Polycom 1725-16828-001 IP Phone User Manual
Contents
1. 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide This guide explains how to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco Unified Communications Manager environment In this environment you will be able to conduct both voice and video calls In this guide you will find everything you need to set up the Polycom VVX 1500 C phone in an environment running Cisco Unified Communications Manager version 6 and 7 Be sure to verify that your network is prepared for configuring the phone and Cisco Unified Communications Manager2. The corporate directory LDAP server status can be reviewed through the Status menu Status gt CD Server Status For detailed examples for all currently supported LDAP directories refer to Technical Bulletin 41137 Best Practices When Using Corporate Directory on Polycom VVX 1500 C Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Configuration changes can be performed centrally at the provisioning server or locally For detailed information on configuration file settings refer to Feature lt feature gt on page A 4 A slide show of multiple personal images stored on a USB flash drive can be displayed on the Polycom VVX 1500 C phone during the idle mode The supported formats include JPEG BMP and PNG The maximum image size is 9999x9999 A maximum of 1000 images can be displayed and these must be stored in a directory of the USB flash drive that you create Although 9999x9999 images are supported progressive multiscan JPEG images are not supported at this time no matter their resolution Configuration changes can be performed centrally at the provisioning server For detailed information on configuration file settings refer to Feature lt feature gt on page A 4 and User Preferences lt up gt on page A 6 Server redundancy is often required in VoIP deployments to ensure continuity of phone service for events where the call server needs to be taken offline for maintenanc
3. refer to the Troubleshooting chapter of the latest SIP Administrator s Guide This chapter presents phone issues likely causes and corrective actions for the Polycom VVX 1500 C phone in a Cisco Unified Communications Manager environment Issues are grouped as follows e Calling e Polycom VVX 1500 C Display e Upgrading the Polycom VVX 1500 C Phone Review the latest Release Notes for the SIP application for known problems and possible workarounds For the latest Release Notes go to http www polycom com support voice business_media_phones vvx150 Oc html Deployment Guide for the Polycom VVX 1500 C Calling Symptom Problem Corrective Action The line icon shows an unregistered line icon The phone line is unregistered Contact your system administrator Pressing the Conferencing soft key or the CONF key does set up a conference in all circumstances Cicso ad hoc conferecning is not supported Contact your system administrator Polycom VVX 1500 C Display Symptom Problem Corrective Action The time and date are flashing You have disconnected your phone from the network LAN or there is no SNTP server configured Do one of the following Reconnect your phone to the network Disable the time and date display on the phone per the instructions below Press the Menu key and then select Settings gt Basic gt Preferences gt Time amp Date The
4. Decide which features you want enabled and which you want disabled Refer to Configuring Your System on page 3 6 Create configuration files to support the required features on the phones Refer to Deploying Phones From the Provisioning Server on page 3 10 e If you do not want to use a provisioning server you can change some of the phone s configuration through a web interface Refer to Modifying Phone s Configuration Using the Web Interface on page B 1 For installation and maintenance of the Polycom VVX 1500 C phone the use of a provisioning server is strongly recommended This allows for flexibility in installing upgrading maintaining and configuring the phone Configuration log and directory files are normally located on this server Allowing the phone write access to the server is encouraged The phone is designed such that if it cannot locate a provisioning server when it boots up it will operate with internally saved parameters This is useful for occasions when the provisioning server is not available but is not intended to be used for long term operation of the phones Because of the large number of optional installations and configurations that are available this chapter focuses on one particular way that the SIP application and the required external systems might initially be installed and configured in your network For more information on configuring the Polycom VVX 1500 C phone refer to the latest SIP Admi
5. Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE
6. The topics in this guide include e Configuring Cisco Unified Communications Manager to manage the Polycom VVX 1500 C phone Refer to Configuring Cisco Unified Communications Manager on page 2 1 e Setting up the Polycom VVX 1500 C phone and changing the configuration files to work with Cisco Unified Communications Manager Refer to Setting Up the Polycom VVX 1500 C Phone on page 3 1 To upgrade a Polycom VVX 1500 C phones running SIP 3 1 2RevB or earlier to SIP 3 2 2 you must perform additional steps before rebooting the phone to download the software Refer to Upgrading the Phone s Software on page 3 14 To troubleshooting any issues with the phone refer to Troubleshooting the Polycom VVX 1500 C Phone on page 4 1 The topics in this chapter include Supported Phone Features e Unsupported Phone Features e Unsupported Cisco Features e Topics Not Mentioned in This Guide Deployment Guide for the Polycom VVX 1500 C POLYCOM Polycom strongly recommends that you connect the Polycom VVX 1500 C to the LAN using the included network cable A LAN connection enables access to a provisioning server as well as a time server A provisioning server facilitates software upgrades configuration management and diagnostic logging which is helpful if troubleshooting is required Access to a time server enables display of the current date and time on the phone s display For more information refer to Setting Up the Provisioning Server on
7. SIP trunk calls To prevent this from occurring the MTP resources should be removed from any Media Resource Groups and Media Resource Group Lists that would be used in the trunked calls Deployment Guide for the Polycom VVX 1500 C To add the Polycom VVX 1500 C to Cisco Unified Communications Manager 1 Open a Cisco Unified Communications Manager web administration session You will prompted to enter your user name and password Part I Phone Security Settings 2 Select System gt Security Profile gt Phone Security Profile gt System v Call Routing v Media Resources v Voice Mail v Device v Server Cisco Unified CM SSS Cisco Unified CM Group d Ma TP Reference ton pot ssc jt Sp rt eee Are ce oo eet Ste port Administration Enterprise Parameters Service Parameters 3 Select Add New System CallRouting Media Resources Voice Mz Find and List Phone Security Profiles Find Phone Security Profile where l Name be Configuring Cisco Unified Communications Manager 4 Select Third party SIP Device Advanced and click Next gt rex Status Aa _ _ Status Ready Select the type of device profile you would like to create Phone Security Profile Type Third party SIP Device Advanced x Mea _ indicates required item 5 Inthe Name text box enter a profile name appropriate for the system Status AAAHo St
