Symantec Norton 360 2013, 1u, 1L, FRE
Contents
1. Downloading the Norton Bootable Recovery Tool Wizard If your attempt to install a Norton product fails you can download the Norton Bootable Recovery Tool Wizard This easy to use wizard helps you create Norton Bootable Recovery Tool on a CD DVD or USB key You can use Norton Bootable Recovery Tool to scan your computer and remove any security threats that prevent successful installation It is recommended that you download and install Norton Bootable Recovery Tool Wizard on a computer that does not have any security threats and create Norton Bootable Recovery Tool If you create Norton Bootable Recovery Tool on an infected computer there is a chance that the recovery CD DVD or USB key might get infected 34 Responding to emergencies Using the Norton Bootable Recovery Tool amp To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton 360 you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool You can download Norton Bootable Recovery Tool Wizard in one of the following ways From the Start menu From the Norton Support Web site To download the Norton Bootable Recovery Tool Wizard from the Start menu 1 On the Windows taskbar do one of the following In Windows XP click Start gt Programs gt Norton 360 gt Norton Recovery Tools In Windows Vista or Windows 7 click2. At the bottom section of the Norton 360 main window click Fix Now to resolve the security threats on your computer 26 Getting Started About Norton 360 status Indicates that your computer is at risk At the bottom section of the Norton 360 main window click Fix Now to resolve the security threats on your computer Norton 360 displays individual security status for each protection category such as Security Identity Backup and Tuneup Based on the security status of the different components of your computer the status areas of the four protection categories are marked as Protected Attention or At Risk When your system status or protection categories statuses are marked as At Risk or Attention at the bottom section of the Norton 360 main window click Fix Now to resolve all the security threats on your computer Responding to security status indicators When your system encounters a threat or a risk the product displays the security status under the Security section of the main window When a status indicator displays a status you can take appropriate action to improve your protection status Your protection is based on the programs that are installed on your computer To improve your protection status ensure that your installed programs are up to date When your system status or protection categories statuses are marked as At Risk or Attention you can resolve the security issues directly from the
3. Start gt All Programs gt Norton 360 gt Norton Recovery Tools In Windows 8 on the Start screen click Norton Recovery Tools 2 Follow the on screen instructions To download the Norton Bootable Recovery Tool Wizard from the Internet 1 Open your Web browser and go to the following URL http www norton com recoverytool_n360 2 Follow the on screen instructions To download the Norton Bootable Recovery Tool Wizard from Norton 360 1 Inthe Norton 360 main window click Scan Now 2 Inthe Computer Scan pane do one of the following Click Quick Scan Click Full System Scan 3 At the bottom of the scan window next to If you think there are still risks click click here Responding to emergencies 35 Using the Norton Bootable Recovery Tool 4 Inthe Norton Rescue Tools Web page click Download Norton Bootable Recovery Tool 5 Follow the on screen instructions 36 Responding to emergencies Using the Norton Bootable Recovery Tool Service and Support Solutions About Support amp If you have purchased Norton 360 you can access Support from the product Support offerings may vary based on the language or product Accessing Norton Autofix This feature is available for Norton 360 Norton Internet Security and Norton AntiVirus Norton Autofix offers the tools that automatically diagnose and resolve common issues You can also search for solutions or gain easy access to support by phone
4. accordance with the terms of this License Agreement 10 Export Regulation You acknowledge that the Software and related technical data and services collectively Controlled Technology may be subject to the import and export laws of the United States specifically the U S Export Administration Regulations EAR and the laws of any country where Controlled Technology is imported or re exported You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U S law nor to any prohibited country entity or person for which an export license or other governmental approval is required All Symantec product is prohibited for export or re export to Cuba North Korea Iran Syria and Sudan and to any country subject to relevant trade sanctions USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING BUT NOT LIMITED TO THE DESIGN DEVELOPMENT FABRICATION TRAINING OR TESTING OF CHEMICAL BIOLOGICAL OR NUCLEAR MATERIALS OR MISSILES DRONES OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED IN ACCORDANCE WITH U S LAW 11 Arbitration If You area U S customer You and Symantec agree that any dispute claim or controversy arising out of or relating in any way to the Software or this License Agreement shall be determined by binding arbitration or small claims court instead of in courts of general jurisdiction A
5. enforcement technology that limits the ability to install and uninstall the Software on a Device to not more than a finite number of times for a finite number of Devices This License Agreement and the Software containing enforcement technology may require activation as further set out in the Documentation If so the Software will only operate for a finite period of time prior to Software activation by You During activation You may be required to provide Your unique activation code accompanying the Software and Device configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete at which time the Software functionality will be restored In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as set out below 4 Online Backup Feature The Software may include an online backup feature which provides the capability to store and retrieve Your files on Symantec s system via the Internet during the Service Period Online Backup Feature subject to the amount of online backup space provid
