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My Cloud Personal Storage Drive User Manual

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1. 108 11 Configuring Settings 000 cee eens 110 IST C EE EEEE as Bete eg ee ah aie fe ee eto ee ta oh ae T 110 NOWO e easi a Rive ae Sa aegis ale oS 119 DEMONIN ssa ie a testa Rete aes Be ata eae ee ee ee 125 NWiEGla 76 Beis nanas SS Ase eoa Ge ne On de Ae ee oe A 130 TNS rana Boat ong ets eee ee OM oe ae ee oes 131 POT AU Ol Sata sa 1p cette ti acae atin Gee aaar eas EOP ae as 134 Firmware Update nnana aeaa Bod aiueiwh fee wile A ae Oye ears 136 12 ADDGNGIX cs sine oe eae ware a aa Silk ee a eee 139 Appendix A WD My Cloud EX4 Quick User Guide 139 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL TABLE OF CONTENTS ii Appendix B Joomla Setup Guide 0 0 0 0 ee 144 Appendix C phpBB Setup Guide nananana aaa 148 Appendix D Supported RAID Modes anaana aaaea cee eee 153 Appendix E RAID Migrations 2 0 0 0 00 ee 153 Appendix F Safe Mode Firmware Update Procedures 154 13 Regulatory and Warranty Information 155 Regulatory Compliance n sasaaa ea ea 159 Warranty Information All Regions Except Australia New Zealand 156 Warranty Information Australia New Zealand only Lov 14 MOX ceina a ay bar aye e be tae eee ane 159 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE TABLE OF CONTENTS iii USER MANUAL IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Inst
2. 1 To add a user click the plus sign in the lower right of the panel Note When you enter the email address on the Add User screen a new account is created for wdmycloud com An email is sent to the email address entered with instructions on how to access wdmycloud com for cloud access WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 29 USER MANUAL THE DASHBOARD AT A GLANCE 2 Enter the required information and click Next 3 To assign a password click the toggle button W enter a password then confirm your password Click Next 5 Enter the Quota Amount or leave the values blank for unlimited space then click Save You ve added a new user Apps The Apps panel displays the apps currently installed on your WD My Cloud EX4 device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 30 USER MANUAL THE DASHBOARD AT A GLANCE 1 To view the installed apps click the arrow in the lower right of the panel to display Note To install an app see Managing Apps on the WD My Cloud EX4 on page 83 iy To return to the Home page click Close Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud EX4 device There are three types of alerts ibe en Informational Informational alerts keep you updated on non vital system information Example Reboot Required Warning Warnings presents a condition that might cause a problem in the future Example Net
3. PRODUCT OVERVIEW Product Overview About the System Features About the Online Learning Center Package Contents Pre installation Instructions Handling Precautions Product Components About the System The WD My Cloud EX4 personal cloud storage system is a high performance system providing secure wireless access to your media and files from any computer tablet or smartohone when connected to a wireless router Connect this powerful system to your wireless router for shared storage on your home network and accessing your files from within and outside the home Share files with your Mac and PC stream media to your television through your DLNA enabled devices and access your files remotely with the WD My Cloud EX4 apps and web site This user manual provides step by step installation instructions and other important information about your WD product Translated versions and updates to this user manual can be downloaded from hito oroducts wd com updates For more information and news about this product visit our website at htto www wd cony Features Ultimate reliability from the trusted name in storage Built from the ground up with the quality and reliability you ve come to expect from WD and backed by a two year warranty My Cloud EX4 is a high performance four bay NAS for your home or small office It offers a robust all metal enclosure multiple RAID volumes easy drive installation and a full suite of apps for the p
4. WD My Cloud EX4 Personal Cloud Storage User Manual WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at http support wd com If the answer is not available or if you prefer please contact WD at the best teleohone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at support wd com and choose from these topics Downloads Download drivers software and updates for your WD product a Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation helo for your WD product or software WD Community Share your thoughts and connect with other WD users Online Lea
5. Create a system report manually and send it to WD Requesting Automatic Support In the Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Request Support button Creating and Saving a System Report In the Create and Save System Report section 1 Click Create and Save This saves the file to your computer 2 If desired email the report to WD Technical Support Obtaining Other Support In the Support Resources section are links to additional resources To obtain the most recently updated user manual click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your WD My Cloud EX4 device with other users click the Forum link To see WD phone numbers and other contact information click the Contacts link WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 33 USER MANUAL THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud EX4 device The following table provides shortcuts to instructions for some common tasks How do l See Set up the device on my network page 9 Upload and back up content to the device page 52 Adding users page 35 Create shares page 48 Access content from the device public and private shares
6. About WD My Cloud Mobile App You are always connected to your personal cloud with your WD My Cloud mobile app Save valuable space on your iOS Android Windows or Blackberry devices with easy photo and video uploads directly to your personal cloud then securely access and share your memories from anywhere Have a public cloud account Conveniently expand your personal cloud with full access to your Dropbox or other cloud accounts Download the WD My Cloud EX4 mobile app from the Google Play or the Apple iTunes store With the WD My Cloud EX4 mobile app you can Open and view the important files stored on your WD My Cloud EX4 device from anywhere without copying them to your mobile device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 92 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Show off the photos stored on your WD My Cloud EX4 device Connect to other cloud sites such as Dropbox Google Drive and Skydrive from your tablet or smartphone Stream and enjoy music and video files stored on your WD My Cloud device Note Video streaming performance is best over your LAN and when your mobile device is connected using Wi Fi wireless connections WAN streaming performance may be limited by upload speeds on your home Internet connection Share your presentations on your Apple or Android tablets Your WD My Cloud EX4 device supports most major file tyoes such as Microsoft Word documents Microsoft Excel spreadsheets and PowerPoint pre
7. Use the following steps to delete users from the WD My Cloud EX4 device 1 On the Set Up Group screen select the user you d like to delete in the left pane 2 Click the Remove Group icon Hi 3 In response to the confirmation message click OK The Group account is removed from the device and no longer displays in the Group account list WD MY CLOUD EX4 PERSONAL CLOUD STORAGE A7 USER MANUAL MANAGING USERS GROUPS AND SHARES About Shares o A share is an area on the WD My Cloud EX4 device for storing files similar to a folder or directory Note In this manual we use the terms share and folder interchangeably A share can be public so that all users can access the contents or private to limit access to selected users The Shares icon on the navigation panel displays a list of shares on the WD My Cloud EX4 device and enables the Administrator to manage shares and user access Note USB flash drives can be mounted as a share however they are not editable Viewing a List of Shares Click the Shares icon on the navigation bar to display a list of shares on the WD My Cloud EX4 device For each share name the description and the media serving and public access status display Use the following steps to view a list of shares 1 On the navigation bar click Shares to display the About Shares page O TimeMachineBackup O Human Resource O Marketing WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 48 USER MANUAL MANAG
8. WD s Online Learning Center provides the latest information instructions and software to help users get the most out of their personal cloud storage This web based guide offers step by step help with setting up remote access backing up data monitoring device status and more It s an interactive resource to walk users through installing and using their WD My Cloud EX4 device The Online Learning Center allows you to Learn about your new personal cloud storage product Download the latest software for your product Find in depth interactive information on how to explore each of your product s features Update your product whenever new features become available Access an always available resource online without a manual or CD WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 4 USER MANUAL PRODUCT OVERVIEW Package Contents WD My Cloud EX4 Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide WD My Cloud EX4 Personal Cloud Storage Device EE hed 4 J a lt i Pi r x a E ee oe X D AC adapter Ethernet cable Quick Install Guide For information on additional accessories for this product visit www shopwd com or www wdstore com Canada www shoowd ca or www wadstore ca Europe www shopwad eu or www wastore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit htto support wd com and see Knowledge
9. Click Login The WD My Cloud EX4 Dashboard displays WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 139 USER MANUAL APPENDIX The Dashboard Home Page The WD My Cloud EX4 Home page has an information bar at the top right an icon bar across the page and an instant overview of the status of the device s main functions and links for updating settings Logout Button Navigation Icons Status panels Navigation Icons a My Dashboard Home The Dashboard displays an instant overview of the features of the WD My Cloude EX4 device such as s main functions and links for updating settings Downloads The Downloads page allows you to download information uisng HTTP FIP or P2P downloads Web File Viewer The Web File Viewer allow manage the files and folders on the WD My Cloud EX4 device to which you have access Apps Access the apps available for your use These apps allow you to use your device more productively WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 140 USER MANUAL APPENDIX Viewing the Home Page The Home is your gateway to the WD My Cloud EX4 device From this page you can View the capacity of the device Quick status and links to download information Links desktop and mobile apps Built in applications to make your device more productive Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 device 1 To see detailed information click the arrow in
10. Joomla is an award winning content management system CMS which allows you to build Web sites and powerful online applications Joomla is one of the many apps available for use from your WD My Cloud EX4 device Provided in this section are the steps you ll need to setup Joomla Requirements Database e g MySQL FireBird MS SQL server oracle PostgreSQL SQLite If you re using phoMyAdmin as your SQL database ensure that you ve added the phpMyAdmin app to you My WD Cloud EX4 setting Up Joomla 1 Add the Joomla app to your WD My Cloud EX4 device see Adding an App on page 84 for information on adding an app to your device 2 Onthe App screen click Joomla in the left pane 3 Inthe Configuration URL field click the configuration URL link The Joomla Installation page displays 4 Select a language from the scrolling window This is the language that will be used during Joomla installation Joomla 2 5 6 Installation Steps Choose language Anta bpe Select Language 27 Preto stallion check Abikaaead South Aliga J Liters 4 Dintabass Genapycean Eenapyce Bulganss Basrapom 5 Fl Configeraion Bangal Pangiadesh Besangia Bot 6 Curai Catalan Kuraiah Sorani iss Crech Cech reguiblic Danigh DK Ergirih furnSrabea Engish Lirited kingdom pm 5 Soansh Espafcl iai Euskara Banya T Finish gria E a bee gofre reteeped onder he CPi General Pubit Loena 5 Click Nex
11. a Virtualized Volume to a target WD My Cloud EX4 9 contacting WD Technical Suppor ii creating a private share 51 a USB backup 53 a Virtualized Volume 77 25 113 29 19 an iSCSI target 73 an ISO Image 126 an ISO Share 127 internal backups 59 multiple users 39 new shares 49 remote backups 55 customer support 33 other 33 Customs Union 156 D Dashboard accessing for the first time 21 end user 140 Home Page 23 navigation icons 23 199 deep sleep 115 deleting anapp 86 an iSCSI target 75 an ISO Share 129 internal backups 61 Port Forwarding Services remote backups 59 USB backups 55 desktop icons 17 device capacity 25 health 26 profile 111 rebotting 133 status 25 Diagnostic Tests running 131 diagnostics system 26 Diagnostics Panel disabling an iSCSI target DLNA 103 iTunes 105 Disk Status about 81 dismissing a system alert 32 distributed file system settings DLNA about 108 disabling 103 enabling 103 rebuilding the database 105 rescanning the database 105 viewing media server information DLNA devices 108 Dynamic DNS 123 E editing group settings 46 shares 51 USB backups 55 user settings 41 ElephantDrive backing upto 62 enabling a backup 61 enabling 64 Amazon S3 64 an iSCSI target 74 cloud access for a user DLNA 103 125 26 74 117 104 88 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX ElephantDrive backup 61 ISCSIISNS Client
12. and your user settings See Saving a Configuration File on page 132 for information on saving your user settings WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 68 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Click Change RAID Mode at the bottom of the screen i Ss 4 Review the Warning message then click OK Waring 5 Select the RAID mode you d like to use for your WD My Cloud EX4 server Options include JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Spanning Combination of drives in a linear fashion to create one large logical volume WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 69 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 RAID O Data Is striped across multiple hard drives enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance RAID 1 Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails other s continue to read write data until the faulty hard drive is replaced RAID 5 Offers superior performance and protection by striping data across 3 or more drives and dedicating a quarter of each drive to fault tolerance RAID 10 RAID protocol in which data is written in stripes across primary disks that have been mirrored to
13. maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at htto support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration Serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 2 years in the Asi
14. 75 iTunes 105 end user guide 139 Energy Saver 115 deep sleep option LCD option 115 LED option 115 Power Recovery option 115 Power Schedule option 115 Web Access Timeout option energy saver settings 115 Environmental compliance China F Features 3 Firmware panel 26 firmware updates 26 FTP Access 122 G general settings 110 accessing 111 Active Directory settings cloud access 113 device profile 111 distributed file system settings energy saver settings 115 ISO mounting 125 language and clock settings Local Master Browser 124 Mac backup option 116 Network Profile settings Network Services settings Network settings 119 Network Workgroup Windows port forwarding 124 Recycle Bin settings services settings 117 workgroup 124 115 116 156 118 117 112 120 120 123 119 Getting Started with Online Setup Software 13 without Online Setup Software 18 group quota rules 43 groups 43 about 44 adding 45 assigning a user 43 assigning quotas to 47 assigning share access 46 editing settings 46 quota rules 43 removing 47 160 viewing 44 GS Mark 155 H hard disk viewing information 81 How dol 34 I ICES NMB 003 compliance icons navigation end user Important use enclosed Ethernet cable provided 10 importing multiple users 40 initiating an internal backup 60 installing mobile apps 93 WD My Cloud 93 WD Photos 91 installing WD My Cloud Desktop Mac 98 Windows 96 internal backu
15. CLOUD EX4 PERSONAL CLOUD STORAGE 84 USER MANUAL MANAGING APPS ON THE WD MY CLOUD EX4 Manually Adding an App If you have an app you d like to add that is not listed on the Add an App screen use the following steps to manually add that app to your WD My Cloud EX4 device Note WD recommends that you fully understand the nature of any app before you install it on your device 1 On the navigation bar click Apps to display the Apps screen CoD a 1 ta 2 Click in the lower left side of the screen 3 Scroll to the bottom of the Add an App screen then click the here link 4 Navigate to the app you d like to install on your device 5 Select the app then click Open 6 The selected app is added to your device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 85 USER MANUAL MANAGING APPS ON THE WD MY CLOUD EX4 Deleting an App Use the following steps to delete an app from your WD My Cloud EX4 device 1 On the navigation bar click Apps to display the Apps screen WD My Cloud EXA E Logout a 21 ta 2 From the Apps list in the left pane select the app that you d like to delete from the device 3 Click in the lower left side of the screen 4 In response to the confirmation message click OK The app removed from the device and no longer displays in the user account list Updating an App Use the following steps to update an app that you ve added to your WD My Cloud EX4 device 1 On the navigation bar
16. Click Save Active Directory Enabling this function allows you WD My Cloud EX4 device to join an existing windows domain Active Directory is disabled by default 1 To enable disable Active Directory click the toggle button W 2 Click Configure 3 Review the information on the screen then click Enable 4 Enter the following information User Name Enter the Active Directory server account name Password Enter the Active Directory server password WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 118 USER MANUAL CONFIGURING SETTINGS Remote Share Folder Enter the name of the remote folder where you d like to store your information or click Get Remote Share Folder then select the folder from the Select a Folder pull down list at the right of the field Workgroup Enter the name of the workgroup associated with the Active Directory Realm Name Enter the name of the Active Directory server domain name AD Server Name Enter the Active Directory server host name 5 Click Save Recycle Bin The Recycle Bin contains any files deleted from the WD My Cloud EX4 device To clear the recycle bin for your device click Clear Note Recycle Bin is only available for SMB protocols Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FIP access remote servers and workgroups WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 119 USER MANUAL CONFIGURING SETTINGS Ne
17. EX4 Device Before you can use your WD My Cloud EX4 device remotely you have to enable it for cloud access To enable the WD My Cloud device for remote access and to check the status of Its remote connection s see Cloud Access on page 113 Configuring Cloud Access for a User Once you ve enabled cloud access on the WD My Cloud EX4 device use the following steps to assign remote access to your device users 1 On the navigation bar click Cloud Access Configure Access WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 88 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Inthe left pane select the user you d like to configure for cloud access To give the user access to the WDMyCloud com web site 1 In the WDMyCloud com Login for lt user name gt area click one of the following icons 7 K Add Change Email Address Click this button if you have not previously added an email address to the user account or if you need to update change the user s email address And email address is required to receive login information and to obtain cloud access Enter the user s email address This email address will be used to send con formation information and instructions on how to log into the WDMY Cloud com site for your remote access Once you ve entered an email address click Save J Email WDMyCloud com information If you ve added an email address to the user account click this button to send login information and instr
18. ISO Share Use the following steps to create an ISO share 1 On the Navigation bar click Settings then click ISO Mount 2 Click Create ISO Share 3 Browse to the ISO file you d like to include in your ISO share and place a check next to the file 4 Click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 127 USER MANUAL CONFIGURING SETTINGS 5 Enter a description for your ISO share then click Next 6 Complete the following fields Enable Media Serving lo enable Media server for the ISO Share click the toggle button W FTP Access To enable FTP Access for the ISO Share click the toggle button Mj WebDAV Access Io enable WebDAV Access for the ISO Share click the toggle button W Note If FIP Access or WebDAV access are disabled for the device the FIP Access and WebDAV Access fields will be grayed out 7 Click Next 8 Click the toggle button MJ to enable NFS Access for the ISO Share Note If NFS Access is disabled for the device the NFS Access fields will be grayed out 9 Click Save Your ISO Share is created Viewing the Details of an ISO Share Use the following steps to modify an ISO share 1 On the ISO Mount screen select Details next to the ISO Share that you d like to view WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 128 USER MANUAL CONFIGURING SETTINGS 2 Review the ISO Share details then click Close Modifying an ISO Share Use the following steps to modify an ISO sha
