Zebra P330i Thermal Card Printer
Contents
1. Zebra P330 Card Printer User s Manual Y rf Card Printer 980459 001 Rev A Aw 4c Solutions Foreword This manual contains installation and operation information for the Zebra P3307 Card Printers manufactured by Zebra Technologies Corporation Camarillo California Return Materials Authorization Before returning any equipment to Zebra Technologies Corporation for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the original packing material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below For USA Latin America and Asia Pacific 980459 001 Rev A Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo CA 93012 8706 USA Phone 1 805 578 5001 FAX 1 805 579 1808 For Europe and Middle East Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way Fulwood Preston PR2 9ZD Lancashire U K Phone 44 1 772 797555 FAX 44 1 772 693000 P330 User s Manual Foreword Copyright Notice 2004 ZIH Corp This document contains information proprietary to Zebra Technologies Corporation This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra W2. A P330 User s Manual 13 Installation and Setup Installing the Card Cleaning Cartridge Installing the Card Cleaning Cartridge The Card Cleaning Cartridge cleans the cards entering the printer The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller which are packed together 1 Remove the Cartridge Frame and the Adhesive Roller from their packaging Insert the Adhesive Roller into the Cartridge Frame as shown below To avoid contamination always hold the frame and the roller by the ends 3 If the printer s main cover is closed open it Locate the area where the Card Cleaning Cartridge will be installed initially this area was covered by a warning tape Card Cleaning Cartridge Mounting Location 14 P330i User s Manual 980459 001 Rev A Installation and Setup Installing the Card Cleaning Cartridge 4 Locate the slot at the rear of the Card Cleaning Cartridge mounting location see below Card Cleaning Cartridge Positioning Slot 5 Hold the Card Cleaning Cartridge by the extended handle so the large arrow on the top is pointing away from you With the cartridge at about a 30 angle pointing downward insert the lip of the cartridge into the slot until the cartridge seats against the back wall Then press the front of the cartridge down until it seats all the way down and latches with an audible click See below Slot Card Cleaning
3. Follow the directions given in Section 4 48 P330i User s Manual 980459 001 Rev A ISO Standard Encoding Magnetic Card Stripe Encoder ISO Standard Encoding Track Field Track Valid of Separator Density Characters characters 1 A 210 BPI Alphanumeric 79F ASCII 20 95t 2 75 BPI Numeric 40 ASCII 48 62 3 210 BPI Numeric 107 ASCII 48 62 Bits per inch t Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms 2 Note Refer to the Card Printer Programmer s Manual for complete programming y 7 information 980459 001 Rev A P330 User s Manual 49 Magnetic Card Stripe Encoder ISO Standard Encoding P330i User s Manual 980459 001 Rev A APPENDIX B Smart Card Contact Station This section contains information on the additional operations of a P330i Printer equipped with the optional Smart Card Contact Station See Chapter 2 for location Introduction Smart Cards can have a built in microcomputer and or memory to store fingerprints voice recognition patterns medical records and other such data The P330 Printer may be equipped with an optional contact station for programming Smart Cards ISO 7816 This printer model responds to commands that position the card at the contact station where the printer connects to the cont
4. To restore the display to READY you will need to perform a complete cleaning process using both short and long cleaning cards from step 2 above through step 9 below 30 P330i User s Manual 980459 001 Rev A Cleaning Cleaning the Print Head 8 The long cleaning card will automatically feed into the printer and the printing process will continue The LCD Panel will again display the message CLEANING PRINTER 9 When the cleaning process is completed the long cleaning card will be ejected and the LCD Panel will display the message READY indicating that the printer is ready to resume normal printing operations 10 Discard both cleaning cards after a single use Note Do not use previously used cleaning cards Cleaning the Print Head A cleaning using the Cleaning Cards usually suffices However a separate Print Head cleaning can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Place the printer power switch in the OFF O position 2 Open the Main Cover release the Print Head Carriage and remove the ribbon Leave the Print Head Carriage in its raised position For details see Chapter 2 3 Clean Print Head by moving an alcohol moistened swab tip side to side across the Print Head elements Only use moderate force To re order swabs please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer 4 The swabs can al
5. User s Manual Blinking Introduction Controls Connectors and Indicators P330 User s Manual 980459 001 Rev A Installation and Setup General Information This section will guide you through the installation and setup of your P330i Card Printer This consists of the following procedures which should be performed in the order presented Unpacking the Printer Installing the Print Driver Software and Setting Driver Options Loading a Ribbon Installing the Card Cleaning Cartridge Setting the Card Thickness Control Loading Cards Connecting the Printer to your Computer Connecting Power Printing a Test Card to verify printer operation The procedure to be followed for Packing the Printer for Shipment is given at the end of this section The printer should be placed in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 980459 001 Rev A P330 User s Manual 5 Installation and Setup Unpacking the Printer volts 60 50 Hertz Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults the electrical reliability of the printer i
6. device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses ans can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference s by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful How to identify and resolve Radio TV Interference Problems This booklet is available from the U S Government printing Office Washington D C 20402 Stock No 004 000 00345 4 Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by
7. Cartridge in final position 6 Close the printer s Main Cover 980459 001 Rev A P330 User s Manual 15 Installation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Control is set by the user to adjust the gap as cards enter the printer to prevent double feeds which could cause a jam or mis feeds Note Set the Card Thickness Control before loading cards 1 Open the Card Feeder cover The cover is hinged lift it by the lip at the right front corner 2 Note To reduce contamination and ensure better print quality minimize the time the Card y 7 Feeder cover is open 2 The Card Thickness Control Lever is at the front of the left side opening of the Card Feeder area 16 P330i User s Manual 980459 001 Rev A Installation and Setup Setting the Card Thickness Control Card Thickness Control 3 There are four detents to set the position of the Card Thickness Control Slide the Card Thickness Control to the position corresponding to the following Detent Position Card Thickness 3rd position 30 mil 0 76 mm to 50 mil 1 27 mm 2nd position 20 mil 0 51 mm to 40 mil 1 02 mm Lowest 10 mil 0 25 mm to 20 mil 0 51 mm Note The overlap in settings above accomodates variations in environmental conditions especially humidity and cards from different manufacturers In general start at the lowest position and move the lever up until cards feed
