MBox Media Player
Contents
1. a Date 00 00 0000 Time 00 00 ISP Phone 1 550155 ISP Phone 2 6550111 ISP Phone 3 5550100 ISP Phone 4 18885550010 netdhcp dchp ipaddress subnetmask gateway O Exit Submenu AIB Music Volume 100 AIB Ad Volume 100 AIB Ducker Depth 0 AIB Fade 01s 0 Copy To Zone A B Save Changes 0 Exit Submenu2. AVAYA AudioSonic MBOX Product Manual Firmware 1 0 15 Manual 2 1A Rev amoh Magic On Hold 720 Brooker Creek Blvd Ste 215 Oldsmar FL 34677 Toll free 800 584 4653 http magic on hold com info magic on hold com Trusonic the Trusonic logo MBOX and the MBOX logo are registered trademarks of Trusonic Inc All other trademarks are the properties of their respective owners 2007 by Trusonic Inc Reproduction in whole or in party without written permission is prohibited All rights reserved CHAPTER 1 GETTING STARTED ccecceeceecenececcneceecenseueceeseneceeceuseueceaseuscessensensceusenees 5 Using This CAG iel eke ee Selected RE En elena eset gula all keli 5 Understanding the BASICS ennemie aan ie rentree send 5 Cables and Accessories LT ESS al a ll ae 5 Power Connection EE 22 dun Lt DA DA tn Dh tn 5 Determining Your Service Connection 5 Administration NET sa one en la akl aint acs 6 Getting to Know the MBOX Menu 6 HowtoEnterlLettersandDigits A A A A NN 6 CHAPTER 2 CONNECTING THE SERV CE 0 ceceeessnnnneenceeeeeeeeeesnnnneceneeeeseeeeensnnnneeees 8 Installing on a Dialup Connection amaaa n sisli mall sance 8 Phone LING situa na ig a aaa dani ali ali babi abi edile 8 Phone Jack Connection lr kimse mke ami ayle bala en 8 Installing an Ethernet Connection sante 8 Ethernet Cables tee mena termine 9 Ethernet CONNECTION Mia nn
3. The MBOX supports a maximum of two output zones and B Both Music and Ad can be indipendently configured on both zones Please refer to the Zone information at the top of the packing slip to determine if your MBOX has been configured for one or two zones For example if your player has been configured for the single Zone you would connect an RCA cable from CH A OUT on the MBOX to the amplifier See Adjusting Volume Levels To adjust the volume levels of the MBOX Navigate to Zone Aor Zone Bin the Admin Menu See for a full description of the Administration Menu Navigate to either Music Volume or Ad Volume Make any neccessary adjustments to the volume Navigate down to Save Changes and press OK twice After saving changes the currently playing song will be cut off and the next song will begin to play with the new volume applied If you are happy with the volume levels on Zone A and wish to apply them to Zone B navigate to Copy To Zone B and press OK twice Once the levels have been copied navigate to Save Changes and press OK twice Using the MBOX as a Music Pass through Device The MBOX may be configured as a Music Pass through device or Message Repeater Music Pass through will enable external music sources to pass through the MBOX and at a given time duck the external music to play an advertisement from the MBOX There are two options for music pass through 12 Using an external music source
4. an tn ALA Al un ala 9 Dynamic or Static IP Addressing ccccceeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeeeeeeeeeteee 9 Setting Up a DHCP Network se 9 Setting Up a Static IP AGOCS Scio ae Gods tee ds ance ane ie nn anne alel 9 Applying Static Network Settings 9 Web Content Filters ss 10 Amo ntof Traffic to EXDO ane iie a E ns 10 Advanced Network Configuration 10 SetingDownloadRatelmits NN 10 Setting up an HTTP ae e ege ei e 10 Torappiy am FTP ROY eleme tai le mi leke lerimi elle ekle elli 10 Testing New Proxy SGuinQs saian iii NN te in eaelaiies 10 Powering Up for the First Time 11 Testing the AudioSonic Media Service Connection 11 CHAPTER 3 SETTING UP YOUR AUDIO cccceeseeeeeeeeeeeeeeeeeeneeeneneeeeeeeeeeeseseneeeeeeeeees 12 Connecting Audio Outputs ine ce RUE ma n lal sr Sa ne 12 Adjusting Volume Levels ss 12 Using the M OXasaMusicPass tihroughDevice 12 Using an External Music Source 12 Using the MBOX as a Music Source 12 AdjustingVolumesforMusicPass Through 13 CHAPTER 4 TROUBLESHOOTING scisciccsientstecsieccacustsasaneudecudaceacdeieanantedecussdeieenaanancwen 14 TeStinG Audio QUIDU RR ME ER Rene inst 14 Debugging an Analog Phone Line 14 CHAPTER 5 WARRANTY AND SPECIFICATIONS nnnnnerememeeeeeeennnnee 15 Limited Warranty osc oe m e e te e nenene 15 What e gg Ky 15 What
5. customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request that the user disconnect the equipment y Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The load number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop that is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the equipment that the total of the LNs of all devices does not exceed 100 17 The REN assigned to each terminal adaptor is used to determine the total number of devices that may be connected to each circuit The sum of the RENS from all devices in the circuit should not exceed 5 0 Safety Information Warning Cautions and Notes Warning To prevent fire or shock hazard do not expose the unit to rain or moisture To avoid electrical shock do not open the cabinet Refer
