Plantronics Calisto P830
Contents
1. home landline to a connected headset Supported Headset Types Headset Type Jack Type Insert Jack Into Microphone Used On Corded Headphones Single 3 5mm jack Insert into Calisto Calisto Earbuds QD jack Headsets Single 3 5mm jack Insert into Calisto Calisto Earbuds with U jack Microphones Headsets with Single 2 5mm jack Requires Plantronics Calisto Microphones 2 5mm to 3 5mm adapter part 76920 07 Insert into Calisto Q jack Headphones with Dual 3 5mm jack Insert into both Calisto Headphones Microphones Qand b jacks Plantronics Quick Disconnect Yes Requires Plantronics H Top Professional QD to Dual 3 5mm adapter H Tops Example part 28959 01 Insert into Plantronics both Calisto SupraPlus wideband and Wjacks Headset Wireless Bluetooth Headset Wireless NA Headset Headphones Example Plantronics Voyager PRO Plantronics PASO Wireless NA Can switch Wireless Mic between wireless mic and Calisto Switch Call Audio Between Your Calisto and a Headset To switch call audio between your Calisto speakerphone and any connected headsets do one of the following When you are not on a call Press Audio Options Q If you have one headset connected to your Calisto pressing this key switches from the speakerphone to the headset and back If you have more than one headset connected to your Calisto pressing this key opens the Audio Devices screen Select the device you want to use T2. Bluetooth headset follow the onscreen instructions to connect the call to your headset using the headset button or your mobile phone menu Disconnect by Walking Out of Range of Your Calisto NOTE This approach is not recommended When you are on a call and walk out of range the call may reconnect several times to your Calisto before finally disconnecting This may result in interrupted audio 26 Reconnect a mobile phone and or Bluetooth headset to your Calisto NOTE Only one mobile phone and one Bluetooth headset can be connected to your Calisto at a time When you come back in your office there are several ways to reconnect your Mobile and or BT headset to Calisto Reconnect Using a Screen Prompt When you are back in range of your Calisto a notification may appear on your Calisto screen asking if you want to reconnect to your mobile phone or headset Press Yes right softkey to connect If you re currently on a call on the mobile phone the audio is routed back to your Calisto s speakerphone NOTE Not all phone and headset models support the notification feature Also if you manually disconnected from a phone or headset a notification does not appear when the device is back in range of your Calisto Reconnect Using the Bluetooth Menu 1 Press Menu right softkey gt Bluetooth 2 Press Connect mobile phone name Connect headset name or Connect Both Connect a different paired mobile
3. Telephone Presence Mobile Call Presence When on a mobile call via Calisto 800 PES software changes presence status on MSFT OC Lync and Skype indicating you are On a Cal Not Disturb respectively PSTN Call Presence When on a PSTN call via Calisto 800 PES software changes presence status on MSFT OC Lync and Skype indicating you are On a Cal Not Disturb respectively menne eee aiaa eene ae aea ft i t 7 UU Skype will indicate you are On a Call or Do Not Disturb respectively Media Player Suport Pause Stop or do nothing When an audio stream is active and the user is listening to a supported x x x media player and a call is received audio is paused or stop in accordance with user preferences setup in the PLT Control Panel PCP Play or do nothing When call ends audio will resume or not in accordance with user s x x x plantronics Plantronics Control Panel recta gown A Devices Applications Preferences About Plantronics Control Panel provides status and configuration information and options for Plantronics devices and supported applications It also provides links to Plantronics user guides and corporate contact information To access the Plantronics Control Panel Click on the Start menu Select All Programs Select Plantronics Open Plantronics Control Panel Below is a Summary of the content for each tab in Plantronics Contro
4. Wireless Mic on page 22 In the unlikely event that this doesn t fix the problem simultaneously press the handset icon and mute button on wireless mic for six seconds to re boot the wireless mic After doing this replace mic in the docking station 37 Troubleshooting Software plantronics The following items pertain specifically to issues related to the Calisto 800 Series with Spokes software and supported applications Skype does not work with Spokes software Open Skype and select Tools gt Options gt Advanced Select Manage other programs access to Skype PlantronicsUR exe will appear under Manage API Access Control see graphic below Select Change Select Allow this Program to Use Skype click OK Click OK again All supported Spokes functions should now work with Skype Media Manager Resumes my media player after a softphone call even when manually pause media 3rd party media player interface controls do not distinguish between manual and automated audio stream interruption events for Spokes software To resolve this open Plantronics Control Panel and configure your media player behavior to Do Nothing when a softphone call ends Call Log information is not being captured from my softphone For PC calls only call log information from the Default Softphone configured in Plantronics Control Panel is captured in the Calisto 800 call log To capture C
5. has the following benefits e Informs Calisto 800 where to send the digits dialed on the keypad this is especially useful if more than one softphone is active on the same computer Enables Spokes software to capture Call Log data for incoming and outgoing calls First Time Skype Use IMPORTANT The first time Skype is launched after installing Spokes software you will see the following displayed at the top of the Skype application PlantronicsURE exe wants to use Skype To enable Spokes to work with Skype click Allow access Click Here Plantrgni exe wants to use Skype Allow access Deny access Skype Home Profile Facebook amp Give feedback If Allow access is not selected you will not be prompted again for access permission and your Spokes software will not work with Calisto 800 If this happens and you wish to grant Spokes software permission after missing the prompt above see the Troubleshooting Software section Calisto 800 Application Support and Features Use the table below as a reference for applications and features supported by the Calisto 800 Series Consult the user documentation for softphone and media player applications for more detailed information regarding these applications 32 Calisto 800 Feature Table Application Support 4 O Below are features and functions supported with Calisto 800 by application amp S S gt Application support requires Plantr
