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DEFINITY Enterprise Communications Server (ECS

1. Test button 3 M nl Test conr 4 5 6 i of voice terminal Mute button li I omae ane SRN J NI Ll nm Speakerphone species bution 7 d e O CY headset adapter e ef jack on back of i voice terminal Hold Rin button Dial pad Drop L Conference button button Figure 1 One Version of the 8405B and 8405B Plus Voice Terminal Lucent O Handset Volume control button 5 Call appearance z M feature buttons Transfer cae button D 4 5N 4 EN Message light Volume N 1 ABC DEF Ring button i T iiaia pante r A RO fa Line jack on back Test button aL Test cont gt 4 5 6 ime Of voice terminal AEPA I H raea 4 Speakerphone Speaker button HV 7 ee NILA et Ce ol Ci Reeser adapicl i og jack on back of voice terminal Dial pad L Conference button Drop button Handset jack Hold button Figure 2 Another Version of the 8405B and 8405B Plus Voice Terminal Lucent O Display Handset Softkeys _ Display control buttons Volume control button 5 Call appearance feature buttons
2. Display TES a Softkeys Menu Exit 4 Prev Next m Display control buttons Figure 5 The Display Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens Each of these screens allows you to select from four different features You can enter Softkey Mode by pressing the display option button labeled Menu The following is an example of a feature option screen v LWC CnLWC AutCB Timer b c a The top line of each feature option screen shows you the status of each of the four features An arrow appears above the feature name or abbreviation if that feature is active If there is no arrow above the feature the feature is not active In the above example the Automatic Callback feature is active because there is an arrow above that feature abbreviation Note If the feature requires you to dial a telephone number or extension such as Call Forwarding you will temporarily see the digits you are dialing rather than the arrow above the feature name 13 The second line on each feature option screen shows the features you can access To use any of these features you must press the softkey below the feature name or abbreviation For example on the feature option screen shown above you can leavea message for another extensio
3. Transfer button Handset jack GS og oojoojoojoo Message light Message C NV Volume ABC DEF N Shift button i ef suit france aes ee ine jack on back Test button al Test cont y _4 5 6 of voice terminal Mute button RIRA Dron PORS TUV WXYZ HZ a A leee Speakerphone Speaker button z 7 asea O headset adapter E jack on back of i voice terminal Hold Rin f Butto Dial pad ae L Conference button Figure 3 One Version of the 8405D and 8405D Plus Voice Terminal Lucent O Display Handset Softkeys Display control buttons Volume 7 control D button B 5 Call appearance Transfer feature buttons button z Message light y aa 1 ABC DEF Ring button aE Ring ranste ae fa Line jack on back Test button nf rest com 14 5 6 ine Of voice terminal Mute button OL mute Drop gt oa 8 9 TZN LT gical Fa Fy Speakerphone Speaker button o headset adapter B cer jack on back of voice terminal Dial pad L Con
4. Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch e Suppress labeled Spres Suppressed numbers are dialed but not shown on the display an s appears instead Used for passwords or authorization codes 18 To program reprogram an AD button 1 On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program Note Each AD button will hold one complete phone number or feature access code 2 Pick up the handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before you begin Step 3 3 If you are using an 8405 with a display press Menu and then press the softkey below Prog If your 8405 does not have a display or if Prog is not available on your display press Program or Dial the AD Program access code dial tone 4 Press the AD xxxxx tobe programmed dial tone 5 Dial the outside number extension or feature access code you want to store Notes f the programmed number is associated with a list it can be up to 24 digits If the stored number is NOT associated with alist that is an Automatic Dialing button it can be up to 16 digits See your system manager if you need help If your 8405 has a display you may be able to use the softkeys to add special function
5. Toadda call you veput on 1 Press Conf dial tone p i ak coerce e H eld call light continues to flutter the light next to the current call also flutters e You are given a new call appearance 2 Press the call appearance button of the call on hold first call 3 Press again e All parties are now connected To drop the last party 1 Press Drop added to a conference call e Last party you added is dropped e You remain connected to the other parties Note Parties other than the last one must disconnect to be released from the conference call Drop To disconnect froma 1 Press Drop dial tone normal call and obtain dial tone without hanging up the handset Note If you press Drop during a conference call the last party added will be dropped and you will remain connected to the other parties 27 Handset Volume x To raise or lower the 1 receive level volume of the handset While handset is off hook press the Volume control button e Toraise the volume press the right half of the Volume control button labeled A to lower the volume press the left half of the Volume control button labeled V e If your 8405 voice terminal has a display it shows HANDSET L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting Hold To put a call on hold whil
6. or if Last is not available on your display press LastDialed or Dial the Last Number Dialed code Time Date T You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation TmDay appears on the second line of one of the feature option screens To see date and time 1 Press Menu and then press the softkey below TmDay or if TmDay is not available on your display press Date Time e Display returns to Normal Mode after a few seconds Timer ie You can access this feature with the softkeys only if your voice terminal has a display and if the feature name Timer appears on the second line of one of the feature option screens To see elapsed time 1 Press Menu and then press the softkey below hours minutes seconds Timer which exits you from softkey mode or if Timer is not available on your display press Timer e Elapsed time is shown 2 Tostop the timer and clear the display press Menu and then press the softkey below Timer again or if Timer is not available on your display press Timer again e Elapsed time is displayed on the screen for about three seconds and then disappears Tones and Their Meaning Ringing tones are produced by an incoming call Feedback tones are those which you hear through the handset receiver or the speaker Ringing Tones Lring A call from another extension
7. Note If the display or the lights do not respond during the test notify your system manager Transfer v Tosend the present callto 1 another extension or outside number Press Transfer dial tone e Present call is put on hold and the green light next to the held call flutters e You are given a new call appearance Dial the number that the call is to be transferred to ringback tone e Remain on the line and announce the call if there is no answer or the line is busy return tothe held call by pressing its call appearance button Press again e Call is sent to the dialed number Hang up Display Feature Procedures This section includes the procedures for seven display features you may use with the 8405 voice terminal equipped with a display However note that the display along with the softkeys and display control buttons can also be used for accessing up to 12 softkey features F or procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys see Using the Display Softkeys and Display Control Buttons Jearlier in this guide Call Information You may have as many as 5 call appearance buttons Beginning with the uppermost button and going down the display identifies the buttons as a through e When the display shows a it represents call information for the first call appearance button The next button down would be shown as b and soo
8. returned call waiting ringback tone If your 8405 does not have a display or if AutCB is not available on your display press AutoCallBk during call attempt Note If you send your calls to coverage after activating Automatic Callback your callback calls will still ring at your extension and will not be redirected to coverage 2 Hangup e You will get a 3 burst priority ring when both you and the called extension are idle when you answer regular ringing is sent to the called party 3 Pick up the handset when you hear priority ring Note Automatic Callback is automatically canceled after 30 minutes 21 To cancel Automatic 1 If you are using an 8405 with a display press Menu Callback and then press the softkey below AutCB again while on hook If your 8405 does not have a display or if AutCB is not available on your display press AutoCallBk again while on hook Bridging Manual Exclusion a You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Excl appears on the second line of one of the feature option screens To answer a bridged call 1 2 Press the call appearance button of the bridged call Note If your terminal has Ringing Appearance Preference this step is not necessary you will automatically be connected to the call when you lift the handset Pick up the handset or press Speaker T
9. Control Buttons later in this guide This jack is used for connecting an external speakerphone such as an S101A or S201A Speakerphone or a headset adapter such as a 500A1 Headset Adapter to your voice terminal The jack is labeled lt On the 8405B Plus or 8405D Plus voice terminals you can use this button for accessing the built in 2 way speakerphone On the 8405B and the 8405D voice terminals you can use this button to access a 1 way speaker Note Your 8405B Plus or 8405D Plus voice terminal can be set for either the Speaker listen only feature or the Speakerphone listen and talk feature Check with your system manager to see how your Speaker button is to be used If your 8405B Plus or 8405D Plus has the Reset Spkr label under the Speaker button you can also use the Reset Speakerphone feature When you press Shift and then Speaker your voice terminal must be on hook and it must be set for the Speaker phone feature you hear a set of tones as the speakerphone performs an acoustic test of the environment When the tones stop your speakerphone has finished adjusting itself for optimal performance and is ready for use When the voice terminal is initially powered up the green light next to Test flashes if the link with the DEFINITY switch or System 75 is not or not yet operational The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or wi