19. License Agreement ldo NOT boon the rmi of the Licente Agreament IncstallAnywhere Cancel 6 Click Install The installation begins 7 Once the installation is complete click Done to close the WD My Cloud installer WD My Cloud l Install Complete ww License Agreement WD My Cloud has been successfully installed to wv Installing Applications WD My Cloud gt install Complete Click Done to exit the installer InstallAnywhere Launching WD My Cloud Desktop Once you ve installed the WD My Cloud Desktop application use the following steps to access your WD My Cloud EX4 media files IF you want to launch from THEN Desktop Icon Double click the WD My Cloud Desktop icon to launch a the WD My Cloud Desktop application Windows 8 1 On the Start page tyoe WD My Cloud 2 Click WD My Cloud WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 99 USER MANUAL ACCESSING YOUR CLOUD REMOTELY IF you want to launch from THEN Windows 7 Vista 1 Click gt All Programs 2 Inthe left panel select WD My Cloud gt WD My Cloud Mac OS X 1 Click Finder gt Applications 2 Select WD My Cloud gt WD My Cloud Accessing WD My Cloud Desktop Use the following steps to access the WD My Cloud Desktop application 1 Select your WD My Cloud EX4 device Co w Cou Choose Your Device Devices Found in Your Network f requested enter your WD My Cloud EX4 device Name and Password If your device does no
20. To enable FXP click the toggle button W 8 Click Next 9 Enter all IP address that you d like to block from FTP access then select either Permanent or Temporary from the pull down menu Click Save to save your entries 10 Click Finish AFP Service Apple File Protocol AFP Service is automatically enabled if you are set up for Time Machine backups e To enable disable AFP Service click the toggle button i WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process NFS Service Network File System Select this option to enable NFS Service for your network e To enable disable NFS Service click the toggle button i WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 122 USER MANUAL WebDAV Service LLTD SNMP SSH Dynamic DNS CONFIGURING SETTINGS Web Distributed Authoring and Versioning WebDAV Select this option to enable WebDAV service for your network e To enable disable WebDAV Service click the toggle button Note In order to connect to the WebDAV service use the following IP address http lt server ip address gt 8080 Public Link Layer Topology Discovery protocol Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines e To enabl
21. click Apps to display the Apps screen 2 If there is an update for one of the apps you ve added to your device a link displays in the upper right corner of the Apps screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 86 USER MANUAL MANAGING APPS ON THE WD MY CLOUD EX4 3 Click the Updates Available link 4 Select the app you d like to update from the list then click Update If you d like to view the details of the update click Details Click Back to return to the Update screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 87 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud EX4 Device Configuring Cloud Access for a User Mobilizing Your Files with WD My Cloud EX4 Mobile Apps About WD My Cloud Mobile App WD My Cloud Desktop Application A personal cloud is your content at home secure and under your control Unlike public clouds a personal cloud allows you to keep all of your content in one safe place on your home network Share files stream media and access your content anywhere from the web and trom mobile devices No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the WD My Cloud EX4 device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the WD My Cloud
22. information will not be displayed once it is entered into the WD My Cloud EX4 server IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks By default this option is set to Off Select the method of assigning the device s IPv6 address e Auto e DHCP e Static e Off Once selected complete the following fields on the associated screen then click Save e P Address e Prefix Length e Default Gateway e DNS Server Note When configuring the Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This information will not be displayed once it is entered into the WD My Cloud EX4 server Link Aggregation This is also called Bonding and refers to the use of two LAN cards present in your NAS and two cables connected to your router simultaneously This improves performance and reliability e Select the type of link aggregation you d like to use for your device from the pull down menu Link Speed Select the link speed for your network from the pull down menu then click Save Options Include e Auto e 100 e 1000 Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks Select the Jumbo Frame for your network from the pull down menu then click Save Note All devices on your network e g router computer must support and be conf
23. left pane If you have copied PLAYING STREAMING VIDEOS PHOTOS amp MUSIC music to the Public Shared Music folder or a video to Public Shared Videos and it is in a format supported by iTunes it should be listed in the right pane Penn can t drive Penn s Sunday School 64 seconds r Songs Albums Artists Genres Videos Radio v Dreamed a Dream Karaoke Instrumental Track In the Style of Les Mis rables v Whistle a Happy Tune Karaoke Instrumental Track In the Style of Julie Andrews Kin v If Were a Rich Man Karaoke Instrumental Track In the Style of Fiddler On the Roof v If My Friends Could See Me Now Karaoke Instrumental Track In the Style of Sweet C v If We Hold On Together Karaoke Instrumental Track In the Style of Land Before Time v If Wishes Came True Karaoke Instrumental Track In the Style of Sweet Sensation v Johanna Karaoke Instrumental Track In the Style of Todd Sweeney v AKiss to Build a Dream On Karaoke Instrumental Track In the Style of Louis Arms The Last Night of the World Karaoke Instrumental Track In the Style of Miss Saigon v Let s Misbehave Karaoke Instrumental Track In the Style of Elvis Costello v A Little Fall of Rain Karaoke Instrumental Track In the Style of Les Miserables v Mame Karaoke With Background Vocals In the Style of Mame Memory Karaoke Instrumental Track In the Style of Cats Night and Day Karaoke Instrumental Track In the S
24. not operational Link up 10 100 Link Yellow Cable is plugged in and both ends of the Connection link have successfully established communications 10 100 network connection Link up 10 100 Link Green Cable is plugged in and both ends of the 1000 connection link have successfully established communications 10 100 1000 network connection Link idle Activity Active communication is not in progress Link busy Activity Green Blinks Active communication is in progress WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 12 USER MANUAL GETTING STARTED Getting Started Using Online Setup Software The online setup software walks you through the steps necessary to easily connect your device to your home or small office network Use the following steps to download and run the online setup software discover the device and get started using your device The online setup software Is available from WD s Online Learning Center at htto wd com setup wdmycloudex4 Downloading and Installing the Online Setup Software Before plugging in your WD My Cloud EX4 device use the following steps to download the software necessary to set up your device 1 Open a web browser For browser requirements see Web Browsers on page 6 2 Inthe address field type htto vwd com setup wamycloudex4 to display the Welcome to the Learning Center page GEJ Leaming Center Suppo CF Welcome to the Learning Center To get your WD device up and run
25. pre loaded into this field Database oomfaguraticn Deteabate aerver hoatiair WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 149 USER MANUAL APPENDIX 8 Review the Database connection screen to ensure that it was performed successfully then click Proceed to next step 9 Complete the Administrator Configuration screen with the following information then click Proceed to next step Default board language Select the language for your bulletin board from the pull down menu Administrator username Enter the user name you ll use to log into your bulletin board Administrator password Enter the password you ll use to log into your bulletin board Confirm administrator password Reenter the password you entered in the Administrator password field Contact e mail address Enter the email address of the individual administering the board Confirm contact e mail Reenter the email address you entered in the Contact e mail address field WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 150 USER MANUAL APPENDIX 10 Review the Administrator details screen to ensure that the administrator configuration was performed successfully then click Proceed to next step fuiemimitratcr detmi Teili parimi Proceed to neri step 11 Review the screen then click Proceed to next step Proceed to nent step 12 Review the information on the screen then click Proceed to next step Note Keep the default settings on this screen
26. restore or a system update you may choose to save your device s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users See System Configuration on page 132 to create or restore a configuration file Note To erase all of the data on your device see Format Disk on page 133 System Restore system Restore 1 Inthe System Restore area click System Restore 2 Review the confirmation message then click OK The device will reboot Don t unplug the device during this rebooting process Once the reboot is complete launch the Dashboard see Accessing the Dashboard for the First Time on page 21 system Configuration The system configuration area allows you to save a configuration file or import an existing configuration file This is useful if you perform a system restore and want to maintain your Current configurations ee j i T e oystem TConnguration J 3 save Config File import File Saving a Configuration File Use the following steps to save a configuration file 1 In the System Configuration area click Save Config File 2 The configuration file saves to your desktop Importing a Configuration File Use the following steps to save a configuration file 1 In the System Configuration area click Import File 2 Navigate to the location o
27. the secondary disks 6 Select the Switch to lt RAID Mode gt check box then click Next 7 Review the status of your hard drives then click Next 8 Using the Volume slider select the amount of space you d like to dedicate to the selected RAID mode To configure your volume as RAID 5 spare click Create Spare Disk WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 70 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 f you choose not to use the entire volume for your RAID selection you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box 9 Click Next 10 Review the summary of your selections then click Next 11 Review the warning screen then click Finish The requested hard drive changes begin Do not turn off your WD My Cloud EX4 device while these changes are in progress 12 When the process is complete click Finish again Auto Rebuilding your RAID The Auto Rebuilding option allow you to automatically rebuild the RAID for your WD My Cloud EX4 device in case of drive corruption Use the following steps to enable the auto rebuild option 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 71 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 3 Review the Auto Rebuild field to determine whether your WD My Cloud EX4 serv
28. to display the Backups screen Mi My Cloud E gt sin 2 Click USB Backups if not already selected 3 Complete the following fields to create a USB backup job Job Name Direction Source Folder Destination Folder Enter a Job Name for your backup Indicate the direction of your backup from the pull down menu Options include e USB to NAS Backs up the data on your USB device to the WD My Cloud EX4 device e NAS to USB Backs up the data on your WD My Cloud EX4 device to a USB device Click Browse and select the folder you d like to backup from your destination device Click Browse and select the folder to which you d like to backup your source device 4 Click Create This creates the backup job for the requested backup WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 53 USER MANUAL BACKING UP AND RETRIEVING FILES 5 Inthe USB Backup Jobs area click the arrow to begin your backup The progress of the backup displays in the USB Backup Jobs area USB Backup Jobs Details Viewing the Details of a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d like to modify then click the Edit Job button 2 Review the USB Details screen then click Close to close the screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 54 USER MANUAL BACKING UP AND RETRIEVING FILES Editing a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d l
29. to set up email alerts and SMS notifications for specified users Notifications Email Enabling Email Alerts 1 On the Navigation bar select Settings then click Notifications from the left pane 2 To enable Alert emails click the toggle button W 3 Click Configure 4 On the Alert Notification screen select the level of alerts you d like to receive by email on the slider bar Critical Only Send only critical alerts to the specified email address Critical and Warning Sent both critical and warning alerts to the specified email address All Sent all alerts Informational Critical Warning to the specified email address Click New Email Enter the email address where you d like to receive alert emails then click Save Repeat steps 5 6 to enter up to 5 email addresses Click Send Test Email to validate the email addresses you entered Click OK then check your email for accounts for a validation email oO Oo 2 Enabling SMS Notifications Note Check with your SMS service provider to obtain their requirements for sending SMS messages Certain carriers may require you to send SMS text messages by email On the Navigation bar select Settings then click Notifications from the left pane To enable SMS click the toggle button W Click Configure On the SMS Settings screen enter the name of your SMS provider Enter the SMS URL with the message content set to be Hello world oe ee Note This SMS
30. you re operating systems Then IS Windows 8 On the Windows 8 Start page tyoe Computer Click Computer In the left pane click Network Double click WDMYCloudEX4 and locate the device s Public folder 5 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Windows Vista Windows 7 1 Click gt Computer gt Network gt WDMYCLOUDEX4 and if required enter your network router credentials The device s Public and private folders shares display 2 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer ey gt WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 18 USER MANUAL If you re operating systems IS Mac OS X Leopard Snow Leopard Lion Mountain Lion GETTING STARTED In a Finder window click WODMyCloudEX4 under the shared items in the side bar If presented with an authorization page select Guest and then click Connect to display the Public share Double click the Public folder to display the subfolders Shared Music Shared Pictures Shared Videos and Software You can now drag and drop files into the shared folders using Finder If you want to create a shared drive icon permanently on yo
31. 1 On the navigation bar click Storage to display the Storage screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE T2 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 2 Click iSCSI if not already selected storage RAID Disk Status voume Viriuaizaton 3 Click the toggle button J to enable iSCSI 4 Click Create iSCSI Target at the bottom of the screen Ep A Mh aim e hi jl Aia y AUL 5 Onthe Create iSCSI Target screen enter the following information Alias The alias should be a descriptive name for your target Created On Select the Volume where you d like the iSCSI target to reside Size The size of your target and the unit of information for that size e g GB TB WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 73 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 6 Click Next CHAP If you d like to assign security for your target click CHAP Enter an existing User Name and Password then confirm the Password 7 Click Save Your new iSCSI target is created and displays in the iSCSI Target List Enabling Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target Enabling an iSCSI Target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to enable 3 Click Enable The selected target is now enabled Disabling an iSCSI Target 1 On the Storage page click iSCSI 2 Under
32. 2 Managing a USB Device and USB Backups 52 Remote BackupS nna saaa e 55 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE TABLE OF CONTENTS i USER MANUAL internal BACKUDS a rer scan ae ead S be DM ee ace Rk Soa he ae 59 COUAR BACK ODS ise a0 deia 0 Bae done a E dea as ako tay cee a 61 7 Managing Storage on the WD My Cloud EX4 67 Storages TYDES r cares ceo Se ee Rew ae eae a ee 67 PAIDE IO O es ae ata a eckew ie Sa Gee os a ee nee 67 Il SIO LAOS ana g aAa ich Gak ATE a als Boe ena heehee 72 Volume Virtualization Ss ag tint oh Gans Sp Gd aoa ave ev ae oman ee 76 DIGG DIAG its 6 x Oa awake ee ae eat os es ice Bare ea 81 8 Managing Apps on the WD My Cloud EX4 83 ADOUTADOS cerae e AAEE a e A SA eee Se 83 ManaGING ADDS saetar aea a eek aon eee ees 83 9 Accessing Your Cloud Remotely 88 Enabling Cloud Access for the WD My Cloud EX4 Device 88 Configuring Cloud Access fora User uaaa 0 0 0 88 Mobilizing Your Files with WD My Cloud EX4 Mobile Apps 90 About WD My Cloud Mobile App 1 ee ee 92 WD My Cloud Desktop Application 23 5 i2aiel secs ceeanawe 95 10 Playing Streaming Videos Photos amp Music 101 Media Servers o a4 i4 oe bdo obs PRS ee See eS ESE 101 Medid Storag E srake Ss a E E E E E EG 103 Enabling Disabling DLNA and iTunes na nn nanana 103 Accessing Your Personal Cloud Using Media Players 107 Accessing Your Personal Cloud Using iTunes
33. 4 device and click Next 4 The software checks your device then begins installing your software Continue following the instructions outlined in Creating a Personal Cloud on page 16 Note If your device is not detected continue to Creating a Personal Cloud WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 15 USER MANUAL GETTING STARTED Creating a Personal Cloud WD My Cloud EX4 web access provides fee free remote access to your WD My Cloud EX4 personal cloud device Once you create your account you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop application 1 On the Set up your personal cloud screen ensure that the Also register WD My Cloud EX4 with this information is selected HD My Cloud EX4 c5 Personal Cloud Set up your personal cloud Want to access your files from outside your home a Gi Priha Prk 2 Optionally enter your First Name Last Name your email address Click Next Your name is listed on the screen HD My Cloud EX4 eS Personal Cloud Your account A If you d like to add additional users click Add more users and enter your user information then click the plus sign If you d like to skip the add an account step click Next You have the opportunity to create your personal cloud when you create a user account see Adding a Single User on page 36 Note Youmay see a message saying that it may
34. AID Mode Description RAID 1 In RAID 1 mode the RAID controller duplicates all data from one drive to a second drive in the drive group RAID 1 provides complete data redundancy but doubles the required data storage capacity RAID 5 mode provides data redundancy high read rates and good performance in most environments It also provides redundancy with the lowest loss of capacity RAID 5 is best suited if you are performing a lot of small input output I O transactions simultaneously RAID 10 RAID 10 mode is a combination of RAID O and RAID 1 RAID 10 breaks up data into smaller blocks and mirrors the blocks of data to each RAID 1 drive group The first RAID 1 drive in each drive group then duplicates its data to the second drive RAID 10 is best used with data storage that needs 100 percent redundancy of mirrored drive groups and that also needs the enhanced I O performance of RAID O Viewing the Current RAID Mode Use the following steps to view the RAID mode currently being used on your device 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected e Logout Mee My Cloud E gt 3 In the RAID Profile the following information displays Raid Health Auto Rebuild status Raid Volume Changing the RAID Mode Use the following steps to change the current RAID mode on your WD My Cloud EX4 device WARNING Changes made to your RAID Mode will delete all of your data
35. Add Manually section tap K to the left of WD Device Enter the activation code generated on the WD My Cloud s dashboard and tap Activate You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only See Enter your user name and password 5 Tap Done 6 Tao your WD My Cloud EX4 device to display its share s Devices a WDMyCloudExX4 l J PaP gt Public is RemoteBackup C smartWare 5 TimeMachineBackup C wosyne 8 Tap a subfolder to display a list of files WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 94 USER MANUAL 9 fap a file to display it Note ACCESSING YOUR CLOUD REMOTELY If you have problems installing the WD My Cloud app visit http websupport wd com rn wdmycloud asp For more features and instructions see the app s online Guide Me page Help FAQs and tips or go to htto wdmycloud wd com If you suspect that your WD My Cloud database has been corrupted rebuild the database See Cloud Access on page 74 WD My Cloud Desktop Application The WD My Cloud desktop application allows you to view and manage the information available on your WD My Cloud EX4 device to which the user is assigned Using this application you can View the files to which you have access Assign favorites for quick access to your favorite folders files and recently accessed information Add and remove devi
36. Base Answer ID 1048 Operating System Windows Mac OS X Windows 8 Mountain Lion Windows 7 Lion Windows Vista Snow Leopard Windows XP 82 bit SP3 or later Eor Lion and Mountain Lion you will need to install the Java runtime client For additional For Windows OS you will need to install information visit Java runtime client http support apple com kb al1 42 1 Note Compatibility may vary depending on your computer s hardware configuration and operating system WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 5 USER MANUAL PRODUCT OVERVIEW Web Browsers Internet Explorer 8 0 and later on supported Windows computers Safari 5 0 and later on supported Mac computers Firefox 12 and later on supported Windows and Mac computers Google Chrome 14 and later on supported Windows and Mac computers Local Network Router switch Gigabit recommended to maximize performance Internet Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps Pre installation Instructions Before beginning installation select a suitable location for your device to obtain maximum efficiency Place it in a location that is Near a grounded power outlet Clean and dust free Ona stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the device and away fro
