You Need To Know Nortel 6.0 to Avaya 7.0, including features
Contents
1. Call Charge P 7 displayed only on Information Tenovis T3 In N BCM available to all sets with displays by use of a feature code IP Office SMDR records Call Detail can be obtained via TCP Recording Push v v v SMDR Pee py remote Transfer of records connecting tOen TP Office configured with m address to send them to ba Call Detail V p E Recording Pull i Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk Transfer of records Call Display When Busy i Call Duration Timer L Call Forward E Call Forward Z Forward Number call forward all calls Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Forward v Uncondition al On Off Additional function in IP Office to set forward number number will remain stored and features below will just activate call forward In IP Office configuration may prevent internal calls allowed by default and hunt group calls prevented by default from being forwarded IP Office has separate on off flag and destination field which need to be configured separatel2. clear IP Office supports IP Office Embedded and PRO only Message Waiting not external VM Does not Indicator from support MWI from PSTN analog and digital IP Office supports only trunks and from one destination DN for a voice mail message waiting indication BCM Voice Mail supports 6 i S S x x ie N on ATA analog set o adapter Multiple Line Telefonix Voice amp Data Tel 01252 333 888 AED 3 Albany Park Fax 01276 401 122 S ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk Appearances Caller ID appearances on v multiple sets a Multiple Least Cost Alternate g E Routes increased to v Route IP Office has more than 4 4 Selection Ne erates IP Office R6 on DMS 100 _ Display outgoing ranke only calling party name Set name is one string not a Up ie hs v a combination of first and last name 15 characters business names up IP Office does not have a to 15 characters business name long functionality but in IP multiple business Office short codes could names for be used to add business multi tenant S name to outgoing calls systems Overall length can not L exceed 15 ch
3. 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N O rte For latest version amp updated information visit to Avaya http www nortel to avaya co uk Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk BCM and Norstar handsets supported and not supported on IP Office 7 0 Supported VI and Norst ar p hones on I P Office 7 0 anc d h 1 Avaya 7000 series Digital Berane TEN ES Series Terminals 7000 Digital Deskphone previously T7000 7100 Digital Deskphone previously T7100 7208 Digital bottom button is dedicated HF Deskphone previously T7208 7316 Digital bottom right button is dedicated HF Deskphone previously T7316 7316E Digital Deskphone previously T7316E T24 Key Indicator Module KIM In IP Office all KIMs can have line appearance no differentiation between CAP and Enhanced CAP IP Office supports a maximum of 1024 buttons on expansion modules programmed and unprogrammed the maximum is combined for IP and digital sets expansion modules Avaya M7000 Series Digital Deskphones M7100 M7100N
4. day salesman picking up voicemail messages can be a painstaking process Pagers iPhones cell phones BlackBerry laptops there is no shortage of devices you need to check With Avaya IP Office you can receive your messages as email attachments all in one place As soon as the message is left you receive it What s more those messages can be saved for future access or archiving or passed on to other people to deal with there and then Automating the routine Does your business regularly make calls to customers to follow up on unpaid invoices confirm appointments provide routine updates etc These tasks can all be done more efficiently and cost effectively through an Avaya IP Office solution Avaya IP Office links directly to your database and manages the communications with the caller Press 1 to confirm an appointment Press 2 to pay your current invoice etc The solution can also be directly linked to an internal or third party billing system for secure management of payments It s fast efficient eliminates routine tasks that few want to do and is ideal for any activity that involves 1 communicating with large numbers of people and 2 extracting information from a digital data base i e a database of appointments billing payments prescriptions lab results etc Small business contact centre One of the most powerful capabilities in Avaya IP Office is the ability to organize your sales and service teams in an infor
5. evolution of the business and Telefonix demonstrated a rare understanding of not only the technology but how to apply it to support a rapidly growing multi site operation o Investing in Avaya IP Office when our company was in need has proven to be a very smart business decision coupled with the backup and support of Telefonix who are as creative in telephony as we are in ballooning o By redesigning our account handling departments into four separate call groups we immediately noticed a difference in the customer service that we were able to give to our clients Since then we have gone from strength to strength expanding our customer teams as much as 70 in one year and with Telefonix maintaining the system for us the system is completely hassle free o Our staff are all Avaya certified o Quality service from a boutique company that puts customer requirements first o Competitive deals on offer o Discounts on support maintenance and subsequent item purchases IP Office testimonials e _ Very impressed by the rich array of features in the Avaya IP Office solution In terms of complexity and price the Avaya system is also a good fit for growing companies that want one of the most advanced systems out there PCmag e _ We were impressed with Avaya s IP Office It is completely modular the pricing is on the ball cheaper than ShoreTel s ShoreGear 120 and it scales extremely well This system is perfect for any small busi
6. remote user will be put Option to Disable FMFM for Hunt Group Calls Handoff from deskphone to Mobile on hold for the handoff remote extension and vice v v v Twinned Call on BCM the new call will versa F960 Pickup be established in the background before the call is handed off Call be handed off and back only once with Mobile Twinning On BCM this features reduces the use of conference ports On IP NA Office this is not required due to different architecture of Mobile Twinning This allows a user who has answered a twinned call on their mobile cell Option to Disable Handoff z Z option F960 Fixed Mobile Convergence FMC on external FMFM wae Mobile Call hone to dial a DTMF destination Ad Hoc v v v p a o Control sequence star star Conference Call Transfer Page Park to put the call on hold 2 and receive IP Office system dial tone The Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk Cascading program delay for external FMFM destinations Disable enable FMFM remotely through Call Pilot amp Norstar UI Configure Remote Location through Deskphone Do Not Disturb DND on Busy for FMFM Support of Internal destinations Support of e
7. v v v P more advanced than the BCM Hunt Group functionality BCM core S W supports SM only on hunt groups A Silent Monitor on BCM application is needed Hunt Groups ii talk Listen to monitor other calls IP Office core S W can monitor any calls BST will have two 2 call Call appearance by default eara v v eS appearance additional ones can be S added by the administrator In IP Office must be programmed in Language Choice for z V y administration for BST set Set Can be changed on certain Avaya phones and 1100 1200 SIP Phones LNR short Last Number Redial v v lt code or redial Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya button on phone Achieved by programming button short codes only to users that require it ve Control to V V A But INR cant be suppressed if it is driven in the phone with a hard button Line Button de oo Line Names Names R Line groups ang Alternate S sete letter pona o O outgoing Line memes __ yp a can be EEE to private ns user Listen on listen on Hold acacia Market Profiles System nian Messages Messages set Send Message Send Message Message Warting Reply Fae E
