Nortel IP Softphone 2050 User Guide
Contents
1. Quick Dials To open the list of contacts stored in the Quick Dials section of the Local Directory Redial List To open the list of up to 20 of the last calls you made Callers List To open the list of up to 100 of the calls you have received Local Directory To open the Local Directory Show Lines To change the tray on the Call Control Window show or hide the line buttons Copy To copy a network service feature or folder Quit To quit a network service or feature Hot keys Within the Call Control window the computer keyboard provides hot keys to access common features e Enter Answer a call e F12 Release or terminate a call Esc Release or terminate a call e F5 Put call on hold IP Softphone 2050 Call Control window e F1 to F4 correspond to the soft keys 1 to 4 e Alphabetic keys map to numbers like dialpad mapping e Arrow keys are equivalent to the navigation keys e Alt V can be used to paste data into the interface For example you can copy a phone number from an application and paste it into the IP Softphone 2050 interface using the Alt V key combination Local Directory The IP Softphone 2050 Local Directory enables you to store a phone directory on your computer and link to external directories It also enables you to filter directories so they are easier to use Note Do not confuse the IP Softphone 2050 Local Directory with the Network Directory that you can access by2. Personal e mail account Note You cannot send e mail using the IP Softphone 2050 Properties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you need to be available when you call the contact Properties Settings tab Use this tab to select which telephone number you dial by default The Default Dial telephone number setting you specify here applies only to this contact Managing contacts with the IP Softphone 2050 Note You can dial a contact s non default telephone number by right clicking the contact and selecting any other telephone number that appears in the pop up menu Managing IP Softphone 2050 calls Managing IP Softphone 2050 calls Making telephone calls Before making a call ensure that you are wearing your headset To make a call 1 Select the line you want to use by clicking a Line key 2 Choose one of the following methods to enter the phone number Enter the phone number using the number pad on your keyboard Use the mouse and the IP Softphone 2050 dial pad Open a directory application such as Personal Directory Redial List or Callers List scroll through the directory and double click the number you want to dial Note To make a call on your prime telephone line click the Answer Handsfree button and dial the telephone number as described above
3. The IP Softphone 2050 is not configured to direct all call audio to the headset Action Configure the USB Headset by doing the following Go to the IP Softphone 2050 Call Control Window Click Application Menu Click Configure Audio Select Headset Microphone Choose USB Audio Device from the drop down list Choose Headset Speaker Choose USB Audio Device from the drop down list Chose Ringing Speaker oO ON Oa F ODN D gt Choose the desired device from the drop down list 10 Click OK Directory problems Redial List and Callers List must be available on your Call Server and the appropriate class of service must be enabled in order for you to use them If you cannot access Redial List or Callers List contact your system administrator Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List are features supported on CS 1000 systems running CS 1000 Release 4 5 software The contents of these directories are maintained in a remote central database called the Application Server To open Personal Directory Redial List or Callers List 1 Tap the Directory icon 2 Make your selection from the following list Personal Directory Callers List Redial List Password Administration Note The Personal Directory Redial List and Callers List features have a one minute time out control period If the applicat
4. Answering telephone calls Before answering a call ensure that you are wearing your headset When you receive a call you hear the IP Softphone 2050 ringer through the Ringing Speaker and you see Caller ID if available on the display area Note The Ringing Speaker is the device you specify on the Select Sound Devices screen of the Configuration Utility To answer a call e Do one of the following Click the Answer Handsfree button Click the Line key of the ringing line If you are on another call that call is put on Hold Managing IP Softphone 2050 calls Note To switch between callers click the appropriate Line key Holding and retrieving telephone calls Before using the phone ensure that you are wearing your headset To put a call on Hold or retrieve a call from Hold 1 Click the Line key for the call 2 Click the Hold button Hanging up telephone calls You must terminate a call when it has ended To hang up a telephone call 1 Click the appropriate Line key to ensure it is selected 2 Click the Goodbye Release key IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050 See Installing the USB Headset Kit on page 24 Overview The features of the USB Headset Adapter are described in Table 2 Table 2 USB Headset Adapter elements and functions Part 1 of 2 Element Function
5. The server that supports your IP Softphone 2050 determines what features you can access For example Call Conference Call Transfer and Call Forward Features The IP Softphone 2050 supports the following features 12 programmable feature keys 6 Programmable Line DN Feature Keys self labeled and six lines features accessed by pressing the shift key e 4 soft keys self labeled that provide access to a maximum of 10 features e multi field display e directory capabilities that are stored locally on your PC or linked to external directories such as LDAP Microsoft Outlook and ACT contact management software e Personal Directory Redial List Callers List and Password Administration stored on the application server for systems running CS 1000 Release 4 5 software e one click direct dialing from various windows and applications 6 specialized fixed keys DN Feature Tray selection Directory IP Softphone 2050 overview Inbox Message Shift Services Expand to PC e dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message waiting e user selectable ringer that enables the PC speakers or the headset to ring for incoming calls e macro functions for programming lengthy dialing patterns Main parts The IP Softphone 2050 consists of four main parts e The Call Control window on page 10 e The Local Directory window
6. Volume To increase or decrease the headset volume Mute To listen to the receiving party without transmitting Click the Mute button again to return to a two way conversation The Mute button mutes the Headset microphone Answer Handsfree To answer and make calls Hold To place an active call on hold The feature key label for the held line displays a flashing icon to indicate that the call is on hold Return to the call by clicking the Line button of the call on hold Goodbye To terminate an active call Line keys To access one of six programmable Line keys that can represent line appearances DNs or features The communication server provides the labels that appear on these keys Dialpad To dial a telephone number Simply click the numbers you want to enter The following Stan Call Control window ONLY dard toolbar elements apply to the Standard Inbox Messages To access your messages or return a call IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 3 of 4 Element Function Outbox Shift To toggle between feature key displays Directory To access a Network Directory Depending on how your system administrator has set up this service this button provides access to one of the following Local Directory Personal Directory Redial List Callers List features or some other server based directory
