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Lexmark PRO910 Printer User Manual

1. 5 ne ATR EXT LINE L 0 1 _ A Digital Subscriber Line splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel This way you can use the same line for analog voice calls including faxes and digital Internet access To minimize interference between the two channels and ensure a quality connection you need to install a DSL filter for the analog devices fax machine telephone answering machine in your network Interference causes noise and static on the telephone failed and poor quality faxes for the printer and slow Internet connection on your computer Setting up the printer to fax 33 To install a filter for the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter 1 Connect the line port of the DSL filter to the wall jack The port labeled Phone Line 2 or Fax Port is not always active You may need to pay extra to your VoIP provider if you want to activate the second phone port 2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL Ci filter 3 Remove the protective plug from the port of the printer and then co
2. ssesssssssesssseressssssrrersssrrersrsessrsesssseereee 24 Canceling Print jODS c cccccccessccsssccssscsseccsssccssccsssecaesesueccsusccesscessccsssvensecsuseecsueesecsauseesess 24 Wireless NEtwoOrking cccccccscscessccccscscsccccccscscssccsccccscscscssecseesss 4d Printing from a mobile device E L 6 0 ie 6 r 6 6 bial valgie o aiie a E A axe 6 0 6 6 seve ces 601 6 o 6 eie e elale eieie otaca eiateiere 24 Information you will need to set up the printer ona wireless network E EEE 42 Installing the printer on a wireless NnetWworK s sssssessssesesesssssrrsrresrssserereeseserrsereesssesreee 42 Contents What is Wi Fi Protected SeCtuUp cccccccsssscecceceeesceccessessceccessueceessuseuaeseessauaeseeessauaeeeeeaes 42 Configuring Wi Fi Protected Setup MANUAIIY cceeeccccesececeeseecceeeeceeceeeseeaueeeceeseuseeeeeess 43 Using SmartSolutionsS sssessessessessesessessessessessesessessessessessssessesse 44 WHat ares al SOU OO T aa atts cet e bd le hols ot oo 44 Troubleshooting sssessessssessesessesoescsoessesesoessesessesessessessssessesesse 4D NO ICOS anaana aa a a a DA Ete haoa a101 E 2 ESEE AE EE E E E TAE A EEE EE AE 54 PVC ca ice Sahn A EA ENA T A AA AE A A EE E E E EE E About your printer About your printer Finding information about the printer The Quick Reference Guide contains instructions on adding your printer to a wireless network setting up a fax connection an
3. Connect the cable from the wall jack to the port of the printer Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off e If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any number of rings that you want Setting up the printer to fax Setup 2 Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect 1 Connect the cable from the wall jack to the port of the printer T 2 Remove the protective plug from the port of the printer and then connect the answering machine to the port 31 Connected to different wall jacks LINE To connect Connect the cable from the wall jack to the port of the printer Tips for this setup e f you have only one telephone number on your line then you need to set the printer to receive faxes automatically Auto Answer On e Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes o
4. Printing on both sides of the paper duplexing automatically Notes e The automatic duplex unit supports A4 and letter size paper It also supports plain premium plain ColorLok certified plain heavy plain and letterhead paper types e Do not remove the page until printing is finished Warning Potential Damage Do not touch the duplex latch or latches while actively printing For Windows users 1 With a document open click File gt Print 2 Click Properties Preferences Options or Setup 23 3 Navigate to Layout tab gt Print on Both Sides Duplex area gt Print on both sides e Click Long edge for print jobs with pages that are bound along the long edge of the page e Click Short edge for print jobs with pages that are bound along the short edge of the page 4 Click the Paper Finishing tab and then select a supported paper type 5 Click OK to close any printer software dialogs 6 Click OK or Print To return to single sided printing repeat steps 1 and 2 and then navigate to Layout tab gt Print on Both Sides Duplex area gt Print on one side only For Macintosh users With a document open choose File gt Page Setup From the Page Setup dialog set the printer paper size and orientation Click OK From the menu bar choose File gt Print From the Printer pop up menu choose your printer From the print options pop up menu choose Quality amp Media From the Paper Type pop up
5. LEXMARK Pro910 Series Quick Reference Guide December 2011 www lexmark com Important Message About Cartridge Recycling Please Read Before Opening Your Inkjet Cartridge Box At Lexmark we take our commitment to the environment seriously and we encourage our customers to participate in our easy no cost method for returning empty Lexmark cartridges to Lexmark for proper recycling We will insure that cartridges are properly handled with zero waste to landfills Go to www lexmark com recycle Follow instructions to request postage paid bags Bags usually arrive within 7 10 days Place the empty Lexmark branded inkjet cartridge s in the postage paid return bag and then seal the bag If you re sending single color tanks we recommend that you send at least two at a time to maximize the environmental benefits Mail the bag to Lexmark s recycling partner The bag is pre addressed Visit www lexmark com recycle to learn more about recycling Lexmark branded cartridges are always made with all new parts though components may contain recycled material For warranty returns call 1 800 395 4039 This patented printer is licensed for and designed to work with only genuine Lexmark inkjet cartridges for the life of the patented printer You agree to 1 use only genuine Lexmark inkjet cartridges with this printer except as otherwise provided below and 2 pass this license agreement to any subsequent user of this printer The p
6. Microsoft Windows Vista SP1 Microsoft Windows XP SP3 Macintosh Intel OS X version 10 7 0 or later Macintosh Intel OS X version 10 6 0 or later Macintosh Intel OS X version 10 5 0 or later Macintosh Intel OS X version 10 4 4 or later Macintosh PowerPC OS X version 10 5 0 or later Macintosh PowerPC OS X version 10 4 0 or later Ubuntu Linux 11 10 11 04 10 10 and 10 04 Red Hat Enterprise Linux WS 6 WS 5 and WS 4 Red Flag Linux Desktop 6 0 SUSE Linux Enterprise Server 11 and 10 SUSE Linux Enterprise Desktop 11 and 10 Linux openSUSE 11 4 11 3 and 11 2 Linpus Linux Desktop 9 6 Fedora 14 Debian GNU Linux 6 0 and 5 0 Mint 10 and 9 PCLinux OS 2010 12 and 2010 10 20 Installing the printer software Note If you installed the printer software on this computer before but need to reinstall the software then uninstall the current software first For Windows users 1 Close all open software programs 2 Insert the installation software CD If the installation dialog screen does not appear after a minute then launch the CD manually a Click ua or click Start and then click Run b Inthe Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Click Install and then follow the instructions on the computer screen For Macintosh users Note To take advantage of the full features of your printer select the custom install option and
7. e Printer is busy or does not respond on page 47 e Cannot delete documents from the print queue on page 47 e Cannot print through USB on page 47 45 Installation screen did not appear during installation If the Before you troubleshoot checklist does not solve the problem then try the following LAUNCH THE PRINTER CD MANUALLY For Windows users 1 Click ce or click Start and then click Run 2 Inthe Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Press Enter or click OK 4 Click Install and then follow the instructions on the computer screen For Macintosh users 1 From the Finder desktop click the CD icon 2 Double click the software installer package and then follow the instructions on the computer screen Incorrect language appears on the display If the Before you troubleshoot checklist does not solve the problem then try the following CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen navigate to gt Device Setup gt Language 2 Select a language and then touch Accept 3 Touch Yes to confirm this setting Software did not install If you encountered problems while installing or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job then try uninstalling and reinstalling the software Before you reinstall the software do the following MAKE SURE THAT YOUR
8. Eco Mode icon Activate Eco Mode to select the following options e Set screen brightness to low A e Change to Sleep mode after the printer is left idle for 10 minutes Wi Fi indicator Check the network connection status of your printer and access the network settings A or Ethernet indicator ao 14 Navigating menus using the touch screen 1 2 3 4 Seject Photos 1 6 of 10 Layoun L Change Print Settings Paper Size Letter Paper Type Auto Detect Photo Size 4x6 in j O e e OOOO Left arrow Scroll left Scrolltight Accept Save your setting Up arrow Scroll up Scroll bar Scroll up and down the menu list Down arrow Scroll down About your printer Tips e Use your fingers to navigate the screen The touch screen does not work if you use other tools or devices to navigate e Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display e Flick the screen by dragging your finger up or down the screen and then lifting your finger off the screen To navigate to the next or previous screen flick sideways It will have the same effect as selecting the left or right arrow e To confirm a setting or select a menu or item touch it e f necessary touch OK or Accept after making a selection or changing a setting Note All the instructions in this guide start from the home screen If you are not on the home screen then touch A For exampl
9. 43 conserving energy ink and paper 5 contact list creating 38 copies making 26 copy job canceling 26 copying 26 on both sides of the paper 26 tips 26 customer support 45 D dial tone checking 37 Digital Subscriber Line DSL fax setup 32 digital telephone service fax setup 34 distinctive ring 38 documents faxing using the computer 40 faxing using the control panel 40 printing 23 scanning to e mail 29 scanning using the touch screen 27 DSL filter 32 duplex copying automatic 26 printing automatic 23 duplex unit location 12 E emission notices 54 energy conserving 5 Ethernet port location 12 EXT port location 12 e mailing canceling 29 scanned documents 28 scanning a document or photo 29 tips 29 F fax header and footer setting 38 fax setup country or region specific 35 digital telephone service 34 DSL connection 32 standard telephone line connection 30 VoIP 33 fax troubleshooting cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 fax troubleshooting checklist 48 faxing Auto Answer setting 38 receiving automatically 41 receiving manually 41 sending a broadcast fax immediately 40 sending using the printer control panel 40 setting sender information 38 tips receiving 41 tips sending 40 using the computer 40 faxing tips receiving faxes automatically 41 FCC notices 54 features printer 6 file types supported 15 finding information 5 publications 5 Web site 5 finding IP a
10. COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE Troubleshooting CHeck THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with OS Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer Note Make sure the printer is not in Sleep mode Press and hold ly for three seconds to turn off the printer 2 Unplug the power cord from the wall outlet and then pull out the power cord from the power supply 3 After one minute reconnect the power cord into the power supply and then plug the power cord into the wall outlet 4 Turn on the printer Print job does not print or is missing pages If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on and then open the printer 2 Make sure the cartridges are inserted correctly The cartridges should click firmly into the matching color slot of the printhead 3 Close the printer SELECT YOUR PRINTER FROM THE P
11. IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line through a standard wall jack a DSL filter a VolP adapter or a cable modem before you can open the fax software and configure the fax settings Wireless network troubleshooting If you are having trouble setting up your printer on a network print a network setup page and then see the complete network troubleshooting information in the Network Getting Started Guide or the comprehensive User s Guide available on the installation software CD Also make sure to check the network indicator lights to verify the connection status of the printer For more information on the location of the network indicator lights see Understanding the home screen on page 13 Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer verify the following e The printer the computer and the access point wireless router are all plugged in and turned on e The wireless network is working properly Try accessing other computers on your wireless network If your network has Internet access then try connecting to the Internet over a wireless connection e Your SSID is correct Print a network setup page to verify the SSID the printer is using Troubleshooting If you are not sure if your SSID is correct then run the wireless setup again e Your WEP key or WPA passphrase is correct if your network is secure Log on to the access poi
