Home

SoundPoint IP 450 User Guide SIP 3.1

Contents

1. Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Refer to Performing a Consultative Transfer on page 3 15 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Refer to Performing a Blind Transfer on page 3 15 e Attended transfer The parties are automatically connected to each other after you exit the conference Using the Basic Features of Your Phone Setupa conference call and then end your participation For more information refer to Hosting Conference Calls on page 3 8 Performing a Consultative Transfer To transfer a call l Duringa call press the Trnsfer soft key The active call is placed on hold Cancel URL Blind 2 Do one of the following Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 3 As soon as you hear the ring back sound or after the party answers and you speak to the party press the Trnsfer soft key K Wed Jul 30 1023 AM 0 Adam Kirk 2811 Cancel Trnsfer Split You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the tran
2. Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Customizing Your Phone 4 Press the Edit soft key 5 Edit the contact information Edit Contact A Ascii aon E Last Name Blue Contact 1144 Cancel 6 Press the Save soft key 7 Press to return to the idle screen Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact s speed dial key and then complete steps 5 to 7 Deleting Contacts To delete a contact from the local contact directory l Press Mem 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key twice and then press the Delete soft key The contact is deleted from the directory 5 Press to return to the idle screen Placing Calls to Contacts To place a call to a contact in the local contact directory l Press Mm 2 Select Features gt Contact Directory User Guide SoundPoint IP 450 Phone Searching for Contacts 2 16 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key To place a call to a contact in the corporate directory Pres l Select Features gt Corporate Directory Search for the contact Refer to Searching
3. Symptom Problem Corrective Action There are power issues The SoundPoint IP 450 phone Do one of the following has no power e Verify that no lights appear on the phone when it is powered up e Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Controls Troubleshooting Your Phone Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint IP 450 phone does not respond Do one of the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone refer to on page contact your system administrator Your
4. Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys Supporting Shared Lines Your SoundPoint IP 450 supports shared lines Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator A shared line is indicated by a different line icon In the following figure the line 3165 is private and the line 3166 is shared Fri Oct3 8 29 AM New Call Forward MyStat Buddies User Guide SoundPoint IP 450 Phone If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred put on hold or added to a conference Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only the visual indication is still in place Using the Basic Features of Your Phone Your SoundPoint IP 450 desktop phone is designed to be used like a regular phone on a public switched telephone network PSTN You call place calls transfer a call to someone else or conduct a conference call At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls On hold e Inan Incoming call or Ringing state
5. User Guide for the Polycom SoundPoint IP 450 Phone SIP 3 1 1 October 2008 Edition 1725 12495 001 Rev A e In teg ra SE POLYCOM Trademark Information Polycom the Polycom logo design SoundPoint IP SoundStation SoundStation VTX 10006 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare M Instructor RP iPower MGC PathNavigator People Content PowerCam Pro Motion QSX ReadiManager Siren StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives
6. gt Basic gt Preferences gt Headset gt Headset Memory 3 Scroll to select Enabled and then press the Select soft key Headset Memory Mode 1 4 Disabled 2 O Enabled Select 4 Press to return to the idle screen Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press Q twice The flashing headset icon on the screen or a flashing headset key indicates that the headset mode is activated Pressing or the Answer soft key to receive a call will now connect to your headset automatically Selecting the Correct Headset for Electronic Hookswitch WE POLYCOM This feature allows you to answer your phone when you are using a headset For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator Customizing Your Phone To select a headset that supports electronic hookswitch l Press wm 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode 3 Scroll to select your headset and then press the Select soft key Analog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select 4 Press to return to the idle screen Selecting the Ring Type You can select
7. remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Regulatory Notices 1 User Guide SoundPoint IP 450 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Custom
8. system administrator Note User Guide SoundPoint IP 450 Phone To mute a party select the party then press the Far Mute soft key Manage Conference 1 Tom Davis 3164 Vi 2 Adam Kirk 3163 3 Ben North 8765 mA UnMute Hold Remove More The muted party can hear all parties but no party can hear the muted party If you press j instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party To place a party on hold select the party and then press the Hold soft key The held party cannot hear any parties and no party can hear the held party Press the Resume soft key to return the party to the conference LUN If the held party presses on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Todo other actions press the More soft key Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature Using the Basic Features of Your Phone Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties Conference
9. Danish Denmark n Back Select 4 Press the Select soft key Text that appears on the screen will change to the language of your choice 5 Press to return to the idle screen Customizing Your Phone Changing the Background You can change the picture or design that appears on the screen A default background displays when the phone starts up shown below For more information on selections contact your system administrator Fri Oct 3 8 29 AM New Call Forward MyStat Buddies To change the graphic background l Press Mew 2 Select Settings gt Basic gt Preferences gt Backgrounds Scroll to highlight the background you want Backgrounds t 3 0 Light Gray 4 O Leaf256x116 jpg Back Select 4 Press the Select soft key 5 Press to return to the idle screen One of the background selections is shown below Wed Oct1 3 19 PM MM New Call Forward flyStat Buddies User Guide SoundPoint IP 450 Phone Muting the Microphone p During a call press a The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled ar To turn off Microphone Mute press 7 again Adjusting the Volume Press CCo gt to adjust receiver volu
10. Host ERN Conference To add a party to a conference call using the Join soft key eus l From the Manage Conference page press or the Hold soft key The other parties in the conference call are placed on hold Note If configured for local conference hold the other parties in the conference call can continue to speak with each other while you place the new call Press the New Call soft key Place a call to a new party After the new party answers press the Join soft key All parties in the conference call can now hear each other Conference Host N Four Party Conference User Guide SoundPoint IP 450 Phone Joining Conferences To join two conferences Previously you set up two separate calls Only one conference can be active at a time gt gt From the either call the one on hold or the active one press the Join soft key Both calls are joined into a single three way conference Splitting Conference Calls To split a conference call gt gt From the Active Conference page press the More soft key and then the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conference Calls To end a conference call gt gt From the Active Conference page press the EndCall soft key or hang up The other parties will continue to be connected Transferring Calls A call can be transferred in one of three ways
11. OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2008 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the SoundPoint IP 450 a full duplex hands free SIP desktop phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuri
12. different ring types to distinguish lines or to distinguish your phone from your neighbor s phone To change the incoming ring type l Press Mm 2 Select Settings gt Basic gt Ring Type If multiple lines are configured on your phone first select the line to change from the list using the arrow keys 4 Scroll to select the desired ring type To hear the selected ring type press the Play soft key Ring Type 1 0 Silent Ring 2 4 Low Trill 3 O Low Double Trill 4 Play Back Select 5 Press the Select soft key to change to the selected ring type 6 Press to return to the idle screen User Guide SoundPoint IP 450 Phone Note If you configure your SoundPoint IP 450 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Changing the Language Many languages are supported by the SoundPoint IP 450 phone To change the language l Press Mem 2 Select Settings gt Basic gt Preferences gt Language Scroll to highlight the language you want You can choose from Chinese Danish Dutch English Canada English United Kingdom English United States French German Italian Japanese Korean Norwegian Polish Portuguese Russian Slovenian Spanish and Swedish Language 1 4 English Internal 2 O Chinese China 3 O
13. e eee eee eee eee ee 5 8 Regulatory Notices Regulatory Notices 1 Index ccc ccc cee cece cece cece eee ccecees Index User Guide SoundPoint IP 450 Desktop Phone viii Getting Started with Your Phone WE POLYCOM This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 450 desktop phone The SoundPoint IP 450 provides a powerful yet flexible IP communications solution delivering excellent voice quality The high resolution graphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 450 supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning presence custom ring tones local conferencing applications and Polycom HD Voice technology For the package parts list and instructions on how to assemble your phone refer to the SoundPoint IP 450 Quick Start Guide This chapter contains Registering Your Phone e Features of Your Phone e Before You Use Your Phone To customize your phone refer to Customizing Your Phone on page 1 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To read the phone s advanced features refer to Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone c
14. expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using PoE Power over Ethernet the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Regulatory Notices 3 User Guide SoundPoint IP 450 Phone Safety and Compliance continued CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK OAL TPR SERS A mS VCCI DIRE ee ee ee eee RANE LTWETA CD
15. for Contacts in the corporate directory on page 2 16 Press the View soft key The contact s information appears on the screen ontact 1 Last Name Davis 2 First Name Tom 3 Contact 9467 Save Dial Back 5 Press the Dial soft key To search for a contact in the local contact directory B 2 Pp Press Select Features gt Contact Directory Press the More soft key and then the Search soft key Using the dial pad enter the first few characters of the contacts s first or last name Directory Search A Ascii First Last Name Search 1 A a Cancel Encoding Customizing Your Phone 5 Press the Search soft key again You can dial any successful matches from the resulting information on the screen To search for a contact in the corporate directory l Press Mm 2 Select Features gt Corporate Directory Note When you first access the corporate directory the message Directory update in progress appears momentarily Then the corporate directory entries appear If no corporate directory entries appear review your search criteria Your criteria may be set to exclude all corporate directory entries 3 Search for the contact in one of the following ways Scroll to highlight the contact You can also use the key to Page Up and the key to Page Down Press the Search soft key and then enter the first few letters or numbers of the first name last name or any other para
16. number corresponding to one of the ring types available For more information refer to Selecting the Ring Type on page 2 7 Optional To remove an existing value press the lt lt soft key Press the Save soft key 8 Press to return to the idle screen Rejecting Calls Note Diverting Calls Customizing Your Phone You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail Rejecting calls is not available on shared lines To send incoming calls from a contact directly to voice mail l Press Mm 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Auto Reject field Edit Contact 1 Ascii Ring Type t Divert Contact Auto Reject ECT Save 1 A a Cancel lt lt 5 Scroll to select Enabled 6 Press the Save soft key 7 Press to return to the idle screen You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party To divert incoming calls from a particular contact l Press Mem 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down User Guide SoundPoint IP 450 Phone a Ip cm Press the Edit soft key and then scroll down to the Diver
17. telephone with this version of software when connected to a Telecom New Zealand network breaks the conditions of this Telepermit Australia WARNING ALL SOUNDPOINT IP PHONES With respect to section 5 4 3 11 of the Australian Communications Authority as Telecommunications Technical Standard AS ACIF S004 2006 You should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Regulatory Notices 5 User Guide SoundPoint IP 450 Phone Regulatory Notices 6 Index Symbols key page down shortcut 1 6 key page up shortcut 1 6 A advanced features 4 1 answering calls 3 4 3 5 assigning speed dial keys 3 20 B backlight intensity adjusting 2 3 basic features 3 1 block buddies 4 6 buddy lists 4 4 buddy status 4 7 C call lists missed calls 2 10 placed calls 2 10 received calls 2 10 types of 2 9 calls answering 3 4 Do Not Disturb 3 19 ending 3 7 forwarding 3 17 on hold 3 8 placing 3 2 transferring 3 15 URL dialing 3 3 using a handset 3 2 using a headset 3 4 changing the language 2 8 conference calls adding parties 3 12 3 14 ending 3 15 holding parties 3 13 introduction 3 9 managing 3 12 muting parties 3 13 removing parties 3 13 setting up 3 10 splitting 3 15 contact directory 2 10 contact lists See buddy lists corporate directory adding contacts from 2 13 s
18. the Ethernet page scroll to the LAN port field and verify that it is active To attempt re registration to the call server reboot your phone Contact your system administrator Calling Troubleshooting Your Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 450 phone Dial tone is not present on one of the audio modes Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Do one of the following Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem User Guide SoundPoint IP 450 Phone Symptom Problem Corrective Action The phone does not ring Ring setting or volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check status of Handset Headset if connected and Hands Free Speakerphone Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under i
