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Lenovo X61 Tablet

1. Your computer contains the following types of internal CRUs Internal CRUs located behind an access panel These CRUs are isolated parts within the computer that are concealed by an access panel that is typically secured by either one or two screws Once the access panel is removed only the specific CRU is visible Examples of these types of CRUs include memory modules and hard disk drives Internal CRUs located within the product These CRUs are accessible only by opening the computer s outer case Examples of these CRUs include PCI Express Mini Cards and the integrated keyboard Online Access Help provides instructions for replacing internal and external CRUs To start the Access Help program click Start move the pointer to All Programs then to ThinkVantage Click Access Help Additionally the Service and Troubleshooting Guide this guide and Setup Instructions provide instructions for several critical CRUs If you are unable to access these instructions or if you have difficulty replacing a CRU you can use either of the following additional resources Copyright Lenovo 2007 51 The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http www lenovo com support site wss document do sitestyle lenovo amp lIndocid part video The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page
2. 10 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems How can I contact the Customer Support Center See Chapter 6 Getting help and service on page 39 of this Guide For the phone numbers of the Customer Support Center nearest to you see Worldwide telephone list on page 41 Where can I find warranty information See the separate Safety and Warranty Guide for detailed warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Appendix A Warranty information on page 47 Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows 1 Click Start 2 Move the pointer to All Programs and then to PC Doctor for Windows 3 Click PC Doctor For more information about PC Doctor for Windows see the Help for the program Attention Running any tests can take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running When preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician HDD diagnostic program If your hard disk drive is not operating properly you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Ut
3. 800 140 3555 English 62 21 251 2955 Bahasa Indonesian Ireland 01 815 9202 30 day up and running support 01 881 1444 Warranty service and support English Israel Givat Shmuel Service Center 972 3 531 3900 Hebrew English Italy 02 7031 6101 30 day up and running support 39 800 820094 Warranty service and support Italian Japan ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 Both of the above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please say English support please and your call will be transferred to an English speaking operator Korea 1588 5801 Korean Latvia 371 7070360 Lithuania 370 5 278 66 00 Luxembourg 352 298 977 5063 French Malaysia 1800 88 8558 English Bahasa Melayu Chapter 6 Getting help and service 43 Getting help and service Country or Region Telephone Number Malta 35621445566 Mexico 001 866 434 2080 Spanish Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 733 222 English Nicaragua 001 800 220 1830 Spanish Norway 6681 1100 30 day up and running support 8152 1550 Warranty service and support Norwegian Panama 206 6047 001 866 434 2080
4. Appendix B Customer Replaceable Units CRUs Appendix C Features and Specifications Features Specifications Appendix D Notices Notices Electronic emissions s notices Federal Communications Coina FCC Statement Industry Canada Class B emission compliance statement Avis de conformit a la r glementation d Industrie Canada European Union EMC Directive conformance statement Japanese VCCI Class B statement EU WEEE Statements Notice for users in the U S A IBM Lotus Software Offer Trademarks 29 a29 z129 30 Ot 55 56 59 60 60 61 61 61 62 62 62 63 iii Index sussurrar ee we G7 iv ThinkPad X61 Tablet Service and Troubleshooting Guide Read first When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm res
5. Lenovo Customer Support Center toll Free Spanish Peru 0 800 50 866 Spanish Philippines 1800 1888 1426 English 63 2 995 8420 Filipino Poland 48 22 878 6999 Portugal 351 21 892 7147 Portuguese Romania 4 021 224 4015 Russian Federation Moscow 7 495 258 6300 Toll free 8 800 200 6300 Russian Singapore 1800 3172 888 English Bahasa Melayu Slovakia 421 2 4954 5555 Slovenia 386 1 4796 699 Spain 91 714 7983 0901 100 000 Spanish Sri Lanka 9411 2493547 9411 2493548 English Sweden 08 477 4420 30 day up and running support 077 117 1040 Warranty service and support Swedish Switzerland 058 333 0900 30 day up and running support 0800 55 54 54 Warranty service and support German French Italian 44 ThinkPad X61 Tablet Service and Troubleshooting Guide Getting help and service Country or Region Telephone Number Taiwan 886 2 8723 9799 or 0800 000 700 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 2041 Turkish United Kingdom 01475 555 055 30 day up and running support 08705 500 900 Standard warranty support English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietnamese Chapter 6 Getting help and se
6. 3 Australia and Japan Battery pack and Tablet Digitizer Pen 1 year Latin America EMEA and AP Parts and Labor 4 years 4 Battery pack and Tablet 1 Digitizer Pen 1 year 7769 All Parts and Labor 4 years 2 Battery pack and Tablet 1 Digitizer Pen 1 year Note Your ThinkPad X61 Tablet computer is shipped with five replacement tips for the X61 Tablet Digitizer Pen Be sure to store the pen tips in a secure place for future use The pen tips will not be covered under the digitizer pen or computer warranty Types of warranty service 13 Customer Replaceable Unit CRU Service Under CRU Service your Service Provider will ship CRUs to you for you to install Most CRUs are easy to install whereas others may require some technical skill and tools CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product Installation of external CRUs such as mice keyboards or monitors is your responsibility Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned When return is required 1 return instructions a prepaid return shipping label and a container are included with the replacement CRU and 2 you may be charged for the replacement
7. Handle storage media and drives properly Take care in setting passwords Tips on using your computer in tablet mode Tips on using the Tablet Digitizer Pen Tips on using the touch panel Other important tips Cleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer display Cleaning the touch panel display Care for the fingerprint reader Chapter 3 Solving computer problems Frequently asked questions Diagnosing problems HDD diagnostic program Diagnosing problems using PC Doctor from the service partition Troubleshooting Error messages Errors without messages Password problems Keyboard problems Pointing device problems Sleep standby or hibernation problems Computer screen problems boa Battery problems Hard disk drive problems Fingerprint authentication problems Startup problems Other problems Starting BIOS Setup Utility Copyright Lenovo 2007 DBoOONNDATAATT FE amp WwW Ww Chapter 4 Recovery options Introducing Rescue and Recovery Restoring factory contents Recovering data Chapter 5 gracing and EPEN devices Replacing the battery Upgrading the hard disk drive Replacing memory Chapter 6 Getting help and service Getting help and service er Getting help on the Web Calling the Customer Support Center Getting help around the world Worldwide telephone list Appendix A Warranty information Types of warranty service
8. The hard disk is not working Have the hard disk serviced 2102 Initialization error on HDD1 Ultrabay hard disk drive The hard disk is not working Have the hard disk serviced 2110 Read error on HDDO Main hard disk drive The hard disk is not working Have the hard disk serviced 2112 Read error on HDDI Ultrabay hard disk drive The hard disk is not working Have the hard disk serviced 15 Chapter 3 Solving computer problems Solving computer problems Message Solution The power on password prompt A power on password or a supervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still see the same error message have the computer serviced Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode and your computer cannot resume normal operation Restore the system configuration to what it was before your computer entered hibernation mode If the memory size has been changed re create the hibernation file Operating system Veri
9. electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Notice for users in the U S A California Perchlorate Information Products containing CR manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate 62 ThinkPad X61 Tablet Service and Troubleshooting Guide IBM Lotus Software Offer About the offer for purchasers of ThinkPad computers with Windows XP As a qualifying purchaser of a ThinkPad computer with the Windows XP operating system you are receiving a single limited license for the Lotus Notes standalone client and a single license for the Lotus SmartSui