37. CLOUD STORAGE 75 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 6 Enter the iSNS client server address then click Save Cancel Volume Virtualization Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your WD My Cloud EX4 device otorage RAID Disk Status WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 76 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Create 3 In the Device IP field enter the IP address of the device where the iSCSI target resides then click Next 4 Select an iSCSI target from the retrieved list then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 77 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 5 To add authentication to the target click the toggle button W enter a User Name and Password then click Next Disabled authentication is the default To keep the default ensure that the Authentication field is Off then click Next 6 Select a LUN Local Unit Number from the list then click Next 7 Enter a name for the share folder then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 78 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 8 Review the Vo
38. Cloud EX4 device The Disk status screen consists of the following areas Disks Profile This area displays the general status of all of the disk drives on your device System Disks This area identifies all of the drive on your device the status of each drive and the amount of space on that drive Viewing Hard Drive Information Use the following steps to view status of the disks on your WD My Cloud EX4 device 1 On the Storage page click Disk Status if not already selected 2 select Drive lt drive gt next to the disk for which you d like to view information WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 81 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 3 Review the hard drive information then click Close The Hard Drive Information screen displays the following data Vendor The vendor from whom the hard drive was obtained Model The model number of the hard drive selected Serial Number The serial number of the hard drive selected Capacity The capacity of the hard drive selected Firmware Version The current firmware version used on the drive selected WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 82 USER MANUAL MANAGING APPS ON THE WD MY CLOUD EX4 Managing Apps on the WD My Cloud EX4 About Apps Managing Apps About Apps Apps is short for Applications Apps are little self contained programs used to enhance the existing functions of your device or service The WD My Cloud EX4 device provides variou
39. Download a photo from your personal cloud storage to the camera roll on your mobile device Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage no matter where you are Note WD Photos automatically creates a sub folder with the mobile device name in the Public Shared Pictures directory on the WD My Cloud EX4 device for uploaded photos Similarly the app creates a sub folder with the mobile device name in the Public Shared Videos directory for uploaded videos WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 90 USER MANUAL ACCESSING YOUR CLOUD REMOTELY For more features and instructions for using WD Photos see its online Guide Me page and Quick Tips and go to hitto wdphotos wd com Installing WD Photos on Your Mobile Device Important Make sure the photos you want to view on the mobile device are stored in the Shared Pictures subfolder in the Public share of your WD My Cloud EX4 device WD Photos lets you view photos in jpg format only To install WD Photos on your mobile device 1 Download WD Photos from the Online Learning Center the Apple App Store or Google Play and install it on your mobile device 2 Launch WD Photos on your mobile device to display the Welcome page 3 Tao Connect Now to display the WD Photos welcome page The WD Welcome page contains the following sections Found in Network If the mobile device is on the same Local Area Network or Wi Fi Net
40. ES 2 Enter the User Name First Name Last Name and Email address optional of the user you d like to add in the applicable fields the click Next 3 To assign a password click the toggle button I enter a password then confirm your password Click Next 4 To assign a group to the new user click the check box next to a group then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 37 USER MANUAL MANAGING USERS GROUPS AND SHARES 5 Enter the Quota Amount or leave the values blank for unlimited space then click Save See Quota Rules on page 43 for information on quotas You re new user account displays on the left pane of the Set Up Users screen Adding Multiple Users Use the following steps to add multiple user accounts 1 To add multiple users click Add Multiple Users in the lower left side of the screen a i aF sp BH p Si S JEL UU USC 5 OM Hollinger 2 select how you d like to enter your users into the device then click Next Create Multiple Users Allows you to enter users manually See Create Multiple Users on page 39 Import Users Allows you to import a list of users into the device Continue to See Import Multiple Users on page 40 Create Multiple Users WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 38 USER MANUAL MANAGING USERS GROUPS AND SHARES Create Multiple Users 1 Enter the following information on the Create Multiple Users screen then click
41. EX4 PERSONAL CLOUD STORAGE 133 USER MANUAL CONFIGURING SETTINGS WARNING The Format Disk option erases all of the user data and shares permanently retaining default shares Data recovery programs cannot be used to restore data all user data and shares are permanently deleted Formatting your disk will take several hours to complete Formatting Your Disk Use the following steps to format the disks on your WD My Cloud EX4 device 1 In the Format Disk area select the volume you d like to format from the pull down menu 2 Click Format Disk 3 Review the confirmation message place a check in the check box then click OK Your WD My Cloud EX4 is formatted Notifications The WD My Cloud EX4 device provides notifications about various events such as firmware updates the success of a firmware installations system shutdowns etc Notifications display in a the Alert area at the top of the screen and are also available by email depending on how your device is configured for additional information on Alerts see Managing Alerts on page 31 The Notification section of the page allows you to set up email addresses for up to five users who will receive notifications set uo SMS alert messages for mobile devices and set the level of alert for which you will be notified O Settings WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 134 USER MANUAL CONFIGURING SETTINGS Notification Email The Notification Email area allows you
42. ING USERS GROUPS AND SHARES 2 Click a share to display its profile and user access information Note Only private shares can be edited Public shares always have read write access and are therefore greyed out Creating a New Share You can create a share and designate it as public or private For example if the share contains financial information you may want to make the share private Or if there are photos you would like a friend to see you can make the share public to that friend 1 Click the Shares icon 2 on the navigation bar to display the About Shares screen 2 Click the Add a Share icon E 3 Complete the following settings Volume Select the volume from the pull down menu Share Name Assign a name to the share Names must be case sensitive and contain 1 32 alohanumeric characters but no spaces Share Description optional Enter a brief description of the share to remind yourself of what it contains Note that share descriptions must begin with an alohanumeric value and can contain up to 256 characters WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 49 USER MANUAL MANAGING USERS GROUPS AND SHARES Enable Recycle Bin optional The Recycle Bin contains any files deleted from the WD My Cloud EX4 device If you d like to use the Recycle Bin click the toggle button i Default is OFF Note The Recycle Bin is only available for Windows SMB files A Click Next 5 Complete the following setting
43. Mounting Mounting an ISO file located on your network shares provides file level access to the file and folder content of the ISO file to users with access to the network share Utites Notifications ha WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 125 USER MANUAL CONFIGURING SETTINGS Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system Use the following steps to create an ISO image 1 On the Navigation bar click Settings then click ISO Mount 2 Click Create ISO Image 3 Inthe Image Size field select the image size you d like to use for your ISO image 4 Inthe Image Path field enter the path for the data you d like to image or click Browse select the folder you d like to image then click OK 5 Inthe Image Name field enter a name for your ISO image 6 Click Next 7 Inthe Select field click Overwrite or Skip Overwrite When overwrite is selected files with the same name will be overwritten Skip When skip is selected files with the same name will not be skipped 8 Select the folders and files you d like to add to your image file in the left column then click Add gt gt 9 Select the folders and files that you d like to remove from the ISO image then click lt lt Remove WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 126 USER MANUAL CONFIGURING SETTINGS 10 Click Next Your ISO image is created Finish 11 Click Finish Creating an
44. Next Username Prefix Enter a prefix for your user name This will be added to the Account Prefix to create the User Name Example HR Account Prefix Enter a numeric account prefix This will be added to the Username Prefix to create the User Name Example 143 Number of Users Enter the number of User accounts you d like to create The maximum number you can add displays to the right of this field Password Enter a password for the user accounts Confirm Password Confirm the password for the user accounts Overwrite Duplicate Accounts optional Select this check box to overwrite any existing duplicate accounts on your device Cancel 2 To assign a group to the new users click the check box next to a group then click Next 3 Enter the Quota Amount or leave the values blank for unlimited space then click Next See Quota Rules on page 43 for information on quotas WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 39 USER MANUAL MANAGING USERS GROUPS AND SHARES 4 You re new user accounts displays on screen Click Save to save them to your device Import Multiple Users 1 Click Download This downloads a txt file identifying the format you ll need to set up your user import file 2 Create and save your import file Your import file should be formatted as follows User import file format user name user password user groups shared folder rw shared folder ro shared folder deny user quot
45. Storage iSCSI Storage l Storage Types There are several ways to manage your storage on the WD My Cloud EX4 device RAID Storage iSCSI Volume Virtualization The Storage page within the WD My Cloud EX4 allows you configure the storage within your device and view the status and capacity of the disks within your device This chapter provides details on managing the storage on your WD My Cloud EX4 device RAID Storage RAID Redundant Array of Independent Disks allows you to store the same data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity There are several different levels of RAID each one providing a different method of sharing or distributing data among the drives Your WD My Cloud EX4 server allow you to select from the following storage modes RAID Mode Description JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Spanning Combination of drives in a linear fashion to create one large logical volume RAID O RAID O mode provides disk striping across all drives in the RAID drive group RAID O does not provide data redundancy but does provide the best performance of any RAID levels RAID O breaks up data into smaller segments and stripes the data segments across each drive in the drive group WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 67 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 R
46. TION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 15 USER MANUAL REGULATORY AND WARRANTY INFORMATION This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or e mail Support service at htto support wd com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact
47. URL is used only for setup No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination phone and message content 6 Click Next Select the corresponding category for each SMS parameter from the pull down menu 8 Click Finish Your SMS notification is now set up WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 135 USER MANUAL CONFIGURING SETTINGS Notification Display The Notification Display allows you to select the type of notifications that are sent to you Kieabhitinznadhane Piers Notifications Display 1 On the Notification Display screen select the level of notifications you d like to view on the Alert icon using the slider bar Critical Only Send only critical alerts Critical and Warning Sent both critical and warning alerts All Sent all alerts Informational Critical Warning The system automatically updates with your selection Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud EX4 firmware automatically or to manually check for an update file The current version number and the date of last update of the WD My Cloud EX4 firmware also display on this screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 136 USER MANUAL CONFIGURING SETTINGS Auto Update Auto Update allows you to schedule your the WD My Cloud EX4 devi
48. When installation is complete click Done Desktop Icons If you are using a Windows computer check the desktop to locate the following icons fA Opens the My Cloud EX4 Dashboard on Displays the contents of the Public Share Ar Opens the My Cloud application For Mac computers check the desktop to locate your desktop icons WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 17 USER MANUAL GETTING STARTED Getting Started Without Online Setup Software ff you do not use the online setup software to get started you can still Use your WD My Cloud EX4 personal cloud storage device as an external hard drive dragging and dropping files to and from it Configure the device using the WD My Cloud EX4 device s dashboard See The Dashboard at a Glance on page 20 Back up files using USB Remote Internal and Cloud backup see Backing Up and Retrieving Files on page 52 Accessing Content The WD My Cloud EX4 device s Public folder contains Shared Music Shared Pictures and Shared Videos subfolders The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive Note This manual uses the term shares and folders interchangeably Once you ve physically connected your WD My Cloud EX4 device see Connecting the Device to your Network on page 15 use the following steps to access the contents of your device If
49. a Example user ow g1 g2 folder1 folder2 folder3 folder4 folder5 folder6 0 0 0 0 3 Click Import User List then select the import file you created 4 Click Next 5 Select the applications you d like the new user accounts to have access to then click Next 6 Click Save Your new user accounts save to your device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 40 USER MANUAL MANAGING USERS GROUPS AND SHARES Editing User Settings 1 On the Set Up Users screen select the user whose information you d like to edit The User Profile and Share Access panels display 2 Modify the required and optional settings as desired To update the user s access to shares See Assigning Share Access to Users on page 42 Updating a User Password When viewing details about a user the Administrator can add or change the user s password no password is the default setting Use the following steps to update a user password 1 On the Set Up Users screen select a user from the list on the left 2 Click the toggle button W if no password has been previously created 3 Click Configure to the right of the toggle button W to display the Edit Password screen 4 Enter the new password in both the Password and Confirm Password fields 5 Click Save WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 41 USER MANUAL MANAGING USERS GROUPS AND SHARES Assigning Share Access to Users Once a user account is created you can assign access t
50. a Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 156 USER MANUAL REGULATORY AND WARRANTY INFORMATION extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shioment of a repaired or replaced Product whichever is longer The for
51. a settings about 130 media storage about 103 Media streaming in iTunes 108 media types supported 102 iTunes 103 mobile apps installing 93 installing WD Photos 91 WD My Cloud 92 WD My Cloud EX4 90 WD Photos 90 modifying a Virtualized Volume 80 an iSCSI target 74 an ISO Share 129 internal backups 60 port forwarding services multiple users 38 creating 39 importing 40 102 125 N navigation icons end user 140 Network Activity panel Network Profile settings Network Services IPv4 Network Mode IPv6 Network Mode Network Services settings Network settings 119 Network Workgroup Windows NFS Service 122 O Online Learning Center about 4 Online Setup Software downloading and installing overview 2 120 121 121 120 123 13 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX ITunes 103 P Package contents 5 password updating 41 phpBB Setup Guide Port Forwarding 124 adding 125 deleting 125 modifying 125 Power Recovery 115 Power Schedule 115 Precautions 6 Pre installation requirements 6 private share creating 51 product obtaining service 156 product components 7 product registration ii public folders mapping Public share converting from a private share 51 opening on Windows Vista Windows 7 148 19 18 Q quota rules 43 quotas assigning to a group 47 assigning users to 43 R RAID 72 auto rebuilding 72 supported modes RAID Migrations 153 RAID mode 68 viewing 68 RAID Storag
52. arding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers For additional information on Port Forwarding see Knowledge Base Answer ID 10649 Fort Forwarding WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 124 USER MANUAL CONFIGURING SETTINGS Adding Port Forwarding Services 1 To Add to add port forwarding service s to your WD My Cloud EX4 device 2 On the Port Forwarding Settings screen click either Select the default service scan or the Customize a port forwarding service then click Next If you selected Select the default service scan Select the default service scan you d like to use for port forwarding then click Save If you selected Customize a port forwarding service complete the following fields Service Enter a service for your port forwarding Protocol Select a protocol from the pull down menu External Port Enter an external port number for your port forwarding Internal Port Enter the internal port number for your port forwarding Click Finish Modifying Port Forwarding Services 1 Click Details next to the port forwarding service you d like to modify 2 Make all necessary changes then click Finish Deleting Port Forwarding Services 1 Click Details next to the port forwarding service you d like to delete 2 Click Delete Your Port Forwarding service is deleted and removed from Port Forwarding list ISO
53. attempt to open ports on your router If Successful a direct connection is established between your device and your applications Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection is established A Manual router configuration is required for this option See Knowledge Base Answer ID 8526 for information on how to set up your router for manual setup Win XP Establishes a connection through ports 80 and 443 If these ports are unavailable a relay connection is established This option is required if you re using Windows XP Note By default the WD My Cloud EX4 device automatically establishes an automatic direct connection between your mobile devices and router WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 113 USER MANUAL CONFIGURING SETTINGS 4 Select a connection type Auto Click Auto Manual Click Manual then enter the External Port 1 HTTP and External Port 2 HT TPS numbers Win XP Click Win XP 5 Click Save 6 Inthe Dashboard Cloud Access field click the toggle button J to turn on access to the Dashboard from the cloud remotely Note Selecting this option allows you to perform administrator functions remotely 7 Review the information on the screen then enter and reenter a password for your administrator account Cancel f your administrator account already has a password associated with it review the Dashboard Cloud Acce
54. c users full limited or no access to particular shares Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create backups to e a USB drive e Another WD My Cloud EX4 on your local network or on a remote network e Another location on your WD My Cloud EX4 device e an Cloud backup site Storage Select the way your WD My Cloud EX4 device stores your data Apps Add or remove various apps that allow you to use your device Er more productively Settings Configure advanced settings for your WD My Cloud EX4 device including e General device settings e Network configurations e ISO mount options e Media options e Device utility tasks e Notification settings e Firmware update settings WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 24 USER MANUAL THE DASHBOARD AT A GLANCE Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks Healthy Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX4 device 1 To see detailed information click the arrow in the lower right to display the current usage of the drive s capacity 2 o return to the Home page click Close WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 25 USER MANUAL THE DASHBOARD AT A GLANCE Device The Device section identifies th
55. ce workgroup RO WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 123 USER MANUAL CONFIGURING SETTINGS Workgroup The Workgroups feature allows devices in the same workgroup to access one another This option is only available for Windows operating systems Each time you add a device to your network assign it the same workgroup name to enable access 1 In the Workgroup file enter the name of the workgroup for your network 2 Click Save Local Master Browser The Local Master Browser feature allows you to collect and record resource and or service information across multiple locations To enable disable the Local Master Browser click the toggle button W Remote Server The Remote Server section of the Network screen allows you to enable your WD My Cloud EX4 device to act as a remote server allowing you to backup shares from another EX4 on the local LAN or WAN il OFF Gi Note Ensure that you ve added port forwarding rules for both SSH and Remote Backup services Port Forwarding on page 124 to see your WD My Cloud EX4 device over the internet 1 To enable disable Remote server click the toggle button HI 2 Click Configure 3 Inthe Password field enter a password to be used to access remote backups for this device to a remote server 4 Click Save Review the SSH information then click the accept check box 6 Create a password for SSH login then click OK On Port Forwarding The Port Forw
