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XP0120/P User`s Manual

1. SoftKey1 Menu vi Programmable SoftKey2 DND v NENNEN pow ind SoftKey3 Intercom v Auto vl o EXT Key SoftKey4 Directory y O Up N A v Down N A v Left History m Lacal History iy een Right Directory vi A OK Status x A Cancel N A v E CONF N A p AE HOLD N A v REESE MUTE N A TRAN Forward T History History v Local History v E 2 Customize specific features for the keys 3 Click Confirm to save the change Softkey Layout The phone can support 12 kinds of call interface to set up the hot key user can setup different function key according to his her own requirement or habit To configure hot key function via web user interface 1 Click on Phone gt Softkey Layout 2 Select Enabled from the pull down menu of Custom SoftKey 3 Select the desired call state from the pull down menu of SoftKey Type Xorcom Ltd 24 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone 4 Highlight the desired option in the Unselected Softkeys list or Selected Softkeys list and then click or to move to the other list 5 Click or to adjust the layout 6 Click Confirm to save the change or Reset to Default to reset to the default layout Note We can add the Empty key more than once but other keys can be only chosen once and can t be repeated When the Selected Softkeys list has more than 4 options the LCD of phone will transfer the forth key with More au
2. 55 E A E T E E E E A A A E A EE A A E E A T E T 55 EE E E E A E E A E A ET V E N A A AA E A 56 lc E Oo 56 Ibulpt T aa 56 io0r 57 a OD DET 57 M PPP PE e o OO o OO 57 ioni E oo o e e o E o 57 MAP e E E E E e 58 Mo tis MM TNs ose ccf sacs tse OO qm E E 58 Group Listenin raro 59 Publi Hold ni sie 60 ici AAA E e X AV O 60 Saco dd 60 AB PP e A oo 61 Automatic Call Distribution ACD c oooccnnnnccnnnnnccnnnnoccnnnnaconnnnoccnonoconnnnocrnnonocononnonnnnnnorononaronanncnnnns 61 LAS O o y An 62 NUTR 62 SUN m E ET 62 Acon UR Mas UIM 64 voto UR iii ii iii 65 A M 65 Sligo dr e An E RU A E 66 Suppress DTME DISplay senadores 67 Ii NT S m A A m 67 lo 68 un pm r NT 68 Connecting the XP0020 Expansion Module eesessssssssssseseeeeeee nennen eene nennen nennen 69 Features of the XP0020 Expansion Module occcnccccccccccccononononocnncnnnnnonononononononnnonnnn
3. Network Conference If you want to make a conference with more than three people you can enable the function of network conference This function needs the server s support If you enabled this function you can put the conference on the server To enable Network Conference via web user interface 1 Click on Account gt Advance 2 Select an account from the pull down list of Account Xorcom Ltd 35 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions 3 Select Network from the pull down list of Conference Type 4 Enter the conference URI in the Conference URI field 5 Click Confirm to save the change To establish a conference 1 Press CJ or the Conf hot key during an active call the call is placed on hold 2 Dial the number you want to add into the conference and then press the Send hot key 3 When the call is answered press L0 or the Conf hot key 4 Repeat the steps until you have added all intended parties into the conference 5 Press e or the Hold hot key during the conference to hold local call without influencing other parties in the conference Message The phone supports voice mail and text message if you want to use them please make sure that your VoIP telephony system supports this feature and the feature Message of your account has been enabled Voice Mail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony syste
4. detail To configure daylight saving time via the phone user interface 1 Press Menu gt Settings gt Basic Settings gt Time Date gt SNTP Settings 2 Press the navigation keys or Switch hot key to select the desired option from the Daylight Saving field 3 Press the Save hot key to save the change To configure daylight saving time via web user interface 1 Click on Phone gt Preference to do the relating change 2 Select the desired option from the pull down list of Daylight Saving Time You can select Enable to set the daylight saving time manually or selected Automatic to set the daylight saving time automatically A Rn Daylight Saving Time Enabled E E Dial Plan Fixed Type By Date By Week Voice Start Month January x Ring Start Date 1 l Start Hour of Day Tones Start Day of Week Sunday ES SMS Start Day of Week Last in Month First In Month vi sedat Stop Month December ka Softkey Layout Stop Date 31 Stop Hour of Day 23 Stop Day of Week Sunday vi Stop Day of Week Last in Month First In Month x Offset minutes Manual Time Disabled v ie You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use Xorcom Ltd 9 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone You can lock the following specific keys Menu Key The Menu hot key cannot be used u
5. 1 Click on Phone gt Preference 2 Select Enabled from the pull down list of WatchDog 3 Click Confirm to save the change Xorcom Ltd 28 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a Call Call Devices You can make a phone call via the following devices 1 Pick up the handset o icon will be showed on the idle screen 2 Press 1D icon will be showed on the idle screen 3 Press gt if the headset is connected to the phone in advance The icon Will be showed on the idle screen You can also dial the number first and then choose the method preferred to speak to the other party Call Methods If you have registered more than one account you can choose a certain account to make calls 1 Press the Up Down navigation key to select an account when your phone is idle You should set the type of the Up and Down navigation keys to be Switch Account Up and Switch Account Down in advance refer to Programmable Keys 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the DSS key which is configured as line key to active the chosen account Then 1 Dial the number you want to call or 2 In dial up interface press the Pool hot key use the navigation keys to highlight your choice enter into the corresponding option or 3 Press to enter the Dialed Calls interface and th
6. Message Configuration Dial Plan Voice a 2 Select an account enter the target phone number and compose the message content in the proper fields 3 Click Send to send out the message Note You cannot perform the messaging via web user interface except edit Message Xorcom Ltd 38 www xorcom com Using the Advanced Phone Functions Account Setting Refer to Configuration and Registration for the basic account setting information The following table lists the instruction of the field about the advanced account setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port RPort SIP Session Timer Subscribe Period DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default value is Enabled This parameter specifies how often the phone will send a packet to the SIP server The default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default value is 3600 seconds Local SIP port The default value is 5060 The parameter allows you configuring the proxy to send responses back to a particular address and port The default value is Disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies
7. Refer to Configuration and Registration for the basic network WAN setting information The following table lists the instructions of the field about the network PC port setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server cannot work Xorcom Ltd 40 WWW XOrcom com Field Name Description Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via phone user interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network and then press the Enter hot key 3 Scroll to PC port and then press the Enter hot key 4 If you select Bridge it will save and return to the previous menu 5 If you select Router enter the IP address subnet mask in the proper fields enable disable DHCP server 6 Press the Save hot key to save the change or the Back hot key to cancel To configure PC Port settings via web user interface Click on Network gt Basic gt LAN to do the relating configuration
8. Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific period To configure Call Forward via phone user interface 1 Press Menu gt Features gt Call Forward 2 Select the desired forward type and then press the Enter hot key 3 Press the navigation keys or Switch hot key to enable the feature 4 Enter the number in the Forward to field 5 Optional Enter on code in the On Code field 6 Optional Enter off code in the Off Code field 7 Press the Save hot key to save the change or the Back hot key to cancel To configure Call Forward via web user interface Click on Phone gt Features to do the relating change Please refer the configuration information above Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom via phone user interface 1 Press Menu gt Features gt Intercom 1 Intercom Allow Back Switch Sawe 2 Press the navigation keys or Switch hot key to select Enable Disable from the Intercom Allow field to set whether to answer the incoming intercom calls 3 Press the navigation keys or Switch hot key to select Enable Disable from the Intercom Mute field to set whether to mute the incoming intercom calls automatically 4 Press the navigation keys o
9. Select the desired DSS key 3 Select Voice Mail from the pull down list of Type 4 Enter the number you want to set as the voice mail box in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Pick Up This key function allows you to specify extension that you want to monitor when the monitored extension receives a call you can press this DSS key to pick up the incoming calls To configure the key as Pick Up via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Pick Up from the pull down list of Type 4 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Group Pick Up This key function allows you to specify a group you want to monitor You can add accounts to the monitored group when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns to you To configure the key as Group Pick Up via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Group Pick Up from the pull down list
10. This page is intentionally left blank Xorcom Ltd www xorcom com Table of Contents ero lala ans Poora TG NO Rm 3 Asse MONNE fhe AAA o oO o A 7 Contisuration and REGIST AMON dictada es 10 Configu ne va Web Page unan barata 10 COMPO urine a Keypad tabaco 11 Overview 0e00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 1 Keypad Tosio LIO osos io aiticis E ld SUN IIR dx NUUS EUM SEDE l DANA o o EE E EE E 2 ooo A AA Un E E REE EE RE T O N E E E EEE 3 nn E E e E RE A E EES 4 Custom QUE TODO ou d ne REPREHENE TID Goneral Sanet rd E NE leido 7 Paone APA am E oO E Ei o 7 LLAMADO rara 7 AAA E UE O A 8 IC OG AOC AA A A A E E E A 9 PANTO Sic MNS RETA AU a OE OO E O E OE O batiduces tes nncs ce saneneanies 11 O A neue 11 Rins Tones sa 12 Codes EIE DIO oooO MUNERE E NU NRI MIU 13 Conner Mana Mori 13 Local Directory osori m 13 K MG MM RE ooo E EAE E 16 ai o E o 0 16 eo A AE O rt UE E O 17 CDAD 17 odis ge Ru NS m T TU 18 SPECIES CG RENE ES EE e PR o UE A 18 O HH 19 e Pe 19 Xorcom Ltd I www xorcom com Dial CAG SCL RP TRRRRERNNHR A APAm 20 Anony mons m no eo CE o A 20 PANG TRC Ai alll A o PO E E o UE O A 21 IS A E E no 22 hii SC AS AA or UE En 23 Bioadson aMaule 23 E
11. called party when you call someone You can also configure to reject incoming calls from callers who block their identities and numbers from showing up To configure anonymous call via phone user interface 1 Press Menu gt Features gt Anonymous Call 2 Select the desired account from the Line ID field 3 Press the navigation keys or Switch hot key to select Enable Disable from the Anonymous Call field Anonymous Call 2 Anonymous Call 4 Optional Enter the call on code and call off code in the Call On Code and Call Off Code fields Xorcom Ltd 20 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone 5 Press the navigation keys or Switch hot key to select Enable Disable from the Rejection field 6 Optional Enter the reject on code and reject off code in the Reject On Code and Reject Off Code fields 7 Press the Save hot key to save the change or the Back hot key to cancel Note The feature is only available for the account selected in the Line ID field To configure anonymous call via web user interface Click on Account gt Basic to do the relating change Refer to the instruction above for the parameters detail Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To enable Auto Redial via phone user interface 1 Press Menu gt Features gt Auto Redial Auto Redial Setting 1 Auto Redial 2
12. extension as the outgoing extension 5 Click Confirm to save the change Speed Dial This key function allows you to speed up dialing numbers often used or hard to remember Optionally you can also configure a speed dial key to dial prefix numbers With this option the prefix numbers automatically dial when you press the DSS key To configure the key as Speed Dial via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Speed Dial from the pull down list of Type 4 Enter the number you want to dial out in the Value field Xorcom Ltd 49 www xorcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change BLF This key function allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out by pressing a BLF DSS key To configure the key as BLF via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select BLF from the pull down list of Type 4 Enter the number you want to monitor in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Enter the function codes in the Extension field 7 Click Confirm to save the change Refer to LED Instruction for more information about the LED status in different situatio
