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Gateway 3801HGV Network Router User Manual

1. Configuring Broadband Settings Diagnostics Status LinkConfiguration Routing Multicast DNS Resolution Summary Status Internet Connected DSL Link Connected Refer to the following table for description of the Summary Status parameters listed on the Status page Internet Status of the Internet Connection This displays Connected when the ISP acitvates your Internet connection DSL Link Status of the DSL connection This displays Connected when the DSL port of the gateway is connected to the telephone jack Ensure that your service provider activates the VDSL connection The following figure displays the Internet Details section of the Status page Viewing Broadband Status 35 HomePortal 3801HGV Gateway User Guide Internet Details Broadband Link Type Connection Type User Name Current Internet Connection IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS Host Name Domain MAC Address MTU PPPoE Access Concentrator PPPoE Service Configuring Broadband Settings Built in modem YDSL PPPoE test 172 16 8 16 255 255 255 255 172 16 8 1 202 54 29 5 202 54 10 2 00 26 50 7d 86 90 1492 labdefault Refer to the following table for description of the Internet Details parameters listed on the status page Broadband Link Type Connection Type Type of broadband connection Identifies the method by which the gateway connects to the
2. Viewing Broadband Status 37 HomePortal 3801HGV Gateway User Guide Rate Configuring Broadband Settings Upload and download speeds in kilobytes per second Max Rate Maximum speed attained while uploading and downloading the data in kilobytes per second Noise Margin Current downstream and upstream noise margin in dB Attenuation Current downstream and upstream DSL attenuation in dB Output Power Current downstream and upstream DSL transmit and receive power in dB Protocol Protocol used to communicate between your gateway and your ISP Channel Setting in this field is determined by your ISP s DSLAM equipment Values are Fast or Interleaved DSLAM Vendor Information Lists information about the DSLAM including country DSLAM vendor and specifics Rate Cap Configured DSL service downstream speed Attenuation 300kHz Measurement of the decrease in downstream signal strength in kilobytes per second Required Impulse Noise Protection Measurement of how much impulse noise can be mitigated Dependent on the current line configuration Uncanceled Echo Measurement of the uncancelled echo relative to the background noise on the line This is an indication of how much the uncancelled echo is affecting DSL performance rather than an absolute measurement of the uncancelled echo VCXO Frequency Offset Indicates the difference of crystal frequency in
3. IGMP Group Interface Reference Count Number of processes belonging to the IGMP group interface Viewing Multicast Statistics 46 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Resolving Domain Name Objective To manually add a domain name for resolving the IP address of the networked devices This task allows you to name network devices such as printers or Web servers so that they can be easily accessed by other users on the network Note Confirm that the domain name is not in use Resolving Domain Name 47 HomePortal 3801HGV Gateway User Guide Steps Configuring Broadband Settings 1 Navigate to Settings gt Broadband gt DNS Resolution The Domain Name Server Resolution page appears ew Home Services System Info Broadband Status Link Configuration LAN Routing Multicast Site Map Firewall Domain Name Server Resolution Logs Manually define a Domain Name and IP Address to resolve Add a New DNS Name DNS Name IP Address Test Name resolution table DNS name John homeportal officeportal gateway 2wire net igateway gateway api home dsidevice home unknown00CO26A30BF1 Mkirloskar localhost 2 Enter a name for the network device in the DNS Name text box 192 168 1 253 Add To Name Resolution Table IP Address Entry Type 127 0 0 1 192 168 1 192 168 1 192 168 1 192 168 1 192 168 1 192 168 1 192 168 1 192 1
4. To create an application profile that bypasses the firewall settings 1 Navigate to Settings gt Firewall gt Applications Pinholes and DMZ The Allow device application traffic to pass through firewall page appears Click Add a new user defined application in the Edit firewall settings for this computer section This lets you create an application profile that is not included in the application list An application profile configures the gateway firewall to let the application specific data pass through The Firewall Application Profile Definition page appears Configuring Firewall Settings 75 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings eW Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Applications Pinholes and DMZ Advanced Configuration Firewall Application Profile Definition Ifthe desired application requires multiple ports of both TCP and UDP ports you will need to add multiple definitions Current definitions for this profile are shown in the Definition List below Application Profile Name Test Create Application Definition Protocol TCP upreO Port tor Range From 72 To g0 86400 TCP default 6400 seconds UDP default 600 seconds Protocol Timeout Map to Host Port Default blank same port as above Application Type PPTP virtual private network server VW Note In
5. 0 0 eee eee 9 Accessing the User Interface 0 c eee eee 11 system Link TabS 2002 noori naoi ede e ed ia oia sa oia ODE pa Ta i HE 12 SUMMA ese eo pe bee Pd weed intar pr Enea ph nie i benwnes hee pad 12 Quick Service Links auauua eee tee e nee 12 Home Network Devices 2 ee eee bee ee eee 13 Top Networking Features 0 0 0 teas 13 Configuring Internet Connection 0 0 eee ee eee eee 14 Viewing Subscribed Services StatuS 0 000 cee eee eee eee 17 Configuring Voice Based Services 0 0 eee eee eee eee 19 Viewing Status 25 gaere bead ete ad veh eae eae he eee bade heed tan 19 Configuring SIP Server 6 2 ec be eee be eee eee ee ee eee bbe ee bee nee eee 20 Configuring Phone LineS 1 0 eee 22 Configuring PRONES ssi sen eee eee Pion eae dnia akada oe dane ede 23 Viewing External Line Statistics 0 0 0 nee 24 Setting Up System Information 00 eee eee 27 Viewing System Information 0 0 0 0 cette eee 27 Setting Up System Password 0 cece ete 29 iii HomePortal 3801HGV Gateway User Guide Contents Setting Default System Password 0 0 00 tee 29 Creating Your System Password 0 00 aaau eana 30 Configuring Date and Time 6 6 ete 30 Automatically Setting up Date and Time 2 00 0020 c ee eee eee 31 Manually Configuring Date and Time 6 2 eee 32 Enabling Event Notifications 0 0 0 tte nee
6. 0 0 0 0 00 00 0 0 0 0 00 00 0 0 0 0 00 00 0 0 0 0 00 00 0 0 0 0 00 00 0 o 0 0 00 00 0 0 0 0 00 00 10 10 0 0 05 57 0 0 0 0 00 00 0 o 0 0 00 00 18274 18274 0 1 05 47 0 0 0 0 00 00 29 29 0 13 00 05 Refer to the following table for description of the DSL Link Errors parameters listed on the status page Link Retrains Number of DSL retrains since the gateway was last restarted and the time elapsed since the last retrain DSL Training Errors Training Timeouts Number of failed DSL retrains since the gateway was last restarted and the elapsed time since the last failed retrain Number of timeouts waiting for response from ATU C since the 2Wire gateway was last restarted and the elapsed time since the last initialization timeout Loss of Framing Failures Number of DSL loss of framing failures since the gateway was last restarted and the elapsed time since the last line search initialization Loss of Signal Failures Number of DSL loss of signal failures since the 2Wire gateway was last restarted and the elapsed time since the last loss of signal failure Loss of Power Failures Number of DSL loss of power indications from the ATU C since the gateway was last restarted and the elapsed time since the last loss of power indication Loss of Margin Failures Number of DSL loss of margin failures at current data rate since the 2Wire gateway was last restarted and the elapsed time since the last loss
7. 4444 States Regittering Sute kihe Registration Statws Terestarep 2009 12 0170 42 24 05 40 Regtveamon arver Agoress Last Regraman Mesage FAREO TIMED OUT Raney inmerval Call Summary Cirrem Call Last Completed Call Call Tirmestarep nwa na Type Onceening Ostgaingh NIA NIA Quranion on secondst o 0 Codec in ose NA NA Far en Heat information O 0 000 0 00 00 Farcend Caller information Nia NA Cumulative S nce Last Reset Laat reset Orrastarsp NIA neoreber of Calls o Duration fin seconda Narster of beccrning Fated Cala O Nurster of Ounpeieg Failed Cals Call Statistics Call Type RIC Orection RTP packet loss a g o RTP packet toss percerviage GAON OGON 0 09 0 00 Total RTOP packets a o Aug berer arrwal jer Da mg Max inter arrtwal jeder et mik Sam of inter aeerval piter On reat Suen of ineer aerval pier sard Sum of fraction lens Currem Call bast Call tun of fraction leas squared Max Ontoway delay On rest Sum of one way delay in mk Sum of ose way Slay yqamet Ang rousd tre wre n mal Max rung sp tre dn ras Sum af rownd trip time in rm Sum of rownd tip ume squared aaow e8 cB ceo Bo eo Bo Configuring Voice Based Services All Calls monng Oungeing wonn Orgar incoming Ouigerng p O08 To reset information about each configured line on this page scroll down and click the Reset button at the end of the information for that particular line You can view the following i
8. Internet Service Provider ISP The methods can be PPPoE PPPoA Direct IP User Name User credentials to connect with your ISP Your user name was either assigned to you or configured by you during the installation process The correct user name is required to successfully connect to the Internet Current Internet Connection IP Address IP address assigned by the ISP to the gateway for connecting to the Internet Subnet Mask Used in conjunction with your Internet address Default Gateway Primary DNS Secondary DNS Default gateway is a server that assigns an IP address to your gateway for accessing the Internet IP address of the primary DNS server that the gateway uses for DNS name resolution DNS allows Internet users to specify a name domain name to reach a Web page for example www domainname com instead of its Internet address for example 111 222 111 222 When you enter the name of a Web location URL the DNS looks up the name and resolves it to the Internet address of the Web page Used as a backup if the Primary DNS fails to respond Host Name Host name is a label that is configured on the gateway Domain Domain associates your gateway with your ISP on the broadband link MAC Address MAC address of the gateway MTU Maximum Transmission Unit is the maximum size of packets that are communicated on your ISP network PPPoE Access Concentrator PPPoE server na
9. This saves the Push Button configuration changes done for WPS Configuring Wi Fi Protected Setup 63 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring Local Ethernet Ports Objective To configure local Ethernet ports This task lets you configure the local Ethernet ports to connect to network devices that support speeds upto 10 Mbits LOBaseT UTP and 100 Mbits 1OOBaseTX and require a unique setting By default the Ethernet ports are pre configured to auto detect mode Steps 1 Navigate to Settings gt LAN gt Wired Interfaces The Ethernet Switch page appears 2ewWiR Home Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Wireless Wired Interfaces DHCP IPAddress Allocation Ethernet Switch Ethernet Networking Menable Port 1 Mode Auto detect v Port 2 Mode Fort Aous 100BaseTX Full Duplex Port 4 Mode 100BaseTX Auto 10BaseT UTP Full Duplex 10BaseT UTP Auto 2 Enable or disable the local Ethernet networking by selecting or clearing the Ethernet Networking check box 3 Match the mode of the Local Ethernet port located at the back panel of the gateway with the Ethernet port of the LAN client Select one of the following options from the Port 1 Mode drop down list e Auto detect e 100BaseTX Full Duplex e 100BaseTX Auto e 10BaseT UDP Full Duplex e 10BaseT UDP Auto Select the relevant modes for the remaining ports as mentioned in
10. To disable notifications 1 On the Event Notifications page clear the Broadband Status Notification and or Router Behind Router Detection check boxes 2 Click Save See Also Using Diagnostics Features on page 93 Troubleshooting 3801HGV Gateway on page 109 Enabling Event Notifications 33 CHAPTER 8 Configuring Broadband Settings This chapter provides information about the tasks you can perform in the Broadband tab Following are the links under the Broadband tab and associated tasks e Status Viewing Broadband Status on page 34 e Link Configuration Configuring Bridge Mode on page 40 e Routing Adding Static Routes on page 42 e Multicast Configuring IP Multicast Sessions on page 43 Viewing Multicast Statistics on page 44 e DNS Resolution Resolving Domain Name on page 47 Viewing Broadband Status This task lets you view the connectivity status Internet connection details modem type and traffic statistics You can also reset the page to view up to date information Note Broadband and Service LEDs must be solid green on the front panel of the device Also ensure that the user interface is accessible To view broadband status navigate to Settings gt Broadband gt Status The Status page appears The following figure displays the Summary Status section of the Status page 34 HomePortal 3801HGV Gateway User Guide EWR Home Services Settings Site Map System Info Broadband LAN Firewall Logs
11. an IP network it is also used to self test the network interface card of the computer or as a latency test Traceroute A computer network tool used to determine the route taken by packets across an IP network DNSquery A generic query resolution interface Testing Ping To test ping 1 Navigate to Settings gt Diagnostics gt IP Utilities and select ping in the Test Type drop down list The following page appears EWR Home Services Settings System Info Broadband LAN Firewall Logs Diagnostics Site Map IP Utilities amp Tests Test Type Host address Enable Name Resolution Test Depth Packet Size Test Results ping v Link Test Link Tree DSL IP Utilities NAT Syslog Resets 192 168 1 64 30 Times or Hops 64 Bytes Maximum 576 2 Type the host address in the Host Address text box Select the Enable Name Resolution check box if you want to find the IP address corresponding to the host address 4 Click Start to start testing You can view the results in the space provided The following figure displays the test results Testing IP Utilities 98 HomePortal 3801HGV Gateway User Guide es EWE Link Test Link Tree DSL IP Utilities NAT Syslog Resets IP Utilities amp Tests Test Type Host address 192 168 1 64 Enable Name Resolution Test Depth Packet Size 64 Bytes Maximum 576 Test Results Diagnostics imes or
12. 0 0 0 cette eee 111 Broadband ISS esS rri aed oe alate eee yd itil Beet ed el 111 LAN SSUES in ai eee dae de Obed ed De eee Ree ee 112 Firewall ISSu Si5 220 onde eevee Seats Seed E tae fae et S ah ee ate SRV nes be 113 Diagnostic ISSUCS 2 2 0 dee ede pe ped eee ebay dai ewes bord eee ei 113 APPENDIX A GIOSSAMNY irean fences eee ed Ak die ee eee ee EAREN R DARA ARE ERRANA eee Wee 114 APPENDIX B Regulatory Information 000 cee eee 117 Electricals 0c gees nee ope es Cate ee ee oe ae NE a ee ae ee 117 AG Adapter tgi c hates pict ee aed ell ele ba eee 117 Telecommunication Cord 1 0 cette eae 117 Internal Telephone ports VOIP 0 cette eee 117 Location Electrical Considerations 20 0 c eee ee eee 117 Equipment 503 220 e alee Shy ea i i ae A a 118 Declaration of Conformity 0 0 cette ee 118 FCC Industry Canada Compliance 00 e eee 118 Part 1 5 of FOC RUGS ceresc iin rege Ses oter tie vee Whee Reales te bees 118 TIA 968 Part 68 of FCC Rules IC CS 03 0 0 cee eee 119 MPE SAR RF Exposure Information 0 000 c cece eee eee 119 Contents v About This Guide The HomePortal 3801HGV Gateway Installation and Configuration Guide is designed to serve as a reference to install and set up the HomePortal 3801HGV gateway This guide contains the following major sections Introducing the HomePortal 3801HGV Gateway on page 1 Installing the HomePortal 3801HGV Ga
13. 2Wire gateway serial number for example 2WIREOO8 This name appears next to the Wireless icon on the Home page Note The HomePortal 3801HGV gateway can support up to 4 SSIDs It can support upto 4 wireless devices at a time Enable the broadcast of the SSID over the wireless network by selecting the SSID Broadcast check box This implies that the broadcasted SSID is visible to the users who are scanning to connect to a wireless network Note You can disable the broadcast of the SSID by clearing the SSID Broadcast check box When you disable SSID Broadcast the LAN client cannot scan and connect to your wireless network You have to manually add a wireless profile in the LAN client to connect to the wireless network instead of selecting the SSID name from a typical scan list Select a wireless channel radio frequency band from the corresponding drop down list box This is the access point used for your wireless network Wireless clients or wireless adapter cards auto detect the channels to use If you are having problems with your wireless network it could be due to radio interference You can change the wireless channel to see if interference is reduced on a different channel It is best to select Auto because a channel is automatically selected to minimize interference Click Save This ensures that the configured wireless setting is saved Securing the Wireless Network Using Encryption Key Objective To secure yo
14. 32 Enabling Notifications 0 0 0 0 cette ee 33 Disabling Notifications 0 0 0 teens 33 CHAPTER 8 Configuring Broadband SettingS 02 0 cece eee eee 34 Viewing Broadband Status 0 ttt nets 34 Resetting Statistics on Status Page 6 eee 40 Configuring Bridge Mode 0 cece neta 40 Adding Static Routes 02 525 calvin ee cal eee E certs oe ee ete ae 42 Configuring IP Multicast Sessions 1 0 0 cee 43 Viewing Multicast Statistics tees 44 Resolving Domain Name 0 00000 eet 47 CHAPTER 9 Configuring LAN Devices 0 00 cee eee eee eee eee 50 Viewing LAN Status 0 000 00 cette eee 51 Setting Up Wireless Network 0 00 00 c eee ete eee 53 Securing the Wireless Network Using Encryption Key 00000 eee eee 55 Securing the Wireless Network Using MAC Filtering 0 00 e eee ee eee 57 Allowing MAC Addresses 00 00 eee cette eae 58 Blocking MAC Addresses 0 0 0 cette teeta 59 Refreshing the List of Devices 1 0 eee eee 60 Deleting the Devices is reti teiti gia eb Oe ee be ee ele 60 Configuring Advance Wireless Settings 0 0 cee ee eee 61 Configuring Wi Fi Protected Setup 0 eta 62 Setting Up WPS through the PIN Method 00 cee eee eee ee 62 Setting Up WPS through the Push Button Method 00 eae ee 63 Configuring Local Ethernet Ports 0 0 c eee eee eee 64
15. Diagnostics Features Resetting Configuration To reset the configuration 1 Navigate to Settings gt Diagnostics gt Resets The Resets page appears The following figure displays the Configuration Resets section in the Resets page Configuration Resets Rasets the miraless AP settines an tha gateway to factory Wireless Configuration Reset Reset Gafaules Firewall Configuration Reset Reset Resets the firewall configuration to factory defawhs 2 Inthe Configuration Resets section a Click Reset for Wireless Configuration Reset if you want to reset the wireless AP settings to factory default b Click Reset for Firewall Configuration Reset if you want to reset the firewall settings to factory default Resetting Device to Factory Default In the Reset to Factory Default State section click Reset for Reset to Factory Default State if you want to reset the firewall settings to factory default Reset to Factory Default State Warning Resetting the system to the factory Gefault state may Cause your broadbasd connection to not function property and may require reconfiguration of the system to reconnect the broadband service Reset to Factory Default Stare Rasat Erase all saved changes and revert all configuraron p ranmatars to thee defauwh state Note Resetting device to factory default will erase all saved changes and revert all configuration parameters to their default status See Also Configuring L
16. Fi Protected Setup on page 62 e Wired Interfaces Configuring Local Ethernet Ports on page 64 Configuring HomePNA 3 1 on page 65 Viewing HomePNA Status on page 66 e DHCP Configuring DHCP on page 66 e IP Address Allocation Allocating IP Addresses on page 69 50 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Viewing LAN Status To view the LAN status page navigate to Settings gt LAN gt Status The Status page appears The following figure displays the Private Network section of the Status page 2Wwik Home Services Settings Site Map System Info Broadband Firewall Logs Diagnostics Status Wireless Wired Interfaces DHCP IP Address Allocation Private Network Router Gateway Address 192 168 1 254 Subnet Mask 255 255 255 0 Private Network DHCP Info Range 192 168 1 64 192 168 1 253 Allocated 1 Remaining 183 Timeout 1440 minutes Refer to the following table to understand the Private Network parameters listed on the Status page Parameter Desorption o Router Gateway Address IP address allocated to the gateway Subnet Mask Subnet mask allocated to the gateway Private Network DHCP Info Range Range of IP addresses available on the network Allocated Number of IP addresses allocated on the network Remaining Number of IP addresses remaining on the network Timeout Time in minutes before the DHCP lease must be renewed Viewing LAN Status 51 HomePorta
17. Firewall Logs Diagnostics Status Wireless Wired Interfaces DHCP IP Address Allocation Warning Modifying the settings on this page can impact the ability of devices to access your Private network DHCP Configuration Unchecking will stop the DHCP server from assigning IP addresses DHCP Server Enabled M DHCP cli DHCP Network Range If you change the IP address range you must renew the DHCP lease for all devices on the network OF 92 168 1 0 7 255 255 255 0 default Oi 72 16 0 0 255 255 0 0 O10000 255 255 0 0 O configure manually Router Address Subnet Mask First DHCP Address Last DHCP Address DHCP Lease Time 24 hours 24 hours default Select Default Address Allocation Pool for the DHCP Server Warning This selection modifies the default LAN network used by the DHCP server for address assignments to new devices The default setting is Private Network Change it only to Public Network when you want every new device getting a public address assigned The recommendation is Private Network You can change the setting for each individual on the IP Address Allocation page New Device DHCP Pool Private Network YW 2 Enable or disable the DHCP server by selecting or clearing the DHCP Server Enabled check box 3 Select a relevant radio button from DHCP Network Range to use the default range of IP addresses or configure the DHCP server manually If you are using the default range of IP address