8. 2 Upgrading the Polycom VVX 1500 C Phone 000 4 2 A Configuration Files 0 cece cece e cece es AK Master Configuration File 0 e eee eee eee ee A 2 Application Configuration File 000 000 A 3 Dial Map lt dialmap gt 0 ccc eee A 3 Feature lt feature gt 2 0 0 0c ccc ccc nce t eee e eae A 4 DNS Cache lt dnis gt 032 s008soe0e deme E TAE tod EL EDSA seen A 4 Per Phone Configuration File surrer eee eee A 4 Registration lt reg gt oo 6 cece cp sivesc egal e Ei tun ope acer E Ea eile A 5 Messaging lt MSo gt eeir ioei eiat hadee pets EEEE ECER EEEE ERRE A 6 User Preferences lt up gt 1 0 00 cece cece eee ees A 6 B Miscellaneous Administrative Tasks B 1 Modifying Phone s Configuration Using the Web Interface B 1 Index oho eda Wecawevd be des esse wiseienie sss hee vi Overview Warning This guide provides information for system administrators who want to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco Unified Communications Manager environment It also describes how to upgrade the phone s software when it is connected in a Cisco Unified Communications Manager environment The phone must be running SIP application 3 1 3 phone software or later The Polycom VVX 1500 C phone is compatible with the following Cisco Unified Communications Manager versions 6 and 7
9. For example eA e Tree View XSL Output xmi version 1 0 standalone yes amp comment Default Master SIP Configuration File amp comment Edit and rename this file to lt Ethernet address gt cfg for each phone amp comment RCSfile OO0000000000 cfg v Revision 1 18 APPLICATION i APP_FILE_PATH 2345 17960 001 sip ld CONFIG_FILES phone1_0004f2be80a4 cfg phone1 cfg sip_Executives cfg sip cfg MISC_FILES LOG_FILE_DIRECTORY OVERRIDES_DIRECTORY CONTACTS_DIRECTORY LICENSE_DIRECTORY APPLICATION_SPIP300 APP_FILE_PATH_SPIP300 sip_212 ld CONFIG_FILES_SPIP300 phone1_212 cfg sip_212 cfg 3 APPLICATION_SPIP6500 APP_FILE_PATH_SPIP500 sip_212 ld CONFIG_FILES_SPIP500 phone1_212 cfg sip_212 cfg Configuration Files Application Configuration File Dial Map lt dialmap gt digitmap The configuration file sip cfg contains SIP protocol and core configuration settings that would typically apply to an entire installation and must be set before the phones will be operational unless changed through the local web server interface or local menu settings on the phone The important parameters for the Polycom VVX 1500 C phone include Dial Map lt dialmap gt Feature lt feature gt To enable call lists call recording corporate directory and digital picture frame DNS Cache lt dns gt To enable server redundancy A digit map is defined either by a st
10. Profile SecureVVX Rerouting Calling Search Space lt None gt SUBSCRIBE Calling Search Space None gt SIP Profile Standard SIP Profile Digest User vvx3 lalla I Media Termination Point Required I Unattended Port I Require DTMF Reception 23 In the Digest User field select the user created in step 8 24 Click the Save button In the status bar near the top of the page Update Successful appears 25 Reset the Polycom VVX 1500 C in Cisco Unified Communications Manager 26 In the Association Information area on the left side of the window click on the Line 1 Add a new DN link Association Information Modify Button Items i 87 2 Line 1 Add a new DN am 2 e772 Line 2 Add a new DN on 3 772 Line 3 Add a new DN oan 4 8772 Line 4 Add a new DN in 5 m Line 5 Add a new DN 7m 6 sms Line 6 Add a new DN win 7 aim Line 7 Add a new DN ETA s77 Line 8 Add a new DN 7m Deployment Guide for the Polycom VVX 1500 C 27 In the Directory Number text box enter an appropriate phone extension Directory Number Information Directory Number 1 gt Route Partition lt Noe gt O Description aS Alerting Name ew isoo S LL ASCII Alerting Name cyr 1500 o o gt M Active 28 From the Route Partition list select an appropriate route partition 29 In the Alerting Name text box enter an appropriate alerting nam
11. The following related documents for the Polycom VVX 1500 C phone are available e Quick Start Guide which describe how to assemble the phone e Quick User Guide which describe the most basic features available on the phone e User Guide which describe the basic and advanced features available on the phone e SIP Administrator s Guide which describes how to configure customize manage and troubleshoot Polycom SoundPoint IP SoundStation IP and VVX phone systems e Technical Bulletins which describe workarounds to existing issues and provide expanded descriptions and examples e Release Notes which describe the new and changed features and fixed problems in the latest version of the software For support or service please contact your Polycom reseller or go to Polycom Technical Support at http www polycom com support voice Polycom recommends that you record the phone model numbers software both the bootROM and SIP and partner platform for future reference Polycom VVX 1500 C MAC Address BootROM version SIP Application version Partner Platform Deployment Guide for the Polycom VVX 1500 C Contents About This Guide ccc cece eee c eee e ee eee H 1 Overview 66656626 064d bee dese rhetorwevessicwns HT Supported Phone Features 0 00 c eee 1 2 Unsupported Phone Features 0 0 0 c cece eee eee eee 1 3 Unsupported Cisco Features 0 0 1 3 Topics N
12. Time amp Date screen displays Scroll to Disable and then press Select soft key Press the Menu key again to return to the idle screen The idle screen no longer displays the time and date Upgrading the Polycom VVX 1500 C Phone Symptom Problem Corrective Action You want to upgrade the Polycom VVX 1500 C You must perform additional steps before rebooting the phone to download the new SIP software Refer to Technical Bulletin 53522 Upgrading the Polycom VVX 1500 Phone to SIP 3 2 2 at http www polycom com usa en support v oice soundpoint_ip VoIP_Technical_Bullet ins_pub html Configuration Files Caution Note This appendix provides detailed descriptions of certain configuration files used by the SIP application running the Polycom VVX 1500 C phone This appendix contains information on e Master Configuration File MAC address cfg or 000000000000 cfg e Application Configuration File sip cfg e Per Phone Configuration File phone1 cfg The application configuration files dictate the behavior of the phone once it is running the executable specified in the master configuration file For detailed information including permitted values default values and a brief description on the complete set of configuration parameters available to you in the configuration files refer to the Configuration Files appendix of the SIP Administrator s Guide Configuration f
13. down to Server Menu then press the Select soft key j Using the right arrow key select FTP for the server type then press the OK soft key k Scroll down to Server Address then press the Edit soft key Enter IP address of the FTP server then press the OK soft key m Scroll down to Server User then press the Edit soft key n Enter user name of the FTP server then press the OK soft key o Scroll down to Server Password then press the Edit soft key p Enter password of the FTP server then press the OK soft key q Press the Exit soft key twice Scroll down Save amp Reboot then press the Select soft key Your phone will reboot You can also set up e SNTP address The IP address of the SNTP server for time resolution e GMT Offset The time zone to be used by the phone e DNS Server The IP address of the DNS server if a name is used for the Server Address in step k You can also control the switchport negotiation of the LAN and PC ports under the Ethernet Menu which is at the bottom of the menu list These may be set to one of 0 Auto default 1 10HD 2 10FD 3 100HD 4 100FD or 5 1000FD The PC port can also be disabled 1 Polycom recommends that you do not change these values Setting Up the Provisioning Server The protocol that will be used to transfer files from the provisioning server depends on several factors including the phone model and whether the bootROM or SIP application stage of p
