Avaya 518-456-161 Telephone User Manual
Contents
1. PARTNER Advanced Communications System System Planner 518 456 161 Issue 5 May 2003 Copyright 2003 Document 518 456 161 Inc Issue 5 All Rights Reserved May 2003 Printed in USA Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This system is Class B compliant in some configurations For additional FCC information see the PARTNER Customer Support Document Canadian Department of Communications DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada Le Pr sent Appareil Nom rique n me2. No Ring Lang Ring Ringing Privacy Code on Busy Interrupt Remote Call BUTTON Forwarding FEATURES 36 37 38 39 40 41 42 413 44 45 46 47 48 49 50 51 52 53 54 55 56 57 Form C Extension Settings Continued 7 Advanced Communications System Form C1 Extension Settings Worksheet May be used if Ext Display is checked on Form C Character Codes Form C1 Extension Settings Worksheet 8 Ext Letters Jack Write 2 Digit Code for Each Character To Be Displayed See Table at Right A 21 N 62 No B 22 O 63 10 23 71 11 31 72 12 32 73 13 33 74 14 G 41 81 15 42 82 16 43 83 17 J 51 W 91 18 K 52 X 92 19 L 53 93 20 61 Z 94 21 Numbers 22 blank 11 23 0 00 5 50 24 1 10 6 60 25 2 20 7 70 26 3 30 8 80 27 4 40 9 90 28 29 30 31 32 33 PARTNER Advanced Communications System Form C1 Extension Settings Worksheet Continued Character Codes Ext Let
3. NAT Allows multiple LAN hosts to access the Internet behind one public IP adaress to enable D to disable 7 Packet filtering needs Actions to be permitted or denied Enter rules via the IP Filtering Configuration menu Permit HTTP Deny PING See worksheet if necessary IP based servers supported by customer Obtain IP addresses for all servers that require external access Email 198 168 34 53 Web 198 168 121 13 8 Routing requirements Activate RIP Optional Only for more complex networks Version 1 Broadcast Version 2 Broadcast Version 2 Multicast Static routing table entries Only used if other routers exist on the network See worksheet if necessary 9 Bridging settings Bridging is a rare configuration that allows the 1600 DSL to support older in place LAN protocols such as AppleTalk Bridging directs information by hardware MAC address rather than IP address Bridge Aging Timer Spanning Tree Enabled Spanning Tree Port Priority Spanning Tree Hello Time 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 40 PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation Spanning Tree Max Age3 Spanning Tree Forward Delay3 Spa
4. Not Assigned only only Access NAV z lt A z gt lt 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 78 79 Form F5 Customized Extensions Pool Access Restrictions Continued 33 Advanced Communications System Form F5 Instructions for Pool Access Restrictions Pool Access Restriction 315 By default access to all lines and pools is set to No Restriction To change the default write the line numbers or pool access codes in the appropriate columns as follows Outgoing only User can place outside calls and receive only transferred calls on specified line or pool Incoming only User cannot place outside calls but can receive calls on specified line or pool No Access User cannot place or receive outside calls on specified line or pool but can receive transferred calls pick up calls on hold or join calls in Key mode and on key extensions in Hybrid mode NOTE Pool Access Restriction for key extensions in Hybrid mode is set to No Access Pooling and Hybrid mode are available only if you are using PARTNER ACS R2 0 or later NOTE For T1 lines with Direct Inward Dialing the Pool Access Restriction is ignored that is users can receive calls on DID lines and pool
5. complete Forms A B and C However the remaining forms can be used to plan additional features that are optional in your PARTNER system As you complete these forms please refer to the instructions for each form for additional guidance NOTED Several forms in this Planner require a printer setting of 1200 dots per inch dpi Lower dpi settings will cause the image resolution on some of the forms to be unclear PARTNER Advanced Communications System Table of Contents Form Required Page No Form A Customer Information ALL 1 Form B System Configuration Lines ALL 3 Form C Extension Settings ALL 6 Form C1 Extension Settings Worksheet 8 Form C Extension Settings Feature Descriptions 12 15 Form D Auxiliary Equipment If you are attaching auxiliary equipment 17 Form E System Configuration Default Settings If you wish to change certain system defaults 19 Forms F1 F5 System Configuration Lists If you are setting system speed dials using disallowed 21 Form F1i System Speed Dial allowed lists using hunt groups using forced account 22 Form F2a Disallowed Lists codes pooling lines etc 25 Form F2b Allowed Lists 26 Form F3 Hunt Groups 28 Form F4 Forced Account Code 30 Form F5 Customized Extensions Pool Access Restrictions 32 33 PARTNER ACS 1600 DSL Module Planning Checklist 35 PARTNER ACS T1 Module Planning Forms 43 Form Gi T1 Module Parameters If you are using a T1 module 44 Form G2 T1 Module Line Settin
6. 03 04 05 06 07 08 08 10 1 Telephone Number can be up to 12 characters including 0 9 and Write for wildcard press Hold to program Form F2b Allowed Lists 26 PARTNER Advanced Communications System Form F2a amp F2b Instructions for Creating Disallowed and Allowed Lists Use this form to specify lists of Disallowed and Allowed telephone numbers You can create up to 8 lists each of Disallowed and Allowed telephone numbers Each list can have up to 10 numbers 1 Under the List number write a name for the list for example Suppliers 2 Inthe Telephone No column write the entries for the list You can specify complete telephone numbers or categories of numbers m To specify a complete number write it exactly as it would be dialed including if needed a dial out code toll call prefix and area code m specify a category provide one or more entries to describe an entire class of calls such as an area code or local exchange Preventing calls to a category may require more than one entry to allow for different ways of dialing a number see Examples of Disallowed List Entries below After a list has been created it can be assigned to an extension see Form C Disallowed Phone Number Lists 404 With Disallowed lists you can prevent users from dialing specific telephone numbers or categories for example calls to 976 exchanges for pre rec
7. 23 47 24 48 25 49 26 50 27 51 28 52 29 53 30 54 31 55 32 56 33 57 Form F3 Hunt Groups 28 PARTNER Advanced Communications System Form F3 Instructions for Identifying Hunt Group Assignments To assign extensions to any of the following groups each extension can be in one or more groups write the group number or place a check mark in the appropriate columns Hunt Group Extensions 1 6 505 Calls can ring or be transferred to the first non busy extension in a Hunt Group A call rings at an extension in a Hunt Group three times if it is not answered it hunts to the next non busy extension continuing until someone answers or the caller hangs up If you voice signal a Hunt Group only the first extension is signaled the call does not keep hunting if there is no answer Incoming calls on specific lines can be directed to a Hunt Group using Group Call Distribution 206 Do not put PARTNER Messaging PARTNER MAIL or PARTNER MAIL VS extensions in Hunt Groups 1 6 VMS Only Hunt Group 7 For extensions where PARTNER Messaging PARTNER MAIL or PARTNER MAIL VS is connected check this box to assign the extension to Hunt Group 7 For PARTNER Voice Messaging extensions 78 and 79 need to be assigned to Hunt Group 7 The system recognizes any extensions assigned to Hunt Group 7 as Voice Mail Service VMS PARTNER Messaging PARTNER MAIL PARTNER MAIL VS or PARTNER Voice Messaging e
8. Acme s telephone number is stored for code 620 To call Acme a user simply dials If Acme moves or the phone number changes program the new telephone number and users still dial to reach Record the following information for each System Speed Dial number Name Company Write the name of the person or company to which the number belongs For other types of numbers such as account codes enter a description of the number Column Marked System Speed Dial Numbers If users should be able to call a particular System Speed Dial number regardless of any dialing restrictions placed on their extensions mark the number so it can be dialed at all times Mark the number by placing a check mark in this column and pressing before the number when storing it For marked numbers the stored number does not appear on a display phone when user dials the Speed Dial code Account codes cannot be marked Form F1 System Speed Dial Supplemental Instructions 23 Advanced Communications System Telephone Number Write the number exactly as it should be dialed Numbers can be up to 28 digits including the digits 0 0 and the special dialing functions discussed next To store a telephone number include the dial out code toll call prefix and area code if needed along with the number Form F1 System Speed Dial Supplemental Instructions 24 Form F2a Disallowed Lists PARTNER A