10. If your 8405 does not have a display or if Last is not LastDialed or Dial the Last Number Dialed access code while off hook 30 Leave Word Calling LWC ii You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation LWC for the Leave Word Calling feature or CnLWC for the Cancel Leave Word Calling feature appears on the second line of one of the feature option screens To leave a message after 1 If you areusing an 8405 with a display press Menu dialing an extension and then press the softkey below LWC before hanging when your call is not up your handset answered you hear a coverage or busy tone or you have been put on If your 8405 does not have a display or if LWC is not available on your display press before hold hanging up your handset confirmation tone e Message light goes on at the called voice terminal if so equipped Note If reorder toneis heard the message is not stored try again To leave a message 1 If you are using an 8405 with a display press Menu without ringing an and then press the softkey below LWC extension while on hook or off hook If your 8405 does not have a display or if LWC is not available on your display press LWC while on hook or off hook or Dial the Leave Word Calling access code while off hook dial tone 2 Dial the extension confirmation tone e Message light goes on
11. JN SPEAKER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting 39 To turn off the speaker 1 Pick up the handset and return to handset e Red lights next to Speaker and Mute go off e Speaker goes off To mute the microphone 1 Press Mute associated with the handset sothe other party cannot hear you Red light goes on and the other party cannot hear you 2 Press Mute again to resume talking to the other party through the handset e Red light goes off and the other party can hear you again To activate the speaker 1 Press Speaker MEUR EESE e Red lights next to Speaker and Mute go on steadily e The speaker is active and the handset is turned off To end a call 1 Press Speaker while the handset is on hook and only the speaker is active e Red lights next to Speaker and Mute go off Speakerphone C Note f you are using an 8405B or an 8405D voice terminal you cannot use this feature If you are using an 8405B Plus or an 8405D Plus you have either the Speaker listen only feature or the Speakerphone listen and talk feature If you are uncertain whether your voice terminal is set for the Speaker feature or the Speakerphone feature check with your system manager Use the following proce
12. above sequence again 5 When you are ready to exit the directory press Exit To place a call tothe name shown on the display 1 Picku 2 While availa p the handset the name is shown press Call Disp if ble or if you do not have Call Disp on your set press Note Exit and then dial the number using the dial pad You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp Exit Normal v To exit any display 1 Press Exit feature and return to Normal call handling Mode display e Display will show call information for the active cal appearance Inspect a You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Inspt appears on the second line of one of the feature option screens Note If you are currently on a call and a new call comes in the display automatically shows you information on the new call You do not need to use the Inspect feature in this situation However you can use the Inspect feature to see who s on a call that has been placed on hold To see who s on hold while on a call 1 Press or if I press Menu and then press the softkey below Inspt nspt is not available on your display 2 Press the call appearance button of the held call e Information is shown on the display screen you rem
13. as each call is forwarded To cancel Call Forwarding 1 If you are using an 8405 with a display press Menu and then press the softkey below CFrwd while on hook If your 8405 does not have a display or if CFrwd is not available on your display press Call Fwd while on hook or Dial the Call Forward cancel code while off hook confirmation tone e Your calls will now ring at your own voice terminal Call Park a You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CPark appears on the second line of one of the feature option screens To park a call at your Note To use the Call Park feature on an 8405 with extension for retrieval at display if Call Park is one of your softkey features any extension press Menu and then the softkey below CPark Then hang up or if a Call Park button has been assigned to your voice terminal press Call Park and hang up Otherwise follow the instructions below 1 Press Transfer dial tone 2 Dial the Call Park access code confirmation tone 3 Press Transfer again e Call is parked 4 Hangup To retrieve a parked call 1 Pick up the handset or press Speaker dial tone from any extension 2 Dial the Call Park Answer Back access code confirmation tone 3 Dial the extension where the call is parked confirmation tone e f returning to a call pa
14. at the called voice terminal if so equipped 3 Hang up or press Drop 31 To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber 1 If you are using an 8405 with a display press Menu and then press the softkey below CnLWC while on hook or off hook If your 8405 does not have a display or if CnLWC is not available on your display press Cancel LWC while on hook or off hook or Dial the Leave Word Calling cancel code while off hook dial tone 2 Dial the extension confirmation tone Note If reorder tone is heard message is not canceled try again Message x To retrieve a message when your Message light ison 1 If your set has a display see the M essage Retrieval procedures under the Display Features Procedures heading Otherwise see your system manager for instructions regarding your local message retrieval procedures Mute v Note f you are using an 8405B or 8405D the Mute feature affects the microphone associated with the handset only If you are using an 8405B Plus or 8405D Plus the Mute feature mutes the handset when you are talking on the handset and mutes the speakerphone microphone when you are using the built in speakerphone To prevent the other party from hearing you To mute the handset or speakerphone microphone 1 Press Mute e Red light next to Mute goes on and th
15. forwarded to a telephone number of your choice Call Park Puts a call on hold at your voice terminal for retrieval at any extension Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Also if the call received is for someone else use it to hold the call until the called party can answer it from another voice terminal Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group Use when you wish to handle a call for a group member who is absent or otherwise unable to answer Note You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager Conference Allows you to conference up to six parties on a call including yourself so you can conduct a 6 way discussion Use to set up time saving conferences or to spontaneously include an additional party important to a conversation Drop Disconnects from a call without requiring you to hang up the handset turn off the speakerphone or press the switchhook Can also be used with the Conference feature to disconnect the last party added Use whenever you want to continue using the handset or speakerphone after ending a call Hold Puts a call on hold until you can return to it While a call is on hold you can place another call activate another feature answer a waiting call or leave your voice terminal to do a
16. it is securely connected at both ends 3 If thereis still a problem see your system manager System 75 Version Notes If you have Version 1 or 2 of System 75 some features may work a little differently than noted in this guide The following list explains the slight differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager Feature System 75 Version Changes in Feature Operation Abbreviated If you are using You can store up to 16 digits rather than Dialing Version 1 24 digits If you are using Version 1 or 2 You cannot use an Enhanced List Call Forwarding All Calls If you are using Version 1 or 2 You cannot forward someone else s calls Last Number Dialed If you are using Version 1 You can store up to 16 digits rather than 24 digits Priority Calling If you are using Version 1 or 2 You cannot change a regular call intoa priority call 51 Key Words to Know access code Seelfeature access code activate To begin or turn on the operation of a feature attendant The person who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service which provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appearance A button used exclus
17. press Shift and then Speaker to perform an acoustic test of the surrounding environment and adjust the speakerphone for optimal performance At power up on display terminals press the softkey below Begin to start the Reset Speaker phone feature retrieve To collect telephone messages with the Message or Voice M essage Retrieval features Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer Thedevice that produces the electronic ringing sound in your voice terminal softkey features Those features accessed with the four arrowed softkeys 4 and the display control buttons A person using an 8405D or 8405D Plus can access up to 12 softkey features softkeys The four buttons below the 8405D and 8405D Plus display labeled with arrows 4 These buttons correspond to words on the display screen Softkeys can be used along with display control keys to access up to 12 features These features are in addition to those features assigned to the call appearance feature buttons on your voice terminal stored number A telephone number which has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a feature or trunk code Once programmed a number can be accessed by first dialing the list then the list item digit s under which it is