8. Code Known Caller ID PIN ws j Z Z Code By Pass mema Internal Breakout to J r and and Reception externa l external Mailbox Park amp Page v v x x Fax Messaging v v x x Outbound transfer v v Plats x nal Passwords expiry V a v Partia Partial and length complexity l Branch only Via Via Broadcast Message v v distribut distribution ion list list Note 1 Requires UMS enabled through the Power User Office Worker Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya and the Teleworker licenses and MS Exchange Server 2007 with a mobility Note 2 Intuity mode only Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya BCM 6 0 UC features equivalent features in IP Office 7 0 BCM Features IP Office Equivalent RIs 7 0 feature in IP Office Mobile Find Me Follow Me v v v an Twinning Max number of FindMe Mobile ee nae 50 300 384 Sa FollowMe Users Twinning f only resource limitations acs NU
9. M7208 global M7208N M7310 global M7310 global BLF module M7310N M7324 global M7324N 1100 Series IP Phones 1120E IP Deskphone 1140E IP Deskphone Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk bottom button is dedicated HF bottom button is dedicated HF bottom right button is dedicated HF bottom right button is dedicated HF bottom left button is dedicated HF bottom right button is dedicated HF bottom right button is dedicated HF Text amp Icon version firmware will be updated to SIP sets cannot be reversed to Unistim FW after the SIP FW has been On installed Text amp Icon version firmware will be updated to SIP sets Sp cannot be reversed to Unistim FW after the SIP FW has been a installed Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya In IP Office all expansion modules can have line appearance Module no 1200 Series IP Phones 1220 IP Deskphone 1230 IP Deskphone 1200 Series Expansion In IP Office all expansion modules can have line appearance 1100 Series Expansion Module 12 Keys no differentiation between CAP and Enhanced CAP IP Office Display supports a maximum of 1024 buttons on expansion modules 1200 Series Expansion programmed and un progr
10. MRE Hun 24 64 N A are trunks for in and out Terminals going calls Max number of programmed external 5 5 1 destination per programmed schedule No user based and self administrative schedule option on IP Max number of user 5 5 1 Office Mobile twinning programmed schedules uses System Time Profile user has option to follow time profile or not Analog Lines do not provide call progress signaling Once a twinned call has been log li FMFM Analog Trunk sent to an analog line the system assumes that Support Answer v v x Sugervisin it has been answered P and stops ringing the primary extension IP ey Office does not restrict amp the use of analog lines for Mobile Twinning Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya Yes configurable per user in the IP Office v v v Manager on BCM this is done in the Call Pilot Manager No Mobile Twinning on FollowMe calls no exceptions forwarded calls configurable Forward restrictions for 7 callback calls no certain call types exceptions when a call has been twinned already or user is on a call already no exceptions Handoff from Remote to Desktop can be done through set and One X portal On IP Office the
11. N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya Migrating your phone system from Nortel BCM to Avaya IP Office All You Need To Know This document is a collection of available information relevant for companies seeking to move their telephone system from Nortel BCM Norstar or BT Meridien Target Audience This document is intended at administrators IT managers telecoms managers amp purchasers of to Avaya IP Office Nortel BCM50 Phone Systems Nortel BCM200 Phone Systems Nortel BCM400 Phone Systems Nortel BCM450 Phone Systems BT Meridian Norstar 824 PBXs Avaya SMB Expert Partner BT Meridian Norstar Modular 032 PBXs Telefonix Voice and Data BT Meridian Compact Plus Switches 2011 BT Meridian Compact Switches Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya Contents Migrating your BCM 6 0 telephone system ccceceeeeeeeeeeeceeeeecaeeeeaee scenes caeeesaaeeseaaeseeeeeseaeeesaeeseneeseaes 3 IP Office 7 0 improves business efficiencies across the DUSINESS ccccecsseceeeesteeeeeeseeeeeesateeeseaaes 3 But my old BCM phone system still WOrKS oo ecee ce ceeeeeeeeeceeeeeeea
12. Not Disturb On Busy Emergency Power Fail Transfer Assign only 2 call appearances default is 3 and reserve one call appearance for outgoing calls only Reserve Last Appearance feature In BCM other features interact with DND Busy to provide special handling or tones to the caller These are not present in IP Office End To End Signaling short tones internal short tones external long tones internal long tones external IP Office Server does not support long tones BST on IP Office will no be able to generate long tones haan some Avaya phones do N support long tones 3 lt x IP Office Server does not Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya support long tones BST on IP Office will no be able to generate long tones some Avaya phones do support long tones v x IP Office does not have a paging port long tones on _ external paging port Enhanced Restrictions and Overrides _ dialing filters Short codes for sets or Mobile Call Control for trunks vV ARS alternate toll A V alternate restric
13. Option standard always predial or equivalent to automatic In predial enblo IP Office C choice of enbloc on predial or enbloc off automatic dial Ln F 84 Auto Call None Most calls Logging are always g Mode logged but some are Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR Reg no 04351046 VAT no 771959578 http www telefonix co uk N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya controlled by centralized Call Log settings in System Administrati on F 85 Set Call Log x x None Password F 89 Programmed None Release x x Reach throu gh Code Run Stop n F 9 Reach throu None gh Code IP Set F 9x External x x None x Feature Request Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya BCM 50 BCM 200 BCM 400 and BCM 450 handsets button configuration in Avaya IP Office 7 0 7000 Digital Deskphone Group Pickup Transter Last Num Rediai Hends Free 7316 Digital Deskphone previously p7316 bottom right button is dedicated HF Telefonix Voice amp Data Tel 01252 333 888
14. SA DNs with custom call flow autoons __ s T change target line eme OOOO O Remote Access Many most IP Office E IEN a ame a RSE doesn t have dial target lines target lines IP Office doesn t have line line pool access a A Ring Again Again E E A e On Busy Line Pool On No Answer Ringing Call nE lt lt i IP Office usually presents external calls on intercom except for IP Office private lines BST IP Office display is different 7316E will allow to Ignore or send calls to VM ToVM Release button will send call to external call presentation on intercom keys VM In IP Office would need to second call busy configure 2 call treatment on appearances one of intercom keys which is outgoing only Delayed ring never Dela yed ring preference Saved Number In iP Office could use call Redial history Selective Line Redirection Telefonix Voice amp Data Tel 01252 333 888 Kis XA Ringing Line Preference Page Z 9 3 Albany Park Fax 01276 401 122 ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya destination onan incoming call route redirect to PSTN redirect to private network ua V
15. able on the server for review and also ready to be archived Working from home Would your business benefit from a phone system that enables employees to work from home and to have complete access to the communications tools they have in the office speed dial numbers conference calls transfers etc Enabling employees to work from home even just one day a week can deliver tremendous benefits and Avaya IP Office makes it very easy Gradual migration reuse Nortel handsets to protect up to 60 percent of your original investment on a whim Cost is often the biggest barrier keeping companies from upgrading their telephone system Fortunately there is an easy way of reducing costs when you upgrade from your Nortel system to Avaya IP Office just keep using all or some of your existing phones When you look closely at the cost of an upgrade you will see that the phones themselves make up the majority of the cost But you can gain many if not most of the advantages of a new solution without replacing your phones et s face it Ripping and replacing an entire business phone system isn t something that s done e When you upgrade to Avaya IP Office you can keep using your Nortel phones and replace them on an as needed basis e Or make plans to equip select employees executives receptionists sales and customer service employees etc who will benefit the most from the added features of the new IP phones But Avaya s promise of