6. including call duration and phone type if known Highlight the Call Log entry and press Options right softkey gt Call Details Add the Call Log entry to Favorites See Create a Favorite from a Call Log Entry on page 16 for details Sort the Call Log list From the Call Log press Options right softkey gt Sort List Select whether to sort the list by incoming outgoing or missed calls Delete a Call Log entry Highlight the entry and press Options right softkey gt Delete this record Select Yes to confirm Delete the entire Call Log From the Call Log press Options right softkey gt Delete all records Select Yes to confirm 14 Enter Edit Favorites plantronics You can enter names and numbers as favorites so you can easily dial them right on your Calisto For each favorite you can enter multiple phone numbers and label them as home H work W mobile M or other O Create a Favorite You can create a favorite from an ended call from your Call Log or manually Create a Favorite from an Ended Call B Call Ended 00 03 15 Add this number to Favorites 555 1212 When you end a call from a number that is not already in Favorites an Add to Favorites prompt appears Press Yes right softkey Do one of the following To add the number to an existing favorite Select Add to existing Select the favorite to use and then select the number type to assign the number to If a number already exists f
7. to answer or end a call The key is green when you have an incoming call red when you are on a call Mute Unmute keys Press red key on both sides The keys light up red when a call is muted Note The Plantronics Battery Status application included with Spokes does not currently support the Calisto 800 Series wireless microphone In the event support is added you will be notified via firmware update in the Plantronics Update Manager application 23 plantronics Wireless Mic Usage Initial Answer Call Which How can I tell How do I How do know Setting From mic change the audio Active active mics changed Audio to Speaker Base push Base Q LED on Pickup mic clip You will see the phone selection button and push mic clip LED on the base on the base front of base hook switch turn off and the is lit when tall button once or hook switch button answered push the Audio on the mic clip lit AS Talk End key selection button Up red when the light on mic clip Headset icon on mMic clip is active will stay off the base to make remote mic active Audio to Speaker Mic clip pickup Mic Clip Q LED on Push the Audio LED on the base phone mic clip and selection button will light and hook push hook front of base headset icon on switch button on switch button momentarily the base to switch the mic clip will on the clip willigo on then back to base mic turn off o or return the mic Talk End key clip to its docking
8. Calisto 800 Series P820 P825 P830 P835 USER GUIDE plantronics Fi re version 1 19 Contents Welcome 3 Disconnect from Reconnect to a Mobile Phone System Requirements 3 or Bluetooth Headset 26 Computer 3 Customize Your Calisto Settings 28 Connecting the Cables 4 Basic Setup 28 Speakerphone and Plantronics Spokes Software 31 Microphone Basics 5 Spokes Software Highlights 31 Speakerphone 5 Softphone Support 31 Microphone 5 Calisto 800 Application Support and Features 32 Set up your speakerphone 6 Plantronics Control Panel 34 Accessories 6 Plantronics Update Manager 35 Set Up Your Calisto 6 Troubleshooting General 36 Get to Know Your Calisto 8 Screen 9 Troubleshooting Software 38 Outgoing Line 10 Menu 10 Use Call Features 11 Make a Call 11 Answer or Ignore a Call 11 Answer a Second Incoming Call 11 Switch Between Calls 12 Mute a Call 12 End a Call 12 Use Other Call Options 12 Special Features for Using Your P830 amp P835 Calisto with a Landline 13 Use the Call Log 14 Enter Edit Favorites 15 Create a Favorite 15 Access Voicemail19 Use Your Calisto with a Headset 20 Switch Call Audio Between Your Calisto and a Headset 20 Use Your Calisto with a Wireless Mic 22 Setup 22 Pairing if not pre paired 22 Wearing and Use 22 Features 23 Wireless Mic Usage 24 Light Indicators 25 plantronics 2 Welcome Congratulations on purchasing your new Plantronics product This user guide contains instructions
9. Calisto with a new mobile phone or Bluetooth headset 1 Press Menu right softkey gt Settings gt Bluetooth Setup 2 Select Mobile Phone or Headset or Wireless Mic NOTE If you purchase a PA5O wireless mic sold separately the Wireless Mic option appears on this screen also 3 Follow the onscreen instructions to pair your device with your Calisto Change the Connected Phone or Headset If you have more than one mobile phone or Bluetooth headset paired with your Calisto you can change the connected phone or headset You can have only one connected phone or headset at a time See Disconnect from Reconnect to a Mobile Phone or Bluetooth Headset on page 26 for instructions Remove a Phone or Headset from Calisto Memory If you no longer want to use a mobile phone or Bluetooth headset with your Calisto you can remove the device from the Calisto memory so it no longer appears on the list of paired devices Press Menu right softkey gt Settings gt Bluetooth Setup Select Mobile Phone or Headset Select the phone or headset you want to remove from memory Press Delete right softkey w KR WN Press Yes right softkey to confirm Advanced Setup Advanced Setup lets you return to and modify the initial setup screens 1 Press Menu right softkey gt Settings gt Advanced Setup 2 Select one of the following Setup Assistant See Set Up Your Calisto on page 6 Factory Reset Select to restore your Calisto to t
10. J right softkey To move the cursor forward or backward through Press Control Up N or Down V the characters without making a deletion Press Save left softkey twice Dial a Favorite Press Menu right softkey gt Favorites Select the favorite and highlight the number you want to dial To dial the number using the current outgoing line see Outgoing Line on page 10 press Talk End To dial the number using a different line press OK select the line and then press OK or Talk End Edit a Favorite Press Menu right softkey gt Favorites Select the favorite and press Options right softkey gt Edit Favorite Highlight the name or number you want to edit and press Edit right softkey Use the dialpad to make the changes you want See Create a Favorite from an Ended Call on page 15 for details on entering letters and Create a Favorite Manually on page 16 for details on entering numbers Press Save left softkey twice Search for a Favorite When you have Favorites open Menu right softkey gt Favorites you can use the dialpad to search for a favorite as follows Press a number key to jump to the first Favorites entry that starts with the first letter shown on the key for example press 5 to jump to the first entry that starts with J Press the key twice to jump to the first entry that starts with the second letter shown on the key for example press 5 twice to jump to the first entry that sta
11. States The next few screens will guide you through the setup process Area Code setup If you select United States or Canada as your country enter your 3 digit landline phone area code This enables your Calisto to automatically add a 1 if required when you dial a number from your call log see Use the Call Log on page 14 If you enter an incorrect digit press OK to delete the last digit you entered Press Next right softkey if you do not want to enter an area code Note that this may result in incorrect dialing if you dial a number from your call log Spokes software can be installed at anytime to enhance your user experience with Calisto 800 and industry leading Unified Communications clients and softphone applications with many other features available www plantronics com software Please refer to the Plantronics Spokes Software section of this guide for details Mobile phone setup optional When you connect your Calisto Pe p op y v Mobile Phone to a mobile phone that supports Bluetooth call audio from that Do you want to setup a mobile phone to use with Calisto phone is automatically routed to your Calisto To connect to a mobile phone do the following 1 On the Mobile Phone setup screen make sure Yes is highlighted and press OK NOTE Do not press Next Skip right softkey This skips the phone BACK NEXT SKIP setup process Yes Press OK 2 Follow the onscreen instructions If p