56. ce content by dragging and dropping files and folders from your computer amp WD My Cloud Ce My Cloud E WOmMyCougex4 oe Favorites O Recent Files C3 imaget O Marketing Pubic mirrored O uploaded 9 Shared Pictures O Shared Videos O Temporary items O Smartvvare Name se fa 03 Bloody Wel Right m4a fa 04 Breakfast in America mda Ja 05 Rudy mda Ja 06 Take The Long Way Home A OF Crime Of The Century mia fa 08 Oreamerm4a fa 09 Ain t Nobody Gul Me mda fa 2 05 Tel Her Aboul itm4a Ja 2 06 Leave a Tender Moment fa 2 07 A Matter of Trust mda J 2 08 Baby Grand m4a fa 2 09 Go to Extremes mda fa 2 10 We Didn t Start the Fire fa 2 11 Leningrad m4a fa 2 12 The Downeaster Alexa fA 2 13 And Soll Goes m4a fa 2 14 The River of Dreams mda WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 6 9 MB 5 3 MB 16 3 ME 5 3 MB Ti T d ME ME 10 5 MB 6 1 MB 5 2 MB B T MB 6 6 MB 85 MB 10 2 MB 6 8 MB ji ME 77 ra MB g MB Dale Modiiag SOS 6 36 PM WUT 5 36 PM SUAS oo M FaN 65 PM O13 6 36 PM 01S 536 PM OOS 5 PM Bats DSAM Wia 6 15 AM BA013 164M BANI 9 16 AM EAS O16 AM Sais O17 AM BA 2013 O17 AM BAO Oi AM Bois ir AM BANS 4 95 ACCESSING YOUR CLOUD REMOTELY Installing WD My Cloud Desktop Windows 1 Open a web browser For browser requirements see Web Browsers on page 6 2 Inthe address field
57. ce to conveniently check for available software updates and install them automatically This is the easiest way of ensuring the WD My Cloud EX4 firmware is current Note After a firmware update installs the WD My Cloud EX4 device reboots Since a reboot will affect users ability to access the cloud you should schedule the updates to occur at times when the likelinood of users accessing the cloud are minimal Note If you enable auto update you will be asked to manually reboot your system when the update is completed Updating Firmware Automatically 1 To enable Auto Update click the toggle button W 2 Inthe Update Schedule field specify the frequency e g daily and the time at which the device should look for an update on the WD website from the pull down menus 3 Click Save Once saved your device will check for firmware updates at the specified time and day If an update is available it will automatically install and prompt you for a reboot Available Updates You can check for available updates at any time in the Available Updates area This area also displays the current version of the firmware and indicates when the last firmware update was made heck for Update Checking for Updates 1 In the New Firmware field click Check for Updates 2 Review the Update Firmware screen then click OK WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 137 USER MANUAL CONFIGURING SETTINGS fan update is available click Ins
58. ck arrow in the lower right of the panel to display WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 2 USER MANUAL THE DASHBOARD AT A GLANCE CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Memory Click the right arrow to view the Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Process Click the right arrow to view the process information This list displays the list of active processes and the amount of CPU and Memory usage for each orocess Click Back to return to the Device Activity pane Click Close to return to the Home page WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 28 USER MANUAL THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX4 device remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel to display 2 To generate an activation code click the Get Code button 3 Follow the page instructions to connect your tablet or mobile device to the WD My Cloud EX4 device Users The Users panel displays the number of users currently set up to use the WD My Cloud EX4 device
59. ck the Recover button E next to the job you d like to view Remote Backup Jobs 2 Onthe Recover screen click OK Your data recovery begins WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 58 USER MANUAL BACKING UP AND RETRIEVING FILES Deleting a Remote Backup 1 Onthe Remote Backup screen under Remote Backup Jobs click the Delete button next to the job you d like to view 2 In response to the confirmation message click OK The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX4 device Creating an Internal Backup Use the following steps to backup your WD My Cloud EX4 internally 1 On the navigation bar click Backups to display the Backups screen 2 Click Internal Backups if not already selected 3 Complete the following fields to create a USB backup job Job Name Enter a Job Name for your internal backup Source Folder Click Browse and select the folder you d like to backup from your destination device Destination Folder Click Browse and select the folder to which you d like to backup your source device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 59 USER MANUAL BACKING UP AND RETRIEVING FILES Recurring Backup If you d like to use the Recurring Backup feature 1 Click the toggle button m to enable the Recurring Bac
60. ct a Share drop down list select a share you d like to use to backup your Mac data 4 Click Save Important Once your Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that share Switching shares generates a new backup file which will not contain your previously saved information WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 116 USER MANUAL CONFIGURING SETTINGS Services This section of the General screen enables or disables various services available on your WD My Cloud EX4 device Distributed File System Enabling this function allows you to improve data availability Distributed File System is disabled by default 1 To enable disable Distributed File System click the toggle button J 2 Click Configure 3 In the Root Folder field enter the name for your Root Folder then click Config Link 4 Enter the following information Local Share Name Enter the name of the local share where you d like to store your information Host IP Enter the IP address of the local NAS where you d like to store your information Remote Share Folder Enter the name of the remote folder where you d like to store your information or select the folder from the Select a Folder pull down list at the right of the field WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 117 USER MANUAL CONFIGURING SETTINGS 5 Click Get Remote Share Folder to connect to your remote folder 6
61. d by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate the equipment ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 003 du Canada This device complies with Canadian ICES 0083 Class B safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminf
62. d digital media adapters 1 Make sure that your WD My Cloud EX4 device is connected to your home s local network and is powered on 2 Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your WD My Cloud device on your network 4 Depending on the player you have you may need to access a Seittings Network Setup page in the user interface to establish connection so that your player can link to your WD My Cloud device Please refer to your player s user guide for specific instructions WD MY CLOUD EX4 PERSONAL CLOUD STORAGE TOF USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud device Go to htto www dina org for a list of DLNA certified devices and for further information Media Server The Media server streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The Media server searches for all the media stored in the Public share on the WD My Cloud EX4 device connected to your home network The server is pre set So you can just transfer your multimedia content to the Public share on your WD My Cloud EX4 device and you are ready to stream and view content o
63. data may be lost 1 Using the provided Ethernet cable connect one end of the Ethernet cable to the Ethernet port located on the back of the device Important We recommend that you use the enclosed Ethernet cable for best performance 2 Connect the other end of the Ethernet cable directly into a router or network switch port 3 Using the provided power adapter connect one end of the adapter into the power supply socket on the back of the device 4 Plug the power adapter into a power outlet The unit powers up automatically Important Wait for the WD My Cloud EX4 device to finish powering up approximately three minutes before configuring it You will know it is ready when the LED stops flashing and turns blue 5 When the LED on your device turns a solid blue click Next on your computer page LCD The LCD on the front of the WD My Cloud EX4 device displays information that make using and maintaining your device easier This includes Status Messages Device name P address Current firmware version Fan speed Drive status WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 10 USER MANUAL GETTING STARTED The WD My Cloud EX4 device allows you to scroll though the various informational messages on your device by pressing the scroll buttons My Cloud Welcome to WD My Cloud Ex4 2 3 Alerts When an alert occurs the alert message displays on the LCD screen as well as the Alert icon KW and window with
64. e about 67 rebooting the device 133 recording WD product information 2 recovering 58 recovering remote backups 58 153 Recycle Bin settings 119 refreshing iTunes 106 registration online ii regulatory compliance 155 remote 55 162 remote backups 55 58 creating 55 deleting 59 viewing 58 remote cloud access about 88 Remote Server general settings remote server 124 removing a group 47 removing users 44 rescanning rebuilding the DLNA Database 105 RoHS 156 Running a Diagnostic Test S safe mode recovering from 154 Safe Mode Firmware Update Procedures 154 Safety instructions 1 124 131 Safety Compliance 155 services settings 117 setting general 110 setup guide Joomla 144 phpBB 148 shares about 48 assigning access to users 42 assigning group access 46 creating new 49 creating private 51 deleting 51 editing 51 viewing a listof 48 single user adding 36 SMB2 122 SNMP 123 software version 26 SSH 123 password storage types about 67 Streaming media in iTunes 108 videos photos and music streaming media in iTunes 108 Supported RAID Modes 153 123 101 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX system activity 27 system alerts dismissing 32 icons 31 System Configuration about 132 System Diagnostics about 131 system diagnostics 26 system health 26 system report 33 sending to Customer Support 33 System Restore about 132 U updates making on the Ho
65. e NTP service which automatically synchronizes your device to update the time and date A dialog box displays current NTP servers You can add another NTP server if you choose Primary Server Change the primary server used for your NTP service e To change the primary server used for your NTP service click Configure e Click Add User NTP then enter the URL address of the new primary server e Click Save Date amp Time Displays the device date and time This information is synchronized to the NTP network time protocol server by default 2 Click Save for each change you make WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 112 USER MANUAL CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access on or off for all users i e control whether computers and mobile devices can access the content on the WD My Cloud EX4 device Ill OFF Note This turns on cloud access for the entire device To turn on access for an individual user see Configuring Cloud Access for a User on page 88 1 Scroll down to the Cloud Access area of the General Screen 2 Inthe Cloud Service field click the toggle button WE to turn on Cloud Services The Connection Status changes to Connected Relay connection established 3 Click Configure to change the type of connection you use for your cloud access On the Cloud Access Connection Options screen there are three access options Auto Auto uses uPnP to
66. e WD My Cloud EX4 device s system network media utilities notifications and firmware settings This chapter explains how to configure the various settings for your WD My Cloud EX4 device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud access for your device Set energy saving options Enable and configure Time Machine backups for your Mac Enable various services for your device WARNING Renaming the WD My Cloud EX4 device forces all the network computers to remap their shared network resources Change the device name only when necessary Use the following steps to configure the options available on the General screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 110 USER MANUAL CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar click Settings The General page displays Device Profile Device Profile WDMyCioudEx4 WDMyCloudex4 1 In the Device Profile section of the General page view or modify the following settings Device Name Enter a unique name for your device to identify it on the network The device name can be up to 15 characters long and can not include special characters e g etc Device Description The default description is WD My Cloud EX4 If desired enter a different description for
67. e check box Click the Register the WD My Cloud EX4 device to receive continuous product support check box 8 Click Finish The WD My Cloud EX4 Dashboard displays WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 22 USER MANUAL THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD My Cloud EX4 Home page has an information bar at the top right an icon bar across the page and an instant overview of the status of the device s main functions and links for updating settings Information Icons Navigation Icons Status and Update panels Information Icons USB devices connected to the Click to display the number of USB devices found WD My Cloud EX4 Alerts Click to display recent alerts about new firmware a and network issues and shortcuts to important settings e No Alert The icon does not display a color e Informational Alert The icon displays in Yellow e Critical Alert The icon displays in Red Help Click to display a menu of ways of obtaining help Navigation Icons a My Dashboard Home The Dashboard displays an instant overview of the status of the device s main functions and links for updating settings WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 23 USER MANUAL THE DASHBOARD AT A GLANCE Users Shares Cloud Access Create change and delete users and grant them full or limited access to particular shares Create change and delete shares folders and grant specifi
68. e disable LLTD click the toggle button J Simple Network Management Protocol Select this option to manage devices over IP networks e To enable disable SNMP click the toggle button J Note See the WD Tech Support Downloads page at http support wd com to download the MiB configuration file Secured Shell protocol Select this option to securely access your personal cloud and perform command line operations via the Secured Shell SSH protocol SSH is disabled by default e To enable disable SSH click the toggle button MJ WARNING Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty Note The SSH login User Name is sshd Select this option to host a server Web FTP Game server etc using a domain name 1 To enable disable Dynamic DNS click the toggle button 2 Click Configure On the DDNS Settings screen enter the following information e Server Address Select a server address from the pull down menu e Host Name Enter a Host Name for the server e User Name or Key Enter a User Name or Key for the server e Password or Key Enter a password or key for the server e Verify Password or Key Re enter the password or key for the server 4 Click Save Network Workgroup Windows The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your WD My Cloud EX4 devi
69. e overall health of the system indicates the current version of your firmware and informs you if firmware updates are available Diagnostics The Diagnostics panel displays a snapshot of the system s components and Identifying the overall health of the WD My Cloud EX4 device Healthy 1 00 69 1 To see details about the status of system components click the arrow on the right side of the panel 2 o return to the Home page click Close Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud EX4 device A green check mark indicates that your firmware is up to date Healthy WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 20 USER MANUAL THE DASHBOARD AT A GLANCE 1 To view whether an updated version of the firmware is available click the arrow on the right side of the panel to display firmware availability If an update is available click Install and Reboot to update your device 2 To return to the Home page click OK or Cancel Note If new firmware is available see Firmware Update on page 136 for information on updating your WD My Cloud EX4 device Network Activity The Network Activity panel displays the system activities and processes that are running on your WD My Cloud EX4 device At a glance you can see the network CPU and RAM activity 1 To view alist of all the system activities and processes that are running on your WD My Cloud EX4 device cli
70. egoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand only For consumers purchasing products in Australia and New Zealand please refer to this warranty information Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including bu
71. eps to create a cloud backup 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected 3 Click Amazon S button at the top of the screen all Backu ps USB Backups Remote Backups Internal Backups 4 Click Create amazon web services amazon Wh Services 6 Enter the following information supplied by Amazon S3 Region Select the Region used for your cloud from the pull down menu Access Key Enter the Access Key supplied to you by Amazon S3 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 64 USER MANUAL l 8 g BACKING UP AND RETRIEVING FILES Private Key Enter the Private Key supplied to you by Amazon S3 Remote Path Enter the remote path for your cloud This is normally your Bucket name Click Next amazon webservices Enter the following information then click Next Type Select one of the following options e Upload Backs up your WD My Cloud EX4 data to your Amazon S3 bucket e Download Backs up your Amazon S3 bucket to your WD My Cloud EX4 device Backup Type Select the tyoe of backup you d like to perform from the pull down menu Options include e Overwriting existing file s Overwrites files in the target folder that have the identical name as your source file e Full Backup Creates a separate folder containing all of the backup data each time the backup is performed e Incremental Backup Ov
72. er is currently setup for auto rebuild If Auto Rebuild is off Click the toggle button W to enable Auto Rebuild iSCSI Storage Internet SCSI iSCSI is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP IP protocol The encapsulated iSCSI commands and data can be transmitted over a local area network LAN or a wide area network WAN As with traditional iSCSI an iSCSI storage solution requires at least one initiator residing on the client computer and at least one target residing on the storage server Once the connection is established between the iSCSI initiator and the iSCSI target the operating system on the iSCSI initiator sees the storage as a local storage device that can be formatted read and written in the usual manner Your WD My Cloud EX4 allows you to create and manage iSCSI targets The iSCSI target provides storage similar to a local hard disk drive but is accessed over a network rather than locally The iSCSI target is protected by the underlying RAID structure of the WD My Cloud EX4 server iSCSI Roles Initiator A client computer that accesses storage devices using ISCSI commands over an IP network Target A network attached storage device that provides access to logical disks which can be created on the WD My Cloud EX4 server Creating an iSCSI Target Use the following steps to create an iSCSI target
73. erwrites files with source files that are newer than the target files In the Local Path field enter a path for your backup on your WD My Cloud EX4 server Click Browse to browse to a location for your backup on the device Example Volume_1 backup amazon webseries 10 Click the toggle button WM to activate the Autoupdate feature This automatically updates your backup based on a schedule you create If you activate the Autoupdate feature Select the Autoupdate schedule Daily Weekly or Monthly Select the Autoupdate Time from the pull down menu Daily option WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 65 USER MANUAL BACKING UP AND RETRIEVING FILES Select Autoupdate Date and Time from the pull down menus Weekly or Monthly option amazon webservices Monthiy 11 If you don t select Autoupdate in the Backup Now field indicate whether you want to begin the backup now Select Yes to begin your backup now amazon Web Services Ii OFF 12 Click Next amazon webservices 13 Review your settings then click Finish Your Amazon S3 Cloud backup is created The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page Note Access your Amazon S3 Cloud backup bucket to view your device backups WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 66 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 Managing Storage on the WD My Cloud EX4 Storage Types RAID
74. ety INSTUCHONS ox xaccoe oe ne he eee Oe ee ee a 1 Recording Your WD Product Information n a aoaaa aaea ae 2 2 Product Overview ssssssssnnsnsnnssnnnnn 3 ADOULTNG SYSICNT s stud ceive wa he oda ba yew at Pa eda dae 3 About the Online Learning Center 0 0 0c ee 4 Package COMletiS 4 ace am enere He eh om eared EERE Re ae we a 5 Pre installation INStrUCtIONS aaan aa ees 6 Handling PrecautionS nasaan aeaa eee eee 6 Product ComponENtS ac acannon arn aya oa ieee 8 tter Ge aed 4 3 Getting Started cxssueiseer rae wewu tees eueed eee 9 Physically Connecting the Device a na ee 9 Getting Started Using Online Setup Software nanasa auaa 13 Getting Started Without Online Setup Software a a anaana naa 18 Accessing Content naasa aa ee eee eas 18 4 The Dashboard at a Glance 00055 20 Launching the Dashboard 0 ees 20 Accessing the Dashboard for the First Time 005 21 The Dashboard Home Page aaaea eee ee 23 Obtaining Customer Support asasena ee ee 33 Common TASKS ata aenebenone ean og Ooo Cue PoE Ee eS Bae ee amp 34 5 Managing Users Groups and Shares 35 ADO UOS erebre tcp eba es eben 2 oueqeseee RESE oor dy Ss 35 POCO GOURDS 4 04 6 eed ond oe eee ae eae Ge Ge a eo aed BA ame 44 AOU GWOlGS 2 50 6566 25 54 5045 240 ETRE oS O58 oR Seo eee Ses 48 6 Backing Up and Retrieving Files 52 AOU BACKOSS ris 1 404 vege Hoot ek eRe GE EEE RA oe 5