6. main window To respond to security status indicators 1 Inthe Norton 360 main window click Fix Now 2 Follow the on screen instructions Getting Started 27 About managing messages and alerts About managing messages and alerts Norton 360 displays messages in several ways and in several locations You might see messages in the following locations Several types of Norton 360 messages appear in the notification area at the far right of the taskbar For example your PC was turned off or it has not been connected to the Internet for a while In this case you see a message that your protection may not be up to date A different alert appears if a security setting was turned off This message warns you that your PC might not be secure and helps you to turn on the setting In most cases you can click the alert to open Norton 360 and fix the problems Alerts and other messages appear at the middle of the main window The color of the message indicates its urgency If the message color is green your computer is protected If the message color is orange or red you must take appropriate action to ensure that you stay protected 28 Getting Started For more information Norton 360 displays individual status areas for each protection feature such as Security Identity Backup and Tuneup The status areas show how many issues need to be resolved for
7. or contractors exclusively to be used in accordance with the purposes described above For the same purposes the information may be shared with partners and vendors that process information on behalf of Symantec Symantec has taken steps so that the collected information if transferred receives an adequate level of protection Subject to applicable laws Symantec reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to Your use of this Software This means that Symantec may provide documents and information relevant to a court subpoena or to a law enforcement or other government investigation In order to promote awareness detection and prevention of Internet security risks Symantec may share certain information with research organizations and other security software vendors Symantec may also use statistics derived from the information to track and publish reports on security risk trends By using the Software You acknowledge and agree that Symantec may collect transmit store disclose and analyze such information for these purposes In addition any Data that You transmit or store through the Online Backup Feature will be transferred to and stored in servers located in countries that may have less protective data protection laws than the country in which You are located including without limitation the United States These servers are owned and maintained by a thi
8. the Software which may include live chat with a technical support agent and or assistance from a technical support agent via remote computer access any such technical support offered from within the Software shall be referred to in this License Agreement as the Technical Support Any such Technical Support shall be provided in Symantec s sole discretion without any guarantee or warranty of any kind other than any guarantees applicable under consumer laws in Your jurisdiction which cannot be excluded or limited in any way It is solely Your responsibility to complete a backup of all Your existing data software and programs before receiving any Technical Support In the course of providing the Technical Support Symantec may determine that the technical issue is beyond the scope of the Technical Support Symantec reserves the right to refuse suspend or terminate any of the Technical Support in its sole discretion 6 Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please make no further use of the Software and contact Symantec Customer Service using the contact details set out in Section 12 of this License Agreement for a refund of the amount You paid for the current Service Period less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time d
9. this License Agreement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on either a the date of Your initial installation of a copy of the Software on a computer mobile or mobile computing device a Device or b if You received this Software as part of a multiple product offering the date of Your initial installation of a copy of the Software or any software product or mobile application included in such offering on a Device The Service Period shall last for the period of time set out in the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software The Software may automatically deactivate and become non operational at the end of the Service Period and You will not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed Subscriptions for renewals of the Service Period will be available in accordance with Symantec s support policy posted at http www symantec com norton support technical_support_policy jsp This License Agreement governs any releases revisions updates or enhancements to the Software that Symantec ma
10. 0 Ifyou downloaded your copy of Norton 360 double click the file that you downloaded 2 Inthe Norton 360 installation page enter the Product Key if prompted 3 Click the Norton License Agreement link read the agreement and then click Close 4 After you have read the agreement click Agree amp Install Norton from Symantec products protect consumers from traditional threats with antivirus phishing protection and spyware protection They also protect against bots drive by downloads and identity theft and are light on system resources In addition Symantec provides services such as online backup and PC Tuneup and is a trusted source for family online safety For more information please click one of the following links Antivirus Phishing Protection Spyware Protection Online Backup Copyright 2012 Symantec Corporation All rights reserved Symantec Norton and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U S and other countries Other names may be trademarks of their respective owners PN 21217104
11. ALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 et seq Commercial Computer Software and Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Printed in the United States of America 10987654321 Norton License Agreement Norton 360 IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE AS DEFINED BELOW SYMANTEC CORPORATION IF YOU ARE LOCATED IN THE AMERICAS OR SYMANTEC ASIA PACIFIC PTELTD IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM ORJAPAN ORSYMANTEC LIMITED IF YOU ARE LOCATED IN EUROPE THE MIDDLE EAST OR AFRICA SYMANTEC IS WILLING TO LICENSE THE SOFTWARE
12. IMITATION OREXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OREXCLUSIONMAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE INNOEVENT WILLSYMANTEC ORITS LICENSORS BELIABLETO YOUFOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE INCLUDING BUT NOT LIMITED TO USE OF THE ONLINE BACKUP FEATURE AND TECHNICAL SUPPORT EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAIDFOR THE APPLICABLE SERVICE PERIOD The disclaimers and limitations set forth above will apply regardless of whether You accept the Software 9 U S Government Restricted Rights For U S Government procurements the Software is deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release performance display or disclosure of the Software by the U S Government shall be solely in