12. all Log information from a specific softphone change the Default Softphone as desired 8 Manage API Access Control Another program is trying to access Skype This program is not known to Skype and may be a potential security risk Name PlantronicsURE exe Publisher Plantronics Allow this program to use Skype Do not allow this program to use Skype What does this mean 38 NEED MORE HELP plantronics com support Plantronics Inc 345 Encinal Santa Cruz CA 95060 United States Tel 800 544 4660 plantronics com 2011 Plantronics Inc All rights reserved Plantronics the logo design PASO and Calisto are trademarks or registered trademarks of Plantronics Inc Lync is a registered trademark of Microsoft Corporation in the United States and or other countries 85433 01 10 11 antronics
13. ation and charge it for a minimum of 2 hours or until the Calisto screen indicates that the mic is fully charged Pairing if not pre paired Once the wireless mic is fully charged on your Calisto go to Menu gt Settings gt Bluetooth Setup Select Headset or Wireless Mic gt Pair New Headset Put the wireless mic in pairing mode by pressing O for 10 seconds or until the light flashes red and green On your Calisto press Next right softkey to search for the wireless mic Follow the instructions on your Calisto screen to complete pairing Once it is paired the wireless mic is connected to your Calisto Wearing and Use The wireless mic can be worn on a collar or lapel This illustration shows the optimal location 22 plantronics The wireless mic can also be placed flat on a table for flexible small group conferencing It provides full 360 degree microphone coverage Talk Time Up to 5 hours Standby time 7 days Charging Time Approximately 2 hours Maximum Range Up to 45 feet 12 meters Features Once undocked press the key on the wireless mic to replace the built in speakerphone microphone When the wireless mic is active the L is displayed on screen and the built in speakerphone microphone is turned off Also note LED on front of unit will go out when remote mic is live To transfer a call from the wireless mic to the speakerphone and back press Q onthe speakerphone Talk End key Press with one tap
14. available Start Plantronics Update Manager from Windows Start Programs menu gt Programs gt Plantronics gt Plantronics Update Manager to change settings such as automatic or manual check for updates Check for Updates Automatically By enabling this check box you will activate a periodic automatic check for available software and firmware updates Check for Updates Now You can choose to check for available software and firmware updates at any time by clicking on the Check For Updates Now button in Update Manager by clicking on the Start menu gt Programs gt Plantronics gt Plantronics Update Manager Install Checked Updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation 35 Troubleshooting General plantronics have my headset and mobile connected how do connect them both to Calisto 800 Automatic Reconnect If a Voyager Pro or Voyager Pro UC is used go to the Bluetooth menu in Calisto and select Connect Both They should both automatically reconnect even if Headset is still actively connected to the Mobile These 2 headsets have special firmware to allow automatic reconnect Note If an iPhone is used it should also allow the automatic reconnect Unlike Blackberry iPhone supports Multipoint capability allowing the iPhone to retain a BT connection both to the Bluetoot
15. d the unit to get fully calibrated If keypad sensitivity is an issue try using the pad of the finger versus the tip when pressing When try to redial an entry in the Call Log get an error message that the call cannot be dialed Can access Voicemail on Calisto Entries in the Call Log vary depending upon the source For VoIP calls with Microsoft OC and Lync a SIP URI is used in lieu of a phone number which is not provided in the Call Log data provided In general if a standard phone number is used to connect the call that information will be available for future calls from the Call Log Yes Calisto supports PSTN Voicemail and Microsoft Lync Office Communicator R2 Voicemail In the case of PSTN it requires the user subscribe to the service from their phone provider and enter the Voicemail Access number under Settings gt Landline Voicemail gt Voicemail Access In the case of Lync Microsoft Office Communicator R2 it requires an enterprise to have enabled Unified Messaging application from Microsoft When either a PSTN or R2 Lync voicemail is left a large Envelope icon is displayed on the Calisto 800 screen By pressing the 1 key for 3 seconds the user is able to trigger and listen to the voicemail from both Lync Microsoft Office Communicator R2 and PSTN My wireless mic didn t connect to my Calisto Please try pairing the wireless mic and your Calisto again see Use Your Calisto with a
16. dit right softkey If a number already exists for that type press Yes right softkey to replace the existing number To create a new favorite for the number Select Create new favorite Select the number type and enter or edit the name if desired See Create a Favorite from an Ended Call on page 15 for information on entering characters e Press Save left softkey twice Create a Favorite Manually New Favorite BACK SAVE 1 Press Menu right softkey gt Favorites gt New Favorite right softkey 2 Highlight Name press Edit right softkey and use the dialpad to enter the name See Create a Favorite from an Ended Call on page 15 for information on entering characters 3 Press Save left softkey 4 Highlight a phone number type H home W work M mobile O other press Edit right softkey and use the dialpad to enter the number Repeat for each type of number you want to enter Note the following when entering numbers 16 plantronics R Ww N To enter a symbol Press and hold 0 To insert a 1 second pause in the numbers you are Select Insert a Pause onscreen Inserting a pause entering allows you to add edit passcodes passwords to phone numbers so that the entire string automatically gets dialed This feature is known as chain dialing To delete the last character entered Press BACKSPACE J right softkey To delete all characters entered Press and hold BACKSPACE
17. est for you Please refer to the separate safety instructions for important product safety information prior to installation or use of the product System Requirements Computer Supported Operating Systems Windows XP Windows Vista Windows 7 e Microsoft Windows XP Service Pack 3 SP3 or later Recommended Microsoft Windows Vista Service Pack 1 SP1 or later Recommended e Microsoft Windows 7 Service Pack 1 SP1 or later Recommended plantronics 3 Connecting the Cables PLD 9520252025222222 P5779 9955295 000 000 9200002000 00000000 0505005000 0504050 05050505000 0605060 0505050500 5500 lononenonone 5050 05050505000 059699 jonenonencnen 505920 05070020000900 5 0202020 050505050205020 HPP FOF ESOGEEGESMARIANGED N6 26709 COOO0O00000000000000 oe Landline on P830 amp P835 only plantronics Speakerphone and Microphone Basics plantronics Speakerphone 1 Analog landline telephone port P830 amp P835 models only P820 amp P825 have a standard Kenington receptacle 2 USB port to computer 3 AC adapter P830 amp P835 models only available as an optional accessory for P820 amp P835 models 4 Talk End key 5 Audio key Switches from the speakerphone to a headset or wireless mic and back 6 Mute key 7 3 5 mm headset headphone jacks Microphone 1 Talk End key Pres