6. during the modem test and any modem tones will be audible via the internal speaker The modem test executes the following steps The display will show Preparing to test modem The music schedule will be interrupted as the MBOX will turn off the audio output to the RCA leads The display will show Modem OK ifthe modem hardware diagnostics are successful The internal speaker will be turned on and you will a dial tone or other telephone line signal Upon full test success the display will show Phone line tests good If the modem test is not successful please review the following displayed error conditions and recommended actions prior to contacting Customer Service Error Phone line not detected check the phone line connection to the MBOX and ensure that it is plugged into the port marked Phone line and that it is connected to the telephone jack on the wall and retest Error Phone line in use some other device is connected to and actively using the phone line Wait until the line is no longer in use and retest Error Busy tone on phone line a fast busy signal has been detected by the modem Such signals occur for example when another telephone is connected to the same line and has remained off hook without a connected call for a long period of time Recheck the phone line and devices sharing that phone line and retest To view and test current ISP telephone numbers Navigate to View Se
7. label on the side or bottom of this equipment contains among other infor mation the FCC Registration Number and Ringer Equivalence Number REN if applicable for this equipment If required this information must be given to the telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details If your telephone equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance If advance notice isn t practical you will be notified as soon as possible You will then be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice to give you an Opportunity to maintain an uninterrupted service If you experience trouble with this equipment please contact AT amp T Global for repair warranty information The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning This unit contains no user serviceable parts
8. servicing to qualified personnel only Caution Any change or modifications A not expressly approved in this manual could void your authority to operate this equipment and found to comply with the limits for j a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures O Note This eguipment has been tested Reorient or relocate the receiving antenna Increase the separation between the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your dealer or an experienced radio TV technician for help Precautions On safety To prevent fire or shock hazard do not place objects filled with liquids such as vases on the apparatus 18 Should any solid object or liquid fall into the cabinet unplug the MBOX and have it checked by qu
9. The FCC recommends that the AC outlet for equipment requiring AC power is provided with an AC surge arrestor The REN is used to determine the quantity of devices that may connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company The following information may be required when applying to your local telephone company for leased line facilities Service Type REN USOC Analog 0 1B RJ 11C Canadian Equipment Limitations Note The Industry Canada Certification label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department of Commerce does not guarantee that the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The
10. This option will enable an external music source to play through the MBOX and at a given time fade the music down to a specified volume ducker depth and play the advertisement or message Using the MBOX as a music source This option will enable the MBOX to feed its own music output back into the MBOX and fade the music at a given time to a specified volume ducker depth and play the advertisement or message Using an External Music Source Any source can be used for the External Music Source of a Pass Through setup For example you could you a looping CD sattellite stream etc Connect an RCA cable from the external music source to Ch A In on the MBOX Run the Ch A Out to the on premises amplifier When an advertisement plays the external music source will fade down to the ducker depth After the advertisement has finished the MBOX will fade the external music source back up to its normal volume Using the MBOX as a Music Source The MBOX can feed its own music source from Channel A output into Channel B input and at any given time the advertisement or message will play on Channel B output fading the music to the ducker depth Plug one end of an RCA cable into Ch A Out and the other end into Ch B In Plug another RCA cable into Ch B Out and connect it to the on premises amplifier The music from ZoneA will play through Zone B and at a given time Zone B will fade to the ducker depth After the advertisement