18. Home Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Applications Pinholes and DMZ Advanced Configuration Firewall Status Firewall Active The firewall actively blocks access of unwanted activity from the Internet Current Applications Pinholes and DMZ Settings Custom Allowed Port Device Application Type Protocol Public IP Applications PP yp Number s Mkirloskar Age of Empires DirectX Game DirectPlay TCP 47624 172 16 8 16 host UDP 47624 172 16 8 16 PPTP virtual private TCP 72 80 172 16 8 16 network server 72 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Refer to the following table to understand the parameters listed on the Firewall Status page Firewall Status View whether firewall is enabled or disabled in this section Current Applications Pinholes View if any applications are hosted in this section and DMZ Settings Device Displays the name of the configured devices Allowed Applications Displays the name of the application that bypasses the firewall settings Application Type Displays the type of application Protocol Displays the protocol in use Port Number s Displays the port number assigned to the application Public IP Displays the IP assigned to the device Configuring Firewall Settings Objective To configure firewall settings in a way that special applications running on computers inside your home network are
19. IP address before the DHCP lease expires Select Private Network from the New Device DHCP Pool drop down list for assigning IP addresses to LAN clients from the private IP address pool Select Public Network to assign IP addresses to LAN clients from public IP address pool Public network selection is available only when bridge mode is enabled Note Change to the Public IP addressing only when used in conjunction with DMZplus or secondary subnet functionality that allows you to have public IP addresses routed through the device Click Save This saves the DHCP configuration changes Allocating IP Addresses Objective To allocate specific IP addresses to devices that are running in the DHCP mode and map devices to particular static or private IP addresses For Internet public hosting of application or servers associated with static addresses you can map a device to a specific static IP address or to the next unassigned address from the public pool Allocating IP Addresses 69 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1 Navigate to Settings gt LAN gt IP Address Allocation The Public Private NAT Mappings and Device IP Allocation page appears ew Home Services Settings Site Map System Info Broadband Firewall Logs Diagnostics Status Wireless Wired Interfaces DHCP IP Address Allocation Public Private NAT Mappings and Device IP Allocation This section allows you to configure th
20. Interval Mienable 2 Select the IGMP Proxy check box to enable the feature When IGMP Proxy is enabled the gateway issues IGMP host messages on behalf of the hosts discovered through standard IGMP interfaces In other words the gateway acts as a proxy for its hosts 3 Select the IGMP Snooping check box to enable the feature When IGMP Snooping is enabled the gateway analyzes all IGMP packets and selectively forwards multicast traffic only to those ports where particular IP Multicast streams are accepted 4 Select the IGMP Query Response Interval check box to enable the feature When IGMP Query Response Interval is enabled you control the number of IGMP messages allowed on the subnet during the specified duration 5 Click Save Viewing Multicast Statistics To view multicast statistics navigate to Settings gt Broadband gt Multicast The Multicast page appears Viewing Multicast Statistics 44 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings IGMP Interface Name IGMP Enable Query IGMP Fast Update IGMP Version 3 IGMP Robustness 2 IGMP Query Interval 125 IGMP Query Response Interval 10 0 IGMP Group Membership Interval default IGMP Startup Query Interval default IGMP Startup Query Count default IGMP Last Member Query Interval 1 0 IGMP Last Member Query Count default IGMP Maximum Host Groups 256 n IGMP Maximum Sources IGMP Query Count IGMP Framing Errors IGMP Inva
21. MAC Filtering 58 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page to configure the MAC filtering settings appears 2 Add the MAC address of the device in the Enter MAC address text box Add New MAC Address to List Manually Enter MAC address 0 1e tf2903 2c Adz To List 3 Click Add To List This populates the MAC address in the Allowed Devices pane Allowed Devices Blocked Devices OO 1c bf a8 0G ac x Rescan For Devices Delete Add New MAC Address to List Manually Enter MAC address Add To List Blocking MAC Addresses Objective This feature block wireless connection to all devices or an individual device based on the MAC address of the device Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears 2 Inthe MAC Filtering section click Edit Blocked Allowed Device List link The Wireless MAC Filtering page appears 3 Select the device you want to block from the Allowed Devices pane Note To select multiple addresses hold down the Shift or Ctrl keys while making your selections Using the Shift key lets you make your selections in a contiguous order while the Ctrl key selects the groups in a random order 4 Click gt gt This polulates the MAC address in the Blocked Devices pane Securing the Wireless Network Using MAC Filtering 59 HomePor
22. Settings gt LAN gt Wireless The Wireless page appears 2 In the Wi Fi Protected Setup section enable the WPS by selecting the Wi Fi Protected Setup check box 3 Select PIN from the drop down list Configuring Wi Fi Protected Setup 62 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Wi Fi Protected Setup Wi Fi Protected Setup M Default Enabled PIN W Enter the PIN 12345678 Status idle _ 4 Enter a 4 or 8 digit PIN in Enter the PIN text box The PIN method requires a 4 or 8 digit PIN 5 Click Set WPS This saves the PIN configuration changes done for WPS Setting Up WPS through the Push Button Method To set up WPS through the PIN method 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears 2 In the Wi Fi Protected Setup section enable the WPS by selecting the Wi Fi Protected Setup check box 3 Select Push Button from the drop down list Wi Fi Protected Setup Wi Fi Protected Setup Ml petault Enabled Push Button Enter the PIN Status idle 4 Locate and push the WPS button found at the front panel of the device The gateway provides a push button on the front panel to enable the synchronization between the AP and the client You do not have to connect any devices to the gateway to enable it simply push the button on the gateway followed by pushing the button on the client device De 3801HGV 5 Click Set WPS
23. Step 3 Click Save This saves the configuration changes done to the Local Ethernet ports Configuring Local Ethernet Ports 64 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring HomePNA 3 1 Objective To configure Home Phoneline Networking Alliance HPNA on the Cable port This task lets you configure HPNA interface on the Cable port of the gateway Steps 1 Navigate to Settings gt LAN gt Wired Interfaces The HPNA 3 1 Coax configuration page appears HomePNA 3 0 Coax HomePNA Networking Menable Select Output Jack Coan W Noise Margin 340 v Per 1063 Collection Interval 300 seconds HomePNA Status Save 2 Enable or disable HPNA by selecting or clearing the HomePNA Networking check box Select Coax or DSL from the Select Output Jack drop down list This is the type of gateway port that you use to connect to the set top box If you select Coax it implies that you are using CABLE port If you select DSL it implies that you are using DSL port NOTE TO REVIEWER Unsure whether the user can actually use the DSL port to configure the HPNA interface The device has only one DSL port which is used to connect Internet My understanding is that the device must have an addition RJ 11 port to configure HPNA interface Need inputs for the same 4 Select 493 or 340 from the Noise Margin drop down list This is the signal to noise ratio Signal quality is inversely proportional t
24. The password is case sensitive and can contain up to 31 alpha numeric characters with no spaces 4 Enter the same password in the Confirm New Password text box Enter a hint in the Enter a Password Hint text box A password hint can be a word a phrase or a question that can help you in case you forget your password Note Although not required it is strongly recommended that you enter a hint to act as a reminder 6 Click Save Configuring Date and Time Objective To configure the date and time of the system This task allows you to configure the correct date and time for your system You can either automatically set up the date and time or configure it manually Configuring Date and Time 30 HomePortal 3801HGV Gateway User Guide Setting Up System Information Automatically Setting up Date and Time To automatically set up date and time 1 Navigate to Settings gt System Info gt Date amp Time The Date amp Time page appears eW Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Password Date amp Time Event Notifications Current Time Settings Time Zone GMT 08 00 Pacific Time US amp Canada Tijuana Date Monday January 18 2010 Time 10 59 41 PM Time Configuration Manual Configuration override automatic time configuration Set Time ihh mm ss Set Date z lyyyyimmidd Daylight Savings T
25. beside the gateway icon Click an icon to access the relevant page directly Quick Service Links The Quick Service Links pane displays the Voice link Click the link to access the Voice page directly HomePortal 3801HGV Gateway User Guide Accessing the User Interface Home Network Devices The Home Network Devices pane displays all devices that are connected to the gateway You can Click the links to view the device details or view the shared files of the connected devices Top Networking Features The Top Networking Features pane provides shortcuts to directly access the most commonly used gateway pages Click a link to access the relevant page directly See Also Introducing the HomePortal 3801HGV Gateway on page 1 Installing the HomePortal 3801HGV Gateway on page 4 Configuring Internet Connection on page 14 CHAPTER 4 Configuring Internet Connection Objective To configure the Internet connection on the gateway You must have PPP Authentication credentials to complete this configuration Also ensure the Broadband LED on the front panel of the gateway is solid green and the first computer is communicating with the gateway Note PPP credentials are provided by your ISP Steps 1 Access the Home page of the gateway 2WiRE lt Home Services Settings Site Map Summary Broadband Wireless Firewall 3801HGY 27365Kb PS Network Status Serial Number T 2030Kbps Name Enabled 38091 3000054 2WIREOS
26. connected to the line as determined by the total RENS contact the telephone company to determine the maximum RENs for the calling area This product cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact 2Wire or your local 2Wire distributor or service center in the U S A for repair and or warrant information If the trouble is causing harm to the telephone network the telephone company may request you to remove this equipment from the netwo
27. continue to step 5 However if you want a limited range of IP addresses then go to step 4 Configuring DHCP 68 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Note 3801HGV supports four subnets simultaneously on the LAN The 192 168 1 0 255 255 255 0 default is used as a private subnet by the end user The 172 16 0 0 255 255 0 0 is used as the secondary subnet or public routed subnet by the end user The remaining options 10 0 0 0 255 255 0 0 and Configure manually are held in reserve to be configured and used by the service provider Select the Configure manually radio button for setting up a range IP addresses to be assigned to LAN clients To populate the text fields under this section refer to the following information a Enter the IP address of your gateway default is 192 168 1 254 used for all communication on your local devices in the Router Address text box b Enter the subnet mask default is 255 255 255 0 used for all communication on your local devices in the Subnet Mask text box c Enter the first IP address in the DHCP address pool that you will be distributing over the private network in the First DHCP Address text box d Enter the last IP address in the DHCP address pool that you will be distributing over the private network in the Last DHCP Address text box Enter a numerical value in the DHCP Lease Time text box This value represents the number of hours you can use the assigned
28. does not detect tailed router Router behind router detection not enabled Navigate to Settings gt System Info gt Event Notifications Select the Router Behind Router Detection check box Broadband Issues The following table provides information to troubleshoot broadband issues Unable to connect to the Internet Incorrect interface type Navigate to Settings gt Broadband gt Link Configuration Select the correct interface type from the Choose Interface type drop down list box Incorrect line type Navigate to Settings gt Broadband gt Link Configuration Select the correct line type from the DSL Line Selection drop down list box Incorrect connection type Navigate to Settings gt Broadband gt Link Configuration Select the correct connection type from the Connection Type drop down list box Incorrect PPP authentication settings Navigate to Settings gt Broadband gt Link Configuration Enter the correct Username and Password in the text boxes Routing is disabled This results in the device not getting the IP address automatically from the ISP Navigate to Settings gt Broadband gt Link Configuration Select the Routing check box Unable to get public IP address on LAN computers Gateway in route mode Disable the route mode This disables Routing and NAT on the gateway NOTE TO REVIEWER System Information Issues Suggest Routing and
29. granted Internet access To grant internet access to special applications you need to open firewall pinholes and associate the intended application s with a computer connected to your gateway If you cannot find a listing for your application you can define an application with the protocol and port information Also you can delete the application profile you have saved By default firewall provides maximum protection and blocks unsolicited inbound traffic Steps 1 Navigate to Settings gt Firewall gt Applications Pinholes and DMZ The Allow device application traffic to pass through firewall page appears Configuring Firewall Settings 73 HomePortal 3801HGV Gateway User Guide Site Map Firewall Status Applications Pinholes and DMZ Advanced Configuration Allow device application traffic to pass through firewall By default the firewall blocks all unwanted access from the Internet You can allow access from the Internet to applications running on computers inside your secure home network by enabling firewall pinholes Opening firewall pinholes is also known as opening firewall ports or firewall port forwarding To do this associate the desired application with the computer below If you cannot find a listing for your application you can create a user defined application with the protocol and port information To allow Internet traffic or users through the Firewall to your LAN devices applications and servers 1 Select
30. of functions which makes your home network safe convenient and greatly enjoyable This chapter offers an overview of the HomePortal 3801HGV gateway and describes its key features Overview The 2Wire HomePortal 3801HGV gateway is an advanced gateway that either the service provider or the subscriber can install It is a home networking device that provides an 802 11b g Wi Fi access point and switching functions for connecting personal computers and other home networked devices to the service provider network The gateway has 4 10 100 Ethernet ports to connect to computers or devices in the home It comes loaded with hardware capabilities that enable you to use VoIP and Video Streaming technologies What the HomePortal 3801HGV Gateway Does for You The HomePortal 3801HGV gateway gives you a seamless high speed Internet access amongst a host of other features Seamless Wireless Connectivity The gateway includes an integrated wireless access point that allows you to roam wirelessly throughout the home or office 2Wire high powered wireless technology helps to reduce wireless cold spots in the home The high power 400mW transmitter of the gateway increases wireless bandwidth throughout the coverage area Home Networking Share files printers and a broadband connection with every computer and other network ready device in the home or small office through the advanced LAN technology There are 4 Ethernet ports you can use to connec
31. or DHCP O Manually specify IP address settings pas subnet Mask Default Gateway OOOO O obtain DNS information automatically O manually specify DNS information O Secondary Server Domainname Use Broadband ips on Lane evi ow eins on he LAN to be confourea with Current IP subnet mask 172 16 8 12 7 255 255 255 248 Specify usable subnet mask DES Auto Firewall Open Fj System MAC Address use the built in system MAC address 00 26 50 7d 86 90 Ooverride the built in MAC address Specify MAC address Upstream MTU 15 HomePortal 3801HGV Gateway User Guide Configuring Internet Connection 3 Select Automatic Ethernet DSL from the Choose Interface Type drop down list This enables the gateway to automatically detect the type of connection used to connect to the Broadband service 4 Select Automatic from the DSL Line Selection drop down list This lets you select RJ 11 or coax interface for connecting the DSL connection to your gateway 5 Select PPPoE from the Connection Type drop down list PPPoE user credentials authenticate the subscriber on the server of the ISP 6 Enter the PPPoE Username and Password in the PPP Authentication and Settings section This information is provided by the ISP 7 Leave the PPP on Demand field as is unless otherwise indicated by your ISP If you increase the value the Internet connection becomes idle after that duration 8 Leave the selected radio buttons Obtain IP address
32. static IP to the device NOTE TO REVIEWER Unsure of the purpose for this field 5 Leave the WAN IP Mapping drop down list as is This menu reads Router WAN IP Address as the default selection Allocating IP Addresses 70 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices NOTE TO REVIEWER Unsure whether this field remains as is Any configuration change might bring up more options in the drop down list Need inputs for the same 6 Click Save This saves the allocated IP address to a specific device or devices 7 Restart the gateway to view the updated configuration on this page See Also Configuring Broadband Settings on page 34 Using Diagnostics Features on page 93 Troubleshooting 3801HGV Gateway on page 109 Allocating IP Addresses 71 CHAPTER 10 Configuring Firewall Settings This chapter provides information about the tasks you can perform in the Firewall tab Following are the links under the Firewall tab and associated tasks e Status Viewing Firewall Status on page 72 e Applications Pinholes and DMZ Configuring Firewall Settings on page 73 e Advanced Configuration Disabling Attack Detection on page 80 Controlling Inbound and Outbound Traffic on page 82 Configuring Firewall Security Enhancements on page 83 Configuring Application Layer Gateway on page 83 Viewing Firewall Status To view the Firewall status page navigate to Settings gt Firewall gt Status The Status page appears 2wWiR
33. the Resets page ew Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Link Test Link Tree DSL IPUtilities NAT Syslog Resets Warning Resetting or rebooting may take several minutes before broadband service is restored System amp Link Resets Clears the device list Devices will be re listed as the system rediscovers them Clearing the device list deletes many per device Clear Device List settings you may have made IP addresses host application mappings etc It is recommended you only do this when instructed to do so by customer care Reset IP PPP Refreshes the Broadband IP Address Reset Broadband Reestablishes your broadband link physical and logical Reset System Reboots your system 2 Inthe System amp Link Resets section a Click Clear if you want to clear the device list Devices will be re listed as the system rediscovers them Note Clearing the device list deletes many per device settings you may have made IP addresses host application mappings and so on It is recommended that you do this only when instructed by a customer support executive b Click Reset for Reset IP PPP if you want to refresh the broadband IP address c Click Reset for Reset Broadband if you want to re establish your broadband connection d Click Reset for Reset System if you want to reboot your system Resetting the Gateway 107 HomePortal 3801HGV Gateway User Guide Using
34. the password It is strongly recommended that you enable password security to protect your system from unauthorized changes Enable Password Protection g Select Password O Use Default System password printed on the base of the system Create or Edit a Custom Password Enter New Password Confirm New Password Enter a Password Hint Note When you choose to password protect the system settings you should also set up a password hint in case you forget your password This hint can be a word phrase or question that will help you remember your password if you forget it 2 You can perform one of the following tasks Set the default system password The default system password is displayed on the side of the gateway device Create your own system password Setting Default System Password To set the default system password 1 Select the Enable Password Protection box 2 Click Use Default System password printed on the side of the gateway The following figure shows the default password printed on the side of the gateway device Setting Up System Password 29 HomePortal 3801HGV Gateway User Guide Save Creating Your System Password To create your own system password Setting Up System Information 1 Select the Enable Password Protection box 2 Click Create or Edit a Custom Password 3 Enter a password in the Enter New Password text box
