Hightech H667F1GD AMD Radeon HD6670 1GB graphics card
Contents
1. LL LL RR Hmmm enne lees 31 7 3 9 31 7 3 10 Waste Electrical and Electronic Equipment WEEE Directive Compliance European Union ce nan C a eee IR 31 Y YE ea TA Od 33 AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc Chapter 1 Getting Started Before you begin installing your new AMD Radeon HD 6500 6600 series graphics card please make sure you have the proper system reguirements and have completed the reguired preinstallation tasks as outlined in this chapter System Reguirements Hardware Minimum requirements for installing a single AMD Radeon HD 6500 6600 series graphics card e Motherboard with one PCIe x16 lane graphics slot AMD Athlon or Intel Pentium 4 CPU 1 GB CD ROM or DVD ROM drive for installing software A 550 watt or better power supply e Certified power supplies are strongly recommended for a list of certified power supplies see support amd com us certified power supplies AMD CrossFireX Requirements Minimum requirements for installing an additional graphics card for AMD CrossFireX configuration AMD CrossFireX certified motherboard A second AMD CrossFireX graphics card compatible with the AMD Radeon HD 6500 6600 series graphics card A475 watt or better power supply Certified system cases with good airflow and cooling are recommended For an up to date lis2. Waste Electrical and Electronic Equipment WEEE Directive Compliance European Union This product was manufactured by Advanced Micro Devices Inc A 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 32 Reference AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc Index Number P 720p 24 power supply 1 6 17 18 21 22 A R Advanced View 15 20 RAM 1 B S BIOS 22 S Video backplate 6 SELECT 2 10 20 23 standard view 15 20 C CrossFire Y YPbPr 23 D DisplayPort damage 6 17 E ENABLE 9 17 20 22 23 G graphics card 1 3 5 7 9 11 13 15 17 18 21 22 24 26 H HDCP 24 HDMI HDTV 23 24 I installation 2 3 5 9 10 21 24 26 L label 25 M memory size 22 motherboard 1 6 17 18 21 22 multi GPU 17 17 O 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 34 AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc
3. Chapter 4 Display Configuration uoua eB 11 4 1 Display Connections 7 0 11 4 2 11 4 3 Supported Display Connections e CR e m d ON ee e GOG 13 AU Sing Adapters 7700 13 Chapter 5 Using the Control Center 15 15 7 15 5 3 Viewing the Control Center og o e Se yH b AYB e MAS 16 Chapter 6 AMD CrossFireX 17 6 AMD CrOSSEIre X VeEVIGW 2 ou o mu gy nc 00 17 17 6 3 Enabling CrossFireX 7 20 Chapter 7 21 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series vi Troubleshootin ge Y ber PUR GN A it E N 21 7 1 1 Graphics Card Installation Troubleshooting 21 7 1 2 Troubleshooting 2 99 22 7 1 3 23 7 2 Customer Care semet 7 Gyd do 24 7 3 International Compliance 25 7 3 1 Compliance Information USA emen 25 7 3 2 Industry Canada Compliance Statement Canada 27 7 3 3 CE Compliance Information European 27 y Y te 27 7 3 5 VCCI ITE Compliance Information Japan eme 28 29 7 3 7 BSMI Certification Information Taiwan EEEE 30 7 3 8 C Tick Australia and New
4. KN22 and KN24 Class B O 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 30 Reference B27I7ICEF3 g ei amp 4 27170 0 2121 728500 2 5 AAAS SOA AHEGHE AS 535 TE ARS SP gt SLICK Translation Class B Equipment Household purpose info telecommunications equipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area KN22 and KN24 BSMI Certification Information Taiwan Class A ESTAF ABE ENE PS Fr ARE BAAS TH 58150 FAS BRERA BAAR gt Translation This is a Class A Information Product when used in residential environment it may cause radio frequency interference under such circumstances the user may be requested to take appropriate countermeasures D33A27 0 CNS13458 Class B D33A27 0 CNS13438 AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Reference 31 C Tick Australia and New Zealand C ACMA Australian Communications and Media Authority Radiocommunications Act 1992 Australia per notices of section 182 AS NZS CISPR 22 Product Environmental Compliance This product may carry a marking similar to those below that indicates its level of compliance with China RoHS standards For information on China RoHS EU RoHS or EU REACH compliance please refer to Product Environmental Compliance on the AMD Web site
5. VCCI ITE Compliance Information Japan Class A RR CHATS OMS NCES 295870 X WEA 08 25 1 Translation This is a Class A product based on the standard of the VCCI Council If this eguipment is used in a domestic environment radio interference may occur in which case the user may be reguired to take corrective actions VCCI V 3 Class B AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Reference 29 COMI 7 7 lt CH COMBI HMMM CHEI 2 Lob MELTED DOW 4 a CHES 2 258 ET Ba HA SC HE CIE LU RY LT FAV VCCI B Translation This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the eguipment according to the instruction manual VCCI V 53 KC Certification Information Korea Class A AB 2 2 F8 2 5 7 24 7 0 21212 91 65 St 7 7 24 Ero Xp O BS T9l5H 7 ater 5 Tel Hoe 75 50 u 5 5 lt 7 upper Translation Class A Eguipment Business purpose info telecommunications eguipment As this eguipment has undergone EMC registration for business purpose the seller and or buyer is asked to beware of this point and in case a wrongful sale or purchase has been made it is asked that a change to household use be made
