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Symantec AntiVirus Corporate Edition 10.0 (10362814)

1. Installing Symantec AntiVirus clients 153 Web based deployment To customize Start htm 1 Ina text editor open Start htm 2 Search for the lt object gt tags and type the correct values See Table 7 3 Start htm parameters and values on page 152 To enable the Web installation the ServerName and VirtualHomeDirectory parameters must be customized to match your Web server configuration 3 Save Start htm Customizing Files ini You modify Files ini to contain the names of the files that you want to deploy You can provide the installation options in Table 7 4 by including the InstallOptions keyword in the General section Table 7 4 InstallOptions switches qn Install silently qb Install passively l v lt log file gt Enable logging where lt log file gt is the name of the log file that you want to generate Note If you install by using Setup exe enclose the switches with double quotes after the V and do not use a space after V and before the first For example V qn 1 v lt logfile gt See Windows Installer commands on page 165 To customize Files ini 1 Ina text editor open Files ini which is located in the Deploy WEBINST webinst folder on the server 2 Inthe Files section edit the line File1 so that it references the file that you want to deploy For example after Filel add the name of the msi file that you want to deploy Long file names are supported
2. Symantec AntiVirus server m Protects the supported Windows and NetWare computers Pushes configuration and virus definitions files updates to managed clients Symantec AntiVirus client Provides antivirus protection for networked and non networked computers Symantec AntiVirus protects supported Windows computers LiveUpdate Provides the capability for computers to automatically pull updates of virus definitions files from the Symantec LiveUpdate server or an internal LiveUpdate server Central Quarantine Works as part of the Digital Immune System to provide automated responses to heuristically detected new or unrecognized viruses and does the following m Receives unrepaired infected items from Symantec AntiVirus servers and clients m Forwards suspicious files to Symantec Security Response m Returns updated virus definitions to the submitting computer Introducing Symantec AntiVirus Components of Symantec AntiVirus Table 1 3 lists and describes the Symantec System Center management components which are installed by default Table 1 3 Symantec System Center management components The Symantec System The Symantec System Center is the m Install the Symantec System Center Center console console that you use to administer console to the computers from which managed Symantec products The you plan to manage Symantec AntiVirus Symantec System Center is a stand alone m Install to at
3. Planning the installation This chapter includes the following topics Plan your network architecture Administrative rights and msi files System time requirements System requirements Disabling Windows XP firewalls About using Windows XP firewalls Permitting remote software installation on Windows XP computers About disabling other anti security risks programs Plan your network architecture Symantec AntiVirus installation configurations scale from small to large deployments In small deployments that support up to 100 clients you can install all management components and servers on one computer Figure 2 1 illustrates how Symantec AntiVirus management and server software are collocated in a small deployment 30 Planning the installation Plan your network architecture Figure 2 1 Small deployment Symantec Security Response Internet Router Firewall Corporate Backbone Hub Switch Client A Client B Client C Secondary management server Symantec System Center Primary management server Alert Management Console and Server With this architecture administrators use the Symantec System Center anda primary management server on one computer to manage and update clients with virus definitions files Clients might be attached to hubs which creates a flat network Clients might be segmented with switches into different subnets which is an efficient way to conserve bandwidth You manage thi
4. Warning You only need to perform this procedure one time after software installation If you use the Install switch again you will overwrite any current configuration settings To manually load the Symantec AntiVirus NLMs after NLM installation Atthe server console type the following Vpstart nlm Installing with NetWare Secure Console enabled If you are using NetWare Secure Console you can install Symantec AntiVirus while Secure Console is running After you perform a standard Symantec AntiVirus installation you must copy the NLM to the appropriate directory and then run the NLM on each NetWare server to complete the installation You can do this at the server console if you have rights or by using RConsole for IP protocol networks Install Symantec AntiVirus with NetWare Secure Console enabled After installation you must copy Vpstart nlm from the installation directory to the Sys System directory and then use the Install switch to load Vpstart nlm for the first time If you selected automatic startup during installation the NLMs will load automatically the next time that the server restarts If you selected manual startup you must manually load Vpstart nlm every time that you restart the server Note At the NetWare console do not add the path to the commands specified Type each command exactly as it appears These NetWare commands are case sensitive To manually load the Symantec AntiVirus NLMs for the f
5. 1 In the Select Computers panel under Available Computers double click NetWare Services Do one of the following m To install to a bindery server double click NetWare Servers and then select a server indicated by a server icon m To install to NDS double click Novell Directory Services and then select the SYS volume object in which you want to install Symantec AntiVirus To locate a SYS volume object double click the tree object and continue expanding the organizational objects until you reach the organizational unit that contains the SYS volume object Click Add If you are installing to NDS you are prompted to type a container user name and password If you type an incorrect user name or password the installation will continue normally However when you attempt to start Symantec AntiVirus on the NetWare server you will receive an authentication error and be prompted for the correct user name and password Repeat steps 1 through 4 until the volumes for all of the servers that you are installing to are added under AntiVirus Servers Select any Windows computers to which to install See To manually select Windows computers on page 120 See To import a list of Windows 2000 XP 2003 computers on page 120 Continue the installation See Completing the server installation on page 122 Completing the server installation After you have selected the computers to which you want to install you can c
6. 147 Installing from the client installation folder on the server 11 Inthe Selection Summary dialog box click OK During the authentication process Setup checks for error conditions You are prompted to view this information interactively on an individual computer basis or to write the information to a log file for later viewing If you create a log file it is located under C Winnt Savcecln txt 12 Select one of the following m Yes Display the information m No Write to a log file 13 Inthe Select Computers panel click Finish 14 Inthe Status of Remote Client Installations window click Done Installing from the client installation folder on the server When you install a Symantec AntiVirus server the server setup program creates a client installation shared folder on that Symantec AntiVirus server On servers running supported Microsoft Windows operating systems the default shared directory for Symantec AntiVirus server is Server Vphome Clt inst Everyone has read permissions On NetWare servers the default shared directory is Server Sys Sav Clt inst The setup program also creates a group called SymantecAntiVirusUser If you add users to this group they will have the rights that they need Read and File Scan to run the client installation program from the client disk image on the server When a networked user runs the client installation from the server that will manage it the client installs in managed mode W
7. 3 For each additional file add a new Filen filename line where n is a unique number and filename is the name of the file For example File2 Grc dat 154 Installing Symantec AntiVirus clients Web based deployment In the Files section edit the line FileCount so that it reflects the number of files that you are specifying For example if you included File1 File2 and File3 lines in the Files section FileCount 3 In the General section edit the line LaunchApplication so that it references the program that you want to start after the download completes For example LaunchApplication Setup exe If you want to use additional installation options add an InstallOptions line after the LaunchApplication line and specify the installation options that you want to include For example Installoptions v qn 1 v lt logfile gt Save Files ini Some IIS configurations require that you rename the ini file using a txt extension For more information see the Symantec Knowledge Base Testing the installation You can test the installation by going to a Web site To test the installation 1 Go to a Web site for example lt your web site gt ClientInstall Webinst and then click Install If the installation fails the following types of error messages could be displayed m If there is a problem with the parameters in Start htm an error message shows the path of the files that the Web based installation is tr
8. Migrating to the current version of Symantec AntiVirus 81 Migrating management servers m Preventing errors when the logon script is used m About VPStart commands m About migration from other server antivirus products Before you migrate management servers No matter which process that you follow to migrate servers read and understand the following information m Ifalegacy instance of the Symantec System Center runs on a server that you plan to migrate uninstall this software before migration m Ifa legacy instance of Quarantine Console or Server runs on a computer that you plan to migrate uninstall this software before migration m Verify that the time clocks on all computers that you plan to migrate are within 24 hours plus or minus of the time on the primary management server m You must migrate servers in the following order m Primary management server m Secondary management servers Migrating the first management servers You must migrate the first primary management server in the first server group that you want to migrate by installing the antivirus server software from the Symantec AntiVirus CD If the initial instance of the Symantec System Center runs on acomputer that is protected by Symantec AntiVirus client software and has a secondary management server as a parent the installation procedure also applies to that secondary management server Note Do not install multiple management servers in a server gro
9. Symantec AntiVirus Corporate Edition Installation Guide 9 symantec Symantec AntiVirus Corporate Edition Installation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 0 PN 10362883 Copyright Notice Copyright 2005 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo LiveUpdate and Norton AntiVirus are U S registered trademarks of Symantec Corporation Norton Internet Security Norton Personal Firewall Symantec AntiVirus Symantec Client Firewall Symantec Client Security and Symantec Security Response are trademarks of Symantec Corporation Other brands and produc
10. The act of making a management server a primary server creates a server group root certificate that is in the pki roots directory on the primary server This certificate was created with a private key that is in the pki private keys directory on the primary server See Configuring a primary management server on page 54 The following examples show server group root certificate and private key naming conventions m lt server group guid gt lt counter gt servergroupca cer m lt server group guid gt lt counter gt servergroupca pvk The following examples show actual names for a certificate and private key m 4930435c2aa91e4abb4e6c9d527eb762 0 servergroupca cer m 4930435c2aa91e4abb4e6c9d527eb762 0 servergroupca pvk The server group root private key is used only to add new servers to a server group so you should safely archive the key after you set up a server group witha primary server and add at least one secondary server for disaster recovery purposes The key is not necessary for high volume activity such as adding clients and authenticating users If you previously configured a primary server and archived the private key you must restore this key to the private keys directory on the primary server before you can install secondary servers in a server group Then archive this key again for security purposes after you install your secondary servers Warning Do not lose this private key For more information a
11. To add all appropriate features for either server or client installations use the ALL command as in ADDLOCAL ALL For example on the client this command installs all email Auto Protect components Note When specifying a new feature to be installed you must include the names of the features that are already installed on the target computer that you want to keep If you do not specify the features that you want to keep Windows Installer will remove them Specifying existing features will not overwrite the installed features To uninstall an existing feature use the REMOVE command Optional Windows Installer msi command line reference 167 Server installation properties and features Table A 1 Commands REMOVE lt feature gt Uninstall the previously installed program or a specific feature from the installed Optional program where lt feature gt is one of the following m lt feature gt Uninstalls the feature or list of features from the target computer m ALL Uninstalls the program and all of the installed features All is the default if a feature is not specified Server installation properties and features You can customize how Windows Installer server installation packages are installed by using properties and features Symantec AntiVirus server properties Table A 2 describes the properties that are configurable for the Symantec AntiVirus server installation Table A 2 Symantec AntiVirus server pr
12. as a part of a copyright page or proprietary rights notice page in an About box or in any other form reasonably designed to make the statement visible to users of the Software This product includes code licensed from RSA Security Inc and vii include the statement Some portions licensed from IBM are available at http oss software ibm com icu4j 3 License to Distribute Redistributables Subject to the terms and conditions of this Agreement including but not limited to Section 4 Java Technology Restrictions of these Supplemental Terms Sun grants you a non exclusive non transferable limited license to reproduce and distribute those files specifically identified as redistributable in the Software README file Redistributables provided that i you distribute the Redistributables complete and unmodified unless otherwise specified in the applicable README file and only bundled as part of Programs ii you do not distribute additional software intended to supersede any component s of the Redistributables unless otherwise specified in the applicable README file iii you do not remove or alter any proprietary legends or notices contained in or on the Redistributables iv you only distribute the Redistributables pursuant to a license agreement that protects Sun s interests consistent with the terms contained in the Agreement v you agree to defend and indemnify Sun and its licensors fro
13. 1 2 3 4 5 On the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Add Remove Programs In the Add Remove Programs dialog box click Symantec System Center Click Change Remove When the uninstallation completes click Close Installing Symantec AntiVirus servers Before you This chapter includes the following topics Before you install Installing Symantec AntiVirus servers locally Deploying the server installation across a network connection About installing servers by using Microsoft SMS Manually installing AMS2 server Uninstalling Symantec AntiVirus server install You can install the Symantec AntiVirus server program locally and across network connections and you can install the program with and without AMS2 server You may also have to prepare your network connections and servers to support installation processes 104 Installing Symantec AntiVirus servers Before you install Note As a best practice always install a secondary server in your server group for disaster recovery purposes The secondary server can run on operating systems that are not server operating systems but does not support email scanning If you do not add a secondary server and your primary management server fails you will not be able to access the server group from the Symantec System Center If you do not create a secondary management server in your server group backup t
14. 5000 be opened See Disabling Windows XP firewalls on page 39 Note If you are running Windows XP system disk space usage will be increased if you have the System Restore functionality enabled For more information on how System Restore works see the Microsoft Operating System documentation 36 Planning the installation System requirements Operating system requirements Table 2 2 lists Symantec AntiVirus component operating system requirements Table 2 2 Operating system requirements Symantec System Center m Windows 2000 Professional Server Advanced Server m Windows XP Professional m Windows Server 2003 Web Standard Enterprise Datacenter Symantec AntiVirus server m Windows 2000 Professional Server Advanced Server m Windows XP Professional m Windows Server 2003 Web Standard Enterprise Datacenter m NetWare 5 1 with Support Pack 8 or higher m NetWare 6 0 with Support Pack 5 or higher m NetWare 6 5 with Support Pack 2 or higher Quarantine Console m Windows 2000 Professional Server Advanced Server m Windows XP Professional m Windows Server 2003 Web Standard Enterprise Datacenter Central Quarantine Server m Windows 2000 Professional Server Advanced Server m Windows XP Professional Symantec AntiVirus client m Windows 2000 Professional Server Advanced 32 bit Server m Windows XP Home Edition Professional Tablet PC Edition m Windows Server 2003 Web Standard Enterprise Datacente
15. The server group root private key is used only to add new servers to a server group so you should safely archive the key after you set up a server group witha primary management server and add at least one secondary server The key is not necessary for high volume activity such as adding clients and authenticating users Installing Symantec AntiVirus for the first time 57 Configuring your server group If you promote an existing secondary server to a primary management server and if you have not removed the private key from the original primary management server the key is not automatically copied to the new primary To add new secondary servers to the server group after you promote a new primary you must install the private key on the new primary management server Warning Do not lose this private key For more information about certificates refer to the Symantec AntiVirus Reference Guide in the Docs directory on your installation CD Configuring updates and protection By configuring your updates and protection before you install your clients you automatically configure how clients protect against threats and get updated virus definition files during installation Configuring updates and protection involves the following tasks m Configuring VDTM for a server group m Configuring scan schedules m Configuring Auto Protect scans Configuring VDTM for a server group The easiest way to keep servers and clients updated w
16. With a Windows server you can create a shared resource that all users are authorized to access a NULL share For more information on creating a NULL share see the Microsoft Windows server documentation m Ensure that your FTP server Web server or UNC share is configured to share files from the download directory that you specified m Inthe Symantec System Center do the following m Configure LiveUpdate for the internal LiveUpdate server m Configure other servers and clients to download virus definitions and program updates from the internal LiveUpdate server m Schedule when you want LiveUpdate sessions to run Many administrators prefer to test virus definitions files on a test network before making them available on a production server If you test your virus definitions files test them on your test network Once testing is complete run LiveUpdate from your production network 100 Installing Symantec AntiVirus management components Installing and configuring the LiveUpdate Administration Utility Install and configure the LiveUpdate Administration Utility Install the LiveUpdate Administration Utility on a Windows computer that is running the server program and then configure it For more information on using the LiveUpdate Administration Utility see the LiveUpdate Administrator s Guide PDF on the Symantec AntiVirus CD To install the LiveUpdate Administration Utility 1 Insert the Symantec AntiVirus CD into the CD ROM
17. and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 United States of America 6 Export Regulation Certain Symantec products are subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see www bxa doc gov Violation of U S law is strictly prohibited Licensee agrees to comply with the requirements of the EAR and all applicable international national state regional and local laws and regulations including any applicable import and use restrictions Symantec products are currently prohibited for export or re export to Cuba North Korea Iran Iraq Libya Syria and Sudan or to any country subject to applicable trade sanctions Licensee agrees not to export or re export directly or indirectly any product to any country outlined in the EAR no
18. communications exception is that Discovery still occurs over UDP port 38 293 When you migrate a legacy primary management server to this version of Symantec AntiVirus and if its server group contains legacy servers and clients the migrated primary management server will continue to support legacy servers and clients over UDP New server groups now authenticate with a user name and password while legacy server groups authenticate with a password only During the first server migration in a server group you are prompted to type a user name The name that you enter is the user name that you use to unlock the legacy server groups The password that you use to unlock the legacy server group remains the same The default user name is admin If you create a new server group and a new primary management server by using this version of Symantec AntiVirus legacy support over UDP is disabled by default in that server group You can enable legacy support in that server group by using the Server Tuning Options dialog box in the Symantec System Center You cannot manage newly installed servers and clients with legacy server groups or legacy Symantec System Center consoles 69 70 Migrating to the current version of Symantec AntiVirus About migration m All newly installed or upgraded Symantec System Center consoles must run on the new version of Symantec AntiVirus on either a management server or a managed client m As you migrate client
19. dh Albary Acct Ah Albuquerque Prod01 N Alpena Fin rs dh Anchorage EngQl ah Aram HRO01 Sh Austin Fac th Baltimore Test01 lt Back Cancel 124 Installing Symantec AntiVirus servers Deploying the server installation across a network connection 3 Inthe Select Symantec AntiVirus Server Group panel do one of the following Under Symantec AntiVirus Server Group type a name for a new server group and then click Next You will be prompted to confirm the creation of the new server group and to specify a password for the server group In the list select an existing server group to join click Next and then type the server group password when you are prompted 4 Select one of the following Automatic startup On a NetWare server you must manually load Vpstart nlm after you install Symantec AntiVirus server but Vpstart nlm will load automatically thereafter You must either create or join a server group during the installation process before this takes effect On a Windows based computer Symantec AntiVirus services and AMS services if you installed AMS start automatically every time that the computer restarts Manual startup On a NetWare server you must manually load Vpstart nlm after you install Symantec AntiVirus server and every time that the server restarts Selecting this option will have no effect on Windows computers See Manually loading the Symantec AntiVirus NLMs on page 126 5 Click
20. m Other antivirus product client migrations Before you migrate client software No matter which process that you follow to migrate clients read and understand the following information m Ifa legacy instance of the Symantec System Center runs on a client that you plan to migrate uninstall this software before migration m Ifa legacy instance of Quarantine Console or Server runs on a computer that you plan to migrate uninstall this software before migration m Verify that the time clocks on all computers that you plan to migrate are within 24 hours plus or minus of the time on the primary management server 86 Migrating to the current version of Symantec AntiVirus Migrating client software m If any of your clients run Windows XP be sure to disable the firewalls that are included with Windows XP including Service Pack 1 and Service Pack 2 See Disabling Windows XP firewalls on page 39 m The NT Client Install tool in the Symantec System Center is renamed to RemoteClient Install Migrating clients by using the CD To migrate from an earlier version of Symantec AntiVirus you can follow the standard installation procedure for installing a client To migrate clients by using the CD 1 From the Symantec AntiVirus CD run Setup exe 2 Inthe Symantec AntiVirus panel click Deploy Symantec AntiVirus 3 Proceed with the upgrade process Migrating clients by using the Symantec System Center To migrate from an earlie
21. snap in Symantec System Center lets you manage from the Symantec System Center Symantec AntiVirus on workstations and m Setup and administer Symantec network servers AntiVirus server and client groups m Manage antivirus protection on computers that run Symantec AntiVirus m Configure groups of computers that run Symantec AntiVirus m Manage events Configure alerts m Perform remote operations such as virus scans and virus definitions files updates ClientRemote Install This tool lets you remotely install Install this component to manage remote tool Symantec AntiVirus to one or more client installations Windows based computers You can also run this tool from the Symantec AntiVirus CD AV Server Rollout tool This tool lets you remotely install Install this component to manage remote Symantec AntiVirus server to the server installations from the Symantec Windows based computers and NetWare System Center servers that you select You can also run this tool from the Symantec AntiVirus CD How Symantec AntiVirus works Symantec AntiVirus lets you deploy and centrally manage virus definitions files and firewall policy files on clients according to the requirements of your enterprise To protect against viruses and other threats that are not yet defined in files you can use the Digital Immune System The Digital Immune System is a fully automated closed loop antivirus system that manages the e
22. 1 Inthe Setup Progress panel select a server and then click View Errors 2 When you are done click Close Note When installing to a Windows computer you must restart the computer when the installation completes If you ve installed to any NetWare computers you need to load the appropriate NLMs See Manually loading the Symantec AntiVirus NLMs on page 126 Manually loading the Symantec AntiVirus NLMs After you install the Symantec AntiVirus server software you must run Vpstart nlm on each NetWare server to complete the installation You can do this at the server console if you have rights or by using RConsole for IP protocol networks Manually load the Symantec AntiVirus NLMs After installation you must use the Install switch to load Vpstart nlm for the first time If you selected automatic startup during installation the NLMs will load automatically the next time that the server restarts If you selected manual startup you must manually load Vpstart nlm every time that you restart the server Note At the NetWare console do not add the path to the command specified Type the command exactly as it appears These NetWare commands are case sensitive Installing Symantec AntiVirus servers 127 Deploying the server installation across a network connection To manually load the Symantec AntiVirus NLMs for the first time Atthe server console type the following Load Sys Sav Vpstart nlm Install
23. 76 Upgrading the Symantec System Center for your scenario 77 Installing the Symantec System Center cccecsesseseseeeeseseeeeseeseseseeeees 79 Unlocking the migrated Server group ceceseeseseseeeeseeseceseeceseeeseseeetsees 79 Migrating management Servers ceceeseesseceeseseeseeseeeeseeseessecesecseeseeseeeaeeneees 80 Before you migrate management Servers cceseceeeeseseseseseeeeeeeeeeeeeees 81 Migrating the first management servers ccceesesesesssesseseeeceeeseseseseeees 81 About migrating subsequent servers 0 eeecesesesseseseseeeeseseeeeseeeeseseeeees 82 Migrating from Symantec AntiVirus on NetWare platforms 83 Preventing errors when the logon script is used ceceeeseeseseeeeeees 84 About VPStart commands oc essesesesseeeeeeeeececeeesescseseeeeeeeeceeeseesaceeeees 84 About migration from other server antivirus products 0 0 85 Chapter 5 Chapter 6 Contents Migrating client software oo eessesssesesecesesesesesessessesseseeesesesesesseeseessesseseseseas 85 Before you migrate client software oo ccesesesesesesesesesesesetsessseeeseseeesesens 85 Migrating clients by using the CD 0 ce ceceeseseseeseceseeseseeeceseeeeseseeeesees 86 Migrating clients by using the Symantec System Center 05 86 Additional client migration methods 0 ccecceesseseseeseceteeeeseeeeeeseeees 86 How to determine parent servers and policy cccc
24. Administrator on computers that run legacy client software is unsupported Migrate the legacy client software before you install Symantec Client Firewall Administrator Installing and configuring the Central Quarantine The Central Quarantine is composed of the Quarantine Server and the Quarantine Console The Quarantine Server and the Quarantine Console can be installed on the same or different supported Windows computers The Quarantine Server is managed by the Quarantine Console which snaps in to the Symantec System Center To manage the Central Quarantine from the Symantec System Center console the Quarantine Console snap in must be installed 92 Installing Symantec AntiVirus management components Installing and configuring the Central Quarantine Installation of the Central Quarantine requires the following tasks Installing the Quarantine Console snap in Installing the Quarantine Server Attaching a management server to the Central Quarantine Configuring servers and clients to use the Central Quarantine For complete information see the Symantec Central Quarantine Administrator s Guide on the Symantec AntiVirus CD Installing the Quarantine Console snap in The Quarantine Console snap in lets you manage submissions to the Quarantine Server To install the Quarantine Console snap in 1 On the computer on which the Symantec System Center is installed insert the Symantec AntiVirus CD into the CD ROM drive I Sym
25. Next Using the Symantec System Center Program x Symantec System Center is the program you use to administer protected servers and clients on your network If not already installed you would need to Install Symantec AntiVirus Management Snap In on the machine where Symantec System Center is installed If you installed Symantec System Center on a Windows NT 72000 workstation you can run it from Start gt Programs gt A Symantec System Center gt Symantec System Center Console u sT lt Back Cancel Installing Symantec AntiVirus servers 125 Deploying the server installation across a network connection 6 Inthe Using the Symantec System Center Program panel click Next Setup Summary 7 Inthe Setup Summary panel read the message that reminds you that you will need your password to unlock the server group in the Symantec System Center console and then click Finish Setup Progress jy Aca Installing Server Copying files 100 lt no errors gt 8 Inthe Setup Progress panel view the status of the server installations 9 Finish the installation See Checking for errors on page 126 126 Installing Symantec AntiVirus servers Deploying the server installation across a network connection Checking for errors When Symantec AntiVirus server is installed to all of the computers that you specified you can check to see if any errors were reported To check for errors
