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Avaya 5620SW + EU24 IP Phone User Manual

1. Testing the Telephone s Lights and Display 1 With the telephone idle on hook press and release the lt UD Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST e The display should indicate the self test has started If the test is successful the message Self test Passed end displays if the test is not successful the message Self test Failed end displays instead 2 Press to return to the Phone screen e If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Troubleshooting Chart Problem Symptom Suggested Solution Phone does not activate when connected for the first time Unless your System Administrator has already initialized your telephone you may experience a delay of several minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software its IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 10 minutes to your System Administrator Phone does not activate after a power interruption Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Display shows an error
2. User Digital Telephony Advanced Follow Me Follow Me Here Cancel Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here sets the target extension s Follow Me To number to that this extension Calls to the target extension are then forwarded to this extension User Digital Telephony Advanced Follow Me Follow Me Here HfAns Internal Auto Answer Answers internal calls after a single ring This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The gt HfAns key toggles internal auto answer on off When on HfAns is shown with a 4 symbol User Digital Telephony Emulation Internal Auto Answer See also e RngOf Ringer Off on page 52 e CWOn Call Waiting On on page 35 Page 42 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 43 HGEna Hunt Group Enable Sets the extension s membership of a group or groups as enabled This function does not take the Hunt Group In Out of Service This function can be programmed with o
3. 1 Call Appearance Feature Button 2 Feature Active icon for feature in right column 3 Alternate Display Button 4 Feature Active icon for feature 2 in left column 5 Display Connection Before you can begin using the EU24 Expansion Module the module must be connected to the 5620 telephone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions 555 233 136 The following diagram shows an overview of these connections Line In Power Module 1151B1 avaya Mains Power Supply IP Office R3 0 5620SW EU24 User s Guide EU24 Expansion Module Page 65 40DHB0002USEP Issue 1 13th January 2005 EU24 Overview Page 66 Using the EU24 Expansion Module EU24 Expansion Module Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module For more information consult your System Administrator Viewing the Alternate Display Although the EU24 Expansion Module supports an additional 24 call appearance feature buttons it only displays the button labels and icons for one column ata time A dotted line separates the left column from the right column When you are viewing the labels and icons for the left column the icons for the right column are displayed to the right of the dotted line To view the column not currently displayed press the Alternate Display button Selecting a Call Appearanc
4. amp A amp symbol next to a call appearance key indicates an incoming call Pressing the adjacent gt A key answers the call and puts any other current call on hold e Connected J Ad symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent gt J key puts the call on hold An H is also shown on the display e On Hold amp A E symbol next to a call appearance key indicate a call on hold Pressing the adjacent gt amp key takes the call off hold and puts any other current call on hold e Function Active 4 or The button to the left or right of the function key is active IP Office R3 0 5620SW EU24 User s Guide The 5620 IP Telephone Page 9 40DHB0002USEP Issue 1 13th January 2005 Call Appearance Keys Page 10 Answer Incoming Calls Basic Call Handling Features Basic Call Handling Features Answer Incoming Calls When a call arrives at your 5620 telephone you will hear a ringing tone and a blinking bell icon 4 icon appears against the associated call appearance key To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page11 e lf you are active on a call already place the active call on hold see Hold on page 12 and then answer the incoming call by selecting the
5. As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls To make a call to another extension simply dial the number If your System Administrator has allocated you the Ring Back When Free feature see page 50 under a dial pad digit you can 1 When you call an extension that does not answer or is busy press lt gt Feature and then the relevant dial pad digit to set a callback on that extension 2 When the extension you called becomes free your phone will ring a burst of three rings 3 Lift the handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your System Administrator for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cade
6. If this is the case you should be aware that some website may contain information that the 5620 is not able to display If the WAP web page uses WML features that the 5620 does not support those features will not be shown If the WAP web page uses features that the 5620 does not recognize as valid WML 1 2 the 5620 will display Not a valid WML page IP Office R3 0 5620SW EU24 User s Guide Web Browsing Page 59 40DHB0002USEP Issue 1 13th January 2005 Overview of Web Browsing Page 60 Web Navigation Controls Web Browsing Web Navigation Controls Having pressed display gt Web to access your default WAP website the 5620 display shows a number of navigation controls ES Navigation Attertion Special discount rates Icon at Atlantic City casinos See Buttons Tourist Info for more information Help Lobby Home Page Buttons e Navigation Icon Buttons These appear on the right hand side of the web display Note that they may appear grayed out when not useable e Up Page Press the adjacent lt 2 key to move up the page by one screen six lines e Up Line Press the adjacent lt J key to move up the page by one line e fiHome Press the adjacent lt 2 key to return to the default WAP website s home page e PiRefresh Press the adjacent lt 3 key to reload the current page If you had already selected another page to load this will cancel the loading of that page and reload the current page e Down
7. Settings display Your administrator has turned off all user settable options IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Management and Troubleshooting Page 63 Troubleshooting Chart Page 64 Resetting the IP Telephone Management and Troubleshooting Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator Resetting Your Phone This basic reset procedure should resolve most problems 1 2 Press the Mute button Using the dial pad press the following keys in sequence 73738 e The display shows the message Reset values no yes Choose one of the following e If you want to reset the phone without resetting any assigned values press asterisk A confirmation tone sounds and the display prompts Restart phone no yes e If you want to reset the phone and any previously assigned programmed values press the pound key Use this option only if your phone has programmed static values The display shows the message Resetting values while your IP Telephone resets its programmed values such as the IP address to its default values and re establishes the connection to the server The display then prompts Restart phone no yes Note Any reset restart of your phone may
8. e IP Addresses e Quality of Service e interfaces e Miscellaneous 3 To return to the first View IP Settings screen press gt Return Each option is described in the sub sections that follow IP Address Settings IP Internet Protocol address information identifies certain components and connections The IP Address information includes the location address of your phone on the IP Office unit the location and port connection of the IP Office itself the call routing and mask addresses and the identification of the File Server with which your telephone interacts Although technical in nature having this information available and knowing how to get to it can assist your System Administrator in tracking questions about or problems with phone functions or connections Quality of Service QoS Information QoS refers to a number of mechanisms used to improve audio quality over the network Phone Interface Your phone interfaces with several system hardware devices and software This screen provides information about three of the main interfaces Miscellaneous Information The miscellaneous status screens provide additional information about your telephone and its connections Page 24 Changing the 5620 Options IP Office R3 0 5620SW EU24 User s Guide Personal Ringing 40DHB0002USEP Issue 1 13th January 2005 Adjusting the Display Contrast Changing the 5620 Options Page 25 Adjusting the Display Con
9. gt CnfRV places the extension into the specified conference Note that the number of conference parties allowed at any time is determined by the telephone system User Digital Telephony Advanced Call Conference Meet Me Conf Conference Add Places all calls held by the extension into a conference This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Conf places the extension and any calls it has put on hold into a conference This function will not work if the extension has a current call User Digital Telephony Advanced Call Conference Add CPark Call Park Park the current call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If programmed with data the number entered is shown next to the gt CPark key and is the number assigned to the parked call If programmed without data the key displays just CPark Calls parked using this key are is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on If calls are parked using this key CPark is shown with a 4 symbol Pressing the key again displays the user s parked calls and allow them to be retrieved Parked calls are retrieved with the Ride function see
10. should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 N Park Call 06 Forward on No Answer Off 38 N Ride Call 07 N Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steel 14 N Follow Me To 46 Call Steel 15 Call Waiting On 47 Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID Pa
11. Can also be used in conjunction with FWNOn Forward On No Answer On on page 41 User Digital Telephony Advanced Forward Forward On No Answer Off FwUOn Forward Unconditional On Switches the extension to forward all its calls except hunt group calls Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOn toggles the extension s forward on busy state When on FwUOn is shown with a 4 symbol and the display includes a D When on calls are forwarded to the extension s forward number see FwBNo Forward On Busy Number on page 39 User Digital Telephony Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension s forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOf switches the extension s use of forward unconditional off Can also be used in conjunction with FwUOn Forward Unconditional On on page 41 User Digital Telephony Advanced Forward Forward Unconditional Off GrpPg Group Paging This function can be programmed with or without a target extension or group number This function
12. Digital Telephony Advanced Call Retrieve Call See also e Hold Hold Call on page 44 Ride Ride Call Unpark a parked call from a specified system park slot This function requires the park slot number to be specified when programmed The slot number is then shown next to gt Ride This function cannot be programmed through the phone by the user Pressing gt Ride unparks any call previously parked into the specified system park slot by the same or another extension User Digital Telephony Advanced Call Ride Cal1 See also e CPark Call Park on page 34 e Park Park on page 47 e Park Call Park to Other Extension on page 48 RngOf Ringer Off Switches the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt RngOf key toggles the phones call ringer on off When off RngOf is shown with a 4 symbol User Digital Telephony Emulation Ringer Off See also e CWOn Call Waiting On on page 35 e HfAns Internal Auto Answer on page 42 Page 52 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 53 SAC Send All Calls Switch do not disturb on off This function does not require any data enter
13. Number Dialed feature automatically redials a previously dialed extension or outside number up to 24 digits Your 5620 will store the up to three of the last numbers dialed Note If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial previously dialed number 1 Press Redial and press the call appearance key next to the required number Page 12 Basic Call Handling Features IP Office R3 0 5620SW EU24 User s Guide Mute 40DHB0002USEP Issue 1 13th January 2005 Transfer Basic Call Handling Features Page 13 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press 6D Transfer or gt Hold 2 When you hear dial tone dial the number to which the call is to be transferred 3 Doone of the following e To transfer the call without announcing it press CID Transfer again and hang up The transfer is complete e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press 6D Transfer again to complete the transfer If the called party does not wish to accept the call press lt gt Drop You can return to the held call by pressing its call appearance button e Ifthe line is busy or if there is no answer press AD Drop You can return t
14. Page 16 Speed Dials Using Speed Dials IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Using Speed Dials Speed Dials Page 17 6 The Number menu is displayed Enter the required number including any external line access digit 9 say Extn 110 gt Name Acme C gt Number 9 01707 392 gt Apostrophe gt Clear Hyphen Comma 680000 e If you make a mistake use gt or lt gt gt to move the cursor to the right of the incorrect character and then use gt Backspace to delete it 7 As you enter Number characters you can use other controls Note The controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered e gt Moves the cursor right one character e Moves the cursor left one character e gt Clear Delete the whole number e gt Backspace Delete the character to the left of the cursor e m Apostrophe Inserts an Apostrophe between characters e D Hyphen Inserts a Hyphen between characters e lt 1 Comma Inserts a Comma between characters e m Space Inserts a space between characters e lt gt Save Save the speed dial changes e lt gt Cancel Return back to the speed dial directory without making any changes 8 When the Number has been entered press lt gt Save IP Office R3 0 5620SW EU2
