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Symantec Norton Internet Security 2004 Pro (10098846) for PC

1. 8 Export Regulation The Software and its related documentation including technical data may not be exported or re exported in violation of the U S Export Administration Act its implementing laws and regulations the laws and regulations of other U S agencies or the export and import laws of he jurisdiction in which the Software was obtained Export to any individual entity or country specifically designated by applicable aw is strictly prohibited 9 General f You are located in North America or Latin America this Agreement will be governed by he laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and imitations on liability shall survive ermination Software and documentation is delivered Ex Works California U S A or Dublin Ireland respect
2. 28 Feature summary Security protection features Alert Assistant The Alert Assistant helps you understand security issues suggests how you can resolve problems and advises you on avoiding future security problems See Learn more with the Alert Assistant on page 61 Norton AntiSpam Norton AntiSpam helps reduce the amount of unwanted email messages that you receive by intelligently filtering incoming messages and clearly marking potential spam See Blocking unwanted email messages on page 181 User Access With the User Access Manager network administrators Manager can create user accounts modify protection and set program options for several computers at once See Transfer security settings to other computers on page 75 Productivity Productivity Control lets administrators choose the Web Control sites and newsgroups that each user can visit and the types of Internet programs that users can access See Controlling individuals Internet use on page 165 Feature summary 29 Norton AntiSpam features Norton AntiSpam features As email becomes more popular many users are receiving an increasing amount of the unsolicited commercial email messages known as spam Not only does spam make it difficult to identify valid email messages Some spam contains offensive messages and images Also many Web sites are using more aggressive techniques to draw attention to the ads on their pages S
3. 3 Inthe Signatures list select the attack signature that you want to exclude 4 Click Exclude 125 126 Guarding against intrusion attempts Customize Intrusion Detection 5 When you are done excluding signatures click OK 6 Inthe Intrusion Dectection window click OK If you have excluded attack signatures that you want to monitor again you can include them in the list of active signatures To include attack signatures 1 Inthe main window double click Intrusion Detection 2 In the Intrusion Detection window click Advanced 3 In the Excluded Signatures list select the attack signature that you want to monitor Click Include When you are done including signatures click OK uw F 6 In the Intrusion Detection window click OK Enable or disable AutoBlock When Norton Internet Security Professional detects an attack it automatically blocks the connection to ensure that your computer is safe The program can also activate AutoBlock which automatically blocks all incoming communication from the attacking computer for a set period of time even if the incoming communication does not match an attack signature If AutoBlock is blocking a computer or computers you need to access you can turn off AutoBlock Make sure to turn AutoBlock back on when you are done To turn AutoBlock on and off 1 Inthe main window double click Intrusion Detection 2 In the Intrusion Detection window check or uncheck Turn
4. Domain Name Web site name or URL File Name File name on the disk File Size The size in bytes on your hard disk Last Modified The date when the file was last changed on the hard disk Expires If the file is a cookie the date when it expires Last Sync If the file is a synchronized file the date when the item was last synchronized with another device such as a handheld device Last Accessed The date when the domain name was last accessed from your computer 9 Inthe File List select an item to display more information in the File Information pane If you closed the File Information pane click Show 10 In the File List select one or more items using one of the commands on the Select menu Improving Web browsing and connectivity 203 Exclude domains from Web Cleanup activity 11 Identify what to do with the selected items Your options are Save Add the item to the Web Cleanup tab in the Web Tools Options dialog box Domains in this list will not be deleted by Quick Clean Delete Remove the selected file from the Viewer List but do not delete the file It will show up in the scan next time unless you add it to the list of excluded Web sites in the Web Cleanup Options list If you saved a domain name in the alert message click OK 12 When you are finished close the View Files window Exclude domains from Web Cleanup activity You can list Web domain names whose files should be excluded fro
5. can t receive email messages See About System options on page 96 There are several possible solutions to this problem If you are using a firewall it may block access to the Internet features of Norton AntiVirus Temporarily disable email protection This might allow the problem email messages to download so that you can once again enable email protection You are protected by Auto Protect while email protection is disabled To temporarily disable incoming email protection 1 At the top of the main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages Au FWN Reenable incoming email protection Your email client may have timed out Make sure that timeout protection is enabled 228 Troubleshooting Troubleshoot Norton AntiVirus If you continue to experience problems downloading email messages disable email protection To disable email protection 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan incoming Email 4 Uncheck Scan outgoing Email 5 Click OK can t send email messages If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected your email client may be set to aut
6. eeeeeeseeseesteeteeseees 83 Rescue Disk Options ceeecesesseessesesseestesseeseeenees 83 If you need to use Rescue Disks to restore your DLL a AEA etal For mote Information asas ahn nenni Look up glossary terms eeseeseecseessesesseesteseeseesees Ws online Help csceacindinddaieietids Readme filet genenan nna an Access the User s Guide PDF Symantec products on the Web Subscribe to the Symantec Security Response newsletter ceeececsecseesteeseeseeees 90 Options Set Norton Internet Security Professional OPULOTS ccshssssdaceecasbest ase cessvecytateceraestuynadbeccesedl tdccceagenstle 92 About General options 00 eseeseseesseesseeeseeesneeees 93 About LiveUpdate options 0 eeeesecssecseeeeeees 93 About Firewall options oi eeeesecssescesseeeseeessees 94 About Email options c ccccecssesssessseesseesseesseeenee 94 Password protect Norton Internet Security Professional Options seesseessesseeceeseeseeseeseeess Reset options password Customize Norton AntiVirus About System Options ssis About Internet options About Other options Set Norton AntiVirus options If you need to restore default Norton AntiVirus SettingS oo ceeeeeseeceesteseeeeeeees 100 9 10 Contents Chapter 6 Chapter 7 Password protect Norton AntiVirus options 101 Set Wipe Info Options e cc cecssecsseesseesseccstesssecsseesee 102 Keeping current with LiveUpdate About program updates
7. Folders Wipe Info deletes all files in the selected folder its directory entry if possible and any associated free space You can specify whether subfolders should be included Free Space Wipe Info wipes the free space on the selected disk This includes free disk space file slack space and erased file entries that are not in the Recycle Bin You must empty the Recycle Bin to have deleted files wiped Wipe Info verifies the disk s integrity before wiping free space If the disk has problems you are prompted to run Norton Disk Doctor 5 Select the file folder or disk then click Next If you see a warning message click Yes to proceed See Set Wipe Info 7 For Wipe Options select one of the following options on a Fast Wipe page 195 R Government Wipe 8 Ifyou want to change any selections click Back Wipe Info displays its progress and summarizes the results including any problems that were encountered during the wiping process 9 Inthe Wipe Summary window review what Wipe Info will do then click Next 10 View the results then click Close 11 Follow the on screen instructions to finish the wiping process 198 Eliminating data permanently Wipe files or folders There are two programs that make your Internet activities more efficient and reliable Web Cleanup lets you quickly and safely delete the files and data that accumulate after you browse the Internet Connection Keep Alive lets
8. If the standard Windows Recycle Bin is not enabled Norton Protection also protects files that would otherwise be under Recycle Bin protection Files that are shared on a network or stored on a network server and files deleted while using your computer in DOS mode rather than Windows are not protected 190 Recovering missing or erased files About UnErase Wizard See Use online Help on page 86 To configure Norton Protection 1 On the Windows desktop right click the Norton Protected Recycle Bin then click Properties 2 On the Norton Protection tab make sure that Enable Protection is checked 3 On the Recycle Bin tab select the item to open when the Recycle Bin icon is double clicked 4 When you have finished click OK See the context sensitive Help to view more options in the Norton Protected Recycle Bin If you start your computer in DOS mode you may find that DOS reports less free disk space than expected This discrepancy is because DOS does not deduct the space used by deleted files protected by Norton Protection About UnErase Wizard amp See Recover a file with UnErase Wizard on page 191 UnErase Wizard helps you recover deleted files from the orton Protected Recycle Bin In Windows 98 Me UnErase Wizard can also help you restore files that were unprotected by Norton Protection Windows 2000 XP can only recover files if Norton Protection is turned on If you have a dual boot system and the vo
9. What these types of alerts indicate How to reduce the number of these alerts you receive To use the Alert Assistant 1 Inany alert click Alert Assistant 2 Inthe Alert Assistant window review the information about the alert 3 To respond to the alert close the Alert Assistant 62 Basics Use Web assistant Use Web assistant Web assistant lets you customize Ad Blocking and Privacy Control settings for individual Web sites without leaving your browser Web assistant adds a button to your Microsoft Internet Explorer toolbar that gives you fast access to Ad Blocking Privacy Control and the Norton Internet Security Professional main window The Web assistant menu includes the following tasks Block cookies on this site Block ads on this site Block popups on this site Open Ad Trashcan Configure security settings Prevents this site from setting or reading cookie files Removes ad images from pages on this site Prevents this site from opening unrequested browser windows Opens the Ad Trashcan which lets you choose the ads you want to block Opens the main Norton Internet Security Professional window After installing Norton Internet Security Professional the Web assistant button appears in your Internet Explorer toolbar If you have locked your toolbars the Web assistant button may be hidden To view or hide Web assistant In Microsoft Internet Explorer right click the toolb
10. If Norton AntiVirus places files in Quarantine on page 152 If after reviewing the information in this chapter you have not resolved your problem see Responding to emergencies on page 17 and Troubleshooting on page 217 If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer there are several possible resolutions to the problem Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine infection Makes the file inaccessible by any programs other than a Symantec antivirus program You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Delete the file Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse It should be used only if the file cannot be repaired or quarantined Exclude at risk files Excludes the files at risk from future scans If you exclude a file you are doing so permanently from future scans The threat may still be on your computer Viruses can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an 146 What to do if a virus is found If a virus is found during a scan infected file Threats and security risks can appear during an instant messenger session when sending an email message or during
11. POP3 Post Office Protocol version 3 port A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate
12. Printed in the United States of America 10 9 8 765 43 2 1 Symantec License and Warranty Norton Internet Security Professional MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSE CTRONICALLY OR LOADING THE FTWARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO NOT ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY PAID FOR THE SOFTWARE LESS PPING HANDLING AND ANY LICABLE TAXES AT ANY TIME DURING SIXTY 60 DAY PERIOD FOLLOWING THE E OF PURCHASE aovo i Qnw gt mre Loum JT LEO E lez OGOHMDOOOO ay FE MKTaARwDAOCAVAaLE SmylS is Shu 1 License The software and documen
13. Using the information in the Log Viewer you can View detailed information recorded in each log by selecting the log in the left column and viewing the the details in the right pane Delete the activity entries for a log by selecting the log then clicking Clear If you never clear the entries for a category it expands until it reaches the maximum size Then it starts overwriting the oldest entries Check the Activity Log Check the Activity Log to see what tasks were performed and the results of those tasks to make sure that your Options settings are appropriate for your particular needs To check the Activity Log 1 Inthe main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Activity Log line click View Report Monitoring Norton Internet Security Professional 215 About the Log Viewer 3 Inthe left pane select the log that you want to review Your options are Threat alerts A history of threat alerts such as the ID and type of threat date and time when it occurred the action taken and the version of the virus definitions used Application A history of scanning activities such as activities when scanning occurred and with what results Errors Detailed information about any problems encountered when scanning your computer such as the date error code and message As you Select each log the right pane changes and displays details specific to the particular log
14. General 93 modifying 176 Norton Personal Firewall Private Information setting 178 LiveUpdate 93 using with HTTPS 180 Other 98 private information password protection in Norton adding 176 AntiVirus 32 modifying 176 protecting with password 94 options 178 resetting defaults 100 problems resetting password 95 troubleshooting Norton Threat Categories 99 AntiSpam 222 Wipe Info 195 troubleshooting Norton Worm Blocking 98 AntiVirus 225 Other options 98 troubleshooting Norton Internet Security Professional 219 P troubleshooting Rescue password protection option 99 Disks 229 passwords product key 26 changing 161 Productivity Control about 28 resetting 95 254 Index Productivity Control continued creating accounts 157 161 Wizard 157 program patches 103 updates 103 Program Control 116 Automatic 116 manually adding programs 118 scanning for programs 117 settings 118 Program Scan configuring 117 running 117 programs See also Internet enabled programs configuring with Program Scan 117 creating firewall rules 119 manually adding to Program Control 118 manually configuring Internet access 119 protection downloading from Symantec Web site 105 maintaining 22 maximum 135 preparing for emergencies 23 system scans 137 updating 108 protection updates defined 104 proxy servers 219 Q Quarantine actions in 152 adding files to 152 files in 152 infected files in 148 options 152 Quarantine continued restoring
15. To specify or remove a password 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 In the Options window under Other click Miscellaneous 3 Check or uncheck Enable password protection for options 4 In the password dialog box type a password 5 Click OK 102 Options Set Wipe Info options Set Wipe Info options Fast Wipe Government Wipe You can specify how Wipe Info handles files with hidden read only and system attributes You can also specify the type of wipe to use The following wiping methods are available Overwrites the data that is being wiped with the hexadecimal value of your choice Combines several wiping and overwriting processes to conform to specifications in DoD Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media See About the Government Wipe process on page 194 See About hexadecimal values on page 194 To change Wipe Info options 1 Inthe Security Center click Norton AntiVirus gt Advanced Tools 2 On the Wipe Info line click Start Tool 3 Click Options 4 On the General tab select the options for Read only System and Hidden file types 5 On the Wipe Type tab select the type of wipe that you want to perform Your options are Fast Wipe Government Wipe 6 Inthe Hex Value text box type
16. Workgroup Networking about 114 configuration 114 Worm Blocking monitoring by 135 Norton AntiVirus 32 options 98 threats found by 150 worms found by Worm Blocking 150 found during ascan 146 in email messages 98 150 in Microsoft Office documents 73 Z zones 114 115 Restricted 114 128 Trusted 114 123
17. amp d Do not use this as a backup utility Add files only if they are needed to restore your system after a crash Remove File Click to remove the selected file under User selected Files The files will no longer be included on the Rescue Disk set 84 Basics If you need to use Rescue Disks to restore your system Rescue items list Basic Rescue Boot Floppy Files Rescue DOS Utility Programs Norton AntiVirus Program Definitions Disks User selected Files The list is categorized and presented in a hierarchical view similar to a Windows Explorer view Click the plus sign next to a category to expand the list and see what the category contains Click the plus sign next to a specific file for more information about the file The list of rescue items is different depending on the programs you have installed and the type of Rescue Disk set you are using Files that Rescue Disk stores on the floppy disk that you use to start your system DOS based emergency programs that Rescue Disk stores on the Rescue Disk set You can use these DOS based utilities to recover your system Norton AntiVirus program files Virus definitions files used by Norton AntiVirus to scan your system in an emergency There are several of these disks Files you have added to the Rescue Disk set Add files to this list by clicking Add Files Remove files from this list by clicking the file then clicking Remove File If you ne
18. installed read the readme text then click Next 17 Do one of the following To restart your computer now click Restart Now recommended To restart your computer later click Restart Later Your computer is not protected until you restart 18 Click Finish Customize your installation During installation if you select the Custom installation type you can select the component programs that you want to install To customize your installation See Install Norton 1 Start the Norton Internet Security Professional Internet Security installation procedure Professional on page 41 Norton Internet Security Professional Setup Install Norton AntiVirus Protect your computer from viruses Antivirus software is an integral part of computer security Norton Antivirus Professional automatically protects your computer from fast spreading viruses Trojan horses and malicious ActiveX controls and Java applets Install Norton AntiVirus Professional on your computer If you already have the most recent version of Norton AntiVirus Professional or if you do not wish to install antivirus protection uncheck the box lt Back Next gt Cancel 2 To install Norton AntiVirus Professional check Install Norton AntiVirus Professional on your computer 46 Installing Norton Internet Security Professional Install Norton Internet Security Professional 3 See Install Norton 5 Inter
19. otherwise inappropriate Web pages Programs Block categories of Internet programs that pose security risks or could be misused Newsgroups Restrict access to discussion groups related to extreme illegal or inappropriate topics db Restricted users cannot make any changes to Productivity Control settings About Productivity Control When you enable Productivity Control it blocks any incoming information from restricted Web sites and newsgroups It also blocks all outgoing information from restricted Internet programs Productivity Control settings are linked to user accounts When users log on to their accounts Productivity Control uses the settings associated with the accounts until the users log off 166 Controlling individuals Internet use Enable or disable Productivity Control Enable or disable Productivity Control See Review log information on page 212 Supervisor and Standard users can enable or disable Productivity Control Standard users can change Productivity Control settings for their accounts Supervisor users can also make changes to any user s Productivity Control settings Restricted users cannot make any changes to Productivity Control To enable or disable Productivity Control 1 Inthe main window double click Productivity Control Norton Internet Security Professional Productivity Control More Info Productivity Control helps block inappropriate content
20. 147 148 What to do if a virus is found If a virus is found by Auto Protect from the Internet and determine the appropriate action 10 When you are done reviewing the summary click Finished If a virus is found by Auto Protect See Ensure that protection settings are enabled on page 135 Auto Protect scans files for viruses when you perform an action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most Cases you receive an alert telling you that a virus was found and repaired How you proceed depends on the operating system that you are using If you are using Windows 98 98SE Me If a virus or threat is found and repaired by Auto Protect in Windows 98 98SE Me you receive an alert telling you which file was repaired or deleted To close the alert Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose one of the following actions The recommended action is always preselected Repair the infected file Quarantine the infected file Automatically eliminates the virus Trojan horse or worm and repairs or deletes the infected file When a virus is found Repair is always the best choice Isolates the infected file but does not remove the threat Select Quarantine if you suspect that the infection is caused by an unknown threat and you want to submit the
21. About Norton Only Supervisor users can temporarily disable Norton Internet Security Internet Security Professional Restricted users cannot Prersennia disable any portion of Norton Internet Security accounts on page 156 Professional Disabling Norton Internet Security Professional also disables all of the individual features To temporarily disable Norton Internet Security Professional 1 Inthe main window click Security 2 Inthe lower right corner of the window click Turn Off Norton Internet Security Professional is automatically turned back on the next time that you start your computer You can also disable individual security features For example you might want to see if the Personal Firewall is preventing a program from operating correctly To disable a protection feature 1 Inthe main window select the feature that you want to disable 2 Inthe lower right corner of the window click Turn Off 80 Basics Create and use Rescue Disks Create and use Rescue Disks amp Rescue Disks are available only for Windows 98 Me Rescue Disks are images on floppy disks that let you restart your computer when your hard disk is damaged or infected with a virus About Rescue Disks See If you need to use Rescue Disks to restore your system on page 84 Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue utilities configuration files and a
22. Blocking 3 Click OK Enable or disable Popup Window Blocking Pop up and pop under ads are secondary windows that Web sites open when you visit or leave the sites Pop ups appear on top of the current window while pop unders appear behind the current window When Popup Window Blocking is enabled Ad Blocking automatically blocks the programming code Web sites use to open secondary windows without your knowledge Sites that open secondary windows when you click a link or perform other actions are not affected In some cases you may want to view pop up windows on a site In this case you can temporarily disable Popup Window Blocking To enable or disable Popup Window Blocking 1 Inthe main window double click Ad Blocking 2 Inthe Ad Blocking window check or uncheck Turn on Popup Window Blocking 3 Click OK Basics 73 Check Norton AntiVirus configuration status Check Norton AntiVirus configuration Status If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status on the main window In the System Status pane of the Norton AntiVirus main window a check mark indicates that the system status is OK and a triangle indicates that your system needs attention If you see a triangle review the features to see which area needs attention If you see an exclamation point it indicates that your subscription is either expired or your virus def
23. Connection Keep Alive The Connection Keep Alive status indicates whether it is On or Off 2 Select one of the following Enable Disable To enable or disable Connection Keep Alive from the system tray 1 Inthe Windows system tray right click the Connection Keep Alive icon 2 Select one of the following Enable Connection Keep Alive Disable Connection Keep Alive 205 206 Improving Web browsing and connectivity Set Connection Keep Alive options View Connection Keep Alive status After you have used Connection Keep Alive for the first time you can view whether it is enabled or disabled in the following ways When it is disabled the Connection Keep Alive Windows system tray icon has a small X Hold the mouse cursor over the Connection Keep Alive icon A tooltip displays its status In the Security Center the Connection Keep Alive panel indicates its status as ON enabled or OFF disabled Set Connection Keep Alive options You can specify if Connection Keep Alive should start when Windows starts the level of activity it uses the Web sites to which it sends signals and when to stop sending signals You can access Connection Keep Alive options from the Security Center or from the Windows System tray To set Connection Keep Alive options from the Security Center 1 Inthe Security Center click Options gt Web Tools 2 On the Connection Keep Alive tab change the settings Your options are Au
24. In Windows 2000 Me click Change Remove In Windows 98 click Add Remove In Windows XP click Change Do one of the following Click Remove NAV to uninstall the Norton AntiVirus component of Norton Internet Security Professional Click Remove All to uninstall the entire product If you plan to reinstall Norton Internet Security Professional check Save my settings This saves a copy of your current security settings You can then import these settings to restore your protection Click Next Installing Norton Internet Security Professional 51 If you need to uninstall Norton Internet Security Professional 8 Ifyou have files in Quarantine you are asked if you want to delete them Your options are Yes Deletes the quarantined files from your computer No Leaves the quarantined files on your computer but makes them inaccessible 9 Click Next 10 In the Norton Internet Security Professional has been successfully removed window do one of the following To restart your computer now click Restart Now recommended To restart your computer later click Restart Later Norton Internet Security Professional is not fully uninstalled until you restart your computer 11 Click Finish 52 Installing Norton Internet Security Professional If you need to uninstall Norton Internet Security Professional Basics include general information about how to Work with your Symantec product Keep your comp
25. Information Internet Cookie Blocking Stops Web sites from retrieving personal information stored in cookie files Browser Privacy Protects information about your browsing habits Secure Prevents users from establishing secure connections to Connections online stores and other Web sites Supervisor and Standard users can make changes to program settings Restricted users cannot make any changes to Privacy Control There are two ways to adjust Privacy Control settings Set the Privacy Level Use the slider in the main Privacy Control pane to select pre set security levels Adjust individual Privacy Control settings Customize your protection by manually adjusting individual settings You can set individual Privacy Control settings for each user 178 Protecting your privacy Customize Privacy Control Set the Privacy Level Privacy Control offers pre set security levels that help you set several options at one time The Privacy Level slider lets you select minimal medium or high protection To set the Privacy Level 1 In the main window double click Privacy Control 2 Inthe Privacy Control window in the Privacy Control settings for drop down list select the account that you want to change 3 Move the slider to the Privacy Level that you want 4 Click OK Adjust individual Privacy Control settings You can change the settings for Private Information Cookie Blocking Browser Privacy and Secure Connection
26. The most recent activities appear at the top of the log 4 When you are finished viewing the information click File gt Exit 216 Monitoring Norton Internet Security Professional About the Log Viewer The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home office small business click Continue 3 Onthe home amp home office small business page click start online support 4 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search 218 Troubleshooting Explore the Symantec service and support Web site 2 On the search page type a word or phrase that best represents the information for which you are looking Use the following guideli
27. When you are finished making changes click OK Remove networks from a location If you ve added a network to a location you will not be alerted the next time your computer joins that network If you want to change a network s security settings you must clear the location that contains it The next time that you use a network that had been in this location Network Detector will ask you to choose a new location 134 Customizing protection for different locations About Network Detector To clear networks from a location 1 2 In the main window double click Personal Firewall In the Personal Firewall window on the Location tab in the list of locations select the location that you want to clear Click Clear When you are finished clearing networks click OK Delete a location If you no longer need a location or if you want to reassign the networks in a location delete the location The next time that you use a network that had been in this location Network Detector will ask you to choose a new location You cannot delete the preconfigured Home Office Away or Default locations To delete a location 1 2 In the main window double click Personal Firewall In the Personal Firewall window on the Locations tab in the list of locations select the location that you want to delete Click Delete When you are finished deleting locations click OK Protecting disks files and data from viruses Ke
28. about intrusion attempts You can trace connection attempts from the following locations Statistics window AutoBlock a Alerts 64 Basics Stop all Internet communication When Visual Tracking is finished it displays a visual representation of where this communication originated and contact information for the owner of the IP address To trace a connection attempt from the Statistics window 1 Inthe main window click Statistics 2 Click Attacker Details Your browser opens the Visual Tracking Web page To trace a connection attempt from AutoBlock 1 Inthe main window double click Intrusion Detection 2 Inthe Intrusion Detection window under AutoBlock select a connection you want to trace 3 Click Attacker Details Your browser opens the Visual Tracking Web page To trace a connection attempt from the Alert Assistant 1 Ina security alert click Alert Assistant 2 Click the IP address of the attacking computer Your browser opens the Visual Tracking Web page Stop all Internet communication Block Traffic lets you immediately halt any communication between your computer and another This can be a convenient way to limit any damage to your computer if it is attacked if a Trojan horse is sending personal information without your permission or if you inadvertently allow an untrusted person to access files on your computer When this option is active Norton Internet Security Professional stops all commun