7. service You can use the Directory to place a call The call is placed on your prime line unless you select a different line Services To access a list of network services Open To open a network service feature or folder Copy To copy a network service feature or folder Quit To quit a network service or feature The following Network Services toolbar elements apply to the Enhanced Call Control window ONLY Tray Menu List To scroll through an opened directory menu Directory To access a directory such as the Personal Directory with up to 100 entries or Network Directory Depending on how your system administrator has set up this service this button provides access to one of the following Local Directory Personal Directory Redial List Callers List features or some other server based directory service Inbox Messages To access your messages or return a call Outbox Shift To toggle between feature key displays IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 4 of 4 Element Function Services To access a list of network services Open To open a network service feature or folder Next Toolbar To display the next toolbar The following Local Directory Quick Access toolbar elements apply to the Enhanced Call Control window ONLY Previous Toolbar To display the previous toolbar
8. Message Waiting light The red Message Waiting light is located at the top of the USB Headset Adapter This light has the same function as the Message Waiting light on the IP Softphone 2050 interface This light flashes when you have voicemail messages On most systems this light also flashes when a call is ringing on the IP Softphone 2050 Maximize button Press the Maximize button to maximize or minimize the IP Softphone 2050 If the IP Softphone 2050 is minimized press this button to maximize the IP Softphone 2050 window If the IP Softphone 2050 is maximized but behind another window press this button to bring the IP Softphone 2050 to the foreground If the IP Softphone 2050 is maximized press this button to minimize the IP Softphone 2050 IP Softphone 2050 USB Headset Adapter Table 2 USB Headset Adapter elements and functions Part 2 of 2 Element Function i2050 Smart Functions button Press this button to access the i2050 Smart Functions menu For more information about the i2050 Smart Functions menu refer to Using the i2050 Smart Functions menu on page 41 Answer button If you have an incoming call press the Answer button to answer the call If you have no incoming call when you press this button the IP Softphone 2050 selects a line and you hear a dial tone Release button Press the Release button to hang up the current call Mute button Press th
9. Select Redial List or Callers List 3 Tap the Del soft key 4 Tap Yes Password Administration The Password Administration feature is available on the Directory list The Station Control Password SCPW protects your private directory information You can perform Password Administration from your MVC 2050 once your SCPW is defined by your system administrator on the Call Server This includes turning password protection on or off and changing your password When password protection is enabled authentication is required before you can access Personal Directory Redial List or Callers List You are prompted to enter your password in order to gain access to any of the password protected features such as Personal Directory Redial List Callers List or Virtual Office Note The default setting for Password Protection is Off To turn Password Protection On Off 1 Tap the Directory icon 2 Select Change Protection mode If Password Protection is enabled you are prompted to enter your password 3 Tap one of the following Ent to confirm Del to delete your password Clr to clear your password Can to cancel and return to the Directory list Personal Directory Redial List and Callers List If you tapped Ent select one of the following Enable Pwd Protection Disable Pwd Protection Tap one of the following Yes to accept your selection Noto return to the Directory list If you sel
10. clicking the Directory toolbar button To open the Local Directory 1 Click Application Menu 2 Click Local Directory 3 Click one of the following Local Directory View Local Directory Note You can also click the Local Directory icon on the Enhanced Call Control window toolbar The Shortcut Bar on the left side of the Local Directory lets you access groups and directories Groups enable you to organize your directories A group is represented by a button on the Shortcut Bar Directories appear as icons inside groups To select a group click its button By default the Local Directory has two groups Main and Quick Dials IP Softphone 2050 Call Control window Main Group Click the Main Group button to access the following three options e Local Directory A list of your Main Directory contacts e Redial List A list of the last telephone calls you made e Callers List A list of the calls you have received Quick Dials group Click the Quick Dials button to see the contacts stored in the Quick Dials group Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List are features supported on CS 1000 systems running CS 1000 Release 4 0 software The contents of these directories are maintained in a remote central database called the Application Server To open Personal Directory Redial List or Callers List 1 Click the Directory button 2 Scroll through the
11. command click any area of the screen to see help information about it About Displays information about the IP Softphone 2050 Troubleshooting the IP Softphone 2050 Troubleshooting the IP Softphone 2050 Application interoperability issues Some applications do not properly check versions of shared system files at installation time This can cause interoperability problems between the IP Softphone 2050 and other applications For example installing Timbuktu version 2 0 for Windows 2000 overwrites a dll file that is also used by the IP Softphone 2050 The IP Softphone 2050 requires the newer version of the dll and installs this newer version if necessary To use the IP Softphone 2050 on the same computer as version 2 0 of Timbuktu you must install Timbuktu first The IP Softphone 2050 follows Windows and Install Shield standards for version management of system files Connectivity problems Communication Server is unreachable Symptom One of the following messages appears e Connecting e Server unreachable Reconnecting in xx seconds e 802 1 QoS is not supported on your network Description These messages indicate that the connection with the communication server cannot be established A random retry time is set after which the IP Softphone 2050 attempts to re connect This process is repeated until the IP Softphone 2050 is successfully connected Troubleshooting the IP Softphone 2050 If th
12. contact s name Click the Call Contact toolbar button to dial the default telephone number Right click the contact s entry and click the desired telephone number in the pop up menu Click the arrow beside the Call Contact toolbar button and click the desired telephone number in the pop up menu Dialing from the Personal Directory To dial from the Personal Directory Click the Directory button Scroll to the Personal Directory Click to open the Personal Directory BG Ne gt Find the contact by one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 5 Double click the contact to dial the selected entry Dialing from the Redial List To dial from the Redial List 1 Do one of the following to open Redial List Click Redial List on the Toolbar in the Enhanced Call Control window Click the Directory button and click Redial List 2 Find the contact by one doing of the following Managing contacts with the IP Softphone 2050 3 Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it Double click the contact to dial the selected entry Dialing from the Callers List You can dial from the Callers List 1 Do one of the following to open Callers List Click Callers List on the Toolbar in the Enhanced C
13. directory select it and click the OK button To change the icon that appears beside this function on the i2050 Smart Functions menu click the Change icon and perform steps 7 to 9 If you do not want to change the icon go to step 10 Click the Browse button Navigate to the file you entered in the Command box and select it Click the Open button Click one of the icons that appears Click the OK button Click the OK button to add the new function to the i2050 Smart Functions menu To modify a custom function 1 2 3 4 Click the custom function you want to modify Click the Modify button Make the required changes Click the OK button To remove a custom function 1 2 3 Click the custom function you want to remove Click the Delete button Click the Yes button to confirm the deletion IP Softphone 2050 macros IP Softphone 2050 macros About macros with the IP Softphone 2050 The IP Softphone 2050 enables you to record macros A macro is a recorded sequence of steps that can be used to automate repetitive actions For example you can program a macro that selects a particular telephone line and then dials a telephone number automatically or a macro that ensures a certain number is always dialed out on a particular telephone line To access the IP Softphone 2050 Macro menu from the Standard Call Control window click the Macro menu To access the IP Softphone 2050 Macro menu from the Enhanced
