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Nortel Networks IP Phone 1230 Cordless Telephone User Manual

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1. Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password After you hear the dial tone dial your DN Operating your IP Phone 1230 6 Press the key Managing multiparty calls Use the following features to enable multiparty conversations e Using Call Join on page 119 Setting up a Conference Call on page 120 e Using Conferee Selectable Display on page 121 e Using Group Call on page 122 Using Call Join Use the Call Join feature to connect a new caller to an active call This connection creates a conference conversation involving more than two parties between the two callers and yourself Conf 1 To connect a call on hold to your current po call press the Conf soft key Ga 2403 T II gt Press the line key of the caller you want to connect to your current call Cont 3 Press the Conf soft key again to join the person on hold to your conversation Operating your IP Phone 1230 Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself The maximum number of people supported in a conference call depends on the IP Phone configuration Conf 1 During a call press the Conference key to place the party on hold You hear a dial tone 2 Dial the number of the person to add to the conference call Alternatively instead of dialing a number you can press the Dir
2. 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Phone that is restricted to local calls Charging a local or long distance call to an account before you dial Use the following procedure to charge a local or long distance call to an account before you dial C d 1 Lift the handset Charge 2 Press the Charge soft key Operating your IP Phone 1230 or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 When you hear the dial tone dial the number Charging a call in progress Use the following procedure to charge a call in progress Tene Conf 1 Press the Trans soft key or or Lead Press the Conf soft key The call is placed on hold Charge 2 Press the Charge soft key il or or Dial the Call Detail Recording FFC Operating your IP Phone 1230 3 Dial the charge account number 2498 Ga 4 the line DN key to return to the Charging a transferred call to an account Use the following procedure to charge a transferred call to an account Trans 1 Press the Transfer soft key The call is placed on hold Charge 2 Press the Charge soft key baa Or Or Dial the Call Detail Recording FFC 3 Dial the charge account number Op
3. Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status Press the RMK key Operating your IP Phone 1230 Paging Features The IP Phone 1230 supports the following paging voice call features e Using Call Page Connect to make an announcement on page 133 e Using Radio Page on page 133 e Using Voice Call on page 136 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk CI 1 Lift the handset 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers The paged user answers the call af
4. Operating your IP Phone 1230 e Using Enhanced Override on page 139 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call 1 Dial a number You receive a busy tone Enhov ij 2 Press the EnhOvr key or Enter the Override FFC The person in the targeted call receives a tone for approximately 1 second After the Override feature connects you to the call a short tone repeats every 16 seconds or 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on feature Use the Forced Camp on feature to automatically call a busy telephone internal or external immediately after the telephone disconnects from the current call Operating your IP Phone 1230 Using Forced Camp on Follow the given procedure to use Forced Camp on EnhOvr aiaa 2 1 Dial a number You receive a busy tone Press the EnhOvr key or Enter the Override FFC to initiate a Forced Camp on The called party receives a tone You hear a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the called party finishes the call your IP Phone automatically dials the number and both telephones ring Answering a call camped on to your extension Use the following procedure to answer a call camped on to your extension Cr 2 When you
5. Select Stop Cancel Press the Services key select Telephone Options and select Ring type Press the Up or Down keys to scroll and select one of the ring types Press the Play soft key to sample the ring tone Press the Select soft key to save the ring type and return to the Telephone Options menu or Press the Stop soft key and use the Up or Down keys to select a different ring type or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1230 basic features Enabling or disabling Call Timer The call timer measures the call duration Use the following procedure to enable or disable Call Timer Services Select Cancel basa O Tm Press the Services key select Telephone Options and select Call timer Press the Up or Down keys to enable or disable the Call Timer Press the Select soft key to save the configuration and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1230 basic features Enabling OnHook Default Path Use the OnHook Default Path option to enable Headset or Handsfree for your IP Phone 1230 Use the following procedure to enable OnHook Default Path 1 Press the Services key select Telephone Options and select On Services Hook default path 2 Press the Up or Down keys to select DE one of the following Handsfree Enabled
6. select one of the following DE 2 Press the Up or Down keys to scroll and Ringer Handset listen Handsfree listen Headset listen Buzzer C J 3 Press the Enter key To increase or decrease the volume Up Down perform one of the following actions asia or naaa Press the Up or Down soft keys Or Press the Up or Down navigation keys Customizing your IP Phone 1230 basic features 5 Press the Select soft key to save the Select Cancel volume level and return to the Telephone Options menu Lei O aa ar Press the Cancel soft key to cancel the modifications Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu however Nortel recommends that you use the Telephone Options menu Note If an Expansion Module is attached to your IP Phone 1230 changes that you make to the LCD screen contrast of the IP Phone 1230 also apply to the display screen contrast configuration of the Expansion Module Use the following procedure to adjust the display screen contrast 1 Press the Services key select Telephone Options and select Contrast adjustment 2 To increase or decrease the display contrast level press the Left or Right keys 3 Press the Select soft key to save the Select Cancel changes and return to the Telephone Options menu Lid Li or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1230 basic fea
7. Accessing display diagnostics The Display diagnostics command tests the IP Phone 1230 display screen and indicator lights Use the following procedure to use Display diagnostics Services Press the Services key select Telephone Options and select Display Diagnostics Customizing your IP Phone 1230 basic features 2 Press the Up or Down keys to scroll through the list to view display capabilities Cancel 3 Press the Cancel soft key to return to A the Telephone Options menu Selecting a local dialpad tone When you press a key the response can be a Dual Tone Multi Frequency DTMF sound a single tone or no sound This is known as the Local Dialpad Tone Use the following procedure to choose a local dialpad tone Services 2 Press the Up or Down keys to scroll and Der select one of the following dialpad tones None to disable all tones 1 Press the Services key select Telephone Options and select Local DialPad Tone Short Click to enable a single tone for all keys DTMF to turn on a different DTMF tone for each key Customizing your IP Phone 1230 basic features Select Cancel basaan O md 3 Press the Select soft key to save the tone selection and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Viewing IP Phone information The Local Set Info option displays the following IP Phone spec
8. Australia New Zealand AS NZS 3548 CISPR 22 Class A Emissions Information technology equipment Radio disturbance European Community EN 55022 Class A Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Note 1 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case Regulatory and safety information the user will be required to correct the interference at his own expense The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s autho
9. Deutsche Customizing your IP Phone 1230 advanced features 3 Press the Enter key to save the Lej changes 4 Press the Cancel key to exit the Preferences menu without saving the ai changes Cancel Note This language setting only controls the language used in the local menus on your IP Phone To select the language for features on your IP Phone press the Services key select Telephone Options and select Language 2 Local Diagnostics The 2 Local Diagnostics submenu offers the following choices e IP Set and DHCP Information View reports about IP Phone 1230 and DHCP operation e Network Diagnostic Tools Diagnose network problems using ping and trace route tools e Ethernet Statistics tool View reports about Ethernet operation e IP Network Statistics View reports about network operation CAUTION Local Diagnostics Network Configuration and the Lock Menu items are for system administrator use only Press the Return soft key at any time to return to the previous Local Diagnostics submenu if you customize the IP Phone using the Local Diagnostics submenu You can gather information and run tests without exiting and re entering the Local Tools menu For example you can check the Ethernet Statistics and then press Return to enter the Network Diagnostics Tools to ping an IP address Customizing your IP Phone 1230 advanced features 3 Network Configuration The Network Configurati
10. and select Change Feature Key label Customizing your IP Phone 1230 basic features 2 Press the Enter key select one of the following DE 3 Use the Up or Down keys to scroll and a To restore all key labels press the Yes soft key b To restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note lf you change the labels to default values you cannot undo the change You must redefine the custom labels Configuring the name display format You can configure your IP Phone 1230 to display the name of the calling party in one of the following formats e first name last name e last name first name Use the following procedure to configure name display format 1 Press the Services key select Telephone Options and select Name Services Display Format Customizing your IP Phone 1230 basic features Select Cancel Lesa Das 3 Press the Up or Down keys to scroll and select one of the following first name last name last name first name Press the Select soft key to save the configuration or Press the Cancel soft key to cancel the modifications Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree
11. basa lama Using Predial Press the Up or Down keys to scroll and select a name in the Personal Directory Press the Dial soft key to dial the resulting number Or Press the Directory soft key to exit without dialing Use the Predial feature to enter preview and edit numbers before you make a call Making a call Use the following procedure to make a call using the Predial feature 1 2493 Ga 2 Enter the number to be dialed without selecting the line key Press a line key to dial the number Lift the Handset when the called party answers or begin to speak if you are in handsfree mode Operating your IP Phone 1230 Editing a Predial number Use the following procedure to edit a Predial number 1 Use the dialpad to enter the number 2 To erase all numbers press the Clear Clear No soft key kaa or rn Reenter the numbers to dial or To change one number at a time press the Delete soft key to backspace Re enter the number 2493 Kampana 3 Press a line key to dial the number Using AutoDial Use the AutoDial feature to display store and automatically dial telephone numbers Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature Cr a 1 Lift the handset AutoDial ainai 2 Press an AutoDial key in the upper display area to dial the number associated with that key Operating your IP Phone 1230 Storing an AutoDial
12. on page 91 Installing your IP Phone 1230 1 2 3 Plug the headset cord into the headset jack on the back of the IP Phone 1230 marked with the symbol Figure 4 on page 34 shows the connections on the back of the IP Phone 1230 Thread the cord through the channel in the side of the foot stand Set up the headset according to the headset instructions Connecting the power optional Your IP Phone 1230 supports AC power and Power over Ethernet PoE For AC power use only the Nortel approved Global Power Supply N0146475 and the country specific IEC cable that you can order separately To use PoE your connected LAN must support PoE CAUTION Use your IP Phone 1230 with the approved Nortel AC Adapter model N0089601 Note Your IP Phone 1230 supports AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter Connect the DC barrel connector to the power jack on the back of the IP Phone 1230 Thread the cable through the channel in the foot stand to secure the cable Plug the country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Figure 4 on page 34 shows the connections on the back of the IP Phone 1230 Installing your IP Phon