29. access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web Service and support solutions 235 Worldwide service and support content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by count
30. also important that you are prepared in case your computer is infected by a virus To prepare for emergencies Back up files regularly and keep more than just the most recent backup If you are using a computer that cannot start from a CD create a set of Emergency Disks from which you can start your computer and scan for viruses See Create and If you are using Windows 98 Me create a set of use Rescue Disks Rescue Disks and keep them updated You can use on page 80 them to start your computer in DOS mode and use Norton AntiVirus to fix virus related problems and recover from a system crash 23 24 Responding to emergencies Prepare for emergencies Use the information in this section to familiarize yourself with the product This section includes A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use 26 Feature summary Activation protects you Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation requires a unique product key for each installation of a product You must activate the product within 15 days of installing it Product activation
31. cannot continue with the installation See When to activate your product on page 26 Installing Norton Internet Security Professional Install Norton Internet Security Professional 9 Click Next Norton Internet Security Professional Setup Activation Enter your Norton Internet Security Professional activation key A Please enter your 24 digit product key exactly as printed Your product key can be found on a sticker that looks like this DO NOT LOSE THIS PRODUCT KEY You must use it when you install this software This product will stop working in 15 days If it is not activated with the key below Please see insert for more details Product Key 2000 2000K 2000 1000 3000 9000 This sticker is usually on the back of the CD sleeve B iC D E 10 In the text boxes type the product key for activation 11 Click Next Select the installation type Select the desired installation type Install Now Installs all of Norton Internet Security Professional on your computer including all optional components and tools Recommended z Custom Customize Norton Internet Security Professional installation selecting which applications and features to install on your computer Destination Folder D Program Files Norton Intemet Security Professional lt Back Cancel 43 44 Installing Norton Internet Security Professiona
32. commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus wildcard characters worm Glossary 245 Special characters like and that act as placeholders for one or more characters Wildcards let you match several items with a single specification A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down 246 Glossary Index A access Block Traffic 64 options 93 Security Check 63 Visual Tracking 63 64 accounts creating 157 161 creating with Productivity Control Wizard 157 levels 156 logging on 163 Not Logged In 156 passwords 161 set startup 161 using Windows accounts 162 activate and register 47 software 47 activation 26 60 active content protection from 111 troubleshooting 219 ActiveX controls 219 Activity Log checking 214 viewing 214 Ad Blocking 186 about 27 enabling and disabling 71 identifying ads to block 186 Ad Blocking 186 continued modifying text strings 188 Ad Trashcan 185 adding files to Quarantine 152 addresses adding allowed 67 adding blocked 68 importing allowed 67 administering Norton Internet Security Professional config
33. data permanently Wipe files or folders Wipe files or folders The procedure for wiping a file varies based on the operating system on your computer To wipe a file or folder in Windows 2000 XP add it to the Wipe Info window To wipe files or folders in Windows 2000 XP 1 2 3 4 5 11 12 In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Wipe Info In the Wipe Info window click Browse Select one of the following Folders Files Select the folder or file to wipe Click Open With the Wipe Info window open locate a folder or file on your hard disk Drag the selected item into the Wipe Info file list Continue to drag all of the files and folders that you want to wipe into the Wipe Info list If you add an item to the list by mistake select the item then right click Remove Item s from list Click Wipe All Click Yes to confirm the warning All of the files in the list are wiped In Windows 98 Me Wipe Info uses a wizard to automate the wiping process To wipe files or folders in Windows 98 Me 1 2 3 In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Wipe Info Eliminating data permanently 197 Wipe files or folders 4 Inthe Wipe Info Wizard window select one of the following options Your options are Files Wipe Info deletes the selected file its directory entry if possible and any associated free space
34. is completely separate from registration Your activation information and registration information reside on separate servers with no link between the different sets of data When to activate your product During installation you are asked to enter a product key After you have installed the product activate it by sending the product key to the Symantec servers You can activate your product by clicking Activate Now in the Configuration Wizard that runs immediately after installation If you choose not to activate at that time you will receive alerts that will remind you to activate the product You can click Activate Now in the alerts to activate the product Activation should take just a few minutes db If you do not activate the product within 15 days of installing it the product will stop working You can activate it after the 15 days have elapsed but you will not be protected until you do Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store the product key is stored on your computer as part of the download process Feature summary 27 Security protection features Security protection features Norton Internet Security Professional includes a suite of securi
35. items 152 R Readme file 87 Recycle Bin and Norton Protection 189 protected by Norton Protection 33 recovering files from 191 register your software 47 removing Ad Blocking strings 187 Norton AntiVirus 50 Norton Internet Security Professional 50 other antivirus programs 40 previous copies of Norton Internet Security 40 spamrules 182 Repair Wizard 146 repairing infected files in Windows 2000 XP 149 in Windows 98 98SE Me 148 viruses 31 required computer configuration 35 Rescue Disks creating 80 creating folder on hard disk 81 disabling Auto Protect 81 failure to start from 229 not current 85 supported platforms 80 testing 82 troubleshooting 229 updating 83 using 84 restarting after installation 45 and Block Traffic 65 Windows in safe mode 225 restoring items in Quarantine 152 system with Inoculation 99 system with Rescue Disks 84 risks intrusions 111 port scans 111 S safe mode 225 scan summary 146 scanning Automatic Program Control 116 automatically 141 before installation 41 email messages 98 entire computer 137 files at startup 99 for Internet enabled programs 116 individual elements 138 port 111 problems found during 138 scans creating custom 139 deleting custom 140 file 138 floppy disk 138 folder 138 full system 137 hard drive 138 removable drive 138 running custom 140 using custom 139 scheduling custom scans 141 multiple schedules for a scan 142 virus scans 141 secure Web connections disabli
36. multiple users Log on to Norton Internet Security Professional 4 Click Next In the Choose account level screen all of your currently defined Windows accounts are listed Productivity Control Wizard Choose account level There are 2 Windows accounts on this computer Choose an account type for each account Administrator Supervisors X ASPNET Restricted User v There are three account types Restricted Limited access to Internet programs and content Cannot change User settings Standard User Can change settings for their own account Supervisor Can change settings for any user lt Back Next gt 5 For each account select an account type 6 Click Next 7 Click Finish to close the Productivity Control Wizard Log on to Norton Internet Security Professional See About Norton When you start Norton Internet Security Professional it Internet Security uses the settings from the account that you designated as Professional 7 the startup account accounts on page 156 To use a different account you must log off of the current account and log on to another account If you are not sure which account is active you can check the active account To find out which account is active Open Norton Internet Security Professional The active account is listed in the middle of the main window 163 164 Creating accounts for multiple users Customize Norton Internet Security Profe
37. on AutoBlock 3 Click OK By default AutoBlock blocks each computer for 30 minutes Use the drop down menu to choose how long you want to block attacking computers Guarding against intrusion attempts 127 Customize Intrusion Detection To customize the AutoBlock duration 1 Inthe main window double click Intrusion Detection 2 Inthe Intrusion Detection window under AutoBlock on the AutoBlock attacking computer for menu select a new duration 3 Click OK See Stop all AutoBlock stops all inbound communications with a Internet specific computer To stop all inbound and outbound communication communication with all computers use Block Traffic on page 64 Unblock AutoBlocked computers If a computer that you need to access appears on the list of computers currently blocked by AutoBlock unblock it If you have changed your protection settings and want to reset your AutoBlock list you can unblock all of the computers on the AutoBlock list at once To unblock computers currently blocked by AutoBlock 1 Inthe main window double click Intrusion Detection 2 Inthe Intrusion Detection window do one of the following To unblock one computer select its IP address then click Unblock To unblock all computers on the AutoBlock list click Unblock Al 3 Click OK Exclude computers from AutoBlock If a computer you need to access is repeatedly placed in the AutoBlock list you can exclude it from b
38. on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create Monitors your computer for any unusual symptoms that may indicate an active threat See What to do if a virus is found on page 145 Updates your virus definitions automatically See About protection updates on page 104 Detects and repairs viruses inside of compressed files See What to do if a virus is found on page 145 32 Feature summary Virus and threat protection features Email protection Protects incoming and outgoing email messages preventing your computer and other computers from infection See What to do if a virus is found on page 145 Bloodhound technology Detects new and unknown viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file See What to do if a virus is found on page 145 Feature summary 33 Advanced Utilities features Advanced Utilities features Norton Utilities keeps your computer working its best by finding solving and preventing Windows and disk problems The UnErase and Wipe Info tools include the following features UnErase Wizard Locates and recovers files that are protected by Norton Windows 98 Me Protection or the Windows Recycle Bin 2000 XP See About UnErase Wizar
39. predefined firewall rules and updated lists of applications that access the Internet Users of Norton AntiSpam receive the latest spam definitions and updated lists of spam email characteristics Keeping current with LiveUpdate 105 Obtain updates using LiveUpdate Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer db If your nternet service provider does not automatically connect you to the Internet connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 In the LiveUpdate window click Next to locate updates 3 Ifupdates are available click Next to download and install them 4 When the installation is complete click Finish db Some program updates may require that you restart your computer after you install them When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Sy
40. the set Depending on what items you want to include in the Rescue Disk set you might need ten or more floppy disks If you choose to create Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive but not a CD your Rescue Disk set is placed in a folder on the selected disk Make sure that you also have a bootable floppy disk in a safe location This disk should contain the network drivers or other files necessary to start your computer and access the drive on which you placed your Rescue Disk set Creating a Rescue Disk set on a startup hard disk for example drive C is not recommended because you will not be able to access the rescue programs and configuration files if your hard disk is damaged and unable to start To create Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window select the drive on which to create the Rescue Disk set To create a Rescue Disk set on floppy disks select drive A When you select a floppy disk drive the Basic Rescue program displays the number of floppy disks that you will need to create the Rescue Disk set 3 To make changes to the default Rescue Disk settings click Options and do the following On the Rescue Files tab specify the files to include in the Rescue Disk set If you change the default file selection the number of required floppy disks will also change On the Format Settings tab select the type of format i
41. uninvitedads com to the Defaults block list you block everything in the uninvitedads com domain If you are more specific and add the string nifty_images image7 gif to the site specific block list maintained for www uninvitedads com you block only that particular image Add an Ad Blocking string You can add strings to the Ad Blocking list for all sites or for individual sites To add an Ad Blocking string 1 Inthe main window double click Ad Blocking 2 Inthe Ad Blocking window click Advanced 3 On the left side of the Advanced window do one of the following a To block a string on all Web sites click Defaults To block a string on a Web site in the list select the site s name To block a string on a Web site not in the list click Add Site then in the New Site Domain dialog box type the site s address 4 On the Ad Blocking tab click Add 5 Inthe Add New HTML String dialog box select the action that you want to take 6 Type an HTML string to block or permit Click OK 8 When you are done click OK to close the Advanced window 9 Click OK to close the Ad Blocking window Modify or remove an Ad Blocking string If you later decide that an Ad Blocking string is too restrictive not broad enough or not appropriate you can change or remove it To modify or remove an Ad Blocking string 1 Inthe main window double click Ad Blocking 2 In the Ad Blocking window click Advanced 188 Bloc
42. with it On NTFS volumes streams alternate data that belongs to a file but is not stored with the file are also wiped 194 Eliminating data About Wipe Info amp permanently Never store sensitive information in a file name or attribute This data can be replicated throughout your system without your knowledge for example in a list of most recently used files or a file name search This type of embedded information can be very difficult to remove from your computer About hexadecimal values Wipe Info uses hexadecimal values to wipe files Hexadecimal refers to the base 16 number system This system is used by computer programmers to represent numbers in the binary number system which uses the zero and one symbols in combinations to represent any number The hexadecimal system consists of the numbers 0 to 9 and the letters A to F used in combinations For example the decimal number 14 is represented as the letter E in the hexadecimal system In Wipe Info options you can specify values from 00 to FF representing numbers from 0 to 255 respectively You can type the value using a number or a character from A to F About the Government Wipe process When you select Government Wipe Wipe Info does the following Overwrites the data with 00s Verifies the 00 overwrite Overwrites with FFs Verifies the FF overwrite Writes a random value or a value that you choose from 00 to FF Verifies the random over
43. you can customize General Rules Trojan Horse Rules a Program Rules To add a General Rule 1 Inthe main window double click Personal Firewall 2 In the Personal Firewall window on the Advanced ab click General 3 Follow the on screen instructions To add a Trojan Horse Rule 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Advanced ab click Trojan Horse 3 Follow the on screen instructions To add a Program Rule 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Programs tab in the list of programs click Add 3 Inthe Select a program window select a program s executable file Executable file names typically end in exe 4 Inthe Program Control alert on the What do you want o do menu click Manually configure Internet access 5 Follow the on screen instructions 120 Guarding against intrusion attempts Customize firewall rules Change an existing firewall rule You can change firewall rules if they are not functioning the way that you want To change an existing firewall rule 1 In the General Rules Trojan Horse Rules or Program Rules window select the rule that you want to change If you have turned on Network Detector select the Location that should use the modified rule Click Modify Follow the on screen instructions to change any aspect of the rule 4 When you have finished changin
44. 3 email 66 identifying email senders 67 68 training 69 with text strings 183 186 187 firewall and LiveUpdate 107 and network 107 troubleshooting 219 Windows XP 40 firewall rules processing order 115 for Web servers 219 floppy drives unable to boot from 230 folders scanning 138 scanning for viruses 136 FTP restricting 172 full system scans 137 G glossary 86 H Help online 86 window and dialog box 87 hexadecimal values in Wipe Info 194 Index 251 l Intrusion Detection continued ignoring files 149 service 104 infected files updates 104 cannot repair 227 italicized terms 86 reinfected 226 Information Wizard J features 47 Java applets 219 how to use 47 Inoculation L alerts 151 options 99 liveUp date responding to alerts 152 re Express modes installing 41 components 45 if problems are found 18 your product with a virus 18 instant messenger and Privacy Control 176 options 98 protecting private information 176 scanning transferred files 135 supported programs 37 virus protection 32 Interactive mode for LiveUpdate 106 Internet access statistics contents 211 resetting 210 excluding history from Web Cleanup 204 files cleaning 199 history files deleting 200 options 93 98 procedure 105 Local Networking 114 115 zones 114 115 locations 133 about 130 adding networks 132 creating 130 131 customizing 133 deleting 134 descriptions 130 Network Detector alert 132 removing
45. 76 Web assistant importing settings 78 about 27 62 User s Guide PDFs using 62 on cD 88 viewing 62 opening 88 Web Cleanup 199 excluding files from cleanup 204 Vv features 34 version number checking 53 file viewer 200 virtual private network VPN 38 options 204 virus alert options 148 saving URLs 203 Virus Encyclopedia 59 89 Web Tools virus protection Connection Keep Alive 34 alerts 99 using 199 208 system scans 137 Web Cleanup 34 updates 31 Windows virus repair operating systems 35 in Windows 2000 XP 149 safe mode 225 in Windows 98 98SE Me 148 Windows 2000 viruses system requirements 36 automatic protection 31 Wipe Info procedure 196 avoiding 22 Windows 98 98SE Me system descriptions 31 requirements 36 found by Auto Protect 148 Windows Explorer toolbar displaying found during ascan 146 Norton AntiVirus 58 looking up on the Symantec Web Windows Me system site 154 requirements 36 submitting to Symantec 153 Windows system tray Connection unknown 32 Keep Alive icon 205 viewing descriptions 154 Windows XP Visual Tracking 63 64 system requirements 36 trace attack System Restore after Wipe from AutoBlock 64 Info 193 from Statistics 64 Wipe Info procedure 196 VPN virtual private network 38 258 Index Wipe Info and Windows Me XP System Restore 193 characters used to wipe 194 features 33 Government Wipe 194 on Windows 2000 XP 196 options 102 195 procedures 193 196 wizards Productivity Control 157 Repair 146 UnErase 190
46. 9 symantec Norton Internet Security Professional User s Guide Norton Internet Security Professional User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 7 0 PN 10103144 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written ermission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Standard Template Library his product utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee rovided that the
47. Basics Transfer security settings to other computers 4 Inthe Password window type a password for the settings file Make note of the password You must type it when importing the settings file 5 Click OK Import the settings file After exporting a settings file use the Norton Internet Security Professional options to import settings files Importing a settings file overwrites any changes that the computer s users have made You must be logged on as a Supervisor user to import settings files To import a settings file 1 On sta In the computer on which you are importing settings rt Norton Internet Security Professional he main window click Options gt Internet Security In he Options window on the User Access Manager tab click Import Settings In In set Cli In Cli he Open window select the settings file he Password window type the password that you when exporting the file ck OK he confirmation dialog box click OK ck Yes to restart your computer and begin using the imported settings Basics 79 Temporarily disable Norton Internet Security Professional Temporarily disable Norton Internet Security Professional There may be times when you want to temporarily disable Norton Internet Security Professional or one of its features For example you might want to see if Norton Internet Security Professional is preventing a Web page from appearing correctly See
48. Chapter 10 What to do if a virus is found If a virus is found during a scan 146 Review the repair details 146 Use the Repair Wizard ou 46 12 Contents Chapter 11 Chapter 12 Chapter 13 If a virus is found by Auto Protect 0 If you are using Windows 98 98SE Me If you are using Windows 2000 XP If a threat is found by Worm Blocking e If Inoculation alerts you about a change in SYSTEM filesinin 151 If Norton AntiVirus places files in Quarantine 152 If Norton AntiVirus cannot repair a file 153 Look up viruses on the Symantec Web site 154 Creating accounts for multiple users About Norton Internet Security Professional ACCOUNTS nai E n is 156 Norton Internet Security Professional accounts and Windows accounts 156 Manage accounts on multiple computers 157 Create Norton Internet Security Professional ACCOUNTS sis SeA S E RRS Set the startup account u Set or change account passwords Assign Norton Internet Security Professional account types to Windows accounts 162 Log on to Norton Internet Security Professional 163 Customize Norton Internet Security Professional ACCOUNTS nikehin ariin i iea a 164 Controlling individuals Internet use About Productivity Control s 165 Enable or disable Productivity Control 166 Customize Productivity Control ccseeseeseesseeeees 167
49. DOS based Norton AntiVirus scanner across multiple floppy disks or ona network drive You can customize your Rescue Disk set It can consist of one bootable floppy disk one Norton AntiVirus Program floppy disk and at least six Virus Definition floppy disks If you have Norton Utilities installed you can also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer You should update Rescue Disks whenever you update your virus protection install new software or make changes to your hardware Create a Rescue Disk set You can create Rescue Disks any time You can start the Rescue Disk Wizard from the main window of your Symantec product Basics Create and use Rescue Disks If you start the Rescue Disk Wizard from the main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again When you select a floppy disk drive the Rescue Disk program calculates the number of disks that you will need to complete
50. F SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software ies 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software ocumentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software ocumentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014
51. Internet Security Professional For maximum protection 38 Installing Norton Internet Security Professional System requirements Routers if you run a Symantec pcAnywhere host edit the rule to limit its use to only the computers with which you use it Symantec pcAnywhere passwords are also necessary for maximum security Norton Internet Security Professional adds to the protection provided by the router In some cases you might want to reduce the protection provided by the router so that you can use programs like NetMeeting or MSN Messenger Norton Internet Security Professional also provides features that might not be available with cable and DSL routers such as privacy protection Internet connection sharing programs For basic protection install Norton Internet Security Professional on the gateway computer For maximum protection against Trojan horses or other problem programs that initiate outbound communications install Norton Internet Security Professional on all computers that share the connection You must have a license for each copy of Norton Internet Security Professional you install Virtual Private Networks Norton Internet Security Professional works with the following Virtual Private Networks VPNs Symantec Enterprise VPN Symantec VelociRaptor Nortel VPNremote PGP SecureRemote With most VPNs when the VPN client is active you cannot see the Internet or other computers on your local network Yo
52. Internet history and cache files and cookies At the completion of the scan you have the option to delete all of the files that were found during the scan If you want to see more information about the files before they are deleted you can select them individually using Advanced Cleanup To delete unnecessary Web files 1 Inthe Security Center click Web Tools gt Web Cleanup 2 Click Begin Quick Clean Quick Clean scans your computer and displays a summary of files and other Internet items that can be deleted 3 Click Cleanup Now to delete all of the summarized items automatically 4 Click Finish View Web Cleanup files Web Cleanup lets you view detailed information about all of the files that are selected for deletion You can view a selected file s creation date type contents and other information Viewing information helps you determine if a file should be deleted or saved Improving Web browsing and connectivity 201 About Web Cleanup To view Web Cleanup files 1 In the Security Center click Web Tools gt Web Cleanup 2 Click Advanced Cleanup FR Advanced Cleanup nen lt Select a category to view ir Fie Name File T Last Modified _ View by date C View by location bkgn gi ER wo DR newchannel com invitation gif 27 2KB 9 19 2001 3 0 E 4 days ago Ny leftcoastcrime2003 com movieclipbkg ciF 26 3KB 7 26 2001 2 1 E 2 days ago DS ha
53. Productivity Control settings for KARMUNENENSIA Turn on Productivity Control Click the category you want to configure Sites Permit or block access to Web sites Programs Permit or block access to Internet programs Newsgroups Permit or block access to Internet newsgroups Defaults Reset Productivity Control Settings 2 In the Productivity Control window in the Productivity Control settings for drop down list select the account that you want to change 3 Check or uncheck Turn on Productivity Control Productivity Control tracks its activity on the Event Log s Restrictions tab Check this tab periodically to monitor the effectiveness of your Productivity Control settings Controlling individuals Internet use Customize Productivity Control Customize Productivity Control You can add or remove categories to or from the list of blocked Web sites newsgroups and Internet programs You can also exclude specific sites and newsgroups from blocking and create a list of permitted Web sites and newsgroups Restrict Web site access There are two ways to restrict Web site access Block Web sites See Keeping current with LiveUpdate on page 103 Block Web sites by category Specify which categories of sites users can and cannot access You can also add or remove specific sites to or from the list of blocked sites in a category Use this option to restr
54. Restrict Web Site ACCESS eeeseecsseeseeesteeeeeeee 167 Restrict programs that access the Internet 171 Restrict Newsgroup ACCESS eeseeseecseesesseesteeseeees 172 Protecting your privacy Identify private information to protect ee 175 Add private information 0 cece 176 Modify or remove private information 176 Contents 13 Customize Privacy Control ceceeecseeseesesseseeseeeseeees 177 Set the Privacy Level nusiiienseniiiuse 78 Adjust individual Privacy Control settings 178 Chapter 14 Blocking unwanted email messages Customize Norton AntiSpam sssr 81 Change the priority of a spam rule 83 Chapter 15 Blocking Internet advertisements Use the Ad Trashcan soupen eunn 85 Use text strings to identify ads to block OF OE E TE EAEE ANE E A A 186 How to identify Ad Blocking strings 186 Add an Ad Blocking String esceceeeeeeseeeee 87 Modify or remove an Ad Blocking string 187 Chapter 16 Recovering missing or erased files About Norton Protection cecsessseseseeseeseesees 89 About UnErase Wizard esee 190 Recover a file with UnErase Wizard 191 Chapter 17 Eliminating data permanently ADOUt Wipe Info sisisi 93 About hexadecimal values 0 194 About the Government Wipe process 194 Set Wipe Info options wo 195 Wipe files or folders oes eecseecsssecsseecesseeecseesseeeesteeesnees 96 Chapter 18 Improving Web browsing a
55. Select a feature then in the lower right corner of the window click Customize 2 Configure the feature 3 When you are done making changes click OK If you have installed accounts you can customize some Norton Internet Security Professional features for individual users Other settings apply to all users To change settings for individual accounts 1 In the main window do one of the following Double click a feature you want to customize Select a feature then in the lower right corner of the window click Customize 2 In the feature s window on the Settings For menu select the account that you want to configure Options 93 Set Norton Internet Security Professional options 3 Configure the feature 4 When you are done making changes click OK If you are using Windows 2000 XP and you do not have Local Administrator access you cannot change Norton Internet Security Professional options To customize Norton Internet Security Professional 1 At the top of the main window click Options If a menu appears click Norton Internet Security 2 Select the tab on which you want to change options Your options are General See About General options on page 93 LiveUpdate See About LiveUpdate options on page 93 Firewall See About Firewall options on page 94 Email See About Email options on page 94 About General options See Password protect Norton Internet Security Professiona
56. Specify blocked sites 5 Under Web site categories to block check the categories that you want to block for this account 6 Click OK 7 When you are done specifying sites click OK Block additional sites Productivity Control lets you restrict access to specific Web sites or domains that are not included in one of the categories of blocked sites If you block a domain all Web sites within the domain are included For example if you block the domain uninvitedads com Productivity Control will block all Web sites at that domain including www uninvitedads com and images uninvitedads com If you block images uninvitedads com only that Web site will be blocked Controlling individuals Internet use 169 Customize Productivity Control To block or unblock specific sites 1 In the main window double click Productivity Control 2 Inthe Productivity Control window in the Productivity Control settings for drop down list select the account that you want to change Click Sites In the Sites window click Specify blocked sites Click Add In the Add Web site to Blocked List window type the URL of the site that you want to add Click OK Repeat the previous three steps for each Web site that you want to add 9 When you are done adding sites click OK au Fw o N Create exceptions for specific sites If a site you need to view belongs to a blocked category you can create an exception for this site This all