9. Call Screening R3 0 or later only and you must have a voice messaging system and an MLS or PARTNER system phone Allows the user to listen to a caller leaving a message in the user s mailbox Once the voice mail system has answered the call the call screening begins While the call is being screened the user is connected to the call in a listen only mode on the speakerphone This feature can be programmed for any extension This feature must be assigned by Centralized Programming from either Extension 10 or Extension 11 Form C Extension Settings Feature Descriptions 12 PARTNER Advanced Communications System Feature Descriptions Continued Ext 10 Button Light Button Light FEATURE DESCRIPTION Only Required Recommended 8 Caller ID Inspect When a user at a display phone is already on a call this feature shows Caller ID information for another line if Caller ID information is available on that line without disconnecting the current call e or putting it on hold When the feature is active the button light is on 9 Caller ID Logging ACS R2 0 or later only Users at a display phone can access a Caller ID log to ascertain caller s phone numbers automatically When a user has logged calls the word CALLS displays e 10 Caller ID Name When a user at a display phone is on a call on a line that has Caller ID information available this Display feature lets the user switch bet
10. Contact Closure 1 Specify operation type 1 second on 3 seconds on defaull i e a door lock 5 seconds on Toggle Contact Closure 2 Specify operation type 1 second on 3 seconds on default 5 seconds on Toggle Call Reporting SMDR Specify operation type Report type Report all calls or outgoing calls only Output format How many digits should appear up to 24 Talk time Should the duration of each call appear Loudspeaker paging Number of zones Specify the Line or Extension that the equipment is connected to AUXILIARY EQUIPMENT LINE DEDICATED YES NO EXTENSION HUNT PRIVACY ON OFF GROUP Form D Auxiliary Equipment 17 Advanced Communications System Form D Instructions for Auxiliary Equipment NOTED The following settings may be for auxiliary equipment For a dedicated line such as a Fax line see Form B assign the line to the equipment extension and remove it from other extensions To prevent other extensions from interrupting calls write A Assigned in the Automatic Extension Privacy 304 column In general do not assign auxiliary equipment extensions to a Pickup Group Calling Group Hunt Group or Night Service Group If DXD is checked specify the following Direct Extension Dial Delay 112 By default a call rings 2 times before it is answered by the system Write number 0 9 if different from default Direct Extension
11. DESCRIPTION Only Required Recommended 36 Last Number Redials the last outside number dialed maximum 28 digits This feature is useful for immediately Redial redialing a busy number 37 Manual Signaling This feature applies only to PARTNER and MLS model phones This feature lets you program a button on your PARTNER or MLS model phone that you can use to signal a predetermined co worker s extension 38 Message Light On on the message light at a specified extension where XX is a system extension number 39 Light Off Turns off the message light at a specified extension where XX is a system extension number 40 Recall Causes the system to send a timed switchhook flash over the telephone line to recall a new dial tone or to access a PBX central office or Centrex feature such as Call Waiting 41 Save Number This feature is available only on system phones This feature saves into temporary memory the Redial last outside number up to 28 digits dialed from an extension with a system phone 42 Simultaneous Accesses the loudspeaker paging system if you have one connected to the system through the Paging PAGE jack on the primary processor module and all of the idle system phones with speakers assigned to Calling Group 1 43 Station Lock This feature is available only on system and standard touch tone phones This feature lets users enter a four digit code on their telephone dialpad to lock their extension e 44 Touch t
12. ala Service Category The manner in which bits are handled in the PVC CBR UBR Voice CBR Differentiates between voice calls and data Defaults Data UBR automatically to UBR for PVCs using proprietary voice encapsulation 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR ACS 1600 DSL Module Planning Checklist 37 Advanced Communications System Required Information Notes Sample values Enter values for current installation 5 VoIP settings Obtain these settings if your SDSL provider uses VoIP with the Lucent PathStar or other VoIP voice gateway These settings are in addition to the required ATM or Frame Relay settings IP address of Notified Entity IP address of the VoIP gateway 192 168 32 2 IP address for MGCP signaling Media Gateway Control Protocol This is the IP address of the voice PVC on the 1600 DSL used for signal control 192 168 32 3 TOS byte value Leave at 7 unless specified by SDSL provider IP address for RTP signaling Real Time Protocol This is also the IP adaress of the voice PVC on the 1600 DSL used for controlling the voice PVC 192 168 32 3 TOS byte value Leave at 7 unless specified by SDSL provider 6 IP Router Settings IP router settings apply to the data PVC only SDSL WAN port address The public address that external routers u
13. for T1 Module Parameters 45 Advanced Communications System Form G2 T1 Module Line Settings Note This form displays the default line setting for each T1 line HOLD DISCONNECT ASSIGN LINE INWARD DIAL MODE INCOMING OUTWARD DIAL OUTGOING SUPPLY INCOMING LINE T1 LINE TYPE TIME For DID SEIZURE TYPE MopE SEIZURE TYPE LocAL DIAL ANSWER No CHANNEL OPERATION ToNE SUPERVISION TIME No T1 E amp M v 300 Nov Touch Tone v Wink v Touch Tone v Wink v Nov 300v 4 9 5 10 6 11 7 12 8 13 9 14 10 15 11 16 12 17 13 18 14 19 15 20 16 21 17 22 18 23 19 24 Form G2 T1 Module Line Settings 46 PARTNER Advanced Communications System Form G2 Instructions for T1 Module Line Settings COLUMN 1 LINE Displays the line on the PARTNER system COLUMN 2 T1 CHANNEL No Displays the T1 channel associated with the PARTNER line COLUMN 3 LINE TYPE Enter whether this line will be used for voice calls Choices are T1 E amp M Equipped and T1 UNEQ Unequipped Use T1 E amp M for all T1 lines that will be used for voice calls using the PARTNER T1 module COLUMN 4 HOLD DISCONNECT TIME Enter the hold disconnect time for this line Choices are No detection or 10 msec to 2400 msec in 10 msec increments COLUMN 5 ASSIGN LINE FOR DID OPERATION Enter whether this line has Direct Inward Dialing COLUMN 6 INWARD DIAL MOD
14. Advanced Communications System Form G3 Instructions for Direct Inward Dialing DID QUESTION 1 EXPECTED NUMBER OF DIGITS Enter the number of digits the T1 service provider will send for each incoming call Choices are 1 to 4 digits The default is 3 digits QUESTION 2 DID BACKUP EXTENSION Enter the backup extension for calls on DID lines The backup extension receives incoming DID calls that are not mapped to an extension calling group or hunt group The default setting is 10 QUESTION 3 DID NUMBERS PURCHASED Enter the DID numbers you purchased from the T1 service provider Form G3 Instructions for Direct Inward Dialing DID 49 Advanced Communications System Form G4 Direct Inward Dialing DID Mapping Table DID Mapping Table Item DID Number Extension Hunt Item DID Number Extension Hunt Item DID Number Extension Hunt No Group Call Group No Group Call Group No Group Call Group 1 35 69 2 36 70 3 37 71 4 38 72 5 39 73 6 40 74 7 41 75 8 42 76 9 43 77 10 44 78 11 45 79 12 46 80 13 47 81 14 48 82 15 49 83 16 50 84 17 51 85 18 52 86 19 53 87 20 54 88 21 55 89 22 56 90 23 57 91 24 58 92 25 59 93 26 60 94 27 61 95 28 62 96 29 63 97 30 64 98 31 65 99 32 66 100 33 67 34 68 Form G4 Direct Inward Dialing DID Mapping Table 50 PARTNE
15. Dial Record Playback 1 892 message of up to 48 seconds that caller hears when call is answered with the Direct Extension Dial feature Write message below and record from extension 10 or 11 DXD PARTNER ACS R2 0 or later only NOTE For T1 lines with Direct Inward Dialing DXD is ignored If ASA is checked specify the following Automatic System Answer Delay 110 By default call rings 2 times before it is answered by the system Write number 0 9 if different from default Automatic System Answer Mode 121 By default ASA calls are put on hold after the greeting plays Check if calls should continue to ring or be disconnected Ring Disconnect ASA Record Playback I 891 message of up to 65 seconds that caller hears when the call is answered by the Automatic System Answer feature Write message below and record from extension 10 or 11 NOTE For T1 lines with Direct Inward Dialing ASA is ignored Description of each equipment with default settings and recommended program options Battery Backup This is required in some countries because power can be lost several times a day It is not typically used in the United States UPS Uninterruptible Power Supply Used as protection in the event of occasional power losses Form D Instructions for Auxiliary Equipment 18 PARTNER Advanced Communications System Form E System Configuration Default Settings For many features your PARTNER system is pre programmed with a default settin