13. Norton 360 User Guide See back cover for Quick Installation X Norton Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products This manual is made from recycled materials Norton 360 User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 20 1 Copyright 2012 Symantec Corporation All rights reserved Symantec the Symantec Logo LiveUpdate Norton 360 and Norton are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Portions of this product Copyright 1996 2011 Glyph amp Cog LLC Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INV
14. TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE I AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE CANCEL OR NO OR CLOSE WINDOW BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND CONTACT YOUR VENDOR OR SYMANTEC CUSTOMER SERVICE USING THE CONTACT DETAILS IN SECTION 12 OF THIS LICENSE AGREEMENT FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE AMOUNT YOU PAID FOR THE CURRENT SERVICE PERIOD DEFINED BELOW LESS SHIPPING HANDLING AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING HANDLING AND TAXES ARE REFUNDABLE AT ANY TIME DURING THE SIXTY 60 DAY PERIOD FOLLOWING THE DATE OF PURCHASE OF AN ANNUAL SUBSCRIPTION OR WITHIN THIRTY 30 DAYS FOLLOWING THE DATE OF PURCHASE OF A MONTHLY SUBSCRIPTION 1 License The software including all its accompanying features and services and software documentation including any product packaging the Documentation that accompanies
15. ages 27 Product Feedback 23 S Scans Norton Bootable Recovery Tool 31 42 Index security status 26 Self Help 38 Settings 22 status 25 26 Support contact 38 Norton Autofix 37 Phone 38 Self Help 37 Symantec Support accessing 30 Symantec Web site accessing 30 T Tasks 22 U user guide PDF on CD 29 opening 29 Quick Installation Norton 360 includes protection updates and new product features as available throughout this renewable service period With this service you receive the right to use this product on one computer or on the specified number of computers during the service period which begins upon initial installation This renewable service includes protection updates and new product features as available throughout the service period subject to acceptance of the Symantec License Agreement included with this product and available for review at www symantec com Product features may be added modified or removed during the service period Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet Installing Norton 360 You can install Norton 360 from a CD or from a file that you download To install Norton 360 1 Do one of the following Ifyou install from a CD insert the CD into the optical drive In Windows Vista or Windows XP click Install Norton 360 In Windows 7 or Windows 8 click Launch Norton Install and then click Install Norton 36
16. an read the PDF from the CD To read the user guide PDF from the CD Do one of the following Insert the CD into the optical drive 1 Inthe window that appears click Browse CD 2 Double click the Manual folder 3 Double click the language folder For example if you use English version of the product click en US folder 4 Double click the PDF You can also copy the user guide to your computer and read it from there To read the user guide that you copied to your computer 1 Go to the location into which you copied the PDF 2 Double click the PDF 30 Getting Started For more information Accessing the Symantec Web site You can access the Symantec Web site in a browser To access the Symantec Web site in your browser 1 Open your Web browser 2 Goto the following URL www symantec com Responding to emergencies This chapter includes the following topics Using the Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool If the installation of your Norton product fails you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation If your computer is infected and you are not able to start your Windows operating system you can use Norton Bootable Recovery Tool to remove threats and recover your computer Norton Bootable Recovery Tool is available on the product CD that you purchased You can use the product CD as a recover
17. as well as support by chat and email Availability of support varies by region Regular telephone and Internet connection fees apply in certain countries To learn more about full support details go to www norton com support To access Norton Autofix 1 In the main product window click Support 2 Inthe drop down list click Get Support 38 Service and Support Solutions About Self Help About Self Help The Symantec Web site contains answers to the most common customer questions From our Web site you can i Find help with your subscription download product activation or other nontechnical issues Search our Support Resources for help with technical issues such as installing configuring or troubleshooting errors with your Norton products Find information about the latest virus threats and removal tools You can access the Symantec support Web site at www norton com support If you are a Norton One Premium Member go to the following Norton One support Web site for information on this topic https one norton com support Contact Support In addition to using our Self Help options you can contact a support representative by chat email or phone Availability of support varies by region Regular telephone and Internet connection fees apply in certain countries For full support details please visit www norton com support Service and Support Solutions Contact Support Following is an overview of o
18. d for Your failure to or Symantec s reasonable belief that You have failed to comply with these terms and conditions other than a trivial or inconsequential breach or any other misuse of the Online Backup Feature Following the expiration or termination of the Service Period m Symantec may permanently delete any Data stored to the online backup space provided with Your Software a Symantec will not be obligated to maintain such Data forward such Data to You or a third party or migrate such Data to another backup service or account and i You will not be able to store the Data to any additional backup space that you may have purchased separately unless and until the Service Period is renewed F Miscellaneous Symantec has no obligation to monitor use of the Online Backup Feature and or Data transmitted or stored through the Online Backup Feature To the maximum extent permissible under applicable law and notwithstanding the provisions of the fourth paragraph of section 13 below Symantec reserves the right at all times to monitor review retain and or disclose any Data or other information as necessary to satisfy any applicable law regulation legal process or governmental request or to investigate any use or suspected breach of this License Agreement 5 Technical Support In connection with Your use of the Software You may choose to access certain technical support features that may be offered from within