16. ake advantage of upgrade options that can provide up to 60 percent investment protection Until July 1 2011 you can take advantage of the unique Avaya Trade In Trade Up Program offered by Telefonix Voice amp Data In many cases companies using Avaya IP Office have found that these savings pay for the system in just a few months As part of this guide we will show you an easy way to calculate these benefits for your business But Tt may be true But works is a relative term my old BCM phone system still works the question is does it just work or are there U pg rade yes or no features which improve your business efficiency Old office phone systems which appear checklist published to work fine lack the innovations introduced by modern telephony When the risks and the opportunity cost outweigh the savings gained by holding on to your current solution it s time to upgrade Use the following checklist published by by Avaya the new owners of Nortel Avaya the new owners of Nortel to see if that might be the case in your small business YES you should upgrade your BCM phone system if Your current Nortel telephone system is more than three years old You haven t updated your current Nortel telephone system for several years and the software and or hardware used on your current system is no longer supported You plan on operating your business for at least 5 10 years or longer Your business is ex
17. all Professional Call Recording feature Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk Recording recording data file is handed to the application Contact Store can retrieve the recording from the Voicemail storage Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk On IP office based on A tom tit P route path dest DN Caller ID for all calls or for a Recording YA specified sample proportion Manual Recording Recording Output IP Office does this through to Email B p Voice Mail Pro Recording Output This is done on IP Office to Server for 3rd v with the Contact Store party apps application Dial Attendant Set v none Groups of administrable eS sets administrable digit access i ak external network oN 5 Dial In IP Office R6 for External Outgoing oS DMS100 trunks user Line Identification name can be sent Dial intercom on IP Dial Intercom v Offic
18. ammed the maximum is Module 18 Keys combined for IP and digital sets expansion modules Paper Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578
19. an expensive emergency repair And you risk the biggest cost of all the opportunity cost While you are holding on to your old system newer technology gets better and better delivering efficiencies productivity and cost savings that can far outweigh the value of keeping the old system If you are the owner of an existing Nortel telephone system such as a BCM Norstar or BT Meridien solution rebadged Nortel solutions you may already be incurring these costs right now If that s the case this guide is for you With the acquisition of Nortel in December 2009 you reduce much of the risk normally associated with upgrading from your existing BCM or Norstar solution to Avaya IP Office Use the information provided here to take a close look at the opportunity cost you are paying by not upgrading Also learn an easy way you can get the benefits of new technology and protect up to 60 percent of your original system investment a double barreled set of savings that can actually cover the entire cost of an upgrade Lastly take advantage of the unique time limited Avaya Trade In Trade Up program offered by Telefonix Voice amp Data Together those are a very large set of savings and this guide will show you how to take advantage of this incredible opportunity IP Office 7 0 improves business efficiencies across the business COMpanies using Avaya IP Office have recent years they are not just for making calls anymore A solution su
20. and have a demonstration suite based in Frimley where we d be delighted to demonstrate Nortel handsets running on Avaya migration experts We have put up a complete site for the Nortel BCM to Avaya IP Office migration at http www nortel to avaya co uk which has many more details about switching to Avaya If you have not come across this site we recommend that you have a browse e e e e CO Telefonix Voice amp Data Testimonials A ig A Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya o We were at our wits end with our phone and contact centre supplier experience and were concerned about the levels of customer service being offered to our customers Luckily we found Telefonix a converged voice and data solutions provider who matched us in hard work creativity and knowledge o We ve been delighted with the technology recommendations that Telefonix have made to us In particular investment in Telefonix recommendation of the Avaya IP Office system continues to bear dividends serving our factories offices and mobile sales team to an equally high standard o Our aggressive business plans require shrewd investment in a technology solution that will support the
21. aracters set and hunt group names up to 15 v characters long ee a IP Office has a music port Other than that it can play a short tone or music on Hele Trearmeni clips over and over Music Silence Tones j Silence must be recorded and played as a tone No music on hold over IP on IP Office _ When on busy on held returns busy to new calls when the user has an Busy On existing call on hold This Held feature is useful when a user does not want to be distracted by an additional incoming call when they eo have acall on hold Music on Hold IP Office supports one Sources MoH port lt lt external MoH port and 3 O IP Music source internal recorded files N On Hook Dialing 2 standard dial f J Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR Reg no 04351046 VAT no 771959578 http www telefonix co uk N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya automatic dial v predial Enbloc dialing No page all function on IP Office instead page to a Paging v A v Paging hunt group with all users a hunt group with all user will created by default programmable x time out auto hold on page v v x programmable X page tone on off i i On IP Office use hunt internal multiple i P v v groups to ach
22. ation of call park round the limited park spots robin which IP Office does not have Call Pickup Directed II Pick Extn Somewhat similar to BCM interface Group Call Pickup answers a ringing hunt group call of Graup vi z gh Call Pickup which the user is a Group member Does not pickup up non hunt group Calls to other members of the hunt group l Call pickup The IP Office feature is TAFAS v v oS ay not tied to Night Service but the BCM feature is Answers the call that has Ringing Line been waiting the Ra Queuing Preference longest Default behavior on IP Office Call Retention Retention Gee analog Stations Ae In BCM max 30 on h ltipie set M50 and M450R1 and v v v 50 on M450R3S sets appearances display CLID before pickup Z sz Camp on is a specialized Camp On with V A eS version of callback transfer where the transfer destination only Telefonix Voice amp Data Tel 01252 333 888 Kis XA 3 Albany Park Fax 01276 401 122 ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 Nortel to Avaya Central Answering Position support of CAP modules on M7324 no limit on number of sets with CAP modules supported support of KIM modules on T7316E M7324 no limit on number of sets with KIM modules supported administrable positi
23. care towards its new Nortel acquisition has gone further and there are all sorts of other ways in which this migration has been designed to be as painless as possible e Wiring If your business has traditional phone system wiring you can continue using it with your Avaya IP Office solution If you have a Local Area Network LAN to connect your PCs or servers you can use that instead Avaya IP Office works with either kind of wiring the choice is entirely yours and the savings of using existing wiring are significant Common wiring interfaces available with Avaya IP Office reduce the re wiring often associated with replacement of a communication system making the upgrade fast and easy e Programming the Nortel Data Migration Manager allows key programming from your existing Nortel system to be migrated to Avaya IP Office This minimizes errors and reduces installation costs e Training End user training is minimal as BCM and Norstar phones will start up with familiar default configurations This will facilitate a smooth transition to the many new capabilities of Avaya IP Office while making it easy to access the proven familiar features or the BCM and Norstar phones e As your business grows Avaya IP Office easily grows with you There won t be a need for another upgrade anytime soon Avaya IP Office can handle hundreds of extensions e Get 0 financing Take advantage of leasing options that make it unnecessary to pay any finance charges for u
