Lexmark Z65P Photo Printer User Manual
Contents
1. 2 eee eeeeeeeeeeeeaeeeeeeeaaes 16 When inserted CD 2 nothing happened s s s 16 The printer software did not install on Windows 98 first edition 18 My document did not Print sssrin ieena 18 A paper tray light is blinking 20 ee eeeeeeeeeeeneeeeeeeenaaeeeeeeeaaes 20 A communications error message appeared sesser 20 My printer is still not working eee eeeeeeeeeeeneeeeeentaeeeeeeenaeeeeeeeee 20 The Card Reader drive did not appear in Windows Explorer 21 Contacting Lexmark ccececceceeeeeeeeeeeeeeeeeaeeesaeeeseeeeseaeesenees 21 iii Setting up your printer Step 1 Make sure your computer is on Windows 98 Windows 2000 Windows Me Windows XP Step 2 Check the printer parts CD 2 CD 1 Color print cartridge P N 83 Black print cartridge P N 82 Setup Guide Photo Guide If any items are missing contact Lexmark see page 21 Step 3 Connect the power supply If the power light does not come on 1 Check the power supply connections 2 Press the power button Step 4 Install the print cartridges 1 Open the cartridge bag 4 2 2 Remove the tape and packaging from the cartridges a b oS amp amp Warning Do not touch the gold contact areas on the back and bottom of the cartridges 3 3 Open the front cover If the cartridge carrier does not move to the center position see page 16 for help 4 Insert the cartridges 5 Close t2. Click Apply Click OK If your document did not print print a test page 1 From your desktop double click the Lexmark Z65 Solution Center icon 2 From the Troubleshooting tab click Print a test page Ifthe test page prints your printer is working properly Check your software application documentation for troubleshooting information Ifthe test page does not print click the Help button on the error message that appears or refer to the printer software Help see page 12 19 A paper tray light is blinking e Your printer may be out of paper or the paper may be jammed Make sure you loaded the paper correctly For help see page 6 e If there is an error message on your screen follow the instructions on it A communications error message appeared First use the Troubleshooting checklist on page 13 to try and solve the problem If the printer software does not install properly a communications error message appears when you try to print You may need to uninstall and then reinstall the printer software For help see My printer is still not working on page 20 My printer is still not working If the suggestions in this chapter did not solve your printing problem uninstall and then reinstall the printer software 1 Uninstall the printer software a From your desktop click Start Programs or All Programs gt Lexmark Z65 gt Lexmark Z65 Uninstall b Follow the instructio
3. To continue software installation follow the steps on page 9 The power light did not come on 1 Check the power supply connections 15 2 Press the power button see page 2 The cartridge carrier did not move to the center If the cartridge carrier did not move to the center when you opened the front cover first make sure the power light is on If the power light is on the cartridge carrier may have stalled To fix the problem 1 2 Press the power button to turn the printer off Press the power button again to turn the printer on The alignment page did not print Make sure You completely removed tape and packaging from the back and bottom of both print cartridges You installed the black cartridge P N 82 in the left carrier and the color cartridge P N 83 or 88 in the right carrier You loaded A4 or letter size paper into paper tray 1 see page 5 You loaded the paper correctly and did not push it too far into paper tray 1 See page 5 The paper tray 1 button on your printer is selected see page 7 If there is an error message on your screen follow the instructions on it For additional help refer to the Lexmark Solution Center see page 12 When I inserted CD 2 nothing happened First use the Troubleshooting checklist on page 13 to try and solve the problem Then 1 2 3 Close all open software applications Restart your computer Make sure you click Cancel on all screens similar t