75. evice There are three types of diagnostic tests Quick Test The quick test checks the hard drives for major performance problems The result of a quick test is a pass or fail evaluation of the hard drive s condition The quick test can take several minutes to complete Full Test The full test is a more comprehensive drive diagnostic It methodically tests each and every sector of the hard drives You will be informed of the condition of the hard drive once the test is performed The full test may take hours to complete depending on the size and data configuration of the hard drives System Test The system test reviews the health of your device hardware hard drives fan system clock and device temperature ee en ne Sef Tapa oYSIEM Viagnostics Quick Test Full Test System Test EP Running a Diagnostic Test 1 On the Utilities page click Quick Test Full Test or System Test A progress bar displays indicating test progress and whether the device passed or failed the test 2 Review the test results then click Close fthe device fails the test click EA then click Support to get assistance WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 131 USER MANUAL CONFIGURING SETTINGS System Restore The system restore allows the Administrator to perform a full factory restore on the WD My Cloud EX4 device This option restores your device to factory default settings with no data loss Important Before doing a factory
76. f all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed If liquid has been spilled on the product f the product has been exposed to rain or water lf the product does not operate normally when the operating instructions are fol lowed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition lf the product has been dropped or the chassis has been damaged lf the product exhibits a distinct change in performance contact WD Customer Support at htto support wd com WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 1 USER MANUAL IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the bottom of the device Serial Number Model Number Purchase Date System and Software Notes WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 2 USER MANUAL
77. f your saved configuration file and select it Open The configuration file is loaded The device will reboot Don t unplug the device during this rebooting process Once the reboot is complete launch the Dashboard WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 132 USER MANUAL CONFIGURING SETTINGS Device Maintenance The Device Maintenance area allows you to shutdown and reboot your WD My Cloud EX4 device This area also displays the amount of time the device has been up and running Shutting down the Device Use the following steps to safely shut down your WD My Cloud EX4 device 1 In the Device Maintenance area click Shutdown 2 Review the confirmation message then click OK Your WD My Cloud EX4 safely shuts down Rebooting the Device 1 In the Device Maintenance area click Reboot 2 Review the confirmation message then click OK Your WD My Cloud EX4 safely reboots Scan Disk The Scan Disk area allows you to scan your device s hard disks for any errors Scan Disk Scanning Your Disk Use the following steps to run a disk scan on your WD My Cloud EX4 device 1 In the Scan Disk area select the volume you d like to scan from the pull down menu 2 Click Scan Disk 3 Review the confirmation message then click OK Your WD My Cloud EX4 is scanned for disk errors Format Disk The Format Disk area allows you to format your device s hard disks SS ee a en F rormat VISK Format Disk WD MY CLOUD
78. for now If you find that you need to update this information in the future it can be updated on the Administration Control Panel after phpBB is installed WD MY CLOUD EX4 PERSONAL CLOUD STORAGE Jal USER MANUAL APPENDIX 13 Review the information on the screen then click Proceed to next step 14 Review the information on the screen phpBB is now installed Congratulations Convert an existing board to php planta procend 16 the converter i l Ga live with your phpBB3JI ELAME E Sup urt Tarum Plea does meee or renam the insia directory before yrim WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 152 USER MANUAL APPENDIX Appendix D Supported RAID Modes Provided below is a chart identifying those modes that are supported for RAID storage Supported RAID Modes 1 Disk 2 Disks 3 Disks 4 Disks Spanning Yes Yes Yes RAID 1 Yes No Yes 2 RAIDS es JBOD Yes Yes Appendix E RAID Migrations The chart provided below identifies the RAID migration paths allowed on your WD My Cloud EX4 device From JBOD 1 Disk e RAID 1 2 disks e RAID 5 8 disks e RAID 5 4 disks RAID 1 2 Disks e RAID 5 3 disks e RAID 5 4 disks RAID 1 2 Disks with e RAID 5 3 disks spare e RAID 5 4 disks Note RAID 1 Spanning migration to RAID 5 is not supported WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 153 USER MANUAL APPENDIX Appendix F Safe Mode Firmware Update Procedures If you see the following screen use
79. fully installed to ow Installing gt install Complete CAProgram Files 670 My Goud Click Done io adi ihe installer Mac 1 Complete Steps 1 5 above 2 Click Downloads and select WD My Cloud Installer f asked to install Java SE6 runtime click Install fa warning screen displays click Open 3 Read the Apple Software License Agreement than click Agree _ License Agreement Apple Software ENGLIRH APPLE IHC aban LUCENSE MT FOF QS X MOUNTAIN LION Braber PLEASE READ THIS OFTWARE LICENSE AGREEMENT PLCENSE CAREFULLY BEFORE USING THE APPLE SOFTWARE OY USNO THE APPLE SOFTWARE YOU ANE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE IF YOU BO HOT AGABE TO THE TEAMS OF THIS LICENSE DO NOT INSTALL ANDADA USE THE APPLE SOFTWARE AMID IF PRESENTED WITH THE OPTION TO AGHEE OF D9S40REE TO THE TERMS QUICK DISAGREE IF YOU ACOUGO THE APPLE SOFTWARE AD PART OF AM APPLE HAROWARE PURCHASE AND IF YOU DO NOT AGREE TO THE TEAMS OF THIS LICENSE YOU MAY RETURN THE ENTIRE APPLE HARDWARESOFTWARE WITHIN THE RETURN PERIOD TO THE APPLE STORE OA AUTHORIZED DES TRIBUTOR WHERE YOU ORTAMED IT FOR A REFUSD SUBJECT TO APPLE S RETURN POLICY POURED AT biipyienare appin gavina talon YOU MUST RETURN THE ENTIRE HARD WARESOF WARE PACHUAGE IM GRADER TO 8 TAIN A OEP LUMI MPORTANT HOTE Te the arieni tha thia sofhware may be weed to reprodiece modify pubkih Geabiute materiala H reproduction modificatio
80. he Internal Backups screen under Internal Backup Queue select the Delete button 2 In response to the confirmation message click OK The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list Cloud Backups A cloud backup allows you to create remote backups that are accessible over the internet and through various mobile devices WD My Cloud EX4 device uses the following cloud services to create remote backups ElephantDrive ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Amazon S3 Amazon Simple Storage Service S3 is an online file storage web service that can be used to store and retrieve any amount of data at any time from anywhere on the web Enabling ElephantDrive Cloud Backup ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Once enabled EleohantDrive automatically syncs with your device For additional information about EleohantDrive Cloud Backups see http home elephantdrive com welcome wdc Use the following steps to enable a cloud backup using ElephantDrive 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected Ihe WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 61 USER MANUAL BACKING UP AND RETRIEVING FILES 3 Click Elephant Drive at the top of the screen derm 4 In the Elephan
81. iSCSI Target list click Details next to the target you d like to disable 3 Click Disable The selected target is now disabled Modifying an iSCSI Target Use the following steps to modify an iSCSI target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to modify 3 Make all of your necessary changes then click Save Deleting an iSCSI Target Use the following steps to delete an iSCSI target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to delete 3 Ensure that this is the target you want to delete then click Delete The selected target is deleted and removed from the iSCSI Target list WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 74 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 Enabling iSCSI iSNS Client The Internet Storage Name Service iSNS protocol is used for interaction between ISNS servers and ISNS clients iSNS clients are computers also known as initiators that are attempting to discover storage devices also known as targets on an Ethernet network Use the following steps to configure the iSCSI iSNS client 1 On the navigation bar click Storage to display the Storage screen 2 Click iSCSI if not already selected 3 Click the toggle button W to enable iSCSI 4 Inthe iSCSI iSNS Client field click the toggle button W 5 Click Configure WD MY CLOUD EX4 PERSONAL
82. ice webpage from the resulting menu WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 20 USER MANUAL IF you want to launch from Mac OS X Mobile Devices THE DASHBOARD AT A GLANCE THEN 1 Click the Safari icon B gt bookmark icon s gt Bonjour 2 Double click the WD My Cloud EX4 device on the network IOS Devices 1 Open a browser 2 Inthe Address bar enter httos lt device name gt local Android Devices 1 Open a browser 2 Inthe Address bar enter http lt device name gt Accessing the Dashboard for the First Time Use the following steps when you initially access the WD My Cloud EX4 Dashboard 1 Note When initially log into WD My Cloud EX4 leave the Password field blank Click Login 2 Select a language from the pull down menu 3 Click the WD End User License Agreement link review the agreement then click I agree to the WD End User License Agreement check box 4 Click Continue WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 21 USER MANUAL THE DASHBOARD AT A GLANCE 5 Enter your First Name Last Name and Email address to create an admin login for your WD My Cloud EX4 device then click Save If you d like to add additional users enter the User Name First Name Last Name and Email address of the additional users then click Save for all additional users 6 Click Next 7 Review the information on the screen Click the Automatically update device firmware when availabl
83. ichelson Drive Suite 100 Irvine California 92612 U S A 4779 705130 A00 May 2014 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 165 USER MANUAL
84. igured for this option in order to maximize performance WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 121 USER MANUAL CONFIGURING SETTINGS SMB2 Server Message Block version 2 Select this option to support Windows File History in Windows 8 e To enable disable SMB2 click the toggle button m Note If you enable SMB2 read write performance will be impacted FTP Access File Transfer Protocol enables the transfer of data from one computer to another through a network FTP is disabled by default 1 To enable disable FTP Access click the toggle button m 2 Click Configure 3 On the FIP Settings screen enter the following information e Maximum Users Select the maximum number of users you d like to have FIP access from the pull down menu e Idle Time Enter the amount of time in minutes you d like the FTP to be idle before it times out e Port Enter the port to be used for FTP access e Flow Control Select either Unlimited or Customize If you select Customize enter a Flow Control value 4 Click Next 5 Inthe Passive Mode field select either Default or Customize If you select Customize enter Passive Mode values 6 Select the check box if you d like to report external IP in PASV mode then click Next 7 Enter the following information e Client Language Select the client language from the pull down menu e SSL TLS Select this check box if you d like to allow only SSL TLS connections XP
85. ike to modify then click the Edit Job button W 2 Inthe USB Backup area make the necessary changes to your job then click Save Deleting a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select click the Delete Job button WJ next to the job you d like to delete 2 In response to the confirmation message click OK The selected USB Backup job is now deleted and removed from the USB Backup Jobs list Remote Backups Backup your WD My Cloud EX4 device to another WD My Cloud EX4 device Before you proceed with a remote backup ensure the following You have a remote WD My Cloud EX4 device to backup this device to Existing shares and data from this device will be copied to the target device in addition to previously existing data The remote Server setting is turned ON in the remote WD My Cloud EX4 device The backup password for the remote WD My Cloud EX4 device is enabled You have enabled port forwarding in order to see the remote WD My Cloud EX4 device over the internet For additional information on remote backups see Knowledge Base Answer ID 10637 Creating a Remote Backup Use the following steps to backup your WD My Cloud EX4 to a remote device 1 On the navigation bar click Backups to display the Backups screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 55 USER MANUAL BACKING UP AND RETRIEVING FILES Click Remote Backup USE Backups a 4 Place a check mark in
86. in the WD My Cloud EX4 Dashboard For information on managing your alerts see Managing Alerts on page 31 LEDs Front Panel Power LED The following table describes the front panel power LED behavior State Color Appearance State Description Power Down Black Device is inactive or in a power down off off state Powering Up Blue Flashing Device is powering on or in the process of Updating the firmware on Power Up degraded Flashing Device is powered up but the volume is degraded Software firmware White Solid Firmware is currently being updated update may look somewhat violet WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 11 USER MANUAL GETTING STARTED Front Panel Hard Drive HDD LEDs The following table describes the front panel hard drive LED behavior Function Color Appearance Function Description No Drive Black Drive is not present off Drive Present No Blue Solid Drive is present but there is no activity Activity Active Dive Drive Flashing Drive is present and showing drive activity ee Drive fault Flashing The drive is present but has a hard drive fault or failure Back Panel Ethernet Network LEDs The following table describes the network and activity LEDs Note Looking at the port the LED on the top left is the Activity LED and the one on the top right is the Link LED State Appearance State Description Link down Link Cable or device is not plugged in or other end of link is
87. information on adding an app to your device On the App screen click phpBB in the left pane In the Configuration URL field click the configuration URL link The phpBB Installation page displays Review the phpBB introduction then click the Install tab n tallation Panel i Brnah Grighint Y Piha mi dati T b iniroductior Introduction Ehe installation guide 5 Review the Welcome to Installation information on your screen then click Proceed to next step Welcome to Installation WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 148 USER MANUAL APPENDIX 6 Review the Installation compatibility information then click Start Install 7 On the Database configuration screen enter the following information then click Proceed to Next Step Database Type Select MySQL if not already selected Database server hostname or DSN Enter localhost Database server post Leave this field blank Database name Enter a name for your database to be used for phpBB Database username Enter your MySQL account user name lf you re using the phpMyAdmin app enter admin Database password Enter your MySQL password lf you re using the phpMyAdmin app enter admin Table Prefix Enter a table prefix The prefix must start with a letter and must only contain letters numbers and underscores Make sure that the prefix chosen is not used by other tables You can also use the randomly generated table prefix
88. kup feature 2 Select the frequency of the backup Daily Weekly Monthly 3 Select a time hour and minutes from the pull down menu 4 lf you did not enable the Recurring backup field e Click the Date field and select the date you d like the backup to occur e Select a time hour and minutes from the pull down menu Incremental Backup Click the check box if you d like this job to be an incremental backup 5 Click Create Your job displays in the Internal Backup Queue area and will begin backing up at the indicated time Initiating an Immediate Internal Backup On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Begin Now button ee M a end Pe os fac intemal Backup Queue The internal backup begins Modifying an Internal Backup Job 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Edit button Internal Backup Queue 2 Inthe Internal Backup area make the necessary changes to your job then click Save Viewing Internal Backup Details 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Details button 2 Review the details of your Internal Backup job then click Close WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 60 USER MANUAL BACKING UP AND RETRIEVING FILES Deleting an Internal Backup Job 1 On t
89. lick Media in the left panel i RIA ee ee Can ee DLNA Media Server Rescan Rebuild WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 103 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 1 Inthe DLNA area Media Streaming field click the toggle button J to enable disable DLNA Note Media Streaming is ON by default 2 Click View Media Players This displays a list of the media players receivers on your home network Note If Media Streaming is OFF this field will not display on your screen 3 On the Media Streaming Options screen select which media device you d like to receive streaming music video or photos On Select this option to allow DLNA media streaming to the device Off Select this option to disable DLNA media streaming to the device 4 Once your selections are made click Close Viewing DLNA Media Server Information The DLNA area displays the current version the number of music video and pictures available on your device and when the last update occurred Rebuild To view DLNA media server information on the Settings screen click Media in the left panel WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 104 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Rescanning Rebuilding the DLNA Database The WD My Cloud EX4 device automatically rescans and rebuilds the DLNA database however if you suspect that your database is corrupted use the following steps to either rescan o
90. lume Virtualization summary to ensure that your settings are correct then click Save A virtual volume is created Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Details next to the virtual volume you d like to connect 3 Click Connect Once connected to the target the system automatically formats the LUN if it hasn t been done before WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 79 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 4 Once your virtual volume is formatted click Close Your new virtual volume is now available on your WD My Cloud EX4 device mments a Public J SmartWare J TimeMachineBackup J Wooydrive Modifying a Virtualized Volume Use the following steps to modify a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 select the virtual volume you d like to modify then click Modify WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 80 USER MANUAL MANAGING STORAGE ON THE WD MY CLOUD EX4 3 Make the necessary changes to the volume then click Save When the modified settings are saved the virtual volume is connected again Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My
91. m sources of heat Secluded from electromagnetic fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device while It is powered on Do not use this product as a portable device Do not remove all four data drives at the same time This will cause your device to become unresponsive WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 6 USER MANUAL PRODUCT OVERVIEW Product Components Front View SaulenleD LCD Display Scroll buttons Power button Welcome to My Cloud To WD My Cloud EX4 see Drive LEDs Drive Bay Doors WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 7 USER MANUAL PRODUCT OVERVIEW Back View External DC In USB ports Power port Ethernet ports Reset button Kensington ecurity Slot Component Icon Description Ethernet port Connects the device to a local network USB 3 0 port Connects to a USB hard drive for additional storage Reset button RESET Restores settings such as the administrator user name and password for the device Connects the device to an AC adapter and the power outlet supports a standard Kensington sec
92. me Page 25 updating apps 86 USB backups creating 53 deleting 55 editing 55 managing 52 viewing details 54 USB drive connecting 52 User settings 35 viewing list of 36 user 41 user password updating 41 user settings editing 41 users about 35 adding a single 36 adding multiple 38 assigning agroupto 43 assigning quotas to 43 assigning share access 42 creating multiple 39 editing settings 41 enabling cloud access 88 group quotarules 43 importing multiple 40 removing 44 updating password 41 viewing 36 Users Panel 29 Using Mac OS X Leopard Snow Leopard Lion Mountain Lion 19 163 Utilities about 131 V viewing a list of shares 48 alert details 32 apps 83 details of an ISO Share 128 DLNA Information 104 groups 44 hard disk information 81 internal backups 60 remote backups 58 the RAID mode 68 USB backup details 54 Virtualized Volume connecting to a target 79 creating 77 modifying 80 Volume Virtualization about 76 W WAN 6 Warning changing RAID mode 68 deleting a share 51 68 modifying the device 123 mounting a USB drive 52 122 renaming the device 110 renaming the drive 110 warranty information all regions except Australia New Zea land 156 Australia New Zealand 157 WD Media Players about 107 WD My Cloud about 92 installing 93 WD My Cloud Desktop about 95 accessing 100 launching 99 Mac installation 98 Windows installation 96 WD My Cloud EX4 Dashboard end user 140 deleting a share 51 Ho
93. me page end user 141 logging in end user 139 managing users 35 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX media server settings 103 mobile apps 90 quick user guide 139 system report 33 user settings 35 WD My Cloud EX4 Dashboard launching 20 WD Photos about 90 installing 91 WD service and support ii WD Technical Support contacting ii WD s Online Learning Center 13 Web Access Timeout 116 Web browser compatibility 6 WebDAV Service 123 Windows mapping a public folder 19 Windows 8 getting started without Online Setup Software 18 Windows Vista Windows 7 public share 18 workgroups 120 124 164 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and WD My Cloud WD SmartWare WD GreenPower WD My Cloud EX4 WD Photos WD TV Live WD TV Live Plus are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2014 Western Digital Technologies Inc All rights reserved Western Digital 3355 M