14. gt THIS IS THE WAY NORTEL gt THIS IS N RTEL Nortel Communication Server 1000 IP Softphone 2050 User Guide erererorororereroFEEEEEEEI E 00000 ooooomniodooonh 0000110100109 MIO O7 3 1010101001016968626336 1 O 1 Q1 0190000000 elelee rolelerora HEESE EEI 0000101010100000 09 1010101 Revision history Revision history August 2005 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 4 5 March 2005 Standard 1 00 This is the first issue of the document after removing MVC 2050 Revision history Contents IP Softphone 2050 overview 00s eee eee eee 9 Featuies 2 024 syrene net Gaae ge enka ae se bak Eee 9 Main parts 0000 ee 10 IP Softphone 2050 Call Control window 12 Standard Call Control window 000 eae 13 Enhanced Call Control window 00 20 ee eee 14 Call Control window elements and functions 16 Hotkeys uscodeadenv dep ppsaaleesartacayadaartad any 19 Local Directory 0 0 eee 20 Personal Directory Redial List and Callers List 21 System Tray icon and menu 00000 000 22 Installing and setting up the IP Softphone 2050 23 System requirements 000000 eee eee eee 23 Installing the IP Softphone 2050 4 24 Installing the USB Headset Kit 2 24 Managing contacts with t
15. open Redial List Tap Redial List on the Toolbar Tap the Directory icon and tap Redial List Personal Directory Redial List and Callers List 2 Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 Double tap the contact to dial the selected entry To temporarily edit a contact and dial it using the Redial List or the Callers List 1 Tap the Directory icon Select Redial List or Callers List from the Directory list Search for the desired entry Highlight the entry Tap the Edit soft key and make the changes 2a WN Tap the Dial soft key to dial the edited entry To find contacts in Personal Directory Redial List or Callers List 1 Tap the Directory icon 2 Tap the desired directory and do one of the following Scroll through the directory to the desired entry Enter the number of the entry to go directly to it Search by first name last name or number To delete a contact in Personal Directory Redial List or Callers List Tap the Directory icon Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Tap the Delete soft key oa fF WN gt Tap the Confirm or Cancel key Personal Directory Redial List and Callers List To delete the Redial List or Callers List 1 Tap the Directory button 2
16. to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 054 Document Release Standard 2 00 Date August 2005 Produced in Canada gt THIS IS THE WAY Internet address gt THISIS N RTEL http www nortel com NORTEL
17. 0 cece cece 45 About macros with the IP Softphone 2050 45 Recording a macro 0 2 00 eee eee 45 Deleting a macro scccreriirerieriri eri ris tvekat 46 Playing a macro ssisrrisetinre trne iep inek Aaaa 46 IP Softphone 2050 menu commands 47 Enhanced Call Control window menu 000 47 Standard Call Control window menu 000 48 VIEW MENU orice ada eka E a eae 48 Macro mMenu se ie 2a wise iee bates ee ee Sead yee a ee 49 Help Menu os cues narea deaa aa Gee eG ws Re dG awed 49 Troubleshooting the IP Softphone 2050 50 Application interoperability issues 55 50 Connectivity problems 00000 cece e eee 50 Audio problems 0 00 0 c cee ee eee 54 Reset conditions 0 0 0 00 cee 57 USB Headset problems 0 000 cece eens 57 Directory problems 0 000 c eee tee 59 Personal Directory Redial List and Callers List 60 IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 turns your computer into a telephone To make a call you dial with your keyboard or mouse To answer a call you simply click a button Instead of holding a telephone receiver to hear and speak to callers you wear a headset Designed to work with IP based phone systems the IP Softphone 2050 provides Voice Over IP VoIP services using a telephony server and your company s Local Area Network LAN
18. 2050 to attempt to connect to the wrong IP address Broken or choppy speech The Audio Quality slider adjusts the number of buffers between the computer audio device and the IP Softphone 2050 application Less delay reduces the audio delay but increases the chances of getting broken or absent audio Higher quality reduces the chance of broken audio but increases audio delay If you are receive choppy or broken speech move the Audio Quality slider toward Higher Quality Troubleshooting the IP Softphone 2050 The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as minimizing and maximizing applications This can cause brief breaks in the IP Softphone 2050 audio streams To reduce the severity of this symptom turn off the Windows transition effects for menus and tool tips To turn off the Windows transition effects 1 Click the Start button 2 Click Settings 3 Click Control Panel 4 Click Display 5 Select the Effects tab or under Windows XP the Effects button on the Appearance tab 6 Clear the Use transition effects for menus and tool tips check box Other causes of audio issues Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio Multiple Ethernet interfaces on a single PC can sometimes conflict with each other
19. Call Control window click Application menu gt Macro Once you have recorded a macro it is saved under the Macro menu Recording a macro You can record a macro to automate a procedure or repetitive action To record a macro Click the Macro button Click New Enter the name of your new macro Click Record Enter the keystrokes to complete the action or procedure Oe amp N Click Add to add the new macro to the macro list Note You can insert a short pause in the macro by using the Pause key A pause introduces a delay which is required to access some Interactive Voice Response applications and the voicemail systems IP Softphone 2050 macros Note If you wish to cancel recording a macro click the Abort button at the bottom of the Call Control window Deleting a macro You can delete a macro by recording a new macro over the existing one Playing a macro You can play macros to dial telephone numbers or access your voicemail To play a macro do one of the following e Click Macro gt Macro name e Click Application menu gt Macro gt Macro name IP Softphone 2050 menu commands IP Softphone 2050 menu commands Enhanced Call Control window menu The Application menu provides access to the Enhanced Call Control window To access the Enhanced Call Control window 1 Click Application Menu 2 Select Skin 3 Select Enhanced The following selections are available in the E
20. For example the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes IP Softphone 2050 audio to become choppy Solutions for this example are 1 Upgrade your Xircom driver 2 Remove the PC card when the notebook is docked Troubleshooting the IP Softphone 2050 To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note You require administrator privileges on Windows 2000 Windows sound comes out of the headset Description Windows sound comes out of the headset but you want Windows sound to come out of the loudspeakers and the Softphone audio to come from the headset Action In some cases the Windows operating system defaults all the sounds to the new sound device If you want to use the computer speakers for playing the Windows sounds Click the Start button Click Settings Click Control Panel Click Sounds and Multimedia Select the Audio tab Select Sound Playback Preferred device Noo oo ON gt From the drop down list select your computer sound card Select your computer s Sound Recordin