18. special functions such as Pause Mark or Wait into the telephone number programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone e Number is stored e Repeat Steps 5 through 7 if you want to program additional items on the same list press Drop and begin again at Step 1 if you want to program items on another list Hang up or press Drop to end programming Note Record your personal list items on the Abbreviated Dialing list in the back of this guide group system and enhanced lists can be obtained from your system manager 20 To place a call using an 1 Press Pers List or Grp List or Sys List AD list button or code or Dial the appropriate AD List code e List 1 e List 2 dial tone e List 3 Note An Enhcd List may also be available see your system manager 2 Dial the desired list item 1 2 3 e Call is automatically dialed ringback tone Automatic Callback ia You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation AutCB appears on the second line of one of the feature option screens To automatically place 1 Ifyou are using an 8405 with a display press Menu another call to an and then press the softkey below AutCB during the extension that was busy call attempt did not answer or
19. terminal is set for either the Speaker listen only or the Speakerphone listen and speak feature Check with your system manager to see how your voice terminal is administered Note On those 8405 voice terminals which havea button and on which the Reset Spkr label appears under the Speaker button you can press Shift and then Speaker to initiate the Reset Speakerphone feature As the built in speakerphone performs a test of the surrounding acoustic environment you will hear a sequence of tones When the tones stop your speakerphone has finished adjusting itself for optimal performance It is now ready for use Ged Ree speka hme Important You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the Speaker button Test When the voice terminal is initially powered up the green light next to Test flashes if the link with the DEFINITY switch or with System 75 is not or not yet operational The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75 and then goes off after a short period of time After the voice terminal is powered up you can press to test the lights and the display if applicable on your voice terminal Transfer Transfers a call from your voice terminal to another extension or outside number Use when your caller needs to speak further with someone else Display Features and Features Used with the Sof
20. use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY and AUDIX are registered trademarks of Lucent Technologies REFERENCES TO AT amp T Any references within this text to American Telephone and Telegraph Corporation or AT amp T should be interpreted as references to Lucent Technologies Incorporated The exception is cross references to books published prior to December 31 1996 which retain their original AT amp T titles Prepared by 1997 Lucent Technologies BCS Product Documentation Development All Rights Reserved Middletown New J ersey 07748 9972 Printed in USA Contents Your 8405Voice Terminal A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting Later in This Guide Quick Reference Lists at the Back of This Guide Using the Display Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens Other Softkey Features That May Be On Your Display Using the Softkeys to Activate a Feature Resetting the Speakerphone with the Softkeys When Powering Up the Voice Terminal Quick Reference Lists Your 8405 Voice Ter
21. while off hook confirmation tone 38 Speaker E Note If you are using an 8405B or 8405D voice terminal you will automatically have this feature If you are using an 8405B Plus or an 8405D Plus your voice terminal is set for either the Speaker listen only or the Speakerphone listen and talk function Check with your system manager to see if you can use either of these two features You can use the Reset Speakerphone feature only if you are using an 8405B Plus or 8405D Plus voice terminal if your voice terminal is set for Speakerphone listen and talk and if the Reset Spkr label appears under the Speaker button Usethe following procedures if your voice terminal is set for the Speaker listen only feature To place a call without lifting the handset or to use speaker with any listening only feature activity such as monitoring a call on which you have been put on hold or for group listening Note n order for the other party to hear you you must speak through the handset and the speaker must be off 1 Press Speaker Red lights next to Speaker and Mute go on Place a call or access the selected feature 2 Adjust speaker volume if necessary To raise the volume press the right half of the Speaker Volume control button labeled to lower the volume press the left half of the Vo Speaker Volume control button labeled If you have a display it shows
22. 2 rings A call from outside or from the attendant 3 rings A priority call from another extension or from an Automatic Callback call you placed ring ping half ring A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones busy tone A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting One two or three beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designates the source one for an internal call two for an outside or attendant call three for a priority call call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your voice terminal you hear two rising tones coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial tone A continuous tone indicates dialing can begin intercept time out tone An alternating high and low tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 s
23. Lucent Technologies Bell Labs Innovations DEFINITY Enterprise Communications Server ECS Release 5 8405 Voice Terminal User s Guide 555 230 736 Comcode 107985566 Issue 2 June 1997 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Contact Lucent Technologies Publications Center P O Box 4100 Crawfordsville IN 47933 Domestic 1 800 457 1235 International 1 317 361 5353 Domestic Fax 1 800 457 1764 International Fax 1 317 361 5355 Order Document No 555 230 736 Issue 2 J une 1997 For more information about related documents see Business Communications Systems Publications Catalog 555 000 010 HEARING AID COMPATIBILITY This voice terminal is Hearing Aid Compatible HAC In addition some units have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEM S SECURITY You are responsible for the security of your system Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized
24. abeled Menu Exit Prev and Next gt Menu is used to access the first feature option screen Exit allows you to exit a display feature and return to Normal call handling Mode Prev and Next gt are used to help you go back and forth through the feature option screens enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager and available only with System 75 Version 3 a DEFINITY Generic 1 and Generic 3 or a DEFINITY ECS Contains telephone numbers useful to all system members and stores each of those numbers as a 1 2 or 3 digit list item extension A dialing number of one to five digits assigned to each voice terminal connected to the DEFINITY Generic 1 or Generic 3 the DEFINITY ECS or toa System 75 feature A special function or service such as Conference Hold Send All Calls etc feature access code A dial code of one two or three digits which you use to activate or cancel the operation of a feature Check with your system manager for the feature access codes for your system 52 group list One of the four types of Abbreviated Dialing lists programmable by the controller of the list or the system manager Contains telephone numbers useful to members of a specific group and stores each of those numbers as a 2 digit list item handset The handheld part of the voice terminal which you pick up talk into and li
25. ain connected to the present call 3 Toreturn to the held call press Exit and the call appearance button of the held call Message Retrieval To see your messages when your Message light is on while on hook off hook or on a call 1 Press Msg Rtrv 2 Press Next Msg to see the first message and then for each following message To return a call tothe message sender 1 Pick up the handset 2 Press Call Disp while any part of the message is shown Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp To erase a message Press Delete while any part of the message is shown To see a coworker s messages can be during call with your coworker Note You must first be designated as a systemwide message retriever by your system manager Press CvrMsgRtrv 2 Dial your coworker s extension 3 Press Next Msg to see the first message and then for each following message To return a call fora coworker to displayed extension while on call with coworker 1 Press Transfer Coworker is put on hold 2 Press Call Disp while any part of the message is shown 3 Press Transfer Coworker is connected to the call attempt To erase a message 1 Press Delete while any part of the message is shown Normal Exit v To exit any display 1 Pr
26. dures if your voice terminal is set for the Speakerphone speak and listen feature If the Reset Spkr label appears under the Speaker button on your 8405B Plus or 8405D Plus voice terminal you can use the Reset Speakerphone feature F or directions on using the Reset Speakerphone feature see Reset Speaker phone in this section To place answer a call 1 Press Speaker without lifting the handset or to use e Red light next to Speaker goes on steadily speakerphone with 2 Place or answer the call or access the selected feature any feature 3 Adjust speakerphone volume if necessary e Toraise the volume press the right half of the Volume control button labeled A _ to lower the volume press the left half of the Volume control button labeled V e f you havea display it shows SPEAKER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting Note The Volume control does not affect an external speakerphone attached to your voice terminal 41 To prevent the other party from hearing you Note If the Speakerphone feature is not turned on the Mute feature turns off the microphone associated with the handset not the speakerphone However if the speakerphone is active and the handset is not active then the Mute feature turns off the microphone associated