16. E The inward dial mode for the T1 line is Touch Tone COLUMN 7 INCOMING SEIZURE TYPE Enter the type of incoming signaling for this line Choices are Wink and Automatic For T1 lines with DID service use Wink For T1 lines without DID service use Automatic COLUMN 8 OUTWARD DIAL MODE The outward dial mode for the T1 line is Touch Tone COLUMN 9 OUTGOING SEIZURE TYPE Enter the type of outgoing signaling for this line Choices are Wink and Automatic For T1 lines connected to a Central Office use Wink Consult your T1 service provider for more information COLUMN 10 SUPPLY LOCAL DIAL TONE Enter whether the PARTNER system should provide dial tone when PARTNER users go off hook on this line Choices are No the T1 Service Provider provides dial tone and Yes the PARTNER system provides dial tone COLUMN 11 INCOMING ANSWER SUPERVISION TIME Enter the incoming answer supervision time for this line Choices are 20 msec to 4800 msec in 20 msec increments Form G2 Instructions for T1 Module Line Settings 47 Advanced Communications System Form G3 Direct Inward Dialing DID Enter the following information if the system will use DID 1 What are the expected number of digits from the T1 service provider 2 What extension will be the DID Backup Extension 3 What DID numbers did you purchase from the T1 service provider Form G3 Direct Inward Dialing DID 48 PARTNER
17. O NOT use the telephone to report a gas leak in the vicinity of the leak m F c A CAUTION DO NOT block or cover the ventilation slots or openings they prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided DO NOT place the product flat on a surface The control unit must be wall mounted SAVE THESE INSTRUCTIONS Internet Security Related Issues There are certain security risks associated with using the 1600 DSL module due to its Internet connections Appendix A provides a Security Notification Checklist As the authorized installer you should review this information with your customer to ensure all security requirements are understood Then complete the Security Notification and Checklist with the customer General Information The purpose of these planning forms is to facilitate the installation of your system The authorized installer will use these forms to configure your new PARTNER system to your specifications By filling in the appropriate information and selecting the preferred options and features in advance you will help to quickly get your system up and running As you become more familiar with your PARTNER system you may change or enhance the system to get the most out of the system s many features and capabilities The Table of Contents on the following page provides an overview of the forms included in this planner All new customers are required to
18. PARTNER Advanced Communications System Voice Interrupt on Busy Default Not Activated To identify an extension as being eligible for Voice Interrupt on Busy calls write A Activated in this column Remote Call Forwarding Default Not Activated By default users cannot transfer calls to a remote telephone number To allow a user to use Remote Call Forwarding or Cell Phone Connect write A Activated in this column COLUMN 7 BUTTON FEATURES In the space provided for each extension list the features by the feature numbers indicated that should be pre programmed onto the buttons on the telephone set The number of available buttons varies from set type to set type A complete description of the available button features is included on the following page Form C Instructions for Extensions Settings 11 Advanced Communications System Form C Extension Settings Feature Descriptions Feature Descriptions FEATURE DESCRIPTION Ext 10 Only Button Light Required Button Light Recommended 1 Automatic System Answer ACS R2 0 or later only Turns Automatic System Answer on and off When the feature is on a call that is not answered by the receptionist is answered by the system the system plays a brief message then places the call on hold continues to ring all extensions that have the line or disconnects the call To use Automatic System Answer extension 10 must be p
19. R Advanced Communications System Form G4 Instructions for Direct Inward Dialing DID Mapping Table DID NUMBER COLUMN Enter the DID numbers you purchased from the T1 service provider EXTENSION HUNT GROUP CALL GROUP COLUMN Enter the extension hunt group or calling group you want to map to the corresponding DID number Form G4 Instructions for Direct Inward Dialing DID Mapping Table 51 Advanced Communications System Appendix A Security Notification and Checklist SECURITY NOTIFICATION DOCUMENT AVAYA Inc And L Introduction The PARTNER ACS 1600 DSL module adds the ability to make Internet connections to your business Internet connections pose inherent risks This notification and the associated checklist are intended to help business owners recognize and minimize those risks There are three separate areas of concern to be considered the ability of an unknown internet user to access your data the need to control access to router configuration tables and the need to store router configuration values for recovery from a catastrophic failure Those three areas of concern are addressed in the checklist II Roles and Responsibilities The purchase of a converged communications system is a complicated process involving many phases including vendor selection equipment selection design ordering implementation and systems assurance testing Throughout each of these phases customers manufacturers a
20. Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to May 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multiservice networking and structured cabling products and services Avaya Labs is the research and development arm for the company Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment 1 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug all telephone connections before cleaning DO NOT use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning This product should be serviced by or taken to a qualified repair center when service or repair work is required DO NOT use this product near water for example in a wet basement location DO NOT place this product on an unstable cart stand or table Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product 8 D
21. ch column to show desired or pool access Line Ringing options codes for Line Access Restriction 302 or Pool Access Restriction 315 Only Display Language 303 Auto Exit Privacy 304 Abbreviated Ringing 305 Forced Acct Code Entry 307 Distinctive Ringing 308 Automatic VMS Cover 310 Voice Interrupt on Busy 312 Call Coverage Rings 320 VMS Cover Rings 321 Remote Call Forwarding 322 Line Access Mode 313 List Individual lines 301 for Pooled Ext Jack No Extensions Outgoing Call Restriction 401 Disallowed List Assignment 405 Allowed List Assignment 408 Pickup Group Extensions 501 Calling Page Group Extensions 502 Hunt Group Extensions 505 VMS Only FAX Only Group Extensions 504 Night Service gt gt o Immediate No Ring Line Pools OUT NO lt lt gt lt NAV gt lt NAV lt co lt D lt gt lt lines Delayed pools Not Assigned only only Access NAY gt 5 gt lt 10 K ALL 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Form F5 Customized Extensions P
22. ctive 10 Will you usea T1 line with the PARTNER system Circle one f you circled YES see the YES NO PARTNER ACS T1 Module Planning Forms Forms G1 G2 G3 and G4 for information about a T1 line Form E System Configuration Default Settings 19 Advanced Communications System Form E Instructions for System Configuration Default Settings QUESTION 1 LINES PER EXTENSION For the PARTNER ACS processor or 308EC module the default setting assigns 3 lines to each extension For the 206 module the default setting assigns 2 lines to each extension For the 400 module the default setting assigns 4 lines to each extension For the 1600 DSL module the default setting assigns 16 lines to each extension R4 For the 012E module the default setting assigns 0 lines to each extension R5 For the T1 module the default setting assigns 16 lines to each extension R6 QUESTION 2 SYSTEM PASSWORD The default setting is No Password If a password is desired this password will be required to override dialing restrictions and to turn Night Service on and off QUESTION 4 RINGS BEFORE THE TRANSFER RETURNS By default a transferred call rings 4 times before it goes to the transfer return extension If preferred setting is different than 4 write in the preferred number of rings Options are 1 through 9 QUESTION 8 POOL vs KEY Most PARTNER customers operate their lines in KEY mode This mode work
