Nortel Networks 1100 IP Phone User Manual
Contents
1. Ventus Mobile Ventus Freedom 5 0 User Guide for Windows Mobile Pocket PC Release 5 0 Document Version 1 12 Disclaimer Copyright Trademarks Patents This document is provided as is without warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non infringement SEVEN will not in any event be responsible for possible errors in this document or for any damages incidental or consequential including but not limited to monetary losses that might arise from the use of or inability to use the document or the information in it even if SEVEN has been advised of the possibility of such damages Copyright 2005 SEVEN Networks Inc All Rights Reserved This publication in whole or in part may not be reproduced stored in a computerized or other retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of Seven Networks Inc Information in this publication is subject to change without prior notification SEVEN SEVEN Always On Mail and SEVEN Mail are trademarks of SEVEN Networks Inc Domino is a trademark and Lotus is a registered trademark of IBM Corporation Ericsson is the trademark or registered trademark of Telefonaktiebolaget LM Ericsson Microsoft Outlook Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporatio2. 7 A screen asking you to select if you want calendar and contacts to be synchronized is displayed You can change the selection later on Press next 3 SEVEN Mail en Ty ME 3 25 SEVEN Mail a Do you want SEVEN Aliways On Mail to keep vour other data up to date Calendar Contacts Eal Figure 7 Calendar And Contact Synch Selection 8 This step occurs only if there are events in your calendar and you have selected the calendar to be synchronized You can select whether you want to replace the device calendar or merge the device calendar with the desktop calendar If your device has TELKOM Ventus Freedom 5 0 User Guide 11 been used by someone else previously it is recommended to replace the calendar to avoid getting their events into your calendar the device does not distinguish between different people s events 3 SEVEN Mail a Y FELTER x SEYEN Mail a Would you like to replace your calendar on the device with your desktop calendar E Replace C Merge Learn more Eal Figure 8 Replace Or Merge Calendar After this a connection is established If there is a problem with the APN access point a connection error will be displayed You can cancel the installation and go and set the correct APN See the Network Connections chapter above for details The installation resumes from where you left off when you start the TELKOM Ventus Mobile application from Programs Once the connection has been
3. Siasea ennn OUER 7 Chapter 2 Installation and Activation 9 Chapter 3 Settings and Tools csseeseeee 15 SEUNG Seanad hieatise trots E a ales 16 Connection Settings seriens r acted 16 Eimall SOMOS er a a Sle weuseeee 17 Calendar SCiMinG Ss iccin e2ys a eee dtactegtnescuagins 18 Contacts SENGS annees corse ace asd a ata ceayGugeeeseidence 19 Chapter 4 Using TELKOM Ventus Mobile 20 Starting the Ventus Mobile Application ccccccecseeeeseeeeeeeeeees 20 Starting the Ventus Mobile Application 20 Using the TELKOM Ventus Mobile Services cccceeeeeeeeeees 20 TELKOM Ventus Freedom 5 0 User Guide 3 Using the TELKOM Ventus Mobile Services 20 Managing Your EMANSysnoriiesiteisbeuszetsievelsvial a a 21 Reading Emails and Attachment c ccccceeeeeseeeeeeeeeeeeeeseeees 21 Attachment TAA GINAG wisi daied hed daveiier Sacewn des vtaueldvsstanendes slawtaarelunt 23 Writing el ING WEINMAN aiseria Area e E 23 Managing Calendar Appointment cccccesseeeeeeeeeeeaeeeeeaeeees 24 Managing Calendar Appointments 24 Chapter 5 Docking your Device to a Cradle 26 Chapter 6 Upgrading Ventus Mobile 27 Chapter 7 Uninstalling Ventus Mobile 28 Chapter 8 Troubleshooting and FAQ 29 OUDIES MOO LING sve a a E a a deuteusasemusnntioanetoan iene 29 TroubDleSNooting cccccccesceeeeessess