21. all Control window Click the Directory button and click Callers List Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it Double click the contact to dial the selected entry Adding a group to the Shortcut Bar You can add a group to the Shortcut Bar in your Local Directory To add a new group to the Local Directory 1 2 3 Right click a blank area on the Shortcut Bar Click Add New Group A blank Group button appears with a blinking cursor at the bottom of the Shortcut Bar Enter the name you want for the group and press Enter Click a group s button to view the contents of the group Managing contacts with the IP Softphone 2050 Customizing the Shortcut Bar You can customize the Shortcut Bar s appearance and icon size To change the size of the Directory icons 1 Right click a blank area of the Shortcut Bar 2 Click one of the following Large Icons Small Icons To change the appearance of the Shortcut Bar 1 2 3 4 Right click a blank area in the Shortcut Bar Click Properties The Shortcut Bar properties dialog box appears Enter your custom settings Click OK Using the Properties dialog box Use the Properties dialog box to enter or change contact information To open the Properties dialog box 1 On the IP Softphone 2050 window
22. ch for the desired entry Highlight the entry Tap the Edit soft key and make the changes oa F Wr ZB Tap the Done soft key You can temporarily edit contacts in the Redial List and the Callers List then dial the edited entry The changes are not retained To dial from the Personal Directory 1 Tap the Directory icon 2 Scroll to the Personal Directory Personal Directory Redial List and Callers List Tap Personal Directory 4 Find the contact by one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 5 Double tap the contact to dial the selected entry Call Log features Redial List and Callers List Redial List and Callers List are Call Log features The content of Redial List and Callers List is generated by the system during call processing You can delete individual entries or the entire directory in Redial List and Callers List but you cannot add an entry or permanently change the content of an entry Callers List The Callers List can contain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the caller s name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first entry you see is the first new entry If you press the down navigation key more new items in the Callers List display If you pre
23. ctory 3 Click one of the following Local Directory View Local Directory 4 Find and click the contact you want to edit Do one of the following Click File gt Properties Click the Properties toolbar button Select each tab and edit the information Click Save To edit contacts in the Personal Directory Click the Directory button Select Personal Directory from the Directory list Search for the desired entry Highlight the entry Click the Edit soft key and make the changes OO da Oo NS Click the Done soft key To make temporary edits to contacts Use this option to temporarily edit contacts in the Redial List and the Callers List then dial the edited entry The changes are not retained 1 Click the Directory button 2 Select Redial List or Callers List from the Directory list Managing contacts with the IP Softphone 2050 3 4 5 6 Search for the desired entry Highlight the entry Click the Edit soft key and make the changes Click the Dial soft key to dial the edited entry Deleting contacts You can delete contacts from any of your directories To delete a contact from the Local Directory 1 2 3 7 On the Call Control window click Application Click Local Directory Click one of the following Local Directory View Local Directory Find and click the contact you want to delete Note To delete a range of contacts click the first contact in the rang
24. d HardwarelD in the Configuration Utility e Invalid communication server configuration Action e Ensure that your communication server programming is correct e Contact your system administrator Display updates are very slow Symptom e Cannot connect properly to the communication server e Messages written to the IP Softphone 2050 appear very slowly e Floppy drive is active Potential causes The Trace utility is turned on and writing signaling information to a slow disk such as a floppy drive Troubleshooting the IP Softphone 2050 Action e Disable uncheck the Trace feature during normal operation To check the status of the Trace feature open the Configuration Utility and then open the Trace tab e If you are using the Trace feature set the directory to a local high speed disk drive Audio problems Verify basic audio operation To verify the physical connection and proper Windows audio configuration record an audio message and play it back using the USB headset One way audio Check that the handsfree option has been programmed for the IP Softphone 2050 on the communication server Check if the mute option has been turned on If the mute option is on the Mute button appears red on the IP Softphone 2050 interface Check that Network Address Translation NAT device is used in the system If so check the NAT configuration One way audio occurs if the NAT configuration causes the IP Softphone
25. d select the contact s default telephone number and assign multimedia Sound and graphic call announcements Click Save Note 1 You cannot add contacts to external directories such as an LDAP directory in Local Directory mode Note 2 lf the contents of an external directory has changed you must update the directory before you can see the changes in the IP Softphone 2050 Local Directory To update the directory right click the imported directory and then click Refresh To add contacts to the Personal Directory 1 2 3 4 Click the Directory button Click Personal Directory Click the Add key to start a text editor Enter the contact information Note You can click the Pause softkey at any time during data entry to add a pause in the number Click Done to submit the entry Note 1 Unlike the Local Directory the Personal Directory is stored on the Application Server Note 2 You can also add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies in an existing entry Managing contacts with the IP Softphone 2050 Editing contacts You can edit contacts in all of your directories To edit contacts in the Local Directory 1 On the Call Control window click Application menu 2 Click Local Dire
26. do one of the following In the Local Directory window do one of the following Click Application menu gt Local Directory gt Local Directory Click View gt Local Directory The Directory opens Click File gt New Contact Click the New Contact toolbar button Click a contact and click File gt Properties Click the Properties toolbar button This dialog box contains four tabs Properties Business tab on page 34 Managing contacts with the IP Softphone 2050 e Properties Email Address tab on page 34 e Properties Notes tab on page 34 e Properties Settings tab on page 34 Properties Business tab Use this tab to store a contact s name address company information and telephone numbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note Inserting a comma in the telephone number inserts a 0 5 second delay before dialing the numbers that follow the commas Insert as many commas as required Export button This button exports the contact information to a vcf file This file can then be imported into e mail or contact manager applications or other software applications that use the vcf file format Properties Email Address tab Use this tab to store e mail information Email address Enter the contact s e mail address e Email type Enter a label for the e mail address For example
27. e and then shift click the second contact in the range You can also CTRL click to select contacts Click File Click one of the following Delete the Delete toolbar button Click Yes to confirm the deletion To delete a contact from the Personal Directory Redial List or Callers List 1 2 3 4 Click the Directory button Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry 5 6 Managing contacts with the IP Softphone 2050 Click the Delete soft key Click the Confirm or Cancel key To delete the entire Redial List or Callers List 1 2 3 4 Click the Directory button Select Redial List or Callers List Click the Del soft key Click Yes Finding contacts You can search for contacts in your Local Directory using any of the edit creation criteria To find a contact in one of your directories 1 2 On the Call Control window click Application Click Local Directory Click one of the following Local Directory View Local Directory Find and click the directory you want to search in Click File Click one of the following Find Contact Find Contact toolbar button Enter your search criteria Note You can enter the name e mail address or phone number Remember to enter it the way it appears in the directory For example the name format is last name first name Click Find Now T