19. the Forward soft key For more information refer to Dynamic Forwarding on page 3 18 To answer an incoming call on a shared line l Answer the incoming call fia Hold 2 Press Nd d or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Using the Basic Features of Your Phone Ending Calls To end a call gt gt Do one ofthe following Ifyou are using the handset press the EndCall soft key or replace the handset Ifyou are using a headset press Ifyour are using the speakerphone press gt Redialing Numbers To redial the last call placed from your phone gt gt Press A call to your last placed call is attempted To redial a previously placed call refer to Managing Call Lists on page 2 10 Placing Calls on Hold i During a call press up or the Hold soft key The hold icon will display on the line key label Hold Don Blue 1144 Resume NewCall Trnsfer Confrnc User Guide SoundPoint IP 450 Phone Note Press Hold again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold Multiple Calls on Hold If multiple calls are on hold on a single Line Key u
20. the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Regulatory Notices 2 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with
21. you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM
22. 7 right arrow key Placed Calls shortcut 2 10 ring type changing 2 7 S screen backgrounds changing 2 8 shared lines support for 2 21 shortcuts 1 6 silent ring answering calls 3 5 speakerphone See hands free mode speed dialing 3 20 splitting conference calls 3 15 status information 1 7 T text messaging 4 2 time and date changing appearance of 2 2 transferring calls 3 15 troubleshooting 5 1 audio problems 5 8 calling problems 5 5 controls problems 5 3 diagnostics 5 8 display problems 5 7 power and startup problems 5 2 screen and system problems 5 4 U up arrow key Speed Dial Index shortcut 3 21 useful tips 1 6 using navigation keys 1 6 using SIP URL for calling 3 3 V voice mail 3 23 volume adjusting 2 9 W watch buddies 4 6
23. IBBIVACT EV aU eA Uc fF SILA ex As nc 2 Ae amp ike Cope b 2345 ES Huge AAC o TIE LVR YU HRVYA LUT FAV WARNING Electrical Safety This product is rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 500mA Regulatory Notices 4 Regulatory Notices Safety and Compliance continued Polycom SoundPoint IP450 VoIP Telephone PTC 220 08 077 Special Conditions for the User Manual PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN 2 Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortio
24. Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not
25. This chapter provides basic operating instructions for the SoundPoint IP 450 phone This chapter contains instructions on e Placing Calls e Answering Calls Ending Calls Redialing Numbers e Placing Calls on Hold Hosting Conference Calls e Transferring Calls e Forwarding Calls e Enabling Do Not Disturb e Assigning Speed Dial Keys Using Voice Mail To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s advanced features refer to Using the Advanced Features of Your Phone on page 4 1 User Guide SoundPoint IP 450 Phone Placing Calls If you require additional information or assistance with your new phone contact your system administrator You can place a call in many ways using your SoundPoint IP 450 phone e using the handset e using the speakerphone using the headset You can also dial the number first and then choose the method you will use to speak to the other party You can search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 2 10 and Managing Contacts on page 2 11 During a call you can alternate between Speakerphone Hands Free Headset or Handset modes by pressing the or Q keys or picking up the handset The call duration of active calls is visible within the active call window on the screen In the figure below the call to Don Blue
26. age received displays last 3 Optional Do one of the following Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys 4 Press to return to the idle screen To send a text message l Doone of the following Press LMessag Select Instant Messages Press Mm Select Features gt Messages gt Instant Messages Note Screen options may vary with your application Text messaging may be accessible with a single key press Contact your system administrator about this option User Guide SoundPoint IP 450 Phone Note 2 If multiple lines are configured on your phone scroll to select the line to retrieve messages from 3 Press the New soft key Enter the number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to the instructions for using the handset in Placing Calls on page 3 2 Press the Ok soft key Do one of the following To choose from various pre scripted short messages press the Select soft key Tocompose a custom message press the Edit soft key Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key 8 Press to return to the idle screen Using Budd
27. aiting tone the second Line Key indicator fast flashes green and an incoming call icon appears Caller information for the second Line Key appears on the bottom line of the screen e If your phone is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon appears on the second Line Key If your phone is configured for shared lines the Reject soft key is replaced by a Silence soft key and there is no Forward soft key To stop the incoming call from ringing press the Silence soft key User Guide SoundPoint IP 450 Phone To answer an incoming call on a line configured for a single Line Key gt gt Do one ofthe following Press i or the Hold soft key to place the original call on hold The incoming call is answered Scroll down to access the new call Press the Answer soft key The original call is placed on hold Note You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 18 To answer an incoming call on a line configured for multiple Line Keys gt gt Do one of the following Press C 2 next the flashing green indicator The first call is placed on hold and the second call become the active call N Press Wt or the Hold soft key to place the original call on hold Press the Answer soft key Note You can forward incoming calls by pressing
28. ancel Encoding Enter a contact number This is a required field and it must be unique not already in the directory Optional Change the Speed Dial Index It is automatically assigned to the next available index value Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears For more information refer to Assigning Speed Dial Keys on page 3 19 Add To Directory 1 Ascii Speed Dial Index 5 t Label Ring Type MR RR Save 1 A a Cancel 8 Customizing Your Phone Optional Change the Ring Type and Divert Contact These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 18 For more information on diverting contacts refer to Diverting Calls on page 2 19 Optional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy Scroll to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 19 For more information on setting the Watch Buddy and Block Buddy fields refer to Managing Buddies on page 4 5 10 Press the Save soft key 11 Press to return to the idle screen Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 4 Do one of the follow
29. can be any value between the next available index value and the maximum value of 9999 Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 assign the fourth Line Key to the speed dial index value 3 6 Press the Save soft key 7 Press to return to the idle screen User Guide SoundPoint IP 450 Phone Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option You can access voice mail messages from your phone Your voice mail is saved in a centralized location Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen If your phone has multiple lines an individual line indicator icon indicates voice mail messages on that line A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press Messages If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prom