23. dvanced Communications System Disallowed Phone Number Lists 404 Required only if Disallowed List Assignment 405 is specified on Form F5 Write the telephone numbers that users are prevented from dialing List 1 List 2 List 3 List 4 List 5 List 6 List 7 List 8 Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No 01 01 01 01 01 01 01 01 02 02 02 02 02 02 02 02 03 03 03 03 03 03 03 03 04 04 04 04 04 04 04 04 05 05 05 05 05 05 05 05 06 06 06 06 06 06 06 06 07 07 07 07 07 07 07 07 08 08 08 08 08 08 08 08 09 09 09 09 09 09 09 09 10 10 10 10 10 10 10 10 1 Telephone Number can be up to 12 characters including 0 9 and Write for wildcard press Hold to program Form F2a Disallowed Lists 25 Advanced Communications System Form F2b Allowed Lists Allowed Phone Number Lists 407 Required only if Allowed List Assignment 408 is specified on Form F5 Write the telephone numbers that users can dial regardless of assigned restrictions List 1 List 2 List 3 List 4 List 5 List 6 List 7 List 8 Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No Entry Telephone No 01 02
24. e party added to a conference call 29 Direct Line Pickup Allows the user to access a ringing active or held call on a line that is not assigned to the extension Direct Line Pickup is subject to Line Access Restrictions 31 Exclusive Hold This feature is available only on system phones This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone 32 Group Calling Allows users to ring page or transfer calls simultaneously to all of the extensions in any one of Ring Page four Calling Groups 33 Group Hunt Ring Lets you distribute call volume among extensions in a group to off load call activity from a single Signal user 34 Group Pickup Allows user at any extension in the system to answer any outside intercom or transferred call ringing at an extension in a Pickup Group where G is a Pickup Group number from 1 4 35 Intercom Autodial Lets telephone system place intercom calls with a single touch by pressing a programmed button Form C Extension Settings Feature Descriptions 14 PARTNER Advanced Communications System Feature Descriptions Continued a dial out code is required to dial outside numbers for example on PBX or Centrex lines include it in the stored number followed by pauses if necessary Write in Numbers here Ext 10 Button Light Button Light FEATURE
25. es Sample values Enter values for current installation 1 SDSL settings SDSL activation date When service will be available at the customer site NOTE The SDSL provider should verify SDSL signal at the customer demarcation point 4 10 01 AM Voice Gateway The manufacturer connecting the SDSL calls to the PSTN Lucent PathStar Copper Com Jetstream Tollbridge Jitter delay In most cases the defaults for this setting are Frame Relay 17msec appropriate If voice quality is poor use the sample 6msec values shown DSLAM The manufacturer of the SDSL voice and data stream Lucent Stinger multiplexer Copper Mountain Datalink protocol The transport protocol ATM or Frame Relay ATM Frame Relay 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 35 Advanced Communications System Required Information Notes Sample values Enter values for current installation 2 Custom DSLAM If your SDSL provider uses a DSLAM not included on Lucent Stinger settings the list at right you must obtain and program the Nokia information in this section to complete the configuration Copper Mountain Paradyne AccessLan Set SDSL speed Allows the 1600 DSL to automatically match the current Set SDSL Speed to Auto automatically SDSL speed Always try the high
26. est speed first Cycle Nokia Set SDSL Speed to Auto Sense Copper Mountain SDSL Sync Delay Lucent Conexant AutoBaud Certain DSLAMs use this mode to negotiate line speed Enable Disable Mode Manual SDSL speed The static data rate for the SDSL line A value divisible by 8 Kb between 144 Kbps and 2320 Kbps Set Data to FRAMED Leave at default value Y unless instructed otherwise Y or N mode Nokia by the service provider SDSL Interface Mode Copper Mountain DSLAM uses Magnitude Sign All Magnitude Sign Bit Order others use Sign Magnitude Sign Magnitude 3 Frame Relay PVC Obtain these permanent virtual circuit settings if your SDSL provider uses the Frame Relay protocol Remember that separate PVC settings settings are required for the voice and data connections DLCI number Identifies the logical channel established over the Frame 45 46 Voice Relay SDSL connection There is one DLCI for data and one for voice The SDSL provider should give you two pala numbers Encapsulation The manner in which headers are assigned to packets Proprietary Voice Voice Differentiates between voice calls and data DLCI RFC 1490 Data 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 36 PARTNER Advanced Communications System Required Information Notes Sample values E
27. fication and Checklist 54
28. following System Speed Dial Disallowed and Allowed Lists Hunt Groups Forced Account Code Customized Extensions Pool Access Restrictions PARTNER Advanced Communications System Forms F1 F5 System Configuration Lists 21 Advanced Communications System Form F1 System Speed Dial Optional for PARTNER Advanced Communications System For additional instructions see next To Dial On system phones press 3 digit code On standard phones press 3 digit code while receiving intercom dial tone 1 1 1 Code Name Company Telephone No 2 Code Name Company Telephone No 2 Code Name Company Telephone No 2 600 634 668 601 635 669 602 636 670 603 637 671 604 638 672 605 639 673 606 640 674 607 641 675 608 642 676 609 643 677 610 644 678 611 645 679 612 646 680 613 647 681 614 648 682 615 649 683 616 650 684 617 651 685 618 652 686 619 653 687 620 654 688 621 655 689 622 656 690 623 657 691 624 658 692 625 659 693 626 660 694 627 661 695 628 662 696 629 663 697 630 664 698 631 665 699 632 666 633 667 1 You can dial Sy
29. for Forced Account Codes Forced Account Code List 409 If an extension has been designated for Forced Account Code Entry 307 on Form F4 the user must dial an account code before an outside telephone number can be dialed Account codes each up to 16 digits in length can be used to associate telephone calls with a particular department or client Account codes print on SMDR call reports and on reports generated by call accounting packages If Forced Account Code verification is desired entries must be made in the Forced Account Code List 409 When the system verifies an account code it compares only the first six digits of the user entered account code to the entries in the Forced Account Code List For a match to be successful the user must dial at least the account code s associated list entry even though the user can dial up to 16 digits for an account code Wildcard entries are allowed on this list R3 0 or later only Users can dial 911 without entering an account code Form F4 Instructions for Forced Account Codes 31 Advanced Communications System Form F5 Customized Extensions Pool Access Restrictions Identify Extension Settings Identify Line Ringing CTP Option if different Identify Restrictions Permissions Identify if different from default from default if different from default Group Assignments Hybrid Hed Write line numbers or pool access Write line numbers ode codes in ea
30. g In the table below either confirm the default setting see backside of page for details on these or write in the preferred setting 1 How many lines are assigned to each extension 2 If you wish to use a password for Night Service and dialing restrictions write the 4 digit password 3 While call is being transferred which of the following would you like the caller to hear Circle one Ringing Silence Music 4 How many times should a transferred call ring before it is sent to the transfer return extension Transfer Return Rings 5 Would you prefer that the music on hold jack be activated or de activated Circle one Activated De Activated 6 The PARTNER system will automatically calculate daylight savings unless you specify YES NO 7 If any of your lines will not be Touch Tone lines write in the telephone number of each rotary Rotary Lines line 8 If any of your lines will be pooled together circle POOL Otherwise if all your lines will operate KEY POOL independently circle KEY f you circled POOL see Form F5 for more details 9 How long should a call be on hold before the PARTNER system provides a reminder tone 10 seconds 90 seconds Hold Reminder Tone at the extension Circle one The default is 60 seconds 20 seconds 120 seconds NOTE If you do not want the system to provide Hold Reminder Tone select Not Active 30 seconds 150 seconds 45 seconds 180 seconds 60 seconds Not A