12. do the following For Windows users 1 Click un or click Start and then click Run 2 Inthe Start Search or Run box type control printers 3 Press Enter or click OK The printers folder opens 4 Right click the printer and then select Open or See what s printing 5 Cancel the print job e If you want to cancel a particular print job then right click the document name and then select Cancel e If you want to cancel all print jobs in the queue then click Printer gt Cancel All Documents For Macintosh users 1 Click the printer icon on the Dock The print queue dialog appears 2 Choose the job you want to cancel and then click Delete Printing from a mobile device What is LexPrint LexPrint is a free application that lets you print easily from your iPad iPhone or iPod touch using any Lexmark printer connected to the same wireless network It lets you print Web pages photos from the photo album or photos you recently captured using the camera of your mobile device depending on its features You can also customize print settings from your mobile device Depending on your Lexmark printer model you may need to download the LexPrint Listener application from our Web site at www lexmark com lexprint Supported printers LexPrint enables your mobile device to communicate with Lexmark printers found on the same network e For select printer models that support Direct Image and Zeroconf or Bonjour you can print directly fro
13. items or thin media country or region such as magazine clippings into the ADF Place these items on the Note Remove the plug to access the port scanner glass ADF output tray Hold documents as they exit from the ADF Memory card slot Insert a memory card PictBridge and USB port Connect a PictBridge enabled digital camera or a flash drive to the printer LINE port Connect the printer to an active telephone line through a standard wall jack DSL filter or VoIP adapter to send and receive faxes ADF Scan copy or fax multiple page letter legal and A4 size e Remove paper jams documents Use Usethe EXT port Connect additional devices telephone or answering machine to the printer and the telephone line Use this port if you do not have a dedicated Automatic Document Feeder Load original documents into the ADF for scanning copying or faxing fax line for the printer and if this connection method is supported in your About your printer Use the Le Printhead access area Install the printhead Note The carrier moves to the printhead access area when no printhead is installed in the printer Jam clearance cover Remove jammed pages Using the printer control panel Note The icons appear when they are selectable on the current screen If an icon does not appear then the function is not available 1 2 3 4 Turn the printer on and off Switch to Sleep mode Note When the printer is on
14. large file transfers or network games If the network is too busy then it is possible that the printer is not receiving the IP address within the allowed time Troubleshooting e Make sure your DHCP server which may also be your wireless router is working and is configured to assign IP addresses If you are not sure how to do this then refer to the manual that came with your wireless router If the printer and computer have valid IP addresses and the network is operating correctly then continue troubleshooting MAKE SURE THE WIRELESS PORT IS SELECTED Note This solution applies to Windows users only Vn Oo UW FP W NY F Click ie or click Start and then click Run In the Start Search or Run box type control printers Press Enter or click OK Right click the printer and then select Properties or Printer properties from the menu Click the Ports tab Locate the selected port The selected port has a check beside it in the Port column If the Description column of the selected port indicates that it is a USB port then scroll through the list and select the port with Printer Port in the Description column Check the printer model in the Printer column to make sure you select the right printer port Click OK and then try to print again MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note This solution applies to Windows users only Vn Oo Wl A W N F Click ie or click Start and then click Run In the Start Search o
15. menu choose a supported paper type From the print options pop up menu choose Layout From the Two Sided pop up menu choose Long Edge binding or Short Edge binding For Long Edge binding pages are bound along the long edge of the page left edge for portrait top edge for landscape Portrait Landscape Printing e For Short Edge binding pages are bound along the short edge of the page top edge for portrait left edge for landscape Portrait Landscape 10 Click Print Printing photos using the printer control panel 1 Load photo paper 2 Insert a memory card flash drive or digital camera set to mass storage mode The Memory Device screen appears on the display 3 Touch View Photos The Select Photos screen appears 4 Touch the photo or photos you want to print Tips e If you want to clear a selected photo then touch the photo again e If you want to view more photos then touch the left or right arrow and then touch the photo to select it 5 When you are finished selecting the photos you want to print touch Layout 6 If you want to change the print settings then touch Change Settings If necessary touch Accept each time you make a selection 7 Press I Note For best results allow the prints to dry at least 24 hours before stacking displaying or storing 24 Canceling print jobs To cancel a print job from the printer control panel press OO To cancel a print job from the computer
16. network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT e See if you have access to the Internet by opening your Web browser and accessing any site e If there are other computers or resources on your wireless network then check to see if you can access them from your computer 51 MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK If the printer is not on the same wireless network as the computer then you will not be able to print wirelessly The SSID of the printer must match the SSID of the computer if the computer is already connected to the wireless network For Windows users 1 Obtain the SSID of the network that the computer is connected to a Type the IP address of your access point into the address field of your Web browser If you do not know the IP address of the access point 1 Click un or click Start and then click Run 2 Inthe Start Search or Run box type cmd 3 Press Enter or click OK 4 Type ipconfig and then press Enter Check the Wireless Network Connection section e The Default Gateway entry is typically the access point e The IP address appears as four sets of numbers separated by periods such as 192 168 2 134 b Type the user name and password of the access point when prompted c Click OK d Inthe Wireless settings section look for the SSID e Write down the SSID Note Make sure you copy it exactly including any capital letters 2 Obtain
17. or WPA WPA2 passphrase To find the WPA WPA2 passphrase for the wireless network see the documentation that came with the access point see the Web page associated with the access point or consult your system support person If your access point is using WEP security then the WEP key should be e Exactly 10 or 26 hexadecimal characters or e Exactly 5 or 13 ASCII characters If your access point is using WPA or WPA2 security then the WPA WPA2 passphrase should be e Exactly 64 hexadecimal characters or e From 8 to 63 ASCII characters Notes e Hexadecimal characters are A F a f and 0 9 e ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WPA WPA2 passphrase are case sensitive If your wireless network is not using security then you will not have a security key Note If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and look for the network name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support person Installing the printer on a wireless network Before you install the printer on a wireless network make sure that e Your wireless network is set up and working properly e The computer you are using is connected to the same wireless network where you want to set up the print
18. page does not print 46 printer does not respond 47 printer printing blank pages 47 software did not install 45 troubleshooting wireless cannot print over wireless network 50 two sided printing 23 U USB port location 12 V voice mail setting up 30 Voice over Internet Protocol VoIP fax setup 33 Index VoIP adapter 33 W Web Links accessing 21 Web site finding 5 Windows installing printer on wireless network 42 Windows software Abbyy Sprint OCR 20 Phone Book 20 Printer Home 20 Printer Setup Utility 20 Printing Preferences 20 Product Update 20 Status Messenger 20 Status Monitor Center 20 Tools for Office 20 Wireless Setup Utility 20 wireless network information needed for setting up wireless printing 42 installing printer on Macintosh 42 installing printer on Windows 42 troubleshooting 49 wireless setup information needed for 42 wireless troubleshooting cannot print over wireless network 50 Wi Fi Protected Setup configuring manually 43 using 42 Wi Fi Protected Setup logo identifying 42 57
19. press I to start copying Making copies 1 Load the original document 26 Note From the home screen you can press I to print one copy of the original document using the default settings 2 From the home screen navigate to Copy gt More Options gt Number of Copies 3 Enter the number of copies you want to print and then touch Accept 4 Press and then touch Color or Black White to set a color or black and white copy 5 Press lt b Making a two sided duplex copy automatically The automatic duplex unit supports A4 and letter size paper If you need to make two sided copies using other paper sizes then see the instructions for making a two sided copy manually Note You cannot make two sided copies on envelopes card stock or photo paper 1 Load the original document faceup into the ADF or facedown on the scanner glass 2 From the home screen touch Copy gt More Options gt 2 Sided Copies 3 Select a two sided copying option and then touch Accept e If you are copying a one sided document then select 1 Sided to 2 Sided e If you are copying a two sided document and using the scanner glass then select 2 Sided to 2 Sided e If you want to specify the page orientation and layout of the original document and the copy then select Advanced Touch Accept every time you make a selection Notes e For long edged binding pages are bound along the long edge of the page left edge for portrait orientation and to
20. then select all packages listed 1 Close all open applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click the software installer package and then follow the instructions on the computer screen Using the Internet 1 Goto the Lexmark Web site at http support lexmark com 2 Navigate to SUPPORT amp DOWNLOADS gt select your printer gt select your operating system 3 Download the driver and then install the printer software Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they can help you do If you did not install these additional programs during initial installation then reinsert the installation software CD run the installation software and then click Advanced Options gt Install Additional Software Using the printer software Printer software Use the Lexmark Printer Home e Launch applications or programs referred to as Printer Home Scan or e mail a photo or document Edit scanned documents Scan documents to PDF Adjust settings for the printer Order supplies Maintain ink cartridges Register the printer Conta
21. uo 0s Not available High yield cyan color cartridge 160XL 160XLA Note The printhead moves to the cartridge installation position Magenta color cartridge Not available High yield magenta color cartridge 160XL 160XLA 1 Licensed for a single use only After use return this cartridge to Lexmark for remanufacturing refilling or recycling 2 Available only on the Lexmark Web site at www lexmark com Ordering and replacing supplies 3 Press the release tab and then remove the used ink cartridge or cartridges Installing ink cartridges 1 Remove the ink cartridge from the pack and then remove the protective cap from the ink cartridge If your ink cartridge comes with a twist cap then remove the cap wa rod A 2 18 2 Insert each ink cartridge Slide your finger along the ink cartridge until the cartridge clicks into place M od O Notes e Insert the color cartridges first and then the black cartridge e Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air 3 Close the printer Maintaining ink cartridges In addition to the following tasks that you can perform your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet It will briefly come out of Sleep mode or will temporarily power on if it is turned off Aligning the printhead If the characters or lines on your printed imag
22. 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the Applications folder in the Finder launch the application you want to use Note Use any application that supports your printer 3 From the list of devices select your printer Note For information on finding the list of devices check the documentation that came with the application or search for Scanning an image inthe Search field of the Help menu 4 Adjust the scan settings as needed If applicable click on the preview dialog for more information 5 Setthe application that supports the PDF format as the scan destination and then start the scan job 6 Save the document as a PDF Canceling scan jobs Press 9 on the printer control panel or click Cancel on the computer screen E mailing E mailing Sending e mail Tips for e mailing Make sure to enter your e mail account information and set up the SMTP server before sending an e mail Make sure the printer is connected to an Ethernet or wireless network before sending an e mail If necessary make sure the network is connected to the Internet for the printer to communicate with the SMTP server If the printer cannot connect to the Internet then contact your system support person The printer supports only one active network connection Ethernet or wireless at a time Add contacts to your address book When sending an e mail you can just select contacts from your address bo
