 battery power 44 connecting toa WLAN 21 external drive 57 battery release latch 16 connector power 12 13 external monitor port 11 40 battery temperature 47 conservation power 47 BIOS corporate WLAN connection 21 F determining version 87 critical battery level 42 f11 recovery 82 downloading an update 87 critical updates software 72 Face Recognition 39 updating 87 fingerprint reader 73 Bluetooth device 18 23 D fingerprint reader identifying 7 Bluetooth label 94 Disk Cleanup software 64 firewall software 72 buttons Disk Defragmenter software 63 fn key identifying 8 9 33 left pointing stick 4 display image switching 34 function keys identifying 8 9 left TouchPad 4 DisplayPort connecting 40 media 38 docking connector identifying 16 G optical drive eject 12 13 drive media 42 GPS 23 power 7 42 graphics modes switching 49 102 Index H hard drive external 57 HP 3D DriveGuard 64 installing 62 removing 61 hard drive light 10 64 hard drive recovery 82 hard drive identifying 16 headphone audio out jack 11 Hibernation exiting 43 initiating 43 high definition devices connecting 41 hot keys adjusting volume 34 decrease screen brightness 34 decreasing speaker sound 34 description 33 increase screen brightness 34 increasing speaker sound 34 mute microphone sound 34 muting micro
51. asswords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Protecting the computer 65 Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e If HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user
52. ates from Microsoft as soon as you receive an alert 72 Chapter9 Security You can choose whether updates are installed automatically To change the settings from the Start screen type c and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using HP Client Security HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable Ey NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Eyf NOTE The security cable slot on your computer may look slightly different from the illustration in this section Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key
53. aved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation 98 Appendix B Troubleshooting An external device is not working
54. ay only 8 ExpressCard slot or smart card reader Supports optional ExpressCards or smart cards depending on the configuration 12 Chapter2 Getting to know your computer Seaver eer OHI 9 Component Description 1 Power connector Connects an AC adapter 2 RJ 45 network jack lights 2 Connects a network cable TTT e Amber left The network is showing activity e Green right The network is connected 3 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced eects USB power performance The USB charging port can also charge select models of cell phones and MP3players even when the computer is off NOTE For details about different types of USB ports see Using a USB device on page 55 4 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced so USB power performance NOTE For details about different types of USB ports see Using a USB device on page 55 6 Upgrade bay optical drive shown The upgrade bay can hold either a hard drive or an optical drive that reads and writes select models only to an optical disc It can also hold a weight saver option 7 Optical drive eject button select models Releases the optical drive disc tray only 8 ExpressCard slot or smart card reader Supports optional ExpressCards o
55. ble SRT 1 From the Start screen type Intel and then select Intel Rapid Storage Technology 2 Click the Acceleration link and then click the Disable Acceleration link 3 Wait for the Acceleration Mode to complete 4 Click the Reset to Available link iy IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes Ef NOTE HP does not support SRT with self encrypting drives SEDs Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive and other components 1 Remove the battery see Inserting or removing the battery on page 46 2 With the battery bay toward you slide the service door release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service door Ey NOTE If you not want to use the optional screw you can store it inside the service door Using hard drives 59 3 Slide the service door toward the front of the computer 4 and lift 5 to remove the service door Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components 1 Tilt down the service door to align the front edge of the service door nea
56. ctHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician Ey NOTE When chat is not available in a particular language it is available in English E mail HP support o Find HP support worldwide telephone numbers o Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Ey NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e If the computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure Troubleshooting resources 97 The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be
57. d and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 a oe ok 5 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection 70 Chapter9 Security Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock
58. d reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 82 Chapter 11 Backup and recovery Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Eyf NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on rei
59. d then press enter Using passwords 67 4 When prompted type your current password 5 When prompted type your new password again to confirm 6 To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security gt Change Password and then press enter 4 When prompted type your current password 5 When prompted for the new password leave the field empty and then press enter 6 Read the warning To continue select YES 7 When prompted to type your new password again leave the field empty and then press enter 8 To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter Afte
60. dia select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process 80 Chapter 11 Backup and recovery Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the f
61. disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Resolving issues 99 A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not appear on any display designated as the secondary display The process of burning a disc does not begin or it sto