27. e 1 you answer another call make a call or perform some other task Press Hold e Green light next to the held call flutters Note If you put a conference call on hold the other parties remain connected To answer a new call 1 while active on another Press Hold e Green light next to the held call flutters Press the call appearance button of the incoming call e You are connected to the incoming call To return tothe held call 1 Press the call appearance button of the held call e You are connected to the held call Note If you are active on a call and you press the call appearance button of the held call the active call will be dropped 28 Intercom Automatic Dial E You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Auto for Automatic Intercom feature or IDial for the Dial Intercom feature appears on the second line of one of the feature option screens To make a call to your 1 predetermined Automatic Intercom partner If you are using an 8405 with a display press Menu and then press the softkey below IAuto while off hook If your 8405 does not have a display or if Auto is not available on your display press IcomAuto xxx while off hook ringback tone e Special intercom ring is sent Note f the call is unanswered press Go to Cvr while the call is ringing if you want to redirect
28. e other party cannot hear you 2 When you are ready to resume conversation with the other party press Mute again e Red light next to goes off and the other party can hear you again Note When the voice terminal is set for the Speaker listen only feature the light next to whenever you are using the speaker Mute goes on The Mute feature turns off automatically when you hang up or switch from the speakerphone to the handset or from the handset to the speakerphone 32 Priority Calling You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation PCall appears on the second line of one of the feature option screens To place a priority call 1 If you are using an 8405 with a display press Menu 3 burst ring and then press the softkey below PCall while on hook or off hook If your 8405 does not have a display or if PCall is not available on your display press Priority while on hook or off hook or Dial the Priority Calling access code while off hook dial tone 2 Dial the extension ringback tone e Wait for the called party to answer Note If your call is not answered and you wish to redirect it to coverage press Go to Cvr while call is ringing To change a regular call 1 If you are using an 8405 with a display press Menu into a priority call when and then press the softkey below PCall et S Wal
29. e the assigned code number in the provided blanks in each feature procedure e If you receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and begin again at Step 1 e System 75 is available in more than one version Some features such as Abbreviated Dialing Call Forwarding All Calls Last Number Dialed and Priority Calling operate slightly differently with Version 1 and possibly Version 2 than they do with later versions If you are using Version 1 or 2 of the System 75 software you should check the section titled Troubleshooting later in this guide before you use any of these four features 11 Conventions Used in The Following Procedures Feature and Each of these boxes represents a button that has a Feature x00 feature assigned to it The button is labeled with the feature name sometimes followed by an extension number shown as Xxxxx or a person s name LWC CnLWC AutCB Timer This rectangular box 2 lines by 24 characters represents the 8405 display screen Like the example to the left the second line appearing on the display will most likely list the features you can access with the softkeys For directions on using the display and softkeys see the section titled Using the Display feedback tones The tone that ap
30. econds after lifting the handset or dialing the previous digit local error tone A steady low tone indicates an incorrect button press recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin reorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy ringback tone A low pitched tone repeated 15 times a minute indicates the number dialed is being rung speakerphone reset tones A rising set of tones indicates the speaker phone is adjusting itself to the surrounding room acoustics Note Only 8405B Plus or 8405D Plus voice terminals with the Reset Speakerphone feature will play these tones 49 Troubleshooting Problem Solution A feature doesn t work as noted in this guide 1 Reread the procedure and try again 2 For many features you must lift the handset before you can use the feature 3 Check with your system manager to be sure this feature is administered on your voice terminal 4 You may have an older version of System 75 thus some features may operate differently from the procedures described in this guide Check the section below on System 75 Version Notes for ways in which these features work differently There are no feature access codes written in the appropriate blanks in this guide See your system manager for a list of feature access c
31. ed ather by pressing Shift and then Hold if your 8405 has a Shift button or by pressing Ring if your voice terminal has a Ring button Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot perhaps a secretary or receptionist Use when you will be away from your desk for awhile or when you do not wish to be interrupted by telephone calls Speaker Listen Only Allows you to place calls or access other voice features without lifting the handset H owever in order to speak to the other party you must use the handset Use with feature activities that require listening only such as on hook dialing monitoring calls on hold and group listening situations Note All 8405B and 8405D voice terminals have a listen only speaker If you are using an 8405B Plus or an 8405D Plus your voice terminal can be set for either the Speaker listen only or the Speakerphone function Check with the system manager to see how your voice terminal is administered Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset Use the built in speakerphone any time you prefer hands free communication both speaking and listening or for group conference situations Note Only 8405B Plus and 8405D Plus voice terminals have a 2 way speakerphone If you are using one of these voice terminals your voice
32. ess Exit feature and return to Normal call handling mode display e Display will show call information for the active call appearance Stored Number Ei You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation View appears on the second line of one of the feature option screens To view a number stored 1 Press Menu and then press the softkey below View onam AD Button or if View is not available on your display press Stored 2 Press the selected AD xxxxx e Stored number is shown 3 Toreturn tothe Normal call handling Mode display press Exit or repeat Step 2 to see another stored number To see the number stored 1 Press Menu and then press the softkey below View as alist item or Press Stored 2 Press the selected Pers List or Grp List or Sys List or Dial the appropriate AD List code e List 1 e List 2 e List 3 Note An Enhcd List may also be available see your system manager 3 Dial the selected list item 1 2 3 e Stored number is shown 4 Hangup 5 Toreturn tothe Normal call handling Mode display press Exit or begin again at Step 2 to see another stored number 47 To see the number you 1 Press Menu and then press the softkey below View last dialed or if View is not available on your display press Stored 2 Press the softkey below Last
33. ference button Drop button Handset jack Hold button Figure 4 Another Version of the 8405D and 8405D Plus Voice Terminal The following features on the 8405 voice terminal shown in Figures 1 2 3 and 4 are listed alphabetically for your convenience Explanations for each feature are also provided Conference button For setting up conference calls This button is labeled Conf Dial pad The standard 12 button pad for dialing phone numbers and accessing features The letters Q and Z have been added to the appropriate dial pad keys for directory access and the 5 button on your dial pad has raised bars for visually impaired users Display only on the 8405D A 2 line by 24 character display and 8405D Plus Display control buttons These four buttons are labeled Menu Exit lt Prev only on the 8405D and and Next 8405D Plus e Menu is used to enter Softkey Mode and access the first feature option screen Exit is used for exiting the Display Mode and returning to Normal call handling Mode e lt Prev and Next gt are used for going back and forth through the softkey feature option screens Drop button For disconnecting from a call or dropping the last party added to a conference call 5 Call appearances feature buttons Handset Handset jack Hold button On some 8405 voice terminals this can be used as a Hold R
34. gin Cancel When you reset the speakerphone on your voice terminal you hear a set of tones as the speakerphone performs an acoustic test of the environment When the tones stop your speakerphone has finished adjusting itself for optimal performance and is ready for use For more information about the Reset Speakerphone feature see Reset Speakerphone in the section Voice Feature Procedures later in this guide Toreset thespeakerphone 1 Press the softkey below Begin to reset the when those 8405D Plus speakerphone voice terminals with the Press the softkey below Cancel if you do not want to Reset Spkr label are reset the speakerphone at this time However note first powered up that the red light next to Speaker will continue to flutter e f you press the softkey below Begin the 8405D Plus display shows the following timed screen OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE e You will hear a set of rising tones as the speakerphone adjusts itself to the surrounding acoustical environment Thesetones are automatic No user response is required 17 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features you have the option of doing so by lifting the handset or by pressing Speaker f your voice terminal is set for the Speakerphone feature pressing Speaker Simultaneously activates the built in microphone so you ca