24. ce Preference Selection next free button is selected Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya Automatic Set p F Bi Relocation Twinning Auxiliary Ringing v v Oo with analog phone IP Office doesn t have an auxiliary ring ring port through aux ringer r p ere alternative solution port twin to analog phone port with ringer on analog phone port IP Office doesn t have an auxiliary page ring port through paging z 7 s alternative solution port twin to analog phone port with ringer on analog phone port Administrabl administrable i V ex e cadences external cadence on analog ports Background Music V v x IP Office has suey kamp P P User Group DSS BLF allows pick up Indication S Bitton placing calls etc In N BCM BLFs may also apply to line pools BST Uses F 0 different Button Inquiry v v v ways to inquire buttons on IP Office sets In IP Office on ISDN trunks where AoC is supported Currently
25. ch as Avaya IP Office one of found that these the top selling solutions on the market today has i inbuilt functionality which is designed to become SES S HEN for the directly integrated into your business including system Ta just a few streamlining operations cutting costs simplifying hiring and business relocation decisions enhancing months customer service and much more Avaya IP Office delivers real business benefits mall business phone systems have changed With the advent of all the new technology in Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya Avaya IP Office helps small businesses grow and become more successful streamlining operations cutting costs simplifying hiring and real estate decisions enhancing customer service and much more Avaya IP Office saves money an independent evaluation from Tolly1 found Avaya IP Office nearly 25 percent less expensive to own and manage than its competition Avaya IP Office delivers bottom line benefits when Avaya IP Office helps lower overhead and increase sales the benefits show up on your bottom line Right now you can protect up to 60 percent of your original investment businesses with Nortel systems can t
26. co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk BCM 6 0 telephony features equivalent features in Avaya IP Office 7 0 Accidental Disconnect v v x Protection In BCM this is an aspect Administration Done Z V of Set based OAM Indication which is not available on BST phones in IP Office Answer Groups v v o pani araupe Collective Answer DSS Button v v x l ATA Adminable P or ATA only On IP Office Passthrough Delay it s not adminable Autodial Keys v 4 Internal DSS Keys v v v Oaa oraup Button In IP Office dial strings can be longer number External Autodial V A o AD Dial can include pause but Key max 24 digits Button cannot be programmed to include reach through codes 1 Automatic Line Selection i Rules are slightly different In BCM external calls are answered before Automatic pinging Line internal then oldest call Incoming Line v v o Berets In IP Office it s the Selection oldest audibly alerting call but it doesn t operate if the phone is off hook and has a held call Rules are different In Automatic Idle Line BCM prime line is Outgoing Prime Line v v eo selected In IP Offi
27. ctory of Administrati Set Speed interface IP Office on can add Dialer and delete entries some user features can add entries e g call log F 50 Select Languageis Controlled in 1 F Language one aspect System 504 of user Administrati locale on F 51 Time Zone Offset for IP None 0 Sets F 52 Park on First on 0 Free SWCA Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR Reg no 04351046 VAT no 771959578 http www telefonix co uk For latest version amp updated information visit Nortel http www nortel to avaya co uk to Avaya F 52 System Wide Call Park 1 F Call appearance 536 Appearances buttons Retrieve Pag Oldest SWCA None 7 Call F 53 Retrieve 8 Newest None SWCA Call z A ap ee Call Listen F 6 Select Ring Very similar to Local to None Local to Type BCM phone phone interface Can therefore therefore also select phone specifi phone specif ring volume C ic here through the volume bar F 7 Select Very similar to Local to None Local to Display BCM phone phone Contrast interface therefore therefore phone specifi phone specif Cc ic F 80 Select Ring Very similar to Local to None Local to Volume BCM phone phone interface therefore therefore phone specifi phone specif C ic F 81 Move Line None F 82 Select In BCM On hook Enbloc Dialing choice of dialing is dialing
28. e automatic dialing auto HF on BCM Dial Mode for es Pulse only supported in lines Pulse Tone Russia on IP Office Dialtone Detection On IP Office doesn t actually detect dialtone this is a configurable Walton dialtone ld delay In BCM this is a user invoked feature code Direct Station Select z User Buttons ooo buttons i Mobile Mobile Call Control can do DISA amp twinning some security checking via one x caller ID and user can mobile lite access dial tone via star Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk VMPRO Distinctive Ringing Cadence internal external Do Not Disturb code VMPRO can do some DISA equivalent _ __ EAEE Do Not Disturb On Off IP Office has 3 internal external and recall callback on BCM In IP Office DND makes the set busy for the purposes of CFB In BCM DND just stops the call from alerting audibly Different idle display on BCM and IP Office Do Not Disturb Exception Add Delete This feature adds a number to the user s Do Not Disturb Exception Numbers List This can be an internal extension number or external ICLID For further details see Do
29. e does not support any current phones with Q amp Z labeled on 0 Release Record a Call IP Office does not support any current phones with Q amp Z labeled on 0 IP Office users can reject an alerting call by deflecting the call to voice mail by pressing the Release button Record to Voice Mail H Record to file with SFTP transfer Le Announced Record a Call Silent Record a Call This is the Silent Record A Call feature in BCM IP Office also records call with Voicemail Pro This is the Silent Record A Call feature in BCM Remote Access DNs l target line DNs This is the Silent Record A Call feature in BCM Option for announced or silent available on Voicemail Pro based recording l This is the Silent Record A Call feature in BCM Option for announced or silent available on Voicemail Pro based recording CO Mobile call control 1 X N Mobile l Fi e Could be implemented Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk with Hunt Groups Similar functionality to Avaya available on Voicemail Pro DI
30. eeeeaee scenes ceaeeesaaeseeaaeseaeeeseaeeesaeeeeneeteaes 4 What only IP Office 7 0 gives YOU ccceceeeeeeeseeeeeeeeeeeeeeaeeeeaeeseaeeeceaeeesaaeseeeeseaeeesaaeseeaeeseeeeesaaeeesaeeseeeeee 5 Gradual migration reuse Nortel handsets to protect up to 60 percent of your original investment 7 BCM migration experts Telefonix Voice amp Data c ccecceccceceeeeeeeeeeeseeceeeeeceaeeeseaeeeeaeeseneeeseaeeeeaeeeeneeeeaes 8 Telefonix Voice amp Data Testimonials ccccccceeeeeccneceeeeeeeeeeeaeaeceeeeeeecaeaaeaeeeeeeeseceaaaeaeeeeeeeseeeneaeeeeeeeess 8 IP Office testimonials gies cisapeswedevaes cccviubacadciaesecevansdacdevathaccvanhaecasiaasocevausdeedsauasaccedaraceceabescesdieedeadesalecceivbaes 9 Unique UK Avaya trade in trade up program eeeeecceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeseaeeeeeseeeeeeteeeaeeeseneaeees 10 What does the trade in trade UP program involve eceeececeeeceeeeeeeeeeeceeeeeceaeeesaaeeeeneeseaeeesaeeeeaeeeenees 11 Walt There S mMore oniinn anra aaeain a aaa a aaah aaa Eea aa Aaa S aaa RAE A 11 Act soon Program ends July 1 2011 c ccsescsscsssessssssessssesssssssscssscsssesscessscstsesscessscaessseesssseerseesesesseaes 11 BCM 6 0 telephony features equivalent features in Avaya IP Office 7 0 ccccscccessesceeessereeeeeeseeees 12 BCM 6 0 voicemail features equivalent features in Avaya IP Office 7 0 cccceeesceeeeeeeeeteeeeneeeeeneeees 35 BCM 6 0 UC features equivalent features
31. et all buttons to For latest version amp updated information visit http www nortel to avaya co uk Feature code is IP Office available for 1100 Feature or 1200 users on IP_ Equivalent Office Alternative x None Very similar v to BCM None interface On Abbreviated 1100 1200 Dial Program F 1 and F 2 do the same thing v On Abbreviated 1100 1200 Dial Program F 1 and F 2 do the same thing vV Very similar Self Adminis to BCM tration z interface Fewer options than BST on IP Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 Must be assigned to a button in System Administrati onor Self Administ ration Must be assigned to a button in System Administrati onor Self Administ ration Must be assigned to a button in System Administrati on Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk default or to Office select from a interface No list of option to features If scroll through the user has a list of login code programmabl password e features defined then he will be prompted for it before being allowed to program buttons In addition users will have the option to program features on button by scrolling through a list of features See below under for a full list of selectable features F 4 Program Very similar to Personal System Personal BCM dire