14. make changes to the phone s dial paln select SIP from the menu tab You will be prompted for the SIP username and password A web page similar to the one shown below appears SIP Configuration Parameters Servers Local Settings Outbound Proxy Address Port 5060 Transport DNSnaptr Server1 Address Port 5060 Transport DNSnaptr Expires Register f1 Miscellaneous Administrative Tasks d Select Local Settings A web page similar to the one shown below appears Local Settings Calls Per Line Key New SDP Type LCS Support Non Standard Line Seize 2 9 11 OT O11xxx T Digitmap f 0 1 2 9 xxxxxxxxx Digitmap Timeout Remove End OfDial Marker Digitmap Impossible Match Make the desired configuration changes For example under Digitmap set to a digit map appropriate to your dial plan For example under Digitmap Timeout set to an appropriate value For more information refer to Dial Map lt dialmap gt on page A 3 Select the Submit button Your phone will reboot Deployment Guide for the Polycom VVX 1500 C g After the reboot is complete select General from the menu tab A web page similar to the one shown below appears General Configuration Parameters User Preferences Time Audio Processing Video Processing Background Sampled Audio Microbrowser Logging Applications Headset Memory Mode Use Directory Names One Touch Voice Mail Bypass Instant Mess
15. page 3 4 Supported Phone Features The following features are supported on the Polycom VVX 1500 C Six line appearances Place a call to an extension or SIP URL Hold Resume Consultative and blind transfer Video on off Call forward all calls no answer and busy Single button voicemail dialing Message Waiting Indicator Shared line appearance call forking no busy lamp field LDAP Active Directory integration Local call directory Placed Call Missed Call Received Call lists Three way audio conference with management options join split mute Mid call video audio negotiation Electronic hookswitch with supported headsets Enhanced feature keys and configurable soft keys Audio call recording and playback USB flash drive required Digital picture frame USB flash drive required Server Redundancy Overview Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 C due to proprietary Cisco extensions Call Pickup Group Call Pickup Directed Call Pickup Call Park Presence and buddy lists Instant Messaging Automatic Call Distribution ACD Login Logout Secure Real Time Transport Protocol SRTP Last Call Return Barge In Busy Lamp Field Unsupported Cisco Features The following Cisco features are not supported on the Polycom VVX 1500 C Cisco XML Applications Cisco Phone directory Cisco ad hoc conferencing Cisco TFTP software configuration file download
16. phone or on the outside of the shipping box 1 Create a per phone configuration file by using the phonel cfg file from the distribution as templates For example create phonel_0004f2be80a4 cfg Setting Up the Polycom VVX 1500 C Phone 2 Add contents to the per phone configuration file For example Tree View XSL Output xmi version 1 0 encoding UTF 8 amp comment Example Per phone Configuration File 3 phonet 5 ol reg 1 address 3001 reg 1 auth userld vvx1 600 reg 1 auth password wo 500 1eg 1 server 1 address 192 168 560 220 reg 1 server 1 port 5060 reg 1 server 1 retryTimeOut 30 reg 1 server 1 transport DNSnaptr reg 1 label Line 1 3001 Creating an Application Configuration File To create an application configuration file 1 Create an application configuration file by using the sip cfg file from the distribution as templates For example create sip_Executives cfg 3 11 Deployment Guide for the Polycom VVX 1500 C 2 Add contents to the application configuration file For example Tree View XSL Output xmi amp comment 5 sip dialplan digitmap dialplan digitmap dialplan digitmap timeOut 5 call call transfer blindPreferred feature 6 name feature 6 enabled feature 7 name feature 7 enabled feature 8 name feature 8 enabled feature 17 name feature 17 enabled featur
17. SH POLYCOM gt Deployment Guide for the Polycom VVX C Business Media Phone for Cisco Unified Communications Manager SIP SIP 3 2 2 July 2010 1725 16828 001 Rev B1 Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice
18. Topics Not Mentioned in This Guide The following topics are not covered in this guide Configuration of the XHTML Microbrowser and the Polycom XML API Configuration of other SIP registrars or proxy servers Cisco Unified Presence Deployment Guide for the Polycom VVX 1500 C Configuring Cisco Unified Communications Manager The Polycom VVX 1500 C phone managed by Cisco Unified Communications Manager is designed to be used like a regular phone on a public switched telephone network PSTN This chapter provides basic instructions for setting up Cisco Unified Communications Manager Changing Cisco Unified Communications Manager The following settings must be verified or adjusted before connecting the Polycom VVX 1500 C phone to Cisco Unified Communications Manager Location settings should allow for video bandwidth Region settings should allow for a minimum of 384k video bandwidth Region settings should allow for an audio codec of G 722 for the best audio experience Each Polycom VVX 1500 C phone requires six Device License Units The Polycom VVX 1500 C phone should be added to a device pool in which the Media Resource Group List does not contain MTP resources Due to the nature of out of band DTMF signalling Cisco Unified Communications Manager will sometimes insert Media Termination Point Resources MTP in a call This will prevent video on the Polycom VVX 1500 C from operating correctly This is most common on H 323 and
19. ache A 4 application configuration file A 3 creating 3 11 attended transfers 3 6 audio playback 3 7 audio recording 3 7 B blind transfers 3 6 C call handling configuration lt call gt A 4 call log 3 7 call transfer 3 6 calling 4 1 Cisco Unified Communications Manager changing 2 1 configuring 2 1 supported 1 1 configuration files A 1 consultative transfers 3 7 corporate directory 3 7 D deploying phones 3 9 dial map lt dialmap gt A 3 digital picture frame 3 8 DNS cache lt dns gt A 4 downloading new configuration 3 13 downloading new software 3 14 F feature A 4 L local digit map 3 6 locating latest software 3 14 M master configuration file A 2 creating 3 12 messaging A 6 N network configuration 3 2 P per phone configuration file A 4 creating 3 10 phone software latest 3 14 upgrading 3 14 Polycom VVX 1500 CVT setting up 3 1 provisioning server 3 9 setting up 3 4 R rebooting phones 3 13 recording and playback of audio calls 3 7 registration lt reg gt A 5 S server redundancy 3 8 setting up network 2 1 shared call appearances 3 9 supported phone features 1 2 T troubleshooting calling issues 4 1 phone display issues 4 2 Index 1 Deployment Guide for the Polycom VVX 1500 C U upgrading phone software 3 14 USB device 3 7 user preferences A 6 V voice mail integration 3 9 W web interface modifying phone s configuration Index 2