62. e Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Click a gesture to activate the demonstration To turn the gestures off or on 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings Select the check box next to the gesture that you want to turn off or on 4 Click Apply and then click OK One finger slide The one finger slide lets you navigate around the screen e Place your finger on the TouchPad zone and slide your finger to move the on screen pointer in the direction you want the pointer to go Using pointing devices 27 Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 28 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Pinching zooming Pinching and zooming allow you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and th
63. e label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad oft it atiti TOOU OL OL o 0O oo 0 O o Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button select models Functions like the left button on an external mouse only 3 TouchPad on off button Turns the TouchPad on and off 4 Left TouchPad button Functions like the left button on an external mouse 5 Right pointing stick button select models Functions like the right button on an external mouse only 6 TouchPad zone Moves the pointer and selects or activates items on the screen 7 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Lights ork ef NOTE Refer to the illustration that most closely matches your computer Component O Power light Description On The computer is on Blinking The computer is in the Sleep state Off The computer is off Caps lock light On Caps lock is on TouchPad light Amber The TouchPad is off Off T
64. e power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctri alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card 42 Chapter6 Power management Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages
65. ed back on 2 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off 36 Chapter 4 Navigating using the keyboard touch gestures and pointing devices To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer Using the keyboard 37 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your HP computer you can play music
66. eee eeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeteeeaeeeeeteeaaaees 26 Wsing the TOUCHP AG cenaa E A eee 26 Turning the TouchPad off And ON accnceccncccecciccsiinineiii inii 27 Using TouchPad GeStures sisicictcseses tatecteensniacectn aeieee ast dnteerenteeeelblntees 27 OME TINGEN slde esnie aie EE 27 Tapping i ga N a E 28 See r a EA A E E E TE 28 PINCHING ZOOMING erases eeueaeasy dienedeeadednetieaedereeaed 29 Rotating select models only c cc cecceeeeeeeeeeteteeeeeeeeeeetteeeeeeeeeeenaas 29 2 Finger click select models Only 0 0 00 eeeeeeeeeeeeeeee eee eettteeeeeeeeeeeee 30 Flicking select models only ce eeeeeeeeeeeeeeeeeeetttaeeeeeeeeeeeenaaes 30 Edge swipes select models Only ccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeseeeaaeeeeeeseeenaaeees 31 Right edge SWIDE fi piwtelicessetpandecceadestpaneelecdvenepenccededsestaaedectiyseltanideid adidas 31 T p edge SWIPE es 31 Leftedge SWIPE aireiscice ee eiteat nn aa eee aie EREE ERTE 32 Using the k yboard ossodes A NAA NET 33 Using Microsoft Windows 8 shortcut keys 00 ee eeeeeceeeeeeeeeeee tere teeeeeaeeeeeeeeeeeaaaeeeeeteeeaaees 33 Identifying the hot Keys cit fee hiee eatin n OE T 33 USING KEY PAGS siiras sae A EEEN AEE EANA EOE 34 Using the embedded numeric keypad select models only n se 34 Turning the embedded numeric keypad on and Off 36 Switching key functions on the embedded numeric keypad 36
67. een To use the f11 key 1 epp Press f11 while the computer boots or Press and hold f11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions Performing a system recovery 83 To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Remove everything and reinstall Windows Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 2 3 From the Start screen type HP Software Setup and select Apps Open HP Software Setup Follow the on screen directions to reinstall drivers or select software 84 Chapter 11 Backup and recovery 12 Computer Setup BIOS MultiBoot and System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Compute
68. eeteeenteeeeeeteeenaaaees 87 Using MUIIBOOL scessce d ieccealestsanete tends T E A A E ddanuaa avagdangabtacaas 88 About the boot device Order ccccceesceeeceseeneeeeedeneneeeedeneueeeeeecenenseeedccueeeeeedeneneeendddeunasens 88 Choosing MultiBoot preferences cece eee eenee eset eeceeee eee eaeeeeeeeeaeeeeeeetcaeeeeeeeeseeeeeeeaas 88 Setting a new boot order in Computer Setup ccecccecceeeeeeeeeeeeeeeeeeeeeeees 89 Dynamically choosing a boot device using the f9 prompt eres 89 Setting a MultiBoot Express prompt cccccccecceeeeceeeeeeesecenecsaeeaeeeeeeeeeeeeees 89 Entering MultiBoot Express preferences cccceeeeeeeeeeeeceeceeeeeeeeeeeeeteteeeeeees 90 Using System DiaGnOStes sceso reanna E EA 90 EEEE o E gaa A E E S PEE EE E A E E E E E E E A E E E E eae 92 Contacting SUpport cece ec ee cece cee eece ce ee cee ce ttrt ee ee eee t teeta tae teaaaaaaaeaaecaeeeeeeeeeeeeeeeeeeseesecsecccacaeeeeeeeeeereess 92 MAD OI S cna e a evan sadeeaetiaevia deved wlan nds eeaadet ieee e heed 93 14 SPOCHIGAUOMNG aioin aaia sieenonans sana eunsa Evaa aian daada Nadai iaaiaee NEERA 95 Input P WET sorisa aiaiai aiaia a iai E a a a EAE a AAE a a aa ia aa aE 95 Operating Environment renrsricririeirri i a a A REA E TE EAE ETEN 95 Appendix A Traveling with the COMPUTER 0 ccccccceceeeeeeeeeeeeeeeee eee enana RR aa aaia 96 Appendix B Troubleshooting sirrane nnna A E a R ined
69. en moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock Using pointing devices 29 Ey NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps a 2 Finger click select models only 2 Finger click allows you to make menu selections for an object on the screen e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right 30 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe accesses the charms which let you Search Share start apps access Devices or change Settings e