30. e Calls 00 00 e eee eee eee 3 10 Adding Parties to Conference Calls 0008 3 13 Joining Conferences 0 eee 3 14 Splitting Conference Calls 00 0 3 14 Ending Conference Calls 0 0 0 00 0 00 0 e eee eee eee 3 14 Transferring Calls 49s EORR eee m doe ee eet ee e Ra 3 14 Forwarding Calls isi gewers rrr there t te be reet de 3 16 Enabling Do Not Disturb 0 0 0 cece eee e 3 18 Assigning Speed Dial Keys 0 0 c cece ccc ene ees 3 19 Using Voice Mail iio siide ct gee bo Re ea hen e eR Re ee 3 22 4 Using the Advanced Features of Your Phone 4 1 Using Multiple Call Appearances 0 0 e eee eee eee 4 1 Using Text Messaging 0 0 0 6 eee eee 4 2 Using Buddy Lists cesse eee hee mee teme es 4 4 Changing Presence Settings sss sess 4 5 Managing Buddies sssssse ees 4 5 Integrating With Microsoft Live Communications Server 2005 4 6 Restarting Your Phone ssssssssseeee eee eere 4 7 5 Troubleshooting Your Phone LLL 5 1 Power and Startup 0 eee eee hh 5 2 Controls 2e ees ewe Haw eee Ee A REX ee wees ee 5 3 Access to Screens and Systems 0 00 00 e eee eee eee eee 5 4 ANTI qm 5 5 Contents Displays zs cuts RR UOTE PUER EU CHR CUN EE M DER E es 5 7 AUDIO hieee tee cebeesd dadweeeews 5 8 Testing Phone Hardware 0 000
31. e existing speed dial index by using P followed by 69 and then enter a new speed dial index Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press to return to the idle screen WE POLYCOM Using the Basic Features of Your Phone To assign a new speed dial key Press and hold an unassigned C___ A new empty entry in the contact directory is automatically opened allowing contact information to be added 1 Press the More soft key and then press the Add soft key Optional Enter contact information Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Do one of the following Enter a contact number The number must be unique not already in the directory Enter a contact string where The number must be unique Mw p indicates 1 second delay uw indicates a 2 second delay For example your organization voice mail system is accessible through 7700 and your voice mail password is 2154 If you enter 7700 2154 as the contact string you could use the speed dial key to access your voice mail 5 Change the Speed Dial Index field The index
32. earching for contacts in 2 16 customizing your phone 2 1 D display contrast adjusting display 2 3 Do Not Disturb 3 19 down arrow key Missed Calls shortcut 2 10 E electronic hookswitch 2 6 ending calls 3 7 ending conference calls 3 15 F features advanced 4 1 basic 3 1 list of 1 2 figure features 1 2 first time use 1 6 forwarding calls 3 17 G getting started with your phone 1 1 Index 1 User Guide SoundPoint IP 450 Phone H handset answering a call 3 5 placing a call 3 2 hands free mode answering a call 3 5 disabling 3 3 placing a call 3 3 headset answering a call 3 6 electronic hookswitch 2 6 memory mode 2 5 placing a call 3 4 headset memory mode 2 5 holding calls 3 8 I instant messaging 4 2 L language changing 2 8 languages supported 2 8 left arrow key Received Calls shortcut 2 10 M managing buddies 4 5 microphone mute 2 9 Microsoft Office Live Communications Server 2005 4 6 missed call lists 2 10 multiple call appearances support for 4 1 multiple calls hold 3 9 multiple keys per line 2 21 multiple lines call forwarding 3 18 Do Not Disturb 3 20 ring type 2 7 text messaging 4 3 Voice Mail 3 23 multiple lines support for 2 20 muting microphone 2 9 N navigation guide icon 1 6 navigation key usage 1 6 Index 2 P placed call lists 2 10 placing calls 3 2 presence status 4 5 R received call lists 2 10 redialing 3 8 restarting your phone 4
33. een The call is held by the other party Flashing red The call is on hold Solid red The line is busy remotely shared lines 3 Line Speed Dial Key Use these keys to activate up to three lines or speed dials that can be assigned to your phone 4 Arrow Keys Scroll through displayed information or options OIO Select a field of displayed data 5 Snake gt D Allows for hands free communication Ree during calls 6 Feature Keys Access important features using these keys Access local your phone and global your organization features Access and manage text and voice Messages messages Dials most recently dialed party 7 Microphone Mute Mutes audio transmission locally O during calls and conferences User Guide SoundPoint IP 450 Desktop Phone Item Description Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results Volume Keys GE eed 1 Adjusts the volume of the handset headset speaker and ringer 10 Dial Pad Provides the 10 digits the alphabetic characters and special characters available in context sensitive applications 11 Headset Q Allows you to place and receive calls through an optionally connected headset 12 UC Hold Hold Mud Holds an active call or resumes a held call 13 Speaker For rin
34. efer to Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator Configuring Basic Settings You can configure the following basic settings through use of f Appearance of the time and date Display contrast User Guide SoundPoint IP 450 Phone e Backlight intensity Headset Memory Mode Headset hookswitch selection Ring type Language support localization e Background pattern You can mute the microphone and adjust the volume using separate keys Changing the Appearance of Time and Date The time and date appears on the screen of the SoundPoint IP 450 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone screen Fri Oct 3 8 29 AM New Call Forward To configure the time and date formats Press Select Settings gt Basic gt Preferences gt Time amp Date Select from Clock Date Clock Time Clock Order or Enable Disable Bom Scroll through the options under each of these selections Customizing Your Phone 5 Press the Select soft key to confirm your c
35. er an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in
36. es are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using the arrow keys For more information contact your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the next available line key User Guide SoundPoint IP 450 Phone In the figure below the phone has one line key and two available speed dial keys assigned to Adam and Tom To dial Adam or Tom press the associated line key Fri Oct 3 8 29 AM New Call Forward MyStat Note To quickly access a list of speed dial index numbers press the Up Arrow key from the idle screen Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact l Press Mew 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Edit Contact 1 Ascii Speed Dial Index 3 t Label ing Type RR Cancel 5 Do one of the following Enter the next available speed dial index Delete th
37. es to Conference Calls joining Conferences e Splitting Conference Calls e Ending Conference Calls Setting Up Conference Calls To set up a conference call 1 Call the first party Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching for Contacts on page 2 16 or Managing Call Lists on page 2 10 2 Press the Confrnc soft key to create a new call The active call is placed on hold Cancel URL Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 3 Call the second party 4 When the second party answers press the More soft key and then the Confrnc soft key again to join all parties in the conference l Wed Jul 30 10 16 AM Active Conference 1 02 Adam Ki Hold End Call Manage More User Guide SoundPoint IP 450 Phone Note If configured for single key press conferences you do not need to press the Con frnc soft key again 5 Press Confrnc soft key to add another party to the conference The first and second party are put on hold Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 6 Callthe third party 7 After the third party answers pr
