Avaya AT&T Merlin Basic Telephone & Modem Interface
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1. ESF AMI BZS Zero Code Suppression None CD Bits Handling Set CD AB 7 System Clock Master T1 E1 PRI Configuration Figure 2 TI Configuration window OK Cancel Avaya Connectivity Guide 5 Avaya Definity G3 Integration T1 PRI Configuration e Span type selection Regular ISDN PRI e Switch mode ATT 5ESS PRI e NSF None e TEI Default setting T1 PRI Configuration 00 gt B Channel 01 gt B Channel 02 E Chana snem 03 gt B Channel AT amp T SESS PRI 04 2 B Channel NT DMS 100 PRI US 16 gt B Channel 17 gt B Channel 18 gt B Channel 19 gt B Channel IS Enable Tie Trunk Figure 3 T1 PRI Configuration window 6 Avaya Connectivity Guide Avaya Definity G3 Integration Trunk Configuration e Assign an access code for the PRI trunks to your system number plan e Assign an access code for an out call route which will be created after trunk configuration is complete System Configuration x Call Reports Messaging Area Codes IP Dialing Table DNIS Tenants Distribution List Logout Reason General Number Plan Business Hours Holiday System Speed Call Restriction Account Code Extension NumberLength 3 4 Default Password For newly created ext 74903 DID Number Length 3 4 First Digit Assignment 1 Extension gt 2 Extension 3 Extension g 4 Extension J 5 Extension 6 TunkAccess SJ 7 Extensi2. One Last Name Five Workgroup icalfAgent 04 11 Password maamo DID Number Physical Tenant 0 NA IV Enable Dial By Name Service 120 Virtual Descripti TO S TU Enable Intercom 125 VirtualfAgent Ge ta Pr 199 Physical Agent 02 11 200 Huntgroup m Forced Account Code p Call Recording Options 202 Mutual T Enable Forced Account Code IV Record on Demand to Ext VM a herm IC Account Code Yalidation untgroup veride Allowe 300 PhysicallAgent 01 10 L Danila Allies 333 Huntgroup m SMTP POP3 Setting 350 Virtual Email N fms o A K Nar 351 Virtual mail Name lext T Retrieve Voice Mail By E mail Client 352 Virtual Nal a 7 353 Virtual Mail Forwarding Options 354 Virtual I Enable Mail Forwarding Delete Messages After Forward z D Yatual Forward Email Address Virtual Tv Insert Recording Tone Virtual ng IT Forward Email IT Forward Voice Mail Type FIP Extension Physical Location Physical Extension T Enable IP Extension Slot TE Previous Virtual Extension Dynamic IP Address Huntaroup Static IP Address Channel fro Next Warkaroup Degen ardiess m Phone Displays O 2 O D Add Delete Number Field Caller Number Y il i 31 apa Name Field Caller Name x AES Print Apply to Cancel Apply Help Figure 11 DID for physical extensions set to the same numbers as the extensions themselves Avaya Definity Configuration For the Avaya Definity G3
3. via PRI spans A sample configuration and connected call flow is shown below Central Office FR Outside Caller 1555 5550 PSTN R IP Network y Ext 4000 E NB Bt 00H IP Network PRI IP Extension AltiGan Server Lucent Dafinity 63 Ebt 2200 Ext2201 Ext 2202 IP Agent Figure 1 AltiGen system integrated with Avaya Definity G3 Switch legacy PBX 2 Avaya Connectivity Guide Avaya Definity G3 Integration System Reguirements and Installation AltiWare specific minimum system reguirements are e Avaya Definity running G3 software with at least one DS1 ISDN Trunk Pack PRI trunk e An AltiServ system running AltiWare OE Release 4 0A or above with at least one T1 PRI board to install this board consult the Quick Install Guide provided with it e Analog or IP extensions AltiServ System Requirement Guidelines Table 1 System Selection Guidelines Ss So wt 2 5 See R lep 5 5 fy gt 2a PAC 5 2 a Dc so a S A 5 5 SER D mg O ta a s59 z SQ 5g D T D SES O ae 5 5 Mm 24 ASI S gt Be Aa gt gt N N OA ia 1 3 333 MHz 128 IDE Single 300W 15A 6A or MB SCSI better 4 6 700 MHz 256 IDE Single 400W 20A 16A MB ATA or Dual 100 400W load SCSI sharing rec ommended 7 16 850 512 IDE Dual 400W 40A 20A MHz MB ATA with load 100 sharing SCSI required Individual requirements may va