4. adjusting paper guide 7 alignment page did not print 16 C cable USB connecting 8 cartridges installing 3 part number 1 cartridges troubleshooting 13 checking printer port 18 connecting power supply 2 USB cable 8 contacting Lexmark 21 installing cartridges 3 installing printer software 9 L Lexmark Solution Center 12 loading paper 5 locating USB port 8 P paper guide adjusting 7 paper tray 1 button 7 paper loading 5 part number software 20 USB Card Reader cartridges 1 parts printer 1 power light 2 drive 21 power supply connecting rint cartridge U i g USB cable installing 3 part number 1 printer cable troubleshooting 13 printer parts 1 printer port checking 18 printing a test page 19 S safety information ii T test page printing 14 19 troubleshooting alignment page 16 cartridges 13 CD 2 16 communications error message 20 installing printer software 20 No Printer Attached screen 15 paper tray light 20 power light 15 printer cable 13 printer not printing 18 printer software did not install 18 test page 14 uninstalling printer connecting 8 USB port locating 8 22 LEXMARK Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Photo Jetprinter is a trademark of Lexmark International Inc October 2002 Lexmark International Inc 740 West New Circle Road Lexingto
5. 8704 440 044 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Photo Jetprinter is a trademark of Lexmark International Inc Other trademarks are the property of their respective owners Copyright 2002 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FAR provisions Lexmark International Inc Lexington KY 40550 Safety information e Use only
6. x Find out more about Lexmark online AA siihe home page now 12 Troubleshooting checklist e Is the power supply firmly attached to your printer and an electrical outlet Are both your printer and computer on e ls your USB cable securely attached at both ends e Did you remove the sticker and transparent tape from the back and bottom of both print cartridges e Is the black cartridge P N 82 in the left carrier and the color cartridge P N 83 or 88 in the right carrier e ls the paper loaded correctly Make sure you do not push the paper too far into the printer For help see page 6 Did you install the printer software correctly From your desktop click Start Programs or All Programs If Lexmark Z65 does not appear in your list of programs install the printer software CD 2 See page 9 for installation instructions e Did you install the photo software completely To check to see if the photo software is installed From your desktop click Start Programs or All Programs If ACD Systems does not appear in your list of programs install the photo software CD 1 See page 9 for installation instructions 13 Is your printer connected to your computer through an external device such as a USB hub switch box scanner or fax machine If not refer to Setup Troubleshooting on page 15 for help If it is follow these steps Disconnect your printer from any external devices Connect yo
7. LEXMARK Z65p Photo Jetprinter Setup Guide October 2002 www lexmark com Edition October 2002 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Department F95 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A In the United Kingdom and Eire send to Lexmark International Ltd Marketing and Services Department Westhorpe House Westhorpe Marlow Bucks SL7 3RQ Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In the United Kingdom and Eire call 44 0
8. Troubleshooting checklist on page 13 to try and solve the problem Then Make sure the printer is set to use the correct port Since you are using a USB cable the printer should be using a USB port such as 18 usb lexmark_Z65 or USB001 To check the printer port and change it if necessary follow the steps for your operating system Windows 98 Me 1 Click Start gt Settings gt Printers 2 Right click the Lexmark Z65 printer icon and then click Properties 3 Click the Details tab 4 From the Ports drop down menu select the printer port 5 If the correct port is not listed uninstall and then reinstall the printer software For help see page 20 6 Click OK Windows 2000 1 Click Start gt Settings gt Printers 2 Right click the Lexmark Z65 printer icon and then click Properties 3 Click the Ports tab 4 From the list of ports select the correct printer port 5 If the correct port is not listed uninstall and then reinstall the printer software For help see page 20 6 Click Apply 7 Click OK Windows XP 1 o N Click Start gt Control Panel gt Printers and Other Hardware gt Printers and Faxes Right click the Lexmark Z65 printer icon and then click Properties Click the Ports tab From the list of ports select the correct printer port If the correct port is not listed uninstall and then reinstall the printer software For help see page 20