6. you can use the following types of DisplayPort compliant adapters dongles with your graphics card e Adapters Uses DisplayPort signals to transmit audio and video information between variants of the same connection type for example Mini DisplayPort to standard DisplayPort Active dongles Allows connection from a DisplayPort connection to a non DisplayPort display using DisplayPort signals Passive dongles Allows connection from a DisplayPort connection to a non DisplayPort display using non DisplayPort signals The type of adapter dongle used determines the number of displays that can be supported by your graphics card In general more displays can be supported with DisplayPort adapters and active dongles than with passive ones Note A list of compatible adapters dongles for your graphics card can be found at http support amd com us eyefinity Pages eyefinity dongles aspx AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc Display Configuration 13 Supported Display Connections To ensure the highest possible performance only one display is supported when AMD CrossFireX is active For more information see Chapter 6 AMD CrossFireX Technology The AMD Radeon HD 6500 6600 series graphics card provides hardware support for DVI I and VGA monitors as well as HDMI HDTVs Table 4 1 Display Configurations Display Connections CRT analog display VGA connection DVI connection
7. and DVI I to VGA adapter VGA connection and VGA cable DVI I connection and DVI cable DVI I connection and DVI I to VGA adapter DisplayPort connection and DisplayPort cable DisplayPort connection and DisplayPort to DVI adapter LCD display HDTV display DVI connection and DVI cable DisplayPort connection and DisplayPort to DVI adapter HDMI HDTV HDMI connection and HDMI cable DVI connection and DVI to HDMI adapter and HDMI cable Once displays are connected to the graphics card you can control how they are currently configured as well as how Windows desktops appear on the displays using the Control Center software application For more information see Chapter 5 Using the Control Center Software Using Adapters The following procedure describes how to connect a display to your graphics card using an adapter 1 Turn off your computer and display 2 Plug the adapter into the connection from your AMD Radeon graphics card and tighten the thumbscrews if there are any 5 Connect your display s cable to the adapter and tighten the thumbscrews if there are any 4 Turn on your display first then your computer Use the Control Center software application to configure the new display 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 14 Display Configuration AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Control Chapter 5 Using the Control Cen
8. of the computer chassis before you touch any components inside the computer s case to avoid damaging them 4 Unscrew or unfasten and remove any existing graphics card from the computer if necessary 5 Locate the appropriate bus slot and if necessary remove the corresponding metal backplate cover s Make sure all internal cables are clear of the slot Note If you cannot find a bus slot to match the card you need a graphics card with the correct bus to match the motherboard 6 Align the graphics card with the slot and press it in firmly until the card is fully seated 7 If your card requires supplementary power and must be connected directly to the power supply locate the appropriate power connector cable s from the power supply and connect it or them to the graphics card s supplementary power connector s Note If applicable before installing a card that requires a supplementary power connection make sure your existing power supply has such a connection available Tip The location of power connections may vary between models They can be located on either the side or back of the card AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Hardware Installation 7 Figure 2 1 Possible Power Connection Locations on the Graphics Card Power supply Graphics card 8 Fasten the graphics card securely to the back panel 9 Make sure no internal cables are interfering with components ins
9. products at any time without notice Trademarks AMD the AMD Arrow logo ATI the ATI logo AMD Athlon AMD LIVE AMD Opteron AMD Phenom AMD Sempron AMD Turion AMD64 All in Wonder Avivo Catalyst CrossFireX FirePro FireStream HyperMemory OverDrive PowerPlay PowerXpress Radeon Remote Wonder Stream SurroundView Theater TV Wonder The Ultimate Visual Experience and combinations thereof are trademarks of Advanced Micro Devices Inc HyperTransport is a licensed trademark of the HyperTransport Technology Consortium Blu ray Disc is a licensed trademark of the Blu ray Disc Association HDMI is a licensed trademark of HDMI Licensing LLC DisplayPort is a licensed trademark of Video Electronic Standards Association Microsoft Windows and Vista are registered trademarks of the Microsoft Corporation in the United States and or other jurisdictions Other names are for informational purposes only and may be trademarks of their respective owners Dolby Laboratories Inc Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories 1992 1997 Dolby Laboratories Inc All rights reserved Rovi Corporation This device is protected by U S patents and other intellectual property rights The use of Rovi Corporation s copy protection technology in the device must be authorized by Rovi Corporation and is intended for home and other limited pay per view uses only unless otherw