18. et headphones or earbuds L You are in a call and your PA50 wireless mic is active plantronics Outgoing Line Outgoing phone line indicators When you make an outgoing call the call is made by default using the last line you selected on the Dial screen see Make a Call on page 11 To choose a different line simply highlight the line of your choice on the Dial screen If the last line used is unavailable outgoing calls are made over the first available line in this order softphone landline P830 amp P835 models only mobile phone Note that you can answer incoming calls from any connected phone line on your Calisto m Outgoing calls are made over your default softphone line E Outgoing calls are made over your analog landline P830 amp P835 models only m Outgoing calls are made over your connected mobile phone line Online status indicators if supported by your softphone application If supported by your softphone your Calisto displays your online status such as available busy away and so on Actual icons vary according to the softphone Menu The menu gives you access to many Calisto features To display the menu do one of the following When the idle screen is displayed press Menu right softkey or any key on your Calisto When you are working with a feature within a menu press and hold Back left softkey to return directly to the main menu Call Log See Use the Call Log on page 14 Favorites See En
19. for setting up and using your Calisto Speakerphone Speakerphone PA5O Microphone System The Calisto comes in several models The P820 model connects to mobile phones and PC softphones The P825 model connects to mobile phones and PC softphones and includes a PA5O wireless mic accessory see Use Your Calisto with a Wireless Mic on page 22 The P830 model connects to mobile phones softphones and analog landlines The P835 model connects to mobile phones softphones analog landlines and includes a PA5O Wireless Mic accessory The Calisto offers Full duplex wideband audio with advanced noise cancellation A 2 4 color display and dial pad for easy caller ID viewing dialing answering switching and muting across devices Support for Bluetooth and wired headsets and headphones 2 x 3 5mm jack Many convenient features including integration with top Unified Communications client applications and softphones and media players Please see the Plantronics Spokes Software section for a complete list of supported features and more details With the Calisto you can Make and answer calls for any of your connected phone lines Manage and switch among multiple calls even from different phones Easily switch call audio between the built in speakerphone a wired headset headphones earbud or a wireless Bluetooth headset Use the Call Log and Favorites to quickly view and dial numbers Customize settings to make your Calisto work b
20. h headset and Calisto at the same time Manual Reconnect If a headset other than Voyager Pro UC is used first go to the mobile phone menu and disconnect the Bluetooth headset from the mobile phone User then goes to Bluetooth menu in Calisto and selects Connect Both Note In a few rare instances Connect both may succeed on the 2nd attempt as opposed to the 1st This is due to a conflict between Bluetooth reconnection attempts between Mobile and Calisto that happen to occur at same time Connect both or Connect Mobile or Connect Headset on screen options also allow a user to reconnect a live call back to Calisto Can use the same headset with Calisto 800 and my Mobile Phone What Bluetooth headset does Plantronics recommend for Calisto 800 e Yes but unless your headset is a Voyager Pro or Voyager Pro UC or your Mobile phone is an iPhone you will first need to go in the Mobile BT menu to disconnect the headset from the Mobile Phone before reconnecting it to Calisto 800 Most Mobile Phones today outside of iPhones do not support Multipoint which means that they can t both be connected to a Bluetooth headset and Calisto at the same time e Voyager Pro is the recommended headset it supports wideband audio Voyager Pro UC v2 is also recommended but users need to be aware that plugging the Bluetooth Dongle into the USB port at the same time as Calisto will require user to se
21. he audio device or enter digits Use Multiple Phones with the Same Landline If you have multiple phones using the same analog landline for your Calisto and a call is made or answered on another phone your Calisto screen shows that a call is in progress and the landline is in use You do either of the following Press Talk End AA or Pickup Call right softkey to use your Calisto to join in the call To hang up from the call press Talk End or Hang up left softkey This does not end the call Press Main Menu left softkey to access the menu You can use the menu items in the same way as at any other time Select Landline Call right softkey to return to the call plantronics 13 Use the Call Log plantronics Call Log X2 1 123 456 7890 US CELLULAR MOM JOHNSON M HOME BACK OPTIONS The Call Log lists all incoming outgoing and missed calls for all phone lines connected to your Calisto If the caller name is known the name is shown otherwise the phone number is shown For calls made today the time is shown For older calls the date is shown Call Log icons include the following Bat Missed call t Outgoing call e Incoming call From the Call Log you can do any of the following Call a number Highlight the Call Log entry To call using the current outgoing line press Talk End To call using a different line press OK highlight the line and press Talk End or KQ View call details
22. he original factory settings This erases all favorites and call log entries and deletes any paired Bluetooth devices from your Calisto s memory plantronics 30 Plantronics Spokes Software plantronics It is highly recommended that you install Plantronics Spokes software available for the Calisto 800 system Though your Calisto 800 system will operate without the software running it will limit the system s capabilities Depending on softphone features supported Spokes software allows you to do many if not all of the capabilities found in the Use Call Features section of this guide with your favorite softphone s See the Calisto 800 Feature Table for a complete list of available features for specific softphones you use To install Spokes software please visit www plantronics com software Spokes Software Highlights Plantronics Spokes software works with your Calisto 800 Series speakerphone and supported softphone and media player applications to provide the following capabilities Answer End softphone calls from Calisto 800 speakerphone or wireless mic Mute Un Mute microphone far end cannot hear you from speakerphone or wireless mic Hold Resume call from speakerphone Display softphone name and Caller ID for incoming call Place a call via softphone from Calisto dialpad Call Log or Favorites Place or answer 2nd call from Calisto dialpad Call Log or Favorites list while on a softphone call Manage 2 calls concurrent