94. music to your iTunes compatible devices Both DLNA compatible and Tunes compatible devices search for media stored in any public share that has media serving enabled When the WD My Cloud EX4 device is new only the Public share defaults to DLNA on WD SmartWare Time Machine and new shares default to DLNA off If you do not want DLNA to display specific media files place them in a private share that is set to disable media sharing See Making a Share Private on page 51 Both the DLNA and iTunes servers are pre set SO you can just transfer your multimedia content to the Public share on your WD My Cloud EX4 device and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live HD media player DLNA 1 5 Digital Media players and other PCs on your home network Visit htto www dina org for further information on DLNA Media Server Overview The WD My Cloud EX4 device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The Media server searches for all the media stored in the Public share on the WD My Cloud EX4 device connected to your home network The server is pre set so you can just transfer your multimedia content to the Public share on your WD My Cloud EX4 device and you are ready to stream and view content on your home entertainment ce
95. n bed materials rach Gubhah r Grbriburis a ree nephorial you shouki eaperybans y jeg khi 1 Danma A The Apme motte Decking Bon ROM cote ay had party oA doaTe on TE T O d any undar tha barma of thin Licenta Appie kame Ao i Lorn EEN menarai of the Apre Dobit Abp med reke al Ahia ASi aprit granbed be yaa E Asaa af bi aera May Tahi miliki hiu parbi oF updated 1 ma Apes Dyma or piu dpete Seance Disagree Agree WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 98 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 4 Select a language from the pull down menu English e On 5 Read the WD Software License Agreement than click accept the terms of the License Agreement WD My Cloud License Agreement gt License Agreement Installation and Use of WO My Cloud Requires Acceptance installing of the Following License Agreement fay Compete Westem Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement is a legal contact belween you einer as an individual or a single entity you and Western Digital Technologies inc WOT gaveming your use of the WOT software and related online or electronic documentabon such software and the documeniation collectively referred to herein as the Sotware YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT BY INSTALLING ACTIVATING COPYING OR OTHERWISE USING THE SOFTWARE IE YONI NO MT AGREE Mi MYT METAI aecept the larma of the
96. n your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV HD Live media player or DLNA 1 5 Digital Media Adapters and other PCs on your home network Accessing Your Personal Cloud Using iTunes You or anyone connected to the WD My Cloud EX4 device can use iTunes to play stored music files This service creates a virtual music library on the device and treats it as an ITunes repository making it possible to stream music files from the WD My Cloud EX4 device to Windows or Mac computers running iTunes For a list of Supported media types see Media Types Supported on page 102 Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions Note iTunes scans any shares that have the Media Serving setting enabled including the Public share by default See Knowledge Base Answer ID for additional information on iTunes Server supported media types You can drag and drop media files into the corresponding folders in the Public share e g music files into the WDMyCloudEX4 Public Shared Music default share otreaming Media in iTunes iTunes is enabled by default in the dashboard See Enabling Disabling iTunes on page 105 for more information on configuring iTunes 1 Launch iTunes on your computer WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 108 USER MANUAL 2 Click WOMyCloudEX4 under the Shared section of the
97. ning sect a product WO My Cloud EXA 3 Click WD My Cloud EX4 to display the download page Ce Leaming Center Supponi CF Foe Wardens My Cloud EX4 Get the most out of your WD My Cloud EX4 personal doud storage Download setup Software Q How To s l 4 j Software Downboads Lian how bo get pour WO dete op wd running Demba boob and apps io onfimite your petsonal cloud eepenierie WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 13 USER MANUAL GETTING STARTED Note The Learning Center automatically detects your operating system OS If you d like to download setup software for a different operating system select your OS from the pull down menu at the top of the page before selecting the Download Setup Software button 4 Click the Download Setup Software button The setup software downloads to your computer 5 Access your downloaded files then double click Setup exe Windows or WD My Cloud EX4 Personal Cloud Storage Setup dmg Mac to open the setup software The Getting Started window displays HD My Cloud EX4 My Cloud EX4 Personal Cloud Storage G Click Get Started 7 Read the Western Digital License Agreement that displays then select the I accept the terms of the License Agreement check box and click Next HD My Cloud Ex4 Let s get this out of the way Weatern Digital End User License Agreement IMPORTANT READ CAREFULLY This End User License Agreement Agreement i
98. nter game consoles for example Xbox 360 or PlayStation 3 WD TV HD Live media player or DLNA 1 5 Digital Media Adapters and other PCs on your home network iTunes Overview You or anyone connected to the WD My Cloud EX4 device can use iTunes to play stored music files iTunes creates a virtual music library on the device and treats it as an ITunes repository making it possible to stream music files from the WD My Cloud EX4 device to Windows or Mac computers running iTunes iTunes scans any shares that have the Media Serving setting enabled including the Public share by default WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 101 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Media Types Supported Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 102 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Media Types Supported by iTunes Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions The iTunes Media Server supports the following file extensions FLAC M4A MP3 MP4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media content on the WD M
99. o the various shares on your WD My Cloud EX4 device using the following steps 1 On the Set Up User screen select the user for which you d like to assign a share Note Only private shares can be edited Public shares always have read write access and are therefore grayed out on the screen 2 Inthe Share Access area select the type of access you d like to assign to the selected user sel Read Write Access Select this option to provide the user account with read write access to the selected share The user can view and update the share Read Only Access Select this option to provide the user account with read only access to the selected share The user can view the share but can t update it E Deny Access Ihe User account has no access to this share The user account is updated with your share access selections WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 42 USER MANUAL MANAGING USERS GROUPS AND SHARES Assigning a Group to a User Use the following steps to assign a Group to a user account 1 Onthe Set Up Users screen select the user from the left pane 2 Inthe Group Membership field click Configure 3 Select the check box next to the Group you d like the user to join then click Save Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group There are various rules dictating the which quota takes precedent over another User quota must be lt the grou
100. ormations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 155 USER MANUAL REGULATORY AND WARRANTY INFORMATION KC Notice Republic of Korea only Class B Device 1 Please note that this device has been approved for non business purposes and may be used in any environment including residential areas Korean KCC certification ID MSIP REM WDT D8C CeBegeHuas gna TamoxeHHoro Coroza TonbKo gna Poccun KoopgnHaThi ANA cBa3n NO Bonpocam TamoxeHHoro Coio3a OOO foduH Poccua 140573 MockoBckaas OOnacTb O3epckn panoH ceno BOApKNHO ony6osa JI H 7 495 223 6008 local declarant gmail com ata u3roTOBNeHuA yKa3aHa Ha mapknposBke o6opygoBanna Manufacturing date marked on the equipment Environmental Compliance China BB aa SS A Pb 7k R Hg m Cd FTE Cr VI 3 RAK PBB amp 2 HK AGE PBDE PCBA O O O O O O KE O O O O O O ps O O O O O KE O O O O O O IRET O O O O O O HRA O O O O O FEL RR x O O O O O FE 208 O O O O O O O Riit peT SHTESE A H SJ T 11363 2006 WE t AHE RA FRKE x RZA t RH AREH SJ T 11363 2006 WEKRE K Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires
101. ovwing License Agneenvent Ca Western Digital End User License Agreement IMPORTAST READ CAREFULLY This End User License Agreement Agreement is a legal contract between you either a5 an mdradual of a single entity you and Western Digital Technologies Inc WDT governing your d TT b pooepl the benra of the License Agepenend Qo Se OT boaa ma himii of ma Locate Aree el WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 97 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 10 Read the Apple License Agreement then click accept the terms of the License Agreement wo My Cloud License Agreement gt License Agreement Installation ami Use of WO My Cloud Requires Acceptance of the installing Following License Agreement insiall Compete Engish APPLE INC SOFTWARE LICENSE AGREEMENT FOR BONJOUR PRINT SERVICES FOR WINDOWS PLEASE READ THIS SOFTWARE LICENSE AGREEMENT LICENSE CAREFULLY BEFORE USING THE APPLE SOFTWARE BY USING THE APPLE SOFTWARE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS _ LICENSE TF Vi DA MAT AGREE To THe TERUG oF Q pocegt te terms of He Loene greener da NOT cca Hia beraa Si ha Lioni Agree InstallAnywhere Cancel jnstall 11 Click Install Installation begins 12 Once the installation is Sea click Done to close the WD My Cloud installer E wd My Cloud Install Complete w License Agreement WO My Cloud has been success
102. ower and flexibility to expand your NAS features Your options are endless Choose the diskless enclosure with easy drive install and hot swap to effortlessly add up to four drives and grow as your needs expand Or choose a populated system that works right out of the box featuring WD Red hard drives for ultimate compatibility in the unique 24x7 NAS operating environment Drive management and data protection at its best You re armed with multiple options to secure your data from loss Choose RAID O 1 5 10 or select from spanning and JBOD modes for even more options to manage your data Easy to manage A powerful dashboard and LCD display means your system is always under your control Monitor your drives manage users and utilize energy saving features Email and mobile alerts keep you informed on My Cloud EX4 status Award winning desktop and mobile apps With WD s My Cloud mobile and desktop apps you can upload access and share your documents from anywhere Conveniently transfer files from your public cloud service to the EX4 directly from the mobile app Powerful apps to customize your NAS Featuring industry leading apps including aMule Icecast Joomla phoBB phoMyAdmin and SqueezeCenter Advanced Serving Options Integrated file server FTP server backup server and P2P download server WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 3 USER MANUAL PRODUCT OVERVIEW Stream media to your connected devices St
103. p quota e g If your group has a 20GB quota and you try to set the user quota to 30GB quota you will be prompted to reduce your user quota to be equal to or less than the group quota If the user quota is not set the group quota will be assigned to the user When a user quota is set prior to joining a group and a group is assigned If the user quota gt group quota the individual user s quota will automatically be reduced to the group quota amount If the user quota is lt group quota the individual user quota will remain unchanged Assigning Quotas to a User Use the following steps to assign a quotas to a user account A quota determines the amount of disk space allocated to the user on the WD My Cloud EX4 device 1 Onthe Set Up Users screen select the user from the left pane 2 Inthe Quotas field click Configure WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 43 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 Enter the amount of space you d like to assign to the user on the WD My Cloud EX4 device To assign unlimited space leave the Quota Amount field s blank 4 Click Save Removing a User Use the following steps to delete users from the WD My Cloud EX4 device Note The Administrator account can not be deleted 1 On the Set Up Users screen select the user you d like to delete in the left pane 2 Click the Remove User icon A 3 In response to the confirmation message click OK The user accoun
104. page 18 Enable or disable remote access you and people you want to share with page 88 Download WD mobile apps page 90 Back up the device page 52 Enable DLNA and ITunes page 103 Use media servers page 101 Update firmware page 137 Shut down or reboot the WD My Cloud EX4 device page 133 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 34 USER MANUAL MANAGING USERS GROUPS AND SHARES Managing Users Groups and Shares About Users About Groups About Shares Viewing Users Viewing Groups Viewing a List of Shares Adding a Single User Adding a Group Creating a New Share Adding Multiple Users Editing Group Settings Making a Share Private Editing User Settings Assigning Share Access to Editing Share Settings Updating a User Password Groups Deleting a Share Assigning Share Access to Assigning Quotas to a Group Users Removing a User Assigning a Group to a User Quota Rules Assigning Quotas to a User Removing a User About Users The Administrator normally the device owner is the person in charge of setting up the device As the WD My Cloud EX4 device owner you have a special user account admin that provides you with administrator privileges With these privileges you can set up and configure the device to your specific needs and add other users to your personal cloud You also have the power to determine exactly what users can access on the device As a default the administrator admin user name does not have a password You can create one a
105. ps Once a group account is created you can assign access to the various shares on your WD My Cloud EX4 device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share Marketing 2 Inthe Share Access area select the type of access you d like to assign to the selected user sell Read Write Access Select this option to provide the group account with read write access to the selected share The group members can view and update the share a Read Only Access Select this option to provide the group account with read only access to the selected share The group member can view the share but can t update it the share z Deny Access he group has no access to this share The group is updated with your share access selection once it is selected WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 46 USER MANUAL MANAGING USERS GROUPS AND SHARES Assigning Quotas to a Group Use the following steps to assign a quotas to a Group A quota determines the amount of space assigned to the user on the WD My Cloud EX4 device See Quota Rules on page 48 for information on quotas 1 On the Set Up Groups screen select the group from the left pane 2 Inthe Quotas field click Configure 3 Enter the amount of space you d like to assign to the group on the WD My Cloud EX4 device To assign unlimited space leave the Quota Amount field s blank 4 Click Save Removing a Group
106. ps about 59 creating 59 deleting 61 initiating 60 modifying 60 viewing 60 IPv4 Network Mode IPv6 Network Mode Link Aggregation iSCSI about 72 ISCSI iSNS Client enabling 75 iSCSI roles 72 iSCSI target creating 73 deleting 75 disabling 74 enabling 74 modifying 74 ISO Images creating ISO Mounting ISO Shares creating deleting modifying viewing 155 140 121 121 121 126 125 127 129 129 128 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX iTunes accessing personal cloud with disabling 105 enabling 105 overview 101 refreshing 106 streaming media streaming media in 108 103 108 108 J Joomla setup guide Jumbo Frames K KC Notice L LAN configuration 120 requirements 6 language and clock settings 112 launching WD My Cloud Desktop 99 LCD 115 LED 115 description Link Aggregation AFP Service Dynamic DNS FTP Access 122 Jumbo Frames 121 Link Speed option LLTD 123 NFS Service SMB2 122 SNMP 123 SSH 123 WebDAV Service Link Speed 121 LLTD 123 Local Master Browser M Mac software folder Mac backup 116 managing alerts 31 apps 83 USB backups 52 users 35 manually adding an app 85 media adding 144 121 156 11 121 122 123 121 122 123 124 19 106 161 media players accessing WD My Cloud EX4 107 accessing your personal cloud using 107 media types other 107 WD 107 media servers about 101 overview 101 settings 103 Medi
107. r rebuild your DLNA database Important Use caution when completing this procedure Rebuilding the DLNA server database could take a considerable amount of time depending on the number and size of the files involved 1 On the Navigation bar click Settings and then click Media in the left panel 2 Inthe DLNA Database field click one of the following Rescan The WD My Cloud EX4 device searches for changes made to your media libraries Try this option first Rebuild The WD My Cloud EX4 device rebuilds the DLNA database from scratch Enabling Disabling iTunes 1 On the Navigation bar click Settings and then click Media in the left panel iTunes ME a ISO 8859 1 Western European ISO 885 None W 1 Inthe iTunes area iTunes field click the toggle button W to enable disable iTunes Note iTunes is ON by default 2 Inthe Folder field select Root if not previously selected This field points iTunes to the root directory on your WD My Cloud EX4 device If your want to specify a directory on your device where ITunes can access your media Deselect the Root check box Click Browse then navigate to the folder where iTunes can access your media Click Save at the bottom of the iTunes area 3 Inthe Password field enter a password to be used when accessing your WD My Cloud EX4 device on iTunes Note Leave the Password field blank if you don t want to use a password to access your device media in iTune
108. re 1 On the ISO Mount screen select K next to the ISO Share that you d like to modify 2 Make any necessary changes then click Save Delete an ISO Share Use the following steps to delete an ISO share 1 On the ISO Mount screen select WA next to the ISO Share that you d like to delete 2 Review the confirmation message then click OK The ISO Share is deleted and removed from the ISO Share List WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 129 USER MANUAL CONFIGURING SETTINGS Media On the Media screen you can enter DLNA Digital Living Network Alliance media server and iTunes media player settings so that you can enjoy media in every room in your house 1 On the Navigation bar click Settings then click Media in the left panel Note DLNA and ITunes only works on your local network 2 For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page 101 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 130 USER MANUAL CONFIGURING SETTINGS Utilities On the Utilities page you can test the WD My Cloud EX4 device and get diagnostic information restore the device to factory defaults reboot or shut down the device and import or export a configuration file To access the Utilities screen click Settings then click Utilities in the left pane system Diagnostics Run diagnostic tests if you are having problems with your d
109. ream videos and photos to connected TVs media players gaming consoles and other DLNA UPnP devices Features a Twonky 7 2 and a DLNA certified 1 5 media server And with My Cloud Ex4 s iTunes server you can easily stream your music collection Back up your way Protect your data with remote backup to another EX4 integrated cloud backup or local LAN WAN backup PC users WD SmartWare Pro offers options for how when and where you back up your files for up to ten computers Mac users utilize all the features of Apple Time Machine backup software to protect your data Increase your personal cloud capacity Simply attach a compatible USB 3 0 hard drive directly to one of the two USB expansion ports on My Cloud EX4 and instantly expand your storage capacity Integrated energy saving features Save money on your energy bill with disk spin down and scheduled power on off Your own personal cloud Unlike public clouds My Cloud EX4 allows you to keep all your content in one safe place on your home or office network instead of a remote server No mysterious location of your data No monthly fees No limits Just blazing fast performance for your high speed digital life Advanced features iSCSI target full featured FTP services link aggregation and failover support jumbo frame support iPv6 ready UPS support USB and network real time resource monitor SNMP and virtual volumes About the Online Learning Center
110. red in the Admin Password field 11 Click Install Sample Data 12 Click Next 13 Review the information on the screen then click Remove installation folder Joomla 2 5 6 Installation Steps Finish 1 Lege Congratulations Jaami is now installed d Pretneiadatics check I Lense a Database 5 FTP Configuration Stl natin ba et itg att inset a PLEASE REMEMBER TO COMPLETELY REMOVE THE INSTALLATION FOLDER 6 Conhigetapen You wil not be able to proomed beyond this point until the installation directory has been removed Thi is a security feature of Joomla f araa Remova ineiailation folder Administration Login Details WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 146 USER MANUAL APPENDIX 14 At the top of this page click Site Your Joomla site has been created and installed on your WD My Cloud EX4 device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 147 USER MANUAL APPENDIX Appendix C phpBB Setup Guide ohpBB is a popular Internet forum package written in the PHP scripting language You can use phpBB to create your own customized forum that can be accessed and commented on from any internet connection phpBB is one of the many apps available for use from your WD My Cloud EX4 device Provided in this section are the steps you ll need to setup phpBB Requirements MySQL database setting Up phpBB 1 b Add the phpBB app to your WD My Cloud EX4 device see Adding an App on page 84 for