10. memory 35 Rescue and Recovery 29 restoring factory contents 29 S Safety and Warranty Guide 1 safety precautions 10 Setup Instructions 1 sleep mode problems 20 solving problems 9 specifications 56 startup problem 25 storage media handling 5 T Tablet Digitizer Pen tips 5 tablet mode tips 5 taking care of your computer 3 ThinkVantage button 2 tips important 3 touch panel cleaning 8 tips 5 67 trademarks 65 troubleshooting 13 U upgrading devices 10 hard disk drive 33 W warranty information 11 47 Web help 39 68 ThinkPad X61 Tablet Service and Troubleshooting Guide Part Number 42X3499 Printed in China 1P P N 42X3499
11. Recovery section in online Access Help and run the program for a diagnostic test of the hard disk drive You can also download PC Doctor for DOS for your computer from the following Web site http www lenovo com support site wss document do sitestyle lenovo amp Indocid tpad matrix Diagnosing problems using PC Doctor from the service partition By using PC Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive you can diagnose your system without starting up the operating system Do as follows 1 If the diskette drive is connected to the computer remove any diskette from the diskette drive and then turn off the computer 2 Turn on the computer 3 While the message To interrupt normal startup press the blue ThinkVantage button is displayed at the lower left of the screen press the blue ThinkVantage button to enter the Rescue and Recovery workspace 4 Select Diagnose hardware The computer restarts and PC Doctor starts up For more information about PC Doctor press F1 to go to the Help or online manual for the program 12 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Troubleshooting If you do not find your problem here see Access Help The following section only describes problems that might prevent you from accessing this help system Error messages Notes 1 In the charts x can be any character 2 The version of PC D
12. be retained as your proof of entitlement Purchasing Upgrades Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM s Passport Advantage Program For information about purchasing additional licenses for Notes SmartSuite or other Lotus products visit http www ibm com or http www lotus com passport To order a CD Important Pursuant to this Offer you may order one CD media per license You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased The CD is provided at no charge however applicable shipping duties and taxes may be imposed by local jurisdictions Please allow 10 to 20 business days from receipt of your request for delivery In U S Or Canada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville NC USA 27560 Fax 919 405 4495 To inquire about an order contact smartsuite_ibm modusmedia com In European Countries Via the Internet http ibm apel modus com Mail address Lotus Fulfillment ModusLink Kft 1222 Budapest Nagytetenyi ut 112 Hungary To inquire about an order contact ibm_smartsuite modusmedia com 64 ThinkPad X61 Tablet Service and Troubleshooting Guide In Asia Pacific Countries Via the Internet http smartsuite mod
13. load the default settings or discard the changes Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Chapter 3 Solving computer problems 27 Starting BIOS Setup Utility 28 ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 4 Recovery options Introducing Rescue and Recovery If Windows is not running properly use the Rescue and Recovery workspace to help solve or identify your problem Do the following 1 Turn off your PC then turn it on again 2 Watch the screen carefully while your PC starts When To interrupt normal startup press the blue ThinkVantage button message is displayed at the lower left of the screen press the blue ThinkVantage button The Rescue and Recovery workspace opens 3 After the Rescue and Recovery workspace opens you can do the following Rescue and Restore your files folders or backups e Configure your system settings and passwords e Communicate using the internet and link to the support site Troubleshoot and diagnose problems using diagnostics For more information about using Rescue and Recovery features see the Recovery overview section of the Access Help Restoring factory contents Instead of providing a recovery disc or a Windows disc with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these discs T
14. located in the Worldwide telephone list section of this guide Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of 40 ThinkPad X61 Tablet Service and Troubleshooting Guide Getting help and service operation visit the Support Web site at http www lenovo com support phone If the number for your country or region is not listed contact your Lenovo reseller or Lenovo marketing representative Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is a
15. or hold your computer by the display Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag 4 ThinkPad X61 Tablet Service and Troubleshooting Guide Taking care of your ThinkPad computer Handle storage media and drives properly If your computer comes with a diskette drive avoid inserting diskettes at an angle and attaching multiple or loose diskette labels as these can lodge in the drive If your computer comes with an optical drive do not touch the surface of a disc or the lens on the tray e Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray e When installing your hard disk diskette or optical drive follow the instructions shipped with your hardware and apply pressure only where needed on the device Take care in setting passwords Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service provider will not reset it and you might have to replace your system board or hard disk drive Tips on using your computer in tablet mode To close the computer display first make sure that the display either faces the keyboard or is positioned at 180 degrees to the keyboard so that the back of the display faces the keyboard Do not pick up or hold the computer by the display only Do not hit vibrate or bump the computer display To al
16. other reference manuals around To open Productivity Center press the blue ThinkVantage button on your keyboard For more information about using the ThinkVantage button see Finding information with the ThinkVantage button on page 2 Safety and Warranty Guide includes general safety instructions and complete Lenovo Limited Warranty Regulatory Notice Copyright Lenovo 2007 supplements this Guide Read it before you use the wireless features of your ThinkPad computer The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally and even when it is not Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it 2 ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 2 Taking care of your ThinkPad com
17. parts contain a 7 character identification in the format FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires go to http www lenovo com think support and click Warranty then follow the instructions on the screen For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are
18. repaired or exchanged it will be made available for your collection Failure to collect the product may result in your Service Provider disposing of the product as it sees fit For Mail in Service the product will be returned to you at Lenovo s expense unless your Service Provider specifies otherwise Appendix A Warranty information 49 50 ThinkPad X61 Tablet Service and Troubleshooting Guide Appendix B Customer Replaceable Units CRUs Customer Replaceable Units CRUs are computer parts that can be upgraded or replaced by the customer There are two types of CRUs internal and external External CRUs are easy to install whereas internal CRUs require some technical skills and in some cases might require tools such as a screwdriver However both internal and external CRUs are safe for removal by the customer Customers are responsible for replacing all external CRUs Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period Your computer contains the following types of external CRUs External CRUs pluggable These CRUs unplug from the computer Examples of these types of CRUs include the ac adapter and power cord External CRUs with latches These CRUs include a latch to help you remove and replace the part Examples of these types of CRUs include the notebook main battery and Ultrabay devices such as an optical drive a hard disk drive and an extended battery