10. question mark located in the titlebar of each page within the application Right click the Control Center icon in the Windows taskbar notification area system tray and click Help The help system opens to provide context sensitive help for the current page or general usage information AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Chapter 6 AMD CrossFireX Technology Note These features are only available for AMD Radeon HD 6500 6600 series graphics cards with AMD CrossFireX connections AMD CrossFireX Overview AMD CrossFireX is a multi GPU graphics processing unit performance gaming platform It enables multiple graphics processors installed in a single computer to work together to improve system performance creating a high performance gaming platform A typical AMD CrossFireX setup involves two graphics cards Once your graphics cards have been installed you can enable and configure AMD CrossFireX support using the Control Center software application For more information see the AMD CrossFireX technology Web page at sites amd com us game technology Pages crossfirex aspx Installing AMD CrossFire Graphics Cards These instructions assume that a PCIe graphics card has already been successfully installed in the secondary slot slot one and that the primary slot slot zero is empty Note Consult your system builder or OEM to ensure that your system has an adequate power s
11. the Control Center application The AMD Radeon HD 6500 6600 series can only use AMD CrossFireX technology in software mode Reinstall the Control Center software application and drivers Screen Rotation is Unavailable or Does Not Work Screen rotation is not an available feature on AMD CrossFireX systems Video Displays Flicker During System Startup This is normal during AMD CrossFireX startup AMD CrossFireX Disabled After Swapping Moving Cards If you change the AMD CrossFireX configuration by moving the graphics cards to different slots on the motherboard disable AMD CrossFireX and restore factory default settings in the Control Center software application first Once the cards have been swapped enable AMD CrossFireX This ensures the new configuration is detected by the computer HDTV HDTV Adapter Troubleshooting The following troubleshooting tips may help if you experience problems with HDTV More troubleshooting information can be found on the AMD Web site Please visit amd com and select Customer Care The colors on the TV display are incorrect Ensure that the connections between the component video adapter and the HDTV are correct There is no display on the TV The TV will not display anything until Windows starts this may take several minutes Make sure the TV is set to YPbPr input 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 24 Reference Also make sure that the HDTV compon
12. AMD AMD Radeon HD 6500 6600 Series User Guide Part Number 137 41905 10 AMD Radeon M HD 6500 6600 Series 2011 Advanced Micro Devices Inc All rights reserved The contents of this document are provided in connection with Advanced Micro Devices Inc AMD products AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to discontinue or make changes to products specifications product descriptions and documentation at any time without notice No license whether express implied arising by estoppel or otherwise to any intellectual property rights is granted by this publication Except as set forth in AMD s Standard Terms and Conditions of Sale AMD assumes no liability whatsoever and disclaims any express or implied warranty relating to its products including but not limited to the implied warranty of merchantability fitness for a particular purpose or infringement of any intellectual property right AMD s products are not designed intended authorized or warranted for use as components in systems intended for surgical implant into the body or in other applications intended to support or sustain life or in any other application in which the failure of AMD s product could create a situation where personal injury death or severe property or environmental damage may occur AMD reserves the right to discontinue or make changes to its
13. Micro Devices Inc Chapter 4 Display Configuration This section describes how to configure the display and lists the available display connections Display Connections The following figure shows display connections available on the AMD Radeon HD 6500 6600 series graphics card Available connections may vary between models Figure 4 1 AMD Radeon HD 6500 6600 series Display Connections 1 HDMI connection Carries video and audio signals to HDMI compliant devices 2 DisplayPort connection Carries video and audio signals to DisplayPort compliant devices 5 DVI I Dual Link connections Provides video digital signals and HDMI output that is compatible with most HDMI compliant devices 4 VGA connection Carries video analog signals Display Adapters Optional Accessories The following table lists options for attaching displays that are indirectly supported by the connections on your graphics card For best graphics performance and quality always use native connections when available 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 12 Display Configuration Note Adapters not provided with your graphics card can be purchased directly from AMD s Web site or through your local AMD resellers Adapter Description DVI to VGA adapter DVI to HDMI DisplayPort to DVI adapter If your graphics card includes a DisplayPort or Mini DisplayPort connection