15. Telephony Advanced Relay Relay Off IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 51 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 52 Function Key Features Function Keys Resum Resume Call Resume a call previously suspended into a specified ISDN exchange slot This function is not supported in the USA This function requires the exchange slot number to be specified when programmed The slot number is then shown next to gt Resum This function cannot be programmed through the phone by the user Pressing gt Resum resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Digital Telephony Advanced Call Resume Call See also e SusCW Suspend CW on page 53 e Suspe Suspend Call on page 54 Rtriv Retrieve Call Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q 931 hold facility This function is not supported in the USA This function requires the central office slot number to be specified when programmed The slot number is then shown next to gt Rtriv This function cannot be programmed through the phone by the user Pressing gt Rtriv retrieves any call previous held into the specified central office slot Held calls can only be retrieved by the extension that put the call on central office hold User
16. call appearance key e lf the call appearance for the ringing call is not displayed on the current screen page use D Exit to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Make a Call You can make calls from the 5620 telephone using a variety of methods as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary e To change the volume use the DD anc ED buttons The display shows the volume level There are eight volume levels 3 Ifthe call is not answered you can clear the call by pressing lt p Speaker or Drop or 4 When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following e Press Redial Select from up to the last three dialed numbers and press the key gt next to next to your choice or e Access the Call Log and initiate a call to a specific entry See To Access the Call Logs on page 19 or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Using Speed Dials on page 15 e When the call is answered either speak or pick up the handset and speak to the called party Clearing a Call T
17. can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt GrpPg key displays that number When Z gt GrpPg is pressed it will make a paging call to that number If programmed without a target number the number must be dialed after the user presses gt GrpPg User Digital Telephony Emulation Group Paging IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 41 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 42 Function Key Features Function Keys HdSet Headset Toggle This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed key will then switch the phone between handset and headset operation When on HdSet is shown on a dark background There is no linkage between a programmed HdSet key and the phone s lt gt HEADSET key User Digital Telephony Advanced Miscellaneous Headset Toggle Here Follow Me Here Cancel If another extension has follow me set to this extension switches off the follow me action This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here cancels the use of follow me at the target extension
18. exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Add DNDX Do Not Disturb Exception Delete Removes the specified number from the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing gt DNDX removes the set number from the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Del DPkUp Directed Call Pickup Answer a call currently ringing at a specified user or group This function can be programmed with or without a a the target extension or group number This function can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt DPkUp key displays that number When a call is ringing at that extension or group press gt DPkUp to answer pick up that call If programmed without a target number pressing gt DPkUp allows the user to enter the target number for that pickup attempt User Digital Telephony Em
19. gt Admin 1 key User Digital Telephony Advanced Miscellaneous Flash Hook FolTo Follow Me To Forwards calls from this extension to the specified target This function requires the target extension to be entered when programmed The extension number is then shown next to FolTo This function cannot be programmed through the phone by the user Pressing gt FolTo sets the extension s Follow Me To number to the specified extension and switches follow me use on Whilst on FolTo is shown with a 4 symbol Press gt FolTo again to switch off User Digital Telephony Advanced Follow Me Follow Me To Page 38 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 39 FwBNo Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer This feature requires the target number to be entered when programmed The number set is shown next to FwBNo This function cannot be programmed through the phone by the user Pressing gt FwBNo set the extension s forwarding number to that specified by the key pressed User Digital Telephony Advanced Forward Forward On Busy Number See also FwBOn Forward On Busy On on page 39 FwNOn Forward On No Answer On on page 41 FwBOn Forward On Busy On Switches the extension to forward on
20. informational message Most messages involve server phone interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution Speakerphone does not operate Ask your System Administrator if your Speakerphone has been disabled Page 62 Management and Troubleshooting IP Office R3 0 5620SW EU24 User s Guide Overview 40DHB0002USEP Issue 1 13th January 2005 Troubleshooting Chart Management and Troubleshooting Page 63 Problem Symptom Suggested Solution Characters do not appear on the display screen See Phone does not activate when connected for the first time above Check all lines into the phone to be sure it is properly connected Check the power source to be sure your telephone is receiving power Perform the following Test procedure with the telephone idle on hook press and release the ED Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced Ifthe above suggested solutions do not resolve the problem reset or power cycle the phone with your System Administrator s assistance No dial tone Make sure both the handset and line cords into the phone are
21. into night service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGNS This function can be programmed through the phone by the user using an gt Admin key Pressing gt HGNS puts the hunt group into night service Group calls then go to its night service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group In Service HGNS Clear Hunt Group Night Service Returns a hunt group that has been manually put into night service back to normal service Used with HGNS Set Hunt Group Night Service on page 43 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGNS Pressing gt HGNS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Night Service IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 43 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 44 Function Key Features Function Keys HGOS Set Hunt Group Out of Service Put a specific hunt group out of service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGOS This function cannot be programmed thro
22. keypad e alpha Enter lower case letters using the telephone keypad e Num Enter numbers using the telephone keypad e Symbol Enter a symbol from the displayed menu Possible symbols are hs 2 amp gt lt _ These are arranged in pages and you may have to press MORE to select the required page To enter a symbol press the gt key next to it 5 When you have completed your text entry press gt DONE 6 You can return to text entry by pressing the left hand gt key adjacent to the text entry field again IP Office R3 0 56205W EU24 User s Guide Page 61 40DHB0002USEP Issue 1 13th January 2005 Entering Data Page 62 Overview Management and Troubleshooting Management and Troubleshooting Overview The 5620 IP Telephones are relatively trouble free This chapter provides helpful information for e Testing your telephone to be sure it is operating correctly e Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested resolutions e Application specific troubleshooting this chart describes problems and solutions specific to a 5620 application Phone Speed Dial Call Log or Web Access e Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Testing your phone This test function enables you to verify that your telephone s lights and display are operating properly
23. last number dialed or list the last three numbers dialed for you to choose from The default is the last number dialed To change Redial 1 Press ED Options gt Applications Options and then select the Redial feature button It will toggle between Last Number and Last 3 Numbers 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed Phone Screen on Answer This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the default setting the phone screen appears in the display area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Answer option is set to No answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press E Options amp Applications Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed Phone Screen on Calling This action
24. page 52 If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also e Park Park on page 47 e Park Call Park to Other Extension on page 48 e Ride Ride Call on page 52 Page 34 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 35 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key The gt CPkUp call answers pickup any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Emulation Call Pickup See also e PickA Call Pickup Any on page 49 e PickG Call Pickup Group on page 49 e PickM Call Pickup Members on page 49 CWOff Call Waiting Off Switches call waiting for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt CWOff key switches call waiting for the extension off User Digital
25. securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Contact your System Administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using the EP and ED Up Down Volume keys From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your System Administrator SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries You cannot add an entry to the Speed Dial list Dial button Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry CALL LOG APPLICATION You cannot dial out after selecting a call log entry You cannot add an entry to the Speed Dial list Dialing from this application does not go through Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults OPTIONS No Options other than View IP
26. take a few minutes Power Cycling Your Phone Use the power cycle with your System Administrator s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem 1 Unplug the phone and plug it back in e The phone connection is re established If power cycling does not correct the problem your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables WARNING Because the type of power cycle mentioned in Step 2 involves re programming certain values it should only be performed by your System Administrator Page 64 Management and Troubleshooting IP Office R3 0 5620SW EU24 User s Guide Resetting the IP Telephone 40DHB0002USEP Issue 1 13th January 2005 EU24 Overview EU24 Expansion Module Page 65 EU24 Expansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 5620 IP Telephone to extend the number of call appearance and feature buttons available on the telephone The expansion module has 24 buttons arranged in two columns Depending on how they have been programmed by your System Administrator these buttons can be used for call appearances or features You can adjust the viewing angle of the EU24 display to match that of your 5620 telephone The following figure shows a top view of the EU24 the left hand column is displayed CAVAYA cu Key
27. that number Pressing gt Steal when the target extension has a call will take over the call If no target extension number is entered when the function is programmed gt Steal retrieves the last calls transferred from the extension This includes calls diverted to voicemail Notes 1 Target extension must not have Cannot Intrude set 2 Extension with Steal allocated must also have Can Intrude set User Digital Telephony Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt SusCW is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend CW See also e Resum Resume Call on page 52 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 53 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 54 Function Key Features Function Keys Suspe Suspend Call Suspend the current call at the exchange If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt Suspe is only supported if the exchange provides a Q 931 suspend call facility User Digi
28. then select the Display Call Timers feature button It will toggle between Yes and No 2 Select lt gt Save To restore the previous setting without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed Message Display Rate When the IP Office sends messages to your phone that are longer than the display area the first part of the message is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press E Options amp Applications Options D and then select the Message Display Rate feature button This will toggle between Fast and Slow 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed Visual Alerting When this option is set to Yes the default your phone rings and your voice message indicator light flashes to alert you to an incoming cal When set to No ringing is the only notification of an incoming call To change Visual Alerting 1 Press E Options amp Applications Options gt and then select the Visual Alerting feature button It will toggle between No and Yes 2 Select lt gt Save To restore the previous setti
29. three calls e Displaying the Call Timer e Changing the rate at which messages display e Allowing the Voice message light to flash when the telephone rings Personal Ringing e Select from eight personal ringing tones IP Options e View the IP Addresses data View the QoS data View the interface data View miscellaneous data on the 5620 telephone Contrast Control e Allows you to change the contrast of your 5620 telephone display Log Off e Allows you to log your telephone off to prevent unauthorized use during an absence or for privacy purposes Backup Restore e Provides protection of your personal options preference setting speed dial data etc in the case of system failure This option must only be used by the System Administrator Feature Button Labeling e Enables you to change a feature key label e g SAC to DoNotDisturb PC Ethernet interface e Displays and enables the PC Ethernet setting to be changed This option must only be used by the System Administrator Select display language e Enables you to select which of eight languages is used to on your 5620 display Does not effect the language selected on the IP Office IP Office R3 0 5620SW EU24 User s Guide Changing the 5620 Options Page 21 40DHB0002USEP Issue 1 13th January 2005 Telephone Options Overview Page 22 Application Options Changing the 5620 Options Application Options Redial Redial can be configured to dial the