26. Next and then click Finish Right click the new virtual directory and then click Properties In the Properties window on the Virtual Directory tab change the Execute Permissions to None and then click OK To configure Apache Web Server 1 In a text editor open Srm conf The Srm conf file is installed by default under C Program Files Apache Group Apache conf Type the following five lines at the end of the Srm conf file DirectoryIndex default htm lt VirtualHost 192 168 11 123 gt ServerName machinename DocumentRoot C Client Webinst lt VirtualHost gt For the VirtualHost Replace 192 168 11 123 with the IP address of the computer on which Apache HTTP Server is installed For ServerName Replace machinename with the name of the server For the Specify the folder in which you copied the Web DocumentRoot installation files for example C Client Webinst Double quotation marks are required to specify the DocumentRoot If the quotation marks are omitted Apache services might not start 152 Installing Symantec AntiVirus clients Web based deployment Customizing the deployment files Two files must be modified for the deployment Start htm resides in the root of the Webinst directory Files ini resides in the Webinst subdirectory Customizing Start htm The parameters in the Start htm file contain information about the Web server and the locations of the files that need to be installed The configura
27. SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS lt Back Cancel In the License Agreement panel click I accept the terms in the license agreement and then click Next i Symantec System Center InstallShield Wizard Select Components x Please select From the list below Ss symantec Installshield To install a component click the check box next to it IF the check box is empty that component will not be installed VV Symantec em Genter Files required J Alert Management System Console IV Symantec Antivirus Snap In IV Symantec Client Firewall Snap In IV AY Server Rollout Tool IV Client Remote Install Tool If Microsoft Management Console 1 2 or later is not installed on the computer a message indicates that you must allow it to install In the Select Components panel check any of the following components that you want to install m Alert Management System Console m Symantec AntiVirus Snap In 48 Installing Symantec AntiVirus for the first time Installing the Sym
28. To install to a different Folder click the Change button and select another Folder Destination Folder C Program Files Symantec Quarantine Server Change Installshield Installing Symantec AntiVirus management components 95 Installing and configuring the Central Quarantine 5 Inthe Destination Folder panel do one of the following m To accept the default destination folder click Next m Click Change locate and select a destination folder click OK and then click Next f Symantec AntiVirus Central Quarantine InstallShield Wizard Setup Type Please select an option below EP Installsmiela 6 Inthe Setup Type panel select one of the following m Internet based Recommended m E mail based 7 Click Next f Symantec AntiVirus Central Quarantine InstallShield Wizard Maximum Disk Space Please enter information below Igstell Shiela 96 Installing Symantec AntiVirus management components Installing and configuring the Central Quarantine 8 Inthe Maximum Disk Space panel type the amount of disk space to make available on the server for Central Quarantine submissions from clients and then click Next fe Symantec Anti irus Central Quarantine InstallShield Wizard Contact Information Please enter information below Company Name Contact Name 800 123 4567 lemail address com ek mer J cancel 9 Inthe Contact Informa
29. are distributed such as setting the number of threads to use time intervals and so on Threat Detection in alternate data streams Scans now search for viruses and threats in alternate data streams AMD 64 bit support Symantec AntiVirus now supports AMD 64 bit Opteron and Athlon processors as an antivirus client Quick Scan Quickly scans for the most common viruses and security risks that might be loaded into memory and in common infection locations Full Scan Thoroughly scans for all viruses and security risks in the boot sector registry programs that are loaded into memory and all files and folders Dropped support for IPX Symantec AntiVirus management communications no protocol longer supports the IPX protocol Dropped support for 7 6 client management This version of Symantec AntiVirus no longer supports the management of version 7 6 clients but does support the migration of the clients to this version 22 Introducing Symantec AntiVirus Components of Symantec AntiVirus Components of Symantec AntiVirus Table 1 2 lists and describes the main components of Symantec AntiVirus Table 1 2 Components of Symantec AntiVirus The Symantec System Center Performs management operations such as the following m Installing antivirus protection on workstations and network servers m Updating virus definitions m Managing network servers and workstations running Symantec AntiVirus
30. drive b Symantec Anti irus Corporate Edition iol x symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Browse CD Visit the Getting Started page on Symantec com 2 Inthe Symantec AntiVirus panel click Install Administrator Tools gt Install LiveUpdate Administrator 3 Follow the on screen instructions Installing Symantec AntiVirus management components 101 Installing and configuring the LiveUpdate Administration Utility To configure the LiveUpdate Administration Utility 1 2 On the Windows taskbar click Start gt Programs gt LiveUpdate Administration Utility gt LiveUpdate Administration Utility Click Retrieve Updates T LiveUpdate Administration Utility File View Tools Help r Product Updates Languages of Updates M Brazilian Portuguese T Chinese Simplified U T Chinese Traditional E I Czech Host File Editor Symantec Product Line T Enterprise Security Manager wy I Ghost T Intruder Alert T LiveAdvisor Updates M LiveUpdate Custom r Download Directory Log File Browse In the LiveUpdate Administration Utility window under Download Directory type or select the download directory on your LiveUpdate server This is the location in which the update packages and virus definitions files will be stored once they are downloaded from Symantec Files are download
31. installation you can import the text file and add the listed computers to the computers on which you want to install the server program Note The Import feature is designed for use with supported Windows based operating systems only It is not intended for use with NetWare To create a text file with IP addresses to import 1 Ina text editor such as Notepad create a new text file 2 Type the IP address of each computer that you want to import on a separate line For example 192 168 1 1 192 168 1 2 192 168 1 3 Installing Symantec AntiVirus servers Before you install You can comment out IP addresses that you do not want to import with a semicolon or colon For example if you included addresses in your list for computers that are on a subnet that you know is down you can comment them out to eliminate errors 3 Save the file to a location that you can access when you run the server installation program About verifying network access and privileges Review the following before installing the Symantec AntiVirus server program m Sharing must be enabled on the Windows computer on which you install Symantec AntiVirus server The installation program uses the default shares such as c and admin When you install Windows these shares are enabled by default If you changed the share names or disabled sharing to the default shares the installation program cannot complete the Symantec AntiVirus server installation m
32. installed in a workgroup the Local Security Policy for Network Access Sharing and Security model is set to Guest instead of Classic You must set this value to Classic to install software remotely on each server and client Planning the installation 41 About disabling other anti security risks programs Note This default does not apply to Windows XP computers that are installed in a domain To permit remote software installation on Windows XP computers 1 Click Start gt Settings gt Control Panel gt Administrative Tools gt Local Security Policy gt Local Policies gt Security Options 2 Locate the policy for Network access Sharing and Security model for local accounts 3 Change the setting from Guest only local users authenticate as Guest to Classic local users authenticate as themselves About disabling other anti security risks programs The current version of Symantec AntiVirus scans for security risks that are associated with adware and spyware runs in real time and might cause conflicts with similar products that other vendors offer Before migrating antivirus servers and clients disable or remove similar products that other vendors offer especially those products that run in real time 42 Planning the installation About disabling other anti security risks programs Installing Symantec AntiVirus for the first time Before you This chapter includes the following topics m Before you install
33. limitations on liability shall survive termination Software and documentation is delivered Ex Works California U S A or Dublin Ireland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia 8 Additional Uses and Restrictions A If the Software You have licensed is a specified Symantec AntiVirus for a corresponding third party product or platform You may only use that specified Software with the corresponding product or platform You may not allow any computer to access the Software other than a computer using the specified product or platform In the event that You wish to use the Software with a certain product or platform for which there is no specified Software You may use Symantec AntiVirus Scan Engine B If the Software you have licensed is Symantec AntiVirus utilizing Web Server optional licensing as set forth in the License Module the following additional use s and restriction s apply i You may use the Software only with fi
34. one of the following m Inthe Server Name text box type the name and then click Next m Click Browse select a server click OK to confirm and then click Next If you don t see the server that you want click Find Computer and search for the computer by name or IP address In the Ready to Install the Program panel click Install To finish an unmanaged installation 1 In the Install Options panel do the following m Ifyou want to enable Auto Protect ensure that Auto Protect is checked m If you want to run LiveUpdate at the end of the installation ensure that LiveUpdate is checked Click Next In the Ready to Install the Program panel click Install Installing Symantec AntiVirus clients 143 Deploying the client installation across a network connection 4 Ifyou chose to run LiveUpdate after installation do the following m Follow the instructions in the LiveUpdate Wizard m When LiveUpdate is done click Finish 5 Inthe Symantec AntiVirus panel click Finish Deploying the client installation across a network connection You can remotely install the Symantec AntiVirus client to computers running supported Microsoft Windows operating systems that are connected to the network You can install to multiple clients at the same time without having to visit each workstation individually An advantage to remote installation is that users do not need to log on to their computers as administrators prior to the install
35. scanned when the user opens the message Over a slow connection with a large attachment this slows mail performance Note Symantec AntiVirus does not support the scanning of Exchange files or folders that are used on a Microsoft Exchange server Scanning an Exchange directory can cause false positive virus detections unexpected behavior on the Exchange server or damage to the Exchange databases If you install Symantec AntiVirus on a computer that is a Microsoft Exchange server you should exclude the Microsoft Exchange directory structure from Auto Protect scans For more information on excluding directories on email servers from Auto Protect scans see the Symantec AntiVirus Reference Guide For additional information on using Symantec AntiVirus products with Exchange servers see the Symantec Knowledge Base Symantec AntiVirus protects both incoming and outgoing email messages that use the POP3 or SMTP communications protocol When Auto Protect scanning for Internet email is enabled Symantec AntiVirus scans both the body text of the email and any attachments that are included If you do not want to install the extra layer of protection provided by Internet email support you can deselect the Internet email scanning component during installation Note If your network is configured to use non standard ports for the POP3 or SMTP protocols after you have installed Symantec AntiVirus you must configure the POP3 or SMTP ports that Sy
36. the installation may fail without notification For 64 bit installations run Setup exe from the SAVWIN64 folder in the root of the CD Symantec AntiVirus Corporate Edition Ss symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Browse CD Visit the Getting Started page on Symantec com 7 Installing Symantec AntiVirus clients 141 Installing Symantec AntiVirus clients locally 4 Inthe Symantec AntiVirus panel click Install Symantec AntiVirus gt Install AntiVirus Client i Symantec Anti irus InstallShield Wizard Welcome to the InstallShield Wizard for Symantec AntiVirus The InstallShield R Wizard will install Symantec Antivirus on your computer To continue click Next WARNING This program is protected by copyright law and international treaties y In the Welcome panel click Next g Symantec Anti irus Client InstallShield Wizard License Agreement Please read the following license agreement carefully symantec SYMANTEC SOFTWARE LICENSE AGREEMENT ENTERPRISE ANTIVIRUS SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE
37. the command line See About customizing client installation files by using msi options on page 136 A common scenario for network administrators who use msi deployment through Active Directory is to patch existing installations To patch a Windows Installer based installation by using Active Directory the primary method that is supported is to apply a patch msp file to an installation package and then redeploy the installation package to all of the computers that require the patch Distributing msp files individually as a means of updating clients is not supported by using Active Directory For more information on working with patches by using Active Directory see the Microsoft Knowledge Base For Active Directory and Tivoli deployment instructions see the documentation on deploying Windows Installer msi installation files that is provided with the environment that you use About installing clients with Microsoft SMS Microsoft SMS administrators can use a package definition file pdf to distribute Symantec AntiVirus to clients For your convenience a package definition file Savce pdf is on the Symantec AntiVirus CD in the Tools Bkoffice folder To distribute Symantec AntiVirus with SMS you typically complete the following tasks m Create source directories to store each Symantec AntiVirus component that you plan to distribute m Create a query to identify clients that have sufficient free disk space to install
38. the software Installing Symantec AntiVirus clients 159 About installing clients using third party products m Create a workstation package to distribute the software m Generate an SMS job to distribute and install the workstation package on clients In a workstation package you define the files that comprise the software application to be distributed and the package configuration and identification information The Savce pdf file has its package configuration and identification information already defined You can import the file into your workstation package The installation folder must be copied locally before you run the installation using SMS Note If you deploy files by using Microsoft Systems Management Server SMS you might need to disable the Show Status Icon On The Toolbar For All System Activity feature on the clients in the Advertised Programs Monitor In some situations Setup exe might need to update a shared file that is in use by the Advertised Programs Monitor If the file is in use the installation will fail For more information on using SMS see the Microsoft Systems Management Server documentation About installing clients with Novell ZENworks You can use the Novell ZENworks Application Launcher to distribute Symantec AntiVirus client After ZENworks is installed on the NetWare server and rolled out to NetWare clients through a logon script complete the following tasks m From Network Adminis
39. using the Internet To change the client s status to managed use one of the following methods m Reinstall the client from the server or use one of the other installation methods m Copy the configurations file Gre dat from the intended parent server to the client This method is faster and requires fewer resources See Configuring clients with the Grc dat configuration file on page 160 If you make the Symantec AntiVirus CD available on a shared network drive users must map to that drive on their workstations to ensure the successful installation of all components Install Symantec AntiVirus clients locally When you install Symantec AntiVirus client you start the installation set up the client as either a managed or unmanaged client and finish the installation 140 Installing Symantec AntiVirus clients Installing Symantec AntiVirus clients locally To start the installation 1 If users will run the client in managed mode inform them of the Symantec AntiVirus server to which they will connect The installation program prompts them for this information Give users access to the Symantec AntiVirus CD Do one of the following m For installation on a 32 bit computer in the root of the CD have users run Setup exe m For installation on a 64 bit computer run Setup exe from the D SAVWIN64 folder Follow the on screen instructions Warning If the 32 bit version of Setup exe is run on a 64 bit computer
40. versions of Symantec antivirus products which helps to minimize risk and continually increase the quality of security tools available to administrators The Symantec AntiVirus client and server installation programs use Microsoft Windows Installer msi technology which provides flexibility a smaller deployment size in field patching and a variety of deployment options for migrating from earlier versions of Symantec products to the current version 68 Migrating to the current version of Symantec AntiVirus About migration This chapter includes information on the supported and unsupported migration paths when upgrading to the current version of Symantec AntiVirus For the most current information on migration see the Symantec Knowledge Base Note The user interface that appears when you install software from the CD and from the Symantec System Center console is relatively unchanged Because you are migrating from one version to another this chapter does not include step by step procedures for installing software Before you begin migration read and understand the following topics m About migrating to the SSL communications architecture m Disable security risk programs from other vendors m How migration works m Steps to migrating to the current version About migrating to the SSL communications architecture This version of Symantec AntiVirus uses SSL and digital certificates to provide secure communication paths and authe
41. 1 Inthe Symantec System Center console right click the server group that you want to configure and then click All Tasks gt Symantec AntiVirus gt Client Auto Protect Options 2 Inthe Client Auto Protect Options dialog box on the File System tab check Enable Auto Protect click the lock icon so that it is locked and then click Advanced 60 Installing Symantec AntiVirus for the first time Installing client software 3 Inthe Auto Protect Advanced Options dialog box familiarize yourself with the various settings and verify that the options under Threat Tracer are checked 4 Click OK 5 On the tab that corresponds with your email system check Enable Auto Protect Your tab options are m Internet E mail Lotus Notes m Microsoft Exchange 6 Click OK Installing client software You have two primary options for installing client software You can install the software from the Symantec System Center or you can install the software from the installation CD You can also install client software by using Web based installations and logon scripts See Installing Symantec AntiVirus clients on page 133 This section includes the following topics m About disabling the Windows XP firewall m Installing client software by using the Symantec System Center m Installing client software from the CD About disabling the Windows XP firewall Windows XP with Service Packs 1 and 2 includes firewalls that can interfere wit
42. Add and then type the password for Server Group 5 Click Finish to proceed with the update 6 When the update process is finished click Close and then restart the computer To migrate from an unsupported version of Symantec AntiVirus on NetWare platforms 1 On the servers that you want to migrate that run Symantec AntiVirus on NetWare platforms unload Symantec AntiVirus from the Symantec AntiVirus console on the server with VPStart Remove If you do not unload the Symantec AntiVirus NLM and you try to install the current version of Symantec AntiVirus the installation will fail when you try to load VPStart Install 2 Remove the Symantec AntiVirus files from the server 3 Use the NetWare Administrator Nwadmin32 exe or Nwadmn95 exe to remove the Symantec AntiVirus server object from the NDS tree 4 Remove the Symantec AntiVirus load line from Autoexec ncf if necessary 5 From the Symantec AntiVirus CD run Setup exe to install Symantec AntiVirus to your NetWare server 6 When prompted to select Install or Update click Install 84 Migrating to the current version of Symantec AntiVirus Migrating management servers 7 Select the server groups for the NetWare servers You can move the servers between server groups later All settings from the earlier version of Symantec AntiVirus are lost and must be reset in the Symantec System Center after Symantec AntiVirus is installed You can uninstall the Symantec AntiVirus client c
43. AntiVirus 64 bit client version 10 0 does not support Intel Itanium 2 processors which were supported in version 9 0 m Symantec Client Firewall Administrator m Norton AntiVirus m Norton Internet Security m Antivirus products from other vendors If Norton SystemWorks is detected when the Symantec AntiVirus setup program runs Symantec AntiVirus will not install Unsupported migration of Administrator tools Symantec AntiVirus migration is not supported for the following Administrator tools m Symantec System Center m LiveUpdate Administrator m Quarantine Server and Quarantine Console You must uninstall previous versions of these tools and then install the latest version Custom settings may be lost If you are not migrating from a supported migration path any custom settings that you have are not saved during the migration process On supported platforms custom settings on clients and servers are preserved during migration 74 Migrating to the current version of Symantec AntiVirus Symantec System Center upgrade scenarios Settings that are preserved for supported platforms include the following m Scheduled scans and LiveUpdate sessions m All scan options m Symantec Client Firewall policy files m All Auto Protect options m Custom exclusions and file extensions to scan m LiveUpdate host files m Symantec AntiVirus activity logs m Quarantine forwarding information Quarantine items are automatically migr
44. Attaching a management server to the Central Quarantine Attaching an antivirus server to the Quarantine Server enables you to submit infected files to the Quarantine server For details on how to attach a server that is not on the same computer as the Quarantine server see the Symantec Central Quarantine Administrator s Guide on the Symantec AntiVirus CD To attach an antivirus server to the Central Quarantine 1 2 Start the Symantec System Center In the left pane right click Symantec Central Quarantine and then click Attach to server In the Select Computer panel click This computer and then click Finish On the Console menu click Save Configuring servers and clients to use the Central Quarantine You must configure all existing and future servers and clients in a server group to forward quarantined files to the Quarantine Server To configure servers and clients to use Central Quarantine 1 In the Symantec System Center console in the left pane right click the server group that you created when you installed the antivirus server Click Unlock Server Group and then unlock the server group Right click the server group and then click All Tasks gt Symantec AntiVirus gt Quarantine Options In the Symantec AntiVirus Management Snap In dialog box click Yes In the Quarantine Options dialog box check Enable Quarantine or Scan and Deliver Under Server Name type the host name of the local computer Und
45. ENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 4 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether or not You accept the Software 5 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5
46. Ifyou log on to a Windows domain and are put into a regular domain group without administrator rights over the local computer you cannot install m Use the following command to enable server installation if you are a local administrator with a different password than the domain administrator net use machinename ipc user username password The rights that you need to install to server and client computers depend on the server platform and version About deploying to a target computer without granting administrator privileges You can deploy an installation that does not require administrator privileges using the Microsoft Management Console Symantec AntiVirus client and server installations are Windows Installer packages which means that you can use elevated privilege settings to enable installation on a target computer without granting administrator privileges For more information on enabling elevated privileges during installation for Windows Installer components see the Microsoft Management Console documentation 110 Installing Symantec AntiVirus servers Before you install About installation order for Citrix Metaframe on Terminal Server Symantec AntiVirus does not support drive remapping for Citrix Metaframe If you plan to use Citrix Metaframe and remap your drives complete the following tasks in the order in which they are listed Install Citrix Metaframe m Remap the drives m Install Symantec AntiVirus server
47. OF WARRANTY UNLESS SPECIFIED IN THIS AGREEMENT ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID 5 LIMITATION OF LIABILITY LIMITATION OF LIABILITY TO THE EXTENT NOT PROHIBITED BY LAW IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event will Sun s liability to you whether in contract tort including negligence or otherwise exceed the amount paid by you for Software under this Agreement The foregoing limitations will apply even if the above stated warranty fails of its essential purpose 6 Termination This Agreement is effective until terminated You may terminate this Agreement at any time by destroying all copies of Software This Agreement will terminate immediately without notice from Sun if you fail to comply with any provision of this Agreement Upon Termination you must destroy all copies of Software 7 Export Regulations All Software and technical data delivered under this Agreement are subje
48. OR BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE I DO NOT AGREE OR NO BUTTON OR OTHERWISE INDICATE REFUSAL AND MAKE NO FURTHER USE OF THE SOFTWARE 1 License The software and documentation that accompanies this license collectively the Software is the proprietary property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This license governs any releases revisions or enhancements to the Software that the Licensor may furnish to You Except as may be modified by an applicable Symantec license certificate license coupon or license key each a License Module that accompanies precedes or follows this license and as may be further defined in the user documentation accompanying the Software Your rights and obligations with respect to the use of this Software are as follows You may A use the number of copies of the Software as have been licensed to You by Symantec under a License Module If the Software is part of a suite containing multiple Software titles the total number of copies You may use in any combination of Software
49. OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE Do you agree to the terms of the preceding Symantec License Agreement lage I disagree lt Back Cancel 2 Inthe License Agreement panel click I agree and then click Next Select Items gas Select the items you want to install i IV Server program approx 380 MB Installs Services to the Windows NT servers you select and NLMs to the NetWare servers you select A ga JA Alert Management System AMS approx 15 MB fann aaan E Installs AMS to this computer and the servers you select i oN AMS can send virus alerts via pager email beeper etc s AB NOTE this option has no effect if AMS has been removed from the distribution package lt Back Cancel 3 Inthe Select Items panel ensure that Server program is checked If you plan to use Alert Management System AMS7 ensure that it is checked See Wh
50. Protect after installation default m O0 Disables Auto Protect after installation Optional RUNLIVEUPDATE lt val gt Determines whether LiveUpdate is enabled as part of the installation where lt val gt is one of the following E 1 Enables LiveUpdate after installation default m O0 Disables LiveUpdate after installation Note LiveUpdate is a required component of the Symantec AntiVirus installation Optional SYMPROTECTDISABLED lt val gt Determines whether SymProtect is enabled as part of the installation where lt val gt is one of the following m 1 Disables SymProtect after installation m 0 Enables SymProtect after installation default Optional Symantec AntiVirus server features These features are used by the Windows Installer ADDLOCAL command to specify the features that are installed Windows Installer msi command line reference 169 Client installation properties and features Table A 3 describes the features that are configurable for the Symantec AntiVirus server installation Table A 3 Symantec AntiVirus server features SAVMain Specifies the basic Symantec AntiVirus server files This feature is required SAVUI Makes the user interface available to the target computer This feature is optional SAVHelp Include Symantec AntiVirus Help files This feature is optional Client installation properties and features You can customize how Windows Instal
51. SOFTWARE EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 7 Trademarks and Logos You acknowledge and agree as between you and Sun that Sun owns the SUN SOLARIS JAVA JINI FORTE and iPLANET trademarks and all SUN SOLARIS JAVA JINI FORTE and iPLANET related trademarks service marks logos and other brand designations Sun Marks and you agree to comply with the Sun Trademark and Logo Usage Requirements currently located at http www sun com policies trademarks Any use you make of the Sun Marks inures to Sun s benefit 8 Source Code Software may contain source code that is provided solely for reference purposes pursuant to the terms of this Agreement Source code may not be redistributed unless expressly provided for in this Agreement 9 Termination for Infringement Either party may terminate this Agreement immediately should any Software become or in either party s opinion be likely to become the subject of a claim of infringement of any intellectual property right For inquiries please contact Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A LFI 124423 Form ID 011801 Contents Technical support Chapter 1 Chapter 2 Chapter 3 Introducing Symantec AntiVirus About Symantec AntiVirus c ccceescscesesssecsesseseseseeseeeeseseeeesceeecseeeeseeesaeseseees 19 What s new in this release ee eesseseseseseeeeseeeeeceseseseseee
52. SymProtect after installation default Optional RUNLIVEUPDATE lt val gt Determines whether LiveUpdate is enabled as part of the installation where lt val gt is one of the following E 1 Enables LiveUpdate after installation default m O0 Disables LiveUpdate after installation Note LiveUpdate is a required component of the Symantec AntiVirus installation Optional Windows Security Center features These properties apply to unmanaged clients only The Symantec System Center controls these properties for managed clients Table A 5 describes the properties that are configurable to control interaction between users and Windows Security Center WSC running on Windows XP with Service Pack 2 Table A 5 Windows Security Center properties WSCCONTROL lt val gt Controls WSC where lt val gt is one of the following m 0 Do not control default 1 Disable once the first time it is detected E m 2 Disable always m 3 Restore if disabled Windows Installer msi command line reference 171 Client installation properties and features Table A 5 Windows Security Center properties WSCAVALERT lt val gt Configures antivirus alerts for WSC where lt val gt is one of the following m O Enable E 1 Disable default m 2 Do not control WSCFWALERT lt val gt Configures firewall alerts for WSC where lt val gt is one of the following gO Enable a 1 Disable default m 2 Donot contr
53. Sys sav Vpstart nlm remove 132 Installing Symantec AntiVirus servers Uninstalling Symantec AntiVirus server Installing Symantec AntiVirus clients This chapter includes the following topics Before you install Installing Symantec AntiVirus clients locally Deploying the client installation across a network connection Installing from the client installation folder on the server Web based deployment Installing clients by using logon scripts Configuring automatic client installations from NetWare servers About installing clients using third party products Post installation client tasks Configuring clients with the Grc dat configuration file Uninstalling Symantec AntiVirus clients 134 Before you install Installing Symantec AntiVirus clients Before you install You can install the Symantec AntiVirus client program across network connections and locally Before you install Symantec AntiVirus clients review the following topics to see if they apply to your installation About creating a primary management server About client installation methods About customizing client installation files by using msi options About configuring user rights with Active Directory About Symantec AntiVirus client on a Terminal Server About Windows cluster server protection About email support About the client configurations file About creating a primary management server Before you install managed clients you must create a p