70. er Options ociera eE cadence taeddeeed cay Uedtneeees cect deduce hia AEEA EEE 42 USING POWer SAaVING Stale 2i iccec ceeetudesasedndaeeseaedcantesa sad caeeededdeeegeeessdndiguervindieeaeavedecdeaeirened 42 Intel Rapid Start Technology select models Only cceeeeeeeeeeeeeeeeeeeeenteeeees 43 Initiating and exiting Sleep 2 22 2 cecceesceeeeeceesneneeeeeeeeseneneeeeceecsneneeeeeetenneneeeees 43 Enabling and exiting user initiated Hibernation ccc eceeeeeeeeeeeentteeeeeeeenaaes 43 Using the power meter and power settings ce cceecceeeeeeeeteeeeeeeettaeeeeeeeenaaes 44 Setting password protection ON wakeup eeeeeeeeeeeeeeeeeeeeeeteeeteeeteeeeeeeeeeees 44 Using battery POWER wiisevesdactieisseeniucieenedacvecaeandditiesd sasdediveessusliuuese E iaaiiai 44 Finding additional battery information 2 0 0 cece eeeeeeeteeeeeeeeeettteeeeeeeeeeenaees 45 Using Battery Check 2 cciniien vedi sie teaiii ier ida EEE 45 Displaying the remaining battery Charge ccceeeceeseeeeeeeeeeeteeeeeeeetaeeeeeeeenaaes 45 Maximizing battery discharge time cccccccceeeeeeeeeeenneeeeeeeeenneeeeeeeeitaeeeeeeenaaes 45 Managing low battery levels 0 0 ci ccceeeeeee teeter eee eeeeeeeeeeeeeaaeeeeeeeenaeeeeeseeaas 45 Identifying low battery levels 0 eee eeeeneeeeeeeeeeteeeeeeetaeeeeeeeenaaes 46 Resolving a low battery level 0 eee ceeeeeeeeeentneeeeeeeeettteeeeeeteenaaees 46 Inserting or removing the
71. er loss occurs Ey NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Switchable graphics dual graphics select models only on page 49 44 Chapter6 Power management Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer Ey NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are
72. essCard slot and then press in on the card until it is firmly seated You will hear a sound when the card has been detected and a menu of options may be displayed 2 NOTE The first time you connect an ExpressCard a message in the notification area lets you know that the card is recognized by the computer Ey NOTE To conserve power stop or remove an ExpressCard when it is not in use Using ExpressCards select models only 53 Removing an ExpressCard CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the ExpressCard 1 Save your information and close all programs associated with the ExpressCard 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Release and remove the ExpressCard a Gently press in on the ExpressCard 1 to unlock it b Pull the ExpressCard out of the slot 2 Using smart cards select models only Ey NOTE The term smart card is used throughout this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used
73. et the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps From the Start screen type power select Settings and then select Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC pow
74. fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive e Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive e Do not touch the connector pins on a removable drive or on the computer e Handle a drive carefully do not drop a drive or place items on it e Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system e Do not use excessive force when inserting a drive into a drive bay e Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media e Avoid exposing a drive to temperature or humidity extremes e Avoid exposing a drive to liquids Do not spray the drive with cleaning products e Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive e If a
75. g data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation Ey NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary Ey NOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Ifthe software is actively protecting the drive a green check mark A is superimposed over the icon If the software has been disabled a no symbol B is superimposed over the icon If the software has parked the drive due to a shock event an orange cone ma is superimposed over the icon Using RAID select models only Redundant Arrays of
76. g system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type C and then select Computer NOTE Ifthe Recovery Image partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 82 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents an
77. graphics or dual graphics e Switchable graphics Supported by both AMD and Intel If your computer has AMD dynamic switchable graphics it supports only switchable graphics e Dual graphics Supported only by AMD If your computer has AMD Radeon dual graphics it supports only dual graphics Ey NOTE Dual graphics can be enabled only by full screen applications that use DirectX version 10 or 11 Ey NOTE To determine whether your computer supports switchable graphics or dual graphics see your notebook graphics processor configuration Intel HR Central Processing Units CPUs and AMD Trinity series Accelerated Processing Units APUs support switchable graphics AMD Trinity series A6 A8 and A10 APUs support dual graphics AMD Trinity series A4 APUs do not support dual graphics Both switchable graphics and dual graphics offer two modes for processing graphics e Performance mode Runs application with optimal performance e Power Saving mode Conserves battery life To manage your AMD graphics settings 1 Open the Catalyst Control Center by right clicking on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Using switchable graphics select models only Switchable graphics allow you to switch between Performance mode and Power Saving mode Setting power options 49 To manage your switchable graphics settings 1 From the Windows deskt
78. hapter 10 Maintenance Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to the HP website at http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A From the Start screen type s In the search box type softpagq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs Ey NOTE If prompted by User Account Control click Yes Using SoftPaq Download Manager 79 11 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up