28. e IP Softphone 2050 e Installation Guide English and French e USB cord e Telephony grade monaural headset e Lower cordset with quick disconnect Installing the IP Softphone 2050 Refer to P Phones Description Installation and Operation 553 3001 368 or consult your system administrator Installing the USB Headset Kit Follow these steps to install the USB Headset Kit 1 Ensure that you have the proper system requirements as listed in USB Audio Kit on page 23 2 Ask your system administrator to change settings if necessary to allow you to connect the IP Softphone 2050 to the communication server 3 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened 4 Connect the headset cord to the RJ9 jack on the adapter Connect the USB cable to the headset adapter and to one of the USB jacks on the back of your computer or USB hub The first time the headset adapter is plugged in a delay occurs while the Windows operating system configures the device and locates appropriate driver software If the installation software asks for it insert the original Windows CD ROM so that the Windows operating system can locate drivers For more information on installing the IP Softphone 2050 software contact your system administrator Managing contacts with the IP Softphone 2050 Managing contacts with the IP Softphone 2050 The follo
29. e Mute button to mute a call When you mute a call you can still hear your caller but your caller cannot hear you Press the Mute button a second time to resume your conversation Mute light The Mute light is beside the Mute button When a call is on mute the Mute light is on When a call is not on mute the Mute light is off Volume button Use the Volume button to control the volume of the headset When the i2050 Smart Functions Menu appears use these buttons to move up and down in the menu IP Softphone 2050 USB Headset Adapter Answering calls with the USB Headset Adapter You can answer a call using the USB Headset Adapter even if the IP Softphone 2050 is minimized or in the background To answer a call using the USB Headset Adapter 1 Ensure that you are wearing your headset 2 Press the Answer button To view Caller ID information before you answer the call if IP Softphone 2050 is minimized or in background 1 Ensure that you are wearing your headset 2 Press the Maximize button to display the IP Softphone 2050 interface 3 Press the Answer button Hanging up calls with the USB Headset Adapter You can hang up a call using the USB Headset Adapter even if the IP Softphone 2050 is minimized or in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can easily adjust the v
30. e communication server is running and reachable and the IP Softphone 2050 is pointed to the correct IP address the Connecting message appears briefly or not at all The Server unreachable message indicates that there is a problem contacting the communication server Potential causes e Network is down e Computer is not connected to the network e Invalid communication server settings in the Configuration Utility e Invalid communication server settings in DHCP configuration e Communication server is down Action e Ping another station on the network e Ping the communication server e Use the Configuration Utility to verify the communication server IP address and port number e Verify that the communication server configuration is correct a port is available a license is available security is correct In the IP Softphone 2050 Configuration Utility QoS tab select Off then restart the IP Softphone 2050 application Connection is reinitializing Symptom The following message appears Connection Established Reinitializing Description This message indicates that the IP Softphone 2050 has established a connection and has sent a request to the communication server to resume connection The communication server is expected to reply to this request Some communication servers pass the IP Softphone 2050 to Troubleshooting the IP Softphone 2050 different sub components causing th
31. e display format Scroll through the selected list Tap your selection Tap Select or Cancel Personal Directory You control your own Personal Directory You can create up to 100 entries You can edit copy or delete individual entries or delete the entire list and you can copy entries from other applications to Personal Directory or from Personal Directory to other applications The following list describes the contents of a Personal Directory entry last name up to 24 characters first name up to 24 characters DN at work up to 31 characters Personal Directory Redial List and Callers List e DN at home up to 31 characters e cell phone up to 31 characters e pager up to 31 characters To add a contact to Personal Directory 1 Tap the Directory icon 2 Tap Personal Directory 3 Tap the Add key to start a text editor 4 Enter the contact information Note You can tap the Pause soft key any time during data entry to add a pause in the number 5 Tap Done to submit the entry You can also add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies of an existing entry To edit a contact in the Personal Directory Tap the Directory icon Select Personal Directory from the Directory list Sear
32. ected Yes tap Done to enable or disable Password Protection To change your password 1 2 Tap the Services icon Select Telephone Options you are prompted to enter your password Enter your password Select New Password Tap one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can toend If you tapped Sel you are prompted to enter a new password Enter your new password and tap Sel You are prompted to confirm your new password Tap one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can to end If you tapped Sel your password is changed Personal Directory Redial List and Callers List If you make three consecutive incorrect password attempts within an hour you are locked out of the password protected features for an hour Locked access displays on your telephone If Virtual Office is enabled it is also locked out If you fail to access Virtual Office with incorrect password attempts your access to other password protected features is also locked out Your system administrator can reset and unlock your access at any time if you have been locked out or have forgotten your password Nortel Communication Server 1000 IP Softphone 2050 User Guide Copyright Nortel Networks Limited 2005 All Rights Reserved Information is subject
33. evice you want to use with the IP Softphone 2050 A sound device such as the USB Audio Kit enables your computer to send and receive audio sound signals Select Skin Selects a Call Control window Standard or Enhanced Select Language Selects the language that is used on the IP Softphone 2050 Exit Closes the application View menu The View menu contains the following items Local Directory Displays the Local Directory Message Waiting Shows or hides the Message Waiting Light Toolbar Shows or hides the Toolbar Primary Display Shows or hides the Primary Display Compact Lines Displays the IP Softphone 2050 s Line keys in two columns so that the main window takes up less space Numeric Pad and Lines Displays the Dial Pad and the Line keys in one column IP Softphone 2050 menu commands System Tray Shows or hides the IP Softphone 2050 task tray icon Right click this icon to make or manage telephone calls Macro menu The Macro menu contains the following items Macro Name Executes the macro you saved in this command Record Starts recording a macro Abort Stops recording a macro Help menu The Help menu contains the following items Contents Displays the help topics Search Searches the help topics for a word or phrase Index Displays the index for the help topics What s This Activates Context Sensitive Help After selecting this