11. alified personnel before operating it any further On placement Place the MBOX in a location with adequate ventilation to prevent heat build up in the player Do not place the player on a soft surface such a rug that might block the ventilation holes Do not place the player in a location near heat sources or in a place subject to direct sunlight excessive dust or mechanical shock On temperature Allow the box to come to ambient temperature between 50 and 120 degrees Celsius before plugging into an outlet On operation If the player is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense on the lenses inside the player Should this occur the player may not operate properly In this case leave the player turned on for about half an hour until the moisture evaporates On adjusting volume Do not turn up the volume when listening to a section with very low level inputs or no audio signals If you do the speakers may be damaged when a peak level section is played On cleaning Clean the cabinet panel and controls with a soft cloth slightly moistened with a mild detergent solution Do not use any type of abrasive pad scouring powder or solvent such as alcohol or benzine If you have any questions or problems concerning your player please consult your AudioSonic representative at 1 800 584 4653 Changing Dial Up ISP Information Your MBOX is shipped wit
12. ed to providing you with quality support and customer service When you have a question Use this chapter Contact your reseller support department to get help from someone local Call Customer Service After checking this troubleshooting chapter and with your reseller call AudioSonic Customer Service at 1 800 584 4653 Testing Audio Output Your MBOX comes equipped with an internal monitor speaker for testing audio output without having to connect RCA cables to the MBOX To monitor the output of Channel A or Channel B while a song title is displayed on the LCD screen Press the down arrow on the front panel to Monitor and then press the Right arrow Navigate to Listen to Ch A orB and press OK twice If you hear output from the internal speaker there will be output at the appropriate RCA jack If you determine that the unit has no output contact your distributor to see if there is a schedule problem Once you are finished with the speaker monitor function press the down arrow to Mute Speaker and hit the OK button twice Debugging an Analog Phone Line If the Test Connection command has returned MBOX TEST ERROR CONNECT FAILED try the following troubleshooting steps Test Modem The MBOX contains a built in Modem Test program With the phone line connected navigate to Test Modem in the Main Menu and press OK twice to initiate the test 14 The music schedule will be briefly interrupted
13. ent does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 16 Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference 2 this device must accept any interference that may cause undesired operation O Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le materiel brouilleur FCC Part 68 regulations require that the following information be provided to the customer Product MultiTech Systems modem module Model MTS5600SMI FCC Registration Number AU7 USA 46014 MD E This equipment complies with Part 68 of the FCC rules A
14. et up for Static addressing you should first obtain the following information from your network administrator Static IP address Subnet Mask Gateway Applying Static Network Settings Power on the MBOX See Powering Up for the First Time on page 11 Navigate to Network Config in the Admin Menu Press the right arrow to DHCP Change enabledto disabled Press the down arrow to IP Address Enter in the Static IP Address eg 192 168 0 100 Press the down arrow to Subnet Mask Enter the Subnet Mask eg 299439 250 0 Press the down arrow to Gateway Enter the Gateway eg 192 168 0 1 Navigate to Save Changes and press OK twice Note Failing to save changes will result in lost settings Web Content Filters If your network is using content filtering software from companies such as Network Appliance and WebSense it must be configured to allow for the retrieval of URLs ending in mp3 via HTTP on port 80 from rcdl trusonic com The MBOX also communicates via HTTP on port 80 to mbox trusonic com and mbox2 trusonic com Many network filtering packages exclude files with the extension mp3 in order to prevent the distribution of music content Amount of Traffic to Expect The MBOX is programmed to contact AudioSonic s servers between 10pm and 4am local time During the connection the MBOX will log in via port 80 and transfer its log files and retrieve new playlist information This exchange