23. her press Dial left softkey or tap the unlit dialpad NOTE f the idle screen or the menu is displayed you can simply enter the number without bringing up the dialpad If you want to dial the number using a line other than the current outgoing line see Outgoing Line on page 10 select the line you want to use Enter the number on the dialpad NOTE To delete the last digit you entered press BACKSPACE 3 right softkey To delete all the digits you entered press and hold BACKSPACE right softkey To dial the number press Talk End hS or 0K Q Dial a Call Log Entry See Use the Call Log on page 14 Dial a Favorite See Enter Edit Favorites on page 15 Answer or Ignore a Call Answer a Call Press Answer right softkey or Talk End XV NOTE f you use a Calisto model P830 or P835 with a landline see Special Features for Using Your Calisto P830 with a Landline on page 13 Ignore a Call Press Ignore left softkey If ringing phone line has voicemail service the call will continue through to voicemail Answer a Second Incoming Call If you are on a call and receive an incoming call notification do one of the following To put the current call on hold and answer the new incoming call Press Hold amp Answer right softkey You can then switch between the two calls see Switch Between Calls on page 12 To hang up the current call and answer the new incoming call Press Talk End to hang up the current call Pre
24. his device now becomes the default audio device audio for new incoming calls plays over this device unless you change it 20 plantronics Call Options Change Audio Device Enter digits NOTE f you have a Plantronics PA50 wireless mic it appears on the Audio Devices screen as Speakerphone Wireless Mic e If you plug in a wired headset headphones earbud the call audio automatically routes to the attached device If you unplug the wired device call audio automatically routes to the Calisto speakerphone e For information on disconnecting the currently connected Bluetooth headset see Disconnect from Reconnect to a Mobile Phone or Bluetooth Headset on page 26 21 Use Your Calisto with a Wireless Mic plantronics The Calisto PA5O is a wireless mic for use with the Calisto 800 series of multi device speakerphones The wireless mic is an accessory that provides unparalleled freedom of movement and exceptional transmit quality for the ultimate speakerphone experience The PA5O is included and pre paired with the Calisto P825 and P835 speakerphone and is available as an accessory sold separately for use with the Calisto P820 or P830 models Setup Disconnect all cables from your Calisto Insert the wireless mic docking station into the slots at the bottom of the Calisto Make sure the docking station is pushed all the way in Reconnect all cables to the Calisto Place the wireless mic in the docking st
25. l such as screen brightness 10 OK Press to select a highlighted item or accept the control setting 11 Control Down Press to scroll down a list or to decrease an onscreen control such as screen brightness plantronics 8 plantronics n u KR WN Screen Idle Screen Notifications When you are not on a call the screen displays either the Plantronics logo or some or all of the following information depending on the connected phone line the services you have subscribed to such as voicemail and or the softphone you are using Status Bar Icons The status bar is the row of icons at the top of most screens Your online status as shown in your softphone Connected Bluetooth mobile phone or headset status Current time based on your PC clock Missed calls total for all connected landline mobile and softphones not shown New voicemail for connected landline and softphones not shown If supported by your softphone Check the features available for your softphone 1 C2 Available 9 20 AM plantronics DIAL MENU C C n Je 3 B Shows the level of voice activity during a call If the call is muted the indicator displays no bars Headset headphone earbud connection indicators Q Your Calisto is connected to a Bluetooth headset Call audio is routed to the headset Q Your Calisto is connected to a wired headset headphones or earbuds Call audio is routed to the heads
26. l Panel Devices Tab Displays active Plantronics devices supported by Spokes software Enables manual selection of a Default Softphone that is capable of receiving dialed phone numbers from the Calisto 800 keypad Audio Settings Provides a convenience shortcut to Windows audio configuration options Device Settings No Device settings are available for the Calisto 800 Series in Plantronics Control Panel all device configuration options are available through the Menu on the Calisto 800 display Applications Tab Displays all applications enabled by Spokes software and supported for Calisto 800 un All supported applications which are currently running are in designated with a s Preferences Tab Allows you to configure the behavior of supported media players when a softphone call is received and when the call has ended Provides opt in confirmation to allow Plantronics to capture usage statistics to help improve our software Allows configuration of presence information sharing with supported applications About Tab Lists product details and version information for the Calisto 800 Series Shows version numbers of Spokes software elements installed on your computer Provides shortcuts to Calisto 800 Series user documentation and Plantronics contact information 34 plantronics Plantronics Update Manager All required software and firmware for the Calisto 800 Series can be remotely updated when updates are
27. lect which device to route audio to If I am on a Mobile call via Calisto can transfer the audio back to my Mobile Headset if need to leave Yes during the call select Options and then Take Mobile Call On the Go on the Calisto screen If a Mobile phone is connected the audio is automatically transferred back into the Mobile Handset If a Mobile Phone and a Bluetooth headset are connected the audio is automatically transferred back into the Mobile Handset The Calisto screen prompts the user to either press the Headset button for Voyager Pro or Voyager Pro UC or go in the Mobile menu to transfer audio back to the Headset Note Transfer Audio to Mobile is an alternative option to Take Mobile call on the Go The only difference is that it keeps the call information on screen Can I use both a PASO Wireless Mic and Bluetooth Headset with Calisto Or can use 2 different Mobile Phones Yes but you will need to decide which of the 2 to actively connect Go to Mobile menu to view which of the 2 devices is currently connected it should say Disconnect Vpro if Vpro is currently connected Select Setup and follows the instructions to select a different Headset or Mobile Phone 36 plantronics The Tx or Rx audio quality on my Calisto sounds muffled or distorted The PA5O Wireless Mic doesn t seem to work as well as the Calisto speakerphone If the Calis
28. light on mic station clip will go red Audio set to Base push Base Q LED on Pickup mic clip it You will see the Wireless mic selection button will immediately LED on the base when undocked on the base front of base become active turn off and the iS lit whengall hook switch button answered on the mic clip Aa Talk End key light up red when light on mic clip the mic clip is will stay off active Audio set to Mic clip Mic Clip Q LED on LED on front of LED will light on Wireless mic when undocked automatically answered when picked up front of base momentarily will go on then off R taend key light on mic clip will go red base momentarily will go on then off Hook switch light on mic clip will go red the base hook switch button on the mic clip will turn off NOTE f you set Audio to Audio routing set to Wireless Mic when undocked it will revert to Audio routing set to Speakerphone when mic clip is returned to the docking station or an active call is terminated 24 plantronics Light Indicators Charging Single white flash after docking the wireless mic to the Calisto NOTE The first time you charge your wireless mic you may see the light glow red quickly before flashing red Low Battery Double red flash every 30 seconds Critical Low Battery Triple red flash every 30 seconds Out of Range Fading red NOTE To check connection status tap once A single white fla