4. Ventus Mobile application is on the same level as your other messaging folders Selecting the folder takes you to your inbox ge Tl a 5 10 x Received Date ey MMS HA Outlook E Mail Eee PSEVEN Always On Mail ee Text Messages New Tools Accounts ol Figure 18 Location of TELKOM Ventus Mobile Folder Using the TELKOM Ventus Mobile Services This section describes how to utilize the functionality to help you work efficiently while away from your desktop Managing Your Emails New emails arrive automatically when TELKOM Ventus Mobile is running and there is a packet data connection Ventus Mobile starts up automatically and is running as long as you do not set it to Paused state If the network connection is lost Ventus Mobile reconnects automatically as soon as the network is available again All the actions performed on the mobile device are mirrored to the desktop For instance when you read an email it will be shown as read on the mobile device and the desktop If you delete an email it will be deleted from the server and cannot be accessed from the desktop anymore Similarly whenever you read or delete emails on your desktop Inbox the changes are replicated to the mobile device s Inbox When you receive a new email there is a notification displayed on the screen In Figure 11 above is an example Clicking on the View button takes you to your inbox Unread items are shown in bold There are a number of icons
5. made the device generates an activation code which you will need to activate the TELKOM Ventus Mobile service a Pe 3 SEVEN Mail l Y e517 amp SEVEN Mail Please use activation code to start using SEVEN Mail Mote that SEVEN Mail will mot start before activation 4 YY O2 BYYWEG APQ6O 22RTI RTEAA SANIB TP 2U5 TIULS Eal PT Telekomunikasi Indonesia Tbk Figure 9 Activation Code 11 If you have received an email to your desktop email requesting the Activation Code you can simply reply to the email with the activation code as the first line of the reply If you have not received an email deliver the activation code to your IT Administrator who can activate your service using the code a Ee RE SEVEN Always on Mail activation 4163746976 sFEqgqn 80iwYxfN0MrnNnVa File Edit View Insert Format Tools Actions Help E Send Al fs exampleprivuser PS Subject RE SEVEN Always on Mail activation 4163746976 sFEgn O 1wyxFNOMrnbinvav MF EF R Q2NITE Ss2T2 H a2VdFC 6TW6T 2 ON M AHPOE SBHMP From exampleprivuser Sent den 25 maj 2005 17 40 To Firstname Lastname Subject SEVEN Always on Mail activation 4163746976 sFEgn8 O wx OMen aw Your administrator has enabled the SEVEN Always On Mail mobile email solution for you Always On Mail allows you to move freely but still have up to date access to your important emails Calendar and contacts Please install your Always On Mail client applic
6. used by someone else you probably want to clear the calendar 5 Wait until the application is removed You will be asked for confirmation and the device will reboot NOTE Uninstallation clears all the email items from your device s Inbox Chapter 8 Troubleshooting and FAQ This chapter presents steps to perform on your mobile device if you want to check that it is working correctly and to locate possible errors and frequently asked questions FAQ Troubleshooting It is highly recommended that you perform these tests before you contact your IT administrators for additional support 1 Check the status of the client The status screen should show Connected 2 Pause and Resume the client This test reconnects the mobile device to the server immediately If there is some problem the Ventus Mobile status screen will display an error 3 Reboot your mobile device This may help if your device has internal errors 4 Send an email from the device to your own mailbox and check that it arrives to your device This test easily shows if the mail is sent at all or if it arrives in the email server mailbox but not to the device If it does not arrive in your device in 5 minutes check if it has arrived to your desktop mailbox If your corporate email system is congested receiving mails may take some time 5 If Ventus Mobile has been paused or shut down for a long time let the client run for some time to p
7. Connection mode this setting allows you to select whether the application should be Always connected or Connected periodically This setting does not significantly affect the amount of data transferred When my Pocket PC is in sleep TELKOM Mail checks for mail Every n minutes from 7 00 AM to 7 00 PM this setting allows you to control how often emails are checked in sleep mode If the interval is short the application consumes slightly more battery Sleep mode Suspend state means that the device has shut down the applications as opposed to idle state where only the screen has been shut down The Customize link opens a screen which allows you to set when the emails should be checked more specifically allowing for instance different checking schemes during weekends PT Telekomunikasi Indonesia Tbk Email Settings a Y az 2 gt Ti si 2 38 Customize timings Monday to Friday From F 00aM to 7 00pm check mails every 15 minutes During other times check mails every Never minutes Weekends From F 00 AM to 7 00 PM check mails every Never minutes During other times check mails every Never minutes Figure 14 Customize Timings Keepalives defines if Ventus Mobile is allowed to send keepalive signals The recommended option is Automatic which means that the device starts sending keepalive signals only if it notices that the network connection is lost periodically The pu