57. The Statistics window provides a snapshot of your computer s network activity since the last time you started Windows Use this information to identify ongoing attack attempts and review how your Privacy Control and Productivity Control settings affect your protection The Statistics window includes information on the following Personal Firewall Any recent attacks on this computer including the time of the most recent attack and the address of the attacking computer Online Content The number of cookies images and other online Blocking content that has been blocked and the number of times private information has been blocked Productivity Web sites and programs that have been blocked Control To view the Statistics window In the main window click Statistics Reset information in the Statistics window The statistics in the Statistics window are automatically cleared when you restart Windows You can also clear the statistics manually This helps you see if a configuration change affects the statistics To reset information in the Statistics window 1 Inthe main window click Statistics 2 In the Statistics window click Clear Statistics Monitoring Norton Internet Security Professional Review detailed statistics Review detailed statistics Network Online content Firewall TCP Connections Firewall UDP Datagrams Firewall Rules Network Connections Last 60 Seconds Along with the overa
58. Why can t I print to a shared printer or connect to a computer on my local NELWOEK npin enan ee a uat 220 How can a Web site get my browser information oon eeceesseesseecseeeeteceeeeseeeeeenees 221 Contents 15 Troubleshoot Norton AntiSpam eseeseeseeeeeees 222 Why do I still receive Spam eeeeseeeeteeees 222 How will email messages from addresses on my Blocked list be handled 222 What if I mistakenly put an address on the Blocked list sceiicesuncieencdvenanucies 222 Why did an email message someone Sent ME never ALTIVE enina 222 How do I keep my protection updated 223 Why do I need a subscription to spam ETINITIONIS A renni eaaa aia 223 Why does so much spam include clusters of meaningless characters ccccseseeeees 223 Troubleshoot Ad Blocking 00 0 eseeeseeseeseeceeseeereeereees 224 Does Ad Blocking block all advertising on the CUITENL Page sseccisssssseesscisecsissdssesonvaessess 224 Will Popup Window Blocking block all pop ups or only pop up ads oes 224 Are there security issues associated with advertisements Troubleshoot Norton AntiVirus Auto Protect does not load when I start MY COMPULED if raaa 225 have scanned and removed a virus but it keeps infecting my files 0 eee 226 orton AntiVirus cannot repair my infected TUES ANSEES EEAS TETEN can t receive email messages u can t send email messages ou eeeeeeceeeeeeeees Troublesh
59. Your options are Specify permitted Identify text strings to permit newsgroups Specify blocked Identify text strings to block newsgroups 5 Click Add 6 Type a text string to block or permit 7 Click OK Create exceptions to blocked newsgroups If you create a list of blocked sites you may find that a newsgroup that your users need to access is also blocked Productivity Control lets you create exceptions that give 174 Controlling individuals Internet use Customize Productivity Control access to specific blocked newsgroups For example you can block access to all comp security newsgroups while still allowing access to comp security firewalls To create exceptions to blocked newsgroups 1 In the main window double click Productivity Control 2 In the Productivity Control window on the Settings For menu select the account that you want to change 3 Click Newsgroups 4 In the Specify Newsgroups window click Specify Blocked Newsgroups 5 Click Exceptions 6 Click Add 7 Inthe Add Newsgroup to Exceptions List window type the complete name of the newsgroup that you want to unblock 8 Click OK 9 When you are done adding exceptions click OK Protecting your privacy Every time that you browse the Internet computers and Web sites collect information about you Some of this information comes from forms that you fill out and choices that you make Other information comes from your browser whi
60. a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 238 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up A sector at the start ofa disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as grap
61. a manual or scheduled scan If a virus is found during a scan If Norton AntiVirus finds a virus Trojan horse worm or security risk during a scan or from an instant messenger session you either receive a summary of the automatic repair or deletion results or use the Repair Wizard to resolve the problem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs or deletes files automatically and all infected files could be repaired or deleted the scan summary lists the number of files found infected and repaired or deleted This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with which threats To review the repair details 1 In the scanner window in the Summary pane click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be fixed or if you have set options so that Norton AntiVirus asks you what to do when a virus or threat is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Fix Infection pane Otherwise it opens in the Quarantine window What to do if a virus is found If a virus is found during a scan To use the Repair Wizard 1 If the Repair Wizard opens in the Fix Inf
62. above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation Silicon Graphics makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Copyright 1994 Hewlett Packard Company Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee rovided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation Hewlett Packard Company makes no representations about the suitability of this software for any purpose t is provided as is without express or implied warranty Trademarks Symantec the Symantec logo Norton Internet Security Norton Personal Firewall LiveUpdate Norton AntiSpam and Norton AntiVirus are U S registered trademarks of Symantec Corporation Rescue Disk is a trademark of Symantec Corporation Microsoft MS DOS MSN Windows and the Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Pentium is a registered trademark of Intel Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged
63. an then schedule it to occur every two days or every three days instead To schedule a custom scan 1 2 3 On the left side of the main window under Norton AntiVirus click Scan for Viruses In the Scan for Viruses pane under Task select the custom scan that you want to schedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule 4 Inthe Schedule dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields are already enabled 5 Set the frequency and time at which you want the scan to run Most of the frequency options include additional 141 142 Protecting disks files and data from viruses Schedule scans options that let you further refine the schedule Set the additional options as necessary 6 When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to schedule If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 In the Schedule dialog box check Show multiple schedules 5 To set an additional
64. and off 124 Exclude specific network activity from being monitored oon eeseeseesteeeeseeseees 125 Enable or disable AUtOBIOCK 0 0 eeeseeseeeeeeeee 126 Unblock AutoBlocked computes 127 Exclude computers from AutoBlock 27 Restrict a blocked computer eeecseeeseeeees 128 Chapter 8 Customizing protection for different locations About Network Detector c cccccccccssesesestesceseeseeeens Create a new location oo cccesessessesseseesteeeteeeee Add new networks to locations cceeeeeee Learn more about networks eeseeeeseeseeeeee Customize a location s settings Remove networks from a location as Delete a location 0 cecssscscsessssssseseessessesecseesees Chapter 9 Protecting disks files and data from viruses Ensure that protection settings are enabled 135 Manually scan disks folders and files 0 136 Perform a full system scan o e eecceesecseessesseeseesteeseeeeesee 1 Scan individual elements ae If problems are found during a scan 38 Create and use CUSTOM SCANS eeeeesessessseesteseeseeseeesee 139 RUD CUSTOM SCAM yerani nenangi 140 Delete a CUSTOM SCAN ou eeesssssestscsessssesscssessesseseetessene 140 Schedule scans Schedule a custom SCAN cceseesessestectesseseetesteees 41 Edit scheduled scans o ececcsccssessessesseseeseeteeteseens 142 Delete a scan schedule o ceceeseccessestesteseeteeteeeee 43
65. ar then click Web assistant Check your computer s vulnerability to attack Use Security Check to test your computer s vulnerability to security intrusions The Security Check link in Norton Internet Security Professional connects you to the Basics 63 Identify the source of Internet traffic Symantec Web site where you can scan for vulnerabilities and get detailed information about Security Check scans db You must be connected to the Internet to check your computer s vulnerability To check your computer s vulnerability to attack 1 Inthe main window click Security 2 Click Check Security 3 On the Security Check Web page click Scan for Security Risks 4 To learn more about the Security Check tests click About Scan for Security Risks When the scan is complete the results page lists all of the areas that were checked and your level of vulnerability in each one For any area marked as at risk you can get more details about the problem and how to fix it To get more information about an at risk area On the results page next to the scan name click Show Details Identify the source of Internet traffic Visual Tracking helps you learn more about computers that attempt to connect to your computer Using Visual Tracking you can identify the location of the ZP address used and contact information for the owner of the address You can use this information to identify the origin of an attack and to learn more
66. at does not work read the information in the report window to identify the types of items that cannot be 154 What to do if a virus is found Look up viruses on the Symantec Web site repaired and then take one of the following actions depending on the file type Infected files with exe doc dot Use the Repair Wizard to solve the or xls file name extensions any problem file can be infected For more information see the online Help Hard disk master boot record boot Replace using the Rescue Disks or your record or system files such as operating system disks 10 SYS or MSDOS SYS and floppy disk For more information see the online boot record and system files Help Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Online Virus Encyclopedia line click View Report The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information for which you are looking If you are responsible for managing several computers you can use Norton Internet Security Professional to simplify administering security settings Norton Internet Security Professional lets netw
67. ave Norton Internet Security Professional installed and properly configured You can manually set up each computer or you can use the User Access Manager to configure program options firewall rules and other preferences on an administrator s computer then export these settings to other computers This is a quick and easy way to ensure that all computers in your office have the same level of protection db Supervisor and Standard users can make changes to security settings after you set up their computers This can result in inconsistent protection if a user makes a firewall rule too permissive or removes an important Privacy Control entry For maximum security you should create Restricted accounts only Configure settings To export settings to other computers you must first configure your own computer The settings file is an exact copy of your computer s configuration that can be used to set up new computers quickly O Settings files do not contain Norton AntiVirus Web Tools Wipelnfo or UnErase settings You must configure each computer s antivirus settings manually Before exporting settings check that you have properly configured the following settings Program options See Set Norton Internet Security Professional options on page 92 User accounts See Creating accounts for multiple users on page 155 Personal Firewall See Customize firewall protection on page 112 76 Basics T
68. by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list host name HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol IMAP4 Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Glossa
69. categorize computers with the Workgroup Network Wizard 1 Inthe main window double click Personal Firewall 2 In the Personal Firewall window on the Networking tab click Wizard 3 In the Workgroup Network Wizard opening window click Next 4 In the resulting list check the network adapters that you want to configure automatically and add to your Trusted Zone 5 Click Next 6 Click Finish to close the wizard To manually add computers to zones 1 Inthe main window double click Personal Firewall 2 In the Personal Firewall window on the Networking tab select the zone to which you want to add a computer 3 If you have turned on Network Detector select the Location you want to customize 4 Click Add See Identify computers to Norton Internet Security Professional on page 121 Guarding against intrusion attempts Customize firewall rules 5 Inthe Specify Computers window identify the computer 6 When you have finished adding computers click OK To remove computers from zones 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Networking tab select the zone containing the computer you want to remove 3 If you have turned on Network Detector select the Location you want to customize 4 Select the computer that you want to remove Click Remove au When you have finished removing computers click OK Customize firewall rules How firewall Fir
70. ch automatically provides information about the Web page you last visited and the type of computer that you re using Computers include some basic security features but they might not be enough to protect your personal information Privacy Control helps protect your privacy by giving you several levels of control over cookies and other information that your browser sends to Web sites Identify private information to protect Many Web sites ask for your name email address and other personal information While it is generally safe to provide this information to large reputable sites malicious sites can use this information to invade your privacy It is also possible for people to intercept information sent via the Web email and instant messenger programs Privacy Control lets you create a list of information that you want to remain private If users attempt to send protected information over the Internet Privacy Control can warn them about the security risk or block the connection All users on a protected computer share a single Private Information list 176 Protecting your privacy Identify private information to protect Add private information You must add information that you want to protect to the Private Information list All users on a single computer share a single Private Information list To add private information 1 7 In the main window double click Privacy Control then click Private Information In
71. ck Browse CD 3 Inthe CD window double click the Manual folder 4 Double click the program file 5 Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you can read the PDF from the CD If you do not have a CD you can download the PDF from the Symantec Service amp Support Web site To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Double click the Manual folder 4 Double click NIS pdf You can also copy a User s Guide to your hard disk and read it from there To read a User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site Basics 89 For more information To access the Web site from the Help menu Select the solution that you want Your options are Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product Within your Symantec product the Reports pa
72. click This is not Spam If you have set your options to ask before adding senders to the Allowed List answer the prompt accordingly Close your email program Basics 71 Manage advertising filters Manage advertising filters Ad Blocking can block several kinds of ads that appear on Web sites while you are browsing the Internet You can set individual Ad Blocking settings for each user Supervisor and Standard users can make changes to program settings Restricted users cannot make any changes to Ad Blocking Enable or disable Ad Blocking Ad Blocking compares the addresses of ads that are being downloaded by your browser with its own list of ads to block If it finds a match it removes the ad so that it does not appear in your browser leaving the rest of the Web page intact Sometimes you may want to view ads that have been blocked In this case you can temporarily disable Ad Blocking To enable or disable Ad Blocking 1 Inthe main window double click Ad Blocking Ad Blocking Ad Blocking More info Ad Blocking helps eliminate unwanted ad banners and pop up ads on Web pages Turn on Ad Blocking Turn on Popup Window Blocking PEET The Ad Trashcan lets you remove ads from Web pages and create new Ad Blocking rules Advanced Configure Ad Blocking for individual Web sites 72 Basics Manage advertising filters 2 Inthe Ad Blocking window check or uncheck Turn on Ad
73. click the active connection icon then click Properties 4 In the Properties window on the Advanced tab uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet 5 Click OK Installing Norton Internet Security Professional 41 Install Norton Internet Security Professional Install Norton Internet Security Professional You can install Norton Internet Security Professional from a CD or from a file you download If you have not already done so close all other Windows programs To install Norton Internet Security Professional 1 Doone of the following See If the opening If you are installing from a CD insert the CD into screen does not the CD ROM drive appear on If you downloaded your copy of Norton Internet Security Professional double click the file you downloaded then click Install page 46 2 Inthe Norton Internet Security Professional window click Install Norton Internet Security Professional 3 Inthe Scan for Viruses dialog box click Yes to scan your computer before installing 4 Inthe Symantec Pre Install Scanner window review the progress of the scan If Norton AntiVirus detects a virus it prompts you to delete each file individually 5 Click Delete for each file 6 After the scan completes view the results in the scanresults Notepad window 42 Installing Norton Internet Security Professional Install Norton Internet Security Prof
74. create firewall rules with Program Control Enable Automatic Program Control Use Program Scan Manually add programs Respond to alerts Automatically configures access for well known programs the first time that users run them This is the easiest way to set up firewall rules Finds and configures access for all Internet enabled Programs on a computer at once Closely manage the list of programs that can access the Internet Norton Internet Security Professional warns users when a program attempts to access the Internet for the first time Users can then allow or block Internet access for the program Enable Automatic Program Control Automatic Program Control automatically configures Internet access settings for programs the first time that they run Automatic Program Control only configures Internet access for the versions of programs that Symantec has identified as safe When Automatic Program Control configures access fora new program Norton Internet Security Professional displays a message above the Windows toolbar Guarding against intrusion attempts Customize firewall rules If an unknown program or an unknown version of a known program attempts to access the Internet you receive an alert You can then choose to allow or block Internet access for the program To enable Automatic Program Control 1 2 In the main window double click Personal Firewall In the Personal Firewall window on the Pr
75. cted and insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A 12 Test the first disk in the set to ensure that you can restart your computer with it 13 Store the Emergency Disk set in a safe place Responding to emergencies 21 If you need to use Emergency Disks If you need to use Emergency Disks See Create If you have not created Rescue Disks you can use Emergency Disks Emergency Disks to restart your computer and scan for on page 20 viruses or run DOS based recovery utilities To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program runs in DOS 2 Select the program that you want to run For DOS program help press the F1 key while you are running the program 3 Follow the on screen instructions for inserting and removing the Emergency Disks 4 When the Emergency program is done remove the Emergency Disk from drive A and restart your computer 22 Responding to emergencies How to maintain protection How to maintain protection When Norton AntiVirus is installed you have complete virus protection However new viruses and are created constantly Viruses can spread when you start your computer from an infected disk or when you run an infected program There are several things that you can do to avoid viruses and to recover quic
76. ction updates and asks if you want to install them 6 Click OK To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate To disable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton Internet Security If you set a password for Options you must provide the password before you can continue 2 In the Options dialog box on the LiveUpdate tab uncheck Enable Automatic LiveUpdate 3 Click OK no Keeping current with LiveUpdate About your subscription About your subscription See About protection updates on page 104 Your Symantec product includes a complimentary limited time subscription to protection updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates through LiveUpdate or from the Symantec Web site and will not be protected against newly discovered threats Also whenever you use LiveUpdate you will receive a warning that your subscription has expired Follow the on screen instructions to complete your subscription renewal Guarding against intrusion attempts The Personal Firewall and Intrusion Detection features protect your computer from online attacks unwanted connection attempts malicious Web content port scans and oth
77. curity Professional account types to Windows accounts accounts passwords If you change an account password be sure to inform everyone who uses that account To set or change passwords for other users 1 Inthe main window click User Accounts 2 Inthe User Accounts screen select the account that you want to change 3 Click Properties 4 Inthe Account Properties dialog box in the Password and Confirm Password text boxes type a new password 5 Click OK Assign Norton Internet Security Professional account types to Windows accounts If you have created Windows accounts for multiple users you can use these accounts instead of creating new orton Internet Security Professional accounts Your orton Internet Security Professional accounts use the same names as your Windows accounts If you plan to transfer your security settings to other users computers you must create Windows accounts for each user on your computer before configuring Norton Internet Security Professional To assign Norton Internet Security Professional account types to Windows accounts 1 Inthe main window click User Accounts 2 Inthe User Accounts window do one of the following If you are creating accounts for the first time click Yes to run the Productivity Control Wizard If you have existing accounts click Productivity Control Wizard 3 In the Choose account manager screen click Use existing Windows accounts Creating accounts for
78. d on page 190 Norton Protection Adds extra data recovery protection to the Recycle Bin Windows 98 Me When used in conjunction with UnErase Wizard it 2000 XP provides the most complete recovery system for all deleted or overwritten files See About Norton Protection on page 189 Wipe Info Permanently removes unwanted files so that they never Windows 98 Me can be recovered by a file recovery program It can also 2000 XP wipe the free space on your hard disk to ensure that previously deleted information is not left on your hard disk See Eliminating data permanently on page 193 34 Feature summary Web Tools features Web Tools features Web Cleanup Connection Keep Alive With Web Tools you can delete unneeded files that have accumulated during Internet sessions including cookies cache files and Internet history files You can also prevent interruption during dial up Internet sessions Web Tools include the following features Scans your computer for unnecessary files that have been left on your computer after you browse the Internet with Internet Explorer You can delete these files or view them and decide which ones to keep See About Web Cleanup on page 199 Helps maintain your dial up connection to the Internet even when your computer is idle See About Connection Keep Alive on page 205 Before installing Norton Internet Security Professional take a
79. de of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Actions click New 3 In the opening window of the Norton AntiVirus Scan Wizard click Next 4 Select the items that you want to scan Your options are Add files Select individual files to be scanned Add folders Select folders and drives to be scanned You can use both options to select the combination of items that you want 5 Inthe resulting dialog box select the items that you want to scan If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included 6 Add the selected items to the list of items to scan by doing one of the following In the Scan Files dialog box click Open In the Scan Folders dialog box click Add 140 Protecting disks files and data from viruses Delete a custom scan 7 Ifyou need to remove an item from the list select it then click Remove 8 When you are done creating the list of items to be scanned click Next 9 Type aname for the scan by which you can identify it in the list of scans 10 Click Finish Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan 3 Under Act
80. double click Privacy Control 2 Inthe Privacy Control window in the Privacy Control settings for drop down list select the account that you want to change 3 Click Custom Level 4 Select the Cookie Blocking setting that you want 5 Click OK See Use Web You can also customize cookie blocking for individual assistant on sites using Web assistant page 62 Enable or disable Browser Privacy Browser Privacy prevents Web sites from learning the type of computer and browser that you are using the Web site that you last visited and other information about your browsing habits Some Web sites that depend on JavaScript may not work correctly if they cannot identify the type of browser that you are using To enable or disable Browser Privacy 1 Inthe main window double click Privacy Control 2 Inthe Privacy Control window in the Privacy Control settings for drop down list select the account that you want to change 180 Protecting your privacy Customize Privacy Control 3 Click Custom Level 4 In the Customize Privacy Settings dialog box check or uncheck Enable Browser Privacy 5 Click OK Disable or enable secure Web connections When you visit a secure Web site your browser sets up an encrypted connection with the Web site By default all accounts can use secure connections If you want to ensure that users are not sending private information to secure Web sites you can disable secure Web connections I
81. e 185 Popup blocking Blocks pop up windows based on user defined criteria See Enable or disable Popup Window Blocking on page 72 Live update of Updates copies of Symantec spam definition files spam definitions automatically subscription required See Keeping current with LiveUpdate on page 103 Feature summary 31 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention threat detection and repair software for your computer It automatically detects and repairs known viruses Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages Internet downloads and other files Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats Norton AntiVirus now includes expanded threat detection of both known and emerging threats such as spyware and other files that could put your computer at risk Norton AntiVirus also scans files inside of compressed files As always Norton AntiVirus features continually monitor your computer and protect it from known and unknown threats Feature Description Auto Protect Virus protection updates Compressed file protection Loads into memory when Windows starts providing constant protection while you work Checks for viruses every time that you use software programs
82. e Web Cleanup main window click Advanced Cleanup In the Advanced Cleanup window in the File List select one or more items using one of the commands on the Select menu Click Save The domain name is added to the list of domains in the Web Cleanup dialog box All file categories for the domain including cookies cache and history are checked Repeat steps 3 to 4 until you have selected all of the domain names that you want to exclude from Web Cleanup activity Improving Web browsing and connectivity About Connection Keep Alive About Connection Keep Alive Connection Keep Alive prevents your dial up Internet connection from disconnecting when you want to stay connected but are not browsing the Internet using email or performing another Internet activity Connection Keep Alive sends a small signal to a Web site This prevents your Internet service provider ZSP from canceling the connection Some ISPs might not allow this activity Read your ISP s User Agreement before you enable Connection Keep Alive Enable or disable Connection Keep Alive You can enable Connection Keep Alive whenever you need it You can also specify how long you want to stay connected before Connection Keep Alive quits You can enable or disable Connection Keep Alive from the Security Center or from the Windows system tray To enable or disable Connection Keep Alive from the Security Center 1 Inthe Security Center click Web Tools gt
83. eUpdate Ensure that you have the latest security updates See Keeping current with LiveUpdate on page 103 Installing Norton Internet Security Professional 49 After installation 13 Click Next 14 Review the post installation tasks and configuration settings for Norton Internet Security Professional If you want to change any of the settings do so using Options 15 Click Finish If you selected any post installation tasks they start automatically 50 Installing Norton Internet Security Professional If you need to uninstall Norton Internet Security Professional If you need to uninstall Norton Internet Security Professional If you need to remove Norton Internet Security Professional from your computer use the Add Remove Programs option from the Windows Control Panel You can also uninstall only the Norton AntiVirus component of Norton Internet Security Professional During uninstallation Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton Internet Security Professional 1 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click Norton Internet Security Professional Do one of the following
84. ections pane uncheck any files that you don t want Norton AntiVirus to fix All files are checked by default This is the recommended action Click Fix If any files cannot be fixed or deleted the Quarantine Infections window opens All files are checked to be added to Quarantine by default This is the recommended action In the Quarantine window uncheck any files that you do not want to quarantine Click Quarantine If any files could not be quarantined the Delete window opens All files are checked to be deleted by default In the Delete window uncheck any files that you do not want to delete If you do not delete the infected files the virus or file at risk remains on your computer and can cause damage or be transmitted to others Click Delete If any files could not be deleted the Exclude At risk Files window opens to allow you to exclude files considered to be at risk from future scans In the Exclude At risk Files window select any files that you want to exclude 8 Click Exclude 9 Once all of the files have been repaired quarantined deleted or excluded the Scan Summary window opens If any files could not be deleted they appear in the Scan Summary window with a status of at risk or delete failed There are a variety of reasons why some files cannot be deleted a file could be in use or part of a larger program Norton AntiVirus recommends that you select the threat name to review the information