30. with the 5620 IP Telephone on Avaya IP Office System Language Selection When the 5620 telephone is first installed it is set to display screen text in English You can select the language that you would prefer from the following English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanes Katakana characters Note This does not alter your user language setting on the telephone system 1 Press lt a Options Dade Language A menu listing the available languages appears 2 Press the gt or lt i key next to the language required You are asked in the original language Are you sure with the same message in the new language below 3 Doone of the following e To return to the options menu without saving any changes press lt gt Return e To save the settings and return to the options menu press lt gt Yes which is displayed in both the original and the selected language Page 26 Changing the 5620 Options IP Office R3 0 5620SW EU24 User s Guide Changing Feature Key Labels 40DHBO002USEP Issue 1 13th January 2005 Overview of Function Keys Function Keys Page 27 Function Keys Overview of Function Keys Both the left hand gt and right hand lt Function Keys can be used to access a range of features The display adjacent to the key shows the feature name Some of these features are default features suppor
31. 4 User s Guide Speed Dials Page 17 40DHB0002USEP Issue 1 13th January 2005 Using Speed Dials Page 18 Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5620 maintains a call log accessed by selecting lt gt Log on the display The call logs keeps logs of missed calls outgoing calls made and incoming calls answered Each of these logs includes the 30 most recent calls in its category The details shown are Extn 110 Extn208 208 10 08 Extn201 770 555 4400 10 15 f JSmith 200 10 17 Extn200 770 736 4416 10 20 4 KSmith 70 555 4400 11 20 30 567 4321 11 22 gt Indns Outgo Delete All 600000 The name of the called or calling party if available The number of the called or calling party The time of the call The date of the call if prior to the current day The symbol indicates that the log contain more pages of entries You can more between pages using the Page Left and Page Right keys Note Only outgoing calls made using the dial pad or a SpDial entry are logged Pressing the gt or lt a key adjacent to a log entry displays full details of that log entry Each individual log entry includes Extn 110 Name 4cme Number 0 170 736 4416 Time Date 10 24 02 05 The number of the called or calling party if available The number of the called or calling party The time of the call The date of the call The duration of the call for
32. A Bridged Appearance e ALine Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings Page 8 The 5620 IP Telephone IP Office R3 0 5620SW EU24 User s Guide Call Appearance Keys 40DHB0002USEP Issue 1 13th January 2005 Call Appearance Keys The 5620 IP Telephone Page 9 System Features System Features can only be set against soft Function Keys by your System Administrator However your System Administrator may allocate you two self administrator features that will enable you to add System Features to your soft Function Keys Refer to Function Key Features on page 30 for details of the System Feature that can only be allocated to you by your System Administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features on page 56 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call
33. AVAYA IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13 January 2005 Page ii Contents Contents The 5620 IP Telephone cise sesanscececiscasiceisiennsnhil tvestescdteasencekeecieisaiahsddeavesanteasasecsenee 6 Overview of the 5620 vasrsicnen brain RA A A oben sate Aa 6 Galli Appearance OY A A A aia ldas 8 Call Appearance Function Key ICONS ooooooccccnnocccccononcncccnnoncccnnnoncnn seein ee eee nn cnn naar nr cnn nan n rr rra nn rn rr naar rr cnn nn nn cr nnannncninns 9 Basic Call Handling Features ccccoonnnncccnocononncononnnannncnnnnnnnncennnnnnnnnnrrrnananarernnnnnns 10 Answer Ineoming a Ad 10 Make a Callao cesicencrg cnica 10 Cleaning a Calla nein Rae Bele eee E a nee eee 10 FICAUSELVV A e e ae e e E OAE AASER 11 Speakerphone srame meini reine AER AE LA AS A AA elit RS 11 MiS A ania mia aa dee muacigiaiaintes 12 Hold A ee a a a a a a a a a ones 12 Sped Dial 1402020 ODA ASA A a 12 A II O ANN 12 A AN 13 Confer eN E curacion ed 13 peca Dial EE E E E TA TT 14 Overview of Speed Dial Sii da 14 Using Speed A O O EEEE EGLE at 15 Dialing a speed Diah rian aa E eect E E E OAE mi aeetesed one eae tate atrae 15 Adding a Speed Dial from the Call LOG viii pescansceestenc echessted tipa 15 Editing a speed Dial canada iaa 15 Delega speed Dll iii AAA Ea 15 Adding a New Speed Dial ci tati da 16 Usingithe Call Logman e tad 18 Overview of the Call OO cis td td 18 Using the Call LOGS i
34. E EEE 38 Dialnet o TENNTA 30 Ci e al e 38 Directoire a tit 40 EM IQ Nn Gy cr cocooiiconaci incendiarias 41 ig a e a EAEE d 48 Mali Eea a ME PE EEEE A TA 48 Physical EXTOnSiO tadas 51 Dial Toei te bits 41 Dir 38 O RO 40 Directed Call PiCkUP cccccccccccccccncccnccnos 41 Directoy estradiol dd 38 Display Key A dc este reek 30 GlOUP a vesscrestsenidavaiisvansnecties vieve devs dereg calenecs 31 UG ate a a Re RPA o dd ee 31 DND O crate dectenisiees baladas 40 DNDO Russet nko di et ie eae 40 DIND Xe iit tt ra Be tate a 40 DNDX Ei iaa 40 IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Index Page 67 Page 68 Index Index Cont Do Not Disturb Exception Add cccccccceeecceeeceeeeeeeeeteeees 40 Exception Delete oooccccccnccnicciniconncos 40 A cosstse Wort ate es nace 40 ON eee olen oe et etic A atten oldeeeate 40 DB KU Die Retreats Docs 41 DO criando as 31 A A A 41 Emergency Dial econo tits 41 EMPOY discos 41 Extn Eole n EEEE EEA coaches 49 53 Logout A A ei 49 A ented een Ghee eis 41 Follow Me A aeanbetetuta etoile tt 45 Here Cancel cccccecccssecsseeeseueseuueeeeaeeees 45 O a vechachetetateatoae les 42 TO NU MD Tica data dias 45 FOTO via cad 42 Forward Alla o E N TER 36 Cancel Alla ds 43 Forward NUMbDET seeren 43 Hunt Group Calls Off oooooccccccccccccnncno 43 Hunt Group Calls ON oooccccccccnnccncccnncnn 43 On Bu
35. Line Press the adjacent lt 2 key to move down the page by one line Down Page Press the adjacent lt 2 key to move down the page by one screen six lines e Link Buttons The Z gt keys at the left hand edge of the screen are used to select links within the displayed web page Links are indicated by underlined text Only one link will appear on a line and pressing the adjacent gt key will activate that link e Page Buttons The lt gt keys across the base of the web display may be used to provide labeled links to other pages If there are more than 3 such links the right hand lt gt key will be labeled as More press this key to display the additional options e Phone Icon If the icon appears next to a link in the web page it indicates that the link is a telephone number Pressing the adjacent gt key to select the link will dial the number Page 60 Web Browsing IP Office R3 0 5620SW EU24 User s Guide Web Navigation Controls 40DHB0002USEP Issue 1 13th January 2005 Entering Data Page 61 Entering Data Some web pages may require you to enter data into a text field and then submit that data For example if you browse to a search engine web site like Google you may be asked to enter a search field e Option Radio Buttons These allow you to select an option from a list by clicking on the adjacent left hand Z gt key The selected option appears as 9 e Text Entry Fields These
36. Log Entry into a Speed Dial on page 20 This process will start the normal speed entry screen but pre filled with the name and number from the call log entry O a Speed Dial a 3 Press lt gt SpDial Press lt gt Edit Select the speed dial entry you want to edit Press and B to display different pages of speed dials When the required entry is displayed press the adjacent gt or lt a key Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial on page 16 Press lt gt Save to return to the speed dial list AS a Speed Dial Press gt SpDial a Press lt gt Delete 3 Select the speed dial entry you want to delete Press E and B to display different pages of speed dials 4 When the required entry is displayed lt gt Delete again or lt gt Cancel to exit without deleting 5 Select another entry to delete or press D Exit to return to the speed dial list IP Office R3 0 5620SW EU24 User s Guide Speed Dials Page 15 40DHB0002USEP Issue 1 13th January 2005 Using Speed Dials Page 16 Using Speed Dials Speed Dials Adding a New Speed Dial 1 Press gt SpDial followed by lt gt Add If lt gt Add does not appear then the speed dial list is full Hence you must first delete an existing entry before adding any new entry See Deleting a Speed Dial on page15 Extn 110 Apostrophe Hyphen Comma f 2 Be
37. Telephony Advanced Call Call Waiting Off CWOn Call Waiting On Switches call waiting for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The CWOn key toggles call waiting on off When call waiting is on CWOn is shown with a 4 symbol When call waiting is on and the extension is on a call any additional call receives ringing rather than busy tone User Digital Telephony Advanced Call Call Waiting On CWSus Call Waiting Suspend Suspend the current call at the exchange and answer the waiting call This function is not supported in the USA If no slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt CWSus is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Call Call Waiting Suspend See also e Resum Resume Call on page 52 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 35 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 36 Function Key Features Function Keys DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number t
38. User Digital Telephony Emulation Appearance AutCB Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When the called target extension does not answer or is busy pressing gt AutCB sets a Callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback Hence when the callback target extension becomes free or is next used pressing UD starts a call to that extension User Digital Telephony Emulation Automatic Callback See also e RBak Cancel Ringback When Free on page 50 e RBak Ringback When Free on page 50 Page 32 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 33 Busy Busy Sets the extension as being busy This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt Busy key sets the extension as busy to callers If a forward on busy num
39. ammed function the display shows FEATURE ON BUTTON e Press Repla lt i to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED As in step 8 above e Press Keep lt 1 to keep the existing function and forget the function just programmed 8 Press Delete lt 1 to delete the existing function and forget the function just programmed Function Key Features This section lists the features that can be programmed against gt and lt 2 Function Keys Both the shorthand and longhand names are shown The shorthand name is the name that is displayed next to the programmed key along with any data programmed for the feature All of the following functions can only be programmed onto your 5620 by your System Administrator Were applicable the command path used by the System Administrator is shown for example User Digital Telephony Emulation Directory Dial Automatically dials the displayed number This function requires entry of the number to dial when programmed The number is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key Pressing the Dial gt key dials the associated number User Digital Telephony Dial See also e AD Abbreviated Dial on page 32 e Prog Abbreviated Dial Program on page 49 Page 30 Function Keys IP Office R3 0 5620SW EU24 User s Guide F
40. ark Park Park calls to and retrieve calls from a specific park slot This function requires entry of a park slot number when programmed That number and Park then appears next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key The user can use the gt key to park calls into that park slot and unpark calls from that slot Parked calls can also be retrieved with the Ride function see page 52 When a call is parked in that park slot by the user a symbol appears next to the E gt key and parked by another user then Park is underlined User Digital Telephony Park See also e CPark Call Park on page 34 e Park Call Park to Other Extension on page 48 e Ride Ride Call on page 52 IP Office R3 0 56205W EU24 User s Guide Function Keys Page 47 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 48 Function Key Features Function Keys Park Call Park to Other Extension Allows a call to be parked against another extension Depending on the other extension s type its parked call indication is triggered Parked calls are retrieved with the Ride function see page 52 This function can be programmed with or without a target extension number This function can be programmed through the phone by the user using an gt Admin key If programmed with a number the gt Park key displays that number After answering a ca
41. ber is set it is followed see FwBNo Forward On Busy Number on page 39 Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external To return the extension from busy press E gt Busy and then ED Speaker User Digital Telephony Advanced Busy Busy BusyH Busy On Held Switch the users busy on held status on off This function requires data entered when programmed Enter 0 for off or 1 for on This function cannot be programmed through the phone by the user Pressing gt BusyH switches the user s busy on held state to either on or off as indicated by the data value When on if the user has a call on hold new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This function also overrides call waiting indication when the user has a call on hold User Digital Telephony Advanced Busy Busy On Held CFrwd Call Forwarding All Switch call forwarding on off and set the forwarding number This function can be programmed with or without a target forwarding number This function can be programmed through the phone by the user using an E gt Admin key If programmed with a forwarding number that number is shown next to CFrwd Pressing CFrwd switches on forwarding to that number If programmed without a forwarding number when E gt CFrwd is pressed the user s current forwarding number setting is shown Cha
42. busy on Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOn toggles the extension s forward on busy state and can also be used in conjunction with FwBOf Forward On Busy Off on page 39 When on FwBOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On Busy On See also FwBNo Forward On Busy Number on page 39 FwBOf Forward On Busy Off Switches the extension to forward on busy off Used in conjunction with FwBOn Forward On Busy On on page 39 This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOf switches the extension s use of forward on busy off User Digital Telephony Advanced Forward Forward On Busy Off IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 39 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 40 Function Key Features Function Keys FwdH Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives Note Calls are only forwarded when forward unconditional see CFrwd Ca