34. following list and click to select Personal Directory Callers List Redial List Password Administration Note The Personal Directory Redial List and Callers List features have a one minute time out control period If the application is idle for one minute during any of the operations the list is closed and your IP Softphone 2050 returns to the idle state Personal Directory Click Personal Directory to access a personalized directory stored on the application server where you can enter up to 100 contacts IP Softphone 2050 Call Control window Callers List Click Callers List to access a list of the last 100 incoming calls Redial List Click Redial List to access a list of the last 20 numbers you have dialed Password Administration Click Password Administration to turn password protection on off or to change the password For more information on the Personal Directory Redial List and Callers List see Personal Directory Redial List and Callers List on page 60 Application Server Administration This feature is available for your system administrator The Personal Directory Redial List and Callers List features use a separate central database called the Application Server to store directory data and user profile options Backup and restoration of the database can be performed and user profiles can be managed by your system administrator using the Application Server Administration fea
35. g Preferred device as another device if you do not wish to use the Headset Adapter for this purpose Advanced audio settings Select the option Use Communication Server values When you choose this option the IP Softphone 2050 uses the jitter buffer parameters sent from the communication server Troubleshooting the IP Softphone 2050 You can override these settings by selecting the Override Communication Server Nortel recommends that you do not use this option Reset conditions The IP Softphone 2050 resets when e instructed to do a hard reset by the communication server e you change the IP Softphone 2050 skin e firewall applications intercept or delay packets causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer Note Use care when using firewall applications on the same computer as the IP Softphone 2050 e excess delay or loss of communication with the server occurs USB Headset problems Headset not functioning Try the following in the order presented 1 Verify that you have a supported operating system To check the type of operating system you are using from the PC desktop right click the My Computer icon and then click Properties 2 Ensure that Universal Serial Bus controllers appears in the Windows Device Manager If it does not appear check to ensure that USB is enabled in your computer s setup menus or check for a BIOS upgrade Contact your computer supplier Troubles
36. he IP Softphone 2050 25 Adding Contacts ses ssrsirerere sriti rOn EEAS RORE 25 Editing contacts 0 cee 27 Deleting contacts 0 0 cece 28 Finding COMAIS 4 2 2 dcc2c ehoredeeradae Maced otas 29 Filtering a directory 0 0 00 ee ee 30 Dialing from the Local Directory 000000 30 Dialing from the Personal Directory 00 31 Dialing from the Redial List 0 00000 e eee 31 Dialing from the Callers List 0 000000 32 Adding a group to the Shortcut Bar 32 Using the Properties dialog box 0 0c 33 Managing IP Softphone 2050 calls 36 Making telephone calls 00 0 c eee eee 36 Answering telephone calls 22 222200000 36 Holding and retrieving telephone calls 37 Hanging up telephone calls 2 0000005 37 IP Softphone 2050 USB Headset Adapter 38 OVEIVIQW icone a hee ek ae aia ee nelle Pie ates hn eA 38 Answering calls with the USB Headset Adapter 40 Hanging up calls with the USB Headset Adapter 40 Adjusting the volume with the USB Headset Adapter 40 Muting a Calll csspress ge ane See ee ee eee oe 41 Using the i2050 Smart Functions menu 41 Customizing the i2050 Smart Functions menu 42 Custom Functions for i2050 Smart Functions menu 43 IP Softphone 2050 macros 0 0
37. he dialog box expands to display a list of the contacts that fit your search criteria Managing contacts with the IP Softphone 2050 9 To stop a search click Stop To find contacts in Personal Directory Redial List or Callers List 1 Click the Directory button 2 Click the desired directory and do one of the following Scroll through the directory to the desired entry Enter the number of the entry to go directly to it Search by first name last name or number Filtering a directory The IP Softphone 2050 directory enables you to filter directories Filtering makes directories smaller and easier to manage and use This feature is especially useful for dealing with large cumbersome directories by filtering a directory you can greatly reduce the number of names you have to search through To filter a directory 1 Select the directory you want to filter in the Shortcut Bar 2 Click the Filter toolbar button The Filter dialog box appears 3 Add your filter criteria 4 Click OK Dialing from the Local Directory To call a contact stored in the Local Directory 1 On the Call Control window click Application Click Local Directory Click one of the following a Local Directory b View Local Directory Managing contacts with the IP Softphone 2050 4 Locate the contact you want to call then do one of the following Double click the phone number you want to dial Double click the
38. her position on the menu Click the Move Down button to move the function to a lower position on the menu You can also add special functions to the i2050 Smart Functions menu For information about adding special functions refer to Custom Functions for i2050 Smart Functions menu Custom Functions for i2050 Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the i2050 Smart Functions menu To add a custom function 1 Click the New button 2 Inthe Name box enter the name you want to appear on the i2050 Smart Functions menu 3 Inthe Command box enter the pathname and file name of the function you want to add Note If you do not know the pathname or file name of the function click the Browse button beside the Command box You can then navigate to the correct file select it and click the Open button 4 Inthe Arguments box enter any arguments that are required for this function Note If you want the IP Softphone 2050 to prompt you for the argument when you select this special function select the Prompt for arguments check box IP Softphone 2050 USB Headset Adapter 7 8 9 10 11 12 In the Initial directory box enter the pathname of the directory you want this function to use Note If you do not know the pathname of the directory click the Browse button beside the Initial directory box You can then navigate to the correct
39. hooting the IP Softphone 2050 3 Ensure that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager Also ensure that HID compliant device and USB Human Interface Device appears under Human Interface Devices If they do not and the above conditions are correct see the USB Troubleshooting section in Windows Help 4 Ensure that you have selected USB Audio Device as the microphone and speaker for the Softphone USB Headset Adapter features grayed out Symptom All of the features on the USB Headset Adapter tab in the i2050 Configuration Utility are grayed out Description The adapter is not recognized as a Nortel USB Headset Adapter or the version of the USB Headset Adapter is earlier than 2 0 Potential causes 1 The USB Headset Adapter does not support the functions listed on the USB Headset Adapter tab 2 The USB Headset Adapter has failed to enumerate properly Action If you suspect potential cause 2 do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that the headset plugged into the USB adapter is provided by the manufacturer Check the connectors for a loose connection Troubleshooting the IP Softphone 2050 Sound still comes out of my computer speakers Description