13. in the idle state then you can select a call to dial out or add it to the contacts etc To configure the key as Redial via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Redial from the pull down list of Type 4 Click Confirm to save the change Call Return This key function allows you to call return the latest call you received To configure the key as Call Return via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select Call Return from the pull down list of Type 3 Click Confirm to save the change SMS This key function allows you to access the Text Message interface quickly when press it in the idle state To configure the key as SMS via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select SMS from the pull down list of Type 4 Click Confirm to save the change Record This key function allows you to record during the conversation Using this feature please pay attention to the maximum record time and frequency in advance Generally it s only a few minutes To configure the key as Record via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Record from the pull down list of Type 4 Click Confirm to save the change Xorcom Ltd 57 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions URL Record This key functio
14. instruction above for the parameters detail To import contact list via web user interface 1 Click on Contacts Local Directory Contacts 2 Click Browse to select a contact list file in XML or CSV format from your local system and then click Import XML or Import CSV The imported contacts will be showed in the local directory To export contact list refer to the instruction above Note Import export contact list can only be operated via web user interface Xorcom Ltd 15 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone Blacklist If you add a contact to blacklist then the call from this contact cannot get through To add a contact to blacklist via phone user interface 1 Press Dir gt Blacklist 2 Press the Add hot key 3 Enter Name and the Office Mobile or Other numbers 4 Press the navigation keys or Switch hot key to select the desired account which you want to assign the contact to 5 Press the Save hot key to save the change or the Back hot key to cancel Operating instructions of editing blacklists deleting blacklists placing calls to blacklists and searching in the blacklists refer to the operating instructions of Local Directory To add delete edit move the contacts via web user interface Click on Contacts gt Local Directory BlackList to do the relating change Refer to the instruction above for the parameters detail Remote Phonebook The IP phone has directory
15. itself but in the enterprise applications there is a need for a common phone book For the maintenance and update the common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the terminal for the user To configure the remote phonebook via web user interface 1 Click on Contacts Remote Phone Book Gontacts Remote phone book Remote Phone 2 This feature allows you to Book download contact list from the 3 server Input the phonebook 3 URL and rename the Phone Call Info 7 phonebook LDAP 5 MulticastIP 2 Enter the URL and the remote name in the proper fields and then click Confirm to save the change To access the remote phonebook via phone user interface 1 Press Dir Remote Phonebook 2 Select the desired remote group and then press the Enter hot key Xorcom Ltd 16 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone It will go to the corresponding URL address to download the contact information Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers Broadsoft Broadsoft phone book is the same as the remote phonebook This feature allows you to downloa
16. network management portion read only of the system was last re initialized 1 3 6 1 2 1 37459 2 1 7 0 1 3 6 1 2 1 37459 2 1 8 0 1 3 6 1 2 1 37459 2 1 9 0 1 3 6 1 2 1 37459 2 1 10 0 We recommend a SNMP test suite which is available at http www net snmp org Xorcom Ltd 63 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions The phone supports only SNMP v2c Basic GET requests can be run in order to retrieve information from an SNMP capable device For example Action URL Action URLs are HTTP GET Requests allowing the phone to interact with web server applications To use this feature you should specify a HTTP URL corresponding to the predefined event In case the predefined event has taken place a HTTP GET to the specified URL is performed HTTP GET requests may contain variable names and variable values which are separated by Each variable value starts with in the query part of the URL e g http 192 168 10 1 help xml MAC mac Action URLs can be triggered only by predefined events e g Log on To configure Action URL via web user interface 1 Click on Phone gt Action URL 2 Enter a HTTP URL in the proper field 3 Click Confirm to save the change Note Action URL is allowed to be HTTPS URL Contact with your system administrator for more information The following table provides variables can be used in the Action URL callDirection Indication of the c
17. or network Configuration Reboot Dial Plan Note Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone user interface 1 Pres Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Reset to factory and then press the Enter hot key 3 You are prompted to confirm the change press the OK hot key to reset to factory settings or the Cancel hot key to cancel It takes a few minutes to reset the phone please do not power off during the process or it will cause flash memory error Xorcom Ltd 44 www xorcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions To reset to factory via web user interface 1 Click on Phone gt Upgrade 2 Click Reset To Factory NOTE Preference Version NE 77 Firmware Version 65 61 0 40 Reset to Factory Setting Features Reset all the settings of the Hardware Version 10 0 0 4 phone to default configurations Upgrade Auto Provision a Factory Reset To Factory Select and Upgrade Firmware Select and upgrade the file frorn Note 1 The reset to factory option must in the admin mode 2 If you confirm to reset to factory contact list call h
18. party or press the Pool hot key to select an entry from the history or contacts and then press A pm E 3 Press ES or the Tran hot key when receiving ring back tone 4 Press the Cancel hot key to finish the transfer To perform an Attended Transfer via phone user interface 1 Press ES or the Tran hot key during an active call the call is placed on hold 2 Dialthe number of the third party or press the Pool hot key to select an entry from the history or contacts and then press we O Jj 1 Press ES or the Tran hot key when C answers the call 2 Press the Cancel hot key to finish the transfer Note Make sure that the SIP server you have registered supports this function 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press Le or the Conf hot key during an active call the call is placed on hold 2 Dial the number of the third party or press the Pool hot key to select an entry from the history or contacts and then press the Send hot key 3 Press Le or the Conf hot key when the third party answers the call Then the three parties are now included in the conference 4 During the conference press the Split hot key to split the conference into two hold conversations 5 Press m or the Hold hot key to place the conference on hold 6 Hang up to disconnect all parties
19. the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Refer to LED Instruction for more information about the LED status in different situation Xorcom Ltd 60 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Hot Desking Hot desking is a phone feature that allows accounts to login or logout in an IP phone After a certain account login the corresponding configuration of the account will be applied to the phone Our phone can support two kinds of Hot desking Base Mode and Advanced Mode e Base Mode Press the DSS key which is configured Hot Desking when the phone is idle to activate the Base Mode In this mode the phone will clear all of the account registered on the phone then register the login account in the first line e Advanced Mode In this mode after registering the new account the phone will connect the URL to download the Xml file and configuration information of the new account To configure the key as Hot Desking via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Hot Desking from the pull down list of Type 4 Enterthe URL address in the Value field to activate the advanced mode Or you can leave it blank to activate base mode 5 Click Confirm to save the change Automatic Call Distribution ACD The Phone supports an Automatic Call Dist
20. the file to your local system You can also export the file to a server Contact your system administrator for more information PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors in your phone you can export the PCAP trace and send them to your system administrator for diagnosis To export the PCAP Trace 1 Click on Phone gt Upgrade 2 Scroll to PCAP Trace field and then click Start to begin to capture the trace 3 Click Stop to stop capture the trace 4 Click Export to export the file to your local system 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices attached to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is based on the Extensible Authentication Protocol EAP Xorcom Ltd 47 www xorcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions This IP phone can support 802 1X Contact your system administrator for more information DSS Keys Configuration The phone has 6 DSS keys which are able to set up to 35 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default values of first three keys are Line and th
21. via web user interface 1 Click on Phone gt Dial Plan gt Dial now 2 Toadd a dial now rule enter the desired value in the Dial now Rule and Account fields and then click Add 3 To edit a dial now rule select the entry update the information and then click Edit 4 To delete dial now rules select the desired entries and then click Del 5 Click Save to save the change You can also set time out for dial now rule via web user interface Click Phone gt Features enter the time in the Time Out for Dial Now Rule field Note If need to replace the unknown contents then you can use or x stand for a string of char x stand for any one char The content in stand for a variable the first variable is expressed by 1 the second variable is expressed by 2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area
22. C CC During a call press it to transfer the current call to the third party D Press it to enter the Dialed Calls interface and choose a record to dial out LED Instruction Table 1 DSS Keys set as BLF LED Status Description Steady green The monitored account is in idle status Blinking red There is an incoming call to the monitored account Steady red The monitored account is on a conversation Off It is not active as BLF Xorcom Ltd 2 www xorcom com XP0120 Enterprise IP Phone Overview Table 2 DSS Keys set as BLA Bridged Line Appearances LED Status Description Steady green All of the members are in idle status Steady red Some part s is seizing the line Blinking green 300ms Some part s is ring back Blinking red 300ms Some part s is ringing Steady orange Some part s is on the phone Blinking Orange Some part s is under the public hold status and all of the 500ms members can retrieve the call Some part s is under the private hold status and only the initiator can retrieve the call Blinking green 500ms Blinking red 500ms In three way conference all of the parts press hold Off It is not active as BLA Table 3 Power Indication LED LED Status Description Steady red Power on Blinking red There is an incoming call or there is a call on mute Off Power off You can configure to disable the Power Indication LED via web user interface click on Phone gt Features and select Enabled from the pull down list o
23. C oriented fields 4 Press the Save hot key to save the change Zero sp touch Zero sp touch can help users to configure AUTOP and network parameters quickly First to enable this function via web user interface when the power is on or press the corresponding DSS key the phone will turn to the zero sp touch interface To enable Zero sp touch when the power is on via web user interface 1 Click on Phone gt Auto Provision 2 Select Enabled from the pull down list of Zero Active Xorcom Ltd 46 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3 Enter the time in the Wait Time field 4 Click Confirm to save the change When reboot the phone first a menu come into view 1 No operation or press the Cancel hot key it will return to idle status 2 Press the Status hot key to enter phone s status interface and press the OK hot key to return 3 Pressthe OK hot key to enter the Network setting interface press the Next hot key to enter Auto Provision setting interface Enter the corresponding contents and press the OK hot key to save the change or the Back key to cancel System Log Export If there are any errors happened in your phone you can export the system log and send them to your system administrator for diagnosis To export the System Log via web user interface 1 Click on Phone Configuration 2 Scroll to Export System Log field 3 Select Local and then click Export to export