43. can display the full name of the feature by pressing Expl see Longhand Programming on page 30 Admin1 Page Extn 110 lt lt lt a a use this key to step back one page through the Admin options O Use this key to step forward one page through the Adin options Similarly when Admin1 is pressed you can assign any one of the functions shown to a soft key On the Admin pages use the gt gt gt or lt lt lt keys to move through the feature pages When the function required is shown press the lt i key adjacent to its name If the function requires some data to be entered is shown at the top of the display Enter the data using the normal telephone keypad Select the display key against which to program the new function by pressing that gt or key Use the E or amp keys to move through the pages CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator If the display slot is not already used the display shows BUTTON PROGRAMMED e Press EXIT to end programming or e Press Cont lt 1 to continue programming other functions If the display slot already has a programmed function the display shows FEATURE ON BUTTON e Press Repla lt i to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED As in st
44. ced Call Call Pick Up Group See also e CPkUp Call Pickup on page 35 e DPkUp Directed Call Pickup on page 37 PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires entry of the target group number when programmed or the group name in quotation marks This function cannot be programmed through the phone by the user Pressing gt PickM answers any call currently ringing a member of the specified group The call does not have to be a call to the group number User Digital Telephony Advanced Call Call Pickup Members See also e CPkUp Call Pickup on page 35 e DPkUp Directed Call Pickup on page 37 Prog Abbreviated Dial Program Select and program numbers against display keys This function can be programmed through the phone by the user using an gt Admin key User Digital Telephony Emulation Abbreviated Dial Program See also e Dial on page 30 e AD Abbreviated Dial on page 32 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 49 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 50 Function Key Features Function Keys Quota Clear Quota Clears resets the time quota for connections to a specified external data service eg the internet This function requires entry of the service name when programmed If left blank then the quo
45. ced Dial Dial Direct DNDOn Do Not Disturb On Puts the extension into do nat disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOn toggles the extension s do not disturb state When on DNDOn is shown with a 4 symbol and the display includes an N No calls User Digital Telephony Advanced Do Not Disturb Do Not Disturb On See also e SAC Send All Calls on page 53 Page 36 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 37 DNDOf Do Not Disturb Off Takes the extension out of do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOf switches the extension s do not disturb state off User Digital Telephony Advanced Do Not Disturb Do Not Disturb Off DNDX Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing gt DNDX adds the set number to the extension s do not disturb
46. ck Pressing ED answers the ringback and starts a call to the callback target User Digital Telephony Advanced Miscellaneous Ringback When Free See also e AutCB Automatic Callback on page 32 RBak Cancel Ringback When Free Cancels any set ringback when free function This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt RBak switches off any set ring back when free If the ringback was set using a gt AutCB key that key will still appear with a 4 symbol that can be cancelled by pressing the gt AutCB key again User Digital Telephony Advanced Miscellaneous Cancel Ringback When Free Page 50 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 51 RBSeq Set Ringback Sequence Sets the ringing pattern sequence used for voicemail and ringback calls This function is currently not supported on the 5620 telephone Recor Call Record Records the current call at the specified target extension This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user When F gt Recor is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail P
47. controls the phone screen display when you make a call When the Phone Screen on Calling option is set to Yes the default setting the phone screen appears in the display area when you make a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Calling option is set to No answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Calling 1 Press E Options amp Applications Options and then select the Phone Screen on Calling feature button It will toggle between Yes and No 2 Select lt gt Save To restore the previous setting without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed Page 22 Changing the 5620 Options IP Office R3 0 5620SW EU24 User s Guide Application Options 40DHB0002USEP Issue 1 13th January 2005 Application Options Changing the 5620 Options Page 23 Display Call Timers This action controls whether the duration of the current call is displayed or not If set to Yes the duration of the current call is displayed on the call appearance key If set to No the call duration will not be displayed To change the Display Call Timers status 1 Press E Options amp Applications Options D and
48. d Hold Music Page 46 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 47 NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to voicemail This function requires the time in seconds to be entered when programmed The value is shown next to NATim This function cannot be programmed through the phone by the user Pressing gt NATim sets the extension s no answer time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set No Answer Time See also e VMOff Voicemail Offon page 55 OCSeq Set Outside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5620 telephone Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extension or group number to be specified when programmed The target is then shown next to gt Page This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Paging See also e GrpPg Group Paging on page 41 P
49. d LED lights steadily when the headset is active The headset jack socket is located on the base of the telephone underneath the front edge 10 EQD speaker and LED Indicator Access the speakerphone The light associated with this button turns on when the speakerphone is active 11 Phone Exit Displays the phone application main screen or if applicable exits the current IP Office based feature such as Speed Dial or Call Log and normalizes the display 12 OD softkeys Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them IP Office R3 0 5620SW EU24 User s Guide The 5620 IP Telephone Page 7 40DHB0002USEP Issue 1 13th January 2005 Overview of the 5620 Page 8 Call Appearance Keys The 5620 IP Telephone Call Appearance Keys There are four pages of Call Appearance and Function Keys You can step through these with the JD keys At default first page of the main call screen contains three keys set as call appearance keys These keys show that the 5620 is a multi line phone and are indicated as a b and c The remaining 21 Function Keys can have system features allocated to them by your System Administrator that are specific to your requirements see page 27 Extn 110 Your System Administrator can change a call appearance key w
50. e Feature Button To select an available call appearance or feature press the button next to the label in the column currently displayed If the call appearance or feature is not currently displayed use the Alternate Display key to access the additional 12 call appearance feature button labels Understanding Call Appearance Feature Button Status Icons When a call arrives for a call appearance on the EU24 Expansion Module the bell icon blinks on the corresponding call appearance To answer the call press the button associated with the call appearance The icons displayed on the call appearance allow you to determine the status for example on hold of each call on the EU24 Expansion Module Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module For an explanation of these icons see Call Appearance Function Key Icons on page 9 Page 66 EU24 Expansion Module IP Office R3 0 5620SW EU24 User s Guide Using the EU24 Expansion Module 40DHB0002USEP Issue 1 13th January 2005 Index Page 67 Index Abbreviated Dial cccooooonoccncnccncocinononenes 32 Progra M seese ltz 52 Absent Tari a 32 PAN OKET M A A das 32 Account Code Entry 32 aN e EPEE A E EEE 32 AD ari Aa 32 AD SUPPIeSS ranice i 56 O cores tetas estes cee 32 AP 34 Appearance ssssnoeenoeenoeeeeeeeeereeereeereeereeer rennene 34 AGUI ea dias 31 O A T E EE eer re 34 AUtO ANSWOT iniinis
51. e conversation at any time during a call Preventing the other person on the line from hearing you 1 Press GD Mute e The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press UD Mute again Hold The Hold feature puts a call on hold until you retrieve it Placing a call on hold 1 Press the EP Hold or the Call Appearance key for the call e The Hold icon is displayed Retrieving the held call 1 Press the call appearance key with the Hold icon is displayed e The call is now active Note After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing Also see Transfer on page 13 Speed Dial The Speed Dial feature allows you to have the 5620 telephone automatically dial calls to telephone numbers stored in your personal directory See Speed Dials on page 14 To make a call to a personal directory entry using the Speed Dial feature 1 Press the lt gt SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 Ifthe entry you want is not displayed use and B to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry 4 The 5620 telephone dials the number for you Redial The Redial or Last
52. e ee ee ceccccce cece ceeeee cece eee eeee ete eeaeaeceeeeeeaceaaaeaeceeeeesadeaaaeaaeeeseeesnseaeeeeeseetees 45 Dral Dial Intercom risotto sehen Rs ds bae brasa 45 e A A RN 45 Inthu Calli Intrude statute do od ed E 45 Lit SAA ad 46 Login Extn LOGIN ecu aaa EA 46 Logor EXtiloOgout iii imei todoo ario ars 46 Music Hold Music Aa 46 NATim Set No Answer Time ccccccceeeeeeeccece cence ee eeeeceaeaeeeee ee caaaanaeaeeeeeeesageaeaeaaeeeseeesaeeaaeeeeeeeesessineeeees 47 OCSeq Set Outside Call Segue rni e canada batida ade a as 47 Page Page reek ites thee ea eo bes elo e o o Pee 47 Paks Pan ia 47 Park GallParkto Other Extension Ie ia 48 PCall Priority cal esisin iris 48 PhyEx Dial Physical Extension by Number ooooocccccnnocccccononccccononcncnonannnccnnnnncncnnnnnccnnnnn nn cnn naar nn rn naar nnnnnannnnnnnns 48 PICKA Call PICKUP ANY cion ia 49 le eR TE oN o E ta 49 PickM Call Pick p Mempef S si i aa a a aaa iaaa oraaa aea aaa iaa 49 Prog Abbreviated Dial Program eneore aiaa RER EA EEE AE ARAR RTO 49 Quota Clear Quita ti o o e o E 50 Gueuse Cal Qe ai 50 RBak Ringback When Froe cusco ccoo il Ibai 50 RBak Cancel Ringback When Froe aiser Tiaa aar A E nn rn naar nn cnn nan nn nr A 50 RBSeg Set Ringback Sequence siii li a tie 51 Recor CaliRECOMG ta 51 Relay Relay PUG csi adan 51 Reyr Relay OM catas ita oia lau tate 51 Re Relay Dia A ES 51 Resuni Resume Call x sires te ete cee a See ee S
53. e ee ices Ae ees 52 Rtv Retrieve Callies coccion eea sahaabetelententeaatacetaad iii ihadighvtnd2 7008s idasahtd aoncenesdzdadetaahenereans 52 A A O RR O 52 RngOft Ringer Offi Macia A AAA AA 52 SAC SENA Call Mil A ta 53 Spres AD SUppress Murio atada ladilla 53 Steal Call Steal AA 53 SusGW Suspend CW cistern ated Seta een ea te that eta Ma diets e a ae etd aa dn 53 SUSE SUSE i 54 A e r aa a a a a a aaa aa a aaa aaa ener reer rec errr freee reer Tree 54 TmDay E Time of Day U mana ATA TA A N N 54 Toggl sToggle Calls A E EE RER 54 VMRB Voicemail Ringback OT erea enra ee E E AEEA OEA EAE EER EAA EEA NOA 54 VMRB Voicemail Ringback OM moien EE EEE EEN 55 VMCol Voicemail Collect e i a a a a a aae A a Ta T E raaa eaaa a a a raii RASA EE 55 MMOT Volcomal Of a e a elms an eat dy 55 MO Voicemail A a 55 WUTim Set Wrap Up TIME noe ee e e ai tidad 55 Page iv Contents IP Office R3 0 5620SW EU24 User s Guide Error No text of specified style in document Contents Page v Contents Cont System FO ALUICS AP TO 56 io A 20 PER RNG EO E 56 Making Calls a AAA A A A A A 56 Answernng Calls cece cae der eae ede aes ede ae dee aes ede ae ee oci cass 56 Cal Wald lt a is 57 Gal FOM aA O ai ii ia 57 Diverting CallS arere renarena ni a a ds 57 DO NOU Dist urp creena nanen a hence e un kel E a E EE 57 Voicemail seee AA 58 Default Feature COABS ooccccccccoccnncccconcnnnonconcnnnnononnnnnonnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnn
54. ed when programmed This function can be programmed through the phone by the user using an E gt Admin key The gt SAC key switches do not disturb on off When on SAC is shown with a 4 symbol and the display includes an N No calls When SAC is on callers receive busy tone or are diverted to voicemail For each user the System Administrator can set which numbers can still call when SAC is on If the extension user has Phone Manager they can set those numbers themselves With a call already connected and another call already alerting activating SAC will not affect the already alerting call User Digital Telephony Emulation Send All Calls See also e DNDOn Do Not Disturb On on page 36 Spres AD Suppress Replace the display of dialed digits with s characters This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt Spres key toggles the display of dialed digits on off When on Spres is shown with a 4 symbol and each dialed digit is replaced by s on the display User Digital Telephony Emulation AD Suppress Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a target extension number is entered when this function is programmed gt Steal displays
55. eeeeeeesesencaeaeeeeeseecsaceeeeees 41 FWUOf Forward UnconditionalOff cocoa tata lactea 41 GrpPg Group Paging Miralo lla al o atea 41 HdSet Headset Toggle Mii A ene eee nde tinh eae 42 Here Follow Me Here Cancel cccccccccecsccccceceeeeeeeeneaeceeeeeeeesegeaeaeaeeeeeeesegaeaeaeeeeeeeeeacecaeaeeeeeeseseaneeeees 42 Heret Follow Me Here ticos ascitis iii tad rada 42 IP Office R3 0 56205W EU24 User s Guide Contents Page iii 40DHB0002USEP Issue 1 13th January 2005 Page iv Contents Contents Cont FANS Internal Auto Answer Divinidad dt daa da 42 HGEna Hunt Group Enable inesi ieia A td edi 43 HGDis Hunt Group Disable Spiet da is A a Mise eee 43 HGNS Set Hunt Group Night Service 0 cece tt intr inne eee erie ee eet occ cn canon cnc naar nc cnn nan nnrcnnnn nc 43 HGNS Clear Hunt Group Night Service 0 0 0 cece terete trier renee eee nn ccnnnn nc nnn nan nn cnn nan nn rr naar nn cc naar nnnnnns 43 HGOS Set Hunt Group Out of Service oooocococccccccccccoconononccnnonoccnonnnnonncnnnnnnnnnnn nn nn cnn nn nnnnnnn nn nn nn nnnnrnnnnnnnnnnnnio 44 HGOS Clear Hunt Group Out of Service cccccccecececcee cece cece cece eaaeceeeeeeeseceaaeceeeeeeeseeseccaeaeeeeeeesssnseeeeess 44 Hold Hold Calais scat ee A eee ee 44 HoldGw Hold Call Wealth 23sec vital a Vian Aa eee de tt iba 44 Auto Automatic INterCOm sonrie iae o ltd dada 45 ICSeq Set Inside Call Sequence 0 ee