13. 125 B Buzz signal 146 C Call Detail Recording 145 Call Page Connect 133 Call party information 157 Call Pickup 103 Call Trace 142 Camp on Forced 137 CAT5e 37 Changing feature key labels 57 Charge a call or charge a forced call 140 Conference 29 Conference call 120 Configuring an Electronic Lock on your IP Phone 65 Configuring Call log options 49 Configuring Live Dialpad 60 Configuring New Call Indication 50 Configuring Preferred Name Match 51 Configuring the Area Codes 52 Configuring the Callers List log 49 Configuring the Local Tools Menu 72 Configuring the name display format 59 Context sensitive soft keys 26 Corporate Directory 92 Customizing the Personal Directory 67 D Date time display 157 Directory key 30 Directory Number 157 disconnect a conferee 121 Display incoming calls 113 Display Network Diagnostics Utilities 31 Displaying call details 113 DN 157 E Electronic Lock 65 Enabling OnHook Default Path 57 Enabling or disabling Call Timer 56 Enhanced Override 139 Enter key 28 Entering and editing text 82 Ethernet ports 11 Expansion Module 154 F Feature display 158 Fixed key 158 Flexible Feature Code FFC 158 Flexible Feature Codes 151 G Getting started 25 Goodbye key 29 158 H Headset key 29 Hold key 28 Hotel applications 125 HotLine 100 l Indicator status 158 Information display 158 Installing your IP Phone 1230 33 Interrupted di
14. 91 Switching from handset mode to handsfree on page 91 Using a headset on page 91 Switching from handsfree to headset on page 92 Terminating a handsfree call Use the following procedure to terminate a handsfree call 1 Press the Goodbye key Goodbye Operating your IP Phone 1230 Muting a handsfree call Use the following procedure to mute a handsfree call 1 Press the Mute key Mute The LED indicator flashes Ba 2 Press the Mute key again to return to a two way handsfree conversation Mute Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode CI 1 Lift the handset Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree 1 Press the Handsfree key 2 Replace the handset Using a headset Use the following procedure to use a headset 1 Connect the headset to the headset jack Operating your IP Phone 1230 2 Press the Headset key Switching from handsfree to headset Use the following procedure to switch from handsfree to headset 1 Press the Headset key Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries sorted by last name You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corpor
15. Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone If you insert the foot stand into the upper slots your IP Phone sits at a 25 degree angle If you insert the foot stand into the lower slots your IP Phone sits at a 55 degree angle If you install your IP Phone on a wall do not attach the foot stand 1 Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone In position 1 the IP Phone sits at a 25 degree angle In position 2 the IP Phone sits at a 55 degree angle Figure 4 on page 34 shows the slots on the back of the IP Phone 2 Press the foot stand into the slots until it snaps into place Connecting the handset Use the following procedure to connect the handset to the IP Phone 1230 1 Plug the end of the handset cord with the short straight section into the handset 2 Plug the other end of the handset cord with the long straight section into the handset jack marked with the symbol on the back of the IP Phone 3 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side of the foot stand Figure 4 on page 34 shows the connections on the back of the IP Phone 1230 Connecting the headset optional If you have a headset you can connect the headset to the IP Phone 1230 For information on how to use your headset with your IP Phone refer to Using a headset
16. Customizing your IP Phone 1230 advanced features 2 Dial the Electronic Lock Activate FFC 4 Ifyou dial locally press the Goodbye key E 3 Dial your Station Control Password Goodbye or or If you dial the FCC remotely dial your DN Unlocking your IP Phone 1230 Use the following procedure to unlock your IP Phone 1230 C a 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC Customizing your IP Phone 1230 advanced features 3 Dial your Station Control Password 4 If you dial locally press the Goodbye key Goodbye or If you dial the FCC remotely dial your DN Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Adding an entry Use the following procedure to add an entry to the Personal Directory 1 Press the Directory key and select Personal Directory Customizing your IP Phone 1230 advanced features 2 Press the Add soft key If the message Directory is full appears delete one or more entries to accommodate a new entry To enter special characters press the Up navigation key For information about entering text see Using
17. Denied 5 entered Remote IP Phone does Notify system not have VOUA Class administrator of Service Troubleshooting your IP Phone 1230 Table 10 Troubleshooting Virtual Office Part 4 of 4 Seed Probable cause Action message Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator Table 11 Flexible Feature Codes Part 1 of 3 FFC Feature FFC Feature Automatic Wake Up Make Set Busy Activate Activate Automatic Wake Up Make Set Busy Deactivate Deactivate Troubleshooting your IP Phone 1230 Table 11 Flexible Feature Codes Part 2 of 3 FFC Feature Feature Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Pa
18. Headset Enabled 3 Press the Select soft key to save the Select Cancel default path and return to the Telephone Options menu leat Tana oF Press the Cancel soft key to cancel the modifications Changing feature key labels Use the Change Feature Key label option to rename the label that corresponds to the feature key You can define labels with a maximum of nine characters You can also restore the default labels collectively or individually Note f a feature key is configured as an autodial key the label does not change if the autodial key configuration changes Customizing your IP Phone 1230 basic features Use the following procedure to rename the labels Services 249 Ga 3 4 5 Select Cancel leat Tana 1 Press the Services key select Telephone Options and select Change Feature Key label Press the Enter key Press the feature key to change the label If you press a prime DN key an error message appears Enter the new information for the feature key label To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 82 Press the Select soft key to save the changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Use the following procedure to restore the default labels Services Press the Services key select Telephone Options
19. Module keys descriptions Key or components Description User defined feature The keys on the Expansion Modules are keys programmable with LCD labels The system administrator programs these keys as either memory line or intercom keys A steadily lit icon beside a programmable line key indicates that the line is active A flashing icon indicates the line is on hold or that the feature is being programmed A steadily lit icon beside a feature key indicates that the feature is active A flashing icon indicates that the feature is being programmed Display The LCD display provides labels for the programmed keys and icons that show the feature state For information about connecting the Expansion Module see the Expansion Module for IP Phone 1200 Series Quick Installation Guide NN40050 303 Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cathe cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of
20. access some features on your IP Phone Message Inbox A fixed key on your IP Phone that connects to your voice messaging system when the key is pressed Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the user lifts up the handset b the user presses a line key c the call is automatically answered at the IP Phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys directly below the display area have four Terms you should know programmable layers These keys are
21. distance number SpcC tl 5 Press the SpcCtl soft key again to save the code and number The flashing icon turns off Making a call using Speed Call Use the following procedure to make a call using Speed Call Ca a 1 Lift the handset SpcCtl 2 Press the SpcCtl soft key Operating your IP Phone 1230 3 Dial the Speed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone C a 1 Lift the handset 2 Press the System Speed Call soft key SScUsr SScC tl Or kaaa baa Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to automatically dial the number Using HotLine Use the Hot Line feature to automatically dial a number Hotline 1 Press the HotLine soft key to automatically dial the number Operating your IP Phone 1230 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member Making an intercom call Use the following procedure to make an intercom call Co 0 1 Lift the handset intrem am 2 Press the Intrcm key 3 Dial the one or two digit code for the intercom group member Answering an intercom call during a call non intercom group line Use the following procedure to answer an intercom call during a call 1 Press the Hold
22. extra key restrictions Customizing your IP Phone 1230 advanced features Table 8 Virtual Office connection availability Part 2 of 2 IP Phone Can log on to IP Phone 1230 IP Phone 1120E Yes with extra key restrictions IP Phone 1140E Yes with extra key restrictions IP Phone 1150E No IP Phone 2001 Yes with extra key restrictions IP Phone 2002 Yes with extra key restrictions IP Phone 2004 Yes with extra key restrictions IP Phone 2007 Yes with extra key restrictions IP Audio Conference Yes with extra key restrictions Phone 2033 IP SoftPhone 2050 Yes with extra key restrictions IP Phone 1210 Yes with extra key restrictions IP Phone 1220 Yes with extra key restrictions IP Phone 2210 Yes with extra key restrictions IP Phone 2211 Yes with extra key restrictions IP Phone 2212 Yes with extra key restrictions Logging on to Virtual Office Use the following procedure to activate Virtual Office on your office IP Phone 1230 from your remote IP Phone 1 Press the Services key Services Customizing your IP Phone 1230 advanced features 2 Press the Up or Down keys to scroll and select Virtual Office Login 3 Press the Enter key 4 Atthe prompt enter your user ID Ca 5 Press the Enter key 6 At the prompt enter the home Station Conirol Password SCPW If the user ID is not found locally the message Locating Remote Server app
23. key to put the current call on hold Hold Press the Goodbye key to end the call Goodbye intrem Gama 2 Press the Intrcm key and begin to speak Operating your IP Phone 1230 Answering a call Each incoming call causes the IP Phone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash s T 3 1 Lift the handset or or hadia Press the Handsfree button on the left side of the handset or or 2455 2 ED Press the line DN key beside the LCD indicator as it flashes or or ada Press the Headset key if a headset is connected to your IP Phone Managing calls while not on a call Other than answering a call Answering a call on page 102 you can efficiently handle an incoming call using one of the following methods e Using Automatic Answerback on page 102 e Using Call Pickup on page 103 Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers the call in Handsfree mode after one ring Operating your IP Phone 1230 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback AutoAns 1 Press the AutoAns key Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback AutoAns 1 Press the AutoAns key Note Calls are not forwarded to the voice message service Using Call Pickup Use the Call Pic
24. menu to configure personal preferences See Configuring the Local Tools menu on page 72 e Virtual Office Login The Virtual Office Login menu can be configured on IP Phone 1230 Class of Service must be configured for Virtual Office See Using Virtual Office on page 77 Customizing your IP Phone 1230 advanced features Note The Password Admin and Virtual Office Login menus are not available on every IP Phone 1230 Consult your system administrator Managing your Station Control Password You can assign a Station Control Password SCPW to e lock your IP Phone and prevent the misuse of your IP Phone use password protected features such as customizing the Personal Directory using the Redial List and using the Callers List Note Your system administrator defines your initial SCPW Contact your system administrator for detailed information Assigning an SCPW Use the following procedure to assign an SCPW 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Password Admin Press the Enter key 4 Press the Up or Down keys to scroll and select New Password ao Customizing your IP Phone 1230 advanced features Select 5 Press the Enter key 6 Enter your new password using the dialpad To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 82 Press the Sel