35. goes off Note If you do not havea e Red light next to Speaker blinks Shift button it is not necessary to activate this e You hear a series of tones as the speakerphone feature performs an acoustic test of the environment The 8405D Plus display shows OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE When the tones stop your built in speakerphone is ready for use 35 Select Ring and Ringer Volume v To select a personalized 1 Press Shift ringing pattern for those 8405 voice terminals BET NON EOOE ONSreagiy which have a Shift 2 Press Hold patton e Red light next to Shift winks Note For procedures on e Current ringing pattern plays and repeats every selecting a personalized three seconds ring for those 8405 voice Ak Sd that havea e f pas 8405 tier display T the ringing Ring button see the next pattern you are hearing such as page SELECT RING PATTERN 1 3 Continue to press and then release Hold or if you are using a display set you can also press Next gt or lt Prev to cycle through all eight ringing patterns 4 When you hear the desired ringing pattern press Shift again e Your new ringing pattern is set e If you have an 8405D or 8405D Plus you hear confirmation tone two rising tones e Red light next to Shift goes off Note If you receive a call go off ho
36. ing button Line jack on back of voice terminal Message light Mute button Ring button Shift button At least two of these 5 buttons are devoted to incoming and outgoing calls call appearances and are labeled with an extension number the remaining buttons access features feature buttons and are labeled with a feature name Each has a red light telling you this is the line you are using or this is the line you will get when you lift your handset The green status light next to each call appearance and feature button tells you the line or feature is being used A handset is provided for placing and receiving calls The handset is also known as the receiver In most cases you must lift the handset go off hook or activate the speaker before you can use a feature This jack is for connecting a handset to your voice terminal The jack is labeled CQ A red button for putting a call on hold If your 8405 has a Shift button you can press Shift and then Hold to select a personalized ring for your voice terminal from eight possible ringing patterns This jack is used for connecting a line cord to your voice terminal The jack is labeled LINE A red light which goes on steadily when a message has been left for you This light may be labeled Message or DX For turning off the microphone associated with the handset on all 8405 terminals or the built in speakerphone microphone on the 8405B Pl
37. it to coverage Todial acalltoamember 1 of your Dial Intercom group If you are using an 8405 with a display press Menu and then press the softkey below IDial while off hook If your 8405 does not have a display or if IDial is not available on your display press IcomDial xxx while off hook dial tone e Green light goes on steadily Dial the group member s 1 or 2 digit code ringback tone e Special intercom ring is sent Note f the call is unanswered press Go to Cvr while the call is ringing if you want to redirect it to coverage 29 To answer any 1 Pick up the handset intercom call e You are connected to the call Note If you are active on another call first press Hold then press the call appearance button with the flashing light To return to the held call press the call appearance button associated with the held call Last Number Dialed a You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Last appears on the second line of one of the feature option screens To automatically redial 1 If you are using an 8405 with a display press Menu the last number you and then press the softkey below Last dialed up to 24 digits while on hook or off hook extension outside number or trunk feature access code available on your display press while on hook or off hook
38. its which you dial to access a trunk group to place an outside call voice terminal A telephone equipped with an array of specifically designed features for example Shift button Message light etc and functional capabilities that distinguish it from a conventional telephone lt 4 Blind Perf Quick Reference Lists FEATURE ACCESS CODES Feature Code Feature Code ABBREVIATED DIALING CALL PICKUP List 1 LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back H d pulg P Ho Description Extension M essage Attendant AUDIX de Description Code ADDreviated DIa Item Personal List 1 Personal List 2 Personal List 3 No Name Name Name 1 2 3 4 5 6 7 8 9 0 You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system manager On DEFINITY G3V4 and later switches you can have up to 100 entries In this case photocopy this form for as many Personal List entries as you need to record
39. ive or handset and Volume control button labeled V ringer are both active e If you havea display it shows RINGER L gt gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting One full ring cycle will sound to demonstrate the new volume 37 Send All Calls ac You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation SAC appears on the second line of one of the feature option screens To send all calls except 1 If you are using an 8405 with a display press Menu priority calls and then press the softkey below SAC immediately to coverage while on hook If your system manager has provided a coverage path for your extension If your 8405 does not have a display or if SAC is not available on your display press Send Calls while on hook or Dial the Send All Calls access code while off hook confirmation tone Note You may hear a ring ping tone from your voice terminal as each call is forwarded To cancel Send All Calls 1 If you areusing an 8405 with a display press Menu and then press the softkey below SAC again while on hook If your 8405 does not have a display or if SAC is not available on your display press Send Calls again while on hook or Dial the Send All Calls cancel code
40. ively to place or receive calls It has an assigned extension number and is equipped with a red light and a green status light console permission The authorization from your system manager to initiate Call Forwarding All Calls for an extension other than your own coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal Redirection could be to the extension of a receptionist secretary coworker AUDI X or message center A person who provides coverage is a covering user DEFINITY Communications System Generic 1 and Generic 3 The switch to which you may be connected Your voice terminal may be connected toa DEFINITY Enterprise Communications Server ECS or System 75 instead DEFINITY Generic 1 and Generic 3 a DEFINITY ECS and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network DEFINITY Enterprise Communications Server ECS Release 5 The switch to which you may be connected Your voice terminal may be connected toa DEFINITY Generic 1 or Generic 3 or to a System 75 instead The DEFINITY ECS DEFINITY Generic 1 and Generic 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network dial pad The 12 pushbuttons you use to dial a number and access features display control buttons These buttons on the 8405D and 8405D Plus are l
41. ling If your 8405 does not have a display or if PCall is g not available on your display press Priority 2 Wait for the called party to answer Note If you still receive a call waiting ringback tone wait a few minutes and try again 33 Reset Speakerphone Important You can use this feature only if you are using an 8405B Plus or 8405D Plus voice terminal if the Reset Spkr label appears under the Speaker button and if your voice terminal is set for the Speakerphone feature as opposed to the Speaker feature If you do not have a Shift button or the Reset Spkr label on your 8405B Plus or 8405D Plus you do not need to activate this feature If your 8405B Plus or 8405D Plus is equipped with this feature you can adjust the speaker phone to the surrounding room acoustics to provide optimal performance Use the Reset Speakerphone feature in the following ways e Whenever you move your voice terminal to another place even in the same room e Whenever thered light next to Speaker is fluttering Note You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call Your speakerphone will adjust itself to normal for that call No tones will be heard Important f there has been an interruption in power such as the system has just been powered up again or you have plugged in the voice terminal at another location the light next
42. messages left for you when your Message light is on Will also let you retrieve messages for other voice terminals not equipped with a display if you are authorized as a systemwide message retriever by your system manager Use to quickly and conveniently check messages even when you are already on a call Normal See Exit Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list Also lets you see what number you last dialed via Last Number Dialed feature Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number and to make sure the Last Number Dialed feature is appropriate to use Time Date Shows you the date and time Use as a handy calendar and clock Timer Allows you to measure elapsed time Use in order to keep track of time spent on a call or task 10 How to Use the Features The procedures which appear in the sections Voice Feature Procedures and Display Feature Procedures give short step by step instructions for using each feature For your convenience the features in each section are listed alphabetically General Instructions Use the following special instructions for operating your voice terminal e Thefirst time you use these procedures you will need to customize them for yourself by obtaining the following information from your system manager gt Your system manager may assign call appeara
43. minal The 8405 voice terminal is available in four models All of these models are similar in appearance and functionality except for the following differences e The 8405B has a one way listen only speaker with no display e The 8405B Plus has a two way listen and talk speakerphone but does not havea display e The 8405D has a one way listen only speaker with a 2 line 24 character display e The 8405D Plus has a two way listen and talk speakerphone with a 2 line 24 character display Despite their differences all four models are comprehensively equipped so you can make the best use of the many features of the DEFINITY Communications System Generic 1 and Generic 3 the DEFINITY Enterprise Communications Server ECS Release 5 and System 75 Figure 1 and Figure 2 show the 8405B and 8405B Plus models Figure 3 and Figure 4 show the 8405D and 8405D Plus with display models Familiarize yourself with your voice terminal shown here and explained on the following pages Lucent O Handset Volume control button Transfer button E Handset jack Shift button 5 Call appearance feature buttons oojoojoojoojoo Message light Message C NZ Volume N ABC DEF oT snitt Transfer CHI EL TAINO Line jack on back