29. ly softphone call mobile call PSTN call any combination of 2 calls Advanced presence capabilities lets others know your availability when on a call Configure a default softphone for outgoing calls Automatically manage your PC multimedia so you never miss a call Quickly access links to product support and software firmware upgrade information Functionality may vary by application see the Calisto 800 Features Table on page 33 for details Softphone Support For a complete list of softphones supported by Spokes software and other details please refer to http www plantronics com media downloads SoftphoneCompatibility Default Softphone Spokes software will attempt to assign a Default Softphone automatically when Calisto 800 is first connected to your computer The first active installed and running softphone detected that supports call dialing from the Calisto 800 keypad will be assigned Default Softphone status See the table on pg 33 to determine if your softphone supports call dialing with Calisto 800 If Calisto cannot detect a Default Softphone automatically one can be assigned manually Calisto 800 will indicate its inability to detect a Default softphone by showing PC Unavailable when the Dial softkey is pressed with Calisto 800 connected to a computer Instructions for setting a Default Softphone manually can be found in the Plantronics Control Panel section 31 plantronics Assigning a Default Softphone
30. onics Enterprise Software PES is installed ie Fa n a E Foracurrent list of softphones supported and revision levels please see S E F 5 g S S a e www plantronics com us media downloads SoftphoneCompatibility pdf we ae 8 E Ss F e Sle fel Ef E S E E181 8 8 85 SSe E Microsoft Office Communicator and Lync are supported for limited call control 2 2 2 2 ry ry S amp S g wv amp ra E functions without PES but PES is recommended CSESE SE y g g S lt S Outgoing calls Make End outgoing calls from the Calisto 800 interface a a Phone Functions Description Incoming Calls Answer End incoming softphone calls from the Calisto 800 interface x x X X X X X X x X px dxf x fx x x x Configurable in Plantronics Control Panel if multiple softphones are aC GAA Ge selects default softphone for outgoing calls Multiple Call Handling Call Handling Answer 2nd Incoming Call Dial Default Softphone digits Dial digits on Calisto 800 dailpad execute and outgoing call on default softphone DTMF digits while on a Call Use Calisto 800 to enter digits passcode credit card number etc while on a softphone call From Favorites or Call Log Dial out on a softphone from the Favorites or Call Log menu items on Calisto 800 interface 2nd Call from Dial Pad Dial a second outgoing softphone call from the Calisto 800 dailp while on an active Softphone call Mobile
31. or that type press Yes right softkey to replace the existing number To create a new favorite for the number Select Create new favorite Select the number type Home Work Mobile Other and enter or edit the name if desired Note the following when entering letters To enter the second letter on a key Press the key twice for example to enter K press 5 twice Press 5 three times to enter L and so on To switch among lowercase letters uppercase Press The currently selected option is shown in the letters title case and numbers upper right corner of the screen To enter special characters Press 1 To enter a space Press or select Insert a Space onscreen To delete the last character entered Press BACKSPACE right softkey To delete all characters entered Press and hold BACKSPACE J right softkey To move the cursor forward or backward Press Control Up or Down V through the characters without making a deletion 15 plantronics e Press Save left softkey twice Create a Favorite from a Call Log Entry Options Call Details Add to Favorites Sort List Delete this record Delete all records BACK 1 Highlight a Call Log entry and press Options right softkey gt Add to Favorites 2 Do one of the following To add the number to an existing favorite Select Add to existing Select the favorite to use select the number type to assign the number to and press E
32. phone or Bluetooth headset to your Calisto If you have paired more than one mobile phone or Bluetooth headset to Calisto you can choose which paired device to make the active connected device Your Calisto can be actively connected to one mobile phone and one Bluetooth headset at a time Connect a Different Mobile Phone Headset Using Bluetooth Setup 1 Press Menu right softkey gt Bluetooth gt Setup 2 Select Mobile Phone or Headset amp Wireless Mic 3 Select the phone or headset to which you want to connect Customize Your Calisto Settings plantronics Use the Settings menu to customize your Calisto and make it work best for you Basic Setup Basic setup includes ringer volume and tone screen brightness date and time format and other settings Set the Ringer Volume Press Menu right softkey gt Settings gt Basic Setup gt Ringer Volume Press Control Up or Down V to adjust the onscreen volume slider To turn the ringer off press Control Down V until no bars appear in the slider NOTE You can also set the ringer volume using Volume Up and Down when you are not on a call Set the Ringer Tone This setting sets the tone for incoming calls Press Menu right softkey gt Settings gt Basic Setup gt Ringer Tones Highlight a tone To preview the highlighted tone press Play right softkey To select the highlighted tone press Save left softkey Set the Mic Level Press Menu right
33. rompted enter 0000 as the passkey on your phone NOTE To access mobile phone setup later for example if you want to pair with a second mobile phone select Menu gt Settings gt Bluetooth Setup Bluetooth headset setup optional When you connect your Calisto to a Bluetooth headset you can route call audio to Bluetooth Headset Do you want to setup a Bluetooth the headset directly from your Calisto This lets you use your headset to use with Calisto Bluetooth headset for landline mobile and softphone calls To connect to a mobile phone do the following Yes Press OK 1 On the Headset setup screen make sure Yes is highlighted and press OK BACK NEXT SKIP NOTE Do not press Next Skip right softkey This skips the phone setup process 2 Follow the onscreen instructions NOTE To access Bluetooth headset setup later select Menu gt Settings gt Bluetooth Setup Setup Complete You are now ready to make and receive calls FINISH After setup call audio from any phone line you have connected to your Calisto mobile softphone or analog landline P830 amp P835 models only is automatically routed to your Calisto speakerphone If you connected a headset to your Calisto you can route the audio from any call connect to the speakerphone from the headset and back via the Audio Key plantronics Get to Know Your Calisto 1 Talk End Press to dial a n