23. 2 Inthe Start Search or Run box type cmd 3 Press Enter or click OK 4 Type ipconfig and then press Enter The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 For Macintosh users 1 From the Apple menu navigate to About This Mac gt More Info 2 From the Contents pane choose Network 3 If you are connected over a wireless network choose AirPort from the Active Services list The Router entry is typically the access point Locating the printer IP address e From the printer print a network setup page In the TCP IP section look for Address e View the printer settings 1 From the printer control panel navigate to gt Network Setup gt TCP IP gt IPv4 2 Look for IP Address If the printer and or the laptop does not have an IP address or if either has an address of 169 254 x y where x and y are any two numbers between 0 and 255 1 Turn off the device that does not have a valid IP address the laptop the printer or both 2 Turn on the device s and then check the IP addresses again If the laptop and or printer still does not receive a valid IP address then there is a problem with your wireless network Try the following e Make sure your access point wireless router is turned on and is working e Remove any objects that could be blocking the signal e Temporarily turn off any unnecessary wireless devices on your network and pause any network intensive activities like
24. RINT DIALOG BEFORE SENDING THE PRINT JOB Note This solution applies to Macintosh users only 1 With a document open choose File gt Print 2 From the printer pop up menu choose your printer and then click Print If your printer does not appear in the Printer list then choose Add Printer From the list of printers in the Default tab select your printer and then click Add 46 If your printer does not appear in the list then try either of the following e For a USB connected printer remove and then reconnect the USB cable e Fora printer that is wirelessly connected see the Wireless troubleshooting section MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer Note Make sure the printer is not in Sleep mode Press and hold ly for three seconds to turn off the printer 2 Unplug the power cord from the wall outlet and then pull out the power cord from the power supply 3 After one minute reconnect the power cord into the power supply and then plug the power cord into the wall outlet 4 Turn on the printer REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHeck THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB por
25. SPEED OF THE FAX MODEM The modem of the printer can send and receive data up to at 33 600 bps However it is not necessary to set the modem to its fastest transmission capability The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax Otherwise your fax will not be received 1 From the home screen navigate to gt Fax Setup gt Dialing and Sending gt Max Send Speed 2 Select a sending speed and then touch Accept ENABLE ERROR CORRECTION Errors and blurs may appear in the faxed document if there is too much noise on the line This feature enables the printer to transmit the bad blocks of data again and correct the errors When a fax has too many errors the fax may be rejected by the receiving fax machine From the home screen navigate to gt Fax Setup gt Dialing and Sending gt Error Correction gt On gt Accept ENABLE AUTOMATIC FAX CONVERSION If the receiving fax machine does not support color fax then this option automatically converts the outgoing color fax to black and white It also automatically reduces the resolution of the fax to a resolution that the receiving machine can support From the home screen navigate to gt Fax Setup gt Dialing and Sending gt Auto Fax Convert gt On gt Accept Troubleshooting MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press bef
26. Series except Pro919 e Check the yield rate on the ink cartridge box or visit www lexmark com yields j e For best results use only Lexmark ink cartridges Item Return Program Regular cartridge Cartridge e The cartridges can be used for printing documents and photos e When storing new ink cartridges make sure they are unopened and placed on their flat side Black cartridge Not available 8 8 y P p e Remove ink cartridges from their packaging only upon installation High yield black cartridge 150XL 155XL 150XLA Yellow color cartridge Not available P Replacing ink cartridges High yield yellow color cartridge 150XL 150XLA l l Make sure you have a new ink cartridge or cartridges before you begin You must install new cartridges Cyan color cartridge Not available immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out High yield cyan color cartridge 150XL 150XLA o i Removing ink cartridges Magenta color cartridge Not available 1 Turn on your printer High yield magenta color cartridge 150XL 150XLA 2 Open the printer 1 Licensed for a single use only After use return this cartridge to Lexmark for remanufacturing refilling or recycling 2 Available only on the Lexmark Web site at www lexmark com Lexmark Pro919 model Item Return Program Regular cartridge cartridge High yield black cartridge Yellow color cartridge High yield yellow color cartridge 160 60 Cyan color cartridge
27. To configure basic fax functions touch Yes and then proceed to the next step Otherwise touch Set Up Later and then go to step 21 Fax Setup To send faxes from this printer you must complete fax setup Do you want to set up fax now Yes ix Setup Later 19 Enter your fax number for the printer and then touch Accept Your fax number identifies you as the sender in all your sent faxes Enter Your Fax Number Accept ZEK N A gt 0O a1 N S olol w Clear 20 Enter your name or company name and then touch vA Your fax name identifies you as the sender in all your sent faxes gia X C V B N M K Uae com space oe W 568 x va 21 Configure other advanced fax settings later in the software installation Q Lexmark Pro910 Series Installation Configure Advanced Features You can now print but there are additional steps required to access all the features of your device C Get my printer ready to scan directly to my computer J Configure Lexmark SmartSolutions and standalone email Get my printer ready to send and receive faxes What will be missing if don t do this now How can do this later 22 Open the printer 23 Unpack the ink cartridges 10 About your printer 11 24 Insert each ink cartridge Slide your finger along the ink cartridge until the cartridge clicks into place 26 Extend the paper exit tray and flip out the paper stop 27 From the printer c
28. at are saved in the printer folder 1 From the Finder navigate to Applications gt select your printer folder gt Web Links 2 Double click the Web link that you want to visit Use To Customer Support Contact customer support Lexmark Software Updates Download and install the latest printer software Lexmark Online Visit the Lexmark Web site Order Supplies Online Order ink or supplies Printer Registration Register your printer Visit Lexmark SmartSolutions e Visit the SmartSolutions Web site e Choose your custom solutions Note Your printer may not come with these Web links depending on the features of the printer that you purchased 22 Printing Printing Printing a document For Windows users 1 2 With a document open click File gt Print Click Properties Preferences Options or Setup Select the print quality the number of copies to print the type of paper to use and how the pages should print Click OK to close any printer software dialogs 5 Click OK or Print For Macintosh users ao wm A WU N With a document open choose File gt Page Setup From the Page Setup dialog set the printer paper size and orientation Click OK From the menu bar choose File gt Print From the Printer pop up menu choose your printer From the print options menu choose the print quality the number of copies to print the type of paper to use and how the pages should print Click Print
29. atented Lexmark inkjet cartridges and their contents are licensed subject to a restriction that they may be used only once After this single use the license to use the print cartridges and their contents terminates and you agree to return them only to Lexmark for recycling Replacement inkjet cartridge s sold without these terms are available through www lexmark com and may be refilled by you ora third party as the only cartridge alternative to be used with the licensed printer Important safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible Do not place or use this product near water or wet locations Use only the power supply and power cord provided with this product or the manufacturer s authorized replacements CAUTION POTENTIAL INJURY To reduce risk of fire use only the telecommunications RJ 11 cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before ins
30. ct technical support Access the User s Guide Lexmark Phone Book Manage your fax contacts referred to as Phone Book Abbyy Sprint OCR Scan a document and produce text that you can edit with a word processing program Lexmark Wireless Setup Utility e Set up the wireless printer on a wireless network referred to as Wireless Setup Utility e Change the wireless settings of the printer Note This program is installed automatically with the printer software if the printer has wireless capability Lexmark Tools for Office Access your favorite settings in Microsoft Office 2007 referred to as Tools for Office Printer Setup Utility Configure the fax and e mail settings of your printer Status Messenger Learn more about the printing problems encountered Status Monitor Center Check the supplies status of your printer e Order supplies online Product Update Receive automatic notifications of updates to your printer software when new updates are available Use the When you click File gt Print gt Properties with a document open a Printing Preferences dialog appears The dialog lets you select options for the print job such as the following Printing Preferences Select the number of copies to print Print two sided copies Select the paper type Add a watermark Enhance images Save settings Note Printing Preferences is installed automatically with the printer software Note Your pr
31. d accomplishing common printer tasks like printing copying scanning and faxing It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems Note Some functions are available only in select printer models For additional information see the following Initial setup instructions Quick Setup Sheet e Hardware Setup Wizard Additional setup and instructions for using the Comprehensive User s Guide installed automatically with printer the printer software For Windows users After installing your printer you can access the User s Guide from the printer program folder 1 Click ate or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select User s Guide For Macintosh users 1 From the Finder navigate to Applications gt select your printer folder 2 Double click User s Guide Help using the printer software Software Help installed automatically with the printer software Click Help from any printer software program or application The latest supplemental information updates Support Web site http support lexmark com online customer support and telephone support 1 Available on the installation software CD Available on the installation software CD and on the Lexmark Support Web site at http support lexmark com Minimizing your printer s environmental impact We are committed to
32. ddress of computer Mac 50 flash drive inserting 15 scanning to 27 G Group List 38 H home screen icons 13 55 icons home screen 13 printer control panel 13 incorrect language appears on display 45 information finding 5 information needed for setting up printer on wireless network 42 ink conserving 5 ink cartridge access area location 12 ink cartridges installing 17 ordering 17 removing 17 replacing 17 inserting a memory card or flash drive 15 installation screen did not appear automatically 45 installing printer on wireless network Macintosh 42 on wireless network Windows 42 installing printer software 20 J Jam clearance cover location 13 L language changing 45 LexPrint 24 line filter 32 LINE port location 12 M Macintosh installing printer on wireless network 42 Macintosh printer software using 21 memory card inserting 15 scanning to 27 supported types 15 Index memory card slot location 12 minimum system requirements 20 models printer 6 N navigating menus using touch screen 14 network setup page printing 50 networking finding IP address of computer 50 finding IP address of computer Mac 50 finding IP address of printer 50 IP addresses 50 notices 2 54 O ordering ink cartridges 17 p page does not print 46 paper conserving 5 paper exit tray location 12 paper stop location 12 paper tray Tray 1 location 12 parts diagram 11 PDF creating from
