Gefen EXT-USB-400FON console extender
Contents
1. USB 400 FO EXT USB 400FON ww gefen com ASKING FOR ASSISTANCE Technical Support Telephone 818 772 9100 800 545 6900 Fax 818 772 9120 Technical Support Hours 8 00 AM to 5 00 PM PST Monday thru Friday PST Write To Gefen LLC c o Customer Service 20600 Nordhoff St Chatsworth CA 91311 www gefen com support gefen com Notice Gefen LLC reserves the right to make changes in the hardware packaging and any accompanying documentation without prior written notice USB 400FO is a trademark of Gefen LLC All trademarks are the property of their respective owners 2010 Gefen LLC All Rights Reserved All trademarks are the property of their respective companies Rev CONTENTS ch Introduction Operation Notes Features Sender Unit Panel Layout Sender Unit Panel Descriptions Receiver Unit Panel Layout Receiver Unit Panel Descriptions Connecting And Operating The USB 400FO Extender O O N 0 N Troubleshooting The USB 400FO Extender 14 Specifications 16 Warranty INTRODUCTION Congratulations on your purchase of the USB 400FO Your complete satisfaction is very important to us Gefen Gefen delivers innovative progressive computer and electronics add on solutions that harness integration extension distribution and conversion technologies Gefen s reliable plug and play products supplement cross platform computer systems professional audio video environment2. 4 Connect USB devices Read These Notes Before Installing Or Operating the USB 400FO FCC Radio Frequency Interference Statement Warning This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Checking the Installation on any PC or Macintosh Computers 1 On the Sender and Receiver units check that the Power Host and Link LEDs are turned on and that the Activity LED is blinking If the Link LED is permanently off then the cabling between the Sender and Receiver unit is not installed properly or is defective 2 For Windows users 2000 XP Vista Windows 7 open the Device Manager to confirm that the USB 400FO has installed correctly Expand the entry for Universal Serial Bus controllers by clicking the sign If the USB 400FO has been installed correctly you should find it listed as a Generic USB Hub 3 For Mac OS X users open the System Profiler to confirm that the USB 400FO has installed correctly In the left hand column under Hardware select USB and inspect the right hand panel If the USB 400FO has been installed correctly you should find it listed as a Hub under the USB high Speed Bus USB Bus 8 TROUBLESHOOTING THE USB 400FO EXTENDER Troubleshooting The following table provides t
3. 400F ON 20600 Nordhoff St Chatsworth CA 91311 1 800 545 6900 818 772 9100 fax 818 772 9120 www gefen com support gefen com 0 E O amp Qu
4. aired at the current price of parts and labor in effect at the time of repair Such repairs are warranted for ninety 90 days from the day of reshipment to the Buyer This warranty is in lieu of all other warranties expressed or implied including without limitation any implied warranty or merchantability or fitness for any particular purpose all of which are expressly disclaimed 1 Proof of sale may be required in order to claim warranty 2 Customers outside the US are responsible for shipping charges to and from Gefen 3 Copper cables are limited to a 30 day warranty and cables must be in their original condition The information in this manual has been carefully checked and is believed to be accurate However Gefen assumes no responsibility for any inaccuracies that may be contained in this manual In no event will Gefen be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages The technical information contained herein regarding the features and specifications is subject to change without notice For the latest warranty coverage information please visit Gefen s Warranty web page at http www gefen com kvm aboutus warranty jsp PRODUCT REGISTRATION Please register your product online by visiting Gefen s web site at http www gefen com kvm Registry Registration jsp 16 Rev ma USB