24. Contact your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via phone user interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network and then press the Enter hot key 3 Scroll to VLAN and then press the Enter hot key 4 Scroll to WAN Port and then press the Enter hot key 5 Setthe VLAN Status and enter the VID Number Priority 6 Press the Save hot key to save the change or the Back hot key to cancel 7 Refer to the steps above to set the PC Port option Xorcom Ltd 4 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions To configure VLAN settings via web user interface Click on Network gt Advanced gt VLAN to do the relating configuration Contact your system administrator for more information LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a netw
25. Outbox Draftbox Text Message 1 New Message 2 Inbox 3 Sentbox Back Enter 3 Press the View hot key to open and read the message To reply text message via phone user interface 1 After retrieving the specific message press the Reply hot key press the abc hot key to change the input method 2 Press the Send hot key select an account which is used to send the message out and enter the number you want to send to 3 Press the Send hot key to send out the message or the Back hot key to cancel To edit a new text message via phone user interface 1 Press Menu gt Messages gt Text Message gt New Message 2 Compose a new message Press the abc hot key to change the input method 3 Press the Send hot key select an account which is used to send the message out and enter the number you want to send to 4 Press the Send hot key to send out the message or the Back hot key to cancel To delete text message via phone user interface 1 After retrieving the message press the Delete hot key 2 You are prompted to confirm the delete press the Yes hot key to delete the message or the No hot key to cancel Xorcom Ltd 37 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions To edit a new text message via web user interface 1 Click on Phone gt SMS Preference a Number SMS Number Input the phone number which vou are going to send message Upgrade to Features Auto Provision
26. Press Menu gt Features gt Call Waiting 2 Press the navigation keys or Switch hot key to select Enable Disable from the Call Waiting field 1 Call Waiting Back Switch Save 3 Press the navigation keys or Switch hot key to select Enable Disable from the Play Tone field This option used to define whether to play ring tones when there is an incoming during an active call 4 Press the Save hot keys to save the change or the Back hot key to cancel To enable disable Call Waiting via web user interface Click on Phone gt Features to do the relating change Call Transfer You can customize your phone so that incoming calls are transferred to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attended Transfer To perform a Blind Transfer via phone user interface 1 Press or the Tran hot key during an active call the call is placed on hold 2 Dial the number of the third party or press the Pool hot key to select an entry from the history or contacts and then press ES or the Tran hot key 3 Press the Cancel hot key to finish the transfer Xorcom Ltd 34 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions To perform a Semi Attended Transfer via phone user interface 1 Press ES or the Tran hot key during an active call the call is placed on hold 2 Dialthe number of the third
27. Press the navigation keys or Switch hot key to select Enable from the Auto Redial field 3 Enter the interval in the Redial Interval field It is measured by seconds 4 3 Redial Times Back 123 Del Save 5 Press the Save hot key to save the change or the Back hot key to cancel Xorcom Ltd 21 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone To enable Auto Redial via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Auto Redial 3 Enter the desired value in the Auto Redial Interval and Auto Redial Times fields 4 Click Confirm to save the change Note If you enable the auto redial feature after no operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To enable Auto Answer via phone user interface 1 Press Menu gt Settings gt Advanced Settings gt Accounts 2 Select the desired account and then press the Enter hot key 3 Press the navigation keys or Switch hot key to select Enable from the Auto Answer field 4 Press the Save hot key to save the change or the Back hot key to ca
28. To configure Area Code via web user interface 1 Click on Phone gt Dial Plan gt Area Code mesh Sine sss o Preference Features Code Min Length minimum length of the local Min Length 1 15 1 Upgrade number Max Length 1 15 15 Auto Provision Account Max Length maximum length of the local number Configuration Dial Plan 2 Enter the Code and Account set the Min Length and the Max Length 3 Click Confirm to save the change Xorcom Ltd 26 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone To configure Block Out via web user interface 1 Click on Phone gt Dial Plan gt Block Out Replace Rule Dial now Area Code Block Out Preference Digit 0 9 Features Block Out Number 1 Account Identifies a specific digit do not use if it is defined as send Upgrade Block Out Number 2 Account key digit digit Auto Provision Block Out Number 3 Account Identifies any digit dialed that is included in the range an Block Out Number 4 Account Configuration digit digit digit Specifies a range as a comma Dial Plan Block Out Number 5 Account separated list Block Out Number 6 Account x Voice Matches any single Black Out Number 7 IM digit character which is dialed Ring Block Out Number 8 Account Matches an arbitrary number of Tones us Block Out Number 9 Account SMS Block O
29. Xorcom Ltd XP0120 P IP PHONE USER MANUAL About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C FS Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately E Xorcom Ltd www xorcom com
30. You can group your contacts and then set the ringing tone for each group To edit the Ring option via web user interface 1 Click on Phone Ring 2 Enter the group name in the Internal Ringer Text field 3 Select a special ring tone from the pull down list of Internal Ringer File 4 Click Confirm to save the change Xorcom Ltd 68 www xorcom com XPO120 Enterprise IP Phone Using the XP0020 Expansion Module Connecting the XP0020 Expansion Module 1 Use the connecting sheet and screw to connect the console module to the IP phone Follow the same step to connect the next console module 3 Connect the cords ecce s pe L LE 1 1 3 UTA CAT HR Y ail NENDEL gt E D 0 LE be gt E ew ol Lo Cd For more information about connecting the XP0020 Expansion Module refer to the Quick Installation Xorcom Ltd 69 www xorcom com XP0120 Enterprise IP Phone Using the XP0020 Expansion Module Features of the XP0020 Expansion Module The XP0020 Expansion Module supports 38 programmable keys You can configure the programmable key features via phone user interface or web user interfac
31. able SNMP you must specify what Xorcom Ltd 62 WWW XOrcom com IP addressed may send SNMP requests to the phone To configure SNMP via web user interface 1 Click on Network gt Advanced 2 Scroll to SNMP field and select Enabled from the pull down list of Enable SNMP Enable Enabled v Port 1 65535 Trusted Address 3 Enter the port and trusted address in the Port and Trusted Address fields 4 Click Confirm to save the change Note 1 You may use several trusted IP addresses separated by space For example 192 168 3 10 192 168 3 78 will allow accesses from the two listed IP addresses Wildcards are not supported here The table below shows part of the available object identifiers OID on the phone OD Description MAXACCESS The textual identification of the contact person for this managed node 1 3 6 1 2 1 37459 2 1 1 0 MM read only together with information on how to contact this person If no contact An administratively assigned name for this managed node By convention this 1 3 6 1 2 1 37459 2 1 2 0 is the node s fully qualified domain read only name If the name is unknown the value is the zero length string 1 3 6 1 2 1 37459 2 1 3 0 The physical location of this node e g telephone closet 3rd floor If the QM l read only location is unknown the value is the zero length string 1 3 6 1 2 1 37459 2 1 4 0 The time in hundredths of a second since the
32. all as sender or recipient Xorcom Ltd 64 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Action URI Opposite to Action URL Action URI allows the phone to interact with web server applications by receiving and handling HTTP GET requests To simply verify this feature you can enter the following string into the browser address bar and press Enter http 192 168 10 5 cgi bin ConfigManApp com key DNDOn Then the phone with the IP Address of 192 168 10 5 if existed will turn on DND Be aware that only predefined phone events are supported by the phone The following table provides the predefined phone events key UP DOWN LEFT T Press the navigation key RIGHT Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold To use this feature you should specify a SIP URI pointing to the Music on Hold Server account When a call is put on hold the phone will invite this SIP URI to call the held phone to Xorcom Ltd 65 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions play music on hold The Music on Hold Server is an application acting as a SIP client which automatically answers to SIP INVITE messages and immediately plays audio from any source located anywhere LAN Internet To configure Music on Hold via web user interface 1 Click on Account g
33. ally If many phones register at the same time this will affect the server Users can set the register power up time so that the phone will random register automatically within the set time To configure the power up time via web user interface 1 Click on Network gt Advanced 2 Scroll to Registration random field and enter the time in the Registration random field 3 Click Confirm to save the change Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via web user interface Configuring via Keypad Network Settings Press Menu Settings Advanced Settings enter the password and select Network gt WAN Port PC Port VLAN Webserver Type 802 1x Settings VPN to configure the network settings Account Settings Press Menu Settings Advanced Settings enter the password and select Accounts to configure the account settings Refer to Configuring via Web Page above for the parameter details Xorcom Ltd XI WWW Xorcom com XP0120 Enterprise IP Phone Overview Overview Keypad Instruction Power Indication LED IER FER Navigation Key j H Dss Keys Adjustment 222828 Message SSES Headset Speaker 3328988 Conference NN Mute Md 1 Transfer You can check the following list which introduces the IP phone s ke
34. an configure the phone to send receive a Real Time Transport Protocol RTP stream to from pre configured multicast address without involving SIP signaling To configure a DSS key for sending Multicast RTP stream via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Multicast Paging from the pull down list of Type 4 Enter the multicast address es IP port in the Value field OSs Key 1 Multicast Pagine 233 0 1 15 10000 Xorcom Ltd 58 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 5 Click Confirm to save the change Note The multicast address ranges from 224 0 0 0 to 239 255 255 255 Users can also configure the phone to use a default codec for sending Multicast RTP stream via web user interface 1 Click on Phone Features 2 Select a codec i e PCMU from the pull down list of MulticastCodec 3 Click Confirm to save the configuration To configure Listening Address es for receiving Multicast RTP stream via web user interface 1 Click on Contacts MulticastIP 2 Enterthe listening address which is preconfigured as multicast address IP port in the Listening Address field 3 Enter the label String which will appear on the LCD screen when receiving RTP from the corresponding Listening Address in the Label field 4 Click Confirm to save the configuration After pressing a Multicast Paging key on the phone the P
35. ch set as the Zero sp touch Then press the DSS key the phone will turn to the Zero sp touch interface To assign the key as Zero sp touch via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Zero sp touch from the pull down list of Type 4 Click Confirm to save the change URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To assign the key as URL via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select URL from the pull down list of Type 4 Enter the number you want to set as URL in the Value field 5 Click Confirm to save the change SNMP Simple Network Management Protocol SNMP is an Internet standard protocol for managing devices in IP networks It is used mostly in network management systems to monitor network attached devices for conditions that warrant administrative attention SNMP exposes management data in the form of variables on the managed systems which describe the system configuration These variables can then be queried and sometimes set by managing applications For further information you can refer to http en wikipedia org wiki SNMP By default the phone does not accept SNMP requests This is necessary because SNMP might introduce unwanted security threats The phone only supports the GET request of SNMP SET or other requests are not supported To en
