Home

IP Office 8.1

1. ceccceeecssseeeeeecaeeeeeeeesaeeeeeeeeesaeeeeees 32 11 BMP Pee 32 12 IP Office BCM and CS1000 rarvnnnnnnnnnnnnnnnnennnnnnrvnnnnnennnennenannrnennnnnnnnnnernennnennnnnnennennnenn 33 13 SIP Standard Call Feature Support rrrrrrrnnrrrnnnnnnnorvnnnrrnnnnnnnnrennnrrnnnnnnnssnnnnnnnnnnsnnnee 34 14 IP OFFICE ENIANGENMENIS pre 35 14 1 Web Manager Enhancement supporting Back up Restore and Upgrade 35 14 2 Changeable RIP ports cccccccccssssscceccseeseceeeseeeseeeeesseeseceseeeeaeeeeseeaaeeeesesaageeeesssaaass 35 14 3 Contact Center Enhancements ccccccssesecceecseseeceeeeeeeeeeeeesseeeeeeeesaeeeeeessaaeeeeesesaaees 35 14 4 VoiceMail Pro Enhancements c c cccccccsssececseeeceeseeseeeceeeeeessaeeeeseaueeessneeessaeeeessaaes 41 14 5 Security Documentation rrnrrnnnnnrvvrrnnnnnrvnrrnnnnnrnnnrnnnnnrnnnnnnnnrrnnnnnnsnssnnnnnnsnsrnnnnnnnssennnnne 42 14 6 Avaya Audio Branding Improved Experience errnnnnrrvvnnnnnvrvvvrnnnnerrennnnnnerrennnnnsereennnnn 43 14 7 Improved event delivery mechanism websockets for Desktop Integrations 43 14 8 Debug enhancement Logger stamp Support ranrrrrerrnnnrrrvvrnnnnerrernnnnnerrennnnnrrreennnnnn 43 14 9 SSL VPN Remote ACCESS ccccccceeeceeecseeeeeeeeeeeeeeeeeeeeeeeeeseeseeeeeeessaaaseeeessaaeeeessnaaass 43 14 10 On Boarding Automation errrrnnnrronrrnnnnrvrnrrnnnnnrrnrrnnnnnrnnnnnnsnrennnnnnsnsrnnnnnnsssennnnn
2. o Jed A Avara IF tice Server Editon gt A 192 168 0 50 https 192 168 0 80 71 a val J r D Avaya IP Office Server Edition EE EE Eee tee AVAYA 5 E Ex mi on kamia 3 Home Solution Management valen og Lip ate eiting Dic Til pad Welcome to Server Editon Manage one Portal Acdhiminist ation Cervers Server Editon Backuo and Restore Actions Let YUC Sever Backup nd 192 168 0 50 gt lt Restore Server Editon Expansion Systems Expansion Ld Expansion 192 168 0 70 Ei 192 168 0 80 Ei The IP Office Manager can be launched directly from the web control GUI If the manager tool does not exist the web control GUI automatically downloads and installs the latest version of the manager tool Following functions of the PBX are solution wide at a multi site level Users Hunt Groups Short Codes Incoming Call Routes Directory Time Profiles Account Codes Ed dl a Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 18 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 8 User Rights 6 8 2 Templates Several templates are supported and can be created from the IP Office Manager in the Server Edition mode Line User Extension Hunt Group Time Profile Firewall IP Route ARS entries eo ae ee a Note IP Office Manager supports both online as well as offline configuration modes 6 8 3 Backup and Restore IP Office Server Edition has several backup
3. new Avaya material codes are added to Price List Administration Tool PLAT files May 7 2012 new Avaya material codes and solutions are added to the Enterprise Configurator quoting tool EC Voice May 7 2012 new License material codes are added to Avaya Direct International ADI June 4 2012 new Avaya material codes and solutions are added to the EZ Quote quoting tool July 16 2012 IP Office R8 1 software and documentation is available for download from support avaya com July 29 2012 IP Office R8 1 Linux servers available to ship from Avaya to Distributors Note The above dated are subject to change 2 3 Availability for Avaya Authorized Partners July 16th 2012 Planned IP Office R8 1 software and documentation available for download from support avaya com Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 6 of 60 AVAVA IP Office Release 8 1 Regional Applicability All July 16th 2012 New IP Office R8 1 codes are available for purchase from Avaya Distributors July 29 2012 IP Office R8 1 Linux servers available for purchase from Avaya to Distributors 3 Platform Support 3 1 IP Office R8 1 will support the following platforms e 1P500 e 1P500 V2 e IP Office for Linux However some of the features are only supported on the IP500 V2 platform as summarized in the following table Basic Edition PARTNER Mode Basic Edition Norstar Mode Combination cards
4. Partners are required to order DVD media from their respective Avaya Authorized Distributors The following Applications Server DVD is available for Release 8 1 of IP Office Material Code SAP Description 700503231 IPO 8 1 APPL SRVR DVD Note It may be acceptable to duplicate this media but your contract with Avaya needs to be reviewed in the first instance If permitted copies may then be made which must contain an Avaya Proprietary Notice on the DVD The IP Office Applications Server DVD installs selected IP Office Applications onto a general purpose computer that is compatible with CentOS Linux The DVD consists of the following e Linux CentOS e VoiceMail Pro Server e Avaya one X Portal for IP Office Server IP Office Applications Server DVD simplifies the end user applications installation experience and reduces the overall solution total cost of ownership by removing the need for Microsoft Windows Server licenses Server Specification Minimum e Intel Core 2 Duo 2 0 Hz 2 GB RAM 30GB Hard Disk Recommended e Intel Pentium Quad Core 2 4 GHz 4GB RAM 30GB Hard Disk Hardware must be compatible with the CentOS Linux version specified The installation is performed by booting the server with the DVD in the drive Follow the installation instructions enter root password and the installer does the rest At the end of the installation the server will reboot and then the installation is complete Once the Applications S
5. please refer to the Global Offer Definition document and other launch materials located at the following URL http portal avaya com ptlWeb gs services SV0578 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 53 of 60 AVAYA IP Office Release 8 1 Regional Applicability All New Global Offer from Avaya IP Office Support Services are consistent flexible and simple Single fee per node Optional Add Ons Base offer includes NE Tim d Remote Technical Support Any Day Support Hardware and Software 24x7x365 Business Hour Support 8x5x5 Major Software Upgrades Parts Replacement Software Patches and Updates or oe Enhanced Remote Connectivity Terminal 1 3 or 5 year prepaid terms Replacement Consistent Flexible Simple Same offer elements for Multiple service delivery Industry standard support SME and Mid Market options available model at a fixed price IP Office Support Services Key Offer Benefits Partners protect their customers with a Maintenance Support offer upfront at point of sale Remote Technical Support Hardware and Software Major Software Upgrades Software Patches and Updates One low service rate regardless of product complexity or number of calls Consistent Same offer elements for SME and Mid Market T E VY yp Wholesale and Co Delivery options Business Hour Suppor 8x5x5 or Any Time Any Day Support 24x7x365 Enhanced remote connectivity SSL VPN for faster r
6. 000 per Dell server and is fully supported within Avaya IP Office 8 1 Enterprise Class functionality at SME Pricing Blocks toll fraud Blocks DoS DDos and Call Walking attacks GUI driven scalable to largest IPO environments A fraction of the overall solution cost Easily upgradable to the Avaya Session Border Controller for Advanced for future releases VPN less SIP remote worker protection Enhanced Toll Fraud and DoS protection The Avaya Session Border Controller for Enterprise will be included in the GSSCP reference architecture for IP Office as a recommended option to complement the base reference architecture where appropriate to the specific customer requirements For more information about Avaya s Session Border Controller for Enterprise please navigate to the following URL s https enterpriseportal avaya com ptIW eb gs products P0996 Avaya SBCAE https enterpriseportal avaya com ptIW eb gs products P0997 Avaya SBCE Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 48 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 11 130ne X Mobile Preferred for IP Office one X Mobile Preferred for IP Office is a mobile application available for smartphones on Android and iOS platforms It provides rich unified communications capabilities for mobile workforce and is designed to give mobile users quick access to various forms of communications and help users conduct normal business whil
7. 1200 Series IP Phones SIP DECT R4 and Analog phones 10 SIP Standard Call Feature Support For the standard SIP Networking connections described above the following call features are supported e Standard Call Features o Basic Call Completion Handling of busy called party DTMF and ring back tone Hold and Retrieve Call Waiting presentation Called Number display Calling number and name display Abandoned call e Call Redirection o Call Forward Forward ALL Forward Busy Forward No Answer o Call Transfer Attended and Unattended o Call Redirection To PSTN Abandoned Busy e Conferencing o AdHoc and MeetMe conferencing e PSTN Toll Bypass Toll Bypass allows each system to leverage the trunk connections of the other system in the network to avoid international and long distance charges O O O O O O Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 34 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 11 IP Office Enhancements The following enhancements are introduced with IP Office R8 1 11 1Web Manager Enhancement supporting Back up Restore and Upgrade Web Manager has been enhanced to include new Back Up Restore and Upgrade functionality Back Up Back up image from the system primary directory on the SD card can be sent to the SD Card system back up or to the local machine that is running the browser In the latter case Web Manager will download a JAVA applet to interact with the loca
8. 2012 Page 58 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 17 GRIP requests delivered in IP Office Release 8 1 The Global Requirements Integration Process otherwise known as GRIP was introduced at Avaya as a mechanism to capture the voice of Avaya s customers partners and employees to accelerate innovation which ultimately helps Avaya become a more responsive solution provider GRIP is a partnership between Sales Services Product Management and Development groups so that Avaya can design develop and deliver what our customers and the marketplace demands GRIP is the only formal process at Avaya where our customer and partner feature function requests are documented in one location via the centralized GRIP tool and driven through an automated workflow process GRIP requests are often entered by Avaya associates on behalf of the business partner or customer or can be entered directly by the business partner Entering a GRIP feature request ensures that the request is handled according to the defined GRIP workflow ultimately resulting in a decision by the Avaya business unit responsible for the specific product To arrive at a decision on a GRIP request the responsible Avaya business unit will assess the merits of the request in conjunction with the broader Avaya roadmap planning process GRIP s that are approved for implementation are done so at the sole discretion of the Avaya business unit after reviewing the info
9. Admin doc Prompts VmPRO Admin Doc User Doc ERE CCT EET TEP ERIE TT ETT TE EIT ETE ETE ETE ETE ETE ETE ETTE EINE gt L Y Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 21 of 60 AVAVA IP Office Release 8 1 Regional Applicability All Embedded Prompts 9500 doc Y BST doc Phones B100 doc 4600 5600 pg doc 1100 1200 EK doc 1600 doc rar Softconsole 6 10 Serviceability IP Office supports serviceability via SSL VPN technology The SSL VPN client is embedded in the IP Office SW both for IP500v2 and Linux The server side is the Avaya VPN Gateway AVG AVG is a virtualized SW and can be loaded on any server see server HW requirements Note Please refer to SSL VPN section for more details on Serviceability 6 11 DevConnect Partners Server Edition does not currently support Advanced Edition therefore does not support Call Center Reporting or Call Recording Four DevConnect Partners have been certified to support customers who have Contact Center requirements 6 11 1 Datel Software Solutions 4 DATEL Software Solutions LLC Call SWEET Live real time and historical contact center management providing interactive agent queue management wallboards and historical reporting capabilities Call SWEET Live includes Voice Recording CRM Integration Click to Dial and Outbound Dialer and easily migrates to Avaya Aura assuring investment protection Contact SWEET
10. Office initiative messages such as INVITE OPTIONS CANCEL etc This feature will also support enhanced SIP Server header information in all 18x response messages such as Trying Ringing etc IP Office can send UPDATE without SDP for session refresh over SIP trunks The addition of this new audit mechanism will validate that the connection is in place If not the IP Office will free the trunk thereby improving network resource utilization IP Office can now negotiate RFC 4028 for session refresh over SIP Trunks It can either be the refresher or will expect UPDATE messages from remote party depending on negotiation The session will be terminated if IP Office doesn t receive UPDATE 200 OK message for session refresh In earlier IP Office releases RE INVITE messages were used as the refresher IP Office 8 1 is now RFC 4028 compliant By default UPDATE Supported is not enabled and IP Office will send RE INVITE messages for session refresh If UPDATE Supported is Allow or Auto and the other party supports UPDATE specified in the Allow header IPOffice will send UPDATE messages for session refresh From header shall be used by IPO as calling identity whatever presence of P Asserted Identity PAI Although Service Providers typically use PAI for Caller ID delivery there can be situations where additional flexibility is required IP Office answers this need by providing an option to use the From Header The administrator will have the option