5. are on Host LED on Sender Receiver units are off continued USB 400FO units were working but the Host LED on Sender Receiver units are suddenly blinking All LEDs on both the Sender unit and Receiver unit are on but the USB device does not operate correctly or is detected as an Unknown Device in the operating system The USB 400FO is malfunctioning The Receiver unit is in suspend mode The operating system may put the USB 400FO in suspend mode when the computer is put into a Suspend Standby state or when no USB devices are attached The USB device is malfunctioning The computer does not recognize the USB device The application software for the device is not operating 11 5 Reconnect the Receiver unit to the 5VDC power supply 6 In the Universal Serial Bus controllers section of Device Manager check that the USB 400 is recognized as a Generic USB Hub 1 Recover Resume the operating system from Suspend Standby mode see your operating system s documentation 2 Attach a USB device to the USB 400FO 1 Disconnect the USB 400FO from the computer 2 Connect the USB device directly to the USB port on the computer 3 If the device does not operate properly consult the user documentation for the device 4 Update your system BIOS chipset or USB Host controller drivers from your System Mother board manufacturer s website 5 If the device
6. as a USB camera or USB hard drive keyboard and mouse The USB 400FO works like a USB hub with extension capabilities over a distance of up to 1 640 feet This means for example that a remote USB sensor can be placed at a safe distance from the sender unit in situations that demand this type of security The USB 400FO signal controls the keyboard mouse trackball and other USB peripherals using send and receive units The USB signal is extended by using multimode fiber optic cabling e USB 400FO units are housed in a metal box for better RF shielding USB 400FO uses dual multi mode LC fiber optic cables to connect the sender and receiver units e USB 400FO units were designed to operate on any type of computer where USB is used for peripherals e Use the computers USB port when using a local keyboard mouse that is not part of the extensions used with the USB 400FO sender unit In order to operate the product properly the USB 400FO Sender and USB 400FO Receiver units must be connected powered up and fiber optic cables installed between both units Requirements To complete the installation you will also require the following items that are not included with the product USB 1 1 or 2 0 Compatible computer host computer with a USB compliant operating system USB 1 1 or 2 0 Compatible device e 2 strand fiber optic cable with Duplex LC connectors if using surface cabling OR 2 strand fiber
7. eceiver Host LED Green Indicates that the USB 400FO system is properly enumerated on the host PC LED blinks when in suspend mode Activity LED Amber Indicates activity when data transmission is active between the Sender and Receiver LED blinks intermittently with or without a USB device plugged in When the Sender and Receiver are in suspend mode the LED is off Grounding point Optional Earth Ground connection to housing of unit Accepts an M2 type screw Power port Connects to the 5V DC power supply Required for proper operation Link Port Duplex LC Extension link Duplex LC fiber optic transceiver port CONNECTING AND OPERATING THE USB 400FO EXTENDER How to Operate the USB 400FO The Sender and Receiver units are interconnected by up to 500 meters of fiber optic cabling Two strands of 50 125um 500m MMF or 62 5 125um 275m MMF cabling are required The cabling subsystem must provide a duplex connection with crossover and must be terminated with Duplex LC connectors at both ends Installing the USB 400FO Sender unit 1 Place the Sender unit near the computer source 2 Install the supplied short USB cable between the Sender and USB 2 0 port on the host computer Installing the USB 400FO Receiver unit 1 Place the USB device s in the USB 400FO Receiver unit 2 Plug the 5V DC power supply into the USB 400FO unit and a suitable AC outlet 3 Connect the power supply to the USB 400FO Receiver unit
8. ied Link LED Green Indicates a valid ExtremeUSB link is established between the Sender and Receiver Host LED Green Indicates that the system is properly enumerated on the host PC LED blinks when in suspend state Activity LED Amber Indicates activity when data transmission is active between Sender and Receiver LED blinks intermittently with or without a USB device connected When the Sender and Receiver are in suspend mode the LED is off Power port An optional 5V power supply can be connected to the Sender unit to provide power if the USB port on the host PC is not capable of delivering 500mA to the unit USB Type B connector Used to connect the Sender unit to the host computer Link Port Duplex LC Extension