33. des to the sides Note If the installation screen does not appear after a minute then see Installation screen did not appear during installation on page 45 3 Remove tape and packing material from all areas of the printer E Ax ata ay About your printer 6 For A4 and legal size paper extend the paper tray 8 Adjust the paper guides A 9 Insert the paper tray 7 Load paper BP 10 Connect the power cord only Note Do not attach the USB cable yet Note Make sure the paper is below the maximum fill line located on the edge of the paper tray Overloading the tray can cause paper jams About your printer 11 Make sure the printer is on 12 Set the language on the printer control panel and then touch OK Francais O Espafiol B Suomi v 13 Confirm the language and then touch Yes Language You have chosen English as the language for your Printer Are you sure Yes Eg No 14 Set the country or region and then touch Accept Country Region Accept Venezuela Uruguay US Virgin Islands 2 15 Setthe date and then touch Accept Set Date Accept Month Day Year 1 30 2011 16 Setthe time and then touch Accept Set Time Accept 12 00 AM 17 Set the time zone and then touch Accept Choose a Time Zone Central GMT 6 00 Mountain GMT 7 00 Pacific GMT 8 00 Alaska GMT 9 00 About your printer 18
34. ding an e mail scanning a document or photo 29 sending faxes tips 40 setting distinctive ring 38 number of rings 38 setting up fax country or region specific 35 digital telephone service 34 DSL connection 32 standard telephone line connection 30 VoIP connection 33 setting up printer 6 on wireless network Macintosh 42 on wireless network Windows 42 setup troubleshooting cannot print through USB 47 incorrect language appears on display 45 installation screen did not appear automatically 45 page does not print 46 printer does not respond 47 printer printing blank pages 47 software did not install 45 SmartSolutions 44 software did not install 45 solutions 44 Speed Dial list 38 supported memory cards and file types 15 supported operating systems 20 56 supported printers 24 T telecommunication notices 54 tips for copying 26 e mailing 29 receiving faxes 41 scanning 27 sending faxes 40 touch screen navigating 14 Transmit Terminal Identification TTI setting 38 troubleshooting checking an unresponsive printer 45 contacting customer support 45 fax checklist 48 solving basic printer problems 45 wireless network 49 troubleshooting fax cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 troubleshooting print cannot delete documents from print queue 47 troubleshooting setup cannot print through USB 47 incorrect language appears on display 45 installation screen did not appear automatically 45
35. duct program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility For Lexmark technical support visit support lexmark com For information on supplies and downloads visit www lexmark com If you don t have access to the Internet you can contact Lexmark by mail Lexmark International Inc Bldg 004 2 CSC 740 New Circle Road NW Lexington KY 40550 USA 2011 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 54 All other trademarks are the property of their respective owners Federal Communications Commission FCC compliance information statement This product complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may ca
36. e to navigate to Paper Type and select the default paper type setting 1 Touch gt Paper Setup gt Paper Type Note For select printer models with two paper trays installed touch gt Paper Setup select the paper tray and then touch Paper Type 2 Scroll up or down using the scroll bar or arrows or by flicking the screen up or down to view the list of paper types 3 Select a paper type setting by touching it and then touch Accept to save the setting Using memory cards and flash drives Supported memory cards and file types Memory card File type Secure Digital SD Documents Secure Digital High Capacity SDHC e pdf Adobe Portable Document Format Micro Secure Digital with adapter Micro SD Images Mini Secure Digital with adapter Mini SD e jpg jpeg jpe Joint Photographic Experts MultiMedia Card MMC Group e tiff tif Tagged Image File Format Reduced Size MultiMedia Card with adapter RS MMC MultiMedia Card mobile with adapter MMCmobile Memory Stick Duo Memory Stick PRO Duo 15 Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Inserting a flash drive i SDIMS Duonayg SD MS Duo mme J Notes Notes e Insert the card with the brand name label facing e The flash drive uses the same port that is used up for a PictBridge camera cable e Make sure any arrows on the card
37. e appear jagged or wavy then you may need to align the printhead 1 Load plain paper 2 From the home screen navigate to ais gt More Options gt Align Printer An alignment page prints Note Do not remove the alignment page until printing is finished Ordering and replacing supplies Cleaning the printhead nozzles If you have not been using the printer for along period then you may need to clean the printhead nozzles to improve the quality of your prints Keep your printer plugged to a properly grounded working electrical outlet to allow your device to perform automatic maintenance cycles Notes e Cleaning the printhead nozzles uses ink so clean them only when necessary e Deep cleaning uses more ink so try the Clean Printhead option first to save ink e If the ink levels are too low then you must replace the ink cartridges before you can clean the printhead nozzles 1 From the home screen navigate to a s gt More Options 2 Touch Clean Printhead or Deep Clean Printhead A cleaning page prints 19 Using the printer software Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space Supported operating systems The printer driver for this operating system is available only at http support lexmark com Microsoft Windows 7 SP1 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2008 SP1 Microsoft Windows Server 2003 SP2
38. e multiple telephone numbers on one telephone line Each telephone number has a designated ring pattern All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only The different ring patterns let you know which telephone number was dialed and which device you should use to answer the call Assign one of your telephone numbers to the printer as the fax number and then set the printer to answer the ring pattern of that number If the pattern is set incorrectly then the printer rings but it never receives the fax 1 From the printer control panel navigate to gt Fax Setup gt Ringing and Answering gt Ring Pattern 2 Select the ring pattern for the printer and then save the setting If you do not subscribe to Distinctive Ring If the printer is sharing the line with other devices then set the printer to pick up on the greater number of rings If the printer is connected to a dedicated fax line then you can choose any number of rings that you want 1 From the printer control panel navigate to gt Fax Setup gt Ringing and Answering gt Pick up on the 2 Select the number of rings that you want and then save the setting Step 6 Create a contact list Using the printer control panel 1 From the printer control panel navigate to gt Address Book A gt Setup gt OK gt Fax Setup gt OK gt Address Book gt OK 2 Use
39. ear a dial tone but still have problems sending and receiving faxes then see the other topics in this section Connection checklist Make sure that the printer and other devices on the line if applicable are set up and configured correctly according to your setup scenario Make sure that the cables are connected to the correct ports Make sure that the cables are securely plugged in Check the cable connections for the following hardware if applicable Power supply Cable modem Splitter Telephone VoIP adapter DSL filter RJ 11 adapter 48 e If the printer is connected to a Digital Subscriber Line then make sure you are using a DSL filter for the printer e Ifthe printer is connected to a VoIP adapter or cable modem then make sure that the printer is plugged into the first phone port e If you are using a splitter then make sure that you are using a phone splitter Do not use a line splitter Cannot send faxes If the Fax troubleshooting checklist does not solve the problem then try one or more of the following MAKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup then enter your fax name and fax number This is the information that identifies you as the sender in all the faxes that you send Some countries or regions require the fax number and fax name for you to send a fax and some fax machines block anonymous faxes REDUCE THE TRANSMISSION
40. en enter the e mail address name or group you want to add Touch Accept every time you add a recipient Note You can send an e mail to up to 30 recipients Set the color quality original image size and the other scan options If necessary touch Accept to save each setting If you want to change the default e mail subject then navigate to Subject gt enter your subject gt Accept If you want to change the default e mail message then navigate to Message gt enter you message gt Accept Press lt b Canceling an e mail To cancel an e mail press amp Setting up the printer to fax Setting up the printer to fax Note The fax function is available only in select printer models CAUTION POTENTIAL INJURY To reduce risk of fire use only the telecommunications RJ 11 A cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the power supply cord or telephone during a lightning storm 30 Step 1 Connect the printer to the telephone line Check the scenarios below and follow the setup that is applicable to your telephone service Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax line 9 n LINE To connect
41. ennimnaadbancstanssaivs 27 Understanding the parts of the printer seseseessssssesssssessserrsssrsersserrsereersesesresserrsrserrsssere 11 E T E T Using the printer control panel sssesssssensesresssrrersseresssreseserrssrrerssrrersesrersesresserrseseseersene Eu g i Scanning directly to e mail using the printer SOFtWALE cccceseccecesecceeseseceeeeceeaeeeeeeeeees 28 Understanding the home screen ssssssssrsesssssstostensrrssrrsnsscstecsrensrrsssrsrserrreeerenernneenereee 13 sa OE T canning O a PDFs EEEREN Navigating menus using the touch SCreen s sssessesssesessrrereessrserrserrerssrrreeserrersessereseseeese 14 r a m ancene can JOO aea AN N Using memory cards and flash Crives ccccecccssscecceseseeecesesececaesuececseseseeeeeaeseeeeeeegeeeceeees 15 Ordering and replacing SUPPHies cccccecsccccscscsccscscsceccccccscscsce L7 Ordering IMK CIOE OS aar a r SEINE EA E E E NN 17 Replacing ink CAN UMIGRES vajacsaniceinucinaetaceadneretiesvatiedvecansntunaaesiboiieanvandeseansacenossieen taneenentarersesiqoarnts 17 Maintaining UK COM ACS sinsin ai n R E EE ER 18 Using the printer SOFtTWALE ccccscscssscsccscscsceccccccscscscesesscsscsceses 20 Minimum system FEQUIFEMENKS c cccccsecccsecsecscecesccescesescoescesescoeeessnseeeaeesaeeeanesanesaneees 20 Installing the printer SOFCWALE ccccsssssssececcecssseseeececcececsuscecceceecsauauasceesesseauaseesessasaases
42. er 42 For Windows users 1 Close all open software programs 2 Insert the installation software CD If the installation dialog does not appear after a minute then launch the CD manually a Click ie or click Start and then click Run In the Start Search or Run box type D Setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Follow the instructions on the computer screen Note Select Wireless connection when prompted to select a connection type For Macintosh users 1 Close all open applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click the software installer package and then follow the instructions on the computer screen Note Select Wireless connection when prompted to select a connection type What is Wi Fi Protected Setup Wi Fi Protected Setup WPS is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi Fi technology It is no longer necessary to configure the network name SSID and WEP key or WPA passphrase for network devices Note WPS supports only networks that communicate through access points wireless routers The printer supports the following methods in connecting to a wireless network e Personal Identification Number PIN A PIN on the printer is e
43. es e Make sure that the printer is on and connected to a working telephone DSL or VoIP line The line is working if you hear a dial tone e If you set the printer to receive faxes manually Auto Answer Off then make sure that the ringer volume is not set to Off e If you have set the printer to receive faxes automatically Auto Answer On then load paper in the printer Receiving faxes automatically 1 Make sure that Auto Answer is on From the home screen navigate to gt Fax Setup gt Ringing and Answering gt Auto Answer gt On gt Accept 2 Set the number of rings before the printer picks up incoming faxes a Touch Pick up on the b Set the number of rings and then touch Accept When the number of rings you set is detected the printer automatically receives the incoming fax L Warning Potential Damage Do not touch the cables or the and ports while actively receiving a fax Tips e f the printer is sharing the line with other analog devices telephone answering machine then set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call If the printer is on a dedicated fax line then you may se