38. ess the More soft key and then the Con frnc soft key again to join all parties in the conference Note If configured for single key press conferences you do not need to press the Con frnc key again A conference similar to this one will now exist Conference Host Four Party Conference Managing Conference Calls You are currently in a conference call The screen like the one shown below is displayed on your phone l Wed Jul 30 10 16 AM Active Conference 1 02 Adam Ki 33 Hold End Call Manage More Using the Basic Features of Your Phone To manage a conference call l Press the Manage soft key The Manage Conference page appears Manage Conference 1 Tom Davis 3164 2 Adam Kirk 3163 E a Add Far Mute Hold More 2 Do one of the following Toaddanew party press the Add soft key Call another party as you would using the Confrnc soft key outside the conference management feature The other parties are put on hold After the new party answers press the More soft key and then the Confrnc soft key again to join all parties in the conference Manage Conference 1 Tom Davis 3164 2 Adam Kirk 3163 3 Ben North 8765 Far Mute Remove The Add soft key appears only if you can add more parties to the conference call Your system administrator determines the maximum number of conference participants The default number is three For more information contact your
39. essenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to Changing Presence Settings on page 4 5 For more information contact your system administrator Using the Advanced Features of Your Phone To add a contact to your buddy list Pres Select Features gt Presence gt Buddy Status Press the More soft key Press the Add soft key Enter the number of the contact m om P om Pp Press the Submit soft key 7 Press to return to the idle screen To view and change your privacy list Pres Select Features gt Presence gt Buddy Status gt Privacy List Scroll through the list to find the contact Press the Edit soft key Scroll down to the Access field Sua EO Scroll to enable or disable the Access field When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled 7 Press to return to the idle screen For more information on contacting buddies refer to Placing Calls on page 3 2 or the Microsoft Office Communica
40. ger and hands free audio output 14 Soft Keys These keys are automatically labeled to identify their context sensitive functions 15 Graphic Display Shows information about calls messages soft keys time date and other relevant data e Caller display information first party second party number of calls Information status scrolling list in order of precedence highest to lowest Associated line icons are described in the following table 16 Hookswitch Getting Started with Your Phone Icons associated with the line keys appear on the screen and represent Icon Description Registered line solid an c Registered shared line a REN Unregistered line outline ca Voice mail Text messages rz Speed dial T Ringing Call in progress with HD Voice Call in progress K Call Forward Do Not Disturb SEN x De Conference Presence Busy Lamp Field BLF User Guide SoundPoint IP 450 Desktop Phone Before You Use Your Phone Note The background and key colors that appear on your phone may differ from what appears in this user guide Navigating Menus and Entering Data To help you navigate menus and enter data use these tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress To scroll through lists use 4 and 2 or
41. has lasted 19 seconds 3165 Hi 0 19 Adam Ki Hold End Call Trnsfer Con frnc To place a call using the handset gt gt Do the following steps in any order Pick up the handset Dialthe number using the dial pad e Enter number End Call URL Using the Basic Features of Your Phone Note You can also dial using the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status gt Platform gt Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call Your phone may not support SIP URL or IP address dialing Contact your system administrator To place a call using Hands Free Speakerphone mode Note If Handsfree mode disabled appears on the screen after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following With the handset on hook press lt gt gt or the NewCall soft key to obtain a dial tone Dial the number using the dial pad With the handset on hook dial the number using the dial pad Press gt A or the Dial soft key To place a call using the headset gt gt Do one of the foll
42. his original call is placed on hold and the incoming call becomes the active call 5 new missed calls Hold Tom Davis 3161 5 13 Answer Reject Forward New Call Your phone can display two call appearances at one time If more than two calls are taking place on the same line a counter displays on the display Use the down arrow to access additional calls or appearances To place an additional call on the same line place the active call on hold and then press the New Call soft key Using Text Messaging You can send and receive text messages using your phone Text messaging is supported in real time Your phone indicates text messages by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the screen Using the Advanced Features of Your Phone Note The text messaging feature is an optional feature and may not be supported on your particular system If it is supported screen options may vary with your application Text messaging may be accessible with a single key press For more information contact your system administrator To read text messages l Doone of the following steps Press Memes Select Instant Messages Press Mew 0 Select Features gt Messages gt Instant Messages Press the InstMsg soft key 2 If multiple lines are configured on your phone scroll to select the line to retrieve messages from The first mess
43. hoice The following figure shows the Clock Time menu lock Time 2 4 12 AM PM k Select 6 Press to return to the idle screen Changing the Display Contrast To adjust the contrast on the screen to a comfortable level l Press Mew 2 Select Settings gt Basic gt Contrast Contrast ce creen DL LIBRO Down Up Cancel Ok 3 Press the Up or Down soft keys to increase or decrease the display contrast Note You can also use the volume keys to increase or decrease the diplay contrast 4 Press the Ok soft key 5 Press to return to the idle screen User Guide SoundPoint IP 450 Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 450 phone has three components e Backlight On e Backlight Idle Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you are modifying the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for both Backlight On intensity and the Backlight Idle intensity decrease The Backlight On intensity applies for the following events e Any key press e Hookswitch release Incoming calls e Ending a call holding a call resuming a call by the other party e A voice or instant message received If you do not press any
44. hold down A and v Press the key to page up Press the key to page down Use these shortcuts when lists appear on more than one page To exit from any menu press To return to the previous menu press the Back soft key To cancel the current edit session press the Cancel soft key To delete text press the lt lt soft key To view additional soft keys press the More soft key To select a value from a list use Q and P Use the dial pad keys to navigate through and make selections in numbered menu lists The navigation guide on right hand side of the screen shows which arrow keys can be used at a particular sublevel For example you can use v and A at this point ss Features 2 Forward t 3 Contact Directory 4 Corporate Directory 4 Back Select Information Status Getting Started with Your Phone To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the title will show whether keys will generate digits 1 upper case A or lower case a characters use the 1 A a soft key to change and whether keys will generate ASCII Latin Cyrillic Katakana or Unicode characters use the Encoding soft key to change The top line of the screen or graphic display shows status information It appears as a scrolling list if there is more than one message The number of message