40. ication To access the Application menu Message Waiting Flashes when a message is waiting light Primary display To provide call information such as Caller ID and instructions for using certain soft key features When the telephone is idle only the date and time are displayed Soft keys To provide access to programmable functions Four soft labeled feature keys are available Transfer for connecting calls to other people Conference for group calls Forward and More for accessing additional features To select a feature click the appropriate soft key button and then follow the instructions on the display The soft key features that are available vary depending on e Your current task The features available at any time depend on your current call activity e The features that are available on your server Much of the functionality of the IP Softphone 2050 is dependent on the communication server configuration Note f more than four features are available click the More soft key to see them IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 2 of 4 Element Function Show Lines To change the tray on the Call Control window show or hide the Line buttons Copy To copy a network service feature or folder Quit To quit a network service or feature Navigation arrows To scroll through menus and lists in the display area
41. indow The Enhanced IP Softphone 2050 Call Control window shown in Figure 2 on page 15 includes the enhanced features that enable you to make and manage telephone calls The Enhanced Call Control window is also known as the Primary User Interface The elements of the Enhanced Call Control window are described in Table 1 on page 16 To open the Enhanced Call Control window from the Standard Call Control window 1 On the Standard Call Control Window click Application 2 Click Select Skin 3 Click Enhanced To change the information that appears on the window 1 Click Trays 2 Click one of the following lines number combo IP Softphone 2050 Call Control window Figure 2 Enhanced Call Control window Message Waiting Application Light Exit Minimize Primary T display Navigation keys Soft keys Volume Show Lines buttons Co Mute py button Quit Goodbye Hold Answer Handsfree Line keys Next Toolbar en Information Help About Directory Open Inbox Message Outbox Shift Services Local Previous Toolbar Directory Quick Dials Redial List Callers List IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of both the Standard and Enhanced Call Control windows Table 1 IP Softphone 2050 components and functions Part 1 of 4 Element Function Appl
42. ion is idle for one minute during any of the operations the application is closed and your IP Softphone 2050 goes back to the idle state The Personal Directory Redial List and Callers List features support e multiple languages e access using the Directory key e feature launch while in Call Transfer and Conference modes your IP Softphone 2050 does not have to be idle e Branch Office in normal mode only e Virtual Office e menu driven configuration of Station Control Password SCPW from your IP Softphone e database backup and restoration by your system administrator e system administrator functions such as unlocking your SCPW User preferences for Personal Directory Redial List system administrator restoration of profiles for single multiple or all Personal Directory Redial List and Callers List users and Callers List You can change the following language date time display format call timer name display format call log options log all unanswered calls area code setup preferred name match new call indication To set user preferences 1 2 3 Tap the Services icon Tap Telephone Options Select one of the following Language Date time Scroll down the list Tap your selection Tap Select or Cancel Call Log Options The following is a list of Call Log Options Log all unanswered incoming calls New call indication Personal Directory Redial List a
43. is message to appear two or three times in rapid succession during a normal startup Potential causes e If the message appears briefly this is part of a normal startup e Ifthe message persists a programming error in the communication server is indicated Action Wait to ensure that this message is not a transient startup message If the message still appears ensure that your communication server programming is correct Authorization failed Symptom The following message appears Authorization failed Description Client has not been authorized to use the communication server Potential causes The client has not been authorized by your system administrator e The HardwarelD in your configuration Configuration Utility does not match the HardwarelD provisioned for the communication server Action Contact your system administrator Unable to retrieve communication server parameters from DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Troubleshooting the IP Softphone 2050 Potential causes e Network is down e DHCP server configuration error Action Contact your system administrator Service denied Symptom The following message appears Service Denied Reason XXXX Description You are not authorized to use the communication server Potential causes e Invali
44. nd Callers List Preferred name match e Area code set up e Name display format Table 3 describes the Call Log Options Table 3 Call Log Options Part 1 of 2 Call Log Option Description Default value Log all unanswered Callers List logs all of Log all calls incoming calls the incoming calls or only the unanswered incoming calls New call indication Telephone displays a On message indicating that a new incoming call was received Preferred name If set to Off the CPND Off match from the Call Server is displayed for an incoming call If set to On the name stored in the Personal Directory is displayed if a match is found Area code set up Incoming call phone No area code numbers display in the specified order you set if the area code matches one of the three that you have set up Example area code first or area code last Personal Directory Redial List and Callers List Table 3 Call Log Options Part 2 of 2 Call Log Option Description Default value Name display format You can define the First name last format of the name name displayed for incoming calls The options are first name last name or last name first name To set Call Log Options 1 A oO N 5 6 7 Tap the Services button Tap Telephone Options Tap Call Log Options Tap one of the following Incoming Calls Preferred Name Match Area Code Setup Nam
45. nhanced Call Control window menu Trays Selects the information that appears on the Enhanced Call Control window Retract Tray Displays no additional information so the Enhanced Call Control window takes up less space Lines Displays the Line keys in two columns Number Pad Displays the dialpad Combo Displays the Line keys and the dialpad Configure Audio Specifies the sound device you want to use with the IP Softphone 2050 A sound device such as the USB Audio Kit enables your computer to send and receive audio sound signals Select Skin Selects a Call Control window Standard or Enhanced Select Language Selects the language that is used on the IP Softphone 2050 Local Directory Opens the Local Directory Redial List Opens the Redial List Callers List Opens the Callers List IP Softphone 2050 menu commands Macro Name Executes the macro that you saved in this command Record Starts recording a macro Help Opens the IP Softphone 2050 Help window About Displays information about the IP Softphone 2050 Exit Closes the Call Control window but does not disconnect your computer from the telephony server You can still receive telephone calls the i2050srv application remains running in the background Standard Call Control window menu The Standard Call Control window menu contains the following items Configure Audio Specifies the sound d
46. olume of your telephone calls using the USB Headset Adapter Ensure that you are wearing your headset so you can hear the changes as you make them To decrease the volume press the left side of the Volume button To increase the volume press the right side of the Volume button IP Softphone 2050 USB Headset Adapter Muting a call When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button Using the i2050 Smart Functions menu The i2050 Smart Functions menu provides quick access to IP Softphone 2050 features You can customize what appears on this menu using the i2050 Configuration Utility To access the i2050 Smart Functions menu 1 Press the i2050 Smart Functions button on the USB Headset Adapter 2 Highlight the feature you want by using one of the following the mouse the keyboard arrow keys the Volume button on the USB Headset Adapter 3 To select the feature do one of the following Click the OK button Press the i2050 Smart Functions button on the USB Headset Adapter If the i2050 Smart Functions menu displays only one feature the Don t display this dialog again check box appears If you select this check box the i2050 Smart Functions menu does not appear when you press the i2050 Smart Functions button Instead the feature on the i2050 Smart Functions menu is automatically executed when you press