44. etwork End your VPN session and try printing again Maxe SURE Demo MIODE IS TURNED OFF Select printer features are not available when Demo Mode is turned on From the home screen navigate to gt Demo Mode gt Off gt save the setting CHECK your WEP key or WPA PASSPHRASE If your access point is using WEP security then the WEP key should be e Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or e Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WEP key are case sensitive If your access point is using WPA or WPA2 security then the WPA passphrase should be e Exactly 64 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Troubleshooting e From 8 to 63 ASCII characters ASCII characters are letters numbers and symbols found ona keyboard ASCII characters in a WPA passphrase are case sensitive Note If you do not know this information then see the documentation that came with the wireless network or contact the person who set up your wireless network CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION REGISTRATION BUTTON Wireless broadband boxes in Europe the Middle East and Africa such as LiveBox AliceBox N9UF Box FreeBox or Club Internet may require you to press an association registration button when adding the printer to your wireless network If you are using one of these b
45. finished a new e mail message is created with the scanned document automatically attached 6 Compose your e mail message Note If your e mail program does not open automatically then you can scan the document to the computer and then send it through e mail as an attachment For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the Applications folder in the Finder launch the application you want to use Note Use any application that supports both your printer and an e mailing option such as Image Capture 3 From the list of devices select your printer Note For information on finding the list of devices check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu 4 Adjust the scan settings as needed If applicable click on the preview dialog for more information 5 Set the e mail application as the scan destination and then start the scan job 28 6 Compose your e mail message Scanning to a PDF For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 Click ate or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home gt select your printer gt Scan gt PDF Scanning starts and the scan progress dialog appears 5 Save the document as a PDF For Macintosh users
46. he Web site to customize and download the solutions to your printer For more information click HELP on the SmartSolutions Web site 44 Troubleshooting Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems e Make sure the power cord is plugged into the printer and into a properly grounded working electrical outlet e Make sure the printer is turned on e Make sure the printer is securely connected to the computer print server or network access point e Check the printer for error messages and resolve any errors e Check for paper jam messages and clear any jams e Check the ink cartridges and install new cartridges if necessary e Turn the printer off wait about 10 seconds and then turn the printer back on Note Make sure the printer is not in Sleep mode Press and hold ly for three seconds to turn off the printer If Troubleshooting does not solve your problem Visit our Web site at http support lexmark com to find the following e Knowledgebase articles with the latest information and troubleshooting for your printer e Live online customer support e Contact numbers for telephone customer support e Firmware and software updates Setup troubleshooting e Incorrect language appears on the display on page 45 e Software did not install on page 45 e Print job does not print or is missing pages on page 46 e Printer is printing blank pages on page 47
47. he computer You may have connected to a defective port Make SURE THE USB PORT IS ENABLED IN WinDows 1 Click B or click Start and then click Run 2 Inthe Start Search or Run box type devmgmt msc 3 Press Enter or click OK Troubleshooting The Device Manager opens 4 Click the plus sign beside Universal Serial Bus controllers If USB Host Controller and USB Root Hub are listed then the USB port is enabled For more information see the computer documentation REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting Note The fax function is available only in select printer models Fax troubleshooting checklist on page 48 Cannot send faxes on page 48 Cannot receive faxes on page 49 Cannot run the fax software on page 49 Fax troubleshooting checklist If you encounter problems sending and receiving faxes then check the connection first 1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack DSL filter VoIP device or cable modem where you connected the printer Make sure you plug the telephone into the same port If you do not hear a dial tone then contact your line provider While the printer is connected to the telephone line check for a dial tone by plugging an analog telephone into the port of the printer If you do not hear a dial tone then use the checklist below Listen for a dial tone after checking each item If you h
48. hem to a computer program application or flash drive for presentation Conserving ink e Use Quick Print or Draft Mode These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text e Use font types and font settings that require less ink Most programs or applications let you adjust the darkness of the colors e Use high yield cartridges These cartridges let you print more pages Recycling e Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program To return an ink cartridge go to www lexmark com recycle and then follow the instructions to request a postage paid bag e Recycle the product packaging e Recycle your old printer instead of throwing it away e Recycle paper from discarded print jobs e Use recycled paper About your printer To read the Lexmark Environmental Sustainability Report visit www lexmark com environment Note Your printer may not come with some of these programs or some of the functions of these programs depending on the features of the printer that you purchased Printer models The installation software CD that came with your printer works for the following printer models Lexmark Pro912 Lexmark Pro915 Lexmark Pro919 Printer features Depending on the model your printer comes with features that will help you manage and accomplish printing and imaging tasks Wireless or Ethernet netwo
49. hone cable to the port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adapter to an N port 3 Ifyou want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Step 2 Check the dial tone A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line Make sure the telephone line and the wall jack are working 1 Plug an analog telephone into the wall jack 2 Listen for a dial tone through the telephone handset Setting up the printer to fax If you hear a dial tone then the telephone line and the wall jack are working Make sure the printer is properly connected to the telephone line 1 While the printer is connected to a telephone line through the port on the back of the printer plug an analog telephone into the port of the printer 2 Listen for a dial tone If you hear a dial tone then the printer is properly connected to the telephone line If you do not hear a dial tone then review Step 1 or see the Fax troubleshooting checklist on page 48 Step 3 Set your fax name and fax number Your user information includes your name or your company name your fax number your fax number is your telephone number unless you have a dedicated fax telephone line and the time and date on your fax machine when a transmission is made This information appears in the header a
50. inter may not come with some of these programs or some of the functions of these programs depending on the features of the printer that you purchased Using the Macintosh printer software Launching the Print dialog Use the Print dialog to adjust the print settings and schedule print jobs With a document or photo open choose File gt Print Launching an application 1 From the Finder navigate to Applications gt select your printer folder 2 Double click the application that you want to use Use the Ae Printer Settings Customize settings for fax jobs Create and edit the Contacts list Configure e mail connectivity settings Configure the language country date and time Shortcuts Speed up usual tasks with your printer Wireless Setup Set up the printer on a wireless network Assistant Note This application is automatically installed with the printer software if the printer has wireless capability Uninstaller Remove the printer software from your computer Using the printer software Notes e Your printer may not come with these applications depending on the features of the printer that you purchased or the installation type standard or custom chosen when you installed the printer e To take advantage of the full features of your printer select the custom install option during installation and then select all packages listed Accessing Web links Web links are links to predefined Web pages th
51. k B or click Start and then click Run 2 Inthe Start Search or Run box type cmd 3 Press Enter or click OK The Command Prompt window opens 4 Type ipconfig and then press Enter The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 50 For Macintosh users 1 From the Apple menu choose About This Mac 2 Click More Info 3 From the Contents pane choose Network 4 Ifyou are connected over a wireless network choose AirPort from the Active Services list Locating the printer IP address e You can locate the printer IP address by viewing the printer network setup page See the User s Guide on the software installation CD for more information on printing a network setup page Cannot print over wireless network If you encountered problems while installing or if your printer does not appear in the printers folder or as a printer option when sending a print job then you can try uninstalling and reinstalling the software Before you reinstall the software check the troubleshooting checklist and then do the following TURN THE ACCESS POINT WIRELESS ROUTER OFF AND THEN BACK ON Wait one minute for the printer and computer to reestablish the connection This can sometimes refresh network connections and resolve connectivity issues DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection you will not be able to access the printer over your wireless n
52. m your mobile device to the printer without using LexPrint Listener To check if your printer model supports these features visit www lexmark com lexprint Printing e For other Lexmark printers your mobile device can send print jobs to your printer as long as the printer software and LexPrint Listener are installed on the computer where the printer is connected Note The application referred to as Rendezvous in Mac OS X version 10 2 is now called Bonjour by Apple Inc 25 Copying Copying Scanner glass Use the scanner glass for single pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Use the ADF for multiple page documents Note The ADF is available only on select models If you purchased a printer without an ADF then load original documents or photos on the scanner glass Tips for copying e Make sure you load the original document faceup into the ADF or facedown at the placement corner of the scanner glass e When using the ADF adjust the paper guide on the ADF to the width of the original document e When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass e When the document to be copied is in place with the settings you want
53. mer PIN meTHOD 1 From the printer control panel navigate to gt Network Setup gt Wireless Networking gt Wi Fi Protected Setup gt PIN Method 2 Follow the instructions on the printer display 43 Using SmartSolutions Using SmartSolutions What are SmartSolutions SmartSolutions are solutions that you can create customize and download from the SmartSolutions Web site http smartsolutions lexmark com to your printer You can create one touch custom solutions to streamline repetitive copying scanning and printing tasks You can also view RSS feeds calendars and online photo albums from the printer control panel To access a solution you created or customized touch SmartSolutions on the printer control panel and then select the icon or name of the solution For solutions with an option to send an e mail you must first set up your printer to e mail through from the home screen Note Your printer may not come with some of these solutions depending on the features of the printer that you purchased Creating and customizing printer solutions Before you begin make sure e Your printer and computer are each connected to the Internet through an Ethernet or wireless connection e Your printer is turned on 1 Goto the SmartSolutions Web site at http smartsolutions lexmark com 2 Select the solutions you want to add to your printer 3 Sign in or create an account 4 Click Configure my SmartSolutions 5 Use t
54. nd footer of the faxes that you send In some countries you cannot send a fax without this information Some fax machines also block faxes without sender information so make sure that you enter this information in your printer 1 From the printer control panel navigate to gt Fax Setup gt Dialing and Sending gt Fax Name 2 Enter your name or your company name and then save the setting 3 Select Fax Number 4 Enter your fax number or your telephone number and then save the setting Step 4 Set the printer to receive faxes automatically or manually If the printer is connected to a dedicated fax line or sharing the line with an answering machine then you can set the printer to receive faxes automatically If the printer is sharing the line with a telephone subscribed to voice mail service then set the printer to receive faxes manually To set the printer to receive faxes automatically or manually 1 From the printer control panel navigate to Auto Answer gt Fax Setup gt Ringing and Answering gt Auto Answer 2 Select an Auto Answer setting and then save it 38 Step 5 Set the number of rings If you set Auto Answer to On in Step 4 then do the following If you set Auto Answer to Off then proceed to Step 6 If you subscribe to Distinctive Ring Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection DPRD feature offered by telephone companies This feature allows you to hav