35. 0 Contents CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 About This Guide gt s cy siied ere tee ee tiie ent ae pete ines nue be we eee ve eae ei vi AUGIGNCE oo fb os Bed hbo dob pe bated bobbed eee eee bea de ea eae vi Using this Document 0 0 0 nett vi Style Conventions 0 0 0 ete vii Typographical Conventions 0 0 e tetas vii Related Documents 2 c2 24 ceniw ie biae brew d seed Gob ead see On bee bdew bbe vii SUPPON So atewihiseaneereiedis Selene nada gee eae bone Coen eee eee meee as viii Introducing the HomePortal 3801HGV Gateway 200 e eee eee eee 1 OVEIVIGW Sindee it a cen ttre Sa el 2 aS EE E nd dod Packer ae ane E A E E NET eaters 1 What the HomePortal 3801HGV Gateway Does for You 0 0000 e ee eee 1 ComponentS secie mieit seeds dane eet eee SER SRE EREE ka ea Sede EREE 2 Installing the HomePortal 3801HGV Gateway 00 cece eee eee 4 Determining HomePortal 3801HGV Gateway Location 0 00 e eee ee 4 Connecting the Power Adapter 0 0 cece ett 5 Connecting Your Computer to the Gateway 0 0 0 0 cece eee eee 5 Connecting through Local Ethernet 0 0 00 cece eee 5 Connecting through Wireless 1 0 niigi crica rinis teas 6 Connecting the Broadband Interface sasaa aana anea 7 Connecting VoIP Interface v 20 eae eka eee eee Se ee Peek eee 8 Connecting HPNA Interface to IPTV set top Box
36. 192 168 1 254 bridged 127 0 0 0 255 0 0 0 127 0 0 1 lo0 0 0 0 0 0 0 0 0 172 16 8 1 pppo 2 Enter the IP address of the destination network in the Subnet IP text box 3 Enter the subnet mask of the destination network in the Subnet Mask text box 4 Enter the gateway address of the destination network in the Gateway IP text box 5 Click Add To List The Static Route List section displays the new Subnet IP Subnet Mast Gateway IP and Interface name Configuring IP Multicast Sessions Objective To configure IP multicast sessions Configuring IP Multicast Sessions 43 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings When information is broadcast on a network information packets are delivered to all segments on the LAN This degrades network performance IP multicasting is a method of forwarding information to a group of interested receivers Internet Group Management Protocol IGMP is used to manage IP Multicast sessions IGMP provides a means to automatically control and limit the flow of multicast traffic throughout your network with the use of special multicast queriers and hosts Steps 1 Navigate to Settings gt Broadband gt Multicast The Multicast page appears ew Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status LinkConfiguration Routing Multicast DNS Resolution Multicast IGMP Proxy Mlenable IGMP Snooping Mlenable IGMP Query Response
37. 4 Quick Service Links Home Network Devices John Access Files Device Details E eis Top Networking Features Wireless modify security or settings e Refresh your Broadband Connection reconnect your broadband connection e Restart your System reboot Home Networking find a computer share a file System Password secure your system with a password e Gaming and Communications modify your firewall settings 2 Navigate to Settings gt Broadband gt Link Configuration The Link Configuration page appears 14 HomePortal 3801HGV Gateway User Guide 2WiRE Services Site Map Configuring Internet Connection Broadband Status LinkConfiguration Routing Multicast DNS Resolution Warning Modifying the settings on this page can impact the ability of devices on your private network to access your broadband connection Modifications may also affect broadband enabled applications and services running on your private network Broadband Interface Choose Interface type Automatic Ethernet DSL DSL and ATM DSL Line Selection Connection Type Connection Type PPPoE K PPP Authentication and Settings Username and password are required if you select PPPoE or PPPoA connection type Username ie Password a Confirm Password PPP on Demand o Minutes 0 always on connection Broadband IP Network Primary Connection IP Addressing obtain IP address automatically dynamic IP
38. 4GHz and 2 5GHz Neighboring channels are 5 MHz apart however due to the spread spectrum effect of the signals a node sending signals using a particular channel will use frequency spectrum 12 5HHz above and below the center channel frequency As a result two separate wireless networks using neighboring channels for example channels 1 and 2 in the same general vicinity will interfere with each other Applying two channels that allow the maximum channel separation such as channels 1 and 6 or channels 6 and 11 will provide a noticeable performance increase over networks with minimal channel separation The radio frequency channels used in 802 11b g networks are shown in the following table Channel 1 2399 5 MHz 2424 5 MHz Channel 2 2404 5 MHz 2429 5 MHz Channel 3 2409 5 MHz 2434 5 MHz Channel 4 2414 5 MHz 2439 5 MHz Channel 5 2419 5 MHz 2444 5 MHz Channel 6 2424 5 MHz 2449 5 MHz Channel 7 2429 5 MHz 2454 5 MHz Channel 8 2434 5 MHz 2459 5 MHz Channel 9 2439 5 MHz 2464 5 MHz Channel 10 2444 5 MHz 2469 5 MHz Channel 11 2449 5 MHz 2474 5 MHz Channel 12 2454 5 MHz 2479 5 MHz Channel 13 2459 5 MHz 2484 5 MHz The preferred channel separation between the channels in neighboring wireless networks is 25 MHz 5 channels This means that you can apply up to three different channels within your wireless network There are only 11 usable wireless channels in the United States It is recom
39. 68 1 192 168 1 192 168 1 127 0 0 1 254 254 254 254 254 254 254 254 64 65 System System System System System System System System System System System System Diagnostics DNS Resolution Enter the IP address of the network device in the IP Address text box 4 Click Add To Name Resolution Table The Name Resolution Table section displays the newly added and existing DNS name IP address and Entry type See Also Configuring LAN Devices on page 50 Configuring Firewall Settings on page 72 Resolving Domain Name 48 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Using Diagnostics Features on page 93 Troubleshooting 3801HGV Gateway on page 109 Resolving Domain Name 49 CHAPTER 9 Configuring LAN Devices NOTE TO REVIEWER JIRA 1515 Unable to determine the steps to set up multiple SSIDs and associated information on the UI of 3801HGV Please provide the necessary info to document this How do we configure multiple SSIDs through the UI This chapter provides information about the tasks you can perform in the LAN tab Following are the links under the LAN tab and associated tasks e Status Viewing LAN Status on page 51 e Wireless Setting Up Wireless Network on page 53 Securing the Wireless Network Using Encryption Key on page 55 Securing the Wireless Network Using MAC Filtering on page 57 Configuring Advance Wireless Settings on page 61 Configuring Wi
40. AN Devices on page 50 Configuring Firewall Settings on page 72 Configuring Broadband Settings on page 34 Troubleshooting 3801HGV Gateway on page 109 Resetting the Gateway 108 CHAPTER 13 Troubleshooting 3801HGV Gateway This chapter provides information about troubleshooting the HomePortal 3801HVG gateway hardware and firmware issues It lists the issues possible cause s and solution s in a tabular format The issues mentioned in this chapter are based on likely user scenarios Connection Issues The following table provides information to troubleshoot connection issues No POWER light Power supply is faulty Verify that the AC power cable is securely connected to the gateway Ensure that the AC power cable is not plugged in to a switched outlet that is powered off Power up the gateway with a known good power outlet Replace the location of the gateway if it does not power up with a known good power outlet If the issue persists the AC power cable needs replacement POWER LED blinks just after starting the device and then turns solid green Power on self test POST Normal behavior POWER LED is solid red System POST Failure Press the Reset button on the gateway for 10 seconds e Replace the gateway if it does not power up into a normal state BROADBAND LED blinking VDSL connection not established Verify if VDSL service is activated on the phone cable connected to the gateway To do so
41. Configuring HomePNA 3 1 0 0 eens 65 Viewing HomePNA Status 0 0 0 2 teens 66 Configuring DHCP eos wasn Se ees es tere eis tia Sige ae E a 66 Allocating IP Addresses 0 2 cece tenet nee 69 CHAPTER 10 Configuring Firewall Settings 0 2 00 cece eee eee 72 Viewing Firewall Status 0 ete 72 Configuring Firewall Settings 0 0 0 cnt eee 73 Creating an Application Profile 0 0 0 eee 75 Deleting User defined Applications 0 0 0 eee eee 79 Allowing all Applications 0 0 0 cette 79 Disabling Attack Detection 0 0 0 fetes 80 Controlling Inbound and Outbound Traffic 0 0 6 eee 82 Configuring Firewall Security Enhancements 0 00 eee eee 83 Configuring Application Layer Gateway 0 0 cee eee 83 CHAPTER 11 Viewing LOGS rais ian geet atd wh Sa amie RG A ani we ae ee ee ee 85 Viewing Eventi Logi yare t Oe ates tg Poe ee is Ve ae Pe ER ON 85 Contents iv HomePortal 3801HGV Gateway User Guide Contents Viewing AILEventLogs s 2 2 5 6s o ee eS Sie eG Saye ee 85 Filtering LOGS eas render ay ad eet cuted ade eu S eE oe ales MARA eek ty 87 Clearing Event Logs reri pirine bhi pha Shed tke ebb oe eed eer 87 Viewing System L0G scosi a eebe eta Ateria het ease Rad ag heey healt Medes 87 Filtering and Viewing System Logs 0 0 cee eect tees 88 Inserting Mark eenei a os eer ee ec 848 Rot kee SR ee eee PO ee ee 89 Clearing Logse nutar oo ee tN
42. Enable or disable the execution of external ping request by selecting or clearing the Block Ping check box When you disable Block Ping intruders can use ping to launch an attack against your network because ping can determine the IP address of the network for example 105 246 172 72 from the domain name for example www mynetwork com If you enable Block Ping your network will block all ping requests 4 Enable or disable the restricted transmission of packets by selecting or clearing the Strict UDP Session Control check box When you enable restricted UDP session security is enhanced and the gateway does not accept packets sent from an unknown source over an existing connection 5 Enter the duration in seconds in the UDP Session Timeout text box The gateway terminates the UDP connection request after that duration 6 Enter the duration in seconds in the TCP Session Timeout text box The gateway terminates the TCP connection request after that duration 7 Click Save This saves the configuration changes done to firewall security enhancements Configuring Application Layer Gateway Objective To configure Application Layer Gateway ALG on the firewall of the gateway Configuring Firewall Security Enhancements 83 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings If you enable SIP ALG client applications can use dynamic TCP UDP ports to communicate with the known ports used by the server applications even th
43. Event Decription Source and destination IP addresses with their ports and a brief description of the event Viewing Event Log 86 HomePortal 3801HGV Gateway User Guide Viewing Logs Filtering Logs Steps To filter logs 1 On the Event Logs page select an option in the Display Filter drop down list box 2 Click Submit to view logs pertaining to the option that you selected You can clear logs on the Event Log page and minimize the clutter from previous events when you try to diagnose a problem Clearing Event Logs To clear all logs from a list click the Clear Log button Note To clear a particular log type select an option in the Display Filter list and then click Clear Log Viewing System Log Objective To view system logs You can perform the following steps on this page Filtering and viewing the following types of system logs DBG Debug INF Information NTC Notice WRN Warning ERR Error FTL Faults ALR Alarm EMR Emergency Insert mark to distinguish between old logs and new ones while diagnosing a problem Clear logs to minimize the clutter from previous events when you try to diagnose a problem Viewing System Log 87 HomePortal 3801HGV Gateway User Guide Viewing Logs Filtering and Viewing System Logs Steps To filter and view system logs 1 Navigate to Settings gt Logs gt System Log The following page appears e o 5 S a Site Map Event Log SystemLog Upgrade
44. Hops Pinging 192 166 1 64 20 times with 64 bytes of data successful icmp_seq 0 time 4 successful gt _seq l time z successful _seq Z time 0 successful gt seq time l successful gt _ sega time 5 successful _seq 5 time 3 successful gt seq 6 time 9 successful gt seq time 0 successful gt seq s time 5 successful gt seq 29 time 12 ms successful 9_seq 10 time l ms successful gt seq ll time 3 m successful gt seq lZ time 4 ms successful gt seq l time 4 ms 5 Click Stop to stop testing Using Diagnostics Features Note To clear logs select all logs in the provided space and press Delete on your keyboard Testing IP Utilities 99 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Testing Traceroute To test traceroute 1 Navigate to Settings gt Diagnostics gt IP Utilities and traceroute in the Test Type drop down list The following page appears 2wWiRE Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Link Test Link Tree DSL IP Utilities NAT Syslog Resets IP Utilities amp Tests Test Type traceroute W Host address localhost Enable Name Resolution Test Depth 30 Irimes or Hops Packet Size 64 Bytes Maximum 576 Test Results 2 Type the host address in the Host Address text box 3 Select the Enable Name Resolution check box if you want to find the I
45. Log Firewall Log System Log Clear Log Clear Log Display Filter DEG or higher gt An Submit Insert Mark in Log Insert Mark Type Date Time Event Description INF POO00 00 00T00 03 02 betpd xci cad voicedev get _vdstat INF P0000 00 00T00 03 09 httpd Previcus log entry sepeated 1 times INF P0000 00 00T00 04 48 vzeip The network is net up yev INF PO0000 00 00T00 04 48 intpot Failover state on port O changing from 3 te 0 P0000 00 00T00 10 34 httpd xci_qmd_voiceder_get_vdstat PO0000 00 00T00 21 51 ib init force linking pe ippool net bbipnes POO00 00 00T00 21 51 ib Broadband type changed NONE mege FPFeE on bbando P0000 00 00T00 21 51 2 DSL set to Auto on 4520 PO000 00 00T00 21 51 FEP username and password changed on ppp te vest PO000 00 00T00 22 24 voiced Fort 0 bband lost for 31 sec P0000 00 00T00 22 24 voiced Fort 1 bband lost for 31 sec P0000 00 00T00 23 00 ulib DJL set to R711 on ds20 P0000 00 00T00 23 00 ulib PPP poseword changed on ppp PO0000 00 00T00 23 22 amd dsi0 up G 959 2 anterlesved Rate 373972 375 Max 263 452945 7 2 Select a log type in the Display Filter drop down list box 3 Click Submit to view all logs of the type you selected Note You can further filter logs by selecting an option from the drop down list box beside the Submit button and click Viewing System Log 88 HomePortal 3801HGV Gateway User Guide Viewing Logs The following table displays information abo
46. MTU Maximum Transmission Unit is the maximum size allowed on data packets that are communicated on HPNA network MAC Address MAC address of the gateway Configuring DHCP Objective To configure Dynamic Host Configuration Protocol DHCP for setting up your private network In this task we are listing the steps to configure the DHCP server DHCP allows dynamic allocation of network addresses Your gateway can be both a DHCP client and a DHCP server When communicating with the local network devices such as computers and printers your gateway functions as a DHCP server However while communicating with your ISR the gateway functions as a DHCP client Viewing HomePNA Status 66 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices By default the gateway uses the 192 168 1 0 255 255 0 0 IP address range You can select from two additional IP address ranges or configure the network settings manually When you select either of them the LAN clients are assigned IP addresses within the specified range Note You should manually configure these settings ONLY if you thoroughly understand IP internetworking An incorrect configuration can cause unpredictable results Configuring DHCP 67 HomePortal 3801HGV Gateway User Guide Steps Configuring LAN Devices 1 Navigate to Settings gt LAN gt DHCP The DHCP Configuration page appears Ewn Home Services Settings Site Map System Info Broadband LAN
47. Multicast related issues to be added to this section 111 HomePortal 3801HGV Gateway User Guide LAN Issues Troubleshooting 3801HGV Gateway The following table provides information to troubleshoot LAN issues Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection Check the Ethernet cable connection on the computer and gateway and make sure that it is securely seated in both ports e Check the ETHERNET indicator on the gateway it should blink green Incorrect Ethernet mode selected Navigate to Settings gt LAN gt Wired Interfaces Select the appropriate mode from the Port Mode drop down list box Auto detect is the recommended mode for configuring Local Ethernet connection LAN clients are not getting IP addresses to connect to the gateway IP address conflict between LAN computers on the network DHCP server is disabled Duplication of IP address on the network Navigate to Settings gt LAN gt DHCP Select the DHCP Server Enabled check box for enabling the gateway to assign IP addresses to the LAN clients automatically If the LAN computer has static IP configured ensure that DHCP IP addressing on the gateway is not assigning an identical IP address Change the DHCP server IP addressing range and try assigning a different static IP address to the LAN computers If the issue persists then configure DHCP on the LAN computer to obtain the IP address aut
48. N devices or supplementary network devices while configuring the subnet mask The recommended subnet mask address is 255 255 255 0 4 Select the Auto Firewall Open check box This disables the firewall of the gateway Make sure that you select this option because the firewall must be disabled for the bridge mode to function 5 Select the Use the built in system MAC address radio button from the System MAC Address section to use the configured MAC address OR Select the Override the built in MAC address radio button from the System MAC Address section and mention a MAC address of your choice in the Specify MAC address text box 6 Leave the Upstream MTU value as is This is the maximum size allowed on packets that are communicated between your network and your ISR 7 Select the Add Additional Network check box to tail a router from the Local Ethernet port located at the back panel of the gateway This adds a secondary network to the broadband WAN interface 8 Enter the gateway address of the supplementary network device in the Router Address text box This is the gateway address of the secondary subnet Configuring Bridge Mode 41 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings 9 Enter the Subnet Mask address in the text box This is the router mask of the secondary subnet 10 Select the Auto Firewall Open check box to disable the firewall for all devices using addresses from this subnet 11 Clear the Routing
49. P gt ippoold is UP gt bband0O is UP gt dslO0 is UP gt bridgel is UP gt eapolD is UP gt autoethO is UP gt pppoeD is UP gt pppO is UP gt ipnetO is UP gt dnstestO is UP gt bridge2 is UP Viewing Link Tree 95 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features You can click any link to view its details at the bottom of the page This is shown in the figure below pm_root Dependency State UP Link State UP Link Detail NONE Timeout 0 File Descriptor flags OO000000 Reported error string File Descriptor State Count O Active O Events 0 Module State Change History To State DOWN at 00 00 10 52 Viewing DSL Diagnostic Information The DSL page displays disgnostic information about DSL which you can use in case of any problems To view the DSL diagnostic information navigate to Settings gt Diagnostics gt DSL The DSL page appears Viewing DSL Diagnostic Information 96 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features EMR Home Services Settings Site Map System Info Eroadbae LAN Firewall Logs Dingaoztics Link Tact Link Tree OGL IP Utiliths NAT Syslog Masts DSL Diagnostics Training History Physical Line 1 General Information DSL Lins Wira Patr Ari Downztream Rate Cap 27356 kbps Downstream Attan at S00kHe 2648 Uneance Ihe Echo onde Ok VCNO Fraquancy Offsat Ofppm Ok Firal Rx Gain 5048 Ok Excessive Impul
50. P address corresponding to the host address 4 Click Start to start testing You can view the results in the space provided The following figure displays the test results Testing IP Utilities 100 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Diagnostics Link Test Link Tree DSL IP Utilities NAT Syslog Resets IP Utilities amp Tests Test Type traceroute Vv M Enable Name Resolution Test Depth Packet Size Co Maximum 576 Test Results imes or Hops 5 Click Stop to stop testing Note To clear logs select all logs in the provided space and press Delete on your keyboard Testing IP Utilities 101 HomePortal 3801HGV Gateway User Guide Testing Dnsquery To test dnsquery Using Diagnostics Features 1 Navigate to Settings gt Diagnostics gt IP Utilities and dnsquery in the Test Type drop down list The following page appears EWiRE Home Services Test Type Host address Enable Name Resolution Test Depth Packet Size Test Results System Info Broadband IP Utilities amp Tests Settings Site Map LAN Firewall Logs Diagnostics dnsquey Y Link Test Link Tree DSL IP Utilities NAT Syslog Resets localhost 30 Times or Hops 64 Bytes Maximum 576 2 Type the host address in the Host Address text box 3 Select the Enable Name Resolution check box if you want to find the IP address corre