25. notification of a group call on your IP Phone Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Ending a group call Use the following procedure to end a group call 1 Press the Goodbye key Goodbye Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Operating your IP Phone 1230 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers Activating Make Set Busy Use the following procedure to activate Make Set Busy MakeSetBsy E or te 1 Press the MakeSetBsy key or Lift the handset and enter the Make Set Busy Activate FFC Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy MakeSetBsy IM or ial HE 1 Press the MakeSetBsy key a second time to deactivate the feature or Lift the handset and enter the Make Set Busy Deactivate FFC Operating your IP Phone 1230 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1230 In a hotel environment g
26. number Use the following procedure to store an Autodial number AutoDial Without lifting the handset press the AutoDial key The screen displays the word Autodial next to the appropriate key Using the dialpad dial the telephone number including access code to store on the selected AutoDial key Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key Displaying an AutoDial number Use the following procedure to display an AutoDial number Display AutoDial Press the Display key 2 Press an AutoDial key in the upper display area to display the number associated with that key Operating your IP Phone 1230 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone or if your called party does not answer Your IP Phone 1230 rings when the person you called becomes available Activating Ring Again Use the following procedure to activate Ring Again 1 Dial a number The called party does not answer or you receive a busy tone Ring Again 2 Press the Ring Again soft key or Enter the Ring Again Activate Flexible Feature Code or Calling a Ring Again party after notification Use the followi
27. onthe Select the associated menu item dialpad Stop soft key Close the menu Cancel soft key Close the menu Select soft key Select the current menu item Table 6 on page 73 describes the key functions in dialog boxes Table 6 Navigation key functions in dialog boxes Key Function Down arrow key Scroll down in the window Up arrow key Scroll up in the window Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Turn Edit mode on or off Select or clear a check box Customizing your IP Phone 1230 advanced features When you work in Edit mode the first field of the item is selected and a blinking cursor appears to the right of the current edit position Table 7 on page 74 describes the navigation key functions in Edit mode Table 7 Navigation key functions in Edit mode Key Function Down arrow key Open the list Select the next menu item Up arrow key Select the previous menu item Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete the prior character in the edit field Moves cursor to the left Enter key Select the current menu item Save modifications to the menu item Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note Press the star key to insert a period No
28. the codes for your custom Centrex feature 3 Press the Goodbye key to end the call Goodbye Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or connected to a CO that offers Centrex or exchange line type features 1 Press the CentrexSHF key and wait for Centrex Shr a an interrupted dial tone Operating your IP Phone 1230 2 Press the AutoDial key to call the upo a number desired Lm 3 Press the Goodbye key to end the call Goodbye Miscellaneous call features Some call features are available only if your system administrator configures them Contact your system administrator to determine if the following call features are available e Tracing calls on page 141 e Charging a call or charging a forced call on page 142 e Using the Buzz signal on page 146 e Using Privacy Release on page 147 Tracing calls Use the Call Trace feature to trace malicious calls within your system Tracing with the Call Trace key Perform the following step to trace with the Call Trace key CaliTrace a Press the CallTrace key Operating your IP Phone 1230 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key 1 Press the Trans soft key Trans Conf or aaa O ka Press the Conf key
29. the information from the IP Phone in your room Entering cleaning status Use the following procedure to enter cleaning status RMK Gama 1 Press the RMK key 2 Dial the Directory Number DN of the room Operating your IP Phone 1230 PMK E Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped You hear an interrupted dial tone Press the key Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID Press the RMK key Operating your IP Phone 1230 Using Room Status Use the Room Status feature to display the status of a room Displaying room status Use the following procedure to enter cleaning status RMK amm 1 Press the RMK key 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped RMK aama 3 Press the RMK key Operating your IP Phone 1230 Changing the status of a room Use the following procedure to change the status of a room RMK 1 Press the RMK key
30. 1000 Nortel IP Phone 1230 User Guide Copyright 2007 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN43142 101 Document Release Standard 02 01 Date April 2008 Sourced in Canada India and the United States of America To provide feedback or report a problem in this document go to www nortel com documentfeedback www nortel com NORTEL
31. NORTEL Nortel Communication Server 1000 Nortel IP Phone 1230 User Guide oooonorodta 4 IU 10 1G 10 10101010010168626368449 10 1 we i 010000000000 O000000001 nH wi p 00001010101000 10101 Revision history April 2008 Standard 02 01 This document is up issued to support Nortel Communication Server 1000 Release 5 5 for UNIStim 3 0 April 2008 Standard 01 09 This document is up issued to support Nortel Communication Server 1000 Release 5 5 April 2008 Standard 0 08 This document is up issued to support Nortel Communication Server 1000 Release 5 5 March 2008 Standard 01 07 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the links in the document February 2008 Standard 01 06 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the images January 2008 Standard 01 05 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 04 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain description of the Copy key Revision history December 2007 Standard 01 02 This d
32. Part 2 of 2 Jurisdiction Standard Description Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia AS NZS Safety of Information Technology New Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC You can obtain a copy of the Declaration from www nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Table 3 on page 16 lists EMC compliance for various jurisdictions Table 3 EMC compliance Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1 and 2 Regulatory and safety information Table 3 EMC compliance Part 2 of 2 Jurisdiction Canada Standard ICES 003 Description Class A Emissions Interference Causing Equipment Standard Digital Apparatus
33. Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1230 To learn more about the available features and services contact your system administrator Depending on which features are available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN 10300 023 Troubleshooting your IP Phone 1230 Troubleshooting your IP Phone 1230 This section provides basic information about troubleshooting your IP Phone 1230 if Virtual Office causes a problem For additional help see How to get help on page 22 Virtual Office Virtual Office can cause error messages to display on screen Table 10 on page 148 lists error messages and describes actions to correct the causes Table 10 Troubleshooting Virtual Office Part 1 of 4 BIE IENS Probable cause Action message Busy try again Remote IP Phone is Wait for remote IP active not idle Phone to become idle and try again ACD is logged on Log off ACD IP Phone before you initiate Virtual Office from another IP Phone Make Set Busy is Configure Make Set inactive on ACD IP Busy active on ACD IP Phone Phone Troubleshooting your IP Phone 1230 Table 10 Troubleshooting Virtua
34. al tone 158 IP Phone 1200 Expansion Module 154 IP Phone 1230 display 31 L Last Number Redial 98 LCD Expansion Module 154 Line DN key 26 Local Area Network LAN 9 Local Diagnostics 76 Local Dialpad Tone 46 Logging off Virtual Office 81 Logging on to Virtual Office 78 M Maid Identification 129 Making a call 83 Managing calls during a call 105 Managing calls while away from your desk 114 Managing calls while busy at work 124 Managing calls while not on a call 102 Managing multiparty calls 119 Managing your Station Control Password 63 Meet me page 134 Message Inbox key 29 Message key 158 Message Registration 127 Message waiting indicator 160 Miscellaneous Call Features 141 More key 26 Mute key 27 Muting a handsfree call 91 N Navigation keys 28 159 O Off hook 159 On hook dialing 89 Override a busy signal 133 P Paging tone 159 Password Admin 31 Performing Diagnostics 48 Placing a call on hold 106 Power over Ethernet 11 Privacy Release 147 Q Quit key 29 R Radio Page 133 Redial 29 Regulatory and safety information 13 Retrieving a call on hold 106 Ringback ring tone 159 Room Status 131 S Second Page functionality 10 Selecting a language 44 Selecting a local dialpad tone 46 Self labeled line programmable feature keys 26 Services key 30 159 Shared Directory Numbers 159 Soft keys self labeled 159 Speaker key 27 Special dial tone 160 Special Pre
35. all on page 108 e Using Attendant Recall on page 110 e Using Call Park on page 110 e Recording a Calling Party Caller Number on page 113 e Displaying call details on page 113 Using Call Hold Use the Hold feature to place the original call on hold and then answer the second call Operating your IP Phone 1230 Placing a call on hold Use the following procedure to place a call on hold 1 Press the Hold key Hold The LCD indicator flashes beside the line on hold Note Enabling Automatic Hold automatically places the active call on hold when you answer the second call Retrieving a call on hold Use the following procedure to retrieve a call on hold 1 Press the Hold key to place an active call on hold Press the Hold key again or Hold press the flashing line DN key to return Or to the caller on hold us OD Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call Call Waiting allows you to place the current call on hold while you answer the new call Operating your IP Phone 1230 Answering an call during another call Use the following procedure to answer a call during another call 1 Upon receiving a call press the Hold key to place the current call on hold Hol oe Note Enabling Automatic Hold automatically puts the active call on hold when you answer the second call CallWait man 2 Pres
36. also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features Station Control Password SCPW Enables security features on your IP Phone to prevent others from making calls from your IP Phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Index A About the IP Phone 2004 157 Accessing display diagnostics 45 Accessory Expansion Module 11 Adjusting volume 42 Answering a call 102 Applications 28 Area Code setup 52 AutoDial Transfer 140 Automatic Wake Up
37. ases Getting Help over the phone from a Nortel Solutions Center If you do not find the required information on the Nortel Technical Support Web site and you have a Nortel support contract you can obtain help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following web site to obtain the telephone number for your region www nortel com callus one Help from a specialist by using an Express Routing ode To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to How to get help www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or an authorized reseller contact the technical support staff of the distributor or reseller How to get help Using your IP Phone 1230 Using your IP Phone 1230 After you familiarize yourself with the IP Phone 1230 features you can start to use the IP Phone This section describes how to use the IP Phone 1230 Getting started The following section introduces the important details of the IP Phone 1230 Carefully read every section before you operate the new IP Phone 1230 e Before you begin on page 25 e IP Ph
38. ate Directory Searching for a specific number Use the following procedure to search for a specific number in the Corporate Directory 1 When prompted use the dialpad to enter the desired name in last name first name format Search 2 Press the Search soft key to find the me desired name The first match appears on the screen Operating your IP Phone 1230 Dial 3 Press the Dial soft key to dial the resulting number papara Note If no match occurs to the search query start a new search or change the Cancel information in the initial search baa a Press the Cancel soft key to exit without dialing Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory Note This feature is not available on all IP Phones Contact your system administrator to find out if this feature is available for your use 1 Press the Up or Down keys to scroll and DE select a name in the Corporate Directory 2 Press the Dial soft key to dial the Dial Cancel resulting number bnsa O id or Press the Cancel soft key to exit without dialing Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that consist of names and telephone numbers To use the Operating your IP Phone 1230 Personal Directory press the Directory key and select Personal Directory peg Dial Directory