9. derlands for the Lexmark Z65p printer Svenska W Italiano W Fran ais gt Portugu s jiii 4 Wait for the ACD FotoSlate InstallShield Wizard screen to appear and then click Next i ACD FotoSlate 2 0 1 InstallShield Wizard x Welcome to the InstallShield Wizard for ACD FotoSlate 2 0 1 fotoslate 2 0 Print Photos The Way You Want The InstallShield R Wizard will install ACD FotoSlate 2 0 1 on your computer To continue click Next WARNING This program is protected by copyright law and international treaties If the ACD FotoSlate InstallShield Wizard screen does not appear a From your desktop double click My Computer 10 b Double click the CD ROM drive icon If necessary double click setup exe c When the ACD FotoSlate InstallShield Wizard screen appears click Next Continue with the steps on your computer screen to complete photo software installation Remove CD 1 Insert CD 2 Wait for the Lexmark printer software installation screen to appear and then click Install Now Lexmark LEXMARK A Q The Lexmark Z65 CD ROM has been inserted Click Tools to view the documentation license agreement and other options Click Install Now to install the necessary software files and accept the License Agreement a Cancel J r K Install Now If the installation screen does not appear a From your desktop doubl
10. e click My Computer b Double click the CD ROM drive icon If necessary double click setup exe c When the printer software installation screen appears click Install Now Continue with the steps on your computer screen to complete printer software installation During installation an alignment page prints If it does not see page 16 11 Finding more information You can find more information in the Photo Guide your information source for e Learning about your printer e Printing from paper tray 1 e Printing from paper tray 2 e Printing photos e Troubleshooting To access the Photo Guide on your computer click Start gt Programs gt Lexmark Z65 Photo Guide You can find more information in the Lexmark Solution Center your complete guide to Aligning and maintaining cartridges e Viewing printer status information such as the paper type detected in paper tray 1 and ink levels e Troubleshooting e Printing a test page To open the Lexmark Solution Center e From your desktop double click the Lexmark Z65 Solution Center icon Or e Click Start Programs or All Programs gt Lexmark Z65 Lexmark Z65 Solution Center Lexmark Solution Center Lexmark Z65 i a LEXMARK Zes The Lexmark Solution Center Helping you find a solution to all your printing needs Printer Status Ready Paper Type Detected in Tray 1 Plain Paper 7 Printer ey ey software Help
11. he front cover Step 5 Load paper in paper tray 1 front 1 Open both paper trays 2 Extend the paper exit tray 3 Load A4 or letter size paper into tray 1 4 Squeeze and slide the paper guide to the left edge of the paper 5 Make sure the paper tray 1 button is selected Paper tray 1 button Step 6 Connect the USB cable Note The location and orientation of the USB port on your computer may be different from the one shown Check for this symbol Step 7 Install the printer software Note Your software screens may be slightly different from the ones shown in this booklet depending on your operating system The arrows show you where to click 1 Click Cancel on all screens similar to the one shown More than one screen may appear Add New Hardware Wizard Windows has found the following new hardware Lexmark Z65 Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next What would you like to do Specify the location of the driver Advanced 2 Insert CD 1 3 Wait for the FotoSlate Select a language screen to appear and then click the language of your choice EZ Installer for Lexmark Printer Software od Select a language to begin installation fotoslate English FotoSlate phot printing software Deutsch Ne
12. n Kentucky 40550 www lexmark com
13. ns on your screen to uninstall the printer software c Restart your computer before installing the printer software 2 Install the printer software a Insert CD 2 b When the Lexmark printer software installation screen appears click Install Now If the installation screen does not appear see page 16 c Continue with the installation steps on your computer screen to complete printer software installation 3 Verify printer software installation 20 a Click Start Programs or All Programs gt Lexmark Z65 Lexmark Z65 Solution Center b From the Troubleshooting tab click Print a test page If the test page prints your printer is working properly If the test page does not print refer to the printer software Help see page 12 The Card Reader drive did not appear in Windows Explorer If the USB Card Reader drive did not appear in Windows Explorer you may have installed the printer software CD before the photo software CD To fix the problem 1 Restart your computer 2 Remove and reinsert the USB cable Contacting Lexmark Visit our Web site at www lexmark com to e Receive technical support e Register your printer e Access documentation for your printer e Check for free offers Here are other ways to contact Lexmark e From the Lexmark Solution Center click Contact Information Customer Support e Insert the CD 2 and then click Contact Lexmark gt Technical Support 21 Index A