55. nds Switzerland C e Do not remove the wrap plug from the port of the printer Finland Norway United Kingdom e The printer may not come with an RJ 11 adapter in your country or region Warning Potential Damage If your country or region is on the list then do not remove the wrap plug If the additional device telephone or answering machine has an RJ 11 connector then you can remove o p 6 y from the port of the printer It is necessary for the proper functioning of the devices on the Cr the wrap plug and connect the device to the port of the printer telephone line Connecting the printer in countries or regions that use serial connection In some countries or regions you need to plug all devices into the wall jack You cannot plug a telephone C or answering machine into the port of the printer This is called serial connection LINE Austria Germany Portugal Belgium Ireland Spain To connect Denmark Italy Sweden Connect the cable from the wall jack to the port of the printer Setting up the printer to fax 37 Connecting the printer to a wall jack in Germany Connect the printer to any of the N ports The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones N F N LINE To connect 1 Connect one end of a telep
56. nnect the telephone to the port 3 To continue using a computer for Internet access connect the computer to the DSL HPN port on the DSL filter Tips for this setup 4 To connect a telephone to the printer remove the protective plug from the port of the printer e To make sure that the phone port on the VoIP adapter is active plug an analog telephone into the and then connect the telephone to the port phone port and then listen for a dial tone If you hear a dial tone then the port is active e If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line Scenario 3 VoIP telephone service 1 or Phone Port and then plug the printer and telephone into the splitter Make sure you use a phone splitter not a line splitter To make sure that you are using the correct splitter plug an analog telephone into the splitter and then listen for a dial tone To connect 1 Connect one end of a telephone cable to the port of the printer Setting up the printer to fax 34 Scenario 4 Digital telephone service through a cable provider e If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone s
57. nt and check the security settings A security key is like a password All devices on the same wireless network using WEP WPA or WPA2 share the same security key If you are not sure if your security information is correct then run the wireless setup again e The printer and the computer are within the range of the wireless network For most networks the printer and the computer should be within 100 feet 30 meters of the access point wireless router e The Wi Fi indicator is green and successfully connected e The printer driver is installed on the computer from which you are performing a task e The correct printer port is selected e The computer and printer are both connected to the same wireless network e The printer is located away from obstacles or electronic devices that could interfere with the wireless signal Make sure the printer and access point are not separated by poles walls or support columns containing metal or concrete Many devices can interfere with the wireless signal including baby monitors motors cordless phones security system cameras other wireless networks and some Bluetooth devices Printing a network setup page A network setup page lists the configuration settings of the printer including the IP address and MAC address of the printer 1 Load plain paper 2 From the home screen navigate to gt Network Setup gt Print Setup Page Locating IP addresses For Windows users 1 Clic
58. ntered into the wireless settings of the access point e Push Button Configuration PBC Buttons on both the printer and the access point are pushed within a given period of time Look for any of these identifier marks to check if your access point is WPS certified Wi Fi PROTECTED SETUP Wi Fi PROTECTED Wireless networking You can find these WPS logos on the side back or top of your access point For more information on accessing the wireless settings and determining the WPS capability of your access point see the documentation that came with the access point or contact your system support person Configuring Wi Fi Protected Setup manually Note Make sure your access point wireless router is Wi Fi Protected Setup WPS certified For more information see the User s Guide If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS then push the WPS button on the wireless router Wait for the printer control panel to display a message to begin WPS configuration There might be a short delay before the message appears If nothing happens after 30 seconds then do one of the following Use THE PusH Button ConricuraTion PBC meTHOD 1 From the printer control panel navigate to gt Network Setup gt Wireless Networking gt Wi Fi Protected Setup gt Push Button Method 2 Follow the instructions on the printer display Use THE PERSONAL IDENTIFICATION Nu
59. ok instead of typing their e mail addresses repeatedly Use the ADF when scanning two sided pages if your printer supports duplex scanning and the ADF supports the original document size Use the scanner glass when scanning two sided pages if your printer does not support duplex scanning or the ADF does not support the original document size When using the ADF adjust the paper guides on the ADF to the width of the original document To easily retrieve a document after copying or scanning lift the ADF input tray When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass When the document to be e mailed is in place with the settings you want press bd to start scanning Scanning a document or photo to e mail 1 2 3 4 Load an original document or photo Touch Scan gt E mail Select the output file type you want to create Touch an option to enter or select the recipients e Enter E mail Address Enter the e mail address manually e Address Book Touch Sort by Name or Sort by Group and then select the contact e History Select the name or e mail address from the history list If necessary touch OK or Accept each time you make a selection 29 To enter additional recipients touch Add Recipient and th
60. ontrol panel touch Continue to print an alignment page N N H Notes e Install the color ink cartridges first Then use two hands to install the black cartridge e Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air 25 Close the printer Notes e The alignment page prints e Do not remove the page until printing is finished The alignment page may take a while to print e Streaks on the alignment page are normal and not an indication of a problem e The alignment page that prints may differ from the one shown e Recycle the alignment page Understanding the parts of the printer Note Some functions are available only in select printer models The customer support label that is located near the ink cartridge access area contains the ink compatibility information model number product Web site and technical support number About your printer 12 Use Usethe Scanner unit e Access the ink cartridges and printhead e Remove paper jams Ink cartridge access area Install replace or remove ink cartridges Ethernet port Connect your printer to a computer a local network an external DSL or a cable modem USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable ADF tray Note Do not load postcards photos small
61. ore you can dial the actual fax number or telephone number If the printer is in an office setting or in a private branch exchange then this can be a specific number that you need to press so you can make a call outside the office 1 From the home screen navigate to gt Fax Setup gt Dialing and Sending gt Dial Prefix 2 Check the prefix If the prefix is not correct then enter the correct prefix and then touch Accept Cannot receive faxes If the Fax troubleshooting checklist does not solve the problem then try one or more of the following MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP If the printer is sharing the line with other devices then make sure that the following are set e Auto Answer is on e The printer picks up on a greater number of rings than the other devices e The printer picks up on the correct distinctive ring if you subscribe to a distinctive ring service MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device If you are using a PBX system then make sure that the printer is connected to an analog port on the PBX You may need a digital line converter that converts digital signals into analog signals MAKE SURE TO FREE UP PRINTER MEMORY The printer saves an incoming fax to the printer memory before it prints the fax If the printer runs out of ink or runs out of paper while receiving the fax then the printer saves the fax so you can p
62. orking telephone DSL or VoIP line The line is working if you hear a dial tone e Make sure the paper exit tray is fully extended and the tray extension is flipped out e Depending on your printer model use the ADF when scanning two sided duplex pages e To easily retrieve a document after copying or scanning lift the ADF input tray e When using the ADF adjust the paper guide on the ADF to the width of the original document e When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image e Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass e When the document to be faxed is in place with the settings you want press lt b to send the fax Sending faxes using the printer control panel 1 Load an original document 2 Touch Fax 3 Send the fax To send a fax to a single recipient a Enter a fax number or touch Address Book or History to import a contact b Touch o To send a fax to multiple recipients broadcast fax a Touch Fax to Multiple and then touch Add a Number b Enter a fax number or touch Address Book or History to import a contact Repeat this step until you have entered the numbers of all the recipients Touch Accept every time you add a recipient c Touch lt b 40 C Warning Potential Damage Do not touch the cables or the 2 and po
63. oxes and need more information then see the documentation that came with your box or contact your Internet Service Provider ISP IMMIOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sure your access point is not positioned too closely to these devices MIOVE THE COMPUTER AND OR PRINTER CLOSER TO THE ACCESS POINT The range of your wireless network depends on many factors including the abilities of your access point and network adapters If you are having trouble printing then try placing the computer and printer no more than 100 feet apart CHECK THE WIRELESS SIGNAL QUALITY Printa network setup page and check the signal quality Ifthe signal quality is listed as good or excellent then another factor is causing the problem CHECK YOUR ADVANCED SECURITY SETTINGS e f you are using MAC Media Access Control address filtering to limit access to your wireless network then you must add the printer MAC address to the list of addresses allowed to connect to the access point e If you set the access point to issue a limited number of IP addresses then you must change this so that the printer can be added Note If you do not know how to make these changes then see the documentation that came with the access point or contact the person who set up your wireless
64. p edge for landscape orientation e For short edged binding pages are bound along the short edge of the page top edge for portrait orientation and left edge for landscape orientation 4 Press lt b and then follow the instructions on the display Canceling copy jobs To cancel a copy job press Sa Scanning stops and the printer returns to the previous menu Scanning Scanning Scanner glass Use the scanner glass for single pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings Use the ADF for multiple page documents Note The ADF is available only on select models If you purchased a printer without an ADF then load original documents or photos on the scanner glass Tips for scanning e Use the scanner glass when scanning two sided pages if your printer does not support duplex scanning or the ADF does not support the original document size e When using the ADF adjust the paper guide on the ADF to the width of the original document e When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image e Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass e When the document to be scanned is in place with the settings you want press lt lt to start scanning Scanning to a local compute
65. pecting it CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm Contents 3 Contents CODVINE eccrine EEE E E 0 TOS OR CO MONE eiaeiiai 26 Important safety FOLIATION cccccccccccccccccccccccccccccccccccccccccccccccced i PY 6 M NE CONIO aer i a A AA RE E E era E A OAE A 26 About your printer sssessessssessssssssssssosossssossosossssossssssossssosssssssess D Making a two sided duplex copy aUutomatically cscccsesecssessecseeeseccseeeseeeseseeeeeesees 26 Finding information about the printer cccccccsccccsessssesecsessesessesecscscssesucsesssstssesusscstsseeseaeeneees 5 Canceling CODY FOO SinccsecestccadieaescarhacaseiedscendietresaddansnsivaianiesuderninecRoareeaneetsanaeoraniniienanuane ric 26 Minimizing your printer s environmental IMPaACt ccceccesesececsssececceeeseeeseasececeeeeseeeeeees 5 Scanning 27 Pr 7M OE aaa e E A aa sunitepsced anes ta otanenadeaenimmedsanenesisdnd sede aanes 6 A r TOS FOR n U E E E E E A E O N A E ese 27 RAIES AEE IE g E E E E T A A I EAE E i z Scanning to a local COMPULEN sissideessidcsdsvactaccesencssscnnduesoursaiestnganssdavanssansdeaweadeaddsecaonteseeautenwes 27 TNE UNE I O eE E E EN EE E want di i Scanning to a network COMPULED iccxssisacrccsnmarorecscunanenrenesaetandedenteunbarnedeonnduled