39. cedure to deactivate Internal Call Forward IntForward Ga 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Deactivate FFC Reinstating Internal Call Forward number Use the following procedure to reinstate an Internal Call Forward number IntForward Gumana 1 Press the IntForward key twice Operating your IP Phone 1230 Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another DN from a remote telephone Activating Remote Call Forward Use the following procedure to activate Remote Call Forward 1 Lift the handset 2 If you call from a telephone outside the system dial your direct system access number and wait for the dial tone Dial the Remote Call Forward Activate FFC to activate the feature 4 Dial your Station Control Password You hear a dial tone 5 Dial your DN or HE To reinstate call forward to the previous Or call forward number press the key Do not perform steps 6 and 7 Ci Operating your IP Phone 1230 6 Dial the number to which to forward the calls If the number dialed is invalid you hear a fast busy signal 7 Press the key Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward HEHE Lift the handset If you call from a telephone outside the system dial the direct system access number and wait for the dial tone
40. croll through menus and lists that appear on the LCD screen The outer part of this key cluster is used for up down left and right movements Use the Up and Down keys to scroll up and down the menu and the Left and Right keys to position the cursor In some dialog boxes that appear on your IP Phone you can also use the Left and Right keys to select editable fields Press the Right key to select the field below the current selection or the Left key to select the field above the current selection Press the Enter key at the center of the Lej navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select or OK soft key a Press the Hold key to place an active call on hold Press the Hold key again or press the Hold flashing line DN key to return to the caller on hold ETI Press the Applications key to access external server applications Applications Using your IP Phone 1230 Goodbye BSA on Quit Ls SS Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset The Headset LED indicator embedded in the Headset key lights to indicate that the headset is in use Press the Goodbye key to end an active call When a message is waiting or there is an incoming call the red Message Waiting Incoming Call Indicator LED at the top center of the IP Phone flashes The
41. d time format 0000005 45 Accessing display diagnostics 2 00 45 Selecting a local dialpad tone 46 Viewing IP Phone information 200 eae 47 Performing diagnostics saaana e eee eee 48 Configuring Call Log Options a 49 Selecting a ring type a ae 55 Enabling or disabling Call Timer a 56 Enabling OnHook Default Path anaa 57 Changing feature key labels 0 a 57 Configuring the name display format 59 Configuring Live Dialpad 000 002 ee 60 Customizing your IP Phone 1230 advanced features 62 Managing your Station Control Password 63 Configuring an Electronic Lock on your IP Phone 65 Customizing the Personal Directory 67 Configuring the Local Tools menu 00005 72 Using Virtual Office 0 0 cee 77 Operating your IP Phone 1230 005 82 Entering and editing text aaan a 82 Making a call ices cncse te KAN NANG ac ee cote Pe ae 83 Answering a call 00 c eee eee ee 102 Managing calls while not on a call 102 Managing calls during a call 0000 105 Managing calls while away from your desk 114 Managing multiparty calls a 119 Managing calls while busy at work 124 Hotel applicat
42. e 1 on page 14 shows the EMC compliance for various jurisdictions Table 1 EMC compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Class B Emissions FCC Rules for States Part 15 Radio Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia CISPR 22 Class B Emissions Information New Zealand technology equipment Radio disturbance Regulatory and safety information Table 1 EMC compliance for various jurisdictions Part 2 of 2 Jurisdiction Standard Description European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 2 on page 15 shows the Safety compliance for various jurisdictions Table 2 Safety compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United UL 60950 1 Safety of Information Technology States Equipment Regulatory and safety information Table 2 Safety compliance for various jurisdictions
43. e 1230 Connecting the LAN Ethernet cable Note Your IP Phone 1230 supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Phone If your Ethernet port is equipped with Power over Ethernet PoE your IP Phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Phone marked with the 17 symbol 2 Thread the cable through the channel in the foot stand 3 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN connection is established 4 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN connection is established Figure 4 on page 34 shows the connections on the back of the IP Phone Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cable between your IP Phone and your computer to enable your computer to access the LAN 1 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back of y
44. e 1230 basic features 6 Press the Select soft key to save the Select Cancel configuration rg Tesini or Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure your IP Phone 1230 to display the name of the caller as defined in your Personal Directory By default the option is Off Use the following procedure to configure Preferred Name Match Press the Services key select Telephone Options and select Call Log Options cl Services 2 Press the Up or Down keys to scroll and select Preferred Name Match 3 Press the Enter key 4 Press the Up or Down keys to scroll and select one of the following Preferred name match On Preferred name match Off Customizing your IP Phone 1230 basic features 5 Press the Select soft key to save the configuration Laces Ll or Press the Cancel soft key to keep existing configurations Select Cancel Configuring the area codes Use the Area Code Setup menu to save up to three area codes When a call arrives with an area code that matches one of the saved area codes the calling number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering applies when you scroll through your Callers List Use the following procedure to configure default area codes maximum of three 1 Press the Servic
45. e entire Redial List Use the following procedure to delete the entire Redial List Del Yes No wld naa 1 Press the Del soft key 2 Choose Yes to confirm the deletion of the entire Redial List or Choose No to return to the previous screen without deletion Using Off hook dialing Perform the following steps to make a call by using the handset Ca d 6 o Or Goodbye 1 Lift the handset 2 Dial the number 3 Toend the call return the handset to the cradle Or Press the Goodbye key Operating your IP Phone 1230 Using On hook dialing Perform the following steps to make a call without lifting the handset oe a 2493 G Ca d ec o Or Goodbye 1 Leave the handset in the cradle Press the line DN key Listen for the dial tone and dial the number When the called party answers lift the handset To end the call return the handset to the cradle or Press the Goodbye key Operating your IP Phone 1230 Using Handsfree dialing Use handsfree dialing to make a call using the built in microphone and speaker or using a headset 1 Press the Handsfree key or Ga If a headset is connected press the Headset key 2 Dial the number During a call you can perform the following tasks Terminating a handsfree call on page 90 Muting a handsfree call on page 91 Switching from handsfree to handset mode on page
46. ears Note After three failed logon attempts you must wait for an hour before you try to log on again Alternatively contact your system administrator to reset your password For more information see Assigning an SCPW on page 63 A successful logon transfers all the features time date and tones of your office IP Phone 1230 to your remote IP Phone Your Virtual Office session expires after a fixed period of time which your system administrator determines Customizing your IP Phone 1230 advanced features Using Virtual Office on your remote IP Phone The display characteristics including size of the display area differ with IP Phone models Your Virtual Office display depends on the remote IP Phone that you use to log on to your Virtual Office All features are the same as they appear on your office IP Phone 1230 An IP Phone 1120E that is logged on remotely to an IP Phone 1230 provides less information than the IP Phone 1230 because it has fewer display lines When an IP Softphone 2050 logs on remotely to an IP Phone 1230 the information display is arranged differently but all the information is visible at one time Regardless of the IP Phone model that you use as a remote IP Phone a user information line appears that lists the number of your office IP Phone Using Virtual Office on your office IP Phone When activated for Virtual Office by a remote IP Phone your office IP Phone logs off and is no longer
47. ect soft key to accept the new password Note lf you are locked out of your IP Phone 1230 or if you forget your SCPW contact your system administrator Turning Password Protection on or off Use the following procedure to turn Password Protection on or off Directory Press the Directory key 2 Press the Up or Down keys to scroll and select Change Protection Mode Enter your new password using the dialpad if Password Protection is enabled To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 82 Customizing your IP Phone 1230 advanced features Enter 4 Press the Enter soft key select one of the following DE 5 Press the Up or Down keys to scroll and Enable Password Protection Disable Password Protection 6 Choose Yes to accept the selection Yes No or o Choose No to return to the Directory menu 7 Press the Done soft key Note The default configuration for Password Protection is off Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone 1230 Your SCPW controls the Electronic Lock feature To change your Station Control Password see Managing your Station Control Password on page 63 Locking your IP Phone 1230 Use the following procedure to lock your IP Phone 1230 C d 1 Lift the handset
48. ectory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call You can talk to the called person privately without being heard by the party on hold Conf 3 Press the Conference key again to A connect all parties 4 Ifthe party you attempt to add to the conference is unavailable press the Goodbye Goodbye key The attempted call ends a 2495 EG Press the line DN key beside the flashing icon to return to your original call Operating your IP Phone 1230 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call Viewing active conferees Use the following procedure to view active conferees ConfDsp Gapang 1 During a conference call press the Confdsp key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference 2 Press the Goodbye key Goodbye If configured the Conference Count Display returns an updated count of conferees The LCD indicator turns off Disconnecting a conferee Use the following procedure to disconnect a conferee ConfDsp Gaan 1 During a conference call press the Confdsp key until the conferee to disconnect appears on the sc
49. erating your IP Phone 1230 4 After you hear the dial tone dial the number to which you are transferring the call Trans 5 Press the Transfer soft key when you mo hear the IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1 Press the Conf soft key pera The call is placed on hold Charge 2 Press the Charge soft key Or kaaga Dial the Call Detail Recording FFC Or Operating your IP Phone 1230 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference Conf 5 Press the Conference soft key Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor ora request Two linked IP Phones enable one person to signal the other The person signaled hears a buzz Buzz men 1 Press the Buzz key The IP Phone linked to your IP Phone buzzes as long as you press the key Operating your IP Phone 1230 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call PrvRls 1 Press the PvRls soft key during a call paeng People can join the call by pressing the shared number DN key on their IP Phone Multiple Appearance DN feature Using External
50. es key select Telephone Options and select Call Services Log Options 2 Press the Up or Down keys to scroll and DE select Area Code Setup 3 Press the Enter key Customizing your IP Phone 1230 basic features 4 Press the Up or Down keys to scroll and DE select one of the following 1st Code 2nd Code 3rd Code C 5 Press the Enter key 6 Use the dialpad to enter the number at the prompt 7 Press the Select soft key to save the configuration basa aii bf Press the Cancel soft key to keep existing configurations Select Cancel Use the following procedure to edit area code display 1 Press the Services key select Telephone Options and select Call Services Log Options 2 Press the Up or Down keys to scroll and pet select Area Code Setup Customizing your IP Phone 1230 basic features Select Cancel Lema Ls 3 7 Press the Enter key Press the Up or Down keys to scroll and select one of the following 1st Code 2nd Code 3rd Code Press the Enter key Use the dialpad to edit the number Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations Customizing your IP Phone 1230 basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone Use the following procedure to select a ring type p Services Play