20. age Welcome Sound All Boot Welcome Sound arm Boot h If you make any changes scroll down to the bottom of the section i Select the Submit button Your phone will reboot After the reboot is complete select Lines from the menu tab A web page similar to the one shown below appears POLYCOM SoundPoint IP Configuration Home General Network SIP Lines Line Parameters Line 2 Line 3 Line 4 Line 5 Line 6 Identification Display Name T Auth Password tavet fl3161 S l Type fe J T Miscellaneous Administrative Tasks k Make the desired configuration changes For example under Line 1 fill in the following fields under Identification Address Set to the assigned extension within CUCM Auth User ID Set to the user ID created in step 9 of Changing Cisco Unified Communications Manager on page 2 1 Auth Password Set to the digest credential created in step 11 of Changing Cisco Unified Communications Manager on page 2 1 Label Set to what will appear on the phone for the selected line appearance For example under Line 1 fill in the following fields under Server 1 Address Enter the IP Address of the Cisco Unified Communications Manager server to which the phone will register Port Enter 5060 Register Enter 1 Select the Submit button Your phone will reboot Deployment Guide for the Polycom VVX 1500 C Index A application configuration DNS c
21. alls Received Calls and Placed Calls The call lists can be cleared manually by the user and will be erased when the phone is restarted Configuration changes can be performed centrally at the provisioning server For detailed information on configuration file settings refer to Feature lt feature gt on page A 4 Recording and Playback of Audio Calls Note The Polycom VVX 1500 C phone has a functioning USB port that can be configured to allow recording of audio calls on supported USB devices Notify your users that they may be required by federal state and or local laws to notify some or all called parties when they are recording Playback of recorded files can occur on the phone as well as on other devices such as a Windows or Apple based computer using an application like Windows Media Player or Quicktime Configuration changes can be performed centrally at the provisioning server For detailed information on configuration file settings refer to Feature lt feature gt on page A 4 Deployment Guide for the Polycom VVX 1500 C Corporate Directory Digital Picture Frame Note Server Redundancy The Polycom VVX 1500 C phones can be configured to interface with a corporate directory server that supports the Lightweight Directory Access Protocol LDAP version 3 Both corporate directories that support server side sorting and those that do not are supported In the latter case the sorting is performed on the phone
22. atus Ready Phone Security Profile Information Product Type Third party SIP Device Advanced Device Protocol SIP Name SecureVVXphones Description Nonce Validity Time e00 Transport Type TCP UDP x Mi Parameters used in Phone H_ SiIPPhonePort fEpg0 2 2 2SOSOSO lt Save _ indicates required item 6 Select the Enabled Digest Authentication check box 7 Click the Save button In the status bar near the top of the page Update Successful appears Deployment Guide for the Polycom VVX 1500 C Part II Adding a Phone User 8 Select User Management gt End User gt Add New 48co Unified CM Administration isco Unified Communications Solutions Youting Media Resources Voice Mail Device Application User Management Blete Copy g Reset oP Add New The following screen appears User Information mAAH _ User ID evt1500 Password eceeeee Confirm Password esses tt ts SOS ST TTCCS PIN Confirm PIN Last name EWT Phe SSS Middle name First name Telephone Number Mail ID a Manager User ID Department l ae User Locale ennes lt CS Sst CsS OTTT SF Associated PC Digest Credentials besss o Confirm Digest Credentials eesse Z C 9 Inthe User ID text box enter a user ID according to system and account policies If you cannot add a user here your system may be LDAP integrated in
23. com VVX 1500 C Phone Download the latest software and release notes from http www polycom com support voice business_media_phones vvx150 Oc html to the provisioning server Downloading New Software to the Phone To download the new SIP application to the phone you need to Extract all files from the distribution zip file as you did in Setting Up the Provisioning Server on page 3 4 Verify that the configuration files you create in Deploying Phones From the Provisioning Server on page 3 10 will work with the new SIP application New and changed configuration parameters are described in the Release Notes Following the instructions in Deploying Phones From the Provisioning Server to download the new SIP application you will not need to change the master configuration files unless you change the names of the per phone or application configuration files Deployment Guide for the Polycom VVX 1500 C 3 16 Troubleshooting the Polycom VVX 1500 C Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 C phone in a Cisco Unified Communications Manager environment The phone can provide feedback in the form of on screen error messages status indicators and log files for troubleshooting issues For detailed information on error messages log files testing the phone hardware and phone issues along with likely causes and corrective actions
24. e 30 In the ASCII Alerting Name text box enter an appropriate ASCI alerting name 31 Set the Voice Mail Profile according to the Cisco Unified Communications Manager system requirements Directory Number Settings Voice Mail Profile Dea wy Calling Search Space Nore gt Presence Group Standard Presence group gt x User Hold MOH Audio Source zNone gt Network Hold MOH Audio Source z None gt x 32 Set the Call Forward and Call Pickup Settings to appropriate values for your system Call Forward and Call Pickup Settings Voice Mail Destination Calling Search Space Calling Search Space Activation Policy Use System Default z Forward All Fios C None gt z Secondary Calling Search Space for Forward All ENoe gt U y y O Forward Busy Internal Mor I None gt z Forward Busy External Mor I C Forward No Answer Internal For ee ENoe gt S lt CSsSC C C CSC CS d Forward No Answer External Mor E None gt z Configuring Cisco Unified Communications Manager 33 In the Display Internal Caller ID text box enter an appropriate caller ID Line 1 on Device SEP001122334455 Display Internal evr 1500 C Caller 1D name instead of a directory number for internal calls If y identity of the caller ASCII Display CWT 1500 Internal Caller ID External Phone l Number Mask Monitoring Calling 2None gt Search Space 34 In t