85. ed there might be a problem with the Internet or your Internet service provider If your connection is working it s possible a Norton Internet Security Professional feature is preventing you from viewing the site It could be a firewall rule A firewall rule might be blocking the Web site When this happens you will usually see a message saying that you could not connect See Customize firewall protection on page 112 It could be Activex or Java blocking Some Web sites display only ActiveX controls or Java applets If you are blocking them nothing appears on these sites See Change individual security settings on page 112 219 220 Troubleshooting Troubleshoot Norton Internet Security Professional Why can t I post information online See Modify or If you are unable to post information to a Web site it may remove private be because Privacy Control is blocking the information Reape on Check the Private Information list to see if the pee information that you are trying to enter is being blocked Why did an email message sent never arrive If you choose to block an email message containing private information Norton Internet Security Professional immediately deletes the email message Your email program will indicate that the message was sent but the recipient will not receive it If your email program maintains copies of sent messages in its Sent or Out folder you ca
86. ed to use Rescue Disks to restore your system Rescue Disks are available only for Windows 98 Me Sometimes a virus or threat prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus alert tells you when to use your Rescue Disks Basics 85 If you need to use Rescue Disks to restore your system You first need to determine if your Rescue Disks are current This means that you have created or updated your Rescue Disks since you did any of the following Added modified or removed internal hardware Added modified or removed hard disk partitions Upgraded your operating system Updated virus definitions If your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen appears use only the Norton AntiVirus task To use your Rescue Disks 1 Insert the Basic Rescue Boot Floppy Disk into drive A and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to select the program that you want to run A description of the selected program appears in the right pane of the Rescue program Your options are Norton Scans your computer for viruses and AntiVirus repairs any infected files Rescue Checks and restores boot and partition Recovery information 3 Press Enter to run the selected program 4 Follow the o
87. ee Norton AntiSpam updates itself by learning from your outgoing email messages and other data However to receive up to date copies of Symantec spam definitions you must subscribe to this service You can then choose to have these definitions updated automatically Why do I need a subscription to spam definitions Though the product is self training local spam definitions are developed only by the criteria you input and from the sample of email messages you process Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam Why does so much spam include clusters of meaningless characters These and other unusual elements in spam are intended to confuse spam filters that look for keywords 224 Troubleshooting Troubleshoot Ad Blocking Troubleshoot Ad Blocking This information will help you solve the most frequently encountered problems with Ad Blocking Does Ad Blocking block all advertising on the current page Ads that are integrated with standard content for instance text statements will not be blocked Will Popup Window Blocking block all pop ups or only pop up ads Ad Blocking blocks all pop ups that are started automatically during a Web page load If a site uses pop ups for special alerts or additional information you might want to disable Popup Window Blocking while viewing that site Are there security is
88. eing blocked by AutoBlock To exclude specific computers from AutoBlock 1 Inthe main window double click Intrusion Detection 2 Inthe Intrusion Detection window click Exceptions 128 Guarding against intrusion attempts Customize Intrusion Detection 3 Doone of the following In the Currently blocked list select a blocked IP address then click Exclude Click Add then type the computer s name IP address network identification or a range of IP addresses containing the computer that you want to exclude 4 When you are done excluding IP addresses click OK 5 In the Intrusion Detection window click OK Restrict a blocked computer You can add a blocked computer to your Restricted Zone to permanently prevent that computer from accessing your computer Computers in the Restricted Zone do not appear on the blocked list because all communication with restricted computers is blocked To restrict a blocked computer 1 Inthe main window double click Intrusion Detection 2 Inthe list of computers that are currently blocked by AutoBlock select the computer to add to the Restricted Zone 3 Click Restrict 4 When you are done restricting computers click OK 5 In the Intrusion Detection window click OK Use Network Detector to create and customize security settings for different networks This makes it easy for mobile users who connect to the Internet from the road to stay protected at all times About Net
89. encourage users to choose passwords immediately after importing settings Create Norton Internet Security Professional accounts Supervisor users can create new accounts and customize settings for other users They can also create new user accounts with the Security Assistant Standard users can customize their own accounts but cannot change other users accounts Restricted users can change their passwords only You can create several accounts at once with the Productivity Control Wizard or one by one using the User Accounts screen To create Norton Internet Security Professional accounts with the Productivity Control Wizard 1 Inthe main window click User Accounts 2 Inthe User Accounts window do one of the following If you are creating accounts for the first time click Yes to run the Productivity Control Wizard If you have existing accounts click Productivity Control Wizard 158 Creating accounts for multiple users Create Norton Internet Security Professional accounts 3 Inthe Choose account manager screen click Create Norton Internet Security Professional accounts 4 Click Next Productivity Control Wizard Create accounts Choose a name and an account type for each Norton Internet Security Professional account you would like to create Bob Supervisor x Marketing Standard User v Admin Restricted User 7 Guest Restricted User There are three account types Restricted User Limited access to Inte
90. eping your computer protected requires regular monitoring by Auto Protect and Worm Blocking scanning of your email attachments and files transferred by instant messenger and frequent system scans All of these tasks can be set to occur automatically For added protection in Norton AntiVirus on Windows 98 98SE Me enable Inoculation to alert you if a system file changes Ensure that protection settings are enabled Norton AntiVirus is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However for maximum protection you should ensure that your protection features are enabled For specific information about a particular option and its protection settings see the online Help This table summarizes the maximum protection settings and where you can find them Feature In the main window Then for maximum click protection select Auto Protect Norton AntiVirus gt On Auto Protect gt Enable 136 Protecting disks files and data from viruses Manually scan disks folders and files Feature In the main window click Then for maximum protection select Email scanning Timeout protection Instant messenger scanning Worm Blocking Inoculation Windows 98 Options gt Norton AntiVirus gt Email Options gt Norton AntiVirus gt Email Options gt Norton AntiVirus gt Instant Messenger Options gt Norton An
91. er suspicious behavior About the Personal Firewall When the Personal Firewall is active it monitors communications among your computer and other computers on the Internet It also protects your computer from such common security problems as the following Improper connection attempts Security and privacy incursions by malicious Web content Port scans Intrusions Warns you of any connection attempts from other computers and attempts by programs on your computer to connect to other computers Monitors all Java applets and ActiveX controls and lets you choose whether to run or block the program Cloaks inactive ports on your computer and detects port scans Detects and blocks malicious traffic and attempts by outside users to attack your computer See Customize firewall protection on page 112 You can control the level of protection that the Personal Firewall provides by using the Security Level slider You can also control how the Personal Firewall reacts to 12 Guarding against intrusion attempts Customize firewall protection improper connection attempts Trojan horses and malicious Web content Customize firewall protection The default Personal Firewall settings should provide adequate protection for most users If the default protection is not appropriate you can customize Personal Firewall protection by using the Security Level slider to select preset security levels or by changing indiv
92. ere left behind in the temporary folder after you tried to install the first time To delete remaining installation files 1 On the Windows taskbar click Start gt Run 2 Inthe Run dialog box type TEMP 3 Click OK 4 Inthe Temp window select all of the files that can be deleted If system files are open you will not be able to delete them Just delete the ones that you can Click Delete Close the window av 7 After you delete the temporary files begin installation again and run the Symantec Pre Install Scanner to be sure that you have removed all of the viruses Responding to emergencies 19 If your computer won t start If your computer won t start If you have a virus or threat on your computer you need to start the computer from an uninfected disk to remove the virus Restart from the CD and scan your See Scan for viruses using the computer s hard disk for viruses CD on page 19 Start your computer by using your Rescue See Create and use Rescue Disks if you created them Disks on page 80 amp d Rescue Disks are available only for Windows 98 Me Scan for viruses using the CD O You might need to change your computer s BIOS Setup options to start from the CD ROM drive To do so see the documentation that came with your computer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 1 Boo
93. ert click Yes 96 Options Customize Norton AntiVirus Customize Norton AntiVirus The default settings for Norton AntiVirus provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply Norton AntiVirus provides password protection for your option settings You can enable change and reset a password so that unauthorized users cannot tamper with your settings All of the options are organized into three main categories The options contained under each category are as follows Internet Email Instant Messenger LiveUpdate This section does not describe how to change the individual options but gives a general description of what they do and how you can find them For specific information about a particular option check the online Help About System options The System options control scanning and monitoring of your computer You use System options to determine what gets scanned what the scan is looking for and what Options 97 Customize Norton AntiVirus happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight trade off in computer performance If you notice a difference in your computer s performance after installation you may want to set protection to a lower level or disable those options that you do not need The System options that you can s
94. erver Norton AntiSpam cannot scan email messages received via SSL connections Customize Norton AntiSpam Customize your protection by identifying email addresses and particular text strings that should and should not be filtered When Norton AntiSpam encounters a message containing one of these addresses or text strings it immediately categorizes the message based on your settings This helps ensure that messages from trusted senders do not get marked as spam 182 Blocking unwanted email messages Customize Norton AntiSpam Everyone using this computer shares a single customized Norton AntiSpam list The User Access Manager settings file does not include Spam Blocking strings so you will need to create your list on each computer Supervisor and Standard users can make changes to this list Restricted users cannot make any changes to Norton AntiSpam settings To add a new Norton AntiSpam entry 1 In the main window double click AntiSpam 2 Inthe Norton AntiSpam window in the Norton AntiSpam settings for drop down list select the account that you want to change 3 In the Norton AntiSpam window click Spam Rules 4 Inthe Spam Rules window click New 5 In the Search for text box type an address or a text string 6 Click Next 7 Select where in incoming email messages Norton AntiSpam should search for the text Your options are Entire email From sender s name Recipient Subject line Body text Click Nex
95. ess the Internet This overrides so ea om any settings made by Automatic Program Control To add a program to Program Control 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Programs tab select the Location you want to customize 3 Click Add Select the program s executable file Executable file names typically end in exe 5 Click Open 6 Inthe Program Control alert select the access level you want this program to have 7 Tosee risks that this program could pose to your computer click Show Details 8 Click OK Customize Program Control After using Norton Internet Security Professional for a while you may find that you need to change access settings for certain programs To customize Program Control 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Programs tab select the Location you want to customize 3 Inthe list of programs click the program that you want to change 4 Click Modify Guarding against intrusion attempts 119 Customize firewall rules 5 Inthe Program Control alert select the access level you want this program to have 6 Click OK Manually add a firewall rule While Program Control automatically creates most of the firewall rules that you need you may want to add specific rules Only experienced Internet users should create their own firewall rules There are three sets of firewall rules
96. essional 7 After you review the results close the scanresults Notepad window then click Next to continue with the installation Norton Internet Security Professional Setup License Agreement You must accept the license below before you install Norton Internet Security Professional SYMANTEC SOFTWARE LICENSE AGREEMENT NORTON INTERNET SECURITY PROFESSIONAL Wwe IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE ACCEPT OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS IOTICK THR NO NAT amp CCEPT AP NO BRITTON AP OTHERWISE INDIC STR accept the License Agreement O I do not accept the License Agreement lt Back Next gt Cancel 8 Read the License Agreement then click I accept the License Agreement If you decline you
97. et are as follows Option Description Auto Protect Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what to do when a virus is found Auto Protect options also include Bloodhound Advanced and Exclusions subcategories Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks Exclusions specify the files that should not be scanned by file name extension or by specific file name Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files Manual Scan Determine what gets scanned and what happens if a virus or threat is found during a scan that you request Manual Scan options also include Bloodhound and Exclusions subcategories About Internet options Internet options define what happens when your computer is connected to the Internet You use Internet options to define how Norton AntiVirus should scan email and instant messenger attachments enable Worm Blocking and determine how updates should be applied with LiveUpdate 98 Options Customize Norton AntiVirus Option The Internet options you can set are as follows Description Ema
98. ewall rules control how the Personal Firewall protects your computer from malicious incoming traffic programs and Trojan horses The firewall automatically checks all data coming in or out of your computer against these rules rules are processed Firewall rules are processed in a set order based on their types System rules are processed first followed by program rules and then Trojan horse rules Once a rule that blocks or permits communications is matched all remaining rules are ignored In other words additional rules that match this type of communication are ignored if they appear below the first rule that matches If no matching rule is found the communication is blocked 15 16 Guarding against intrusion attempts Customize firewall rules Create new firewall rules See About Norton Internet Security Professional accounts on page 156 Program Control helps you create firewall rules as you use the Internet If you are administering multiple computers you can create firewall rules on your computer and then transfer them to the other computers This gives you more control over your organization s protection but may cause problems if a Restricted user needs to use a program that you do not have installed on your computer Supervisor and Standard users can create and modify firewall rules while using the program but Restricted users cannot make any changes to firewall rules There are four ways to
99. f any that you want Rescue Disk to use 82 Basics Create and use Rescue Disks when it prepares the bootable floppy disk for the Rescue Disk set Click OK to return to the Rescue Disk window When you have either assembled the required number of floppy disks or identified another location for the Rescue Disk files click Create If you selected a floppy disk drive Rescue Disk displays the Basic Rescue Disk List window and an estimate of how much time you will need to create the entire set Label the disks as specified in the Basic Rescue Disk List window or type a descriptive name then click OK Rescue Disk prompts you to insert the first disk in the floppy disk drive If you selected a network drive or other larger format drive Rescue Disk prompts you for a Rescue Folder drive location Insert the disks as requested When you have finished creating the basic Rescue Disk set in the Rescue Disk window click Close Test your Rescue Disks After you have created the Rescue Disk set you are prompted to test your disks This requires that you restart your computer using the Rescue Disks amp See My Rescue Disk does not work on page 229 If you created Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive you will have to restart into DOS from an external floppy disk navigate to the Rescue folder and run Rescue exe To test your Rescue Disks 1 Clo
100. f you disable secure Web connections your browser will not encrypt any information that it sends You should only disable secure Web connections if you are protecting your personal data in the Private Information list To disable or enable secure Web connections 1 In the main window double click Privacy Control 2 Inthe Privacy Control window in the Privacy Control settings for drop down list select the account that you want to change 3 Click Custom Level 4 Inthe Customize Privacy Settings dialog box check or uncheck Enable Secure Connections https 5 Click OK See Manage how Norton AntiSpam detects spam on page 66 Norton AntiSpam uses a pattern matching engine that automatically compares the contents of incoming email messages to a list of spam characteristics If the message contains many spam characteristics it is more likely to be spam than a message that contains few spam characteristics Based on this analysis Norton AntiSpam estimates the likelihood that the message is spam Norton AntiSpam uses the settings you ve chosen to determine which messages are marked as spam If Norton AntiSpam is set to Low messages must contain many spam characteristics before they are flagged as spam If Norton AntiSpam is set to High messages that contain only a few spam characteristics are flagged Some email servers use SSL Secure Sockets Layer connections to encrypt connections between your computer and the s
101. fo Norton AntiSpam will block all email from these addresses ABCDEFGHIJKLMNO PQR STU VWXYZ Sort by Name Email Name a Email address unvantedads unvantedads com Some Sparmer anyonefunvantedads com Spam Sender sender unwantedads com Delete In the Blocked List window click Add 3 In the Add Address to Blocked List dialog box type the email address you want to block and optionally the first and last name of the sender 4 Click OK to close the Add Address to Blocked List dialog box 5 Click OK to close the Blocked List window Teach Norton AntiSpam your email preferences Norton AntiSpam s filtering engine attempts to identify spam automatically by using your outgoing email to determine your usual email correspondents Over time you can train Norton AntiSpam to reflect your personal preferences for receiving email more precisely 70 Basics Manage how Norton AntiSpam detects spam To train the filtering engine 1 2 Start your email program Select each item that should have been marked as spam Using the buttons added to your email program by Norton AntiSpam click This is Spam If you have set your options to ask before adding senders to the Blocked List answer the prompt accordingly Open the Norton AntiSpam folder Select each item that should not have been marked as spam Using the buttons added to your email program by Norton AntiSpam
102. g rules click OK Change the order of firewall rules See How firewall rules are processed on page 115 Each list of firewall rules is processed from the top down You can adjust how firewall rules are processed by changing their order To change the order of a firewall rule 1 In the General Rules Trojan Horse Rules or Program Rules window select the rule that you want to move If you have turned on Network Detector select the Location that should use the modified rule Do one of the following To process this rule before the rule above it click Move Up To process this rule after the rule below it click Move Down 3 When you are done moving rules click OK Guarding against intrusion attempts 121 Identify computers to Norton Internet Security Professional Identify computers to Norton Internet Security Professional You must identify computers to Norton Internet Security Professional to manually configure zones and firewall rules In these cases a dialog box appears to help you identify the computer Networking Networking More Info Indicate computers or sites to permit access to C Individually Using a range Using a network address Starting Internet address example 192 168 1 1 192 168 2 1 Ending Internet address example 192 168 1 20 192 168 2 10 There are three ways to identify computers Each uses ZP addresses Specify an individual computer The compu
103. ge contains a link to the Symantec online Virus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 Inthe main window under Norton AntiVirus click Reports 2 On the Reports page next to Online Virus Encyclopedia click View Report To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses To access the Symantec Web site in your browser On the Internet go to www symantec com 90 Basics For more information Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 On the security response newsletter Web page select the language in which you want to receive the newsletter 4 On the subscribe Web page
104. hat you want to use 3 Click Finish Learn more about networks Gateway MAC id Gateway IP address Subnet identifier Interface type Network Detector alerts include detailed information about networks that your computer joins The details section of a Network Detector alert includes information about the following The Media Access Control MAC address of this network s router The IP address of this network s router The subnet mask used on this network How your computer is connected to this network Customizing protection for different locations 133 About Network Detector Interface Information about the network adapter that made the connection connection description Domain This network s domain name if available To learn more about networks In the Network Detector alert click Show details Customize a location s settings You can customize the Program Control and Trusted Zone settings for the predefined locations and any new locations that you create Any changes that you make will apply to all of the networks that use the location To customize a location s settings 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window do one of the following To change Automatic Program Control settings click the Programs tab To change Trusted Zone settings click the Networking tab 3 In the Settings for menu select the location you want to customize 4
105. have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows 2000 XP If a virus is found and either repaired or automatically deleted by Auto Protect in Windows 2000 XP you receive an alert telling you which file was repaired or deleted and which virus Trojan horse or worm was infecting the file If you have an active Internet connection selecting the virus name opens the Symantec Web page that describes the virus If Auto Protect finds a virus in a compressed file such as a zip file the alert displays the name and location of the compressed file To stop further alerts for viruses found 150 What to do if a virus is found If a threat is found by Worm Blocking See If Norton AntiVirus places files in Quarantine on page 152 See If a virus is found during a scan on page 146 in this compressed file select the option Don t alert me about this file again To close the alert Click OK If the file cannot be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and another telling you that access to the file was denied You can set your Auto Protect options to try to quarantine any infected files that it cannot repair If you do this you are informed if any files are quarantined To resolve problems with unrepaired files 1 Runa full system scan on your computer to ensure that no other fi
106. he main window click Help and Support gt Activation 2 On the Activation screen click Next 3 On the Activation Successful screen click Finish Basics Respond to Norton Internet Security Professional alerts Respond to Norton Internet Security Professional alerts When a Norton Internet Security Professional alert appears read it before you make a decision Identify what type of alert it is and the threat level Once you understand the risks you can make a choice db Take as much time as you need to make your choice Your computer is safe from attack while the alert is active Norton Internet Security Professional helps you decide on an appropriate action by preselecting the recommended action if one exists Norton Internet Security Professional cannot suggest recommended actions for all alerts See Customizing The first alert most people will receive is a New Location protection for Alert This alert appears every time your computer joins elise R a network that Network Detector does not recognize You will likely receive a New Location Alert the first time you go online after installing Norton Internet Security Professional Learn more with the Alert Assistant Each Norton Internet Security Professional alert includes a link to the Alert Assistant The Alert Assistant includes customized information about each alert including The type of alert a The threat level The communication that triggered this alert
107. he types of Web sites that you want to block or permit for this account Specify permitted sites C Specify blocked sites Sites to Permit microsoft com symantec com 4 In the Sites window click Specify permitted sites Controlling individuals Internet use 171 Customize Productivity Control 5 Click Add to create a new entry in the list In the Add Web site to Permitted List window type the URL Web address of the site that you want to add 7 Repeat the previous two steps for each Web site that you want to add 8 Click OK Restrict programs that access the Internet Programs access the Internet for many reasons Your Web browser accesses the Internet to display Web pages LiveUpdate accesses the Internet to retrieve program and protection updates for Symantec products Microsoft NetMeeting accesses the Internet to let users conduct meetings over the Internet While most programs Internet access attempts are benign some Trojan horses and other programs may download malicious programming or upload personal information Productivity Control lets you control how programs access the Internet Productivity Control can block categories of Internet programs and limit how certain groups of Internet programs can be used O Program limitations are intended for use with Restricted accounts Users with Standard accounts will be able to override program restrictions on a per program basis Block and
108. hics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network DNS Domain Name System DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file Glossary 239 The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 A computer that maps domain names to IP addresses When you visit www symantec com yo
109. his type of Help is context sensitive meaning that it provides help for the dialog box or window that you are currently using To access window or dialog box Help Do one of the following In the window click any available Help link In the dialog box click Help The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton Internet Security Professional In most cases this will be drive C 3 Click Program Files gt Norton Internet Security Professional 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file 88 Basics For more information Access the User s Guide PDF The Norton Internet Security Professional User s Guide is provided on the CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Acrobat Reader was not included You must download it from the Adobe Web site To install Adobe Acrobat Reader 1 Insert the CD into the CD ROM drive 2 Cli
110. iVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the tray 226 Troubleshooting Troubleshoot Norton AntiVirus To show the Auto Protect icon in the tray 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Show the Auto Protect icon in the tray is checked have scanned and removed a virus but it keeps infecting my files See If you need to use Rescue Disks to restore your system on page 84 There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to look To reset Norton AntiVirus scanning options 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound 5 Ensure that Enable Bloodhound heuristics is checked then click Highes
111. ication to and from your computer To the outside world it appears that your computer has completely disconnected from the Internet If you want to block all traffic into and out of your computer Block Traffic is more effective than simply using your Internet software to disconnect Most Internet programs can automatically connect without any input Basics 65 Stop all Internet communication from the user so a malicious program could reconnect when you are away from the computer Block Traffic is meant to be used as a temporary measure while you address a security problem If you restart your computer Norton Internet Security Professional automatically allows all incoming and outgoing communication To stop all Internet communication using Block Traffic 1 Inthe main window click Block Traffic 2 Use Norton Internet Security Professional tools to address the security problem 3 When you have fixed the problem click Allow Traffic 66 Basics Manage how Norton AntiSpam detects spam Manage how Norton AntiSpam detects Spam Norton AntiSpam begins filtering email as soon as it is installed If you are using a supported email program it will also be available from within that program after installation Adjust the email filter You can determine how strictly Norton AntiSpam filters your email Adjust the Norton AntiSpam parameters from the main window To adjust the email filter 1 In the main window double click A
112. ict users from visiting specific types of Web sites but to allow everything else Create a list of Web sites that can be visited Specify the Web sites that all users can visit Use this option to stric ly control users Internet activities as all Web sites not on the list are blocked regardless of users accoun by category Productivity Con types rol includes an extensive list of categorized Web sites You can select which categories of sites are appropr iate for each account on your computer Before blocking Web sites by category run LiveUpdate to ensure that the list of Web sites is up to date To block Web sites by category 1 Inthe main window double click Productivity Control 2 In the Productivity Control window in the Productivity Control settings for drop down list select the account that you want to change 167 168 Controlling individuals Internet use Customize Productivity Control 3 Click Sites Sites More Info Choose the types of Web sites that you want to block or permit for this account C Specify permitted sites Specify blocked sites Web site categories to block M Adult Humor Alcohol Tobacco IV Anonymous Proxies M Crime Exception 7 Create exceptions to allow this user to view specific sites in Exceptions E blocked categories Additional sites to block for all users unwantedads com In the Sites window click