45. ing Press Select Features gt Call Lists Missed Calls Received Calls or Placed Calls as desired Press Q P Or to access the desired call list Scroll to highlight the contact You can also use the key to Page Up and the key to Page Down Press the More soft key and then the Save soft key to save the contact in the phone s directory 1 Adam Kirk 2811 Dial Edit Exit More Press to return to the idle screen User Guide SoundPoint IP 450 Phone Note Editing Contacts You may want to go to the local contact directory to check if the contact was saved correctly and to add any missing fields Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory Press Select Features gt Corporate Directory Search for the contact Refer to Searching for Contacts in the corporate directory on page 2 16 Press the View soft key The contact s information appears on the screen ontact 1 Last Name Davis 2 First Name Tom 3 Contact 9467 Save Dial Back Press the Save soft key to save the contact in the local contact directory Entry saved appears on the screen Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears Press to return to the idle screen To edit a contact in the local contact directory Press
46. key Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to
47. keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases Acallis in progress e Acallis on hold e There is an incoming call ringing e There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies To modify the backlight intensity l Press wm Customizing Your Phone 2 Select Settings gt Basic gt Backlight Intensity Backlight Intensity 2 Backlight Idle Intensity 3 Maximum Intensity Back Select 3 Select Backlight On Intensity 2 0 Medium 3 O Low 4 Back Select 4 Scroll to select high medium low or off and then press the Select soft key The default level is medium 5 Select Backlight Idle Intensity E Idle Intensity 2 0D Medium 3 4 Low 4 6 Scroll to select high medium low or off and then press the Select soft key The default level is low 7 Select Maximum Intensity Maximum Intensity DARREL CUCU Down Up Cancel Ok 8 Press the Up or Down soft keys to increase or decrease the backlight intensity 9 Press the Ok soft key User Guide SoundPoint IP 450 Phone 10 Press to return to the idle screen Enabling the Headset Memory Mode This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode l Press wm 2 Select Settings
48. me during a call Pressing these keys in the idle state adjusts the ringer volume Note To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Hands free Speakerphone volume settings will be maintained across calls Managing Call Lists Your phone maintains local lists of missed received and placed calls Each list contains 100 entries Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls The following shows a Placed Calls list 1 Adam Kirk 2811 Dial Edit Exit More Manage the call list by doing the following e To edit the phone number press the Edit soft key e To return the call press the Dial soft key e To view information about the call press press the More soft key followed by the Info soft key e To store the contact in the Contact Directory press the More soft key followed by the Save soft key Note Note Customizing Your Phone e To delete the call from list press the More soft key followed by the Clear soft key Press to return to the idle screen Press the Right arrow key from the idle screen to access the Placed Calls list Press the Left arrow key from the idle screen to access the Received Calls list Press the Down arrow from the idle screen to access the Missed Calls list You can use these shortcuts while placing calls or performing
49. meter displayed in the list Press the Submit soft key earch A Ascii Lost Name MN E First Name Contact Submit 1 A a Back Encoding Using the dial pad enter the first few characters of the contacts s last name The characters that you enter appear on the second line of the screen Search Miller Simon Find JO Back Search lt lt The entries whose last name begin with the characters that you entered or are alphabetically next to the characters that you entered appear on the screen User Guide SoundPoint IP 450 Phone Managing Incoming Calls Distinguishing Calls Note You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party You can customize your phone so that you can distinguish different parties by ring type This feature is local to the phone and may be overridden by your organization s settings For more information contact your system administrator To set a distinctive ring type for a contact l Press Mm 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Ring Type field Edit Contact 1 Ascii Speed Dial Index 2 t Label Ring Typ NR 5 Enter the
50. n and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous introducing additional delay into the speech signal Echo cancellation 4 Echocancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of this Polycom SoundPoint IP450 VoIP Telephone for the New Zealand network 5 All samples of Polycom SoundPoint IP450 VoIP Telephones connected to the Telecom network shall be equipped with the following software Rev 5891 Equipped with this software batch the IP telephone is known to comply with PTC220 speech signal delay requirements Failure to equip the
51. ng your SoundPoint IP 450 phone As well be sure to read the Getting Started with Your Phone and Regulatory Notices sections of this guide before you set up and use the SoundPoint IP 450 phone You can also find this information at http www polycom com support voicedocumentation User Guide SoundPoint IP 450 Desktop Phone Contents About This Guide cece eee e ee eee H 1 Getting Started with Your Phone 1 Registering Your Phone 0 eee eee eee 1 2 Features of Your Phone 0 cece eect ence eens 1 2 Before You Use Your Phone 0 00 cc cece eee eee eee 1 6 Navigating Menus and Entering Data 00 1 6 Information Status csset E Rer ereberpEE ERE REY 1 7 2 Customizing Your Phone Less 2 1 Configuring Basic Settings 0 esee 2 1 Changing the Appearance of Time and Date 2 2 Changing the Display Contrast 60 00 c eee eee 2 3 Changing the Backlight Intensity 000 2 4 Enabling the Headset Memory Mode 2 6 Selecting the Correct Headset for Electronic Hookswitch 2 6 Selecting the Ring Type 0 eee eee eee 2 7 Changing the Language 0 0 e eee eee eee eee 2 8 Changing the Background 0 00 eee eee eee eee 2 9 Muting the Microphone 0000 eee eee 2 10 Adjusting the V
52. ntegrating With Microsoft Live Communications Server 2005 To add or delete a contact from your buddy list l Press Mem 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Scroll to the Watch Buddy field User Guide SoundPoint IP 450 Phone 6 Scroll to select Enabled When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled 7 Press the Save soft key 8 Press to return to the idle screen To block or unblock a contact from your buddy list l Press wm 2 Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Scroll down to the Block Buddy field Scroll to select Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 7 Press the Save soft key 8 Press to return to the idle screen Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows M
53. nvestigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the Screen changes in response You turned off the ringer Do one of the following During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call Service Unavailable appears on the screen The user pressed the New Call Soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered Check with your system administrator to see when your phone will be registered Displays Troubleshooting Your Phone Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 450 phone The contrast needs adjustment Do one of the following e Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Do one of the following Refer to Changing the Display Contrast on page 2 3 e T
54. o obtain a default level of contrast restart the phone Refer to on page Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Liftthe handset Ensure the dial tone is present and place a call to another extension or number Check that the Screen changes in response The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following e Move the SoundPoint IP 450 SIP phone away from the lights Replace the lights User Guide SoundPoint IP 450 Phone Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and the people you call hear echo There may be an issue with the echo cancellation feature of your headset Do the following Press the Menu key than select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft
55. olume 000s 2 10 Managing Call Lists 0 0 eee eee 2 10 Managing Contacts i222 E enReRUAI REG RE Vales do LE Pp eae 2 11 Adding Contacts Jw Cus stee keel ex oe e ACER IRR es 2 11 Editing Contacts ssis ercer ee pF ER ERE ER RR ERR E eee 2 14 Deleting Contacts sc civeci ak ha wad EPIS EE aides ENTER DES 2 15 Placing Calls to Contacts ususse 00 eee eee eee 2 15 Searching for Contacts 0 eee eee 2 16 Managing Incoming Calls 0000 2 18 Distinguishing Cals eee e Re eR e eker 2 18 Rejecting Calls ec cetc4 PRIEST AVR Rea ta age Rida aged sabes 2 19 User Guide SoundPoint IP 450 Desktop Phone vi Diverting Calls ced uiSoetree que s ebre Spir P Pea tees eee 2 19 System Customizations os asee piast n hr rh hh ree 2 20 Supporting Multiple Lines 0 0008 2 20 Supporting Multiple Line Keys Per Line 2 21 Supporting Shared Lines 00000000 2 21 3 Using the Basic Features of Your Phone 3 1 Placing Calls 2 epp eb per pu ET Eo Ep ERR PEREPCS HE EE WE 3 2 Answering Calls 2 diets ot ey aee oet sie e ape c woe 3 4 Ending Calls eee oper es hae Seb eee eres 3 7 Redialing Numbers sees e re e rh EeeREREEER NT RERO REESE 3 7 Placing Calls om Hold 5 etm RR RR RT oen SCOUR EURES 3 7 Hosting Conference Calls sss eese 3 8 Setting Up Conference Calls 0 eee 3 9 Managing Conferenc
56. om the list using the arrow keys 3 Scroll to select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key When the idle screen return the regular icon appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Entera number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb Note 3 18 To prevent the phone ringing from incoming calls you can select Do Not Disturb This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Using the Basic Features of Your Phone To enable Do Not Disturb gt gt Press then select Features gt Do Not Disturb A flashing icon and text on the screen indicate that Do Not Disturb is enabled a Do Not Disturb Friday June 27 2 00 PM New Call Forward Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb gt gt Press then select Features gt Do Not Disturb Multiple Lines and Do Not Disturb If multiple lin
57. ontact your system administrator For information on supported headsets go to www polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box User Guide SoundPoint IP 450 Desktop Phone Registering Your Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP and SoundStation IP Phones at http www polycom com usa en support voice soundpoint ip VoIP T echnical Bulletins pub html Features of Your Phone Getting Started with Your Phone The features of your SoundPoint IP 450 phone are Item Description 1 Message Waiting Indicator Alert for voice and text instant messages 2 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is e Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing gr
58. orward from the list using the arrow keys 3 Scroll to select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that arrive when you are already in a call 4 Depending on your selection a Ifyou selected Always enter a number to forward all future incoming calls to Call Forward Always 1 Ascii Contact Enable Back 1 A a b If you selected No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended Call Forward No Answer 1 Ascii Contact Forward After Rings 10 1 A a Enable Back c Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward Busy 1 Ascii Contact Enable Back 1 A a Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to Placing Calls on page 3 2 5 Select the Enable soft key to confirm call forwarding User Guide SoundPoint IP 450 Phone A moving arrow appears on the line label to confirm call forwarding is enabled To disable call forwarding 1 From the idle screen press the Forward soft key 2 If multiple lines are configured on your phone select the line to forward fr
59. owing With the optional headset connected press amp gt gt or the NewCall soft key to obtain dial tone Press Dial the desired number using the dial pad With the optional headset connected dial the desired number using the dial pad Press Q Note To permanently enable your headset refer to Enabling the Headset Memory Mode on page 2 6 User Guide SoundPoint IP 450 Phone Answering Calls Note When you are not in another call you can answer a call in three ways e Using the handset Using the speakerphone e Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Fri Oct3 8 29 AM New Call Forward Buddies Multiple Line Keys per line Fri Oct 3 8 29 AM New Call Forward MyStat Buddies If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 4 1 for instructions on how to answer a call You can ignore incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 18 When your phone is configured
60. pts on the screen to retrieve your messages Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 450 desktop phone This chapter contains instructions on Using Multiple Call Appearances e Using Text Messaging Using Buddy Lists e Restarting Your Phone To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Multiple Call Appearances When multiple call appearances is set up you can see information for more than one call at one time For example if you have an active call you can see information for an incoming call as well For example the following figure shows an active call with Tom Davis on line 3163 From Tom Davis 2345 Hold End Call Trnsfer Confrnc User Guide SoundPoint IP 450 Phone The following figure shows an incoming call from Adam Kirk on the same line From Tom Davis 2345 From Adam Kirk 3164 End Call Trnsfer Confrnc To answer an incoming call when configured for multiple call appearances gt gt Do one of the following Press i or the Hold soft key to place the original call on hold Press v to access the new call Answer the incoming call T
61. s in the list also appears In order of precedence from highest to lowest the messages are Popup text for example network errors Do Not Disturb text Missed call text or second incoming caller display Prompt text for example Enter number Time and date text The following figures provide some examples thu Oct 16 1 09 PM New Call Forward MyStat Buddies gu UULIU I1 IU FM New Call Forward MyStat Buddies B2 new missed calls New Call Forward MyStat Buddies User Guide SoundPoint IP 450 Desktop Phone Customizing Your Phone You can customize your SoundPoint IP 450 desktop phone by adjusting the setting for time and date display contrast and ring type for example You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your SoundPoint IP 450 phone This chapter contains Configuring Basic Settings Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 450 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features r