25. e the server fails or the connection between the phone and the server fails Setting Up the Polycom VVX 1500 C Phone Note Your SIP server provider should be consulted for recommended methods of configuring phones and servers for fail over configuration Static DNS cache should only be used when you cannot install the correct entries into the DNS server The use of the static DNS cache is required when connecting into a Cisco Unified Communications Manager system This is because Cisco Unified Communications Manager does not support simultaneous registrations from a single device to multiple subscribers in the Cisco Unified Communications Manager cluster The recommended DNS cache configuration would list two subscriber IP addresses then an SRST reference if one is present This causes the Polycom VVX 1500 C phone to attempt registration to a single subscriber based on the order of the IP Addresses listed in the DNS cache If the first subscriber in the list is down the Polycom VVX 1500 C will try the second subscriber and then third If a subscriber comes back online the Polycom VVX 1500 C will attempt to re register to that subscriber For more information refer to Technical Bulletin 5844 SIP Server Fallback Enhancements on Polycom VVX 1500 C Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Configuration changes can be performed centrally at the provisioning server For informa
26. e 18 name feature 18 enabled feature 20 name feature 20 enabled yversion 1 0 encoding utf 8 standalone yes SIP Application Configuration File 2 9 1 1 0T 011xxx T 0 1 2 9 xxxxxxxxx 2 9 xxxxxxxxx 2 9jxxxT 3 3 3 3 3 3 calllist received 1 calllist placed 1 calllist missed 1 call recording 1 enhanced feature keys 1 picture frame 1 Creating a Master Configuration File To create a master configuration file 1 Create a master configuration file by using the 000000000000 cfg file from the distribution as templates For example create 0004f2be80a4 cfg 3 12 Setting Up the Polycom VVX 1500 C Phone 2 Add contents to the master configuration file For example Tree View XSL Output xml yersion 1 0 standalone yes comment Default Master SIP Configuration File amp comment Edit and rename this file to lt Ethernet address gt cfg for each phone amp comment RCSfile 000000000000 cfg v Revision 1 18 APPLICATION APP_FILE_PATH 2345 1 7960 001 sip Id CONFIG_FILES phone1_O0004f2be80a4 cfg phone1 cfg sip_Executives cfg sip cfy misc_FILES LOG_FILE_DIRECTORY OVERRIDES_DIRECTORY CONTACTS_DIRECTORY LICENSE_DIRECTORY APPLICATION_SPIP300 APP_FILE_PATH_SPIP300 sip_212 ld CONFIG_FILES_SPIP300 phone1_212 cfg sip_212 cfg 3 APPLICATION_SPIP6500 APP_FILE_PATH_SPIP500 sip_212 1d COMFIG_FILES_SPIPS500 phone1_212 c
27. e x enabled to 1 for those features that you want enabled For example feature 6 name feature 6 enabled feature 7 name feature 7 enabled feature 8 name feature 8 enabled feature 17 name feature 17 enabled feature 18 name feature 18 enabled feature 20 name feature 20 enabled DNS Cache lt dns gt calllistreceived 1 calllist placed 1 calllist missed 1 call recording 1 enhanced feature keys 1 picture frame 1 Edit the dns parameter according to your network For example 22 ME O staticCache H D A dns cache A 1 name cucm70 domain com dns cache A 1 t 3600 dns cache A 1 address 192 168 50 220 dns cache A 2 name cucm70 domain com dns cache A 2 th 3600 dns cache A 2 address 192 168 50 200 Per Phone Configuration File This section covers the parameters in the per phone example configuration file phonel cfg This file would normally be used as a template for the per phone configuration files The important parameters for the Polycom VVX 1500 C phone include e Registration lt reg gt To define the line appearances and possibly shared line appearances Registration lt reg gt Tree View XSL Output Configuration Files Messaging lt msg gt To select up single press voice mail User Preferences lt up gt To provide the location of the digital pictures on the USB flash drive and to enable the screen saver
28. es information required by varied aspects of the Session Initiation Protocol SIP application This includes e Modifying Phone s Configuration Using the Web Interface Modifying Phone s Configuration Using the Web Interface You can make changes to the configuration files through the web interface to the phone Note Blind transfer call recording picture frame corporate directory LDAP Integration and phone server redundancy cannot be enabled disabled through the web interface You must make changes for these features through the configuration files Refer to Deploying Phones From the Provisioning Server on page 3 10 Note The factory default for the web interface is Polycom and 456 respectively the username is case sensitive The factory default phone username and password for the phone is PlemSplp To configure your phone through the web interface gt gt Using your chosen browser do the following a To get your phone s IP address press the Menu key and then selecting Status gt Platform gt Phone Scroll down to see the IP address Deployment Guide for the Polycom VVX 1500 C b Enter your phone s IP address as the browser address A web page similar to the one shown below appears POLYCOM VYX Configuration Home General Network SIP 1 Lines Welcome to the VVX Configuration Utility Select an area to configure from the menu above YUAN EAL ENED EAN EAUNELAAEETT c To
29. feature The Polycom VVX 1500 C phone supports six registrations To set up registered lines edit the reg parameter to reflect the changes you made when you configured Cisco Unified Communications Manager For example xmi amp comment phone o m version 1 0 encoding UTF 8 Example Per phone Configuration File reg 1 address 3001 reg 1 auth userld VVX1500 reg 1 auth password VV x1 500 reg 1 server 1 address 192 168 560 220 reg 1 server 1 port 5060 reg 1 server 1 retryTimeOut 30 reg 1 server 1 transport DNSnaptr reg 1 label Line 1 3001 Note Fields are defined as follows address is the assigned extension in Cisco Unified Communications Manager refer to Configuring Cisco Unified Communications Manager on page 2 1 auth userId is the end user created for device in Cisco Unified Communications Manager case sensitive auth password is the digest credentials from the user in Cisco Unified Communications Manager case sensitive server 1 address is the IP Address of first Cisco Unified Communications Manager subscriber label is the label that appears on the phone display s line key The 1 above indicates which line appearance is being configured In this case it is the first If you want to use server failover the name entered in the DNS cache refer to DNS Cache lt dns gt on page A 4 should be entered in the reg 1 server 1 address field instead of an IP Addre
30. fg sip_212 ctg Warning The order of the configuration files listed in CONFIG_FILES is significant e The files are processed in the order listed left to right e The same parameters may be included in more than one file e The parameter found first in the list of files will be the one that is effective This provides a convenient means of overriding the behavior of one or more phones without changing the baseline configuration files for an entire system Downloading the New Configuration To download the new configuration to the phones 1 To reboot the phones press the Menu key and select Settings gt Advanced gt Reboot Phone When prompted enter the administrator password and press the Enter soft key The phone will reboot The following messages will appear on the screen Waiting for network to initialize Downloading new application Checking new application Saving new application Checking new application 3 13 Deployment Guide for the Polycom VVX 1500 C Loading application Running lt application filename gt Welcome The reboot process will take some time 2 Ensure that the configuration process completed correctly For example on the phone press the Menu key and then select Status gt Platform gt Application to see the SIP application version and Status gt Platform gt Configuration to see the configuration files downloaded to the phone Monitor the provisioni