47. on page 11 e The i2050srv application on page 11 e The System Tray icon and menu on page 11 The Call Control window The IP Softphone 2050 Call Control window displays the line keys feature buttons and call display Use this window to make and manage your telephone calls You also use this window to access your Network Directory if one is available the Personal Directory Redial List and Callers List features which include Application Server Administration and Password Administration and your Local Directory For more information IP Softphone 2050 overview on the Call Control window see IP Softphone 2050 Call Control window on page 12 The Local Directory window This window enables you to create manage and use a telephone directory stored on your computer The i2050srv application The i2050srv application is the software on your computer that enables the IP Softphone 2050 to communicate with the communication server you are connected to This application is launched when you start your computer but remains hidden in the background To verify that it is running open the Windows Task Manager The System Tray icon and menu You can right click the Softphone icon located in the System Tray to make and manage calls IP Softphone 2050 Call Control window IP Softphone 2050 Call Control window The IP Softphone 2050 has two Call Control windows Standard and Enhanced Both windows c
48. ontain common elements that provide access to the IP Softphone 2050 features Note The Enhanced Call Control window is the default when you start the IP Softphone 2050 for the first time You can modify the settings so that the Standard Call Control window appears on startup instead To open the IP Softphone 2050 Call Control window 1 From your Desktop PC click Start 2 Select Programs 3 Select Nortel Networks IP Softphone 2050 To open the IP Softphone 2050 Standard Call Control window from the Enhanced Call Control window 1 Click File 2 Click Select Skin 3 Click Standard To access the Enhanced Call Control window from the Standard Call Control window 1 Click Application Menu 2 Click Select Skin 3 Click Enhanced IP Softphone 2050 Call Control window Standard Call Control window The Standard Call Control window shown in Figure 1 includes the standard features that enable you to make and manage telephone calls The elements of the Standard Call Control window are described in Table 1 on page 16 Figure 1 Standard Call Control window oo Message Application Tx waiting Indicator Inbox Quit Messages Outbox Copy Shift Directory Open Soft keys Services Answetr P Handsfree Display Hold Navigation arrows Goodbye Volume buttons Mute Dialpad button Line keys IP Softphone 2050 Call Control window Enhanced Call Control w
49. ss the up navigation key an older item in the list displays The following list describes the contents of a Callers List entry e last name 24 characters e first name 24 characters e DN 31 characters e time date number of calls Personal Directory Redial List and Callers List Dialing from the Callers List To dial from the Callers List 1 Do one of the following to open Callers List Tap the Callers List icon on the Toolbar Tap the Directory icon and tap Callers List 2 Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 Double click the contact to dial the selected entry Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed is displayed Redial List content is updated when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry is at the beginning of the list Press the down navigation key to go to the newest entry and press the up navigation key to go to the oldest The following list describes the contents of a Redial List entry e user name up to 24 characters e DN up to 31 characters e time of the last call occurrence e time date Dialing from the Redial List To dial from the Redial List 1 Do one of the following to
50. the i2050 Smart Functions button IP Softphone 2050 USB Headset Adapter Customizing the i2050 Smart Functions menu You can customize the features that appear on the i2050 Smart Functions menu using the i2050 Configuration Utility To customize the i2050 Smart Functions menu Click the Start button Click Settings Click Control Panel Double click the IP Softphone 2050 icon Click the USB Headset Adapter tab Click the Configure Smart Functions button D GOV es D ya Click the OK button to close the Configure Smart Functions dialog box 8 Click the OK button to close the i2050 Configuration Utility Use the procedures below to change the functions that are available To add a function 1 On the Available functions list click the function you want to add 2 Click the Add button 3 Click the OK button to close the Configure Smart Functions dialog box 4 Click the OK button to close the i2050 Configuration Utility To remove a function 1 Click the function you want to remove 2 Click the Remove button 3 Click the OK button to close the Configure Smart Functions dialog box 4 Click the OK button to close the i2050 Configuration Utility IP Softphone 2050 USB Headset Adapter To rearrange the functions on the menu 1 Click the function you want to move up or down on the i2050 Smart Functions menu 2 Doone of the following Click the Move Up button to move the function to a hig
51. ture System Tray icon and menu The IP Softphone 2050 System Tray enables you to manage your phone calls and messages without opening the main IP Softphone 2050 window If the IP Softphone 2050 window is minimized on the Taskbar click either the IP Softphone Taskbar icon or the System Tray icon to view it Right click the System Tray icon to open a pop up menu that enables you to make answer or manage your calls Installing and setting up the IP Softphone 2050 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softphone 2050 you need e Pentium compatible CPU 200 MHz or higher e 128 Mbytes RAM Microsoft Windows 2000 e 64 Mbytes RAM Microsoft Windows 98 e 55 Mbytes free hard drive space all languages e 800X600 resolution monitor 16 bit color e Universal Serial Bus USB port e Nortel USB Audio Kit Supported operating systems To use the IP Softphone 2050 you must have one of the following operating systems e Microsoft Windows XP e Microsoft Windows 2000 Professional e Microsoft Windows 2000 Professional Service Pack 1 e Microsoft Windows 2000 Professional Service Pack 2 e Microsoft Windows 98 e Microsoft Windows 98 Second Edition USB Audio Kit You must have a Nortel USB Audio Kit to use the Softphone The USB Audio Kit enables you to hear and speak with your callers The USB Audio Kit includes USB Headset Adapter Installing and setting up th
52. wing options are available for contact management e Adding contacts on page 25 e Editing contacts on page 27 e Deleting contacts on page 28 e Finding contacts on page 29 e Filtering a directory on page 30 Dialing from the Local Directory on page 30 e Dialing from the Personal Directory on page 31 e Dialing from the Redial List on page 31 e Dialing from the Callers List on page 32 e Adding a group to the Shortcut Bar on page 32 e Customizing the Shortcut Bar on page 33 e Using the Properties dialog box on page 33 Adding contacts You can add contacts to the Local Directory in the Main Group or to any group on the Shortcut Bar To add contacts to the Local Directory 1 Do one on the following Click the Main Group and click the Local Directory Click the Group in the Shortcut Bar you want to add contacts to You can click Main Quick Dials or any custom group that you created 2 Click File gt New Contact or click the New Contact toolbar button The Properties dialog box appears Managing contacts with the IP Softphone 2050 On the Business tab which is selected by default enter the contact s name address telephone numbers and other personal information Select the e mail address tab and enter the contact s e mail address Select the Notes tab and enter notes or miscellaneous information Select the Settings tab an
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