113. idual security settings Change the Security Level The Security Level slider lets you select Minimal Medium or High security settings When you change the slider position the protection level changes Changing the Security Level does not affect the protection provided by Intrusion Detection See About Norton You can set individual Security Level settings for each Internet Security Norton Internet Security Professional user Professional accounts on To change the Security Level page 156 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window in the Choose a security level for drop down list select the account that you want to change 3 Move the slider to the Security Level that you want Click OK Change individual security settings If the Security Level options do not meet your needs you can change the settings for the Personal Firewall Java and ActiveX protection levels Changing an individual setting overrides the Security Level but it does not change the other security settings in that level Guarding against intrusion attempts 113 Customize firewall protection To change individual security settings 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window in the Choose a security level for drop down list select the account that you want to change 3 Click Custom Level Firewall Customize Security Settings More Info Persona
114. ies 211 viewing 211 dial up connections maintaining with Connection Keep Alive 205 disabling Automatic LiveUpdate 109 Connection Keep Alive 205 Norton Internet Security Professional 55 79 Windows XP firewall 40 disks manually scanning 136 protecting 135 scanning for viruses 136 displaying the Norton AntiVirus toolbar 59 domain names excluding from Web Cleanup 203 using with Connection Keep Alive 207 drive A boot sequence 230 using for Emergency Disks 20 using for Rescue Disks 81 85 250 Index E electronic newsletter 90 email menu 57 options 98 program toolbar 57 protection 98 spam 181 supported clients 37 emergency preparations 23 recovery procedures 17 Emergency Disks creating 20 using 21 enabling Ad Blocking 71 Automatic LiveUpdate 106 Connection Keep Alive 205 Office Plug in 99 Popup Window Blocking 72 encryption 180 erased files recovering 189 Event Log See Log Viewer excluding at risk files 145 147 Express mode for LiveUpdate 106 F FAQs 225 features about 27 Connection Keep Alive 34 Norton AntiVirus 31 Norton Internet Security Professional 27 Web Cleanup 34 file extensions of infected files 154 unusual 226 files adding to Quarantine 152 files continued and Norton Protection 189 check if recoverable 191 recovering 189 reinfected after virus removal 226 security considerations 193 viewing with Web Cleanup 200 filtering and SSL 181 changing rule priority 18
115. il Instant Messenger LiveUpdate Enable email scanning and Worm Blocking and define how Norton AntiVirus should behave while scanning email messages Scanning incoming email messages protects your computer against viruses sent by others Scanning outgoing email messages prevents you from inadvertently transmitting viruses or worms to others You can choose to scan incoming or outgoing email messages or both and to display an icon or progress indicator while scanning You can set options to automatically repair quarantine or delete infected email messages with or without interaction with you Advanced options determine what to do when scanning email messages Determine what instant messengers to support how to configure a new instant messenger and what happens if a virus is found during an instant messenger session Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions automatically when you are connected to the Internet About Other options Other options include Inoculation settings for Windows 98 98SE Me and Miscellaneous settings You can enable Inoculation cause an alert if a system file changes set a variety of miscellaneous options and customize behavior for the Norton Protected Recycle Bin The Other options that you can set are as follows Options 99 Customize Norton AntiVirus Option Description Threat Determine the th
116. ine area and the Quarantine files currently stored there See If Norton AntiVirus places files in Quarantine on page 152 View Activity Displays the Log Viewer which shows Log you various Norton AntiVirus activities such as scans performed and problems found See Monitor Norton AntiVirus activities on page 214 View Virus Connects you to the Symantec Security Encyclopedia Response Web page from which you can search for information on all types of viruses Launch Scan Opens Norton AntiVirus in the Scan for Menu Viruses pane on which you can specify a scan to run 60 Basics Activate your product Activate your product Product activation reduces software piracy and ensures that you have received genuine Symantec software You must activate your product within 15 days of installing it or the product will stop working If you did not activate your product using the Configuration Wizard you will receive an Activation Needed alert every day until you activate the product You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 On the Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of t
117. initions are more than two weeks old If your subscription is expired renew it to maintain your protection If your subscription is current then you need to update your virus definitions See Customize If you need to adjust any settings use Options Norton AntiVirus on page 96 To check system status 1 Inthe main window under Norton AntiVirus click Status 2 Inthe System Status pane review the status to the right of each feature 3 For information about a particular feature select the feature The right pane displays a description and a link to more information about the feature Check Office Plug in status Office Plug in protects Microsoft Office documents from viruses worms and virus like activities It scans documents whenever you open them in a Microsoft Office program Office Plug in is enabled in Options db If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings 74 Basics Check Norton AntiVirus configuration status To check Office Plug in status 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 In the left pane of the Options window under Other click Miscellaneous 3 Verify that Office Plug in is enabled Basics 75 Transfer security settings to other computers Transfer security settings to other computers To ensure complete protection for your network all computers must h
118. ions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Delete a custom scan You can delete custom scans if they are no longer needed To delete a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to delete O If you click the button next to the scan name the scan runs 3 Under Actions click Delete 4 Click Yes to verify that you want to delete the scan Protecting disks files and data from viruses Schedule scans Schedule scans After installation Norton AntiVirus automatically runs a weekly full system scan You can also set up a schedule for custom virus scans You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the scheduled scan begins it runs in the background so that you do not have to stop working You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily sc
119. ircafe net covr jpg 25 2KB 7 27 2001 8 4 E Yesterday DRY benetwork com travelplanner cif 23 2KB 10 1 2001 9 3 E Today Dal leftcoastcrime2003 com anlogohomepage af 22 9KB 4 8 2002 2 43 20 Cookie M canada com 2 olf zen Thelen 7 5 36 Html Bisse gt 614 Image C 106 Other beresorts 1 gif Paint Shop Pro 6 Image Preview Size 28 5 KB Internet Address httpziwww benetwork com bannersfacresorts gif i t th Expires None Last Modified 2 7 2002 7 26 25 PM gt 1 items currently selected O items to be saved 3 Inthe Navigation pane select how to display the grouped categories Your options are View by date File categories are listed chronologically with the most recently viewed Web site files listed first View by location File categories are listed alphanumerically by the associated Web site domain name IP address or other identifying name 4 In the Navigation pane click the plus sign next toa Web site or category History HTML image cookie to display its contents 5 Click an item 6 Under Domain Name click a file category to display individual files in the File List 7 Toclose the File Information pane and view more items in the File List click Hide 202 Improving Web browsing and connectivity About Web Cleanup 8 To sort the File List click a column heading Expand the window or use the horizontal scroll bar to see more columns The columns include the following information
120. ireless networks provided by many coffeehouses If you regularly switch between several networks you may find that this gives you more control over your protection You can create a new location from a Network Detector alert and from the main Norton Internet Security Professional window To create a new location from a Network Detector alert 1 Inthe Network Detector alert on the Which location do you want to use menu select Use custom settings 2 Inthe Use Custom Settings window click Create new location 3 Click Next 4 Inthe Setup Program Control window do one of the following To Customizing protection for different locations 131 About Network Detector Click Yes recommended to turn on Automatic Program Control This reduces the number of alerts that you receive Click No to turn off Automatic Program Control You will be alerted the first time that programs attempt to connect to the Internet Click Next In the Save location window type a name for this new location Choose a unique name so that this location is easy to identify Click Next In the Save location window review this location s settings Click Finish create a new location from the main window In the main window double click Personal Firewall In the Personal Firewall window on the Locations tab click Wizard In the Setup Program Control window do one of the following Click Yes recommended to turn
121. itor the information that you send to Trusted computers for signs of zombies and other remote control attacks Intrusion Detection relies on an extensive list of attack signatures to detect and block suspicious network activity Run LiveUpdate regularly to ensure that your list of attack signatures is up to date 123 124 Guarding against intrusion attempts Customize Intrusion Detection Customize Intrusion Detection The default Intrusion Detection settings should provide adequate protection for most users You can customize Intrusion Detection by excluding specific network activity from monitoring enabling or disabling AutoBlock and restricting blocked computers Turn Intrusion Detection alerts on and off See Identify the You can choose whether you want to receive alerts when source of Internet Intrusion Detection blocks suspected attacks The alerts traffic on page 63 include more information about the attacking computer and information about the attack You can also trace the connection attempt using Visual Tracking To turn Intrusion Detection alerts on and off 1 Inthe main window double click Intrusion Detection Norton Internet Security Professional Intrusion Detection More Info Intrusion Detection protects your computer from Internet attacks Turn on Intrusion Detection I Notify me when Intrusion Detection blocks connections Advanced AutoBlock When you are attacked AutoB
122. ively ICC INCOTERMS 2000 This Agreement may only be modified y a License Module that accompanies this icense or by a written document that has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia This Software utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Copyright 1994 Hewlett Packard Company Chapter 1 Chapter 2 Chapter 3 Responding to emergencies f your product won t install 0 eeesseesseeseeseeseereeee f your computer WON t Start seesseesseeeseeseeeseeeseeeseeees Scan for viruses using the CD Create Emergency Disks eeeccecsesssessesseeseesseeseesesseenes f you need to use Emergency Disks eeeeseeeeeeeeee 21 How to maintain protection c ccceecscesseesesseeeeseeeeeees 22 Avoid viruses and threats sesessecseesseesseeeees 22 Prepare for emergencies 2 eseeesecsseecseecseeceeeceterneersteeeees 23 Feature summary Activation protects YOU uu eeeeesesseessneessseessneense 26 When to activa
123. k AntiSpam In the Norton AntiSpam window click Spam Rules Select the rule that you want to move FWN Do one of the following Click Move Up to make the rule a higher priority Click Move Down to make the rule a lower priority 5 Click OK 184 Blocking unwanted email messages Customize Norton AntiSpam Use the Ad When Ad Blocking is enabled it transparently removes Ad banners Pop up and pop under ads Macromedia Flash based ads Trashcan As you use the Internet you may find ads that are not included on the default Ad Blocking list You can use the Ad Trashcan to add these to your personal list of blocked ads To use the Ad Trashcan Open your Web browser and view the page containing he advertisement that you want to block Open Norton Internet Security Professional In the main window double click Ad Blocking In the Ad Blocking window ensure that Enable Ad Blocking is checked Click Ad Trashcan The Ad Trashcan window appears With the windows arranged so that you can see both the advertisement and the Ad Trashcan window do one of the following If you are using Microsoft Internet Explorer drag the unwanted ad from the Web site to the Ad Blocking dialog box 186 Blocking Internet advertisements Use text strings to identify ads to block or permit If you are using Netscape right click the advertisement then click Copy Image Location In the Ad Trashcan click Pas
124. k address 2 Inthe Network Address text box type the IP address of a computer on the subnet 3 In the Subnet Mask text box type the subnet mask The appropriate subnet mask is almost always 255 255 255 0 4 Click OK Guarding against intrusion attempts About Intrusion Detection About Intrusion Detection Bonk RDS_ Shell WinNuke Intrusion Detection scans all the network traffic that enters and exits your computer and compares this information against a set of attack signatures arrangements of information that identify an attacker s attempt to exploit a known operating system or program vulnerability If the information matches an attack signature Intrusion Detection automatically discards the packet and severs the connection with the computer that sent the data This protects your computer from being affected in any way Intrusion Detection protects your computer against most common Internet attacks including the following An attack on the Microsoft TCP IP stack that can crash the attacked computer A method of exploiting the Remote Data Services component of the Microsoft Data Access Components that lets a remote attacker run commands with system privileges An exploit that can use NetBIOS to crash older Windows computers See Keeping current with LiveUpdate on page 103 Intrusion Detection does not scan for intrusions by computers in your Trusted Zone However Intrusion Detection does mon
125. king Internet advertisements Use text strings to identify ads to block or permit 3 Inthe left side of the Advanced window do one of the following To modify or remove a string in the Defaults list click Defaults To modify or remove a site specific string click the site s name 4 Inthe HTML string list select the string that you want to change 5 Doone of the following To modify a string click Modify then type your changes To remove a string click Remove 6 When you are done click OK to close the Advanced window 7 Click OK to close the Ad Blocking window If you purchased this product to recover files do not install it and do not start Windows Any new files copied to your hard disk might overwrite existing data Starting Windows writes to your hard disk The Windows swap file could overwrite data you would like to recover When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications running in Windows erased from a command prompt or deleted via a permanent method such as using Shift Delete About Norton Protection The Norton Protected Recycle Bin protects the following types of files Files that are deleted while you are using the command line Files that are created and deleted by Windows applications Older versions of files that you modify and overwrite
126. kly should a virus strike Avoid viruses and threats See Explore the Symantec service and support Web site on page 217 See Keeping current with LiveUpdate on page 103 See Manually scan disks folders and files on page 136 See Schedule scans on page 141 See Ensure that protection settings are enabled on page 135 It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses Write protect removable media Stay informed about viruses by logging on to the Symantec Security Response Web site http securityresponse symantec com where there is extensive frequently updated information on viruses and automatic virus protection Keep LiveUpdate turned on at all times to continually update your virus definitions files Run LiveUpdate regularly to receive new program updates Keep Auto Protect turned on at all times to prevent viruses from infecting your computer If Auto Protect is not turned on scan removable media before you use them Schedule periodic scans to occur automatically Watch for email messages from unknown senders Do not open anonymous attachments Keep email protection turned on to avoid sending or receiving infected email attachments Keep all recommended maximum protection settings turned on Responding to emergencies Prepare for emergencies Prepare for emergencies It is
127. l Install Norton Internet Security Professional 12 Select an installation type Your options are Install Now Install using the most common settings This is the best choice for most users Custom View a list of the components and programs that will be installed and add or remove components from the list See Customize your installation on page 45 13 Click Browse to select a folder into which you want to install Norton Internet Security Professional if it is other than the default location 14 Click Next Norton Internet Security Professional Setup Ready to install configure the application To begin the installation click Next To change the installation information click Back To exit the installation click Cancel Norton Intenet Security Professional files will be installed to D Program Files Norton Internet Security Professional Shared Symantec files will be installed to D Program Files Symantec D Program Files Common Files Symantec Shared lt Back Next gt Cancel 15 Confirm the installation location then click Next to install Norton Internet Security Professional The Norton Internet Security Professional Setup window displays installation progress Depending on your computer system speed this can take a few minutes Installing Norton Internet Security Professional 45 Install Norton Internet Security Professional 16 After Norton Internet Security Professional is
128. l options on page 94 General options let you control when Norton Internet Security Professional starts protect program settings with a password and choose visual elements you want to display About LiveUpdate options See Keeping current with LiveUpdate on page 103 LiveUpdate options let you enable and disable Automatic LiveUpdate which automatically checks for updates when you are connected to the Internet For maximum security you should leave this option checked You can choose the components you want Automatic LiveUpdate to monitor You can also choose whether Automatic LiveUpdate updates the components in the background or alerts you that there are updates available 94 Options Password protect Norton Internet Security Professional options About Firewall options Firewall options let you activate advanced protection features and customize the ports your computer uses to view Web pages Most people will not need to make any changes to these settings About Email options Email options let you control how Norton Internet Security Professional notifies you when it is scanning email messages for private information and spam Password protect Norton Internet Security Professional options You can protect Norton Internet Security Professional options with a password This lets you control who can make changes to your protection Each copy of Norton Internet Security Professional can have only one optio
129. l Firewall High Block everything until you allow it z Java Applet Security Medium Prompt me each time z Activex Control Security High Block ActiveX Controls X M Enable Access Control Alerts M Alert when unused ports are accessed 4 Doone or more of the following a In the Personal Firewall drop down list select a level In the Java Applet Security or ActiveX Control Security drop down list select a level To be notified whenever unknown programs access the Internet check Enable Access Control Alerts To be notified whenever a remote computer attempts to connect to a port no program is using check Alert when unused ports are accessed 5 Click OK nu Guarding against intrusion attempts Allow or block access to your computer Allow or block access to your computer Norton Internet Security Professional allows you to organize computers on your local network and the Internet into Trusted and Restricted Zones Zones allow you to grant trusted computers more access to your computer while blocking malicious users Computers in the Trusted Zone are not regulated by the Personal Firewall They have as much access to your computer as they would have if you did not have a firewall Computers in the Restricted Zone cannot communicate with your computer at all The Workgroup Network Wizard is the fastest way to organize computers into zones You can also manually add individual computers to zones To
130. les are infected 2 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files If a threat is found by Worm Blocking See Ensure that protection settings are enabled on page 135 If a program tries to email itself or email a copy of itself it could be a worm trying to spread via email A worm can send itself or a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert telling you that a malicious worm was found The alert presents you with options and asks you what to do If you were not sending an email message at that time then it is probably a worm and you should quarantine the file You can click Help on the alert for additional information about how to respond What to do if a virus is found 151 If a threat is found by Worm Blocking After you have responded to the threat and deleted the file you could still have an infected system Follow these procedures Scan your system See Perform a full system scan on page 137 If Inoculation alerts you about a change in system files db Inoculation protection is available on Windows 98 98SE Me systems only See Ensure that System files can change for a variety of reasons You may protection settings have updated your operating system or repartitioned eal an your hard disk or you could ha
131. ll statistics in the Statistics window Norton Internet Security Professional maintains real time network counters that track users Internet usage and any actions that the program takes The detailed statistics include the following information TCP and UDP bytes sent and received the number of open network connections and the highest number of simultaneous open network connections since the program started The number of graphics cookies spam and private information that have been blocked and the number of open HTTP connections The number of blocked and permitted TCP connections The number of blocked and permitted UDP connections All of the rules defined for your firewall and information on the number of communication attempts blocked permitted or not matched by firewall rules Information about current connections including the program that is using the connection the protocol being used and the addresses or names of the connected computers The number of network and HTTP connections and the speed of each connection type To review detailed statistics 1 Inthe main window click Statistics 2 In the Statistics window click Detailed Statistics 21 212 Monitoring Norton Internet Security Professional View Norton Internet Security Professional logs View Norton Internet Security Professional logs Norton Internet Security Professional records information about Web sites that users have visited actions
132. lock blocks the attacking computer Turn on AutoBlock AutoBlock attacking computer for S4 Exceptions Computers currently blocked by AutoBlock Address Guarding against intrusion attempts Customize Intrusion Detection 2 In the Intrusion Detection window check or uncheck Notify me when Intrusion Detection blocks connections 3 Click OK Exclude specific network activity from being monitored In some cases benign network activity may appear similar to an attack signature If you receive repeated warnings about possible attacks and you know that these warnings are being triggered by safe behavior you can create an exclusion for the attack signature that matches the benign activity Each exclusion that you create leaves your computer vulnerable to attacks Be very selective when excluding attacks Only exclude behavior that is always benign To exclude attack signatures from being monitored 1 Inthe main window double click Intrusion Detection 2 In the Intrusion Detection window click Advanced Intrusion Detection Signature Exclusions Signature Exclusions Exclude signatures that Intrusion Detection should not monitor Signatures Excluded Signatures a Invalid ICMP Type Invalid ICMP Code Invalid IP Checksum Invalid Source IP Addre Invalid TCP Destinatior Invalid TCP Source Portes Tmvzalid TMP Nearinar iar i
133. luding but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit Licensee to obtain and use Content Updates 3 Product Installation and Required Activation This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine more than a finite nu
134. lume containing deleted files is not NTFS you can use the Windows 98 Me version of UnErase Wizard to recover deleted files Using UnErase Wizard you can search for a deleted file by its file name and by words that you think the file may contain This is especially useful if you can t remember the file name but you do remember its contents Recovering missing or erased files Recover a file with UnErase Wizard Recover a file with UnErase Wizard amp If you have excluded files from Norton Protection and these excluded files are deleted they are not intercepted by the Windows Recycle Bin or Norton Protection and therefore are not recoverable on Windows 2000 XP systems UnErase Wizard displays a list of deleted files or the files that conform to file name criteria that you provide Each file is described by its name original location the date it was deleted file type file size and the program that was used to delete it You can view the contents of a file before or after you recover it To see if a file is recoverable 1 Inthe center of the file list right click then click Show Unrecoverable Files 2 Click Next Use the UnErase Wizard pages to search for and recover the files To recover a file with UnErase Wizard 1 Inthe main window click Advanced Tools 2 Onthe UnErase Wizard line click Start Tool 3 Inthe UnErase Wizard dialog box select the action that you want to take Your options are Find rece
135. m Web Cleanup activity Along with the domain names you can specify which categories of files cookies cache or history should be protected It might help to have your Internet browser open to a Web site s home page as you are typing so that you can refer to the correct spelling of the domain name in your browser s address line You can type the domain names directly in the Web Cleanup dialog box You can also select them in the Advanced Cleanup file list To exclude domain names in the Web Cleanup list 1 On the Options menu click Web Tools 2 Inthe Web Cleanup dialog box click Insert 204 Improving Web browsing and connectivity Exclude domains from Web Cleanup activity 3 Type the domain name that you want to exclude from deletion then press Enter For example type www symantec com to add the Symantec Web site to the list For the domain select the types of files that you want to exclude from Web Cleanup activity Your options are Cookies Any cookies that are associated with the domain Cache Any cache files that are associated with the domain History Any history files of Internet activity that include the domain name 7 Click Apply Repeat steps 2 to 5 until you have added all of the domain names that you want to exclude from Web Cleanup activity Click OK To exclude domain names in the Advanced Cleanup File List 1 In the Security Center click Web Tools gt Web Cleanup In th
136. mantec Web site 106 Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode To obtain updates from the Symantec Web site 1 On the Internet go to securityresponse symantec com 2 Follow the links to obtain the type of update that you need Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates that are available for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 At the top of the main window click LiveUpdate 2 Inthe LiveUpdate welcome screen click Configure 3 In the LiveUpdate Configuration dialog box on the General tab select the mode that you want Your options are Interactive Mode Gives you the option of choosing which updates you want to install Express Mode Automatically installs all available updates 4 Ifyou selected Express Mode select how you want to start checking for updates Your options are want to press the Gives you the option of cancelling start button to run the update LiveUpdate want LiveUpdate to Installs updates automatically start automatically whenever you start LiveUpdate Keeping current with Li
137. mber of times for a finite number of machines This License and the Software containing enforcement technology require activation as further set forth in the Documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique activation key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set orth in the Documentation or as prompted by he Software the Software will cease to function until activation is complete which will restore Software functionality In the event You are not able to activate the Software You may contact Symantec Customer Support at the URL and elephone number set forth in the Documentation 4 Sixty 60 Day Money Back Guarantee f You are the original licensee of this copy of he Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during he sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date o delivery of the Software t
138. moment to review the system requirements Windows 98 Me users should have several blank 1 44 MB disks available to make Rescue Disks System requirements To use Norton Internet Security Professional your computer must have one of the following Windows operating systems installed Windows 98 98SE Windows Me a Windows 2000 Professional Windows XP Professional Home Edition Windows 95 and NT the server editions of Windows 2000 XP and the Windows XP 64 bit edition are not supported 36 Installing Norton Internet Security Professional System requirements Your computer must also meet the following minimum requirements Operating System Requirements Windows 98 98SE 133 MHz or higher processor 64 MB of RAM 200 MB of available hard disk space Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended CD ROM or DVD ROM drive Windows Me 150 MHz or higher processor 96 MB of RAM 200 MB of available hard disk space Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended CD ROM or DVD ROM drive Windows 2000 133 MHz or higher processor Professional 3 96 MB of RAM 200 MB of available hard disk space Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended CD ROM or DVD ROM drive Windows XP 300 MHz or higher processor Professional or 128 MB of RAM Home Edition 200 MB of available hard disk space Internet Explore