34. rts with K Press 5 three times to jump to the first entry that starts with L and so on If there is no entry that starts with a given letter the highlight jumps to the first entry that starts with the next letter So if there is no K entry pressing 5 twice jumps to the first entry that starts with L plantronics Delete a Favorite 1 Press Menu right softkey gt Favorites 2 Select the favorite and press Options right softkey gt Delete Favorite 3 Press Yes right softkey to confirm 18 Access Voicemail plantronics You can access voicemail from your Calisto for both your analog landline P830 amp P835 models only and your softphone if the softphone application supports this feature To use your Calisto to access analog landline voicemail you need to enter your landline voicemail access number You can do this from the Settings menu see Enter Your Voicemail Access Number on page 29 When you have a new voicemail message a message icon Ra appears on the idle screen C Available ga 9 20 AM Voicemail DIAL MENU To check voicemail From the main menu or the Dial screen press and hold 1 on the dialpad If your Calisto is set up to access voicemail from more than one phone select the phone you want to check Voicemail B Landline Voicemail O Pc Voicemail 19 Use Your Calisto with a Headset plantronics You can route call audio from any connected phone mobile softphone or
35. s with one tap to answer or end a call The key is green when you have an incoming call red when you are on a call 2 Mute Unmute keys Press red key on both sides The keys light up red when a call is muted Set up your speakerphone plantronics Accessories The following optional accessories are sold separately e PA50 Microphone clip Enjoy freedom of movement and exceptional transmit quality for the ultimate speakerphone experience included with P825 amp P835 e Plantronics H Top adapter cable Connect Plantronics H Tops with QD directly to the dual 3 5mm headset jack 2 5mm to 3 5mm adapter Convert 2 5mm corded headsets to connect to the dual 3 5mm headset jack e Headset charging cable Charge a Plantronics Bluetooth headset with micro USB ports directly from your Calisto e Carrying case For more information on accessories visit plantronics com Set Up Your Calisto Follow the instructions on the Calisto screen to complete setup The setup includes the following steps Most steps are optional NOTE f you skip any part of setup you can access the setup screens later by selecting Menu gt Settings gt Advanced Setup gt Setup Assistant Basic setup Enter your preferred language and your country Language v English Fran ais Espa ol Deutsch Portugu s If you live within the U S and are required to dial 10 Digits for local calls select Other as your Country setting not United
36. sh indicates that the wireless mic is connected to your Calisto If the white flash doesn t appear put the wireless mic back in its dock to charge and try again later You can also press Menu right softkey gt Bluetooth on your Calisto and make sure that Disconnect Wireless Mic is displayed This means the wireless mic is connected If Disconnect Wireless Mic is not displayed press Setup right softkey gt Headset or Wireless Mic and make sure Wireless Mic is displayed as a paired device Select Wireless Mic to reconnect Talk End key Mute Unmute keys 25 Disconnect from Reconnect to a Mobile Phone or Bluetooth Headset plantronics You can pair your Calisto with up to two mobile phones and two wireless Bluetooth devices either during initial setup see Set Up Your Calisto on page 6 or from the Settings menu see Bluetooth Setup on page 30 Pairing is the equivalent of entering a device into your Calisto s memory You only need to pair each device once However your Calisto can only be connected to one mobile phone and one wireless headset or wireless microphone at a time If you have two paired mobile phones or headsets your Calisto can manage calls for only one of those phones and one of those headsets at a time NOTE After you pair with a phone or headset that device automatically becomes the connected device until you change it When you have a Bluetooth headset connected to your Calisto call audio is routed thro
37. softkey gt Settings gt Basic Setup gt Mic Level Press Control Up or Down V to adjust the onscreen mic volume level slider NOTE This option appears only if a wired microphone is plugged in Set the Screen Brightness Press Menu right softkey gt Settings gt Basic Setup gt Brightness Press Control Up A or Down V to adjust the onscreen brightness slider Button Feedback Can be set to click beep or silent When touch feedback is on a sound plays when you press the Calisto keys Press Menu right softkey gt Settings gt Basic Setup gt Button Feedback Highlight a button feedback tone To turn button feedback off highlight Silent To preview the highlighted tone press Play right softkey To select the highlighted tone press Save left softkey Set the Language Press Menu right softkey gt Settings gt Basic Setup gt Language Select a language Press Save left softkey 28 Set the Country The country settings affects how your Calisto supports local and international Caller ID information 1 Press Menu right softkey gt Settings gt Basic Setup gt Country 2 Select a country 3 Press Save left softkey Landline Setup If you select United States or Canada you will be presented with a choice to set the Area Code Area Code Setup lets you enter your home landline area code and change your voicemail access number P830 amp P835 only For the US and Canada when you enter
38. ss Answer right softkey or Talk End to answer the new call 1 Switch Between Calls Press Control Up or Down V to highlight the call you want to make active The other call is automatically put on hold NOTE f you use a Calisto model P830 or P835 with a landline see Special Features for Using Your Calisto P830 with a Landline on page 13 for more information on call switching Mute a Call You can mute the currently active call at any time by pressing Mute v The Mute key turns red when call is muted Press Mute Y again to unmute the call The Mute key turns white NOTE f you put a call on hold by answering a second call making a second call or switching between two active calls the call on hold is automatically muted End a Call To end the active call press End left softkey or Talk End Note the following If you have one active call and one call on hold ending the active call makes the call on hold active If you have one active call and more than one call on hold ending the active call makes the last call placed on hold active Use Other Call Options Make a Second Outgoing Call Dial a Number B Orc J Mobile BACK 1 While on a call press Options gt Place new Call 2 Select an option for making the second call Dial dialpad Call Log or Favorites When the phone begins dialing the second call the first call is placed on hold NOTE The Make a Call option is available only for a phone line tha
39. t is not currently in use For example if you are on a call on your analog landline you can make a second outgoing call on your mobile phone or softphone line Enter Passwords and Numbers Connected 555 1212 plantronics 12 If you are on a call and are prompted to navigate a phone tree or enter a password simply enter the numbers using the dialpad Or press Options right softkey gt Enter digits and enter the numbers on the dialpad This works with mobile home landline and softphone calls Special Features for Using Your P830 amp P835 Calisto with a Landline Use the Flash Feature Connected 555 1212 SWITCH Flash OPTIONS During an analog landline call the left softkey is labeled Switch Flash Use this key in any of the following situations If you are on a call and a second call comes in on another press Hold amp Answer right softkey to answer the incoming call If you receive a call on the same line press Switch Flash left softkey to switch between these calls If you are on one call to call a second person press Switch Flash left softkey to get a dial tone and then dial the number If you have two calls to call a third person press Options right softkey gt Place new call to get a dial tone and then dial the number When the person answers press Switch Flash left softkey to connect the person NOTE You can also press Options right softkey to change t