36. ck on Account Codec 2 Highlight the desired codec in the Disable codecs list or Enable codecs list and click or to move to the other list 3 Click Confirm to save the change Note 1 Codec Selection can only be configured via web user interface 2 If codec G722 is negotiated the LCD screen prompts call in process with HD voice Contact Management Local Directory You can store a large number of contacts in your phone s local directory You can add edit delete dial and search for a contact in the directory To add a group via phone user interface 1 Press Dir Local Directory 2 Press the Group hot key to add a group 3 Enter the group name and select a ring tone 4 Press the Save hot key to save the change or the Back hot key to cancel To add a contact manually via phone user interface 1 Press Dir Local Directory Contacts 2 Press the Add hot key 3 Enter the Name and the Office Mobile or Other numbers Xorcom Ltd 13 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone 4 Press the navigation keys or Switch hot key to select the desired account which you want to assign the contact to 5 Press the navigation keys or Switch hot key to select a ring tone for the contact 6 Press the navigation keys or Switch hot key to select a group which you want to assign the contact to 7 Press the Save hot key to add the contact or the Back hot key to cancel To add a conta
37. ct from call history via phone user interface 1 Press EN 2 Press the navigation keys to highlight the desired entry press the Option hot key and scroll to Add to Contacts and then press the OK hot key 3 Edit the name and check other information 4 Press the Save hot key to save the change The entry is saved in the local directory To add a contact from blacklist via phone user interface 1 Press Dir Blacklist 2 Press the navigation keys to highlight the desired entry press Option hot key and scroll to Move to Contacts and then press the OK hot key 3 Edit the information of the entry 4 Press the Save hot key to save the change The entry is saved in the local directory To edit a contact via phone user interface 1 Press Dir Local Directory 2 Select a group and then press the Enter hot key 3 Pressthe navigation keys to highlight the desired entry press the Option hot key and scroll to Detail and then press the OK hot key 4 Update the information of the entry 5 Press the Save hot key to save the change or press the Back hot key to cancel To delete a contact via phone user interface 1 Press Dir Local Directory 2 Select a group and then press the Enter hot key 3 Pressthe navigation keys to highlight the desired entry press the Option hot key and scroll to Delete and then press the OK hot key Delete Howe to Blacklist Cancel Ok It will pop up a warning fra
38. d contact list from the server To configure Broadsoft via phone user interface 1 Press Menu gt Features gt Broadsoft Settings Menu gt Broadsoft Dir Settings 2 Select the desired broadsoft item and enter the display name server port user name and password in the proper fields 3 Press the Save hot key to save the change or the Back hot key to cancel To configure Broadsoft via web user interface 1 Click on Contacts gt Broadsoft 2 Select the desired broadsoft account and enter the broadsoft display name broadsoft server port username and password in the proper fields Broadsoft Account Broadsoft1 Ed Broadsoft DisplayName Contacts Broadsoft Note Broadsoft Server Port User Password 3 Click Confirm to save the change LDAP LDAP can support the following features 1 Search the contact Press the DSS key which is configured as LDAP input a number or letter in the new interface the phone will search the contact in LDAP server which follows certain rules and show it on the LCD screen you can choose a contact to call out 2 Search the incoming call the phone will search the local directory when there is an incoming call If they can t find the contact in the local directory it will search them through LDAP server and show the contact name on the LCD screen You can enable or disable the LDAP Lookup For Incoming Call feature via web user interface 3 The function of dial up directory und
39. desired transmission mode from the pull down list of Type WebServer amp HTTP port 80 1 65535 HTTPS port 443 1 65535 Type HTTP amp HTTPS v Xorcom Ltd 42 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3 Click Confirm to save the change Note 1 Contact your system administrator for more information about the HTTPS 2 IP phone also support Internet Protocol Version 6 Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone user interface User Mode cannot set the following options Advance settings of accounts Advance settings of Network Reset to Factory and other advance phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web user interface e The advanced settings of the phone such as Account Reset to Factory and Advanced Settings via the phone user interface The default administrator password is admin Meanwhile the user name for Web user interface access is admin To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings 2 Enterthe password required scroll to Set Password and then press th
40. during a conversation To configure the key as Public Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Public Hold from the pull down list of Type 4 Click Confirm to save the change Private Hold This key function allows all members belonging to that particular BLA group to hold the call but only the initiator can retrieve the call during a conversation To configure the key as Private Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Private Hold from the pull down list of Type 4 Click Confirm to save the change Shared Line Shared Line Appearances SLA which is also named as BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this status and are blocked from using this line appearance until the line goes back to idle or the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To configure the key as Shared Line via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Shared Line from the pull down list of Type 4 Enter the primary account number in
41. e Long press the desired key on the XP0020 for about 5 seconds the IP phone will prompt the setting interface of this key on the LCD screen and then you can configure this key feature You can also configure the key features via web user interface at the path DSS Keys gt CM Keys Key features supported on the XP0020 Expansion Module are listed following e Switch e N A Line e Speed Dial e BLF e BLF List e Voice Mail Pick Up e Group Pickup e Call Park Intercom e DTMF Prefix e Local Group e XML Group e XML Browser e LDAP e Broadsoft Group e Conference e Forward e Transfer e Hold e DND e Redial e Call Return e SMS e Record e URL Record e Multicast Paging e Group Listening e Public Hold e Private Hold e Shared Line Xorcom Ltd 70 WWW XOrcom com XP0120 Enterprise IP Phone Using the XP0020 Expansion Module e Hot Desking e ACD e Zero sp touch e URL Switch You can use the Switch key feature to use up to 38 programmable keys on the Expansion Module To use Switch key feature you need to configure the switch key in advance To configure the programmable key1 and key21 as switch key 1 Click on DSS Keys CM Keys 2 Select Switch from the pull down menu of the Type for key1 3 Enter the label for example Page 1 in the Label field for key1 4 Repeat the steps 2 3 to configure the key21 as switch feature key 5 Click Confirm to accept the change After configu
42. e default values of the last three keys are N A which means the key hasn t been set for any functions e N A e Line e Speed Dial e BLF e BLF List e Voice Mail e Pick Up e Group Pickup e Call Park e Intercom e DTMF e Prefix e Local Group e XML Group e XML Browser e LDAP e Broadsoft Group e Conference e Forward e Transfer e Hold e DND e Redial e Call Return e SMS e Record e URL Record Xorcom Ltd 48 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions e Multicast Paging e Group Listening e Public Hold e Private Hold e Shared Line e Hot Desking e ACD e Zero sp touch e URL Note 1 Quick access functions like Intercom and Voicemail must be pre configured on your PBX in order to work on your phone Contact your system administrator for more information Users can connect the XP0020 to extend the number of DSS keys Line This key function is used to accept incoming calls and allows placing active calls on hold or resuming them It can also be used to make a call using a specific extension To configure the key as Line via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Line from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down list of Line When the value is Auto press the DSS key in the idle state to make a call the phone will select an available
43. e Enter hot key 3 Enterthe Current PWD New PWD and Confirm PWD Press the abc hot key to change the input method 4 Press the Save hot key to confirm the change or the Back hot key to cancel To change the administrator password via web user interface 1 Click on Security 2 Select admin from the pull down list of User Type Xorcom Ltd 43 WWW XOrcom com XPO120 Enterprise IP Phone Using the Advanced Phone Functions 3 Enterthe Current Password New Password and Confirm password Password Current Password User Type rusted Certs Select your type If you log in New Password as user you can only change vour own password If you login Server Certs Confirm Password as an administrator you can modify both the user s and admin s passwords 4 Click Confirm to save the change To change the user password refer to the steps introduced above Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot the phone via web user interface 1 Click on Phone gt Upgrade 2 Click Reboot to reboot the phone NOTE Preference Version O 7 l Firmware Wersion 65 61 0 40 Reset to Factory Setting Features Reset all the settings of the Hardware Version 10 0 0 4 phone to default configurations Upgrade Auto Provision Reset to Factory Reset To Factory Select and Upgrade Firmware Setting Select and upgrade the file from f the hard disk
44. e OK hot key to save the change or the Back hot key to cancel To adjust the volume when you are in an active call When Handset Headset Speakerphone mode is activated press the volume adjustment keys to adjust the volume to a comfortable level Ringer Volume You can adjust the ringer volume via phone user interface To adjust the ringer volume via phone user interface 1 Press Menu Settings Basic Settings gt Phone Volume 2 Select the Ringer Volume and then press the Enter hot key 3 Press the volume adjustment keys or navigation keys to adjust the volume Xorcom Ltd 11 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone 4 Press the OK hot key to save the change or the Back hot key to cancel You can also adjust the ringer volume by pressing the volume adjustment keys when the phone is idle Note When you adjust the ringer volume to O or press the Silence hot key when there is an incoming call the icon x will be shown on the LCD screen Ring Tones You can change the ring tone of your phone To change the ring tone of the phone via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Ring tones 2 Press the navigation keys to highlight the desired ring tone w 1 Ringlway 2 Ringe Wav 3 Ring wav Back Save 3 Press the Save hot key to save the change or the Back hot key to cancel To change the ring tone of the phone via web user interface 1 Clic
45. e of phone user interface and web user interface independently Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Contact with your system administrator for more information about loading language packs Xorcom Ltd 7 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone To change the language of phone user interface via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Language 2 Press the navigation keys to select the desired language 3 Press the Save hot key to save the change The language appears on the LCD will be changed to the one you have chosen To change the language of web user interface via web user interface 1 Click on Phone gt Preference 2 Select the desired language from the pull down list of WEB Language 3 Click Confirm to save the change Time and Date The time and date appears on the idle screen of the IP phone If the phone cannot obtain a time and date from the SIP server please contact your system administrator if the time or date is incorrect You can set the time manually or via the NTP server which is used to synchronize the time To change the Time and Date via the phone user interface 1 Press Menu gt Settings gt Basic Settings gt Time Date 2 If SNTP Settings is selected the phone will automatically get the time from the specific NTP server Press t
46. en press the Up Down navigation key to choose an entry 4 Press the DSS key which is configured as speed dial key Then press the pound key or the Send hot key to call out You can also dial up via web user interface 1 Click on Contacts Local Directory gt Contacts BlackList Xorcom Ltd 29 WWW XOrcom com XPO120 Enterprise IP Phone Using the Basic Call Functions 2 Click the number which you want to dial out and then the phone will dial out the number 3 Or click on Contacts Phone Call Info enter the number in the Dial a Number field select an account from the pull down list of Outgoing Identity and then click Dial to call out You can click Hangup to end the call Contacts CallInfo Note Call Panel Dial a Number 0704 10 2 1 199 v Outgoing Identity Password Dial Dialed List Index Date Time Local Identity Name Tel Number 1 rs 11 48 0704010 2 1 199 kame 6322 10 2 1 199 2 uas 11 46 0704610 2 1 199 kame 6322 10 2 1 199 2413333601 as i 3 Tues Oct 11 42 op1 broadworks 6322Das iop1 broadwo 11 rks net net TE 4 Lows 11 42 111123910211 6322 010 2 1 199 5 hoa 08 38 0704 10 2 1 199 63226010 2 1 199 24133336014 amp a i 6 Tues Oct 08 37 op1 broadworks 3605 amp as iopi broadwa ial rks net net PS 241333360 1Das 1234 as iop1 broadwo gt Tues Oct 08 37 op1 broadworks 1234as iop1 broadwo 11 rks net net 2413333601Das i 22308Das jo0p1 broadwo a Tues Oct 08 37 op1 broadw