15. f Reference source not found applying power After powering up for the first time you should run the Test Connection command from the Main Menu to ensure proper connectivity Plug in the supplied power cord into an uninterruptable power supply UPS or protected wall socket if available Plug the other end into the power receptacle of the MBOX and rotate the power cord holdin clip so that it covers the plug end to ensure that it does not fall out Within 30 seconds the MBOX will begin to play its scheduled audio Testing the AudioSonic Media Service Connection Once you have confirmed audio output and have connected the MBOX to either a telephone line or ethernet cable you should test whether the MBOX can successfully connect to AudioSonic servers If you are connected on a dialup connection you should first run the Test Modem command from the menu This test will check the status of the telephone line connected to the MBOX If the modem test has returned a success message or you are connected to Ethernet then you are ready to test the service connection Navigate to Test Connection in the Main Menu Press the OK button twice to initiate the connection test During the connection attempt you will see MBOX SERVER Connecting on the display for up to 10 minutes while the MBOX attempts all possible combinations to connect 11 Chapter 3 Setting Up Your Audio Connecting Audio Outputs
16. h a default dial up ISP user name password and local ISP telephone number that will only work from the location indicated during the order process The default ISP information should not be changed unless You are supplying your own dial up ISP You are instructed to do so by a AudioSonic representative Changing the ISP Telephone Numbers Your MBOX can be programmed with up to four dial up ISP telephone numbers By default your MBOX contains up to three local ISP telephone numbers with the fourth number being a toll free backup telephone number To change an ISP telephone number Navigate to the Modem Config section of the Admin Menu See Error Reference source not found on page Error Bookmark not defined Press the right arrow to Dialout Prefix If your location requires a dial out prefix such as a 9 enter that here Press the down arrow to ISP Phone 1 This is the first ISP number your MBOX will attempt to dial Make any necessary adjustments to ISP Phone 1 Repeat for ISP Phone 2 3 and 4 if necessary Pres the down arrow to Dialout Suffix If your location requires a dial out security suffix such as 200 enter that here Navigate to Save Changes and press the OK button twice Note Failing to save changes will result in lost settings Changing ISP Username and Password The default ISP username and password will only work with the AudioSonic provided dial up ISP If you are providing your ow
17. he replacement system Shipping charges associated with the return process are not refundable Returned items must include the Internet Playback Device MBOX and power cable Do not return the audio cables manuals and other accessory items If the external case on the product is opened modified or damaged this product warranty becomes null and void Only customers in good standing with the AudioSonic finance department are eligible for this warranty program Non warranty Replacement Non warranty returns can be repaired or replaced at AudioSonic s option at a fixed cost to the customer All non warranty repairs replacements carry a 90 day from the date of shipment parts and labor warranty Notice and Change Service and warranty terms and conditions including out of warranty pricing are subject to change without notice Compliance Information FCC Part 15 Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipm
18. ings Testing New DNS IP Settings After making any changes to the DNS IP Settings you should test the connection to ensure proper data entry To test the new DNS IP settings Navigate to Test Connection Press the OK button twice Observe the LCD screen for messages If you do not see CONNECT SUCCESS on the display after a few minutes check that the settings are all correct then consult your network administrator 20 Figure 2 Main Menu Serial mboxNNNNN Flash 1 0 12 O Test Connection O Test Modem O Test HardDisk y Download O Monitor gt View Settings gt Reboot o s rse Admin Exit Menu r Sub Ment Listen to Ch A Listen to Ch B Mute Speaker O Exit Submenu Date 00 00 0000 Time 00 00 O ISP Phone 1 550155 ISP Phone 2 5550111 O ISP Phone 3 5550100 O ISP Phone 4 18885550010 O netdhcp dchp y ipaddress VW subnetmask O gateway O Exit Submenu 21 Zone A B gt Modem Config gt 9 Network Config gt Advanced Config Save Changes Exit Submenu 22 Figure 3 Admin Menu DHCP enabled IP Address Subnet Mask Gateway Download Limit HTTP Proxy IP lt HTTP Proxy Port Proxy Username Proxy Password Save Chan O Exit Submenu
19. is finished the MBOX will fade the music back to its normal volume Adjusting Volumes for Music Pass Through In order for Music Pass Through to function correctly adjustments must be made to the Ducker Depth Fade and Input Volumes A Ducker Depth of 0 will result in a music level of 0 when an advertisement plays Should you like to have light music in the background while an advertisement plays the Ducker Depth should be set to any value other than 0 A Fade time of 0 will result in a 0 second fade at the end of the song and the beginning of an advertisement AudioSonic recommends a fade of 100 for a 1 second fade between the song and ad To adjust the volume levels for Music Pass Through Navigate to Zone A or Zone Bin the Admin Menu See Error Reference source not found on page Error Bookmark not defined for a full description of the Administration Menu Navigate to Ducker Depth Fade Time or Input Volume and make any necessary adjustments Navigate to Save Changes and press OK twice After saving changes the currently playing song will stop playing and the next song will begin to play with the new volume applied If you have the desired volume levels on Zone A and wish to apply the same settings to Zone B navigate to Copy To Zone B and press OK twice Once the levels have been copied navigate to Save Changes and press OK twice 13 Chapter 4 Troubleshooting AudioSonic is dedicat