8. LED Power Switch These are on the Power optional Connector Ethernet Optional DB 9 Adapter Connector location USB Connector for Smart Card Contact Station 2 P330 User s Manual 980459 001 Rev A LCD Panel Introduction Controls Connectors and Indicators The LCD Panel can display the following messages Message 980459 001 Rev A Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DATA Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONTACT ENCODING Fixed PRINTING CYAN Fixed PRINTING YELLOW Fixed PRINTING MAGENTA Fixed PRINTING BLACK Fixed PRINTING OVERLAY Fixed DOWNLOADING FW Fixed CLEANING PRINTER Fixed Warnings CLEAN PRINTER Scrolling REMOVE RIBBON THEN CLOSE HEAD Scrolling EMPTY FEEDER amp PRESS BUTTON Scrolling LOAD CLEANING CARD IN FEEDER Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling ENCODING ERROR printing stops Blinking INVALID MAGNETIC DATA encoding stops Scrolling REMOVE RIBBON Fixed Errors Printer will not operate OUT OF RIBBON Blinking MECHANICAL ERROR Blinking OUT OF CARDS Blinking PRINT HEAD OPEN P330
9. ROM with Driver Wizard Card Cleaning Cartridge and User s Manual Power Cables 2 e j AN Cleaning Kit If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual 8 Remove packing tape securing the printer s Main Cover and Card Feeder Cover 9 Your P330i Printer ships with warning tape where the Card Cleaning Cartridge will be installed and a pad that protects the print head from possible damage in shipment To remove the tape and pad follow the following steps a Open the printer s main cover by lifting at its lower front lip P330 User s Manual 980459 001 Rev A Installation and Setup Unpacking the Printer b Locate the Print Head protection pad and the Card Cleaning Cartridge location tape see below Print Head Card Cleaning Cartridge Protection Pad Location Tape c Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left and raise the Print Head Carriage It will remain open at about a 45 angle Print Head Carriage Latch 980459 001 Rev A P330 User s Manual 9 Installation and Setup Installing the Print Driver Software and Setting Driver Options d Remove the print head protection pad Keep the pad as well as the other packing material and the shipping carton in case the printer is shipped or moved If the original material is lost a replacement Shipping Kit can be ordered from Ze
10. cards 30mil 980459 001 Rev A P330 User s Manual 43 Technical Specifications Bar Codes Bar Codes e Code 39 Code 128 B amp C with amp without check digit e 2of5 and 2 of 5 interleaved UPC A EAN8 and EAN13 PDF 417 2D bar code and other symbologies available via Windows printer driver Fonts Arial and Arial Bold True Type fonts available via Windows Driver Card Dimensions ISO Standard 7810 Dimensions for Plain Card 2 125 0 002 in 53 98 0 050 mm Radi 3 375 0 01 in adius 0 125 in 85 72 0 25 mm 3 18 mm 0 009 0 033 in 0 23 0 84 mm ISO Standard 7811 Dimensions for Magnetic Stripe Card yo E 0 623in 15 82mm min 0 218in 5 54mm me 0 0 115in 2 92mm MAGNETIC STRIPE 0 0 115in 2 92mm max 44 P330i User s Manual 980459 001 Rev A Technical Specifications Bi Directional Communications Interfaces Contact Location for Smart Card ISO Standard 7816 0 757 in 19 23 mm _ 1 124 in 28 55 mm zc ae in 10 25 mm 0 782 in 19 87 mm Bi Directional Communications Interfaces USB Built in Ethernet optional Mechanical Specifications Width 18 2 in 462 mm Depth 9 4 in 239 mm Height 10 1 in 256 mm e Weight 15 5 Ibs 7 kg Electrical 110 230 Volts AC 10 99 254 V 60 50 Hz 3Hz 47 63 Hz FCC Class B CE UL and CUL approved Environmental Operating Temperature 60 F to 86 F 15 C to 3
11. for 1 second The printing job will restart The LCD Panel displays OUT OF RIBBON message 1 Check ribbon Replace if defective or entirely used Ribbon will automatically synchronize and printing will restart with a new card The LCD Panel displays PRINT HEAD OPEN message 1 Check that Print Head Carriage is closed and latched If not close and latch it The LCD Panel displays MECHANICAL ERROR message 1 Check that you are using the correct card type see Technical Specifications 2 Check that Card Thickness Control lever is properly adjusted see Loading Cards in Chapter 2 3 If 2 cards are fed into the printer at the same time Open cover and remove Card Cleaning Cartridge empty the Card Feeder and pull the jammed cards out Replace the Card Cleaning Cartridge Remove cards from Card Feeder separate them as shown in Loading Cards in Chapter 2 and replace 4 Check that ribbon is loaded correctly The LCD Panel displays ENCODING ERROR message The LCD Panel displays CLEAN PRINTER message P330i User s Manual 1 Check that you are using the correct magnetic card type for low or high coercivity encoding 2 Verify command syntax 3 Contact Zebra technical support 1 Printer cleaning required see Chapter 4 980459 001 Rev A Troubleshooting Print Quality Issues Print Quality Issues This section will help you resolve print quality problems The prin
12. is available below the Card Input Hopper for feeding single cards The Card Input Hopper must be empty for single card feeding to work properly 1 Open the Card Feeder cover Verify that there are no cards in the feeder then close the Card Feeder cover 2 Insert a single card into the slot below the Card Feeder Do not feed more than one card at a time Note If single card feeding will be the normal mode of operation you may select that mode through the driver software In single card feed mode the card will not be printed until the print job has been sent to the printer and the card to be printed has been inserted into the single card feed slot 980459 001 Rev A P330 User s Manual 27 Printing a Card Feeding One Card at a Time P330j User s Manual 980459 001 Rev A 4 Cleaning Caution PROTECT YOUR FACTORY WARRANTY AN The recommended cleaning procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Zebra authorized technicians to service the P330i Printer NEVER loosen tighten adjust bend etc any part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer Cleaning the Printer Clean your P330i Printer using Pre Saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer that cannot be reached incl
13. reliably Note 60 mil 1 524 mm cards may have a significant variation over 10 in the actual thickness of the cards do not use these cards unless each card has been measured to have a thickness less than 66 mil 1 676 mm 980459 001 Rev A P330 User s Manual 17 Installation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330 Printer The P330i can use cards with a range of thickness from 10 mil 0 25 mm to 60 mil 1 5 mm Note Do not mix cards of different thicknesses The P330i Printer can also load and print cards fed individually Information on this is given in the next chapter Note DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible Note For cards with magnetic stripe refer to Appendix A for loading instructions The plastic cards generally come in decks of 100 cards the Card Feeder can hold a full deck of 100 30 mil cards Cards sometimes will stick together this can cause mis feeding or double feeding To avoid this separate the cards before loading as described in steps 2 through 4 below 1 If the Card Feeder cover is closed open it The cover is hinged lift it by the lip at the right front corner Note To reduce contamination and ensure better print quality minimize the