31. he ASCII Display Internal Caller ID text box enter an appropriate caller ID 35 In the Maximum Number of Calls text box enter an appropriate value for your system Multiple Call Call Waiting Settings on Device SEP001122334455 Note The range to select the Max Number of calls is 1 16 a Maximum Number of Calls Busy Trigger Currently the maximum supported value is 6 36 In the Busy Trigger text box enter an appropriate value for your system Currently the maximum supported value is 6 37 Click the Save button In the status bar near the top of the page Update Successful appears You have completed the configuration of Cisco Unified Communications Manager Deployment Guide for the Polycom VVX 1500 C 2 10 Setting Up the Polycom VVX 1500 C Phone The Polycom VVX 1500 C phone is designed to be used like a regular phone on a public switched telephone network PSTN It is a business media phone that combines advanced business telephony one touch video real time presence and integrated business applications into one seamless lifelike communications experience The phone provides a powerful yet flexible IP communications solution delivering excellent video and voice quality The high resolution color graphic display supplies content for call information multiple languages directory access and system status The phone supports advanced functionality including multiple call and flexible line appeara
32. iles should only be modified by a knowledgeable system administrator Applying incorrect parameters may render the phone unusable The configuration files which accompany a specific release of the SIP software must be used together with that software Failure to do this may render the phone unusable In the tables in the subsequent sections Null should be interpreted as the empty string that is attributeName when the file is viewed in an XML editor To enter special characters in a configuration file enter the appropriate sequence using an XML editor amp as amp amp e as amp quot e as amp apos e lt as amp lt e gt as amp gt Deployment Guide for the Polycom VVX 1500 C Note You can also make changes to the configuration files through the web interface to the phone Using your chosen browser enter the phone s IP address as the browser address For more information refer to Modifying Phone s Configuration Using the Web Interface on page B 1 Changes made through the web interface are written to the override file highest priority These changes remain active until Settings gt Advanced gt Admin Settings gt Reset to Default gt Reset Local Config is performed Master Configuration File Master configuration files contain the following XML attributes e APP FILE PATH e CONFIG FILES e MISC_FILES e LOG_FILE_DIRECTORY e CONTACTS_DIRECTORY e OVERRIDES_DIRECTORY e LICENSE_DIRECTORY
33. ion digit maps refer to Technical Bulletin 11572 Changes to Local Digit Maps on Polycom VVX 1500 C Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Configuration changes can be performed centrally at the provisioning server or locally For detailed information on configuration file settings refer to Dial Map lt dialmap gt on page A 3 Call Transfer Call Log Setting Up the Polycom VVX 1500 C Phone Call transfer enables the user party A to move an existing call party B into anew call between party B and another user party C selected by party A The phone offers three types of transfers Blind transfers The call is transferred immediately to party C after party A has finished dialing party C s number Party A does not hear ring back e Attended transfers Party A dials party C s number and hears ring back and decides to complete the transfer before party C answers This option can be disabled e Consultative transfers Party A dials party C s number and talks privately with party C after the call is answered and then completes the transfer or hangs up Configuration changes can be performed centrally at the provisioning server For detailed information on configuration file settings refer to Feature lt feature gt on page A 4 The call log is stored in volatile memory and is maintained automatically by the phone in three separate lists Missed C
34. m com support voice business_media_phones vv x1500c html Start the FTP server and configure it to accept requests from the phone In the FTP server software on a computer create a unique user with names and passwords For example username user with password password Refer to your server documentation to set up the server Deployment Guide for the Polycom VVX 1500 C Configuring Your System Local Digit Map After you set up your Polycom VVX 1500 C phones on the network you can allow users to place and answer calls using the default configuration however you may require some basic changes to optimize your system for best results This section provides information for making configuration changes for e Local Digit Map or Dial Plan e Call Transfer e Call Log e Recording and Playback of Audio Calls e Corporate Directory e Digital Picture Frame e Server Redundancy e Voice Mail Integration To troubleshoot any problems with your Polycom VVX 1500 C phones on the network refer to Troubleshooting the Polycom VVX 1500 C Phone on page 4 1 The phone has a local digit map feature to automate the setup phase of number only calls When properly configured this feature eliminates the need for using the Dial or Send soft key when making outgoing calls As soon as a digit pattern matching the digit map is found the call setup process will complete automatically Digit maps do not apply to on hook dialing For more informat
35. mplate Common Phone Profile Calling Search Space AAR Calling Search Space Media Resource Group List Location AAR Group Device Mobility Mode Owner User ID Use Trusted Relay Point Calling Party Transformation CSS Unknown Unknown 0004F2BE80A4 vx 2 Default la None gt Third party SIP Device Advanced Standard Common Phone Profile lt None gt bal la lt None gt None gt la Hub_None lt None gt Default lt None gt la Default lt None gt 16 In the MAC Address text box enter the MAC Address of the phone 17 Optional In the Description text box enter a description 18 From the Device Pool list select the device pool appropriate for your Cisco Unified Communications Manager system phones Advanced 19 From the Phone Button Template list select Third party SIP Device 20 Optional From the Calling Search Space list select an appropriate calling search space for the phone 21 From the Location list select an appropriate location for the phone Configuring Cisco Unified Communications Manager 22 From the Device Security Profile list select the profile created in step 5 The following screen appears Note that the data shown in this section is only an example Protocol Specific Information Presence Group Standard Presence group x MTP Preferred Originating Codec Fiji jaw Ca Device Security