62. se 4 and 2 to switch between the calls and then press the Resume soft key to retrieve the desired call Wed Jul 30 3 22 PM Hold Tom Davis 3164 Hold Adam Kirk 3161 Resume New Call If more than two calls are on hold on a single Line Key an indication appears on the screen for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds If a Line Key is depressed for less than one second the first call on hold on that Line Key will be retrieved Hosting Conference Calls Note You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties in a conference call From the Manage Conference page you can add hold remove and mute specific conference participants The conference management feature is an optional feature and may not be supported on your particular system For more information contact your system administrator This section provides the following step by step instructions Setting Up Conference Calls Using the Basic Features of Your Phone Managing Conference Calls e Adding Parti
63. sfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer To perform a blind transfer 1 During a call press the Trnsfer soft key User Guide SoundPoint IP 450 Phone 2 Press the Blind soft key r Wed Jul 30 10 23 AM Blind transfer to 3165 lt 4 Cancel URL 3 Do one of the following steps Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 At this point the call is connected to the number to which you are transferring them Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party refer to Static Forwarding You can also forward calls while your phone rings refer to Dynamic Forwarding You can forward all incoming calls to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator Note Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Static Forwarding To forward all incoming calls to another party 1 From the idle screen press the Forward soft key Forwarding Type Select 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled Back Select Using the Basic Features of Your Phone 2 If multiple lines are configured on your phone select the line to f
64. system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information User Guide SoundPoint IP 450 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The SoundPoint IP 450 phone is not in an active state Do one of the following Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Main Menu for example To confirm that the line is active press the Menu key and then select Status Lines Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From
65. t Contact field EditContact i Asci Ring Type t Divert Contact Auto Reject MEI S Save 1 A a Cancel lt lt Enter the number of the party to whom you want to divert the call Scroll down to the Auto Divert field Scroll to select Enabled Press the Save soft key Press to return to the idle screen System Customizations The following section details customizations of your SoundPoint IP 450 phone that are performed by your system administrator Supporting Multiple Lines 2 20 Your SoundPoint IP 450 phone can support up to 3 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your administrator sets up your phone the screen could resemble one of the following figures One line 3163 Fri Oct 3 8 29 AM New Call Forward MyStat Buddies Customizing Your Phone Two lines 3165 and 3166 Fri Oct 3 8 29 AM ILE 3166 2x New Call Forward Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the screen could resemble the following figure Fri Oct3 8 29 AM New Call Forward MyStat Buddies Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed
66. tor and Windows Messenger documentation Restarting Your Phone Note Periodically you may need to restart your phone so your phone can accept a new configuration If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator User Guide SoundPoint IP 450 Phone Note Call lists are automatically cleared when you restart the phone To restart the phone l Press i 2 Select Settings gt Basic gt Restart Phone Are you sure appears on the screen 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle screen appears Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 450 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take e Power and Startup Controls Access to Screens and Systems Calling Displays e Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 8 If you require additional assistance contact your system administrator User Guide SoundPoint IP 450 Phone Power and Startup
67. transferring and conferencing functions You can manually clear all call lists They are automatically cleared when you restart the phone Managing Contacts Adding Contacts You can store a large number of contacts in your phone s local contact directory Contact your system administrator for the exact number You can dial or search for a contact in this directory You may be able to add edit and delete contacts i Tom Davis 2345 ii Adam Kirk 4 Dial Edit Back More You may have access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can place calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory You can add contacts to your contact directory Manually e Froma call list e From your corporate directory User Guide SoundPoint IP 450 Phone 12 Adding Contacts Manually To add a contact to the local contact directory manually a m mom Pres Select Features gt Contact Directory Press the More soft key Press the Add soft key Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Add To Directory A Ascii Fist Nome RR Last Name Contact 4 C
68. with a silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Answering When Not in Another Call Inall cases the active call will appear on the screen showing call duration and destination Note Note Using the Basic Features of Your Phone To answer a call using the handset gt gt Pick up the handset To answer a call using Hands Free Speakerphone mode If Handsfree mode disabled appears on the screen after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following Press i With the handset on hook press __ gt gt next to the flashing green status indicator Press the Answer soft key To answer a call using the headset gt gt Press Q If Headset Memory Mode is activated press or the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same line do one of the following e If your phone is configured for a single Line Key per line You may hear a call waiting tone and you will see the second call appearance Caller information for the incoming call appears on the screen If your phone is configured for multiple Line Keys per line You may hear a call w
69. y Lists A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Busy or Out to lunch and you can view their status in real time from your phone Your phone can watch the status of up to eight other phones or 48 buddies These other phones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones If your SoundPoint IP 450 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator Using the Advanced Features of Your Phone Changing Presence Settings To view and change your presence settings l Doone of the following Press Mem 0 Select Features gt Presence gt My Status Press the MyStat soft key My Status 2 O Busy 3 0 Be right back 2 Scroll through the list and then press the Select soft key to select your new status The phones watching your status will now display your new status Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005 In that case refer to the following section I

Download Pdf Manuals

Related Search

Related Contents

Aiphone NB-L User's Manual  Manual de Usuario  Bedienungsanleitung  FE-320/X-835/C-540 FE-340/X-855/C-560  PRECAUCIÓN  取扱説明書 - ヤマハ発動機    Zoom out  取扱説明書 - LED照明「Luci」  Manual - Ono Sokki Technologies  

Copyright © All rights reserved. Failed to retrieve file