56. eetet 45 Automatic Calba k iia dnd 34 ECONO A ds 47 Backup restore modifying seire nre 25 Backup restore ccccccccececeeeceeeeeeeeeeeeeees 25 Backup Restore OptiONS occccccccccccncccnnnnns 25 OS 34 Forward Calls aaa 42 On Held nica 34 Bus 34 Call NT 34 Forwarding A scort titi 36 A E TES 47 Intrude ica 48 LN e tt 48 Pakene A Le 37 50 Park to Other Extension cc cececeeees 50 PICKUP exessertse tise nites ads 37 A aca eevaded cchendenteg tassies 51 CSU E wary fence hice 52 e O 53 ROS Mii e ne 54 A a E eaaa 55 Ride a da ca tenets 55 SA E 56 SUS dia et 57 A ie eateries eats cess 57 TOGO A stator innare dees cies 57 Call Pickup a EE E Guah co wah ES 51 Directed iana diia 41 TOP A e a et 51 Membe Sars irnn et 52 Call Waiting Cll A te a ees 36 Dial habi 38 Hold socia it a A 47 A a sezd tian ta a e back 37 Oeste dose O 38 SUSPONG irer dori n eaan iira 38 56 CallDaCK EEE ERE ii ia EA 34 Cancel All Forwarding 43 Ringback When Free eeen 53 Ae PEATE EEEE a bobina 36 Characteristics 25 Clear EA AST A EE ETA OR RIF 36 Hunt Group Night Service 46 Hunt Group Out of Service ooooo 47 Clear QUOA ira otoa i id 52 A E hie Stoo ds 36 a 36 A seheattesktaees 36 Conference Addict a 36 ReNdezv0US c coccccnoconcncccnncncnnononanccnonaccnnanons 36 GPA A ed eto 37 CPU Drei a adds 37 COW sra iz 37 CWO an a a an 38 CWSUS PEE EAE E A E E 38 BD A EE E
57. ep 8 above e Press Keep B to keep the existing function and forget the function just programmed e Press Delete lt i to delete the existing function and forget the function just programmed IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 29 40DHBO002USEP Issue 1 13th January 2005 Function Key Programming Page 30 Function Key Features Function Keys Longhand Programming 1 Press gt Admin See Function Key Programming on page 28 2 Pressing Expl lt 2 The longhand text for the function is shown at the top of the display 3 Press Next or gt gt gt until the required feature required is shown then press gt Selct You can also use lt lt lt to step back through the list of Admin functions 4 If the function requires some data to be entered is shown at the top of the display Enter the data using the normal telephone keypad 5 Select the display key against which to program the new function by pressing that gt or key Use the Qo amp keys to move through the pages CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator 6 If the display slot is not already used the display shows BUTTON PROGRAMMED e Press EXIT to end programming or e Press Cont lt Jto continue programming other functions 7 If the display slot already has a progr
58. ephony Advanced Forward Forward Number FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdOf switches off all the extensions call forwarding options It does not delete the forwarding number settings User Digital Telephony Advanced Call Cancel All Forwarding Page 40 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 41 FwNOn Forward On No Answer On Switches the extension to forward on no answer on This function does not required any data to be entered when programmed and cannot be programmed through the phone by the user Pressing gt FwNOn toggles the extension s forward on no answer state When on FwNOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number see FwBNo Forward On Busy Number on page 39 User Digital Telephony Advanced Forward Forward On No Answer On FwNOf Forward On No Answer Off Switches the extension to forward on no answer off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwNOf switches the extension s use of forward on no answer off
59. extension number to be specified when programmed The target extension is then shown next to gt PhyEx This function cannot be programmed through the phone by the user This function is currently only available on US based systems User Digital Telephony Dial Dial Physical Extension by Number Page 48 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 49 PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickA answers any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Advanced Call Call Pick Up Any See also e CPkUp Call Pickup on page 35 e DPkUp Directed Call Pickup on page 37 PickG Call Pickup Group Pickup any ringing call to a group of which the extension is a member This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickG answers any call currently ringing a group of which the extension is a member User Digital Telephony Advan
60. f information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the O or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com O 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005
61. ge 58 Voicemail IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Overview of Web Browsing Web Browsing Page 59 Web Browsing Overview of Web Browsing The 5620 can act as a web browser for WAP Wireless Application Protocol web sites These web sites contain pages written in a language called WML Wireless Markup Language The 5620 supports WML1 2 If your telephone system has been setup with a default WAP website the 5620 will display gt Web Pressing this key will display your systems default WAP website The links and services on this site will control the WAP website and services you can access Welcome to XYZ Hotel Menu Attention Special discount rates at Atlantic City casinos See Tourist Info for more information Cao 252172 While browsing you can still make and receive calls But if you have Phone Screen on Answer option set to Yes and you answer an incoming call the default phone screen will replace the existing web page in the display area To enter web browsing mode 1 Press the lt gt key under Web To exit web browsing mode 1 Press Phone Exit 2 If Phone Exit is pressed while browsing the web the last web page viewed will be displayed when lt gt Web is pressed again before a system reboot Accessing External WAP Websites Your default WAP web site may contain a page where you can select or enter the URL of external WAP websites
62. gin entering text using the telephone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you require Extn 110 E Name Acme J Number gt Apostrophe gt Clear Hyphen Case Comma j gt Backspace For example the 2 key is also marked as A B and C To enter a C press the key until a C is displayed To enter the next character from the same key e g a press gt gt to move the cursor right and then enter the character or simply press another key If you make a mistake use lt gt or lt gt gt to move the cursor to the right of the incorrect character and then use gt Backspace to delete it 4 As you enter the Name characters you can use a number of other controls gt gt Case Change the case of the current character between upper and lower case Moves the cursor right one character Moves the cursor left one character gt Clear Delete the whole name gt Backspace Delete the character to the left of the cursor lt 2 Apostrophe Inserts an Apostrophe between characters lt gt Hyphen Inserts a Hyphen between characters lt lt Comma Inserts a Comma between characters lt lt Space Inserts a space between characters lt gt Cancel Return back to the speed dial directory without making any changes 5 When the Name has been entered press gt Number
63. gned to display keys you can select and program your own feature choices against other keys See Function Key Programming on page 28 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 27 40DHB0002USEP Issue 1 13th January 2005 Overview of Function Keys Page 28 Function Key Programming Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature it allows you to program further features against other function keys Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following Extn 110 000000 The two tables below list the user programmable features available for Admin and Admin1 respectively For full details of how each feature works see Function Key Features on page 30 Admin The programmable functions available via an Admin key Name Description Toggles Data Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service Ye
64. h January 2005 Page 6 Overview of the 5620 The 5620 IP Telephone The 5620 IP Telephone Overview of the 5620 This guide covers the use of the Avaya 5620 telephone running in Key and Lamp mode on Avaya IP Office telephone systems operating with Level 3 0 software The diagram below shows the main 5620 telephone features 1 2 1 1 Display Call Appearance and Feature buttons The Call Appearance Keys allow the user to handle multiple calls with the display showing call information e g the name phone number etc There are four pages in the display giving at default three call appearance lines and up to 21system features that can be allocated to the function keys See Call Appearance Keys on page 8 and Function Keys on page 27 The information displayed varies according to the active feature 2 Message waiting lamp Lit continuously when the user has voicemail messages waiting Can also be set to flash when the phone is ringing 3 QD Page Right Left Shifts from one page to another in the same application when the display presents the paging indicator These buttons have no effect when the paging indicator is not displayed 4 Options Displays the Options main screen from which display and application settings can be updated Page 6 Overview of the 5620 IP Office R3 0 5620SW EU24 User s Guide The 5620 IP Telephone Error No text of specified style in document Overview of the 5620 The 5620 IP Tele
65. is function requires entry of a number to dial when programmed The gt AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial additional digits after pressing gt AD and can be entered in the number to match IP Office shortcodes User Digital Telephony Emulation Abbreviated Dial See also e Dial on page 30 e Prog Abbreviated Dial Program on page 49 Admin Self Administer Access menus for programming functions against display keys This function can be programmed with or without data If programmed with a setting of 1 the key accesses a different set of functions See Function Key Programming on page 28 This function can be programmed through the phone by the user using an existing gt Admin key The gt Admin key gives access to the menus for programming functions against gt and lt i keys User Digital Telephony Emulation Self Administer Apear Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls Connected and On Hold See Error Reference source not found on page Error Bookmark not defined This function does not require any data entered when programmed However it is normal to enter some text such as a b and so on for each call appearance key This function cannot be programmed through the phone by the user
66. ith e A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre defined colleague s telephone Hence you can pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague e A System Feature System Features such as Abbreviated Dial that automatically dials a frequently used number can be set against key and or dial pad digits See Function Keys on page 27 All of the above can only be allocated to you by your System Administrator For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the IP Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although the System Administrator can replace the Call Appearance Keys with e
67. ividual Log Entry 1 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo 2 Press the gt or lt a key adjacent to the entry 3 The log entry details are shown Extn 110 Name Acme AddToSD Call Delete Return 4 Using lt gt Return key to return to the call log To Make a Call from an Individual Log entry 1 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt Outgo 2 Press the gt or lt key adjacent to the entry 3 The log entry details are shown 4 Press lt gt Call make the call If the number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt gt Call IP Office R3 0 56205W EU24 User s Guide Using the Call Log Page 19 40DHB0002USEP Issue 1 13th January 2005 Using the Call Logs Page 20 Using the Call Logs Using the Call Log To Tum a Log Entry into a Speed Dial w Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo Press the gt or lt a key adjacent to it Press lt gt Add to SD The screens for editing and adding speed dials will appear pre filled with the information from the log entry Edit the details if required see Editing a Speed Dial on page 15 Press gt Save or lt gt Cancel You will be returned to the speed dial
68. l Telephony Advanced Call Call Listen See also e Intru Call Intrude on page 45 e Recor Call Record on page 53 e Steal Call Steal on page 53 Login Extn Login Logs the current user onto the extension This function does not require any data to be entered when programmed The user cannot program this function through the phone Pressing the soft key login prompts the user Enter Extn The user enters the desired extension and presses the soft function key Next The user is prompted for the password The user enters the password and presses the soft function key Done User Digital Telephony Advanced Extn Extn Login Logof Extn Logout Logs the current user off the extension This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Logof logs the current user off the extension A new user must then log on to use the extension or dial 36 to re associate the extension with its default user User Digital Telephony Advanced Extn Extn Logout Music Hold Music Plays the telephone system s music on hold This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Music plays the telephone system s music on hold through the extension User Digital Telephony Advanced Hol
69. l only be amendable if they have been configured by the system administrator The backup restore options provide the ability to e Back up your options preference settings your Speed Dial button labels names and numbers automatically whenever you save a change to any one of those settings or buttons Automatic backup protects this data against system failure e Restore options settings and Speed Dial button labels names and numbers following a phone failure or replacement e Establish or modify FTP File Transfer Protocol settings such as the network server address directory path for saving backed up data and a User ID and Password for server access via your phone e Verify whether an automatic backup has occurred Because each telephone system has unique characteristics and settings modifying the Backup Restore options generally require the assistance of the System Administrator For example it is unlikely that a 5620 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters Hence Due to the technical nature of this feature it is highly recommended that this feature is only used by the System Administrator IP Office R3 0 5620SW EU24 User s Guide Changing the 5620 Options Page 25 40DHB0002USEP Issue 1 13th January 2005 Adjusting the Display Contrast Page 26 Changing Feature Key Labels Changing the 5620 Options Changing Feature Key Labels This action is not supported