14. time the Card Feeder cover is open P330j User s Manual 980459 001 Rev A Installation and Setup Loading Cards N Caution Do not touch print surfaces of the cards this can reduce print quality 2 Remove all wrapping from the card deck 3 Holding the card deck by the sides hold it vertically against a flat surface such as a desktop If the deck is too thick for your hand to hold it comfortably use about half a deck at a time Y 4 Push the stack back and forth to an angle of about 45 from vertical so as to separate all of the cards cards stuck together with significant adhesion force These cards must be physically separated from each other before inserting into the feeder if not separated feeding or printing problems may occur Note Static charges and edge burrs from the card die cutting process can render individual 5 Restore the card stack to its original squared off condition and place the cards in the input hopper 6 Note that there will be a gap in the card stack with several cards lying flat and the cards above angled upward as shown in the exaggerated drawing below This is normal and ensures proper feeding 980459 001 Rev A P330 User s Manual 19 Installation and Setup Card Output Hopper L gt Note Do not try to eliminate the gap by pressing down on the card stack in the input y j hopper this can cause misfeeds Card Output Hopper The card output hopper
15. 0 C Operating Humidity 20 to 65 non condensing Storage Temperature 23 F to 158 F 5 C to 70 C Storage Humidity 20 to 70 non condensing Ventilation Reasonably dust free air environment Options Built in Ethernet network communications Three track magnetic stripe encoder standard and reverse High capacity feeder 220 30 mil cards Contactless encoding MIFARE and HID iCLASS Contact encoding Station and encoder 980459 001 Rev A P330 User s Manual 45 Technical Specifications Options 980459 001 Rev A P330j User s Manua APPENDIX A Magnetic Card Stripe Encoder Introduction This Appendix includes operation and maintenance requirements for the P330 Printer with the optional magnetic card stripe encoder See Chapter 2 for location of the Magnetic Card Stripe Encoder The magnetic encoder can be set for either high or low coercivity Use the printer driver to change the encoder setting Media Loading Orientation The magnetic encoder may be installed with the read write head positioned below the card path Magnetic Card Stripe Encoder upgrade kits are also available When loading cards with magnetic stripes into the card feeder please ensure that the magnetic stripe is down and nearer to the rear of the printer Also available are Printer models with the Magnetic Read Write head positioned above the card path When loading cards into one of these models ensure that
16. 1 During normal operation the LED is solid green for more than 30 seconds This indicates all the hardware is functioning properly and the Ethernet Adapter has detected the presence of the network It does not mean the Ethernet Adapter has an IP address or is attached to a printer queue 2 If the LED is rapidly flashing green 9 times sec the Ethernet Adapter has not detected the presence of a network cable To solve the problem e Verify that the network cable is appropriate for the network and has an RJ 45 connector Turn the printer power off O Remove the network cable from the Ethernet Adapter Plug the network cable back in until you hear a positive click Check the other end of the cable in the same manner Turn the printer power on if the Ethernet Adapter still does not detect a cable continue Connect the Ethernet Adapter to a known good network connection If the Ethernet Adapter is still unable to detect the network cable contact Technical Support for assistance 3 If the LED is slowly flashing green 1 time sec the Ethernet Adapter is trying to print a job If the job does not print check the following Important Cables with a rating higher than CAT 6 have not been tested e Verify that the printer has media and ribbon If the printer is showing any errors it is unlikely that the Ethernet Adapter can send data to the printer The LED continues to blink until the printer malfunction is resolved or until the print
17. Documentation Training included on one CD Software amp Documentation Package which contains Multi language documentation and free demo application software 980459 001 Rev A P330 User s Manual vii Foreword Icons BG gt gt gt gt viii Throughout this manual different icons highlight important information as follows Note Indicates information that emphasizes or supplements important points of the main text Important Advises you of information that is essential to complete a task or points out the importance of specific information in the text Provides an example or scenario to demonstrate or clarify a section of text Electrostatic Discharge Caution Warns you of the potential for electrostatic discharge Electric Shock Caution Warns you of a potential electric shock situation Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you or could result in physical damage to the hardware P330 User s Manual 980459 001 Rev A Table of Contents T7 UMPORNCHON essene degita ume duo xeu e a a GE 1 Printer Features 2 0 nn 1 Controls Connectors and Indicators 00020 eee eee 2 LCD Panel 00000 eee 3 2 Installation and Setup lt lt c cesecseceee cece ne ewes 5 General Information 0 0 000 c
18. Installation and Setup Packing the P330i Printer for Shipment eo o NOM 10 11 If the printer still has power applied and is turned on and is still connected to the host computer set the printer s power switch on the back of the printer to the OFF 0 position and disconnect the interface and power cables to the printer Open the Main Cover Open the Print Head Carriage and remove the Ribbon If you wish to save the ribbon for future use you may want to put it in a plastic bag for storage Insert the print head protection pad and close the Print Head Carriage Remove the Card Cleaning Cartridge and place it in the upper foam insert Close the Main Cover Slide the Output Hopper in all the way against the Printer Place the Printer in its protective plastic bag Place the lower foam insert in the lower part of the shipping carton Use both hands to carefully place the Printer into the recess in the lower foam insert Place the upper foam insert onto the Printer and gently press it down so it makes a snug fit on the Printer the top of the upper foam insert should be even with the upper edge of the lower part of the shipping carton Slide the upper part of the shipping carton down over the lower part Insert and close the handles latches P330i User s Manual 980459 001 Rev A Printing a Card Printing with the P330 Card Printer is similar to printing with any other printer in a Windows envir