51. ess the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll and select the desired entry More 3 Press the More soft key Copy 4 Press the Copy soft key to configure the new entry To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 82 e 5 Use the dialpad to enter the name Customizing your IP Phone 1230 advanced features 6 Press the Done soft key to save the Done Cancel changes bansasa Lc a Press the Cancel soft key to return to the Personal Directory without saving your changes Searching for an entry Use the following procedure to search for an entry in the Personal Directory 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Dial soft key to call the Dial Directory number bawas ani Press the Directory soft key to exit without calling Customizing your IP Phone 1230 advanced features Configuring the Local Tools menu Your IP Phone 1230 has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Phone 1230 CAUTION Many of the options discussed in this section are for administrator use only Do not make changes unless you are instructed by an administrator Note Your system administrator can establish a password for the Loca
52. fix code SPRE 159 Station Control Password SCPW 160 Status Messages 160 Switchhook 160 Switching from handset mode to handsfree 91 Switching from handsfree to handset mode 91 Switching from handsfree to headset 92 System or Switch 160 T Telephone Options 30 Terminating a handsfree call 90 Tracing Calls 141 Transferring a Call 107 U User Interface 160 Using a headset 91 Using Attendant Recall 110 Using AutoDial 95 Using Automatic Answerback 102 Using Call Forward 114 Using Call Hold 105 Using Call Join 119 Using Call Park 110 Using Call Pickup 103 Using Call Waiting 106 Using Centrex Services 140 Using Conferee Selectable Display 121 Using Group Call 122 Using Handsfree dialing 90 Using HotLine 100 Using Intercom calling 101 Using Internal Call Forward 115 Using Last Number Redial 98 Using Make Set Busy 124 Using Off hook dialing 88 Using On hook dialing 89 Using Predial 94 Using Remote Call Forward 117 Using Ring Again 97 Using Speed Call 99 Using System Speed Call 100 Using the Callers List 84 Using the Corporate Directory 92 Using the Redial List 86 Using the soft keys 82 Using the telephone dialpad 82 Using Timed Reminder Recall 108 Using Virtual Office 77 Using Virtual Office on your office IP Phone 80 Using Virtual Office on your Remote IP Phone 80 V Viewing IP Phone information 47 Voice Call 136 Volume control bar 27 Nortel Communication Server
53. flash cadence for each alert is different Press the Conference key to initiate conference Press the Quit key to exit an active menu or dialog box The status of the active call remains unaffected if you press the Quit key Press the Redial key to access the redial list Press the Message key to access your voice mailbox when the message waiting indicator flashes Using your IP Phone 1230 Directory Services Press the Directory key to access directory services Press the Services key and use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local dialpad tone Telephone Information Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad e Password Admin Station Control Password Using your IP Phone 1230 Note The Password Admin menu is not available on all IP Phone 1230 phones Consult your system administrator e Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key twice to access the Local Tools menu and use the Naviga
54. ging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Troubleshooting your IP Phone 1230 Table 11 Flexible Feature Codes Part 3 of 3 FFC Feature FFC Feature Station Control Virtual Office Terminal Log On Password Change IP Phone 1200 LCD Expansion Module IP Phone 1200 LCD Expansion Module This section provides information about the LCD Expansion Module 12 key self labeling supported by the IP Phone 1230 The LCD Expansion Module is a hardware accessory that connects to the IP Phone 1230 and provides additional line appearances and feature keys Basic features The LCD Expansion Module supports the following features e 12 user defined feature keys e wall or desk mountable e a maximum of seven LCD Expansion Modules 12 key self labeling can be connected IP Phone 1200 LCD Expansion Module Keys and descriptions For the location of the keys and components on the LCD Expansion Module see Figure 6 on page 155 Figure 6 LCD Expansion Module 12 key self labeling Display LCD User defined feature keys IP Phone 1200 LCD Expansion Module Table 12 on page 156 gives a description of the keys and components of the LCD Expansion Module Table 12 LCD Expansion
55. grammable line DN 17777 feature keys self labeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area Pa Context sensitive soft keys Feature overview Your IP Phone 1230 supports the following features e four context sensitive soft keys self labeled Note Context sensitive soft keys are Nortel Communication Server dependent Some IP Phones are not configured to support context sensitive soft key functionality Contact your system administrator for further details e six specialized fixed keys Quit Directory Message Inbox Redial Services Conference e six fixed call processing keys Mute Handsfree Goodbye Applications Headset Hold e Wall mountable e LCD display screen e high quality speaker phone e volume control keys to adjust the ringer speaker handset and headset volume e hearing aid compatibility e Second Page Functionality to access a second page of features using the left and right keys e 20 programmable feature keys ten keys for user defined feature key labels ten lines features you can access through Second Page Functionality e headset jack e handset jack e 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection e Power over Ethernet PoE or power through a supported AC adapter e support to Netwo
56. gulatory and safety information Table 4 Safety standards Jurisdiction Standard Description CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 A11 ITE equipment Safety Part 1 General requirements Canada Community Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C f EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Regulatory and safety information DenAn regulatory notice for Japan e ANRE ERAAN UW ROCEI CERES RT TIL BRAK ACPFPSREO MAIS BPM alien THES MAT Gh ETS ISHH RE ae CUB PACTE SL At FEE IO AB ECCS CAME PHF R KKORMABERSCEMHVET MEN TCHVET HERO BRAK SHO eae IIS ALE CCEA LiGFRPRE FORE KOPAERGEAG RRO RACESECEMHVET N Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment mu
57. ific information General Info Set IP Info Ethernet Info Server Info Encryption Info Location Info Use the following procedure to view IP Phone information Services Cancel 1 Press the Services key select Telephone Options and select Local Set Info modifications 2 Press the Up or Down keys to scroll through the list and view IP Phone information 3 Press the Cancel soft key to cancel the Customizing your IP Phone 1230 basic features Performing diagnostics The Diagnostics command displays the following IP Phone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Message receive or transmit e QoS Stats Use the following procedure to view diagnostic information 1 Press the Services key select Telephone Options and select Local Services Diagnostics 2 Press the Up or Down keys to scroll Dex through the list of diagnostic information Cancel 3 Press the Cancel soft key to return to the Telephone Options menu Customizing your IP Phone 1230 basic features Configuring Call Log Options Use the call log option to configure the following preferences e Configuring the Callers List log on page 49 e Configuring New Call Indication on page 50 e Configuring Preferred Name Match on page 51 e Configuring the area codes on page 52 Configur
58. ing the Callers List log You can configure the Callers List to log all incoming calls or to log only unanswered calls The default configuration is to log all calls Use the following procedure to configure the Callers List Press the Services key select Telephone Options and select Call Services Log Options 2 Press the Up or Down keys to scroll and select the Incoming Calls option 3 Press the Up or Down keys to scroll and select the Log Mode option 4 Press the Enter key 5 Press the Up or Down keys to scroll and select Log Unanswered Calls Customizing your IP Phone 1230 basic features Select Cancel basa O od 6 Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call By default this option is On Use the following procedure to configure New Call Indication cl Services o Press the Services key select Telephone Options and select Call Log Options Press the Up or Down keys to scroll and select the Incoming Calls option Press the Up or Down keys to scroll and select the New Call Indication option Press the Enter key Press the Up or Down keys to scroll and select one of the following New call indication Off New call indication On Customizing your IP Phon
59. ing type on page 55 e Enabling or disabling Call Timer on page 56 e Enabling OnHook Default Path on page 57 e Changing feature key labels on page 57 e Configuring the name display format on page 59 e Configuring Live Dialpad on page 60 Figure 5 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Customizing your IP Phone 1230 basic features Note lf a menu includes a submenu an ellipsis appears after the command To use the Telephone Options menu perform the following steps 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Telephone Options 3 Press the Enter key 4 Press the Up or Down keys to scroll and select an option for example Language 5 Press the Enter key The display provides information required to adjust your selection 6 Press the Select soft key to save changes and return to the Telephone Options menu banana O amd or Press the Cancel soft key to cancel the modifications Select Cancel Customizing your IP Phone 1230 basic features Adjusting volume To adjust the volume 1 Press the Services key select Telephone Options and select Volume adjustment
60. ions 0 0 0 cece eee 125 Paging Features a scare GN KG KA 24 133 Call Override features a 136 Using Centrex services ees 140 Miscellaneous call features AA 141 Troubleshooting your IP Phone 1230 148 Virtual OMIGE ice aa needed dkat HAD Rh kd 148 Flexible Feature Codes 0 a 151 IP Phone 1200 LCD Expansion Module 154 Basic features eens 154 Keys and descriptions a 155 Terms you should know 0002e ee ee eens 157 Welcome Your IP Phone 1230 brings voice and data to your desktop The IP Phone 1230 can directly connect to a Local Area Network LAN through an Ethernet connection This guide contains the following topics Using your IP Phone 1230 on page 25 Installing your IP Phone 1230 on page 33 Customizing your IP Phone 1230 basic features on page 39 Customizing your IP Phone 1230 advanced features on page 62 Operating your IP Phone 1230 on page 82 Troubleshooting your IP Phone 1230 on page 148 IP Phone 1200 LCD Expansion Module on page 154 In this guide self labeled line or programmable feature key labels are displayed beside the keys and context sensitive soft key labels are displayed directly above the keys Figure 1 on page 9 shows the key labels Figure 1 Programmable feature keys and context sensitive soft keys Upper display area Pro
61. ist depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your IP Phone if Preferred Name Match is active on your IP Phone If Preferred Name Match is off the CPND appears as determined by the system configuration To access the Callers List press the Directory key and select Callers List If password control is enabled you must enter your SCPW at the prompt Operating your IP Phone 1230 Dialing an entry Use the following procedure to dial an entry in the Callers List 1 Press the Up or Down keys to scroll and select the desired entry Dial 2 Press the Dial soft key Deleting an entry Use the following procedure to delete an entry in the Callers List 1 Press the Up or Down keys to scroll and Dex select the desired entry Del 2 Press the Del soft key 3 Press the Yes soft key to confirm the Yes No entry deletion a NG a Press the No soft key to return to the Callers List without deleting the entry Operating your IP Phone 1230 Deleting the entire Callers List Use the following procedure to delete the entire Callers List Del 1 Press the Del soft key 2 Choose Yes to delete the entire Callers Yes No List mng Hi Choose No to return to the previous screen Using the Redial List The Redial List logs a maximum of 20 outgoing calls When the list is full the system overwrites the oldest en