11. R8 0 was played on IPO Management interfaces IP Office Manager VM Pro client etc and end user Uls one X Portal Outlook plugin etc each time they were started R8 1 offers a better user experience for business partners and customers by e Restricting the Avaya sound logo to only 2 interfaces o IP Office Manager Administrator facing interface o one X Portal thin client end user facing interface e Restricting the number of times the sound logo is played to only once within 24 hours o For one X Portal the sound logo will be played only once within 24 hours after a user successful logins Any subsequent logins to the one X Portal within 24 hrs will not replay the sound logo Exception Sound logo will be re played within 24 hrs if one X Portal server was re started in that period o Played only once within 24 hours at the start of the IPO Manager Any subsequent restarts of the IPO Manager within the 24 hrs will not replay the sound 11 7 Improved event delivery mechanism websockets for Desktop Integrations IP Office R8 0 introduced desktop integrations such as plugins for Microsoft Outlook and Salesforce com Due to the mechanism used URL callback to deliver events from the one X Portal server to the desktop plugins these desktop integrations required opening firewall ports on the desktop side as well as giving administrative privileges to the plugins This created supportability issues and troubleshooting problems In IP Office R
12. Software Admin DVD Apps Single ISO distribution distribution DVD Software Only No Yes Controlled Solution introduction at present Single No Yes management portal Embedded VM AA Supported Not supported Central VMPro only Voicemail Pro 40 100 Ports Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 16 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 6 7 IP Office Resiliency IP Office resiliency can be divided into three distinct categories The primary server and secondary server can each support up to 1000 users in resilient mode Note The Primary and Secondary servers can c located or can be on separate locations to support Geo Redundancy 96xx 16xx IP Phones WEH 96xx 16xx IP Phone K uer Primary Server Secondary Server s ng Hunt T Groups Multi Site Network 96xx 16xx IP Phones 4 ie Expansion System Either Primary or Expansion System S a IP Phones JE 96xx 16xx cove Analog 1 Hardware Resiliency a RAID support b Dual PSU on Avaya sourced HP DL360 G7 2 Users and Application Resiliency a VMPro server Primary Backup in 1 1 redundant active passive configuration Manual or auto failback control auto is new for R8 1 b IP Phones 1 1 resilience to backup IP Office Manual failback control Phone reset Avaya H 323 phones only Note Expansion systems gateways cannot act as backup n
13. and restore options 1 Automated 24 hour local backup of firmware configuration and security settings not Linux packages 2 Manual backup restore commands from Phone SSA Manager 3 Automated use of backup copy on restart errors 4 IP Office Manager for Server Edition saves a complete set of configuration files on Primary Server and can optionally save to local PC directory 5 VMPro and one X Portal can be administered to save periodic backup sets on Primary Server manual or automatic 6 Primary Server has manual Backup Restore commands on Web Control that copies all backup file sets a No automated options b No application packages 6 8 4 Installation and Upgrades License Order License Type License Description Comments Name Code Installation 700503228 System SW DVD IPO R8 1 SERVER EDITION INSTL DVD DVD 1 A single distribution contains the software components for the whole solution that includes the server and user applications as well as phone and Avaya Office 500 firmware 2 Avaya servers come with distribution preinstalled 3 Linux servers support a web based Ignition process to personalise them for their intended use a Primary b Secondary c Linux Expansion d one X Portal server 4 A simple single screen utility Initial Configuration Utility is run automatically to allow an Avaya Office device to be centrally detected and administered as part of the solution 5 Upgrades are automated solution wide and
14. as it is 60 days post GA e A system brought into service August 23rd if still at R8 0 will only have until September 1 2012 to upgrade 8 days Customers are entitled to an upgrade to release R8 1 of IP Office software during the Entitlement Period as defined After the Entitlement Period Customers must pay for an upgrade to R8 1 Customers must be at the current R8 1 release to be eligible for IP Office Support Services The entitlement period will cease for any future software after September 2012 6 IP Office Server Edition Addressing Midsize Enterprises 6 1 Mid market Overview Mid market is defined as companies with 250 to 1000 users The total addressable market is about a 2 5B market on the products side and additional 4 6B for services Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 8 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 2 469B Market WW UC Products Source RDA June 2011 6 2 IP Office Solution Overview IP Office Server Edition has been specifically designed to address up to a 1000 users on a single site and also accommodate companies with up to a 1000 users across 32 locations The top two requirements that the majority of the midsized enterprise customers are looking for in their unified communications solutions are TCO and simplicity IP Office has show cased the best total cost of ownership TCO advantage compared to competition including one of the
15. between the minimum and maximum port values must be at least 1024 For Release 8 1 and higher the gap between the minimum and maximum port values must be at least 254 Choosing a range of less than 1024 should only be done after careful analysis of the overall configuration e Port Range minimum Default 49152 Pre Release 8 1 Range 1024 to 64510 Release 8 1 1024 to 65280 This sets the lower limit for the RTP port numbers used by the system e Port Range maximum Default 53246 Pre Release 8 1 Range 2048 to 65534 Release 8 1 1278 to 65534 This sets the upper limit for the RTP port numbers used by the system 11 3 Contact Center Enhancements 11 3 1 Scheduled Reports for the current day Currently reports can only be scheduled to capture data up to the previous day For example a report to capture 1 day will report on data captured the previous day A report to capture 2 weeks will report on data Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 35 of 60 AVAYA IP Office Release 8 1 Regional Applicability All captured in the last 2 weeks up to the previous day A report to capture 4 months will report on data captured in the last 4 full months To support the reporting of data captured up to the day the report is scheduled to run the automatic reporting will now support offer the option to include the current day Scheduled Report Content nette cant o When Include current day is se
16. centrally managed 6 8 5 Ignition Process IP Office Ignition process is a simple utility to seamlessly add install expansion systems such that they can become part of a single logical Server Edition multisite network This utility is designed for installers without Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 19 of 60 AVAVA IP Office Release 8 1 Regional Applicability All detailed IP Office knowledge The installer needs to know some basic LAN and Primary Secondary server info and pre populates most fields with existing data A lot of configuration is handled behind the scene and includes security settings multi site networking SCN trunks users extensions voicemail directory time ARS short codes etc Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 20 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 6 9 Documentation Training and Localization 6 9 1 Documentation IP Office documentation will be available in the following languages e US English French LA Spanish German ltalian 6 9 2 Training A 4 hour web based training will be available that will cover the IP Office Mid market content for this release Training will be available in English only 6 9 3 Localization Nid puejul4 sd Installer Admin docs User docs Manager Admin docs Install docs Quick Install docs manager Video Softphone saca Install doc one X Portal
17. earlier software e Single Sign on SSO log in will be required for access e Access to major Software Updates minor Software Updates Service Packs and Firmware Updates will be available through the Avaya self help web site support avaya com Obtaining an SSO Log In An SSO Log in can be obtained by registering at the Avaya Support website http support avaya com Avaya Maintenance Lifecycle and Warranty Information Avaya IP Office Support Services complement standard Avaya maintenance lifecycle and warranty policies which are posted on support avaya com Additional Avaya IP Office Support Services Information For additional details of the new Avaya IP Office Support Services offering please refer to the Global Offer Definition document and other launch materials located at the following URL http portal avaya com ptlWeb gs services SV0578 15 IP Office Credentials and Avaya University Training Avaya Credentials previously Product Authorizations are designed to ensure our Avaya Channel Partners have the capabilities and skills to successfully sell and implement and support Avaya IP Office products solutions to exceed customer expectations The SMEC IP Office Credentials include e Avaya Certified Sales Specialist APSS e Avaya Certified Implementation Specialist ACIS e Avaya Certified Solutions Specialist ACSS The requirements for these may be found at http www avaya learning com New and current Classes availa
18. for iPad IP Office Enhancements SIP Trunks one X Mobile Preferred for IP Office enhancements Web Manager Enhancement supporting Upgrade Back up amp restore Changeable RTP ports Contact Center Enhancements o CCR DDI Report o Scheduled Reports for the current day o CDR Answered event renamed o Changes to duration of events for CDR Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 5 of 60 AVAYA IP Office Release 8 1 Regional Applicability All o Wallboard manual Layout and Font Sizing o Wallboard Bookmark and Auto Login o Wallboard Statistics values on Leader Board o Wallboard Configurable update interval o Wallboard Monitor table o CCR support for 96x1 Phones o CCR Client Browser on Windows 7 e VoiceMail Pro Password length configuration e Security Documentation e Avaya Audio Branding change e one X Portal for IP Office websockets e Debug enhancement Logger stamp support e SSL VPN Remote Access e On Boarding automation to support the introduction of the new Avaya IP Office Support Services IP Office Demo Kits e Power Demo Kit e IP Office Anywhere Note Features listed are available worldwide unless otherwise specified Not all of the features in IP Office Release 8 1 are supported on all platforms and phones please see each feature s description for details 2 General Availability Milestones 2 1 General availability 2 2 Availability for Avaya Distributors May 7 2012
19. history and more Login Logout Self Presence Status Message Notifications Settings Call History Chat History Call Timer ES GU System Personal Enterprise Search Disconnect Or mn Mute _ _ 4 a Dial Pad Hold Spotlight FN i e ar Voice Call Chat Email Contact Card Spotlight Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 28 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 8 1 1 1 Real time Communication and Collaboration Features Flare Communicator for Windows will support the following real time communication and collaboration features for IP Office Contact management features e IP Office System and Personal contacts Index scroll through contacts Filter contacts Touch to add contact Search for enterprise contacts and touch to call from search results Voice call features e Make Receive and Disconnect calls 2 party Mute Hold and Resume calls Manage up to three concurrent voice calls DTMF mode Message Waiting Indicator Dial into a voice conference bridge Collaboration features e View telephony and user presence of IP Office users Set your telephony and user presence IM between IP Office soft clients 2 party Escalate from an IM message to a voice call Launch emails from a spotlight or contact card 8 1 1 2 Installation and Configuration For installation of Flare Communicator fo
20. request initiated from the IP Office Once the credentials are validated the secure remote access is established Solution Requirements At a minimum the partner needs to ensure that a broadband connection is available at the customer site A partner deciding to host the server side can purchase scale as you go the SSL VPN licenses based on how many simultaneous connections are required The AVG software is installed on a VM server software Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 44 of 60 AVAVA IP Office Release 8 1 Regional Applicability All partner can chose the server of their choice and set up a radius server for username password authentication The same VM server can also act as a radius server or the partner can use a separate radius server or reuse an existing radius server based on their IT departments recommendations and security policy Partners wanting to host the server side gateway should refer to the URL below for more detailed information about the Avaya VPN gateway solution https enterpriseportal avaya com ptlW eb gs products P0623 AllCollateral Note Some exceptions and conditions apply to the SSL VPN solution described above e Not supported on the IP Office 500v1 system e Not supported with the Unified Communications Module or with the external expansion applications server Material Code 269810 used with the IP Office e When the partner hosts the server side configurat