19. OK to close the Page Setup window The card appears on the screen o OC A WO ND Design a card with both black and colored text and with colored pictures see example below 7 7 7 7 SAMPLE CARD M CHRIS JONES SALES DIRECTOR 3 http www zebracard com Note For cards thinner than 20 mils 0 51 mm or thicker than 40 mils 1 02 mm the card design must be limited to 1 no more than two 30 mm x 30 mm areas of full color 2 black information text and barcode for example must cover no more than 50 of the card area and 3 there must be at least a 5mm unprinted border along all edges For cards with thickness between 20 mils 0 51 mm and 40 mils 1 02 mm these restrictions do not apply full color printing is permitted edge to edge in both directions P330i User s Manual 980459 001 Rev A Printing a Card Feeding One Card at a Time 8 Once you are ready to print go to the File menu and select Print 9 If the printer was not selected as the default printer go to the File menu select Print Setup and choose Zebra P330i Card Printer from the printer names list Then Close the Print Setup dialog box 10 The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of your computer 11 Once the printing job is complete the card is ejected from the printer Feeding One Card at a Time A Manual Feed Slot
20. Troubleshooting the Ethernet Connection and Adapter 41 Resetting to Factory Defaults liliis 41 Ethernet Adapter Status Indicator llli elles 41 Network Status Activity Indicator llli 42 6 Technical Specifications llssss 45 General Specifications llle 45 Ribbon Specifications 000 cc eee 45 Card Specifications 0 0 cts 45 Bar Godes es srt ex xx ee a dede oe d xe e RR en 46 FONS 2 i214 4t440005 boss taeda hike bia qe wea qu ig 46 Card Dimensions 0000 cece eee 46 Bi Directional Communications Interfaces 005 47 Mechanical Specifications 22i 47 Electrical zs Rar RR RR OR ae d eek Wee aes EORR 47 Environmental 0 00 0000 eae 47 Options aa esaia ia aai rm 47 Appendix A Magnetic Card Stripe Encoder 49 Introduction s ss er rrr Re GG ERIRIPaG eb eee bie tesa dome YEE 49 Media Loading Orientation llli 49 Sample Encoding Program 200 cee eee eee 50 Magnetic Encoder Cleaning 0000 cee eee eee 50 When to Clean 6 000 ce eee 50 How to Clean 2 2 0 0 0c eee 50 ISO Standard Encoding cece eee 51 Appendix B Smart Card Contact Station 53 IntroductlOln ius ke ed Yea eae PE ER ee E RES 53 Media Loading Orientation 000 00 c eee 53 Smart Card Contact Station Interfac
21. Zebra may cause harmful interference and void the FCC authorization to operate this equipment Industry Canada Notice This device complies with Industry Canada ICS 003 class B requirements vi P330 User s Manual 980459 001 Rev A Foreword P330i Printer Model The Zebra Product Number tells a story Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help you Model numbers include identifiers that specify options using the following lettering conventions Part Number Description Base Printer ii P330i Color Card Printer Smart Card Options None Contact encoder amp MIFARE contactless amp HID iCLASS Contact Encoder Contact encoder amp HID jCLASS Contact encoder amp MIFARE contactless Contact station HID iCLASS MIFARE contactless amp HID iCLASS MIFARE contactless 1 xrcommooowvrvo Magnetic Encoder 0 None M Yes select defaults below Magnetic Encoder Defaults 0 None 1 Stripe Down HiCo 3 Stripe Up HiCo Memory Expansion 0 None Interface A USB Only C USB and Ethernet Power Cords I U S and Europe U U K and Australia Windows Drivers and User Documentation Training CD DO Windows Drivers and User Documentation Training included on one CD Software amp Documentation Package which contains Multi language documentation AO Windows Drivers and User
22. ace use the supplied USB cable to connect between the USB connector on the printer and a USB port on the computer as shown below Note that the figure below shows the optional Ethernet Adapter directly above the USB Connector this may not be present on your printer b 5 Power Optional Switch Ethernet Connector a ojm i o 6 6 e e ed Power t Connector USB Connector If your printer includes the optional Ethernet Adapter as well as the standard USB connection use either the supplied USB cable or a standard Ethernet cable to connect the printer to a corresponding port on the computer or network Important Do not use both USB and Ethernet connections at the same time Important Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent P330 User s Manual 21 Installation and Setup Connecting Power Connecting Power The P330i Printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz The power source must be grounded Depending on specific model number your P330i Printer will include one or two power cords use the one that is appropriate for the AC power source connection at your location If neither has an appropriate connector AC power cords
23. acts on the Smart Card All other printer operations remain the same as the standard P330i model Media Loading Orientation Orient the cards with the gold plated Smart Card contacts at the top surface of the card and facing to the left 980459 001 Rev A P330 User s Manual 51 Smart Card Contact Station Smart Card Contact Station Interface Smart Card Contact Station Interface When a command to the printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer D H VU DB 9 Connector location for Smart Card Contact Station An attached external Smart Card Programmer can be used to program Smart Card chips The following table shows the Smart Card Contact Points DB 9 Pin Smart Card Contact Points DB 9 Pin Smart Card Contact Points 1 C1 VCC 6 C6 Vpp 2 C2 Reset 7 C7 I O 3 C3 Clock 8 C8 RFU 4 C4 RFU 9 GND when chip is at station 5 C5 GND 52 P330i User s Manual 980459 001 Rev A APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways Printer Sharing In printer sharing the printer is connected locally to the host computer and configured to be shared to other client computers Client computers connect to the printer over the network through the host computer 980459 001 Rev A P330 User s Ma
24. bra please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer Installing the Print Driver Software and Setting Driver Options Printing with the P330 Printer requires the Windows Printer Driver and your card design issuing software or printer command level programming through the printer interface The P330i Card Printer can be used with any Windows 2000 or Windows XP computer using the drivers provided on CD with the printer This section contains information on the printing of a sample card in color using the 5 panel color ribbon YMCKO and the Windows Printer Driver 2 Note If updating the printer driver from a previous version before installing the updated y j printer driver version always delete the existing version from your computer Installing the P330 Print Driver To install the P3307 Printer Driver automatically on all Operating Systems use the Zebra Install Wizard 2 Note Ensure that you have administrative privileges to perform this installation or contact y 7 your IT department The Install Wizard will walk you through the appropriate installation steps The Wizard will Automatically launch when the driver CD is inserted 10 P330i User s Manual 980459 001 Rev A Installation and Setup Loading a Ribbon From the main menu of your documentation CD select your desired language and then select DRIVERS from the subsequent menu The Install Wizard wi