51. Power Adapter 5 HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Not Required for Wireless Setup Computer lt lt EJE L Ethernet Cable Figure 3 LAN Connection Connecting through Wireless The HomePortal 3801HGV gateway has an integrated wireless access point AP that enables you to connect your wireless enabled computers to your gateway By default the HomePortal 3801HGV gateway is shipped with WPA PSK WPA2 PSK enabled and a preconfigured network name Most laptops are equipped with an internal 802 11b g card If your computer is not equipped with an internal card you can install an external wireless adapter for wireless networking Note The default network name SSID is the encryption key a 64 bit hex value located beneath the bar code on the side of the 2Wire gateway for example 1234567891 For Mac OS X users you may need to enter the character at the beginning of the encryption key for example 1234567891 Follow these steps to connect the computer to the gateway using Wireless 1 Push the wireless button at the bottom of the gateway front panel Verify that the WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green Install and configure your wireless adapter if required View the available wireless network connections Use the network adapter client or Windows Wireless Network Connection wizard to do so Select the network name
52. Regulatory Information e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help A Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment TIA 968 Part 68 of FCC Rules IC CS 03 This equipment complies with the Telecommunication Industry Association TIA 968 FCC part 68 and Industry Canada CS 03 Telecommunication requirements On the product is a label that contains among other information the IC and FCC registration number and ringer equivalence number REN for this equipment If requested this information may be provided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 Lindice d quivalence de la sonnerie IES sert a indiquer le nombre maximal de terminaux qui peuvent tre raccord s a une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs a la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas 5 To be certain of the number of devices that may be
53. System Password secure your system with a password e Gaming and Communications modify your firewall settings HomePortal 3801HGV Gateway User Guide Accessing the User Interface The Home page has the following five panes System Link Tabs Home Services Settings Site Map Summary New TELCO Services Features Quick Service Links Home Network Devices Top Networking Features System Link Tabs Home The Home tab provides the most relevant information about your broadband service at a glance It also provides links to access more detailed information Services The Services tab provides links to view the status of file sharing Web servers VoIP and IPTV services You can also configure your VoIP interfaces and view the VoIP interface status and statistics Settings The Settings tab provides links to view and configure system information Also other sub tabs let you configure Broadband services LAN settings Firewall settings and perform Diagnostics on your gateway Site Map The Site Map tab provides a tree diagram view of the user interface Click any link on this page to access the relevant page This helps you to access the desired page directly without having to navigate through the nesting on the system link tabs Summary The Summary pane displays the bandwidth status beside the Broadband icon network name SSID of the gateway beside the Wireless icon security status beside the Firewall icon and serial number
54. Transfer Mode ATM PPPoA PPPoA Point to Point Protocol over ATM A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment such as a modem PPPoA combines the Point to Point Protocol PPP commonly used in dialup connections with the ATM Asynchronous Transfer Mode protocol which supports multiple users in a LAN PPPoE Point to Point Protocol over Ethernet A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment such as a modem PPPoE combines the Point to Point Protocol PPP commonly used in dialup connections with the Ethernet protocol which supports multiple users in a LAN Protocol Timeout The amount of time in seconds during which a connection in the specified range remains open when there is no data transfer After a connection has been established on a given port the sender and receiver usually determine when the session is finished and the connection is closed However if the connection is left open and data transfer stops the system must eventually close the connection and reclaim the resources in order to protect your network In some cases the system might close the application during normal operation for example if there is a long pause between data transfer If this is the case lengthening the timeout may help PVC permanent virtual cir
55. a computer Choose the computer that will host applications through the firewall 4 You have chosen John Ener Padiress choose 2 Edit firewall settings for this computer Maximum protection Disallow unsolicited inbound traffic Oatiow individual application s Choose the application s that will be enabled to pass through the firewall to this computer Click ADD to add it to the Hosted Applications list Filter Applications by Application List Hosted Applications All applications e Age of Kings Ageof Empires Sames Age of Wonders f Test E e Audiojvideo Aliens vs Predator Anarchy Online Messaging and Asheron s Call Internet Phone Baldur s Gate BattleCom Servers Battlefield Communicator Black and White Other Dark Reign KA User defined Add a new user defined Edit or delete user defined application application Oatiow all applications DMZplus mode Set the selected computer in DMZplus mode All inbound traffic except traffic which has been specifically assigned to another computer using the Allow individual applications feature will automatically be directed to this computer The DMZplus enabled computer is less secure because all unassigned firewall ports are opened for that computer Note Once DMZplus mode is selected and you click save the system will issue a new IP address to the selected computer The computer must be set to DHCP mode to receive the new IP address from the system and
56. age You can confgure 2 telephone lines ata time in the HomePortal 3801HGV gateway You can also configure a user name and password for your account to prevent unauthorized access Steps 1 Navigate to Services gt Voice gt Line The Line page appears Settings Site Map Status Status Server Line Phone Stats Lines Line 1 Enable Phone Number 2wirel Username User 1 Password eese Bandwidth Setting High O Low Line Association No Association Ww Line 2 Enable Phone Number 2wire2 Username User 2 Password eoeee Bandwidth Setting High O Low Line Association No Association W Save 2 Select the Enable check box in the Line 1 section This activates the line for use Configuring Phone Lines 22 HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services 3 Enter the phone number user name and the password in corresponding text boxes This will be given by the service provider 4 Select the appropriate bandwidth setting as directed by the service provider 5 Select the appropriate server to associate with the line in the Line Association drop down list box 6 Click Save Configure the second phone line if present in the Line 2 section and click Save Configuring Phones Objective To configure phones NOTE TO REVIEWER Why do we need to configure phones separately from lines Do we need different typ
57. automatically dynamic IP or DHCP and Obtain DNS information automatically in the Broadband IP Network Primary Connection section as they are if you do not want to configure the associated information statically Contact your ISP to get associated information for configuring IP address and DNS statically 9 Leave the Use Broadband IPs on LAN and System MAC Address settings as they are if you do not want to enable bridging on your gateway 10 Leave the Upstream MTU value as is This is the maximum size allowed on data packets that are communicated on the network of your ISP 11 Click Save The Internet LED on the gateway becomes solid green and you can access the Internet 12 Open a Web browser and access www google com See Also Introducing the HomePortal 3801HGV Gateway on page 1 Installing the HomePortal 3801HGV Gateway on page 4 Accessing the User Interface on page 11 CHAPTER 5 Viewing Subscribed Services Status NOTE TO REVIEWER We need images of the Status tab with all services enabled We also need information about the following sections Web Servers TELCO Digital Voice TELCO TV What do these sections display Will the user be able to see all these sections if he has not subscribed for a particular service This chapter provides information about the Status tab You can view the status of your subscribed services in this tab To view the Status tab navigate to Services gt Status The File Sharing page appear
58. box If you have subscribed only for High Speed Internet access then the HomePortal 3801HGV gateway should be installed near the first computer Also you must determine a Wireless Access Point WAP location to deploy the HomePortal 3801HGV gateway Wireless signals are affected by many items in homes and offices Reliability and performance are the major considerations when planning your wireless network location Consider the following points before determining the WAP to deploy the gateway Place your gateway at least 5 feet 1 52 meters from cordless phones microwave ovens or other electronic devices to avoid potential interference and more than 6 inches 15 24 centimeters away from your television to avoid audio hissing or static Place the gateway in an open area where the wireless range will not be directly affected by the surroundings Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions In a single story building place the gateway as high and as close to each wireless computer as possible Keep the gateway away from any large metal objects Wireless signal quality may be adversely affected as metal objects can reflect or obstruct signals Note Whenever possible use the stand provided with the gateway and install it in the vertical position Make sure that it is installed in a manner that nothing can be stacked on the top of it Vertical orientation is the preferred method for mou
59. can use to conduct a denial of service DOS attack on a computer server The hostile client repeatedly sends SYN synchronization packets to every port on the server using fake IP addresses TCP IP Transmission Control Protocol Internet Protocol A method of packet switched data transmission used on the Internet The protocol specifies the manner in which a signal is divided into parts as well as the manner in which address information is added to each packet to ensure that it reaches its destination and can be reassembled into the original message UDP User Datagram Protocol A TCP IP protocol describing how data packets reach application programs within a destination computer VPI Virtual Path Identifier Identifier contained in the ATM cell header to designate the virtual path on the physical ATM link VCI Virtual Channel Identifier Identifier contained in the ATM cell header to designate the virtual channel on the physical ATM link Wireless Transmission of data over radio waves rather than wiring Wireless Channel The 2Wire gateway supports up to 13 wireless channels based on country restrictions For example the United States and Canada support channels 1 to 11 Europe and Australia support channels 1 to 13 In an 802 1b or 802 11g wireless network data is transmitted at 2 5GHz Wireless nodes communicate with each other using radio frequency signals in the band between 2
60. cations Objective To view notifications of service impacting events This task allows you to eable disable event notifications Enabling event notifications assists you in detecting any service impacting conditions that may need repair After enabling event notifications the system automatically notifies you of the service impacting conditions Enabling Event Notifications 32 HomePortal 3801HGV Gateway User Guide Setting Up System Information Enabling Notifications To enable notifications 1 Navigate to Settings gt System Info gt Event Notifications The Event Notifications page appears 2MRIZ Home Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Password Date amp Time Event Notifications Service Notification Upon detection of various service impacting conditions or events the system can automatically redirect user web browser traffic to notify you of the condition and assist you in repairing the problem Enable detection of common broadband connection Broadband Status Notification issues Router Behind Router Detection ivi Enable detection of router behind router conditions Save 2 Select the Broadband Status Notification and or Router Behind Router Detection check boxes 3 Click Save Note To enable router behind router detection make sure that DHCP and NAT are enabled and the gateways are not in bridge mode Disabling Notifications
61. ceeded in the message IGMP Other Querier imeout period for group membership If no report is received for these roups before the timeout expires the group membership is removed m IGMP Membership Entries umber of group membership entries on an interface IGMP Total Received Messages umber of total messages received IGMP Received Short Messages umber of short messages received IGMP Bad Checksum Messages umber of messages received with a bad IP checksum IGMP Inquiry Messages umber of membership inquiry messages issued by the gateway IGMP Bad Inquiry Messages umber of membership inquiry messages issued by the gateway that were not realized by this protocol IGMP Report Messages umber of report messages sent by the host to the members of the querying group IGMP Bad Report Messages umber of report messages that were sent by the host but were not realized by the members of that group IGMP Own Group Report Messages umber of report messages sent by the host to the members of the same group IGMP Transmitted Reports Total number of IGMP reports transmitted by the gateway IGMP Group Entries Total number of group entries on an interface IGMP Cache Entries Total number of cache entries on an interface IGMP Group Interface Name Interface name of the IGMP group IGMP Group Interface Address IP address of the IGMP group interface
62. check box to ensure that the gateway does not assign IP addresses to LAN devices through DHCR 12 Click Save The bridge mode is enabled on the gateway and LAN devices are configured to take the Broadband IP address The service LED on the front panel of the device remains off when the gateway is in bridge mode The supplementary network represented by the router is tailed to the gateway Adding Static Routes Objective To add static routes This task lets you manually configure static routes for specifying the transmission path that the data must follow between devices outside the gateway network Adding Static Routes 42 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1 Navigate to Settings gt Broadband gt Routing The Static Routes page appears 2EWiRE Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status LinkConfiguration Routing Multicast DNS Resolution Static Routes Add New Route Subnet IP 192 168 1 16 Subnet Mask 255 255 255 0 Gateway IP 192 168 1 253 Add To List Static Route List Su bnet IP Subnet Mask Gateway IP Interface 127 0 0 1 255 255 255 255 127 0 0 1 lo0 172 192 172 172 aes 16 8 16 255 255 255 255 172 16 8 16 pppO 168 1 254 255 255 255 255 192 168 1 254 bridged 16 8 1 255 255 255 255 172 16 8 16 pppO 16 8 16 255 255 255 255 172 16 8 1 bridged 168 1 0 255 255 2550
63. cmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 Ipprot 1 icmp_type 3 icmp_code ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated re 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated rC 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated fC 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code ICMP Dest Unreachable session terminated re 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated You can see all the event logs on this page Note Make sure that the option all is selected in the Display Filter list The following table displays information about the logs that you can view on the Event Logs page Type The type of event Given below is a list of event types ALM Alarms DBG Debug EMR Emergency ERR Error FLT Faults INF Information NTC Notice WRN Warning Date Time The date and time when the event occurs with the latest date on the top
64. contact the ISP Loose Ethernet or DSL cable Check the Ethernet cable connection on the gateway and the phone jack and make sure that it is securely seated in both ports SERVICE LED blinking Internet service is not activated Contact your ISP to activate Internet service BROADBAND LED blinks green for an extended period of time then turns solid red Failed broadband link synchronization between the gateway and the DSLAM with which it is directly connected Check the Ethernet cable connection on the computer and gateway and make sure that it is securely seated in both ports Verify if VDSL service is activated on the phone cable connected to the gateway To do so contact the ISP SERVICE LED is solid red Internet service authentication failure and or failure to receive address assignment Contact your ISP to check if the Internet connection is activated Check if the PPPoE or DHCP server is assigning an IP address to your gateway No ETHERNET light Inadequate connectivity Check the Ethernet cable connection on the computer and gateway and make sure that it is securely seated in both the ports Ethernet interface is disabled Select the Ethernet Networking check box from Settings gt LAN gt Wired Interfaces 109 HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway No WIRELESS light LAN clients are not connected to the gateway through the wireles
65. cuit A virtual circuit that is permanently available Used to establish connections between hosts that communicate frequently Router The central switching device in a packet switched computer network that directs and controls the flow of data through the network Subnet Mask The IP addressing system allows subnetworks or interchanges to be created and devices numbers or extensions to be established within these subnetworks These numbers are created using a mathematical device called a subnet mask A subnet mask like the IP address is a set of four numbers in dotted decimal notation Subnet masks typically take three forms 255 0 0 0 255 255 0 0 255 255 255 0 The number 255 masks out the corresponding number of the IP address resulting in IP address numbers that are valid for the network For example an IP address of 123 45 67 89 and a subnet mask of 255 255 255 0 results in a sub network number of 123 45 67 0 and a device number of 89 The subnet mask used for the network typically corresponds to the class of IP address assigned as shown in the following table Class A 1 XXX XXX XXX to 255 0 0 0 126 XXX XXX XXX Class B 128 0 xxx xxx to 255 255 0 0 191 255 XXX XXX 192 0 0 xxx to 223 255 255 xx x Class C 255 255 255 0 115 HomePortal 3801HGV Gateway User Guide Glossary SYN Flood A method that the user of a hostile client program
66. d Interface Name Enabled Disabled Mode Blacklist Networks Destination IP based Interface Name Enabled Disabled Mode Blacklist Networks Viewing NAT Information 104 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features You can view the following information on this page Pinholes A firewall pinhole is a port that is opened through a firewall to allow a particular application Web site to gain controlled access to the protected network This area displays the pinholes that you have used Current NAT Sessions Displays information about all current NAT sessions TCP Redirection Displays interface information about the source and destination based IPs Enabling Syslog Objective To enable the syslog feature The syslog feature allows you to send system logs to a remote server To view logs sent to the remote server make sure that you install and configure the syslog server when you configure the gateway Steps 1 Navigate to Settings gt Diagnostics gt Syslog The following page appears EWR Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Link Test Link Tree DSL IFPUtilities NAT Syslog Resets Syslog Enable Syslog Server Location 192 168 1 65 Serwer Port 514 Default 514 Enable Throttling g Limit Logging to 0 logs per second 2 Select the Enable Syslog check box Enter the IP address of the s
67. d e Check your line status Navigate to Services gt Voice gt Status e Call for VoIP service No dial tone Service is down Check your line status Navigate to Services gt Voice gt Status Verify if the phone is in the Active mode e If yes click Ring Now to test the ring tone If the phone does not ring check that the RJ 11 is securely connected to the phone port If the issue persists call the service provider Home PNA Issues The following table provides information to troubleshoot Home PNA issues No HOME PNA service HOME PNA service is not activated Check with your ISP for activating IPTV services VoIP Issues 110 HomePortal 3801HGV Gateway User Guide System Information Issues Troubleshooting 3801HGV Gateway The following table provides information to troubleshoot system information issues Unable to set time and date manually Override Automatic Time Configuration check box is not selected Select the Override Automatic Time Configuration check box to apply the manually configured time and date settings Ensure that you configure the time in hh mm ss format and date in yyyy mm dd format before selecting the check box Device does not detect and log broadband connection issues Broadband status notification not enabled Navigate to Settings gt System Info gt Event Notifications Select the Broadband Status Notification check box Device
68. d the Host Address text box Remote logging error Syslogging is disabled Enable Syslog and enter the appropriate server location to populate the logs at the remote node Syslog server is not installed Ensure that you install a third party software to populate enabled on the remote node the syslogs on the remote node Firewall Issues 113 APPENDIX A Glossary Access Point A device that transports data between a wireless network and a wired network With the helpof the system a wireless base station is an example of an access point that acts between a wireless node and with other wired PCs and peripherals Default Gateway A device that is placed between network segments or subnets to ensure that traffic is properly routed between different subnets To communicate with a device on another network users need to know the default gateway s IP address DHCP Dynamic Host Configuration Protocol A TCP IP protocol that allows servers to assign IP addresses dynamically to PCs and workstations The PC or workstation borrows the IP address for a period of time then the IP address returns to the DHCP server for reassignment DMZ Demilitarized Zone A computer or small subnetwork that sits between a trusted internal network such as a LAN and an untrusted external network such as the Internet Typically the DMZ contains devices accessible to Internet traffic such as Web HTTP servers FTP serve