14. ance or Gaming If you are using an AMD FirePro graphics card navigate to one of the following pages instead Standard View AMD FirePro Graphics Performance AMD CrossFireX Configuration Advanced View AMD FirePro AMD CrossFireX Configuration 2 From the GPU selection menu at the top of the page select the desktop associated with the GPU that you want to use as the Display GPU 3 Select Enable CrossFireX Note The Choose from the following Rendered GPU combinations drop down list automatically populates with all available render GPUs based on the selected display GPU The list displays only GPUs that can be enabled for AMD CrossFireX Other combinations are not listed here but may be listed on the AMD CrossFireX Diagnostics page 4 From the list select the appropriate combination Note Ifthe selected combination is not the most optimal choice for your system a message appears at the bottom of the page notifying you of this 5 Click Apply When AMD CrossFireX is enabled the GPU Accelerated Physics feature might be automatically disabled for all cards and displays in the configuration except those used by AMD CrossFireX AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Chapter 7 Reference The following section offers troubleshooting tips and provides customer care warranty and compliance information Troubleshooting Note Some troubleshooting tips may not be ap
15. ease the separation between the equipment and receiver e Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded cables for connection of the monitor to the graphics card is required to ensure compliance with FCC regulations Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2011 Advanced Micro Devices Inc Reference 27 FCC 15 Subpart B Class B For further compliance information Advanced Micro Devices Inc 1 AMD Place P O Box 5455 Sunnyvale CA 94088 3453 USA Tel 408 749 4000 Industry Canada Compliance Statement Canada Class A This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de 18 Classe A est conforme 18 norme NMB 003 du Canada Class B This Class B digital apparatus complies with Canadian ICES 005 Cet appareil num rique de la Classe B est conforme la norme NMB 003 du Canada CE Compliance Information European Union Class A Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be requ
16. edia applications AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Geiting Started 3 Uninstalling the Old Driver Windows Vista amp Windows 7 Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card 1 With the current graphics card still in the computer close all open applications 2 Click Start gt Control Panel 3 Click Device Manager If you are using the Category View of the Control Panel do one of the following gt For Windows Vista click System and Maintenance and then Device Manager 5 For Windows 7 click System and Security and then Device Manager under the System group 4 Expand Display Adapter and then right click the driver for the graphics card you are replacing 5 In the shortcut menu that appears click Uninstall The driver for the old graphics card is uninstalled 6 Turn off the system 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 4 Getting Started AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc Chapter 2 Hardware Installation This chapter details how to install the AMD Radeon HD 6500 6600 series graphics card in your system Installation Overview The installation of the card has slightly different procedures depending on whether you arereplacing an existing card or installing a graphics cardin a PC for thefirsttime This section briefly describes t
17. ent video adapter is properly connected DVDs will not play in high guality modes For displays connected using an analog connection playback of CSS protected DVDs may be restricted to certain modes For displays connected using a digital connection playback on certain DVD players may also be restricted if HDCP high bandwidth content protection cannot be enabled This restriction also applies to displays connected using active DisplayPort adapters The entire display is not visible If the component input device supports it try 720p mode The display appears tilted Consult the HDTV documentation The CRT display is green The system is in component output mode Restart the computer with only the CRT monitor connected TVs monitors connected cannot be enabled If TVs and or monitors connected using DisplayPort adapters passive dongles or active dongles cannot be enabled visit amd com eyefinity to check the connectivity options available for your graphics card and that your chosen configuration is supported Check individual connections to the TVs monitors Customer Care For detailed instructions on how to use your product refer to the documentation included on the installation CD To activate Customer Care you must register your product at amd com If you reguire further assistance with your product the following Customer Care options are available AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro De