21. simplest solutions to deploy and manage 6 3 IP Office Key Components IP Office constitutes three key components to address Mid market 1 IP Office software running on a Linux server required 2 IP Office software running on the IP500v2 optional 3 IP Office Server Edition license required for each component Note IP500v1 chassis is not supported with IP Office Server Edition The software running on both Linux server and IP Office 500v2 is identical and hence the feature set delivered by the two components are the same except as listed below and co exist as part of a single solution Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 9 of 60 AVAYA IP Office Release 8 1 Regional Applicability All Dedicated 1X Portal server Centralized Management IP Office on Linux SW Primary Server secondary Server S00 IP users IP Office on Linux SW 1x Portal Server 500 1P user VM Pro Server Resiliency Mode IM Presence Server VM Pro Server backup Mobility Server Global Config SW binary Centralized licensing Global Config SW binary Expansion System Expansion System IPO500v2 Linux Server The Primary Server running the Avaya IP Office R8 1 Server Edition Linux Software is the main and the only mandatory component required for the IP Office Mid market offer to work secondary Linux server can be added for additional scalability and or resiliency The IP Office
22. tb d IPO R8 1 SW ONLY SERVER X pi EDITION LIC DL360G7 SRVR IPO R8 1 BE 2 0395 DL120G7 SRVR IPO R8 1 BE EXP ok 700503228 IPO R8 1 SERVER EDITION INSTL X DVD 2 0398 IPO R8 1 SOFTPHONE RFA LIC ES 700504031 IP OFFICE MC VCM 32 V2 700504032 IP OFFICE MC VCM 64 V2 rr 2 0399 IPO UPG R8 1 LIC ER 700503230 IPO R8 1 USER ADMIN SET DVD 100503231 IPO R8 1 APPL SRVR DVD EN Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 57 of 60 X X v v X X X X X v v v v v v v AVAVA IP Office Release 8 1 Regional Applicability All 16 1 New or changed configuration rules Material Description Pre requisite material Comments code code Required per node Linux server or IP500v2 Bundles in Features from Essential Edition 270393 Features from Preferred Edition DL360G7 SRVR IPO R8 1 Centralized VMPro 9 2 ports of VMPro 270397 IPO R8 1 SERVER EDITION LIC 10 Unlimited SCN multisite networking channels DL120G7 SRVR IPO R8 1 SE Enables meet me conferencing advanced messaging automated attendant call recording conditional call routing queue announcements mobile twinning call control and call back IPO R8 1 SW ONLY SERVER EDITION LIC Controlled Introduction Enables one softphone seat 267786 270398 IPO R8 1 SOFTPHONE RFA LIC IPO R8 ESSNTL NE i EDITION LIC Flare Communicator windows iPad Avaya Video Softphone Avaya Proprietary and Confidential Revision 1 3 July 10th
23. view missed calls and listen pickup e Enterprise dialing which is an ability to intercept calls made via standard phone dialer and turn them into enterprise calls 3 party call control by the server e Ability to define dial plan rules to select which calls to intercept and ability to post process the dialed numbers to normalize them to the enterprise dialing plan to make the intercept seamless e Android home screen widget with summary of outstanding events asynchronously notifies mobile users about events of interest such as outstanding IM messages new deposited VM messages conference participants entry exits VM deposit in progress 11 13 1 one X Mobile Preferred and one X Mobile Essential Platform Support IP Office Release 8 0 supported the one X Mobile Preferred client for smartphones with the Android OS versions 2 1 2 2 and 2 3 IP Office 8 0 Q1 Maintenance Release has extended that support to the Apple iOS version 5 0 for iPhone 4 4S smart phones IP Office 8 0 Q1 Maintenance Release has also extended the support for the one X Mobile Essential client to the following smart phone OS platforms e Android OS versions 2 2 2 3 3 e Blackberry platform version 5 0 and above Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 49 of 60 AVAVA IP Office Release 8 1 Regional Applicability All IP Office Voice calls IP Office one X Portal amp VM Pro Server Internet Cellular Data Networ
24. way to set up a secure remote access at broadband speeds The solution is designed to provide Avaya and Avaya partners with reliable remote access that enhances service delivery while reducing the cost associated with truck rolls The solution Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 43 of 60 AVAYA IP Office Release 8 1 Regional Applicability All enables partners of any size to create an infrastructure that automates management and maintenance of IP Office systems p Pep pr Server Site gt a0 D Avaya VPN Customer Gateway Site n IPOFFICE R 1 3 Internet PL TT Ne P om ee eS SS M _ HER j Private Cus tomer fete C Network 55 VPN Sandee h HE C TETERE Fus gi The IP Office SSL VPN Solution The IP Office SSL VPN solution offers secure remote accessibility to the IP Office devices with minimum networking expertise required to set up the CPE at the customer site The IP Office can be pre configured with SSL VPN configuration before installing on the customer s site The SSL VPN solution is a cornerstone element of the new IP Office Support Services maintenance offer allowing Avaya to provide industry leading remote troubleshooting and technical support Partners have the option of allowing Avaya to host the server side connection to the IP Office or they can choose to host the server side themselves as part of their service delivery infrastructure When Ayaya hosts the s
25. 00 00 0 00 0750186800 DL LA iE i o 1 Oe LO RS o io ia D Dee i DDP 02 13 3011 i 1 DOD DLO ei ROH OD G pikta D 2 0 2O 000 100 00 00 00 00 OOOO 00 00 44 o o 9 a 0 EKKO ae DIOLEN OL 132 201 10 10 o 100 00 C00 ROSS Oko 8 OOOO 7 3 U ie IG FILO 02 12 3011 3 i Fh 2 00 Mhidi m ts le 1 i hiz EEEE a u 1 00 Pl ORO OOE ORONS e 4 a 1 Sonor GLS 11 4VoiceMail Pro Enhancements 11 4 1 VoiceMail Pro Password length configuration A new feature has been added in the VoiceMail Pro client to allow the administrator to enforce a minimum password length for mailboxes Users or Hunt Groups Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 41 of 60 AVAVA IP Office Release 8 1 Regional Applicability All The minimum password length is configurable via the VoiceMail Pro Client System Preferences General tab Each TUI will have its own minimum password length The IP Office TUI will have a range of 0 15 and the default will be 0 The Intuity TUI will have a range of 2 15 and the default will be 2 System Preferences f General i Directories Email Housekeeping SNMP Alarm Outcalling Debug Level ee Default Telephony Interface Volcemall Password Client Server Connection Timeout min Min Message Length secs Max Message Length secsh Max Call AL Record Length Secs 3600 Ea Play Advice on Call Recording Sistem Fax Number feature i disabl
26. 00 7 5 with NRS SIP The IP Office 8 1 has not been tested in any configuration involving Avaya Aura Session Manager SM Avaya recommends partners and customers who need a small to medium branch solution networked to an Avaya Aura Core including a SM to position the Avaya B5800 product The B5800 is based on the IP Office platform but provides advanced SIP interoperability and functionality with Avaya Aura Core product including Session Manager Communication Manager and legacy Nortel products such as BCM CS1000 and Call Pilot Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 31 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 9 1 IP Office amp Communication Manager Interop IP Office 8 1 IP Office 8 1 og Ez The H323 protocol is used T trunks between the IP Office nodes and the CM The IP Offices are a network of SCNs and can use advanced SCN feature set between each other e Protocol Support o IP Office to CM H 323 o IP Office to IP Office H323 SCN Networking e Platform Requirements o IP Office Release IP Office 8 1 Edition Essential Preferred Advanced and Server Edition o Communication Manager Release CM 6 2 e Centralized Voicemail Centralized Voicemail for all IP Office systems in the SCN network e Phones All phones supported on the individual call servers and releases including Avaya IP Phone H323 Avaya Digital phones BCM 7000 Series Digital phones
27. 0390196959 0390156931 PCA 10 LC rE LC Imcoming Imcoming Average Average Average Calk Calk Calls Calls Calls Call Ams Presented Answered Lost Answered Lost Incoming Wait WaitLost Ans Am Ans Ams Ams a Duration 3 Answered Wiikin Wihn Wihm Withm Within 60 299 0390156832 1 08 2011 4 3 1 7500 50 0203 57 0 01 00 0 00 02 2 g 0 1 o g 0 02 57 66 67 12 00AM 2 2011 9 9 0 100 00 0 00 0 04 08 02 46 0 00 00 4 1 1 3 D g 0 11 56 44 44 12 00AM 3 0011 6 6 o 10 00 0 00 0 03 32 0 01 54 0 00 00 4 g 1 1 o g 0 09 48 66 67 12 00AM 4 08 2011 15 15 o 100 00 0 00 0 04 14 0 00 45 0 00 00 13 g 0 2 D il 0 07 58 86 67 12 00 00AM The custom report will include variables that will allow the customer to change the range covered by the Answer times being reported on The report interval will be set to Daily All statistics in the report will be only for Incoming external calls The template for this report will include the interface to provide an Answer Threshold DDI Report Daily December 2011 01122011 07122011 0000 75 59 Custom Report Hane Supervisor Name Sample DOI Report Supervisor AVAYA Sample Report CCC DID Report answer Call Threshold seconds 2 DO Number s 00390186867 0390166800 0390106524 0990186832 0390165857 0390106468 0990166861 O0390166802 0390106843 0790106864 079014665 O07 186867 01 12 2011 i a Loos 100 0050 00 00 00 O00 DHIREN a a o a 0 0000 00 0 00 E i v 1 p00 10000 00 00 00 90004 00 00 17 o o o o 0 00
28. 500v2 expansion system can also be added for additional scalability or for adding support for analog digital stations and trunk ports Following are the server models that Avaya will Source Model Order Description AN eo Cer i o Net Power RAID Code Supply sleeve 270393 DL360G7 SRVR IPO Primary or 12 Dual Hot Yes R8 1 SE PRIMARY Secondary GB Quad Swap Core ala pilef 270395 DL120G7 SRVR IPO Primary or Single N A R8 1 SE EXP Secondary or Expansion Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 10 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 6 4 IP Office deployment options Increasingly companies have started adopting a pure IP model with SIP trunking However many companies still prefer a hybrid solution with a mix of analog digital and IP stations as well as TDM trunking options IP Office has been designed keeping in mind these different solution requirements for different customer needs The flexibility and choices of deployment options make the IP Office solution a very versatile solution and caters to different product needs There are 2 deployment scenarios for IP Office 1 Server Edition with pure IP deployment a All IP phones with SIP trunking everywhere b Use Avaya sourced server for Applications IP phones and SIP trunks 2 Server Edition with hybrid deployment a Amix of Analog Digital or IP phones everywhere b Use Avaya sourced server for Applicat
29. 8 1 the mechanism to delivery events from the one X Portal server to the desktop integrations has been changed to use websockets This new event delivery mechanism removes requirements around opening firewall ports and giving administrative privileges and hence eases the deployment of the desktop integrations 11 8Debug enhancement Logger stamp support Log Stamping was a valuable debugging aid in legacy BCM during lab testing trials and customer issues Its primary use is Someone on a phone experiences a problem previously Known or new and invokes the LogStamp feature then reports the problem to trials Support etc with a reference to the log stamp This log stamp provides a reference point in the captured Monitor logs to quickly zero in on the activities that occurred around the issue When a Logger Stamp is generated defaulted short code of 55 will be set to Stamp Log on default 8 1 systems it inserts a stamped line in the Monitor and at the same time it issues a transient display Log Stamped nnn on the invoker s phone display If the feature was invoked via a programmable button the button s LED if present will be flashed for approx 1 25 seconds not on SIP phone models The nnn is a rolling number 000 999 that start at 000 on system startup and increments each time a stamp occurs It resets to 000 if the system is restarted 11 9SSL VPN Remote Access The IP Office SSL VPN remote access solution is a fast and easy
30. AVAYA IP Office Release 8 1 Regional Applicability All IP Office Release 8 1 Product Update Update Number Version 1 3 Date July 10 2012 Document Definition Product Update This is a communication that summarizes what s new within a given release regarding any changes or enhancements to an existing GA Generally Available product Revision History Date Revision Page s First Release VCM v2 details 20 June 1 2 Updated licensing changes Added comparison table Removed Video support from Flare Communicator on Windows Added DevConnect Partners for Server Edition Contact Center support 10 July Updated GA dates Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 1 of 60 IP Office Release 8 1 Regional Applicability All Table of Contents 1 IP OFFICE RELEASE 81 SUMMARY suisse naadde dd batnd 4 1 1 OA EE 2 EEE E E ERE 4 12 IP Office R8 1 Summary of New Features mmmrrronrrnonrrronrrrnnnnnnnrrnnnnnnnnnnnnrrrnnrennnnnnen 5 2 GENERAL AVAILABILITY MILESTONES eervennnnnnrnvvvvvnnnnnnnnnnervnnnnnnnnnnnnnernnnnnnnnnnneneernnnnnnnnnnr 6 2 1 Availability for Avaya Distributors rrrrrrnnnrrorrrrrnnnnrrvrrrnnnnnrnnrnnnnnnernnnnnnrsrnnnnnnsnsennnnnnsnee 6 2 2 Availability for Avaya Authorized Partners rrrrrrnnnrnrrnrnnnnnnvnnrnnnnnnvnnnnnnnnnrnnnnnnsnnennnnnnsnee 6 3 PLATFORM SUPPOR Lur 7 3 1 IP Office R8 1 will support the following platforms rrrrrrrrr