47. er the dial interface each time you press a key Xorcom Ltd 17 WWW Xorcom com XPO120 Enterprise IP Phone Customizing Your Phone there are inquiring for a number It will show on the LCD screen and let the user to choose You can enable or disable the LDAP Lookup for PreDial Dial feature via web user interface To configure the LDAP via web user interface 1 Click on Contacts LDAP 2 Configure the corresponding options LDAP number filter Contacts LDAP Note Server Address 0 0 0 0 Port 389 Base UserName Password Max Hits 1 32000 30 LDAP name attributes LD amp P number attributes LDAP display name Protocol Version3 vi Search Delay 0 2000 ms LDAP lookup for incorning call Disabled x LDAP sorting results Disabled v LDAP lookup for PreDial Disabled m 3 Click Confirm to save the change Other Settings Key as Send Users can set a specific key or to act as the send key To configure the send key via phone user interface 1 Press Menu Features Key as Send Key as send 1 Key as send A Back Switch 2 Press the navigation keys or Switch hot key to select the desired send key or select Disable to disable this feature 3 Press the Save hot key to save the change or the Back hot key to cancel To configure the send key via web user interface 1 Click on Phone gt Features Xorcom Ltd 18 www xorcom com XP0120 E
48. ereeee e DO PROC OMS ELIO cio ioc cteucdepdeauie msacedaensinetoencinoases 39 A 40 DA co AA o e E ul A Ao er ere 40 TINS EO Ke SOMO ropita m tm 40 PCP AAA UT Tt 40 MILANESE esseeeoes esters deb due PROP o no PP o CE o eU EMI SUN DNE 41 A 42 An O 42 EISE NIS M ET NIETO RS 43 Is AAA oo LL 43 Administrator User PassWord MM L Gas 43 A C n 44 A e AAA nn A A o E 44 ExXpory Import Configuration File ais 45 AP O 45 IBI eig DINI MN OO A mmm 46 VA ea S E 1 EE E E E m 46 AN o o o 4 ARAN o O A 4 re PA Mo COPIER Ue In o o E A 47 DSS Keys Configuration sra es 48 nn A 49 Y IAN eeoa o Ela E o 49 1B m 50 BLE CI AM 50 pote a i m OO E 51 A A yg e e o PRE O o O E 51 Group To Usado illescas 51 S B qt io on viaieartnaseanet 32 TRUCE O AA e EU Um In e T AOE ORE 52 IBI 53 Bra qm A E T T E E E acne arames A ened E T A 53 Xorcom Ltd III www xorcom com PA AA EEA E 53 NE OU e a A o oe OE e 54 MI AA o E uo 54 EDAP A o oo e 54 A e e ne re PR E 9 5 A 55 OM BG c
49. erted call i e Mary s phone in example above with the History Info header will display the information of the first diverted party first encountered Xorcom Ltd 66 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions suppress DTMF Display This feature allows the suppression of DTMF display when a number is dialed during an active call When the Suppress DTMF Display is disabled and you press number keys during an active call the IP phone displays each digit as dialed in the LCD interface When the Suppress DTMF Display is enabled the IP phone will display instead of dialed digits immediately in the LCD interface during the call In addition you can enable the Suppress DTMF Display Delay to display for a dialed digit with a 400ms delay To configure Suppress DTMF Display via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Suppress DMTF Display 3 Select Enabled from the pull down list of Suppress DMTF Display Delay HideDTMF Enabled v HideDTMFDelay Enabled m 4 Click Confirm to save the change Tone Settings You can use the country tone or if you don t want to use the default one you can custom it by yourself You can define the frequency and time period of all the following tones e Dial e Ring Back e Busy e Congestion e Call Waiting e Dial Recall e Record e Info e Stutter e Message e Auto Answer T
50. ess Menu gt Settings gt Advanced Settings Phone Settings Keypad Lock and select Disable from the Keypad Lock field to unlock the keypad lock To enable keypad lock via web user interface Click on Phone Preference to do the relating change Refer to the instruction above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Xorcom Ltd 10 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone Audio Settings Volume Sender Volume You can adjust the sender volume of headset handset speakerphone via web user interface To adjust the sender volume via web user interface 1 Click on Phone gt Features 2 Enter the desired volume in the Headset Send Volume Handset Send Volume or Handfree Send Volume field Headset Send volume 1 53 29 Handset Send Volume 1 53 27 Handfree Send Volume 1 53 39 3 Click Confirm to save the change Receiver Volume You can adjust the receiver volume of handset speakerphone headset via phone user interface To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings gt Phone Volume 2 Select Handset Volume Speaker Volume or Headset Volume and then press the Enter hot key 3 Press the volume adjustment keys or navigation keys to adjust the volume Handset Volume HIE DLE Back Ok 4 Press th
51. f Close Power Light Icon Instruction The IP Phone displays different kinds of icons on its LCD You can refer to the following table for their meanings Icon Description i Flashes when the Internet is disconnected ec Account register failed eu Account registering e Account register successful Y Missed calls N Call in A Call out 2aB Input Method all letters and numbers Xorcom Ltd 3 www xorcom com XP0120 Enterprise IP Phone Overview Description Input Method numbers Input Method multi lingual letters in lower case Input Method multi lingual letters in upper case Call mute Call hold Voicemail SMS Call forward DND Do not Disturb Auto answer In handset mode DIE IE na a e e ll el 5 8 In headset mode r3 L MA X A In Speakerphone mode Ringer volume is O The recording feature cannot be started The recording cannot be stopped The recording box is full This call cannot be recorded e cuo The recording session is successfully started User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using web user interface in an Internet browser from your PC Refer to Configuration and Registration to get into the web user interface In many instances it is feasible to configure the phone via both phone and web user interfaces However some features can only be configured via either phone or web user interface Refer to t
52. he following table for differences Xorcom Ltd 4 www xorcom com XP0120 Enterprise IP Phone Overview The available configurations on Phone UI and Web UI Phone Options Phone UI Web UI Status IP MAC Firmware v v Network Phone Accounts Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings Dial Plan Tones DND Code V Emergency Sie A LUE SS Intercom Call Completion Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Logo Customization v Advanced Phone Functions Accounts Network Keypad Lock Reset to factory Set admin password Update Set AES Key Auto Provision LA lt lt lt Ss A e Wu C f Eee Xorcom Ltd 5 www xorcom com XP0120 Enterprise IP Phone Overview Phone Options Phone UI Web UI SIP Account User Option Account Active Label Display Name Register Name User Name Password SIP Server Register Status Server Option v SIP Server SIP Server Port Outbound Status Outbound Proxy Server Backup Outbound Proxy Server NAT Traversal STUN Status V STUN Server V Missed Call Log Auto Answer vV E E E S lt d Other Features Messages History Directory y Local Directory Blacklist Remote Phonebook Broadsoft WES Y E UL E Note 1 The above table only indicates most of
53. he navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Server1 Server2 and Daylight Saving respectively SHTP Setting 3 HTF Server co pool ntp org 3 If Manual Setting is selected the time can be set manually Press the navigation keys to highlight the option and enter the specific date and time Manual Setting 1DatelY M O 10 Hoz Hor 2 Time H M S en ee Fs Back 8Save 4 Press the Save hot key the time appears on the idle screen will be changed Press the Back hot key to return to the previous screen To configure the time format via the phone user interface 1 Press Menu 5Settings Basic Settings gt Time Date Time Date Format 2 Pressthe navigation keys or Switch hot key to select the desired time format from the Clock field Xorcom Ltd 8 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone 3 Press the navigation keys or Switch hot key to select the desired date format from the Date Format field The IP phone can support 7 kind of date display format 4 Press the Save hot key to save the change and return to the previous screen To configure time and date via web user interface Click on Phone gt Preference to do the relating change You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Refer to the instruction above for the parameters
54. hone sends RTP to a preconfigured multicast address es IP port Any phone in the local network then listens for RTP on the preconfigured multicast address es IP port For both sending and receiving of the multicast RTP there is no sip signaling involved The phone receiving RTP will display the preconfigured listening multicast label Label to the user Note Multicast RTP is one way only from sender to the multicast address es receiver For outgoing RTP multicasts all other existing calls on the phone will be put on hold Group Listening This key function allows you to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen by using handset headset Meanwhile the others nearby can listen by using speaker You can get back to the previous mode by pressing the key again If the current mode is handset or headset users can press the Speaker key to open or close the group listening function To configure the key as Group Listening via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Group Listening from the pull down list of Type 4 Click Confirm to save the change Xorcom Ltd 59 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Public Hold This key function allows particular BLA group to hold or retrieve a call
55. istory account settings etc will be lost You need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured manually unless mass provisioning is used Export Import Configuration File To Export Import configuration file via web user interface 1 Click on Phone Configuration 2 Scroll to Export Import Config field 3 Click Export to export the file to your local system 4 Click Browse and select a configuration file on your local system and then click Import to import the configuration file It takes a few minutes to finish the process please do not power off during the process or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware If you require updating the phone s firmware please contact your system administrator for more information You can only update the firmware via web user interface To update the firmware manually via web user interface 1 Click on Phone gt Upgrade 2 Scroll to Select and Upgrade Firmware field and click Browse to select a firmware file on your local system 3 Click Upgrade to update the firmware Please do not power off during the updating process To update the firmware automatically via web user interface 1 Click on Phone Auto Provision Xorcom Ltd 45 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 2 Co
56. istrator for more information Network Settings Click on Network gt Basic gt WAN DHCP By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP Address sub mask gateway and DNS server Static IP Address If your phone cannot contact a DHCP server for any reason you need to enter the network settings manually via Static IP Address Please contact your system administrator for more information PPPOE If you are using the xDSL Modem you can connect your phone to the Internet via PPPoE mode Please contact your ITSP for the User Name and Password for Internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your system administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Xorcom Ltd X www xorcom com Click on Account gt Basic on the web user interface you will find the following parameters Fea Desin When you have finished the Network and Account Setting configuration the Register Status Icons will show on the idle screen Registered successfully Register failed F3 Registering When all accounts register fail phone will display No Service by default When the phone reboot it will register automatic
57. k on Phone gt Preference 2 Select the desired ring tone from the pull down list of Ring Tones 3 Click Confirm to save the change Note You can delete a ring tone by selecting the desired one from the pull down list of Ring Tones and clicking the Del button The ring tone file of system cannot be deleted To specify ring tone for account via web user interface 1 Click on Account gt Basic 2 Select the desired ring tone from the pull down list of Ring Tones 3 Click Confirm to save the change To upload a ring tone via web user interface 1 Click on Phone gt Preference 2 Scroll to Upload Ringtone field 3 Click Browse to select a ring tone file from your local system 4 Click Upload to upload the file 5 Click Confirm to save the change Xorcom Ltd 12 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters cannot be included in the file name The size of the ring tone file cannot exceed 100K Codec Selection The IP phone supports the following audio codecs G722 G723 53 G723 63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA You can enable or disable the desired codecs via web user interface Contact your system administrator for more information about the codecs To enable disable the codecs via web user interface 1 Cli