54. System Center If you migrate a primary management server in another server group migrate that server individually You can then migrate multiple secondary management servers with deployment but you must select Upgrade instead of Install See Deploying the server installation across a network connection on page 115 Note Do not install multiple management servers in a server group before you install and configure one primary management server in a server group Migrating to the current version of Symantec AntiVirus 83 Migrating management servers Migrating from Symantec AntiVirus on NetWare platforms The Symantec AntiVirus installation program detects earlier supported versions of Symantec AntiVirus on NetWare platforms However if you are migrating from a version that is not supported you must manually uninstall Symantec AntiVirus on NetWare platforms from the servers to be migrated Migrate from supported and unsupported versions of Symantec AntiVirus on NetWare platforms You can migrate from supported and unsupported versions of Symantec AntiVirus on NetWare platforms To migrate from a supported version of Symantec AntiVirus on NetWare platforms 1 From the Symantec AntiVirus CD run Setup exe 2 Inthe Symantec AntiVirus panel click Install Symantec AntiVirus gt Deploy AntiVirus Server 3 In the Welcome panel click Update and then click Next 4 Inthe Select Computers panel select the Computer Name click
55. TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS Installshield In the License Agreement panel click I accept the terms in the license agreement and then click Next In the Client Server Options panel click Client and then click Next 142 Installing Symantec AntiVirus clients Installing Symantec AntiVirus clients locally 10 In the Setup Type panel select one of the following m Complete To install all of the components that are included with the default installation m Custom To customize the installation For example in the Custom panel you can deselect any email protection components that you do not want to install Click Next In the Network Setup Type panel do one of the following m To have the client be managed by a parent server click Managed and then click Next Continue with To set up and finish a managed installation on page 142 m To have the client run without a parent server click Unmanaged and then click Next Continue with To finish an unmanaged installation on page 142 m If you are migrating from a previous version of Symantec AntiVirus as a managed client the Network Setup Type panel does not appear Continue with To finish an unmanaged installation on page 142 To set up and finish a managed installation 1 In the Select Server panel do
56. Web site if the server is connected to the Internet The default Symantec AntiVirus server installation package includes the following installation settings m Computer restart is required m File System Auto Protect is enabled after the computer is restarted Default Symantec AntiVirus client installation The default Symantec AntiVirus client installation package includes the following installation components m Symantec AntiVirus client base files including the user interface are installed m Symantec AntiVirus Help files are installed m Auto Protect Email snap ins including Microsoft Exchange Lotus Notes and Internet Email are installed and enabled if the corresponding Microsoft Exchange Outlook or Lotus Notes clients are detected The Internet Email snap in is installed by default m Symantec Quarantine client files are installed m LiveUpdate is installed and updated virus definitions files are downloaded from the Symantec Web site if the client is connected to the Internet Windows Installer msi command line reference 165 Windows Installer commands The default Symantec AntiVirus client installation package includes the following installation settings m The client is installed as an unmanaged client m Computer restart is not required m File System Auto Protect is enabled after the computer is restarted If you want to distribute a customized Grc dat file as part of a Symantec AntiVirus Windows I
57. Windows Server installation If the IIS installation option was unchecked when Windows was installed use the Windows installation CD to add the IIS service Apache Web Server Installs to version 2 0 or later for Windows UNIX and Linux platforms are also supported The Apache Web Server can be downloaded from the Apache Software Foundation Web site at http www apache org Setting up the Web server To set up the Web server complete the following tasks in the order in which they are listed Copy the installation files to the Web server Configure the Web server Copying the installation files to the Web server The same procedure is used for Internet Information Server and Apache Web Server To copy the installation files to the Web server 1 2 On the Web server create a directory called Deploy Copy the Webinst folder from the Tools folder on the Symantec AntiVirus CD to the Deploy directory Alternately if Symantec AntiVirus server is installed on the Web server you can copy the Web Install folder to the Deploy folder The default location of the Web installation directory on the server is Clt inst Webinst 150 Installing Symantec AntiVirus clients Web based deployment 3 Copy the Grc dat and installation files to the Deploy Webinst Webinst folder on the Web server from one the following locations m The Server Vphome Clt inst Win32 shared folder on the Windows based computer that is running the serve
58. Yes 50 Installing Symantec AntiVirus for the first time Installing a management server from the Symantec System Center Installing a management server from the Symantec System Center You can install a management server from the Symantec System Center which is the easiest installation method You can also install the server from the CD When you install for the first time you should install the server on the computer that contains the Symantec System Center Note Do not deploy servers in a server group until you have created a server group installed one server in the group and made it the primary management server for the group As a best practice always install a secondary management server in your server group for disaster recovery purposes If you do not and your primary management server fails you will not be able to access the server group from the Symantec System Center If you do not create a secondary management server in your server group back up the pki directory and all subdirectories If your primary server becomes corrupt you can re create it if you have the backup files to restore For details refer to the Knowledge Base articles on the Symantec Web site To install a management server from the Symantec System Center 1 Inthe Symantec System Center console in the left pane expand Symantec System Center 2 Click Tools gt AV Server Rollout xl Welcome to Symantec AntiVirus Setup IF yo
59. all the Symantec System Center Quarantine Server or Quarantine Console from the individual installation folders on the Symantec AntiVirus CD you should run Setup exe rather than running the msi installation package directly Using Setup exe ensures that all of the files that Windows Installer requires are installed on the target computer before the msi installation package runs How to prepare for the Symantec System Center installation Before you install the Symantec System Center on the computer to which you are installing the Symantec System Center you should uninstall the following m Any earlier versions of the Symantec System Center m Any earlier versions of Symantec AntiVirus including any versions of LANDesk Virus Protect The Symantec System Center can manage earlier supported versions of Symantec AntiVirus but the computer that is running the Symantec System Center must be using the current version of Symantec AntiVirus You can install the Symantec System Center console to as many computers as you need to manage Symantec AntiVirus Symantec System Center installation and Terminal Services The Symantec System Center installation is not permitted on supported Windows server operating systems when the following services run m Terminal Server and Services m Fast Switching m Remote Assistance m Remote Desktop Most server side assistant services prevent the Symantec System Center installation To install the Sym
60. antec Anti irus Corporate Edition symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Browse CD Visit the Getting Started page on Symantec com If your computer is not set to automatically run a CD you must manually run Setup exe In the Symantec AntiVirus panel click Install Administrator Tools gt Install Quarantine Console Follow the on screen instructions Installing Symantec AntiVirus management components 93 Installing and configuring the Central Quarantine Installing the Quarantine Server The Quarantine Server receives virus submissions To install the Quarantine Server 1 On the computer on which you want to install the Quarantine Server insert the Symantec AntiVirus CD into the CD ROM drive gt Symantec Anti irus Corporate Edition 9s symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Visit the Getting Started page on Symantec com 2 Inthe Symantec AntiVirus panel click Install Administrator Tools gt Install Central Quarantine i Symantec AntiVirus Central Quarantine InstallShield Wizard Welcome to the InstallShield Wizard for Symantec AntiVirus Central Quarantine The InstallShield R Wizard will install Symantec Antivirus Central Quarantine on your computer To continue click Next lt K WARNING This program
61. antec System Center Symantec Client Firewall Snap In AV Server Rollout Tool ClientRemote Install Tool If these components are not present on the computer all of them except Alert Management System Console are checked automatically 6 Click Next aa ig Symantec System Center InstallShield Wizard Destination Folder N Click Next to install to this Folder or click Change to symantec install to a different folder Installing Symantec AntiVirus for the first time 49 Installing the Symantec System Center 7 Inthe Destination Folder panel do one of the following m To accept the default destination folder click Next m Click Change locate and select a destination folder click OK and then click Next i Symantec System Center InstallShield Wizard x Ready to Install the Program The wizard is ready to begin installation symantec Click Install to begin the installation Tf you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield 8 Inthe Ready to Install the Program panel click Install i Symantec System Center InstallShield Wizard InstallShield Wizard Completed The InstallShield Wizard has successfully installed Symantec System Center Click Finish to exit the wizard 9 Inthe InstallShield Wizard Completed panel to close the wizard click Finish 10 When you are prompted to restart the computer click
62. antec System Center on supported Windows server operating systems you must first stop these services after which you can install the Symantec System Center After installation you can then restart and use these services Installing Symantec AntiVirus management components 91 Symantec System Center installation Warning The Symantec System Center will not work properly if two users who are logged on to the same system attempt to use the Symantec System Center at the same time Symantec System Center installation Silent installation of the Symantec System Center is not supported Note that after you install the Symantec System Center you must restart the computer before you run the Symantec System Center If you install another instance of the Symantec System Center and attempt to open detected server groups you are prompted to copy certificates to the computer that runs that new instance You must copy certificates when prompted Note If you are installing the Symantec System Center on a computer that runs a supported Windows server operating system you must first disable Terminal Services You can re enable Terminal Services after installation Terminal Services TermSrv exe prevents a successful installation You can disable it from Task Manager or the Services dialog box in Administrator Tools See Installing the Symantec System Center on page 45 Note Installing this version of Symantec Client Firewall
63. are by the number of users and the class of computer hardware for which the corresponding fee has been paid 2 RESTRICTIONS Software is confidential and copyrighted Title to Software and all associated intellectual property rights is retained by Sun and or its licensors Except as specifically authorized in any Supplemental License Terms you may not make copies of Software other than a single copy of Software for archival purposes Unless enforcement is prohibited by applicable law you may not modify decompile or reverse engineer Software Licensee acknowledges that Licensed Software is not designed or intended for use in the design construction operation or maintenance of any nuclear facility Sun Microsystems Inc disclaims any express or implied warranty of fitness for such uses No right title or interest in or to any trademark service mark logo or trade name of Sun or its licensors is granted under this Agreement 3 LIMITED WARRANTY Sun warrants to you that for a period of ninety 90 days from the date of purchase as evidenced by a copy of the receipt the media on which Software is furnished if any will be free of defects in materials and workmanship under normal use Except for the foregoing Software is provided AS IS Your exclusive remedy and Sun s entire liability under this limited warranty will be at Sun s option to replace Software media or refund the fee paid for Software 4 DISCLAIMER
64. ated If there are any items in Quarantine on Symantec AntiVirus clients or servers they are migrated automatically to the Symantec AntiVirus Quarantine However if any items in Quarantine are determined by Symantec AntiVirus to be uninfected they are deleted rather than migrated Symantec System Center upgrade scenarios The goal of migration is to install a new version of the Symantec System Center and display your legacy server groups An assumption is that the computer that runs the Symantec System Center is protected by and runs Symantec AntiVirus management server or client software and that it is contained in a server group Therefore the computer that runs the Symantec System Center can be in one of the following four places in a server group m On the primary management server m Onaclient that is managed by the primary server m On a secondary management server m Onaclient that is managed by a secondary server Figure 4 1 illustrates these four locations which equate to four possible scenarios for upgrading the first instance of the Symantec System Center in a server group Migrating to the current version of Symantec AntiVirus 75 Symantec System Center upgrade scenarios Figure 4 1 Symantec System Center upgrade scenarios Scenario 1 Scenario 2 Hub Switch Hub Switch Client A Client B Symantec System Center Client B Client A Symantec System Center Primary management server Primary management server Parent to Client A Scenar
65. ation if you have administrator rights to the domain to which the client computers belong To push the Symantec AntiVirus client installation to computers across your network complete the following tasks in the order in which they are listed m Start the Symantec AntiVirus client installation See Starting the client installation on page 143 m Run the Symantec AntiVirus client setup program See Running the client setup program on page 144 Starting the client installation You can install the Symantec AntiVirus client using the ClientRemote Install tool Start the client installation You can install the Symantec AntiVirus client from the Symantec AntiVirus CD or from the Symantec System Center To start the client installation from the CD 1 Insert the Symantec AntiVirus CD into your CD ROM drive 2 Inthe Symantec AntiVirus panel click Install Symantec AntiVirus gt Deploy AntiVirus Client to 2000 XP 3 Continue the installation See Running the client setup program on page 144 144 Installing Symantec AntiVirus clients Deploying the client installation across a network connection To start the client installation from the Symantec System Center 1 In the Symantec System Center console in the left pane do one of the following m Click System Hierarchy m Under System Hierarchy select any object On the Tools menu click ClientRemote Install ClientRemote Install is available only if you se
66. bout certificates refer to the Symantec AntiVirus Reference Guide in the Docs directory on your installation CD Server installation methods You can use any combination of methods that suits your network environment Note Do not deploy servers in a server group until you have created a server group installed one server in the group and made it the primary management server for the group See Configuring a primary management server on page 54 106 Installing Symantec AntiVirus servers Before you install You can install Symantec AntiVirus servers using any of the methods that are listed in Table 6 1 Table 6 1 Server installation methods Push You can push a Symantec AntiVirus server Install the Symantec System Center installation directly from the Symantec AntiVirus with the Symantec AntiVirus snap in CD or from the Symantec System Center and the AV Server Rollout tool to push the server installation from the See Deploying the server installation across a Symantec System Center network connection on page 115 Windows Installer You can create and deploy an installation package m Create acustom msi installation msi deployment using tools that are compatible with Windows package using the components Installer Symantec AntiVirus uses Windows and options specific to Symantec Installer technology for all client and server AntiVirus installations See Windows Installer msi command line referenc
67. ceeeeeeeaeaeeees 149 Setting up the Web server ccecessssesssseseseeseseseeseseeeeceseeeeseeeseseeeeseseeees 149 Customizing the deployment files oo cc ccceseseseseseeseeeeeeeseseseseeeeeees 152 Testing the installation een a E EEEE E 154 How to notify users of the download location ccceeeseseseteeeeeeeees 154 Installing clients by using logon scripts s s sssssessssseseseseereseseesssesesersrseseeseses 155 Configuring automatic client installations from NetWare servers 157 About installing clients using third party products ccccseseeeeeeeees 158 About installing clients with Active Directory and Tivoli 158 About installing clients with Microsoft SMS cceeseseseseseseeeeeees 158 About installing clients with Novell ZENworks 0 00 0 cceeseseseeeeeeeeeeees 159 Post installation Client tasks 0 eeesesesssesseeeceeeeeceseseseseseseeeeeeeeceseseeeaeeeeeees 160 Configuring clients with the Gre dat configuration file eee 160 Copying the configuration files from a management server 160 Pasting the configuration files on the client cccecesesesssseseeeeeeees 161 Uninstalling Symantec AntiVirus Clients 2 0 0 ec cceceeseseeeeseseeeeseseeeeseeeesees 161 Windows Installer msi command line reference Installing Symantec AntiVirus using command line parameters 163 Default Symantec AntiVirus server installation ceeeeeeeeeeeees 164 Default S
68. cess occurs automatically however some cases require Symantec Security Response to intervene Deploys repairs The Quarantine Agent downloads the new virus definitions and installs them on the Central Quarantine Server The updated definitions are then pushed to the submitting computer if they are needed For details about configuring the Central Quarantine and about using the Digital Immune System see the Symantec Central Quarantine Administrator s Guide What you can do with Symantec AntiVirus Symantec AntiVirus lets you do the following Protect against viruses blended threats and security risks such as adware spyware Manage the deployment configuration updating and reporting of antivirus protection from an integrated management console Manage Symantec AntiVirus clients based on their connectivity Quickly respond to virus outbreaks and deploy updated virus definitions 26 Introducing Symantec AntiVirus Where to get more information about Symantec AntiVirus Provide a high level of protection and an integrated response to security threats for all users that connect to your network including telecommuters with connections that are always on and mobile users with intermittent connections to your network Obtain a consolidated view of multiple security components across all of the workstations on your network Perform a customizable integrated installation of all of the security components and set policies sim
69. click Alphabetized List of Tools 3 Click Application Security 4 Inthe Authorized Applications dialog box in the Security group box click Enabled Users are denied access to any program that is not included in the Authorized Applications list including the Symantec AntiVirus virus scanner Installing Symantec AntiVirus servers locally If the server computer is connected to the network installing directly from the Symantec AntiVirus CD is the least preferred option because the CD might get damaged or lost and only one user can install at a time If you make the Symantec AntiVirus CD available on a shared network drive users must map to that drive on their workstations to ensure the successful installation of all components To install a Symantec AntiVirus server locally 1 Doone of the following m For installation on a 32 bit computer in the root of the CD run Setup exe m For installation on a 64 bit computer run Setup exe from the SAVWIN64 folder Continue to Step 3 114 Installing Symantec AntiVirus servers Installing Symantec AntiVirus servers locally 2 Inthe Symantec AntiVirus panel click Install Symantec AntiVirus gt Install Symantec AntiVirus r Symantec Anti irus InstallShield Wizard Welcome to the InstallShield Wizard for Symantec AntiVirus The InstallShield R Wizard will install Symantec Antivirus on your computer To continue click Next WARNING This program is protected by copyri
70. cross a network connection After you have selected the location click Next Select Computers E x Select an Available Computer on the left and an AntiVirus Server on the right then click Add You can add more than one computer to an AntiVirus Server Click Finish to start the installation s Available Computers Antivirus Servers Microsoft windows network a Accounting B AcctO1 o Engineering B Engo Add B Human Resources g GHETBYE Production Prod01 Import A lt Back Cancel In the Select Computers panel under AntiVirus Servers select a computer to act as the parent server Under Available Computers expand Microsoft windows network and then select a computer Click Add Select Computers a Select an Available Computer on the left and an Antivirus Server on the right then click Add You can add more than one computer to an AntiVirus Server Click Finish to start the installation s Available Computers AntiVirus Servers Microsoft windows network a Server Group 2 5 A Idtest 3 Idtest ca Idtest310 Idtest320 Idtest5000 sale Idtest9001 lt Remove Import lt Back Cancel Repeat steps 5 and 6 until all of the clients that you want to manage are added You can reinstall to computers that are already running Symantec AntiVirus You can also import a text file to add Windows based clients 146 Instal
71. ct to US export control laws and may be subject to export or import regulations in other countries You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export re export or import as may be required after delivery to you 8 U S Government Restricted Rights If Software is being acquired by or on behalf of the U S Government or by a U S Government prime contractor or subcontractor at any tier then the Government s rights in Software and accompanying documentation will be only as set forth in this Agreement this is in accordance with 48 CFR 227 7201 through 227 7202 4 for Department of Defense DOD acquisitions and with 48 CFR 2 101 and 12 212 for non DOD acquisitions 9 Governing Law Any action related to this Agreement will be governed by California law and controlling U S federal law No choice of law rules of any jurisdiction will apply 10 Severability If any provision of this Agreement is held to be unenforceable this Agreement will remain in effect with the provision omitted unless omission would frustrate the intent of the parties in which case this Agreement will immediately terminate 11 Integration This Agreement is the entire agreement between you and Sun relating to its subject matter It supersedes all prior or contemporaneous oral or written communications proposals representations and warranties an
72. d to install the Symantec Client Firewall snap in However doing so will not cause any problems Symantec Client Firewall is not included with Symantec AntiVirus Corporate Edition 46 Installing Symantec AntiVirus for the first time Installing the Symantec System Center To install the Symantec System Center 1 Insert the Symantec AntiVirus CD into the CD ROM drive Symantec Anti irus Corporate Edition iol x 9s symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Visit the Getting Started page on Symantec com 2 Inthe Symantec AntiVirus panel click Install Administrator Tools gt Install Symantec System Center r Symantec System Center InstallShield Wizard Welcome to the InstallShield Wizard for Symantec System Center The InstallShield R Wizard will install Symantec System Center on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Cancel Installing Symantec AntiVirus for the first time 47 Installing the Symantec System Center 3 Inthe Welcome panel click Next License Agreement Please read the following license agreement symantec carefully SYMANTEC SOFTWARE LICENSE AGREEMENT SYMANTEC CLIENT SECURITY Ido not accept the terms in the license agreement Installshield SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES
73. d prevails over any conflicting or additional terms of any quote order acknowledgment or other communication between the parties relating to its subject matter during the term of this Agreement No modification of this Agreement will be binding unless in writing and signed by an authorized representative of each party JAVA 2 RUNTIME ENVIRONMENT J2RE STANDARD EDITION VERSION 1 4 2_X SUPPLEMENTAL LICENSE TERMS These supplemental license terms Supplemental Terms add to or modify the terms of the Binary Code License Agreement collectively the Agreement Capitalized terms not defined in these Supplemental Terms shall have the same meanings ascribed to them in the Binary Code License Agreement These Supplemental Terms shall supersede any inconsistent or conflicting terms in the Binary Code License Agreement or in any license contained within the Software 1 Software Internal Use and Development License Grant Subject to the terms and conditions of this Agreement including but not limited to Section 4 Java Technology Restrictions of these Supplemental Terms Sun grants you a non exclusive non transferable limited license without fees to reproduce internally and use internally the binary form of the Software complete and unmodified for the sole purpose of designing developing testing and running your Java applets and applications intended to run on Java enabled general purpose desktop computers and serve
74. de the Symantec System Center No matter which scenario you follow to upgrade the Symantec System Center read the following information If you plan to install the Symantec System Center on a computer that runs a supported Windows server operating system disable Terminal Services Terminal Services TermSrv exe prevents a successful installation You can disable it by using Task Manager or the Services dialog box in Administrator Tools You can re enable Terminal Services after installation If legacy Quarantine Console or Server runs on a computer that you plan to migrate uninstall this software before migration Verify that the time clocks on all computers that you migrate are within 24 hours plus or minus of the time on the primary management server You can change these values if necessary after the Symantec System Center upgrade by using the Configure Login Certificate Settings dialog box in the new Symantec System Center console Symantec AntiVirus server and client communication will fail if you do not meet this requirement The upgrade is complete only after you unlock your migrated server group from the Symantec System Center console and copy the server group root certificates to the directory structure that supports the Symantec System Center when prompted Select and follow the upgrade scenario that applies to your migration See Symantec System Center upgrade scenarios on page 74 Migrating to the current version o
75. deploying clients across 143 traffic client 111 traffic planning for communications 35 NLMs automatic startup for 110 manually loading 126 Novell ZENworks Application Launcher 159 0 operating system requirements 36 P port communications 40 primary server configuring 54 protocols required 35 R remote installation in domains and workgroups 40 permitting on Windows XP computers 40 TCP port 139 35 required protocols 35 requirements operating system 36 protocols 35 RAM storage and application 37 system time 34 rights to install to NetWare servers 110 to install to target computers 33 108 S scans preventing 112 Index 177 scans continued rescanning and submitting files to Symantec Security Response 25 scheduled scans configuring 58 server group private key promoting secondary server to primary server 69 securing 68 server group root certificate copying to the Symantec System Console computer 68 naming convention 56 server group root certificate private key naming convention 56 protecting 56 server installation completing 122 deploying 115 enabling sharing 109 methods 103 rights 110 setup program 117 starting 116 verifying network access 109 servers protecting cluster servers 137 setup program for servers 117 Start htm 153 Symantec AntiVirus Terminal Server protection 111 Symantec AntiVirus snap in installing with the Symantec System Center 45 Symantec Client Firewall snap in in
76. e on Symantec AntiVirus utilizes the standard Windows Installer deployment options provided page 163 by Microsoft To use this method you must be m Determine a method for familiar with creating and deploying Windows distributing and executing the Installer programs package Why AMS is installed with Symantec AntiVirus server If you plan to use AMS to generate alerts based on antivirus events you must install AMS to every primary server While AMS is required to run only on the primary server you should install AMS to all of the computers on which you install the Symantec AntiVirus server program This lets you change primary servers without reinstalling AMS on the new primary server If a secondary server needs to be made a primary server no AMS events will be lost In the Symantec System Center you can select the computer that will perform many AMS actions AMS is required for some of the actions to run Installing AMS on more computers gives you flexibility in choosing the computers that can perform advanced alert actions such as sending pages If you do not install AMS when you install Symantec AntiVirus server you can install it later You must however install AMS to the secondary server before making the secondary server the primary server See Manually installing AMS2 server on page 130 Installing Symantec AntiVirus servers 107 Before you install About customizing server installatio
77. e installation components that have been rolled back because the installation was unsuccessful Command line examples Table A 7 includes commonly used command line examples Table A 7 Command line examples Silently install an unmanaged Symantec AntiVirus client with default settings to c SFN msiexec i Symantec AntiVirus msi INSTALLDIR C SAV qn Silently install a managed Symantec AntiVirus client that is managed by the SR1 server having the password my Pass with all of the default features except QClient Do not restart the computer and run LiveUpdate after installation and do not enable Auto Protect when the computer is ultimately restarted msiexec i Symantec AntiVirus msi ADDLOCAL SAVMain SAVUI OutlookSnapin NotesSnapin Pop3Smtp NETWORKTYPE 2 SERVERNAME SR1 SERVERGROUPPASS my Pass ENABLEAUTOPROTECT 0 RUNLIVEUPDATE 1 REBOOT ReallySuppress qn Silently install a managed Symantec AntiVirus client to the default path that is managed by the SR1 server having the password my Pass with no Symantec AntiVirus Help and no Lotus Notes Snap in Do not run LiveUpdate and do not restart the computer automatically msiexec i Symantec AntiVirus msi ADDLOCAL SAVMain SAVUI OutlookSnapin Pop3Smtp QClient NETWORKTYPE 1 SERVERNAME SR1 SERVERGROUPPASS my Pass ENABLEAUTOPROTECT 1 RUNLIVEUPDATE 0 REBOOT ReallySuppress qn 174 Windows Installer msi command line reference Command line exa