79. hat have output protection may not play on Intel Wireless Display However DVDs that do not have output protect will play Blu ray discs which have output protection will not play on Intel Wireless Display For details about using the wireless TV adapter see the manufacturer s instructions Ey NOTE Be sure that wireless is enabled on your computer before using the wireless display Video 41 6 Power management NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command y NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing th
80. he TouchPad is on K Microphone mute light Amber Microphone sound is off Off Microphone sound is on 5 Num lock light On Num lock is on 6 Wireless light e White An integrated wireless device such as a l wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 7 Mute light e Amber Computer sound is off 49 White Computer sound is on Top 5 6 OW iee TonTD2R E TTT OA LI D F E ERE REE DOLCA IE It JL ooi Q DOED phl S i A mami i CICC i E al mg ODA i Component Description 1 I Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off 2 bo Microphone mute light e Amber Microphone sound is off e Off Microphone sound is on 3 Num lock light On Num lock is on 4 I Wireless light White An integrated wireless device such asa wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 d Mute light e Amber Computer sound is off e White Computer sound is on 6 Caps lock light On Caps lock is on 7 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on Buttons and fingerprint reader select models only y NOTE Your computer may look slightly different from the illu
81. ibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power select Settings and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting power options 43 Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Setting password protection on wakeup To s
82. ice door 0 ce eeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeseeeeaaeeeeeeeeeaaeeees 59 Removing the service COON scccicisieietecetestpianneeeitpbeddecetentitiaeeedienstpmeeataenes 59 Replacing the service door 0 cece eeeeeee eee eeeenneeeeeeeeaaeeeeeeeaaeeeeeeeeneeeeeeenaas 60 Replacing or upgrading the hard drive 00 0 eeeeeceeeeee eee eeennee eee eeeeaeeeeeeeaaeeeeseeeiaeeeeeenenaees 61 Removing the hard driv si i sceciiecceiiitaieedelentiententtaaahldnt adie 61 Installing a Nard drive ooo eee ee cence tere eeeeeee eee eeeeaaeeeeeeeeaaeeeeeeeeeiaaeeeeeeeenaees 62 Improving hard drive performance cccceccecceceeeeeeeeeeeeecececaeaaecaeeeeeeeeeeeeeeeeeeeeeseeseneaaees 63 Using Disk Defragmenter 2 icisescesietdicadcstevediddeceeseededieeaeesvilctadsasevidedadeaeessiebeeeaas 63 Using Disk Cleanup 0 eee cece ee nnn ennaa a 64 Using HP 3D DriveGuard select models Only cccceeeeeeeeeeeeeneeeeeeeeeeeeeeteeeaaeeeeseeaaees 64 Identifying HP 3D DriveGuard status 20 00 eee eeeeeeeee eter ee eeeeeeeeeeeeeteeeeaaeeees 64 Using RAID select models Only ccccceeceeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeaeeeeeseneaaeeeeseeeaaeeeeeenaaeeeeeeeaaees 64 o DOGUN ee se ee ee ee Se R 65 Protecting the Computer lt ccccs c0 ceneceezscceeaceencsecevaadenseveudeaceesevepdhasensseebdaaeieadeescuaeaestsecdeeaiaiecedebagaeceeedd 65 Using PASS WONG sis a A ete eaditats ccnuk E TEE N we cadeey es sh eos E 65 Setting passwo
83. in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service Ey NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 19 Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 Ey NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wirele
84. ina EAE AO 52 Inserting an ExpressCard nnman A AAEE A 53 Removing an ExpressCard ou ccccceseeeeeeeeeeee eee eeeenneeeeeeeeaaeeeeeeeeaaeeeeeeeeiaeeeeeeeneeeeeseeeaas 54 Using smart cards Select models only eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaaeeeeeseeeaaeeeeeseeenaaeeeeeeeeeaeees 54 INSEMING a smart card asirna ana A AAA RN 55 Removing a smart card ccceeeteeee ee ettne eee eee tne eee eee ene teste tae eee eee A ENA ANA ANEAN AERAR EEA 55 vii Using a USB davit o sssecsatenccapsaeldcecanasaedsteadenssdecaceidaansaaddettaiaadaeaddedaanaih dadige AERA AEE 55 Connecting a USB devit reiron a ER SEA ERENER 56 Removing a USB devide iii i isiecii detent decedciieladeneeentade EEEE EEEE 56 Using a serial device select models only ssseeeesersrennsssrnessssssnnannnnnsnnasaenennnaaansannnaaaeeennnaannannnaaaeenana 56 Using optional extemal devices essrrsisisirnerreisrersniiininkntn ee eee te neee eee SARNE NAR ARANETA REAN NE DANETAN RNENSE 57 Using optional extemal drives 22 ccccccstecececceeceeeccaadecceecaeddenenedendeeeecesnedveeeseanadveceeeaanadeenenas 57 S Drives ssiri Na aaa Meee eceeebad dete 58 ELAMCNING dines Senia a a a A E 58 Using Nard driveS wssi ciitiiancecesteviaadacsesteaaedecteestwaalauaedvyyaeddladelanvsandosteeueaandesteev dy edandandivebaaddievevaaadantinias 58 Intel Smart Response Technology select models Only c cceeecteeeeeeeeetteeeeeeettteeeeeeees 59 Removing or replacing the serv
85. ing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following events occur The battery begins to charge If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur The computer switches to battery power The display brightness is automatically decreased to save battery life 48 Chapter6 Power management Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter EY NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e fthe power lights turn on the AC adapter is working properly e fthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter Switchable graphics dual graphics select models only Select computers are equipped with either switchable
86. initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 98 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs CAUTION Emergency shutdown procedures result in the loss of uns