69. d traffic does not mean that the firewall automatically allows this type of traffic to pass through the firewall to the network Even if a particular protocol application type is allowed the firewall still checks and blocks all unsolicited traffic from the Internet unless the firewall is configured to pass the traffic by hosting an application profile Controlling Inbound and Outbound Traffic 82 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Configuring Firewall Security Enhancements Objective To configure firewall security enhancements This allows you to configure the firewall rules to allow traffic on the UDP and TCP ports Steps 1 Navigate to Settings gt Firewall gt Advanced Configuration The Advanced configuration page to configure the security enchancements appears Enhanced Security Stealth Mode o Block Ping o Strict UDP Session Control oO UDP Session Timeout 600 seconds 600 43200 seconds default 600 seconds TCP Session Timeout 86400 seconds 300 86400 seconds default 85400 seconds 2 Enable or disable stealth mode by selecting or clearing the Stealth Mode check box When you enable stealth mode the gateway firewall does not return any information in response to network queries that is it will appear to the intruder that your network does not exist This discourages intruders from accessing your network because it appears as though there is no active network to access 3
70. e System Info tab Following are the links under the System Info tab and associated tasks e Status Viewing System Information on page 27 e Password Setting Up System Password on page 29 e Date amp Time Configuring Date and Time on page 30 e Event Notification Enabling Event Notifications on page 32 Viewing System Information View your system information at a glance Find details pertaining to your system including the manufacturer name model and serial number and hardware and software versions To view the system information navigate to Settings gt System Info gt Status The Status page appears 27 HomePortal 3801HGV Gateway User Guide Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Password Date amp Time Event Notifications System Information Manufacturer 2Wire Inc Model 3801 HGY Serial Number 38091 3000054 Hardware Version 000778 002 Software Version 6 3 5 10 enh tm Key Code S2AN 2374 WHE2 22AZ B275 First Use Date January 18 2010 Current Date amp Time Monday January 18 2010 10 57 09 PM Pacific Standard Time Time Since Last Boot 0 day 16 25 22 DSL Modem 8 1 0 System Password None You can view the following information on the Status page Setting Up System Information Manufacturer Name of the gateway manufacturer Model Model number of the gateway Serial Number gateway Serial number of the gateway The serial number is also pr
71. e system to allocate specific IP addresses to devices that are running in DHCP mode and map devices to particular static or public IP addresses also known as NAT mappings Alternately you may also statically assign public IP addresses on the devices themselves Statically addressed device addresses will override settings made on this page For each device on the private network you may override the default DHCP server address and manually specify a desired IP Address for the DHCP server to issue to the device or specify an alternate pool to issue from Additionally for Internet public hosting of applications or servers associated with static or public IP addresses you can map a device to a specific public fixed IP address or to the next unassigned address from the public pool The default public IP device mapping is to the Router WAN IP address Device Mkirloskar Current Address 192 168 1 64 Device Status Connected DHCP Firewall Enabled YW Address Assignment Private frompool 192 168 10 WAN IP Mapping Router WAN IP address default W 2 Navigate to the relevant device for changing the configuration to override the default DHCP settings 3 Enable or disable the firewall by selecting the relevant option from the Firewall drop down list 4 Select the specific address type from the Address Assignment drop down list You can select from the private IP address pool or assign a
72. eWiRE HomePortal 3801HGV Gateway User Guide Release 1 0 Notice to Users 2005 2010 2Wire Inc All rights reserved This manual in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL THE SOFTWARE OR SUCH OTHER INFORMATION IN NO EVENT SHALL 2WIRE INC BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER BASED ON TORT CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Updates and additions to software may require an additional charge Subscriptions to online service providers may require a fee and credit card information Financial services may require prior arrangements with participating financial institutions 2Wire the 2Wire logo HomePortal and MediaPortal are registered trademarks of 2Wire Inc All other trademarks are trademarks of their respective owners 1202010 5100 000862 00
73. eck box When disabled the firewall does not detect UDP and TCP port scans and communicates the port scan packets to the computer A port scan is a series of messages sent by an external entity attempting to break into a computer to learn which computer network services associated with UDP and TCP ports are provided by the computer 4 Clear the Invalid Source Destination IP address check box When disabled the firewall does not verify IP addresses for Broadcast or multicast IP addresses TCP destination IP address is not unicast IP source and destination address are the same Invalid IP source received from private home network 5 Clear the Packet Flood SYN UDP ICMP Other check box When disabled the firewall does not check for SYN UDP ICMP and other types of packet floods on the local and Internet facing interfaces 6 Clear the Invalid TCP Flag Attacks NULL XMAS Other check box When disabled the firewall does not scan inbound and outbound packets for invalid TCP Flag settings and communicates the packet that could result in NULL XMAS Other type of attacks 7 Clear the Invalid ICMP Detection check box When disabled the firewall does not check for invalid ICMP code types and communicates the associated packets to the computer 8 Clear the Miscellaneous check box When disabled the firewall does not scan any other type of inbound and outbound packets other than the ones listed in the Attack Detection section 9 Clic
74. een a ee ees ie A 89 Viewing Upgrade Log 00 cece eee ee 89 Viewing Firewall Log 226 sk fel eb etch Saha a hee gh eae An he eee 90 Viewing Logis ssri dros bee teed i a ee eee hs be a ete 91 ClearingiLog 28 sot o te ea dees Poe he da te ee ee els oe 92 CHAPTER 12 Using Diagnostics Features 0 0 eee eee 93 Testing Broadband Link 2 ece 0 eke ee renat Bh Sake vee Pd Bees Shee ead 93 Viewing Link Tre s 5 2 oes Sadie tae eo nep oles Ve yeh ein eae Meteog Mead AE 95 Viewing DSL Diagnostic Information 0 0 00 tee 96 Testing IP Utilities rraces eee en erates be A ee SE Rees ee eG ee 97 Testing PING i ia ee Oe A Re i ae ele AS 98 Testing TRACETOUTS eeter n aani oense ons Sip eR Min end nes Ana eene daca 100 Testing Dnsquery s iesse cinri ec re dui i eRe ie Sows eke Seo eee bee 102 Viewing NAT Information 0 0 0 00 cect 103 Enabling SySlOG ic sosc 2 ies oy ee es a a ee aa ee a ee 105 Resetting the Gateway 00 000 c cee 106 Resetting System and Links 000 cece tte eee 107 Resetting Configuration 00 00 00 c tee 108 Resetting Device to Factory Default 0 0 eee eee 108 CHAPTER 13 Troubleshooting 3801HGV Gateway 00 cece eee eee eee 109 Connection ISSUES pter fatness ay he ee A Bele ee ie 109 VOIP ISSUES seo Sih ests oe ee eh ee ee ee A ere pee a ee 110 H me PNA ISSUES ii avg ee ee bh a AM eee Ee eee Re ee es 110 System Information Issues
75. ergency ERR Error FLT Faults INF Information NTC Notice WRN Warning Date Time The date and time when the event occurs with the latest date on the top Event Decription of the event Source and destination IP addresses with their ports and a brief description Viewing Firewall Log 91 HomePortal 3801HGV Gateway User Guide Viewing Logs Clearing Log You can clear logs on the Firewall Log page and minimize the clutter from previous events when you try to diagnose a problem To clear the firewall log click the Clear Log button Viewing Firewall Log 92 CHAPTER 12 Using Diagnostics Features This chapter provides information about the tasks you can perform in the Diagnostic tab Following are the links under the Diagnostics tab and associated tasks e Link Test Testing Broadband Link on page 93 e Link Tree Viewing Link Tree on page 95 e DSL Viewing DSL Diagnostic Information on page 96 e IP Utilities Testing IP Utilities on page 97 e NAT Viewing NAT Information on page 103 e Syslog Enabling Syslog on page 105 e Resets Resetting the Gateway on page 106 Testing Broadband Link Objective To test your broadband connection You can run a series of diagnostic tests on your broadband connection on this page 93 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Steps 1 Navigate to Settings gt Diagnostics gt Link Test The Link Test page appear
76. erver in the Server Location text box 4 Select Enable Throttling if you want to limit the number of logs sent to the server per second Selecting this feature increases server performance Enabling Syslog 105 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5 Enter an integer greater than O in the Limit Logging to text box 6 Click Save Resetting the Gateway Objective To reset the gateway You may need to reset the HomePortal 3801HGV gateway if one or all the LEDs is are solid red This indicates that there is some failure within the system It is recommended that you discuss your problems with customer service before attempting to reset your device You can work with the following areas on this page System amp Link Resets You can reset the following in this area Device List IP PPP Broadband System Configuration Resets You can reset the following in this area Wireless Configuration Firewall Configuration Reset to Factory Default State You can reset the gateway to factory default in this area Note Resetting the system or rebooting it may take several minutes before broadband is restored Resetting the Gateway 106 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Resetting System and Links To reset the system and links 1 Navigate to Settings gt Diagnostics gt Resets The Resets page appears The following figure displays the System and Link Resets section in
77. es of phones for VoIP Do we set up the physical phones in this section Configuring Phones 23 HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services Steps 1 Navigate to Services gt Voice gt Phone The Phone page appears EWR Home Services Settings Site Map Status Voice Status Server Line Phone Stats Phones Phone Phone 1 Location Phone 1 Association Line 1 Inactive W Service outage F Save Phone Phone 2 Location Phone 2 Association Line 2 Inactive W Service outage Fj Sawe 2 Enter the location of the phone in the corresponding text box in the Phone Phone 1 section Select a line that you have configured in the Association drop down list box 4 Select the Service Outage check box if lt insert info here gt NOTE TO REVIEWER Need info about the Service Outage check box Click Save Configure the second phone if present in the Phone Phone 2 section and click Save Note You will get all information regarding the location association and service outage for your phone from the service provider Viewing External Line Statistics To view call statistics navigate to Services gt Voice gt Stats The Stats page appears Viewing External Line Statistics 24 HomePortal 3801HGV Gateway User Guide 2WiRE Home Services Settings Site Map Status Server Line Phoee stats Voice External Line Stats Line 1
78. est Unreachable session terminated sfC 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 Ipprot 1 icmp type 3 Icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated rc 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated rc 172 16 102 1 dst 172 16 8 16 ipprot l icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 Ipprote icmp_types3 icmp_codes1 ICMP Dest Unreachable session terminated re 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 72 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated sfC 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 72 16 102 1 dst 172 16 8 16 ipprot icmp_types3 icmp_codes1 ICMP Dest Unreachable session terminated Viewing Logs The following table displays information about the logs that you can view on the Firewall Log page Type The type of event Given below is a list of event types ALM Alarms DBG Debug EMR Em
79. example 2WIREOO8 Status Displays whether the wireless connection is enabled or disabled SSID Broadcast Displays whether broadcasting of SSID is enabled or disabled Security Security method used to ensure that authorized users are accessing the wireless network Viewing LAN Status 52 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Devices section of the Status page Devices Hide Inactive Devices Device Interface MAC Address IP Address John 1 00 1e 2a bc de b7 192 168 1 64 Device Details Clearing the device list will not clear any active i38HG devices or any devices which have host application mappings Other per device settings you may have made IP addresses Content Screening etc will be cleared It is recommended you only do this when instructed to do so by customer care Refer to the following table to hide inactive devices and clear the list of devices appearing on the Status page Click Hide Inactive Devices Devices that are no longer on the local network will be hidden from the Devices list on this page and under Home Network Devices on the Home page Click Clear List Devices that are no longer active on the local network are cleared from the Devices list on this page and under Home Network Devices on the Home page Setting Up Wireless Network Objective To setup your wireless network This configuration determines the w
80. for a report in response to a general query IGMP Group Membership Interval Timeout period for group membership If no report is received for these groups before the timeout expires the group membership is removed IGMP Startup Query Interval Amount of time in seconds between successive General Query messages sent by a querier during startup IGMP Startup Query Count umber of general query messages sent at startup IGMP Last Member Query Interval Time interval that the gateway waits for a report in response to a group specific query IGMP Last Member Query Count umber of Group Specific Query messages sent before the gateway assumes that there are no members of the host group being queried on this interface IGMP Maximum Host Groups Maximum number of host group members IGMP Maximum Sources Maximum number of source specific join and leave messages IGMP Query Count umber of membership queries sent and received IGMP Framing Errors umber of frame errors related to ARP IP and RARR IGMP Invalid Type umber of times gateway received Invalid IGMP Type message IGMP Allocation Failure umber of times gateway received Allocation Failure messages such as memory allocation failure IP address allocation failure and so on IGMP Host Group Exceeded umber of times host groups have exceeded in the message IGMP Sources Exceeded umber of times source addresses have ex
81. g SystemLog UpgradeLog Firewall Log Upgrade Log Current Version 6 3 4 65 eval enh tm Initial Software Version You can view the initial software version and the current software version of the system on this page Viewing Firewall Log Objective To view the firewall log You can perform the following tasks on this page View firewall log Clear log Viewing Firewall Log 90 HomePortal 3801HGV Gateway User Guide Viewing Log Steps To view the firewall log 1 Navigate to Settings gt Logs gt Firewall Log The following page appears 2WiRE Home Services Firewall Log Ciear Log Clear Log 2009 1 1 30T00 30 36 08 00 2009 1 1 307T00 33 09 08 00 2009 11 30T00 35 43 08 00 2009 11 30T00 38 16 08 00 2009 11 30T00 40 49 08 00 2009 1 1 30T00 43 22 08 00 2009 11 307T00 45 55 08 00 2009 11 30T00 48 29 08 00 2009 11 30T00 51 02 08 00 2009 11 30T00 53 35 08 00 2009 1 1 30700 56 08 08 00 2009 11 30T00 58 41 08 00 2009 11 30701 01 15 08 00 Settings Site Map System Info Broadband LAN Firewall Event Log System Log Upgrade Log Firewall Log Date and Time Severity info info info info info info info info info info info info info Details r 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 dst 1 72 16 8 16 ipprot icmp_type 3 icmp code ICMP D
82. has not been added to the Hosted Application list box If the profile is added in the list of hosted applications and you want to modify it then you need to first remove it from the Hosted Applications list box 12 13 Select the application you want to modify from the User defined applications list box Click Edit The Firewall Application Profile Definition page appears Configuring Firewall Settings 77 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 2wWiRE Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Applications Pinholes and DMZ Advanced Configuration Firewall Application Profile Definition Ifthe desired application requires multiple ports of both TCP and UDP ports you will need to add multiple definitions Current definitions for this profile are shown in the Definition List below Application Profile Name Test Create Application Definition Protocol TCP uppO Port or Range From To TCP default 86400 seconds UDP default 600 seconds Map to Host Port Default blank same port as above Application Type v Protocol Timeout Note In some rare instances certain application types require specialized firewall changes in addition to simple port forwarding Ifthe application you are adding appears in the application type menu above it is recommended that you select it Definition List Protocol Port or Range H
83. hat can t handle that large a packet Too small an MTU size means relatively more header overhead and more acknowledgements that have to be sent and handled Most computer operating systems provide a default MTU value that is suitable for most users In general Internet users should follow the advice of their Internet service provider ISP about whether to change the default value and what to change it to 114 HomePortal 3801HGV Gateway User Guide Glossary NAT Network Address Translation Enables a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic This feature is used by the system so an end user can have an internal computer network in their home with all its computers using internal IP addresses using only one routable IP address which accesses the outside Internet PAT Port Address Translation Allows hosts on a LAN to communicate with the rest of a network such as the Internet without revealing their own private IP address All outbound packets have their IP address translated to the router s external IP address Replies come back to the router which then translates them back into the private IP address of the original host for final delivery PPP Point to Point Protocol A protocol that allows a computer to access the Internet using a dial up phone line and a high speed modem This can be accomplished over Ethernet PPPoE or over Asynchronous
84. he server and line status navigate to Services gt Voice gt Status The Status page appears HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services Home Settings Site Map Status Voice Status Server Line Phone Stats Status Servers Name Associated Line s Line Status Line Number Status Line 1 2wirel Disabled Voice Service Disabled No Active VOIP service has been subscribed Line 2 2wire2 Disabled Voice Service Disabled No Active VOIP service has been subscribed You can view the following information on this page Servers Name Displays the name of the configured SIP server Associated Line Displays the phone lines associated with the SIP server Line Status Line Displays the name of the configured line Number Displays the phone number of the configured line Status Displays the status of the configured line on the gateway The status can be Registering Enabled or Disabled Configuring SIP Server Objective To configure the SIP server The SIP server provides a location service which registers one or more IP addresses to identify certain names or resources on the Internet Your service provider gives you all the information required to configure the SIP server Configuring SIP Server 20 HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services Steps 1 Navigate to Services gt Voice gt Server The Server page appears EWI Home Sett
85. ients WEP Shared Similar to the WEP Open setting do not select this setting unless there is a compatibility issue with an older wireless client Unlike the WEP Open setting the WEP Shared setting prevents open access by any wireless client therefore it is more secure than the WEP Open setting For added protection set an encryption key on your AP and enter the same key into your other wireless clients WPA PSK TKIP This setting provides good security and works with most newer wireless clients This setting requires an encryption key on the AP and the wireless client configured to use Wi Fi Protected Access Pre Shared Key WPA PSK with the same encryption key WPA PSK TKIP and This setting allows a wireless client to use either WPA PSK or WPA2 PSK to WPA2 PSK AES access your network An encryption key must be configured on the AP and the same key must be entered on the wireless client WPA2 PSK AES This setting requires that wireless clients use only WPA2 PSK to access your networks An encryption key must be configured on the AP and entered into the wireless client WPA2 PSK is currently the most secure Wi Fi encryption protocol but may not be available on many wireless clients 4 Select the Use default encryption key printed on the System Label radio button to use the encryption key that came with your gateway OR Select the Set custom encryption key radio button to create a custom encryption ke