78. e the name of an existing Server Group type the user name and password for that group and then click Next m Type the name of a new server group to be created type a user name and password and then click Next In the password confirmation dialog box retype the password In the Install Options panel check one of the following m Auto Protect To enable Auto Protect m Run LiveUpdate To run LiveUpdate at the end of the installation Click Next In the Ready to Install the Program panel click Install If you chose to run LiveUpdate after installation do the following m Follow the instructions in the LiveUpdate Wizard m When LiveUpdate is done click Finish In the Symantec AntiVirus panel click Finish Deploying the server installation across a network connection Start the installation You should complete each task in the order in which it is listed The final task is required for NetWare servers only To push the Symantec AntiVirus server installation to computers across your network complete the tasks that are listed in Table 6 2 Table 6 2 Task list for installing servers across a network See Starting the server installation on page 116 Run the server setup program See Running the server setup program on page 117 Select the computers to which you want to See Selecting computers to which you want to install on page 119 install the server program Installing Symantec AntiVi
79. e to the VPHOME clt inst WIN32 share on Symantec AntiVirus server to ensure a successful installation Web Users download client installation files m Ensure that the Web server meets the from an internal Web server and then run minimum requirements the installation This option is available for m Prepare the internal Web server for computers that are running a supported deployment Windows operating system m Copy the default client installation files See Web based deployment on page 148 to the Web server or create a custom installation if desired Local You can run the installation directly from None the Symantec AntiVirus CD This is the primary installation method supported for 64 bit computers See Installing Symantec AntiVirus clients locally on page 139 136 Installing Symantec AntiVirus clients Before you install Table 7 1 Client installation methods Third party tools You can use a variety of third party m See the documentation that came with installation tools to distribute the Windows your third party installation tool for Installer based installation files instructions on using the tool m Create a custom msi installation using the components and options specific to Symantec AntiVirus installations See Windows Installer msi command line reference on page 163 See About installing clients using third party products on page 158 About customizing clien
80. ed to a temporary directory that is created by the LiveUpdate Administration Utility Once the file is downloaded it is moved to the specified Download Directory The Download Directory can be any directory on your server Under Languages of Updates select the language for downloaded packages Under Symantec Product Line check the Symantec product lines for which you want to receive packages You can select individual product components to update but you risk missing other available updates For example new virus definitions files for Symantec AntiVirus might require an engine update that is also available for download Because all installed Symantec products that use LiveUpdate now point to your intranet server it is safer to download full product lines rather than individual products 102 Installing Symantec AntiVirus management components Uninstalling Symantec AntiVirus management components Uninstalling Symantec AntiVirus management components You can uninstall all of the Symantec AntiVirus management components using Add Remove Programs in the Control Panel on the local computer You can also uninstall only the Symantec System Center Uninstalling the Symantec System Center When you uninstall the Symantec System Center all of its components including snap ins are also uninstalled You can uninstall the Symantec System Center using the Windows Add Remove Programs option To uninstall the Symantec System Center
81. eececeseeseeeeeeeeeeesees 87 Other antivirus product client Migrations 00 0 eseeeeseteeeeeteteees 87 About migrating LiveUpdate Servers cceccecssssessesesesseceseeeeseseeeeseeeseeseneees 87 Installing Symantec AntiVirus management components Before you install cscs scsi n seas eee eee vs E NANNES 89 How to prepare for the Symantec System Center installation 90 Symantec System Center installation and Terminal Services 90 Symantec System Center installation 0 0 ceseseecesesseeeseeeeceseeeeseteeeeseeees 91 Installing and configuring the Central Quarantine 0 0 eeeeseseseeeeeeeneee 91 Installing the Quarantine Console snap in ce eeeseeseseteeeeseeeeeeetees 92 Installing the Quarantine Server cceceseseesssceseseeceseeeeseeeeeseeeeeeseeeees 93 Attaching a management server to the Central Quarantine 98 Configuring servers and clients to use the Central Quarantine 98 Installing and configuring the LiveUpdate Administration Utility 99 Uninstalling Symantec AntiVirus management components 102 Uninstalling the Symantec System Center 0 cccceceeeseeseseeeeeeeeeees 102 Installing Symantec AntiVirus servers Before you install orrai eie iE E EEE EERE 103 TCP and legacy UDP communications cccceeccesseseseeeeeeteeeeseteeeeseees 104 Management servers and Certificates cceccceseesssesesetsestseeeeeess
82. eeees 62 Testing antivirus Capabilities 2 0 ccecsesseseseseeseseeceseseeceseeeceseseeseeeeeeseeeees 63 Testing antivirus configuration occ eseseeesesseseseseeeeesesesesetstseeeees 64 Testing Auto Protect reinpi canadien can ed dade 64 Testing Threat Tracer corrieron g eE 65 Migrating to the current version of Symantec AntiVirus About migration oe eee eeseeseseecesesesceseeesesesceseseeseseeeeseeeseseeeeseeecseeeeeseeeeseets 67 About migrating to the SSL communications architecture 68 Disable security risk programs from other vendors ccccceeeeeees 70 How migration WOrKS ennie e r SEEE EEE EEG 70 Steps to migrating to the current version s seesessssesesesssreseseerrseseseesese 71 Supported and unsupported server and client migration paths 72 Supported migration paths oo cccesesescesesseceseseeeeseeeeceseeecseseseeseeseseees 72 Unsupported migration paths 0 0 cccccccesesseseecesesseseseseeseeseeseeseeeeeeees 73 Unsupported migration of Administrator tools ccceeseseseseeeeeees 73 Custom settings may be lost oo ccscesesesseceseeceseseeseseeeeseseeeeseeeteeseeeeaes 73 Quarantine items are automatically migrated 0 0 eeeeeeseeeeeees 74 Symantec System Center upgrade scenarios 0 0 eeesseseesseeeseteeeeseeeeseeeees 74 Upgrading the Symantec System Center cccceccessesesesseseeeeeceeeeeseeeeseeeees 76 Before you upgrade the Symantec System Center ccccsceseseseseeees
83. ees 130 Installing Symantec AntiVirus clients Before you install ccccccessssssssssesecesesesesesesesssesseeecescseseseseeseneeesseseseseseeeeeees 134 About creating a primary management server ccceseeseseeeeseeeeeees 134 About client installation methods 0 ceeeseseseeeceeeceeeeeeeeeeeeeeeeeeseeeeees 135 About customizing client installation files by using msi options 136 About configuring user rights with Active Directory ceeeee 136 About Symantec AntiVirus client on a Terminal Server 136 About Windows cluster Server protection cccccceesesseseeessesseneesees 137 About email Sup pot secs svc seckecctescovs a e A E ENE ENS 137 About the client configurations file ccecececesesesseseseeeeeseseseseseeeeees 139 Installing Symantec AntiVirus clients locally 0 ccceeeeseeseseteeeeseteeeees 139 Deploying the client installation across a network connection 143 Starting the client installation ecesceseeeteeceseeseeeseeeeseteeeeseeees 143 Running the client setup Program ccceceseseessseseeeeseseeeeseeeeseeeeeseees 144 Installing from the client installation folder on the server cc008 147 Web based deployMe nto cececccceeseseesesesseseseeeeseseeeeseseseeseeeeseseeeeseesseseeeeaeeees 148 Web based deployment requirements cccecescesesseceseseeceseeeeseeeeees 148 About the Web server installation 0 eeseeeseseseseeceeeeese
84. elect any of the server s volume objects to install Symantec AntiVirus into NDS Select the server to install Symantec AntiVirus into the bindery Network Microsoft windows network Info 2 Destination computers J Info brosenbe2 Add gt lt Remove Import lt Back Next gt Cancel 6 Inthe Select Computers panel under Network select the computer on which you installed the Symantec System Center and then click Add 52 Installing Symantec AntiVirus for the first time Installing a management server from the Symantec System Center 7 8 9 Click Next Setup will install Symantec AntiVirus to the following computers To change destinations select a computer then click Change Destination Destination computers Server Destination Folder os Info brosenbe2 G program files sav Windows 2000 SP4 Change Destination In the Server Summary panel do one of the following To accept the default Symantec AntiVirus installation path click Next m To change the path select a computer and then click Change Destination In the Change Destination dialog box select a destination click OK and then click Next Select Symantec Anti irus Server Group d xj Symantec AntiVirus Server Group is a group of protected servers You can set Server Group wide options for the servers in a server group You can type in a new SAV server group name select an existing name or accept
85. equest and in this case the installation program will time out or stop responding To avoid this problem log on to the NDS tree before running the installation program Protecting NetWare cluster servers and volumes Symantec AntiVirus protects NetWare cluster servers and volumes by providing both Auto Protect and manual scanning for each server in the cluster Antivirus scanning of each volume in a cluster is managed by the server that has ownership of the volume If the server with ownership of a cluster volume fails NetWare transfers the ownership of the volume to another server in the cluster which then automatically takes over the antivirus scanning tasks To protect NetWare cluster servers and volumes Launch Symantec AntiVirus after all volumes have been mounted and cluster services have been started in the Autoexec ncf file Launching Symantec AntiVirus once these tasks are completed ensures that all volumes are detected Terminal Server protection You can install either Symantec AntiVirus client or server to Terminal Servers Symantec AntiVirus protection works on Terminal Servers in much the same way that it works on Windows 2000 2003 file servers Alerting is the only difference Note To install the Symantec System Center on a Terminal Server you must first stop Terminal Services You can then restart Terminal Services after the Symantec System Center installation Users who are logged on to the server console rece
86. er This architecture also deploys a separate LiveUpdate server from which antivirus servers and clients receive the latest virus definitions files By using a LiveUpdate server only one computer retrieves the virus definitions files over the Internet which preserves firewall bandwidth It is possible to manage over 100 000 clients with each antivirus management server both primary and secondary so it is possible to manage very large environments with one server group Most large environments however configure server groups by geographic location and might use one server group for email servers which have special requirements For details refer to the Symantec AntiVirus Reference Guide Planning the installation 33 Administrative rights and msi files In large deployments you might also need to tune how virus definitions update files are distributed by specifying the number of threads to use on a server and the time intervals to wait before pushing out additional updates You can set these options by using the Server Tuning Options tabs in the Symantec System Center Note Every server group which you create and manage by using the Symantec System Center requires one primary management server As a best practice each server group should contain at least one secondary management server for disaster recovery purposes Very large deployments might use multiple instances of the Symantec System Center in different geographic location
87. er port type the local port number to use The port number should be greater than 1024 Installing Symantec AntiVirus management components 99 Installing and configuring the LiveUpdate Administration Utility 8 Click OK 9 Onthe Console menu click Save Installing and configuring the LiveUpdate Administration Utility You can use the LiveUpdate Administration Utility to create a single download point for virus definitions and updates to Symantec products that use LiveUpdate You can set up a LiveUpdate server on one or more Internet ready computers to distribute updates across an internal local area network LAN For more information see the LiveUpdate Administrator s Guide on the Symantec AntiVirus CD To set up a LiveUpdate server with the LiveUpdate Administration Utility and to set up servers to retrieve updates from the LiveUpdate server complete the following tasks m Install the LiveUpdate Administration Utility Configure the LiveUpdate Administration Utility scheduling from the Symantec System Center console to download updates from Symantec m Configure the LiveUpdate Administration Utility Specify the packages to download and the directory to which the packages will be downloaded If you have workstations that are connected to a UNC network location the user who is logged on to the network must have access rights to the network resource The user name and password that are supplied in the host file are ignored
88. erver for NetWare 15 MB 116 MB disk space 70 MB disk space for server files and 46 MB disk space for the client disk image 20 MB disk space for AMS server files if you choose to install the AMS server Static IP address recommended Note Symantec AntiVirus is not supported on NetWare servers that run SFT III 38 Planning the installation System requirements Table 2 3 RAM storage and application requirements Quarantine Console 64MB m 35 MB disk space Internet Explorer 5 5 Service Pack 2 or later Microsoft Management Console version 1 2 or later If MMC is not already installed you will need 3 MB free disk space 10 MB during installation Central Quarantine 128 MB m 40 MB disk space for Quarantine Server Server m 500 MB to 4 GB disk space recommended for quarantined items m Internet Explorer 5 5 with Service Pack 2 or later Minimum swap file size of 250 MB Note If you run Windows XP system disk space usage is increased if the System Restore functionality is enabled For more information on how System Restore works see the Microsoft operating system documentation Symantec AntiVirus 64MB m 55 MB disk space client 32 bit Terminal Server clients connecting to a computer with antivirus protection have the following additional requirements m Microsoft Terminal Server RDP Remote Desktop Protocol client m Citrix Metaframe ICA client 1 8 or later if using Citrix Metaframe
89. esesees 105 Server installation methods 0 eeeseeseeeeeeececeseseseneeeeeeseseeeeeseeeaeeeeeees 105 Why AMS is installed with Symantec AntiVirus server sss 106 About customizing server installations by using msi options 107 About configuring user rights with Active Directory Preparations for Symantec AntiVirus server installation Installing Symantec AntiVirus servers locally ccceceseesseseseeseseteeeeseeees Deploying the server installation across a network connection 115 Starting the server installation 2 0 0 ccccseeseseeseseseeeeseseeeeseneteeseeeeees 116 Running the server Setup program cccccssesceseseececeseeseseseeseeeeeseeeees 117 Selecting computers to which you want to install eee 119 Completing the server installation 0 cccceesseseseseeeeseseeeeseeeeeeseeeeees 122 Checking for errors 2 c4 0casieasnincanietinscidanusdauuussenennves 126 Manually loading the Symantec AntiVirus NLMS s 126 Installing with NetWare Secure Console enabled ceeeeeeeeeeeeeeee 127 Installing with the server installation package cccceeseseeeeteeeees 128 15 16 Contents Chapter 7 Appendix A About installing servers by using Microsoft SMS u cceseseseeseeeseeeeees 129 Manually installing AMS server csssscsssssescsssesssseesssseesssesssseessseeessseessseeeess 130 Uninstalling Symantec AntiVirus server ccccecceeseeseseseeceseseeceseeeeeseeeea
90. f Symantec AntiVirus 77 Upgrading the Symantec System Center Upgrading the Symantec System Center for your scenario Choose the scenario that applies to the location of the first primary management server in the first server group that you want to migrate and follow that procedure for migration m Upgrading the Symantec System Center for scenario 1 m Upgrading the Symantec System Center for scenario 2 m Upgrading the Symantec System Center for scenario 3 m Upgrading the Symantec System Center for scenario 4 You must have physical access to each computer and you must install by using the CD See Symantec System Center upgrade scenarios on page 74 Upgrading the Symantec System Center for scenario 1 Do the following in sequence to upgrade the Symantec System Center when it runs on the legacy primary management server m Uninstall the legacy Symantec System Center m Overinstall the new version of Symantec AntiVirus server See Migrating the first management servers on page 81 m Install the new version of the Symantec System Center See Installing the Symantec System Center on page 79 m Unlock your migrated server group by using the Symantec System Center See Unlocking the migrated server group on page 79 Upgrading the Symantec System Center for scenario 2 Do the following in sequence to upgrade the Symantec System Center when it runs on a client that is managed by the legacy primary management ser
91. file to check for errors The Windows Installer creates a log file that can be used to verify whether or not an installation was successful list the components that were successfully installed and provide a variety of further details related to the installation package The log file can be used as an effective tool to troubleshoot an installation package that fails If the installation is successful the log file includes a success entry near the end If the installation is not successful an entry is created that indicates that the installation failed The log file sav_inst log that is created by the default installation package is added to the temp directory associated with the user that is running or deploying the installation package Note Each time the installation package is executed the log file is overwritten Appending an existing log file is not supported Windows Installer msi command line reference 173 Command line examples Identifying the point of failure of an installation You can use the log file to help identify the component or action that caused an installation to fail To identify the point of failure of an installation 1 Ina text editor open the log file that was generated by the installation 2 Search for the following VALUE 3 The action that occurred before the line that contains this entry is most likely the action that caused the failure The lines that appear after this entry ar
92. ft pane right click the computer name of the antivirus server erarchy Mu olx Ufa console dow te OO IEEE l Action View Favorites Tools lle gt lm amp ex eneg r a a Joego Tree Favorites C Console Root BB symantec System Center E System Hierarchy E My Server Group H E Groups TEE B Service and Support All Tasks View gt New Window from Here New Taskpad View Cut Delete Refresh Export List Properties D Help 8 Click Make Server a Primary Server 9 Inthe prompt click Yes 10 On the main menu bar click Console gt Save Protecting your server group root certificate private key The act of making a management server a primary server creates a server group root certificate that is in the lt Drive gt Program Files SAV pki roots directory on the primary management server This certificate was created by using a private key in the lt Drive gt Program Files SAV pki private keys directory on the primary management server The following examples show server group root certificate and private key naming conventions m lt server group guid gt lt counter gt servergroupca cer m lt server group guid gt lt counter gt servergroupca pvk The following examples show actual names for a certificate and private key m 4930435c2aa91e4abb4e6c9d527eb762 0 servergroupca cer m 4930435c2aa91e4abb4e6c9d527eb762 0 servergroupca pvk
93. ght law and international treaties 3 Inthe Welcome panel click Next g Symantec Anti irus InstallShield Wizard License Agreement Please read the following license agreement carefully symantec SYMANTEC SOFTWARE LICENSE AGREEMENT ENTERPRISE ANTIVIRUS SOFTWARE THIS LICENSE AGREEMENT SUPERSEDES THE LICENSE AGREEMENT CONTAINED IN THE SOFTWARE INSTALLATION AND DOCUMENTATION SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE gt Ido not accept the terms in the license agreement Installshield lt Back Cancel 4 Inthe License Agreement panel click I accept the terms in the license agreement and then click Next 5 In the Client Server Options panel click Server and then click Next 6 Inthe Setup Type panel select one of the following 10 11 12 13 Installing Symantec AntiVirus servers 115 Deploying the server installation across a network connection m Complete To install all of the components that are included with the default installation m Custom To exclude components from the installation or to change the installation location Click Next In the Select Server Group panel do one of the following m Typ
94. h Symantec AntiVirus installation communications between servers and clients If any of your servers or clients run Windows XP you must disable the Windows XP firewall on them before you install Symantec AntiVirus client software See Disabling Windows XP firewalls on page 39 Installing client software by using the Symantec System Center When you install clients from the Symantec System Center the clients are automatically managed Installing Symantec AntiVirus for the first time 61 Installing client software To install client software by using the Symantec System Center 1 10 In the Symantec System Center console in the left pane right click the server group that you created when you installed the antivirus server If necessary click Unlock Server Group and then unlock the server group In the left pane click the primary management server so that it remains highlighted On the Tools menu click ClientRemote Install ClientRemote Install is available only if you selected the ClientRemote Install tool when you installed the Symantec System Center This component is selected for installation by default In the Welcome panel click Next In the Select Install Source Location panel click Default location and then click Next Select Computers x Select an Available Computer on the left and an AntiVirus Server on the right then click Add You can add more than one computer to an AntiVirus Server Click F
95. he pki directory and all subdirectories If your primary server becomes corrupt you can recreate it if you have the backup to restore For details refer to the Knowledge Base articles on Symantec s Web site Before you install Symantec AntiVirus servers review the following topics m TCP and legacy UDP communications m Management servers and certificates Then review the following topics to see if they apply to your installation m Server installation methods m Why AMS2 is installed with Symantec AntiVirus server m About customizing server installations by using msi options About configuring user rights with Active Directory m Preparations for Symantec AntiVirus server installation TCP and legacy UDP communications This version of Symantec AntiVirus uses SSL over TCP and digital certificates to provide communication paths between the Symantec System Center servers and clients The impact to Symantec AntiVirus network management administration tasks is minimal Legacy communications occurred over UDP If supporting legacy communications over UDP is important you need to read and understand information about the SSL network architecture You can also enable legacy communications in the Server Tuning Options dialog box in the Symantec System Center See About migrating to the SSL communications architecture on page 68 Installing Symantec AntiVirus servers 105 Before you install Management servers and certificates
96. hen its associated server is selected in the Symantec System Center tree in the left pane the client displays in the right pane In the Symantec System Center you can configure and manage the client If you want to make the Symantec AntiVirus client installation files available on a custom shared network drive users must map to that drive on their workstations to ensure the successful installation of all components To install from the client installation folder on the server 1 Verify that users have rights to the client installation folder on the server 2 Distribute the path to users and if necessary include drive mapping instructions to the client installation folder For NetWare servers the default path is Server Sys Sav Clt inst 148 Installing Symantec AntiVirus clients Web based deployment For Windows servers the default share path is Server Vphome Clt inst The following installation folder and setup program is available in the Clt inst folder on each server Clt inst Win32 Setup exe Web based deployment The Symantec AntiVirus client installation program is a Windows Installer based program that can be deployed using a wide variety of deployment tools including Web based deployment tools that support Windows installation files Deploying files through Web based deployment requires the following steps m Review the Web based deployment requirements m Install the Web server if necessary m Set up the instal
97. ick VirusProtect6 Press Enter Click O pen again click LoginOptions and then press Enter In the left pane of the window click E dit to edit values Click DoInstallOnWin95 and then select one of the following m OPTIONAL Prompts the user whether to start the installation m FORCE Silently starts the installation m NONE Do not install These entries are case sensitive If you previously installed clients and need to force a new update increment the WinNTClientVersion to a higher number Unload the Symantec AntiVirus NLM from the NetWare server Type the following command to reload the NLM Load Sys Sav Vpstart Test the client installation by logging on as a member of the SymantecAntiVirusUser group from a Novell NetWare client 158 Installing Symantec AntiVirus clients About installing clients using third party products About installing clients using third party products You can install Symantec AntiVirus client using a variety of third party products including Microsoft Active Directory Tivoli Microsoft Systems Management Server SMS and Novell ZENworks About installing clients with Active Directory and Tivoli You can install Symantec AntiVirus client using the standard options that are provided by Active Directory and Tivoli for all Windows Installer based installation files In addition Symantec AntiVirus provides a set of properties and features that let you customize the deployment options at
98. ides an additional level of antivirus protection that works in conjunction with Symantec server side email protection products It does not replace them The Symantec AntiVirus client installation program automatically detects installed Microsoft Exchange Outlook and Lotus Notes clients and selects the appropriate option for installation If you do not want to install the extra layer of protection provided by the email support you can deselect each component during installation 138 Installing Symantec AntiVirus clients Before you install If these email clients are not installed before installing Symantec AntiVirus the default installation process does not install the Auto Protect plug in To install the plug ins before installing the email clients you can select Custom when installing from the CD or add the appropriate msi file commands with customized installation files Note If Lotus Notes is open when Symantec AntiVirus is installed antivirus protection will not begin until Lotus Notes is restarted Lotus Notes should be closed for five minutes after Symantec AntiVirus is installed and the Symantec AntiVirus service starts For users who regularly receive large attachments you may want to disable Auto Protect for email clients or not include the mail plug in as part of the installation files When Auto Protect is enabled for email attachments are immediately downloaded to the computer that is running the email client and
99. igital certificates are used to authenticate users and servers before they are allowed to implement configuration changes With Symantec AntiVirus you now have the following assurances m Only authorized users can issue configuration commands m Data is transmitted and received between intended entities only m Data that is transmitted and received between intended entities is not tampered with or modified m Data that is transmitted and received between intended entities is not revealed to unauthorized entities Tamper Protection Automatically protects Symantec product processes from being tampered with by unauthorized processes and users Also lets you specify exclusions Introducing Symantec AntiVirus 21 What s new in this release Table 1 1 New features in Symantec AntiVirus Windows Security Center and Windows Firewall configuration Lets you disable Windows Security Center for Windows XP with Service Pack 2 and configure antivirus definition alerts Lets you disable Windows Firewall for Windows Security Center and suppress any messages about the Windows Firewall that are directed to users Server Tuning Options Lets you tune client tracking options from the Symantec System Center such as client check in times the number of clients to process before pausing and the pause time interval Also lets you enable support for legacy servers and clients and tune how virus definitions updates
100. igrating to the current version of Symantec AntiVirus About migration If you remove the server group private key after you configure a primary management server you must restore the private key to the primary management server before you can add secondary management servers to the server group If you promote a secondary management server to a primary management server and if the server group private key is on the primary management server the key is not copied to the newly promoted primary management server as a security precaution You must restore the server group private key to the newly promoted primary management server before you can add secondary management servers to the server group You must never lose your server group private key By default the system clocks of all management console computers servers and clients must be within the default of 24 hours plus or minus of the system time on the primary management server If this time requirement is not met servers and clients will not authenticate the Symantec System Center logged on user and communications will fail The plus time value is the value that is specified for the time validity of the login certificate You can change both of these values by using the Configure Login Certificate Settings dialog box in the Symantec System Center All communications except one between clients and servers now occur over TCP while legacy communications continue to occur over UDP The
101. inish to start the installation s Available Computers AntiVirus Servers a Server Group 2 f Microsoft windows network E A Idtest dtest ca Idtest310 Idtest320 Idtest5000 Idtest9001 macai lt Back Cancel In the Select Computers panel under AntiVirus Servers on the right side select a computer to act as the parent server your primary management server Under Available Computers on the left side expand Microsoft windows network expand a group and then select a client computer Click Add The client computer moves under the AntiVirus parent server in the right pane Continue selecting and adding client computers until all of the clients that you want to manage are added and then click Finish 62 Installing Symantec AntiVirus for the first time Installing client software 11 12 13 In the Status of Remote Client Installation s panel when the remote installation is finished click Done After a few minutes in the Symantec System Center console on the main menu bar click Actions gt Refresh The client computer appears in the right pane when the client software is fully installed which may take up to a minute On the main menu bar click Console gt Save Installing client software from the CD You can install the client software from the Symantec AntiVirus CD The following procedure shows how to install the software on one client You can install software
102. installation properties and features Using the log file to check for errors Command line examples Installing Symantec AntiVirus using command line parameters The Symantec AntiVirus client installation programs utilize Windows Installer msi packages for installation and deployment If you are using the command line to install or deploy an installation package you can use the standard Windows Installer switches and Symantec specific parameters to customize the installation To use this Windows Installer elevated privileges are required If you attempt the installation without elevated privileges the installation may fail without notice 164 Windows Installer msi command line reference Installing Symantec AntiVirus using command line parameters For the most up to date list of Symantec installation commands and parameters see the Symantec Knowledge Base For more information on using the standard Windows Installer commands see the documentation provided by Microsoft Note The Microsoft Installer advertise function is unsupported Default Symantec AntiVirus server installation The default Symantec AntiVirus server installation package includes the following installation components m Symantec AntiVirus server base files including the user interface are installed m Symantec AntiVirus Help files are installed m LiveUpdate is installed and updated virus definitions files are downloaded from the Symantec