19. each feature You can use View Details under each status area for more information about those issues You can use the Fix Now option to fix all the issues that need to be resolved to secure your computer For more information The product documentation helps you use Norton 360 You can find the information that you need on your computer and on the Symantec Web site Accessing Help Help is available throughout your Norton product Help provides links to information that assists you with the specific tasks that you want to complete The online Help provides a guide to all of the product features To access Help 1 At the top of the main window click Support 2 Inthe drop down menu click Help To print a Help topic 1 Inthe Help window click the Printer icon 2 Click OK Getting Started 29 For more information Accessing the user guide PDF You can find the Norton 360 User Guide on the CD in PDF format You must have Adobe Reader or a compatible PDF reader installed on your computer to read the PDF If you purchased this product as a download the PDF is not included You must download the PDF from the Symantec Web site To install Adobe Reader Do one of the following Insert the CD into the optical drive In the window that appears click Browse CD Double click the Manual folder Click the GetAdobeReader link Follow the on screen instructions BWN RB After you install the Adobe Reader you c
20. ed with Your Software and or which You additionally purchase If You choose to use the Online Backup Feature You must complete the activation process within the Software for such feature In the event that You install a newer version of the Software during Your Service Period You may be required to reactivate the Online Backup Feature using the original email address You provided during the initial activation process A Norton Account A current Symantec Norton Account Norton Account is required to access and use the Online Backup Feature If you do not have a Norton Account You must complete the applicable registration process to create a Norton Account in order to use the Online Backup Feature You are entirely responsible for maintaining the confidentiality of Your Norton Account password B Communication Connections Online Backup Feature Availability You are solely responsible for acquiring and maintaining the Internet or telecommunications services and devices required to access and or use the Online Backup Feature The Online Backup Feature is provided as is and as available and Symantec will not be responsible for pay You for any loss or damage resulting from any downtime of the Online Backup Feature due to reasonable scheduled maintenance maintenance for critical issues or forces beyond the reasonable control of Symantec C User Conduct and Responsibility Compliance with Applicable Laws Use of t
21. ef sought Demand If You and Symantec do not reach an agreement to resolve the claim within thirty 30 days after the Notice of Claim is received You or Symantec may commence an arbitration proceeding or file a claim in small claims court You may download or copy a form of notice and a form to initiate arbitration at www adr org If You are required to pay a filing fee Symantec will promptly reimburse You for Your payment of the filing fee after arbitration is commenced The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes collectively AAA Rules of the American Arbitration Association AAA as modified by this License Agreement and will be administered by the AAA The AAA Rules and Forms are available online at www adr org or by calling the AAA at 1 800 778 7879 The arbitrator is bound by the terms of this License Agreement All issues are for the arbitrator to decide including issues relating to the scope and enforceability of this arbitration provision Unless Symantec and You agree otherwise any arbitration hearings will take place in the county or parish of either the mailing address You provided in Your Notice or if no address was provided in Your Notice Your billing address on file If Your claim is for U S 10 000 or less Symantec agrees that You may choose whether the arbitration will be conducted solely on the basis of docume
22. egarding use of the Online Backup Feature apply to all use of the Online Backup Feature in connection with Your Norton Account You are solely responsible for the use of the Online Backup Feature and the Data transmitted or stored through the Online Backup Feature in connection with Your Norton Account D Responsibility for payment To the maximum amount permissible under applicable law You agree to pay Symantec its parents subsidiaries affiliates officers directors employees and agents the amount of any claims demands costs damages losses liabilities and expenses including reasonable attorneys fees made by any third party arising out of or in connection with use of the Online Backup Feature through Your Norton Account to the extent any such claims demands costs damages losses liabilities and expenses arise as a result of Your breach of this License Agreement or Your negligence or willful misconduct Such amount may include but is not limited to responsibility for payments of any such claims demands costs damages losses liabilities and expenses arising out of or in connection with the Data transmitted or stored through the Online Backup Feature in connection with Your Norton Account E Termination Suspension Your right to use the Online Backup Feature will terminate on expiration of the Service Period Symantec may immediately suspend or terminate use of the Online Backup Feature during the Service Perio
23. he Online Backup Feature including the transmission of any data You choose to store through the Online Backup Feature Data is subject to all applicable local state national and international laws and regulations including but not limited to the United States export laws You agree to comply with such applicable laws and regulations and with the specifications set out in the Documentation or the applicable transaction documentation from the authorized reseller from which You obtained the Software and not to a use the Online Backup Feature for illegal purposes b transmit or store material that may infringe the intellectual property rights or other rights of third parties or that is illegal tortious defamatory libelous or invasive of another s privacy c transmit or store data belonging to another party without first obtaining all consents required by law from the data owner for transmission of the data to Symantec for storage within the United States d transmit any material that contains software viruses or other harmful computer code files or programs such as trojan horses worms or time bombs e interfere with or disrupt servers or networks connected to the Online Backup Feature or f attempt to gain unauthorized access to the Online Backup Feature the accounts of other Online Backup Feature users or computer systems or networks connected to the Online Backup Feature Your obligations in this Section 4 C r