139. n reopen the email message remove the private information and send the message again Why doesn t Norton Internet Security Professional notify me before letting programs access the Internet See Enable If Automatic Program Control is on Norton Internet Automatic Program Security Professional creates rules for programs that it Control on 7 K page n6 recognizes without notifying you Why can t I print to a shared printer or connect to a computer on my local network Norton Internet Security Professional blocks the use of Microsoft networking to prevent someone from connecting to your computer over the Internet See Allow or block To allow the use of your local network including file and access to your printer sharing place the computers on your local computer on network in the Trusted Zone page 114 Troubleshooting 221 Troubleshoot Norton Internet Security Professional How can a Web site get my browser information The Browser Privacy settings prevent your browser from sending browser information However some diagnostic sites on the Internet might report browser information even though the Browser Privacy settings are blocking it 222 Troubleshooting Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam This information will help you solve the most frequently encountered problems with Norton AntiSpam Why do still receive spam Several factors make it difficult to completely elimina
140. n screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk from drive A and restart your computer 86 Basics For more information For more information The product documentation provides glossary terms online Help a Readme file the User s Guide in PDF format and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton Internet Security Professional 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase Basics 87 For more information Window and dialog box Help Readme file Window and dialog box Help provides information about the program T
141. nal for several computers you should prepare each computer before installing You can use the same set of Emergency Disks for all of the computers 40 If you re using Windows XP Installing Norton Internet Security Professional Before installation Prepare your computer Quit all other Windows programs before installing Norton Internet Security Professional Other active programs may interfere with the installation and reduce your protection If you have a recent version of Norton Internet Security Professional Norton Internet Security or Norton Personal Firewall the installer can import and use your current security settings If you have an older version of these products the installer prompts you to remove the older version You must also uninstall any antivirus programs that are installed on your computer For more information see the user documentation that came with the programs Windows XP includes a firewall that can interfere with Norton Internet Security Professional protection features You must disable the Windows XP firewall before installing Norton Internet Security Professional To disable the Windows XP firewall 1 On the Windows XP taskbar click Start gt Control Panel 2 In the Control Panel window do one of the following In the default Category View click Network and Internet Connections then click Network Connections In the Classic View double click Network Connections 3 Right
142. nd connectivity About Web Cleanup ss 1 Delete unnecessary Web files A View Web Cleanup files sssssssssssssssssssssssssssssssssss Exclude domains from Web Cleanup activity 203 About Connection Keep Alive ou eects 205 Enable or disable Connection Keep Alive 205 View Connection Keep Alive status Re Set Connection Keep Alive options 0 eee 14 Contents Chapter 19 Chapter 20 Monitoring Norton Internet Security Professional View the Statistics WINdOW ccseseeseseeseeseeeteess 210 Reset information in the Statistics WINCOW sesssecseecseesseeeseeeseeees 210 Review detailed statistics ceseseseeseessecerereeees 211 View Norton Internet Security Professional lOgS eeccessessesssessessececseesesseeseesseene 212 Review log information ccccccsesseseeseeeeeees 212 Monitor Norton AntiVirus activities 0 214 ADOUTADE Log Viewer cz casvecsrsccesceesansscccscenesvsescesessesnnes 214 Check the Activity LOg iisang 214 Troubleshooting Explore the Symantec service and support Web GUL Sees eases ainsi AN ASANT 217 Troubleshoot Norton Internet Security Professional assire iaa 219 What is wrong with this Web site uu 219 Why can t I post information online 220 Why did an email message I sent never ALTIVE ep E E EO 220 Why doesn t Norton Internet Security Professional notify me before letting programs access the Internet 220
143. nes when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases 3 Select the area of the Web site that you want to search 4 Click Search Troubleshooting Troubleshoot Norton Internet Security Professional Troubleshoot Norton Internet Security Professional Check here for possible solutions to issues that might arise with Norton Internet Security Professional What is wrong with this Web site If you cannot connect to a Web site with Norton Internet Security Professional disabl
144. net Security Professional on page 41 If an updated version of Norton AntiVirus is already on your computer this window does not appear Click Next Norton Internet Security Professional Setup Install Accounts and Productivity Control Customize protection for multiple users Accounts and Productivity Control let you customize Norton Internet Security Professional protection for individual users You can use Productivity Control to choose the Web sites newsgroups and Internet programs each user can access Each account can have personalized settings for Productivity Control Privacy Control Ad Blocking Norton AntiSpam Would you like to install Accounts and Productivity Control Yes ONo NOTE Ifyou choose not to install Accounts and Productivity Control you will have to reinstall Norton Internet Security Professional to create accounts or use Productivity Control lt Back Next gt Cancel In the Install Accounts and Productivity Control window select whether you want to install Accounts and Productivity Control If you do not install these features you will have to reinstall Norton Internet Security Professional to create accounts or use Productivity Control Click Next to continue the installation at the confirm the installation location step If the opening screen does not appear Sometimes a computer s CD ROM drive does not automatically run a CD Installing Norton Inter
145. net Security Professional 47 After installation To start the installation from the Norton Internet Security Professional CD 1 On your desktop double click My Computer 2 Inthe My Computer window double click the icon for your CD ROM drive 3 In the list of files double click Cdstart exe After installation After Norton Internet Security Professional is installed and you have restarted your computer the Information Wizard appears Use the Information Wizard See When to activate your product on page 26 The Information Wizard lets you activate your copy of Norton Internet Security Professional get information about updates select post installation tasks to be done automatically and review your security settings If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www symantec com On the Web site go to the Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next You must activate the software within 15 days 2 On the Product Activation window click Activate and register your product now 3 Click Next 4 Make sure that your computer is connected to the Internet then click Next 5 Ifyou purchased your computer with Norton Internet Security Professional already installed you mus
146. networks from 133 Log Viewer contents 214 monitoring activities in 214 reviewing 212 using 212 logs See Log Viewer Knowledge Base articles 217 M options 97 Managed Settings See User Access Symantec service and support Manager Web site 217 Miscellaneous options 98 99 Symantec Web sites 88 mobile computing and Network Internet enabled programs 117 Detector 129 Intrusion Detection about 27 configuring 124 252 Index N Network Detector 129 134 about 27 129 adding networks to locations 132 creating new locations 130 customizing 133 locations 130 adding networks 132 clearing 133 creating 130 131 customizing 133 deleting 134 Network Detector alert 132 removing networks from 133 networks configuring with Workgroup Networking Wizard 114 internal LiveUpdate server 107 troubleshooting 220 using LiveUpdate 107 new features in Norton AntiVirus 31 newsgroups exceptions 173 newsletters 90 Norton AntiSpam 181 about 28 Allowed and Blocked lists 29 and SSL 181 customizing 181 enabling and disabling 66 features 29 modify entry 182 troubleshooting 222 Norton AntiVirus Auto Protect 31 Bloodhound technology 32 customizing 96 starting from the main window 58 starting from the Windows Explorer toolbar 58 starting from the Windows system tray 58 Norton AntiVirus continued virus protection 31 virus protection updates 31 Norton Internet Security Firewall options 94 General options 93 Norton Internet Security Profes
147. ng and enabling 180 security attacks 123 128 Index 255 security continued levels 112 Security Check 62 Security Level changing 112 changing individual settings 112 Security Response Web page 89 security risks attacks 111 123 finding 145 port scans 111 Service and Support 233 settings Connection Keep Alive 206 exporting 75 Personal Firewall 112 Program Control 118 transferring to other computers 75 78 using Windows accounts 76 Setup program changing boot drive sequence 230 spam blocking 181 filters 183 changing priority 183 modifying 182 SSL Secure Sockets Layer and Norton AntiSpam 181 starting Ad Blocking 71 can t start your computer 18 from the CD ROM drive 19 Norton AntiVirus 58 virus preventing computer from 84 startup alert about virus protection 99 Auto Protect failure to load 225 changing boot sequence 230 floppy disk drive fails 230 Rescue Disks fail 229 Index startup continued scanning files at 99 statistics 211 detailed 211 Norton Internet Security Professional 209 resetting 210 viewing 210 statistics window 210 stopping Ad Blocking 71 communications with Block Traffic 64 submitting files to Symantec 153 Web sites to Symantec 171 subnet masks 122 subscription to product updates 110 summary of product features 25 Symantec Pre Install Scanner 18 41 Symantec Security Response newsletter 90 Web page 59 Web site 89 Symantec service and support Web site 217 Symantec Web site
148. ng from 19 changing feature settings 93 firewall rules 120 individual security settings 112 options 92 order of firewall rules 120 scan schedules 142 Security Level 112 checking for recoverable files 191 for updates 93 version number 53 vulnerability to attack 62 clearing 133 computer blocking 126 emergency procedures 17 names 121 requirements 35 specifying 121 individually 121 ranges 122 with a network address 122 connecting to the Internet automatically 108 Connection Keep Alive description 205 enabling and disabling 205 features 34 ISP support 205 settings 206 system tray icon 206 viewing status 206 Cookie Blocking options 179 troubleshooting 219 cookies 179 219 deleting 199 200 excluding from Web Cleanup 204 creating accounts 157 custom virus scans 139 Emergency Disks 20 firewall rules 115 Rescue Disks 80 credit card numbers 176 custom installation 45 custom scans creating 139 deleting 140 deleting schedule 143 running 140 scheduling 141 142 using 139 customizing Allowed list 67 Blocked list 68 installation 45 Intrusion Detection 123 Personal Firewall 111 spam filter 181 Index 249 D data eliminating permanently 193 196 default options 100 definitions of technical terms 86 deleting cache files 200 cookies 199 custom scans 140 infected files 149 Internet temporary files 200 locations 134 scan schedules 143 description of product features 25 detailed statistics about 211 categor
149. ns password If you have created accounts for multiple users each user will share a single options password To protect security options with a password 1 At the top of the main window click Options If a menu appears click Norton Internet Security 2 On the General tab check Turn on Password Protection 3 Inthe Password and Confirm Password text boxes type a password 4 Click OK Reset options password If you forget your options password you can reset it Options 95 Password protect Norton Internet Security Professional options To reset your security options password 1 8 9 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click Norton Internet Security Professional Do one of the following In Windows 2000 Me click Change Remove In Windows 98 click Add Remove In Windows XP click Change In the Remove Application window click Reset Password In the password reset dialog box in the Reset Password Key text box type the Reset Password Key that appears above the text box The Reset Password Key is case sensitive In the New Password and Confirm New Password text boxes type a new password Click OK In the Remove Application window click Cancel 10 In the Exit al
150. ntiSpam 2 Inthe Norton AntiSpam window in the Norton AntiSpam settings for drop down list select the account that you want to change Norton AntiSpam General Allowed List Blocked List Spam Rules General More Info Norton AntiSpam helps eliminate unwanted email before you see it F Turn on Norton AntiSpam Move the slider to set the Norton AntiSpam level _ Medium recommended Moderate filtering e More spam is correctly identified i Likely to identify some personal email as spam Default Level 3 In the General window ensure that Turn on Norton AntiSpam is checked Basics 67 Manage how Norton AntiSpam detects spam 4 Use the Norton AntiSpam slider to control how Norton AntiSpam filters email Your options are High Maximum filtering Most spam is correctly identified More likely to identify personal email messages as spam Medium Moderate filtering More spam is recommended correctly identified Likely to identify some personal email messages as spam Low Light filtering Some spam is correctly identified Rarely identifies personal email messages as spam 5 Click OK Identify authorized senders To tell Norton AntiSpam that you want to receive email from a given address add it to the Allowed list If you did not import your email address book to your Allowed list during installation you can do so at any time after installation You can impo
151. ntly Searches for the names of the most deleted files recently deleted files and displays up to a maximum of 25 deleted files Windows 98 Me only Find all protected Searches for and displays the files on local names of all deleted files that are drives protected by Norton Protection or the Windows Recycle Bin on your computer 191 192 Recovering missing or erased files Recover a file with UnErase Wizard Find any Prompts you for search criteria Use recoverable files this option if you are looking for matching your words that are contained in a criteria deleted file Find all Norton Searches for other users protected Protected Users files as well as your own This files option is available only in Windows 2000 XP 4 Click Next UnErase Wizard displays a list of the most recently deleted files 5 Select the file that you want to recover Click Recover If you want to examine the recovered file make a note of the recovery destination 7 Ifyouare using Windows 98 Me and your deleted file is not listed click Next UnErase Wizard guides you through the process of creating a more complete list of deleted files from which to select 8 Toclose UnErase Wizard click Finish A recovered file s name might have a question mark in place of the first letter If so you are prompted to type the first letter of the original file name If you do not know what it is type any letter from A to Z as a subs
152. o You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does no warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software wil be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU O THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN I
153. ograms tab select the Location you want to customize Check Turn on Automatic Program Control Click OK Scan for Internet enabled programs Scanning for Internet enabled programs lets you quickly customize Internet access for multiple programs Program Scan scans the computer for programs that it recognizes and suggests appropriate settings for each program To scan for Internet enabled programs 1 2 In the main window double click Personal Firewall In the Personal Firewall window on the Programs tab click Program Scan Select the disk or disks on your computer that you want to scan Click Next In the Program Scan window review the list of Internet enabled programs that Program Scan identified Do one of the following Check the boxes next to the programs you want to configure To customize the Internet access settings Program Scan suggested for a program select it then click Modify To leave a program unconfigured uncheck the box next to the program You will receive an alert the next time this program accesses the Internet Click Next 117 18 Guarding against intrusion attempts Customize firewall rules 8 Ifyou have turned on Network Detector select the Locations that should use these settings 9 Click Finish 10 Click OK Manually add a program to Program Control See Customize Add programs to Program Control to strictly control the firewall programs ability to acc
154. omatically disconnect after sending and receiving mail If you are using a firewall it may block access to the Internet features of Norton AntiVirus For Norton AntiVirus to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this or disable Norton AntiVirus outgoing email scanning To disable outgoing email scanning 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan outgoing Email 4 Click OK Troubleshooting 229 Troubleshoot Rescue Disks Troubleshoot Rescue Disks Check here for possible solutions to issues that might arise with Rescue Disks My Rescue Disk does not work See Create and Due to the number of product specific technologies used use Rescue Disks by manufacturers to configure and initialize hard drives on page 80 the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following Be sure you have downloaded the latest Rescue Disk update from LiveUpdate If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start rom that disk Remove the disk and insert your Re
155. ome have begun using larger more prominent ads while others rely on ad windows that appear when you enter or leave the site Along with increasing the amount of time that it takes to display Web pages some ads contain offensive content cause software conflicts or use HTML tricks to open additional browser windows Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content Automatic Automatically creates a toolbar in supported email integration with programs email programs See Use your email program toolbar on page 57 Allowed and m Uses user defined address list to expedite scanning Blocked lists of email Accepts all mail from Allowed list Treats all mail from Blocked list as spam See Manage how Norton AntiSpam detects spam on page 66 Simplified import Imports lists of addresses from supported email of addresses programs Allows all or selected addresses to be imported See Identify authorized senders on page 67 Self training Uses outgoing mail to refine spam definition See Teach Norton AntiSpam your email preferences on page 69 30 Feature summary Norton AntiSpam features Custom spam rules Lets you identify email addresses and text that should and should not be filtered See Customize Norton AntiSpam on page 181 Ad blocking Blocks ads based on user defined criteria See Blocking Internet advertisements on pag
156. on Automatic Program Control This reduces the number of alerts that you receive Click No to turn off Automatic Program Control You will be alerted the first time that programs attempt to connect to the Internet Click Next In the Save location window type a name for this new location Choose a unique name so that this location is easy to identify Click Next In the Save location window review this location s settings Click Finish 132 Customizing protection for different locations About Network Detector Add new networks to locations See Create a new location on page 130 Network Detector alerts you every time that your computer connects to an unrecognized network You can choose to place this network in an existing location or create a new location To add a new network to one of the preconfigured locations Da In the Network Detector alert on the Which location do you want to use menu select a location To create a new location for this network 1 Inthe Network Detector alert on the Which location do you want to use menu click Use custom settings 2 Use the Network Detector Wizard to create a new location To add a new network to a custom location that you have created 1 Inthe Network Detector alert on the Which location do you want to use menu click Use custom settings 2 Inthe Use custom settings window on the Choose a location drop down menu select the location t
157. onal accounts 5 On the Account Type menu select an account type 6 Click OK Set the startup account Every time that you start your computer Norton Internet Security Professional automatically logs on to the account that is designated as the startup account To ensure that users do not make unwanted changes to Norton Internet Security Professional settings you should create a Restricted account and set it as the default startup account To set an account as the startup account 1 Inthe main window click User Accounts 2 Inthe User Accounts screen select the user account that you want to make the startup account 3 Click Properties 4 Inthe Account Properties dialog box check Make this the startup account 5 Click OK Set or change account passwords For maximum security you should protect each account with a password This ensures that only approved users can access the Internet and your network To set or change your own password 1 Inthe main window click User Accounts In the User Accounts screen select your account Click Change Password FWN In the Change Password dialog box type your old password then type your new password If the account did not previously have a password the Old Password field is unavailable 5 Click OK Standard users can change passwords for Restricted accounts Supervisor users can change any other 162 Creating accounts for multiple users Assign Norton Internet Se
158. online Help Disable Stops Norton Internet Security Professional from protecting your computer 56 Basics Use Web assistant from the Internet Explorer toolbar Use Web assistant from the Internet Explorer toolbar See Use Web Norton Internet Security Professional now includes Web ogee on assistant which lets you quickly access security settings page 62 without leaving your Web browser Basics 57 Use your email program toolbar Use your email program toolbar This is Spam This is not Spam Empty The Spam Folder Open Norton AntiSpam Norton AntiSpam adds a button or buttons to the toolbar of supported email programs If a single Norton AntiSpam button is added it drops down an abbreviated Norton AntiSpam menu The buttons or menu options added are as follows Marks the selected email as spam Marks the selected email as allowed not spam Removes all email that has been placed in the Norton AntiSpam folder Displays the Norton AntiSpam main window 58 Basics Start Norton AntiVirus Start Norton AntiVirus After installation Norton AntiVirus automatically protects any computer on which it is installed You do not have to start the program to be protected To start Norton AntiVirus Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Norton AntiVirus 2004 On the Windows XP taskbar click Start gt More Programs gt Nor
159. oo eessseessseessneees 103 About protection updates 0 eesseessseessneees 104 Obtain updates using LiveUpdate ose 105 When you should update ceeeeeeeseessesesseeseeeeenees 105 If you can t use LiveUpdate 0 eeseesseeseeeeeeeees 105 Set LiveUpdate to Interactive or Express mode 106 Turn off Express mode o eeceesesseesteseeseeeseeseeseeees 107 If you run LiveUpdate on an internal network 107 Run LiveUpdate automatically 0 eseeeseeseeeeeees 108 About your subscription oe eesseeecseecsseeesseteesneeeeneeeeneees 110 Guarding against intrusion attempts About the Personal Firewall 0 cseeseseseeeeeesees Customize firewall protection cccceeeceeeeseeees Change the Security Level Change individual security settings Allow or block access to your computer Customize firewall rules 0 eseessessesseceecseeeseeeseeeees How firewall rules are processed ou Create new firewall rules u Manually add a firewall rule oo Change an existing firewall rule 0 Identify computers to Norton Internet Security Professional scc ccsscneetsctsesesecconssstesencesesseissensnechincenes 121 Specify an individual computer 0 eee 121 Specify a range of COMPULETS oe eesseeeseeseeeeee 122 Specify computers using a network ADOESS a aa a E 122 About Intrusion Detection cccccccccccresss 123 Contents 11 Customize Intrusion Detection 0 0 eee 124 Turn Intrusion Detection alerts on
160. oot Rescue Disks esseeseseeeeeeseeeseeeeees My Rescue Disk does not work a cannot Start from drive A sessssccccssss get an error when testing basic Rescue Diskini nanne nanana 230 Service and support solutions Glossary Index 16 Contents If you have an emergency read these sections to try to find the solution to your problem Common problems include Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to address any of the problems listed above read these sections first Immediate installation of the product may not always provide the best solution to your problem 18 Responding to emergencies If your product won t install If your product won t install See If your computer won t start on page 19 You must be running Windows in order to install your Symantec product If you try to install and your computer has a virus and you choose not to run the Symantec Pre Install Scanner start over and run the Symantec Pre Install Scanner as directed If you can t run the Symantec Pre Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site If you can t start your computer you need to start from an uninfected disk and scan for viruses Once the virus has been repaired delete the installation files that w
161. ork administrators create customized security settings for individual users You can also export settings files that can be used to establish standard protection for all computers in an office Norton Internet Security Professional uses accounts to control access to the Internet An account stores the type of Internet access that is allowed for the users assigned to the account If several people share a computer you can create accounts that are specific to the needs of each user 156 Creating accounts for multiple users About Norton Internet Security Professional accounts About Norton Internet Security Professional accounts Your computer can host several accounts but all accounts fall within one of the following three access levels Restricted Standard Supervisor Cannot make any changes to Norton Internet Security Professional protection Has limited access to Internet programs and Web site categories Can customize all Norton Internet Security Professional options for own account Can change all Norton Internet Security Professional options for all users See Set or change account passwords on page 161 There is also a default account Not Logged In that blocks all Internet access When a user logs off the settings for Not Logged In become active and stay active until another user logs on When you install Norton Internet Security Professional the program creates a default account with Supervi
162. orton AntiVirus settings ror SUPERVISOR v Web Tools Privacy Control D Ad Blocking eo Norton AntiSpam Statistics Productivity Control 9 symantec Basics 55 Use the Norton Internet Security Professional tray icon Use the Norton Internet Security Professional tray icon Norton Internet Security Professional adds an icon to the Windows system tray at the end of the Windows taskbar Use this icon as a shortcut to open Norton Internet Security Professional block all Internet traffic turn off all Norton Internet Security Professional protection features and learn more about Norton Internet Security Professional See AboutGeneral Youcan also use the Norton Internet Security options on Professional Options to add additional tools to the menu page 93 To use the Norton Internet Security Professional tray icon 1 Inthe Windows system tray right click the Norton Internet Security Professional icon 2 On the tray icon menu select the option you want Your options are Norton Internet Opens the Norton Internet Security Security Professional main window Professional Block Traffic Immediately stops all Internet communication Log Off Logs off the current user About Norton Displays more information about Internet Security Norton Internet Security Professional Professional LiveUpdate Lets you update your protection Help Opens the
163. ows you to permit access to specific Web sites that belong to blocked categories while still blocking other sites of this type To create exceptions for specific sites 1 Inthe main window double click Productivity Control 2 In the Productivity Control window in the Productivity Control settings for drop down list select he account that you want to change Click Sites In the Sites window click Specify blocked sites Click Exceptions In the Exceptions window click Add Nou FU In the Add Web site to Exception List window type he URL of the site that you want to add 8 Click OK 170 Controlling individuals Internet use Customize Productivity Control 9 Repeat the previous three steps for each Web site that you want to add to your exceptions list 10 When you are done adding sites click OK Create a list of permitted Web sites You can strictly control Web access by creating a list of Web sites that people using this computer are allowed to access Any sites that are not on the list of permitted Web sites are blocked Everyone who uses this computer can visit approved sites only regardless of their account types To create a list of permitted Web sites 1 In the main window double click Productivity Control 2 In the Productivity Control window in the Productivity Control settings for drop down list select the account that you want to change 3 Click Sites Sites More Info Choose t
164. pair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer What to do if a virus is found 153 If Norton AntiVirus cannot repair a file Submit Item LiveUpdate Sends the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect it Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus definitions for a while and then try to repair the files in Quarantine To open the Quarantine window 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Quarantined items line click View Report To perform an action on a file in Quarantine 1 Inthe Quarantine window select the file on which you want to perform the action 2 On the toolbar select the action that you want to perform 3 When you are finished on the File menu click Exit If Norton AntiVirus cannot repair a file See Keeping current with LiveUpdate on page 103 One of the most common reasons that Norton AntiVirus cannot automatically repair or delete an infected file is that you do not have the most up to date virus definitions Update your virus definitions with LiveUpdate and scan again If th
165. permit categories of Internet programs Productivity Control organizes Internet programs into categories By default Restricted users can access the Internet with programs in the General Email Web Browsers and User categories only Blocking a program from accessing the Internet does not prevent users from running the program A program may stop responding when Productivity Control prevents it from connecting to the Internet Before making changes to program settings ensure that users understand that their computers may stop responding if they use blocked programs 172 Controlling individuals Internet use Customize Productivity Control To block and permit categories of Internet programs 1 Inthe main window double click Productivity Control 2 In the Productivity Control window on the Settings For menu select the account that you want to change 3 Click Programs Programs Programs More Info Choose the types of prograrns that this account can use to access the Internet Program Categories General Chat Conferencing amp Collaboration E mail Education amp Family File Transfer Instant Messaging Newsreaders TVW D D K Cancel 4 Inthe Programs dialog box under Program Categories select the categories of programs that this account is allowed to use 5 Click OK Restrict newsgroup access Productivity Control blocks newsgroups based on text strings which are groups of le
166. r 5 01 with Service Pack 2 or later 5 5 recommended CD ROM or DVD ROM drive Installing Norton Internet Security Professional 37 System requirements Supported email and instant messenger programs Norton Internet Security Professional adds security features to the following email and instant messenger programs Norton AntiSpam Microsoft Outlook Express 5 5 and later integration 1 Microsoft Outlook 2000 XP Eudora 5 0 and later Email scanning Any POP3 compatible program including Microsoft Outlook Express 4 0 5 X t Microsoft Outlook 97 98 2000 XP Netscape Messenger 4 X Netscape Mail 6 0 Eudora Light 3 0 Eudora Pro 4 0 Eudora 5 0 Privacy Control AOL Instant Messenger version 4 3 or later instant messaging s yahoo Messenger version 5 0 or later scannin i MSN Messenger and Windows Messenger version 4 6 or later Norton AntiVirus AOL Instant Messenger version 4 7 or later instant messaging ss scanning Yahoo Messenger version 5 0 or later MSN Messenger and Windows Messenger version 3 6 or later Compatibility with other software and hardware Norton Internet Security Professional works well with Symantec pcAnywhere and most routers Internet connection sharing programs and popular VPNs Symantec pcAnywhere See Change an You should have no problems using Symantec seating Nrewall pcAnywhere as either a client or host with Norton Ruler on page 120