31. BCM1100 1200 Series IP Phones SIP DECT R4 and Analog phones Digital The advanced feature set of SCN Networking is available between the IP Office nodes 9 2 BCM and IP Office SCN SIP 6 bein Analog analog gt PRI PRI are SIP Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 32 of 60 Digital AVAVA IP Office Release 8 1 Regional Applicability All The SIP interoperability support between IP Office and BCM50 450 allows customers to migrate a network of BCM step by step to an IP Office SCN or Server Edition network e Protocol Support o IP Office to BCM SIP o BCMto BCM SIP or SIP MCDN o IP Office to IP Office H323 SCN or SIP o It is not possible to network IP Office and BCM via the MCDN or SCN protocol directly e Platform Requirements o IP Office Release IP Office 8 1 Edition Essential Preferred Advanced and Server Edition o BCM Release BCM50 and BCM450 6 0 e Centralized Voicemail o The IP Office system may use a centralized Voicemail PRO system in the SCN network o The BCM systems may use a centralized voicemail within the BCM MCDN network o Centralized Voicemail across IP Office and BCM systems is not supported e Phones All phones supported on the individual call servers and releases including Avaya IP Phone H323 Avaya Digital phones BCM 7000 Series Digital phones BCM1100 1200 Series IP Phones SIP DECT R4 and Analog phones The adv
32. M12 9600 Series IP H323 CM and IP Office 9620L 9620C 9630 9640G 9650 9650C 9670 SBM24 with 96x0 96x1 Series IP H323 CM and IP Office 9601 9608 9611 9621 9641 BM12 SMB24 with 96x1 Not Supported on IP Office B100 Series Conference Phones B149 B159 B179 SIP 1 al Softphones Phone Manager Softphone H323 IP Office Video Softphone SIP Flare Communicator Windows Flare Communicator iPAD O O O Norstar BCM Phones General Available and End of Sale 1100 Series SIP Phone Unistim Migration 11106 11656 eee eee eee Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 25 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 1120E 1140E v v z BMLED amp Papertabes v men fv UT e o l v 1210 1220 1230 ee eee an BM paper BM LCD Norstar BCM Digital Phones T7000 T7100 17208 T7316 T7316E v v v i T24 Key Module o odo vw o v M7100 N M7208 N M73100 N M7310BLF M7324 N 7 7 v 7 v v v v Note Only the Global Version of the M7000 Series Sets is supported on the IP Office The Non Global version is not supported and can be identified through the contrast levels The Global Version has 9 Contrast Levels while the Non Global has only 4 Contrast Levels 17406 amp T7406E vif vw vw vw i 7420 7430 7434 7439 7440 7449 v v v v 4135 4136 4145 4146 4145EX 4146EX
33. SD cards Essential Edition additional ports license Norstar BCM Digital phones on IP Office TCM8 DS16A DS30A Avaya IP Office Unified Communications Processor SSL VPN On Boarding Automation All other Release 8 1 features are supported on both platforms Note that IP Office R8 1 software cannot be used on IP401 1P403 IP406 IP406 V2 IP412 or Small Office Edition 4 Release Documentation Detailed release information can be found in the following documents available with the Avaya IP Office R8 1 software pack available on DVD media or downloadable from support avaya com e Product Description Release 8 1 e Technical Bulletin Release 8 1 e IP Office Knowledgebase Contains all the technical and user documentation for the IP Office http marketingtools avaya com knowledgebase Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 7 of 60 AVAVA IP Office Release 8 1 Regional Applicability All The Technical Bulletin and Release 8 1 Documentation will be available by GA e Go to support avaya com e Select Find Documentation and Technical Information by Product Name under Resource Library e Select IP Office e Select the Software Release as 8 1 e Select the Documentation Categories required The latest version of the IP Office Product Description Document which defines the IP Office product in more detail is found on the Avaya Partner Portal https partner avaya com and w
34. TERIAL CODES i mernnnnnnnvernnnnnnnvevennn 57 19 1 New or changed configuration rules c cccccccccceseeeeeeeeeseeeeeeeeeseeeeeeeeeseeeeeeeesseeeeeeeeeas 58 20 GRIP REQUESTS DELIVERED IN IP OFFICE RELEASE 8 1 ccsseeessssssseeeeeeeees 59 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 3 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 1 IP Office Release 8 1 Summary IP Office R8 1 enhances the IP Office portfolio by delivering solutions targeted for the Midsize Enterprise customer 1 1 Key Messages Release 8 1 Resellers Partners Customers IP Office Server Edition Access to new Mid market Cost effective growth opportunities up 1000 users ata Simplified installation amp single site or across 32 management locations Avaya IP Office Support Multiple service delivery Enhanced Services options reseller partner service Industry standard support offerings backed by model at a fixed price Avaya s industry standard support model Flare Communicator Complete an industry Complimentary UC rich leading UC offer Flare Softphone to the mobility Communicator one X solution Portal one X Mobile essential amp one X Mobile preferred SME Capabilities Reduced cost of support Enhanced UC at the with SSL VPN remote desktop and extending access to mobile devices Supporting more SIP trunk Faster support for implementation scenarios reduced service interruption Broad
35. anced feature set of IP Office SCN Networking is available between the IP Office and BCM MCDN Networking features are available between BCM Between the BCM and IP Office the standard SIP feature described below is supported 9 3 IP Office BCM and CS1000 Analog PRI SIP SIP SIP MCDN SCN ah BCM 6 0 Analog Analog PRI PRI q SIP This configuration allows eS a network of BCM and CS1000 to the IP Office step by step by adding IP Office systems to it Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 33 of 60 AVAYA IP Office Release 8 1 Regional Applicability All e Protocol Support o IP Office to BCM SIP IP Office to CS1000 SIP IP Office to IP Office SIP or H323 SCN Networking BCM to BCM SIP or SIP MCDN BCM to CS1000 SIP or SIP MCDN O O O O NOTE IP Office to CS1000 using H 323 or PRI trunks is not supported e Platform Requirements o IP Office Release IP Office 8 1 Edition Essential Preferred Advanced and Server Edition o BCM Release BCM50 and BCM450 6 0 o CS1000 Release CS1000 7 5 with NRS e Centralized Voicemail Centralized Voicemail for all IP Office system in the SCN network BCM system may use centralized voicemail of the CS1000 IP Office system cannot use centralized voicemail of CS1000 e Phones All phones supported on the individual call servers and releases including Avaya IP Phone H323 Avaya Digital phones BCM 7000 Series Digital phones BCM1100
36. apanese Korean Portuguese Russian Spanish Flare Communicator Windows for IP Office will be available only in English language at GA 8 1 2 4 Operating System and Device support Flare Communicator for iPad will be supported on the following Apple iPad tablets and Operating System versions e iPad 2 with iOS 4 3 5 e iPad 2 with iOS 5 0 amp 5 1 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 30 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 8 1 3 Flare Communicator Licensing The Flare Communicator collaboration software client will be available on the following IP Office editions with the following add on license IP Office Edition Add on License Essential Edition Avaya Softphone license Telephony functions IP Office system contacts call logs application side Flare Communicator for Windows and iPad Preferred Advanced Server Office Worker or Power User Telephony functions IP Office Edition system contacts one X Portal personal contacts and call logs Presence 2 party IM 2 party video win only Flare Communicator for Windows and iPad 9 IP Office 8 1 Interoperability With the IP Office 8 1 release a number of interoperability scenarios with other Avaya products have been tested and will be supported going forward The scenarios include 1 IP Office 8 1 and Avaya Aura Communication Manager 6 2 2 IP Office 8 1 and BCM 6 0 ED ap 3 IP Office 8 1 BCM 6 0 and CS10
37. ated Protocol SIP to the enterprise customer through SIP Service Providers To help enable the SIP Service Provider Avaya offers a SIP Compliance Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 46 of 60 AVAVA IP Office Release 8 1 Regional Applicability All Testing Program GSSCP that will validate the operation of the IP Office solution with the Service Provider s SIP trunk offering For more information about Avaya s SIP Compliance Testing Program GSSCP please refer to the following link https enterpriseportal avaya com ptIW eb bp so CS201172610238111040 11 11 1New SIP Trunk Capabilities SIP From in Clear when privacy is requested Many SIP Service Providers require that the From field contain account information for outbound calls SIP Lines will now support the Send From in Clear field IP Office will now send the caller id in the clear in the SIP From header for outbound anonymous calls The default of Send From in Clear is disabled This new capability is configurable on a per line basis SIP User Agent header included to identify IPO in SIP trunk calls IP Office identifier will now be included in the SIP header This addition will enhance troubleshooting capabilities when additional identification is required The identifier will be configurable as the system administrator is permitted to enter identifying User Agent information into the SIP messages User Agent headers are generated for IP
38. aterial code for quick reference e Telephone inventory information required for optional telephone APR coverage is not available in the automatically extracted inventory file e To ensure the most accurate inventory file the system should be fully configured before starting the registration process in GRT e The automatically extracted inventory file utilizes a best match approach to identify the corresponding hardware material code GRT provides users an opportunity to review and make adjustments to the final installed base inventory record in cases where the best match does not accurately reflect the actual site installation configuration e After completing the initial on boarding process the extracted inventory file can be generated again in the future to capture any changes to the system configuration This can be useful for on going service or troubleshooting Always refer to the IP Office Support Services offer description and process training materials for the most current details of these and other process requirements required for maintenance coverage 11 11SIP Trunks Service Providers continue to broaden their SIP trunk offerings and SME customers are increasingly evaluating and adopting SIP trunks IP Office R8 1 responds to these market trends with several new SIP trunk capabilities designed to simplify and address a wider set of implementation scenarios The IP Office architecture brings the benefits of Session Initi
39. ble with IP Office 8 1 Training is one component that must be fulfilled prior to being an Authorized Avaya Channel Partner The Avaya learning IP Office Technical curriculum is updated to reflect the new features of IP Office Release 8 1 through the addition of two new courses e IP Office Release 8 1 Mid Market and Linux Technical Overview Web Based training 4500006W 4hr duration Availability June 1 2012 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 55 of 60 AVAVA IP Office Release 8 1 Regional Applicability All e IP Office R8 1 Delta course that covers the major enhancements and customer benefits associated with Release 8 1 Approximately 20 slides Availability June 1 2012 A new ACIS credential exam remains unchanged from release 8 0 Sales APSS Credential Take the APSS Selling IP Office class And Then Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 56 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 16 List of New and Updated IP Office R8 1 Material Codes All pricing of IP Office Release 8 1 material codes will be notified to distribution partners through the normal Price List Administration Tool PLAT procedure Material Description Applicable Applicable Applicable code to Basic Essential to Server Edition Edition Edition PARTNER Preferred Norstar Edition amp Modes Advanced Edition 27 0397 IPO R8 1 SERVER EDITION LIC