103. io 3 Hub Switch Client A Client B Symantec System Center Secondary management server Primary management server Scenario 4 Hub Switch Client B Secondary management server Parent to Client C Symantec System Center Client C Primary management server Identify the scenario that matches the location of the computer that runs the Symantec System Center that you want to upgrade first Each instance of the Symantec System Center that you want to upgrade must run on the new version of Symantec AntiVirus management server or client software because you should always protect the computer that runs the Symantec System Center 76 Migrating to the current version of Symantec AntiVirus Upgrading the Symantec System Center These upgrade scenarios apply to upgrading the first instance of a legacy Symantec System Center console in any server group For subsequent upgrades of Symantec System Center consoles you can uninstall the Symantec System Center just before you migrate the Symantec software that protects the computer that runs the Symantec System Center You can then install the new version of the Symantec System Center Upgrading the Symantec System Center The following topics describe how to upgrade the Symantec System Center Before you upgrade the Symantec System Center Upgrading the Symantec System Center for your scenario Installing the Symantec System Center Unlocking the migrated server group Before you upgra
104. irst time while running NetWare Secure Console 1 From the Sys Sav default installation directory or the directory that was specified during installation copy Vpstart nlm to the Sys System directory 128 Installing Symantec AntiVirus servers Deploying the server installation across a network connection 2 At the server console type the following Vpstart install SECURE_CONSOLE SYS SAV VPSTART NLM Warning You only need to perform this procedure one time after software installation If you use the Install switch again you will overwrite any current configuration settings To manually load the Symantec AntiVirus NLMs after NLM installation while running NetWare Secure Console Atthe server console type the following Vpstart nlm Installing with the server installation package The Windows Installer msi antivirus server installation package Setup exe that comes with Symantec AntiVirus can be used to install directly toa supported Windows computer by executing the installation program manually or through other deployment methods such as distributing and executing the installation using a third party tool See Installing Symantec AntiVirus using command line parameters on page 163 Direct installation requires users to be logged on to the computer with administrative rights The only exception to this is if you have enabled elevated privileges for Windows Installer packages through the Microsoft Manageme
105. is protected by copyright law and cai i international treaties i Cancel 94 Installing Symantec AntiVirus management components Installing and configuring the Central Quarantine 3 Inthe Welcome panel click Next Symantec AntiVirus Central Quarantine InstallShield Wizard License Agreement Please read the following license agreement carefully symantec SYMANTEC SOFTWARE LICENSE AGREEMENT ENTERPRISE ANTIVIRUS SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS xl 1 do not accept the terms in the license agreement Installshield lt Back Cancel 4 Inthe License Agreement panel click I accept the terms in the license agreement and then click Next Symantec Anti irus Central Quarantine InstallShield Wizard Destination Folder Click Next to install to this folder or click Change to symantec install to a different folder ce The wizard will install the files For Symantec Antivirus Central Quarantine in the Folder specified below
106. istrators can create deploy and lock down security policies and settings to keep systems up to date and properly configured at all times The central management console enables administrators to audit the network identify unprotected nodes and apply the appropriate security protection before a threat occurs 20 Introducing Symantec AntiVirus What s new in this release What s new in this release Symantec AntiVirus includes features new features as well as improvements to existing Table 1 1 lists and describes what s new in this release Table 1 1 New features in Symantec AntiVirus Security risk detection and removal Auto Protect and all other scans now detect security risks such as spyware and adware in addition to viruses Upon detection security risks and viruses are removed and the modifications that security risks and viruses make to computers are reverted Auto Protect works with Quick Scan which primarily scans common registry keys for references to unwanted malicious files Auto Protect also lets you specify exclusions Roles based administrative accounts at the server group level Lets you set up roles based user accounts in the Symantec System Center The following roles are available m Read only m Administrator m Central Quarantine m Gateway Security SSL communications and digital certificates SSL secures communications between management consoles servers and clients D
107. ith the latest virus definitions is to use the Virus Definition Transport Method VDTM To use VDTM you configure the primary management server in a server group to retrieve the latest virus definitions from either Symantec or an internal LiveUpdate server and the definitions automatically propagate to all other servers and clients in the group Note After you create a server group VDTM by default is configured on the primary management server to randomly distribute virus definitions to clients every week between Thursday and Friday within 480 minutes of 8 00 PM If this schedule is satisfactory you do not need to configure VDTM With VDTM the other servers and clients in the group do not access the Internet which preserves Internet gateway bandwidth Typically the internal LiveUpdate server is used only in very large networks to preserve additional Internet gateway bandwidth when you have a large number of primary servers that access the Internet 58 Installing Symantec AntiVirus for the first time Configuring your server group To configure VDTM for a server group 1 In the Symantec System Center console right click a server and then click All Tasks gt Symantec AntiVirus gt Virus Definition Manager In the Virus Definition Manager dialog box do the following m Under How Servers Retrieve Virus Definitions Updates click Update the Primary Server of this Server Group only m Under How Clients Retrieve Vir
108. ive alerts Users who are connected through a Terminal client session do not receive alerts How to view Terminal Servers from the Symantec System Center console Terminal Servers appear the same as file servers in the console from which they are managed Both types of servers are represented with the same icon in the Symantec System Center 112 Installing Symantec AntiVirus servers Before you install Terminal Server and Terminal Services limitations The following limitations apply to antivirus protection on Terminal Server and Terminal Services Symantec AntiVirus does not protect mapped drives on computers that can be accessed by applications that are running during a session on Terminal Server The file system Auto Protect that is running on Terminal Server does not detect virus events such as saving an infected file that occur on local drives of Terminal Server clients Symantec AntiVirus does not provide functionality to Terminal Server clients For example Symantec AntiVirus does not route alerts to the proper client session or allow for the Symantec System Center to run within a session Vptray exe is the program that displays the antivirus Auto Protect status in the system tray Launching Vptray exe each session is not feasible when you are scaling to a large user base due to the large footprint that is required for each session Vptray exe does not run if the session is remote but it does run on the Terminal Server c
109. l LiveUpdate Administrator as well To continue to use an internal LiveUpdate server install LiveUpdate Administrator to at least one of your supported 88 Migrating to the current version of Symantec AntiVirus About migrating LiveUpdate servers Windows servers This lets you schedule LiveUpdate Administration Utility retrieval of packages directly from the Symantec System Center For details refer to your LiveUpdate Administrator s Guide on the installation CD Installing Symantec AntiVirus management components This chapter includes the following topics Before you install Symantec System Center installation Installing and configuring the Central Quarantine Installing and configuring the LiveUpdate Administration Utility Uninstalling Symantec AntiVirus management components Before you install Symantec AntiVirus management components include the following Symantec System Center Central Quarantine LiveUpdate Administration Utility VPN Sentry To use the management components you must first install the Symantec System Center See Installing the Symantec System Center on page 45 90 Installing Symantec AntiVirus management components Before you install After you install the Symantec System Center you can then install the Central Quarantine and LiveUpdate Administration Utility and configure them with the Symantec System Center to protect your client computers Note If you choose to inst
110. lation Web site m Customize the deployment files Start htm and Files ini m Test the installation Notify users of the download location The Web based deployment tool supports the deployment of Windows Installer msi files along with any other files that the installation requires Web based deployment requirements Before you begin to implement a Web based deployment you should review the requirements in Table 7 2 for the Web server and the target computer Table 7 2 Web server and target computer requirements Web server m HTTP Web server Microsoft Internet Information Server IIS version 4 0 5 0 and Apache HTTP Server version 1 3 or later UNIX and Linux platforms are also supported Target computer m Internet Explorer 5 5 with Service Pack 2 or later m Browser security must allow ActiveX controls to be downloaded to the target computer When the installation is complete the security level can be restored to its original setting Computer must meet system requirements of the product to be installed m User must be logged on to the computer with the rights that the product requires to be installed Installing Symantec AntiVirus clients 149 Web based deployment About the Web server installation For additional information on the Web server installation see the documentation that was supplied with the following products Internet Information Server IIS 5 0 Installs by default during a
111. least one computer to view application that runs under Microsoft and administer your network Management Console If your organization is large or you work out of several offices you can install the Symantec System Center to as many computers as you need Rerun the installation program and select the appropriate option m The Symantec System Center does not need to be installed on a network server or an antivirus server Alert Management The AMS console provides alerts from m Install the AMS console to the same System AMS AMS clients and servers computer on which the Symantec console When you install the AMS2 console you System Center console is installed can configure alert actions for Symantec Install the AMS service to one or more AntiVirus servers that have the AMS primary servers on which Symantec service installed When a problem occurs AntiVirus server is installed AMS can send alerts through a pager an If you choose not to install AMS you email message and other means can use the notification and logging mechanisms that are available from the Symantec System Center m Ifyou plan to implement Symantec Enterprise Security alerting instead of AMS you do not need to install AMS 24 Introducing Symantec AntiVirus How Symantec AntiVirus works Table 1 3 Symantec System Center management components Symantec AntiVirus This management snap in for the Install this component to do the following
112. lected the ClientRemote Install tool when you installed the Symantec System Center This component is selected for installation by default Continue the installation See Running the client setup program on page 144 Running the client setup program The client setup program runs after you start the installation process See Starting the client installation on page 143 When you use the ClientRemote Install tool in the Select Install Source Location dialog box you can select either Default or Browse When you select the default location the client installation is deployed from the default location as a managed client When you select Browse the Select Computers dialog box appears Selecting your own source location implies that you have a Grc dat among the installation files The Grc dat determines a client s parent server Selecting a server to which you attach clients in the Select Computers dialog box does not determine the parent server for the client because the Grc dat setting overwrites your selection in this dialog box Therefore in the Select Computers dialog box the only important choice is the clients that you select To run the client setup program 1 2 In the Welcome panel click Next In the Select Install Source Location panel select the location from which you are deploying the client installation files 3 Installing Symantec AntiVirus clients 145 Deploying the client installation a
113. ler client installation packages are installed by using properties and features Symantec AntiVirus client properties Table A 4 describes the properties that are configurable for the Symantec AntiVirus client installation Table A 4 Symantec AntiVirus client properties INSTALLSERVER 0 Specifies that the installation to be used is the client installation 0 is the default A value of 1 indicates a server installation Optional NETWORKTYPE lt val gt Describes the management state of the client computer when installation is complete where lt val gt is one of the following m 1 Managed m 2 Unmanaged default Optional SERVERNAME lt parent server name gt Specifies the name of the existing parent server that will manage the target computer Required if NETWORKTYPE 1 170 Windows Installer msi command line reference Client installation properties and features Table A 4 Symantec AntiVirus client properties ENABLEAUTOPROTECT lt val gt Determines whether File System Auto Protect is enabled after the installation is complete where lt val gt is one of the following values E 1 Enables Auto Protect after installation default m O0 Disables Auto Protect after installation Optional SYMPROTECTDISABLED lt val gt Determines whether SymProtect is enabled as part of the installation where lt val gt is one of the following m 1 Disables SymProtect after installation m 0 Enables
114. les that are received from third parties through a web server ii You may use the Software only with files received from less than 10 000 unique third parties per month and iii You may not charge or assess a fee for use of the Software for Your internal business C If the Software You have licensed is Symantec Client Security this Software utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright c 1996 1999 Silicon Graphics Computer Systems Inc Copyright c 1994 Hewlett Packard Company Sun Microsystems Inc Binary Code License Agreement READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS COLLECTIVELY AGREEMENT CAREFULLY BEFORE OPENING THE SOFTWARE MEDIA PACKAGE BY OPENING THE SOFTWARE MEDIA PACKAGE YOU AGREE TO THE TERMS OF THIS AGREEMENT IF YOU ARE ACCESSING THE SOFTWARE ELECTRONICALLY INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE ACCEPT BUTTON AT THE END OF THIS AGREEMENT IF YOU DO NOT AGREE TO ALL THESE TERMS PROMPTLY RETURN THE UNUSED SOFTWARE TO YOUR PLACE OF PURCHASE FOR A REFUND OR IF THE SOFTWARE IS ACCESSED ELECTRONICALLY SELECT THE DECLINE BUTTON AT THE END OF THIS AGREEMENT 1 LICENSE TO USE Sun grants you a non exclusive and non transferable license for the internal use only of the accompanying software and documentation and any error corrections provided by Sun collectively Softw
115. ling Symantec AntiVirus clients Deploying the client installation across a network connection 8 Doone of the following m Ifyou created a text file that contains IP addresses to import computers that are in non WINS environments continue to step 9 m If you did not create a text file that contains IP addresses to import computers in non WINS environments continue to step 11 See Creating a text file with IP addresses to import on page 108 9 Toimport the list of computers click Import Lookin ekp Jedem My Documents My Computer My Network Places Import Computer List File name import Computer List Files of type Text Files txt 7 Cancel 10 Locate and double click the text file that contains the computer names Selection Summary xj The following is a summary of the actions that will be taken on the machines from the selected file m 192 168 75 62 will become a client once authenticated a 192 168 46 550 will become a client once authenticated g 192 168 65 9 is already running Symantec AntiVirus Server Note You may need to provide a username and password with administrator rights for machines that require authentication Cancel A summary list of computers to be added under Available Computers appears During the authentication process you may need to provide a user name and password for computers that require authentication Installing Symantec AntiVirus clients
116. locating servers during 108 installation continued management server from the Symantec System Center 50 Novell ZENworks Application Launcher 159 order for Citrix Mainframe on Terminal Server 110 planning 29 preparing 90 requirements 34 running the server setup program 117 selecting computers 119 server methods 103 starting server 116 Symantec System Center 45 79 Terminal Services and the Symantec System Center 90 Web server 149 why AMS is installed with the server 106 Windows Installer commands 165 with logon scripts 155 IP addresses creating a text file for installation 108 L LiveUpdate about 22 LiveUpdate Administration Utility installing 99 logon scripts installing with 155 manual startup NLMs 126 Vpstart nlm 124 Microsoft Systems Management Server SMS rolling out Package Definition Files 129 158 migration clients 85 clients by using the CD 86 clients by using the Symantec System Center 86 how it works 70 legacy servers 69 LiveUpdate server 87 migrating the first management servers 81 NetWare 83 ordering 71 overview 67 servers 80 steps to take 71 supported and unsupported paths 72 migration continued to the SSL communications architecture 68 unlocking the migrated server group 79 NetWare about VPStart commands 84 cluster installation 110 cluster server and volume protection 111 required rights to install to servers 110 NetWare Secure Console installation 127 network 115
117. ltiple versions of Symantec AntiVirus is strongly recommended If legacy Quarantine Console or Server is installed on any server or client that you plan to migrate uninstall the legacy software first Upgrade the Symantec System Center The first step in migration is to install at least one new version of the Symantec System Center in the server group that contains the computer that runs the Symantec System Center This process involves uninstalling the legacy version of the Symantec System Center upgrading the primary management server to the new version upgrading the Symantec software that protects the computer that runs the Symantec System Center and then installing the new version of the Symantec System Center After you upgrade the initial instance of the Symantec System Center you then migrate secondary management servers in the server group that contains the computer that runs the Symantec System Center After all management servers in the server group are migrated deploy the new version of Symantec AntiVirus to clients Migrate servers and clients in other server groups by migrating the primary management server first migrating the secondary management servers and then migrating the clients You can perform this server migration remotely from the new version of the Symantec System Center 72 Migrating to the current version of Symantec AntiVirus Supported and unsupported server and client migration paths Supported and
118. m Installing the Symantec System Center m Installing a management server from the Symantec System Center m Configuring your server group m Installing client software m Testing antivirus capabilities install If this is a first time installation you should install configure and test Symantec AntiVirus in a test environment on Windows computers If you require support on NetWare servers become familiar with the Windows installation first and then test the installation on NetWare servers See Installing Symantec AntiVirus servers on page 103 The installation and configuration procedures that follow describe how to install and configure Symantec AntiVirus on computers that are networked similarly to those shown in Figure 2 1 See Small deployment on page 30 The chapter about migration contains additional information about the SSL communications architecture that you might find useful See About migrating to the SSL communications architecture on page 68 44 Installing Symantec AntiVirus for the first time Before you install About client installation The easiest way to install client software is to use the ClientRemote Install tool in the Symantec System Center With this tool in a production environment you can install to multiple clients at the same time without having to visit each workstation individually An advantage to remote installation is that users do not need to log on to their computer
119. m and against any damages costs liabilities settlement amounts and or expenses including attorneys fees incurred in connection with any claim lawsuit or action by any third party that arises or results from the use or distribution of any and all Programs and or Software vi include the following statement as part of product documentation whether hard copy or electronic as a part of a copyright page or proprietary rights notice page in an About box or in any other form reasonably designed to make the statement visible to users of the Software This product includes code licensed from RSA Security Inc and vii include the statement Some portions licensed from IBM are available at http oss software ibm com icu4j 4 Java Technology Restrictions You may not modify the Java Platform Interface JPI identified as classes contained within the java package or any subpackages of the java package by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI In the event that you create an additional class and associated API s which i extends the functionality of the Java platform and ii is exposed to third party software developers for the purpose of developing additional software which invokes such additional API you must promptly publish broadly an accurate specification for such API for free use by all developers You ma
120. m the Symantec AntiVirus CD Install the Symantec System Center to the computers from which you want to manage your antivirus protection Note If you are installing the Symantec System Center on a computer that runs a supported Windows server operating system you must first disable Terminal Services You can re enable Terminal Services after installation Terminal Services TermSrv exe prevents a successful installation You can disable it from Task Manager or the Services dialog box in Administrator Tools In addition to the Symantec System Center the following management components are installed by default m Symantec AntiVirus snap in Required if you want to centrally manage antivirus protection m Symantec Client Firewall snap in Required if you want to centrally distribute firewall policy files m AV Server Rollout tool Adds the ability to push the server installation to remote computers This tool is also available on the Symantec AntiVirus CD m ClientRemote Install tool Adds the ability to push the Symantec AntiVirus client installation to remote computers that run supported Microsoft Windows operating systems This tool is also available on the Symantec AntiVirus CD If you elect not to install any of these management components with the Symantec System Center you can run the Symantec System Center installation later and select them Note If you are not managing Symantec Client Firewall clients you do not nee
121. managed client without having to uninstall and reinstall the client especially if the parent server has crashed To do the above you also have to copy the server group root certificate to the pki roots directory from the management server that will act as the parent of the client To assign the client to a parent server complete the following tasks in the order in which they are listed m Obtain the configurations file See Copying the configuration files from a management server on page 160 m Copy the configurations file to the client See Pasting the configuration files on the client on page 161 Copying the configuration files from a management server The configuration file Grc dat contains the name of the server that you want to act as the parent server The server group root certificate file XXX X Servergroupca cer contains the server group root certificate for the server group If you copy the files from the server that you want to act as the parent server and place them on the client you will distribute all of the client settings for that server and establish communications Installing Symantec AntiVirus clients 161 Uninstalling Symantec AntiVirus clients To copy the configuration files from a management server 1 Open Network Neighborhood or My Network Places 2 Locate and double click the computer that you want to act as the parent server Symantec AntiVirus server must be installed on the computer that yo
122. mantec AntiVirus scans to match the ports that you are using for these protocols on your network For more information see the Symantec AntiVirus Administrator s Guide Installing Symantec AntiVirus clients 139 Installing Symantec AntiVirus clients locally About the client configurations file If you want the client to report to a specific parent server you must do one of the following m Copy the appropriate configurations file Grc dat to the client after it has been installed See Configuring clients with the Grc dat configuration file on page 160 m Install the client using the msi command line parameter that specifies the parent server See Windows Installer msi command line reference on page 163 Installing Symantec AntiVirus clients locally If the client computer is connected to the network installing directly from the Symantec AntiVirus CD is the least preferred option because the CD might get damaged or lost and only one user can install at a time Also installing Symantec AntiVirus client in managed mode is more difficult because the user must specify a Symantec AntiVirus server to connect to when installing from the CD If users do not specify a Symantec AntiVirus server to connect to when they install from the Symantec AntiVirus CD the Symantec AntiVirus client is installed in unmanaged mode This means that users are responsible for getting their own virus definitions files and program updates
123. manual uninstallation is required see the support Knowledge Base on the Symantec Web site 162 Installing Symantec AntiVirus clients Uninstalling Symantec AntiVirus clients You can uninstall Symantec AntiVirus client from Windows computers If the clients are managed you need to supply a password that you configure in the Symantec System Center as a Client Administrator Only Option By default the password is symantec Note During the uninstallation Windows might indicate that it is installing software This is a general Microsoft message that can be ignored Before you uninstall the antivirus client ensure that its user interface is closed Attempting to uninstall while the main user interface runs might produce inconsistent results To uninstall the client 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Add Remove Programs 3 Inthe Add Remove Programs dialog box click Symantec AntiVirus Client 4 Click Remove 5 Optional If the client is managed in the Password dialog box type the uninstallation password and then click OK Note You must restart the computer before you reinstall the client Appendix Windows Installer msi command line reference This chapter includes the following topics Installing Symantec AntiVirus using command line parameters Windows Installer commands Server installation properties and features Client
124. manually editing autoexec ncf Migrating to the current version of Symantec AntiVirus 85 Migrating client software About migration from other server antivirus products The Symantec AntiVirus installation requires all products that are not automatically uninstalled to be removed from the servers prior to installation Symantec AntiVirus also includes the Security Software Uninstaller that can detect and remove versions of antivirus software that are not included in the list of supported migration paths For more information on using the Security Software Uninstaller see the documentation provided for the tool in the Tools UNINSTLL directory on the Symantec AntiVirus CD After the antivirus program is uninstalled the servers are treated like any other servers to which Symantec AntiVirus is rolled out Migrating client software There are several ways to install the Symantec AntiVirus client software to supported Windows operating systems including third party deployment options such as Active Directory Uninstalling previously existing clients is generally not required prior to installation of Symantec AntiVirus client provided that the client is not damaged The following topics describe how to migrate client software m Before you migrate client software m Migrating clients by using the CD m Migrating clients by using the Symantec System Center m Additional client migration methods m Howto determine parent servers and policy
125. mp System Hierarchy H Q Small Business E Service and Support QA Small Business Locked 3 Installing Symantec AntiVirus for the first time Configuring your server group Right click the server group that you created when you installed the antivirus server imes ln Abin cna Window Help Do lax Action View Favorites Tools eslam eere 2 lpsou a hI Bs Tree Favorites C Console Root amp Symantec System Center ic amp System Hierarchy lock Server Group 9 Service and Suppor p Configure Server Group Password View gt New Window from Here New Taskpad View Export List Help Open the server group by Click Unlock Server Group Unlock Server Group xj Enter the password to unlock this Server Group Server Group Small Business J7 Remember this user name and password for me Username Password Cancel E Automatically unlock this Server Group when I start the Symantec System Genter In the Unlock Server Group dialog box do the following m Inthe Username box type the user name that you entered when you installed the antivirus server m Inthe Password box type the password that you entered when you installed the antivirus server Click OK 55 56 Installing Symantec AntiVirus for the first time Configuring your server group 7 Inthe le
126. mples Symbols msi installing using command line parameters 163 A Active Directory and user rights 34 Alert Management System See AMS alias 155 AMS installing with Symantec AntiVirus server 106 AMS about the console 23 and server installation 106 manually installing 130 antivirus testing detection 63 antivirus clients configuration files 139 copying the configurations file to 161 installation locally 139 managed clients 142 running setup 144 starting 143 using logon scripts 155 Apache Web Server configuring 151 AppSec 112 architecture planning 30 server groups 31 automatic startup NLMs 110 services 124 Vpstart nlm 124 Auto Protect testing 64 AV Server Rollout tool about 24 installing with the Symantec System Center 45 c Central Quarantine about 22 36 attaching a management server 98 configuring servers and clients to use 98 installing 91 Citrix Metaframe 110 ClientRemote Install tool management component 24 clients configuring by using the configurations file 160 converting unmanaged to managed 160 installation about 135 automatic from NetWare servers 157 post installation tasks 160 to clients 33 108 rolling out by using third party products 158 cluster servers protecting 137 communication ports 40 computers selecting for installation 119 configuration Auto Protect scanning 59 primary server 54 scheduled scans 58 server group 54 configurations file configuring clients with 160 copying t
127. n as follows m For Internet Information Server http Server_name Virtual_home_directory Webinst where Server_name is the name of the Web based server Virtual_home_directory is the name of the alias that you created and Webinst is the folder that you created on the Web server for example http Server_name Avclientinstall Webinst m For Apache Web Server http Server_name Webinst where Server_name is the name of the computer on which Apache Web Server is installed The IP address of the server computer can be used in place of the Server_name Installing clients by using logon scripts You can automate client installations in an Active Directory environment by using the logon script files that the Symantec AntiVirus server installation program copies to each Symantec AntiVirus server The Logon directory contains the script files For successful automation you must copy the Symantec AntiVirus logon scripts to the Netlogon shared directory ona computer that is an Active Directory domain controller Note Logon scripts perform default installations only You cannot customize installations with logon scripts You associate logon scripts with specific users who authenticate to an Active Directory domain For successful automated installation the authenticated user must have elevated privileges You enable these privileges by using an Active Directory console to edit the user s security profile and user group associations E