40. ter Edit Favorites on page 15 Bluetooth See Disconnect from Reconnect to a Mobile Phone or Bluetooth Headset on page 26 Settings See Customize Your Calisto Settings on page 28 Optimal Audio Performance Your Calisto is optimized for personal use To minimize background noise the microphone pick up range is limited This illustration shows ideal placement of your Calisto to optimize voice pick up If you require 360 degree room coverage to handle multi party calls consider using the Plantronics PA50 wireless mic as an alternative You can place the wireless mic on a table for full 360 coverage see Use Your Calisto with a Wireless Mic on page 22 Use Call Features plantronics Your Calisto lets you use features such as answering calls from all your connected phone lines answering a second incoming call or making a second outgoing call Make a Call IMPORTANT The Dial menu may show PC Unavailable even if Calisto 800 is connected to the PC Reason The Dial menu shows PC available for dialing for supported softphone applications that can accept digits from Calisto 800 See Dial Default Softphone digits under Make a Call in the Calisto 800 Feature Table that support dialing from Calisto 800 For softphones that do not support dialing via Calisto 800 dialing may still be possible via softphone dialing menu on your PC Use the Dialpad To bring up the dialpad from the idle screen or the menu eit
41. to unit is used by several people at the same time users should be positioned either in front or the back of the unit for optimal microphone pick up For small group calls it is highly recommend that the PA5O Wireless Mic be used as it provides flexible 360 degree room coverage First make sure the PASO Mic is indeed turned on see above question Second make sure the PA5O Mic is placed on lapel in the optimal location shown here CN K e It can also be placed flat on a table for small group calls but in that case more background noise room echo will be picked up While connected to the PC via USB Calisto 800 says PC Unavailable under the Dial options PC Unavailable in the Dial menu only means that Calisto 800 cannot detect an active softphone with dialing capabilities See Dial Default Softphone digits under Make a Call in the Calisto 800 Feature Table for softphone applications that support dialing from Calisto 800 Active softphones that do not support Make a Call can still be used if PC Unavailable is displayed in the Dial menu How do know what version of firmware software am using Go in Menu gt Settings gt About Calisto Some keys on the dialpad do not seem to respond when press them The keypad sensors adapt to a user s touch as much as the user also gets used to them Just like with Touchscreens it may take a few hours for the user an
42. ugh the Calisto speakerphone by default You can route the call audio through the Bluetooth headset at any time by pressing the button on the headset or pressing Audio Options on your Calisto Your Calisto offers several ways to disconnect from and reconnect to the currently connected mobile phone and Bluetooth headset You can disconnect from connect to each device separately or both at the same time Disconnect a mobile phone and or Bluetooth headset When Not on a Call When you need to leave and take your mobile phone and or Bluetooth headset with you you can easily disconnect them Disconnect Using the Bluetooth Menu 1 Press Menu right softkey gt Bluetooth 2 Press Disconnect mobile phone name Disconnect headset name or Disconnect Both Disconnect by Walking Out of Range of Your Calisto Simply grab your mobile phone and or Bluetooth headset Once out of range of Calisto they will disconnect and can be used by themselves In order to use the headset directly with mobile phone you may need to press the headset button or go use the phone s Bluetooth menu to connect to the headset While on a Call When you are on a call routed through your Calisto and need to take your call on the road you can easily disconnect Disconnect Using the Go Mobile Feature 1 While on a call press Options gt Take mobile call on the go 2 The call audio is transferred to your mobile phone 3 If you are using a
43. umber you entered to answer an incoming call or to end a call The key is green when you have an incoming call red when you are on a call 2 Mute Press to mute the currently active call Red when on white when off and in a call 3 Dual 3 5mm headset headphone earbuds jack on side of device Insert headphones or earbuds into the jack For headsets with microphones insert the microphone into the jack and the speaker into the jack 4 Audio Key Press to switch from your Calisto speakerphone to a headset or wireless mic accessory and back If you have more than one headset wired or wireless connected to your Calisto pressing Audio Key displays a list of all your audio options Highlight the option you want to switch to and press OK When the microphone in the base is active you will see a white LED lit on the front side of the unit 5 1key If you entered a voicemail access number press and hold 1 from the Main Menu or the Dial screen to dial it see Enter Your Voicemail Access Number on page 29 6 Volume Up Down When you are on a call press to adjust the call volume When you re not on a Call press to adjust the ringer volume When a call is ringing press to silence the ringer for that call only 7 Screen Use the Control and OK keys on the right to select onscreen items 8 Softkeys Press to access the option shown onscreen above the softkey 9 Control Up Press to scroll up a list or to increase an onscreen contro
44. your area code your Calisto automatically adds a 1 if required when you dial from the call log 1 Press Menu right softkey gt Basic Settings gt Area Code 2 Enter the area code 3 Press Save left softkey NOTE This setting does not appear for other countries Enter Your Voicemail Access Number Entering your voicemail access number allows one touch voicemail access This is the number your Calisto dials when you press and hold 1 1 Press Menu right softkey gt Settings gt Landline Setup gt Voicemail Access 2 Enter the number 3 Optional Select Insert pause to enable automatic chain dialing Chain dialing allows you to pre program a sequence of numbers to dial so that your phone automatically dials your voicemail password after dialing your voicemail access number To use chain dialing enter the required digits followed by one or more pauses between the various digits 4 Press Save left softkey Reset the Voicemail Indicator Occasionally your analog landline phone service provider might indicate that you have new voicemail messages even if you have listened to all your messages If your Calisto screen displays new messages even if you don t have any reset the voicemail indicator to fix the problem 1 Press Menu right softkey gt Settings gt Landline Setup gt Reset Voicemail Indicator plantronics 29 Bluetooth Setup Pair with a Mobile Phone or Bluetooth Headset Use Bluetooth Setup to pair your
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