19. turn off the computer 3 Turn on the computer then while the message To interrupt normal startup press the blue ThinkVantage button is displayed at the lower left of the screen press the ThinkVantage button The Rescue and Recovery workspace opens 26 ThinkPad X61 Tablet Service and Troubleshooting Guide Starting BIOS Setup Utility Click Access BIOS The System Restart Required window is displayed Click Yes The computer restarts and the BIOS Setup Utility menu appears If you have set a supervisor password the BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information see the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed Change the items you wish to change To change the value of an item use the F5 or F6 key If the item has a submenu you can display it by pressing Enter Press F3 or Esc to exit from the submenu If you are in a nested submenu press Esc repeatedly until you reach the BIOS Setup Utility menu Note If you need to restore the settings to their original state as of the time of purchase press F9 key to load the default settings You can also select an option in the Restart submenu to
20. 14 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Message Solution 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application program The computer uses the default settings Run BIOS Setup Utility to reconfigure the settings If you still see the same error code have the computer serviced 0271 Date and time error Neither the date nor the time is set in the computer Set the date and time using the BIOS Setup Utility 0280 Previous boot incomplete Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the BIOS Setup Utility Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10 If you still see the same error code have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this computer Remove it 1803 Unauthorized daughter card is plugged in Power off and remove the daughter card The daughter card is not supported on this computer Remove it 1804 Unauthorized WAN card is plugged in Power off and remove the WAN card The WAN card is not supported on this computer Remove it 2100 Initialization error on HDDO Main hard disk drive
21. 399 Macau Multimedia Home PC 800 938 228 Hong Kong 0800 336 Macau Cantonese English Mandarin China Macau S A R ThinkPad Technical enquiry hotline Cantonese English Mandarin 0800 839 Colombia 1 800 912 3021 Spanish Costa Rica 800 011 1029 Spanish Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 4520 8200 30 day up and running support 7010 5150 Warranty service and support Danish Dominican Republic 1 866 434 2080 Spanish Ecuador 1 800 426911 Spanish El Salvador 800 6264 Spanish Estonia 372 66 00 800 372 6776793 Finland 09 459 6960 30 day up and running support 358 800 1 4260 Warranty service and support Finnish 42 ThinkPad X61 Tablet Service and Troubleshooting Guide Getting help and service Country or Region Telephone Number France Hardware 0810 631 213 Warranty service and support Software 0810 631 020 Warranty service and support 0238 557 450 30 day up and running support French Germany 07032 15 49201 30 day up and running support 01805 25 35 58 Warranty service and support German Greece 30 210 680 1700 Guatemala 1800 624 0051 Spanish Honduras Tegucigalpa 232 4222 San Pedro Sula 552 2234 Spanish Hungary 36 1 382 5720 India 1800 425 6666 or 91 80 2678 8970 English Indonesia
22. 41 Note Only use computer parts provided by Lenovo See Chapter 3 Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type The following table provides a list of CRUs for your computer and where to locate the replacement instructions Service and Setup Access Online Online Troubleshooting Instructions Help Hardware Video Guide Maintenance Manual External CRUs pluggable AC adapter X Power cord for X ac power adapter TrackPoint cap X Tablet Digitizer X Pen External CRUs with latches Battery X X X X Snap on X X X bracket Internal CRUs behind an access panel Hard disk X X X X drive Memory X X X X Internal CRUs located within the product Keyboard X X X Palm rest X X X PCI Express X X X Mini Card 52 ThinkPad X61 Tablet Service and Troubleshooting Guide Service and Setup Access Online Online Troubleshooting Instructions Help Hardware Video Guide Maintenance Manual Communication X X X Daughter Card Appendix B Customer Replaceable Units CRUs 53 54 ThinkPad X61 Tablet Service and Troubleshooting Guide Appendix C Features and Specifications Features Processor See the system properties of your computer You can do this as follows Click Start right click Computer in Windows XP My Computer then f
23. CRU if your Service Provider does not receive the defective CRU within thirty 30 days of your receipt of the replacement On site Service Under On Site Service your Service Provider will either repair or exchange the product at your location You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product For some products certain repairs may require your Service Provider to send the product to a designated service center 48 ThinkPad X61 Tablet Service and Troubleshooting Guide 3 Courier or Depot Service Under Courier or Depot Service your product will be repaired or exchanged at a designated service center with shipping arranged by your Service Provider You are responsible for disconnecting the product A shipping container will be provided to you for you to return your product to a designated service center A courier will pick up your product and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the product to you 4 Customer Carry In or Mail In Service Under Customer Carry In or Mail In Service your product will be repaired or exchanged at a designated service center with delivery or shipping arranged by you You are responsible to deliver or mail as your Service Provider specifies prepaid unless specified otherwise the product suitably packaged to a designated location After the product has been
24. Close the computer display and turn the computer over Chapter 5 Upgrading and replacing devices 35 Replacing memory Remove the battery Loosen the screws that hold the memory slot cover in place then remove the cover H If two SO DIMMs are already installed in the memory slot remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time Be sure to save the old SO DIMM for future use O Gg a MW In 000 000 000 000 O 000 E With the notched end of the SO DIMM toward the contact edge side of the socket firmly insert the SO DIMM into the socket at an angle of about 20 degrees then pivot it downward until it snaps into place Reinstall the memory slot cover and tighten the screws Reinstall the battery Turn the computer over and reconnect the ac adapter and the cables to the computer 36 ThinkPad X61 Tablet Service and Troubleshooting Guide Replacing memory To make sure that the SO DIMM is installed correctly do as follows 1 2 Turn the computer on While the To interrupt normal startup press the blue ThinkVantage button message is displayed at the lower left of the screen press the ThinkVantage button The Rescue and Recovery screen opens Click Access BIOS The System Restart Required window is displayed Click Yes The computer restarts and
25. Fn Home to make the screen brighter If the sleep standby status indicator is on is green press Fn to resume from the sleep standby mode If you still have the problem do the Solution in the following problem The screen is unreadable or distorted Problem Solution The screen is unreadable or distorted Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do as follows For Windows Vista 1 2 Po om Right click on the desktop click Personalize then click Display Settings Check whether the screen resolution and color quality are correctly set Click Advanced Settings Click the Adapter tab Make sure the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure the device is working properly If not click the Troubleshoot button Click the Monitor tab Make sure the information is correct Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make
26. ThinkPad X61 Tablet Service and Troubleshooting Guide ThinkPad X61 Tablet Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the following Safety and Warranty Guide included in the package with this publication Wireless related information in online Access Help and Appendix D Notices on page 59 Regulatory Notice included in the package with this publication First Edition April 2007 Copyright Lenovo 2007 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program under the provisions set forth in Commercial Computer Software Restricted Rights at FAR 52 227 19 when applicable or under Rights in Data General FAR 52 227 14 Alternate III Contents Read first Chapter 1 Finding information This guide and other publications Finding information with the Thinkvantage button be oh he os Me Chapter 2 Taking care of your ThinkPad computer P ioe EP E Ge oR Important tips Be careful about wher and how you wore Be gentle with your computer Carry your computer properly