24. l such copies of the Software would be valid and E use the Software in accordance with any additional permitted uses which may be set forth below You may not nor may You permit any other person to You may not nor may You permit any other person to A sublicense rent or lease any portion of the Software B reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement or D use the Software in any manner that is not permitted pursuant to this License Agreement 2 Software and Content Updates A You shall have the right to receive new features to and versions of the Software as Symantec in its sole discretion makes such features and versions available during Your Service Period Symantec continually strives to improve the usability and performance of its products and services In order to optimize the Software and to provide You with the most current version of the Software You agree the Software may download and install new updates and versions of the Software as they are made available by Symantec in its sole discretion You agree to receive and permit Symantec to deliver such new updates and versions to Your Device Additionally Symantec may modify the terms and conditions that apply to You
25. n window Opens the Tasks page which lets you run scans check for updates view Security History check Vulnerability Protection and check Norton Security Map This area also lets you manage backup sets run backup restore files buy more storage and restore online backup by browser You can also run a Diagnostic Report run Startup Manager run Registry Cleanup run Norton Insight and check Norton Tasks Opens the Settings page which lets you customize Antivirus settings configure Firewall settings customize Antispam settings configure the My Network management tool and configure Parental Controls This area also lets you configure Identity Protection schedule Tuneup tasks manage Administrative Settings and manage Backup Settings You can use the Quick Controls to turn on and off Norton 360 features Getting Started 23 Exploring the main window Opens the Performance window which shows all installs downloads optimizations detections alerts and instances of Quick Scan that have occurred on your computer since installing Norton 360 The window also displays a detailed graphical representation of the CPU and the memory usage by your Norton product You can also view Norton Tasks Insight Protection Application Ratings and Startup Manager information Opens the Feedback page which lets you submit feedback about your experience with Norton 360 It also lets you go to the Help amp Suppo
26. n Diagnostic Report and run Startup Manager The following icons are displayed at the right side of the main window Lets you access and install Norton Management Norton Management helps you manage your Norton products installed on all of your devices from one location Lets you download and install comprehensive protection for smartphones and tablets running Android Getting Started 25 About Norton 360 status Lets you access Norton Online Family that helps you monitor your child s activities on the Internet Norton Online Family may not be available in some versions of Norton 360 Checks the safety of a Web site and provides you with a Safe Search experience cd Safe Web may not be available in some versions of Norton 360 Your activation status or subscription status appears at the bottom of the main window You can use the Activate Now option or the Subscribe Now option to activate or subscribe your Norton product About Norton 360 status Norton 360 displays the security status of your computer under the Security section of the main window Based on the security status of your computer Norton 360 shows your system status as Protected Attention or At Risk The system status indicator displays one of the following statuses Indicates that your computer is protected from threats risks and damages Indicates that your computer requires attention
27. nd advising You regarding potential threats and risks that may be associated with a particular Web site before You view it Executable files and files that contain executable content that are identified as potential malware including information on the actions taken by such files at the time of installation These files are submitted to Symantec using the Software s automatic submission function Such automatic submission function may be deactivated after installation by following the instructions in the Documentation for applicable products The collected files could contain personally identifiable information that has been obtained by the malware without Your permission Files of this type are being collected by Symantec only for the purpose of improving the ability of Symantec s products to detect malicious behavior The name given to the Device during the initial setup of such Device If collected the name will be used by Symantec as an account name for the Device under which You may elect to receive additional services and or under which You may use certain features of the Software You may change such account name at any time after installation of the Software and it is recommended that You do so Status information regarding installation and operation of the Software This information indicates to Symantec whether installation of the Software was successfully completed as well as whether the Software has enco
28. ned by both You and Symantec Should You have any questions concerning this License Agreement or if You desire to contact Symantec for any reason please write to Symantec Customer Service 555 International Way Springfield OR 97477 U S A or visit the Support page at www symantec com ADDITIONAL TERMS AND CONDITIONS Your use of the Software is subject to the terms and conditions below in addition to those stated above 13 Privacy Data Protection From time to time the Software may collect certain information including personally identifiable information from the Device on which it is installed which may include Information on potential security risks as well as URLs and the Internet Protocol IP addresses of websites visited that the Software deems potentially fraudulent The URLs could contain personally identifiable information that a potentially fraudulent website is attempting to obtain without Your permission This information is collected by Symantec for the purpose of delivering the functionalities of the software and also for evaluating and improving the ability of Symantec s products to detect malicious behavior potentially fraudulent websites and other Internet security risks URLs of websites visited as well as search keywords and search results only if the Norton Safe Web feature is enabled This information is collected by Symantec for the purpose of providing protection and of evaluating a