58. m can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate there are new voice messages coming e The Message key LED will be lighted To configure the voice mail code via phone user interface 1 Press Menu Messages Voice Mail gt Set Voice Mail 2 Press the navigation keys to access the account which you want to set enter the code voice mail code in the proper field 3 Press the Save hot key to save the change or the Back hot key to cancel Note Contact your system administrator for the connecting code Different systems have different codes To retrieve voice mails via phone user interface 1 Press E directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system Xorcom Ltd 36 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone Text Message You can retrieve the text messages in the same way as Voicemail To retrieve the text messages via phone user interface 1 Press Menu gt Messages gt Text Message 2 Press the navigation hot key to highlight the options You can read the message in the Inbox Sentbox
59. me confirm whether to delete the entry Xorcom Ltd 14 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone 4 Press the OK hot key to confirm the operation or the Cancel hot key to cancel To move a contact to the blacklist via phone user interface 1 Press Dir gt Local Directory 2 Select a group and then press the Enter hot key 3 Press the navigation keys to highlight the desired entry press the Option hot key and scroll to Move to Blacklist and then press the OK hot key 4 Press the OK hot key to save the change or the Cancel hot key to cancel Contact List Detail Delete It will pop up a warning frame confirm whether to move the entry to blacklist 5 Press the OK hot key to confirm the operation or the Cancel hot key to cancel Note If a contact is moved to the blacklist then the call from this contact cannot get through To search a contact via phone user interface 1 Press Dir gt Local Directory 2 Select a group and then press the Enter hot key 3 Enter the query condition using the keypad it will turn to the search interface automatically and search the qualified entry amp 234 You can also search a contact by pressing Dir Local Directory press the Search hot key and enter the query condition in the Search field To add delete edit move the contacts via web user interface Click on Contacts Local Directory Contacts to do the relating change Refer to the
60. n Note In the web user interface you can enter pickup code in the Extension field to enable the pickup function For example if you enter 212 in the Value field and enter the pickup code 83 in the Extension field when there is an incoming call to 212 press the BLF DSS key the call is picked up by the phone BLF List This key function can monitor the list status you can add accounts to the monitored list the server sends messages to the phone to decide which account BLF list to be monitored To configure BLF List feature via web user interface 1 Click on Account Advanced 2 Enter the BLF List URI in the BLF List URI field 3 Enter the BLF List Code in the BLF List Code field 4 Enter the BLF List Barge In Code in the BLF List Barge In Code field 5 Click Confirm to save the change To configure BLF List key via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select BLF List from the pull down list of Type Xorcom Ltd 50 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 4 Selected a line this functionality will be applied to from the pull down list of Line 5 Click Confirm to save the configuration Voice Mail This key function is configured as Voicemail which allows you to retrieve voicemail quickly by pressing this key To configure the key as Voice Mail via web user interface 1 Click on DSS Keys gt Memory Keys 2
61. n allows you to achieve the call recording capability during the conversation when follows the voice prompts 1 During a conversation press the DSS key to start recording 2 Enable the Recording function the recording icon will be flashing on the LCD 3 Press the DSS key again to disable the recording function the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To configure the key as URL Record via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select URL Record from the pull down list of Type 4 Enter the server URL in the Value field 5 Click Confirm to save the change Note During a conversation press this type of DSS key to start the recording process if the other party hangs up the phone will turn to idle state Multicast Paging Multicast is the delivery of a message or information to a group of destination simultaneously in a single transmission from the source creating copies automatically in other network elements A multicast paging is essentially a predefined broadcast address that the phone is programmed to listen to Each phone can be configured to listen to as many as 10 different multicast IP addresses The priority of the IP Addresses is equivalent to the stream priority 1 is the highest 10 is the lowest Streams with higher priorities will overlap those with lower priorities Users c
62. ncel To enable Auto Answer via web user interface 1 Click on Account gt Basic 2 Select Enabled from the pull down list of Auto Answer 3 Click Confirm to save the change You can also configure the delay time before auto answer seconds To configure Auto Answer Delay via web user interface 1 Click on Phone gt Features 2 Enter the desired value in the Auto Answer Delay field 3 Click Confirm to save the change Xorcom Ltd 22 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone Missed Call Log You can configure whether to save the missed calls to the call history record or not To configure Miss Call Log via web user interface 1 Click on Account gt Basic 2 Select Enabled Disabled from the pull down list of Missed Call Log 3 Click Confirm to save the change Broadsoft Call Log This feature allows you to download call history from the server To configure Broadsoft Call Log via phone user interface 1 Press Menu gt Features gt Broadsoft Settings Menu gt CallLog Settings 2 Press the navigation keys or Switch hot key to select the desired call log item from the CallLog Item field 3 Enter the display name server port user name and password in the proper fields 4 Press the Save hot key to save the change or the Back hot key to cancel To configure Call Log via web user interface 1 Click on Contacts Call Log 2 Select the desired call log account from the pull down lis
63. nfigure the relating settings PNP Active DHCP Active Custom Option Server URL Common AES Key MAC Oriented AES Key Repeatedly Interval etc 3 Click Confirm to save the change The phone will check the server for a new firmware in a specific time and update automatically if there is a new firmware 4 You can also update the firmware immediately by clicking Autoprovision Now To configure Auto Provision via phone user interface 1 Press Menu gt Settings gt Advanced Settings gt Auto Provision 2 Enter the URL User Name and Password 3 Press the Save hot key to save the change or the Back hot key to cancel Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000000000 cfg or mac cfg files on the server uses can open the webpage of your IP phone To configure AES Key via web user interface 1 Click on Phone gt Auto Provision 2 Enter the values in the Common AES Key and MAC Oriented AES Key fields 3 Click Confirm to decryption the files and upgrade to the new version Note Contact your system administrator for the decrypt password To configure AES Key via phone user interface 1 Press Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Set AES Key and then press the Enter hot key 3 Enter the common and the MAC oriented AES keys in the Common and MA
64. nge Local Group This key function allows you to access Local Group quickly Press the DSS key in the idle state then you can enter the Local Group interface To configure the key as Local Group via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Local Group from the pull down list of Type 4 Select a group from the pull down list of Line 5 Click Confirm to save the change Xorcom Ltd 53 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions XML Group This key function allows you to access the XML Group quickly Press the DSS key in the idle state then you can enter into the XML Group interface To configure the key as XML Group via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select XML Group from the pull down list of Type 4 The default value in the pull down list of Line is N A If you pre configure the remote phone book then you can select a remote phone book to specify the group from the pull down list of Line 5 Click Confirm to save the change XML Browser Xml browser is a simple browser feature which is based on xml language and http https service you can use tools such as php javascript etc accordance with the established syntax to generate server side functions dynamically to meet the need of the user xml file and then download it to phone by http https Using xml browser cu
65. nnnnnononnnnnononnnnnnnos 70 A H Pa Xorcom Ltd IV WWW XOrcom com Getting Started Packing List The following components are included in your package e Enterprise IP Phone o c c ce c c ce c c c c 00000000000 00000000000 00000000000 Phone Stand e Power Adapter Xorcom Ltd V www xorcom com Xorcom Ltd VI WWW Xorcom com Handset amp Handset Cord a AS SS IA C M NUT f SS O AG A 9 SE S Zn ANS o M MAA Y Ethernet Cable e Quick Installation amp Quick Reference 7 e CD ROM Optional Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the Stand e Connect Handset and Headset e Connect Network and Power Xorcom Ltd VII WWW XOrcom com 1 Attach the Stand as shown below Wallmount Method 2 Connect Handset and Headset as shown below if A LS in Xorcom Ltd VIII www xorcom com 3 Connect Network and Power You have two options for power and network connections Your system administrator will advise you on which one to use AC Power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an elec
66. nterprise IP Phone Customizing Your Phone 2 Select the desired send key from the pull down list of Key As Send 3 Click Confirm to save the change You can enable or disable the Send Pound Key feature when the pound key is configured as send key When the Send Pound Key feature is enabled you can enter without being dialed out When the Send Pound Key feature is disabled the dialed number will be dialed out immediately after pressing the pound key To enable disable Send Pound Key feature via web user interface 1 Click on Phone gt Features 2 Select the desired send key from the pull down list of Send Pound Key 3 Click Confirm to save the change Hot Line To configure hot line number via phone user interface 1 Press Menu gt Features gt Hot Line 2 Enter the hotline number and hotline delay in the Number and HotLine Delay fields 3 Press the Save hot key to save the change When you pick up the handset or press it will dial out the number automatically if you do not press any key in the pre set time specified in the HotLine Delay field To configure hot line number via web user interface 1 Click on Phone gt Features 2 Enter the hotline number and hotline delay in the Hotline Number and Hotline Delay fields 3 Click Confirm to save the change Headset Prior Headset prior allows the phone to use headset in priority To place a call using Headset Prior enable the Headset Prior feature
67. ntil unlocked You cannot access the menu of the phone Function Keys The hard function keys cannot be used until unlocked You cannot access the History Message Conference Hold Mute Transfer Redial 4 X keys volume adjustment keys navigation keys DSS keys and the hot keys All Keys All of the keys cannot be used until unlocked You can only use the phone to answer the incoming calls Lock amp Answer All of the keys except the Menu hot key cannot be used until unlocked The incoming calls will be answered automatically and cannot end the call by your party To enable keypad lock via phone user interface 1 Press Menu Settings Advanced Settings enter the password and then press the Confirm hot key 2 Select Phone Settings Keypad Lock 3 Press the navigation keys or Switch hot key to select the desired keypad lock 4 Press the Save hot key to save the change or the Back hot key to cancel If keypad lock is enabled the icon i will be displayed on the top right corner of the idle screen If the keypad lock type is Lock amp Answer an additional icon AA will be displayed next to the keypad lock icon To unlock the phone via phone user interface 1 Press the Menu hot key then you are prompted for the password 2 Enter the password and then press the Confirm hot key the phone will be unlocked The icon will disappear from the idle screen 3 If the keypad lock type is Lock amp Answer you should pr
68. o edit the tone filed via web user interface 1 Click on Phone Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 Xorcom Ltd 67 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 3 Click Confirm to save the change Note 1 Contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via web user interface 1 Click on Phone Voice 2 Set the following parameters shown in the table Parameter Echo canceller VAD CNG JITTER BUFFER Type Delay Description Defines whether to enable the echo canceller Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly To choose the type of JITTER BUFFER adaptive or Fixed To set the Min Delay Max Delay and Normal Delay parameter 3 Click Confirm to save the change Ring