128. n page 81 On the same computer install the new version of the Symantec System Center See Installing the Symantec System Center on page 79 Unlock your migrated server group by using the Symantec System Center See Unlocking the migrated server group on page 79 Upgrading the Symantec System Center for scenario 4 Do the following in sequence to upgrade the Symantec System Center when it runs on a client that is managed by the legacy secondary management server On the computer that contains the client uninstall the legacy Symantec System Center On the computer that contains the legacy primary management server overinstall the new version of Symantec AntiVirus server See Migrating the first management servers on page 81 On the computer that contains the legacy secondary management server overinstall the new version of Symantec AntiVirus server See Migrating the first management servers on page 81 On the computer that contains the legacy client overinstall the new version of Symantec AntiVirus client See Migrating clients by using the CD on page 86 Migrating to the current version of Symantec AntiVirus 79 Upgrading the Symantec System Center m On the same computer install the new version of the Symantec System Center See Installing the Symantec System Center on page 79 m Unlock your migrated server group by using the Symantec System Center See Unlocking the migrated serve
129. n the machines from the selected file 192 168 75 62 will become a client once authenticated a 192 168 46 550 will become a client once authenticated g 192 168 65 9 is already running Symantec AntiVirus Server Note You may need to provide a username and password with administrator rights for machines that require authentication Cancel During the authentication process you may need to provide a user name and password for computers that require authentication 4 If you are installing to multiple computers in the Selection Summary dialog box click OK If you are installing to a single computer the Selection Summary dialog box does not appear During the authentication process the setup program checks for error conditions You are prompted to view this information on an individual computer basis or to write the information to a log file for later viewing 5 Select one of the following m Yes Write to a log file If you create a log file it is located under C Winnt Savcesrv txt m No Display the information on an individual computer basis 6 Select any NetWare computers to which you want to install See To manually select Novell NetWare computers on page 122 7 Continue the installation See Completing the server installation on page 122 122 Installing Symantec AntiVirus servers Deploying the server installation across a network connection To manually select Novell NetWare computers
130. nd then click Finish In the Setup Progress panel view the status of the server installation and then click Close when the installation is finished Close the Symantec System Center save settings when you are prompted and then restart the computer 54 Installing Symantec AntiVirus for the first time Configuring your server group Configuring your server group If you configure your server group before you install new clients the clients are automatically configured to include virus definitions update and scanning schedules Configuring your server group involves the following tasks m Configuring a primary management server m Protecting your server group root certificate private key m Configuring updates and protection Configuring a primary management server Every server group requires one primary management server This server controls all other servers and clients in the server group You cannot install clients from the Symantec System Center without configuring a primary management server To configure a primary management server 1 Start the Symantec System Center 2 Inthe Symantec System Center console in the left pane expand Symantec System Center gt System Hierarchy B Console window Help 0 amp w 14 x l Action Yiew Favorites Tools lle Oln S28 2 pso Primary Server _ Valid State Tree Favorites C Console Root B ry Symantec System Center a
131. nfigure Symantec AntiVirus as shown in Figure 2 1 with one primary management computer that is dedicated to managing a few clients and a secondary management server for disaster recovery purposes if the primary management server fails In large deployments that might support thousands of client computers you can distribute Symantec AntiVirus across your enterprise For example you can install management components on different computers install antivirus servers on multiple computers and install a LiveUpdate server which provides a single point for downloading antivirus definitions Figure 2 2 illustrates how Symantec AntiVirus management and server software is distributed in a relatively large deployment 32 Planning the installation Plan your network architecture Figure 2 2 Large deployment Symantec Security Response Router Q Firewall Public Web Mail Proxy server server Public DNS server LiveUpdate Server created with LiveUpdate Administration Utility ng Client Primary management server Symantec System Center Secondary Alert Management Server Central Quarantine Server management Alert Management Console Central Quarantine server Console Symantec Client Fa Security Management Clients i Workstation With this architecture one computer runs the Symantec System Center which lets administrators manage multiple server and client groups and a Central Quarantine serv
132. ns by using msi options The Symantec AntiVirus server installation packages are Windows Installer msi files that are fully configurable and deployable using the standard Windows Installer options You can use environment management tools that support msi deployment such as Active Directory or Tivoli to install clients on your network See Windows Installer msi command line reference on page 163 About configuring user rights with Active Directory If you are using Active Directory to manage Windows based computers on your network you can create a Group Policy that provides the necessary user rights to install Symantec AntiVirus For more information on using Active Directory see the Active Directory documentation provided by Microsoft Preparations for Symantec AntiVirus server installation To ensure a successful Symantec AntiVirus server rollout review the following considerations m About setting administrative rights to target computers m About locating servers across routers during installation m Creating a text file with IP addresses to import m About verifying network access and privileges m About deploying to a target computer without granting administrator privileges m About installation order for Citrix Metaframe on Terminal Server m About installing to NetWare servers m Terminal Server protection m Preventing user launched virus scans 108 Installing Symantec AntiVirus servers Before you ins
133. nstaller based msi installation package drop the Grc dat file in the same directory as the installation files that the installation package uses or distributes The installation program detects the Grc dat file and then uses the settings that it contains Windows Installer commands The Symantec AntiVirus installation packages use the standard Windows Installer commands as well as a set of extensions for command line installation and deployment See the Windows Installer documentation for further information on the usage of standard Windows Installer commands Table A 1 describes the basic set of commands that are used for Symantec AntiVirus client and server installations Table A 1 Commands Symantec AntiVirus msi Symantec AntiVirus msi installation file for both servers and clients If any msi file contains spaces enclose the file name in quotations when used with i and x Required Msiexec Windows Installer executable Required i lt msi file name gt Install the specified msi file If the file name contains spaces enclose the file name in quotations If the msi file is not in the same directory from which you execute Msiexec specify the path name If the path name contains spaces enclose the path name in quotations For example msiexec exe i C lt path to gt Symantec AntiVirus msi Required qn Install silently Note Silent installation of the Symantec System Center is not supp
134. nt Console See About deploying to a target computer without granting administrator privileges on page 109 The installation package and the supporting files must be copied to a location from which they can be run When the package is opened the server installation starts To install with the server installation package 1 On the Symantec AntiVirus CD copy the contents of the Rollout AVServer folder to the location that you want 2 Distribute the Windows Installer files using your preferred deployment method 3 Run the installation program Setup exe Installing Symantec AntiVirus servers 129 About installing servers by using Microsoft SMS About installing servers by using Microsoft SMS Microsoft Systems Management Server SMS administrators can use a package definition file pdf to distribute Symantec AntiVirus management server software To distribute Symantec AntiVirus by using SMS you typically complete the following tasks m Create a package to distribute the software m Generate an SMS job to distribute and install the workstation package In a workstation package you define the files that comprise the software application to be distributed and the package configuration and identification information To install Symantec AntiVirus management server to an existing server group you must include the command line options SERVERGROUPNAME SERVERGROUPPASS and SERVERGROUPUSER along with any othe
135. ntication between the Symantec System Center servers and clients The impact on Symantec AntiVirus network management administration tasks is minimal However senior level administrators who install and configure Symantec AntiVirus servers should understand the relationship between private keys and digital certificates Furthermore you are occasionally prompted to copy certificates when you unlock a new server group or a server group that contains a migrated primary management server from the Symantec System Center For example when you unlock a server group that contains a migrated primary management server for the first time with this version of the Symantec System Center console you are prompted to copy the server group root certificate to the computer on which you installed this version of the Symantec System Center console For details about SSL certificates and how Symantec AntiVirus implements certificates refer to the Symantec AntiVirus Reference Guide First time and existing customers should understand the following information m You should securely remove the server group private key from the pki private keys directory on the primary management server after you create a primary management server and all secondary management servers Copy the key to removable media and then delete the key from the pki private keys directory on the primary management server and from the Recycle Bin Optimally use a secure delete utility M
136. ntire antivirus process including virus discovery virus analysis and the deployment and repair of files that could not be repaired on a client computer This automated system dramatically reduces the time between when a virus is found and when a repair is deployed which decreases the severity of many threats Introducing Symantec AntiVirus 25 What you can do with Symantec AntiVirus The Digital Immune System works with the Central Quarantine and performs the following actions Identifies and isolates viruses When a client computer that is configured to repair infected files cannot repair a specific file it forwards the file first to the local Quarantine and then to the Central Quarantine Server where more current virus definitions might be available Rescans the file and submits viruses to Symantec Security Response If the Central Quarantine has more current virus definitions than the submitting computer it might be able to fix the file If so it pushes the newer definitions to the submitting computer If the file cannot be repaired it is sent to a Symantec Security Response gateway for further analysis Analyzes submissions and generates and tests repairs When the Digital Immune System receives a new submission it analyzes the virus generates the repair and tests it Then it builds new virus definitions files including the new virus fingerprint and returns the new virus definitions files to the gateway Usually this pro
137. o the antivirus client 161 obtaining 160 conversion unmanaged to managed clients 160 D deployment antivirus clients across a network connection 143 by using Web based installation files 148 customizing files 152 over the Web 148 requirements for Web based 148 176 Index deployment continued servers across a network connection 115 testing Web based installations 154 to a target computer without granting administrator privileges 109 distribution with SMS Package Definition Files 158 download location notifying users of 154 E errors server installation 126 F Files ini 153 G Grc dat See configurations file installation msi client features 171 msi client properties 169 msi command line examples 173 msi server features 168 msi server properties 167 msi Windows Security Center features 170 AMS manual 130 antivirus clients 144 by using msi commands 163 by using log files to identify failure points 173 Central Quarantine 91 checking for errors on servers 126 completing for servers 122 default client footprint 164 default server footprint 164 first time 43 first time installation sequence 44 from the client installation package on the server 147 how to create a text file with IP addresses to import 108 installation files from the CD 142 installing clients from the CD 62 installing clients from the Symantec System Center 60 into NDS 111 LiveUpdate Administration Utility 99
138. ol WSCAVUPTODATE lt val gt Configures WSC out of date time for antivirus definitions where lt val gt is one of the following 1 90 Number of days default is 30 Symantec AntiVirus features There are many Symantec AntiVirus features that can be installed using a customized Windows Installer package These features are used by the Windows Installer ADDLOCAL property to specify the features that are installed See Command line examples on page 173 Symantec AntiVirus client features Table A 6 describes the features that are configurable for the Symantec AntiVirus client installation Table A 6 Symantec AntiVirus client features SAVMain Specifies the basic Symantec AntiVirus client files This feature is required SAVUI Makes the user interface available to the target computer This feature is optional SAVHelp Include Symantec AntiVirus Help files This feature is optional OutlookSnapin Include the Microsoft Exchange Auto Protect email component This feature is optional 172 Windows Installer msi command line reference Using the log file to check for errors Table A 6 Symantec AntiVirus client features NotesSnapin Include the Lotus Notes Auto Protect email component This feature is optional Pop3Smtp Include the Internet Email Auto Protect component This feature is optional QClient Include the Symantec Quarantine client This feature is optional Using the log
139. omatically Select a method For copying the root certificate to this computer from the server group Small Business 2 Copy after I login to this server group For the first time g Copy using Windows authentication recommended may prompt For user name and password J Don t ask me this question again cool __ In the Server group root certificate not found dialog box select either option and then click OK In the Login dialog box type the user name that you entered when you migrated the primary management server type the password that you used to unlock the server group in the legacy version of the Symantec System Center and then click OK Migrating management servers There are several ways to install the Symantec AntiVirus server software to supported Windows and NetWare operating systems including third party deployment options such as Active Directory Uninstalling servers is generally not required before you install the Symantec AntiVirus server software provided that the server is not damaged Warning Do not install multiple versions of Symantec AntiVirus server on a NetWare server Either migrate or delete legacy server versions before you install the latest version The following topics describe how to migrate server software Before you migrate management servers Migrating the first management servers About migrating subsequent servers Migrating from Symantec AntiVirus on NetWare platforms
140. omplete the installation All of the computers are added to the same server group but you can create new server groups and move servers to them in the Symantec System Center console Installing Symantec AntiVirus servers 123 Deploying the server installation across a network connection To complete the server installation 1 Inthe Select Computers panel click Finish Setup will install Symantec AntiVirus to the following computers To change destinations select a computer then click Change Destination Destination computers Server Destination Folder os C program files sav Windows NT Change Destination lt Back Cancel 2 Inthe Server Summary panel do one of the following To accept the default Symantec AntiVirus installation path click Next m To change the path select a computer and then click Change Destination In the Change Destination dialog box select a destination click OK and then click Next If you are installing to a NetWare server the new folder name is limited to eight characters Select Symantec AntiVirus Server Group x Symantec AntiVirus Server Group is a group of protected servers You can set Server Group wide options for the servers in a server group You can type in a new SAV server group name select an existing name or accept the default name Symantec AntiVirus Server Group S 1 Symantec AntiVirus Server Gr Primary Server ef m
141. omputers to which you want to install You can select Windows or NetWare computers manually or import a list of computers 120 Installing Symantec AntiVirus servers Deploying the server installation across a network connection To manually select Windows computers 1 In the Select Computers panel under Network expand Microsoft windows network Select a server on which to install and then click Add Repeat step 2 until all of the servers to which you are installing are added under Destination computers Select any NetWare computers to which you want to install See To manually select Novell NetWare computers on page 122 Continue the installation See Completing the server installation on page 122 To import a list of Windows 2000 XP 2003 computers 1 Prepare the list of servers to import See Creating a text file with IP addresses to import on page 108 In the Select Computers panel click Import open 6 leX Look in ff Desktop e ek EE My Documents My Computer My Network Places Import Computer List File name import Computer List Files of type Text Files txt Cancel Installing Symantec AntiVirus servers 121 Deploying the server installation across a network connection 3 Locate and double click the text file that contains the IP addresses to import Selection Summary x The following is a summary of the actions that will be taken o
142. on single computers and you can deploy the software on multiple clients from the CD To install client software from the CD 1 2 A oo N Q UW 10 11 Insert the Symantec AntiVirus CD into the CD ROM drive In the Symantec AntiVirus panel click Install Symantec Client Security and then in the next panel click Install Symantec Client Security In the Welcome panel click Next In the License Agreement panel click I accept the terms in the license agreement and then click Next In the Client Server Options panel click Client Install and then click Next In the Setup Type panel click Complete and then click Next In the Network Setup Type panel click Managed and then click Next In the Select Server panel do one of the following m Next to Server Name type the host name of the primary antivirus server that you installed and configured m Click Browse select the primary antivirus server that you installed and configured and then click OK Click Next In the Ready to Install the Program panel click Install In the Installing Symantec Client Security panel when the installation is finished click Finish Installing Symantec AntiVirus for the first time 63 Testing antivirus capabilities Note The Tools PolicyFiles folder on the installation CD contains sample firewall policy files that you can test with one of which supports Active Directory For details refer to the Symantec AntiVirus Adminis
143. onnections 3 Inthe Network Connections window right click the active connection and then click Properties 4 Onthe Advanced tab under Internet Connection Firewall uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet 5 Click OK Disabling Windows Firewall Windows XP with Service Pack 2 and Windows 2003 Server include a firewall called Windows Firewall that can interfere with remote Symantec AntiVirus installation and communications between servers and clients If any of your servers or clients run Windows XP with Service Pack 2 or Windows Server 2003 you can disable the firewall on them before you install Symantec AntiVirus clients To disable Windows Firewall 1 On the Windows XP taskbar click Start gt Control Panel 2 Inthe Control Panel window double click Network Connections 3 Inthe Network Connections window right click the active connection and then click Properties 40 Planning the installation About using Windows XP firewalls 4 Onthe Advanced tab under Internet Connection Firewall click Settings 5 Inthe Windows Firewall window on the General tab uncheck On recommended 6 Click OK About using Windows XP firewalls To use the Windows XP firewalls you need to configure them to support Symantec AntiVirus communications by opening ports or by specifying trusted programs You can enable communications by permitting Rtvscan exe on all comp
144. onsole When a user logs off of a remote Terminal session and the Auto Protect setting to check floppy disks on computer shutdown is enabled an unnecessary access is made to the floppy disk drive on the console This setting is disabled by default Session specific information is not logged or included in virus alerts Preventing user launched virus scans You can prevent users from running manual scans in Terminal sessions by doing the following Restrict the Windows Start menu and directories for Symantec AntiVirus to prevent users from running manual virus scans Use the Application Security AppSec registration utility to restrict nonadministrator users to running only the programs that are included in an administrator defined list of applications You can prevent users from running virus scans during Terminal sessions on a Windows 2000 2003 Terminal Services server using Application Security AppSec For Windows 2000 2003 Terminal Services AppSec is included in the Windows 2000 2003 Server Resource Kit Installing Symantec AntiVirus servers 113 Installing Symantec AntiVirus servers locally You must install both AppSec and the AppSec hotfix You can find information about installing AppSec and the hotfix at http www microsoft com windows2000 techinfo To prevent users launched virus scans 1 On the Terminal Server on the Windows taskbar click Start gt Programs gt Windows 2000 Resource Kit gt Tools 2 Double
145. onsole program at your convenience by running its uninstallation item from the Symantec AntiVirus program group on the client computer Preventing errors when the logon script is used The current version creates the SymantecAntiVirusAdmin and SymantecAntiVirusUsers NDS objects but does not remove the NortonAntiVirusAdmin or NortonAntiVirusUsers NDS objects during migration In addition during migration the container logon script is appended with the following section H Symantec AntiVirus Corporate Edition SECTION START s Symantec AntiVirus Corporate Edition SECTION END To prevent errors that might occur when the logon script is used 1 Using NWAdmin or ConsoleOne remove the following legacy section of the logon script s Norton AntiVirus Corporate Edition SECTION START s Norton AntiVirus Corporate Edition SECTION END 2 After you have completed the installation you should move all users who were previously associated with the NortonAntiVirusUsers group to the new SymantecAntiVirusUsers group About VPStart commands If you migrate from an earlier version of Symantec AntiVirus on a NetWare computer that used the option to start Symantec AntiVirus during startup the installation file adds a new set of VPStart commands to autoexec ncf but does not remove the legacy VPStart commands that were used by the earlier version To prevent errors remove the duplicate commands by
146. operties list INSTALLSERVER 1 Specifies that the installation is a server installation A value of 0 the default indicates a client installation Required SERVERGROUPNAME lt server group name gt Specifies the name of a new or existing server group that the target will join If the server group is new the installation installs and configures the server as the group s primary management server and the default logon user name is Admin Required SERVERGROUPUSERNAME lt username gt Specifies the name of a new or existing user name used to logon to the server group that the target server will join The default is admin Required SERVERGROUPPASS lt password gt Specifies the name of a new or existing password of the server group that the target server will join The default is symantec Required 168 Windows Installer msi command line reference Server installation properties and features Table A 2 Symantec AntiVirus server properties list SERVERPARENT lt parent server name gt For secondary server installations specifies the name of the parent server When you perform a deployment by using the Deploy Server user interface or the Symantec System Center this property is not required May be required ENABLEAUTOPROTECT lt val gt Determines whether File System Auto Protect is enabled after the installation is complete where lt val gt is one of the following values E 1 Enables Auto
147. or client About installing to NetWare servers The Symantec AntiVirus server installation program copies NLMs and other files to one or more NetWare servers that you select To install to NetWare servers do the following Before you begin installation log on to all of the servers to which you want to install To install to the NDS or bindery you need Admin rights m After you run the Symantec AntiVirus server installation program go to the server console or have rights to run RCONSOLE to load the Symantec AntiVirus NLMs You only need to do this manually the first time if you select the automatic startup option during setup See Manually loading the Symantec AntiVirus NLMs on page 126 Warning Do not install multiple versions of Symantec AntiVirus server on a NetWare server Either migrate or delete existing versions before installing the latest version About installing to a NetWare cluster To install Symantec AntiVirus to a NetWare cluster you install Symantec AntiVirus server on each NetWare server in the cluster following the bindery installation procedure for NetWare servers Do not install Symantec AntiVirus to NDS Installing Symantec AntiVirus servers 111 Before you install About installing into NDS If you browse to an NDS object to which you are not authenticated the installation program would normally prompt you to log on However some versions of the Novell client might not return a logon r
148. orted Optional 166 Windows Installer msi command line reference Windows Installer commands Table A 1 Commands Pocus a x lt msi file name gt Uninstall the specified components Optional qb Install with a basic user interface that shows installation progress Optional v lt log filename gt Create a verbose log file where lt log filename gt is the name of the log file you want to create Optional INSTALLDIR lt path gt Designate a custom path on the target computer where lt path gt is the specified target directory If the path includes spaces use quotation marks Note The default directory is C Program Files Symantec AntiVirus Optional REBOOT lt value gt Suppress a computer restart after installation where lt value gt is a valid argument The valid arguments include the following m Force Requires that the computer is restarted m Suppress Prevents most restarts m ReallySuppress Prevents all restarts as part of the installation process Optional ADDLOCAL lt feature gt Select custom features to be installed where lt feature gt is a specified component or list of components If this property is not used all applicable features are installed by default and AutoProtect email clients are installed only for detected email programs See Server installation properties and features on page 167 See Client installation properties and features on page 169
149. priately when you install from the CD and select Install Symantec AntiVirus When you migrate a secondary management server the overinstall automatically detects that the server is secondary and migrates and configures it appropriately when you install from the CD and select Install Symantec AntiVirus You cannot migrate the Symantec System Center console with an overinstall You must uninstall the legacy version and then install the new version This process is called upgrading When you upgrade the first instance of the Symantec System Center console in your network you must uninstall the Symantec System Center console overinstall one or more management servers Migrating to the current version of Symantec AntiVirus 71 About migration in a server group and then reinstall the Symantec System Center console in a specific order When you migrate a client the overinstall automatically detects the client and migrates and installs it appropriately Steps to migrating to the current version Migrating to the current version of Symantec AntiVirus includes the following steps Create a migration plan Before you begin to install the Symantec AntiVirus client server and administration upgrades you should have a solid understanding of your network topology and a streamlined plan to maximize the protection of the resources on your network during the upgrade Migrating your entire network to the current version rather than managing mu
150. protocols operating systems and service packs software and hardware All of the requirements that are listed for Symantec AntiVirus components are designed to work with the hardware and software recommendations for the supported Windows and NetWare computers All computers to which you are installing Symantec AntiVirus should meet or exceed the recommended system requirements for the operating system that is used Planning the installation 35 System requirements Review the following requirements before you install Symantec AntiVirus m Required protocols m Operating system requirements RAM storage and application requirements Required protocols Table 2 1 lists the communications requirements between the Symantec System Center and the various Symantec servers consoles and clients Table 2 1 Console and server to client communications pea enim dena TCP 1024 4999 Console and server 2967 Communications 2967 Console and server 1024 5000 TCP 1024 4999 Console 139 Remote installation 139 Server 1024 5000 UDP 38293 Server None Discovery 1024 4999 Console If your servers and clients run firewall software and you want to manage these servers and clients you must open these ports Alternatively permit Rtvscan exe on all computers and Pds exe on servers and consoles to send and receive traffic through your firewalls Also remote server and client installation tools require that TCP ports 139 and 1024
151. r Symantec AntiVirus client m Windows XP 64 bit Edition Version 2003 64 bit m Windows Server 2003 Enterprise Datacenter 64 bit Planning the installation 37 System requirements RAM storage and application requirements Pentium II or higher processors are recommended for all 32 bit components Table 2 3 lists RAM storage and application requirements for Symantec AntiVirus components Table 2 3 RAM storage and application requirements Symantec System Center 64 MB 36 MB disk space without snap ins 24 MB disk space for AMS snap in 6 MB disk space for Symantec AntiVirus snap in 1 MB disk space for Symantec Client Firewall snap in 130 MB disk space for AV Server Rollout snap in 2 MB disk space for ClientRemote Install snap in Internet Explorer 5 5 with Service Pack 2 or later Microsoft Management Console 1 2 or later If MMC is not already installed you will need 3 MB free disk space 10 MB during installation If version 1 2 or later is not on the computer to which you are installing the installation program will install it Symantec AntiVirus server for Windows 64 MB 140 MB disk space 15 MB disk space for AMS server files if you choose to install the AMS server Internet Explorer 5 5 with Service Pack 2 or later Static IP address recommended Note Symantec AntiVirus does not support the scanning of Macintosh volumes on Windows servers for Macintosh viruses Symantec AntiVirus s
152. r options See Server installation properties and features on page 167 For an SMS deployment the deployment package user interface has a character limit of 108 characters Using different combinations of switches can exceed this limit and prevent the deployment A workaround is to change the SMS definition file df to run only setup s and then edit the setup ini file to include the switches that you want Note If you deploy packages by using Microsoft SMS you might need to disable the Show Status Icon On The Toolbar For All System Activity feature on the clients in the Advertised Programs Monitor In some situations Setup exe might need to update a shared file that is in use by the Advertised Programs Monitor If the file is in use the installation will fail For more information on using SMS see the Microsoft Systems Management Server documentation 130 Installing Symantec AntiVirus servers Manually installing AMS2 server Manually installing AMS server You can manually install AMS server to computers to which you ve already installed Symantec AntiVirus server Manually install AMS2 server The installation methods for AMS are different for Windows based computers and NetWare servers Note To avoid losing valuable information when you uninstall Symantec AntiVirus from a primary server running under NetWare first demote the primary server from which you are uninstalling to secondary status and