40. e 8 1 Regional Applicability All x Add a Favorite Add this webpage as a favorite To access your favorites visit the Favontes Center Name IPOCCR Client Wallboard Create in fq Favorites New folder Me This URL will contain a GUID that cannot be guessed and that is unique to that wallboard user It will be named according to the wallboard name Clearly there is a security implication with this but to access the URL the user must first have logged into the wallboard successfully Once the link is available navigating to it will enter the wallboard without a login process This allows for the link or a command file containing the link to be added to the Windows Startup folder so that the wallboard can automatically start when the system is rebooted when combined with Windows auto login or the user logs in That link can also be use as the Home location when the browser is launched 11 3 6 Wallboard Statistics values on Leader Board The Leaderboard table feature in the wallboard has been further enhanced by allowing you to show the actual value of the statistic associated with the agent A new configuration setting has been added to the Leader board Two radio buttons will allow the wallboard user to show or hide the statistics data associated with the agents By default the statistics will be hidden when a new leader board is created or when upgrading leader boards 9g League Table Settings Top SYSTEM Ag
41. e on the move The application relies on permanent data connection with the communications server and is designed to provide an always on experience delivering asynchronous events of interest to the user as they arrive from the communications server The application utilizes rich user interface available on the mobile platform and makes use of advanced capabilities and hardware commonly available on mobile devices including streaming audio for visual voicemail speech recognition to issue audible commands and geo location presence using on board GPS The application provides unified communications capabilities with the following capabilities e Presence and Instant Messaging with server side buddy lists and server managed user groups and client side IM history e Visual voicemail with ability to play voicemail messages and ability to manage voicemail messages from the mobile application e Rich conference controls with click to conference for users and groups entry and exit notifications ability to view and manage conference participants mute un mute disconnect isolate e Advanced user presence monitoring and reporting including geo location presence and tracking calendar and on the phone presence following user s presence and availability e Asynchronous voicemail deposit events with ability to listen and intercept voicemail deposits e Ability to issue commands to the communications server including call conference set location and
42. ed when empty I L Use as Prefix Enable Fas Sub Addressing lt a On top of the existing reasons when a mailbox user must change their password a user will be asked to changed their password when they attempt to login via the TUI when e The minimum length is changed to a value that makes the current password shorter than the configured value e The password for the user is changed via Manager and has a length shorter than what is set in the VoiceMail Pro Client If the VoiceMail Pro server is in Distributed Mode then the option to set the password length will be grayed out as the actual password length for mailboxes in this environment is controlled by the Centralized Voicemail If an 8 1 VoiceMail Pro Client is connected to a VoiceMail Pro Server that is running a previous version 8 0 or less then the Minimum Password Length field will be grayed out in the General tab 11 5Security Documentation New security documentation will provide updated guidelines and recommendations on how to install and maintain the IP Office in the most secure manner The guidelines will cover all editions of IP Office including the new Server Edition being introduced in R8 1 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 42 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 11 6 Avaya Audio Branding Improved Experience The Avaya Sound Logo introduced with
43. ellow and green will be applied but value transition effects will not If at least one non SYSTEM queue is added to the table a TOTAL row will be added after the last non SYSTEM queue The total for each statistic will be calculated the same was as for the Monitor views totals When the last non SYSTEM queue is removed the TOTAL row is also removed The values will be formatted according to the same rules as those in the Monitor accounting for the language selected for the wallboard session 11 3 9 CCR Support for the 96x1 Telephones CCR will support agents using the new 96x1 sets The following sets are part of the 96x1 family 9608 9611 9621 and 9641 11 3 10CCR Client Browsers on Windows 7 Browser access for IP Office Customer Call Reporter is now tested and supported on Windows 7 Windows 7 Professional Enterprise and Ultimate 32 and 64 bit Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 40 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 11 3 11CCR DDI Report A new custom sample report will be available to customers who want to create a report that shows the same information that was captured in the CCC Incoming DDI Summary report shown below Last Refresh Wew2011 Lier Hlawer AVAYA Incoming DID Summary From a2 5040714 To STORD 11 51 37PM 12 00 00 AM Ta 11 58 00P1M DID Number s 0390186832 0390186867 0390186568 0390136581 0390186552 0390186833 0390156834 0390156885
44. ent Productivity X Ranking Type Type e Top 10 i Bottom 10 gt Split 10 G Statistic Data Data Hide Show When configured to show statistics at the right hand side of the league table cell agent statistic values will be displayed This is an addition for the top bottom or split modes of the league table Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 38 of 60 AVAYA IP Office Release 8 1 Regional Applicability All Robert H 2 Tofayele M 1 John G 72 0 1 Michelle C 70 2 9 Fretzie M 59 9 1 Lou P 1 Damian J 1 Nathan R 1 Muhammed C 1 Saifur K nr y pl gt Ar Ow On OW HW NR Because the statistic is taking space on the leader board the agent name will be truncated to 13 characters from 15 when the statistics are displayed The format of the statistics is the same as in the other feature cells showing the same data for example the answer time is in seconds with 1 decimal rounded to the nearest decimal 11 3 7 Wallboard Configurable update interval There is a new control in the Animations Settings dialog that controls the update interval for all statistics on the wallboard in all different types of cells including the monitor table cell 5 Animations Maximum Frame Rate 100 FPS Enable Hardware Acceleration 5 Refresh OK I Cancel The range is 2 60 seconds with a default of 2 seconds for new and existing wallboards This matche
45. er selection of SIP trunk service providers Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 4 of 60 IP Office Release 8 1 Regional Applicability All AVAYA 1 2 IP Office R8 1 Summary of New Features IP Office platforms supported IP500 IP500 V2 IP Office for Linux IP Office Server Edition Centralized Licensing Centralized Management Simplified Installation amp Deployment New Hardware Components IP Office Server Edition Primary Secondary Servers o HP DL 360 G7 o HP DL120 G7 IP Office Server Edition Expansion Server o HP DL120 G7 IP Office Licensing Changes New Licensees for Server Edition Remote worker seats included with Essential edition is increased from 2 seats to 4 User Profiles licenses Teleworker Office Worker Mobile User Power User running on a pre 8 0 Essential Edition will be valid if the system is upgraded to 8 1 with an upgrade license or if the system is upgraded during the entitlement period without an upgrade license Only IP Office 500v2 system have entitlement period Behavior not changing but listed for completeness o New systems started at the new R8 1 will require Preferred Edition license in order for the User Profile licenses to be valid The automatic trial licenses available during the entitlement period with release 8 0 16 and associated alarms will be removed and not available End point additions Flare Communicator for Windows Flare Communicator
46. erver is up and running any additional applications can be installed and run using the standard CentOS Linux administrative tools Hardware resources are the only thing which limits what can be run on the server to ensure performance of all applications Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 51 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 13 3 IP Office System SD cards Avaya will supply SD card media to Avaya Authorized Distributors that have a current contract with Avaya Avaya will not supply SD cards directly to reseller Partners Partners are required to order SD card media from their respective Avaya Authorized Distributors System SD cards supplied by Avaya contain all the system software required for the IP500 V2 including expansion module and phone firmware binaries An update to the latest IP Office software release may be required to have the latest software on the SD card for the installation This can be done in IP Office Manager Please check for the latest available software on http support avaya com The following System SD cards are available and are independent of a particular release of IP Office Material Code SAP Description 700479702 IPO IP500v2 SYSTEM SD CARD A LAW 700479710 IPO IP500v2 SYSTEM SD CARD MU LAW 700479728 IPO IP500v2 SYSTEM SD CARD PARTNER 700500948 IPO IP500v2 SYSTEM SD CARD NORSTAR 13 4 IP Office Release License To upgrade existing IP Off
47. erver side solution partners will benefit from a reduction in their infrastructure investment and training requirements plus they will leverage a simplified automated On Boarding process that is described in a later section of this document Advantages of IP Office SSL VPN Solution Secure remote access at broadband speeds for enhanced support Simple to configure and deploy Scales to accommodate future growth requirements Does not require networking expert at the customer site No IT admin required at the customer site No requirement to open holes in the firewall Firewall agnostic as the connection is initiated from the customers site to the Gateway e Connection can be Always ON or can be initiated via Dial Up or Phone e Facilitates remote configuration management monitoring diagnostics and upgrades How does it work IP Office R8 1 software includes an embedded SSL VPN client On the server site should the partner decide to host the server side the partner will need to install a server VM and install the Avaya VPN Gateway AVG software The Partner will establish the SSL VPN Gateway configuration on the IP Office so that the IP Office can trigger a secure tunnel back to the Gateway A username password is setup during the configuration step for security purposes A second level of security is also provided with a server side certificate authentication A radius server will then validate the username password upon connection
48. esolution Partner or customer can call Avaya 1 3 or 5 year prepaid terms No required attach Flexible Multiple service delivery options available TT Vv VY YPY yTy Easy to quote use Price Catalog Distributor Tools EZ Quote or EC Voice Easy to order use existing SME order forms Tools and Process enhancements delivered with launch Limited material codes Simple Industry standard support model T F YF FS Applies to IP Office 8 1 and is available through authorized partners and 2 Tier Distribution older releases remain on BOH Note IP Office Support Services will be the only Manufacturers Support Offer available on IP Office Release 8 1 and future releases The Block of Hours offer SME Technical Support for Partners will remain available on Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 54 of 60 AVAVA IP Office Release 8 1 Regional Applicability All legacy products including IP Office Release 8 0 and earlier versions IP Office Support Services is the manufacturers support offer for IP Office Release 8 1 but it is not mandatory IP Office Software Availability Avaya recognizes that Software Assets are intellectual property that provides value to customers and Authorized Channel Partners With the introduction of IP Office R8 1 all software and firmware downloads are being placed behind the Avaya Firewall Access to IP Office software and firmware downloads IP Office R8 1 and
49. he the nonce received with the challenge or with the Authentication Info header IP Office will use the information for proactively inserting the SIP credentials in all the outgoing SIP messages The support of nonce caching will soeed authentication reduce network signaling traffic and improve the efficiency of message handling by IP Office All outgoing SIP requests may be authenticated by SIP network with the exception of Cancel method IP Office will now support additional levels of authentication by broadening the scope of message types that the IP Office will respond to All methods shall support presence of proxy authorization headers except Cancel RFC compliance For short term Invite Re Invite Update BYE shall support the presence of such headers Before the introduction of these changes IP Office did not support challenges for Update message Template support for new features included in SIP Trunk Each of the new Manager configuration settings have been added to SIP Line templates in IPO 8 1 11 12Avaya Session Border Controller for Enterprise The Avaya Session Border Controller for Enterprise is a flexible fit for purpose solution that includes a set of standard security features This SBC provides all of the functionality required for Small Medium enterprises to terminate SIP trunks without the complexity and higher price associated with typical SBCs The Avaya SBCE scales up to 150 simultaneous sessions per Portwell server 2