32. for Directory The user can scroll through the Directory using the volume bar facility designation v v x z License Keys System speed dial functionality can be achieved through the IP Office system directory The IP Office Directory functionallity which will provide access to internal numbers hunt group numbers personal directory entries and system directory entries BST user can adda Directory button to their set through F 3 after pressing F 3 they can select from a number of available features including Directory On digital sets with two line display the user can also press a Call Appearence button Intercom the set will label one of the softkeys with Dir for Directory The user can scroll through the Directory using the volume bar Could be achieved with short codes that specify facility designation v v o specific line groups that haga could contain only one ae o E eT v restriction override 2 P Z A capability trunk Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Software Keys System Speed Dial v v S Directory Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya naming outgoing l l IP Off h digits hides the v 7 S
33. ice CFB and CFNA share a destination If not configured then the CFAC destination is used On Off Forward the user s hunt Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Forward group Calls to their v Hunt Group forward number when Calls the user has Forward il Unconditional active Forward the user s internal calls to their y Forward forward number when Internal Calls the user has Forward Unconditional active Enabled by default This feature turns off the forwarding of internal Disable calls for the user It v Internal applies to Forward Forwards Unconditional Forward on Busy and Forward on No Answer This feature cancels all 2 Cancel All forms of forwarding on Forwarding the user s extension including Follow Me Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya and Do Not Disturb Disable This feature turns off the Internal forwarding of internal Forward calls for the user It Uncondition applies to Forward al Unconditional only This feature turns off the forwarding of internal calls for the user It applies to Forward on Busy and Fo
34. ieve paging zones i to multiple zones On IP Office use analog set port as paging external speaker v v speaker no contacts for signaling use VOX on PA or add on Pre Selection Call z 7 In IP Office must be Screening configured for the user Prime Line v v gt ernie i Preference The IP Office can be configured to achieve Prime Set Call 7 7 some of the same Capture functionality No programmed by default on IP Office assign a prime set to a trunk or target v v x line call forward F yf transfer to prime set callback extension M to prime default ringing v x delayed ring x transfer DND selective call K forward DND transfer to F 7 prime set Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk Privacy Control HLR extension to E prime set overflow call Pa routing Priority Call y In IP Office riv intr Privacy on Lines eS privacy intrude status configured per user rather than per trunk Privacy In IP Office button must Pulse to Tone Conversion Q amp Z Administration Q amp Z default button be configured by admin IP Offic
35. ile fax number home office number etc But managing all of these phone numbers is a problem Customers aren t sure what number to call To stay in touch employees end up giving out personal numbers Avaya IP Office eliminates the problem by managing all your different numbers through your office phone system Employees only need to give out one number i e the office number and Avaya IP Office sends those calls to the number you designate anytime and to any device So if your employee is out on the road they ll never miss a single call Conference Calls Older phone systems were designed for one to one communications or very small conference calls But today many calls are conference calls with a large group of people on the line Small businesses can and do spend hundreds or thousands of pounds on third party conference call services using dedicated conferencing services and numbers If that s you it s definitely time to make a change Avaya IP Office has two conference bridges so there are no outside charges for conference calls Plus the calls can be arranged at a moment s notice passworded and more Connecting Multiple Offices In the past if you had more than one office or business location you needed a separate phone system for each site Sharing resources between sites was not possible That s not the case anymore Avaya IP Office lets you share resources messaging anda receptionist between offices If one office is cl
36. in Dial Direct Automatic Intercom D ial Intercom Voice cal Deny MM Volume Contrl V J YF MT o O Wat forbiatone L L Private ASENNA Features MCDN networking Moneo fff e A Basic Call Calling Called Party Fe a a a a a fe ee RES Name me l A e S y o Indication MWI Trunk em TAT mmnm O Optimization TRO i aan Camp on on oe TAT support expansion to AA ee CallPilot amp IVR wong A E O S pO Q Sig networking via IP Piece supports in all PRI territories T1 E1 Voice Call manually invoked Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya Basic Call Calling Called Party Number Calling Called Party Name As you can see many of the Features of the Nortel 50 Nortel 200 Nortel 400 and Nortel 450 already exist in the IP Office Mm oO a a4 Telefonix Voice amp Data Tel 01252 333 888 SED 3 Albany Park Fax 01276 401 122 S ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 http www telefonix co uk VAT no 771959578 v N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya BCM 6 0 voicemail features e
37. in IP Office 7 0 cceceeeeeeceeeeeeeteeeeaeeeeneeseeeeeeaeeesaaeeeeneeees 39 BCM 6 0 feature codes equivalent features in Avaya IP Office 7 0 ccceccceceeeeeeneeseeeeeeeeeeeeaeeeeneeees 43 BCM 50 BCM 200 BCM 400 and BCM 450 handsets button configuration in Avaya IP Office 7 0 47 BCM and Norstar handsets supported and not supported on IP Office 7 0 lessees 49 gt a Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya Migrating your BCM 6 0 telephone system hen your telephone system lasts beyond its W useful life you risk paying a significant Reuse handsets to opportunity cost by holding on to it Every technology has a useful life that s when it performs protect up to 60 the way it was intended and adds value to your business But what about when a technology just percent of your keeps on working even after its useful life is over original system At first this may seem like a good thing your business investment enjoys short term cost savings by not upgrading But in fact you risk other costs that can far outweigh those savings You risk the cost of business disruption if the technology suddenly fails You risk the cost of paying for
38. mal contact centre Put your sales and service people into hunt groups and manage communications loads in each group Connect different groups to specific inbound numbers so each person in the group is familiar with those calls Connect your contact centre to a database that automatically triggers the retrieval of the customer s record Take advantage of specialized software and reporting capabilities to evaluate agent workloads and fine tune performance Large banks brokerage firms major credit card processors and other companies have long enjoyed this ability and now with Avaya IP Office a small business can do the O same thing Sp A Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya Call recording Would you like the ability to record customer calls and the way calls are handled in your business This is a critical way large businesses keep tabs on quality and identify instances of inaccurate or poorly conveyed information that can negatively impact customer experience Gaining knowledge through call recording is vital for training purposes and may be needed for compliance purposes You can set up Avaya IP Office to record all calls at set intervals randomly etc They are then avail