31. gs If you are using a T1 module 46 Form G3 Direct Inward Dialing DID If you are using DID with a T1 module 48 Form G4 Direct Inward Dialing DID Mapping Table If you are using DID with a T1 module 50 Appendix A Security Notification and Checklist 52 Table of Contents TOC i PARTNER Advanced Communications System ee SS SSS Table of Contents OO T TOC ii Form A Customer Information CUSTOMER BILLING PARTNER Advanced Communications System BILLING PHONE NUMBER CUSTOMER CONTACT CONTACT PHONE NUMBER PERSON TO BE TRAINED TRAINEE PHONE NUMBER SALES PERSON ACCT EXEC SALES AE PHONE NUMBER GENERAL CONTRACTOR CONTRACTOR PHONE NUMBER only required if new construction INSTALLATION ADDRESS INSTALLATION DUE DATE NOTES TO INSTALLER FEATURES OF INTEREST list in order of priority SERVICE VERIFICATION Provide the name of the telephone service representative who verified your service and the date the service was verified This is not required for all installations See next page for details VERIFIER NAME DATE VERIFIED INSTALLER NAME DATE OF INSTALLATION Form A Customer Information 1 Advanced Communications System Form A Instructions for Customer Information Service Verification In almost all cases the default telephone service provided by your local Phone Compa
32. isabled Framing Type Extended Super Frame ESF wv D4 Compatible Line Encoding Binary Zero Code Suppression B8ZS wv Alternate Mark Inversion AMI Transmit Line Build Out OdBY 7 5 dB 15 0 dB 22 5 dB Line Equalization Transmission Length 0 110 feet Y 110 220 feet 220 330 feet 330 440 feet 440 550 feet 550 660 feet 660 feet Form G1 T1 Module Parameters 44 PARTNER Advanced Communications System Form G1 Instructions for T1 Module Parameters Circle the settings you want to use Clock Type Specify whether the T1 service provider Loop or the PARTNER T1 module Local will provide the clock source CSU Activation Specify whether the PARTNER T1 module will provide CSU functionality The PARTNER T1 module has an internal CSU If you will use an external CSU DSU specify that the PARTNER T1 module CSU will be disabled Framing Type Specify the framing type Line Encoding Specify the line encoding Transmit Line Build Out Specify the transmit line build out setting NOTE The Transmit Line Build Out setting is used only when the CSU Activation setting is Enabled Line Equalization Transmission Length Specify the line equalization transmission length setting This is the length of the connection between the external CSU DSU and the PARTNER T1 module NOTE The Line Equalization Transmission Length setting is used only when the CSU Aclivation setting is Disabled Form G1 Instructions
33. m Configuration Lines 3 Advanced Communications System Form B Instructions for System Configuration Lines COLUMN 2 DESIRED TELEPHONE NUMBERS Write in the telephone numbers assigned to each line Please list the lines that will be used by multiple extensions first then list dedicated and or personal lines COLUMN 3 ANSWERING OPTION In this space write in the abbreviation from the list below that indicates how incoming calls to each line will be answered In most cases some form of automated answering option will be selected NOTE To avoid confusing caller it is recommended that only one type of automated answer option be used to handle incoming calls throughout the system Automated Answer Options AA Automated Attendant Automated system answers and routes calls Must be purchased separately DXD Direct Extension Dialing Allows caller to dial extensions without waiting for the receptionist Available with ACS R2 0 or later is not used on lines with DID service ASA Automatic System Answer Plays a recorded message then either places the call on hold disconnects the call or continues to ring available extensions Available with ACS R2 0 or later ASA is not used on T1 lines with DID service Hunt Hunt Group Sends calls simultaneously to a group of extensions Up to 4 calling groups can be programmed in the system VMS AA Automated Attendant Service This i
34. nd service providers each have specific roles and responsibilities As a manufacturer Avaya Inc acknowledges the following responsibilities Develop a system that can provide robust barriers against fraudulent entry Provide information to customers and service providers about the default state of various points of entry When appropriate these entry points will be defaulted to a secure state Provide clear warnings in product documentation and address security issues in training classes and training materials The service provider must accept the following responsibilities Educate the customer purchaser on security risks in specific products and applications Educate the customer purchaser on available methods for minimizing risks and costs associated with implementing those solutions when appropriate Appendix A Security Notification and Checklist 52 PARTNER Advanced Communications System Implement customer applications in a manner that is as secure as possible or with appropriate warnings to customers who choose to accept less than recommended security e Avoid introducing any new risks when providing maintenance or other support The customer must accept the following responsibilities Provide the overall data network design This might be done via expertise on the customer payroll or might be contracted Decide on the degree of security to be implemented in every application This includes filtering a
35. nd other barriers associated with data networking Verify that the system being installed is consistent with your requirements Monitor various components of your data network for abnormal or suspicious operations Customer Information Company Name Customer Contact s Name Customer Contact Signature Date Service Provider Installation Information Company Name Consultant Installer Name Consultant Installer Signature Date Appendix A Security Notification and Checklist 53 Advanced Communications System PARTNER ACS 1600 DSL Module Security Checklist System Administration Y IN NA Notes Router Password changed from default Confirm switch password is secure covered Provides double security when pass thru used on another check list Data Network Access Security Y N N A Notes Need for filters has been reviewed and The 1600 DSL module or the Internet Service Provider might appropriate work contracted performed provide filtering Need for a firewall application such as ChoiceNet has been reviewed and appropriate work contracted performed Router Configuration Storage Y N N A Notes Router configuration tables have been stored outside the router a backup for recovery from a catastrophic failure Note location of stored tables in Notes at right Appendix A Security Noti
36. ne COLUMN 7 Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line NOTE Call Coverage cannot be activated for a T1 line with Direct Inward Dialing COLUMN 8 Write in the extension number of the owner of the personal or individual line Form B Instructions for System Configuration Lines 5 Advanced Communications System Form C Extension Settings Note See Form C1 to enter character codes for Ext Display ExT OWNER ExT DISPLAY up to 20 LINES ASSIGNED PHONE with Ringing Options SET TYPE Intermed Delayed No Ring Lang Distinctive Ring CHANGE DEFAULT SETTINGS Abbrev Ringing Privacy Forced Acct Code Call Coverage Rings Voice Interrupt on Busy Remote Call Forwarding BUTTON FEATURES 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Form C Extension Settings 6 Form C Extension Settings Continued EXT OWNER EXT DISPLAY up to 20 PHONE SET TYPE LINES ASSIGNED PARTNER Advanced Communications System with Ringing Options CHANGE DEFAULT SETTINGS Intermed Delayed Forced Call Voice P siccus Coverage Distinctive Abbrev Acct Rings
37. nning Tree Path Cost 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 41 Advanced Communications System Worksheet for extended values Use the following space to note values that will not fit in the Planning Checklist table For example NAT addresses firewall considerations routing values etc ACS 1600 DSL Module Planning Checklist 42 PARTNER ACS T1 Module Planning Forms Use the following forms to help you collect organize and record the settings necessary for a PARTNER installation that includes the T1 module Most of this information must be provided to you by your T1 service provider Always double check this data before using this document to program the module Customer Contact Sales person Installer ISP contact T1 contact T1 tech support contact Phone Phone Phone Phone Phone Phone PARTNER Advanced Communications System Email Email Email Email Email Email PARTNER ACS T1 Module Planning Forms 43 Advanced Communications System Form G1 T1 Module Parameters Note This form displays the default parameters for the T1 module T1 PARAMETERS SETTING Clock Type Loop v CSU Activation Enabled v D