8. Finish You have received new mail in SEVEN Always On Mail 1 SEVEN Mail B Y d s27 Status Connected Since 6f1i0S 5 23 PM mig depending on network delays so please be patient Synchronization progress will be shown after vou tan Finish No ongoing long term operations 6 23 PM Contacts message received a 5 23 PM Contacts message received E 5 24 PM Send succeeded c 24 PM Contact sync complete Show at startup Figure 11 Activation Successful Screens Installation and activation is now complete 14 PT Telekomunikasi Indonesia Tbk Chapter 3 Settings and Tools The TELKOM Ventus Mobile application has been designed to perform all basic configurations itself during the installation and client activation This chapter describes in detail what kinds of settings and tools you can use to help you utilize the services efficiently and optimize your mobile email calendar and contact handling experience The settings and tools are explained in this chapter You can access the settings and tools by opening TELKOM Ventus Mobile from Start gt Programs and then opening the Tools menu SEVEN Mail a Yypd ass x Status Connected fox Since 6 605 4 47 PM Mtas Mo ongoing long term operations Synchronize Calendar Synchronize Contacts Settings About Figure 12 Accessing Tools and Settings Synchronize Calendar allows you to synchronize the mobi
9. PM 1 30 PM Subject Dolce Beta Triage Status Please respond Let s get together and go through Lauri s suggested triage Accept IF I get ac out an updated Decline Tentative New Edit 7 E ET G wp Figure 23 Responding to a Meeting Request The actions Accept Decline and Tentative are available just like on your desktop If the meeting is out of date these options are not available When you select the action you will get a message box prompting whether you wish to send a response and additional info in the respons PT Telekomunikasi Indonesia Tbk Messaging C Edit the response before sending a Send the response now O Don t send a response Figure 24 Meeting Response Prompt When you create appointments in the device calendar and add invitees the changes are also reflected in your desktop and invitations are sent by email Attendees cannot be seen on the calendar entry on Windows Mobile devices For more information on using your calendar please see your device user manual NOTE You should not use any other 3 party calendar or contact synchronisation together with Ventus Mobile as it will often result in duplicate calendar entries and other problems For Windows Mobile devices Ventus Mobile automatically disables ActiveSync for calendaring and contacts during client installation Do not manually enable ActiveSync calendar later on TELKOM Ventus Freedom 5 0 User Guide 25 Cha
10. Qtek and HP iPAQ 5 Ventus Freedom5 0 User Guide for Symbian S60 provides instructions on how to use Ventus Mobile with Nokia Symbian Series 60 devices 6 Ventus Freedom5 0 User Guide for Symbian S80 provides instructions on how to use Ventus Mobile with Nokia Symbian Series 80 devices 7 Ventus Freedom5 0 User Guide for Windows Mobile Smartphone provides instructions on how to use Ventus Mobile with Microsoft Windows Mobile Smartphone devices For further information please visit www ventusmobile com Documentation Feedback The TELKOM Technical Publications department welcomes your feedback Please help us improve future releases of this document by sending your comments and suggestions to info ventusmobile com 6 PT Telekomunikasi Indonesia Tbk Chapter 1 Introducing TELKOM Ventus Mobile Installation Package TELKOM Ventus Mobile for mobile Pocket PC devices running Windows Mobile operating system is delivered as a standard Windows Mobile installation file You can recognize the file by the CAB extension The name of the installation file for Pocket PC devices includes the characters PPC Prerequisites for Installation In order to start using the TELKOM Ventus Mobile services you need the following e anappropriate Windows Mobile Pocket device such as a Qtek 2020 HP iPAQ h6340 For a full list of supported devices please contact your service operator or TELKOM reseller e the installation package