39. ne to search find the same listing and immediately place the call by just pressing a button These listings may range from corporate contacts stored in Microsoft Active Directory to your personal contacts in Microsoft Outlook Either way searchable directories appear right on the phone s display for convenient access Avaya IP Office will also provide you with at a glance presence information so you can instantly see which co workers are available or on the phone Billable hours Having trouble keeping track of your billable hours Avaya IP Office can help with reports that associate inbound and outbound calls with specific billing or tracking codes You can track factors including the length of calls for each client that can later be packaged into detailed reports for accounting and billing purposes It s an ideal solution for professional services companies from law offices to accounting firms Communications control So your entire London based executive team is attending a conference in Edinburgh Rather than have them waste time calling in for voicemail messages redirect all business related calls to mobiles using Avaya IP Office The same value is there if you have just stepped out for lunch calls to your office phone can ring simultaneously on your mobile Now that top customer doesn t have to leave a message he or she can get you directly Enhanced Voicemail Sometimes voicemail is necessary you can t answer every call For a modern
40. ness looking for enterprise grade functionality without having to fork out big business dollars ZDNet e _ Avaya IP Office not only delivers the most features such as powerful integrated messaging and conferencing that enhance productivity and mobility but it leads the market when it comes to offering the best variety of phones including wireless and pc based phone capabilities Miercom e _ Avaya IP Office system phones are not the most expensive on the market to purchase or rent Plus they are reasonable to maintain This can be great news for those who simply do not want to put out a lot of money on the transition Switching to an Avaya IP office phone system is a big step When this brand name is selected to power a system most companies find they have made an ideal choice in regard to pricing quality and risk VOIP phones blog OY a0 Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya e _ Avaya IP Office with Microsoft CRM provides a unified solution that helps small and medium businesses improve their customer facing business processes and leverage their communication network to better serve their customers Microsoft Unique UK Avaya trade in trade up pr
41. nning secondary is an extension on the IP Office system Internal Twinning is similar to BCM Answer DNs Internal Twinning does support Line Appearance calls Bridge Appearance calls Automatic Intercom calls Callback calls Paging calls and Follow Me calls IP Office Contact Center Contact Centre callscanuse Pa es agents can use Twinning FMFM Twinning but reporting is inaccurate Internal Twinning x x v Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 Nortel to Avaya BCM 6 0 feature codes equivalent features in Avaya IP Office 7 0 Feature code is available to BST users on IP Office F HO Exclusive x LD Hold F 0 Key Inquiry v F 1 Program External Autodialer vV F 2 Program Internal Autodialer v F 3 Program Feature Key v Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk Very similar to BCM interface Very similar to BCM interface If the user has a login code password defined then he will be prompted for it before being allowed to program buttons Very similar to BCM interface If the user has a login code password defined then he will be prompted for it before being allowed to program buttons Very similar to BCM interface and can also be used to s
42. o f Pi does not hide digits from the user gits alpha tagging COE ee ae oe eee eee k call System Wide Call Park ca Appearance SWCA b Tandeming ina private Network Basic _ In IP Office could be configured with HGs similar feature exists in Partner mode User rights templates In IP Office this does not and user block the menu items on short sets Telephone Admin Lock Alternate Route Selection Time of Day Route Selection Time Date Display Background O y o O o User Invoked ea User Invoked Te a a FE E Different user interaction between BCM and IP Immediate Office On IP Office calls need to be joined as last a with Announcement EAN Return via Conference In IP Office this can be Trunk Answer From z P invoked any time not just Any Station TAFAS for Service Modes Ringing Service trunks Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N O rte For latest version amp updated information visit to Avaya http www nortel to avaya co uk BST User programmable features keys are supported on IP Office can be restricted through User Programmable login code for user In IP Feature Keys Office the Self Admin button can be added to a set some features can be programmed only via System Adm
43. ogram offer available for Nortel Norstar and BT Meridien customers who wish to trade up and replace their phone systems with an Avaya IP Office and Avaya IP Office handsets Avaya have not extended their Trade In Trade Up Program to Europe so Telefonix Voice and Data are offering it instead Ty Avaya Trade In Trade Up Program from Telefonix Voice amp Data is a unique EMEA Avaya The Avaya Trade In Trade Up Program applies to all of the following Nortel BCM 50 Phone Systems Nortel BCM 200 Phone Systems Nortel BCM 400 Phone Systems Nortel BCM 450 Phone Systems BT Meridian Norstar 824 PBXs BT Meridian Norstar Modular 032 PBXs BT Meridian Compact Plus Switches BT Meridian Compact Switches Using any or a mixture of the following Nortel phones Nortel T7000 Phone Nortel T7100 Phone Nortel T7208 Phone Nortel T7316 Phone Nortel T7316e Phone BT Meridian Norstar M7000 Phone BT Meridian Norstar M7100 Phone BT Meridian Norstar M7208 Phone BT Meridian Norstar M7310 Phone BT Meridian Norstar M7324 Phone Nortel T7406e Cordless Phone Nortel 4135 DECT Phone Nortel 4145 DECT Phone Nortel 4145EX DECT Phone Nortel 7420 DECT Phone Nortel 1120e IP Phone Nortel 1140e IP Phone Nortel 1220 IP Phone Nortel 1230 IP Phone Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N
44. on visit http www nortel to avaya co uk to Avaya the same rights and a options This is the same as split consultation v v x conference IP Office does not do that force release a gt 7 conference party In IP Office the user can hold their place no music on hold IP Office allows to drop single parties based on phone used hold conference split conference transfer via Not entirely the same on f 1 v ee eee IP Office but very similar internal transfer via T Not entirely the same on conference 2 v v v f on IP Office but very similar external parties IP Office has 64 parties Ad Hoc per conf max 128 Conferencing 7 p BCM50 has 18 max and multiparty gt 3 per conference BCM450 party has 124 max and per conference Equivalent service exists but scope of user Meet Me Z Z Conference interface varies from Conferencing Meet Me phone to phone DTMF menu and control not available Professional Call Recording Recording on IP Office done with VM Pro Manual and Automatic recording of all calls ora of calls in a time period for extensions or groups available The output of recording is always voicemail A third party app Contact Store external product name is witness interworks with C
45. ons with extra capabilities limited number of positions Class of Service dialing abilities line pool access feature access change via DISA or COS password Conference tone on conference 3 party Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk SISSA 24 SSSA For latest version amp updated information visit http www nortel to avaya co uk v DSS modules v DSS modules vA User rights eS g templates Oo S Oo 7 Authorizatio n codes Conference Add P Conference Tones x Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 alerts when he is free Equivalent available On M7324 set only up to 2 CAP modules per M7324 On T7316E set only up to 9 T24 per T7316E with added power supply 4 per T7316E with no added power supply IP Office generally allows a line appearances an all programmable buttons so specific positions with extra capabilities are not needed Limit of 1024 buttons on expansion modules on IP Office No direct equivalent on IP Office Typical use cases are linked to DISA and permissions BCM has option to bypass Class of Services settings for a set with right credentials IP Office does not support this users will have to login with different user and rights In IP Office all conference parties have N r t For latest version amp updated informati