29. nsures that you have authentic Symantec software You can renew your subscription after the end of your subscription period If you did not activate your product during installation Norton 360 prompts for activation each time you start the product Also you receive an activation alert regularly until you activate the product You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly from the activation alert You can also activate your product from the Trial Period Status link in the main window or from the My Account window In some cases you might need to enter your Product Key to activate your product You can activate or renew the subscription of your product from any non admin user account as well Activation should take only a few minutes To activate Norton 360 your computer must be connected to the Internet If you use a proxy server to connect to the Internet you must configure the proxy settings To configure proxy settings go to the Norton 360 main window and then click Settings gt Getting Started 21 Activating Norton 360 Administrative Settings gt Network Proxy Settings gt Configure To activate Norton 360 from the alert 1 Inthe alert click Activate Now or Renew Now 2 Click OK 3 Follow the on screen instructions 4 Inthe window that appears click Done To activate your product from the main window 1 Inthe No
30. nts submitted to the arbitrator through a telephonic hearing or by an in person hearing as established by the AAA Rules If Your claim exceeds U S 10 000 the right to a hearing will be determined by the AAA Rules Regardless of the manner in which the arbitration is conducted the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based If the arbitrator issues You an award that is greater than the value of Symantec s last written settlement offer made before an arbitrator was selected or if Symantec did not make a settlement offer before an arbitrator was selected then Symantec will pay You in addition to the award either U S 500 or 10 of the amount awarded whichever is greater Except as expressly set forth herein the payment of all filing administration and arbitrator fees will be governed by the AAA Rules YOU AND SYMANTEC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR ORITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING Further unless both You and Symantec agree otherwise the arbitrator may not consolidate more than one person s claims with Your claims and may not otherwise preside over any form of a representative or class proceeding If this specific provision is found to be unenforceable then the entirety of this arbitration provision shall be
31. null and void The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim 12 General This License Agreement will be governed by the laws of the State of California United States of America This License Agreement is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties Notwithstanding the foregoing nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract Symantec may terminate this License Agreement if You breach any term contained in this License Agreement other than a trivial or inconsequential breach and if such termination occurs You must cease use of and destroy all copies of the Software and Documentation The disclaimers of warranties and damages and limitations on liability shall survive and continue to apply after termination This License Agreement may only be modified by the Documentation or by a written document that has been sig
32. ouble click My Computer 2 Inthe My Computer window double click the icon for your optical drive 3 Inthe list of files double click Start exe and then click Install Norton 360 This chapter includes the following topics Accessing Norton 360 Activating Norton 360 Exploring the main window About Norton 360 status About managing messages and alerts For more information Accessing Norton 360 Norton 360 protects any computer on which it is installed You do not have to start the product to be protected If Norton 360 detects a situation that requires your attention Norton 360 repairs it automatically You can also set Norton 360 to notify you when a situation requires your attention and you can decide which action you want to take At any time you can open Norton 360 to adjust the settings review your protection status or perform preventive maintenance You can access all of the program features from the main window 20 Getting Started Activating Norton 360 To open Norton 360 h lt Do one of the following Inthe Windows notification area double click the Norton 360 icon In Windows Vista Windows XP and Windows 7 click Start gt All Programs gt Norton 360 gt Norton 360 In Windows 8 in the Start screen click Norton 360 Activating Norton 360 To use all of the features in Norton 360 you must first activate your product Product activation reduces software piracy and e
33. r use of the Software to reflect such updates and You agree to such updated terms B Certain software uses content that is updated from time to time including but not limited to the following software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages these updates are collectively referred to as Content Updates or alternatively referred to as Protection Updates or Security Updates at times You shall have the right to receive Content Updates for the Software during Your Service Period 3 Product Installation Required Activation A During the installation process the Software may uninstall or disable other security products or features of such products if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software B There may be technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain
34. rbitration is more informal than a lawsuit in court Arbitration uses a neutral arbitrator instead of a judge or jury allows for more limited discovery than in court and is subject to very limited review by courts Arbitrators can award the same damages and relief that a court can award You agree that by agreeing to this License Agreement the U S Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision and that You and Symantec are each waiving the right to a trial by jury or to participate in a class action This arbitration provision shall survive termination of this License Agreement and or the termination of Your Symantec product license If You elect to seek arbitration You must first send to Symantec by certified mail a written Notice of Your claim Notice of Claim The Notice of Claim to Symantec should be addressed to General Counsel Symantec Inc 350 Ellis Street Mountain View CA 94043 and should be prominently captioned NOTICE OF CLAIM The Notice of Claim should include both the mailing address and email address You would like Symantec to use to contact You If Symantec elects to seek arbitration it will send by certified mail a written Notice of Claim to Your billing address on file A Notice of Claim whether sent by You or by Symantec must a describe the nature and basis of the claim or dispute and b set forth the specific amount of damages or other reli