18. fire install this accessory only in products eguipped with a three wire grounding plug a plug having a third grounding pin This is a safety feature Do not remove the grounding pin of a three pin plug Attach product securely All product securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis as appropriate O 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series AMD Radeon M HD 6500 6600 Series O 2011 Advanced Micro Devices Inc Contents Chapter 1 Getting Started i Yy DAR 1 1 21 System Regiiretnents o su da dieta ete Ass DWI cete 1 TT T Hardware thee ec Reed YF GN ed e ade te e pte eet he 1 1 12 Recording the Serial and Part NUMBERS tte st SF Y DR Fy 2 1 3 Uninstalling the Old Driver Windows XP emen 2 1 4 Uninstalling the Old Driver Windows Vista Windows 7 3 Chapter 2 Hardware 5 2 31 dinstallation OVeFy I GW seed on tta tem e 5 2 1 Replacing an Existing Gard ee eee e redet bete teas 5 9 5 2 2 Installing the Graphics Card a e tte teer er pee HH A YF DDN Ffyn 5 Chapter 3 Software 9 3T AMD Drivers and Software x i s a e CN 9 3 2 Installing the AMD Catalyst Software Suite Windows OS eee 9
19. he high level steps for both cases Replacing an Existing Card If you are replacing an existing graphics card you need to Start the computer and then uninstall the old graphics driver Turn off the computer and then remove the old card Install the new card and then connect the monitor Start the computer and then install the new drivers and software ao e N Restart the computer Installing the First Card for this PC If this is the first graphics card for this PC you need to 1 With the computer off install the new card and then connect the monitor 2 Start the computer and then install the new drivers and software 5 Restart the computer Installing the Graphics Card 1 Turn off the computer monitor s and other peripheral devices 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 6 Hardware Installation 2 Unplugthe computer s power cord and then disconnect all cables from the back of the computer Wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral cable or removing a component from the motherboard to avoid possible damage to the motherboard 3 Remove the cover to the computer s case Note If necessary consult the computer manual for help in removing the cover Static electricity can seriously damage computer components Discharge your body s static electricity by touching the power supply or the metal surface
20. ide the computer for example a cooling fan and then replace the computer cover 10 Reconnect any cables you have disconnected during installation and then plug in the computer s power cord 11 Turn on the monitor and then the computer If you have properly installed the graphics card the computer should start normally Proceed to install the software and drivers for your AMD Radeon HD 6500 6600 series graphics card 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 8 Hardware Installation AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Chapter 3 Software Installation This chapter describes the installation of the software and drivers associated with your AMD Radeon product AMD Drivers and Software Drivers are small but important programs that enable an operating system to communicate with a piece of hardware such as a graphics card When you install a new graphics card you must also install the driver and configuration software the card reguires to function properly You also need to install or reinstall your AMD Radeon drivers when you have reinstalled or upgraded your operating system or when you download updated drivers from AMD s Web site support amd com us gpudownload Pages index aspx Note When reinstalling drivers always uninstall any previous drivers that are on your system even if they are for the same graphics card Always start fresh Install
21. ing the AMD Catalyst Software Suite Windows OS To install or remove software you must have administrator rights or be logged on as a user with administrator rights Note The installation dialog displays in English if the operating system s language is not supported Software is provided to both operate and take advantage of all the features of the graphics card Software includes The graphics card drivers The Control Center software application HydraVision software included in the custom install SurroundView software included in the custom install AMD Video Converter software included in the custom install Insert the Software and Documentation CD Note If the install wizard does not start navigate to the CD drive and double click ATISETUP exe 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 10 Software Installation 2 From the menu that appears click Software Install 3 Follow the on screen instructions When prompted select either Express or Custom Not all software components are installed using the Express installation Custom installation allows you to select individual software components for installation Tip Ifthe installer fails to install the driver or you have a software conflict you can download the latest software from support amd com us gpudownload Pages index aspx and then install it AMD Radeon HD 6500 6600 Series 2011 Advanced