46. osed calls can automatically be diverted to the office that is open callers won t even notice Employees can reach each other with just a 3 digit extension Ln whether they are across the hall or across the county and using IP telephony it doesn t cost a bean L If your business has more than one location now or is planning to open more locations in the future S this capability is a great reason to consider an Avaya IP office phone system solution Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya No Cost Moves Adds Changes Does it seem like even the smallest change to your current telephone system requires a costly visit from a technician If the answer is yes it s definitely time to make a change An Avaya IP Office solution lets you make moves adds and changes without calling a technician and incurring any costs That means if you add an employee or change the way calls are routed in your business you can make the change yourself The savings are significant and the flexibility is a real advantage Corporate directory Presence Why on earth would you keep a Rolodex rotating file device used to store business contact information when you can easily use your pho
47. p to 60 months N a0 ig Aa Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya e scores of companies around the world are relying on Avaya IP Office not just to improve their communications and to save money but also to change and improve the way they do business Here are a few US examples e An lowa based online retailer of custom clothing printed designs on shirts jackets etc discovered that its old phone system was not making it easy for customers to get to their preferred sales representative quickly enough Intelligent call routing on an Avaya IP Office phone system faster and more accurate helped generate a 15 percent increase in sales e A financial services company with offices in New York and San Francisco discovered that it was frustrating customers by double screening them asking for basic identifying information over and over and also losing deals if callers were not instantly connected to a sales representative By using Avaya IP Office to set up a formal contact centre and also have incoming calls ring simultaneously on a sales rep s mobile phone it was able to save deals that were being lost It also cut costs so much by eliminating the need for
48. periencing growth and or your business will be relocating in the near future Email and mobile communications are important to your business A significant portion of your sales and customer service takes place through your telephone system Your business relies on conference calls Your business makes heavy use of fax communications You need call recording capabilities for compliance purposes or to improve employee training You operate more than one location You may not need to upgrade your BCM phone sysiem if Not every company with an existing Nortel solution needs to upgrade While you can unquestionably benefit from a new solution the gains may not be enough to offset the savings of just holding on to what you have now This may be the case if Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR http www telefonix co uk VAT no 771959578 Reg no 04351046 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya e You acquired your Nortel system less than three years before April 2011 e You plan on closing or merging your business soon e Communications is not important to your business i e you don t do any sales or customer service over the phone or via email You don t do any advertising where you promote a phone number or website You don t use a mobile phone You ne
49. port Exclusive Hold IP Office does this partially This feature rings the user back requesting them to unhold the held Hold line In BCM if the user REE HAS RENNA Timeout does not unhold the call BCM will ring the prime set it is on this last point that BCM and IP Office differ Fospitaliny Features i Pe This can be done on IP This can be done on IP R mae fet ei Office with 3rd party Telefonix Voice amp Data Tel 01252 333 888 AED 3 Albany Park Fax 01276 401 122 S ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya hospitality applications This can be done on IP Room Occupancy v v o Office with 3rd party hospitality applications Host System Signaling Codes link programmed On IP Office can enter release pause pauses of fixed durations run stop timed v v gt as part of speed dial but release wait for cannot define Start Stop dialtone like BCM Achieved by programming piara Coroa Ag v v eo button short codes only Link hook flash fe to users that require it network transfer z J 7 PSTN PSTN Also called Hotline on IP Office D User Hat une k d 7 note Shortcode No option to hotline after timeout IP Office Hunt Group Bane functionality is much Hunt Groups
50. quivalent features in Avaya IP Office 7 0 IPD itige IP Office BCM50 ti Essential voice Mall RIs6 0 BCM450 Edition B P pene BCM200 4 VoiceM ocean 00 RIs 6 0 ail Pro limited by the size of limited by the IP the size of Office the configur Memory Number of ation amp Card amp Mailboxes supported 100g 10og should should not not exceed a exceed total of a total 1000 of 1000 mailboxes mailbox es Upto 6 Maximum No of Up to 40 simultaneo Concurrent Calls 10 63 depend us calls IP ports ent on Offcie license 500V2 PC depend Recording Time oe 400 hours ae Mp tos hours Require hours s 1MB per Runs as a service v v v x Multi lingual support v v v Voicemail for 7 P Individual users Voicemail for Virtual v v v Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya users Voicemail for Hunt 2 2 y Groups Group Broadcast v vV vV x Integration with Microsoft Exchange x x v x Server 2007 Capable to interact with Blackberry v v v x solution Resilience and z A y e Backup Small Community 7 Network Operation Centralized l 7 J 7 Voicemail Services Distributed Voicemail Servers in x x v x an SCN Internal Voicemail Ringback x x amn Internal exte
51. r t l For latest version amp updated information visit http www nortel to avaya co uk to Avaya What does the trade in trade up program involve handset Telefonix Voice amp Data will give you a reduction on that new phone This is a tiered Q simpy for each phone from the list above that you replace with an Avaya IP Office offer the more phones that you trade up to a new IP Office model the higher the discount Number of phones traded up Reduction on each new phone 1 phone 30 phones inc 10 31 phones 100 phones inc 12 5 More than 100 phones 15 In other words replace a 50 handset BCM 450 with a 50 handset IP Office and you ll get 12 5 off each phone Wait There s more h yes there is This is a double offer Telefonix Voice amp Data are also offering 10 off each IP Office platform IP500v2 as part of this launch promotion Phone systems traded in Reduction on each IP500v2 Any 10 So if you replace a 50 handset BCM 450 with a 50 handset IP Office and you ll not only get 12 5 off each phone but 10 off the IP500v2 as well Act soon Program ends July 1 2011 itself was launched with Avaya IP Office 7 0 The offer ends July 1 2011 offer applies to all Ts is a time limited offer timed to commence with the launch of nortel to avaya co uk which contracts signed before that day Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix
52. rna only l Voicemail Help TUI v v v x Message Waiting P up to V P Indication 5 Pupae Visual Voice interactive menu on v v v v phone display Integration with i P p Phone Manager Pro Personalized 2 p yf V Greeting Extended personal i p x x 9 2 x Greetings Continuous Loop i z 7 z Greeting This IP Office feature Eorward to Email z A p z allows to forward a single VM to an email account through the VM UI Copy to Email x x v v Listen To Email Text s 9 912 k To Speech Send Email z z 7 P notification Telefonix Voice amp Data Tel 01252 333 888 3 Albany Park Fax 01276 401 122 Camberley Email info telefonix co uk Surrey GU16 7QR Reg no 04351046 http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya Save Message v v v v Delete Message v v v v Forward Message to r 7 a another Mailbox Forward to Multiple V V Mailboxes Forward with a ws J Z Y Header Message Repeat Message v v v v Rewind Message v v v v Fast Forward 7 7 7 Message Pause Message v v v x Skip Message v v v Z LIFO FIFO Message a A a Playback Option Set Message Priority v v 9 2 x Set automatic message deletion vV v v x timeframe Alph ic D p AnUmENG ata z z 9 2 g Collection Callers Caller ID time J V z and date announced Call Back Sender if Z 7 V P Caller ID available Remote Access to n A uf J Mailbox User Definable PIN J V j