153. r group on page 79 Installing the Symantec System Center You can install the Symantec System Center console and components from the Symantec AntiVirus CD The procedure assumes that you plan to install the Symantec System Center on a computer on which you installed the new version of Symantec AntiVirus server or client software To install the Symantec System Center console and components 1 From the Symantec AntiVirus CD run Setup exe 2 Onthe Install Administrator Tools menu click Install Symantec System Center 3 Respond to the prompts until the installation completes 4 Restart the computer Unlocking the migrated server group When you unlock a server group for the first time a message appears that prompts you to copy the server group root certificate This certificate is copied to the pki directory structure that supports the Symantec System Center To unlock the migrated server group 1 Start the Symantec System Center 80 Migrating to the current version of Symantec AntiVirus Migrating management servers 2 In the left pane right click the migrated server group and then click Unlock Server group root certificate not found x E fi For maximum security when managing Symantec Antivirus and Symantec Client Security you should copy the server group root certificate to this computer before logging in to the server group for the first time For your convenience Symantec System Center can do this aut
154. r that you want to act as the parent server m The Server Sys Sav Clt inst Win32 shared folder on the NetWare server that is running the server that you want to act as the parent server Finished structure When you are finished the folder structure on the Web server will look as follows note that all files are case sensitive m Deploy Webinst brnotsup htm default htm intro htm logo jpg oscheck htm plnotsup htm readme htm start htm webinst cab m Deploy Webinst Webinst m files ini m The installation files for example Install_File msi Setup exe and so forth Configuring the Web server You must configure the Web server to create a virtual directory Configure the Web server You can configure Internet Information Server or Apache Web Server To configure Internet Information Server 1 To launch Internet Services Manager click Start gt Programs gt Administrative Tools gt Internet Services Manager 2 Double click the Web server icon to open it Installing Symantec AntiVirus clients 151 Web based deployment Right click Default Web Site and then click New gt Virtual Directory To begin the Virtual Directory Creation Wizard click Next In the Alias text box type a name for the virtual directory for example ClientInstall and then click Next Type the location of the installation folder where Deploy is located and then click Next For access permissions check Read only and click
155. r to any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated Narcotics Traffickers or Specially Designated Terrorists Furthermore Licensee agrees not to export or re export Symantec products to any military entity not approved under the EAR or to any other entity for any military purpose nor will it sell any Symantec product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and
156. r version of Symantec AntiVirus you can deploy a client installation from the Symantec System Center To migrate clients by using the Symantec System Center 1 Inthe Symantec System Center console in the left pane click System Hierarchy or any object under it 2 Onthe Tools menu click ClientRemote Install ClientRemote Install is available only if you selected the ClientRemote Install tool when you installed the Symantec System Center This tool is selected for installation by default 3 Continue the installation until complete Additional client migration methods All of the client installation methods when used to overinstall Symantec AntiVirus client software migrate clients In each case automatic migration from earlier versions of Symantec AntiVirus occurs Also the clients inherit the policy that was set on the parent server See About client installation methods on page 135 Migrating to the current version of Symantec AntiVirus 87 About migrating LiveUpdate servers How to determine parent servers and policy When Symantec AntiVirus is installed to servers each server receives a full set of installation files for all supported platforms in the folder Program Files Sav Clt inst on a Windows based server and SYS SAV clt inst on a NetWare server When the antivirus policy is set on the server the policy settings are saved in the Grc dat file This file exists in all of the installation sets and is updated any
157. rimary server in the Symantec System Center for the server group that will contain the client If you do not create a primary server before you install managed clients you will not be able to manage your clients See Configuring a primary management server on page 54 About client installation methods You can use any combination of methods that suits your network environment Push Installing Symantec AntiVirus clients 135 Before you install You can install Symantec AntiVirus client using any of the methods that are listed in Table 7 1 Table 7 1 Client installation methods You can push the Symantec AntiVirus client installation directly from the Symantec AntiVirus CD and from the Symantec System Center This method lets you install on computers running supported Microsoft Windows operating systems without giving users administrative rights to their computers See Deploying the client installation across a network connection on page 143 Install the Symantec System Center with the antivirus management snap in and use the ClientRemote Install tool to push the client installation from the Symantec System Center From a server You can run Symantec AntiVirus client installation from the Symantec AntiVirus server that you want to act as a parent server See Installing from the client installation folder on the server on page 147 m Install Symantec AntiVirus server m Have users map a driv
158. rogram on page 117 To start the installation from the Symantec System Center 1 Inthe Symantec System Center console in the left pane do one of the following m Click System Hierarchy m Under System Hierarchy select any object 2 On the Tools menu click AV Server Rollout AV Server Rollout is available only if you selected the Server Rollout component when you installed the Symantec System Center This component is selected for installation by default 3 Continue the installation See Running the server setup program on page 117 Running the server setup program The same setup program runs no matter how you started the installation See Starting the server installation on page 116 To run the server setup program 1 Inthe Welcome panel do one of the following m To install the server to computers that have never had Symantec AntiVirus installed click Install and then click Next 118 Installing Symantec AntiVirus servers Deploying the server installation across a network connection m To install the server to computers that have had Symantec AntiVirus previously installed click Update and then click Next License Agreement Ei SYMANTEC SOFTWARE LICENSE AGREEMENT SYMANTEC CLIENT SECURITY SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU
159. rs Programs 2 License to Distribute Software Subject to the terms and conditions of this Agreement including but not limited to Section 4 Java Technology Restrictions of these Supplemental Terms Sun grants you a non exclusive non transferable limited license to reproduce and distribute the Software provided that i you distribute the Software complete and unmodified unless otherwise specified in the applicable README file and only bundled as part of and for the sole purpose of running your Programs ii the Programs add significant and primary functionality to the Software iii you do not distribute additional software intended to replace any component s of the Software unless otherwise specified in the applicable README file iv you do not remove or alter any proprietary legends or notices contained in the Software v you only distribute the Software subject to a license agreement that protects Sun s interests consistent with the terms contained in this Agreement and vi you agree to defend and indemnify Sun and its licensors from and against any damages costs liabilities settlement amounts and or expenses including attorneys fees incurred in connection with any claim lawsuit or action by any third party that arises or results from the use or distribution of any and all Programs and or Software vi include the following statement as part of product documentation whether hard copy or electronic
160. rst time 59 Configuring your server group 5 Explore and configure other settings that are available with the Scan Settings and Advanced buttons 6 Click OK until you return to the main window in the Symantec System Center console Configuring Auto Protect scans Auto Protect scans files as you open them and scans email attachments as they are sent and received Servers support scanning the file system only Clients support scanning the file system and email attachments You can also set Threat Tracer for clients to identify computers that spread viruses to network shares For details refer to the Symantec AntiVirus Administrator s Guide Configure Auto Protect scans When you configure Auto Protect you select a server group or server and configure scan settings To configure Auto Protect scans for server file systems 1 Inthe Symantec System Center console right click the server group that you want to configure and then click All Tasks gt Symantec AntiVirus gt Server Auto Protect Options 2 Inthe Server Auto Protect Options dialog box on the File System tab check Enable Auto Protect and then click Advanced 3 Inthe Server Auto Protect Advanced dialog box familiarize yourself with the various settings and verify that the options under Threat Tracer are checked 4 Click OK 5 Inthe Server Auto Protect Options dialog box click OK To configure Auto Protect scans for client file systems and email attachments
161. rus servers Deploying the server installation across a network connection 116 Table 6 2 Task list for installing servers across a network Complete the server installation See Completing the server installation on page 122 Review any errors See Checking for errors on page 126 Start Symantec AntiVirus NLMs See Manually loading the Symantec AntiVirus NLMs on page 126 Starting the server installation You can install the Symantec AntiVirus server from the Symantec AntiVirus CD or the Symantec System Center Note When you are installing to NetWare log on to all of the NetWare servers before you start the installation To install to NetWare Directory Services NDS or bindery you need Admin rights Start the server installation You can start the server installation from the Symantec AntiVirus CD or from the Symantec System Center To start the installation from the CD 1 Insert the Symantec AntiVirus CD into the CD ROM drive I Symantec Anti irus Corporate Edition 9s symantec Symantec AntiVirus Corporate Edition Read This First Install Symantec AntiVirus Install Administrator Tools Visit the Getting Started page on Symantec com Installing Symantec AntiVirus servers 117 Deploying the server installation across a network connection 2 Click Install Symantec AntiVirus gt Deploy AntiVirus Server 3 Continue the installation See Running the server setup p
162. s You should also archive the private key that is installed on the primary management server in the pki private keys directory as a best practice Administrative rights and msi files Review the information about administrative rights and msi files to plan your installation About setting administrative rights to target computers To install Symantec AntiVirus servers and clients to computers that run supported Windows operating systems you must have administrator rights to the computer or to the Windows domain to which the computer belongs and log on as administrator The Symantec AntiVirus server installation program launches a second installation program on the computer to create and start services and to modify the registry If you do not want to provide users with administrative rights to their own computers use the ClientRemote Install tool in the Symantec System Center to remotely install Symantec AntiVirus clients to computers that run supported Windows operating systems To run the ClientRemote Install tool you must have local administrative rights to the computers to which you are installing the program See Installing Symantec AntiVirus clients on page 133 34 Planning the installation System time requirements About customizing installations by using msi options The Symantec AntiVirus client and server installation packages are Windows Installer msi files that you can configure and deploy by using the s
163. s a week worldwide in a variety of languages for those customers enrolled in the Platinum Support Program m Advanced features such as the Symantec Alerting Service and Technical Account Manager role offer enhanced response and proactive security support Please visit our Web site for current information on Support Programs The specific features available may vary based on the level of support purchased and the specific product that you are using Licensing and registration If the product that you are implementing requires registration and or a license key the fastest and easiest way to register your service is to access the Symantec licensing and registration site at www symantec com certificate Alternatively you may go to www symantec com techsupp ent enterprise html select the product that you wish to register and from the Product Home Page select the Licensing and Registration link Contacting Technical Support Customers with a current support agreement may contact the Technical Support group via phone or online at www symantec com techsupp Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www secure symantec com platinum When contacting the Technical Support group please have the following Customer Service Product release level Hardware information Available memory disk space NIC information Operating system Version and patch level Network topolog
164. s architecture with one server group which you create by using the Symantec System Center This architecture also illustrates a best practice of creating a secondary management server in a server group When a server group contains two or more management servers every server other than the primary management server is defined as a secondary management server Symantec AntiVirus management servers do not require server operating systems but do not support email scanning like the clients If your server group contains one management server only which would be the primary and if that server crashes you cannot unlock and manage the server group from the Symantec System Center If you have a secondary management Planning the installation Plan your network architecture server in the group you can unlock the server group You can then migrate the clients that were managed by the crashed server to a new or existing server in the group by copying a Grc dat file from the new or existing server to the clients See Configuring clients with the Grc dat configuration file on page 160 If you do not create a secondary management server in your server group back up the pki directory and all subdirectories If your primary server becomes corrupt you can re create it if you have the backup files to restore For details refer to the Knowledge Base articles on the Symantec Web site Note For first time installations you should create and co
165. s as administrators before the installation if you have administrator rights to the domain to which the client computers belong When you install client antivirus software by using the Symantec System Center the clients are automatically managed and associated with a server group Note When you uninstall client software the default password is symantec Installation sequence The following list shows the order in which you install and configure management server and client software m Install the Symantec System Center m Install Symantec AntiVirus management server and configure it as a primary management server m Install Symantec AntiVirus client software Symantec System Center installation on server operating systems The Symantec System Center installation is not permitted on supported Windows server operating systems when the following services are running m Terminal Services m Fast Switching m Remote Assistance m Remote Desktop To install the Symantec System Center on supported Windows server operation systems you must disable these services After installation you can re enable these services and use the Symantec System Center In general all server side assistant services prevent the Symantec System Center installation Installing Symantec AntiVirus for the first time 45 Installing the Symantec System Center Installing the Symantec System Center The Symantec System Center is installed directly fro
166. s shared directory for example client B disable file system Auto Protect insert the removable media that contains Eicar com and copy the file to the shared directory on the other client for example client B A virus notification alert appears The following illustration shows this configuration Auto Protect Auto Protect Disabled Enabled Client A Client B Local Hard Drive Network Mounts Client B s Network Share Share Client A Initiates Copy Copy Eicar com from Client A Local Removable Media to Client B Network share Threat Tracer reveals source destination lt m Refresh the Symantec System Center user interface right click the client that shares the directory for example client B and then click All Tasks gt Symantec AntiVirus gt Logs gt Threat History Locate the EICAR Test string threat right click the threat click Properties and then the source computer name is identified 66 Installing Symantec AntiVirus for the first time Testing antivirus capabilities Migrating to the current version of Symantec AntiVirus This chapter includes the following topics About migration Supported and unsupported server and client migration paths Symantec System Center upgrade scenarios Upgrading the Symantec System Center Migrating management servers Migrating client software About migrating LiveUpdate servers About migration Symantec AntiVirus provides a seamless upgrade from earlier
167. s to this version consider creating a new server group or groups by using the new version of the Symantec System Center migrating existing clients and then dragging and dropping them to a new server group or groups m The NT Remote Install client installation option in the Symantec System Center has been renamed to ClientRemote Install m You must restart every management server that is migrated Disable security risk programs from other vendors The current version of Symantec AntiVirus scans for security risks that are associated with adware and spyware runs in real time and might cause conflicts with similar products that other vendors offer Before you migrate antivirus servers and clients disable or remove similar products that other vendors offer especially those products that run in real time How migration works Migration occurs by overinstalling the new version of Symantec AntiVirus management servers and clients on computers that run the old version You do not need to uninstall management servers and clients before you install the new version The overinstall process saves legacy settings uninstalls the legacy software and then installs the latest version Furthermore server group migration will fail if you uninstall migration supported legacy management servers and clients When you migrate a primary management server the overinstall automatically detects that the server is primary and migrates and configures it appro
168. seeeeeeeeeeseasaeeeteeeeeseeeeaes 20 Components of Symantec AntiVirus oo ceeesessssssesesecesesesesesesssesesseecseseeees 22 How Symantec AntiVirus works ccccccsssesesseseessceseeeceseeeeseeceeeseeeeseeeeeseeeeees 24 What you can do with Symantec AntiVirus 0 eececeseeseeeeseeseeeeeeeeeeeeeees 25 Where to get more information about Symantec AntiVirus ccee 26 Planning the installation Plan your network architecture ccccccccsessssesesseceseeseseseeeeseeeeeeseeeeseeeeeseeeeees 29 Administrative rights and msi files oo ceeseseseseseseseesessseceeeseeeseseseseeesess 33 About setting administrative rights to target computers 05 33 About customizing installations by using msi options ee 34 About configuring user rights with Active Directory cccceeees 34 System time requirements 20 ececccceesesseseeseesceeeseeeeeseeeeseeseeaeeeeseeseeseeseeecseeaeees System requirements Required protocols Operating system requirements RAM storage and application requirements ccceceeeeseseeeeseseeeeeees 37 Disabling Windows XP firewalls cccccccsssessssssecssesssecesesesesesessessseeeseseseseseaees 39 Disabling Internet Connection Firewall cccceceeesseeeesseeeseeeeseeeeeees 39 Disabling Windows Firewall cccccccesssesesssseseseecesesseceseeesseseeeeseeeeseseeees 39 About using Windows XP firewalls cccsccsssesesesesesse
169. server on Terminal Server Symantec AntiVirus 80 MB m 70 MB disk space client 64 bit m Internet Explorer 5 5 with Service Pack 2 m Intel processors that support Intel Extended Memory 64 Technology Intel EM64T m AMD 64 bit Opteron and Athlon processors Note The installation scripts do not check to verify that Internet Explorer 5 5 with Service Pack 2 or later is installed on computers when it is required If the target computers do not have the correct version of Internet Explorer the installation fails without informing you Planning the installation 39 Disabling Windows XP firewalls Disabling Windows XP firewalls Windows XP and Windows 2003 Server contain firewalls that are enabled by default If these firewalls are enabled you might not be able to install server software or client software remotely from the Symantec System Center and other remote installation tools Disabling Internet Connection Firewall Windows XP with Service Pack 1 includes a firewall called Internet Connection Firewall that can interfere with remote Symantec AntiVirus installation and communications between servers and clients If any of your servers or clients run Windows XP you can disable the Windows XP firewall on them before you install Symantec AntiVirus clients To disable Internet Connection Firewall 1 On the Windows XP taskbar click Start gt Control Panel 2 Inthe Control Panel window double click Network C
170. ssseseceseseseseseesseeeseeeeees 40 Permitting remote software installation on Windows XP computers 40 About disabling other anti security risks programs c ccccesseseeeeeeeeees 41 Installing Symantec AntiVirus for the first time Before you install ccesesssssssssesesesessesssseseseesesesesesessesesesecscaeseseseeseseseseeaesees About client installation Installation sequence cccesscsessesscsecssssessesecsessessesecsessecscsesseeseesceesseeseeases Symantec System Center installation on server operating SV SLOUUS oriire ee E S RE E EE 44 Installing the Symantec System Center cceesessseeseseseeseseeeeseeeeeesseeseeeeeeees 45 14 Contents Chapter 4 Installing a management server from the Symantec System Center 50 Configuring your server group c ccceseesssesessesessseceseseseseeesessseeesesesesessesesseeeees 54 Configuring a primary management Server cceeeseseseseeeetetetseeteees 54 Protecting your server group root certificate private key 0 0 0 0 56 Configuring updates and protection ccccccesesesesseseseseeesesesesesesetseeeeees 57 Installing client software oo ceecsesesessesssscecesesecesesessscsceeeecscsesesessssseseessesesees 60 About disabling the Windows XP firewall ccceseseseseseceeeseseseseeees 60 Installing client software by using the Symantec System Center 60 Installing client software from the CD ccccesssessseseeesstsesseeeeseses
171. stalling with the Symantec System Center 45 Symantec Security Response 25 Symantec System Center about 22 23 36 installing 45 installing clients from 60 installing on server operating systems 44 server tuning options 33 upgrade scenarios 74 upgrading 76 system requirements about 34 protocols 35 system time values requirements 34 specifying in the Symantec System Center 69 synchronizing 69 178 Index T Terminal Server 111 installation order 110 limitations 112 viewing from the console 111 third party products using for rollout 158 Threat Tracer testing 65 U uninstallation antivirus clients 162 management components 102 Symantec AntiVirus servers 130 Symantec System Center 102 upgrade Symantec System Center 76 Symantec System Center scenarios 74 V VDTM updating server groups 57 W Web server configuring 150 copying installation files to 149 installing 149 setting up installation 149 Web based deployment about 148 deploying installation files by using 148 requirements for 148 testing installation 154 Windows Installer commands 163 165 Windows Server 2003 36 Windows XP 40 Windows XP firewalls disabling 39 using 40 Wizard LiveUpdate 115 143
172. t Symantec AntiVirus clients using the local server names rather than the shared cluster name Each Symantec AntiVirus client is managed separately and provides protection in the event of a failover You can synchronize the manageability of the clients if they are managed by the same Symantec AntiVirus server and configuration is performed at the server level The shared drives are protected in real time by Auto Protect on each computer when the computer has control of the drives When control of the shared drives is passed to another computer Auto Protect on that computer automatically takes over the protection If a manual scan of the shared drives is being performed when a failover occurs the scan does not restart on the new computer You must initiate a new scan If one Symantec AntiVirus client in the cluster is unavailable temporarily it receives the latest virus definitions when the Symantec AntiVirus service starts and the client checks in with the parent Logs and alerts include the name of the local computer but they do not include the cluster server name This helps to identify which computer had the event Warning Problems might occur if Symantec AntiVirus server or client is installed to a shared drive For example only one client and the shared drives will be protected Also manageability is lost after a failover About email support Symantec AntiVirus can interface with supported email client software This prov
173. t installation files by using msi options The Symantec AntiVirus client installation files are Windows Installer msi files that are fully configurable and deployable using the standard Windows Installer options You can use environment management tools that support msi deployment such as Active Directory or Tivoli to install clients on your network See Windows Installer msi command line reference on page 163 About configuring user rights with Active Directory If you are using Active Directory to manage Windows based computers on your network you can create a Group Policy that provides the necessary user rights to install Symantec AntiVirus For more information on using Active Directory see the Active Directory documentation provided by Microsoft About Symantec AntiVirus client on a Terminal Server The Symantec AntiVirus client program can be installed on a Terminal Server The same considerations and limitations that apply to running the Symantec AntiVirus server on a Terminal Server apply to the Symantec AntiVirus client program Installing Symantec AntiVirus clients 137 Before you install About Windows cluster server protection You can protect and manage Windows cluster servers with Symantec AntiVirus To protect cluster servers complete the following tasks m Install the Symantec AntiVirus client to each local computer that is part of the cluster server Do not install to the shared drives m Roll ou
174. t names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Technical support As part of Symantec Security Response the Symantec global Technical Support group maintains support centers throughout the world The Technical Support group s primary role is to respond to specific questions on product feature function installation and configuration as well as to author content for our Web accessible Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts Symantec technical support offerings include m A range of support options that give you the flexibility to select the right amount of service for any size organization m Telephone and Web support components that provide rapid response and up to the minute information m Upgrade insurance that delivers automatic software upgrade protection m Content Updates for virus definitions and security signatures that ensure the highest level of protection m Global support from Symantec Security Response experts which is available 24 hours a day 7 day
175. tall About setting administrative rights to target computers To install Symantec AntiVirus server to a computer running supported Windows operating systems you must have administrator rights to the computer or to the Windows domain to which the computer belongs and log on as administrator The Symantec AntiVirus server installation program launches a second installation program on the computer to create and start services and to modify the registry About locating servers across routers during installation You can browse to find the computers on which you want to install Symantec AntiVirus server Computers that are located across routers might be difficult to find To verify that you can see a computer when you run the Symantec AntiVirus server installation program try mapping a drive to the server using Windows Explorer If you can see a computer in Windows Explorer you should see the computer when you run the Symantec AntiVirus server installation program Browsing requires the use of the Windows Internet Name Service WINS For computers that are located in a non WINS environment such as a native Windows 2000 network that uses the LDAP or DNS protocol you must create a text file with IP addresses and then import it to be able to install to those computers Creating a text file with IP addresses to import You can create a text file of the IP addresses of computers that are located in a non WINS Windows based environment During
176. talled a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased corresponding maintenance and or upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received permission in a License Module nor G use the Software in any manner not authorized by this license 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antispam software utilize updated antispam rules antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules policy compliance software utilize updated policy compliance updates and vulnerability assessment products utilize updated vulnerability signatures these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acq
177. tandard Windows Installer options You can use environment management tools that support msi deployment such as Active Directory or Tivoli Enterprise Console to install clients on your network See Windows Installer msi command line reference on page 163 About configuring user rights with Active Directory If you are using Active Directory to manage Windows based computers on your network you can create a Group Policy that provides the necessary user rights to install Symantec AntiVirus For more information on using Active Directory see the Active Directory documentation provided by Microsoft System time requirements Symantec AntiVirus now uses the SSL protocol to transmit configuration information securely between management consoles servers and clients Symantec AntiVirus also uses digital certificates to authenticate users and servers To authenticate users a login certificate is issued to them with a default time validity value of 24 hours Because the login certificate expires after a certain amount of time the system clocks of all management console computers servers and clients must be within the default of 24 hours plus or minus of the system time on the primary management server You can change this time by using the Symantec System Center The login certificate is automatically reissued if it expires and the user account has not been revoked System requirements Symantec AntiVirus requires specific
178. tec AntiVirus For the most up to date information on supported migration paths and potential migration issues see the Symantec Knowledge Base Note When migrating from Norton AntiVirus Corporate Edition version 7 6x to the current version of Symantec AntiVirus you should migrate servers before you migrate clients When clients are migrated first but are connected toa parent server running 7 6x the 7 6x client software attempts to install over the current client software Supported migration paths Symantec AntiVirus can migrate seamlessly over the following products m Symantec AntiVirus Corporate Edition 8 0 and later m Norton AntiVirus Corporate Edition 7 6 and later m Symantec Client Security all versions Migrating to the current version of Symantec AntiVirus 73 Supported and unsupported server and client migration paths For Symantec Antivirus Corporate Edition 9 0 and later and Symantec Client Security 2 0 and later custom installation paths are preserved For example if you installed the product in C Abc MyAntiVirus the latest product files are installed in this directory after migration For all other versions the legacy product is uninstalled from custom installation paths and the latest product in installed in the default installation directory Unsupported migration paths Symantec AntiVirus migration is not supported for the following products m Symantec AntiVirus 64 bit client version 9 0 Symantec