11. ation on your mobile device now if you have not already done so The Always On Mail client will show you a user specific Activation Code on the device screen To complete the installation please reply to this message with the Activation Code as the a Figure 10 Example Activation Email NOTE The Activation Code includes your personal encryption key for the service Therefore you should send this code to your IT Administrator in a secure way You can for example e Inform it via a voice call e Send it via SMS e Send it via email but only if you email it inside your company s internal network It is not recommended to send it over the Internet 12 Once your account is activated Ventus Mobile starts itself automatically assuming there is an established internet connection When the activation is done you will be informed by an email delivered both to your mobile device and to your PC You can close the status screen and leave the application TELKOM Ventus Freedom 5 0 User Guide 13 running in the background and continue using your device normally J f Fa Congratulations You have successfully SEVEN Mail Ea Til M 5 24 activated SEVEN Always On Mail ees _s Your calendar and contacts are mow being SEVEN Mail synchronized to your device Synchronization might take several minutes depending on the network delays so please be patient Synchronization progress will be shown after wou tan
12. bes how to install the TELKOM Ventus Mobile application to your mobile device Note that only one device can be used for each email account When you wish to change to a new device the old device should be uninstalled first Please follow these steps to install TELKOM Ventus Mobile to your mobile device 1 Copy the TELKOM Ventus Mobile installation package CAB file to the device There are several ways to do this a install it over a cable that uses device management software e g ActiveSync the cable usually comes with your mobile device b send it over a Bluetooth connection from your PC make sure Bluetooth is enabled both on the sending and receiving device c storing it into a memory card that the device is able to read d send it over an infrared link from your PC 2 Start the Client installation by clicking the name of the installation file CAB Locating the file depends on how you transferred the file you can also use the search function of the file explorer to locate the file a if you sent the file to your phone via Bluetooth or infrared it appears in the My Documents folder b if you have the file on the memory card or transferred it via cable open your phone s File Explorer program and find the file from your disk or memory card 3 Select the language to be used this screen shows only if your installer package contains several languages 3 SEVEN Mail langi Y4 2 16 3 Please select the
13. enu Here is a short description of each command Delete Deletes your email just like on your desktop mail reader The mail is deleted from the mail server Reply Replies to the sender Sent mails are stored to your sent items folder just as if you would have replied on your desktop Back Moves to the previous email in the Inbox Next Moves to the next email in the Inbox Mark for Download Opens a dialog box which shows the size of the attachments and prompts the user to proceed with download or not If you choose to download all the attachments are downloaded Mark as Unread Marks the email as unread The change is reflected on your desktop email application Move to Moves the email to a different folder on the server The email will not be available for reading on the mobile device after moving Language The language option is for use with different character sets If you experience problems with e g Cyrillic or Japanese character try changing the character set with this option Functionality depends on which character sets are installed on your device Select All Selects all the text in the email for e g copying etc Copy Copies the selection to clipboard Edit My Text Allows you to edit your standard message texts If you click and hold a message in the inbox a menu with the commands New Delete Move Reply Reply All Forward Mark as Unread available is shown PT Telekomunikasi Indonesia Tbk Attachme