167. r the Internet System Severe system errors the current status of IP filtering if the logged program started as a Windows service and information about programs that are using too many resources or otherwise operating under less than optimum conditions Web History URLs visited by the computer providing a history of Web activity Alerts Any security alerts triggered by possible attacks on your computer Restrictions The Internet programs newsgroups and Web sites blocked by Productivity Control Norton AntiSpam Details about emails identified as spam As you click each log the right pane changes and displays details specific to the particular log The most recent activities appear at the top of the log 3 When you are finished viewing the information click File gt Exit 214 Monitoring Norton Internet Security Professional Monitor Norton AntiVirus activities Monitor Norton AntiVirus activities Occasionally you may need to look at previous Norton AntiVirus activities such as when the last system scan was done or how many viruses were detected last week Norton AntiVirus displays a record of its threat detection application and error activities in the Log Viewer About the Log Viewer The Log Viewer displays the history of activities in each Activity Log An Activity Log is a collection of multiple log files one for each type of information collected threat alerts application activities and errors
168. ransfer security settings to other computers Automatic Program See Enable Automatic Program Control on page 116 Control Intrusion Detection Privacy Control See Customize Intrusion Detection on page 124 See Protecting your privacy on page 175 For maximum security you may want to create a special administrator account that is used only to export and import settings files This ensures that you do not accidentally make unwanted changes to the master settings file if you have to customize Norton Internet Security Professional to accommodate any special requirements that you may have If you re using Windows accounts with Norton Internet Security Professional See Creating accounts for multiple users on page 155 If you chose to use Windows accounts instead of creating Norton Internet Security Professional accounts the Windows accounts must exist on the administrator s computer and the computers to which you are transferring settings If users attempt to use Windows accounts that do not exist on the administrator s computer Norton Internet Security Professional will use the Not Logged In settings and block all connection attempts To learn how to create new Windows accounts refer to your Windows documentation Export the settings file When you have configured your copy of Norton Internet Security Professional export the configuration to a settings file Use the Norton Internet Securi
169. reats that you want Norton AntiVirus to Categories detect Advanced options include how to respond when a threat is found and what to do when deleting threats Exclusions options specify the files that should not be scanned by file name extension or by specific file name Inoculation Enable Inoculation and if a system file changes choose to Miscellaneous update the Inoculation snapshot or repair the file by restoring it to its original values Inoculation options are available only on Windows 98 98SE Me Back up file in Quarantine before attempting a repair This option is automatically set to On Enable Office Plug in If you upgrade to Microsoft Office 2000 or later after Norton AntiVirus is installed you must enable this option to automatically scan Microsoft Office files Alert me if my virus protection is out of date Scan files at system startup Windows 98 98SE only Enable password protection for options 100 Options Set Norton AntiVirus options Set Norton AntiVirus options amp You change the settings for Norton AntiVirus options in the Options window If you set a password for Options Norton AntiVirus asks you for the password before you can continue To change settings 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window in the left pane select an option in the list Options with an arrow to the left have sub options As
170. retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time inc
171. rive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk get an error when testing basic Rescue Disks See Create and use Rescue Disks on page 80 If you get the message Non system disk replace the disk and press any key when testing your Rescue Disks the Rescue program may not have prepared the floppy boot files correctly Troubleshooting 231 Troubleshoot Rescue Disks To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 uu FWN Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK 232 Troubleshooting Troubleshoot Rescue Disks Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service help
172. rnet programs and content Cannot change settings Standard User Can change settings for their own account Supervisor Can change settings for any user You can fine tune account settings in Productivity Contral lt Back Next gt 5 Inthe Create accounts screen type one or more account names 6 On the account level menus select an appropriate account level for each account 7 Click Next In the Choose passwords screen in the Password and Confirm Password text boxes type a password for this user o See Set or change account passwords on page 161 Creating accounts for multiple users 159 Create Norton Internet Security Professional accounts 9 Click Next If you have created more than one account repeat the previous two steps with each account Productivity Control Wizard Set startup account Norton Internet Security Professional automatically logs on to the startup account every time you restart For maximum protection the startup account should be a Restricted User account This ensures that everyone uses the most protected settings unless they know how to change to a different account Not Logged On Admin Bob Advertising Frank Marketing See Set the 10 In the Set startup account screen select the account startup account that Norton Internet Security Professional on page 161 automatically logs on to when
173. rt some or all of the addresses You can also add names to the Allowed list individually To import your existing address book 1 Inthe main window double click Allowed List 2 Inthe Allowed List window click Import Address Book 3 In the Import Address Book window uncheck any addresses that you do not want to add to your Allowed list 4 Click OK 5 Click OK to close the Allowed List window 68 Basics Manage how Norton AntiSpam detects spam To add names to your allowed list 1 Inthe main window double click Allowed List 2 Inthe Allowed List window click Add Add Address to Allowed List fx First Name Trusted Last Name Sender Email Address required sender symantec com 3 In the Add Address to Allowed List dialog box type the email address you want to allow and optionally the first and last name of the sender 4 Click OK to close the Add Address to Allowed List dialog box 5 Click OK to close the Allowed List window Identify senders of spam email messages When you know that you do not want to receive any email messages from a specific address you can add it to the Blocked List Norton AntiSpam will mark all email messages from this address as spam Basics 69 Manage how Norton AntiSpam detects spam To add names to the Blocked List 1 Inthe main window double click Blocked List Norton AntiSpam General Allowed List Blocked List Spam Rules Blocked List More In
174. ry 241 The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting 242 Glossary Java JavaScript macro NAT network address translation network address NTFS NTFS file system packet partition
175. ry For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 236 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA June 3 2003 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eul 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access
176. s 88 105 connecting to 59 look up viruses 154 system requirements 35 system status checking 73 system tray icons Connection Keep Alive 206 Norton Internet Security Professional 55 T Technical Support 88 233 threats attacks 123 avoiding 22 categories of 99 threats continued expanded detection of 31 found by manual scan 145 protection from 111 timeout protection 136 toolbar displaying Norton AntiVirus from 59 training Norton AntiSpam 69 Trashcan See Ad Trashcan tray icon 55 Trojan horses found during a scan 146 troubleshooting 217 ActiveX and Java 219 Ad Blocking 224 browser information 221 Cookie Blocking 219 firewall rules 219 networks 220 Norton AntiSpam 222 Norton AntiVirus 225 printing 220 recovering erased files 189 Rescue Disks 229 Web sites 219 U UnErase Wizard 33 features 190 recovering files with 191 Uniform Resource Locator URL 121 uninstalling 50 Norton AntiVirus 50 Norton Internet Security Professional 50 other antivirus programs 40 previous copies of Norton Internet Security 40 unknown viruses 32 updating from Symantec Web site 105 Rescue Disks 83 Index 257 updating continued W virus protection 105 Web URLs Uniform Resource Locators filtering service 104 about 121 sites limiting access 171 blocking 167 URLs saving from Web Cleanup 203 submitting to Symantec 171 User Access Manager troubleshooting 219 about 28 sites Symantec 88 105 217 exporting settings
177. s if the Privacy Level settings do not meet your needs For example you can choose to block all attempts to send private information while allowing Web sites to customize their pages using your browser information Change the Private Information setting Change the Private Information setting to control how Privacy Control handles attempts to send information on the Private Information list over the Internet To change the Private Information setting 1 Inthe main window double click Privacy Control 2 Inthe Privacy Control window in the Privacy Control settings for drop down list select the account that you want to change 3 Click Custom Level 4 Select the Private Information setting that you want 5 Click OK Protecting your privacy 179 Customize Privacy Control Change the Cookie Blocking setting Many Web sites store information they collect in cookies placed on your hard disk When you return to a site that has set a cookie on your computer the Web server opens and reads the cookie Most cookies are harmless Sites use them to personalize Web pages remember choices that you have made on the site and deliver optimized pages for your computer However sites can also use cookies to track your Internet usage and browsing habits Change the Cookie Blocking setting to control how Privacy Control handles sites that attempt to place cookies on your computer To change the Cookie Blocking setting 1 In the main window
178. s with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 234 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can
179. scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan 4 In the dialog box make your selection then click Scan When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished If problems are found during a scan See What to do if At the end of a scan a summary report appears to tell a virus is found you what Norton AntiVirus found during the scan If a on page Tia virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted Protecting disks files and data from viruses 139 Create and use custom scans Create and use custom scans See Schedule a You can create a custom scan if you regularly scan a custom scan on particular segment of your computer and don t want to page 141 have to specify the segment to be scanned every time You can also schedule the custom scan to run automatically You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder To create a custom scan 1 On the left si
180. schedule click New 6 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 7 When you are done click OK Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan that you want to reschedule If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule Protecting disks files and data from viruses 143 Schedule scans 4 Change the schedule as desired 5 Click OK Delete a scan schedule You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan whose schedule you want to delete db If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box check Show multiple schedules 5 Select the schedule or schedules that you want to delete 6 Click Delete Click OK 144 Protecting disks files and data from viruses Schedule scans See
181. scue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions Use the Disk Manager or similarly named program hat came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows 2000 and Windows 98 To modify your Rescue Boot Disk 1 Start up from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 Atthe DOS prompt type SYS A 4 Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks 230 Troubleshooting Troubleshoot Rescue Disks cannot start from drive A See Create and use Rescue Disks on page 80 See My Rescue Disk does not work on page 229 If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press lt DEL gt if you want to run SETUP 2 Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and d
182. se all open Windows programs 2 Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A then click Restart If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem Basics 83 Create and use Rescue Disks 3 Press Escape to exit to DOS 4 Remove the disk from drive A and slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disk set without having to recreate them If you are updating a floppy disk set make sure that your disks are not write protected before you begin To update your Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window under Select Destination Drive click drive A then click Update A message prompts you to insert the disk labeled Basic Rescue Boot Floppy Disk into drive A 3 Insert the Basic Rescue Boot Floppy Disk into drive A then click OK 4 Insert the remaining disks in your set as requested See Test your Make sure to test your newly updated Rescue Disk set Rescue Disks on when prompted page 82 Rescue Disk options Rescue Disk has the following options Add Files Click to specify additional files that you want Rescue Disk to store on the Rescue Disk set
183. sional creating accounts 157 161 disabling 79 Log Viewer 209 logging on 163 monitoring 209 statistics 209 Visual Tracking 63 64 Norton Personal Firewall LiveUpdate options 93 orton Protection 33 189 orton SystemWorks features Connection Keep Alive 34 Web Cleanup 34 Norton Tray Manager Connection Keep Alive icon 205 orton Tray Manager and Connection Keep Alive icon 206 orton Utilities Norton Protection 33 Recycle Bin protection 33 UnErase Wizard 33 Wipe Info 33 0 Office Plug in enabling 99 status 73 online Help 86 Virus Encyclopedia 154 operating systems 35 multiple 229 Options Connection Keep Alive 206 Wipe Info 102 Index 253 options 91 passwords continued accessing 93 setting 161 Auto Protect Personal Firewall Advanced 97 about 27 111 Bloodhound 97 customizing 115 Exclusions 97 security settings 112 categories 96 troubleshooting rules 219 changing 100 pinging with Connection Keep changing settings for 96 Alive 207 customizing 96 Popup Window Blocking email about 30 Advanced 98 and Web assistant 62 scanning 98 enabling and disabling 72 Inoculation 99 troubleshooting 224 instant messenger 98 port scans 111 Internet 97 Privacy Control LiveUpdate 93 98 about 27 175 Manual Scan and secure Web connections 180 Bloodhound 97 Browser Privacy 179 Exclusions 97 Cookie Blocking 179 Miscellaneous 98 99 in instant messengers 176 orton Internet Security private information Firewall 94 adding 176
184. sor privileges This account is not password protected For maximum security you should create a password for this account Norton Internet Security Professional accounts and Windows accounts See Assign Norton Internet Security Professional account types to Windows accounts on page 162 You can choose to create Norton Internet Security Professional accounts or Windows accounts The primary difference between the two types of accounts is that the Windows accounts are tied to the operating system If you log in to Windows using a Windows account you will also be logged in to Norton Internet Security Professional with that account Creating accounts for multiple users 157 Manage accounts on multiple computers Manage accounts on multiple computers The User Access Manager lets you create and manage accounts for multiple users on multiple computers You can either manually configure each computer or create settings for all of the users in your office on your computer You can then export these settings to the other computers in your office After importing your settings Supervisor and Standard users will be able to make changes to their protection For maximum security create Restricted users then import the settings that you have customized Restricted user cannot make changes to Norton Internet Security Professional settings db The User Access Manager settings file does not include users passwords You should
185. ssional accounts If you want to use a different account than the one that is currently active you must log off of the current account then log on with the account that you want to use To log on to another account 1 In the Windows system tray right click the Norton Internet Security Professional icon then click Log Off 2 Click Yes to confirm that you want to log off 3 In the Windows system tray right click the Norton Internet Security Professional icon then click Account Login 4 In the Log On dialog box select the account that you want to use 5 Type the password if required 6 Click OK As soon as you change an account Norton Internet Security Professional begins using the settings associated with that account The Accounts window shows the account that is currently active Customize Norton Internet Security Professional accounts Each Norton Internet Security Professional account can have personalized settings for the following features Productivity See Controlling individuals Internet use on page 165 Control Privacy Control See Protecting your privacy on page 175 Ad Blocking See Blocking Internet advertisements on page 185 Norton Antispam See Manage how Norton AntiSpam detects spam on page 66 Productivity Control lets you manage individual users Internet access by controlling the following Web sites Block access to sexually explicit violent job search or
186. sues associated with advertisements While clicking on an ad should only display more information or direct you to another site some advertisers will use ads to entice you into installing new functionality on your system These may range from adding new menus to installing spyware You should be especially wary of ads that invite you to install novelty cursors or other entertaining add ons These frequently include user agreements that require you to allow companies to track your browsing or to provide them with personal information among other things Such clauses are typically hidden deep in the text where many users will not bother to read them Troubleshooting 225 Troubleshoot Norton AntiVirus Troubleshoot Norton AntiVirus Check here for possible solutions to issues that might arise with Norton AntiVirus Auto Protect does not load when start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons that this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton Ant
187. t 9 Under Classify matching messages as choose whether messages that include this text are spam or not spam 10 Click Next 11 Click Finish 12 Click OK to close the Spam Rules window Modify or delete a Norton AntiSpam entry if it is causing messages to be incorrectly classified To modify or delete a Norton AntiSpam entry 1 In the main window double click AntiSpam Blocking unwanted email messages 183 Customize Norton AntiSpam 2 Inthe Norton AntiSpam window in the Norton AntiSpam settings for drop down list select the account that you want to change 3 Inthe Norton AntiSpam window click Spam Rules 4 Inthe Spam Rules window select the Norton AntiSpam entry with which you want to work 5 Do one of the following Click Edit to change the entry and follow the same steps as adding an entry Click Delete to delete the entry 6 Click OK to close the Spam Rules window Change the priority of a spam rule When Norton AntiSpam compares an email message to he list of spam rules it starts with the rule at the top of he list then continues down the list until it finds a match When a match is found Norton AntiSpam categorizes the email message accordingly and moves to he next message If you find that the spam email messages you receive tend to match one rule more than he others you may want to move that rule to the top of he list To change the priority of a spam rule 1 Inthe main window double clic
188. t accept the license agreement in order to use Norton Internet Security Professional Click I accept the license agreement then click Next 48 Installing Norton Internet Security Professional After installation 6 In the first Registration window select the Country Region from which you are registering 7 If you would like information from Symantec about Norton Internet Security Professional check the method by which you want to receive that information type the corresponding address and phone number then click Next 8 Check if you would like to receive postal mail from Symantec 9 Type your name and address then click Next 10 Make sure your computer is connected to the Internet then click Next to activate 11 Click Finish 12 Select the post installation tasks that you want Norton Internet Security Professional to perform automatically Your options are Import your email Quickly add the people in your address book email address book to your Allowed List See Identify authorized senders on page 67 Scan for Viruses Perform a full system scan See Manually scan disks folders and files on page 136 Set up Privacy Identify the information you want Control Privacy Control to protect See Identify private information to protect on page 175 Set up Productivity Create accounts for individual Control users See Create Norton Internet Security Professional accounts on page 157 Run Liv
189. t from Hard Drive 2 Boot from CD ROM 3 Press 2 Boot from CD ROM to restart from the CD After the computer restarts the Emergency program automatically begins to scan for and remove viruses 4 When Norton AntiVirus has finished scanning remove the CD from your CD ROM drive 20 Responding to emergencies Create Emergency Disks Create Emergency Disks See If you need to use Emergency Disks on page 21 Emergency Disks are used to start your computer in case of a problem If your computer can start from a CD you can use the product CD in place of Emergency Disks and do not need to create them If you downloaded the software or do not have a CD the program for creating Emergency Disks NED exe is included in the download Navigate to the location to which you downloaded the software and begin with step 3 of these instructions If you cannot start your computer from a CD you can use these instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks from the CD Insert the CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click NED exe In the welcome window click OK Nou FWRN Label the first disk as instru
190. t level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is remaining in memory after you remove it from the boot record It then reinfects your boot record Use your Rescue Disks to remove the virus If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must Troubleshooting 227 Troubleshoot Norton AntiVirus disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Norton AntiVirus cannot repair my infected files See Keeping current with LiveUpdate on page 103 See If Norton AntiVirus places files in Quarantine on page 152 The most common reason that Norton AntiVirus cannot repair your infected files is that you do not have the most current virus protection on your computer Update your virus definitions regularly to protect your computer from the latest viruses If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options Quarantine the file and submit it to Symantec If you don t need the file or a non infected copy of the file exists delete the infected file and replace it with the non infected file
191. tation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on each of two 2 single computers If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You
192. te The address for the advertisement appears in the Ad Details line of the Ad Trashcan dialog box 7 Select one of the following Add Block this address Modify Change the entry before adding it to the Ad Blocking list For example if the advertisement address is http www uninvutedads org annoying ads numberone gif you could change it to http www uninvitedads org annoying ads to block everything in the ads directory 8 Click Close 9 Click OK to close the Ad Blocking window Use text strings to identify ads to block or permit You can control whether Ad Blocking displays specific ads by creating a list of text strings that identify individual ad banners Ad Blocking strings are sections of HTML addresses If any part of a file s address matches the text string Ad Blocking automatically blocks the file All users on a computer share a single Ad Blocking list The User Access Manager settings file does not include custom Ad Blocking strings so you will need to create your custom list on each computer Supervisor and Standard users can make changes to the list Restricted users cannot make any changes to Ad Blocking settings How to identify Ad Blocking strings The way that you define Ad Blocking strings affects how restrictive or unrestrictive Ad Blocking is when filtering data Blocking Internet advertisements 187 Use text strings to identify ads to block or permit For example if you add the string
193. te spam For example different people will consider different classes of email messages to be unwelcome or intrusive Some for instance do not want to receive anything they have not specifically requested Others are glad to receive items regarding their interests or profession even if they have not specifically requested them How will email messages from addresses on my Blocked list be handled Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam What if mistakenly put an address on the Blocked list The only result will be that you will not see any email messages from this address in your main list But if you periodically review the contents of your spam folder you will be able to retrieve any email messages from that address and then correct the entry in your list Why did an email message someone sent me never arrive Some legitimate email messages may contain elements that are characteristic of spam messages This may have caused Norton AntiSpam to incorrectly identify the message as spam Depending upon the filters you have created in your email program the message may be in your spam or trash folder Troubleshooting 223 Troubleshoot Norton AntiSpam See Identify To avoid losing email messages from this person add authorized them to your Allowed list senders on page 67 How do I keep my protection updated To some degr
194. te your Product 0 eseeseesseeeeeees 26 Locate the product key Security protection features Norton AntiSpam features Virus and threat protection features 0 seseseee 31 Advanced Utilities features esesseesessesseeeseeeseeeees 33 Web Tools features curcsssninsonicsniensnniniani 34 Installing Norton Internet Security Professional System require Ments siscssassstissasachatersdassesccsessesesunreceasssesves 35 Supported email and instant messenger PLOSTAMS ayia e E ARRE 37 Compatibility with other software and TAT W AIO iaia 37 Before installation siceccssssssaseasscsccrssscrssssecdssscaasscisscsveeatoocese 39 Prepare your COMPULED oo eects eeesnees 40 8 Contents Chapter 4 Install Norton Internet Security Professional Customize your installation If the opening screen does not appear After installation oi siccicscvsvscascccetovccdtersibesdcdiacsousees Use the Information Wizard s s If you need to uninstall Norton Internet Security Professio al cuestan anniina 50 Basics Check the version NUMDED esccssesssesseeseeceeereeeseeers 53 Start Norton Internet Security Professional 54 Use the Norton Internet Security Professional tray Use Web assistant from the Internet Explorer LOOM AT n n aa 56 Use your email program toolbar eeeeeee 57 tart Norton AntiVirus ssssssssssesssssesssesssssssessesseeseeseresese 58 Use the Norton AntiVirus icon in the Windows S
195. ter name that you type can be an IP address a URL such as service symantec com or a Microsoft Network computer name such as Mojave You can find the names of computers on your local network in Network Neighborhood or Network Places on your Windows desktop To specify an individual computer 1 Inthe dialog box click Individually 2 Type the name or IP address of a single computer 3 Click OK 122 Guarding against intrusion attempts Identify computers to Norton Internet Security Professional Specify a range of computers You can enter a range of computers by specifying the starting lowest numerically IP address and the ending highest numerically IP address All of the computers within that range of IP addresses are included In almost every case the first three of the four numbers of the IP addresses entered should be the same To specify a range of computers 1 In the dialog box click Using a range 2 Inthe Starting Internet Address text box type the starting lowest numerically IP address 3 In the Ending Internet Address text box type the ending highest numerically IP address 4 Click OK Specify computers using a network address You can identify all of the computers on a single subnet by specifying an IP address and a subnet mask The IP address that you specify can be any address in the subnet that you are identifying To specify computers using a network address 1 In the dialog box click Using a networ
196. that the firewall has taken and any alerts that have been triggered The logs include details about some of the activity reported in the Statistics window Review log information View the Norton Internet Security Professional logs from the Statistics window To view the logs 1 Inthe main window click Statistics gt View Logs 2 In the Log Viewer in the left pane select the log that you want to review Your options are Content Blocking Details about ads Java applets ActiveX controls scripts Flash animations and GIF animations blocked Connections A history of all TCP IP network connections made with this computer including the date and time of the connection the address of the computer to which you connected the service or port number used the amount of information transferred and the total time the connection was active Firewall Communication intercepted by the firewall including rules that were processed alerts displayed unused ports blocked and AutoBlock events Monitoring Norton Internet Security Professional 213 View Norton Internet Security Professional logs Intrusion Whether Intrusion Detection is Detection active attack signatures being monitored and the number of intrusions blocked Privacy The cookies that have been blocked including the name of the cookie and the Web site that requested the cookie Private A history of all protected private Information information sent ove
197. the Private Information dialog box click Add In the Add Private Information dialog box under Type Of Information To Protect select a category In the Descriptive Name text box type a description to help you remember why you are protecting this information In the Information To Protect text box type the information that you want to block from being sent over insecure Internet connections Supervisor and Standard users can view information in the Private Information list If you plan to transfer security settings to other computers do not include personal information that you do not want to share with other people using this computer Under Secure this private information in select the Internet programs in which Privacy Control should block this information Your options are Web browsers Instant messengers Email programs Click OK Modify or remove private information You can modify or remove private information at any time To modify or remove private information 1 2 In the main window double click Privacy Control In the Privacy Control window click Private Information Protecting your privacy 177 Customize Privacy Control 3 Select the private information that you want to change or remove 4 Select one of the following Modify Remove 5 Click OK Customize Privacy Control Privacy Control protects four areas Private Blocks specific text that you do not want sent over the