link Duplex LC fiber optic transceiver port RECEIVER UNIT PANEL LAYOUT Front Panel Back Panel RECEIVER UNIT PANEL DESCRIPTIONS Port USB Type A USB device input port Device LED Green Orange Indicates when a USB device is connected to the Device Port Solid green when device is plugged in and active Off when device is in a suspend mode or Receiver unit is powered off Orange when the Receiver unit detects an overcurrent condition or if the attached USB device attempts to draw more than the 500mA current Power LED Blue LED tums on when power is supplied Off when no power is supplied Link LED Green Indicates a valid ExtremeUSB link is established between the Sender and R
9. le Receiver orange and units occurred because USB are no longer device draws more power than can be supplied per USB specification 500mA functioning LED Host and Firmware mismatch 1 Use a different Sender LINK LEDs on between the Sender and Receiver pair which have the Sender Receiver Receiver same firmware revision units blink 2 Upgrade the Sender intermittently Receiver firmware contact technical support for assistance 13 SPECIFICATIONS WSB 2 0 device Support aaa 480Mbps USB Input Connector ne Type B VEO MASA ee us fa har Type A Link Connect alien 2 LC se EE DV DC Dimensions Sender 4 Wx3 Dx1 25 H Dimensions 4 Wx3 Dx1 25 H Shipping ainia 2 lbs Operating temperature range 0 C to 50 C Range cta ssa essayez 1640ft 500m over 50 125um Multi Mode Fiber optic cable 14 NOTES 15 WARRANTY Gefen warrants the equipment it manufactures to be free from defects in material and workmanship If equipment fails because of such defects and Gefen is notified within two 2 years from the date of shipment Gefen will at its option repair or replace the equipment provided that the equipment has not been subjected to mechanical electrical or other abuse or modifications Equipment that fails under conditions other than those covered will be rep
10. nder Receiver units are on Host LED on Sender Receiver units are off The Sender unit is not receiving power from the USB port or the optional Sender 5VDC power supply The Receiver unit is not receiving power from the 5VDC power supply There is no connection between the Sender unit and Receiver unit The host computer is not powered on The Sender unit is not connected to the computer when used with the optional Sender 5VDC power supply The computer does not support USB hubs 10 1 Ensure that the USB connection between the Sender and host computer is properly installed 2 Move the USB connector to another USB port on the host computer 1 Ensure that the 5VDC power supply is properly connected to the Receiver unit 2 Check that the 5VDC power supply is connected to a live source of electrical power Check that the Receiver power LED is illuminated 1 Ensure that a multimode fiber optic cable with crossover is connected between the Sender and Receiver units 2 Connect a fiber optic crossover patch cord between the Sender and Receiver units Recheck operation of the system 1 Disconnect all USB devices from the Receiver unit 2 Disconnect the Sender unit from the computer 3 Disconnect the Receiver unit from the 5VDC power supply 4 Reconnect the Sender unit to the computer TROUBLESHOOTING THE USB 400FO EXTENDER PROBLEM Link LED on Sender Receiver units
11. operates properly when directly connected to the computer connect another device of a different type to the USB 400FO Connect the USB 400 to the computer TROUBLESHOOTING THE USB 400FO EXTENDER PROBLEM All LEDs on both the Sender unit and Receiver unit are on but the USB device does not operate correctly or is detected as an Unknown Device in the operating system continued USB device is attached to Receiver USB port but Receiver device LED is off The USB 400FO is malfunctioning The computer does not recognize the USB device The application software for the device is not operating A USB device must have the appropriate driver installed on the computer operating system 12 6 second device does not operate the USB 400FO may be malfunctioning Contact technical support for assistance 7 If the second device does operate properly the first device may not be compatible with the USB 400FO 1 Install the required USB device driver on the computer operating system prior to attaching the USB device to the Receiver unit Please see your USB device manufacturer s website for details 2 Consult your USB device documentation and power your USB device with the additional USB device manufacturer supplied power supply if available TROUBLESHOOTING THE USB 400F0 EXTENDER PROBLEM CAUSE SOLUTION Device LED is Overcurrent condition has 1 Power cyc