22. ired to take adequate measures EMC Directive 2004 108 EC CISPR 22 EN 55022 Class A Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurements Class B EMC Directive 2004 108 EC CISPR 22 EN 55022 Class B Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurements Electrical Safety Europe The Low Voltage Directive 2006 95 EC EN 60950 1 Safety of Information Technology Equipment 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 28 Reference USA Canada UL 60950 1 Information Technology Eguipment Safety Part 1 General Reguirements e CSA C222 No 60950 1 Information Technology Eguipment Safety Part 1 General Reguirements International IEC 60950 1 Information Technology Equipment Safety Part 1 General Reguirements To meet UL safety requirements the computer s maximum room temperature should not exceed 40 C This product complies with the PCI Express 300W Electromechanical Specification please refer to the manufacturer for additional information Other relevant input power data will also be available US LISTE LE ACCESSORY INS Eun
23. ise authorized in writing by Rovi Corporation Reverse engineering or disassembly is prohibited Disclaimer While every precaution has been taken in the preparation of this document Advanced Micro Devices Inc assumes no liability with respect to the operation or use of AMD hardware software or other products and documentation described herein for any act or omission of AMD concerning such products or this documentation for any interruption of service loss or interruption of business loss of anticipatory profits or for punitive incidental or consequential damages in connection with the furnishing performance or use of the AMD hardware software or other products and documentation provided herein Ensure that you have the latest documentation 2011 Advanced Micro Devices Inc Important Safety Instructions Note This product is for use only with compatible UL listed personal computers that have installation instructions detailing user installation of this class of product Read all instructions before beginning installation All safety and installation instructions should be read before the product is installed or operated Retain all instructions Safety installation and operating instructions should be retained for future reference Heed all warnings All warnings regarding the product and its operating instructions should be obeyed Use appropriate grounding For continued protection against the risk of electric shock and
24. located on either the side or back of the card AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc AMD CrossFireX Technology 19 Figure 6 1 Connecting the Power Cables Power supply Existing card 5 New card 8 Fasten the graphics cards securely to the back panel 9 Make sure the cables are not interfering with anything inside the computer for example a cooling fan and then replace the computer cover 10 Reconnect any cables you have disconnected and plug in the computer power cord 11 Turn on the monitor and then the computer 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 20 AMD CrossFireX Technology AMD CrossFireX must now be enabled using Catalyst Control Center Enabling AMD CrossFireX When AMD CrossFireX support is enabled the best possible GPU combination is selected based on the current hardware configuration If necessary you can change the existing AMD CrossFireX configuration using the following procedure For more information see the help system for the Control Center application AMD dual GPU graphics cards are designed based on AMD CrossFireX technology As a result AMD CrossFireX support is always enabled for such cards 1 Navigate tothe AMD CrossFireX Configuration page located under the following groups Standard View Performance or Gaming gt Performance Advanced View Perform
25. m eyefinity and make sure it appears on AMD s listing of AMD Eyefinity Multi Display Ready or AMD Eyefinity Multi Display Verified adapters dongles If your motherboard has on board graphics capabilities you may need to disable them Consult your motherboard documentation for more information Note Some manufacturers do not allow the on board graphics to be disabled or to become the secondary display During software installation on a PC with the Windows Vista OS the screen goes blank The software is still installing Wait 20 30 minutes to make sure the software has finished installing and then restart the computer Troubleshooting AMD CrossFirexX The following are suggested solutions for common AMD CrossFireX troubleshooting issues Change Motherboard BIOS Settings Some motherboards may have asystem BIOS option to switch between single and dual PCIe slot support The default setting may be single slot support Refer to the motherboard s manual for information to enable dual PCIe slot support For more information see the AMD CrossFireX Web page at sites amd com us game technology Pages crossfirex aspx Use Graphics Cards with Different Amounts of Memory In some AMD CrossFireX configurations graphics cards with different amounts of memory can by used however restarting your computer is reguired after enabling AMD CrossFireX This will cause AMD CrossFireX to reduce the amount of memory on the card with the most amou