35. rd party processor which Symantec has required by contract to safeguard Your Data If you have any questions about how Your Data is being handled please contact Symantec Customer Service using the contact details in Section 12 CPS S 6 0 USE Chapter 1 OVERVIEW c s2sscassscuscssccmesaniacnsantsasabansanses 15 About Norton 360 0 cceceeeeee eee ee eee 15 Chapter 2 Installation sssini ess 17 Installing Norton 360 ccseeeeeeeeee es 17 Chapter 3 Getting Started ccc ecce eee e eee n ees 19 Accessing Norton 360 eceeeeeeeee tees 19 Activating Norton 360 cceeeeeee seen eee 20 Exploring the main window 00008 22 About Norton 360 status ccceeeeeee ee 25 About managing messages and N a E 27 For more information eceeeeeee 28 Chapter 4 Responding to emergencies 0600 31 Using the Norton Bootable Recovery TOOL er eA E ENEE 31 Service and Support Solutions ss ssssssisisssrsissirsrresn 37 AEn e a a ee a a a ce teeasas 41 14 Contents Overview This chapter includes the following topics About Norton 360 About Norton 360 Norton 360 offers proven performance and delivers today s fast and light all in one solution to protect your PC and all your online activities It protects against viruses worms hackers and botnet With a single subscription you can protect up to three PCs It
36. rt page Opens the My Account page which lets you access your Norton Account renew your subscription and buy more storage You can also activate your product This area also lets you buy another product license and check your monthly product report You can also use this page to view your subscription information and your available online backup space Opens the Norton Help Center the Norton Autofix page and the product tutorials You can view your subscription status the User License Agreement and the product information 24 Getting Started Exploring the main window Protection categories is the largest area on the main window The protection categories provide an overall system status Your status may be Protected if your computer is secure Attention if an area needs your attention or At Risk if your computer is at risk This area also provides a Fix Now icon when needed If an area needs your attention it is reflected in one or more protection categories The protection categories include the following Lets you view PC Security details run scans run LiveUpdate manage Firewall and run Norton Insight Lets you view Identity Protection details manage Identity Protection and configure or log in to Identity Safe Lets you view Backup Details manage backup sets run Backup restore backup files and buy more storage Lets you view PC Tuneup Details run Disk Optimization run File Cleanup ru
37. rton 360 main window do one of the following If you purchased a subscription version of a retail product click Activate Now If the product came installed on your computer click Activate Online Now If you want to renew the subscription of your product click Renew 2 Follow the on screen instructions to activate or subscribe your product About problems during activation A connectivity problem can occur if you use parental control software If you suspect that parental controls might block the connection you can configure the parental controls so that they do not block the activation procedure You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration If you use a proxy server to connect to the Internet you must configure the proxy settings To configure the proxy settings go to the Norton 360 main window and then click Settings gt Administrative Settings gt Network Proxy Settings gt Configure 22 Getting Started Exploring the main window Exploring the main window When you open Norton 360 the main window provides access to all Norton 360 features options Help and Support You can also view the status of your protection categories computer and Web protection and file backups The main window contains the following areas that provide access to tasks and services The following links are displayed at the top of the mai
38. running their status and performance information and data from files or folders that were open at the time the Software encountered the problem The information could contain personally identifiable information if such information is included in or is a part of the name of the files or folders open at the time the Software encountered the problem This information will be sent to Symantec only with Your permission and will not be sent automatically The information is collected by Symantec for the purpose of correcting the encountered problem and improving Symantec s product performance This information will not be correlated or matched up with any personally identifiable information The Internet Protocol IP address and or Media Access Control MAC address and the Machine ID of the Device on which the Software is installed to enable the Software to function and for license administration purposes Other general statistical information used for product analysis and for improving product functionality Unless it is expressly defined as optional the collected information as set out above is necessary for the purpose of the functionality of Symantec s products Information may be transferred to the Symantec group in the United States or other countries that may have less protective data protection laws than the region in which You are situated including the European Union and may be accessible by Symantec employees
39. safeguards against online identity theft protects important files and keeps your PC tuned and running at peak performance Norton 360 is completely automated and easy to use It works quietly in the background to maintain your overall system integrity with minimal effect on PC performance By offering an unmatched combination of performance and protection Norton 360 helps you get the most out of your PC and your online experience 16 Overview About Norton 360 Installation This chapter includes the following topics Installing Norton 360 Installing Norton 360 You can install Norton 360 from a CD or from a file that you download To install Norton 360 1 Do one of the following If you install from a CD insert the CD into the optical drive In Windows Vista or Windows XP click Install Norton 360 In Windows 7 or Windows 8 click Launch Norton Install and then click Install Norton 360 If you downloaded your copy of Norton 360 double click the file that you downloaded 2 Inthe Norton 360 installation page enter the Product Key if prompted 3 Click the Norton License Agreement link read the agreement and then click Close 4 After you have read the agreement click Agree amp Install 18 Installation Installing Norton 360 If the opening panel does not appear Sometimes a computer s optical drive does not automatically run a CD To start the installation from the product CD 1 On your desktop d