86. ime M automatically adjust for daylight savings Internet Time Servers NTP Time Servers ntp1 2wire com ntp2 2wire com ntp3 2wire com ntp4 2wire com ntp ucsd edu 2 Select your time zone in the Current Time Settings area Click Save Note Do not forget to select the Daylight Savings Time check box in the Time Configuration area if Daylight Savings Time is observed in your state Configuring Date and Time 31 HomePortal 3801HGV Gateway User Guide Setting Up System Information Manually Configuring Date and Time To manually configure the date and time 1 Navigate to Settings gt System Info gt Date amp Time The Time Configuration section appears Time Configuration Manual Configuration Set Time Set Date Daylight Savings Time Move rride automatic time configuration iW s2 23 thh mm ss 1201 101 i 18 lanny mmi dd pase I a M automatically adjust for daylight savings oa PF YN Select the Override automatic time configuration box in the Time Configuration section Set the time in the corresponding space in the hh mm ss format Set the date in the corresponding space in the yyyy mm dd format Select the Daylight Savings Tim check box Click Save Note When you configure the date and time manually do not forget to select the Override automatic time configuration check box Enabling Event Notifi
87. information that helps prevent injury or death Typographical Conventions The following typographical conventions are used in this document Blue Text Cross references Bold Interface elements that are clicked or selected Italic Emphasis book titles variables list terms Monospace Command syntax and code Monospace Italic Variables within command syntax and code Related Documents In addition to this guide the HomePortal 3801HGV gateway documentation library includes HomePortal 3801HGV Hardware Functional Specifications Communicates the high level hardware related information HomePortal 3801HGV Software Functional Specifications Communicates the high level features of the gateway HomePortal 3801HGV Hardware Release Notes Communicates the hardware changes incorporated in the latest release HomePortal 3801HGV Software Release Notes Communicates the known issues resolved issues and feature updates in the latest release Related Documents vii HomePortal 3801HGV Gateway User Guide About This Guide Support Technical support is available from the 2Wire Website http support 2wire com index php Support viii Introducing the HomePortal 3801HGV Gateway Welcome to the 2Wire family The HomePortal 3801HGV gateway belongs to the next generation gateway series that delivers profound user experience with its easy to use features This gateway helps you connect to your ISP and also to achieve a host
88. ings Site Map Status Voice Status Server Line Phone Stats Servers Server Enable Server Name profile 1 SIP Registrar Server 166 167 168 169 Registrar Server Port 5060 User Agent Domain Voice Service Register Expire Time 3600 Re register Interval 300 Add New Server 2 Select the Enable check box Type in a name for the server in the Server Name text box 4 Enter the server name in the SIP Registrar Server Name text box This can be an IP address or a name provided by the service provider 5 Enter the server port in the Registrar Server Port text box The port number will be provided by the service provider The default port is 5060 6 Enter the domain name in the User Agent Domain text box This will be provided by the service provider 7 Enter the expire time in the Register Expire Time text box This will be provided by the service provider 8 Enter the re register interval time in the corresponding text box This will be provided by the service provider 9 Click Save Note If your service provider has multiple SIP servers you may need to configure additional servers on this page You can do this by clicking the Add New Server button Configuring SIP Server 21 HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services Configuring Phone Lines Objective To configure the phone lines You can configure your telephone number on this p
89. inment and triple play data over existing coax cables Network Address Translation NAT NAT and Network Address and Port Translation NAPT technology for enabling multiple hosts on private network using a common IP address Internet Protocol Security IPsec IPsec for protecting data flows between a pair of hosts between a pair of security gateways or between a security gateway and a host Internet Group Management Protocol IGMP IGMP and IGMP Proxying for NAT and firewall traversal Domain Name Server DNS Acts as a DNS name server to LAN devices letting you set a simple domain name for devices instead of keeping track of their respective IP addresses QoS Quality of Service QoS features such as policies priority queuing shaping and management allows you effectively manage the available Internet bandwidth Logs The gateway maintains an internal log of broadband status and WAN side connection flows letting you or the ISP s technician effectively diagnose issues PING Client To ping LAN and WAN side IP addresses within your network This lets you know whether a device is responding or not The HomePortal 3801HGV gateway comes loaded with a user friendly Web interface that allows you to configure your gateway settings as per your requirements Components Before installing your gateway review the package content and ensure that you have items available as shown below Note The gateway and the stand are packaged separate
90. inted on the Hardware Version Hardware version number of the gateway Software Version Version number of the software used for the gateway Key Code Key code of the gateway First Use Date Date when the gateway was powered on for the first time out of factory Cureent Date and Time Your current date and time Time Since Last Boot Time elapsed since you last booted the system DSL Modem Hardware version of the DSL modem System Password Displays Default if you use the default system for your system Displays Custom if you have createad your own password for your system Displays None if you have not enabled password protection for your system Viewing System Information 28 HomePortal 3801HGV Gateway User Guide Setting Up System Information Setting Up System Password Objective To set up the system password This task allows you to set up a password for your system in order to protect it against unauthorized access You can either set up the default system password or create your own password Steps 1 Navigate to Settings gt System Info gt Password The Password page appears ewn Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Password Date amp Time Event Notifications Administration Password The administration password restricts system configuration changes from being made to users who know
91. ireless settings used to access the wireless interface of the gateway Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears Setting Up Wireless Network 53 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Services Site Map Status Wireless Wired Interfaces DHCP IP Address Allocation Warning Modifying the settings on this page can impact the ability of devices to access your wireless network Wireless Interface Enable Wireless Interface M Default Enabled Network Network Name SSID SSID Broadcast M Default Enabled Wireless Channel 12412 MHz V Current 1 Security Wireless Security Ml befsult Enabled Authentication Type Wireless Key Ouse default encryption key printed on the System Label MWireless Key Oset custom encryption weyf MAC Filtering MAC Filtering Advanced Settings Power Setting Default 4 Wireless Mode 802 11b q YW Default 802 11 b g DTIM Period I Defautt 1 Maximum Connection Rate Default 54 Mbps Wi Fi Protected Setup Wi Fi Protected Setup Ml petautt Enabled Status idle Setting Up Wireless Network 54 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Enable the wireless connection by selecting the Enable Wireless Interface check box Enter a name assigned to your wireless network in the Network Name SSID text box The default is 2WIREXXX where XXX represents the last three digits of your
92. k Save The ports listed in the Attack Detection section are disabled Disabling Attack Detection 81 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Controlling Inbound and Outbound Traffic Objective To control inbound and outbound protocol control services so that the firewall blocks or passes the traffic from to the network to from the Internet Steps 1 Navigate to Settings gt Firewall gt Advanced Configuration The Advanced configuration page to configure the outbound and inbound protocols appears Outbound Protocol Control Checking the box ALLOWS the associated traffic type through the firewall HTTP ica HTTPS e FTP a Telnet ia SMTP E DNS E NetBlos POP3 a IMAP ea NNTP 4 IRC md H323 All Other Protocols y Inbound Protocol Control Remote Management Y NetBIOS D 2 Select or clear any check box in the Outbound Protocol Control section If you select any of the check boxes in the Outbound Protocol Control section the firewall allows the traffic from the network to pass through the firewall to the Internet 3 Select or clear any check box in the Inbound Protocol Control section If you select any of the check boxes in the Inbound Protocol Control section the firewall allows the corresponding protocol to pass from the Internet to the network 4 Click Save This saves the configuration changes done to the inbound and outbound protocol control Note Allowing inboun
93. l 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Interfaces section of the Status page Interfaces Interface Status Active Devices Inactive Devices Ethernet Enabled o o Wireless Enabled 1 0 HomePNAl Enabled 0 0 Refer to the following table to understand the Interface parameters listed on the Status page Ethernet Displays whether the Ethernet interface is enabled or disabled Also displays the number of active and inactive Ethernet devices on the network Wireless Displays whether the wireless interface is enabled or disabled Also displays the number of active and inactive wireless devices on the network HomePNA1 Displays whether the HPNA interface is enabled or disabled Also displays whether the HPNA interface is active or inactive on the network The following figure displays the Wireless section of the Status page Wireless Wireless Channel 1 Auto Wireless Power Level 4 SSID Name 2WIREOS4 Status Enabled SSID Broadcast Enabled Security WEP Open Refer to the following table to understand the Wireless parameters listed on the Status page Wireless Channel Radio frequency band that the access point uses for your wireless network Wireless Power Level Power level for your wireless connection SSID Name Name assigned to your wireless network The default is 2WIREXXX where XXX represents the last three digits of the serial number of your gateway for
94. lid Type IGMP Allocation Failure IGMP Host Group Exceeded IGMP Sources Exceeded IGMP Other Querier IGMP Membership Entries IGMP Total Received Messages IGMP Received Short Messages IGMP Bad Checksum Messages IGMP Inquiry Messages IGMP Bad Inquiry Messages IGMP Report Messages IGMP Bad Report Messages IGMP Own Group Report Messages IGMP Transmitted Reports IGMP Group Entries IGMP Cache Entries ow oooo9dceo cocCcOcmUCUOCUCUCUOUUCcUOUUCcUOUCOUCOOUCUCOUUCUCOOUlUCO IGMP Group Interface IGMP Group Interface IGMP Group Interface Reference Name Address Count pppo 224 0 0 1 1 lo0 224 0 0 1 1 bridge0 224 0 0 1 1 Refer to the following table to understand the IGMP parameters listed on the multicast page IGMP Interface Name Name of the interface for which statistics are being reported IGMP Enable Query Displays whether the interface has IGMP querying enabled or disabled IGMP Fast Update Displays whether the interface has IGMP fast update enabled or disabled IGMP Version Displays the IGMP version Viewing Multicast Statistics 45 HomePortal 3801HGV Gateway User Guide IGMP Robustness Configuring Broadband Settings Time interval that the gateway waits for a report in response to a group specific query IGMP Query Interval Time interval at which the gateway sends membership queries when it is the querier IGMP Query Response Interval Time interval that the gateway waits
95. lines to your current home telephone wiring without contacting your service provider This requires special installation especially if your home has an alarm system which requires special wiring Follow these steps to connect the VoIP phone to the Voice 1 amp 2 port of the gateway 1 To connect 1 phone a Connect one end of the phone cable to the HomePortal 3801HGV gateway Voice 1 amp 2 port b Connect the other end of the phone cable to the phone jack Telephone Cable Telephone Figure 6 VoIP Connection without Splitter Connecting VoIP Interface HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway 2 To connect 2 phones a Connect one end of the line splitter to the HomePortal 3801HGV gateway Voice 1 amp 2 port b Connect the phone cables to the first and second jack of the splitter Two Phones Telephone Voice Line Cable Splitter 3 Figure 7 VoIP Connection Using Splitter Connecting HPNA Interface to IPTV set top Box The HomePortal 3801HGV gateway can be configured to use IPTV services through the cable port Follow these steps to connect the gateway to the set top box 1 Connect one end of the coaxial cable to the CABLE port and the other end to the CABLE IN port of Ethernet over Coax adapter 2 Connect one end of the Ethernet cable to the Ethernet port of Ethernet over Coax adapter and the other end to the Ethernet port
96. ly in the container Vertical orientation is the preferred method for mounting the HomePortal 3801HGV gateway Components 2 HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway Not Required for Wireless Setup Computer Telephone Voice Line Cable Splitter a 3 GF pa 3 E i Ethernet l VOSL Phone Socket Cable Cable Ce E a a v oa m eves l Coax IPTV Set Top Box Cable Pees E Power Adapter Power Outlet Figure 1 Installation Components Your HomePortal 3801HGV gateway has the following components in the box 1 HomePortal 3801HGV Gateway 1 Power Cord amp Adapter See Also Installing the HomePortal 3801HGV Gateway on page 4 Accessing the User Interface on page 11 Configuring Internet Connection on page 14 Regulatory Information on page 117 Components 3 Installing the HomePortal 3801HGV Gateway Installing your HomePortal 3801HGV gateway consists of the following tasks Determining HomePortal 3801HGV Gateway Location on page 4 Connecting the Power Adapter on page 5 Connecting Your Computer to the Gateway on page 5 Connecting the Broadband Interface on page 7 Connecting VoIP Interface on page 8 Connecting HPNA Interface to IPTV set top Box on page 9 Determining HomePortal 3801HGV Gateway Location If you have subscribed for IPTV and High Speed Internet then the preferred location for installing the HomePortal 3801HGV gateway is near the first video set top
97. me PPPoE Service Type of PPPoE service being used Viewing Broadband Status 36 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings The following figure displays the DSL Details section of the Status page DSL Details Modem Type Connection Type DSL Line Wire Pair Current DSL Connection Rate Max Rate Noise Margin Attenuation Output Power Protocol Channel DSLAM Vendor Information Rate Cap Attenuation 300kHz Built in modem DSL Required Impulse Noise Protection O Uncanceled Echo YCXKO Frequency Offset Final Receive Gain Excessive Impulse Noise RJ 11 Down Up 27365 kbs 2030 kbs 67640 kbs Not Available 25 8 dB Not Available 4 4 dB Not Available 7 1 dBm 31 0 dBm G 993 2 Interleaved Country 65461 Vendor CXSY Specific 16898 27368 kbs 2 6 dB 0 0 dB Ok 0 0 ppm Ok 5 0 dB Ok 0 Ok Refer to the following table for description of the DSL Details parameters listed on the status page Modem Type Displays modem type either built in VDSL modem or external broadband modem through Ethernet Connection Type Method by which the gateway connects to the ISP The method can be Direct IP PPPoE DSL Line Wire Pair Line 1 inner pair Line 2 outer pair or searching for DSL signal During installation the gateway auto detects whether the DSL signal is on line 1 or line 2 Current DSL Connection
98. mended that you start using channel 1 and expand to channel 6 and 11 when necessary as these three channels do not overlap 116 APPENDIX B Regulatory Information Electrical AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment Please follow these guidelines e Do not use the adapter in a high moisture environment Never touch the adapter when your hands or feet are wet e Allow adequate ventilation around the adapter Avoid locations with restricted airflow e Connect the adapter to a proper power source The voltage and grounding requirements are found on the product case and or packaging e Do not use the adapter if the cord becomes damaged Do not attempt to service the adapter There are no serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture Telecommunication Cord A To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord Internal Telephone ports VoIP Telecommunication equipment connected to this port e g via Voice 1 amp 2 port should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC Location Electrical Considerations A Due to risk of electrical shock or damage do not use this product near water including a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Als
99. nformation on this page Parameter Description Line 1 Displays status information about the phone line in use as well as its current state Registration Status Displays registration information about the phone line in use Call Summary Current Call Displays call summaries for the current call Last Completed Call Displays call summaries for the for your last completed call Cumulative Since Last Reset Displays collective call information since you last reset the page Call Statistics Current incoming calls Current outgoing calls Displays complete call statistics of the current incoming call s Displays complete call statistics of the current outgoing call s Last incoming call Displays complete call statistics of the last incoming call Last outgoing call Viewing External Line Statistics Displays complete call statistics of the last outgoing call 25 HomePortal 3801HGV Gateway User Guide Configuring Voice Based Services All incoming calls Displays complete call statistics of all incoming calls All outgoing calls Displays complete call statistics of all incoming calls See Also Viewing Subscribed Services Status on page 17 Troubleshooting 3801HGV Gateway on page 109 Viewing External Line Statistics 26 CHAPTER 7 Setting Up System Information This chapter provides information about the tasks you can perform in th
100. nforme aux specifications techniques applicables d Industrie Canada Cet appareil num rique de la classe est conforme a la norme NMB 003 du Canada Manufacturer 2Wire Inc Model s RG3801HGV 00 Part 15 of FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Declaration of Conformity 118 HomePortal 3801HGV Gateway User Guide
101. nting the HomePortal 3801HGV gatewaygateway HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Connecting the Power Adapter Follow these steps to power on the gateway 1 Connect one end of the power adapter to the POWER port of your gateway 2 Connect the other end of the power adapter to an electrical outlet Once the gateway is powered on the power LED flashes green for a brief period of time and then turns solid green Power Adapter Power Outlet Figure 2 Power Connection Note Use the 2Wire power adapter packaged with the gateway as it is compliant with local regulatory requirements Connecting Your Computer to the Gateway The first computer you connect to the gateway is used to configure the HomePortal 3801HGV gateway for proper operation You can connect your gateway to additional computers and or other devices with Ethernet cable and wireless AP Connecting through Local Ethernet The HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or devices Use the Ethernet interface s on the gateway to create a broadband network Follow these steps to connect the computer to the gateway using the Ethernet cable 1 Connect one end of the Ethernet cable yellow to any available LOCAL ETHERNET port on the gateway 2 Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface Card NIC on the computer Connecting the
102. o avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners neon signs high frequency or magnetic security devices or electric motors 117 HomePortal 3801HGV Gateway User Guide Regulatory Information Equipment Repairs Do not under any circumstances attempt any service adjustments or repairs on this equipment Instead contact your local 2Wire distributor or service provider for assistance Failure to comply may void the product warranty Location Environmental Considerations Do not plug the AC DC power adapter into an outdoor outlet or operate the residential gateway outdoors It is not waterproof or dustproof and is for indoor use only Any damage to the unit from exposure to rain or dust may void your warranty Do not use the residential gateway where there is high heat dust humidity moisture or caustic chemicals or oils Keep the gateway away from direct sunlight and anything that radiates heat such as a stove or a motor Declaration of Conformity FCC Industry Canada Compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission FCC part 15 FCC part 68 and Industry Canada ICES003 and RSS 210 Radio and telecommunication regulatory requirements Le pr sent materiel est co
103. o 108 the forwarded data to the first value in the range will be Configuring Firewall Settings 76 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 10 11 sent to 4000 Subsequent ports will be mapped accordingly 101 will be sent to 4001 102 will be sent to 4002 and so on Select the application type from the Application Type drop down list Click Add to List This creates a new application profile Also the configured information appears in the Definition List section of the same page You can also view the newly created application listed in the Applications List drop down list on the Applications Pinholes and DMZ page Click Back to return to the Applications Pinholes and DMZ page To edit a user defined applicaitons click Edit or delete user defined application in the Edit firewall settings for this computer section This lets you edit an existing profile or assign additional TCP or UDP ports to an existing profile The Edit or Delete a User Defined Application page appears 2MRIZ Home Services Settings Site Map Status Applications Pinholes and DMZ Advanced Configuration Edit or Delete a User Defined Application Choose an application from the list below then choose to Edit or Delete the selected application profile User defined applications System Info Broadband LAN Firewall Logs Diagnostics Note You can add the definition of the profile only when it