69. of Type Xorcom Ltd 51 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions 4 Enter the feature code for example 79 in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Call Park This key function allows you to place a call on hold at one phone and then retrieve the parked call from any other phone When the conversation which is monitored is transferred to an unused extension you can press this key to retrieve the call To configure the key as Call Park via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Call Park from the pull down list of Type 4 Enter the feature code for example enter 681234 68 is the call park code and the 1234 is the extension you want to park in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change 7 Retrieve the parked call by dialing the call park retrieval code and the parked extension from any other phone Intercom This key function is useful in an office environment as a quick access to connect the operator or the secretary Before configure the Intercom DSS key enable Intercom Allow via web user interface Refer to Intercom for more information To configure the key as Intercom via web user interface 1 Click on DSS Keys g
70. on To configure the key as Transfer via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Transfer from the pull down list of Type 4 Enter the extension you want to forward to in the Value field During a conversation press this key the phone will blind transfer the call If you leave the Value field blank the DSS key acts as a Tran hot key 5 Click Confirm to save the change You can forbid the DSS key from performing Blind Transfer via web user interface by Clicking Phone gt Features and select Disabled from the pull down list of DsskeyBlindTran Hold This key function allows you to hold or retrieve a call during the conversation To configure the key as Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 2 Select Hold from the pull down list of Type 3 Click Confirm to save the change DND This key function allows you to activate the DND function immediately when you press the DSS key Press it again to deactivate DND mode To configure the key as DND via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select DND from the pull down list of Type 4 Click Confirm to save the change Xorcom Ltd 56 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Redial This key function allows you to access the Dialed Calls interface when press the DSS key
71. one or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Answer hot key to answer the call or press the Reject hot key to refuse it How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation Xorcom Ltd 72 www xorcom com XP0120 Enterprise IP Phone Trouble Shooting How to send SMS You could edit the SMS in the Menu gt Messages gt Text Message Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone Click on Phone gt Upgrade 2 Scroll to Select and Upgrade Firmware field and then select a file from your local system 3 Click Upgrade to update the firmware Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ITSP This manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V61 0 Xorcom Ltd 73 WWW XOrcom com
72. ork device to advertise its identity and capabilities on the local network Enable LLDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VLAN in switch To configure LLDP settings via web user interface 1 Click on Network gt Advanced 2 Scroll to LLDP field and then select Enabled from the pull down list of Active uso 0 Basic Active Enabled v VLAN Advanced A VLAN is a logical local area Packet Interval 120 Scope 3600s network or LAN that extends Laia a Cue teacitinw l E ORI 3 Enter the corresponding packet interval in the Packet Interval field 4 Click Confirm to save the change HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via phone user interface 1 Press Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Network and then press the Enter hot key 3 Scroll to Webserver Type and then press the Enter hot key 4 Press the navigation keys or Switch hot key to select the transmission mode 5 Press the Save hot key to save the change or the Back hot key to cancel To configure HTTPS settings via web user interface 1 Click on Network gt Advanced gt WebServer 2 Scroll to WebServer field and then select the
73. orks 2238m amp as iop1 broadwo 11 rks net net AR 2413333601Das i 6322Das jopl1 broadwo a Tues Oct 09 36 op1 broadworks 6322 as iop1 broadwo ilal rks net net AR 2413333601Das i 101 as iop1 broadwor 10 es 09 36 op1 broadworks 101 as 7 iL proacwor When number entered is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone To enable Password Dial via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of PswDial PswPrefix PswLength PswDial Enabled v 3 Enter the password prefix in the PswPrefix field 4 Enter the password length in the PswLength field 5 Click Confirm to save the change Xorcom Ltd 30 www xorcom com XP0120 Enterprise IP Phone Using the Basic Call Functions Call Completion Have you encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation in time Call Completion can help you to solve this problem To enable Call Completion via phone user interface 1 Press Menu gt Features gt Call Completion 2 Press the navigation keys or Switch ho
74. phone functions rather than all of them Refer to the relating parts for more information Xorcom Ltd 6 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone user interface or the web user interface This option allows you to review e Network status IP Address Mac Address Gateway DNS WAN LAN etc e Phone status Model Hardware version Firmware version Product ID MAC etc e Accounts The 3 SIP accounts status To check the phone status via phone user interface 1 Press fv or the Menu hot key and then select Status 2 Press the navigation keys to scroll through the list and check the specific one To view the phone status via web user interface 1 Openthe web browser on your PC and then input the IP Address of the phone e g http 192 168 3 35 2 Enter the username and password default username and password for administrator are admin admin to login the web user interface 3 Click Status to check the status Language The default language of phone user interface is English The default language of web user interface depends on your computer s operation system It will automatically match the language with your computer and browser It supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the languag
75. physically connect your headset and press the Headset key to activate it for use Press the desired numeric keys to place a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the Headset key to activate it for use press the Answer hot key to receive a call will now connect to the headset automatically To enable Headset Prior via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Headset Prior Xorcom Ltd 19 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone 3 Click Confirm to save the change Note The headset icon on the LCD screen or the Headset key in steady green indicates that the headset mode is activated Dual Headset Dual headset allows users to use two headsets To use this feature you must connect your headsets to headset jack and handset jack respectively Once the phone joins in a call people with the headset connected to the headset jack has a full duplex conversation other people with the headset connected to the handset jack are only allowed to listen To enable Dual Headset via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to save the change Anonymous Call Anonymous call allows you to block the identity and phone number from showing up to the
76. r Disabled from the pull down list of Allow Mute 3 Click Confirm to save the change Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold retrieve a call 1 Press I or the Hold hot key to put your active call on hold 2 Ifthere is onis one call on hold press orthe Resume hot key to retrieve the ke call 3 Ifthere are more than one call on hold press the Up Down navigation key to select a Call and then press CJ or the Resume hot key to retrieve the call The phone will beep softly to remind you that you have calls on hold if Play Hold Tone feature is enabled Xorcom Ltd 33 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions To enable Play Hold Tone feature via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Play Hold Tone 3 Enter the delay time in the Play Hold Tone Delay field 4 Click Confirm to save the change Note When the call is placed on hold put down the handset will change the conversation to the Speakerphone mode instead of ending the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via phone user interface 1
77. r Switch hot key to select Enable Disable from the Intercom Tone field to set whether to play ring tones when there is incoming Xorcom Ltd 32 WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions intercom calls to your extension 5 Press the navigation keys or Switch hot key to select Enable Disable from the Intercom Barge field to set whether to answer the incoming intercom calls during a conversation If the option is enabled when there is an incoming intercom call to your extension and you are on an intercom conversation it will refuse the call automatically Otherwise it will put the current call on hold and answer the incoming intercom 6 Press the Save hot key to save the change or the Back hot key to cancel During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call You cannot be heard by the other party but still hear all other parties while mute is enabled When you press the Mute key all of the conversation will be muted To mute resume a conversation Press during a conversation to mute the call the icon e will be shown on the r LCD screen and the power indication LED will blink Press x again to get the phone return to normal conversation You can configure via web user interface to enable or disable the Mute feature To enable disable Mute feature via web user interface 1 Click on Phone gt Features 2 Select Enabled o
78. rations above you can press the switch key1 to turn to the next page on the Expansion Module and then use the last 19 programmable keys You can also then press the switch key21 to turn back to use the previous 19 programmable keys For more information about configuring the keys refer to DSS Keys Configuration Xorcom Ltd 71 WWW Xorcom com XP0120 Enterprise IP Phone Trouble Shooting Trouble Shooting I cannot register to the server 6 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 7 Check your gateway 8 Check your DNS server 9 Make sure your account information is the same as you have got from your ITSP 10 Check whether the SIP server is on 11 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call I cannot hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to change the time Select the time z
79. ribution ACD feature for specific servers The ACD feature allows the ACD system to distribute calls from a queue to registered IP phone users agents To use the ACD feature on the phone the user should pre configure a DSS key as ACD key To configure an ACD key via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select ACD from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down list of Line 5 Click Confirm to save the configuration Once the user wants to subscribe to a queue in order to receive incoming calls the user presses the ACD key The LCD screen prompts the user to specify the following information e User ID the phone number s used to login into the queue e Password the password used to login to the queue When ready to receive calls from the server the phone user logs into a queue and changes the phone status to available manually using the IP phone UI press the DSS Xorcom Ltd 61 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Key again to enter to the ACD Status page then select the phone status as Avallable Unavailable If the phone is set to Available then the server begins to distribute calls to this phone Note ACD feature is not available on all servers Contact your system administrator for more information Zero sp touch You can also press the DSS key whi
80. so Uh A OM trenes 23 BP Or MON OS unica 24 BO ri iced 24 Ea Teo A ss es ts ce eo on En 25 AA A e e Per RO OE E o 29 Bre los qr 25 A E x o mi sise cr E E A E EA E A A 26 BOCE O a A A baat E E E e A 21 Feature Synchronisation coe eits hers e poro e rien Sd bU po esu MdL PR E ERU Pe PEU oU AREE 2d A 27 inris TN 28 Using the Basic Call Functions eee ee eee eee e ee eee 29 hu ELS Bc C 20 AU c E AA E AANE AI A tea AAAA T T 29 RM IV OG E E PP PIE PER A 29 Ig won D aa E E cance eeceeeseenaneuesuecewecceectace eecteeseesantuereecececeeectedevecoes 30 A ee oe ieina 31 P WIEN EPI Call ro os 31 Answering an Incoming Call oooooononnnnncnnnnnnnnnononononononononnnnnnnnnononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnos 31 Denying an Income Call aca 31 rr o E E 31 RNA A A ae 32 so a A a 32 Dit Ace Callate 33 INS eae er E ooo A A o 33 E A nn 33 AAA e E Oi oO UA 34 Call TAS rta 34 As A E E eee E A ecb T E A E E E T 35 Network CONECTE E PE E A 35 Xorcom Ltd II WWW XOrcom com A AA E 36 NO Lo AM OPERA o 36 Text Ness riders od Using the Advanced Phone Functions ecc ce