27. again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem Solution When I turn on the machine nothing appears on the screen but I hear two or more beeps Make sure that the memory card is installed correctly If it is but the screen is still blank and you hear five beeps have the computer serviced If you hear 4 cycles of 4 beeps each the Security Chip has a problem Have the computer serviced Problem Solution When I turn on the machine only a white pointer appears on a blank screen Reinstall your operating system see Chapter 4 Recovery options on page 29 and turn on the computer If you still see only the pointer on the screen have the computer serviced Problem Solution My screen goes blank while the computer is on Your screen saver or power management may be enabled Move the TrackPoint or press a key to exit the screen saver or press the power switch to resume from sleep standby or hibernation 18 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Password problems Problem I forgot my password Solution If you have registered your computer for Password Reset Service and you forgot your power on or hard disk password you can reset it by pressing the ThinkVantage button at the password prompt If you cannot reset your power on password you must tak
28. altitudes up to 2438 m 8000 ft Operating 5 C to 35 C 41 F to 95 F Non operating 5 C to 43 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 80 Non operating 5 to 95 Heat output 65 W 222 Btu hr maximum Power source ac adapter Sine wave input at 50 to 60 Hz Input rating of the ac adapter 100 240 V ac 50 to 60 Hz 56 ThinkPad X61 Tablet Service and Troubleshooting Guide Specifications Battery pack ThinkPad X60 Tablet 4 Cell Lithium ion Li Ion battery pack Nominal voltage 14 4 V de Capacity 2 0 AH ThinkPad X60 Tablet 8 Cell Lithium ion Li Ion battery pack Nominal voltage 14 4 V de Capacity 4 55 AH Battery life e For percentage of remaining battery power see the Power Manager Gauge on the task tray Operating system e For operating systems supporting your computer see http www lenovo com think support Appendix C Features and Specifications 57 Specifications 58 ThinkPad X61 Tablet Service and Troubleshooting Guide Appendix D Notices Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on th
29. an three times Confirm the supervisor password and try again To clear the error enter the BIOS Setup Utility 01C8 More than one modem devices are found Remove one of them Press lt Esc gt to continue Remove one of the Modem Daughter Cards Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 13 Chapter 3 Solving computer problems Solving computer problems Message Solution 01C9 More than one Ethernet devices are found Remove one of them Press lt Esc gt to continue Your ThinkPad computer has a built in Ethernet feature and you cannot add another such feature by installing an Ethernet device such as a Mini PCI Ethernet Card or an Ethernet Daughter Card If this error message is displayed remove the Ethernet device that you installed Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 0200 Hard disk error The hard disk is not working Make sure that the hard disk drive is attached firmly Run the BIOS Setup Utility then make sure the hard disk drive is not disabled in the Startup menu 021x Keyboard error Make sure that there are no objects placed on the keyboard or if you have one the external keyboard Turn off the computer and turn off all attached devices Turn on the computer first then turn on the attached devices If you still see t
30. cautions should I follow when using my ThinkPad computer See the separate Safety and Warranty Guide for detailed information about safety How can I prevent problems with my ThinkPad computer See Read first on page v and also Chapter 2 Taking care of your ThinkPad computer on page 3 of this Guide More tips can be found in the following sections of Access Help Preventing problems Troubleshooting What are the main hardware features of my new ThinkPad computer See the ThinkPad tour section of Access Help Where can I find the detailed specifications for my machine See http www lenovo com think support I need to upgrade a device or I need to replace one of the following the hard disk drive the PCI Express Mini Card the Modem Daughter Card memory the keyboard or the palm rest See the Appendix B Customer Replaceable Units CRUs on page 51 section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components My computer is not operating properly Study the Problem solving section of Access Help This Guide describes only problems that might prevent you from accessing the online help system Where are the recovery discs Your computer did not come with a recovery disc or Windows disc For an explanation of the alternative recovery methods offered by Lenovo see Restoring factory contents on page 29 of this Guide
31. d disk partition usually drive C will be lost in the recovery process However before any data is overwritten you will be given the opportunity to save one or more files to other media 1 If possible save all your files and shut down your operating system 2 Turn off your computer for at least 5 seconds 3 Turn on your computer Watch the display carefully While the message To interrupt normal startup press the blue ThinkVantage button is displayed press the ThinkVantage button The Rescue and Recovery workspace opens 4 Click Restore your system and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time These backups might be stored on your hard disk or a network drive or on removable media depending on the options you selected during the backup operation You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups The Rescue and Recovery workspace runs independently of the Windows operating system Therefore you can start it by pressing the blue ThinkVantage button when prompted during startup After the Rescue and Recovery workspace opens you can perform a recovery operation even if you are unabl
32. dress for the Personal Computing home page is http www lenovo com think You can find support information for your ThinkPad computer at http www lenovo com think support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling the Customer Support Center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem Copyright Lenovo 2007 39 Getting help and service Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted
33. e Turn on the computer with the hard disk drive uninstalled enter the BIOS Setup Utility and set Using Passphrase as enabled or disabled whichever was its setting when you set the password Exit the BIOS Setup Utility and turn off the computer Replace the hard disk drive Turn on the computer and enter the BIOS Setup Utility to change or remove the hard disk password Fingerprint authentication problems Problem Solution You cannot register or authenticate your finger because it is wrinkled rough dry injured stained oily wet or different one from what you have registered To improve the situation try the following Clean or wipe your hands to remove any excess dirt or moisture from the fingers Enroll and use a different finger for authentication If your hands are too dry apply lotion to them Startup problems Problem Solution The Microsoft Windows operating system will not start Use the Rescue and Recovery workspace to help solve or identify your problem For details about Rescue and Recovery see Chapter 4 Recovery options on page 29 Chapter 3 Solving computer problems 25 Solving computer problems Other problems Problem Solution Your computer does not respond To turn off your computer press and hold the power switch for 4 seconds or more If the computer still does not respond remove the ac adapter and the battery Your computer mi
34. e hard disk drive is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Problem Solution After setting a hard disk password on the hard disk drive of my computer I moved the drive to another computer Now I cannot unlock the hard disk password Your computer supports an enhanced password algorithm Computers older than yours may not support such a security function If you have set a hard disk password with Using Passphrase enabled in the BIOS Setup Utility and want to use the hard disk drive in an older computer first remove the password and then move the hard disk to the older computer 24 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Problem I cannot hot swap the hard disk drive in the Ultrabay Solution You can hot swap a hard disk drive in the Ultrabay only if no hard disk password has been set Make sure that the password for the hard disk drive in the Ultrabay is disabled Problem I cannot change or remove a hard disk password in the BIOS Setup Utility Solution The setting of Using Passphrase in the BIOS Setup Utility must be consistent between setting a hard disk password and changing or removing it If the Hard Disk x Password menu in the BIOS Setup Utility is grayed out and unavailable remove all other passwords Then turn off your computer and uninstall the hard disk driv
35. e products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or cha