111. rning Center Start here to get the most out of your personal cloud storage device http www wd com setup Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4wd Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 Indonesia 803 852 9439 WDEU 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at hito register wd com or by using WD My Cloud EX4 Personal Cloud Storage software WD Service and Support 2 ee ji Registering Your WD Product 00 00 e i 1 Important User Information 0000000 nee 1 Important Saf
112. ructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating o
113. s You can also use the randomly generated table prefix pre loaded into this field Old Database Process Select one of the following options Backup Backs up the old database Remove Removes the old database Joomla 2 5 6 Installation Database Configuration Connection Settings WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 145 USER MANUAL APPENDIX 9 Keep the FIP Configuration screen default settings as they are and click Next Joomla 7 5 6 Installation Steps FTP Configuration 1 Language FTP Configuration Optional Most Users Can Skip This Step Press Next to Skip 2 Predation check Bri Selb J Litenss baik FP Ua Por senu fiy nasra A a beri oe erie a sepa rie FTP user PTAA mit 4 Database bitia ba a eee aia i cor ani rae far anire mah h mi FTP Ueman i iF Con girriiss EHe Ef y Eala A k FTP Password ee ruht FTP npg Pah 6 Configuraion Saigbed FTP Faih Wahii Fir Seiiings T Finish gt Adwanced Sanga amia F a ep po eap ees es Gp GL Genar p Pie pa 10 Complete the Database Configuration screen with the following information Site Name Enter a name for your Joomla site Your Email Enter the email address of the individual that will act as the adminis trator for the Joomla site Admin Username Enter the user name you ll use to log into your Joomla site Admin Password Enter the password you ll use to log into your Joomla site Confirm Admin Password Reenter the password you ente
114. s Enable Media Serving optional This option allows you to stream media stored in this share to other devices If you d like to Enable Media Serving click the toggle button FTP Access optional This allows FTP access on this share If you d like to use FTP Access click the toggle button m Note FIP access must be enabled before you can provide FTP access for a share See Network Services on page 120 for instructions on how to enable FTP access WebDAV Access Optional This allows WebDAV access on this share If you d like to use WebDAV Access click the toggle button i Note WebDAV access must be enabled before you can provide FTP access for a share See Network Services on page 120 for instructions on how to enable WebDAV access 6 Click Next 7 lf you d like to allow NFS Access click the toggle button W then click Save The About Shares window returns listing the new share and displaying its profile and user access information WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 50 USER MANUAL MANAGING USERS GROUPS AND SHARES Editing Share Settings 1 On the Set Up Shares screen select the share you d like to edit The Share Profile panel display 2 Modify the required and optional settings as desired Making a Share Private If you decide to limit access to a public share use the following steps to convert it to a private share Note Once you make a share private you must access the share wi
115. s WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 105 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC 4 lf you d like to change the default MP3 Tag Codepage select the page from the pull down menu 5 Inthe Auto Refresh field select the frequency of the media refresh for iTunes from the pull down menu 6 Click Save to save your settings Refreshing iTunes Use the following steps to refresh the iTunes directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 Inthe iTunes database field click Refresh Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder G elm gt Network WDMYCLOUDEX4 File Edit View Tools Help Onganine Network and Shanng Cenie View female prmiern a Network A EPSONBCAFDO b Shared Music uk MININT BSHEPSO A Shared Pictures a MININT SUOCLCF A Shared Viden E WOMYCLOUDENA gi Windows Explorer 4 items A C Public 4 gt DD All My Files T AirDrop Applications ae pr Desktop a T Documents ERR Mac Finder i Movies A Je Music is Pictures ame o Bate Modified Size Kind SMARET gt Shared Musk Today 9 26 AM Folder d WDMyCloudEX4 Shared Pictures Today 10 37 AM Folder C EPSON WorkForce 845 el Shared Videos jul 29 2013 4 15 PM Folder J Remote Disc 2 Copy your music files to the Shared Music folder 3 Follow
116. s apps that allow you to use your device more productively Note WD recommends that you fully understand the nature of any app before you install it on your device Note Support for each app should be obtained through the individual vendor WD My Cloud EX4 comes with various apps installed There is also a list of available apps for you to choose from on the Add an App screen Managing Apps The Apps screen displays a list of the currently installed apps From this screen you can use your installed apps add new apps or remove apps you no longer want to use Viewing Apps 1 On the navigation bar click Apps to display the Apps screen O 09 05 2013 w 2 To select an app click the name of the app in the left pane The app displays in the right pane WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 83 USER MANUAL MANAGING APPS ON THE WD MY CLOUD EX4 Adding an App Use the following steps to add an app to your WD My Cloud EX4 device 1 On the navigation bar click Apps to display the Apps screen o qd B _ 2 Click in the lower left side of the screen 3 On the Add an App screen place a check next to the app you d like to add to the device 4 Review the available apps For details about the app click Details Click Close to close the Details screen 5 Place a check next to the app s you d like to add to your device then click Install The selected apps are added to your device WD MY
117. s a begal contract betwen Vou esther as an individual of a single enity vou and Wester Digital Technologies Inc WDT governing your use of the WOT software and related online or electronice documeniation ech software amd the documentation collectively referred to herein as the Software YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT INCLUDING WESTERN DIGITAL S PRIVACY POLICY INCORPORATED HEREIN SEE SECTION 4 BY INSTALLING ACTIVATISG COPYING OR OTHERWISE USING THE SOFTWARE IF YOU DO SOT AGREE DO NOT INSTALL ACTIVATE COPY OR USE THE SOFTWARE This Agreement may be amended from iitwe to time by notices posted on WDT s website waw wde com company legal and you agree that by such notices you are given the opportunity to review any amendments to this Agreement and you agree to be bound to any changes to this Agreement if you contimuc to use the Software after such modification is poeted WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 14 USER MANUAL GETTING STARTED Connecting the Device to your Network 1 Review the information on the screen then check your device to ensure that the device name displays on the LCD of your WD My Cloud EX4 Wim My Cloud EX4 Connect Get powered up and connected 2 When the LED on your WD My Cloud EX4 device is solid blue click Next The software discovers your device Mm My Cloud EX4 Connect Select your WD My Cloud EX4 3 Select your WD My Cloud EX
118. sentations For more features and instructions see the Help Guide Me page and Quick Tips within the WD Photos application or go to http wdmycloud wad com Note WD My Cloud brings your data from the WD My Cloud EX4 device to your tablet handset or other portable devices using Google Android or Apple iOS WD My Cloud provides a convenient file list of the WD My Cloud EX4 device contents and then launches your favorite player or viewer for any files you wish to open For file types your mobile device supports see the device s manual Installing the WD My Cloud Mobile App 1 Download the WD My Cloud mobile app from the Apple App Google Play Blackberry World or Windows Store and install it on your mobile device 2 Launch the app to display the Welcome page Welcome iD My Cloud Connect Now Demo Drive WO My Cloud 3 0 0 3 Tao Connect Now 4 You have the following options for connecting to the WD My Cloud device From Your Local Network If the mobile device is connected by Wi Fi to the same Local Area Network as the WD My Cloud device the app is automatically activated From the Web ap and sign into your personal cloud using your WDMyCloud com login account email address and password Connect Manually If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 93 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Inthe
119. son Drive Suite 100 Irvine California 92612 Phone 949 672 7000 E mail support wd com WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 158 USER MANUAL Index A about apps 83 backups 52 disk status 81 DLNA 108 internal backups 59 iSCSI 72 media servers shares 48 Volume Virtualization 76 WD Media Players 107 WD My Cloud 92 WD Photos 90 accessing Dashboard 21 general settings online support ii personal cloud using media players 107 personal cloud with iTunes WD My Cloud Desktop 100 Accessories 5 Active Directory settings adding a single user apps 84 groups 45 media content to a folder multiple users 38 Port Forwarding Services AFP Services 122 alert details 32 alerts icons 31 Amazon S3 64 101 111 108 118 36 106 125 apps about 83 adding 84 deleting 86 managing 83 manually adding 85 updating 86 viewing 83 Apps Panel 30 assigning agrouptoauser 43 quotas to a group 4 7 quotas to users 43 share access to groups 46 share access to users 42 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX automatic support requesting 33 auto rebuilding 72 B backups 55 about 52 ElephantDrive 62 USB 52 Box contents 5 C Capacity panel changing 68 changing the RAID mode 68 China ROHS 156 cloud access settings cloud backups about 61 Amazon S3 64 ElephantDrive 61 Cloud Devices panel common tasks 34 compliance Europe 155 regulatory 155 safety 155 connecting a USB drive 52
120. ss screen then click OK ae Dashboard Cloud Access Cancel Note If you set your Cloud Setting to Manual you will have to access your device remotely using the ports you selected during the manual cloud setup Example If you setup your manual HTTP port as 5040 you d use the following address to access your device http lt Device IP Address gt 5040 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 114 USER MANUAL Energy Saver CONFIGURING SETTINGS The Energy Saver fields allow you to reduce the energy required to run your WD My Cloud EX4 device Use the following information to configure the energy saving options on your WD My Cloud EX4 device 1 View or change the following settings Drive Sleep LED LCD Power Recovery Power Schedule Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity Drive Sleep is enabled to sleep after approximately 10 minutes by default e To enable disable Drive Sleep click the toggle button m Enabling this function allows the device LEDs to go into standby mode to save power LED is enabled by default e To enable disable LED click the toggle button m Enabling this function allows the device LCD to go into standby mode to save power after a designated period of time LCD is enabled to go into standby mode after 10 minutes by default e To enable disable LCD click the toggle button m Automatically restarts
121. t 6 Review the Joomla Pre installation check to ensure that all items passed then click Next Joomla 2 5 6 Installation Steps Pre installation Check 1 Language Preainetallatien check for Joomla 2 408 Stable Ember 1i une 2017 14 00 GMT 7 Pie paid Cech Ted jaarbe on Aig hen passer take abora oj Go acer Jeena aa thadly ian PHP erp a B24 1 Litera DE dirbi Sate ie Super t Canoe et re HA Laces a Delt HE Sing Chwricad OFF Fi Fee fepoert 0h Spear SAP Conbyurs 6 Comiquraian Corie an a Vira T Minish Recommended senings a i r WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 144 USER MANUAL APPENDIX 7 Read the Joomla license declaration then click Next Joomla 2 5 6 Installation Steps License GNU General Public License Table of Contests 8 Complete the Database Configuration screen with the following information then click Next Database Type Select MySQL if not already selected Host Name Enter localhost Username Enter your MySQL account user name lf you re using the phpMyAdmin app enter admin Password Enter your MySQL password lf you re using the phpMyAdmin app enter admin Database Name Enter a name for your database to be used for Joomla Table Prefix Enter a table prefix The prefix should be three four characters long contain only alohanumeric characters and MUST end in an underscore Make sure that the prefix chosen is not used by other table
122. t anytime see Updating a User Password on page 41 Note Only one individual at a time can use the Administrator logon ID to log into the web browser application Because of this ensure that you log out of the WD My Cloud EX4 device web browser application when you re not using it This allows other users authorized to use the Administrator logon ID to access the web browser application See Energy Saver Web Access Timeout on page 115 to automatically log out of the application after a set amount of time The Users screen displays a list of the current users and allows the Administrator to view user details create new users create groups and grant a user access to existing shares WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 35 USER MANUAL MANAGING USERS GROUPS AND SHARES Viewing Users 1 On the navigation bar click Users to display the Set Up Users screen 2 To view user details click a user name on the left pane The user s profile and share access information display A user can have view only read write or no access to a share A admin ALLY Donakd Hollinger Ii OFF Adding a Single User The Administrator adds user accounts and sets the parameters of the shares that a user can access Use the following steps to add a single user account 1 To add a user click in the lower left side of the screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 36 USER MANUAL MANAGING USERS GROUPS AND SHAR
123. t display on the screen click Connect to a device manually Click WDMyCloud com Login to log in using your email address and pass word To setup your WDMyCloud com login see To give the user access to the WDMyCloud com web site on page 89 Click Activation Code to log in using the activation code generated by WD My Cloud EX4 To generate an activation code see To generate an activation code for a user s mobile device s on page 89 The WD My Cloud Desktop application opens 2 Review the Getting Started screen then click Start i Getting Started Add to Favorites el Quack actess fo your Bayona posjet and recent ems Add shortcuts to folders os pour WO My Cine deite here Add Content Wiem and manage your content here Add content fo pour WE My Cloud Gevice iby dragging fies bom your computer to ines idem WD Leaming Center Leim abou Teigi you Can Go wih your Gave il Te WD iearrang cem WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 100 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Playing Streaming Videos Photos amp Music Media Servers Media Storage Enabling Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The WD My Cloud EX4 Personal Cloud Storage device is designed to serve as your home s media server It enables you to stream photos music and videos to your DLNA compatible devices and
124. t is removed from the device and no longer displays in the user account list About Groups A group allows easier management of multiple users The permissions and privileges you assign to group accounts determine the actions that can be taken by that group Viewing Groups 1 On the navigation bar click Users to display the Set up User screen 2 select the Group icon in the upper left part of the screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 44 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 To view group details click a group name on the left pane The group profile information displays Adding a Group 1 To adda group click 2 Enter a Group Name in the lower left side of the Set Up Groups screen 3 Click the check box next to the user s you d like to add to your new Group then click Next 4 Enter the Quota Amount or leave the values blank for unlimited space then click Save You re new group account displays on the left pane of the Set Up Groups screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 45 USER MANUAL MANAGING USERS GROUPS AND SHARES Editing Group Settings 1 On the Set Up Groups screen select the Group whose information you d like to edit The Group Profile and Share Access panel displays 2 Modify the required and optional settings as desired To update the group s access to shares See Assigning Share Access to Groups on page 46 Assigning Share Access to Grou
125. t not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 2 years in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Prod
126. tDrive field click the toggle button WE to turn on your ElephantDrive cloud backup 5 Click Register The Register screen displays 6 Enter the following information then click Register Email address Enter the email address you ll use to receive information from ElephantDrive Password Enter a password for your new account Verify Password Reenter you re your password 7 You ve now enabled your ElephantDrive cloud backup Backing Up with ElephantDrive Once you ve enabled ElephantDrive use the following steps to create a cloud backup 1 On the navigation bar click Backups to display the Backups screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 62 USER MANUAL BACKING UP AND RETRIEVING FILES 2 Click Cloud Backups if not already selected Backups USB Backups D 4 In the Access Backups field click Login 5 Enter the E mail and Password you used when you registered with ElephantDrive in Step 6 on page 62 6 Click Login 7 Inthe Elephant Drive field click the New device backup wizard link 8 Follow the steps outlined in the EleophantDrive backup wizard to create your cloud backup WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 63 USER MANUAL BACKING UP AND RETRIEVING FILES Enabling an Amazon S3 Cloud Backup Note Before creating your Cloud backup sign up with for the Amazon S3 service at http aws amazon con ss Once your Amazon S3 account is setup use the following st
127. take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud EX4 device remotely 3 Check your email to confirm your new account and then click Next to display the Setup Complete screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 16 USER MANUAL GETTING STARTED Note You may need to check your email soam folder if your spam filter does not allow email from WD iim My Cloud EX4 ff Setup Complete Congratulations Your WD My Cloud EX4 is set up Next we recommend installing the WD My Cloud application El install the WO My Cloud application 4 You ve successfully set up your WD My Cloud EX4 device and can now Select default or clear the Install the WD My Cloud application check box Select default or clear the Place helpful shortcuts on my desktop check box Select default or clear the Recommended Automatically update My Cloud whenever new firmware becomes available check box 5 Click Finish to close the setup wizard If you selected the Install the WD My Cloud application check box Click Yes if you receive a warning prompt On the My Cloud screen select a language from the pull down menu then click OK Review the Western Digital License Agreement then select accept the terms of the License Agreement and click Next Review the Apple License Agreement then select accept the terms of the License Agreement and click Install The installation begins
128. tall and Reboot Install and Reboot Manual Update If you need to perform a manual update this is where you ll go to perform that task Note Ensure that you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http support wd com product download asp WWE Me ele EIG Update from File Manually Installing an Update 1 In the Manual Update section click Update from File 2 Navigate to the firmware update file then click Open 3 Review the confirmation message then click OK The update installs on your device When the update is complete your WD My Cloud EX4 device reboots WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 138 USER MANUAL APPENDIX Appendix Appendix A WD My Cloud EX4 Quick User Guide Appendix B Joomla Setup Guide Appendix C phpBB Setup Guide Appendix D Supported RAID Modes Appendix E RAID Migrations Appendix F Safe Mode Firmware Update Procedures Appendix A WD My Cloud EX4 Quick User Guide Logging into WD My Cloud EX4 1 Enter the name of your WD My Cloud EX4 device default name wdmycloudex4EX4 in the browser s address field http lt device name gt Windows Example httpo wdmycloudex4 https lt device name gt local Mac Example httos Awdmycloudex4 local 2 Click Go 3 On the WD My Cloud EX4 Login page click Other then enter your User Name 4 Inthe Password field enter your password 5
129. tem Restore on page 132 ote SY WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 154 USER MANUAL REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information Regulatory Compliance Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand only Regulatory Compliance Federal Communications Commission FCC Class B Information Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determine
130. ter WD My Cloud EX4 iPhone iPod touch or iPad with OS 4 x or later About WD Photos Mobile App Entertainment is happening all around you Now you can capture every moment of it and send it to your device for access on any page in your home Take a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cloud EX4 device when you get home you have new files waiting for you So you can enjoy them in your entertainment center Important WD Photos enables you to view photos in jpg format only Show off your entire photo collection without taking up tons of space on your smartphone WD Photos is compatible with leading Apple mobile devices and many popular Android devices Photos are automatically optimized for viewing on your mobile device WD Photos lets you view your most recently accessed photos even when you are offline Display your photos vertically or view them horizontally and turn your mobile device into the ultimate photo album Note Thumbnail images are not available for an attached USB device With WD Photos you can Instantly post photos to Facebook Create a slideshow with transitions to create digital art Access previously viewed photos even when you are offline View your photos all at once or filter them by folder or album Search by file name folder name or date using the built in search options Emaila photo to a friend Assign a photo to a contact