25. cc teens 5 Unpacking the Printer 00 0c ee 6 Installing the Print Driver Software and Setting Driver Options 10 Installing the P330 Print Driver llli 10 Loading a Ribbon s asana aaa 11 Installing the Card Cleaning Cartridge 2200000 14 Setting the Card Thickness Control 02000 ee eee 16 Loading Cards 2v xp e est Eranu nea DEE EEEE Ew er 18 Card Output Hopper n sasesana aaae 20 Connecting the Printer to your Computer 0 0005 21 Connecting Power 0 0000 cee tees 22 Printing a Test Card 0 0 00 cc ee 23 Packing the P330i Printer for Shipment 2000 23 SePmnInSg a CONI i656 i6e ds or hee 3 IP RR Pu ai qur ceed 25 Setting Printer Properties 22 25 Printing a Sample Card 0 000 eee 26 Feeding One Card ata Time 0 00 eee 27 LASUCCDDICREERRSTLITITIIT IT TEMP 29 Cleaning the Printer 2 29 When to Clean 000 cee et eee 29 How to Clean 0 2 0 eee 30 980459 001 Rev A P330 User s Manual ix Table of Contents Contents Continued Cleaning the Print Head 0 00 ee 31 Card Cleaning Cartridge 0 02 32 When to Replace the Cleaning Roller 2 0 32 How To Replace the Cleaning Roller 045 32 5 Troubleshoolihg 2222924222320 bx RARE ERN E SA EROR 35 Print Quality Issues llli ere 37
26. e 22000020 00 54 P330 User s Manual 980459 001 Rev A Table of Contents Contents Continued Appendix C Connecting to a Network 55 Printer Sharing llli res 55 External Print Server anana naaa 56 Internal Print Server lll 56 980459 001 Rev A 11 02 2004 P330 User s Manual xi Introduction Thank you for choosing the Zebra P330 Card Printer This manual guides you to efficient start up and operation of your new Card Printer Printer Features The following shows the main functional features found on your P330 Printer Print Main Cover Print Head Carriage Print Head Card Head shown open shown in open Carriage Latch Feeder position Cover shown open Optional Magnetic Card Encoding Thickness Station Control Card Cleaning Cartridge Panel Button Output Hopper shown in open Ribbon Ribbon Optional LCD Display Panel position Take Up Supply Smart Card Spindle Spindle Contact Station 980459 001 Rev A P330 User s Manual 1 Introduction Controls Connectors and Indicators Controls Connectors and Indicators Your P330i Printer has an LCD Display Panel and a Panel Button on the front and a power connector power switch and interface connector s on the rear panel Panel Button LCD Display Panel 10 100base T Ethernet Switch Connector Network Status Activity LED Ethernet Adapter Status
27. e Cleaning Roller 980459 001 Rev A P330 User s Manual 39 Troubleshooting Print Quality Issues 40 Example 5 No printing on the card Possible Cause Ribbon may not be installed in the printer Solution Check for ribbon in the printer Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Print Head elements may be scratched or burnt Solution Call Service for Print Head replacement information Example 6 Only one panel of a color ribbon prints Possible Cause Using the wrong type of ribbon Solution Useonly i Series ribbons for full color printing Note For optimum print quality always keep the Main Cover and the Card Feeder Cover of the printer closed P330j User s Manual 980459 001 Rev A Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults press the Panel Button and hold it in while turning the printer power on Keep the Panel Button pressed until the Status Indicator light turns green then release the Panel Button To print a configuration card press and hold the Ethernet switch Ethernet Adapter Status Indicator A bi color Status Indicator displays the operational status of the Ethernet Adapter The following conditions might occur
28. er is turned off O Flashing red indicates the Power On Self Test POST is in progress 4 If the LED is solid red for more than 30 seconds the Ethernet Adapter has failed the POST A failed POST can be caused by any of the following The printer attached to the Ethernet Adapter device is malfunctioning Turn the printer power off wait 10 seconds then turn the printer back on Ifthe Ethernet Adapter still fails the POST the Ethernet Adapter has a hardware problem that can be fixed only by replacing or returning the unit Contact Technical Support for repair or replacement information 980459 001 Rev A P330 User s Manual 41 42 Troubleshooting Troubleshooting the Ethernet Connection and Adapter 5 If the LED is alternately flashing red and green for longer than 2 minutes the Ethernet Adapter is in firmware download mode This means it is waiting for new firmware data to be sent before it continues normal functioning Perform the following Ifthe Ethernet Adapter was purposely put into firmware download mode finish the download with the proper update utility Contact the Zebra web site at http www zebra com to download this utility Contact Technical Support for help recovering this unit Network Status Activity Indicator A bi color Status Activity LED indicates network speed established link and network activity 1 If the LED is off no link was established 2 If the LED is solid green a 100Base link
29. hile every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given that the document is error free or that it is accurate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time Trademarks P330i is a trademark and Zebra is a registered trademark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other trademarks or registered trademarks are marks of their respective holders Warranty Information Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve 12 months from the purchase date Proof of purchase or shipment date is required to validate the warranty period The warranty becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are improperly installed by the user Note Products returned must be packaged in the original or comparable packing and shipping container In the event equipment is not so packaged or if shipping damage is evident it will not be accepted for service under warranty Surface Transportation charges for return to customers in the continental United States is paid by Zebra Otherwise Zebra pays CPT carriage paid to nearest airport customer pays customs duties taxes and freight from airport to desti
30. ing a Ribbon Ribbon Supply Spindle Spindle 3 Locate the Ribbon Supply Spindle and the Ribbon Take up Spindle see above Load ribbon onto the supply spindle under the print head carriage flange side in and load the empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle Take up Spool Supply Spool 12 P330i User s Manual 980459 001 Rev A b Installation and Setup Loading a Ribbon Caution Do not touch the print head if the printer has been in service within the last 10 minutes It could be very hot and cause a burn Electrostatic Discharge Caution A static discharge is possible if you touch any exposed metal parts Use of an anti static wrist strap or comparable anti static protection is required 4 Gently press the print head carriage down until it is fully lowered as shown below Very little force is neccessary to perform this step Note During normal operation with power connected and turned on the ribbon would automatically synchronize when the Print Head is restored to its fully down position The ribbon would be identified and the corresponding parameters sent to the driver Since power is not connected at this point in the Installation and Setup Procedure nothing will happen when the Print Head Carriage is closed The ribbon will synchronize when power is turned on 980459 001 Rev