40. untered an error The status information could contain personally identifiable information only if such information is included in the name of the file or folder encountered by the Software at the time of installation or error The status information is collected by Symantec for the purpose of evaluating and improving Symantec s product performance and installation success rate Symantec may also use this information to optimize its web pages Information contained in email messages that You send through the Software to Symantec to report as spam or as incorrectly identified as spam These email messages may contain personally identifiable information and will be sent to Symantec only with Your permission and will not be sent automatically If You send such messages to Symantec Symantec will use them only for the purpose of improving the detection ability of Symantec s antispam technology Symantec will not correlate or match up these files with any other personally identifiable information Information contained in a report that You may choose to send through the Software to Symantec when the Software encounters a problem The report includes information regarding the status of both the Software and Your Device at the time that the Software encountered the problem The status information about Your Device may include the system language country locale and the operating system version for Your Device as well as the processes
41. ur support offerings Chat in real time with a support representative For more complex technical issues chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem Chat support is free with the exception of our Virus and Spyware Solution service Submit your question on our Web site and receive a response by email Email support has a slower response time when compared to chat or phone Email support is free Speak to a support representative in real time 39 To contact a support representative please visit the Symantec support Web site at the following URL www norton com support The online support option is displayed first followed by the contact options where you can select the type of support you prefer 40 Service and Support Solutions Contact Support Index A Account 23 activation 20 problems 21 troubleshooting 21 Adobe Reader installing 29 using to view PDF 29 alerts 27 C cD installing product from 18 E error messages 27 H Help accessing 28 printing 28 l installation from CD 17 from downloaded file 17 problems 18 31 33 M main window features 22 options 22 status colors 27 status messages 27 Support 22 messages 27 N Norton 360 about 15 main window 27 status 25 Norton Bootable Recovery Tool using 31 Norton Bootable Recovery Tool Wizard downloading 33 P Performance 23 pop up mess
42. uring the sixty 60 day period following the date of purchase of an annual subscription or within thirty 30 days following the date of purchase of a monthly subscription 7 Limited Warranty Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free For the avoidance of doubt references to Software in the foregoing sentence shall include but not be limited to the Online Backup Feature and Technical Support TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALLOTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAYHAVEOTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 8 Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOW THEL
43. y that is displayed immediately after your system is turned on 3 Select the recovery media on which you have created the Norton Bootable Recovery Tool and then press Enter If you are using UEFI enabled machine select the recovery media under the Legacy Boot option instead of the UEFI Boot option The recovery media can be the Norton Bootable Recovery Tool CD DVD or USB key 4 Read the Norton License Agreement type your Product Key and then click I Agree If you use anon QWERTY keyboard use the Virtual Keyboard option to enter your Product Key 5 Inthe Norton Bootable Recovery Tool window click Norton Advanced Recovery Scan Responding to emergencies 33 Using the Norton Bootable Recovery Tool 6 Inthe Scan section click Start Scan When the scan is complete the scan results window lists the following The total number of files scanned The total number of threats detected The total number of resolved threats The total number of unresolved threats The details of each detected threat 7 Inthescan results window do one of the following To fix all of the threats that are found on your computer select Set all action to Fix To perform appropriate actions for each of the threats select Fix or Ignore 8 Click Continue 9 Ifa confirmation dialog box appears click OK 10 In the Scan Summary window review the scan summary and do one of the following Click Done Torun another scan click Scan Again
44. y make available to You Except as may be modified by the Documentation and subject to Symantec s right to terminate for Your breach pursuant to Section 10 Your rights and obligations under this License Agreement with respect to the use of this Software are as follows During the Service Period You may A use one copy of the Software on a single Device If a greater number of copies and or number of Devices is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software You may use the Software in accordance with such specifications B make one copy of the Software for back up or archival purposes or copy the Software onto the hard disk of Your Device and retain the original for back up or archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each Device that can access the Software over that network D permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement Partial transfer of Your rights under this License Agreement shall not be permitted For example if the applicable documentation grants You the right to use multiple copies of the Software only a transfer of the rights to use al
45. y media If you have purchased this product as a download go to the following URL to download the Norton Bootable Recovery Tool Wizard http www norton com recoverytool_n360 Norton Bootable Recovery Tool automatically downloads the latest virus definitions from Symantec servers and uses these virus definitions to secure your computer from all types of viruses and latest security threats If Dynamic Host Configuration Protocol DHCP is enabled virus definitions are automatically updated when your computer is connected to the Internet Therefore you must use an Ethernet connection to 32 Responding to emergencies Using the Norton Bootable Recovery Tool update the virus definitions in Norton Bootable Recovery Tool You cannot update the Norton Bootable Recovery Tool virus definitions by using a wireless network connection If the virus definitions are out of date Norton Bootable Recovery Tool may not detect and remove all the latest security threats from your computer To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton 360 you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool To use the Norton Bootable Recovery Tool 1 Insert the Norton Bootable Recovery Tool recovery media 2 Turn on or Restart your computer and enter to the BIOS mode You can enter the BIOS mode by pressing the ke
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