70. ll Forwarding All on page 33 or FwUOn Forward Unconditional On on page 41 is also on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH toggles the feature on off When on FwdH is shown with a 4 symbol Can also be used in conjunction with FwdH Forward Hunt Group Calls Off on page 40 User Digital Telephony Advanced Forward Forward Hunt Group Calls On FwdH Forward Hunt Group Calls Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH switches the extension s use of forward hunt group calls off Can also be used in conjunction with FwdH Forward Hunt Group Calls On on page 40 User Digital Telephony Advanced Forward Forward Hunt Group Calls Off FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all calls This feature requires the target number to be entered when programmed The number set is shown next to FwdNo This function cannot be programmed through the phone by the user Pressing gt FwdNo set the extension s forwarding number to that specified by the key pressed Also See FwBOn Forward On Busy On on page 39 FwUOn Forward Unconditional On on page 41 User Digital Tel
71. ll pressing gt Park parks the call against that extension If programmed without a number after pressing gt Park the target for the parked call must be entered The parked call is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 it s next 2901 if 2900 is still parked and so on If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park to Other Extension See also e CPark Call Park on page 34 e Park Call Park to Other Extension on page 48 e Ride Ride Call on page 52 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function can be programmed with or without an extension number being specified If programmed with an extension number then the target extension is shown next to E gt PCall If programmed without an extension number then the user has to enter the extension number when gt PCall is pressed This function cannot be programmed through the phone by the user User Digital Telephony Advanced Call Priority Call PhyEx Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that extension and any forwarding follow me and do not disturb settings applied by the extension user This function requires the target
72. m Features Page 57 40DHB0002USEP Issue 1 13th January 2005 Call Waiting Page 58 Voicemail Voicemail Where your system has voicemail support and has been installed e To switch voicemail on dial 18 to switch it off dial 19 e Toretrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours can be modified by your System Administrator You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown
73. n Add rire a a e a aaea A ae ar e a eaaa TA 37 DNDX Do Not Disturb Exception Delete oooooooccccccicococococccoccccccnonnononoconnnnnnnnnn nn nn cnnnnnnn nana EEEE EEEE EEEn SEE EE Ennen 37 DPkUp Directed Call PICKUP 1 sccissenzesesatngeeiaiaceceeaaencacnuied dens e a E AEREE EREE ERE E ERE ARKESTRA 37 Diop DOPU erian aa a a A T A A e A TR 38 Dione Secondary Dial Torne ci EAEN ie ai 38 Emay Dial Emergent onena E E E T nde eee eee 38 Plash Flash TOOK e E hace A E E E is 38 Folio Follow Me T Om iconos o tio tol adi ira AT 38 FwBNo Forward On Busy NuMbeT arraien a e RE AEE A TE 39 EWBOn Forward Om BUSY Oaea rre T E A E OA E TE 39 FWB Ot Forward Ow BUSY Oesoto ai 39 FwdH Forward Hunt Group Calls ON c ccccceceeeceeeeeceeceeeeeeeeecaeaeeeeeeeceesecaaaeceeeeeeeseccceaeeeeeeeensessaneeeeess 40 FwdH Forward Hunt Group Calls Off ai a r a a a aa aaae aaa E 40 FwdNo Forward Number cecccceccececeeeeeeencaaeeeeeeeeececeaaaeaeeeeeeeseceaaaeceeeeeeeseceeaaeaeeeeeeeseseccusaeeeeeesessncaeeeeees 40 FwdOf Cancel Al Forwarding caia ida 40 FwNOn Forward On No Answer O cccceceececceeeeeeeeeeeccaeceeeeeeeececaaaaeceeeeeeesecaaeceeeeesesecsacesaeeeeesesssnaeeeeess 41 FwNoOf Forward On No Answer Off ccceccccecceceeeeeseececaeeeeeeeeeescaaaaeceeeeesesecceaaececeeeeeeseseccieaeeeeessecsusaeeeees 41 FwUOn Forward Unconditional ON ceccccecccceceeeeeceecaeeeeee cece eeceaaaeceeeeeeeseccaaese
74. nce e External calls have a double ring cadence These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Page 56 System Features IP Office R3 0 5620SW EU24 User s Guide Introduction 40DHB0002USEP Issue 1 13th January 2005 Call Waiting System Features Page 57 Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone If you hear the call waiting tone either end your current call or put the caller on hold The waiting call should then ring e To turn call waiting on use the code 15 to turn it off use 16 Call Forwarding Y our calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03
75. ncnoncnoncnos 49 Outside Call Sequence 0ee 49 Ringback Sequence 53 Wrap Up Time cccccceeceeceeeeeeeeeeeeeeeees 58 Speed Dials aerei eneidiaa aa 25 O 56 Steal ii ee 56 SUPPIOSS as 56 SUS ii ia aia 56 UP ici 57 Suspend Calar a ic 57 Call Waiting Suspend eee 38 Finas 56 System Administrator ooooocconccococccccccccnnnnnnns 25 Time NO ANSWED iine a 49 Wrap Ubica ias 58 Time Of Day iio 57 A O 57 IMD ia 57 A Ware A AA ARAE oean causa 57 Toggle Call n cesueaecent beens 57 Toggle Headset cccceeeesesceeeecnseerseeee 45 TO E 25 Transfer Protocol 0 eeeeeeeeeeeeeeeeeees 25 USEN a O 31 UserID ici a aaas 25 o A t NER R amp 58 MMO runas 58 VMO es dirie taenia nadaa Ea OE 58 VMRG raea a aA A Ai 57 VMR B Eat 58 Voicemail Collect nia 58 Of eea E E tentara sanennutendas 58 DN A O O Oe 58 Ringback A cine aeneae tanai 57 Ringback OL 58 Wrap Up Time ceeceeeeeeee sete eeeeeeeeeeeees 58 NAV TSIM ests situs Sad E 58 IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Page 69 Index Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication o
76. ng without changing it press lt gt Cancel After saving or canceling the first Options main screen is displayed IP Office R3 0 5620SW EU24 User s Guide Changing the 5620 Options Page 23 40DHB0002USEP Issue 1 13th January 2005 Application Options Page 24 Personal Ringing Changing the 5620 Options Personal Ringing You can choose from among eight different ring patterns This alters the tone and style of ringing used by the 5620 e g the number of rings will still vary according to the type of call 1 Press lt gt Options and select gt Personal Ringing A menu with the current ring pattern appears 2 To select a ringing pattern use press Pattern 1 to 8 You will hear the selected ringing pattern 3 When you have selected a ringing pattern press lt gt Save You will hear a confirmation tone and be returned to the options menu 4 If you want to return to the options menu without changing the ring pattern press lt gt Cancel View IP Settings Views of telephone and system information are available from this screen A user normally does not need to view this information however your System Administrator may ask you to report certain values from any of the status screens in the event of problems The status screen data can be viewed but cannot be changed from your 5620 1 Press EP Options and then select gt View IP Settings 2 There are two pages of display Use O and select from
77. nge the number using the telephone keypad and lt lt lt lt a to backspace When the number set as required press Done lt a When call forwarding is on CFrwd is shown with a 4 symbol and D Diverted is shown at the top of the display To switch call forwarding off press gt CFrwd again User Digital Telephony Emulation Call Forwarding Al1 See also FwNOn Forward On No Answer On on page 41 FwUOn Forward Unconditional On on page 41 FwdNo Forward Number on page 40 FwdH Forward Hunt Group Calls On on page 40 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 33 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 34 Function Key Features Function Keys CirCW Clear CW Clears the current connected call and connects any waiting call This feature is not applicable when working with multiple Call Appearance lines This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt CIrCW disconnects the extension s current call and connects any waiting call User Digital Telephony Advanced Call Clear CW CnfRV Conference Meet Me Allows the extension to join a specified conference This function requires the conference number to be entered when programmed That number is then shown next to CnfRV This function cannot be programmed through the phone by the user Pressing
78. nnannnnnnnnannnnnnnnnnes 58 WED Browsing iratra tidan dai a ae air eaaa aa eaa a r aea aada i Ap anas nRa 59 Overview of Web Browsing seccion 59 Accessing External WAP Websites oooooociccciccninnnnnmncncnnnnnnnnnnnnn nn 59 Web Navigation GONTOIS 1 200 A 60 E tenng Dil Ac 61 Management and Troubleshooting cooonnnnccconononnncncnenonacennnnnanannnnnnnnnnnennnnnnns 62 OV GIMIG e e a A A dl a a e 62 TESUNO YOU PANES metro ee Dn EAEE EAE 62 Testing the Telephone s Lights and Display ooooooninnccnnnnncocinonococcnonconancno nono nan nro nn rro rca rr nn ona rn 62 Troubleshooting CM cesta too 62 Resetting the IP Telephone tink nd titi A A AI A 64 Resetting Your PRONG marason A ea speed awe ea dapat ein A ine ad 64 Power Cycling Your PONE ici an ele dade tue a sie dade 64 EU24 Expansion Module iircccicicccssccesecisiiccanes iiecestecicscadsogsasstuscewavacecectteaancnonenstas 65 EUIDZASOVORVIGW yine a a e aa a aea a hadi al aad 65 CONNECT A A AAA 65 Using the EU24 Expansi n Module tidad ne eee 66 Viewing the Alternate Display lea ene da 66 Selecting a Call Appearance Feature Button ccccccceeeseceececeeeeeeeeecaeaaeceeeeeeeseceaeaeceeeeeseseccuaeeeeeeesenensaees 66 Understanding Call Appearance Feature Button Status ICONS ccceceeeeeeeeceeceeeeeeeeteeeeaeceeeeeenseesnnneeeees 66 ate A O ee eer 67 IP Office R3 0 5620SW EU24 User s Guide Contents Page v 40DHB0002USEP Issue 1 13t
79. nnccos 50 PASS WO e ek a A 25 PEallL a ra 51 Phone Button Description ooooccccncnnno 6 PIE tos 51 Pl Ad dt da 51 PICA a edo e EE A AT 51 A i eden coer sence EAEE 52 Pickup PUNY tres riest stand seesG ANS 51 A te E eared rattan anor atc 37 Directed iii ea ites 41 o e a eeii i 51 Members titi lado Fact aaa 52 Priority Calais 51 A E 52 QUES id corola tacos 52 QUA a E Oe a o da 52 RBak tl ld NREN 53 RBak Elida a iaa 53 RES eera nei ii 53 RECON ennu ia a 53 Record Call o ASA 53 A Melua eases lose 54 OTR 2 se Coot ate doves detailed dec Mans tad te Tete 54 OM A ae ee AS 54 Pula 54 Rot aio ads 54 REYE aiani e iaar e ia acne leona tata deaacdtuitaeas 54 ROS Msi e A A 54 Resume Call o ooocoooconnnconnnnnnccccnaccna nani nc 54 Retrieve Gallivoiin ati 55 Ala e E AE E E a 55 Ringback Gantole a ante AA 53 DEQUENCE mroli a dee 53 When ETE ici ito das 53 Ringback OfR eiomciomiaadinneis 57 Ringback OM ca daa a easan ainsi 58 Ringer Off aeara EEA 55 A a a eeit 55 RV A ETA 55 SA td 56 Secondary Dial Tone 41 Self Administer coocococccocicococococococancncnncnncnnnnnn 32 Send All CalllS ui 56 Sequence Outside Call icono ici 49 Ringback ekiri ienien aires 53 Server IP Address cocoocccococococococcccncncnnncnnnnnnos 25 Set Absent Odio tits 32 Hunt Group Night Service 46 Hunt Group Out of Service oooo 47 Inside Call Sequence 48 No Answer Time ooooooooooccooccccnccnn
80. normally appear as Enter text here or pre filled with some data e Submit Buttons Text entry and option key selections are not completed until submitted Normally this will be done by a link using a gt or lt gt key labeled as Submit or similar The exact appearance will vary between different web pages To enter text into a text entry field 1 Press the left hand E gt key adjacent to the text entry field 2 The four lt gt keys at the bottom of the screen change to e DONE Press this lt gt key when your text entry is complete e BKSP Press this lt gt to key delete the previous character e SPACE Press this gt key to add a space e alpha This indicates the current text entry mode in this example lower case letters Press the lt gt key to select a different text entry mode 3 Begin entering text using the telephone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you require e For example the 2 key is also marked as A B and C To enter a C press the key three times e If the next character you want to enter is on the same key press 1 and then enter the next character 4 The right most lt gt key indicates the current text entry mode To change the current mode press the right hand key The available modes are shown along the bottom of the screen They are e ALPHA Enter upper case letters using the telephone
81. o be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally if the target extension is on a call and doesn t have call waiting on any new call will receive busy tone or be diverted to voicemail Pressing gt DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered User Digital Telephony Advanced Dial Dial CW See also e Queue Call Queue on page 50 Dir Directory Accesses the telephone system directory This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key Pressing gt Dir displays a number of options e INDeX lt 2 Search for a matching extension user name on the telephone system e Group lt 2 Search for a matching group name on the telephone system e Extrn lt 7 Search for a name match in the telephone systems directory of external numbers User Digital Telephony Emulation Directory Dirct Dial Direct Connects a call to the target extension without any ringing This function requires the target extension number to be entered when programmed That number is then shown next to Dirct The target extension must be capable of auto answering This function cannot be programmed through the phone by the user User Digital Telephony Advan
82. o clear an established call either 1 Replace the handset or 2 Press UD Drop You will hear dial tone unless you are in call centre mode of working when you will then hear silence Page 10 Basic Call Handling Features IP Office R3 0 5620SW EU24 User s Guide Answer Incoming Calls 40DHB0002USEP Issue 1 13th January 2005 Headset Working Basic Call Handling Features Page 11 Headset Working When a headset is to be used on your 5620 it must be plugged in to the headset socket on the side of your 5620 telephone To activate the headset and switch off the handset press UD Headset The lamp beside the button is illuminated when headset working is activated To answer an incoming call 1 Press the call appearance key next to the flashing bell icon 4 To clear a headset call 1 Press GD Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following e Press Redial Select from up to the last three dialed numbers and press the key gt next to next to your choice or e Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 18 or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Using Speed Dials on page 15 e When the call is answered speak to the called