4. 4 19 01A1319 TN464 20 01A1320 TN464 21 01A1321 TN464 22 01A1322 TN464 23 01A1323 TN464 24 25 26 etc NAATANAAAN 16 Avaya Connectivity Guide Total Administered Members 23 Sig Grp N N N N N N N N N N N N N N N Total Administered Members 23 Sig Grp N N INJ INJ INJ INJ INJ INJ Avaya Definity G3 Integration Signal Group Configuration Use all defaults with the following exceptions e Group Number assign any shown as NJ in the sample screen below e Group Type set isdn pri e Associated Signaling set y e Primary D Channel physical address of the PRI D channel Signaling Group Configuration Sample Screen SIGNALING GROUP Group Number N Group Type isdn pri Associated Signaling y Max number of NCA TSC 0 Primary D Channel 0141324 Max number of CA TSC 0 Trunk Group for NCA TSC Trunk Group for Channel Selection N Supplementary Service Protocol a Network Call Transfer n System Limitations The following are known limitations of the Avaya Definity G3 integration e Incoming trunk calls transferred from the Avaya system to the AltiServ system will show the caller ID of the Avaya user e Voice messages cannot be forwarded between the Avaya and AltiServ systems however AltiServ can forward voice messages via email to individual users e AltiWare Call Detail Reporting will not be available on incoming calls to the Avaya system but will
5. KA ALTIGEN COMMUNICATIONS Avaya Connectivity Guide 06 2003 4700 0001 4 0 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 47427 Fremont Blvd Fremont CA 94538 Telephone 510 252 9712 Fax 510 252 9738 E mail info altigen com Web site www altigen com TRADEMARKS AltiGen AltiServ AltiWare AltiSpan AltiReach AltiLink AltiConsole AltiAdmin Zoomerang and Dynamic Messaging are tra
6. be available for all calls to and from the AltiServ system e Currently the maximum PRI spans are as follows a maximum of 4 PRI spans is supported in OE 4 0 a maximum of 6 PRI spans is supported in OE 4 5 a maximum of 8 PRI spans is supported in OE 4 6 Avaya Connectivity Guide 17 Glossary of Terms Glossary of Terms AltiClient AltiGen s client software for call center workgroup agents AltiGen AltiGen Communications Inc AltiServ system the AltiServ call center that adjuncts to another system AltiWare or Avaya Definity that contains the PRI trunks used for incoming and outgoing calls AltiSupervisor AltiGen s client software for call center workgroup supervisors allows silent monitoring and barge in AltiWare system a system running AltiGen s system software and containing the PRI trunks used for incoming and outgoing calls to and from the adjunct AltiServ system 18 Avaya Connectivity Guide
7. demarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2003 All rights reserved 06 2003 4700 0001 4 0 Table of Contents Table of Contents About This Guide 1 Avaya Definity G3 Integration 2 System Reguirements and Installation 3 Power Reguirements 4 AltiWare T1 PRI and Trunk Configuration 4 Routing Calls Across PRI Trunks 9 Enabling Transparent Dialing 11 Avaya Definity Configuration 14 System Limitations 17 Glossary of Terms 18 iii Avaya Connectivity Guide Table of Contents iv Avaya Connectivity Guide About This Guide This document provides instructions for installing and configuring AltiGen products as an adjunct solution to an Avaya Definity G3 PBX The adjunct solution can be used as a cost effective solution for call centers remote IP agents remote IP extensions IP gateways or any of these solutions The document also outlines numbering plans associated with adjunct connecting of call centers remote agents extensions or IP tie lines It supplements the AltiWare OE 4 6 System Installation and Administration Manual Copyright 2003 AltiGen Communications Inc 1 Avaya Definity G3 Integration Avaya Definity G3 Integration This following shows the AltiServ system as a call center and or IP extension or trunk gateway for the Avaya Definity G3 switch
8. o each extension number on the Avaya system Add New Extension Figure 8 Adding extensions Avaya Connectivity Guide 11 Avaya Definity G3 Integration e Allow call forwarding for these extensions to an outside number Extension Configuration 400 x General Group Station Speed Mailbox Setting Notification Restriction Answering One Number Access Monitor List m Outcall Restrictions No Restriction on Outcalls C Intemal Calls Only Internal and Local Calls Only Allow Intemal Local Calls AND Restrict Other Calls by Allowing Certain Prefixes Allow Internal Local Calls AND Restrict Other Calls by Disallowing Certain Prefixes mPre Prefixes Disallowed Allowed Enter prefiz less or equal to 10 digits e a 190 r Other Call Restrictions IV Allow Calls to be Transferred or Conferenced to an Outside Number Allow Extension User to Configure Forwarding Notification and Reminder Call to an Outside Number I Allow Outside Caller to Make or Return Calls from within YM System T Allow Outside Caller to Make or Forward Intemational Calls from within YM System Figure 9 Allowing calls to be forwarded to an outside number 12 Avaya Connectivity Guide Avaya Definity G3 Integration e Setcall forwarding to an outside number for this extension Set the first digit to the PRI trunk access code and the number to the Avaya user s DID extension Extension Configura