31. is established 3 If the LED is flashing green a 100Base link is established and network activity has been detected 4 If the LED is solid orange a 10Base link is established 5 If the LED is flashing orange a 10Base link was established and network activity has been detected Network activity detected by this LED does not mean the activity is data for the print server The activity is all activity on the network seen on the Ethernet Adapter P330i User s Manual 980459 001 Rev A Technical Specifications General Specifications Full color dye sublimation card printing 25 seconds per card single sided color printing YMCKO Monochrome thermal transfer printing 4seconds per card monochrome Ribbon Specifications Patented ribbon core and spindle system iSeries technology featuring RFID more information about Card Media and Ribbons available from Zebra Technologies Corp please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer Note i Series Printers require the use of i Series ribbons for full color printing For Card Specifications Types PVC or Composite Card Width length ISO CR 80 ISO 7810 2 125 54 mm x 3 375 86 mm Option Magnetic Stripe ISO 7811 Card thickness 10 60 mil 0 25 1 5 mm 10 e Card feeder capacity up to 100 cards 30mil Optional high capacity feeder up to 220 cards Card output hopper capacity 100
32. is normally extended to receive the printed cards The printer may be operated with the card output hopper in its closed position in this case the cards will not be collected in the output hopper 1 Pull the card output hopper out to place it in its functional position 2 Note The output hopper is a very snug fit to prevent it from moving during shipping or y 7 operation firm force is required to change its position 2 When not using the printer slide the card output hopper back into its closed position to protect the printer from dust and protect the output hopper from damage 3 The output hopper can be completely removed from the printer if necessary by inserting a thin blunt object such as a pencil up through the hole in the bottom of the printer enclosure and pressing up to release the hopper while simultaneously pulling the hopper out To re install the output hopper simply slide the output hopper in until it locks in place 20 P330i User s Manual 980459 001 Rev A Installation and Setup Connecting the Printer to your Computer Connecting the Printer to your Computer 0 amp 980459 001 Rev A The P330i Printer includes a standard USB interface As an option the printer can be ordered with a 10 100base T Ethernet Adapter in addition to the USB interface The Ethernet Adapter can also be ordered as an add on option and installed in the field by a Zebra factory certified technician 1 If using the USB interf
33. l it away from the printer 32 P330i User s Manual 980459 001 Rev A Cleaning Card Cleaning Cartridge 3 Remove the cleaning roller from the Card Cleaning Cartridge and discard 4 Install new cleaning roller into the Card Cleaning Cartridge To avoid contamination always hold the cleaning roller by the ends For replacement cleaning rollers please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer 5 Peel protective wrapper from the cleaning roller by gently pulling on the tape 980459 001 Rev A P330i User s Manual 33 Cleaning Card Cleaning Cartridge y 7 Note DO NOT touch the adhesive roller surface that contacts the cards 34 6 Replace the Card Cleaning Cartridge into the printer Card Cleaning Cartridge in final position 7 Close the printer main cover P330i User s Manual 980459 001 Rev A Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation Check the table when experiencing any loss of operation or print quality 980459 001 Rev A P330 User s Manual 35 36 Troubleshooting Problem Description Cause Solution The LCD Panel displays OUT OF CARDS message 1 Check for cards in the card feeder If no cards present load cards 2 Check that Card Thickness Control lever is properly adjusted see Loading Cards in Chapter 2 3 Press the Panel Button
34. l the LCD display panel reads SELF TEST 4 Release the panel button and the test card will print This is an example of the test card PLASTIC CARD PRINTER PRINTER P330iM Serial N XXXXX Firmware XXXXXXX 300 dpi Head resistance XXXX DULL dM EC XX Printing counter XXXXX x Packing the P330 Printer for Shipment If the P330 Printer is to be shipped it is important to use the original packing and shipping material to prevent damage to the Printer If the original material is lost a replacement Shipping Kit can be ordered from Zebra please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer z Note The specifics of the shipment and the printer s condition may influence which of the y 7 following steps are followed common sense should prevail 1 Remove cards in the card feeder a While the printer still has power applied and is turned on and is still connected to the host computer remove cards from the card feeder The last card may be difficult to remove If so use the Eject Card command available through the driver on the host computer to eject the last card that is staged in the feeder Caution Do not physically pull the last card out of the feeder staging area This could damage the printer and void the warranty as well as damage the card b Close the Card Feeder Cover 980459 001 Rev A P330 User s Manual 23 24
35. ll walk you through the appropriate steps Delete previous versions of the driver and clean up any necessary Registry entries You must select Remove from the install options to remove any previous driver versions Loading a Ribbon i Series Printers require the use of i Series ribbons for full color printing The Resin Thermal Transfer and Dye Sublimination ribbons for P330i are specifically designed for your P330 Printer 1 Place the printer power switch in the OFF 0 position 2 If the printer s Main Cover is closed a Open the printer s Main Cover lift it by the lip at the bottom front as shown in the figure below left Electrostatic Discharge Caution DO NOT TOUCH the Print Head or the electronic components on the Print Head Carriage Discharges of electro static energy that accumulate on the human body or other surfaces can damage the Print Head or other electronic components used in the printer Note Avoid any direct contact with the print head to prevent transfer of oils or contamination Outside of normal operation only the Zebra approved cleaning materials should come in contact with the print head b Raise the Print Head Carriage by pressing the release latch to the left toward the output hopper and lifting as shown below to about a 45 angle The Print Head Carriage will stay in that position as shown at the right below 980459 001 Rev A P330 User s Manual 11 Installation and Setup Load
36. may be purchased locally make sure it is a three wire grounded cord Power Switch PL oe Power Connector 1 Place the Printer s power switch in the OFF 0 position 2 Depending on your local AC voltage plug the appropriate power cord into the printer s power connector and a grounded AC power source connection Caution If the power cord appears damaged in any way or if the power cord will not securely plug into the Printer s power connector or the AC power source connection STOP Use of a damaged or incorrect power cord could cause equipment damage result in an electrical fire or possibly cause injury 3 To turn the Printer on set the Printer s power switch to the ON position 22 P330i User s Manual 980459 001 Rev A Installation and Setup Printing a Test Card Printing a Test Card With ribbon and cards loaded your P330i Printer is ready to print To check the operation of the printer you should print a test card Printing a test card does not require that the printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF O position 2 While pressing the Printer s front panel button next to the LCD display panel switch the printer ON 3 Hold the panel button unti