83. o the held call by pressing its call appearance button Conference The Conference feature allows you to conference other parties including yourself into a Call Notes 1 The number of parties allowed in a conference is controlled by your telephone system 2 Two Call Appearance keys are required for the conference feature To add another party to a call 1 Press LD Conference 2 Dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press 2D Conference again e Ifthe called party does not answer or does not want to join the conference press lt gt Drop You can return to the held call by pressing its call appearance button 5 Repeat steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press LD Conference 2 Press the call appearance button corresponding to the held call 3 Press again L Conference To leave a conference call To leave a conference press gt Drop IP Office R3 0 5620SW EU24 User s Guide Basic Call Handling Features Page 13 40DHB0002USEP Issue 1 13th January 2005 Transfer Page 14 Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5620 can store up to 108 personal speed dials accessed by selecting lt gt SpDial on the display Extn 110 Acme Sales Test Home Tom Cell Andrew f e The speed dials are sorted alphabetically e Pressing the g
84. on cannot be programmed through the phone by the user The gt VMOff key switches voicemail operation for the extension off User Digital Telephony Advanced Voicemail Voicemail Off VMOn Voicemail On Enables disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOn key toggles voicemail operation for the extension on off When voicemail is on VMOn is shown with a 4 symbol User Digital Telephony Advanced Voicemail Voicemail On WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed The value is shown next to WUTim This function cannot be programmed through the phone by the user Pressing gt WUTim sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set Wrap Up Time See also e NATim Set No Answer Time on page 47 IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 55 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 56 Introduction System Features System Features Introduction
85. outgoing and answered calls not shown above for missed calls Page 18 Using the Call Log IP Office R3 0 5620SW EU24 User s Guide Overview of the Call Log 40DHB0002USEP Issue 1 13th January 2005 Using the Call Logs Using the Call Log Page 19 Using the Call Logs Apart from using the call logs for information you can turn a call log entry into a speed dial for future calls You can also delete individual log entries or the all entries in a particular log The following paragraphs detail how to use the Logs Note Call log entries are lost whenever 5620 telephone are disconnected from the IP Office To Access the Call Logs 1 Press gt Log 2 The call log always opens in the Missed calls log 208 10 08 70 555 4400 10 15 200 10 17 70 736 4416 10 20 70 555 4400 11 20 80 567 4321 11 22 eo 9909900 000000 e Missed The log of missed calls i e those calls that rang your extension but were not answered This includes calls that were diverted to voicemail or another number after ringing your extension 3 To select the log required type press either e InAns The log of incoming calls that were answered This includes both internal and external calls e Outgo The log of calls made This includes both internal and external calls 4 Ifthe selected log contains more than one page of entries the is shown Use the E Page Left and gt Page Right keys to move between pages To Display an Ind
86. party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting the handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press EI Speaker The LED beside the P button illuminates 2 Make or answer the call or access the selected feature 3 Adjust the speakerphone volume if necessary e To change the volume use the EP and amp buttons The display bar at the top of the display screen shows the volume level There are eight volume levels To change from the speakerphone to handset or headset if fitted 1 Pick up the handset or press lt gt Headset and talk Changing from handset to speakerphone 1 Press EI Speaker The LED beside the P button illuminates 2 Hang up the handset Ending a speakerphone call 1 Press EI Speaker again The LED beside the button goes out IP Office R3 0 5620SW EU24 User s Guide Basic Call Handling Features Page 11 40DHBO002USEP Issue 1 13th January 2005 Headset Working Page 12 Mute Basic Call Handling Features Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off lin
87. phone Page 7 5 Call Handling Buttons See Basic Call Handling on page 10 O Hold Red button used to place a call on hold lt gt Transfer Transfers a call to another phone lt I gt Conference Sets up conference calls with more than one other person lt Q Drop Drops the current call or if on a conference call drops you from the conference ED redial Redials the last number dialed or displays the last 6 numbers dialed from the phone depending on configuration via the Options menu 6 Numeric Dialing Pad Standard 12 button pad for dialing phone numbers 7 E Eb Volume Controls Adjusts the handset speaker headset or ringer volume depending on which item is in use As you increase or decrease the volume the top display area provides either a speaker headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone such as the dial pad or softkeys 8 GP Mute and LED Indicator Turns off the active Speaker handset or headset microphone to prevent the other person from hearing you The associated LED lights steadily when the handset or headset is muted 9 Ep Headset and LED Indicator With a headset connected changes audio control from the handset or speaker to the headset The associate
88. r without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGEna toggles all the extension s group memberships to either enabled or disabled A 4 is shown next to E gt HGEna when the group memberships are enabled If programmed with a group number that number is shown next to gt HGEna Pressing gt HGEna will enable the extension s membership of that group In this mode the key does not toggle When enabled G is shown on the display and the extension will receive group calls User Digital Telephony Advanced Hunt Group Hunt Group Enable See also e HGNS Set Hunt Group Night Service on page 43 HGOS Set Hunt Group Out of Service44 on page HGDis Hunt Group Disable on page 43 HGDis Hunt Group Disable Sets the extension s group membership as disabled This function does not take the Hunt Group Out of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGDis disables all the extension s group memberships If programmed with a group number pressing gt HGDis disables just the extension s membership of that group User Digital Telephony Advanced Hunt Group Hunt Group Disable HGNS Set Hunt Group Night Service Put a specific hunt group
89. rently not supported on the 5620 telephone Intru Call Intrude Intrudes on a call in progress at the target extension creating a conference between the callers and the intruding extension This function requires entry of the target extension number when programmed The gt Intru key shows the target extension number This function cannot be programmed through the phone by the user Pressing gt Intru intrudes on the call in progress Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Digital Telephony Advanced Call Call Intrude IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 45 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 46 Function Key Features Function Keys Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extension number when programmed This function cannot be programmed through the phone by the user The gt Listn key shows the target extension number Use of this function requires setup of the extension s monitor group by the System Administrator This function requires the telephone system to have some free conference capacity when invoked User Digita
90. ro to be installed If advice of call recording is enabled the call parties will hear a warning before the recording takes place In some locations it may be a legal requirement to advise callers that a call is being recorded User Digital Telephony Advanced Call Call Record See also e Listn Call Listen on page 46 e Steal Call Steal on page 53 Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on for 5 seconds and then off User Digital Telephony Advanced Relay Relay Pulse Relyt Relay On Switch the specified external output relay 1 or 2 on This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on User Digital Telephony Advanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay off User Digital
91. ry 2005 Contents Page iii Contents Cont FUNCION KOYS sisi r orita oie orion 27 Overview Of Function KEYS ninia it A da A a 27 Function Key Programming 2s cites ca Sa a Saco a i di ennenen 28 Shorthand Programming Mode asisite ienien iaa ie ANET E AANE e Oana DTA E a AA AAEN A E 29 Longhand Programming sesaran aretini ie oe da oa Ea Aa AAEE OAOT aE ar ANa AE EEE 30 FUNCION Key Features ereen eee retener nor ne tese Roi 30 E NON 30 A 31 US a E E E E EE E A E A E ieee ate 31 Absit SetAbsent Textos lidiar ade dora 31 Acct Account Code En Daisies 31 AD Abbreviated Dial sien ethane aa 32 Admin Self AGMIMISten li ias 32 Apear Appear CO ri id ratio tine da 32 AutCB Automatic Callback lucio iria rr paca ri 32 BUSY BUSY A Tia ted een eed deena 33 Busy Busy On Held cta dera 33 CF Fwd Cal Forwarding All leonado rolls brida libido 33 GIFCW Clear Wi o ia atera Mero close mece lbn rea ad tate o e 34 CnfRV Conference Meet ME ai A A a aa aaas 34 Cont Conference AA id 34 EPark Call Park I renon iaa rad 34 CPkUp Gall PickUp rantina astra iia tai riot 35 GWOff Gall Waiting OTE A AAA 35 CWON CallWalIng ON ii 35 GWSus CallWalting SUSPENd i s cccncoiccesist sent tanseccis AE aa E EO AE is deban 35 DGW Dia EW ateos lados 36 Dir D A iaa 36 Dic Dial Dec ad 36 DNDOn Do Not Disturb On pionera eiii 36 DNDOF DO Not Disturb Off dizeria aa late adan learn hace sa cotarro Att ae 37 DNDX Do Not Disturb Exceptio
92. s Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No In addition to the above there is a key labeled Exlp This key enables you to change the display from the shorthand version displayed at default to a longhand version of you own See Shorthand Programming Mode on page 30 and Longhand Programming on page 30 respectively Admin1 The programmable functions available via an Admin 1 key Name Description Toggles Data Park Park No Yes lt User gt User No Yes lt Group gt Group No Yes lt Number gt Dial No Yes Flash Hook Flash No No Page 28 Function Keys Function Key Programming IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Function Key Programming Function Keys Page 29 Shorthand Programming Mode 1 2 Press E gt Admin or Admin 1 See Function Key Programming on page 28 The Admin or Admin1 menu appears as follows Admin Pages Extn 110 Expl Dir BB Drop lt HF Ans lt a Timer Use this key to step back one page through the Admin options 000099 lt a Use this key to step forward one page through the 4din options With the exception of ExpI the names shown are the features that you can assign to soft keys When Admin has been selected you
93. s selection menu To Delete an Individual Log Entry 1 2 3 4 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo Press the gt or lt a key adjacent to it Press lt gt Delete twice Or Press lt gt Cancel to return to the call log without deleting the log entry You will be returned to the call log To Delete All Entries from a Log AS Press gt Log Press lt gt Missed lt gt InAns or lt gt Outgo to select the log Press lt i gt DeleteAll Select lt gt Delete to delete the log entries Press lt gt Cancel to return to the call log without deleting the log entries To Exit the Call Logs 1 Press Exit Page 20 Using the Call Log IP Office R3 0 5620SW EU24 User s Guide Using the Call Logs 40DHB0002USEP Issue 1 13th January 2005 Telephone Options Overview Changing the 5620 Options Page 21 Changing the 5620 Options Telephone Options Overview The lt a Options button will allow viewing and configuring of certain phone settings These options are different from the function keys that require configuration by the system administrator The phone settings available include Application Option e Displaying the Phone screen when making a call and or answering a call e Determining how you want the Redial feature to work redial the last number called or select from a list of the last
94. seit ecr A AS 19 TorAccess the Call LOIS 5 Aaa EE E O E A NETE E E ES 19 To Display an Individual Log Eniya ii REAA EAEE AE ROA REE A EEOAE EEEE 19 To Make a Call from an Individual Log ENtIY oooooococnnnicininincoccnnnocccnnnonc cnn rnnnn cnn ronca r rn nn nr 19 To Turn arLog Entryintoca Specd Diaria dt 20 To Delete an Individual Log Entry como ici dd a dd 20 To Delete All Entries from a Log enmpesiesinariireiii e dd dd cid cad 20 To Exit the Call LOGS i ido dia dotada 20 Changing the 5620 Options aiii ii 21 Telephone Options OVEIVMIE Wisin Reese 21 Applicator OPIO Sri LAA A A AAA A A ai 22 Reedia an titi td li asi JU sa ide tard As a 22 Phone Screen On AnSWer 2 iia dt A eine tee eee eee 22 Phone Screen om Calling sinaia a A ah een ie 22 DisplayCallTlMeTS cti ci a teint asl heen a die A eee steed ed ee 23 Message Display Rate oi id 23 Visual Alerce tt 23 Personal RINJING eo da 24 MIS WEI SO LEIS A EA A OS 24 IP Address SUN aaa 24 Quality of Service QOS Information s ciscssccescesietes cout a ceed ben ecentaaceeciteaniaeetiasd ESNE ias apa 24 Phone Interfaces uta alii ea 24 Miscellaneous OMAN caia A na 24 Adjusting the Display Contrast tia it dt Boas 25 Logging off the 5620 IP Telephone 25 Backup Restore ODIOS pu 25 Changing Feature Key Labels cion nin ncinds 26 Language Selection rr AAA AA AA AS At 26 Page ii Contents IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th Janua
95. splays several options These are Drop end the user s call Listn listen to the call and Aquir takeover the call If the System Administrator has not setup group monitoring then the options shown are Call Message Vmail and CallB User Digital Telephony User Absnt Set Absent Text Set the users current absence message setting This function is currently not supported on the 5620 telephone Acct Account Code Entry Make a call using an account code or enter an account code during a call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If programmed with data the account code entered when programmed must match a valid account code set on the telephone system The gt Acct key displays that number If programmed without data ENTER ACCOUNT is displayed after gt Acct is pressed Enter an account code and press Set lt 2 If the account code entered does not match a valid account code set on the telephone system RENTER ACCOUNT is displayed An E gt Acct key can be pressed before or during a call User Digital Telephony Emulation Account Code Entry IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 31 40DHBO0002USEP Issue 1 13th January 2005 Function Key Features Page 32 Function Key Features Function Keys AD Abbreviated Dial Dial the displayed number Th