26. nt of memory to match the memory size ofthe graphics card with the least amount of memory Clicking OK to the memory mismatch error message will restart your computer Note When disabling AMD CrossFireX you will be given the option to restart your computer to restore the original graphics memory size or continue with the reduced memory size Card Reversal Recommended A recommendation message to reverse the graphics card positions may appear if the primary graphics card is not installed into the primary PCIe slot Although AMD CrossFireX can be enabled performance may be improved by reversing the graphics cards in the computer See your motherboard s manual to determine which is the primary PCIe slot AMD Radeon HD 6500 6600 Series 2011 Advanced Micro Devices Inc Reference 23 3D Client is Active You will not be able to start AMD CrossFireX if a 3D application game or video playback such as a DVD movie is running Close all open 3D applications games and movie player applications and then enable AMD CrossFireX AMD CrossFireX is Currently Unavailable This error has occurred because AMD CrossFireX did not correctly detect your graphics hardware or there is a problem with the software Check that the graphics cards are installed correctly Check that the interconnect cable if applicable is installed correctly Close all running 3D applications Check that the AMD CrossFireX mode is set to Software in
27. oftware You can use any of the following methods to start the Control Center software application 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 16 Using the Control Center Software Table 5 1 Control Center Access Routes Access Route Instructions Windows Desktop 1 Right click anywhere on the desktop 2 From the shortcut menu that appears click the Control Center option Windows Start Menu 1 Click Start on the Windows task bar 2 Click All Programs followed by the Control Center option Windows Notification Area 15 2 Right click the Control Center icon the Windows Notification Area From the shortcut menu click the Control Center option Desktop Shortcut If you chose to create a desktop shortcut to the Control Center application during the driver installation double click the shortcut Viewing the Control Center Help The help system that is available with the Control Center software application provides detailed usage information and tips for configuring your AMD product The help system also provides conceptual information on the technologies that are available for your product Use the following steps to access the help system 1 Open the Control Center application 2 Choose one of the following options Set the mouse focus to the application window by clicking the window and press F1 on your keyboard 5 Click the Help button shown as a
28. plicable depending on the display options supported by and configured for your card Graphics Card Installation Troubleshooting For more advanced troubleshooting information contact AMD Customer Care at amd com The graphics card doesn t fit any of the motherboard slots The graphics card needs to be exchanged for one with a bus that matches the motherboard The computer beeps and the boot process stops Make certain that the graphics card is properly connected to the internal power supply and the motherboard No display on power up This may be an SBIOS issue Replace the old card and then try these possible solutions 1 Check the motherboard manufacturer s Web site for an SBIOS update 2 Turn off the on board video The computer does not boot up properly Verify that the installation instructions were followed correctly Make certain that the graphics card is properly connected to the power supply and the motherboard If using Windows operating system restart your computer in Safe Mode For information on Safe Mode consult the Windows documentation Check the system configuration utility for interrupt assignments 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 22 Reference The computer boots up but there is no display Verify that the monitor is connected properly to the computer and a power supply If a DisplayPort adapter passive dongle or active dongle is used visit www amd co
29. s and will choose the method that best meets their needs and budget AMD Customer Care reserves the right to limit support options for products that are not registered or are reaching end of life International Compliance Information This section details the worldwide compliance information for this product which is manufactured to be compliant in the regions where it is sold AMD products are either Class A or Class B compliant and are indicated accordingly on the compliance label for each product The following regulatory information applies to Class A and Class B products FCC Compliance Information USA Class A 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 26 Reference AMD Radeon M HD 6500 6600 Series This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are design to provide reasonable protection against harmful interference when the eguipment is operated in a commercial environment This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with manufacturer s instructions ma
30. ter Software Center Overview The Control Center software application contains settings for configuring and fine tuning your AMD product Use it to manage desktops and displays optimize your graphics processor for enhanced 3D application and video guality and configure your CPU for improved power savings or system performance You can also use the performance tools in the application to monitor and manage clock speed and memory use for your graphics card to ensure that your AMD product is configured and running as efficiently as possible The application provides a Standard View for guided configuration and an Advanced View for quick and easy access to all available features and settings It also provides a search feature for finding specific pages as well as the ability to bookmark pages by pinning them within the application The following is a list of common configuration tasks that can be completed using the application Adding and removing displays Rotating displays Setting the main primary display Duplicating and extending desktops Arranging desktops Enabling and disabling 3D application and video settings More information on the application and its available features are provided through the comprehensive Control Center help system For information on accessing the help system see Viewing the Control Center Help Note Feature availability varies between AMD products and operating systems Starting the Control Center S