50. ice systems with any earlier release to Release 8 1 a release license is required Upgrade licenses are sold separately Ordering codes are summarized below Material Code SAP Description 270680 IPO LIC UPG R8 1 SML 270399 IPO LIC UPG R8 1 LARGE 13 5 Web Availability The IP Office R8 1 software will be available on the Avaya Support website by June 29 2012 Upgrades to IP Office R8 1 require a valid Release 8 1 upgrade license available with the purchase of an Avaya IP Office Support Services maintenance contract The software images may be downloaded from Avaya support 1 Go to http support avaya com 2 Click Downloads under Resource Library 3 Select IP Office under Download by Product Name 4 Select 8 1 under Select a Release Please refer to the Avaya Global Services Section for additional details on the new IP Office Support Services offering and software access 13 6 Software Upgrade Process The process for upgrading the different IP Office platforms from previous releases to Release 8 1 is described in the Release 8 1 Technical Bulletin where all software upgrades are addressed To find the latest IP Office technical bulletin after the release is available 1 Go to http support avaya com 2 If not previously selected select IP Office Select products or change product from the left menu and type IP Office Avaya Proprietary and Confidential Revision 1 3 Jul
51. icenses License Name Primary Server Secondary Server IP500v2 Additional PRI Channels IPSec Tunnelling CTI Link Pro TAPI Wav Additional Messaging Ports Messaging TTS Pro Messaging Recordings Administrators Note e All locally residing licenses are still managed centrally using the Manager tool e The Locally residing licenses need to be provisioned separately based on the table above e For Voicemail resiliency separate VMPro Ports on the secondary are required to support more than the 2 ports 6 6 5 IP Office Server Edition Unsupported Licenses The following is a list of licenses that are not applicable or supported with IP Office Server Edition Advanced Edition CCR Agent and Supervisor CCR not yet supported on Server Edition Teleworker Mobile Worker and Avaya Softphone licenses Embedded Messaging Ports Embedded messaging not supported on Server Edition VMPro TTS Generic Scansoft Networked Messaging Database interface VB Script Not supported on VMPro for Linux All Avaya Office Aura Edition B5800 licenses Various legacy licenses CCC Phone Manager VCM channels Mobility 0 bn DO Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 14 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 6 6 5 1 Differences between Server and Preferred Advanced Edition bu Preferred Advanced Server Edition Server Edition Comments Edition Capacity 32 locations 32 locations 1000 users to
52. ill require a valid user name and password to view it online It is also available from support avaya com Note Always refer to the Avaya websites for the latest versions of product documentation Along with the new software and hardware components there are also a range of services training courses and bundled solutions to enable channel Partners to support IP Office R8 1 and more effectively address market requirements 5 IP Office Licensing Changes 5 1 Entitlement Period Effective April 19 2012 the entitlement policy is being updated as follows and all prior entitlements to an IP Office upgrade are superseded no effect The Entitlement Period is defined as the period within 90 days after the Customer places their first call intercom or outside on the system This is targeted to those newer users who may have just purchased a new system and Avaya brings out a newer release Any upgrade must be completed within 60 days of a GA release of Release 8 1 In no event shall the entitlement period extend beyond September 1 2012 For example e An IP Office system brought into service March 31 could upgrade to 8 1 on June 29 the day of release but could not upgrade the day after 90 day limit reached e A system Brought in to service May 1 would have until July 30 to upgrade to 8 1 90 days from May 1 and within the 60 day post GA e A system Brought in to service June 18 would have until September 1 to upgrade 75 days
53. ion of the solution is performed using IP Office Manager As a result the IP Office Basic Edition is not supported with the SSL VPN solution 11 100n Boarding Automation Supporting the introduction of the new Avaya IP Office Support Services maintenance services The new Avaya IP Office Support Services maintenance offer requires the completion of some simple administrative steps to facilitate service delivery On boarding of the specific IP Office system is required to create an installed base inventory record in the Global Registration Tool GRT and where supported and requested the establishment of SSL VPN remote connectivity into the Avaya support infrastructure termed technical registration To create a more streamlined and integrated process R8 1 introduces several automation elements to the On Boarding process within Web Manager illustrations below and available for use with IP Office Basic Standard and Server Editions The On Boarding option in the Tools drop down opens up the On Boarding page 1P500 V2 Version 8 1 6222 The On boarding menu below guides the user through the required steps e The Get Inventory File extracts the IP Office inventory from the configured IP Office into an inventory xml file which is stored on the users laptop or system e From the users browser a direct URL link is provided into the IP Office Global Registration Tool landing page by clicking on the Register IP Office butt
54. ion within the Wallboard Set up to change the format display of the Wallboard e g 3 Tabular 3 No option to layout the Wallboard horizontally 3593 No option to resize Fonts on Queue Headings 4287 CCR Reports to be scheduled for the same day 4333 CCR need to be able to hide the last XXXX digits in dialed numbers 4556 CCR DDI Reports 2 Adjustable fonts for CCR Wallboard CCR Reports to be scheduled for the same day 6785 Changeable RTP Port difference CCR DDI Reports C S CR Reports to be scheduled for the same day 7273 Security Documentation 7911 One X Portal Telecommuter Mode Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 AVAYA Page 60 of 60
55. ions IP phones and SIP trunks c Use IP500v2 for TDM stations and trunking Avaya Server All IP Avaya Server Hybrid P500v2 for Analog Digital Sets NETT oe E je IT i DVD amp Server DVD Server amp Gateway IP Office 500v2 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 11 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 6 5 IP Office Scalability IP Office is designed to scale up to a 1000 users on a single site or across a maximum of 32 sites The table below lists servers and capacitates Primary Secondary IP500v2 Linux Dedicated Comments Server Server Expansion Expansion 1X Portal System System Server PVENERIGG GE HP DL 360 G7 HP DL 360 G7 IP 500 v2 HP DL 120 G7 HP DL 120 G7 HP Servers tested and Sourced HP DL120 G7 HP DL 120 G7 and sourced by Avaya PVEVERIGE GE Dell R610 Dell R610 N A Dell R210 Dell R210 Dell servers tested but NOT by Avaya Sourced User DL360 500 DL360 500 384 500 N A Scalability DL120 250 DL120 250 1x Portal DL360 200 Scalability DEE VMPro Port DL360 100 DL360 100 Centralized Scalability DL120 40 DL120 40 deployment only with voicemail resiliency on FEE Receptionists Conference 12 Channels SIP H 323 DL360 250 DL360 250 Trunks DL120 125 DL120 125 Phones DL360 500 IP DL360 500 IP 384 Analog 120 IP a Phones Phones Digital H 323 endpoints DL120 250 IP DL120 250 IP or SIP maximum Pho
56. is cloud hosted integrating web chat email voice and more into one browser based interface As a remotely hosted solution it is simply switched on with zero installation required and recurring revenue stream for Business Partners Contact SWEET lowers IT infrastructure and costs increases mobility and allows businesses to organize monitor and report on both voice and text based communications http www datel group com Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 22 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 6 11 2 Resource Software International Ltd RSI RS i Adaptive Contact Center Suite The RSI portfolio encompasses a wide range of product types including call accounting hotel motel billing healthcare management real time and contact center reporting switch administration wireless mobile tracking CTI applications and cloud based telecom management services Integration to hotel property management systems emergency notification and professional accounting packages are also provided http www telecost com index htm 6 11 3 BBX Technologies 3BBX TECHNOLOGIES Vuesion Blended Multimedia Contact Center The Vuesion software portfolio delivers a complete contact center solution with applications tailored for small to medium sized enterprises from five to 250 agents http bbxtechnologies com index htm 6 11 4 Xima Technologies XIMA Chronicall Rea
57. ized on the canvas although there is no initial change of position or size for existing cells Cells are positioned via the existing striped grip bar at the top of the cell and resized using a 5px wide hot border that is available around the sides and corners of the cell These change the mouse cursor shape and allow the cell to be resized in one direction from the sides or both directions from the corners by dragging The size and position of each cell is recorded along with the wallboard definition for later reloading The wallboard cells can overlap the layering or z indexing of the cells will also be recorded so that they are shown in a front to back style according to the content 11 3 5 Wallboard Bookmark and Auto Login There have been requests for how we could get a Wallboard to automatically come back online after a power outage or a reboot The main issue with that is the fact that a wallboard requires a login before being opened To help address this a new icon is available on the footer bar This will allow the current wallboard to be added to the IE favorites or Firefox bookmarks in such a way that the login process can be avoided for that wallboard When Safari or Chrome browsers are used the icon will be grayed out When clicked the icon will show the browser s standard dialog that allows a URL to be added Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 37 of 60 AVAYA IP Office Releas
58. k Microsoft Exchange Server Calendar Integration 12 Power Demo Kits Describe the available demo kits or demo capabilities and demo scripts e Power Demo Kit e IP Office Anywhere 13 Logistics and Ordering 13 1 IP Office R8 1 DVD Set Avaya will supply DVD media to Avaya Authorized Distributors that have a current contract with Avaya Avaya will not supply DVDs directly to reseller Partners Partners are required to order DVD media from their respective Avaya Authorized Distributors Separate CDs are no longer available since Release 6 0 The USER ADMIN SET and the VOICEMAIL PRO will be together on the DVD set The following DVD set is available with Release 8 1 of IP Office IP Office IP Office Basic Essential Preferred amp Server Edition Material Code SAP Description Advanced Editions Controlled Introduction 700503230 IPO 8 1 USER ADMIN SET DVD 70080328 Dyp Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 50 of 60 AVAYA IP Office Release 8 1 Regional Applicability All Note It may be acceptable to duplicate this media but your contract with Avaya needs to be reviewed in the first instance If permitted copies may then be made which must contain an Avaya Proprietary Notice on the DVD 13 2 IP Office Applications Server DVD Avaya will supply DVD media to Avaya Authorized Distributors that have a current contract with Avaya Avaya will not supply DVDs directly to reseller Partners
59. l file system Restore Existing back up files can be restored to the system primary directory of the SD card Restores can be made from the system backup to the system primary of the SD card or from the local machine that is running the browser Web Manager downloads a JAVA applet to interact with the local system All restores will require a system reboot Upgrade The upgrade package will be installed on the machine that is running the browser Web Manager will interact with the IP Office to install the upgrade The system will require a re boot after the system upgrade 11 2Changeable RTP ports For each VoIP call a receive port for incoming Real Time Protocol RTP traffic is selected from a defined range of possible ports using the even numbers in that range The Real Time Control Protocol RTCP traffic for the same call uses the RTP port number plus 1 that is the odd numbers For control units and Avaya H 323 IP phones the default port range used is 49152 to 53246 On some installations it may be a requirement to change or restrict the port range used It is recommended that only port numbers between 49152 and 65535 are used that being the range defined by the Internet Assigned Numbers Authority IANA for dynamic usage The minimum and maximum settings of the port range should only be adjusted after careful consideration of the customer network configuration and existing port usage For pre Release 8 1 systems the gap