44. n continuing through e if all five of the buttons are used for call appearances When you dial an extension that number is shown then replaced by the called party s name and extension When a call is received from another extension the caller s name is shown when a call is received from outside OUTSIDE CALL ora trunk identifier is shown The display remains in Normal call handling Mode until you activate one of the other display or softkey features After using any of these features return to Normal call handling Mode by pressing Exit Directory E You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Dir appears on the second line of one of the feature option screens If the Directory feature is used while any of the softkey feature option screens are displayed the directory information is displayed for five seconds and then the display reverts back to the previous softkey display To search the directory 1 Press Menu and then press the softkey below Dir for a name Beatie f or if Dir is not available on your display press Directory 2 Key in the selected name with dial pad keys last name comma use first name or initial 3 Press Next Msg for each successive directory name you wish to see 4 Tosearch for anew name press the softkey below Dir or press Directory and go through the
45. n place and answer calls without lifting the handset Abbreviated Dialing AD C Note Before you can use this feature AD buttons must first be assigned by your system manager These AD locations can be assigned to actual buttons or you may be able to access them with the softkeys Usually an Abbreviated Dialing number is part of a Personal List Group List System List or Enhanced List You can have a total of three lists the programmed number can be up to 24 digits and characters Special Characters such as Pause count as two digits However if your voice terminal is connected toa DEFINITY G3V4 or later you can also program a number on an Abbreviated Dialing button that is not stored on an AD list this programmed number can be up to 16 digits and characters If you hear the intercept tone while programming start over from the beginning If you have an 8405D or 8405D Plus you may be able to use the following softkey features with Abbreviated Dialing Press Menu and then the softkey below the feature abbreviation e Program labeled Prog You can program a telephone number extension or feature access code on an AD button e Pause labeled Pause A 1 5 second pause can be placed in an AD number such as between an access code and the telephone number e Mark labeled Mark Numbers included after a Mark on an AD button are dialed in Touch Tone signal form e Wait labeled Wait
46. n to call you back by pressing the softkey below LWC the Leave Word Calling feature If you want to cancel the message press the softkey below CnLWC the Cancel Leave Word Calling feature To see the next set of four features press the display control button labeled Next gt to move back a screen press the display control button labeled a Prev Press Next gt or lt Prev until the feature you want to use appears on the second line The following flowchart Figure 6 shows the default features for the three feature option screens These are the 12 softkey features available when the voice terminal with display is shipped from the factory Also see Other Softkey Features That May Be On Your Display ay Be On Your Display lin this section LWC CnlWC AutCB_ Timer gt lt CFrwd CPark TmDay PCall Cancel Timer leave Automate Prog Pause Mark Wait Word Callback Call Priority Calling Park Calling Call Time Forwarding Date AD AD Pause Wait Abbreviated AD Dialing AD Mark Program Figure 6 The Three Default Feature Option Screens Note An error tone one beep sounds when you have made a mistake in your softkey entries Press Exit at any time to exit softkey mode and return to Normal call handling M ode Other Softkey Features That May Be On Your Display Figure Gon the previous page shows the 12 default softkey features those features that can be accessed with
47. nces or features to the 5 call appearance feature buttons on your voice terminal To the right of each feature name in this section is a box For each feature you have on your voice terminal or feature you can access with the softkeys see Note below mark a v inthe blank box as a reminder The Conference Drop Hold Message Mute Select Ring Test and Transfer voice features for all sets and the Normal Mode the Exit feature labeled Exit on the voice terminal display feature only for the 8405D and 8405D Plus are already marked for you You may also be able to use the Speakerphone and Reset Speakerphone on some 8405B Plus and 8405D Plus voice terminals or the Speaker feature Check with your system manager to see what other features you can use with DEFINITY Generic 1 or Generic 3 the DEFINITY ECS Release 5 or with System 75 Note If you are using an 8405D or 8405D Plus voice terminal you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features gt Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1 2 or 3 digit feature access code Ask your system manager for the feature access codes for the features you need and then writ
48. nother task Use when you have a call you don t want to drop but have to interrupt briefly to do something else Intercom Automatic Dial Gives you quick access to specified extensions With Automatic Intercom you can call a predetermined partner by pressing a single feature button With Dial Intercom you can call any member of a predetermined group of users For the Dial Intercom feature you need to know the group member s 2 or 3 digit code Use to rapidly dial frequently called numbers Last Number Dialed Automatically redials the last extension or outside number you dialed Use to save time in redialing a busy or unanswered number Leave Word Calling LWC Leaves a message for another extension to call you back The called party will be able to dial message service for example an attendant AUDIX a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called Use whenever you wish to have someone call you back it will help cut down on repeated call attempts This feature also allows other people in your system to leave a message for you Message Your Message light goes on when a caller has left a message for you You can then follow your system manager s local message retrieval procedures to get our message Note This light may be labeled Message or gt lt See also the Message Retrieval procedures under the Display Featu
49. o access up to 12 switch related features F or example you may want to use the Priority Calling feature to call another extension with a distinctive 3 burst ring You can activate this feature with the softkeys in the following way To access a feature with 1 Press Menu the softkeys Priority Calling is used in this example e Thedisplay shows the initial feature option screen LWC CnLWC AutCB Timer 2 Press Next gt e Thedisplay shows CFrwd CPark TmDay PCall 3 Tousethe Priority Calling feature press the softkey below PCall and then dial the extension Note When the feature is activated after the display screen shows you the digits you are dialing an arrow appears above the feature as in the example below If there is not an arrow above the feature the feature is off v CFrwd CPark TmDay PCall When both parties hang up from the call the arrow above PCall showing feature status indication disappears 16 Resetting the Speakerphone with the Softkeys When Powering Up the 8405D Plus Voice Terminal Important You can use the Reset Speakerphone feature only if your voice terminal has the Reset Spkr label printed under the Speaker button Note The following procedure can be used only the 8405D Plus voice terminal since it has a display and softkeys When you first power up the 8405D Plus voice terminal the following display appears PLEASE RESET SPKR Be
50. odes for features assigned to your voice terminal Then write the codes in this guide Problem Solution There s no dial tone 1 Check with your system manager to be sure your voice terminal is administered correctly 2 Makesure the handset and line cords at your voice terminal are securely connected at both ends 3 Press Test f the green light next to Test does not go on or flashes rather than goes on steadily the voice terminal is not communicating with the DEFINITY switch or with System 75 4 Finda working voice terminal of the same type as your own Unplug this voice terminal from its modular wall jack Plug your voice terminal into that jack and check if it gets dial tone 5 If your voice terminal still does not work plug the working voice terminal of the same type into your modular wall jack If the working voice terminal has dial tone your own voice terminal is faulty See your system manager Problem Solution ring The telephone doesn t extension 1 Makesure the ringer is turned on 2 Set the ringer volume toa higher level 3 Placea test call from another extension to your 4 Check the line cord to make certain it is securely connected at both ends 5 If thereis still a problem see your system manager The lights donot goon 1 Press Test to check if the voice terminal lights go on DERETO TNE DULLONS 2 Check the line cord to make certain
51. ok or lose power during selection the process is interrupted and you must start again To select a personalized ringing pattern for those 1 While on hook press Ring 8405 voice terminals e Red light next to Ring winks Ri el ae a Ring e Current ringing pattern plays and repeats every three seconds If your 8405 has a display it shows the ringing pattern you are hearing such as SELECT RING PATTERN 1 36 2 Cycle through the ringing patterns by pressing and then releasing Ring e Red light next to Ring continues to wink e If your 8405 has a display it shows the number of the ringing pattern you have selected Note If you are using a display set you can also press Next gt or Prev to cycle through all eight ringing patterns 3 If you want to save the ringing pattern currently being played do not press Ring anymore You will hear the selected ringing pattern two more times and then it will be automatically saved e You hear confirmation tone two rising tones e Red light next to Ring goes off Note If you receive a call go off hook or lose power during selection the process is interrupted and you must start again To adjust the ringer 1 Toraise the volume press the right half of the volume if necessary Volume control button labeled A handset and speaker are to lower the volume press the left half of the not act