14. o those shown in step 1 on page 9 16 4 Reinsert CD 2 A Lexmark printer software installation screen similar to the one shown in step 8 on page 11 should appear If the Lexmark printer software installation screen does not appear continue with step 5 If you do see a screen similar to the one above click Install Now and then continue with step 6 5 Eject and reinsert CD 2 If the Lexmark printer software installation screen does not appear a From your desktop double click My Computer b Double click the CD ROM drive icon If necessary double click setup exe c When the Lexmark printer software installation screen appears click Install or Install Now 6 Follow the instructions on each screen to complete printer software installation 17 The printer software did not install on Windows 98 first edition To install the printer software 1 Unplug the USB cable from your computer 2 Plug the USB cable back into your computer 3 Click Next on the Add New Hardware screen Add New Hardware Wizard This wizard searches for new drivers for Generic USB Hub A device driver is a software program that makes a hardware device work 4 On the Specify location screen type C WINDOWS INF USB INF and then click Next Click Next 6 Click Finish 7 Continue with the instructions on your computer screen to complete printer software installation My document did not print First use the
15. the power supply provided with this product or the manufacturer s authorized replacement power supply Connect the power cord to an electrical outlet that is near the product and easily accessible e Refer service or repairs other than those described in the user documentation to a professional service person Contents Setting up your printer is eiiia nti cintiinreneiddnienipentierdieninnietiins 1 Step 1 Make sure your computer iS ON eeeeeeeeeeeesteeeeeetteeeeeeees 1 Step 2 Check the printer parts cc cecsceeceseeeeeseeeeeeeeeeeeeeeeeneeees 1 Step 3 Connect the power supply ccceeeeceeecsteeeeeeeeeeteeeeeeeeeees 2 Step 4 Install the print cartridges cccccesseeceessneeeeeeesteeeeeeees 3 Step 5 Load paper in paper tray 1 front cceeeeeeeeeeteeeeeeeeeees 5 Step 6 Connect the USB Cable cccccccecsseeeeeeesteeeeeeesteeeeenees 8 Step 7 Install the printer software o oo eee ecseeteeeeseeeeeeeseeeeeeees 9 Finding more infOrmation eeeceeeeeeeeeeeeeeneeeeeeeaeeeeeeenaeeeeeeeaaes 12 Troubleshooting checklist cccccseseeeeeeeeeeeeeeeeeeeeeeeeees 13 Setup Troubleshooting ccsscssseeececeeseseeceeeeeesenseeeeees 15 The Search Results No Printer Attached screen appeared 15 The power light did not COME ON cc ceeeeeeeteeeeeeteeeeeeentaeeeeeeeaaes 15 The cartridge carrier did not move to the center 0 000 16 The alignment page did not Print
16. ur printer directly to your computer with a USB cable Follow these instructions to print a test page a Open the Lexmark Z65 Solution Center see page 12 b From the Troubleshooting tab click Print a test page Ifthe test page prints the problem may be with your external devices not your printer Check the documentation that came with your external devices for help e Ifthe test page does not print refer to the printer software Help see page 12 for further troubleshooting information 14 Setup Troubleshooting Use this section to solve problems you may have while setting up your printer The Search Results No Printer Attached screen appeared Search Results No Printer Attached The printer cannot be installed successfully unless it is connected correctly 1 Check all the printer cables Ensure they are firmly pushed in If any Windows install screen appears click Cancel 2 Click Continue to retry the search Tips Information on checking the cable connection Select Select your own setup parameters Note Your screen may appear slightly different from the one shown depending on your operating system 1 Use the Troubleshooting checklist on page 13 to try and solve the problem 2 Click Continue or Next 3 If the screen reappears make sure your USB cable is securely attached on both sides and is not damaged If necessary replace it with a good quality USB cable such as Lexmark P N 12A2405
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