20. ker on and off view settings and log into the Admin Menu Admin Menu In this section you will be able to modify values such as volume levels call settings and network settings Advanced Menu In this section you will be able to make more advanced configuration changes AudioSonic does not recommend making any modifications in this section unless instructed to do so by your authorized reseller or a AudioSonic representative Getting to Know the MBOX Menu The menu navigation system allows you to change configuration values on the MBOX To navigate through the menus lift up the front panel of the player to expose four directional arrows one OK button and one Cancel button as shown below The up down left and right arrows are used to navigate through the menu and enter numbers and letters In the menu you will see the following characters after the menu entry on the top row of the LCD save changes Menu entries ending with a colon are actions Pressing the OK button two times will perform the action listed Menu entries names ending with an equal sign are text entry sections ISP Phone 1 ISP Phone 1 Entries ending with a question mark indicate text entry mode Menu entries ending with an arrow have a sub menu Pressing OK or the right arrow will take you to the sub menu Monitor gt How to Enter Letters and Digits Letters numbers and other characters can be entered into the MBOX
21. n dial up ISP the username and password should be changed To change the ISP Username and Password Navigate to Modem Setup in the Admin Menu Navigate to ISP Username Make any necessary adjustments to the ISP Username Navigate to ISP Password Make any necessary adjustments to the ISP Password Navigate to Save Changes and press the OK button twice Note Failing to save changes will result in lost settings Testing New ISP Settings After making any changes to the ISP information you should test the connection to ensure proper data entry To test the new ISP settings Navigate to Test Connection Press the OK button twice Observe the LCD screen for messages If you do not see CONNECT SUCCESS on the display after a few minutes check that the settings are all correct then consult your dial up ISP provider 19 Changing the Default DNS IP Your MBOX is shipped with a default DNS IP address of 206 173 28 10 which will only resolve domain names within the Trusonic network Changing the Default DNS IP The default DNS IP should not be modified unless You are instructed to do so by a AudioSonic representative The default DNS IP is not suitable for your network To change the default DNS IP Navigate to DNS IP in the Advanced Menu See Make any necessary adjustments to the DNS IP Navigate to Save Changes and press OK twice C2 Note Failing to save changes will result in lost sett
22. ocated within 25 feet of the MBOX you can use the 25 foot phone cord that is supplied with the MBOX Plug in one end of the phone cord into the PHONE LINE jack on the back of the MBOX as shown in and the other end into the analog phone jack If two lines need to share the same phone jack unplug the existing phone line from the wall jack insert the included line splitter and then plug in the existing phone line and MBOX phone line into the splitter Once the phone line is installed go to Powering Up for the First Time on page 11 to complete the service connection Installing an Ethernet Connection If your MBOX will connect to the AudioSonic media services via the Ethernet follow the instructions in this section The MBOX can use static or dynamic Internet Protocol IP addressing schemes See Dynamic or Static IP Addressing on page 9 for more information The MBOX is set up for plug and play operation on a network with Dynamic Host Control Protocol DHCP servers Such servers are standard on many broadband network routers from companies such as Linksys Netgear and D Link Ethernet Cable An Ethernet cable may or may not have been provided in your MBOX kit depending on how your product was ordered Any category 5 straight through not crossover Ethernet patch cable will work with the MBOX Ethernet patch cables are available in a variety of lengths from local hardware and computer