179. the default name Symantec AntiVirus Server Group Small Business N 74 Symantec Antivirus Server Gr Primary Server lt Back Cancel In the Select Symantec AntiVirus Server Group panel under Symantec AntiVirus Server Group type a name for a new server group and then click Next Installing Symantec AntiVirus for the first time 53 Installing a management server from the Symantec System Center 10 Inthe Setup Message panel click Yes 11 12 13 14 15 16 Enter Password for the Server Group x Group Name SM Small Business EEE Usemame Password Confirm Password In the Enter Password for the Server Group panel type a user name type and retype a password for the user name and then click OK The user name that you type is the user name that administers the server group Server Startup Options x Setup can configure the Symantec AntiVirus server program to M start up automatically or manually when the server loads Note This option is available for NetWare servers only Symantec AntiVirus server program on Windows NT 2000 P e will always run automatically on system startup Ah How do you want the server program to run g lt Back Cancel In the Server Startup Options panel click Automatic startup and then click Next In the Using the Symantec System Center Program panel click Next In the Setup Summary panel read the message a
180. then promote a new server to primary status For more information on selecting primary servers see the Symantec AntiVirus Administrator s Guide To manually install AMS server to Windows 2000 XP 2003 computers 1 Insert the Symantec AntiVirus CD into the CD ROM drive 2 Run the Setup exe program which is located in the following directory Rollout AVServer Ams2 Winnt 3 Follow the on screen instructions To manually install AMS server to NetWare servers 1 Uninstall the Symantec AntiVirus server See Uninstalling Symantec AntiVirus server on page 130 2 Run the server setup program See Running the server setup program on page 117 3 When prompted ensure that Alert Management System AMSZ2 is checked Uninstalling Symantec AntiVirus server You should uninstall Symantec AntiVirus servers and clients using the automatic uninstallation program that is provided by Symantec If a manual uninstallation is required see the support Knowledge Base on the Symantec Web site If aSymantec AntiVirus server is managing Symantec AntiVirus clients and you plan to uninstall and then reinstall the Symantec AntiVirus server software ensure that the computer to which you reinstall has the same computer name Installing Symantec AntiVirus servers 131 Uninstalling Symantec AntiVirus server and IP address If this information changes clients will not be able to locate their parent server If you don t plan to replace a S
181. time that the policy is changed When Symantec AntiVirus is then installed to clients from these installation sets the policy is carried to the clients with this file along with the identification of the parent server When clients are migrated from earlier versions of Symantec AntiVirus the folder to which that version is installed is used Note When migrating to the current version of Symantec AntiVirus migrate servers before you migrate clients Other antivirus product client migrations Since the Symantec AntiVirus installation will not recognize the presence of other antivirus products the products must be removed prior to the rollout Symantec AntiVirus includes the Security Software Uninstaller that can detect and remove versions of antivirus software that are not included in the list of supported migration paths For more information on using the Security Software Uninstaller see the documentation provided for the tool in the Tools UNINSTLL directory on the Symantec AntiVirus CD Note The MIGRATESETTINGS switch is used whether or not a custom Cpolicy xml file is included in the installation files MIGRATESETTINGS has no affect on Grc dat About migrating LiveUpdate servers If you have already set up LiveUpdate FTP servers or UNC paths there is no need to modify them They will continue to be used the same way with Symantec AntiVirus When the Symantec System Center is installed you have the option to instal
182. tion panel type your company name your Symantec contact ID account number and contact information and then click Next Web Communication Please enter information below gateways companyname com Installing Symantec AntiVirus management components 97 Installing and configuring the Central Quarantine 10 Inthe Web Communication panel change the gateway address if necessary and then click Next By default the Gateway Name field is filled in with the gateway address i Symantec AntiVirus Central Quarantine InstallShield Wizard Alerts Configuration Please provide information below JAMS Server Namel 11 Inthe Alerts Configuration panel check Enable Alerts to use AMS type the name of your AMS server and then click Next You can leave this blank if no AMS server is installed ie Symantec Anti irus Central Quarantine InstallShield Wizard x Ready to Install the Program The wizard is ready to begin installation symantec 98 Installing Symantec AntiVirus management components Installing and configuring the Central Quarantine 12 Inthe Ready to Install the Program panel click Install and then follow the on screen prompts to complete the installation 13 Write down the IP address or host name of the computer on which you installed the Quarantine Server This information will be required when you configure client programs to forward items to the Central Quarantine
183. tion parameters in Table 7 3 are located near the bottom of the Start htm file inside the lt object gt tags Table 7 3 Start htm parameters and values ServerName The name of the server that contains the installation source files You can use Hostname IP address or NetBIOS name The source files must reside on an HTTP Web server For example if your file uses the following object tag replace ENTER_SERVER_NAME with the computer name or IP address where the installation source files are located lt param name ServerName value ENTER_SERVER_NAME gt VirtualHomeDirectory The virtual directory of the HTTP server that contains the installation source files For example if your file uses the following object tag replace ENTER_VIRTUAL_HOMEDIRECTORY_NAME with the name of the Web installation folder of the virtual directory that you created such as ClientInstall webinst lt param name VirtualHomeDirectory value ENTER_VIRTUAL_HOMEDIRECTORY_NAME gt ConfigFile The path name to Files ini relative to VirtualHomeDirectory such as Webinst Files ini ProductFolderName The subdirectory that contains the source files to be downloaded locally This subdirectory contains the installation files for example Webinst MinDiskSpaceInMB The minimum hard disk space requirement The default value is appropriate ProductAbbreviation The abbreviation for the product The default value is appropriate
184. titles may not exceed the total number of copies indicated in the License Module Your License Module shall constitute proof of Your right to make such copies If no License Module accompanies precedes or follows this license You may make one copy of the Software You are authorized to use on a single computer B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D use the Software in accordance with any written agreement between You and Symantec and E after written consent from Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees in writing to the terms of this license You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received and ins
185. trator s Guide Testing antivirus capabilities Before rolling out Symantec AntiVirus servers and clients on a production network you should experiment with antivirus detection in a controlled test environment to become familiar with alerts and log entries Figure 3 1 shows one way to configure a test environment Figure 3 1 Sample test environment Symantec Security Response Internet Router Firewall Corporate Backbone Hub Switch Client A Client B Client C Secondary management server Symantec System Center Primary management server Alert Management Console and Server 64 Installing Symantec AntiVirus for the first time Testing antivirus capabilities This test environment contains three clients one primary management server and one secondary management server for disaster recovery purposes The Symantec System Center and the Alert Management Server and Console are also installed on the primary management server Configure a shared directory on one of the clients and then mount the share on one of the other clients To test email virus protection configure the clients to send and receive supported email types with different accounts Finally before you test antivirus detection download the latest antivirus test file Eicar com from www eicar org onto a floppy disk or some other transportable media Note The reason that some of the following procedures instruct you to disable file system A
186. trator locate an Organization Unit and create an Application Object that points to the location of the Symantec AntiVirus installation files on the server for example Sys Sav Clt inst Win32 Setup exe for Windows m Configure the Application Object When you set options you should do the following m Associate the Application Object to an Organization Unit group of users or individual users m When you set system requirements select the operating system that matches the location of the Symantec AntiVirus installation files on the server m Set the Application Object installation style For example select Show Distribution Progress or Prompt User For Reboot If Needed 160 Installing Symantec AntiVirus clients Post installation client tasks After the preparation is completed ZENworks pushes the Application Object to the client and launches the setup program when the client logs on Nothing is required on the client side Post installation client tasks After the installation is complete you may want to perform the following tasks m Configure clients using the configurations file See Configuring clients with the Grc dat configuration file on page 160 Configuring clients with the Grc dat configuration file You can use the Grc dat configurations file to configure clients when you do any of the following m Convert an unmanaged Symantec AntiVirus client into a managed client m Change the parent server of a
187. u select Open the VPHOME CIt inst Win32 folder Copy Grc dat to the desired location Open the pki roots folder ao uu A U Copy xxx x servergroupca cer to the desired location Pasting the configuration files on the client You paste the configuration files in separate directories on the client You can either copy the files manually from transportable media network share or email attachment or you can use the Microsoft Installer options that are available to create and roll out an installation that contains the configuration files See Windows Installer msi command line reference on page 163 To paste the configuration files to the client 1 Copy the Grc dat file from the desired location 2 Paste the Grc dat file in the following directory on the client lt volume gt Documents and Settings All Users Application Data Symantec Symantec AntiVirus Corporate Edition 7 5 3 Copy the xxx x servergroupca cer file from the desired location 4 Paste the xxx x servergroupca cer in the following directory on the client which appears in the directory that contains the Symantec AntiVirus files pki roots 5 Restart the client The Grc dat configuration file disappears after you restart the client Uninstalling Symantec AntiVirus clients You should uninstall Symantec AntiVirus clients using the uninstallation program that is provided by Symantec You must uninstall Symantec AntiVirus client from the local computer If a
188. u choose the install option Setup will help you plan your system and guide you through installing Symantec AntiVirus Corporate Edition Select an action gt ke Install Symantec AntiVirus server 4 iv C Update oe AH Symantec AntiVirus server ZTS 8 mmama AV Server Rollout is available only if you selected the Server Rollout component when you installed the Symantec System Center This component is selected for installation by default Installing Symantec AntiVirus for the first time 51 Installing a management server from the Symantec System Center 3 Inthe Welcome panel click Install Symantec AntiVirus server and then click Next 4 Inthe License Agreement panel click I agree and then click Next M Select the items you want to install IV Server program approx 380 MB J mn Installs Services to the Windows NT servers you select if and NLMs to the NetWare servers you select YA D AH T Alert Management System AMS approx 15 MB ae ooo S Installs AMS to this computer and the servers you select sestane N AMS can send virus alerts via pager email beeper etc lt o NOTE this option has no effect if AMS has been removed from the distribution package cees 5 Inthe Select Items panel ensure that Server program is checked and then click Next Select Computers xi Select computers to install the previously selected components For Netware servers 5 x and above s
189. uired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit the licensee to obtain and use Content Updates 3 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of thirty 30 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEM
190. ultaneously Establish and enforce security policies View histories and log data Where to get more information about Symantec AntiVirus Sources of information on using Symantec AntiVirus include the following Symantec AntiVirus Administrator s Guide Symantec AntiVirus Reference Guide Symantec AntiVirus Client Guide LiveUpdate Administrator s Guide Symantec Central Quarantine Administrator s Guide Online Help that contains all of the content that is found in the above guides and more The primary documentation is available in the Docs folder on the Symantec AntiVirus CD Some individual component folders contain component specific documentation Updates to the documentation are available from the Symantec Technical Support and Platinum Support Web sites Introducing Symantec AntiVirus 27 Where to get more information about Symantec AntiVirus Additional information is available from the Symantec Web sites listed in Table 1 4 Table 1 4 Symantec Web sites Public Knowledge Base http www symantec com techsupp enterprise Releases and updates Manuals and documentation Contact options Virus and other threat information http securityresponse symantec com and updates Product news and updates http enterprisesecurity symantec com Platinum Support Web access https www secure symantec com platinum 28 Introducing Symantec AntiVirus Where to get more information about Symantec AntiVirus
191. unsupported server and client migration paths The following section lists the platforms that are supported and unsupported when migrating to the current version of Symantec AntiVirus If the migration of a program is supported the Symantec AntiVirus setup program automatically detects the software removes the legacy components and registry entries and installs the new version If the migration from a previous product is not supported you must uninstall the program before you run the Symantec AntiVirus installation program In most cases if you are migrating from a legacy antivirus program that is not included in the list of supported migration paths the installation program will fail during the installation the user is notified that the installation was unsuccessful and the Windows Installer log is updated However in some cases if you do not uninstall the unsupported product before you run the installation the installation may appear to succeed but the product may not function properly You should always uninstall any antivirus program that is not included in the list of supported migration paths before attempting to install the current version Quit all other Windows programs before installing Symantec AntiVirus Other active programs may interfere with the installation and reduce your protection After migrating from several of these supported platforms the computers may need to be restarted before they will be protected by Syman
192. up before you install and configure one primary management server in a server group To migrate the first management servers 1 From the Symantec AntiVirus CD run Setup exe 2 Inthe Symantec AntiVirus panel click Install Symantec AntiVirus gt Install Symantec AntiVirus 82 Migrating to the current version of Symantec AntiVirus Migrating management servers 3 Follow and complete the prompts until you are prompted to enter a user name i Symantec Anti irus InstallShield Wizard x Create Server Group User Please enter information below symantec The current Server Group information is being migrated However a username for accessing the Server Group must be created Enter the username for the Server Group below Username Installshield lt Back Cancel 4 Inthe Create Server Group User panel in the Username box accept or change the user name that will be used to administer the existing server group and then click Next 5 Follow and complete the prompts until installation completes 6 When installation completes restart the computer About migrating subsequent servers After you have migrated your first primary management server in your first migrated server group and accessed the primary management server in the Symantec System Center you can migrate subsequent primary servers by using the deploy feature from the Symantec AntiVirus CD or by using the AV Server Rollout feature from the Symantec
193. us Definitions Updates click Update virus definitions from parent server Click Configure In the Configure Primary Server Updates dialog box click Source In the Setup Connection dialog box in the Update definition file via list click LiveUpdate Win32 FTP NetWare and then click OK In the Configure Primary Server Updates dialog box do both of the following m Click Update Now to retrieve the virus definitions files from the primary management server immediately m Click Schedule For Automatic Updates click Schedule and then specify a frequency and time when the server will check for updates on the primary management server Click OK until you return to the Symantec System Center main window Right click System Hierarchy and then click Refresh Configuring scan schedules A scan schedule defines when all clients and servers in a server group scan hard disks for viruses and other threats You should schedule these scans to run during off hours when employees are least likely to work For details refer to the Symantec AntiVirus Administrator s Guide To configure scan schedules 1 2 3 In the Symantec System Center console right click a server group Click All Tasks gt Symantec AntiVirus gt Server Scheduled Scans In the Scheduled Scans dialog box on the Server Group Scans tab click New In the Scheduled Scan dialog box under Name type a name for the scan Installing Symantec AntiVirus for the fi
194. uter that runs Symantec AntiVirus server in the Logon directory open the Vp_Logion ini file with an ASCII editor 2 Change the InstallOptions value for WinNT to OPTIONAL or FORCE and then save the file 3 Copy and paste the following files from the Logon directory on the Symantec AntiVirus server to the Netlogon shared directory on a domain controller the default location is C Winnt Sysvol Sysvol lt Domainname gt Scripts m Vplogon bat m Nbpshpop exe If someone changed this shared directory copy the files to the directory that is used as the netlogon share 4 Onthe domain controller open an Active Directory console Installing Symantec AntiVirus clients 157 Configuring automatic client installations from NetWare servers For each user that you want to associate with the logon script do the following m Display the user s profile m Inthe logon script box type Vplogon bat Close the Active Directory console Configuring automatic client installations from NetWare servers If you have a Novell NetWare server but no Windows workstations on which to run the Symantec System Center you can configure Symantec AntiVirus to install automatically on your Windows clients To configure automatic client installations from NetWare servers 1 oO N OO UU A W N 10 11 12 Add users to the SymantecAntiVirusUser group using Nwadmin32 or ConsoleOne On the server console load Vpregedt nlm Click O pen Cl
195. uters and Pds exe on servers and consoles to send and receive traffic through your firewalls Symantec AntiVirus clients use TCP ports 2967 and 1024 5000 for almost all communications with Symantec AntiVirus servers so you must open these ports on your clients if you want to manage them If you want to install Symantec AntiVirus on clients remotely you must also open TCP ports 139 and 1024 5000 on those clients before installation Symantec AntiVirus servers also use TCP ports 2967 and 1024 5000 for almost all communications with Symantec AntiVirus clients which support virus definitions updates and so forth Some services use random ports in this range and some services use static ports Symantec AntiVirus servers perform discovery by using TCP port 39263 If you want to install Symantec AntiVirus clients remotely you must also open TCP ports 1024 4999 on your servers before installation Legacy communications also require that UDP port 2967 be open on all computers Depending on your XP operating system and service pack you might be able to open individual ports or specify programs that you want to trust to communicate through your firewall Consult your Windows documentation for information on how to configure your firewalls Permitting remote software installation on Windows XP computers By default you cannot install Symantec AntiVirus software remotely on Windows XP computers that are installed in a workgroup When Windows XP is
196. uto Protect is that Auto Protect will delete or quarantine Eicar com before you can complete your test Testing antivirus configuration To test antivirus configuration do the following m Unlock the Auto Protect option for clients Some tests require you to disable Auto Protect See Configuring Auto Protect scans on page 59 m Inthe Symantec System Center console right click your primary management server and view the antivirus log files You should see entries related to configuring Auto Protect virus definition updates and scan schedules Testing Auto Protect To test Auto Protect do the following m Enable file Auto Protect on one of the clients if it is not already enabled Insert the removable media that contains Eicar com into the client computer and attempt to copy Eicar com to the local hard drive A virus notification alert appears m Disable file Auto Protect keep email Auto Protect enabled on one of the clients attach Eicar com to an email message and send the email to an account that you can access on one of the other clients that has file and email Auto Protect enabled Open the email on the targeted client that runs in full Auto Protect mode A virus notification alert appears Installing Symantec AntiVirus for the first time 65 Testing antivirus capabilities Testing Threat Tracer To test Threat Tracer do the following m On the client for example client A that mounted the other client
197. ver m On the computer that contains the client uninstall the legacy Symantec System Center m On the computer that contains the legacy primary management server overinstall the new version of Symantec AntiVirus server See Migrating the first management servers on page 81 m On the computer that contains the legacy client overinstall the new version of Symantec AntiVirus client See Migrating clients by using the CD on page 86 78 Migrating to the current version of Symantec AntiVirus Upgrading the Symantec System Center On the same computer install the new version of the Symantec System Center See Installing the Symantec System Center on page 79 Unlock your migrated server group by using the Symantec System Center See Unlocking the migrated server group on page 79 Upgrading the Symantec System Center for scenario 3 Do the following in sequence to upgrade the Symantec System Center when it runs on a secondary management server On the computer that contains the secondary management server uninstall the legacy Symantec System Center On the computer that contains the legacy primary management server overinstall the new version of Symantec AntiVirus server See Migrating the first management servers on page 81 On the computer that contains the legacy secondary management server overinstall the new version of Symantec AntiVirus server See Migrating the first management servers o
198. xperiment with privileges and logon scripts until you find the most secure privileges that meet your security policy 156 Installing Symantec AntiVirus clients Installing clients by using logon scripts When a specific user authenticates to a domain with elevated privileges the script calls a program to check the version number of the antivirus client that is currently available on the management server If the antivirus client version on the server is later than the antivirus client version on the user s hard disk or if the antivirus client is not installed on the user s hard disk the client setup program runs You control how automated installation works by editing the Vp_Login ini file which is located in the Logon directory The default Vp_Login ini file contents are as follows Installer Win32 SERVER NAME VPHOME CLT INST WIN32 Setup exe InstallOptions WinNT NONE ClientNumber BuildNumber 012F03E8 The SERVER NAME and BuildNumber values are automatically populated after Symantec AntiVirus server installation The default InstallOptions value for WinNT NONE specifies that no automated installation occurs The other two InstallOptions WinNT values are OPTIONAL and FORCE OPTIONAL prompts the user to install Symantec AntiVirus client software and FORCE automatically installs Symantec AntiVirus client software without user intervention To install clients by using logon scripts 1 Onthe comp
199. y Router gateway and IP address information Problem description m Error messages log files m Troubleshooting performed prior to contacting Symantec m Recent software configuration changes and or network changes To contact Enterprise Customer Service online go to www symantec com select the appropriate Global Site for your country then choose Service and Support Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information on product updates and upgrades Information on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec s technical support options Nontechnical presales questions Missing or defective CD ROMs or manuals SYMANTEC SOFTWARE LICENSE AGREEMENT Symantec AntiVirus SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENS
200. y AMS2 is installed with Symantec AntiVirus server on page 106 Installing Symantec AntiVirus servers 119 Deploying the server installation across a network connection 4 Click Next LT x Select computers to install the previously selected components For Netware servers 5 x and above select any of the server s volume objects to install Symantec AntiVirus into NDS Select the server to install Symantec AntiVirus into the bindery Network Destination computers Microsoft windows network _ lt Remove _ lt Remove impot ZEN 5 Continue the installation See Selecting computers to which you want to install on page 119 Selecting computers to which you want to install You can install to one or more computers In a WINS environment you can view the computers to which you can install If you are installing in a non WINS environment you must select computers by importing a text file that contains the IP addresses of the computers to which you want to install You can use the same import method in a WINS environment When you install to NDS the computer that is performing the installation must use the Novell Client for NetWare If you encounter problems installing to a bindery server with the Microsoft Client for NetWare install the Novell Client for NetWare and try again Note The Import feature is designed for use with Windows based computers only It is not intended for use with NetWare Select c
201. y not create or authorize your licensees to create additional classes interfaces or subpackages that are in any way identified as java javax sun or similar convention as specified by Sun in any naming convention designation 5 Notice of Automatic Software Updates from Sun You acknowledge that the Software may automatically download install and execute applets applications software extensions and updated versions of the Software from Sun Software Updates which may require you to accept updated terms and conditions for installation If additional terms and conditions are not presented on installation the Software Updates will be considered part of the Software and subject to the terms and conditions of the Agreement 6 Notice of Automatic Downloads You acknowledge that by your use of the Software and or by requesting services that require use of the Software the Software may automatically download install and execute software applications from sources other than Sun Other Software Sun makes no representations of a relationship of any kind to licensors of Other Software TO THE EXTENT NOT PROHIBITED BY LAW IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE OTHER
202. ying to access Verify that the path is correct m If there is a problem in Files ini for example a File not found error compare the File1 value with the actual name of the installation file m Confirm that no other entries were changed during modification How to notify users of the download location You can email instructions to your users to download the files that you want to deploy To download the client installation program users must have Internet Explorer 5 5 Service Pack 2 or later on their computers The Internet Explorer security level for the local intranet must be set to Medium so that Symantec ActiveX controls can be downloaded to the client When the installation is complete the security level can be restored to its original setting Installing Symantec AntiVirus clients 155 Installing clients by using logon scripts Make sure that users understand the system requirements and have the administrator rights that are required for the products that they are installing For example to install Symantec AntiVirus client users who are installing to Windows based workstations must have administrator rights on their own computers and must be logged on with administrator rights If your installation restarts the client computers notify your users that they should save their work and close their applications before they begin the installation You can include a URL in your email message that points to the client installatio
203. ymantec AntiVirus client installation eee 164 Index Contents Windows Installer commands Server installation properties and features cccccceccescsessesesesseeeseseeeens 167 Symantec AntiVirus server properties Symantec AntiVirus server features ccccccseesssesseseseeeeeeeseseseeteeeees Client installation properties and features Symantec AntiVirus client properties Windows Security Center features Symantec AntiVirus features 0 0 ceescscsesesesesesesesessesseeseesecsesesesseeeeees Symantec AntiVirus client features Using the log file to Check for errors o ccecesssssseseseseceseseseseesetsessseseseecseseeees Identifying the point of failure of an installation 0 0 0 eee 173 Command line examples 17 18 Contents Introducing Symantec AntiVirus This chapter includes the following topics About Symantec AntiVirus What s new in this release Components of Symantec AntiVirus How Symantec AntiVirus works What you can do with Symantec AntiVirus Where to get more information about Symantec AntiVirus About Symantec AntiVirus Symantec AntiVirus Corporate Edition Symantec AntiVirus provides scalable cross platform antivirus protection for workstations and network servers throughout the enterprise By using the enhanced security features and centralized policy management of Symantec AntiVirus administrators can manage clients and servers that are assigned to logical groups In addition admin
204. ymantec AntiVirus server that is managing Symantec AntiVirus clients you should reassign any clients that are managed by the server before you uninstall the Symantec AntiVirus server software For more information see the Symantec AntiVirus Administrator s Guide Uninstall Symantec AntiVirus server You can uninstall Symantec AntiVirus server from computers running supported Microsoft Windows operating systems and NetWare computers Note To avoid losing valuable information when you uninstall Symantec AntiVirus from a primary server running under NetWare first demote the primary server from which you are uninstalling to secondary status and then promote a new server to primary status For more information on selecting primary servers see the Symantec AntiVirus Administrator s Guide To uninstall Symantec AntiVirus server from a computer running a supported Windows operating system 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Add Remove Programs 3 Inthe Add Remove Programs dialog box click Symantec AntiVirus Server 4 Click Remove To uninstall Symantec AntiVirus server from NetWare computers 1 To switch to the Symantec AntiVirus Corporate Edition screen on the server press Ctrl Esc and then click Symantec AntiVirus Corporate Edition 2 To unload the NLMs press Alt F10 3 At the server console at the command prompt type the following load

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