36. nces HTTPS secure provisioning custom ring tones and local audio and video conferencing For the package parts list and instructions on how to assemble the phone refer to the Polycom VVX 1500 Quick Start Guide which is in the phone package This chapter provides basic instructions for setting up the Polycom VVX 1500 C phones when managed by Cisco Unified Communications Manager e First you must change the network information that is currently on the phone Refer to Changing the Network Configuration on page 3 2 e Upgrade the phone software before changing the configuration files and deploying the phones Out of the box the Polycom VVX 1500 C phone is running bootROM 4 2 1 and SIP software 3 2 2 As of this release the SIP software and BootROM are actually distributed as a single package To determine the bootROM version running on the phone press the Menu key select Settings gt Status gt Platform gt Phone and then scroll down to BootROM To determine the SIP application version running on the phone press the Menu key and then select Settings gt Status gt Platform gt Application gt Main Refer to Upgrading the Phone s Software on page 3 14 Deployment Guide for the Polycom VVX 1500 C WY POLYCOM e If you choose to manage your phones through a provisioning server you need to Setup a provisioning server and download the appropriate files Refer to Setting Up the Provisioning Server on page 3 4
37. nes A full URL can be specified here For example ftp username password ftp server com directory e Recommended Options Option 2 Time offset This option determines the phone s time zone the value in hexadecimal is calculated in the number of seconds from GMT For example 14 400 seconds would be 4 hours and converted to its long hexadecimal version it would be 00003840 Use a negative number to convert for time values west of GMT Examples for US time zones can be found below e Eastern Time 5 GMT FFFFB9BO e Central Time 6 GMT FFFFABAO e Mountain Time 7 GMT FFFF9D90 e Pacific Time 8 GMT FFFF8F80 Option 42 NTP Servers This value represents an SNTP capable server address Note The factory administrator password on the phone is 456 To manually set the DHCP options on the phone gt gt On your phone during the boot up countdown sequence do the following a Press the Setup soft key Enter the administrator password and press the OK soft key c Using the down arrow key scroll down to DHCP Menu then press the Select soft key d Scroll down to Boot Server then press the Edit soft key e Using the right arrow key select Static then press the OK soft key f Scroll down to BootSrv Type then press the Edit soft key Deployment Guide for the Polycom VVX 1500 C Note g Using the right arrow key select IP Address then press the OK soft key h Press the Exit soft key i Scroll
38. ng server event log and the uploaded event log files if permitted All configuration files used by the provisioning server are logged You can now instruct your users to start making calls Upgrading the Phone s Software Warning If you need to upgrade any Polycom VVX 1500 C phones running SIP 3 1 2RevB or earlier to SIP 3 2 2 you must perform additional steps before rebooting the phone to download the software Refer to Technical Bulletin 53522 Upgrading the Polycom VVX 1500 C Phone to SIP 3 2 2 at http www polycom com usa en support voice soundpoint_ip VoIP_Technical_Bulle tins_pub html To upgrade the phone s software you will need to e Download the latest SIP application to the provisioning server from the Polycom VVX C support page where you downloaded this deployment guide Refer to Locating the Latest Software on page 3 14 e Download the new SIP application to the phone Refer to Downloading New Software to the Phone on page 3 15 For more information on upgrading the SIP application refer to section Upgrading the SIP Application in the latest SIP Administrator s Guide at http www polycom com support voice business_media_phones vvx150 Oc html Locating the Latest Software To determine the latest software version go to the VoIP SIP Software Release matrix on the Polycom Customer Support web site at http downloads polycom com voice voip sip_sw_releases_matrix html Setting Up the Poly
39. nistrator s Guide which is available at http www polycom com support voice business_media_phones vvx150 Oc html Changing the Network Configuration The Polycom VVX 1500 C phone requires several options to be set at boot time in order to automatically pull its configuration files from an FTP server Alternatively DHCP option 66 or a DHCP option above 128 may be used to instruct the phone where to get its configuration and application files The default username and password for the phone is PlemSpIp These defaults can be changed in the boot menu of the phone Any username password change on the phone should also be made on the FTP server All of the required options may be set by DHCP or manually on the phone itself With these options set the phone will boot and automatically configure itself to access the FTP server and upload the appropriate configuration files Setting Up the Polycom VVX 1500 C Phone The following options are available to configure the phone via DHCP e Required Options Option3 Router The standard default router most DHCP servers will already have this value Option 6 DNS Servers The standard DNS server entries most DHCP servers will already have this value Option 15 DNS Domain Name The standard DNS domain name entry most DHCP servers will already have this value Option 66 Boot Server Host Name This value represents the IP address or DNS name of the FTP server for the pho
40. ot Mentioned in This Guide 0 1 3 2 Configuring Cisco Unified Communications Manager 2 1 Changing Cisco Unified Communications Manager 2 1 3 Setting Up the Polycom VVX 1500 C Phone 3 1 Changing the Network Configuration 0 0 00 cece eee ee 3 2 Setting Up the Provisioning Server 000000 3 4 Configuring Your System 6 6 eens 3 6 Local Digit Map i ccc3 s cree teesi ese nc eerste eoese kg greenies gene neds 3 6 Call Transfer c cc0 ceadsctes ceeede EESTE REIU EAE open ees 3 7 Call L g aoir k Eee EERE E Eaa a E EE E R aE E i ES 3 7 Recording and Playback of Audio Calls 00005 3 7 Corporate Directory sis cccsac erisia cated Skee eee Sa nae 3 8 Digital Picture Frame 0 0 0 3 8 Server Redundancy ccicieenswenae tem anne a besa ae eae neues 3 8 Voice Mail Integration 000 0 3 9 Shared Call Appearances 0 0 cece eee eee 3 9 Deploying Phones From the Provisioning Server 65 3 10 Upgrading the Phone s Software 000 e eee eee 3 14 Locating the Latest Software 0000 000008 3 14 Downloading New Software to the Phone 44 3 15 Deployment Guide for the Polycom VVX 1500 C 4 Troubleshooting the Polycom VVX 1500 C Phone 4 1 CANT a E E tetera fete bait E E 4 2 Polycom VVX 1500 C Display 0 eee 4
41. ring or by a list of strings Each string in the list is an alternative numbering scheme specified either as a set of digits or timers or as an expression over which the gateway will attempt to find a shortest possible match Edit the digit map according to your Cisco Unified Communications Manager call routing For example dialplan digitmap 2 9 1 1 OT 10113x T 0 1 2 Sroncacdaex 2 9poacoccad 2 IpaoT dialplan digitmap timeOut 31313131313 call Note where x equals any digit for example 3xxx means match anything starting with 3 and is 4 digits long The x is case sensitive T refers to any standard number of digits according to the North American Numbering Plan NANP The T is case sensitive R not shown indicates that certain matched strings are replaced For example R9RRxxxxxxx means remove 9 at the beginning of the dialed number If a customer dials 914539400 the first 9 is removed when the call is placed For example RR604Rxxxxxxx means prepend 604 to all 7 digit numbers If a customer dials 4539400 604 is added to the front of the number so a call to 6044539400 is placed The R is case sensitive A per registration digit map is also supported Deployment Guide for the Polycom VVX 1500 C Feature lt feature gt The call list features are enabled by default as is the digital picture frame feature The call recording and corporate directory features are disabled by default Set featur