104. o noise margin 5 Select 1063 859 or 646 from the Per drop down list NOTE TO REVIEWER Unable to determine the purpose of this field Need inputs for this field 6 Enter the duration in seconds in the Collection Interval text box This is the number of seconds during which the counters for data are collected 7 Click Save This saves the HPNA configuration changes Configuring HomePNA 3 1 65 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Viewing HomePNA Status To view HomePNA status page navigate to Settings gt LAN gt Wired Interfaces Click HomePNA Status listed at the bottom of the wired interfaces page The following page appears eW Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Wireless Wired Interfaces DHCP IP Address Allocation HomePNA Network Firmware Version D UCyl 9 2 20090217 ATT bin Firmware Signature 6001426d1 ce 7ae6S3a2el b7eSc dfad HPNA Physical Link DOWN Network Mode SYNCHRONOUS NodelID MTU Mac Address 1 24000 00 26 50 7D 86 91 Refer to the following table to understand the HomePNA Network parameters listed on the status page Parameter pesenpton o Firmware Version Firmware version number Firmware Signature Firmware signature number HPNA Physical Link Displays whether the HPNA interface is enabled or disabled Network Mode Network mode of the HPNA interface Node ID Node ID of HPNA interface
105. of margin failure Cum Sec w Impulsive Events Number of impulsively errored seconds since the gateway was last restarted and the elapsed time since the last impulsively errored second Cum Seconds w Errors Number of cumulative errored seconds since the gateway was last restarted and the elapsed time since the last error Cum Sec w Severe Errors Number of severely errored seconds since the gateway was last restarted and the elapsed time since the last severely errored second Corrected Blocks Number of corrected DSL superframes that have data errors detected during reception Viewing Broadband Status 39 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Uncorrectable Blocks Number of uncorrected DSL superframes that have data errors detected DSL Unavailable Seconds Number of times the ISP connection was established since the statistics were last reset and the elapsed time since the last establishment Resetting Statistics on Status Page After rectifying the issues that are seen in different sections of the Status page you must reset this page to determine if the issue is resolved To do this click the Reset Statistics button at the bottom of the Status page Configuring Bridge Mode Objective To configure bridge mode Bridge mode is used to configure devices on the LAN with a broadband IP When the gateway is into bridge mode you can use a sup
106. of the gateway from the menu and click Connect A prompt to enter the network key appears Enter the encryption key and click Connect Refer the note above for the location of the key Connecting Your Computer to the Gateway 6 HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway Location of the label containing the SSID and WiFi Key Figure 4 Wireless Network Key Location Connecting the Broadband Interface Follow these steps to connect the gateway to Very High Bit rate DSL VDSL wall jack 1 Connect one end of the phone cord twisted pair cable to the DSL port green on your gateway 2 Connect the other end of the phone cord twisted pair cable to the VDSL enabled wall jack outlet Once the gateway recognizes the VDSL connection Broadband LED flashes green for a brief period of time and then turns solid green Connecting the Broadband Interface 7 HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway VDSL Phone Socket Cable Figure 5 VDSL Broadband Connection Note The HomePortal 3801HGV gateway must be connected to the VDSL wall jack Do not connect the DSL port of the HomePortal 3801HGV gateway to a telephone wall jack Connecting VoIP Interface The HomePortal 3801HGV gateway includes one RJ 14 port Voice 1 amp 2 with the capacity to support 2 phone lines using a splitter or multi jack adapter A Warning Do not connect the VolP
107. omatically No HomePNA service HOME PNA services are not activated Check with your ISP for activating IPTV services Home PNA networking is disabled Select the HomePNA Networking check box from Settings gt LAN gt Wired Interfaces Wireless client is not locating the gateway SSID Broadcast is disabled Navigate to Settings gt LAN gt Wireless Select the SSID Broadcast check box in the Network section Wireless client is not getting an IP address Wireless networking is disabled Navigate to Settings gt LAN gt Wireless Select the Enable Wireless Interface checkbox Incorrect authentication type is used Ensure that you select the relevant authentication type for configuring your wireless client Wireless modes on client and access point are not compatible Ensure that the wireless mode on the wireless client is compatible to the wireless mode on the gateway Wireless signal strength is weak Wireless client is not in the wireless range Ensure that your wireless client is within the wireless range of the gateway Incorrect power settings Change the Power Setting value to increase the signal strength Wireless channel interference Change the Wireless Channel value Alternatively you can also change the Wireless Channel Mode to auto Setting custom encryption key on the user interface gives an error Custom encryption key is not conforming with the secu
108. on the set top box Note The Ethernet over Coax adapter is independently powered and should be installed close to a power outlet Refer to the manufacturer s instructions that came with the Ethernet over Coax adapter Connecting HPNA Interface to IPTV set top Box 9 HomePortal 3801HGV Gateway User Guide Coax Cable IPTV Set Top Box Figure 8 IPTV Connection VDSL over Coax See Also Introducing the HomePortal 3801HGV Gateway on page 1 Accessing the User Interface on page 11 Connecting HPNA Interface to IPTV set top Box Installing the HomePortal 3801HGV Gateway 10 CHAPTER 3 Accessing the User Interface To launch the HomePortal 3801HGV gateway user interface access the Home page of the gateway by entering one of the following URLs into a compatible browser on the computer connected to the gateway http gateway 2Wire net http home http 192 168 1 254 The Home page appears EWR Home Services Settings Site Map Summary Broadband Wireless Firewall 3801HGY Kbps Network Name Status Serial Number T Kbps 2wWiIREOS4 Enabled 38091 3000054 Quick Service f Links Home Network Devices John Access Files Device Details q Voice Top Networking Features Wireless modify security or settings Refresh your Broadband Connection reconnect your broadband connection e Restart your System reboot Home Networking find a computer share a file
109. ost Port Timeout sec TCP 72 80 72 6400 14 Modify the information as per your requirement 15 Click Add to List The configuration changes appear in the Definition List section of the same page 16 Repeat step 8 to 15 for each port or range of ports required for the application profile Configuring Firewall Settings 78 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Deleting User defined Applications To delete a user defined application 1 Click Edit or delete user defined application in the Edit firewall settings for this computer section This lets you delete an existing profile The Edit or Delete a User Defined Application page appears 2e2WwWiR Home Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Status Applications Pinholes and DMZ Advanced Configuration Edit or Delete a User Defined Application Choose an application from the list below then choose to Edit or Delete the selected application profile Tesu E User defined applications 2 Select the application you want to delete from the User defined applications list box 3 Click Delete The configuration successful prompt confirms the deletion You cannot view the deleted application in the User defined applications list box Allowing all Applications To allow all applications through firewall 1 On the Allow device application traffic to pass through firewall page select Allo
110. ough a firewall configuration allows only a limited number of known ports If you disable ALG the ports get blocked and you have to explicitly open up a large number of ports in the firewall rendering the network vulnerable to attacks on those ports Steps 1 Navigate to Settings gt Firewall gt Advanced Configuration The Advanced configuration page to configure the SIP ALG settings appears Application Layer Gateways SIP ALG 2 Enable or disable the SIP ALG on the gateway firewall by selecting or clearing the check box 3 Click Save This saves the configuration changes See Also Configuring LAN Devices on page 50 Configuring Broadband Settings on page 34 Using Diagnostics Features on page 93 Troubleshooting 3801HGV Gateway on page 109 Configuring Application Layer Gateway 84 CHAPTER 11 Viewing Logs The Logs tab displays all types of logs which you can use to diagnose a problem if any This section gives information about the following tabs Event Log System Log Upgrade Log Firewall Log Viewing Event Log Objective To view event logs You can perform the following tasks on this page View all event logs Assign a filter to view specific event logs Clear logs from the display list Viewing All Event Logs Steps To view all event logs navigate to Settings gt Logs gt Event Logs The following page appears 85 HomePortal 3801HGV Gateway User Guide 2WiRE Viewing Logs Home Se
111. parts per million ppm on the ports of the gateway and the DSLAM Final Receive Gain Indicates the current receive gain setting in dB which will depend on the length of the DSL line Excessive Impulse Noise Indicates to what degree impulse noise is present on the line The following figure displays the Traffic Statistics section of the Status page Traffic Statistics IP Traffic Transmit 310224 4432 Receive 372578 4646 Bytes Packets Errors 0 0 Refer to the following table for description of the Traffic Statistics parameters listed on the status page Transmit Cumulative number of bytes IP packets errors and percentage of errors transmitted Recieve Cumulative number of bytes IP packets errors and percentage of errors received The following figure displays the DSL Link Errors section of the Status page Viewing Broadband Status 38 HomePortal 3801HGV Gateway User Guide DSL Link Errors Collected for 13 00 35 DSL Link Retrains DSL Training Errors Training Timeouts Loss of Framing Failures Loss of Signal Failures Loss of Power Failures Loss of Margin Failures Cum Sec w Impulsive Events Cum Seconds w Errors Cum Sec w Severe Errors Corrected Blocks Uncorrectable Blocks DSL Unavailable Seconds Reset Statistics Configuring Broadband Settings Since Current Current Time Since Reset 24 hr int 15 min int Last Event
112. plementary network or a third party router to handle the traffic The gateway will only function as a direct connection to the phone line Note By default the gateway is configured in the routing mode When routing is disabled the NAT and the DHCP server are also disabled Confirm with the ISP that the WAN protocol is compatible with bridging mode Configuring Bridge Mode 40 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1 Use Broadband IPs on LAN System MAC Address uUse the built in system MAC address 00 26 50 7d 86 90 Upstream MTU 1492 Supplementary Network Navigate to Settings gt Broadband gt Link Configuration Configure the following section of the Link Configuration page to enable the bridge mode and add supplementary networks Mlenabie fallow devices on the LAN to be configured with a broadband IP and bridge traffic Current IP subnet mask 172 16 8 16 255 255 255 224 Specify usable subnet mask Auto Firewall Open ivi Ooverride the built in MAC address Specify MAC address O Add Additional Network Clenable Router Address Subnet Mask Auto Firewall Open Fj Routing Routing FlEnabie Default is enabled Routing disabled Bridge mode 2 Select the Use Broadband IPs on LAN check box This enables bridge mode on the gateway 3 Enter the subnet mask address in the Specify usable subnet mask text box You must specify this address on the LA
113. rity mode key length key type or value type Configure the custom encryption key in a way that it conforms to the security mode key length key type or value type LAN clients are unable to access specific applications or Web sites Firewall is preventing the LAN clients from accessing specific applications or Web sites Navigate to Settings gt LAN gt IP Address Allocation Browse to the LAN client where access is restricted Select Disabled from the Firewall drop down list box LAN Issues 112 HomePortal 3801HGV Gateway User Guide Troubleshooting 3801HGV Gateway Firewall Issues The following table provides information to troubleshoot firewall issues HTTP service not available HTTP traffic is disabled Navigate to Settings gt Firewall gt Advanced Configuration Select the HTTP checkbox from the Outbound Protocol Control section to enable the HTTP traffic to pass through the firewall Unable to connect to the VPN Unsupported port Check if the VPN service supports PPPoE L2TP PPTP tunnel and IPSec ports If not then you must open the supported port To open the supported port perform port forwarding that is add a new user defined application Diagnostic Issues The following table provides information to troubleshoot diagnostic issues Ping Traceroute DNS query Incorrect host address is Ensure that you populate the correct destination IP in does not respond entere
114. rk until the problem is resolved No repairs can be done by a customer on this equipment It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges MPE SAR RF Exposure Information This device was verified for RF exposure and found to comply with Council Recommendation 1999 519 EC and FCC OET 65 RF exposure requirements This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment A While this device is in operation a separation distance of at least 20 cm 8 inches must be maintained between the radiating antenna inside the EUT and the bodies of all persons Declaration of Conformity 119 HomePortal 3801HGV Gateway User Guide Regulatory Information exposed to the transmitter in order to meet the FCC RF exposure guidelines Making changes to the antenna or the device is not permitted Doing so may result in the installed system exceeding RF exposure requirements This device must not be co located or operated in conjunction with any other antenna or radio transmitter Installers and end users must follow the installation instructions provided in this guide Declaration of Conformity 120
115. rs SMTP e mail servers and DNS servers DNS Domain Name System The DNS is the way that Internet domain names such as www 2wire com are located and translated into IP addresses DSLAM Digital Subscriber Line Access Multiplexer A device found in telephone company central offices that takes a number of DSL subscriber lines and concentrates them onto a single ATM line Ethernet A type of local area network that operates over twisted wire and cable at speeds of up to 10 Mbps ICMP Internet Control Message Protocol ICMP supports packets containing error control and informational messages For example the PING command uses ICMP to test an Internet connection Although ICMP is generally harmless there are some message types that should be dropped Redirect 5 Alternate Host Address 6 and Router Advertisement 9 can be used to redirect traffic from your site Echo 8 Timestamp 13 and Address Mask Request 17 can be used to obtain information on whether the host is up the local time and the address mask used on your network respectively ICMP messages are also sometimes used as part of DOS attacks such as flood ping or ping of death Invalid TCP flags Combination of TCP flags such as SYN FIN that signal a malicious attempt to get past the firewall IP Internet Protocol The standard signaling method used for all communication over the Internet IP Address A numeric iden
116. rvices Site Map Event Log System Log Upgrade Log Firewall Log Event Log Clear Log Display Filter Type Date Time 2009 11 29722 48 29 08 00 2009 11 297T22 51 02 08 00 2009 11 29722 53 35 08 00 2009 11 29T22 56 08 08 00 2009 11 297T22 58 41 08 00 2009 11 297T23 01 15 08 00 2009 11 29T23 03 48 08 00 2009 11 29T23 06 21 08 00 2009 11 297T23 08 54 08 00 2009 11 29T23 1 1 27 08 00 2009 11 29723 14 01 08 00 2009 11 29723 16 34 08 00 2009 11 29723 19 07 08 00 2009 11 29723 21 40 08 00 INF INF INF INF INF INF INF INF INF INF INF INF INF INF Clear Log all Z _ Submit fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon fw fwmon Event Description src 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp code ICMP Dest Unreachable session terminated rc 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot icmp_type 3 icmp_code 1 ICMP Dest Unreachable session terminated fC 172 16 102 1 dst 172 16 8 16 ipprot 1 icmp_type 3 icmp_code ICMP Dest Unreachable session terminated srcw172 16 102 1 dst 172 16 8 16 ipprotel icmp_types3 icmp_code 1 ICMP Dest Unreachable session terminated src 172 16 102 1 dst 172 16 8 16 ipprot 1 i
117. s 2wWiRE Home Services Site Map System Info Broadband LAN Firewall Logs Diagnostics Link Test Link Tree DSL IPUtilities NAT Syslog Resets Warning the link test takes several minutes during which broadband will not be available Link Test Start Test Runs a series of diagnostic tests on your broadband link Test Results Refresh Page This page requires that you refresh the web page to view test results DSL Synchronization PPPoE Service UP UP PPP Authentication UP IP Connection UP DNS Communication 2 Click Start to start running diagnostic tests on your broadband connection 3 Click Refresh Page to view the results of your test Note Running diagnostic tests on your broadband connection may take a few minutes and broadband will not be available during this time Testing Broadband Link 94 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Viewing Link Tree To view Link Tree navigate to Settings gt Diagnostics gt Link Tree The Link Tree page appears EWR Diagnostics Link Test Link Tree DSL IPUtilities NAT Syslog Resets Link Tree gt root0 is UP gt globalO is UP gt deviceO is UP gt rnatO is UP gt routed is UP gt fwO is UP gt sysio0 is UP gt phoned is DOWN gt phonel is DOWN gt ledO is UP gt cms0 is UP gt homed is UP gt bridged is UP gt hostapO is UP gt ipnetl is UP gt bridgemondO is U
118. s ew Home Settings Site Map Status Voice File Sharing e John Web Servers TELCO Digital Voice TELCO TY Click Remote Access configuration link to enable Web remote access on your system HomePortal 3801HGV Gateway User Guide Viewing Subscribed Services Status Refer to the following table for description of the parameters listed on the Status page Parameter Description File Sharing Displays all devices connected to the HomePortal 3801HGV gateway You can share files among these devices Web Servers Displays the Web servers configured to the gateway TELCO Digital Voice Displays the status of the VoIP lines and associated servers TELCO TV Displays the IPTV parameters 18 CHAPTER 6 Configuring Voice Based Services This chapter provides information about the tasks that you can perform in the Voice tab Following are the links under the Voice tab and associated tasks e Status Viewing Status on page 19 e Server Configuring SIP Server on page 20 e Line Configuring Phone Lines on page 22 e Phone Configuring Phones on page 23 e Stats Viewing External Line Statistics on page 24 Note You can access this tab only if you have subscribed for the VoIP service from your provider Viewing Status This topic provides information about the Status page under the Voice Tab You can view the status of your phone lines and servers on this page To view t
119. s interface Ensure that at least one LAN client is connected to the wireless connection of the gateway Wireless Interface is disabled Select the Enable Wireless Interface check box from Settings gt LAN gt Wireless Internet is not accessible but user interface of the gateway is accessible Inadequate connectivity Check the physical connectivity of the RJ11 cable to the phone line port of the gateway device Try using a different cable Incorrect broadband settings e Check the connectivity status of Internet and DSL Link on the user interface by navigating to Settings gt Broadband gt Status e Restart the gateway to refresh the broadband connection Incorrect LAN computer settings Ensure that the correct settings are configured on the LAN computer No HOME PNA light Inadequate connectivity Check the COAX cable connection on the CABLE port of the gateway and the COAX adapter and make sure that it is securely seated in both ports Home PNA networking is disabled Select the HomePNA Networking check box from Settings gt LAN gt Wired Interfaces VoIP Issues The following table provides information to troubleshoot VoIP issues No VOICE 1 and VOICE 2 lights Inadequate connectivity Check the RJ 14 cable connection from the gateway to the phone port s and make sure that it is securely seated in both ports No VoIP service VoIP services are not subscribe
120. s the interval at which the access point sends its broadcast traffic Select the Maximum Connection Rate from the drop down list This is the maximum rate at which your wireless connection works Select 1 2 5 5 11 or 22 Mbps for 802 11b based models and 1 2 5 5 11 6 9 12 24 36 48 or 54 Mbps for 802 11b g based models Configuring Advance Wireless Settings 61 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 6 Click Save This ensures that the advance wireless settings are saved Configuring Wi Fi Protected Setup Objective To configure Wi Fi protected setup WPS This configuration simplifies the process of connecting any home device to the wireless network As an access point AP the gateway issues and revokes credentials to a network WPS supports both push button and PIN based configuration methods When WPS is enabled the gateway automatically detects the presence of a WPS enabled client device Both methods require WPA or WPA2 security enabled and the predefined passphrase is provided to the WPS device Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears Wi Fi Protected Setup Wi Fi Protected Setup M pefault Enabled PIN O w Enter the PIN Status idle 2 In the Wi Fi Protected Setup section enable the WPS by selecting the Wi Fi Protected Setup check box Setting Up WPS through the PIN Method To set up WPS through the PIN method 1 Navigate to