87. ip and FeCOVGlry O AA 80 Backing Up your information s oncaran ran EEEE E T 80 Performing a systemi NECOVENY si esse stevia EE EET EEEE E EEE 81 Using the Windows recovery tools cccceeeeeeeeeeeeneeeeeeeeaaeeeeeeeaaeeeeeeeaaeeeeeeeiaeeeeenenaes 81 USINGIT1 1 recovery LOOIS sunean E E doeevened ance clcdee exguceadeaee Paceeagexse deeds 82 Using Windows 8 operating system media purchased separately 0sseeeeeeee 82 Using Windows Refresh for quick and easy recovery eeeeeeeteeeeeeeeeeeettteeeeeeeeeeentaaeees 83 Remove everything and reinstall WiINGOWS 000 eceeecceee cence cere eeenaeeeeeeeeaeeeeeeeeenaeeeeeneeaaes 83 Using HP Software Setup siden caedcdiiie e nani ine died 84 12 Computer Setup BIOS MultiBoot and System Diagnostics ccccecseeeceeeeeeeeeeeeeeeeeeeeeeneeeeeeeneeseeneees 85 Using Computer Setup issos anna edad eal eee eden eee ee 85 Starting Computer Setup wiacicasta sacduawanedahadecssnnasdeacssadaaddanlasasaadicaatensdeadasandannanddedadasnanadeces 85 Navigating and selecting in Computer Setup eee ceceeeeeneeeeeeeeeeeeeeeeeeaaeeeeeeeeteeeeeneeaaes 85 Restoring factory settings in Computer Setup ccc ceceeeeeeeeeeeeeeeeteieeeeeeeeettaeeeeeeeeeenaees 86 Updating the BIOS soisista E ase RAN 87 Determining the BIOS Version ccccceeeeeeeeeeeteeeeeeeenaeeeeeeeeaaeeeeeeeeiaeeeeeneeaes 87 Downloading a BIOS update for Windows 8 ccccccciceeeeeee
88. ister the computer it is important to take the following steps e Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows features X TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows button en on your keyboard Pressing the Windows button again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 18 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 72 e Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 26 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 80 2
89. l System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 96 AppendixA Traveling with the computer B Troubleshooting The following sections are included in this appendix Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go conta
90. lect the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates Z CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical upd
91. more information about static electricity or assistance with component removal or installation contact HP support 101 Index A right pointing stick 4 DriveLock password AC adapter testing 49 right TouchPad 4 changing 70 AC adapter battery light 10 volume 38 description 68 administrator password 66 Windows button 8 9 entering 70 airport security devices 58 removing 70 antivirus software 72 Cc setting 69 audio functions checking 39 cables drives audio in microphone jack USB 56 external 57 identifying 11 caps lock light identifying 5 6 handling 58 audio out headphone jack caring for your computer 77 hard 57 identifying 11 checking audio functions 39 optical 57 Automatic DriveLock password cleaning your computer 77 using 58 entering 71 components dual graphics 50 removing 71 bottom 16 Dual Mode DisplayPort display 14 identifying 11 B front 9 Backup and Restore 80 left side 12 E battery rear 14 electrostatic discharge 101 conserving power 47 right side 11 embedded numeric keypad discharging 45 top 4 identifying 8 34 displaying remaining charge computer reset 83 esc key identifying 8 9 45 Computer Setup ExpressCard disposing 48 BIOS administrator password configuring 52 low battery levels 45 67 defined 52 replacing 48 DriveLock password 68 inserting 53 storing 47 navigating and selecting 85 removing 54 battery bay 94 restoring factory settings 86 removing insert 53 battery bay identifying 17 computer traveling 47 96 ExpressC
92. mplementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e LTE Long Term Evolution which provides access to networks supporting LTE technology You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of
93. n the upper right corner of the key 3 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Using the keyboard 35 Turning the embedded numeric keypad on and off Press fn num Ik to turn on the embedded numeric keypad Press fn num Ik again to turn off the keypad NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using the integrated numeric keypad select models only BUUU sa oe a CIC aeons ULL wa OOOO ILL Component Description 1 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turn
94. names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 66 Chapter9 Security Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE ABIOS Administrator password must be set before you can set a DriveLock password
95. ng external AC power 48 power saving states 42 V vents identifying 11 17 VGA port connecting 40 video 40 volume adjusting 38 buttons 38 keys 38 volume keys identifying 34 Ww webcam 15 39 webcam light identifying 15 webcam identifying 15 Windows Refresh 83 reinstall 83 remove everything and reinstall option 83 reset 83 Windows 8 operating system DVD 82 Windows applications key identifying 8 Windows button identifying 8 9 wireless antennas identifying 14 wireless button 18 wireless certification label 94 wireless controls button 18 operating system 18 wireless light 5 6 9 18 wireless network WLAN connecting 21 corporate WLAN connection 21 equipment needed 20 functional range 21 public WLAN connection 21 security 20 using 19 WLAN antennas identifying 14 WLAN device 19 94 WLAN label 94 writable media 42 WWAN antennas identifying 14 WWAN device 18 21 Z zooming TouchPad gesture 29 Index 105
96. nstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start scr
97. nter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 On the Start screen type disk click Settings and then select Defragment and optimize your drives 3 Click Optimize Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using hard drives 63 Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 On the Start screen type disk click Settings and then select Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and haltin
98. ntire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referred to in this chapter as the wireless button e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off Ey NOTE On some models the wireless light is amber when all wireless devices are
99. ntly wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe Ey NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http Awww hp com support to download the latest versions You can also register to receive automatic update notifications when they become available 78 C