131. th a user name and password 1 On the Set Up Shares screen select the share that you d like to make private 2 Inthe Public field click the toggle button W to turn public access to the share off 3 Inthe User Access section select the level of access for each user Your Share is Updated as you make your selections Deleting a Share WARNING Deleting a share erases all files and folders on that share 1 On the Set Up Shares screen select the share that you d like to delete 2 Click the Delete Share icon Mei 3 In response to the confirmation message click OK The selected share is now deleted and removed from the list of shares WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 51 USER MANUAL BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to backup your data on the WD My Cloud EX4 device These include USB Backup Allows you to backup WD My Cloud EX4 device data to and from your a USB device Remote Backup Allows you to backup WD My Cloud EX4 device data to and from another WD My Cloud EX4 device Internal Backup Allows you to backup data from one storage location to another on your WD My Cloud EX4 device Cloud Backup Allows you to backup WD My Cloud EX4 device data to an external cloud backup service Managing a USB Device and USB Back
132. the box next to the share you d like to backup then click Next 5 Inthe Remote IP field enter the IP address of the remote backup server Example 192 168 1 16 6 Inthe Password field enter the password for the remote backup server then click Next WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 56 USER MANUAL BACKING UP AND RETRIEVING FILES 7 Place a check mark in the box next to the share where you d like to back up your data then click Next 8 Complete the following fields to create a Remote backup job then click Next Job Name Enter a Job Name for your backup Auto Update Click the toggle button J to enable the Autoupdate feature Backup Now Click Yes to begin your remote backup now Click No create a remote backup job for future backup 9 Review the details of your Remote Backup job then click Finish WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 57 USER MANUAL BACKING UP AND RETRIEVING FILES Viewing the Details of a Remote Backup Job 1 On the Remote Backup screen under Remote Backup Jobs click the Details button E next to the job you d like to view Remote Backup Jobs 2 Review the Details screen then click Close to close the screen Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process saves recovers the data your saved on the remote server to your local server 1 On the Remote Backup screen under Remote Backup Jobs cli
133. the dealer from whom you originally purchased the Product please visit our product support Web site at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via httpo support wd com Western Digital Technologies Inc 3355 Michel
134. the lower right to display the current usage of the drive s capacity 2 o return to the Home page click Close WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 141 USER MANUAL APPENDIX Quick Status The Quick Status area displays the total number of FTP HTTP and P2P downloads performed Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX4 device from your desktop and mobile apps Downloads and Applications Information The Downloads and Applications area displays information on the number of downloads and apps available on your device To access the page associated with each download and applications page click the plus sign Ei Downloads M amp The Downloads page allows you to download files using the following methods HTTP Hypertext Transfer Protocol FTP File Transfer Protocol P2P Peer to Peer To select a download method click the method in the left pane o download files to your location enter the information required for each download method WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 142 USER MANUAL APPENDIX o Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX4 device Available apps vary depending on what your administrator has implemented WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 143 USER MANUAL APPENDIX Appendix B Joomla Setup Guide
135. the same process to place your videos and pictures into their respective Pictures and Video folders Note You can also access your media files using WD My Cloud Desktop application see WD My Cloud Desktop Application on page 95 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 106 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of media players to stream media The following types are supported WD TV Live Live Plus HD Media Players Windows Media Player 11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 XBox 360 PlayStation 3 Other media players BluRay Players Network Connected TVs Digital Picture Frames Network Music Player DLNA Devices Note For specific information on using and updating the media player go to the appropriate support site WD Media Players You can connect the various WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud device For details on using a WD Media Player to access files on your WD My Cloud device see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected TVs an
136. the steps outlined below to recover your server from safe mode Note Before performing these steps downloaded WD My Cloud EX4 firmware from the WD support website htto support wd com and save it to a location to which you can browse from your computer Make sure that you unzip the firmware file 1 Logon to your router s DHCP LAN Device Client Table to obtain the IP address for your device Advanced Settings b gt LAN Device and Client Tables fend LAH Driny DHCP Client Table Device Mame Lease Time i Car x S AB Ms 1 1921684611 7073 chcidab Server rp blip E ib ee pee 2 Day s 7 Hr s 58 Min s 17 1B OOO eo adc 1 WOM Cloud Sa i agdam van 14 Hnis 17 Mings 197 168 6 14604 12 be 15a fest 1 43 LED a De eT TT ee 4 Dents 1 Arts 2c Miris 192 Te ESOS OO MEMC ude i st i e ESR AT Socis 3 Devs 16 3 A3 Mes 1971646 1Z40GCROCH II Server 3 Davis ta Fats aii a 197 EB 1S oO eh BS Oe WOYE l i97 1680 2000an SO WCE Type device IP address in a browser window The Safe Mode Ul appears Browse to the location where you saved the downloaded firmware Click Apply to load the firmware On the dialogue box click OK The device will reboot Once your reboot is completed ensure that you clear your browser s cache Check your browsers help to determine the best way to clear the cache 7 Once your device has completed the reboot we recommend that you do a system restore See Sys
137. twork Profile The Network Profile section of the Network screen displays network information for the WD My Cloud EX4 device The Network Profile section displays the following information MAC Address The Media Access Control MAC address for this device IPv4 IP Address The IP version 4 address for this device IPv6 IP Address The IP version 6 address for this device Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD My Cloud EX4 device OFFM 500 at lil OFF Wi OF Ili OFF OFF WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 120 USER MANUAL CONFIGURING SETTINGS 1 Review or update the following IPv4 Network Mode By default the network mode is set to DHCP which means the WD My Cloud EX4 device automatically gets the IP address and other settings from your network Select the method of assigning the device s unique IPv4 address e Static Static IP lets you set an IP address manually You will be prompted for IP Address Subnet mask Gateway IP address and DNS Server If you don t Know this information please check your router settings e DHCP DHCP Client causes the WD My Cloud EX4 device to obtain an IP address and associated settings automatically from the local DHCP server Note When configuring Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This
138. tyle of John Barrowman and Kevin No Good Deed Karaoke Instrumental Track In the Style of Wicked No One Mourns the Wicked Karaoke Instrumental Track In the Style of Wicked Oh What a Beautiful Momin Karaoke Instrumental Track In the Style of Oklahoma v On Broadway Karaoke Instrumental Track In the Style of George Benson On My Own Karaoke Instrumental Track In the Style of Les Mis rables 3 Double click a media file you d like to play WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Karz ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Karz ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara ProSound Kara Album Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part Get That Part h 109 CONFIGURING SETTINGS Configuring Settings Settings General Network ISO Mounting Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize th
139. type hito wd com setup wdmycloudex4 to display the Welcome to the Learning Center page Gi Leaming Center Welcome to the Learning Center To gat your WD device up and running select a product eT lbp Cicer Er weou J 3 2 Leaming Center My Cloud EX4 Get the most out of your WD My Cloud EX4 personal cloud storage 4 Download wee Setup Software Q How To s l 4 j Software Downloads Learn hoe ho get your VD caine Up ain running Dyani boob md Anns Bo opimis you paiana Chun aperea Go te Dowmnioads 4 Inthe Software Downloads area click Go to Downloads WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 96 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 5 Inthe WD My Cloud for desktop area click Download The setup software downloads to your computer GEJ Leeming Center Downloads Doniad software to Tne your pamtim dowd experience and TO your mada end WO 5 WO Quick View DEE EEE ee G E E A ae ae T wmr ame Li Pr Biy Met View Botea hi decks ae perbere hat saree ee Re ot ee marai 6 Access your downloaded files then double click wdmycloud exe Windows 7 Select a language from the pull down menu then click OK e p English E Read the WD License Agreement then click I accept the terms of the License Agreement E wo wy Cloud o gt License Agreement f SHIT 7 ir fe ME THe Installation and Use of WO My Cloud Requires Acceptance of the Fot
140. uct was first shipped by WD WD may at Its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions ili not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERA
141. uctions for access to the WDMYCloud com site to the selected user Note If you have not set up an email address this icon will be greyed out Add an email address then return to this link to send WDMyCloud com information To generate an activation code for a user s mobile device s Important Codes are valid for 48 hours from the time of the request and can be used one time only 1 Onthe bottom of the screen click Get Code You ll need to generate one code for each device you want to activate A dialog box displays the user s activation code and its expiration date and time Note Make sure to write down the access codes you generate 2 Click OK Once you use the code s the Configure Access page displays the cloud devices for which the user now has access along with the activation code used WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 89 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with WD My Cloud EX4 Mobile Apps WD My Cloud EX4 and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone iPod touch iPad Android tablet or Android smartphone Requirements include Western Digital WD My Cloud EX4 personal cloud storage connected to the Internet Your device access code generated by your WD My Cloud EX4 device Android devices Most smart phones and tablets with OS 2 1 or later Apple devices WD Photos iPhone iPod touch or iPad with OS 3 2 or la
142. ups When you attach a USB drive to the WD My Cloud EX4 device you turn it into a network drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a WD Passport a memory stick or a camera to the WD My Cloud EX4 device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups You now have the option of mapping the drive as a user share drive fa WD external drive has been locked when it is attached to the WD My Cloud EX4 device it maintains that security and can be unlocked or relocked using the Dashboard Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your WD My Cloud EX4 device for additional storage and backup capabilities The USB drive appears as a share on the WD My Cloud EX4 dashboard See About Shares on page 48 The WD My Cloud EX4 device supports the following formats for externally attached USB drives FAT FAT32 NTFS read and write capability HFS J Linux Ext2 Ext6 Ext4 XFS WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 52 USER MANUAL Creating a USB Backup BACKING UP AND RETRIEVING FILES Use the following steps to backup your data on your WD My Cloud EX4 to or from a USB device 1 On the navigation bar click Backups
143. ur desktop create an alias Following are two ways to do this Note Before creating an alias click Finder gt Preferences gt General and make sure Connected Servers is checked Click the item you wish to alias e g Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear Instead of moving the original item this creates an alias at the new location OR Right click the item you want to alias e g Shared Music and then click File gt Make Alias Mapping the Public Folder Windows To map the WD My Cloud EX4 public folder for quick access in the future at ee eS amp In Windows Explorer under Network click WOMYCLOUDEX4 Right click the Public folder and select Map Network Drive from the menu Select the desired letter from the Drive drop down list Select the Reconnect at login check box Click Finish Your Public drive is now mapped WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 19 USER MANUAL THE DASHBOARD AT A GLANCE The Dashboard at a Glance Launching the Dashboard Accessing the Dashboard for the First Time The Dashboard Home Page Obtaining Customer Support Common Tasks Use the WD My Cloud EX4 dashboard to configure settings and to manage the device as you prefer For example you can set up user accounts and restrict access to the files on your WD My Cloud EX4 device set up folders for storing files and c
144. urity cable security slot Visit http www kensington com for more information Kensington a For device security the device is equipped with a security slot that WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 8 USER MANUAL GETTING STARTED Getting Started Physically Connecting the Device Getting Started Using Online Setup Software Getting Started Without Online Setup Software Accessing Content It s easy to set up the WD My Cloud EX4 Personal Cloud Storage device all you have to do is unpack your device connect It and wait for the Power LED on the front of your device to turn a solid Blue Then download and run the quick setup software available at http www wad con setup Note For information about safely shutting down and disconnecting the device see Utilities on page 131 Physically Connecting the Device Note Remove the sticker from the back of the unit prior to connecting your device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL GETTING STARTED Follow the steps below to connect the WD My Cloud EX4 Personal Cloud Storage device to a home or small office network Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device In the event of overheating the device will perform a safe shutdown interrupting all processes currently being performed If this occurs
145. ustomize the device to suit your needs Launching the Dashboard Use one of the following methods to launch the Dashboard IF you want to launch from Desktop Icon A browser or Windows Explorer Windows 8 Windows 7 Vista THEN A Using Device Name 1 Enter the name of your WD My Cloud EX4 device default name wdmycloudex4EX4 in the browser s address field Double click the Dashboard icon to launch the WD My Cloud EX4 Dashboard http lt device name gt Windows Example http wdmycloudex4 https lt device name gt local Mac Example httos wdmycloudex4 local 2 Click Go Using IP Address 1 Obtain the IP address from the WD My Cloud EX4 LCD screen Press the scroll bar to scroll through the LCD screen information and obtain the IP address as necessary 2 Enter the IP address of your WD My Cloud EX4 device in the browser s address field http lt IP Address gt Example httpo 192 168 1 22 3 Click Go 1 On the Start page tyoe Computer 2 Click Computer 3 inthe left pane click Network 4 Inthe right panel locate your WD My Cloud EX4 device under Storage 5 Double click the device or right click and select View device webpage from the resulting menu 1 Click gt Computer 2 Inthe left panel select Network 3 Inthe right panel locate your WD My Cloud EX4 device under Storage 4 Double click the device or right click and select View dev
146. work Disconnected Critical This alert is presents an error or problem that has occurred usually a system failure Example Fan Not Working These alerts appear on the LCD display of your device and on the WD My Cloud EX4 device Dashboard in the upper right side of the screen WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 31 USER MANUAL THE DASHBOARD AT A GLANCE Viewing Alert Details 1 On the Dashboard click the Alert icon A in the upper right corner 2 Select the arrow R next to the alert you d like to view from the Alert list or click View All to review details for all of your alerts 3 Review the selected alert then click Close Dismissing an Alert 1 On the Dashboard click the Alert icon E in the upper right Corner 2 Select the delete icon Hi next to the alert you d like to dismiss To dismiss all alerts click View All then click Dismiss All WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 32 USER MANUAL THE DASHBOARD AT A GLANCE Obtaining Customer Support To open the Support page 1 Click the Help icon ES on any page to display the Helo menu 2 Click Support to display the following page If a problem occurs with the WD My Cloud EX4 device WD Technical Support will need information about your WD My Cloud EX4 device to troubleshoot and determine the best solution There are two ways in which you can get your device info and request support Run a system report and send it to WD automatically
147. work as the WD My Cloud EX4 device the activation code is automatically provided behind the scenes and does not need to be entered In the Found in Network section tap X to the left of WDOMyCloudEx4 Select your user name from the Select User Account list Enter your user password Add Manually If the mobile device is not on the same LAN or Wi Fi network as the WD My Cloud device Inthe Add Manually section tap K to the left of WD Device WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 91 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Enter the activation code generated on the WD My Cloud EX4 s dashboard and tap Activate Add Device Enter Activation Code Note You must generate one code for each app you want to activate Codes are valid for 48 hours from the time of request and can be used one time only For details on how to generate an activation code see Enter your user name and password 4 Tao your WD My Cloud EX4 device to view your album s then tap an album to display the photos contained within it Back P oO i i t of W lew evi abe Note If you have problems installing WD Photos visit http websupport wd com rn wdphotos asp For more features and instructions see the app s online Guide Me page and tips and go to http wdphotos wd com Note If you suspect that your WD My Cloud EX4 database has been corrupted rebuild the content database see System Restore on page 132
148. y Cloud EX4 device by means of network shares Shares similar to folders or directories are areas set up to organize media and access them from your network Shares can be shared with everyone public or with selected users on your network private The device comes pre configured with the Public network share which contains the following folders for media storage e Shared Music Stores music files you want to share with other users e Shared Pictures Stores image files you want to share with other users e Shared Videos Stores video files you want to share with other users Note You will notice that the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder Uploading and mirroring are best left to expert users as these features are not supported by WD customer support Enabling Disabling DLNA and iTunes The Media page of the Settings Screen allows you to enable or disable the DLNA and iTunes media servers Media server utilities for re scanning the NAS or fully rebuilding the DLNA database are also on the Media page Enabling Disabling DLNA 1 On the Navigation bar click Settings and then c
149. your device The device description can be up to 32 characters long and can not include special characters e g etc Serial Number Displays the WD assigned number that identifies the specific unit This field can not be updated 2 If you made any changes click Save appears next to the updated field once a change is made Note Throughout the WD My Cloud EX4 dashboard the Save and Cancel buttons display only if you make changes WD MY CLOUD EX4 PERSONAL CLOUD STORAGE 111 USER MANUAL CONFIGURING SETTINGS Language and Clock In this section of the General page you can change the language that displays in the WD My Cloud EX4 device s interface and set the date and time The date and time are synchronized to the NTP Network Time Protocol server by default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually Language amp Clock English v GMT 08 00 Pacific Time US amp Canada ON Ill 1 Inthe Language amp Clock section view or modify the following settings Language From the drop down list select the language you d like to display on your WD My Cloud EX4 Personal Cloud Storage web pages The default language is English Time Zone From the drop down list select the time zone where your device is located NTP Service Enable or disabl
150. your device from a previously unexpected shutdown due to power failure Power Recovery is enabled by default Note f you disable this feature your device will not automatically power on after an unexpected shutdown e To enable disable Power Recovery click the toggle button The Power Schedule allows you to schedule shutdowns for your WD My Cloud EX4 device 1 To enable disable Power Schedule click the toggle button 2 Click Configure Use the slider bar to configure the start and stop times for your device e Click to shut down the device for 24 hours 4 Click Save Note You can use WD Quick View to wake up the system WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 115 CONFIGURING SETTINGS Web Access Timeout Automatically logs you out of the system after a designated amount of time e From the Web Access Timeout drop down menu select an amount of time you d like to use for your system timeout The system updates automatically Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers Mac Backups Important You must set a password for your Administrator account in order to restore your Time Machine backups To configure backup settings 1 Inthe Mac Backups area click the toggle button W to enable Time Machine backups if not previously enabled 2 Click the Configure link to display the Time Machine Settings dialog 3 From the Sele

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