62. ked the call If a parked call is not retrieved within a specific time it rings back to your IP Phone or to the attendant Recording a Calling Party Caller Number During a call use the Calling Party Number feature to record the calling party number or to charge the call to an account number CParty 1 Press the Call Party soft key aaa The caller is placed on hold 2 Dial a charge account number or the caller number Note For information about using the Charge soft key see Using AutoDial Transfer on page 140 CParty 3 Press the Call Party soft key to return to pera the call Displaying call details During an active call use the Display feature to display the caller s number and name if available without interfering with the call Display Gma 1 Press the Display key Operating your IP Phone 1230 23 2 Gi 2 Press the flashing line DN key The call information appears If you use another feature you can use the Display key to access information associated with those feature keys Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call e Using Call Forward on page 114 e Using Internal Call Forward on page 115 e Using Remote Call Forward on page 117 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another li
63. key Use the following procedure to configure Live Dialpad Services Press the Services key select Telephone Options and select Live Dial Pad Press the Up or Down keys to scroll and select one of the following On Off default Customizing your IP Phone 1230 basic features 3 Press the Select soft key to save the Select Cancel configuration aaia Kaya Press the Cancel to cancel the modifications Customizing your IP Phone 1230 advanced features Customizing your IP Phone 1230 advanced features You can customize features on your IP Phone 1230 to meet your requirements This section describes how to customize the advanced features CAUTION Many of the options discussed in this section are for the system administrator only Do not make changes unless you are told to do so by an administrator You and the system administrator can customize the following advanced features e Password Admin Use the Password Admin menu to assign or modify the Station Control Password See Managing your Station Control Password on page 63 e Electronic Lock Assign a lock on your IP Phone to secure your IP Phone and avoid misuse See Configuring an Electronic Lock on your IP Phone on page 65 e Personal Directory Customize the Personal Directory to store your choice of names See Customizing the Personal Directory on page 67 e Local Tools menu Use the Local Tools
64. kup feature to pick up calls in your pickup group or another pickup group from your IP Phone Answering a call in your own call pickup group Use the following procedure to answer a call in your own call pickup group Ca 0 1 Lift the handset Pickup 2 Press the Pickup key or Enter the Pickup Ringing Number FFC Operating your IP Phone 1230 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group Ca a 1 Lift the handset GrpPkp Ga 2 Press the GrpPkp soft key or Enter the Pickup Group FFC 3 Dial the pickup group number of the ringing IP Phone Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group C a 1 Lift the handset Pickup 2 Press the DN Pickup key Or Or Enter the Pickup Directory Number Flexible Feature Code Operating your IP Phone 1230 3 Dial the DN of the IP Phone that is ringing and does not belong to your call pickup group If the pickup DN or group number is invalid you hear an overflow burst tone and the screen displays Goodbye and try again press the Goodbye key Managing calls during a call You can use the following features during a call e Using Call Hold on page 105 e Using Call Waiting on page 106 e Transferring a Call on page 107 e Using Timed Reminder Rec
65. l Office Part 2 of 4 BIG IENS message Probable cause Action entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote IP Phone has no Station Control Password Notify system administrator Troubleshooting your IP Phone 1230 Table 10 Troubleshooting Virtual Office Part 3 of 4 BIG IENS Probable cause Action message Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Phone has Notify system no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log on toa Go to an IP Phone remote IP Phone 1120E ora IP 1120E ora IP Softphone 2050 and try Softphone 2050 from again or consult your an IP Phone local system 1230 some restrictions administrator apply Permission Incorrect User ID Enter correct User ID
66. l Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Local tools and features are accessed through the Local Tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local Tools menu has the following menu options e 1 Preferences on page 74 2 Local Diagnostics on page 76 e 3 Network Configuration on page 77 e 4 Lock Menu on page 77 If a menu command has a number in front of it you can select the command by pressing the associated key on the dialpad For example in the Local Tools menu access Local Diagnostics by pressing 2 on the dialpad Customizing your IP Phone 1230 advanced features The function of some keys on the IP Phone 1230 differs based on the situation Table 5 on page 73 describes the function of each key for navigating and using menus Table 5 Navigation key functions in menus Key Function Down arrow key Select the next menu item Up arrow key Select the previous menu item Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits
67. l on the System Park DN To park a call on the System Park DN or your own DN perform the following procedure Park 1 During an active call press the Park soft porn key twice The call is parked on your DN Note Enabling System Park DN automatically parks the calls on the system park DN Parking a call on a DN not System Park DN or own DN To park a call on a DN not System Park DN or own DN perform the following procedure Park 1 Press the Park soft key 2 Dial the DN on which to park the call Park 3 Press the Park soft key Operating your IP Phone 1230 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC perform the following procedure 1 Press the Trans soft key Trans Conf or j kaaa Press the Conference soft key 2 Dial the Call Park FFC 3 To use an alternative DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 4 Press the Transfer soft key Trans Conf or baa kaaa Press the Conference soft key Retrieving a parked call Use the following step to retrieve a parked call Note When Call Park is configured network wide you can use this feature across networks You can configure a System Park extension to automatically park most calls gf ew 1 Lift the handset Operating your IP Phone 1230 Park 2 Press the Park soft key 3 Dial the DN where you par
68. menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items Telephone Options You or your system administrator can use the Telephone Options menu to configure telephone preferences For more information see Telephone Options on page 40 e Password Admin You or your system administrator can use the Password Admin menu to assign or modify the Station Control Password For more information see Managing your Station Control Password on page 63 e Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1230 You must configure the Class of Service for Virtual Office Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on every IP Phone 1230 Consult your system administrator Customizing your IP Phone 1230 basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1230 e Adjusting volume on page 42 e Adjusting the display screen contrast on page 43 e Selecting a language on page 44 e Selecting date and time format on page 45 e Accessing display diagnostics on page 45 e Selecting a local dialpad tone on page 46 e Viewing IP Phone information on page 47 e Performing diagnostics on page 48 e Configuring Call Log Options on page 49 e Selecting a r
69. ne DN A call already on your IP Phone cannot be forwarded Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Fwd 1 Press the Fwd soft key kaa or or Lift the handset and enter the Call 6o a Forward All Calls Activate FFC T Operating your IP Phone 1230 2 Dial the DN to which you want to forward your calls Fwd 3 Press the Fwd soft key Deactivating Call Forward Use the following procedure to deactivate Call Forward Fwd 1 Press the Fwd soft key paner or Lift the handset and enter the Call or EEE Forward All Calls Deactivate FFC Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number Fwd 1 Press the Fwd soft key twice Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs Calls that originate outside your IP Phone system External Calls ring on your IP Phone You cannot forward the currently active call Operating your IP Phone 1230 Forwarding internal calls only Use the following procedure to forward internal calls only IntForward Gma 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN to which you want to forward your internal calls IntForward or 3 Press the IntForward key Deactivating Internal Call Forward Use the following pro
70. next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Application dependent More Access additional soft keys Making a call This section describes the various ways you can make a call from your IP Phone 1230 e Using the Callers List on page 84 e Using the Redial List on page 86 e Using Off hook dialing on page 88 Using On hook dialing on page 89 Using Handsfree dialing on page 90 Using the Corporate Directory on page 92 Operating your IP Phone 1230 e Using the Personal Directory on page 93 e Using Predial on page 94 e Using AutoDial on page 95 e Using Ring Again on page 97 e Using Last Number Redial on page 98 e Using Speed Call on page 99 e Using System Speed Call on page 100 e Using HotLine on page 100 e Using Intercom Calling on page 101 Using the Callers List The Callers List logs all incoming calls The Callers List can store up to 100 entries When the list is full the oldest entry is overwritten Use the Callers List to review missed calls and make a call if desired The Callers List contains the following components the caller s last and first name if available e the DN of the caller e the time and date of the call the number of times the caller called Callers List entries are sorted by call arrival time The format of names in the Callers L
71. ng procedure to call a Ring Again party after notification C a 1 After you receive the notification ring lift the handset or if you use a headset or are in handsfree mode go to step 2 Operating your IP Phone 1230 2 Press the Ring Again soft key to Ring Again a automatically dial the number Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again before notification Ring Again 1 Press the Ring Again soft key a second time Or or Press the Ring Again Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number oo a 1 To redial using the handset lift the T handset and press the line DN key 2498 n or 2498 meal 2 To redial without lifting the handset press the line DN key twice Operating your IP Phone 1230 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code You can store edit and automatically dial frequently called telephone numbers Storing a Speed Call number Use the following procedure to store a Speed Call number SpcCtl 1 Press the SpcCil soft key nami The triangular icon flashes to indicate programming mode 2 At the prompt enter a one two or three digit code 0 999 If required dial the access code 4 Enter the phone number internal external or long
72. o Page If you carry a Radio Pager a page indicates that a caller tried to reach you by dialing your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Phone T er gt 1 Lift the handset 2 Dial the Radio Page Answer FFC You hear the paging tone 3 Dial your own DN to connect to the paging caller If the caller disconnects you hear a high pitched number unavailable tone Operating your IP Phone 1230 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker Making a voice call Use the following procedure to make a voice call Ca a 1 Lift the handset VceCall Gama 2 Press the VceCall key and make the announcement 3 Press the Goodbye key Goodbye Responding to a voice call Use the following procedure to respond a voice call Car d 1 Your IP Phone rings once and the i caller s voice transmits through your speaker Lift the handset to respond Call Override features Use the Call Override features to connect to a busy user You can connect to a user immediately or after their current call ends Some call override features are available only if your system administrator configures them Contact your system administrator to determine if the following call override features are available e Overriding a busy signal on page 137 e Using Forced Camp on feature on page 137
73. ocument is up issued to support Nortel Communication Server 1000 Release 5 5 and to reflect changes to the images December 2007 Standard 01 01 This document is issued to support Nortel Communication Server 1000 Release 5 5 Contents Welcome 222 sA 9 Feature overview 2 10 Regulatory and safety information 13 DenAn regulatory notice for Japan 20 How to get help c cece eee eens 22 Using your IP Phone 1230 0000e ee aaa 25 Getting Started iss a KA PANGNNN hab Upa 25 Before you begin ee 25 IP Phone 1230 controls cece eee eae 26 IP Phone 1230 display 00 cece eee eee 31 Call features and Flexible Feature Codes 32 Installing your IP Phone 1230 33 Attaching the foot stand optional 35 Connecting the handset a 35 Connecting the headset optional 35 Connecting the power optional 36 Connecting the LAN Ethernet cable 37 Connecting the PC Ethernet cable 37 Wall mounting the IP Phone optional 38 Customizing your IP Phone 1230 basic features 39 Telephone Options 000 eee eee 40 Adjusting volume 0 0 cece eee 42 Adjusting the display screen contrast 43 Selecting a language a 44 Selecting date an