37. nation If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined the customer will pay all handling and transportation costs Printheads Since printhead wear is part of normal operation the original printhead is covered by a twelve 12 month date Warranty period begins on purchase date P330i User s Manual 980459 001 Rev A Foreword To qualify for this warranty the printer must be returned to the factory or to an authorized service center Customers are not required to purchase Zebra supplies media and or ribbons for warranty qualification If the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for Zebra s labor and material charges required to repair the defect The warranty becomes void if the printhead is damaged also if it is determined that failure to follow the preventive maintenance schedule listed in the User s Guide has caused defect in the thermal printhead for which a warranty claim is made Spare Parts All parts print heads maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship for 90 days except where otherwise denoted from date of purchase This warranty becomes void if the item is modified improperly installed or used or damaged by accident or neglect Product Disposal Product Disposal Information Do n
38. nter The card remaining in the feeder will be ejected The LCD Panel will then display the message LOAD CLEANING CARD IN FEEDER 5 Place a pre saturated Cleaning Card into the Card Feeder The Cleaning Card will automatically feed into the printer and the cleaning process will start there is a several second delay after the Cleaning Card feeds before the cleaning movement starts While the cleaning process is underway the LCD Panel will display the message CLEANING PRINTER 6 Atthe conclusion of this part of the cleaning process the Cleaning Card will be ejected and the LCD Panel will display the message PRESS BUTTON TO CONTINUE 7 After the user presses the panel button the LCD Panel will display the message FEED LONG CLEANING CARD IN EXIT Insert the long end of the long cleaning card into the card exit directly above the Output Hopper If the user inserts a regular cleaning card into the card exit the LCD Panel will display the message INVALID CARD PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit a timeout the LCD Panel display will change to CLEAN PRINTER The printer will be able Note If the user does nothing at this point 1 e does not insert the long cleaning card after to print but the LCD Panel will continue to display CLEAN PRINTER This limited cleaning does not do a thorough cleaning but may be performed if no long cleaning cards are available
39. nting a Sample Card Also from the Tools window the Test Card can be selected from several pre loaded styles Single Feed Options allows Disabling or Enabling Single Feed Support f Disable Single Feed Support is selected when the P330i Card Printer runs out of cards in the feeder the LCD display will read OUT OF CARDS To continue press the panel button If Enable Single Feed Support is selected when the P330 Card Printer runs out of cards in the feeder it will wait until a card is inserted in the single card slot or cards are loaded in the feeder and then will automatically continue Printing a Sample Card 26 Sample card designs are installed with the printer driver Sample cards require Microsoft Word or Microsoft Paint application software The cards are accessed via the Start menu Select Start select Programs select Zebra Card Printers and select a sample card or follow the directions below to design a card Follow these steps to design and print your first card 1 Launch Microsoft Word Software Depending on your computer configuration this may be done by double clicking an icon on your desktop or by clicking the Windows Start icon selecting Programs and navigating to Microsoft Word Go to the File menu and choose Page Setup Select the Paper Size tab choose Card Under orientation select Landscape Select the Margins tab and set the Top Bottom Left and Right margins to 0 zero Click
40. nual 53 Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer Client computers connect to the print server over a network Internal Print Server Similar to an external print server except the print server is integrated into the printer This removes the need for a separate power supply and separate device drivers This is the simplest way to network a printer 54 P330i User s Manual 980459 001 Rev A
41. onment The Printer Driver Software is installed on your computer see Chapter 2 The P3301 Printer is connected to the power source and the computer see Chapter 2 The P330i Printer is selected by either the Operating System or the appropriate application software program Printer Properties are set the factory default values will be appropriate for many applications Card printing is directed by the appropriate application software program Setting Printer Properties Printer Properties can be set either at the Operating System level or within the application software program used for printing cards Note In the following description of setting Printer Properties only those properties and options that are suitable for being set by the User are described The User should not make selections or set parameters unless they are specifically described in this section Preferences settings can configure the P330 Card Printer for Landscape wide or Portrait tall printing orientation and allow the user to verify that the desired ribbon is installed in the printer Monochrome ribbons are selected via the drop down menu If the P330i Printer includes the optional magnetic card stripe encoder encoding parameters and coercivity can be set Printer cleaning can be initiated from the Tools window printer cleaning can also be initiated at the printer see Chapter 4 980459 001 Rev A P330 User s Manual 25 Printing a Card Pri
42. ot dispose of this product in unsorted municipal waste This product is recyclable and should be recycled according to your local standards For more information please see our web site at http www zebra com environment Declarations of Conformity EMC Directive EN 55022 1998 RF Emissions control 89 336 EEC modified by EMC Directive EN 301489 3 V1 4 1 RF a and Immunity for radio 92 31 EEC and eee 93 68 EEC EMC Directive EN55024 2001 Immunity to Electro Magnetic Disturbances 73 23 EEC modified Low voltage EN 60950 1 2001 Product safety by 93 68 EEC Directive 1999 5 CE R amp TTE Directive EN300330 2 V1 1 1 Radio Frequency Interferences For a formal certificate please contact the Compliance Office at Zebra s Camarillo facility 980459 001 Rev A P330 User s Manual V Foreword EUROPE Norway Only This product is also designed for IT power system with phase to phase voltage 230V Earth grounding is via the polarized 3 wire power cord FI Laite on liitett v suojamaadoitus koskettimilla varustettuun pistorasiaan SE Apparaten skall anslutas till jordat uttag NO Apparatet m tilkoples jordet stikkontakt Model P330 conforms to the following specification FCC Part 15 Subpart A Section FC 15 107 a and Section 15 109 a Class B digital device Supplemental Information This equipment has been tested and found to comply with the limits for a Class B digital