12. optic cabling with two information outlets and two 2 strand fiber optic patch cords with Duplex LC connectors if using premise cabling Note The maximum length of the multimode fiber optic cable MMF supported by the USB 400FO system including patch cords is 500m on 50 125um MMF 275m on 62 5 125um MMF FEATURES Features e Extreme USB technology is used to extend the range of USB 2 0 devices up to 1640 feet 500 meters using fiber optic cables e Receiver unit is also a USB 2 0 four port hub e Provides support for both low speed and high speed USB devices e Fully backward compliant with USB 1 1 and USB 2 0 specifications as certified by the USB Implementer s Forum Number of USB devices can be expanded using standard USB hubs e Supports all operating systems including Windows Mac OS and Linux e Supports other USB peripherals and are used in devices such as PlayStation and WII e Avery secure method of USB control in areas where environmental conditions prohibit access by people e Ideal as optical isolation from over voltage and static electricity e Supports High Speed devices up to 480mb s Package Includes 1 USB 400FO Sender 1 USB 400FO Receiver 1 USB Cable 1 5V DC Power Supply 1 User s Manual SENDER UNIT PANEL LAYOUT Front Panel Back Panel SENDER PANEL DESCRIPTIONS Power LED Blue LED turns on when power is supplied Off when no power is suppl
13. roubleshooting tips The topics are arranged in the order in which they should be executed in most situations If you are unable to resolve the problem after following these instructions please contact technical support for further assistance PROBLEM CAUSE SOLUTION All LEDs on The Sender unit is not 1 Ensure that the USB Sender unit are receiving power from the connection between the off USB port or the optional Sender and host computer is Sender 5VDC power supply properly installed 2 Move the USB connector to another USB port on the host computer All LEDs on The Receiver unit is not 1 Ensure that the 5VDC Receiver unit receiving power from the power supply is properly are off 5VDC power supply connected to the Receiver unit 2 Check that the 5VDC power supply is connected to a live source of electrical power Check that the Receiver power LED is illuminated Link LEDs on There is no connection 1 Ensure that a multimode Sender unit between the Sender unit fiber optic cable with and Receiver and Receiver unit crossover is connected unit are off between the Sender and Receiver units 2 Connect a fiber optic crossover patch cord between the Sender and Receiver units Recheck operation of the system TROUBLESHOOTING THE USB 400FO EXTENDER PROBLEM All LEDs on Sender unit are off All LEDs on Receiver unit are off Link LEDs on Sender unit and Receiver unit are off Link LED on Se
14. s and HDTV systems of all sizes with hard working solutions that are easy to implement and simple to operate The Gefen USB 400FO This new USB Extender supports all USB 2 0 devices extending to 1640 feet 500 meters away from the USB source The receiver end is also a four USB 2 0 hub By using fiber optic cables the new USB 400FO extends a long distance from the location of a computer It provides an EMI interference free solution for using USB at remote locations How It Works The USB 400FO sender unit is connected to the source using the supplied USB short cable The USB peripheral s are connected to the receiver unit at the remote end Two LC terminated multimode fiber optic cables are used to link the sender to the receiver The Receiver unit must be powered by a 5V DC power supply The Sender unit is powered by the USB bus Applications The USB 400F O is invaluable for applications where complete control of devices is necessary when using USB when placing in restricted areas such as medical facilities and oil rigs The USB 400FO will connect with any USB compliant peripheral in all operating systems supporting USB 2 0 OPERATION NOTES READ THESE NOTES BEFORE INSTALLING OR OPERATING THE USB 400FO This equipment is a new version replacing the existing part number EXT USB 400FO and can provide outstanding extension facilities for any device or USB application that requires a peripheral connection over a distance such
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