74. on page 82 e Using the soft keys on page 82 Using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example to enter the letter A press the 2 key once To enter the letter C press the 2 key three times Note No letters are associated with the 1 or the 0 keys Using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the following procedure to edit an entry in your Personal Directory 1 Press the Directory key Select the desired entry from Personal Directory Press the Edit soft key Press the Left or Right keys to move through the text a kh o N Select the appropriate editing soft key for the operation you want to perform D Operating your IP Phone 1230 If the key you want is not visible press the More soft key to access the next layer of soft keys 7 Press the Up key to access the symbols 8 Press the Left or Right keys to move to a specific symbol 9 Press the Choose soft key to select a symbol 10 Press the Next soft key to submit your changes Table 9 on page 83 describes the soft key editing functions on the IP Phone 1230 Table 9 Editing soft key description Soft key Description Cancel Cancel action Choose Select a symbol Clear Clear the input field Case Switch the
75. on tool displays information that was configured when you installed the IP Phone 1230 This tool is for administrator use only 4 Lock Menu Your system administrator can use the Lock Menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only Using Virtual Office Use the Virtual Office feature to transfer calls and your office IP Phone settings to a remote IP Phone You can use the remote IP Phone as if it were your office IP Phone You can use another IP Phone the remote phone to log on to your Office IP Phone After you log on you can access the DNs and autodial numbers and you have the same key layout feature keys and voice mail features that are configured on your office IP Phone To use Virtual Office you need your DN and a preconfigured SCPW You must activate Virtual Office on your office IP Phone before you can connect to it from a remote IP Phone See Logging on to Virtual Office on page 78 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone The IP Phone used as a remote phone to connect to your IP Phone 1230 does not have to be another IP Phone 1230 Table 8 on page 77 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1230 Table 8 Virtual Office connection availability Part 1 of 2 IP Phone Can I log on to IP Phone 1230 IP Phone 1110 Yes with
76. one 1230 controls on page 26 e IP Phone 1230 display on page 31 e Installing your IP Phone 1230 on page 33 Before you begin Take the appropriate precautionary measures before you connect the IP Phone 1230 CAUTION Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack To avoid severe damage to your IP Phone do not plug your IP Phone 1230 into a regular phone jack CAUTION Use your IP Phone 1230 only in an indoor environment Using your IP Phone 1230 IP Phone 1230 controls This section describes the controls on the IP Phone 1230 Depending on your geographic region the IP Phone 1230 includes key caps with English text labels In this document text in parentheses indicates the labels that appear on the key caps for example Services Fwd gt Fwd viore 2493 C Context sensitive soft keys are below the LCD The soft key label is dynamic and depends on the active feature The label length is a maximum of six characters A triangle before a soft key label indicates the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The ten keys on either side of the LCD are self labeled line or programmable feature keys with labels on the LCD These keys also function as line DN keys Press the Left or Right arrow keys to access the second page of feature keys This feat
77. operational When you return to the office disconnect the remote logon to regain control of your office phone If you do not explicitly disconnect the remote logon your Virtual Office session expires after a fixed period of time which your system administrator determines Customizing your IP Phone 1230 advanced features Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone To disconnect your office IP Phone from the remote IP Phone a Press the Home key b Enter your User ID and password this logs on the office IP Phone to your office network Or Or Virtual Press the Virtual soft key to log on to pee another IP Phone and your IP Phone becomes a remote IP Phone Logging off Virtual Office Use the following procedure to log off from Virtual Office when working on a remote IP Phone 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Virtual Office Logout 3 Press the Enter key Operating your IP Phone 1230 Operating your IP Phone 1230 This section describes how to operate your IP Phone 1230 It describes operations such as entering text making a call using the Corporate directory and using the Redial List Entering and editing text You can enter and edit text on your IP Phone 1230 using the following methods e Using the telephone dialpad
78. our IP Phone marked with the amp symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to the LAN port on your computer Installing your IP Phone 1230 Wall mounting the IP Phone optional You can install your IP Phone 1230 on a wall Wall mount the IP Phone using the two keyholes on the back of the IP Phone You do not need the foot stand for wall mounted applications 1 2 Remove the foot stand Ensure all cables are properly routed and the IP Phone 1230 is functioning Make small marks on the wall where you want to align each keyhole slot Insert the screws not provided so that they protrude slightly from the wall Align the keyholes on the back of the IP Phone 1230 with the screws in the wall Slide the IP Phone onto the screws to secure the IP Phone 1230 in position Customizing your IP Phone 1230 basic features Customizing your IP Phone 1230 basic features This section explains how to customize the features on your IP Phone 1230 to meet your requirements Note Call features and Flexible Feature Codes FFC must be assigned to your IP Phone 1230 and supported by system software Contact your system administrator to configure these features and codes on your IP Phone 1230 Your IP Phone 1230 has both server based telephone features and local telephone based tools Server based telephone features are accessed through the Telephone Options
79. r IP Phone rings lift the handset Note You can program your IP Phone for either Camp on or Call Waiting but not both Operating your IP Phone 1230 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Enhov E 2 Enhov E 3 Goodbye 1 Dial a number You receive a busy signal Press the EnhOvr key or Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal Press the EnhOvr key again or Enter the Override FFC again The other two people on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected To terminate the call press the Goodbye key Operating your IP Phone 1230 Using Centrex services You can use a few Centrex services from your IP Phone Contact your system administrator to determine if the following features are available e Using Centrex or Exchange Line Switchhook Flash on page 140 e Using AutoDial Transfer on page 140 Using Centrex or Exchange Line Switchhook Flash Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three Way Calling CentrexSHF G 1 a call press the CentrexSHF You hear a special dial tone 2 Dial
80. rease the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case you must take adequate measures e Operation is subject to the following two conditions 1 this device cannot cause interference and 2 this device must accept interference including interference that can cause undesired operation of the device Regulatory and safety information TORTH PRUE RE BERS ASS VCCI OBRCEIC TSH BIRIT TO Rid REMI CERT SC LERBMELTORTS TORRES DA PF LEV ay Secu LTSRENS by SERER Rope LASY ES FRR BRC EO TE LORY ROE LT FER Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 ITE equipment Safety Part 1 Community A11 General requirements Australia New AS NZS Safety of Information Zealand 60950 1 2003 Technology Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Tabl
81. reen ca 203 Gn Press the DN key on which the conference call is established Operating your IP Phone 1230 3 Fora single conferee press the Goodbye key If configured the Goodbye Conference Count Display returns an updated total count of conferees The LCD indicator turns off or For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer Calling group members Use the following procedure to call group members Ca a 1 Lift the handset GrpCl 2 Press the GrpCl key or enter the Group a Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call icon lights steadily Note When a person in your group is on a conference call or another group call they are not connected to your group call Operating your IP Phone 1230 Note During a group call only the person who initiated the group call can put the call on hold Answering a group call Use the following procedure to answer a group call GG a 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the
82. rity to operate the equipment e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note 2 The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Warnings e This is a Class A product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone e Use the following procedure to prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 4 Safety standards Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Re
83. rk Diagnostic Utility e Accessory Expansion Module AEM port to connect the Expansion Module Figure 1 on page 9 shows the IP Phone 1230 Figure 2 IP Phone 1230 Programmable line DN feature keys self labeled Message waiting indicator Incoming call indicator Display screen Context sensitive Enter key so labeled self la Conference key Services key Quit key Messages key Redial key Directory key Navigation keys Goodbye key Applications key Headset key Hold key Mute key Volume control keys Dialpad Handsfree key Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions can cause harmful interference to radio communications However there is no guarantee that interference cannot occur in a particular installation If this equipment causes harmful interference to radio or television reception which you can determine by turning the equipment off and on you are encouraged to try to correct the interference by performing one or more of the following measures e Reorient or relocate the receiving antenna e Inc
84. s the Call Waiting key Returning to the original call Use the following procedure to return to the original call 1 Press the Hold key to place the second call on hold Hold or or Press the Goodbye key to end the second call Goodbye 2455 Sa 2 Press the line DN key associated with the first call Transferring a Call Use the Transfer feature to redirect a call to the appropriate person Operating your IP Phone 1230 Transferring a call to a third party Use the following procedure to transfer a call to a third party Trans 1 Press the Trans soft key during an active call The calling party is placed on hold You hear a dial tone The indicator icon flashes steadily 2 Dial the number to which you are transferring the call Trans 3 When that telephone rings or a person answers the call press the Trans soft banana key The calling party is connected to the appropriate person Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete 1 If the called party does not answer the 2433 Caiman transferred call press the line DN key next to the LCD indicator to reconnect to the calling party Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered Operating your IP Phone 1230 Transfering a call u
85. sing Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall Trans 1 Press the Trans soft key pea The call is placed on hold 2 Dial the number to which you are transferring the call Trans 3 Press the Trans soft key baa a Replace the handset before the or extension answers v Note f the transfer is complete the oe ma recall timer stops If the transferred call is not answered your IP Phone rings Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered Con a 1 Lift the handset to reconnect to the calling party Operating your IP Phone 1230 Trans 2 Press the Transfer soft key and retry call transfer bananas HI or If the called party answers press the Goodbye key to complete the transfer Goodbye Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant AttRel ean 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key Goodbye The caller connects to the attendant Using Call Park Use the Call Park feature to hold park your active call temporarily and retrieve a call from any IP Phone Using Call Park does not tie up a line Operating your IP Phone 1230 Parking a cal