9. on 8 IP Trunk Access a ss invalid Jo Operator z Feature Access gt This screen defines how the system responds to the first digit entered by the user For example if Extension is selected for digit 1 the system will then treat the number that begins with a 1 as an extension number Cancel Apply Help Figure4 Assigning first dialed digits to the Avaya PRI trunk access code and the out call route Avaya Connectivity Guide 7 Avaya Definity G3 Integration e Set the access code for all PRI trunks to the same value Trunk Configuration Card 1 Channel 0 3 9 3 3 3 3 3 3 3 3 3 3 3 3 3 6 6 6 6 6 6 6 6 6 6 6 6 6 6 Figure 5 Access Code for all PRI trunks set to 6 8 Avaya Connectivity Guide Avaya Definity G3 Integration Routing Calls Across PRI Trunks To route outgoing calls from AltiWare through the PRI trunks on the Avaya Definity system use Out Call Routing See Chapter 9 in the AltiWare OE Release 4 6 System Installation and Administration Manual for complete instructions on configuring out call routing e Create an out call route and assign all the PRI trunks to it e Set Insert Digits to the Avaya Definity trunk access code Out Call Routing Configuration BB Route Definition Dialing Pattern Default Routes Index RouteName r Digit Manipulation Vv Delete from Hear Number of Digits to Delete fi Inse
10. rt Numbering Format Bit Rate 1200 Synchronization async Duplex full Disconnect Supervision In y Out n Answer Supervision Timeout 0 TRUNK FEATURES ACA Assignment n Measured none Wideband Support n Maintenance Tests y Data Restriction n NCA TSC Trunk Member Send Name y Send Calling Number y Used for DCS n Suppress Outpulsing n Numbering Format public Outgoing Channel ID Encoding preferred UUI IE Treatment service provider Replace Restricted Numbers n Replace Unavailable Numbers n Send Connected Number n Send UCID n Send Codeset 6 7 LAI IE n Ds1 Echo Cancellation n Avaya Connectivity Guide 15 Avaya Definity G3 Integration US NI Delayed Calling Name Update n Network Japan Needs Connect Before Disconnect n INCOMING CALL HANDLING TREATMENT Service Called Called Feature Len Number TRUNK GROUP Del Insert Per Call Night CPN BN Serv Administered Members min max 1 23 GROUP MEMBER ASSIGNMENTS Port Code Sfx Name Night 1 01A1301 TN464 2 01A1302 TN464 3 01A1303 TN464 4 01A1304 TN464 5 01A1305 TN464 6 01A1306 TN464 7 01A1307 TN464 8 01A1308 TN464 9 01A1309 TN464 10 01A1310 TN464 11 01A1311 TN464 12 01A1312 TN464 13 01A1313 TN464 14 01A1314 TN464 15 01A1315 TN464 F F F F F F F F F F F F F F F TRUNK GROUP Administered Members min max 1 23 GROUP MEMBER ASSIGNMENTS Port Code Sfx Name Night 16 01A1316 TN464 17 01A1317 TN464 18 01A1318 TN46
11. rt Digits E T insert to Head z Number of Digits to Delete fo z Insert Digits Pa Member Trunks Not Member Location Type Location Type 00 00 LS 00 01 LS O16 TI D7 T og T og T 01 20 T mA T 0 22 T 01 23 11 IP IP gt Add Delete Route Index fi Route Name lavaya Cancel Apply Help Figure 6 All PRI trunks are Member Trunks of Route Avaya with the Avaya Definity trunk access code inserted at the head of each outbound call Avaya Connectivity Guide 9 Avaya Definity G3 Integration e Create a Dialing Pattern something like the example shown below setting the Route Priority to the route you created This pattern designates outgoing trunk calls beginning with a 1 as long distance calls and calls beginning with digits 2 through 9 as any type of call for example local calls with or without area code Out Call Routing Configuration woune DN INI NNN Figure 7 Creating a dialing pattern for outbound calls 10 Avaya Connectivity Guide Avaya Definity G3 Integration Enabling Transparent Dialing To enable transparent dialing between the Avaya and AltiServ systems map virtual extensions to the extensions on the Avaya system See Chapter 8 in the AltiWare OE Release 4 6 System Installation and Administration Manual for complete instructions on configuring extensions e Adda virtual extension corresponding t