36. e to start Windows 30 ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 5 Upgrading and replacing devices Replacing the battery m Important Read Safety and Warranty Guide before replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery lock to the unlocked position Es sn 1 e 0000000 o0000 D0000000000000000000 SSD o Copyright Lenovo 2007 31 Replacing the battery 4 Slide and hold the battery latch JJ Then remove the battery H DO000000000000000000 fe 7 Turn the computer over again Connect the ac adapter and the cables to the computer 32 ThinkPad X61 Tablet Service and Troubleshooting Guide Replacing the battery Note Your battery may appear slightly different from those shown in figures above depending on the model Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can
37. e your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you cannot reset your hard disk password Lenovo authorized servicer cannot reset your password or recover data from the hard disk You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forgot your supervisor password Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from sleep standby mode enter the power on password if one has been set If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have the computer serviced Problem A number ap
38. eck the sleep standby indicator If the sleep standby indicator is on your computer is in sleep standby mode Connect the ac adapter to the computer then press Fn If the sleep standby indicator is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from sleep standby mode your system may stop responding and you cannot turn off the computer Reset the computer Unsaved data may be lost To reset the computer press and hold the power button for 4 seconds or more If the computer is not reset remove the ac adapter and the battery 20 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Problem Solution When you take action to return from sleep standby mode the computer display remains blank Check whether an external monitor was disconnected or turned off while the computer was in sleep standby mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the sleep standby mode When resuming the computer from the sleep standby mode without attaching the external monitor or turning it on and the computer display remains blank press Fn F7 to bring up the computer display Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three tim
39. ed to minimize any effects of electrostatic charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices e Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in sleep standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up
40. er in a tightly packed suitcase or bag Place liquids away from your computer to avoid Read first vii Read first lt mo fais ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 1 Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started It includes a few tips for first time users and introduces software preinstalled by Lenovo This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer basic troubleshooting information some recovery procedures help and service information and warranty information for your computer The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual called Access Help preinstalled on your ThinkPad computer Access Help is a comprehensive online manual that provides answers to most of your questions about your computer helps you to configure preloaded features and tools or solve problems To open Access Help do either of the following e Press the ThinkVantage button Under Quick Links in the Productivity Center click Access on system help e Click Start move the pointer to All Programs then to ThinkVantage Click Access Help Productivity Center provides an easy access to software tools and key Lenovo sites eliminating the need to carry
41. es in three seconds and the image is displayed on the computer screen Problem Solution The computer enters sleep standby mode unexpectedly If the processor overheats the computer automatically enters sleep standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for sleep standby mode using Power Manager Computer screen problems Problem Solution Incorrect characters appear on the screen Did you install the operating system or application program correctly If they are installed and configured correctly have the computer serviced Problem Solution Missing discolored or bright dots appear on the screen every time you turn on your computer This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Chapter 3 Solving computer problems 21 Solving computer problems Problem Solution The screen is blank Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen If you are using the ac adapter or using the battery and the battery status indicator is on is green press
42. ew hard disk drive 8 Insert the hard disk drive into the hard disk drive bay then press it firmly in to place 34 ThinkPad X61 Tablet Service and Troubleshooting Guide Upgrading the hard disk drive 9 Insert and reinstall the cover of the hard disk drive slot A Then reinstall the screw 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing memory m Important Read Safety and Warranty Guide before replacing memory Increasing memory capacity is an effective way to make programs run faster You can increase the amount of memory in your computer by installing a double data rate DDR 2 synchronous dynamic random access memory DRAM unbuffered small outline dual inline memory module SO DIMM available as an option in the memory slot of your computer SO DIMMs with different capacities are available Note Use only the memory types supported by your computer If you incorrectly install the optional memory or install an unsupported memory type a warning beep will sound when you try to start the computer To install an SO DIMM do the following 1 Touch a metal table or a grounded metal object This action reduces any static electricity in your body which could damage the SO DIMM Do not touch the contact edge of the SO DIMM 2 Turn off the computer then disconnect the ac adapter and all cables from the computer 3
43. fy the following Installed Unable to Set Page Frame Base not found The hard disk drive is correctly installed A startable disc is in the drive If you still see the same error message check the boot sequence using the BIOS Setup Utility EMM386 Not Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM Configuration Error Device Disabled Address to device C WINDOWS EMM386 EXE NOEMS and save this file CardBus Go to the BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 16 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Message Solution Cannot boot from Check the status of the device which you want to boot from any device Device not found Check the device you want to boot from Device error Check the device you want to boot from No valid operating system Check that the operating system has no failure and is installed correctly Excluded from boot order Open the BIOS Setup Utility and add the device to boot order If one of the following error code messages is displayed on the screen have the computer serviced 0175 Bad CRC1 stop POST task 0177 Bad SVP data stop POST task Checksum of the supervisor password in the EEPROM is not correct 0187 EAIA data access error 0188 Invalid RFID serialization infor
44. ght lock when it enters sleep standby mode during a communication operation Disable the sleep standby timer when you are working on the network Problem Solution The computer does not start from a device you want See the Startup menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Starting BIOS Setup Utility Your computer provides a program called BIOS Setup Utility that enables you to select various setup parameters e Config Set the configuration of your computer Date Time Set the date and time e Security Set security features Startup Set the startup device e Restart Restart the system To start BIOS Setup Utility do as follows 1 To protect yourself against accidental loss of data back up your data and computer registry For details see the Data backup and restore tools section of Access Help 2 If the diskette drive is connected to the computer remove any diskette from the diskette drive and then
45. he files and programs for these alternative methods are on your hard disk which eliminates having to locate a misplaced disc and problems associated with using an incorrect version of the disc The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory To recover the hard disk to its original contents do the following Copyright Lenovo 2007 29 Recovery options Notes 1 If you are using Windows XP and the optical drive is not attached to your ThinkPad computer during recovery DVD software and CD recording software will not be installed To ensure that they will be installed correctly attach your ThinkPad computer to the ThinkPad X6 Tablet UltraBase and install the optical drive in the Ultrabay Slim before performing a recovery operation 2 The recovery process might take up to 2 hours Attention All of the files on the primary har