86. st not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Connecting Power Use only Nortel approved Limited Power Source 48 VDC 520 mA FSP Group Inc Model FSP025 1AD207A with the IP Phone Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection Consult your system administrator to ensure you plug your IP Phone 1230 into a 10 100 BaseT Ethernet jack Operation The earpiece and mouthpiece of the handset can attract and retain small objects Regulatory and safety information Location Nortel recommends that you install your IP Phone 1230 away from direct sunlight How to get help How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support c
87. t the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a confirmation tone if your query matches the preset time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Activating Message Registration Use the Message Registration feature to read change or reset meters that log your IP Phone calls Reading meters Use the following procedure to read meters MRK aa 1 Press the MRK key Operating your IP Phone 1230 mak Changing meter 2 3 Dial the Directory Number DN of the IP Phone in the hotel room Press the MRK key Use the following procedure to change a meter mak mak 1 Press the MRK key Dial the Directory Number DN of the IP Phone in the hotel room Dial the correct meter count Press the key Press the MRK key Operating your IP Phone 1230 Resetting a meter to zero Use the following procedure to reset a meter to zero MRK Gamma 1 Press the MRK key 2 Dial the Directory Number DN of the IP Phone in the hotel room C 3 Press the key X MRK 4 Press the MRK key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters
88. te Special characters are accessed by pressing 1 By repeatedly pressing 1 the characters circle in the following sequence 1 _ Yo amp 1 Preferences Use the 1 Preferences menu to alter the following local preferences 1 Contrast e 2 Language 1 Contrast Use the Contrast tool to alter the physical settings of the display Customizing your IP Phone 1230 advanced features Note Changes made to the display Contrast using this method are lost if you reset the IP Phone To avoid this situation Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment Use the following procedure to adjust the Contrast setting Services 2 Language 1 Press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select Preferences and press the 1 key to select Contrast Press the right or left arrow keys to increase or decrease the contrast value Press the Enter key to save the changes Information that appears on the IP Phone display is available in multiple languages Use the following procedure to select a language Services pe Press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and press the 2 key to select 2 Language Press the up or down keys to scroll and select the desired language for example German
89. ter entering a special Page Meet Me code from any IP Phone Operating your IP Phone 1230 Using Automatic Preselection Meet Me page Perform the following procedure to use Automatic Preselection C a 1 Lift the handset 2 Dial the Radio Paging Access FFC You hear the paging tone two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing you hear the ringback tone The paged party can use any telephone to enter a Radio Paging Answer FFC and their own DN number 4 If your call remains unanswered for a kana preset time period during which you Goodbye hear a 15 second high pitched tone or sounds followed by silence press the Goodbye key or replace the handset ec a Using Automatic Post selection The called party is either busy on the telephone or away from their desk To page the called party you do not need to redial the number of the called party RadPag 1 Press the RadPag soft key kaaa You hear a special dial tone Operating your IP Phone 1230 2 Dial the Radio Paging Access FFC You hear the ringback tone The paged party can use any telephone to enter a Radio Paging Answer FFC and their own DN number 3 If your call remains unanswered for a preset time period during which you Goodbye hear a 15 second high pitched tone or followed by silence press the Goodbye ro key or replace the handset ec a Answering a Radi
90. the telephone dialpad on page 82 Add E 3 Use the dialpad to enter the name Next 4 Press the Next soft key number E 5 Use the dialpad to enter the telephone 6 Press the Done soft key to save the new Done Cancel entry a lasa o Press the Cancel soft key to return to the Add screen without saving the new entry Editing an entry Use the following procedure to edit an entry in the Personal Directory 7 1 Press the Directory key and select Ng Personal Directory Customizing your IP Phone 1230 advanced features Edit 3 Press the Edit soft key and make the necessary changes 2 Press the Up or Down keys to scroll and select the desired entry 4 Press the Done soft key to save the Done Cancel changes basa Tata Press the Cancel soft key to return to the Personal Directory without saving your changes Deleting an entry Use the following procedure to delete an entry in the Personal Directory 1 Press the Directory key and select NG Personal Directory 2 Press the Up or Down keys to scroll and DE select the desired entry Del 3 Press the Del soft key Customizing your IP Phone 1230 advanced features 4 Press the Yes soft key to delete the Confirm Cancel entry Lmtd O Dana Ki Press the No soft key to return to the Personal Directory without deleting the entry Copying an entry Use the following procedure to copy an entry in the Personal Directory 1 Pr
91. tion Services keys to access the following items continued e Preferences e Local Diagnostics e Network Configuration Lock Menu If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password contact your system administrator IP Phone 1230 display Your IP Phone 1230 display is divided into three sections e Ten user defined feature key labels appear on the upper section Single line information for items such as Date and Time Calling Party Information Feature Status Information Options Information and Directory Information appear in the middle section e The lower display area provides labels for the four context sensitive soft keys Using your IP Phone 1230 Figure 3 on page 32 shows the IP Phone 1230 LCD screen Figure 3 IP Phone 1230 LCD screen Upper display area Programmable line DN 7777 feature keys self labeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area a Context sensitive soft keys Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrator to configure these features and codes on your telephone Use Table 11 on page 151 to record the FFCs that
92. transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and time when the IP Phone is in an idle state Directory Number DN A number consisting of one to seven digits for an IP Phone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you
93. try Use the Redial List feature to review calls made and to redial numbers The Redial List contains e the last and first names of the dialed party if available e the DN of the dialed party e the time and date of the last occurrence of the call Entries in the Redial List are sorted based on the time of the call The format of names in the Redial List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your IP Phone if Preferred Name Match is active on your IP Phone If Preferred Name Match is off the CPND appears as determined by the system configuration To access the Redial List press the Directory key and select Redial List Alternatively press the Outbox Redial key If password control is enabled you must enter your SCPW at the prompt Operating your IP Phone 1230 Dialing an entry Use the following procedure to dial an entry in the Redial List 1 Press the Up or Down keys to scroll and select the desired entry Dial 2 Press the Dial soft key Deleting an entry Use the following procedure to delete an entry in the Redial List 1 Press the Up or Down keys to scroll and Dex select the desired entry Del 2 Press the Del soft key 3 Choose Yes to confirm the entry Yes No deletion errr a ee Choose No to return to the previous screen without entry deletion Operating your IP Phone 1230 Deleting th
94. tures Selecting a language Information that appears on the display is available in multiple languages This language setting controls the language only for IP Phone 1230 features Use the following procedure to configure the language Services Select Cancel Lesa Ta Press the Services key select Telephone Options and select Language Press the Up or Down keys to scroll and select the desired language for example German Deutsche Note You cannot install some languages on your IP Phone Contact your system administrator for additional information about available languages Press the Select soft key to save the desired language and return to the Telephone Options menu Or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1230 basic features Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks Use the following procedure to select a date and time format Services Select Cancel Led i Press the Services key select Telephone Options and select Date Time Press the Up or Down keys to scroll and select the desired date time format Sample date time formats appear on the upper right side of the display area Press the Select soft key to save the format and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications
95. uests can access the following services e Configuring Automatic Wake Up on page 125 e Activating Message Registration on page 127 e Using Maid Identification on page 129 e Using Room Status on page 131 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call You can program your IP Phone to automatically place a call at a predetermined time When you answer the call prerecorded music plays for 30 seconds followed by a prerecorded announcement or the attendant on the line Entering Automatic Wake Up call Use the following procedure to enter an Automatic Wake Up call C a 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC Operating your IP Phone 1230 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a tone to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Cancelling Automatic Wake Up call Use the following procedure to cancel Automatic Wake Up call 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key Goodbye Operating your IP Phone 1230 Verifying Automatic Wake Up call Use the following procedure to verify Automatic Wake Up call l er 1 Lif
96. ure is called Second Page Functionality A steadily lit icon beside a line DN key indicates the line is active A flashing icon indicates the line is on hold When a call arrives on a DN key which is not on the currently displayed page of keys the IP Phone automatically displays the page with the active key Using your IP Phone 1230 LO Volume em Mute Handsfree A steadily lit icon beside a feature key indicates the feature is active A flashing icon indicates the feature is being programmed When a call arrives on a feature key that is not on the currently displayed page of keys the IP Phone automatically displays the page with the active key Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and Handsfree features Press the upper button to increase the volume and press the lower button to decrease the volume Press the Mute key to listen to the calling party without transmitting voice from your IP Phone Press the Mute key again to return to a two way conversation Mute key functionality applies to handsfree handset and headset modes The Mute indicator LED embedded in the Mute key flashes to indicate that you have muted the sound Press the Handsfree key to activate handsfree mode Note The Handsfree LED indicator on the Handsfree key lights to indicate that Handsfree is in use Using your IP Phone 1230 Use the Navigation keys to s
97. your system administrator assigns to your phone Installing your IP Phone 1230 Installing your IP Phone 1230 This section details the steps and precautionary measures to perform during IP Phone installation The standard IP Phone 1230 package includes the following accessories e foot stand e handset e handset cord e 21m 7 ft CAT5 Ethernet cable number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module AEM port is in place when the port is not in use An improper connector can damage the IP Phone Consult your system administrator for additional details Figure 4 on page 34 displays the connections on an IP Phone 1230 Installing your IP Phone 1230 Figure 4 Connections on the IP Phone 1230 NORTEL LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED Perform the following steps to connect the components of the phone and to install the phone e Attaching the foot stand optional on page 35 Connecting the handset on page 35 e Connecting the headset optional on page 35 e Connecting the power optional on page 36 e Connecting the LAN Ethernet cable on page 37 e Connecting the PC Ethernet cable on page 37 e Wall mounting the IP Phone optional on page 38 Installing your IP Phone 1230 Attaching the foot stand optional

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