100. odel Affixed to the bottom of the computer located in the battery bay or under the service door For help finding these locations refer to Getting to know your computer on page 4 e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support 5 NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer ui oi Serial XXXXXXXX MDUNDO T Product XXKXXXXXX ME En O EA O A I a E E Warranty lylyOy 0 Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only pen Q Model XXxX0OXXKXXXX Warranty lylyOy XXXXXXXXXX HANIA LTA Q Product 200000000 MITA EME Component 1 Warranty period 2 Model number select models only Labels 93 Component 3 Serial number 4 Product number e Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 94 Chapter 13 Support
101. odem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer Connecting to a wired network 23 2 Plug the other end of the network cable into a network wall jack 2 or router Eyf NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Using a modem select models only A modem must be connected to an analog telephone line using a 6 pin RJU 11 modem cable In some countries or regions a specific modem cable adapter is also required Jacks for digital PBX systems may resemble analog telephone jacks but they are not compatible with the modem Connecting a modem cable To connect the modem cable follow these steps 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the RJ 11 telephone wall jack 2 NOTE Ifthe modem cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end
102. of the cable toward the computer 24 Chapter 3 Connecting to a network Connecting a country or region specific modem cable adapter Telephone jacks vary by country or region To use the modem and the modem cable outside the country or region in which you purchased the computer you must obtain a country or region specific modem cable adapter To connect the modem to an analog telephone line that does not have an RJ 11 telephone jack follow these steps 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the modem cable adapter 2 3 Plug the modem cable adapter 3 into the telephone wall jack Connecting to a wired network 25 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Review the Windows 8 Basics guide included with your computer The guide provides information on common tasks using the TouchPad touch screen or the keyboard Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices Ey NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the compu
103. ollowing tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 82 Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery
104. omputer for traveling or shipping Back up your information o Remove all discs and all external media cards such as memory cards N CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance e Ifthe computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE e Ifthe computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Globa
105. one jack Audio in microphone jack USB 3 0 ports 2 Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 55 3 Dual Mode DisplayPort Connects an optional digital display device such as a high performance monitor or projector 4 External monitor port Connects an external VGA monitor or projector 5 6 Vents 2 Security cable slot Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation
106. op right click on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving mode E NOTE For more information see the switchable graphics software Help Using dual graphics select models only If your system is equipped with dual graphics two or more added Graphics Processing Units GPUs you can enable AMD Radeon Dual Graphics to increase application power and performance for full screen applications that use DirectX version 10 or 11 For more information about DirectX see http www microsoft com directx Ey NOTE Dual graphics systems only support automatic selection based on power requirements Dynamic scheme and automatically assign Performance mode or Power Saving mode for individual applications However you can manually modify the settings for a particular application To enable or disable AMD Radeon Dual Graphics select or deselect the check box in the AMD Radeon Dual Graphics section which is located in the Performance tab in the Catalyst Control Center y
107. oparineaaeesaa ine 97 Troubleshooting reSOUICES cc ccceiceere cere tt ee en eee erent ee eee e ee eer nae eee eee naae eee eee eaaaeeeeseenaeeeeeeenaas 97 Resolving IESUS aparuiinn a a A 97 The computer is unable to start up c ceeeeceeceeeceeeeeeeeeeeeeeeeeeeeeeeeteetegeeseeeseensaneaeens 97 The computer screen is blank 0cccccececeeeeeeeeeceeeeeecaeeeeeeeeeeeeeseccceaaeaaeeeeeeeeeeeeeeeeeeeeeeee 98 Software is functioning abnormally cece teeter etree eee aeee seer taeeeeeeenaeeeeeeeeea 98 The computer is on but not responding cccceeceeeceeeeeeeeeeeeeeeeeeeeeeeseeeeceeceeeeeneensaeaaeens 98 The computer is unusually warm cece eeteeee eee ettte eee e ee tae eee e ee teeeeeeeeteeeeeeeetieeeeeee 98 An external device is NOt working ccc eeeeeeeeeeeeentte eter eeeeaaaeeeeeseeeaaeeeeeseeeiaeeeeeeneenaees 99 The wireless network connection is NOt working eeeeeeeeeeeeeeeeeeeeeteneeeeeeetaaeeeeeetaaeeeeee 99 A disc does not play 00 0 eee ceeeeee eee eeeee ee eee teneee sete eeeeeeeeeeceeeaeeeeseceeaeeeeeeeneeeeeseeenaeeeeesenaaees 99 A movie is not visible on an external display ccc ccccecceeceeeeeeeeeeeeeeneeeeeeeeeenaeeeeeeeeenaaees 100 The process of burning a disc does not begin or it stops before completion 100 Appendix C Electrostatic disc Wang isossa aaa a E aer a ARAE ON AREER 101 1 Welcome After you set up and reg
108. ort external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft Z WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Ey NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions When charging or calibrating a battery When install
109. ose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Using Computer Setup 85 86 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps ae o e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon and then follow the on screen instructions or Use the arrow keys to select Main gt Save Changes and Exit and then press enter Y
110. our changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Chapter 12 Computer Setup BIOS MultiBoot and System Diagnostics Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update for Windows 8 Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected
111. ows a low or critical battery notification YNOTE For additional information about the power meter see Using the power meter and power settings on page 44 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery 1 into the battery bay until it is seated The battery release latch 2 automatically locks the battery into place 46 Chapter6 Power management Removing a battery To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 2 3 Turn the computer upside down on a flat surface with the battery bay toward you Slide
112. p you with Windows 8 functions Press the Windows button en in combination with the key to perform the action For additional information on Windows 8 shortcut keys go to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Shortcut Key Description key PT Opens the Start screen bel PT Cc Opens the charms PT d Opens the Windows desktop bl PT tab Switches between open apps bel NOTE Continue to press this key combination until the app you want opens alt f4 Closes an active app Identifying the hot keys A hot key is a combination of the fn key 1 and either the esc key 2 or one of the function keys 3 Ey NOTE For more information on hot key locations see Getting to know your computer on page 4 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key Description combination fn esc Displays system information Using the keyboard 33 Hot key combination fn f3 Description Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep IDI fn f4 Switches the screen image among display devices connected to the system
113. phone sound 34 Sleep 34 switching screen image 34 using 33 hot keys media 38 HP 3D DriveGuard 64 HP Client Security 73 HP Mobile Broadband disabled 22 hubs 55 l input power 95 integrated numeric keypad identifying 9 36 integrated webcam light identifying 15 Intel Wireless Display 41 internal display switch 15 internal microphones identifying 15 Internet connection setup 20 issues resolving 97 J jacks audio in microphone 11 audio out headphone 11 network 12 13 RJ 11 modem 14 RJ 45 network 12 13 Java Card defined 54 inserting 55 removing 55 K keyboard hot keys identifying 33 keypad embedded numeric 8 identifying 34 integrated numeric 9 keypad external num lock 37 using 36 keypads identifying 36 keys esc 8 9 fn 8 9 function 8 9 media 38 volume 38 Windows applications 8 L labels Bluetooth 94 regulatory 94 serialnumber 93 wireless certification 94 WLAN 94 latch battery release 16 latches service door release 17 legacy support USB 85 lights AC adapter battery 10 caps lock 5 6 hard drive 10 microphone mute 5 6 num lock 5 6 power 5 6 10 TouchPad 5 6 webcam 15 wireless 5 6 9 lights hard drive 64 low battery level 45 M maintenance Disk Cleanup 64 Disk Defragmenter 63 media activity controls 38 media hot keys 38 memory card 42 inserting 51 removing 51 supported formats 51 Memory card reader identifying 12 13 memory module identifying 16
114. ps before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 100 Appendix B Troubleshooting Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need
115. r 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords Ey NOTE A BIOS Administrator password must be set before you can access the DriveLock features 68 Chapter9 Security To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be
116. r Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To cl
117. r smart cards depending on the configuration Left 13 Rear select models only Component Description 1 RJ 11 modem jack select models only Connects a modem cable t 2 lolol Serial port Connects an optional device such as a serial modem mouse or printer Display y NOTE Your computer may look slightly different from the illustration in this section Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 14 Chapter 2 Getting to know your computer Component Description 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures still photographs For information on using the webcam access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section
118. r the front edge of the computer 1 2 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer 3 Slide the service door toward the battery bay until the service door snaps into place 60 Chapter 8 Drives 4 With the battery bay toward you slide the service door release latch to the left 3 and if you choose to insert and tighten the optional screw 4 to hold the service door in place Slide the release latch to the right to lock the service door 5 NOTE Ifyou do not want to use the optional screw it is stored inside the service door 5 Insert the battery see Inserting or removing the battery on page 46 Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Turn the computer upside down on a flat surface Using hard drives 61 4 Remove the battery See Replacing a user replaceable battery select models only
119. rds in WINdOWS cccceceeeee ects tenet eee e teeters eee eaaeeeeeeeeaaeeeeeeeniaeeeeeseenaaees 66 Setting passwords in Computer Setup cccccecseecseeceeecaeecaeeceeeceeeeeeeceeeeeeeeeeeeeeeteeeeeees 67 Managing a BIOS administrator password 0 000 eee eeeeeee eee eenete eee eeeeeeaaeeeeeeeeeaaaeeeeeeeeenaaaees 67 Entering a BIOS administrator password 00000 eeeeeeeeeee eee eenneeeeeeeeeeenaeeeeeeeeeeaaas 68 Managing a Computer Setup DriveLock password 0ceeeeeeeeeeeeeeeeteeeeeeeteeeteeeeeeeneees 68 Setting a DriveLOck password sessir erinnern KENEEN 69 Entering a DriveLock password sseccerisreesssrssrrrrssseeserrisaentnnnnnnaaaattannnnaaennaana 70 Changing a DriveLock password sssssesseesssseseerrrstssttirnrrstsstttrrnrnsatteennnnsnneet 70 Removing DriveLock protection seess eiiiai iirin Ennan 70 Using Computer Setup Automatic DriveLock ccccceecceee cece eee e eee tet ete e tee eeeeteeeteeeeeeeneees 71 Entering an Automatic DriveLock password ccccceeeeeeeeenettteeeeeeeeeeeeenaaees 71 Removing Automatic DriveLock protection cccccceeeeeeeeeeeeeeettieeeeeeeeeenenaees 71 USINGANTVITUS SOMWANRC eccirni n ATEREA EEEE E 72 Using firewall SoftWare cece eee eeeere eee eee eecneeee eee e te eeeee erste eeeeeeeeseeeeaaeeeeeteeeesaeeeeeseeeeeeeeneenaaeees 72 viii Installing critical Security updates 20 ee eee inanan aana NARR KNARE EEANN ARNAN ARANNA