43. s based on the reliability of the mains power source and with the earth connection Electric Shock Caution Limit AC power supplied to the P330 Printer to 110 230 The printer s power supply is an internal unit that can only be serviced or replaced by trained and authorized personnel Unpacking the Printer Your P330i Card Printer ships in a carton and protective anti static bag Keep all packaging material in case you need to move or re ship the printer 1 Inspect the shipping container to ensure that no damage has occurred during shipment If any damage is apparent file a claim with the shipper 2 Unlatch and remove the handles on either end of the shipping container as shown in the figure below cu P LAP A Nd o N 3 See the figure on the next page as you perform the following steps Lift the upper part of the shipping container off of the lower part which will still hold the printer and its packing material 4 Remove the packing material around the top of the printer 6 P330 User s Manual 980459 001 Rev A Installation and Setup Unpacking the Printer 5 Lift the printer out of the carton by holding it with both hands 6 Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 7 Make sure the following items are included with your P330 printer 980459 001 Rev A P330 User s Manual 7 Installation and Setup Unpacking the Printer CD
44. so be used in a similar manner to clean the optional magnetic encoding head Caution Never use a sharp object or any abrasive to scrape deposits from the print head Permanent damage to the print head will result Caution Do not touch the print head if the printer has been in service in the last 10 AN minutes It could be very hot and cause a burn 980459 001 Rev A P330 User s Manual 31 Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Your P330i Printer includes a Card Cleaning Cartridge This item cleans the cards entering the printer through the card feeder To ensure print quality the cleaning roller requires periodic replacement New cleaning rollers are included with each ribbon or may be purchased separately To reorder please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in detail here 3 Note Before replacing the Card Cleaning Cartridge or its cleaning roller clean the Printer y 7 using the Cleaning Cards as described earlier in this chapter When to Replace the Cleaning Roller Replace the Cleaning Roller each time you install a new ribbon How To Replace the Cleaning Roller 1 Open the main cover and locate the Card Cleaning Cartridge Card Cleaning Cartridge 2 Gently remove the Card Cleaning Cartridge Lift the handle end and then pul
45. stent results Possible Cause Ribbon has been stored improperly or is damaged Solution Change ribbon and print again Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Contrast and or Intensity may be set to incorrect values Solution Adjust Contrast and or Intensity values in software Possible Cause Head Settings are too low high Solution Adjust Head Settings higher lower 38 P330 User s Manual 980459 001 Rev A Troubleshooting Print Quality Issues Possible Cause Dust or embedded contamination on elements of the Print Head Solution Perform a Cleaning of the Print Head see Chapter 4 m Example 4 Printing shows blurry printed image Possible Cause Ribbon cartridge may not be correctly positioned Solution Check that the ribbon is properly rolled onto the ribbon cores of the cartridge Replace ribbon cartridge making sure it locks in place and print again Possible Cause Ribbon may not be synchronized on the correct color panel position Solution Open the Print Head Carriage then close it This will cause the ribbon to re synchronize Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Dust or embedded contamination inside the printer and or dirty Cleaning Roller Solution Clean the Print Head Replace th
46. t quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedures below Example 1 Small spots appear on the printed card with a non printed area or a different color LF 7 Possible Cause Contamination on the card surface Solutions Check that cards are stored in a dust free environment Use a different supply of cards Possible Cause Dustinside the printer and or dirty Cleaning Roller Solutions Perform a Cleaning of the printer see Chapter 4 Replace Cleaning Roller see Chapter 4 Example 2 There are non printing horizontal lines white on the card surfaces LL Ribbon cartridge is not correctly positioned Possible Cause Solutions Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon Replace ribbon cassette making sure it locks in place 980459 001 Rev A P330 User s Manual 37 Troubleshooting Print Quality Issues Possible Cause Print Head is dirty Solution Clean the Print Head Possible Cause Print Head elements are damaged e g scratched or burnt Solution Call Zebra Customer Service for Print Head replacement information ud Example 3 Printing shows very pale very dark or inconsi
47. the magnetic stripe is up and nearer to the rear of the printer 980459 001 Rev A P330 User s Manual 47 Magnetic Card Stripe Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer s Manual part number 98001 001 Note ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes Magnetic Encoder Cleaning The Magnetic Encoder Read Write Head is cleaned as part of the printer cleaning process If the frequency of encoding errors increases the magnetic encoder head may need cleaning When to Clean When the LCD Panel displays the message ENCODING ERROR at an increasing frequency How to Clean 1 Leave power on 2 Press and hold the front panel button for a few seconds 3 Open the main cover and release the Print Head Carriage latch raise the Print Head Carriage and remove the ribbon Close the Print Head Carriage 4 Close the main cover 5 Open the Card Feeder cover and remove any cards 6 Insert a Pre Saturated Cleaning Card provided into the slot below the Card Feeder The cleaning card will feed into the printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary 7 Additional cleaning of the magnetic head can be accomplished using the alcohol soaked swabs provided with the printer
48. uding the Print Head Transport Rollers and optional Magnetic Encoder Station When to Clean When the LCD Panel displays the message CLEAN PRINTER Approximately every 1000 cards when using 5 panel color ribbon or every 5000 cards when using a monochrome ribbon 980459 001 Rev A P330 User s Manual 29 Cleaning Cleaning the Printer How to Clean Note This cleaning procedure uses two cleaning cards One cleaning card is the size ofa y 7 regular plastic card and is referred to as the cleaning card The other is elongated with a wider section at one end it is referred to as the long cleaning card Leave the Printer power on or turn it on if it was off 2 Initiate the cleaning process by either of the following methods At the printer press and hold the panel button for several seconds until the LCD Panel displays the message REMOVE RIBBON THEN CLOSE HEAD From the computer enter the P330 Printer Tools software and click on the CLEAN button The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD 3 Open the Main Cover release the Print Head Carriage and remove the ribbon Then close the Print Head Carriage For details see Chapter 2 The LCD Panel will display the message EMPTY FEEDER amp PRESS BUTTON 4 Open the Card Feeder Cover and remove cards from the Card Feeder The last card is difficult to remove leave it in place Press the Panel Button on the front of the pri
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