198. the hexadecimal values that Wipe Info should use when it overwrites the wiped files space 7 Inthe Times to Perform This Wipe text box type the number of times that Wipe Info should repeat this process 8 Click Apply Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate O If your computer uses Windows 2000 XP you must have Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 104 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products
199. the type of server program that should handle a connection Each port is identified by a number port number PPP Point to Point Protocol protocol proxy registry removable media router script service Glossary 243 A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication between two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of ins
200. threat to Symantec for analysis What to do if a virus is found If a virus is found by Auto Protect 149 Action Result Delete the infected file Do not open the file but leave the problem alone Ignore the problem and do not scan this file in the future Ignore the problem and continue with the infected file Erases both the threat and the infected file Select Delete if Repair is not successful Replace the deleted file with the original program file or backup copy If the virus Trojan horse or worm is detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time that you perform the same activity Adds the file that is suspected of containing a threat to the Exclusions list When you add a file to the Exclusions list the file is excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Continues the current operation Select this option only if you are sure that a virus Trojan horse or worm is not at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone If a file cannot be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You
201. tiVirus gt Email Options gt Norton AntiVirus gt Inoculation Scan incoming Email Scan outgoing Email If your email program uses one of the supported communications protocols both options are selected by default Protect against timeouts when scanning Email To prevent connection timeouts while receiving large attachments enable timeout protection Instant messengers that you want to protect Enable Worm Blocking Alert me when scanning email attachments Inoculate Boot Records Manually scan disks folders and files If Auto Protect is enabled and the Norton AntiVirus options are set at their default levels you normally would not need to scan manually However if you temporarily disabled Auto Protect for example to load or use another program that conflicts with Norton AntiVirus and you forgot to enable it again it is possible that a virus could be on your hard disk undetected You can scan your entire computer or individual floppy disks drives folders or files Protecting disks files and data from viruses 137 Perform a full system scan Although the default settings for manual scanning are usually adequate you can raise the level of Bloodhound heuristics or adjust the options for manual scanning in the Options window For more information about manual scanning options see the online Help Perform a full system scan A full system scan scans all boot records and files on
202. titute Make a note of the file name so that you can find it later If you delete a file on a floppy disk from a DOS prompt by specifying file name letters after a wildcard such as DEL LENAME TXT as opposed to DEL FILENAME TXT or DEL TXT the file is listed as unrecoverable on the Recently Deleted Files page If you are running a recovery application such as System Restore or Norton GoBack you must erase your history before running Wipe Info to ensure that the data is completely wiped About Wipe Info When you wipe a file Wipe Info wipes the file and attempts to wipe any free space that is associated with the file and the file s directory entry When you wipe a folder Wipe Info wipes all of the files in the folder and then if the folder is empty it attempts to wipe the directory entry for the folder In general you cannot recover files that have been wiped Windows Me XP System Restore can restore files that have been wiped if they are one of the protected file types By default many document types such as doc and xls files in My Documents are protected Windows Me XP System Restore maintains copies of protected files Wiping the original file does not wipe the copy that Windows Me XP System Restore maintains Wipe Info eliminates a file s contents from the disk but does not remove the file name While the file name remains on disk it is no longer visible in Windows Explorer and there is no data stored
203. tomatically start Connection Keep Alive is with Windows enabled when Windows starts Display splash screen Connection Keep Alive displays on startup a splash screen when Windows starts Improving Web browsing and connectivity 207 Set Connection Keep Alive options The frequency with which Connection Keep Alive sends signals to pings its network For UDP and ICMP network communications protocols the Low or High settings can be used For the HTTP communications protocol only the High setting is used When it simulates network traffic Connection Keep Alive pings the Web sites in My Favorites My Homepage the Symantec Web site or ping symantec com You can replace ping symantec com with your own choice db If the Keep Alive Level is set to High and you specify a different Web site to ping be sure to include the HTTP prefix for example http www myownurl com Connection Keep Alive sends a signal every 1 2 3 or more minutes up to 15 The default is 1 minute 208 Improving Web browsing and connectivity Set Connection Keep Alive options Disable when inactive If there is no mouse or for more than XX keyboard activity Connection minute s Keep Alive disables itself after the indicated period Display timeout Connection Keep Alive displays warning message a warning message before it disables itself after the scheduled number of minutes The message remains for a countdown of 60 seconds If
204. ton AntiVirus gt Norton AntiVirus 2004 On the desktop double click the Norton Internet Security Professional icon Use the Norton AntiVirus icon in the Windows system tray See Customize Norton AntiVirus on page 96 Norton AntiVirus adds an icon to the Windows system tray at the end of the Windows taskbar Use the icon in the Windows system tray to open Norton AntiVirus and to enable or disable Auto Protect To use the Norton AntiVirus Windows system tray icon In the Windows system tray right click the Norton AntiVirus icon then on the tray icon menu select the option that you want Use the Windows Explorer toolbar Norton AntiVirus adds a button and menu to Windows Explorer When you first open Windows Explorer after installing Norton AntiVirus you may not see the Norton AntiVirus button and menu You might have to restart Windows before the toolbar button appears Basics 59 Use the Windows Explorer toolbar You may not be able to access the Norton AntiVirus Windows Explorer menu depending on your computer s configuration To display the Norton AntiVirus button and menu 1 On the View menu click Toolbars gt Norton AntiVirus 2 Click the arrow to the right of the button to view your options Your options are View Status Launches Norton AntiVirus and displays the Status window with system status See Check Norton AntiVirus configuration status on page 73 View Displays the Quarant
205. tructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers 244 Glossary SSL Secure Sockets Layer subnet subnet mask synchronize TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse UDP User Datagram Protocol virus definition A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility A protocol
206. tters found in the names of the newsgroups When users access newsgroups Productivity Control compares the names of the newsgroups that they attempt to view with a list of text strings you create Productivity Control then blocks or permits access to newsgroups containing those text strings When newsgroups are blocked newsreader programs will not include their names in the master list of available newsgroups that users can view If a user attempts to Controlling individuals Internet use 173 Customize Productivity Control post a message in the newsgroup Norton Internet Security Professional automatically blocks the post See To block and By default Restricted users cannot use newsreader permit categories programs To allow Restricted users to view newsgroups oe n you must unblock the newsreaders program category page 172 Enter text strings to block or permit Productivity Control includes a list of text strings that block newsgroups that many people would find objectionable You can add strings to customize Productivity Control db Each computer can have only one list of permitted or blocked newsgroups To enter text strings to block or permit 1 Inthe main window double click Productivity Control 2 In the Productivity Control window on the Settings For menu select the account that you want to change 3 Click Newsgroups In the Specify Newsgroups window select the action that you want to take
207. ty Professional options to export settings information into a settings file This file is encrypted and password protected Basics 77 Transfer security settings to other computers You must be logged on as a Supervisor user to export settings files To export a settings file 1 At the top of the main window click Options gt Internet Security Norton Internet Security Professional Options General LiveUpdate Firewall Email User Access Manager Use the User Access Manager options to create Norton Internet Security Professional settings files that you can use to configure several computers at once Fully configure one copy of Norton Intemet Security Professional then click Export Settings to save the settings Export Settings Distribute the settings file to client computers then click Import Settings to configure that computer s copy of Norton Internet Security Professional Import Settings 2 Inthe Options window on the User Access Manager tab click Export Settings 3 Inthe Save As window select a location and name for the exported settings file Ifthe computers in your office are networked you can save the settings file on the administrator s computer or a central server then use file sharing to connect and download the file to other computers If your computers are not networked copy the settings file onto a floppy disk or other portable storage and distribute it 78
208. ty tools that help keep your computer safe from viruses security threats unwanted email and privacy intrusions Security protection features include Personal Firewall The Personal Firewall protects your computer from Internet attacks dangerous Web content port scans and other suspicious behavior See About the Personal Firewall on page m Intrusion Intrusion Detection scans each piece of information that Detection enters and exits your computer and automatically blocks any Internet attacks See About Intrusion Detection on page 123 Network Detector Network Detector lets you customize security settings for different networks This makes it easy for mobile users who connect to the Internet from the road to stay protected at all times See Customizing protection for different locations on page 129 Web assistant Web assistant lets you customize security settings for individual Web sites without leaving your browser See Use Web assistant on page 62 Privacy Control Privacy Control gives you several levels of control over the kind of information that users can send via the Web email and instant messenger programs See Protecting your privacy on page 175 Ad Blocking Ad Blocking speeds up your Web surfing by eliminating banner ads Flash presentations pop up and pop under ad windows and other slow loading or intrusive content See Blocking Internet advertisements on page 185
209. type the information requested then click Subscribe The default settings for this product provide complete protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply You can change the product s settings to fit your work environment If you are using Windows 2000 XP you will need administrator access to change options If you are an administrator and share your computer with others keep in mind that the changes that you make apply to everyone using the computer 92 Options Set Norton Internet Security Professional options Set Norton Internet Security Professional options The default settings for Norton Internet Security Professional provide a safe automatic and efficient way of protecting your computer If you want to change or customize your protection you can access all Norton Internet Security Professional tools from the Status amp Settings window Restricted users cannot make changes to Norton Internet Security Professional settings All users regardless of their access levels can make changes to Norton AntiVirus UnErase Wipelnfo and Web Tools settings To protect your settings from unwanted changes set a password for Norton Internet Security Professional and Norton AntiVirus options To change settings for individual features 1 In the main window do one of the following a Double click a feature you want to customize
210. u can only see what is available through the VPN server to which you are connected Installing Norton Internet Security Professional 39 Before installation About encrypted email connections Norton Internet Security Professional does not support email connections using Secure Sockets Layer Secure Sockets Layer SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection to access your email you are not protected by Norton Internet Security Professional To send email messages through SSL layer connections turn off Privacy Control and Norton AntiSpam If you have installed Norton AntiVirus you must also turn off incoming and outgoing email protection To send email through SSL 1 Inthe main window click Privacy Control 2 Inthe lower right corner of the window click Turn Off 3 Repeat steps 2 and 3 selecting Norton AntiSpam in step 2 4 Inthe Security Center click Options gt Norton AntiVirus If you set a password for Options Norton Internet Security Professional asks you for the password before you can continue In the Options window click Email Click OK Uncheck Scan incoming Email recommended Uncheck Scan outgoing Email recommended woanau Resend your email Before installation Before you install Norton Internet Security Professional prepare your computer If you have purchased multiple copies of Norton Internet Security Professio
211. up to date with the latest anti threat technology The protection updates you receive depend on which product you are using Norton AntiVirus Norton AntiVirus Professional Norton SystemWorks Norton SystemWorks Professional Symantec AntiVirus for Handhelds Annual Service Edition Norton Internet Security Norton Internet Security Professional Norton Personal Firewall Norton AntiSpam Users of Norton AntiVirus Norton SystemWorks and Symantec AntiVirus for Handhelds Annual Service Edition products receive virus protection updates which provide access to the latest virus signatures and other technology from Symantec In addition to the virus protection updates users of Norton Internet Security products also receive protection updates for Web filtering intrusion detection and Norton AntiSpam The Web filtering protection updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection updates provide the latest predefined firewall rules and updated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Norton AntiSpam updates provide the latest spam definitions and updated lists of spam email characteristics These lists are used to identify unsolicited email Users of Norton Personal Firewall receive intrusion detection updates for the latest
212. ur computer contacts a DNS server that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the Internet a server or computer system to another server or computer Software instructions for interpreting commands for transfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or tampering with the data A common method of networking computers in a LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe or com 240 Glossary extension FAT file allocation table file type Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily
213. uring administrator computer 75 exporting settings file 76 importing settings file 78 Adobe Acrobat Reader installing 88 using to view PDF 88 advertisements Ad Trashcan 185 blocking 186 filters 186 Alert Assistant 28 61 alerts Alert Assistant 61 Inoculation 151 Intrusion Detection 124 Network Detector 132 New Location 61 overview 61 Worm Blocking 150 Allowed list 67 248 Index applications accessing Internet See Internet enabled programs at risk files about 145 excluding 147 attack signatures 123 125 attacks 64 128 about 123 alerts 124 blocking 124 excluding 125 network 111 tracing 63 64 from AutoBlock 64 from Statistics 64 AutoBlock 126 128 Automatic LiveUpdate 98 108 Automatic Program Control 116 Auto Protect disabling 81 enabling 135 failure to load on startup 225 functions 31 options 97 backing up files before repair 99 banner ads 186 Block Traffic about 64 using 64 Blocked list 68 blocking advertisements 71 186 browser information 221 computers 126 cookies 179 219 email addresses 179 spam 181 Web sites 167 by category 167 by name 168 blocking continued Web sites 167 continued exceptions 169 Bloodhound technology description 32 options 97 booting Auto Protect failure to load 225 changing boot sequence 230 floppy disk drive fails 230 Rescue Disks fail 229 browser information 221 privacy 179 C cache excluding from Web Cleanup 204 CD ROM drive starti
214. uter protected Customize options Monitor protection activities Access more information Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 Start your product 2 Click Help and Support 3 On the Help menu click About lt your product name gt 4 Inthe About dialog box select your product name 54 Basics Start Norton Internet Security Professional Start Norton Internet Security Professional After installation Norton Internet Security Professional automatically protects any computer on which it is installed You do not have to start the program to be protected To start Norton Internet Security Professional Do one of the following On the Windows taskbar click Start gt Programs gt Norton Internet Security Professional gt Norton Internet Security Professional On the Windows XP taskbar click Start gt All Programs gt Norton Internet Security Professional gt Norton Internet Security Professional On the Windows desktop double click Norton Internet Security Professional Norton Internet Security Professional e J Norton Internet Security System Status OK D Status amp Settings 7 A Security f Personal Firewall Subscription Status Intrusion Detection User Accounts Norton AntiVirus N
215. ve a virus Norton pageda AntiVirus alerts you when a change occurs in your system files If you get an alert about a change in your system files you have two options You can update your Inoculation snapshot or repair the file Before you repair the file be sure that your virus definitions are up to date and run a scan 152 What to do if a virus is found If Norton AntiVirus places files in Quarantine To respond to Inoculation changes In the Alert window select the action that you want to take Your options are Update the saved Use if the alert appears after a copy of my Master legitimate change in system files Boot Record Restore my Master Use if you are certain the system Boot Record did not change for legitimate reasons If Norton AntiVirus places files in Quarantine Add Item Properties Repair Item Restore Item Delete Item Once a file has been placed in Quarantine you have several options All of the actions that you take on files in Quarantine must be performed in the Quarantine window The toolbar at the top of the Quarantine window contains all of the actions that you can perform on quarantined files Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on files that are already in Quarantine Provides detailed information about the selected file and the virus that is infecting it Attempts to re
216. veUpdate 107 If you run LiveUpdate on an internal network 5 To have access to a Symantec self help Web site in the event that an error occurs while using LiveUpdate check Enable Enhanced Error Support 6 Click OK Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Symantec LiveUpdate 3 In the LiveUpdate Configuration dialog box on the General tab click Interactive Mode 4 Click OK If you run LiveUpdate on an internal network If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up an internal LiveUpdate server on the network LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator 108 Keeping current with LiveUpdate Run LiveUpdate automatically Run LiveUpdate automatically You can have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate You must continue to run LiveUpdate manually to receive product updates Automatic LiveUpdate checks for an Internet connection e
217. very five minutes until a connection is found and then every four hours If you have an ISDN router that is set to automatically connect to your Internet service provider ISP many connections will be made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate To enable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton Internet Security If you set a password for Options you must provide the password before you can continue 2 In the Options dialog box on the LiveUpdate tab check Enable Automatic LiveUpdate 3 If you want to be notified when updates are available check Notify me when Norton Internet Security Professional updates are available 4 Select the updates for which you want Automatic LiveUpdate to check Keeping current with LiveUpdate 109 Run LiveUpdate automatically 5 For each type of update for which you want Automatic LiveUpdate to check select how you want those updates to be applied Your options are Automatically LiveUpdate checks for and installs update my protection updates without prompting protection you LiveUpdate displays an alert when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates Notify me LiveUpdate checks for prote
218. work Detector Network Detector lets you customize Program Control and Trusted Zone settings for different locations A location is a group of security settings that can contain one or more networks Whenever your computer connects to a network in one of these locations Norton Internet Security Professional automatically switches to the security settings that are associated with that location For example if you use your laptop to connect to the Internet from home from work and from a neighborhood coffeehouse you are actually connecting to at least three different networks If you want the same level of security in both your home and office you could place both networks in a single location If you want more security in the coffeehouse you can create a high security location for that network 130 Customizing protection for different locations About Network Detector Office Home Away Default Norton Internet Security Professional includes four preconfigured locations Low security Primarily for use on networks containing a hardware firewall Medium security Good for general use High security Primarily for use on public networks Security level is based on your current settings Create a new location You can also create new locations with customized settings and names For example you could create a low security Hotels location you use while traveling and a high security Coffeehouse location for w
219. write Eliminating data permanently Set Wipe Info options Reverifies the random overwrite to ensure that it was written correctly Repeats as many times as you specify up to 100 Set Wipe Info options You can specify how Wipe Info handles hidden read only and system files You can also specify the type of wipe to use The following wiping methods are available Fast Wipe Government Wipe Overwrites the data that is being wiped with the hexadecimal value of your choice Combines several wiping and overwriting processes to conform to specifications in DoD Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media See About the Government Wipe process on page 194 See About hexadecimal values on page 194 To change Wipe Info options 1 FWN In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Options On the General tab select the options for Read only System and Hidden file types On the Wipe Type tab select one of the following Fast Wipe Government Wipe In the Hex Value text box type the hexadecimal values that Wipe Info should use when it overwrites the wiped files space In the Times to Perform This Wipe text box type the number of times that Wipe Info should repeat this process Click Apply 195 196 Eliminating
220. you maintain your dial up Internet connection even when you re not actively using the connection About Web Cleanup Web Cleanup locates and deletes temporary files and data items that collect on your computer after you browse the Internet with Internet Explorer These items accumulate in your computer s Internet history and temporary cache file storage areas Most of these temporary files have little value occupy disk space and slow down your computer s performance Web Cleanup works only with Internet Explorer and its associated files Web Cleanup lets you view the contents of files before you delete them You can add domain names or URLs to a list so that Web Cleanup doesn t select them for deletion again Certain types of files such as cookies store personal data You might want to keep these files to save the effort of repeatedly logging onto a frequently used secure site However this personal data could be the target of hackers or other malevolent programmers 200 Improving Web browsing and connectivity About Web Cleanup With Web Cleanup you can Automatically delete all unnecessary Web files and related data items with Quick Clean View individual files and other Internet items to save or delete with Advanced Cleanup Delete unnecessary Web files See View Web Cleanup files on page 200 Quick Clean scans for files that are typically left behind after Internet browsing These include
221. you respond to the message Connection Keep Alive remains active 3 When you are finished click OK To set Connection Keep Alive options from the Windows system tray 1 Inthe Windows system tray right click the Connection Keep Alive icon then click Connection Keep Alive Options 2 Inthe Connection Keep Alive Options dialog box change the settings 3 Click OK Status amp Settings window Statistics window Detailed statistics window Event Log Norton Internet Security Professional maintains records of all incoming and outgoing Internet connections and any actions that the program takes to protect your computer You should periodically review this information to spot potential problems Each copy of Norton Internet Security Professional maintains a separate set of logs and statistics If you have more than one copy of Norton Internet Security Professional you will need to check each computer s records individually There are several sources of information Basic information about which protection features are active Recent information about firewall and content blocking activities Detailed information about network activity and actions that Norton Internet Security Professional has taken Internet activities and any actions Norton Internet Security Professional has taken 210 Monitoring Norton Internet Security Professional View the Statistics window View the Statistics window
222. you restart the computer nl Click Next 12 Click Finish 160 Creating accounts for multiple users Create Norton Internet Security Professional accounts To create Norton Internet Security Professional accounts with the User Accounts screen 1 Inthe main window click User Accounts Norton Internet Security Professional SS SS e Norton Internet Security User Accounts Productivity Control Wizard More Info Customize Internet access for each individual in your Statistics household Status amp Settings Subscription Status You are logged on as SUPERVISOR Log Off Change Password User Accounts q Norton AntiVirus User Accounts Name Type ool Wet Toos Not Logged On Restricted Admin Restricted Bob Supervisor Ellen Standard Advertising Standard ai oun 9 symantec Internet Security Professional Create Account Create Account More Info Account Name Bob Password 70 Confirm Password P SSCS Account Type Supervisor can modify anyone s settings v Passwords are case sensitive I Make this the startup account 3 Inthe Create Account dialog box in the Account Name text box type a name for this account 4 Inthe Password and Confirm Password text boxes type a password for this account Passwords are case sensitive Creating accounts for multiple users 161 Create Norton Internet Security Professi
223. you select an option the corresponding settings for the selected option appear in the right pane 3 Select any settings that you want to change 4 Click OK These settings now take precedence over the preset options The changes take effect immediately If you need to restore default Norton AntiVirus settings You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings If you set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To restore default settings on an Options page On the page for which you want to restore default settings click Page Defaults To restore default settings for all options On any page in the Options window click Default All Options 101 Password protect Norton AntiVirus options Password protect Norton AntiVirus options To protect your Norton AntiVirus options from being changed without your permission you can choose to protect or remove protection from your option settings with a password If you specify a password you are asked to enter a password every time that you view the Options window or temporarily enable or disable Auto Protect If you forget your password you can reset it from the Help button in the Norton AntiVirus main window See the online Help for more information about resetting your password
224. your computer To perform a full system scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses M Norton AntiVirus Norton Antivirus Scan for Viruses Status Eraste Task Schedule Scan my computer Scan all removable drives Reports J Scan allfoppy disks Scan drives Scan folders Scan files Actions Schedule Task Scan New gt gt gt Schedule oro AntiVirus 2 Inthe Scan for Viruses pane under Task click Scan my computer 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished 138 Protecting disks files and data from viruses Perform a full system scan Scan individual elements Occasionally you may want to scan a particular file removable drives a floppy disk any of your computer s drives or any folders or files on your computer You may have been working with floppy disks or have received a compressed file in an email message and suspect a virus You can scan just a particular disk or individual element that you want to check To scan individual elements 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan that you want to run 3 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the
225. ystem Tay oaeeo core ena E nE ANAR EE Use the Windows Explorer toolbar Activate your product s es Respond to Norton Internet Security Professional alerts sei innen an a t Learn more with the Alert Assistant USE Web aSSiStant inareenseennen ked oran Check your computer s vulnerability to attack Identify the source of Internet traffic Stop all Internet COMMUNICATION eeeeseeeseeseeeeeeee Manage how Norton AntiSpam detects spam Adjust the email filter oo eeseeseeseceseeeseeeeeeeees Identify authorized senders Identify senders of spam email messages 68 Teach Norton AntiSpam your email preferences iinan 69 Manage advertising filters oo ceceesccseeseseeseesteeteeseeseees 71 Enable or disable Ad Blocking 0 seseseesseeeeees 71 Enable or disable Popup Window Blockih pianinai 72 Check Norton AntiVirus configuration status 73 Check Office Plug in status wc 73 Wn Chapter 5 Contents Transfer security settings to other computers 75 Configure SettiNgS anininsenuneiannas Export the settings file Import the settings file Temporarily disable Norton Internet Security Professional iicssseccsadavatenvsetennc n cheaverncietees Create and use Rescue Disks ou eseseecseeseeeseereeeseers About Rescue Disks ceccssssscssseccssssssssccccescssnecceceevestee Create a Rescue Disk set Test your Rescue Disks eeseeeceesesseesseseesseseeseeseeeee Update your Rescue Disks

Symantec Norton Internet Security 2004 Pro (10098846) for PC

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