60. l time reporting for agents groups trunks and extensions Cradle to Grave can expand any call to see exact details about each and every event during its progression Historical reports inlcude over 80 standard reports charts and graphs which show detailed information about calls events conferences agents groups queues and trunks http www ximasoftware com chronicall 7 Upgrading In this section the upgrade impact when customers upgrade to the R8 1 is described The following are the changes that will be implemented To allow customers from pre 8 1 system to preserve the essential functionality wnen upgrading to 8 1 the system will recognize 2 upgrade paths and provide the system with Essential functionality Upgrading to 8 1 outside the Entitlement Period These systems require the Software Upgrade license to run 8 1 Upgrade to 8 1 during the 90 day entitlement These systems can be upgraded according to the normal upgrade procedure documented in the IP Office KnowledgeBase or Technical Bulletin following the stipulations of entitlement upgrade as defined in section 5 2 7 1 Trial Licenses The trial licenses that were available during the entitlement period with IP Office 8 0 16 are removed along Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 23 of 60 AVAVA IP Office Release 8 1 Regional Applicability All with the alarm generation No automatic trial license will appear on the system All other s
61. lected it means that the data collected will be for up to the day the report is scheduled to run 11 3 2 CDR Answered event renaming The Answered event reported in the CDR doesn t truly represent what is the actual change of state and is typically misinterpreted as the number of answered calls when the CDR is run with the Answered filter To better represent the actual state change the Answered event will be renamed Connected Everywhere the Answered event is shown in a CDR report it will be changed to Connected That includes e Answered event becomes Connected event e Answered filter becomes Connected filter The Overflowed Answered and Enquiry Answered events and filters are not affected by this change in naming To complete the changes around the naming and filtering associated with events in the CDR reports the following events previously not available as filters will now be selectable filters e Holding e Enquiry Answered e Not Answered 11 3 3 Changes to duration of events for CDR Currently the Answered event in the CDR has an associated duration that shows the time left in the call at the moment the Answered event is received This is counter intuitive and does not match the definition of the duration associated with other events The duration should simply represent the time the call was in the state represented by the event Because the duration of the call is a useful piece of information that w
62. nes Phones IP DECT or Avaya 16xx 96xx Wi Fi H 323 endpoints onl VCM N A N A 148 G 711 G729 Channels G 723 G 722 T 38 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 12 of 60 AVAVA IP Office Release 8 1 Regional Applicability All 6 6 IP Office Centralized Licensing IP Office Server Edition supports centralized licensing All the user specific and system specific licenses can be managed from the primary server that also acts as the centralized licensing server 6 6 1 New Licenses The only new license for the IP Office is the new system software license called Server Edition The feature Key Serial Number System ID derived from platform hardware License Order License License Comments Name Code Type Description Server 270397 System SW IPO R8 1 Required per node Linux server or IP500v2 Edition SERVER EDITION Bundles in LIC Features from Essential Edition Features from Preferred Edition Centralized VMPro 2 ports of VMPro Unlimited SCN multisite networking channels Enables meet me conferencing advanced messaging automated attendant call recording conditional call routing queue announcements mobile twinning call control and call back Note Advanced Edition is not supported on Server Edition 6 6 2 IP Office centrally residing licenses Receptionist for SoftConsole UMS Web Services for hunt groups 1 Server Edition includes aggregation of VMPro por
63. nsseennnnne 45 2 VPN eee 46 14 12 Avaya Session Border Controller for Enterprise ccccccccsssseceeeceeseeeeeeeeeeeeeeseenees 48 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 2 of 60 IP Office Release 8 1 Regional Applicability All 14 13 one X Mobile Preferred for IP Office 00 0 cccccceeeceeceeeeeeceeeeceeeeeeeeeseaeeeseeeeeeeseaes 49 15 POWER DEMO KITS L 50 16 LOGISTICS AND ORDERING nnnnnennnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnennnnnnnnnnnnnnnnnnnennnnnnnnnennnnn 50 16 1 Por SGi engia E enna 50 16 2 IP Office Applications Server DVD rrrrnnnnnnnnnrnnnnnnnnnevnrnnnnnnennnnnnnnnennnnnnnnsrnnnnnnnnrennnnne 51 16 3 IP Office System SD cardS rrrnnrnnnnnnnnnnnrnnnnnnnnnrnnrnnnnnnrnnrnnnsnrennnnnnnnrrnnnnnnssennnnnnsseennnnne 52 16 4 IP Office Release License rrrrrrrrrrrrnnnrnrvnrrnnnnrevnvrnnnnrrrnrnnnsnrennnnnnnnsennnnnnsnsennnnnnsssennnnne 52 16 5 Web Availability ssrrerrrnnnnnoonrrnnnnnrrrrrnnnnnrennrnnnnnrrnrnnnnnnrennnnnnnrennnnnnnnsnnnnnnnsnsennnnnnnssneen 52 16 6 Software Upgrade Proce rrrnnnrnrnrrnnnnnrvnrrnnnnnrnnrnnnnnnrrnnnnnsnsennnnnnsnssnnnnnnsnsennnnnnsssennnnne 52 167 EP 53 16 8 IP Office Software Applications and License Key ProCess c c sssccecseseeeeeeeeeeesaees 53 17 AVAYA GLOBAL SERVICES Lus enddenee 53 18 IP OFFICE CREDENTIALS AND AVAYA UNIVERSITY TRAINING ennnnnvvvnnnnnnvevvnnnnnnvennnnn 55 19 LIST OF NEW AND UPDATED IP OFFICE R8 1 MA
64. odes for the Linux Servers c Hunt groups 1 1 resilience to backup Server Auto failback control device rediscovery idle group d Inter IP Office device links Multi Site Network SCN backup Double star 1 1 resilience Auto failback control device rediscovery e Inter IP Office device links PSTN backup M N resilience via Alternate Route Selection ARS Auto failback control link availability Digital Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 17 of 60 AVAVA IP Office Release 8 1 Regional Applicability All f Trunks M N resilience via ARS Auto failback control trunk availability g Incoming Call Routes Incoming Call Routes are common to all devices hence persist on user failover 3 Trunk Resiliency a PSTN Back up 6 8 IP Office Centralized Management 6 8 1 Management The IP Office Server Edition management framework includes a Web Control GUI that acts as key element for centralized management and provides solution wide status and control From this control GUI page the installers can manage and control the different Linux sub systems and various global controls like back up and restore software upgrades inventory management and more This web control GUI also acts as a central repository for other management tools including the IP Office manager VMPro manager and one X Portal manager SSA system monitor as well as security and password and inventory management
65. of selecting which Caller ID information to use for displaying on the user equipment By default IP Office will display PAI caller id present in the sip tel uri consistent with pre R8 1 behavior If the checkbox is set the caller id present in From sip uri will be used instead Turn off OPTIONS if registration can do keep alive Some Service Provider implementations utilize registration to maintain the status of lines instead of OPTIONS In IP Office 8 0 OPTIONS requests are sent to regularly check if the SIP Line is in service With R8 1 it will now be possible to send frequent REGISTER requests to keep the line in service rather than using OPTIONS Fax G711 pass through mode including SG3 Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 47 of 60 AVAVA IP Office Release 8 1 Regional Applicability All Super G3 fax machines utilize higher speeds than normal G3 or earlier fax machines In order to broaden IP Office fax support R8 1 will now support Super G3 fax transmission IP Office 7 0 added Fax Transport support for sending and receiving of faxes over G 711 IP Office will now detect fax tones in G 711 calls between Super G3 fax machines IP Office should support nonce caching for proactive inserting SIP credentials in outgoing SIP requests Currently IP Office sends the Authorization Proxy Authorization only if the network specifically requests this for one IP Office request In R8 1 IP Office will now cac
66. on e The user logs into GRT with their SSO log in credentials entering the specific customer Sold To and other site specific information e The IP Office inventory file is then uploaded into GRT and then GRT will then use this information to create the installed base inventory record e f the user has requested remote access into Avaya then GRT will automatically generate an SSL VPN Onboarding xml file which is downloaded to the machine running the web browser Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 45 of 60 AVAVA IP Office Release 8 1 Regional Applicability All e The Onboarding xml file is uploaded to the IP Office by clicking on the Upload button located in the Upload On Boarding file area Inventory Are you UR TAA SENGS harama Get hveriory File Registration Regater IP Office Upload On boarding File After completion of the steps outlined above the inventory installed base creation and the technical registration to establish SSL VPN connection into the Avaya services infrastructure is now completed Note Some exceptions and conditions apply to the On Boarding Automation tools described above e Not supported on the IP Office 500v1 system e Not supported on the external expansion applications server Material Code 269810 used with the IP Office as no core processing runs on this server To facilitate completion of necessary GRT registration the Web Control contains the m
67. ould be lost if the duration of the Answered state just represented the time spent in that state a new event will be added to capture a newly answered call The new event is called New Call and it will replace the Answered event capturing the beginning of a new call The Queue Time will be included when a New Call event is reported The New Call line information will be in bold to clearly show that important information in the CDR The filter options for the CDR will include the New Call event When that filter is selected only the New Call events will be shown in the CDR 11 3 4 Wallboard Manual Layout and Font Sizing Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 36 of 60 AVAYA IP Office Release 8 1 Regional Applicability All There have been many requests by customers to have the ability to manually design the wallboard layout instead of having it done automatically Part of that requirement also included the setting of the font used in the wallboard elements A new configuration section has been introduced on the main Background and Content Settings dialog 5 Layout Mode Manual Layout Manual Font Size 20 Points Reset For new and existing wallboards the checkbox is unchecked and the other controls are disabled This means that the wallboard is in automatic layout mode Checking the checkbox enables manual layout mode which allows each wallboard cell to be manually placed and s
68. port used automatically SIP Trunk Direct None Direct media supported Includes SIP Info and RFC 2833 support Media to remote to remote H 323 and IP device across DECT endpoints SCN Hunt Groups Freeform Hunt groups only on Performance optimized for VMPro location also primary on Primary Automatic resilience when secondary present Overcomes SoftConsole limitations Receptionist Up to 4 per IP Office Up to 10 on Primary Overcomes SoftConsole IP connectivity and SCN SoftConsole limitations Add remove Manual Integrated via SE Auto population of Multi Site links and common device Manager configuration Device Not checked Access and Immediate indication if device offline or Status connectivity interconnects checked incorrectly networked by SE Manager IP Office Initial Manual Automated with Initial Remote install technician without IP Office configuration Configuration Utility knowledge ICU Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 15 of 60 AVAVA IP Office Release 8 1 Regional Applicability All hud Preferred Advanced Server Edition Server Edition Comments Edition Backup restore Individual per IP Office Centralized Security settings not backed up and per application Voicemail Pro Supported on Windows Not supported VRL VRLA VBA VMPro server Database access Advanced Edition Supported Not supported See DevConnect Partners for Contact Center CCR amp Contact applications Store
69. r Windows e Download and install the application from Avaya support site e Configure the application settings by providing the IP Office 500v2 IP address and port domain dialing rules optional enterprise directory settings optional on the Settings tab 8 1 1 3 Operating System and Device support Flare Communicator for Windows will be supported on the following Windows versions e Microsoft Windows 7 Enterprise Edition Microsoft Windows 7 Ultimate Edition Microsoft Windows 7 Professional Edition Microsoft Windows XP Home Edition 32 bit with Service Pack 3 or higher Microsoft Windows XP Professional Edition 82 bit with Service Pack 3 or higher 8 1 2 Flare Communicator for iPad Flare Communicator for iPad integrates voice presence IM directories into one unified offering for IP Office customers over Wi Fi or 3G cellular and VPN connections Flare Communicator for iPad brings enterprise communication capabilities to the iPad tablets for IP Office customers It is a software only solution that can be easily downloaded from the Apple App Store and is the first step in extending the Avaya Flare Experience to non Avaya devices With Flare Communicator IP Office customers can use iPad devices for Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 29 of 60 AVAVA IP Office Release 8 1 Regional Applicability All e Easy ubiquitous access to the real time communications tools they rely on every day phone p
