2005 vetit-gen.indd - Victorian Curriculum and Assessment Authority
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1. VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Victorian Certificate of Education SUPERVISOR TO ATTACH PROCESSING LABEL HERE 2005 STUDENT NUMBER Letter Words VCE VET INFORMATION TECHNOLOGY General Written examination Friday 28 October 2005 Reading time 3 00 pm to 3 15 pm 15 minutes Writing time 3 15 pm to 4 45 pm 1 hour 30 minutes QUESTION AND ANSWER BOOK Structure of book Section Number of Number of questions Number of questions to be answered marks 20 50 20 Total 90 Students are permitted to bring into the examination room pens pencils highlighters erasers sharpeners and rulers Students are NOT permitted to bring into the examination room blank sheets of paper and or white out liquid tape No calculator is allowed in this examination Materials supplied e Question and answer book of 17 pages e Answer sheet for multiple choice questions Instructions e Write your student number in the space provided above on this page e Check that your name and student number as printed on your answer sheet for multiple choice questions are correct and sign your name in the space provided to verify this e All written responses must be in English At the end of the examination e Place the answer sheet for multiple choice questions inside the front cover of this book Students are NOT permitted to bring mobile phones and or any other unauthorised electronic devices into the examination roo2. configuration and installation documentation Question 8 Irene the business manager wants the new blank Corporate Letterhead document accessible to all staff for use in correspondence How can the original be protected from accidental alteration A store the original on floppy disk B convert the document to a template C give a copy of the original to each user D store the original on the Hard Disk Drive HDD of Irene s PC SECTION A continued TURN OVER VET INFO TECH EXAM 4 Question 9 What type of information does user documentation describe A the operation of a system B the maintenance of a system C the organisational rules and guidelines D the construction of the hardware and software that runs a system Question 10 Habib has received a picture file sent by email that he is unable to open Which one of the following could not be a reason for this problem A The picture file has become corrupted B The picture file has a macro virus attached C The picture file has been saved without the correct file extension D The picture file is missing the required graphic program needed to open it Question 11 A sales representative has accidentally sent two identical emails advertising new products in a text message to the same address one email has been accepted and the other email has been refused by the mail server From this description what is the most likely problem A The destination email
3. Question 7 Select three of the following acronyms XML HTML FTP IRC SMTP POP3 State what each of the selected acronyms stands for and explain briefly what each does 1 2 2 2 6 marks Question 8 A client is experiencing unusual problems installing and configuring a new hardware product What two hardware related checks should you make l 2 marks SECTION B continued 9 VET INFO TECH EXAM Question 9 What two measures would you use to demonstrate improvements to a Help Desk service l 2 marks Question 10 Colin phones the computer technician and complains that all his auto text in his word processor was lost when his new computer was upgraded He had created many auto text shortcuts like pz for please that made his work faster and now he wants them back The computer technician has not yet reformatted his old computer What should the computer technician do to fix Colin s problem 1 mark Question 11 James from payroll has called you at the Help Desk He has just had a new database software package installed and when he runs the application he receives the error message insufficient memory What advice would you give James so he can successfully run the application 1 mark Question 12 Baby Blue Beds has installed an invoicing software package on their computers User manuals have been sent to all the users after installation
4. The Help Desk has received a number of calls from users asking for help because the user manual is very technical and they are having difficulty running the software List two tasks Baby Blue Beds should now do to assist their users l 2 marks SECTION B continued TURN OVER VET INFO TECH EXAM 10 Question 13 Rosie is the new database administrator in your organisation Rosie is a highly skilled database administrator who learns quickly but she has had only limited experience with your organisation s database When Rosie accepted the position it was agreed that she would be given support to help her administer the database As part of Rosie s induction into the organisation she must undergo a skills assessment Explain why Rosie needs to undergo the skills assessment 2 marks Question 14 a What are two differences between a command line interface and a graphical user interface b What is the function of a virtual machine operating system 2 1 3 marks Question 15 A business has recently implemented a new software package that has significantly changed the current work practices a List two problems that a business could experience with staff as a result of implementing a new software package l 2 b List two ways that the business could overcome these problems l 2 2 4 marks SECTION B continued 11 VET INFO TECH EXAM Ques