46. he same error code do the following If an external keyboard is connected do the following Turn off the computer and disconnect the external keyboard then turn on the computer Make sure that the built in keyboard operates correctly If it does have the external keyboard serviced Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it Then test the memory with PC Doctor 0250 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Replace the battery and run BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced
47. ic device or communication lines so that they cannot be walked on tripped over pinched by your machine or other objects or in any way subjected to treatment that could disturb the operation of your computer Applying strong force to the cables may damage or break them e Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm or 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Copyright Lenovo 2007 3 Taking care of your ThinkPad computer Some appliances such as certain portable desktop fans or air purifiers can produce negative ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfunction Your computer is designed and manufactur
48. ility To start the diagnostic program do as follows 1 If the diskette drive is connected to the computer remove any diskette from the diskette drive and then turn off the computer 2 Turn on the computer 3 While the message To interrupt normal startup press the blue ThinkVantage button is displayed at the lower left of the screen press F1 to enter BIOS Setup Utility Chapter 3 Solving computer problems 11 Solving computer problems 4 Using cursor keys select HDD diagnostic program and press Enter The menu for the HDD diagnostic program opens 5 Using cursor keys select Main hard disk drive or Ultrabay hard disk drive Press Enter to start the diagnostic program The HDD diagnostic program runs a read verification test and a speed test of the drive you select and reports its findings 6 If the diagnostic program returns any error messages call the Customer Support Center for service The diagnostic program may return one of the following error messages For the main hard disk drive Error code 0000 Read verification failed Error code 0100 Speed test failed Error code 0200 Controller Diag failed For the Ultrabay hard disk drive Error code 0002 Read verification failed Error code 0102 Speed test failed Error code 0202 Controller Diag failed 7 If the diagnostic program returns no error message but you still have some concerns see the instructions in the Introducing Rescue and
49. isplay Do not carry your computer in tablet mode If you use both your finger and the Tablet Digitizer Pen simultaneously for input to the screen only data entered by use of the Digitizer Pen will be processed If you use your finger to input to the touch panel touch only one point at a time If you touch several points simultaneously the input will not be processed correctly With the touch panel gradually a discrepancy may start to appear between the point you touched with your finger during the finger point and its actual position on the screen To avoid this regularly correct the accuracy of the finger input by use of the touch panel Settings Utility Other important tips Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged Register your ThinkPad products with Lenovo visit the following Web site http www lenovo com register This can help author
50. ities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades Only an authorized ThinkPad repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device in a device bay or else verify that the device is warm or hot swappable If you exchange drives in your computer reinstall the plastic bezel faces if supplied Store your external and removable hard disk diskette or optical drives in the appropriate containers or packaging when they are not being used 6 ThinkPad X61 Tablet Service and Troubleshooting Guide Taking care of your ThinkPad computer Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device PC Card Smart Card Memory Card such as xD Picture Card SD Card Memory Stick and MultiMediaCard Memory module PCI Expess Mini Card Communication Daughter Card When transferring data to or from a Flash Media Card such as an SD card do not put your computer in sleep standby or hibernation mode before the data
51. low free ventilation do not place any obstacle such as a thick piled carpet or a soft cushion in front of the fan When you use the computer in picture frame mode hold the display with one hand and use the Tablet Digitizer Pen If you hold the computer in one hand while using it in tablet mode do not expose it to excessive vibration shock or rotation Do not use the computer outdoors Do not expose it to rain If you put your computer in a carrying case put it into notebook mode and close the display Tips on using the Tablet Digitizer Pen Use only the Tablet Digitizer Pen that was shipped with your ThinkPad X61 Tablet computer or that you purchased with that computer as an option Only this pen is designed for use with the ThinkPad X61 Tablet computer Any other pen might stick in the penholder or cause other problems The Tablet Digitizer Pen is not waterproof Take care not to soak or dip the pen in water Tips on using the touch panel The touch panel is a glass panel covered with a plastic film For input you can use either your finger or the Tablet Digitizer Pen shipped with your Chapter 2 Taking care of your ThinkPad computer 5 Taking care of your ThinkPad computer computer Do not use any pen other than the specified one or any metallic object because to do so might damage the touch panel or cause it to malfunction If you put your computer in a carrying case put it into notebook mode and close the d
52. mation area 0189 Invalid RFID configuration information area 0192 System Security Embedded Security hardware tamper detected 0260 System timer error 0270 Real time clock error 02D0 System cache error 02F4 EISA CMOS not writable 02F5 DMA test failed 02F6 Software NMI failed 02F7 Fail safe timer NMI failed Fan error Thermal sensing error Chapter 3 Solving computer problems 17 Solving computer problems Errors without messages Problem Solution When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for more than 4 seconds then turn it on and listen again If you are using an external monitor see Computer screen problems on page 21 If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing the Fn Home If the screen still remains blank make sure that The battery is installed correctly The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Turn on the power switch
53. mputer Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratch like mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Cleaning the touch panel display 1 To remove fingerprints etc from the touch panel display use a dry soft lint free cloth A piece of absorbent cotton will also serve the purpose Do not apply solvents to the cloth 2 Gently wipe foreign particles and dust from the touch panel with one side of the cloth 3 Wipe smudges or fingerprints with the other side of the cloth or with a clean cloth 4 After using the cloth wash it with a neutral detergent Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly e Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your nail or anything hard Using or touching the reader with a dirty finger If you notice a
54. ms 21 configuration setup 26 Customer Replaceable Unit CRU parts list 51 Customer Support Center D diagnosing hard disk drive 11 system 12 diagnosing problems 11 drives handling 5 E error messages 13 errors without messages 18 F factory contents restoring 29 FCC statement 60 features 55 features and specifications 55 finding information 1 11 39 41 Copyright Lenovo 2007 fingerprint reader 55 care 8 problems 25 frequently asked questions 10 H hard disk drive problem 24 upgrading 33 hardware features 10 hardware specifications 10 help Customer Support Center 39 on the Web 39 help and service 39 hibernation mode problems 20 important tips 3 International Warranty Service 41 K keyboard cleaning 7 problems 19 memory replacing 35 miscellaneous problems 26 N notice EU environmental 62 for US users 62 notices 59 P password problems 19 setting 5 PC Doctor for Windows 11 pointing device problems 20 power management problems 20 preventing problems 10 problem solving 10 problems battery 23 problems continued computer screen 21 diagnosing 11 fingerprint reader 25 hard disk drive 24 hibernation mode 20 keyboard 19 password 19 pointing device 20 power management 20 sleep mode 20 startup 25 troubleshooting 13 Productivity Center 1 R Read first v recovering data 30 recovery discs 10 recovery options 29 Regulatory Notice 1 replacing battery 31
55. nges in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All Copyright Lenovo 2007 59 information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measu