14. esseeeeseseeeenees 29 Frequently Asked QUESTIONS ccccccceececeeeceeeeeceeeeseeeeseeeeseeees 30 Frequently Asked Questions ccscccccssseseeeess 30 Chapter 9 Additional Support 00 31 Additonal SUD DON sete tn saves aa E A TORN 31 Additional SUPPOSFT cceceeeceeeeeeeeeneeeeneeneeneees 31 PT Telekomunikasi Indonesia Tbk Preface Welcome to TELKOM Ventus Mobile which offers a full range of mobile office applications to help you keep up with your important emails calendar and contacts Ventus Mobile uses True Push technology so there is no need for synchronization and no delays in getting the latest information TELKOM provides secure real time wireless access to enterprise applications through your mobile device This guide provides information for managing and using your mobile device This preface includes the following sections 1 Audience 2 Related Documentation 3 Documentation Feedback Audience This guide is intended for enterprise users accessing corporate applications and data using TELKOM Ventus Mobile and a mobile device It assumes that you have a mobile device with wireless access and that you are familiar with using this device Related Documentation The TELKOM document set includes the following documentation 4 Ventus Freedom5 0 User Guide for Pocket PC provides instructions on how to use Ventus Mobile with Windows Mobile Pocket PC devices such as
15. for the TELKOM Ventus Mobile for devices running the Windows Mobile operating system iis delivered as a standard installation CAB file This file should be provided to you by your service operator or TELKOM reseller Network Connections Your mobile device needs a working packet data connection and an APN Access Point Name configuration that connects directly to the Internet You can verify this by opening a web page not a wap page with the device s Internet browser If the page opens you do not need to configure the APN NOTE To provide true Always On experience the TELKOM Ventus Mobile application on the mobile device keeps a packet data connection open to the Internet The connection is automatically re initiated if it is temporarily lost Please consult your operator for actual data costs both in your home network and when roaming If you cannot connect to the Internet you can edit the APN settings by going to Start Menu gt Settings gt Connections tab gt Connections icon gt Manage existing connections gt My Connection an Til m 1 15 xX Pag Tl m 1 15 E3 Beam Bluetooth GSM GPRS iPAQ Network Manager Wireless Cards FIOD Figure 2 Connections For additional help please contact your IT administrator or service provider Some service providers deliver the settings to your device by SMS on request PT Telekomunikasi Indonesia Tbk Chapter 2 Installation and Activation This chapter descri
16. language you would like to use SEVEN Mail in This selection will affect the SEVEN Mail user interface mot the actual data being delivered English 0 5 1 7 Figure 3 Language Selection 4 The device needs to reboot Remove it from any attached cradle and press ok to reboot SEVEN Always O Yul 2 17 The SEVEN Always On Mail installer needs to restart your mobile device Please ensure that your mobile device is not connected ta any docking cradle and press OE Edit open E Hes Figure 4 Restart 5 Accept the licence terms and press next 2G SEVEN Mail 2 Ti ETE 3 THIS AGREEMENT SETS OUT THE TERMS THAT APPLY A TO THE SEYEN ALWATS ON MAILE SOFTWARE AND SER ICE IMPORTANT READ CAREFULLY BEFORE USING THE SE EN 4LYWAYS ON MAIL SOFTWARE AND SERYICE This agreement is a legally binding agreement between you you your etc and SE EN I accept the license agreement Canc Figure 5 Licence Agreement 10 PT Telekomunikasi Indonesia Tbk 6 An informative screen about the packet data connection is displayed Press Next 3 SEVEN Mail a Yypd 2ss amp SEVEN Mail E A This application relies on a constant GRPS connection The cost may vary depending on the service provider pricing For GRPS traffic The provider of this service does not take any responsibility For the costs incurred by using the service New Tools Accounts ol Eaj Figure 6 Packet Data Info