38. nt Code Allows the user to enter an account code for a call by pressing the button entering up to 16 digits Entry for the account code then pressing the button again If on a button with lights the lights show e when the feature is in use 21 Background Music Turns background music on and off at the speaker of an idle system phone If on a button with lights the lights show when the feature is in use e 22 Call Coverage ACS R2 0 or later only Directs all intercom transferred and outside calls on lines assigned ownership to the designated extension You may program originating and covering extension e numbers on the button If on a button with lights the lights show when the feature is in use 23 Call Forwarding Forwards all calls to the designated extension Unless Do Not Disturb is on phone beeps once each time a call is forwarded You may program originating and destination extension numbers e the button If on a button with lights the lights show when the feature is in use 24 Contact Closure 1 Allows user to activate Contact Closure 1 User must belong to Contact Closure Group See Form D e 25 Contact Closure 2 Allows user to activate Contact Closure 2 User must belong to Contact Closure Group See Form D e 26 Call Park Parks a call at your extension so it can be picked up from any other extension 27 Call Pickup Picks up a ringing held or parked call at the designated extension 28 Conference Drop Drops the last outsid
39. nter values for current installation Transmit Receive CIR The Committed Information Rate CIR to and from the provider Default values may be used unless instructed by provider Value should be the same for both voice and data PVCs There are three values associated with CIR Committed Burst Size Bc Circuit throughput Excess Burst Size Be Leave each of these settings at default values unless instructed otherwise by the service provider FRF 12 End to End Leave this setting at the default value unless instructed Enabled or Disabled Voice ion otherwise by the service provider Fragmentation y p Data Fragment Size Leave this setting at the default value unless instructed 100 1600 Voice otherwise by the service provider Data 4 ATM PVC Settings Obtain these permanent virtual circuit settings if your SDSL provider uses the ATM protocol Remember that separate PVC settings are required for the voice and data connections VPI Unique Virtual Port Identifier value assigned to each 32 33 Voice ATM connection Data Unique Virtual Circuit Identifier value assigned each 34 35 Voice ATM connection Data Encapsulation The manner in which headers are assigned to packets Proprietary Voice Voice Proprietary Voice Differentiates between voice calls and data This does RFC 1483 Data REC 1483 not default automatically It must be set manually
40. ny will be appropriate for the PARTNER system However if you are switching telephone systems from a competitor s system to a PARTNER system or if this is the first time telephone service is being established at this site you will need to verify that your local phone company is providing you with default telephone service Loop Start or the installation of your PARTNER system may not be completed on the expected due date Please provide the person s name and the date they verified default phone service in the Service Verification space provided on the previous page Form A Instructions for Customer Information 2 Form B System Configuration Lines Who is the customer contact responsible for the layout of the system Name If the line is a personal or dedicated line fill in the following PARTNER Advanced Communications System Telephone Line No Desired Telephone Numbers ANSWERING OPTION CALLER ID SERVICE OTHER SUBSCRIPTION SERVICES NAME OF LINE OWNER OR Equipment Call Coverage EXTENSION NUMBER 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 AA DXD ASA Hunt VMS AA VMS MAIL LIVE AUX DID See back for details Form B Syste
41. one Enable This feature is available only on system phones This feature lets a system phone user send touch tone signals on an outside call over a rotary line 45 Voice Mail This feature is available only if you have a voice messaging system It is available only on system Message phones Lets callers leave voice mail messages to called extension e 46 Voice Mail Box This feature is available only if you have a voice messaging system It is available only on system Transfer phones This feature lets a system phone user transfer a caller directly to a specific extension s voice mailbox in order for a caller to leave a message without first ringing the extension 47 Auto Dial Buttons Places a call to an outside telephone number Outside telephone numbers can be up to 28 digits If Form C Extension Settings Feature Descriptions 15 Advanced Communications System Feature Descriptions Continued the incoming call will ring at both the outside telephone number and the extension allowing the user to answer the call at the extension or have the call answered by the coverage for the extension for example the voice mail system You may program originating extension and destination Personal Speed Dial code on the button If on a button with lights the lights show when the feature is in use The extension must be able to access line on the 1 module and the Remote Call Forwarding 322 feature mus
42. ool Access Restrictions 32 PARTNER Advanced Communications System Form F5 Customized Extensions Pool Access Restrictions Continued Identify Extension Settings Identify Line Ringing CTP Option if different Identify Restrictions Permissions Identify if different from default from default if different from default Group Assignments Hybrid n Write line numbers or pool access Write line numbers iode codes in each column to show desired or pool access Line Ringing options codes for Line Access Restriction 302 or Pool Access Restriction 315 Only Display Language 303 Auto Exit Privacy 304 Abbreviated Ringing 305 Forced Acct Code Entry 307 Distinctive Ringing 308 Automatic VMS Cover 310 Voice Interrupt on Busy 312 Call Coverage Rings 320 VMS Cover Rings 321 Remote Call Forwarding 322 Line Access Mode 313 List Individual lines 301 for Pooled Group Extensions 504 Extensions Assignment 405 Ext Jack No Outgoing Call Restriction 401 Disallowed List Allowed List Assignment 408 Pickup Group Extensions 501 Calling Page Group Extensions 502 Hunt Group Extensions 505 VMS Only FAX Only Night Service gt o N gt lt N gt v gt lt NAW NAV m lt N lt wo lt NAY gt lt NAy Immediate Del No Ring Line Poolsv OUT IN NO E V lines elayed pools
43. orded messages such as horoscopes and calls to 900 area code chat lines Examples of Disallowed List Entries Preventing Calls to 976 Exchange Numbers Preventing Calls to 900 Area Code Preventing International 011 Calls Preventing Use of a Specific Local Telephone Company Feature Consisting of a and Two or Three Digits Allowed Phone Number Lists 407 Allowed telephone numbers are exceptions to restrictions For example you might put 976 numbers on a Disallowed list but allow dialing of 976 1212 for weather reports Or you might restrict an extension to local dialing only but assign an Allowed List to permit the user to call specific customers or suppliers Form F2a amp F2b Instructions for Creating Disallowed and Allowed Lists 27 Advanced Communications System Form F3 Hunt Groups Hunt Group Extensions 505 Assign Extensions to Hunt Groups Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Voice Mail Group 8 Fax Detection Assign Extensions to Hunt Groups S S i x eo gt low O 98 99 5 o 9 es 9 52 10 34 11 35 12 36 13 37 14 2E 15 2 16 0 17 41 18 42 19 25 20 44 21 45 22 46
44. re License Agreement card provided with your package For additional warranty information see the PARTNER Customer Support Document Trademarks PARTNER PARTNER Messaging PARTNER MAIL VS PARTNER MAIL MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 MDC 9000 MDW 9000 MDW 9010 MDW 9030P and SYSTIMAX are registered trademarks of Avaya Inc in the U S and other countries Other product and brand names are trademarks of their respective owners All rights reserved Ordering Information Call Avaya Publications Center Voice 1 800 457 1235 International Voice 207 866 6701 Fax 1 800 457 1764 International Fax 207 626 7269 Write GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attn Avaya Account Manager Order Avaya Publications Center Document No 518 456 161 Issue 5 May 2003 For additional documents refer to the PARTNER Customer Support Document Customer Support If you need assistance when programming or using your system contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628 2888 Consultation charges may apply Obtaining Products See Obtaining Products in the PARTNER Customer Support Document Avaya Web Page For information about Avaya products and service go to www avaya com For the latest product documentation for PARTNER ACS go to www avaya com support Heritage Statement Intellectual property related to this product including trademarks and registered to Lucent