56. notes About IBM Lotus SmartSuite Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks Lotus Word Pro Word Processor Lotus 1 2 3 Spreadsheet Lotus Freelance Graphics Presentation Graphics e Lotus Approach Database e Lotus Organizer Time Contact and Information Manager Lotus FastSite Web Publisher Lotus SmartCenter Internet Information Manager Customer Support For support information and phone numbers to help with initial installation of software visit http www lenovo com think support To purchase technical support beyond this initial installation support visit http www lotus com passport Appendix D Notices 63 International Program License Agreement The software licensed to you under this offer does not include software upgrades or technical support and is subject to the terms and conditions of the IBM International Program License Agreement IPLA that accompanies the software Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA For further information regarding the IBM IPLA visit http www ibm com software sla sladb nsf These programs are not for resale Proof of Entitlement The proof of purchase for your qualifying ThinkPad computer as well as this Offer document should
57. ny of the following conditions gently clean the surface of the reader with a dry soft lint free cloth The surface of the reader is dirty or stained The surface of the reader is wet The reader often fails to enroll or authenticate your fingerprint 8 ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 3 Solving computer problems Frequently asked questions Diagnosing problems HDD diagnostic program bng Diagnosing problems using PC Doctor from the service partition Troubleshooting Error messages Errors without messages Password problems Keyboard problems sil 2 Ad 10 12 213 43 18 19 19 Pointing device problems Sleep standby or hibernation problems Computer screen problems aoi Battery problems Hard disk drive problems Fingerprint authentication problems Startup problems Other problems Starting BIOS Setup Utility Note See Access Help if your system is running and Access Help is accessible This chapter presents information for use when Access Help is inaccessible Copyright Lenovo 2007 20 20 nal 24 225 25 26 26 Solving computer problems Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers For details about each publication included in the package with the ThinkPad computer see This guide and other publications on page l What safety pre
58. octor referred to here is PC Doctor for Windows Message Solution 0176 System Security The System has been tampered with This message is displayed if you remove the Security Chip and reinstall it or install a new one To clear the error enter the BIOS Setup Utility If this does not solve the problem have the computer serviced 0182 Bad CRC2 Enter BIOS Setup and load Setup defaults Checksum of the CRC2 setting in the EEPROM is not correct Press F1 to go to BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0185 Bad startup sequence settings Enter BIOS Setup and load Setup defaults Checksum of the startup sequence setting in the EEPROM is not correct Press F1 to go to BIOS Setup Utility Press F9 and then Enter to load the default setting Press F10 and then Enter to restart the system 0190 Critical low battery error The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the BIOS Setup Utility 0199 System Security Security password retry count exceeded This message is displayed if you enter a wrong supervisor password more th
59. pears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift or Fn and then press NmLk ScrLk Chapter 3 Solving computer problems 19 Solving computer problems Pointing device problems Problem Solution The scrolling or magnifying glass function does not work Check the mouse driver in the Device Manager window and make sure that the PS 2 TrackPoint driver is installed Sleep standby or hibernation problems Problem Solution The computer enters sleep standby mode the sleep standby indicator turns on immediately after Power on self test POST Make sure that The battery is charged The operating temperature is within the acceptable range See Specifications on page 56 If these items are correct have the computer serviced Problem Solution The critical low battery error message is displayed and the computer immediately turns off The battery power is getting low Connect the ac adapter to the computer and plug it into an electrical outlet or replace the battery with a fully charged one Problem Solution The computer does not return from sleep standby mode or the sleep standby indicator stays on and the computer does not work If the system does not return from sleep standby mode it may have entered sleep standby or hibernation mode automatically because the battery is depleted Ch
60. purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 M Attention Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive Handling a hard disk drive Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock Do not apply pressure to the cover of the drive Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery Chapter 5 Upgrading and replacing devices 33 Upgrading the hard disk drive 4 Remove the screw that secures the hard disk drive slot cover Then flip out and remove the cover H 7 Attach the side rubber rails to a n
61. puter Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work e When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time When the ac adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac adapter to warm your body Extended contact with your body even through clothing may cause a skin burn e Route the cables of an ac adapter a mouse a keyboard a printer or any other electron
62. rements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Electronic emissions notices The following information refers to ThinkPad X61 Tablet machine type 7762 7763 7764 7767 7768 and 7769 Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates used and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an autho
63. rized dealer or service representative for help 60 ThinkPad X61 Tablet Service and Troubleshooting Guide Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from Lenovo authorized dealers Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Telephone 1 919 294 5900 FC Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member State
64. rom the pull down menu select Properties Memory Double data rate DDR 2 synchronous dynamic random access memory Storage device 2 5 inch hard disk drive Display The color display uses TFT technology Size 12 1 inch screen Resolution LCD 1024 by 768 or 1400 by 1050 External monitor Up to 2048 by 1536 Brightness control Fingerprint reader on some models Keyboard 89 key 90 key or 94 key TrackPoint Fn key function ThinkVantage button e Volume control buttons Interface External monitor connector Stereo headphone jack e Microphone jack 3 Universal Serial Bus USB connectors IEEE 1394 connector on some models RJ11 telephone connector RJ45 Ethernet connector e Ultrabay Slim in optional ThinkPad X6 Tablet UltraBase Docking connector Copyright Lenovo 2007 55 Features PC Card slot Type II PC Card Optical drive CD ROM DVD ROM Combo or Multi Burner drive in optional ThinkPad X6 Tablet UltraBase depending on the model Wireless features Integrated wireless LAN on some models Integrated Bluetooth on some models Integrated wireless WAN on some models Digital media reader e Secure Digital SD card slot Specifications Size e Width 274 mm Depth 241 3 to 266 7 mm depending on the battery type e Height 25 4 to 33 0 mm Environment e Maximum altitude without pressurization 3048 m 10 000 ft Temperature At
65. rvice 45 46 ThinkPad X61 Tablet Service and Troubleshooting Guide Appendix A Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 7762 US Canada Mexico Brazil and Parts and Labor 3 years 3 Australia Battery pack and Tablet 1 Digitizer Pen 1 year Latin America EMEA Europe Parts and Labor 3 years 4 Middle East and Africa and AP Asia Pacific Battery pack and Tablet 1 Digitizer Pen 1 year Japan Parts and Labor 1 year 3 Battery pack and Tablet 1 Digitizer Pen 1 year 7763 All Parts and Labor 3 years 2 Battery pack and Tablet 1 Digitizer Pen 1 year 7764 US and Canada Parts and Labor 1 year 3 Battery pack and Tablet 1 Digitizer Pen 1 year 7767 US and Canada Parts and Labor 3 years 3 Battery pack and Tablet 1 Digitizer Pen 1 year Copyright Lenovo 2007 47 Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 7768 US Canada Mexico Brazil Parts and Labor 4 years
66. s relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non Lenovo option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV Appendix D Notices 61 communications and to other electrical or electronic equipment Such cables and connectors are available from Lenovo authorized dealers Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors Japanese VCCI Class B statement TOREJ FRUBRESERESAEMHMBBA VCCI DR IZA DXVIABREBBINRECI COMB RERRCHATSCEeBHE LCWETAN CORBAS LAPT LEV aL SWIC L TEA NAE Z2SAS SHRCOFCEMBVET ARREARS IIHT ELVIRA ULTRA EU WEEE Statements The Waste Electrical and Electronic Equipment WEEE mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste
67. sure the device is working properly If not click the Troubleshoot button 22 ThinkPad X61 Tablet Service and Troubleshooting Guide Solving computer problems Solution continued For Windows XP 1 Right click on the desktop click Properties to open the Display Properties window then click the Settings tab 2 Check whether the screen resolution and color quality are correctly set Click Advanced Click the Adapter tab 5 Make sure the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot button 7 Click the Monitor tab Make sure the information is correct Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot button eo Problem Solution A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Do either of the following If you are using 32 bit color mode change the color depth to 16 bit mode If you are using a desktop size of 1280x1024 or larger reduce the desktop size and the color depth Bat
68. t and be careful not to use the keyboard for any extended length of time When the ac adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac adapter to warm your body Extended contact with your body even through clothing may cause a skin burn Copyright Lenovo 2007 Read first Route the cables of an ac adapter a mouse a keyboard a printer or any other electronic device i or communication lines so that they cannot be walked on tripped over pinched by your computer 4 or other objects or in any way subjected to treatment that could disturb the operation of your computer Applying strong force to the cables may damage or break them Before moving your computer do one of the following turn it off press Fn F4 to put it in sleep standby mode or press Fn F12 to put it in 7 hibernation mode Before moving the computer make sure that the power on indicator is off This will help to prevent damage to the hard disk drive and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices vi ThinkPad X61 Tablet Service and Troubleshooting Guide Read first Use a quality carrying case that provides adequate cushion and protection Do not pack your comput
69. te software These licenses entitle you to install and use this software on your new ThinkPad computer using one of the following options About the offer for purchasers of ThinkPad computers with Windows Vista As a qualifying purchaser of a ThinkPad computer with the Windows Vista operating system you are receiving a single limited license for the Lotus Notes standalone client This license entitles you to install and use this software on your new ThinkPad computer using one of the following options e Media for this software is not included in this offer If you do not already have the appropriate Lotus Notes Client or Lotus SmartSuite software media you can order a CD and install the software onto your computer For more information see To order a CD on page 64 If you already have a licensed copy of the software you are entitled to make and use one additional copy of the software you have About IBM Lotus Notes With your standalone limited use Notes client you can integrate your most valuable messaging collaborative and personal information management PIM resources like e mail calendar to do list allowing you to access them while connected to or disconnected from your network The standalone license does not include the right to access any IBM Lotus Domino servers however this standalone license may be upgraded to a full Notes license at a reduced price For more information visit http www lotus com
70. tery problems Problem Solution The battery cannot be fully charged by the power off method in the standard charge time for your computer For details see the Battery and power category in Troubleshooting under the Problem solving section in Access Help Chapter 3 Solving computer problems 23 Solving computer problems Problem Solution Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Discharge and recharge the battery Problem Solution The operating time for a fully charged battery is short For details see the Battery and power category in Troubleshooting under the Problem solving section in Access Help Problem Solution The computer does not operate with a fully charged battery The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem Solution The battery does not charge For details see the Battery and power category in Troubleshooting under the Problem solving section in Access Help Hard disk drive problems Problem Solution The hard disk drive does not work In the startup menu in BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order list If it is included in the Excluded from boot order list th
71. the BIOS Setup Utility screen opens The Installed memory item shows the total amount of memory installed in your computer Chapter 5 Upgrading and replacing devices 37 Replacing memory 38 ThinkPad X61 Tablet Service and Troubleshooting Guide Chapter 6 Getting help and service Getting help and service If you need help service technical assistance or just want more information about ThinkPad computers you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about ThinkPad computers what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via a disc For more specific information and links please go to the Microsoft Web site at http www microsoft com Lenovo offers Up and Running technical assistance with installation of or questions related to Service Packs for your Lenovo preinstalled Microsoft Windows product For information please contact the Customer Support Center at the phone number s listed in Worldwide telephone list on page 41 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The ad
72. transfer is complete To do so might cause damage to your data Cleaning the cover of your computer Occasionally clean your computer as follows 1 gt o oo o a Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any cloth fibers from the computer surface Cleaning your computer keyboard dl 2 Absorb some isopropyl rubbing alcohol on a soft dust free cloth Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys Allow to dry To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly on the display or the keyboard Chapter 2 Taking care of your ThinkPad computer 7 Taking care of your ThinkPad co
73. usmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road 03 10 14 Technopark at Chai Chee Singapore 469000 Fax 65 6448 5830 To inquire about an order contact Smartsuiteapac modusmedia com Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo ThinkPad PS 2 Rescue and Recovery ThinkVantage ThinkPad TrackPoint Ultrabay UltraBase The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM used under license Lotus 1 2 3 Approach Domino Lotus FastSite Freelance Graphics Lotus Notes Notes Lotus Organizer SmartSuite Word Pro Passport Advantage Microsoft Windows and Windows Vista are trademarks of Microsoft Corporation in the United States other countries or both Appendix D Notices 65 Other company product or service names may be trademarks or service marks of others 66 ThinkPad X61 Tablet Service and Troubleshooting Guide Index A Access Help 1 B battery problems 23 replacing 31 Be careful about using your computer 3 Be gentle with your computer 4 BIOS Setup Utility 26 C carrying the computer 4 cleaning computer cover 7 computer display 8 keyboard 7 touch panel 8 computer cover cleaning 7 computer display cleaning 8 computer screen proble
74. vailable go to http www lenovo com think support click Warranty and follow the instructions on the screen Worldwide telephone list Phone numbers are subject to change without notice For the most current phone numbers go to http www lenovo com support phone Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa 27 11 3028888 and 0800110756 Central Africa Contact the nearest Lenovo Business Partner Argentina 0800 666 0011 Spanish Australia 131 426 English Austria 01 24592 5901 30 day up and running support 01 211 454 610 Warranty service and support German Belgium 02 210 9820 30 day up and running support Dutch 02 210 9800 30 day up and running support French 02 225 3611 Warranty service and support Dutch French Bolivia 0800 10 0189 Spanish Chapter 6 Getting help and service 41 Getting help and service Country or Region Telephone Number Brazil Sao Paulo region 11 3889 8986 Outside Sao Paulo region 0800 701 4815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3344 Chile 800 361 213 188 800 442 488 Toll free Spanish China Technical Support Line 800 990 8888 86 10 58851110 Mandarin China ThinkPad Technical enquiry hotline Hong Kong S A R 2516 3939 Hong Kong 0800 839 Macau ThinkPad Service Center 2825 6580 Hong Kong 715

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