42. rovisioning is in progress By default the phones are shipped with FTP enabled as the provisioning protocol You can use any computer on the network as the provisioning server providing the application image and configuration files for the Polycom VVX 1500 C phone Setting Up the Polycom VVX 1500 C Phone For organizational purposes configuring a separate log file directory override directory contact directory and license directory is recommended but not required The different directories can have different access permissions For example for LOG CONTACTS and OVERRIDES allow full access read and write and for all others read only access Note Note The instructions below are written using FTP server as the provisioning server but they also apply to any TFTP or HTTP server The factory default username and password for the phone is PlemSplp To set up the provisioning server 1 Create a directory to store the application image and the configuration files For example C test VVX1500 Extract all files from the distribution zip file to the newly created directory Maintain the same folder hierarchy The distribution zip file contains many files but only the following are required 2345 17960 001 sip 1d phonel cfg sip cfg 000000000000 cfg Refer to the SIP Release Notes for a detailed description of each file in the distribution The Release Notes can be found at http www polyco
43. ss Deployment Guide for the Polycom VVX 1500 C To add a shared line a line shared with other phones edit the reg parameter For example ee ay nena reg 2 address 1007 reg 2 auth userld vvx2 reg 2 auth password YVX2 reg 2 server 1 address cucm70 domain com reg 2 server 1 port 5060 reg 2 server 1 retryTime0ut 30 reg 2 type shared reg 2 label Shared 1007 Messaging lt msg gt Message waiting indication is supported on a per registration basis Edit the msg parameter to set the single button voice mail feature For example E ion EE RET TT RT msg bypassinstantMessage 1 mwi msg mwi 1 subscribe msg mwi 1 callBackMode contact msg mwi 1 callBack 1030 Note msg mwi 1 callBackMode must be set to contact for proper operation with Cisco Unified Communications Manager msg mwi 1 callBack must be set to the voice mail pilot number User Preferences lt up gt By default the screen saver feature is disabled and the digital picture frame feature looks for images stored in the root folder on the USB flash drive Edit the up parameter to enable the screen saver feature and set another location for images For example po wm pao ooox FeSO OL ENC AMON ONC NC CON ELON ON aN Sa Sr nc E up pictureFrame folder images phone up pictureFrame timePerlmage 15 up screenSaver enabled 1 up screenSaver waitTime 10 Miscellaneous Administrative Tasks This appendix provid
44. tion on configuration file settings refer to DNS Cache lt dns gt on page A 4 and Registration lt reg gt on page A 5 Voice Mail Integration The phone is compatible with voice mail servers The subscribe contact and callback mode can be configured per user registration on the phone Voice mail access can be configured to be through a single key press A message waiting signal from a voice mail server triggers the message waiting indicator to flash and the call waiting audio tone is played through the active audio path Configuration changes can be performed centrally at the provisioning server or locally For detailed information on configuration file settings refer to Messaging lt msg gt on page A 6 Shared Call Appearances Calls and lines on multiple phones can be logically related to each other A call that is active on one phone will be presented visually to phones that share that call appearance Mutual exclusion features emulate traditional PBX or key system privacy for shared calls Incoming calls can be presented to multiple phones simultaneously Users at the different locations have the ability to interrupt remote active calls This feature is dependent on support from a SIP server that binds the appearances together logically and looks after the necessary state notifications and performs an access control function Deployment Guide for the Polycom VVX 1500 C Configuration changes can be performed centrally at the pro
45. visioning server or locally For detailed information on configuration file settings refer to Registration lt reg gt on page A 5 Deploying Phones From the Provisioning Server Note Note You will need to create two configuration files for each phone phone1 MACAddress cfg and MACAddress cfg and one configuration file for all phones in your installation sip XXXX cfg For more information on why to create another configuration file refer to the Configuration File Management on Polycom VVX 1500 C Phones white paper at http www polycom com global documents support technical products voice white_paper_configuration_file_management_on_soundpoint_ip_ph ones pdf Use an XML editor to create edit the configuration files In this way all configuration files that you create will be valid XML files If the configuration files are not valid they will not load on the phone An error message will be logged to the provisioning server For more detailed information on specific parameters in configuration files refer to Configuration Files on page A 1 Deploy Polycom VVX 1500 C phones by 1 Creating a Per Phone Configuration File 2 Creating an Application Configuration File 3 Creating a Master Configuration File 4 Downloading the New Configuration Creating a Per Phone Configuration File To create a per phone configuration file Obtain the phone s MAC address from the barcoded label on underside of
46. which case you can use an existing user ID essentially associating the phone to an existing user or have your LDAP administrator create a new user ID for this phone 10 In the Last Name text box enter a last name Configuring Cisco Unified Communications Manager 11 In the Digest Credentials text box enter the digital credentials for the phone This is the same password that will be used in the phone s configuration file or to access the web interface Refer to Deploying Phones From the Provisioning Server on page 3 10 and Upgrading the Phone s Software on page 3 14 12 In the Confirm Digest Credentials text box enter the same value that you entered in the previous step 13 Click the Save button In the status bar near the top of the page Update Successful appears Part III Adding a Device Entry 14 Select Device gt Phone gt Add New ahale Cisco Unified CM Administration CISCO For Cisco Unified Communications Solutions System Call Routing Media Resources w Voice Mail y Device Application w Phone Configuration led Save x Delete Copy ey Reset CP Add New Deployment Guide for the Polycom VVX 1500 C 15 Select Third party SIP Device Advanced then click Next The following screen appears Note that the data shown in this section is only an example Device Intormation Registration IP Address MAC Address Description Device Pool Common Device Configuration Phone Button Te
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