5. email messages they may have received B research and locate all the software licensing documentation for the organisation C destroy all copies of previous versions of the operating system and documentation D contact the suppliers and ask if they will give a refund for all the previous versions END OF SECTION A 7 VET INFO TECH EXAM SECTION B Short answer questions Instructions for Section B Answer all questions in the spaces provided Question 1 Teresa works most of the day in front of a computer and would like to get a new LCD screen monitor List two valid occupational health and safety OH amp S reasons that Teresa could use to convince her manager that she requires a new LCD screen monitor 1 2 marks Question 2 Give two reasons why a modern computer should always be shut down correctly l 2 marks Question 3 List two advantages and two disadvantages of using Internet sites as a reference source Advantages 1 2 Disadvantages 1 2 2 4 marks Question 4 What information is provided by the readme file on installation disks of new software applications 1 mark SECTION B continued TURN OVER VET INFO TECH EXAM 8 Question 5 List two reasons for documenting application software l 2 marks Question 6 When writing user documentation what are three features of good practice that you should consider l 3 marks
6. B Speeds 256 64 512 128 256 64 256 64 New connection setup 88 00 88 00 149 00 109 00 cost Rapid transfer setup cost 35 00 35 00 59 00 39 00 Monthly fee 40 00 42 00 29 95 29 95 Included GB no limit 8 GB 5 GB 5 GB Charge per excess GB no limit 3 00 GB shaped to 60 kbps shaped to 60 kbps Spam filtering free free 1 00 month 1 00 month a Which plan offers the fastest connection b What does shaped to 60 kbps mean c What is spam filtering d Why can WaxHead Surf Wear not use the cheaper Rapid transfer setup option 1 1 1 1 4 marks SECTION B continued 13 VET INFO TECH EXAM Question 20 Fred is a 3D graphic designer and tells you his computer is too slow and the image quality on the screen is poor You check out his computer and agree that it is too slow and the image quality needs improvement His current setup is e 800 MHz CPU e 512 MB RAM 8 GB HDD e 4x AGP video card With the current computer budget Fred can only afford to upgrade either the video card to an 8 x AGP or the RAM to 1 5 GB but not both a What advantage would there be in upgrading the RAM b What advantage would there be in upgrading the video card c Which upgrade would you advise Fred to purchase and why 1 1 1 3 marks Total 50 marks END OF SECTION B TURN OVER VET INFO TECH EXAM 14 SECTION C Case study Instructions for Section C Read the ca
7. Help Desk operator you receive the following three calls for support in quick succession Call 1 The advertising manager is unable to log onto the shared network drive to immediately check page proofs for the advertising brochures to be sent to the print room Call 2 A graphic display artist cannot access email He needs to send page proofs for the advertising brochure to the print room for a print run in two hours Call 3 The despatch clerk needs to print out delivery dockets for orders to be delivered this morning The printer seems to be out of toner The correct order of the three calls from highest to lowest priority is A call 3 call 2 call 1 B call 2 call 3 call 1 C call 1 call 3 call 2 D call 1 call 2 call 3 Question 6 Jack runs a money lending advisory business He is mainly concerned with the changes of lending conditions and interest rates of the major financial institutions He needs to use a program that would allow him to compare the impact of interest rates on clients loans late figures and to predict future returns on investment What package would he be best advised to use A database B spreadsheet C web authoring D word processing Question 7 A computer technician needs to repair a faulty power supply out of a main frame computer What type of documentation does he require to complete the task A user reference guide B quick reference guide C technical documentation D
8. account is full B The destination email address is incorrect C The text of the email breaches company guidelines D The Graphical User Interface GUI is running a self test for dialogue box generation Question 12 The marketing manager has requested that a directory for marketing be created with subdirectories for employees X Y and Z The marketing policy statement should be stored in the root of the marketing directory Which one of the following directories shows the correct file structure A f B marketing marketing employee X employee X employee Y employee Y employee Z employee Z policy doc policy doc C z D 7 marketing marketing employee X policy employee Y employee Z employee X B policy doc employee Y employee Z SECTION A continued 5 VET INFO TECH EXAM Question 13 Lucy is editing a document that is stored on another computer on the network The other computer stops working because someone tripped over its power cord but Lucy s computer is fine Lucy rings you up to find out how she can save her work What should you advise her to do A reboot her computer then save the work as normal B wait for the other computer to restart and both computers to reconnect and then save her work as normal C waitfor the other computer to restart and both computers to reconnect then recover the file from the backup ta