52. ouse Manual Exclusion 1 to prevent other bridged terminals from entering a call on a per call basis If you are using an 8405 with a display press Menu and then press the softkey below Excl while active on a call If your 8405 does not have a display or if Excl is not available on your display press Excl xxxxx while connected to the call Note Pressing Excl xxxxx or pressing the softkey below Excl reactivates bridging 22 Call Coverage Consult w You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation Cnslt appears on the second line of one of the feature option screens To answer a call for a 1 Press the call appearance button of the incoming call coworker for whom you when ringing begins or the green light flashes area Coverage point Note The call is not at your terminal until the green light is flashing To leave a messagefora 1 Press Cvr CallBk while connected to the call coworker to call the confirmation tone original caller s extension Note To leave a message for a coworker to call you activate Leave Word Calling instead TousetheConsult feature 1 Press Transfer dial tone to talk privately with a coworker after answering a redirected call 2 If you are using an 8405 with a display press Menu and then press the softkey below Cnslt Call is put on hold If your 8405 does not ha
53. pears in brackets after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step For a list of tones and their meanings see the section titled Tones and Their Meanings Troubleshooting Later in This Guide Later in this guide you will find a short section on troubleshooting Use the procedures listed in that section if you have problems in using your voice terminal Quick Reference Lists at the Back of This Guide At the back of this guide is a set of quick reference lists Use them to record your feature access codes and trunk codes Abbreviated Dialing personal list items and message and attendant extensions Once you have completed the lists remove the page from the guide tear along the perforation and keep the lists near your voice terminal 12 Using the Display Softkeys and Display Control Buttons If you are using an 8405D or 8405D Plus voice terminal the following information will help you use the display the softkeys and the display control buttons The softkeys are the four keys labeled with arrows 4 located directly below the display The four display control buttons labeled Menu Exit a Prev and Next gt are located under the softkeys Figure 5 shows the location of the softkeys in relation to the display above the softkeys and the display control buttons below them Lucent
54. r feature Check with your system manager to see what other features you can use with the DEFINITY Generic 1 or Generic 3 the DEFINITY ECS or with System 75 Note If you are using an 8405D or 8405D Plus voice terminal you may also be able to use up to 12 other features accessed with the softkeys and display control buttons These features are in addition to the features administered on the call appearance feature buttons on your voice terminal Check with your system manager to see which softkey features are available to you Voice Features Abbreviated Dialing AD Allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature access code Abbreviated Dialing offers four possible types of lists personal group system and enhanced and you can havea total of three out of the four lists Numbers on a personal list are programmable by you numbers on group lists are programmable by the controller of the list system lists are programmable only by the system manager Use this feature as a timesaver for dialing frequently called lengthy or emergency numbers Note Check with your system manager concerning what types of lists you have and how many of each list Automatic Callback Sends you a special 3 burst ring indicating a previously busy or unanswered extension you dialed is now available Useto avoid constant redialing
55. res heading Mute Allows you to turn off the microphone of the built in speakerphone or the handset Use when you want to confer with someone in the room with you but you do not want the other person on the call to hear your conversation Priority Calling Allows you to call an extension with a distinctive 3 burst ring to indicate your call requires immediate attention Use when you have important or timely information for someone Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which the Reset Spkr label appears under the Speaker button you can use this feature to initiate an acoustic test of the surrounding environment by using a series of tones When the tones stop your speakerphone has finished adjusting itself for optimal performance It is now ready for use Use whenever you move your voice terminal to a different location even in the same room when the red light next to Speaker js fluttering or when the display shows you a message that the speakerphone needs to be reset This feature is accessed by pressing Shift and then Speaker or pressing the softkey below the word Begin on the display Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns Use to help distinguish your incoming calls from those of other nearby voice terminals Note According to the 8405 voice terminal you are using this feature is access
56. rked at your voice terminal dial your own extension Note If you receive intercept tone the parked call has been disconnected or retrieved by someone else 25 Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CPkUp appears on the second line of one of the feature option screens To answer a call placedto 1 If you are using an 8405 with a display press Menu a member of your pickup and then press the softkey below CPkUp group when your voice teminal isidie If your 8405 does not have a display or if CPkUp is not available on your display press CallPickup or Dial the Call Pickup access code e Called voice terminal stops ringing e You are connected to the ringing call Conference v To add another party toa 1 Press Conf dial tone call for a total of up to six f f parties Present call is put on hold and you are given a new call appearance all other parties remain connected to each other 2 Dial the number of the new party and wait for an answer Note You can privately discuss the call with the new party at this time if no answer or busy press the call appearance button next to the fluttering light in order to return to the held call 3 Press Conf again e All parties are now connected e Repeat Steps 1 through 3 for additional conference connections 26
57. s such as Pause Mark or Wait into the telephone numbers programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable 6 Press confirmation tone e Number is stored e Repeat Steps 4 through 6 to program additional buttons 7 Hang up or press Drop to end programming 19 To place an AD call Press the selected AD xxxxx ringback tone e Call is automatically dialed To program reprogram an outside number extension or feature access code into a personal list On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program as items on your personal lists s Note Each phone number or feature access code is stored as a separate item Pick up the handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before you begin Step 3 If you are using an 8405 with a display press Menu and then press the softkey below Prog If your 8405 does not have a display or if Prog is not available on your display press Program or Dial the AD Program access code dial tone Dial the Personal List number 1 2 or 3 dial tone Dial the list item 1 2 3 dial tone Dial the number you want to store up to 24 digits Note If your 8405 has a display you may be able to use the softkeys to add
58. sten from Also known as the receiver message retriever A person authorized by the system manager to retrieve messages for other users off hook When the handset is removed from the cradle for example when you lift the handset to place or answer a call or when the speakerphone is turned on on hook When the handset is left on the cradle and the speakerphone is turned off party A person who places or answers a call personal list One of the four types of Abbreviated Dialing lists programmable by the system manager or by you the user Contains telephone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first nine personal list items are given digits 1 to 9 with O for the tenth item pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call which sends a special 3 burst ring program reprogram To use your dial pad to assign a telephone number toa personal list item or an AD xxxxx for Abbreviated Dialing reset the speakerphone On those 8405B Plus or 8405D Plus voice terminals on which there is a Shift button and the Reset Spkr label appears under the Speaker button you can
59. stored If the number is stored on an AD xxxxx the number 53 can be accessed by simply pressing that button and then dialing the appropriate entry number switch The device that makes connections for all voice and data calls for a network and which contains software for features Also known as a system or switching system Your switch is dthe a DEFINITY Communications System Generic 1 or Generic 3 a DEFINITY Enterprise Communications Server ECS Release 5 or a System 75 system list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains telephone numbers helpful to all system users and stores each of those numbers as a 2 digit list item system manager Theperson responsible for specifying and managing the operation of features for all the voice and data equipment in your network System 75 Theswitch to which you may be connected Your voice terminal may be connected toa DEFINITY Generic 1 or Generic 3 a DEFINITY Enterprise Communications Server ECS Release 5 instead System 75 DEFINITY Generic 1 and Generic 3 and the DEFINITY ECS are communications systems which transmit and receive voice and data signals for all communications equipment in your network trunk A telecommunications channel between your switch and the public network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of one two or three dig