45. rings immediately COLUMN 6 CHANGE DEFAULT SETTINGS Language Default English If you wish to display messages in a different language write in the language This is relevant only for extensions with display phones Distinctive Ring Default Active By default outside intercom and transferred calls each have their own ringing pattern To change the default so that all calls ring the same write Not Active in this column Abbreviated Ringing Default 1 ring When a phone is in use a new call will ring once The line button light will continue to flash until the call is answered Privacy Default Not Activated By default any user sharing a line can join calls at another extension Privacy is Not Assigned If all calls are to be private write A Assigned in this column Always use this feature for Fax and modem extensions Forced Acct Code Default Not Activated If a user should be required to enter an account code before placing an outside call write A Activated in this column Coverage Rings For calls going to a covering extension the Default 2 rings For calls going to a voicemail box the Default 3 rings You can choose between 1 to 9 rings Enter the number of rings desired before a call is sent to the covering extension or voicemail box Can be set per extension for ACS 3 0 or later Can only be set system wide for earlier releases Form C Instructions for Extensions Settings 10
46. rk mypassword manager level all functions Case sensitive Up to 17 alphanumeric characters DHCP Specify whether the DHCP feature of the 1600 DSL should be turned on E to enable D to disable Physical Port for DHCP Server gateway server address If 1600 DSL module is the DHCP server enter the IP address of the LAN port 192 168 32 17 DHCP Lease time Duration of dynamically assigned IP addresses 28800 seconds DNS server address Optional NOTE The netmask for the DNS server does not require a manual setting The netmask is determined automatically 192 168 35 1 High IP Address for range pool Address pool end address Last address in a range of dynamically assigned IP addresses 192 168 32 127 Low IP Address for range pool Address pool start address First address in a range of dynamically assigned IP addresses 192 168 32 65 Domain name The name for a manageable group of computers xyzcorp com 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 39 Advanced Communications System Required Information Notes Sample values Enter values for current installation Static Binding IP address Links a host to an address using MAC number 192 168 32 33 00 c0 d5 d4 da 2c See worksheet if necessary
47. rogrammed with an ASA button Direct Extension Dial ACS 2 0 or later only Turns Direct Extension Dial on and off When the feature is on a call that is not answered by the receptionist is answered by the system the system plays a brief message then lets the caller dial an extension number or wait for the receptionist To use Direct Extension Dialing extension 10 must be programmed with a DXD button Night Service Turns Night Service on and off Phones in the Night Service Group ring immediately when the feature is active regardless of normal ringing To use Night Service extension 10 must be programmed with a Night Service button Night Service Group extensions should be identified on Form F5 Night Service is unavailable on T1 lines with DID service Outgoing Call Restriction Allows the user at extension 10 to change the outgoing call restriction for a particular extension An Auto Dial button with lights must be programmed for each extension to be changed Wake Up Service Allows the user at extension 10 to schedule an intercom call to a target extension at a designated time If Music On Hold 602 is active music is played when the phone is answered otherwise nothing is heard Fax Management Transfers calls to the fax machine at the designated extension with one touch The lights show when the fax is busy or when it is having trouble and not answering for example when it is out of paper
48. s system wide voicemail service If the receptionist does not answer an incoming of PARTNER Messaging call VMS AA lets the caller select an extension or route PARTNER MAIL or PARTNER MAIL VS VMS MAIL Voicemail on a personal line PARTNER Messaging PARTNER MAIL PARTNER MAIL VS or PARTNER Voice Messaging PC Card must be purchased separately Other Options LIVE Human Operator If all calls to a specific line will always be answered by a human operator write in LIVE AUX Auxiliary Equipment If all calls will always be answered by a piece of auxiliary equipment such as a fax machine write in AUX DID Direct Inward Dialing on a T1 Routes the incoming call on a T1 channel directly to the appropriate extension based on channel the DID mapping table you program Requires a T1 line and Direct Inward Dialing with E amp M signaling from your Service Provider Available with ACS R6 0 or later Form B Instructions for System Configuration Lines 4 PARTNER Advanced Communications System COLUMN 4 amp 5 CALLER ID AND OTHER SUBSCRIPTION SERVICES Check the box if Caller ID Service is activated on this line In the next column write in any other telephone subscription services ordered from your local telephone company that are active on this line for example repeat call service NOTE Caller ID Service is unavailable on T1 channels COLUMN 6 Write in the owner or assigned auxiliary equipment for the personal or dedicated li
49. s that are Outgoing only or No Access Outgoing Call Restriction 401 Write IN or LOC to indicate restrictions for all outgoing calls on all lines at that extension as follows IN User can make only intercom calls to other system extensions LOC User can make only intercom and local outside calls no calls that require a 0 or 1 prefix Any available outside lines can still be used to dial numbers on an Allowed Phone Number List assigned to the extension numbers on the Emergency Phone Number List or Marked System Speed Dial numbers Form F5 Instructions for Pool Access Restrictions 34 PARTNER ACS 1600 DSL Module Planning Checklist PARTNER Advanced Communications System Use this job aid to help you collect organize and record the settings necessary for a PARTNER installation that includes the 1600 DSL module Always double check this data before using this document to program the module NOTES m There is a worksheet at the end of this checklist that you can use for settings that will not fit in the table m All sample IP addresses used are in the private domain In most cases public addresses are required Customer Contact Phone Sales person Phone Installer Phone ISP contact Phone SDSL contact Phone SDSL tech support contact Phone Email Email Email Email Email Email Required Information Not
50. s well for customers with a minimum number of incoming lines that is less than 5 In Key mode the selected lines will show up as distinct buttons on each user s phone The user can view the buttons to determine which lines are in use and which are open before initiating a call In HYBRID mode some of the lines are pooled together This pooling is transparent to the user For instance if 3 lines are pooled under the company s main number up to 3 users can select the button marked with that number before the pool is busy This mode is appropriate for companies requiring a lot of lines If you wrote POOL in this box see Form F5 Pooling is only available for PARTNER ACS R2 0 or later By default the system is configured for KEY mode QUESTION 9 HOLD REMINDER TONE By default the PARTNER system will provide a reminder tone for a call on hold for 60 seconds If the preferred setting is different from 60 seconds circle the setting you want to use If you do not want the PARTNER system to provide Hold Reminder Tone select Not Active QUESTION 10 T1 LINE If you will use T1 line with the PARTNER system circle YES and see the PARTNER ACS T1 Module Planning Forms Forms G1 G2 G3 and G4 A T1 line is only available for PARTNER ACS R6 0 Form E Instructions for System Configuration Default Settings 20 Forms F1 F5 System Configuration Lists In this form you need to create five different tables One for each of the
51. se to find the 1600 DSL module Select the data PVC when configuring 192 168 32 40 WAN port subnet mask Required regardless of transport protocol 255 255 255 0 Normal High priority Sets the priority of the data port leave at normal for data set to high if using MGCP voice VolP Normal High Default route gateway IP address IP address of the ISP The address to which the router sends packets it otherwise does not know how to route NOTE The netmask for the default route does not require a manual setting The netmask is determined automatically 192 168 32 2 10 100BaseT Ethernet address Adaress for the LAN port of the 1600 DSL module 192 168 32 2 1 Obtained from SDSL provider 2 Obtained from ISP 3 Obtained from customer LAN VAR PARTNER ACS 1600 DSL Module Planning Checklist 38 PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation 10 100BaseT Ethernet subnet mask Specifies the size of the network to which the LAN port is connected 255 255 255 0 User ID Restricts access to the 1600 DSL at the User level myID Case sensitive Up to 17 alphanumeric characters User password Restricts access to the 1600 DSL at the User level mypassword Case sensitive Up to 17 alphanumeric characters NetMan password Restricts access to the 1600 DSL at the netwo