121. sa Nolza o Ok Downstream Paguited Impulsa Nolza Protection Downstream Impulsa Hols Protection 495 Downstream De tay of Latency Path 7 91 ms Upstream Impulss Nolsa Protection 117 Upstream Daty of Latency Path 7 55 ms Framing Mode ETH Training History Tims Tims of tact update Maxi Max rata at start of conmection Max Currentor finale stimated max rate Max Currentor firalestimated max rate without INC Magni Holza marginat start of conmction hgn Currantor firai nolaa margin DLY Downstream Daty of Latency Path Downstream Upstream Tine Lim Pate Maxi Max Max3 h gni hn Attn Pwr CACs FECS INP DLY Pate Max hgnl hyn Attn Pwr CPCs FECS INP DLY Meda Yamor State ExitCode Echo CEO Rx Gain DOI OL 18234143 PST I 2735 68410 68501 GOS1 2 W2 44 7 1 O 3989495791 MNO OO OO OO 310 O 1177 55 G 993 2 Comxant 17372 NormalOpmrtbno0 00 50 Bitioad iss A wl 4 0 3 Hotes You can view the following information on this page General Information Technical information about the DSL Training History Information about DSL training history Bitloading Graphic representation of DSL bitloading Note Explanation of terms used in DSL training history Testing IP Utilities Objective To test the following IP utilities Testing IP Utilities 97 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Ping A computer network tool used to test whether a particular host is reachable across
122. some rare instances certain application types require specialized firewall changes in addition to simple port forwarding Ifthe application you are adding appears in the application type menu above it is recommended that you select it Definition List Protocol Port or Range Host Port Timeout sec Enter a name for the application profile in the Application Profile Name text box 4 Click the TCP or UDP radio button to select the protocol for the application profile If the application you are adding requires both you need to create a separate definition for each 5 Enter the port or port range used by the application in the Port or Range text boxes If only one port is required enter the port number in the From text box For example some application require only one port to be opened such as TCP port 500 others require that all TCP ports from 600 to 1000 be opened 6 Enter the duration in seconds in Protocol Timeout text box This is the amount of time the connection in the specified range remains open when there is no data transfer In most cases the default value is appropriate If you leave the text box blank the system uses the default values 86400 seconds for the TCP protocol GOO seconds for the UDP protocol 7 Enter a value in the Map to Host Port text box This value must map to the port range you established to the local computer For example if you set the value to 4000 and the port range being opened is 100 t
123. sponding to the host address 4 Click Start to start testing You can view the results in the space provided The following figure displays the test results Testing IP Utilities 102 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features BWR Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Link Test Link Tree DSL IP Utilities NAT Syslog Resets IP Utilities amp Tests Test Type dnsquey v Host address localhost Enable Name Resolution Test Depth 30 Times or Hops Packet Size 64 Bytes Maximum 576 Test Results localhost resolved to 127 0 0 1 5 Click Stop to stop testing Note To clear logs select all logs in the provided space and press Delete on your keyboard Viewing NAT Information Network Address Translation NAT is the process of modifying network address information in datagram packet headers while in transit across a traffic routing device for remapping a given address space into another Most NAT devices allow the network administrator to configure table entries for permanent use This feature is referred to as port forwarding and allows traffic originating in the outside network to reach designated hosts in the masqueraded network To view NAT information navigate to Settings gt Diagnostics gt NAT The NAT page appears Viewing NAT Information 103 HomePortal 3801HGV Gatewa
124. stics Status Wireless Wired Interfaces DHCP IP Address Allocation Wireless MAC Filtering Enable MAC Filtering Enable Save Select Devices to be Allowed or Blocked Select the devices by listed name or MAC Address that you want to block or allow onto your wireless network Ifyou do not see a particular device in the list then click the Rescan For Devices button or manually add a device using its MAC address Note Manually added devices will automatically appear in the Blocked Devices list if MAC filtering is enabled Devices added before MAC filtering is enabled will remain in the Allowed Devices list Allowed Devices Blocked Devices Rescan For Devices Delete Add New MAC Address to List Manually Enter MAC address Add To List 3 Enable or disable the MAC filtering by selecting or clearing the Enable MAC Filtering check box MAC filtering is disabled as a default setting Disabling MAC address filtering allows all the wireless clients to access the device 4 Click Save This ensures that the configured MAC filtering setting is saved Allow block devices to access wireless interface based on MAC filtering feature by configuring the Select Devices to be Allowed or Blocked pane Allowing MAC Addresses Objective This feature enables you allow wireless connection to all devices or an individual device based on the MAC address of the device Securing the Wireless Network Using
125. t to multiple devices in your network HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway Parental Controls Internet Access Controls and Content Screening Parental controls offer easy to use tools to limit access to specific Websites monitor browsing history and usage and enforce time restrictions on common applications Parental control settings are straightforward and easily managed by users Because this service resides at the gateway every Internet device on the network can be protected even visiting devices Advanced Firewall Monitoring This feature watches for suspicious activity helping to eliminate security issues before they have a chance to proliferate It automatically keeps itself current with software updates You can decide when and how to receive notification of attacks and view detailed logs through the gateway s user interface Web Remote Access You can gain fast easy access to your local network remotely using an Internet browser Download files securely from anywhere using an Internet connection and network password You can also view and manage all gateway settings including those for other applications like Parental Controls and Firewall Monitoring Voice Over IP VoIP Two FXS lines through an RJ 14 jack provide prioritized VoIP services lowering your communication costs This gateway also supports wireless wireline convergence HomePNA HPNA HPNA features for distributing enterta
126. tal 3801HGV Gateway User Guide Configuring LAN Devices Allowed Devices Blocked Devices 00 1c bt a9 03 ac lt lt Rescan For Devices _Dekte Refreshing the List of Devices Objective This feature enables you to refresh the list of devices while allowing or blocking wireless connection based on the MAC Addresses of the devices Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears 2 Inthe MAC Filtering section click Edit Blocked Allowed Device List link The Wireless MAC Filtering page appears 3 Click Rescan For Devices to refresh the list of devices viewed in Allowed Devices and Blocked Devices panes Deleting the Devices Objective To delete a configured device This feature enables you to delete devices from the list of allowed or blocked devices Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears 2 Inthe MAC Filtering section click Edit Blocked Allowed Device List link The Wireless MAC Filtering page appears 3 Select the device from Allowed Devices or Blocked Devices pane 4 Click Delete 5 Click Save to retain the configuration changes After any configuration change you have made on this user interface a page opens confirming that the configuration is changed Securing the Wireless Network Using MAC Filtering 60 HomePortal 3801HGV Gateway User Guide Configuring Advance Wireless Settings Objective To configure advance wireless se
127. teway on page 4 Accessing the User Interface on page 11 Configuring Internet Connection on page 14 Viewing Subscribed Services Status on page 17 Configuring Voice Based Services on page 19 Setting Up System Information on page 27 Configuring Broadband Settings on page 34 Configuring LAN Devices on page 50 Configuring Firewall Settings on page 72 Using Diagnostics Features on page 93 Troubleshooting 3801HGV Gateway on page 109 Glossary on page 114 Regulatory Information on page 117 Audience This guide is intended for use by End Users Sales Engineers Support Staff Service Provider Technicians Using this Document Each topic subtopic in this document has the following sections Objective Steps See Also vi HomePortal 3801HGV Gateway User Guide About This Guide These sections help you find your topics of interest with ease and guide you through the topics in a simple and logical manner The See Also section has cross referenced links to other topics within this document which may assist you in further understanding your device Style Conventions The following style conventions are used in this document Note Notes contain incidental information about the subject In this guide they are used to provide additional information about the product and to call attention to exceptions A Caution notes identify information that helps prevent damage to hardware or loss of data A Warning notes identify
128. tifier for your computer Just as the post office delivers mail to your home address servers know to deliver data to your computer based on your IP address IP addresses can be dynamic meaning that your computer borrows the IP address for the necessary timeframe or they can be fixed meaning that the number is permanently assigned to your computer LAN Local Area Network A network connecting a number of computers to each other or to a central server so that the computers can share programs and files MAC Media Access Control Address A hardware address that has been embedded into the network interface card NIC by its vendor to uniquely identify each node or point of connection of a network Map to Host Port When set not left blank or set to 0 this value provides the mapping offset to the local computer For example if this value is set to 4000 and the range being opened is 100 to 108 the forwarded data to the first value in the range will be sent to 4000 Subsequent ports will be mapped accordingly 101 will be sent to 4001 102 will be sent to 4002 and so on MTU maximum transmission unit The largest size packet or frame specified in octets eight bit bytes that can be sent from a computer to the network The Internet s TCP uses the MTU to determine the maximum size of each packet in any transmission If the MTU is too large the packet may need to be retransmitted if it encounters a router t
129. ttings This allows you to further optimize wireless settings for better performance Configuring LAN Devices Note Itis recommended that you leave the default settings as is however if you are experiencing connection or performance difficulties altering these settings may improve performance Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page to configure the Advanced Settings appears Advanced Settings Power Setting Wireless Mode DTIM Period Maximum Connection Rate Rescan 4 E Default 802 1 1b g Default 1 Default 54Mbps Default 802 11 b g 54 Mbps Save 2 Select the power level for your wireless connection from the Power Setting drop down list The configured power level is the actual transmitted radio power at the access point The default list is from 1 to 4 Following table provides the output power levels for 802 11b and 802 11 types of wireless modes Power Settings Radio Output Power 802 11b mW 802 11g mW 1 maximum 50 30 25 15 12 6 3 Select the Wireless Mode from the drop down list This allows you to force the gateway to use 802 11b g 802 11b only or 802 11g only modes of operation Check the wireless mode supported by the wireless adapter before configuring this option 4 Enter the DTIM Period seconds in the text box This Delivery Traffic Indication Message DTIM value determine
130. ur wireless network using the encryption key Encrypted security setting makes it difficult for unauthorized users to access your network It is good practice to customize an encryption key for wireless communication When the key is defined each wireless client must have it to connect to your wireless network Securing the Wireless Network Using Encryption Key 55 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page to configure the Security settings appears a gt Be Wireless Key O S t custom encryption key 2 Enable or disable the wireless security by selecting or clearing the Wireless Security check box Wireless security is enabled as a default setting 3 Select an authentication setting from the Authentication Type drop down list box Check the capabilities of the wireless clients that will be accessing this network and find a secure protocol by referring to the following table WEP Open The Wireless Encryption Protocol WEP is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key This setting provides the least level of security For security reasons do not select this setting unless there is a compatibility issue with an older wireless client For added protection set an encryption key on your AP and enter the same key into your other wireless cl
131. ut the logs that you can view on the System Log page Type The type of event for example ALM DBG and so on Date Time The date and time when the event occurs with the latest date on the top Event Description A brief description of the event Inserting Mark Steps To insert a mark in the log and to view it 1 Click the Insert Mark button on the System Log page 2 Scroll down to the end of the page to view your mark The figure below displays an inserted mark in the system log INF 2009 1 1 30TO1 13 26 maned dropped malicious resp trom 207 54 25 5 08 00 INF 2009 1 1 30T02 05 12 paned Previous leg entry repeated J4 times 08 00 INF 2009 11 30T02 06 30 ee 08 00 INF 2009 1 1 30T02 06 42 hetpd FPrevicus log entry repeated l tines 08 00 Next Clearing Logs Steps To clear logs 1 Select a type of logs in the Display Filter drop down list box You can further filter the logs by selecting an option in the next drop down list box 2 Click Clear Log Viewing Upgrade Log Objective To view upgrade log You can view the software upgrade information about your system on this page Viewing Upgrade Log 89 HomePortal 3801HGV Gateway User Guide Viewing Logs Steps To view the upgrade information navigate to Settings gt Logs gt Upgrade Log The following page appears a J ewr Home Services Settings Site Map System Info Broadband LAN Firewall Logs Diagnostics Event Lo
132. ves a special IP address from the system and all unassigned TCP and UDP ports are forwarded to it A Use the DMZplus mode with caution A computer in the DMZplus mode is less secure because all available ports are open and all incoming Internet traffic is directed to this computer Disabling Attack Detection Objective To disable a specific port in the attack detection section By default attack detection is enabled on these ports by the firewall However some applications and devices may require the use of specific data ports listed here The gateway allows users to open the necessary ports through the firewall Disabling Attack Detection 80 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Steps 1 Navigate to Settings gt Firewall gt Advanced Configuration The Advanced Configuration page to configure Attack Detection appears Attack Detection Excessive Session Detection TCP UDP Port Scan Invalid Source Destination IP address Packet Flood SYN UDP ICMP Other Invalid TCP Flag Attacks NULL XMAS Other Invalid ICMP Detection Ooo Miscellaneous Save 2 Clear the Excessive Session Detection check box When disabled the firewall does not detect applications on the local network that are creating excessive sessions to the Internet This activity is due to a virus infected computer and on detection the gateway displays a HURL warning page 3 Clear the TCP UDP Port Scan ch
133. w all applications DMZplus mode radio button This will enable DMZplus mode DMZplus is used for hosting applications when hosted applications do not function properly When in DMZplus mode the designated computer appears as if it is directly connected to the Internet has all unassigned TCP and UDP ports opened and pointed to it Configuring Firewall Settings 79 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings and can receive unsolicited network traffic from the Internet The DMZplus mode configuration page appears E allow all applications DMZplus mode Set the selected computer in DMZplus mode All inbound traffic except traffic which has been specifically assigned to another computer using the Allow individual applications feature will automatically be directed to this computer The DMZplus enabled computer is less secure because all unassigned firewall ports are opened for that computer Note Once DMZplus mode is selected and you click save the system will issue a new IP address to the selected computer The computer must be set to DHCP mode to receive the new IP address from the system and you must reboot the computer If you are changing DMZplus mode from one computer to another computer you must reboot both computers 2 Click Save 3 Confirm that the computer you selected is configured for DHCP If it is not configure it for DHCR 4 Restart the computer When the computer restarts it recei
134. y You can define a 64 bit or 128 bit encryption key For 64 bit encryption enter a 10 digit hexadecimal number For 128 bit encryption enter a 26 digit hexadecimal number A Securing the Wireless Network Using Encryption Key 56 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices hexadecimal number uses the characters 0 9 a f or A F This security key will be used by all clients to access your wireless network 5 Click Save This ensures that the configured security setting is saved Securing the Wireless Network Using MAC Filtering Objective To secure your wireless network using the MAC filtering feature This feature enables you to block or allow wireless connection to all devices or an individual device based on the MAC address of the device You allow only known and trusted devices to associate with the wireless access point MAC address filtering is disabled as a default setting When enabled the wireless connection is granted only to the MAC addresses that are pre configured in the allowed device list Steps 1 Navigate to Settings gt LAN gt Wireless The Wireless page appears 2 Inthe MAC Filtering section click Edit Blocked Allowed Device List link The Wireless MAC Filtering page appears Securing the Wireless Network Using MAC Filtering 57 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices EWI Home Services Settings Site Map System Info Broadband Firewall Logs Diagno
135. y User Guide Using Diagnostics Features Diagnostics Link Test Link Tree DSL IP Utilities NAT Syslog Resets Pinholes external pin holes 189 available pinh 0 id l proto 6 sess tout 6400 pinh tout 0 arg 0 natptluser alg MSGAME 1 192 168 1 64 47624 n 172 16 8 16 47624 pinh 1l id 2 proto 17 sess tout 600 pinh tout 0 arg 0 natptluser alg MSGAME 1 192 168 1 64 47624 n 172 16 8 16 47624 pinh 2 id 3 proto 6 sess tout 6400 pinh tout 0 arg 0 natptluser alg PPTP 1 192 166 1 64 72 80 n 172 16 8 16 72 80 Current NAT Sessions current secs since boot 68284 session table 1019 1024 available 0 512 used in inbound sessions sess Z25 bkt 141 flags 0x00000190 proto 17 cnt 2 1 172 16 8 16 50918 202 54 29 5 53 n 172 16 8 16 50916 last used 67872 max_idle 600 sess Z29 bkt 205 flags 0x00000190 proto 17 cnt 2 1 172 16 8 16 49569 202 54 10 2 53 n 172 16 8 16 49569 last used 68070 max_idle 600 sess Z41 bkt 206 flags Ox00000190 proto 17 cnt 1 1 172 16 8 16 49570 202 54 29 5 53 n 172 16 8 16 49570 last used 68072 max_idle 600 sess Z28 bkt 224 flags 0x00000190 proto 17 cnt 2 1 172 16 8 16 49546 f 202 54 29 5 53 n 172 16 8 16 49546 last used 68072 max_idle 600 sess Z226 bkt 241 flags 0x00000190 proto 17 cnt 2 1 172 16 8 16 49565 f 202 54 29 5 53 n 172 16 8 16 49565 last used 68064 max_idle 600 TCP Redirection Source IP base
136. you must reboot the computer If you are changing DMZplus mode from one computer to another computer you must reboot both computers Configuring Firewall Settings Configuring Firewall Settings 74 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Select the computer where you want to host the application s in the Select a computer section When you host an application for a computer on your network it implies that you are scaling down the firewall security levels for that application to be accessible on the specified computer Select the Allow individual application s radio button Note If the computer you want to select is not listed you can still select it as long as it is on the same network and you know its IP address Enter the IP address of that computer and then click Choose Filter the application list by selecting the category from the Filter Applications by bulleted list Your selection is displayed in the Application List list box Note To select multiple applications hold down the Shift or Ctrl keys while making your selections Using the Shift key lets you make your selections in a contiguous order while the Ctrl key selects the groups in a random order Click Add The application appears in the Hosted Applications list box Note To remove a hosted application select it in the Hosted Applications list box and click Remove Creating an Application Profile

Gateway 3801HGV Network Router User Manual

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