9. cess to computers B enforce password logon C keep the firewall up to date D keep the antivirus software up to date SECTION A continued TURN OVER VET INFO TECH EXAM 6 Question 18 A travelling sales team needs to be up to date with the availability of stock while dealing with clients The most suitable device to store and retrieve this data would be A a personal digital assistant PDA device B a memory stick C a portable zip drive D a portable CD RW writer Question 19 As the system administrator you have determined that fifteen desktops in the purchasing department are capable of being upgraded to the latest operating system Budgeting approval has also been given and the licences and installation media have been purchased What is the next task to be completed A goto each user s machine delete the old operating system and run scandisk B notify each of the users and ask them to bring their computer to the service desk C notify the users of the proposed timelines and organise training for the affected users D send the operating system CD to each of the users with instructions on how to install it Question 20 Your manager has asked you to upgrade the operating systems on all of the organisation s desktop PCs You are not sure when the operating systems were last upgraded What is the first task that you should carry out before upgrading the operating systems A ask users to provide feedback on any
10. ions all other software backup routines external IT suppliers roles and responsibilities of all staff The audit will provide you with a baseline for future reference a As part of the disaster recovery plan there will be regular scheduled backups of all file servers The backups will be scheduled in such a way that only the current backups will be stored onsite in a fireproof safe All other backups will be taken and stored securely offsite by contractors Why would you keep only the current backups onsite and stored in a fireproof safe b Explain why all the other backups are stored securely offsite c You recommend that at least once a year the disaster recovery plan should be tested and evaluated Why do you make this recommendation 1 1 2 4 marks SECTION C continued 17 VET INFO TECH EXAM Question 6 Frank has gone to see Wanda who needs some help with word processing and spreadsheet packages Frank finds that Wanda is responsible for B Rich s monthly magazine Each month Wanda opens the previous month s magazine deletes all the information and uses the blank magazine as the format for the new magazine Wanda also needs to import tables from a spreadsheet into her magazine a Frank suggests to Wanda that she create a template for her magazine Explain why Frank would make this suggestion to Wanda b Frank shows Wanda how to create a macro to allow her
11. m VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2005 VET INFO TECH EXAM 2 SECTION A Multiple choice questions Instructions for Section A Answer all questions in pencil on the answer sheet provided for multiple choice questions Choose the response that is correct or that best answers the question A correct answer scores 1 an incorrect answer scores 0 Marks will not be deducted for incorrect answers No marks will be given if more than one answer is completed for any question Question 1 Which of the following is not an image file format A tif B gif C mp3 D jpeg Question 2 For a user to save time a quick and easy way to start or run a computer application would be to A create a shortcut on the desktop B create a batch file that runs the application C add an entry to the system configuration file D copy the executable file into the user s home directory Question 3 Which tool is the most appropriate for producing online documentation A tool that generates A Help files B online tutorials C web based authoring D word processing documents Question 4 All documentation should use Times New Roman font with 11 point size is an extract taken from which type of standard A aproject standard B atemplate standard C an industry standard D an organisational standard SECTION A continued 3 VET INFO TECH EXAM Question 5 While on duty at 8 00 am as the
12. pe D reboot her computer then wait for the other computer to restart and both computers to reconnect then save the work as normal Question 14 A new computer has been connected to a LAN Local Area Network for the first time When the user tries to connect to shared file storage on the network the computer cannot find it In fact this computer cannot see any of the other computers on the LAN at all What could be the source of this problem A spam filtering B firewall settings C spyware blocking D antivirus configuration Question 15 Why is it necessary for Mark to check the hardware compatibility list HCL on the Internet before installing an upgraded operating system OS on his company s computer A to confirm that the existing hardware in the computer is compatible with the new OS B to confirm that the licensed database software is compatible with the new OS C to confirm that the licensed antivirus software is compatible with the new OS D to confirm that the warranty on the computer would not be voided by the change of OS Question 16 Reliability is a selection criterion for new technology What is reliability measured against A the operational performance B the stability of performance C the gains a business may expect D the future trends of the business Question 17 Which procedure is used as a physical barrier to secure data against unauthorised access in an organisation A restrict user ac