60. th System 75 and then goes off after a short period of time After the voice terminal is powered up you can press Test to test the lights and the display if applicable on your voice terminal For transferring a call to another voice terminal Volume control button For adjusting the volume of the following e Thespeakerphone or speaker when a call is in progress using the 2 way speakerphone or 1 way speaker e The handset receiver level while a call is in progress using the handset e Thetoneringer when the speaker is off and either the handset is inactive or the tone ringer is active Note When the speaker is active the ringer volume is automatically reduced to a low setting The volume is restored when the speaker is turned off Remember The Volume control button on your voice terminal does not control the volume level of adjunct equipment A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8405 voice terminal Each description includes what each feature does and how you might want to use it Note You will automatically have the following features on your voice terminal Conference Drop Hold Message Mute Select Ring Test and Transfer voice features and Normal Mode E xit feature labeled Exit on the voice terminal among the display features You may also be able to use the Speakerphone and Reset Speakerphone or the Speake
61. the softkeys when the 8405D or 8405D Plus voice terminal is initially installed However if the voice terminal is connected toa DEFINITY G3V3 or later the system manager may substitute other softkey features in their place The following table is a list of some of these alternate features and the feature abbreviation associated with each Note The DEFINITY ECS Release 5 and later releases may provide additional alternate softkey features Alternate Softkey Features Abbreviation Feature AD Abbreviated Dialing buttons can be multiple buttons Cnslt Consult Count ACD Stroke Count can be up to 10 buttons CPkUp Call Pickup Dir Directory Excl Manual Exclusion HFAns Internal Auto Answert Alternate Softkey Features Abbreviation Feature IAuto Automatic Intercom I Dial Dial Intercom I nspt Inspect Last Last Number Dialed RngOf Ringer Off SAC Send All Calls SFunc Abbreviated Dialed Special Function Spres Abbreviated Dialing Suppress Stats ACD Agent Statistics Stop Abbreviation Dialing Stop I ndefinite Wait View Stored Number A Call Display button should be administered if access to System Directory is provided It is also desirable for Next Display to be administered t This feature is available only with a DEFINITY G3V2 and later 15 Using the Softkeys to Activate a Feature Your display and softkeys allow you t
62. tkeys Note If you are using an 8405D or an 8405D Plus voice terminal you can also use up to 12 additional features accessed with the softkeys and display control buttons Your system manager can tell you which softkey features are available to you Directory Searches for the extension of another user in your location by allowing you to key in the user s name with the dial pad Use as a handy quick reference source for extension number information Note While in Directory Mode the voice terminal dial pad is used for entering the name of the person for whom you are searching and therefore cannot be used to dial a call In order to call the displayed number press Call Display if available or press Exit and then dial the number using the dial pad Exit Use Exit to leave Display Mode after using any display or softkey feature and return to Normal call handling Mode Once you arein Normal Mode you can use the display to identify current call appearance calling called party and calling called number Feature Status Indication Indicates the status of each feature accessed with the softkeys If the feature is active an arrow appears above the feature abbreviation if the arrow does not appear above the feature the feature is off Inspect Shows you call related information for an incoming call when you are already active on a call Use to identify and screen new calls Message Retrieval Allows you to retrieve
63. to Speaker flutters until you reset the built in speaker phone You can initiate the Reset Speakerphone feature when your handset is on hook or during a call in which you are using the built in speakerphone If a call isin progress you will not hear the tones and the new speakerphone adjustment is reset for only the duration of that call When you first power up the 8405D Plus voice terminal the following display appears PLEASE RESET SPKR Begin Cancel 34 Toreset thespeakerphone 1 Press the softkey below Begin to reset the when those 8405D Plus speakerphone voice terminals with the Press the softkey below Cancel if you do not want to Reset Spkr label under reset the speakerphone at this time However note the Speaker button are that the red light next to Speaker will continue to first powered up flutter e If you press the softkey below Begin the 8405D Plus display shows the following timed screen OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE e You will hear a set of rising tones as the speakerphone adjusts itself to the surrounding acoustical environment Thesetones are automatic No user response is required To adjust the 8405B Plus 1 While on hook press Shift or 8405D Plus Shif speakerphone to the e Red light next to Shift goes on steadily surrounding room 2 Press Speaker ae e Red light next to Shift
64. us and 8405D Plus sothe other person on the call cannot hear you If your 8405 has a Ring button you can use this button to select a personalized ringing pattern from eight possible ringing patterns A blue button on some 8405 voice terminals which can be used to access two additional features When Shift is active the red light next to the button is on e When used with Hold you can select a personalized ring from among eight available patterns e When used with Speaker on some 8405B Plus and 8405D Plus voice terminals you can perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance Softkeys only on the 8405D and 8405D Plus Speakerphone headset adapter jack on back of voice terminal Speaker button On some 8405 voice terminals this can be used as a Speaker Reset Spkr button Test button Transfer button The four buttons located below the display and labeled with arrows 4 correspond to words on the display screen You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance feature buttons For a list of the features that can be accessed with the softkeys check with your system manager For procedures for using these softkey features see Using the Display Softkeys and Display
65. ve a display or if CnslIt is not available on your display press Consult priority ring to coworker or Dial coworker s extension Note You can privately discuss the call if the coworker is not available press the call appearance button next to the fluttering light in order to reconnect to the call 3 Press again to send the call to the coworker or Press Conf to make it a 3 party call 23 Call Forwarding All Calls o You can access this feature with the softkeys only if your voice terminal has a display and if the feature s abbreviation CF rwd appears on the second line of one of the feature option screens Totemporarily redirect all calls to an extension or outside number of your choice 1 If you are using an 8405 with a display press Menu and then press the softkey below CFrwd while on hook or off hook If your 8405 does not have a display or if CFrwd is not available on your display press Call Fwd while on hook or off hook or Dial the Call Forward access code while off hook dial tone Note If you have console permission next dial the extension number of the person whose calls are to be forwarded receive dial tone 2 Dial the extension or number where calls will be sent confirmation tone Note Some voice terminals have restrictions on where calls can be forwarded see your system manager 3 Hangup Note You may hear a ring ping tone from your voice terminal
66. when you wish to speak to someone who is frequently busy on the telephone or in and out of the office Note You can use this feature only for extensions not for outside numbers Bridging Manual Exclusion Permits you to answer or join calls to someone else s extension by pressing a bridged appearance button on your voice terminal This button can be any call appearance button labeled with another user s primary extension number as assigned to you by your system manager Use to assist in handling calls for a designated coworker Note You can use the Manual Exclusion feature to keep other users with whom you have a bridged call appearance from listening in on an existing call Call Coverage Consult Provides automatic redirection of certain calls to your voice terminal for answering Your system manager determines which calls will be sent to you Use to answer calls for other extensions for whom you provide coverage 7 Note If you are a covering user you can use the Consult feature after answering a coverage call to call the principal the person for whom you are answering calls for private consultation Then you can add the calling party to the conversation transfer the call to the principal or return to the calling party Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number depending on your system Use when you will be away from your voice terminal and you want your calls to be
67. with the speakerphone not the handset 1 Press Mute e Red light goes on and the other party cannot hear you 2 Press Mute again to resume talking to the other party e Red light goes off and the other party can hear you again To change from the speakerphone to the handset Pick up the handset and talk e Red light next to Speaker goes off To change from the 1 Press Speaker handset to the speakerphone e Red light next to Speaker goes on 2 Hang up the handset Tondal 1 Press Speaker again to hang up e Red light next to Speaker goes off Note With a DEFINITY G3V3 or later if the other person on the call hangs up first the call is disconnected If you press Speaker you will hear dial tone Test Totest the voiceterminal 1 lights on all 8405 voice terminals and the display on the 8405D and 8405D Plus voice While on hook or off hook press and hold Test e Green light next to Test goes on Note If the green light next to Test flashes rather than goes on steadily it means that the terminals voice terminal is not communicating with the DEFINITY switch or with System 75 In sucha case see your system manager e The lights go on steadily in two groups and if your 8405 has a display all the display segments fill in 2 Toend test release Test e Lights return to normal operation and the green light next to Test goes off

DEFINITY Enterprise Communications Server (ECS

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