70. resence IM etc e Blending real time communications and business processes such as mobile sales e Taking advantage of Wi Fi and 3G connectivity for cost saving VoIP 8 1 2 1 Real time Communication and Collaboration Features Flare Communicator for iPad will support the following real time communication and collaboration features for IP Office Contact management e Local iPad contacts and IP Office System and Personal contacts Index scroll through contacts Filter contacts Touch to add contact Search for enterprise contacts and touch to call from search results Voice calls Mute Hold Resume Manage up to two concurrent voice calls DTMF mode Message Waiting Indicator Dial into a voice conference bridge Collaboration e View telephony and user presence of IP Office users Set your telephony and user presence IM between IP Office soft clients 2 party Escalate from an IM message to a voice call Launch emails from a spotlight or contact card 8 1 2 2 Installation and Configuration For installation of Flare Communicator for iPad e Download and install the application from the Apple iTunes store e Configure the application settings by providing the IP Office 500v2 IP address and port domain dialing rules optional enterprise directory settings optional on the Settings tab 8 1 2 3 Localization Flare Communicator iPad for IP Office will be localized for the following languages English Chinese French German Italian J
71. rmation provided in the GRIP Submitting a GRIP should not in any way be interpreted as an indication or an expectation that the feature request will be accepted for implementation Only a subset of submitted GRIPs are approved for implementation The number of GRIP requests included in any product release will vary according to the business objectives of the specific release and the merits of GRIPs reviewed for potential inclusion into the release Please refer to the following URL for additional information regarding the GRIP process or contact your Avaya sales representative for assistance http spark4 avaya com Grip index asp The GRIP request table below summarizes GRIP requests that have been implemented in the IP Office R8 1 program It is provided as a quick reference for the reader to identify whether a specific GRIP has been included in this product release It is not meant to replace the use of the GRIP tool which always provides the most up to date status information on any GRIP request Please note that Avaya business partners will only be able to view GRIP requests entered against their specific Partner Link ID If a GRIP was entered by an Avaya associate on behalf of a business partner or customer please contact the Avaya associate for more details about the GRIP Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 59 of 60 IP Office Release 8 1 Regional Applicability All GRIP GRIP Request Title No opt
72. rrnnnnnrrrrvrrnrrnnnnnrrrrrennnnnnnnn 7 RELEASE DOCUMENTATION Lassen 7 IP OFFICE LICENSING CHANGES vivioioicsisctisssedscuscccdreverncccdvsccessevernetecuscssdeevewuededuscuussevecuedetuecuns 8 5 1 En tlement PENOd io cctsccconcdcoreeeaesescnacedocexwettaiencedsaheseetasguscdaanonssnesencaetlebonseebeceentyct ecettaieds 8 6 IP OFFICE SERVER EDITION ADDRESSING MIDSIZE ENTERPRISES 0008 8 6 1 Ve Ea ELG OE EEE E 8 6 2 IP Ole SONMTIOM OVErVEN Lu sc ceacesseacoredecsucctasnevecep acecwatunexeee eee 9 6 3 IP OMICS Key COM OMG S avverger 9 6 4 IP Ofice d NOy MEN ODNONS aicscerccesscncencasedesdeadacwercncveneasaqueceanseeundcadesesncseseeeexaceautaseades 11 6 5 IP Office Scalability Linnie 12 6 6 IP Office Centralized Licensing ccccssssccccccssseeceeecseeeeceeeceesseceeesuaueeeesssaaseseesesaaeeeess 13 6 7 IP Office REESE Lunner 17 6 8 IP Office Centralized Management ccccccseseeceeeceeeeeeeeeeeeeeeeeeeeueaeeeeeesseaeeeeeessaaeeees 18 6 9 Documentation Training and Localization rrrrnrrrnnnrrnnnnnrrrnnnrnnnnnrnnnnnennannnnnnnnnnnnnennnn 21 610 FEN 22 7 UPGRADING Len 23 7 1 HE EEE E EE 23 e ENDPOINT prs 24 8 1 Flare COMMUNICALOS cccccccsesseceecceeeeeeeeseaeeeeeeeceeuseeeeeeseaaeeeeesseaeeeeessseaeeeeesssageeeensaas 27 9 IP OFFICE 8 1 INTEROPERABILITY 2 0 ceeeessnnneeeeececeesnnnnseeesceeeennnnnseseseeeenennenes 31 10 IP Office amp Communication Manager Interop
73. s the 2 second update currently used for all wallboards so effectively the updates can only be slowed for systems with less available CPU This setting is saved on the PC hosting the browser session and not with the wallboard user 11 3 8 Wallboard Monitor Table There has been a long standing request to have the Monitor View type of format available in the Wallboard A new type of cell will be available in the Extras section of the wallboard configuration accordion Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 39 of 60 AVAYA IP Office Release 8 1 Regional Applicability All Company Logo Message Bar Title Bar Monitor Table The Monitor Table option when dragged onto the wallboard creates an empty table structure with header banner Initially the dropped table will occupy one row and column and would be empty Statistics and queues can then be dropped onto this cell For each additional queue a new row will be created and for each additional statistic a new column will be created The sizing of the table will follow the same rules as a cell group Drag a column header and drop it here to group by that column Agents Eg Calls Present oo Waiting HG 862 i on gt HG 863 00 O1 22 Queue HG 864 26 a EE 00 00 52 TOTAL 195 100 00 01 22 SYSTEM ss 00 00 52 Each intersection will show the statistic value like in the Monitor views Background colours for alarms red y
74. tal 1000 users total 384 per IP Office 500 500 users per Linux Server Multi Site SCN Freeform Single or double star Restricted topology allows many optimizations Star mesh chain No additional SCN Other H 323 trunk types still allowed SCN trunks anywhere trunks Multi site licenses Unlimited SCN trunk channel licenses Administration Centralized per location Fully centralized Consolidated view for full centralization Non administration consolidated view consolidated view for freeform per device configuration Licensing Distributed All common licenses Some license are distributed See section 6 6 4 Centrally pooled on for a complete list Primary Server All administered centrally User Profile Receptionist Receptionist Licenses Telecommuter Office Worker Mobile Worker Power User Office Worker Power User Call Center Agent Call Center Supervisor SE Manager and default routes allow simpler O G call routing O G Call Routing no default assistance Simplified I C Call Routing no default assistance Simplified Common ICRs allow simpler I C call routing and resilience Time Freeform Simplified by default Primary Server acts as solution time server by can still be freeform default System directory Freeform Simplified by default Primary Server acts as solution directory server can still be freeform by default Fax transport IP Office T 38 fax G 711 fax transport No need to configure codec sets to enforce transport G 711 fax trans
75. tand alone trial licenses will not be affected and will still be available for download 8 End Points The following table provides an overview about the Avaya phones supported on the IP Office 8 0 and IP Office 8 1 release General Avaiable Phones IP Office Standard IP Office Basic IP Office Standard IP Office Basic Server Edition running all IP IP Office for Linux Analogue Desk Phones POTS Avaya 1000 Series Video Phones 1010 Lifesize 1020 Lifesize 1030 Lifesize 1040 Lifesize 1400 Series Digital DS CM and IP Office 1403 1408 1416 DBM32 1600 Series IP H323 CM and IP Office 1603 1603SW 1608 1616 1603SW i 1608 i EE d o r d o d semos Jf rv Tw dlv 2400 Series Digital DS CM and IP Office pew lw lw Tw o emo a i poo we Tw a o eure we Tw Tw d o 3600 Series WiFi H323 CM and IP Office 3616 8620 808 v fy f o pos o d s a o pos a s a o ame we s a o osme l o Tw d o S lt lt lt lt i N Se JONS S S S Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 24 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 3641 3645 v y v 3700 Series DECT CM and IP Office EE OA d o EEE d o a d o a aoso Pr fv fv 3910 3920 Ca eee ee s 9400 Series Digital DS CM and IP Office 9404 9408 9500 Series Digital DS IP Office Only 9504 9508 B
76. ts from all nodes 2 Avaya and 3 Party Endpoints 3 SIP trunk channels 4 Office Worker 5 Power User 6 7 6 6 3 Voice Compression Module VCM v2 The current versions of the VCM32 and VCM64 modules include 12 IP endpoint license The new VCM32v2 and VCM64v2 does not include the 12 IP endpoint licenses This allows all IP endpoint licenses to be centrally managed by the server edition Material Code 700504031 VCM 32 V2 NEW 700504032 VCM 64 V2 NEW Using VCM32v1 and VCM64v1 with R8 1 1 With SME editions a The VCMs will work as is and will include 12 IP endpoint licenses Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 13 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 2 With Server edition a The 12 IP end point licenses will be included locally on the IP500v2 expansion systems These 12 IP endpoint licenses will not be available on the primary server for centralized management These licenses will need to be managed locally Using VCM32v2 and VCM64v2 with R8 1 1 With SME editions a The VCMs will work as is but will NOT add the 12 IP endpoint licenses 2 With Server edition a The VCMs will work as is but will NOT add the 12 IP endpoint licenses Using VCM32v1 and VCM64v1 with R8 0 1 Nochange Using VCM32v2 and VCM64v2 with R8 0 or earlier 1 A service pack will be required for the SW to recognize the v2 versions of the card 6 6 4 IP Office locally residing l
77. v v v v 3800 Series Digital Cordless er l fe 44080 4412D 4420 ww d PO o d o o doo d o o jassopssunit fr o do PP Pr Pr oS e d Aa d a PE d o d d a da ase ooo oo d o o dooa d o FO 7 l o da PE Tw l a d a ie e a ee Je Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 26 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 4620 y 5400 Series DS Digital IP Office only o 6416D 6424D XM24 No longer supported but likely to work 9000 Series Digital Cordless Magix amp IP Office v v v v v 9040 No longer supported but likely to work ETR Phones Analogue Feature Phone PARTNER and IP Office Displa a Euro 34 amp 18 Button Display a T3 amp T3 IP Series T3 Compact Classic Comfort DSS v v ve Refreshed 34 18 86 Button me v L e Euro 18 amp 6 Button non Display Ener T3 IP Compact Classic Comfort v 8 1 Flare Communicator Avaya Flare Communicator is a collaboration software client that delivers an innovative interface for real time communications lt enables users to handle phone calls instant messages presence enterprise contacts and launch e mail all from the same interface Flare communicator delivers an intuitive graphical design of the Avaya Flare Experience spotlights media menu notification bar and contact cards providing a new level of collaboration for users Avaya Flare Communicator for Windows and iPad tablets
78. will be supported on IP Office Release 8 1 With its contextual people centric design the Avaya Flare Communicator for IP Office will make communications and collaboration easier and more convenient than ever before for SME and mid market customers Avaya Proprietary and Confidential Revision 1 3 July 10th 2012 Page 27 of 60 IP Office Release 8 1 Regional Applicability All y Flare Communicator solution architecture Flare Communicator for IP Office communicates with both IP Office and one X Portal to provide communication and collaboration features Telephony features such as make receive calls hold un hold mute un mute DTMF MWI etc are provided by IP Office 500v2 and UC features such as IM presence enterprise contacts are provided by the one X Portal server 3G I Wi Fi TE Flare Communicator iPad IPO Application Server one X portal amp VMProj i LAN IP Office 8 1 Flare Communicator Windows If one X Portal server is unavailable either due to licensing restriction or connectivity issues the Flare Communicator client will work in a telephony only mode providing only telephony features 8 1 1 Flare Communicator for Windows Flare Communicator for Windows integrates voice presence IM directories into one unified offering for Windows laptops and desktops over a LAN connection It allows users to gain integrated access to communications modes move among drag and drop voice IM email call
79. y 10th 2012 Page 52 of 60 AVAYA IP Office Release 8 1 Regional Applicability All 3 Click Technical Tips under Documentation 4 Select IP Office 5 Select 8 1 under Select a Release 13 7 Software Pricing New versions and releases of IP Office core and applications software are subject to two charges e Anominal charge for the delivery of media and the associated handling costs e A license fee for the activation of specific new features introduced with this version of IP Office software 13 8 IP Office Software Applications and License Key Process General Available GA IP Office software applications are orderable by Avaya Partners from their Avaya Authorized Distributor Avaya Partners must contact their respective distributors directly to purchase all IP Office Software applications Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya Partners These distributor specific internal processes are not covered by this document 14 Avaya Global Services Introducing Avaya IP Office Support Services With the introduction of IP Office R8 1 Avaya is launching a new service offering Avaya IP Office Support Services provides service options designed to maintain and support Customers IP Office The charts below provide a brief overview of the new service offering For additional details of the new Avaya IP Office Support Services offering

IP Office 8.1

Contents

Download Pdf Manuals

Related Search

Related Contents