17. le device and desktop calendar over the air merging the data from both Normally you do not need to use this as TELKOM Ventus Mobile keeps your calendar synchronized automatically Synchronize Contacts allows you to synchronize the mobile device and desktop personal contacts over the air merging the data from both Normally you do not need to use this as TELKOM Ventus Mobile keeps your contacts synchronized automatically Settings are explained below About displays the version of TELKOM Ventus Mobile Pause Resume allows you to temporarily pause TELKOM Ventus Mobile Pausing the client does not cause you to lose any information as the emails calendar events and contacts are updated once you resume If you pause for a long time the oldest messages are not sent to your device Your administrator can set how old emails should be sent to your device By default messages are kept in queue for 4 days meaning older emails will not be sent to your device when you select Resume Settings Connection Settings 16 There are a number of settings you can edit or view by selecting Settings from the Tools menu On the first tab you find the Connection settings 4 G Y 4237 SEYEN Always On Mail Settings Connection mode Always connected When my Pocket Pc is in sleep SEVEN Mail checks For mail Every minutes From 7 00 AM to 7 00 PM Customize Connection Email Calendar Contacts Figure 13 Connection Settings
18. n in the U S and or other countries Nokia is a registered trademark of Nokia Corporation Other product and company names mentioned herein may be trademarks or trade names of their respective owners and are mentioned for identification purposes only Patents pending Release Version 5 0 Release Date June 2005 SEVEN Networks Inc http www seven com PT Telekomunikasi Indonesia Tbk Contents Ventus Mobile Ventus Freedom 5 0 cccccscceccecccnccnccsccencencenneees 1 User Guide for Windows Mobile Pocket PC 1 PGT ACG iis cavcecscowsacansvcdaenntnnsnstawevaasaasevdaeeeasasawanceddnarees 5 AUCGICNCE 2 ccccceccececcccececccccacecececceaescececceeueeaeceenesueeeseeaeeneseeneass 6 PUI COIN 0 icccencttcccneseccs ievaiicseuaddcenwensdchvcducdieeeccesacsetnens 6 Related DOCUMENTHATION ccccccceccececccceccccccccceccaescecceuecescenecueas 6 Related DocuMmentatiON cccccesccceccsccseccsnceenss 6 Documentation Feedback cccccccacecececcccececeueneaeaceceneaearetsnentanars 6 Documentation Feedback cccscccecesccenccsnceees 6 Chapter 1 Introducing TELKOM Ventus Mobile 7 Installation PACKAGES imissnaiuisoatnedla a Aabineiatan T Installation PaCckagQe ccccsccsseseeeeeeeeeeeeeeneeeees T Prerequisites for Installation cccccecccceseeeeeseeeeeeaeeeeeeeeeeeeeaeeeeens 7 Prerequisites for Installation 0sccssssssseees T NetWork ConmMectO
19. n n days old setting Synchronize events less than n days old this setting allows you to control how old calendar events are synchronized to your device On the Contacts tab can be found the following Gi g Ti 2 38 ok SEYEN Always On Mail Settings Synchronize contacts Learn more about contact synchronization Connection Email Calendar Contacts El Figure 17 Contacts Settings Synchronize contacts with this setting you can define if contact information is kept synchronized with the contacts on your mail server TELKOM Ventus Freedom 5 0 User Guide 19 Chapter 4 Using TELKOM Ventus Mobile TELKOM Ventus Mobile offers a full range of mobile office applications to help you keep up with your important emails calendar and contacts This chapter describes how to use TELKOM Ventus Mobile Starting the Ventus Mobile Application Ventus Mobile starts automatically in the background when you switch your device on Therefore you do not have to do anything special to get it running Ventus Mobile is running if there is a packet data connection icon GPRS or 3G displayed on your device screen You can also verify the status by opening the TELKOM Ventus Mobile application from Start gt Programs You can open your emails from the Start gt Messaging menu If you get to e g another inbox text message MMS etc you can access your mails by pressing the folder selection menu Inbox The TELKOM
20. nistrator e contact your company s PC HelpDesk For additional help on your phone s mobile connectivity please contact your phone manufacturer or your mobile operator
21. nt Handling Writing a New Email Ts ae a Yj d aaz2 x Received Date 18 PM 27 13291 Delete Ne PM 2 13291 Move 15 PM ik Reply Mail Reply All 15 PM 2K Forward Send Receive Mark as Unread ems 13 Unread Mark for Download Figure 21 Menu In Inbox Delete Reply and Mark as Unread are explained above The other available selections are described here New Click this to write a new mail Move This option moves the email to another folder Reply All Replies to all recipients Forward Forwards the email Attachments or very long emails above a certain limit are truncated in order to save bandwidth and in order to avoid unnecessarily downloading large attachments that you would only open on your desktop anyway The limit is typically 10kb but the setting can be changed by your administrator To download an attachment select Mark for Download from the Edit menu A popup will be shown which asks you for confirmation to download the attachment It also displays the size of the email to help you estimate the cost of downloading the attachment Before downloading the attachments are shown with a patt partial attachment extension You can also forward the mail with attachments without downloading them to your device first This is done by forwarding the email just as you would normally the attachments will also be sent The size of attachments is only restricted by the available amount of memory on yo