52. stem Speed Dial numbers that are marked with at any time regardless of dialing restrictions placed on your extension System Speed Dial numbers are programmed by the System Manager report problems and suggested revisions to your System Manager 2 Telephone number can be up to 28 digits including 0 9 and special dialing functions Form F1 System Speed Dial 22 PARTNER Advanced Communications System Form F1 System Speed Dial Supplemental Instructions With System Speed Dialing a user can dial a stored number by pressing four buttons the button on a standard phone followed by a 3 digit code Storing a telephone number as a Speed Dial number lets users dial more quickly Other kinds of numbers such as account codes and other dialing sequences also can be stored as Speed Dial numbers The system allows up to 100 System Speed Dial numbers that everyone on the system can use as well as up to 20 Personal Speed Dial numbers for each extension for the personal use of the extension user Please have the System Speed Dial Numbers form filled out when the technician arrives to install the system After installation photocopy this form and distribute a copy to everyone using the system Users should keep this form near their phones for reference when placing calls General Guidelines Each System Speed Dial number is assigned a 3 digit code from 600 699 For example suppose employees frequently call Acme Supplies and
53. t be enabled for the extension Ext 10 Button Light Button Light FEATURE DESCRIPTION Only Required Recommended 48 Remote Call Forwards all calls to the designated outside telephone number The outside number must be Forwarding programmed to a Personal Speed Dial code for the extension You may program originating e extension and destination Personal Speed Dial code on the button If on a button with lights the lights show when the feature is in use The Remote Call Forwarding 322 feature must be enabled for the extension 49 Cell Phone Forwards all calls to the designated outside telephone number The outside number must be Connect programmed to a Personal Speed Dial code for the extension Unlike Remote Call Forwarding e Form C Extension Settings Feature Descriptions 16 Form D Auxiliary Equipment PARTNER Advanced Communications System Please check the box next to any auxiliary equipment you have attached to your phone or phone system System vs Line Extension based Auxiliary Equipment System Battery Backup Uninterruptible Power Supply Fax Machine Music on Hold 0 ASA DXD Card Call Waiting Hotline External Hotline Extension LJ Extra Alert Electrical surge protector Answering Machine Modem L Credit Card Scanner Passageway Software Specialty Handset Headset
54. t pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services The final responsibility for securing both this system and its networked equipment rests with you an Avaya Inc system administrator your telecommunications peers and your managers Avaya Inc does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions Avaya Inc will not be responsible for any charges losses or damages that result from such intrusions For important information regarding your system and toll fraud see the PARTNER Customer Support Document Avaya Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support assistance call the Avaya Customer Care Center at 1 800 628 2888 Warranty Avaya Inc provides a limited warranty on this product Refer to the Limited Use Softwa
55. ters Jack Write 2 Digit Code for Each Character To Be Displayed See Table at Right 21 N 62 No B 22 63 34 23 71 35 D 31 Q 72 36 32 R 73 37 33 S 74 38 41 T 81 39 42 U 82 40 43 83 41 J 51 W 91 42 52 92 43 L 53 Y 93 44 61 Z 94 45 Numbers 46 blank 11 47 0 00 5 50 48 1 10 6 60 49 2 20 7270 50 3 30 8 80 51 4240 9290 52 53 54 55 56 57 Form C1 Extension Settings Worksheet Continued 9 Advanced Communications System Form C Instructions for Extensions Settings COoLUMN 2 OWNER Enter the name of the person for this extension COLUMN 3 ExT DISPLAY Enter the name you want displayed when this extension makes an intercom call COLUMN 4 PHONE SET TYPE Enter the type of telephone at the extension for example PARTNER 34D PARTNER 18D or standard telephone COLUMN 5 LINES ASSIGNED WITH RINGING OPTIONS List the lines or pool code for a pool of lines if appropriate that you would like assigned to each extension For each line you enter you have the option of listing it as an immediate ringing line a delayed ringing line or a no ring line The default option for lines is immediate ringing For pools the default option is no ringing NOTE Any line not listed will be removed from that extension and will not be accessible from that extension NOTE For T1 lines with Direct Inward Dialing the ringing option is ignored and the call
56. ton that is used Busy Talk Back to respond to a voice interrupt on busy call while the user is active on another call e 16 Intercom Auto Places a ringing intercom call to an extension or transfers a call If on a button with lights the lights Dialing Ring show calling activity at the destination extension e 17 Intercom Auto Places a voice signaled intercom call to the extension s phone speaker or transfers a call with a Dialing Voice voice signaled announcement If on a button with lights the lights show calling activity at the e Signal destination extension 18 Manual Signaling Beeps the designated extension If the user presses first pressing the button places a Ring ringing intercom call to the extension or transfers a call If on a button with lights the lights show e calling activity at the destination extension Form C Extension Settings Feature Descriptions 13 Advanced Communications System Feature Descriptions Continued Ext 10 Button Light Button Light FEATURE DESCRIPTION Only Required Recommended 19 Manual Signaling Beeps the designated extension If the user presses first pressing the button places a Voice voice signaled intercom call to the extension or transfers a call with a voice signaled e announcement If on a button with lights the lights show calling activity at the destination extension 20 Accou
57. ween the caller s phone number the default display and the caller s e name if available When the feature is active indicating that the caller s name should be displayed the button light is on 11 Do Not Disturb Prevents calls from ringing at the extension When the feature is active the button light is on Intercom calls get a busy signal and outside callers hear ringing Use only if someone else e answers the extension s outside calls If VMS Cover and Do Not Disturb are both active intercom transferred and outside calls on owned lines go directly to the extension s voice mailbox If Call Coverage and Do Not Disturb are both active intercom transferred and outside calls on lines assigned ownership go directly to the covering extension Transfer Return type calls will ring a phone with Do Not Disturb active 12 Privacy Lets system phone users press a programmed button to turn Privacy on and off preventing or allowing users to join calls at the user s extension as needed e 13 Record A Call This feature applies only to systems that have PMVS R5 0 or later equipped with four ports and an MLS or PARTNER system phone This feature is not available on tip ring phones e 14 VMS Cover This feature only applies if you have a voice messaging system It defines the number of times a call rings before it is sent to a user s voice mailbox e 15 Voice Interrupt on This feature is available only on system phones This feature lets you program a but
58. xtensions Do not assign any extensions other than VMS extensions to Hunt Group 7 Also do not assign PARTNER Messaging PARTNER MAIL PARTNER MAIL VS or PARTNER Voice Messaging extensions to any other Hunt Groups to any Calling or Pickup Groups or to the Night Service Group Fax Only Hunt Group 8 Hunt Group 8 is used only for fax detection and transfer Do not assign any extension other than fax extension to Hunt Group 8 Form F3 Instructions for Identifying Hunt Group Assignments 29 Advanced Communications System Form F4 Forced Account Code Forced Account Code List 409 Entry Account Code up to 6 digits Write Description Entry Account Code up to 6 digits Write Description Entry Account Code up to 6 digits Write Description 01 34 67 02 35 68 03 36 69 04 37 70 05 38 71 06 39 72 07 40 73 08 41 74 09 42 75 10 43 76 11 44 12 45 78 13 46 79 14 47 80 15 48 81 16 49 82 17 50 83 18 51 84 19 52 85 20 53 86 21 54 87 22 55 88 23 56 89 24 57 90 25 58 91 26 59 92 27 60 93 28 61 94 29 62 95 30 63 96 31 64 97 32 65 98 33 66 99 1 Valid entries are 0 9 Write for wildcard press Hold to program Form F4 Forced Account Code 30 PARTNER Advanced Communications System Form F4 Instructions
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