53. rward on No Answer Disable Internal Forward Busy or No Answer call forward override call forward SS Call Identification Identification ei demifeation Calls emat Cals J PSTN and ISDN calls In IP Office not supported from ISDN but supported for QSIG and internal calls In IP Office depending on the phone type caller ID can be viewed via preselection or by scrolling through the buttons On BCM this is a user invoked feature code or caller ID can be via preselection _ Centralized Call Log on IP Office 30 per user 10 per hunt group In N BCM there is no fixed max per user it can be configured differently for each user Called Line Identification Call Inquiry Call Log Call Park a a Call Park O with callback NA COC Foa callback timer ark Timeout Timeout laa with prefix _administrable Oo Telefonix Voice amp Data Tel 01252 333 888 Kis XA Page 1 6 IP Office dialing plan 3 Albany Park Fax 01276 401 122 ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya including nil call park retrieve call park code V On IP Office unlimited increase to 25 park spots Applies to alloc
54. separate fax lines and other services that its Avaya IP Office phone system paid for itself within a year e An active veterinary clinic and dog grooming service outside Cincinnati is using its Avaya IP Office solution in a new mobile veterinary practice making house calls using vans equipped with examining tables medications and Avaya IP Office phones In effect the mobile clinics become another extension of the office phone system making it easy to communicate with doctors back at the home office In addition the practice estimates that its Avaya IP Office solution made it unnecessary to hire five to eight additional people to handle an increased volume of business translating into annual savings of over 200 000 a year BCM migration experts Telefonix Voice amp Data re Voice amp Data have installed and Avaya telephone systems since the launch of the IP Office platform We maintain Avaya IP Office AVAYA system solutions for every size and type of business and have more than 2500 phone system solutions throughout the UK Telefonix Voice amp Data is accredited SMB Expert B 5 BUSINESSPARTNER by Avaya as an SMB expert company the highest level of technical certification for IP Office partners Telefonix Voice and Data is one of the test centres Telefonix Voice amp for each new version of Avaya IP Office including IP Office v7 We have had Nortel handsets running Data the Nortel BCM on IP Office since the beta
55. tions route selection allow restriction of gf Z and External Line Access 7 Ji Code o 7 IP Office uses an IP Offi h port for p paging paging i Must be programmed on Trin as v v v Flash hook a button via System Hook Flash to Administration Flexible Numbering Plan adminable 2 individual dn s adminable line 2 pool codes CA adminable call park V j x Not applicable _ prefix code adminable dial 7 eS attendant code only data calls dropped during Telefonix Voice amp Data Tel 01252 333 888 SED 3 Albany Park Fax 01276 401 122 if ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 N r t i For latest version amp updated information visit http www nortel to avaya co uk to Avaya Not applicable IP Office changing dn ae SER oe i A i oul a oo length Max up to 9 digits outgoing translation table Short codes routing codes digit absorption in routing codes N Group Handsfree a mute 7 ae Toggles between the use H Headset Paoa of a headset and the telephone handset In IP Offi Automatic Normal Hold confi u a configurable Auto hold or Hold gurable per drop call user Automatic IP Office doesn t have Exclusive Hold exclusive hold _ auto hold on page I Hold U Hold Mut ual Hold Exclusive Hold IP Office doesn t sup
56. ver do conference calls You do not do any fax communications You only have one office The checklists provided above are just Avaya s guidelines Ultimately the decision to migrate your phone system is never simply a yes or no decision so arrange a meeting with Telefonix Voice amp Data to discuss your options and see what you may or may not benefit from when migrating to IP Office What only IP Office 7 0 gives you nother way to decide is to look at some of the key capabilities of a new Avaya IP Office solution These can be so important to a growing business that even if you are missing just one it s time to consider sourcing an updated telephone system Know who is calling Knowing who is calling before you pick up the phone is a great convenience and essential for sales and customer service If your current telephone system is so old that it can t support Caller ID it s definitely time to make a change A solution such as Avaya IP Office supports Caller ID and more and can link to your customer database CRM solution such as Salesforce com so that when a customer calls Avaya IP Office can automatically bring up a screen pop of information about the caller This in turn means faster responses to customer queries and more data collection about your customers all a good thing One number Contact Today an employee might have a half dozen or more phone numbers office extension office mobile personal mob
57. xternal destinations Telefonix Voice amp Data 3 Albany Park Camberley Surrey GU16 7QR http www telefonix co uk v Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 user will then be able to perform supervised and un supervised transfers shuttle switch between held calls and conference Conference add and transfer to a meet me conference Not supported on IP Office Twinning is enabled and disabled through the set features and remotely via Short Codes and FNE Using FNE twinning can only be activated or canceled from the programmed remote destination number CLID required Twinning is self configurable through Set via short codes Default behavior in IP Office not configurable If a user is on the phone deskphone or twinning destination a second call will not be twinned When DND is on twinning is always disabled no exceptions Twinning supports internal and external destinations BCM only supports external destinations N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya This is typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension e g DECT When a call is made from either twinned phone the call will appear to have come from the primary Internal phone when the Twi
58. y ae Alternate i Route with busy route extend to prime set J y Selection i or fallback on the ICR through Key Inquiry a ca Synchronization i RFC868 No direct equivalent Some features in IP Office that cover some requirements are Time Profiles per HG and Night Service In IP Office users not Set and Hunt Group j J sets and HGs have Names hames Service Modes Page gt 0 On IP Office BST users can program presonal speed dials with F 4 and use them via FO In addition the M7000 and BST set users can leverage the IP Office Directory functionallity which will provide access to internal numbers hunt group numbers personal Set Speed Dial oreren directory entries and system directory entries BST user can add a Directory button to their set through F 3 after pressing F 3 they can select from a number of available features including Directory On digital sets with two line display the user can also Telefonix Voice amp Data Tel 01252 333 888 Kis XA 3 Albany Park Fax 01276 401 122 ISO Camberley Email info telefonix co uk 9001 Surrey GU16 7QR 2000 Reg no 04351046 J http www telefonix co uk VAT no 771959578 N r t For latest version amp updated information visit http www nortel to avaya co uk to Avaya press a Call Appearence button Intercom the set will label one of the softkeys with Dir
59. y If call is not answered on the extension the call is being forwarded to the IP Office will handle call based on the rules for the forwarded to destination e g send the call to the VM of forwarded to destination z Follow Me To _ a Follow Me Here Tel 01252 333 888 Fax 01276 401 122 Email info telefonix co uk Reg no 04351046 VAT no 771959578 Follow Me is similar to Forwarding except that the destination can only be internal Follow Me is typically used when a user is going to be working away from their desk for example in a workshop All the call settings the user has on their main phone will apply to calls that follow the follow me feature Nortel to Avaya For latest version amp updated information visit http www nortel to avaya co uk call forward busy call forward no answer 7 ra Forward On Busy On Off o v v v Forward On No Answer including forward on busy or no answer Follow Me can be set either from the users main phone Follow Me To or from the phone where they want calls to be received Follow Me Here Several people can have their phones forwarded to a follow me destination and if the phone has a display it will indicate who the call is for In IP Office CFB and CFNA share a destination If not configured then the CFAC destination is used In IP Off
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