96. sy Number ssec 42 OM BUSY Off s narena raid 42 ON BUSY OM cda aaa 42 On No Answer Off 44 On No Answer ON occccccccnncccnnncccncnncnaananan 43 Unconditional Off oaeee 44 Unconditional Ono eeecceeeceee essen eens 44 EMP oido 25 FWBN Ovni ads 42 PWBO ra a ds O e e fa 42 EWDO NM oie tia esac gles T 42 FAW Gk Acs sed cla dates tacts oc 43 A vdetessny inertia EE EES 43 MAO Ticas ias 43 EN O AMAA ASA ee 44 EWN O Mesias 43 AO A cc ons E banc demmndea ta dactecte 44 FW OR vasta sn 44 Gr Pania ieee a e da 31 Disable nia EO AE AEA 46 Enableatas cs cea car aa ade a oe 46 Forward CallS usina maison iaa 43 Night SOIVICO ini 46 Out Of Service c oooccconcccncnncnnoncnnncconaninnnananano 47 PAD estad 44 A TEE O ETATE 51 AST A O ia te Sut 44 FAS Ct it cc E EE TA ETE 45 Headset Toggle ssscteccieeesscsocsidseasasteeaetavasaeunes 45 A l A eee 45 A R E E E E TE 45 a ARA AP A A AA T A A TAR 45 pE BEEE AEAT ETTE 46 LE Hae cok er a Ett RE A 46 PAGING senet coe tee tte trace bes 46 HON Seti cried dis oi 46 HO Silo 47 HO SE biota dios iS 47 HOla o rd o EA a 47 Call Walras oacci s 47 Hold MUSIC eenei 49 Hold Win dada sa 47 Hook Flash aaa 41 Hunt Group asees eag enie tiae arai 31 Disable a TAE ETA 46 A TA aT 46 Forward CallS cccccccccsseesseeeseaeeeeeeeeeees 43 Night Service iscociocoonico iria ii 46 Out Of Service eeen 47 Paging ted cirios 44 Pick UD di 51 AUTO ita da 47 A cocceeceesasueseevdoeis caves er e ai 48 Diales e Roo
97. t or lt a key adjacent to a name dials the speed dial number stored with that name e The lt gt symbol indicates that there are more pages You can more between pages using the amp Page Left and B Page Right keys Pressing lt gt Add allows you to add a new speed dial See Adding a New Speed Dial on page 16 You can also press lt gt Edit to display an existing speed dial and edit it s current settings Editing a Speed Dial on page15 Note Speed dials can be used for any numbers that can be manually dialed from the extension Where for external calls a dialing prefix is required then that prefix must be part of the speed dial number Page 14 Speed Dials IP Office R3 0 5620SW EU24 User s Guide Overview of Speed Dials 40DHB0002USEP Issue 1 13th January 2005 Using Speed Dials Speed Dials Page 15 Using Speed Dials Dialing a Speed Dial You can use the speed dial directory to make a call with the handset on hook or off hook 1 2 Press gt SpDial to display the speed dial directory The gt symbol is shown if there is more than one page of speed dials You can move between pages using the a Page Left and D Page Right keys When the speed dial required is shown on the screen press the gt or lt o key adjacent to the speed dial name Continue as per a normal call Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry See To Turn a
98. tal Telephony Advanced Suspend Suspend Call See also e Resum Resume Call on page 52 Timer Timer Starts a timer on the phone s display This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key The timer is reset for each new call made or answered When timer mode is selected a 4 is shown next to Timer User Digital Telephony Emulation Timer TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When time and date mode is selected a 4 is shown next to TMDay User Digital Telephony Emulation Time of Day Toggl Toggle Calls Cycle through each of the extension user s current held calls This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Toggl puts the user s current call on hold and connects a previously held call User Digital Telephony Advanced Call Toggle Calls VMREB Voicemail Ringback Off Switches voicemail ringback for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the
99. tas for all services are cleared reset This function cannot be programmed through the phone by the user User Digital Telephony Advanced Call Clear Quota Queue Call Queue Places a current call into the call queue of a specified extension Allows calls to be transferred to extensions that return busy tone This feature is not applicable when working with multiple Call Appearance lines This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user During a call pressing gt Queue places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes free again User Digital Telephony Advanced Call Call Queue See also e DCW Dial CW on page 36 RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function cannot be programmed through the phone by the user When an extension called does not answer or is busy pressing gt AutCB sets a callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback When the extension becomes free or is next used Ring Back to and the number appears on the phone that set the callba
100. te Pl OY td GaN ele 48 cla ada ads 48 A e ARA E S 48 Inside Call Sequence oococccccccicicicicicicicininin 48 IALERCOMS tt 47 48 Internal AUto ANSWeT oooccccnoccccnccccncccnnnccnnnas 45 PMU A dd 31 48 HAGE e eaaa a anee obaest 48 IP Telephone s cccceecceecceeeeeeeeeeeeeeeeeeees 25 IP Telephone s backup restore 25 A A A lets 48 Minnie tania bo 31 48 LAN cd 49 53 LO rte he hana ton colada eae 49 Modifying Backup Restore oooooooocococcccccccnncnoncnoncnononos 25 Modifying cesiones 25 MUSIC Ed tocante nia ance thdetadecara diran 49 A a el 49 A A anes darn niitis 46 No Answer Forward CalllS cccccccccsseeeseeeeeeeeeeeeeeeeees 43 MIME a Aceh ete ea LP 49 Number Follow Me TO oooooncccccccccncccnncncnnnncnonacinnanono 42 Forward NUMbE l 0ccccceseseeeeeeeeeeeeeeees 43 Forward On BUSY cccoccccccccnonocnncncnncccnnnannnns 42 Page 68 Index IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 Index Page 69 Index Cont DOS ratita ade 49 On Busy Forward Call ui aia in 42 On No Answer Forward Calls 43 Option button oooooooccccccccncccnnnnonnnonnnonnnnnnns 25 Options preference ooocooooccccccnccnnccnnncnnnononons 25 Out Of Servia naria a onka intii 47 Outside Call Sequence oooooocooccccncccncccncnnnnons 49 PAGING naer Meat enetnekined 44 Paid talados 37 50 Park to Other Extension ccccoccccnoccccnccc
101. ted by all 5620 telephones e g the call appearance lines labeled a b and c Others are features that can only be programmed by the System Administrator for your telephone system The main screen has three pages This means that the six gt and lt Function Keys on the first and last page and the 12 Function keys on the second page can be used for up to 24 features To move between pages use the qd and keys In the following example e The first three keys have been set default setting as call appearance lines See Call Appearance Keys on page 8 e Keys 4 and 5 have been set to access the Admin and Admin1 programmable functions See Function Key Programming on page 28 e Key 6 has been set to monitor system park slot 1 The highlighted text indicates that a Call is currently parked in slot 1 See Park Park on page 47 e Key 7 has been set to the SAC Send All Calls function In this example all calls will be sent to extension 104 when the function is activated See SAC Send All Calls on page 53 e Key 8 has been set to VMOn a function which toggle use of the user s voicemail mailbox on off The highlighted text indicates that this function is currently on See VMOn Voicemail On on page 55 e Pressing either or DB will display the other pages of programmed functions set for this phone Extn 110 Programming Your Own Functions If the phone has been setup with either or both the Admin and Admin features assi
102. to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e To set the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively Diverting Calls You can divert your calls to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension 4 2 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using 4 3 NH to re direct the calls back to your own extension before you return to it At your own extension 14 NH from your own extension where N is the extension to which you want your calls diverted 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list To switch Do Not Disturb on off with or without exceptions e Dial 08 and to switch it off dial 09 e Dial 10 N to add a number to the exception list e Dial 11 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail IP Office R3 0 5620SW EU24 User s Guide Syste
103. trast You can adjust the contrast level on the telephone display You can choose from among fifteen levels of contrast 1 Press gt Options and then select gt Contrast Control 2 Use either the lt gt e or key to adjust the level of contrast 3 When the contrast is set as required either e Save and return to the options menu by pressing lt gt Save e Press lt gt Cancel to return to the options menu Logging off the 5620 IP Telephone Allows you to log your telephone off to prevent unauthorized use during an absence or for privacy purposes CAUTION Logging off deletes all Call Log entries and returns any options you may have changed to their default values To log your phone off 1 Press ED Options and gt Log off 2 Select gt Yes to un register your phone from the IP Office delete all Call Log entries and returns any options you may have configured to their default values 3 Selecting gt No returns you to the main Option menu your phone remains logged on to the network and your Call Log and options values remain unchanged To log back on 1 The display will show Ext xxx in the top row Simply press and enter your password consult your System Administrator Backup Restore Options The 5620 IP Telephone s backup restore options require set up and configuration by the system administrator prior to use These options are displayed on the telephone screen via the Options button but wil
104. ugh the phone by the user Pressing gt HGOS puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group Out Service HGOS Clear Hunt Group Out of Service Returns a hunt group that has been manually put into out of service back to normal service Used with HGNS Set Hunt Group Night Service on page 43 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGOS Pressing gt HGOS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Out Of Service Hold Hold Call Place the current call on hold at the central office This function is not supported in the USA If no exchange slot number is specified when the function is programmed central office slot 0 is used Pressing gt Hold is only supported if the central office provides a Q 931 hold facility It is not the same as local hold provided by the IP Office User Digital Telephony Advanced Hold Hold Call See also e Rtriv Retrieve Call on page 52 HoldCW Hold Call Waiting Place the current call on hold and connects any call waiting This function is not supported in the USA This function does not required an
105. ulation Directed Call Pickup IP Office R3 0 5620SW EU24 User s Guide Function Keys Page 37 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Page 38 Function Key Features Function Keys Drop Drop Clears a current calls This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key For a call in progress pressing Drop disconnects the caller When drop is used silence is returned to the user rather than dial tone This is intended operation reflecting that Drop is mainly used by call center headset users User Digital Telephony Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function is currently not supported on the 5620 telephone Emrgy Dial Emergency Dials a specified number regardless of any call barring applied to the user This function requires entry of a number to dial when programmed That number is then shown next to Emrgy This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Emergency Flash Flash Hook Send a hook flash signal to the currently connected line This function does not require any data entered when programmed This function cannot be programmed through the phone by the user This function can be programmed through the phone by the user using an
106. unction Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 31 Group Answer or clear calls ringing a specific group This function requires entry of the group number allocated by your System Administrator When programmed the group name is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key and the group number A 4 appears against the group when calls to that group are ringing Pressing Z gt displays details of one of those calls and options to drop Drop lt 2 the call answer the call Answn lt 3 or exit the group monitor gt EXIT User Digital Telephony Group User See the status of a specific user call that user and pick up calls to that user When programmed by your System Administrator on the IP Office the user name is entered That name is then displayed next to the gt key This function can also be programmed through the phone by the user using an gt Admin 1 key and then the user number Pressing the gt key calls the user The when the user is called the user name is underlined with a 4 symbol beside it Press the gt key next to the name DkPickup appears against a call appearance key To pick up the call press this key If the System Administrator has setup group monitoring of the same user pressing the gt gt user key when the user is busy on a call di
107. user The gt VMRB key switches voicemail ringback for the extension off User Digital Telephony Advanced Voicemail Voicemail Ringback Off Page 54 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 55 VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMRB key toggles voicemail ringback for the extension on off When on VMRB is shown with a 4 symbol and the extension is called when new messages are left in its mailbox User Digital Telephony Advanced Voicemail Voicemail Ringback On VMCol Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages This function requires entry of the target mailbox name prefixed by either to collect messages or to leave a message If just or is entered then the calling extension s mailbox is assumed This function cannot be programmed through the phone by the user The gt VMCol key appears followed by the mailbox name User Digital Telephony Advanced Voicemail Voicemail Collect VMOff Voicemail Off Disables access to the user s voicemail box This function does not require any data entered when programmed This functi
108. y data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt HoldCW places the current call on hold and connects any call waiting without any ringing User Digital Telephony Advanced Hold Hold CW Page 44 Function Keys IP Office R3 0 5620SW EU24 User s Guide Function Key Features 40DHB0002USEP Issue 1 13th January 2005 Function Key Features Function Keys Page 45 Auto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must be support handsfree operation This function cannot be programmed through the phone by the user Press gt lAuto connects the call without any ringing at the remote extension If the target extension is busy or not available the call will follow any forwarding or diversion to voicemail set User Digital Telephony Emulation Automatic Intercom ICSeq Set Inside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5620 telephone IDial Dial Intercom The same as lAuto Automatic Intercom on page 45 This function cannot be programmed through the phone by the user User Digital Telephony Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is cur

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