66. plitter Plug the phone splitter into the Phone Line Setup 1 Printer is connected directly to a cable modem 1 or Phone Port and then plug the printer and telephone into the splitter Make sure you use a phone splitter not a line splitter To make sure that you are using the correct Follow this setup if you normally connect your telephone to a cable modem splitter plug an analog telephone into the splitter and then listen for a dial tone Setup 2 Printer is connected to a wall jack cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem Your cable telephone service comes from the wall jacks To connect 1 Connect one end of a telephone cable to the port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem The port labeled Phone Line 2 or Fax Port is not always active You may need to pay extra to your cable provider if you want to activate the second phone port EXT LINE C 3 Remove the protective plug from the port of the printer and then connect the telephone to the port Tips for this setup To connect e To make sure that the phone port on the cable modem i
67. point toward e An adapter may be necessary if your flash the printer drive does not fit directly into the port e If necessary connect the memory card to the adapter that came with it e Make sure that the memory card inserted is supported by the printer For more information see Supported memory cards and file types on page 15 e The card reader light comes on when a memory card is inserted and blinks when a memory card is being accessed Warning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas shown while actively printing reading or writing from the memory device A loss of data can occur SD MS Duo vmg About your printer The Memory Device screen appears on the display Notes e Ifthe printer does not recognize the memory device then remove and reinsert it e ifa flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot then the display prompts you to choose which memory device to use 16 Ordering and replacing supplies 17 Notes Ordering and replacing supplies e To get more ink order high yield ink cartridges e Depending on your country or region you may get the ink cartridges individually or in packs e You can order a mix of standard ink cartridges and high yield ink cartridges depending on your needs Ordering ink cartridges Lexmark Pro910
68. press ly to switch to Sleep mode Press and hold ly for three seconds to turn off the printer Return to the previous screen Exit from one menu level to a higher one Touch screen display Navigate the printer menus Note The display is turned off Change settings in Sleep mode View printer messages and animation Start a job depending on which mode is selected 13 A l Use E T 7 7 View Help text messages View the Tutorial when on the home screen oo Understanding the home screen After the printer is turned on anda short warm up period occurs the display shows the home screen Use the home screen selections to initiate an action such as copying or faxing or to change the printer settings Note Some functions are available only in select printer models 1 2 3 4 O1 Memory Smart Device Solutions Access the scan menu and scan documents About your printer Access the fax menu and send faxes View select print or attach photos and documents to e mail Note This icon appears only when you return to the home screen while a memory card flash drive or PictBridge enabled camera is connected to the printer SmartSolutions Access the SmartSolutions menu Ba bm Ink levels icon e View the current ink levels of the installed cartridges a e Access cartridge maintenance and information functions Setup icon Access the setup menu and change printer settings A
69. protecting the environment and are continually improving our printers to reduce their environmental impact By selecting certain printer settings or tasks you may be able to reduce your printer s environmental impact even further Conserving energy e Activate Eco Mode This feature sets the screen brightness to low and sets the printer to change to Sleep mode after the printer is left idle for 10 minutes e Select the lowest Sleep timeout The Sleep feature puts the printer in a minimum power standby mode after the printer has been idle for a set amount of time the Sleep timeout e Share your printer Wireless network printers allow you to share a single printer among multiple computers thus conserving energy and other resources Conserving paper e Print more than one page image on one side of the paper The Pages per Sheet feature allows you to print multiple pages on one sheet You can print up to 16 page images on one side of a sheet of paper e Print on both sides of the paper Duplexing lets you print on both sides of the paper manually or automatically depending on your printer model e Preview print jobs before printing Use the preview features found in Toolbars the Print or Print Preview dialog or the printer display depending on your printer model e Use recycled paper e Reduce the margins of documents to be printed e Scan and save To avoid printing multiple copies you can scan documents or photographs and save t
70. r 1 Load the original document 2 From the home screen touch Scan gt Computer gt USB Connected Computer 27 The USB connected computer is the default destination that will receive the scan Note Make sure the scan software is installed on the destination computer 3 Select the output file type you want to create and other scan options If necessary touch Accept each time you make a selection 4 Press hb The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning to a network computer 1 Load the original document 2 From the home screen touch Scan gt Computer 3 Touch the name of the destination computer Notes e Make sure the scan software is installed on the destination computer e Make sure the printer can communicate with the destination computer e You may be prompted to enter a PIN if the computer requires it e To assign a computer name and a PIN to the computer see the Help for the printer software associated with your operating system 4 Select the output file type you want to create and other scan options If necessary touch Accept each time you make a selection 5 Press lt b The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning to a flash drive or memory card Before you begin make sure your flash drive or memory card is not write p
71. r Run box type control printers Press Enter or click OK Right click the printer and then select Properties or Printer properties from the menu Click the Ports tab Click the box next to Enable bidirectional support if it is not already checked Click Apply gt OK and then try to print again 53 Notices Notices Edition notice December 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent pro
72. rint it later However if the printer memory is full then the printer may not be able to receive more incoming faxes An error message appears on the touch screen when the printer memory is full Resolve the error to free up space in the printer memory MaKe SURE THAT FAX FORWARDING IS DISABLED From the home screen navigate to gt Fax Setup gt Ringing and Answering gt Fax Forward gt Off gt Accept INCREASE THE RINGER VOLUME If you set the printer to receive faxes manually Auto Answer Off then increase the ringer volume 49 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually Auto Answer Off then you need to enter the correct code when a fax comes in so that the printer can receive it 1 From the home screen navigate to gt Fax Setup gt Ringing and Answering gt Manual Answer Code 2 Copy the manual answer code that appears on the touch screen Note The default code is 9 but for increased security you can change it to a number that only you know Cannot run the fax software The printer must be connected to a telephone DSL VoIP or cable service before you can configure the fax settings in the fax software MAKE SURE A FAX DRIVER IS INSTALLED The fax option is available for use only with the PostScript driver or the Universal Fax Driver For information on installing these drivers see the Software and Documentation CD MAKE SURE THE PRINTER
73. rking Print and scan from anywhere in your home or office over a secure wireless or Ethernet network as well as share the printer among multiple computers Intuitive touch screen Use the full featured color touch screen for fast easy access to all the printer menus The large screen also allows you to view and print photos directly from your digital camera or memory device without using a computer Print Print documents and PDFs quickly from a computer or from a USB flash drive Built in two sided printing lets you save money and the environment Copy Copy documents and photos with one touch computer free black or color copying Enjoy 25 to 400 reduction and enlargement capacity Scan Scan documents and photos fast and easily with the high resolution scanner Easily scan to a memory device or to multiple laptops or computers over a secure wireless network with up to 1200 dpi optical resolution Fax Do standalone black and color faxing at 33 6Kbps modem speed Other fax features include 99 speed dials automatic redial junk fax blocking and caller ID Photo printing Print high quality long lasting photos directly from digital memory cards PictBridge enabled digital cameras or USB flash drives SmartSolutions Simplify printer tasks that you frequently repeat by creating and customizing your printer solutions Using the SmartSolutions toolkit on the Web you can choose the printer tasks that you often perform apply yo
74. rotected 1 Load the original document 2 From the home screen touch Scan gt Memory Device 3 Insert the flash drive or memory card Notes e The printer reads only one memory device at a time e Ifa flash drive is inserted into the USB port while a memory card is in the card slot then a message appears on the display prompting you to select which memory device to use 4 Select the output file type you want to create Scanning 5 Set the color quality original image size and the other scan options If necessary touch Accept each time you make a selection 6 Press Pb and then follow the instructions on the display The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning directly to e mail using the printer software Make sure you have set up your e mail settings before proceeding For more information see the section on e mailing in the User s Guide For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 Click ate or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home gt select your printer gt Scan 5 Select Email photo Email document or Email PDF Note You can select Email document only if an OCR application is stored on your computer Scanning starts and the scan progress dialog appears When the scan is
75. rts while sending a fax Tips e You can broadcast a fax to up to 30 recipients e Touch More Options to set a color or black and white fax adjust the quality of the fax set the size of the document add a cover page schedule the fax or view pending faxes Sending faxes using the computer For Windows users 1 With a document open click File gt Print 2 Make sure the appropriate printer is selected and then click Properties Preferences Options or Setup 3 Click the Fax tab and then make sure Enable Fax is selected 4 Enter the recipient fax number or numbers in the Fax number s field You can enter fax numbers manually or by using the Phone Book feature 5 If necessary enter a prefix in the Dialing Prefix dialog 6 Select the appropriate paper size and page orientation 7 Select Include Cover Page with Fax and enter the appropriate information if you want to include a cover page with the fax 8 Click OK For Macintosh users 1 With a document open choose File gt Print 2 Fromthe Printer pop up menu select the fax version of your printer Note In order to see the fax options on the Print dialog you must use the fax driver for your printer If the fax version of the printer is not on the list then choose Add a printer and then choose the fax version of the printer 3 Enter the name and number of the recipient 4 Click Fax Faxing Receiving faxes Tips for receiving faxes When receiving fax
76. s 20 Using the Windows printer software s sessssseresrssrrresssrrrserssserersrserersrsersrrresereesssesreeo 20 Using the Macintosh printer SOftWALEC ccccccsesseccecceeececcecsessceceeessusececssueuceeeeeeeaeeeseeeaees 21 U TEO E EEE E EE TE E 2 S F SU E EA E ae pen S A E E E E P E T 29 Canceling an e Mall isiccussescaiscexacrnecaviceaissdarsanvennin E r EENAA AEEA AERE RS 29 Setting up the printer to fAaX cccccccscscsscscscscsccccccsceccscscssessessssee DO Step 1 Connect the printer to the telephone line ce eccecceseececeseeceeeeseeeeeeseeeeaeeeeeenes 30 step 2 CHECK the dial COME araricrsucsii nnani ia E ANEA i aN 37 Step 3 Set your fax name and fax NUMDEL ccccccesesecceseseceeseeececseseceeeeseeeeeseceeaeaeeeeseges 38 Step 4 Set the printer to receive faxes automatically or Manually ccccseseeeeeeneeees 38 Step 5 Set the number OF TINGS vases sisreiacvsesiransiaedaenemieartatn ars ammatieev EAE ET omaenats 38 Step 6 Create a contact IS Baca siesunssadeustinecedacunsiccns asndteicnusleunnenenedsansnsanseeacexabeadapemtacustonduesns 38 EE E EREA A E E E A ER O OEE i PED EMI V eh OSU UN Ee cece cc ce teat A A TEESE E E E 23 SE VI TS sterasetcts cetera AE A ean cendens ales E T N O 40 Printing on both sides of the paper duplexing autoMaticall y ccccceeeeeeeeeeeeeeeeeeees 23 B oae NN TASS E S E E E 41 Printing photos using the printer control panel