22. pter 5 Docking your Device to a Cradle When the Windows Mobile device is connected to the PC via cable the TELKOM Ventus Mobile notices this and starts communicating directly with the server over your LAN connection Therefore all changes in the server or in the device are communicated directly to the connector over a fixed connection When the device is taken away from its cradle the Ventus Mobile starts to use the packet data connection again Chapter 6 Upgrading Ventus Mobile Upgrading your TELKOM Ventus Mobile 5 0 can be done on top of a Smartner Duality 4 0 If you have an older version upgrading requires you to first uninstall the old client and then installing the new one The reinstallation process is similar to the initial installation Chapter 7 Uninstalling Ventus Mobile This chapter describes how to uninstall TELKOM Ventus Mobile from your mobile device 1 Pause Ventus Mobile 2 Go to Settings gt System on the start menu and select Remove Programs 3 From the application list select TELKOM Ventus Mobile and press Remove ie i Peg Tl m 1 71 ok Remove Programs Programs in storage memory SEYEN Always On Mail Global Locate Gosct 1 10 Remore Total storage memory available s07 72k Adjust memory allocation Eal Figure 25 Removing the Installation 4 Confirm the operation You will be prompted whether you want to clear the calendar if the service was in use If your device will be
23. rocess all queued messages Ventus Mobile needs to process all queued messages before it can receive any new ones If the application is closed or paused for a long time there may be a big queue of messages on the server Messages can be sent out immediately but new ones can be received only after the whole queue has been processed 6 If you still experience problems contact your IT administrator for additional support Please add the log files to your support request To locate the log files open Programs gt File Explorer and browse to the My Device gt TELKOM Ventus Mobile folder The log files are named EXMController txt and ExmTransprt txt If there are similar files with the extension old please provide these also Frequently Asked Questions Q How do prevent my data from falling into the wrong hands if my device is stolen A To minimise the security risk resulting from theft you can do the following things e In Settings gt Password you can set your device to lock and ask for a password if it is unused for a time e You can report the theft to your administrator who can remotely clear the data synchronized to the device emails contacts and calendar e For enhanced security it is possible to use third party data encryption software 30 PT Telekomunikasi Indonesia Tbk Chapter 9 Additional Support Additional support For additional support on using the TELKOM Ventus Mobile service e contact your IT admi
24. rpose is to ensure a connection in networks where an idle connection is automatically cut after a certain period Option On means that the device sends keepalive messages with 2 minute intervals Each message is approximately 10 bytes in size Option Off means keepalives are not sent from the device Keepalives are always sent from the server side at 15 minute intervals If kKeepalives are on either with the setting On or Automatic and there are excessive disconnects Ventus Mobile goes to Paused mode Paused mode is indicated to the user by bringing the setting screen to the front to inform the user that Ventus Mobile is paused The purpose of the pausing logic is to avoid extensive connection charges in networks where there is a per connection fee e g when roaming When roaming the optimal setting is to have connection mode Always connected and keepalives on Automatic The benefit as compared to Pausing the client and periodically retrieving the data is insignificant only keepalive data unless you are roaming between networks of varying cost This is because the same amount of data will be pushed once the connection is made You can also pause Ventus Mobile to avoid incurring roaming packet data cost On the Email tab the following settings are available TELKOM Ventus Freedom 5 0 User Guide 17 Calendar Settings 18 4 oY za Q SE YEN Always On Mail Settings Email address davidtsma