31. ting of AMD CrossFireX certified components see sites amd com us game products certified For more information on installing AMD CrossFireX graphics cards see Chapter 6 AMD CrossFireX Technology 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 2 Getting Started Recording the Serial and Part Numbers Write down the serial number and part number before installing The serial number and 102 part number on the graphics card are required for registration and free support They are located on a sticker on the back of the card The emphasized numbers in bold are required for registration and free support Figure 1 1 Sample Serial and Part Numbers S N 000000 000000 P N 1028360100 Uninstalling the Old Driver Windows XP Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card 1 With the current graphics card still in the computer close all open applications 2 On the Windows taskbar click Start gt Control Panel and then double click Add or Remove Programs 3 Select the current graphics card driver and then click Change Remove Use the wizard that appears to remove the current display driver 4 Turn off the system after the driver has been removed Note If the previously installed graphics card has any additional software installed this software may also need to be removed before restarting the computer For example DVD Player or Multim
32. upply For an up to date listing of AMD CrossFire certified motherboards and power supplies see support amd com us certified Pages certified components aspx 1 Make sure the computer monitor and other peripheral devices are off 2 Unplug the computer power cord and disconnect the monitor cable from the back panel of the computer To avoid possible damage to the motherboard wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral or removing a component from the motherboard 3 Remove the computer cover If necessary consult the computer manual for help removing the cover 2011 Advanced Micro Devices Inc AMD Radeon HD 6500 6600 Series 18 AMD CrossFireX Technology Remember to discharge your body s static electricity by touching the power supply case or the metal surface of the computer chassis 4 Remove any unneeded graphics cards from the computer Warning Some graphics cards can get hot while operating Wait approximately five minutes after turning off the computer before touching the card 5 Locate the PCIe slots on the motherboard If necessary also remove the corresponding back panel cover 6 Align the new graphics card in the secondary PCle slot next to the existing graphics card and press firmly until the card is fully seated 7 Connect the power supply to the cards Tip The location of power connections may vary between models They can be
33. vices Inc Reference 25 Service Availability Language Access Online or mail 24 hours a day English support amd com us Pages French AMDSupportHub aspx Spanish or Attention Customer Care Advanced Micro Devices Inc 1 Commerce Valley Drive East Markham Ontario Canada L3T 7X6 Telephone Monday to Thursday 9 00 English 1 877 284 1566 toll free a m to 5 30 p m or US amp Canada Friday 9 00 a m to 3 00 p m 1 905 882 2626 Canada Note AMD reserves the International and or local toll charges to right to change hours of Canada will apply support AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running If your issue is not resolved our technicians will determine whether the difficulty you are experiencing is the result of the product whether your product contains a defect and whether your product is under warranty AMD Customer Care is unable to assist with refunds returns or exchange specific inguiries If resolving the problem being experienced is critical to your decision to keep the product it is your responsibility to ensure that you know and are within the period of time your reseller will allow for refunds returns or exchange AMD is not responsible for any expense incurred accessing Customer Care It is expected that customers will review the expense associated with the available support option
34. y cause harmful interference to radio communications Operation of this eguipment in a residential area is likely to cause harmful interference in which case the user will be reguired to correct the interference at his own expense Warning Changes or modifications to this device not expressly approved by Advanced Micro Devices Inc could void the user s authority to operate the eguipment FCC Part 15 Subpart B Class A Class B This product complies with FCC Rules Part 15 Operation is subject to the following conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation This eguipment has been tested and found to comply with the limits designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this eguipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Incr
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