77. s active plug an analog telephone into the i 1 Connect the cable from the wall jack to the port of the printer phone port and then listen for a dial tone If you hear a dial tone then the port is active C 2 Remove the protective plug from the port of the printer and then connect the telephone to the port Setting up the printer to fax Scenario 5 Country or region specific setup Different countries or regions have different types of telephone wall jacks The standard wall jack adopted by most countries or regions is the Registered Jack 11 RJ 11 You need to have an RJ 11 plug ora telephone cable that has an RJ 11 connector so you can connect a device to an RJ 11 wall jack J The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ 11 connectors If you have a different type of connector in your country or region then you may need to use an RJ 11 adapter 35 Connecting the printer to a non RJ 11 wall jack LINE To connect 1 Connect one end of a telephone cable to the port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the wall jack Setting up the printer to fax 36 Notes France Netherla
78. scan 28 Personal Identification Number method using 43 phone book 38 phone plug 35 phone splitter 33 photos printing using printer control panel 24 scanning to e mail 29 PictBridge and USB port location 12 power supply port location 12 Print dialog launching 21 print job canceling 24 print troubleshooting cannot delete documents from print queue 47 printer features 6 models 6 setting up 6 printer control panel buttons and icons 13 location 12 printer does not respond 47 printer features 6 printer models 6 printer printing blank pages 47 printer problems basic solutions 45 printer software installing 20 printer solutions 44 printers supported 24 printhead aligning 18 printhead access area location 13 printhead nozzles cleaning 19 printing documents 23 network setup page 50 on both sides of the paper 23 photos using printer control panel 24 two sided 23 publications finding 5 Push Button Configuration method using 43 R receiving faxes Auto Answer setting 38 41 automatically 41 manually 41 tips 41 recycling 5 replacing ink cartridges 17 RJ 11 adapter 35 S safety information 2 30 scan job canceling 28 scanner unit location 12 scanning creating a PDF from scan 28 documents for e mailing 28 tips 27 to a flash drive 27 to alocal computer 27 to a memory card 27 to anetwork 27 to anetwork computer 27 using the touch screen 27 selecting the wireless port 52 sender information registering 38 sen
79. t of the computer The USB port is marked with oS Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges If the Before you troubleshoot checklist does not solve the problem then try one or more of the following REPLACE THE INK CARTRIDGES For more information see Replacing ink cartridges on page 17 Note Make sure that the cartridges click firmly into their matching color slots CLEAN THE PRINTHEAD NOZZLES 1 Load plain unmarked paper 2 From the home screen navigate to a s gt More Options 3 Touch Clean Printhead or Deep Clean Printhead A cleaning page prints ALIGN THE PRINTHEAD 1 Load plain unmarked paper 2 From the home screen navigate to ais gt More Options gt Align Printer An alignment page prints Note Do not remove the alignment page until printing is finished Printer is busy or does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on and off slowly then the printer is in Sleep mode Press ly to wake up the printer If the printer will not come out of Sleep mode then reset the power 1 Unplug the power cord from
80. t the printer to pick up on any number of rings e If you have multiple numbers on a single line or if you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically Receiving faxes manually 1 Make sure that Auto Answer is off a From the home screen navigate to gt Fax Setup gt Ringing and Answering gt Auto Answer b If Auto Answer is not set to Off touch Off and then touch Accept 41 2 When the telephone rings and you hear fax tones when you pick up the handset press I on the printer or 9 on the telephone attached to the printer Note The default code for answering faxes manually is 9 but for increased security you can change it to a number that only you know You can enter up to 7 characters for your code The valid characters are the digits 0 9 and the characters and L Warning Potential Damage Do not touch the cables or the 2 and ports while actively receiving a fax Wireless networking Wireless networking Information you will need to set up the printer ona wireless network To set up the printer for wireless printing you need to know e The name of your wireless network which is also known as the SSID Service Set Identifier e If encryption was used to secure your network e The security key either a WEP key
81. the SSID of the network that the printer is connected to a From the printer print a network setup page b Inthe Wireless section look for SSID 3 Compare the SSID of the computer and SSID of the printer If the SSIDs are the same then the computer and the printer are connected to the same wireless network If the SSIDs are not the same then run the utility again to set up the printer on the wireless network used by the computer For Macintosh users with an AirPort base station In Mac OS X version 10 5 or later 1 From the Apple menu navigate to System Preferences gt Network gt AirPort The SSID of the network that the computer is connected to is displayed in the Network Name menu 2 Write down the SSID Troubleshooting In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications gt Internet Connect gt AirPort The SSID of the network that the computer is connected to is displayed in the Network menu 2 Write down the SSID For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and then continue to step 2 If you do not know the IP address of the access point then do the following a From the Apple menu navigate to System Preferences gt Network gt AirPort b Click Advanced or Configure c Click TCP IP The Router entry is typically the access point 2 Type your user name and password when prompted and
82. the menus to add a contact or a fax group You can add up to 89 contacts and 10 fax groups Note In some models entries 1 89 are for individual contacts and entries 90 99 are for fax groups Enter the entry number before entering the contact name and fax number of the contact Setting up the printer to fax Using the fax software If you are connecting the printer to a computer then you can also create a contact list using the fax software For Windows users 1 Click ate or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home gt select your printer gt Fax gt Edit contact list The Contacts tab of the Printer Setup Utility opens For Macintosh users 1 From the Finder navigate to Applications gt select your printer folder 2 Double click Printer Settings 3 Click the Contacts tab e To add contacts click the Individuals tab e To add fax groups click the Groups tab For more information on the fax software click Help or 39 Faxing Faxing Note The fax function is available only in select printer models CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm Sending faxes Tips for sending faxes e Make sure the printer is on and connected to a w
83. the wall outlet and then wait 10 seconds 2 Insert the power cord into the wall outlet and then turn on the printer If this problem persists then check our Web site for updates for your printer software or firmware 47 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer Note Make sure the printer is not in Sleep mode Press and hold ly for three seconds to turn off the printer 2 Unplug the power cord from the wall outlet and then pull out the power cord from the power supply 3 After one minute reconnect the power cord into the power supply and then plug the power cord into the wall outlet 4 Turn on the printer Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print then the computer and printer may not be communicating RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CHeckK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with oS Note If you continue to have problems then try another USB port on t
84. then click OK 3 Inthe Wireless settings section look for the SSID 4 Write down the SSID security type and the WEP key WPA passphrase if shown Notes e Make sure you copy the network information down exactly including any capital letters e Store the SSID and the WEP key or WPA passphrase in a safe place for future reference MAKE SURE YOUR OS Is COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10 5 or later Communication not available message displays when printing wirelessly Try one or more of the following MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled then you may see the Communication not available message on your computer screen when you attempt to print wirelessly This can occur if the laptop hard drive has powered down If you see this message then wait a few seconds and then try to print again The laptop and printer require a few seconds to power up again and reattach to the wireless network 52 If you see this message again after you have waited long enough for the printer and the laptop to attach to the network then there may be a problem with your wireless network Make sure that the laptop and printer have both received IP addresses For Windows users 1 Click un or click Start and then click Run
85. ur custom settings and download them to your printer as shortcuts that you can easily access anytime You can also customize your printer with solutions that display your online calendars online photo albums RSS feeds and more Shortcuts Save a set of frequently used printer settings available for a given task and then assign a shortcut name and shortcut number to it When you want to perform a task with those settings you can simply select the shortcut number on the printer instead of going through the usual process of adjusting the settings and options Eco Mode Save energy by activating Eco Mode It automatically dims the printer display light and puts the printer into Sleep mode after a specified period of inactivity Setting up the printer 1 Unpack the printer Notes e Do not attach the USB cable until prompted to do so e Place the printer near the computer during setup If you are setting up on a wireless network then you may move the printer after setup is complete e Contents may vary by model and region Some functions are available only in select printer models About your printer 2 Toinitiate printer setup using a computer insert the installation software CD or download the printer 4 Pull the paper tray completely out of the printer driver With a CD or DVD drive Windows Macintosh Without a CD or DVD drive or for Linux Download the printer driver from www lexmark com 4 5 Move the paper gui
86. use undesired operation Any questions on this statement should be directed to Director of Lexmark Technology amp Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 For additional compliance information see the online documentation Federal Communications Commission FCC compliance information statement This product complies with Part 68 of the FCC Rules See the product online documentation for additional compliance information Index Index A Address Book 38 ADF output tray location 12 aligning the printhead 18 answering machine setting up 30 Automatic Document Feeder ADF location 12 Automatic Document Feeder ADF tray location 12 B bidirectional communication enabling 52 broadcast fax sending immediately 40 buttons printer control panel 13 C Caller ID setting 38 canceling copy job 26 e mail 29 print job 24 scan job 28 cannot delete documents from print queue 47 cannot print over wireless network 50 cannot print through USB 47 cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 cartridges ink ordering 17 checking an unresponsive printer 45 checking the dial tone 37 checklist before you troubleshoot 45 fax troubleshooting 48 cleaning printhead nozzles 19 Communication not available message 52 configuring Wi Fi Protected Setup PBC Push Button Configuration method 43 PIN Personal Identification Number method
87. ver the call e If you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically Setting up the printer to fax Setup 3 Printer is sharing the line with a telephone subscribed to voice mail service To connect 1 Connect the cable from the wall jack to the port of the printer Cr 2 Remove the protective plug from the port of the printer and then connect the telephone to the port Tips for this setup e This setup works best if you subscribe to a distinctive ring service If you have distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically e If you have only one telephone number on your line then you need to set the printer to receive faxes manually Auto Answer Off 32 When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax e You can also set the printer to receive faxes automatically Auto Answer On but you need to turn off the voice mail service when you are expecting a fax This setting works best if you are using voice mail more often than fax Scenario 2 Digital Subscriber Line DSL

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