120. rotecting your WLAN esccccsseesacteegseetnedastenadtiaes AAA AANA 20 Connecting to a WLAN sauccsiiesetizeasiascecssivantictisisaeaccnneagetidebiivuiigtiaiseedecstevaee 21 Using HP Mobile Broadband select models Only c cccceceeeeeeeeeeeeeneeeeeeeeeeeeeeeeenaeeees 21 Inserting and removing a SIM o oo eeeeeeeee eee eeeeeeeee eee eeeeeeeeeeeeeteeeeeaeeeeeeeeeeeaeeeees 22 Using GPS select models Only cccccceeeeeceeeeceeeeeeneeeecaaeeeeeeeeeeeaaeeeeeeeeeseeeeesseeeeennees 23 Using Bluetooth wireless devices cc iccccceeeneet eee eeenee tere eeeenaeeeeeeeeeaaeeeeeeeeeiaeeeeeeeeenaaas 23 Connecting to a wired Network aiiiar EA AE 23 Connecting to a local area network LAN c ccccceeeeceeeeeeeeeeeseseeeceaeeeeseeeeeseaeesesaeeeteenees 23 Using a modem select models only ccceeeeeeeeeeeeeeeeeeeeeaeeeeeeeceeeeeeeeaeeeeeeeeteeeeeneeaas 24 Connecting a modem Cable cece cececeecceceeeseeceeceeeeseeeeceeenseeceeceeeneeaeeeeeenenaaees 24 Connecting a country or region specific modem cable adapter 05 25 4 Navigating using the keyboard touch gestures and pointing devices scceeeeeeeeeseeseeeneeeeeeeeeeeeeeees 26 USING POINTING CEVICES ascsecscanieiiieaet fs euetededgcnwedeacecyda ETET 26 Setting pointing device preferences cc iceceeeeeeeeeeetteeeeeeeeeeeeeeeeaaeeeeseeeneeeeeeeniaeeeeeeenaas 26 Using the pointing stick Select models only
121. s and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using passwords 69 Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 2 po S pT epee C O Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new passwor
122. ss router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support
123. stration in this section Chapter 2 Getting to know your computer Component 1 ly Power button Leet Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Settings and then select Power Options 2 Speakers 2 Produce sound 3 p Wireless button Turns the wireless feature on or off but does not establish a wireless connection 4 qS Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top Keys Ey NOTE Refer to the illustration that most closely matches your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Exec
124. such as an external VGA monitor or a VGA projector to the computer A To connect a VGA display device connect the device cable to the external monitor port IOI DisplayPort select models only The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity z NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately Ey NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device 40 Chapter5 Multimedia To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information Ey NOTE To remove the device cable press down on connector release button to disconnect it on the computer Intel Wireless Display select models only Intel Wireless Display allows you to share your computer content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately is required DVDs t
125. t go to http welcome hp com country us en wwcontact_us html Software terms By instaling copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents De ON BV sg soso a cies chess A P N cea PE A A S PA EEN EA EE A E a vaweseon nig E T 1
126. ter Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the pointing stick select models only Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse 26 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X 44 Using TouchPad Gestures Your TouchPad or touch screen select models only allows you to navigate the pointing device on the screen by using your fingers to control the pointer action 29 TIP For touch screen computers you may perform the gestures on the display on the TouchPad or a combination of the two The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time Ey NOTE TouchPad gestures are not supported in all programs 1 From th
127. the memory module The memory module tilts up Adding or replacing memory modules 75 b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 76 Chapter 10 Maintenance c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place Z CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Removing or replacing the service door on page 59 8 Insert the battery see Inserting or removing the battery on page 46 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer
128. trace For information about ordering the Computrace software go to the HP website at http hp pt absolute com Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Unauthorized access to the contents of a hard drive Security feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential BIOS administrator password in Computer Setup DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information Unauthorized removal of the computer BIOS administrator password in Computer Setup Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using p
129. utes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or the b key 3 PT Windows button Returns you to the Start screen from an open app or the Lt Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 E Windows applications key Displays options for a selected object 6 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 7 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key 8 Chapter 2 Getting to know your computer r DOUCO UL Component 1 esc key Description Displays system information when pressed in combination with the fn key 2 fn key Windows button Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or the b key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen Function keys num Ik key Execute frequently used system functions when pressed in combination with the fn key
130. your power saving options as follows Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work Ey NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Enabling and exiting user initiated Hibernation on page 43 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways Briefly press the power button From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user initiated Hibernation You can enable user initiated H
131. ystem Diagnostics e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery e BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can

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