25. rtner cam Keep emails less than days old Learn more about storing e mails Connection Email Contacts Figure 15 Email Settings Email address user s email address This is automatically set during activation and should not be changed Keep emails less than defines the maximum age of email messages that are stored in the device s inbox If email items are older than this time limit Ventus Mobile clears those items from the device s inbox automatically The items are not deleted from the server so you can access them from your desktop email The purpose of this setting is to save memory on your device The setting is propagated within 6 hours from being changed so if you shorten the period old emails will be deleted within that time frame On the Calendar tab you find the following settings G T w MEE SE YEN Always On Mail Settings aa Synchronize calendar _ Delete old events on sync Synchronize events less than day s old Learn more about calendar synchronization Figure 16 Calendar Settings Synchronize calendar this setting defines if calendar data is kept synchronized with the calendar on your mail server and vice versa Delete old events on sync if this setting is on old events are removed from the calendar when you synchronize You can define how old the PT Telekomunikasi Indonesia Tbk Contacts Settings events to be removed should be by changing the Synchronize events less tha
26. to indicate an emails status or properties bd unread mail A read mail um unread mail with attachment m read mail with attachment Ce system mail S meeting request Reading Emails and Attachments Read the email by clicking on it in the inbox The email contains all the usual information such as sender subject timestamp etc Attachments are shown below the body text If there are many attachments you may need to scroll right or down to find them 2 Messaging E Til m 1 44 ok From Ari Backholm gari backholmm smartner corm gt Subject Fw RBC Technology Research RIMM Rolling Thunder Ahead Sent 6 2 05 7 14 16 PM gt Event gt Downgrading RIMM to Sector Perform on increased headline risk From imminent competitive developments gt t RIMMOZOD tii Michael A Figure 19 Example Email At the bottom of the mail you have the Edit menu and four icons Et Er Delete Reply Back and Next Opening the Edit menu TELKOM Ventus Freedom 5 0 User Guide 21 22 displays the following commands Mark for Download Mark as Unread Move to Language Select All Copy and Edit My Text Messaging Pig Tl a 2 28 ok From Ari Backholm gari backholma smartner com gt inniinn Research Mark for Download jee Mark as Unread Move to tor Perform on Language anguag imminent Select All Copy Edit My Text gj Michael A Figure 20 Edit Email M
27. ur device If you cannot download a large attachment you may be able to free enough space by deleting data you do not need from your device and retrying Attachments can also be sent from the device For more information see the Writing a New Email chapter below You can start writing a new mail by clicking and holding in the inbox and selecting New Enter the recipients email address in the To field You can also search in the corporate contacts for the email address by pressing the 2 button Adding a contact from your personal contacts is done by pressing the E TELKOM Ventus Freedom 5 0 User Guide 23 button You can add attachments by selecting Tools gt Add Attachment from the menu at the bottom of the screen Enter your text in the Subject and Body fields and press the Send button to send your email Figure 22 New Email Managing Calendar Appointments 24 With the TELKOM Ventus Mobile calendar active your calendar changes are immediately mirrored when a change occurs either on the device or your calendar server This allows you to keep up to date with your important appointments regardless of where you are Calendar invitations are displayed in your email inbox with the Sf icon instead of the normal email icon To respond to a meeting request open the email and click on the TF button Messaging r TI m 6 17 ok From Ari Backholm zari backholmi smartner corm Location Conf Phone when 6f7 05 1 00
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