81. stomers can achieve the customized features such as weather information stock information date of inquiry access to address book google search news browsing playing music etc To configure the key as Xml Browser via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select XML Browser from the pull down list of Type 4 Enter the URL address you want to connect to in the Value field 5 Click Confirm to save the change LDAP This key function allows you to access LDAP quickly Refer to LDAP for more information To configure the key as LDAP via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select LDAP from the pull down list of Type 4 Click Confirm to save the change Then press this key in the idle state will enter into the contact search interface Xorcom Ltd 54 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Broadsoft Group This key function allows you to access Broadsoft Group Press the DSS key under the idle state then you can enter into the Broadsoft Group interface To configure the key as Broadsoft Group via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Broadsoft Group from the pull down list of Type 4 The default value in the pull down list of Line is N A If you pre configure the Broadsoft Group then you can select a Broadsof
82. t Advanced 2 Enter the value of Music on hold server Music on hold server sip 2010192 168 1 10 3 Click Confirm to save the change Note 1 Syntax of the Music on hold server is the same as which of SIP URI 2 All involved parties cannot use encrypted RTP SIP Diversion Display When an outgoing call from the phone is being diverted to another party i e via call forward the phone will display the Caller ID of the new party Similarly the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY INFO header Call Diversion example 1 Alice calls John 2 John s phone is busy 3 John s phone forwards the incoming call to another party Mary 4 Alice s phone displays the Caller ID of the new party Mary 5 Mary s phone receives a call and displays the caller ID of the initiator Alice and the diverted party John Note 1 Diversion is not available on all servers Contact your system administrator for more information Redirected call information is sent by SIP message in the Diversion header per draft levy sip diversion 08 or the HISTORY INFO header per RFC 4244 It depends on the server Multiple diversions may take place on the phone The phone receiving a diverted call i e Mary s phone in example above with the Diversion header will display the information of the last diverted party last encountered The phone receiving a div
83. t Group to specify the group from the pull down list of Line 5 Click Confirm to save the change Conference This key function allows you to conference another party during a conversation To configure the key as Conference via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Conference from the pull down list of Type 4 Enter the number you want to conference in the Value field 5 Click Confirm to save the change You can press the DSS key in the idle state to speed dial the number specified in the Value field Forward This key function allows you to forward a call to other account Press the DSS key in the idle state the phone will turn to the Always forward configure interface then you can configure the Forward to number when there is any call to the extension will be forwarded to the configure number automatically To configure the key as Forward via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Forward from the pull down list of Type 4 Enter the extension you want to forward to in the Value field If you leave the Value field blank the DSS key acts as a Fwd hot key 5 Click Confirm to save the change Xorcom Ltd 55 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions Transfer This key function allows you to perform the Blind Attended Semi Attended Transfer during a conversati
84. t Memory Keys 2 Select the desired DSS key 3 Select Intercom from the pull down list of Type 4 Enter the extension number you want to intercom in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Note Intercom feature is not available on all servers Contact your system administrator for more information Xorcom Ltd 52 WWW XOrcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions DTMF This key function allows you to send out the desired DTMF number during the conversation The number needs to be set in advance To configure the key as DTMF via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select DTMF from the pull down list of Type 4 Enter the specific number in the Value field 5 Click Confirm to save the change Prefix This key function allows you to dial a call with the prefix number When press the DSS key in the idle state the phone will be ready to make a new call and show up the prefix number which you ve set previously on the dial interface You can enter other digit and then dial out To configure the key as Prefix via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Prefix from the pull down list of Type 4 Enter the specific number in the Value field 5 Click Confirm to save the cha
85. t key to select Enable from the Call Completion field 3 Press the Save hot key to save the change Answering a Call Answering an Incoming Call 1 If you are not on an active call lift the handset to answer it using the handset or press to answer it using the speakerphone or press C to answer it using the headset E 2 If you are on an active call the LCD will prompt Incoming Call xxx Press the Answer hot key to answer the new call or the Reject hot key to refuse it During the conversation you can alternate between the Headset Handset and Speakerphone modes by pressing the corresponding key or picking up the handset Denying an Incoming Call Press the Reject hot key or X key to deny the incoming call directly DND Press DND hot key to active DND Mode Further incoming calls will be rejected and the LCD will display the EE icon Press DND hot key again to deactivate DND mode You can find the incoming call record in the Call History To activate DND mode via phone user interface Press DND hot key when the phone is idle To deactivate DND mode via phone user interface Press DND hot key again to deactivate the DND mode Xorcom Ltd 3l WWW XOrcom com XP0120 Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number such as a cell phone or voice mailbox The following call forwarding events can be configured e Always
86. t of CallLog Item 3 Enterthe display name server port user name and password in the proper fields 4 Click Confirm to save the change To access Call Log via phone user interface 1 Press Menu gt History Type gt Network CallLog 2 Select the desired call log item and then press the Enter hot key to download the call log Logo Customization You can upload your own logo which will be displayed on the idle screen To customize the logo via web user interface 1 Prepare the desired the logo file which is in DOB format max pixels 132 26 black amp white picture 2 Click on Phone gt Features on web user interface 3 Select Custom Logo from the pull down list of User Logo Xorcom Ltd 23 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone 4 Press Browse to select a file from you local system 5 Press Upload to upload the file 6 Reboot the phone Then the desired logo will be displayed on the idle screen Note 1 You can also upload the logo by AUTO PROVISION 2 Users can set a logo to be a System Logo or a Custom Logo via web user interface and the Custom Logo can be deleted Programmable Keys The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs To configure the programmable keys via web user interface 1 Click on DSS Keys gt Programmable Keys Memory Key
87. to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 seconds Select the DTMF type You can only configure these settings via web user interface 1 Click on Account 2 Select the desired account 3 Click on Advanced to do the relating settings Contact your system administrator for more information Xorcom Ltd 30 www xorcom com XP0120 Enterprise IP Phone Using the Advanced Phone Functions TES TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS and SRTP Set the transport as TLS and the SRTP as On the IP phone UI will display the connecting and ring back interface If the reception also set the transport as TLS then IP phone UI will display the icon ii on both sides To configure TLS via web user interface 1 Click on Account Basic 2 Select the desired account from the pull down list of Account 3 Select TLS from the pull down list of Transport 4 Click Confirm to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available To configure DNS SRV via web user interface 1 Click on Account Basic 2 Select DNS SRV from the pull down list of Transport 3 Click Confirm to save the change Network Setting PC Port Setting
88. tomatically which can be use to switch to the next page and continue to show up other keys Live Dialpad The feature defines whether to dial out the dialed number automatically To configure Live Dialpad via web user interface 1 Click on Phone gt Preference 2 Select Enabled or Disabled from the pull down list of Live Dialpad 3 Click Confirm to save the change Replace Rule A dial plan establishes the expected number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial O out the number will be replaced by 0086 automatically To configure Replace Rule via web user interface 1 Click on Phone gt Dial Plan gt Replace Rule 2 Toadd a replace rule enter the desired value in the Prefix Replace and Account fields and then click Add 3 To edit a replace rule select the entry update the information and then click Edit 4 To delete replace rules select the desired entries and then click Del 5 Click Save to save the change Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing a send key Xorcom Ltd 25 WWW XOrcom com XP0120 Enterprise IP Phone Customizing Your Phone To configure Dial now
89. trical power outlet 2 Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port DC 5V PC Connection Optional Power over Ethernet Connect the Ethernet cable between the Internet port on the phone and an available port on the PoE IEEE 802 3af compliant switch hub IEEE 802 3af compliant PoE Hub S witch PC Connection Optional Note 1 If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The phone can also share the network with other network device such as a PC personal computer It is an optional connection Xorcom Ltd IX www xorcom com Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact your system administrator or service provider for more information Configuring via Web Page Press the v key on the keypad of the phone to enter the status page and find out the IP address of the IP phone Enter the IP for example http 192 168 3 35 into the address bar of web browser The default login name and password for administrator are admin admin The default login name and password for user are user user Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Contact your system admin
90. ut Number 10 Account Action URL he SR A 2 Enter the block out numbers and accounts in the proper fields 3 Click Confirm to save the change Note 1 The numbers set in Emergency cannot use the Dial Plan 2 In the Account field you can enter 1 2 3 1 represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When the synchronize feature is enabled the change of DND or FWD feature will be synchronized between the device and the server To enable Feature Key Synchronisation via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Feature Key Synchronisation 3 Click Confirm to save the change Push XML Users configure the server s IP address on web page when phone receives request it will determine whether to display corresponding content on the phone sent by the specified server or not Xorcom Ltd 27 www xorcom com XP0120 Enterprise IP Phone Customizing Your Phone To configure Push XML via web user interface 1 Click on Phone gt Features 2 Enter the IP address in the PushXML Server IP field 3 Click Confirm to save the change WatchDog When WatchDog feature is enabled phone will auto reboot after 10 seconds if some important process of the phone crash When the feature is disabled the phone will not reboot To enable WatchDog via web user interface
91. ypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered and blink when someone calls in or there is a call on mute Hot Key The screen will display labels for these keys to identify their context sensitive functions DSS Key These keys are used for various functions such as Line Speed dial Intercom BLF and URL When the assigned function is enabled the corresponding LED will be on DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Xorcom Ltd 1 www xorcom com XPO120 Enterprise IP Phone Overview Navigation Keys Press the navigation keys to navigate in the display menus confirm or cancel actions Cancel Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type CAU Adjust the volume of the handset headset speaker and ring tone Activate the speakerphone mode during calls C Place and receive calls through an optionally connected headset the LED will be on when the phone is in Headset mode EC Mute audio transmission locally during calls Hard Feature Keys E rx Allow users to access the voicemail interface directly E A Enable a setup of conference E amp Place a call on hold or resume it E

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