13. se study below and answer the following questions in the spaces provided Capricorn Technology Solutions is a company that provides IT solutions to its many clients The solutions range from Help Desk support through to full network design and implementation They have offices in Melbourne Sydney Brisbane Adelaide Perth and Hobart Each of their offices has a local area network LAN and these are all linked via a wide area network WAN You and your colleague Frank are employed in the Melbourne office You are the LAN technical support specialist and Frank is the application support specialist A client B Rich Pty Ltd has asked Capricorn Technology to provide the services of a network administrator and a software support specialist for a period of twelve months Their current network administrator and software support specialist will be leaving in two weeks You and Frank have been selected to fill these roles for the client Your new roles are to start as soon as possible to allow you time to learn the IT operations at B Rich before their staff members leave You are to report to your new manager Sandra at B Rich the following Monday Question 1 You are about to create a login account for yourself with full administrator privileges to all areas of the network Why would you give yourself full administrator privileges to all areas of the network 1 mark Question 2 As the new network administrator one of the firs
14. t things you want to access is all the network documentation Give two reasons why you would need to access the network documentation 2 marks SECTION C continued 15 VET INFO TECH EXAM Question 3 To make sure you conform with the security requirements you read the B Rich security policy On reading the policy you notice that the only information it provides for logins and passwords is that all logins will be allocated administrator privileges and that passwords are to be the same as the login name You decide you need to have the security policy revised and updated You send an email to Sandra with some recommendations and reasons for the recommendations Give two recommendations and provide a reason for each of the recommendations you proposed to Sandra l 2 marks Question 4 You check the system log files and notice the log file for recording all attempts of users to log in to the network is not enabled If this log file was enabled how could it be used to assist in maintaining network security 2 marks SECTION C continued TURN OVER VET INFO TECH EXAM 16 Question 5 You find B Rich does not have a disaster recovery plan in place To assist you in preparing a disaster recovery plan you carry out a full audit of the IT infrastructure including network devices such as routers and switches file servers operating systems network traffic databases applicat
15. tion 16 The requirements for two new software packages to be installed are Software package RAM Available hard disk space 1 256 MB 300 MB 2 256 MB 500 MB Current computer specifications are 384 MB RAM and 400 MB available hard disk space Can both packages be successfully installed on the current system Explain your answer 2 marks Question 17 A new feature in most modern CPUs is often abbreviated to No Execute NX This feature can prevent some virus like activity occurring in computers Some viruses that were stopped by NX were Blaster and Sasser How does the NX feature stop these viruses 1 mark Question 18 a What is encryption when related to computer technology b When is it appropriate for a user to use encryption c Outline one problem that could result from the use of encryption on a computer 1 1 1 3 marks SECTION B continued TURN OVER VET INFO TECH EXAM 12 Question 19 Your client WaxHead Surf Wear currently uses a dialup Internet account The company wants a broadband connection to the Internet but they found that the number of providers plans and options are too confusing Their business partners have advised that they should choose from Ardvark IT or Emu Internet and they have provided the following information Provider Ardvark IT Ardvark IT Emu Internet Emu Internet plan A plan B plan A plan
16. to import the tables into the magazine Should Frank save the macro as a local or global macro Explain your answer c Wanda does not want to waste time looking for the macro selecting the macro and then running the macro What can Frank do for Wanda that will save time when the macro needs to be run 1 2 1 4 marks Question 7 To help you monitor software usage and to ensure B Rich conforms to licensing agreements you install and run some network monitoring software tools that will allow you to monitor all network traffic You configure the monitoring to notify you via an email anytime the thresholds you have set are exceeded a Youare receiving a number of emails notifying you that an application is being run more than the maximum number of times allowed by B Rich s licensing agreement List three ways you could make sure B Rich s licensing agreement remains valid l 3 b The monitoring also shows at least twenty five users are listening to streaming radio radio over the Internet while working on their PCs Describe what effect this will have on the network and the other users of the network 3 2 5 marks Total 20 marks END OF QUESTION AND ANSWER BOOK
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