12. ry depending on particular applications Please contact AltiGen Sales Engineering or Technical Support for assistance on selecting the most appropriate system configuration for your installation Avaya Connectivity Guide 3 Avaya Definity G3 Integration Power Reguirements The power reguirements are as follows for each individual board Table 2 Individual Board Power Reguirements Board 5V 12V Slot Type Ouantum 1 6 1 4A ISA Triton Analog Extension 1 6 1A PCI Triton Analog Trunk 1 6 0 25A PCI LS GS Triton Analog Trunk LS 1 6A 0 PCI Triton VoIP 1 6 0 PCI Triton T1 PRI 1 6 0 PCI 1A 12V is provided by power connector For complete instructions on installing and configuring the AltiServ system consult the AltiWare OE System Installation and Administration Manual AltiWare T1 PRI and Trunk Configuration See Chapters 6 and 7 in the AltiWare OE Release 4 6 System Installation Administration Manual for instructions on configuring the T1 PRI board and the trunk Use the following settings for AltiWare 4 Avaya Connectivity Guide Avaya Definity G3 Integration T1 Configuration e Frame Type ESF e Line Code B8ZS Triton T1 Configuration TritonT1 PRI 1 Span 0 Status OK Statistics since Fri 02 07 03 16 09 01 Frame Errors 0 Line Code Errors 0 OOF Errors 0 Bit Errors 0 Rec Frame Slips 0 Xmt Frame Slips 0 Frame Type Line Code Ie SF
13. tion 400 xl General Group Station Speed Mailbox Setting Notification Restriction Answering One Number Access Monitor List m Forward All Calls r Do Not Disturb I Enable Forward to Voice Mail z I Enable Do Not Disturb Enabling Do Not Disturb will take callers to 6 zj soo Busy Handling without ringing the extension r Busy Call Handling r No Answer Call Handling IV Enable Busy Call Handling IV Enable No Answer Handling Forward to Extension 102 7 C Forward to Extension fi 02 zj Forward to Voice Mail Forward to Voice Mail Place Caller in Queue Forward to Member Voice Mail Forward to Auto Attendant fi z Forward to Nest Group Member Call Waiting Forward to Auto Attendant 1 J Enable Single Call Waiting 7 Enebe one Nura Accon ME ENE IC Enable RNA Member Auto Log Gut T Enable Live Call Handling H Number of Rings Before Handling 4 Cancel Apply Help Figure 10 Forwarding all calls over the PRI trunks Avaya Connectivity Guide 13 Avaya Definity G3 Integration e Set each physical extension s Direct Inward Dialing value to the extension number itself Extension Configuration 105 Physical General Group Station Speed Mailbox Setting Notification Restriction Answering One Number Access Monitor List gt Personal Information Extension Type Fitst Name
14. you must configure the Trunk Group and the Signaling Group Trunk Group Configuration Use all defaults with the following exceptions Group Number assign any shown as N in the sample screen below e Group Name assign any shown as Name in the sample screen below e Carrier Medium set PRI BRI e Disconnect Supervision set In y Out n 14 Avaya Connectivity Guide Avaya Definity G3 Integration e UDP Codes A Universal Dialing Plan UDP maintains the appearance of caller information as coming from a single system The following settings are an example Ext code 2xxx Type UDP code 222 With these settings a call from ext 4000 on Avaya to ext 2000 on the AltiGen server would show 2224000 as the Caller ID on the Alti Gen side Trunk Group Configuration Sample Screen TRUNK GROUP Group Number N Group Type isdn CDR Reports y Group Name Name COR 1 TN 1 TAC 8009 Direction two way Outgoing Display n Carrier Medium PRI BRI Dial Access n Busy Threshold 99 Night Service Queue Length 0 Service Type cbc Auth Code n TestCall ITC rest Usage Alloc n Far End Test Line No TestCall BCC 4 TestCall Service TRUNK PARAMETERS Codeset to Send Display 6 Codeset to Send National IEs 6 Max Message Size to Send 260 Charge Advice none Supplementary Service Protocol a Digit Handling in out enbloc enbloc Trunk Hunt descend Digital Loss Group 13 Calling Number Delete Inse
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