23. olt power supply 25 foot black telephone line Telephone line splitter The contents of the shipment may differ depending on your country and products purchased Power Connection Power should not be applied to the player until after you have completed the service connection in Error Reference source not found AudioSonic recommends that the MBOX be plugged into a power conditioned outlet preferably connected to an uninterruptable powersupply UPS unit The MBOX is a 24 7 365 device and has no external power switch Once it is plugged in it should be left plugged in at all times Determining Your Service Connection The MBOX will connect to the Trusonic Internet service via a dialup Internet connection to a local Internet Service Provider or via the Ethernet through a broadband Internet connection If your location will be using a dialup connection go to Error Reference source not found on page Error Bookmark not defined If your location will be using an Ethernet connection go to Installing an Ethernet Connection on page 8 Administration Menu The MBOX comes equipped with a built in administration menu system which can be used to change configuration values set on the player There are three levels of the Administration Menu Main Menu This portion of the menu does not require a password to access From this menu you will be able to reset the player turn the internal spea
24. onic s central servers due to installation or on site data networking or telephone issues What Will AudioSonic Do During the 395 day or 90 day warranty on a product AudioSonic will replace the product with a comparable product that is new or refurbished The replacement product will come with a 90 day warranty that runs concurrently with any other warranties Return Procedure Contact our Customer Service department toll free at 1 800 584 4653 and have your product serial number s and location information available The Customer Service representative will issue you a Return Materials Authorization number RMA which will be used to track your warranty transaction AudioSonic will ship a replacement system with a prepaid return label on the next available shipping day AudioSonic will bill the outbound shipping costs to your account Upon receipt of the replacement product return the defective product in the same shipping container using the prepaid return label If we determine that the problem is not covered under this warranty we will attempt to refurbish and repair the returned system and charge time and material costs to your account If the unit is damaged outside of this warranty the full current price of the MBOX will be charged to your account Restrictions All returns must be postmarked within 30 days of receiving the replacement system or your 15 account will be charged the full current price of t
25. r the HTTP Proxy IP eg 192 168 0 200 Press the down arrow to HTTP Proxy Port Enter the HTTP Proxy Port eg 3003 If your proxy does not require a username and password skip to Step Navigate to Save Changes and press OK twice on page 10 Navigate to Save Changes and press OK twice on page 109 Otherwise Press the down arrow to Proxy Username Enter the Proxy Username Press the down arrow to Proxy Password Enter the Proxy Password Navigate to Save Changes and press OK twice Note Failing to save changes will result in lost settings Testing New Proxy Settings After making any changes to the Proxy Set tings you should test the connection to ensure proper data entry To test the new Proxy settings Navigate to Test Connection Press the OK button twice Observe the LCD screen for messages If your MBOX successfully connects to If you do not see CONNECT SUCCESS on the AudioSonic you will see MBOX SERVER display after a few minutes check that the SUCCESS on the display settings are all correct then consult your If your MBOX is unsuccessful at connecting to network administrator AudioSonic Mbox Test Error Connect Failed will be displayed on the LCD You Powering Up for the First Time should then ensure that all necessary cables are The MBOX will begin playing its scheduled connected to the MBOX then see Error 37 music or advertisements within 30 seconds o
26. s For this reason your Audiosonic service connection must be established and verified to complete the installation Each player shipped to a location in North America is pre configured with up to three ISP telephone numbers that will only work at the location indicated on the packing slip A fourth toll free number is programmed into the player to ensure connectivity even when there are no local numbers If your MBOX will be connecting to the Trusonic media service via dialup Internet connections please follow the instructions in this section A MBOX can be moved to an Ethernet connection at any time in the future should your location acquire broadband connectivity lt 6 If you are using your own dial up ISP see Changing ISP Information for setup instructions Phone Line The MBOX has an embedded modem and reguires a standard analog phone line Many telephone providers refer to this as a basic business line BBL or IMB We do not recommend using the telephone port of a fax machine as some fax machines interfere with an Internet dialup connection Do not connect the MBOX to a digital phone port on a digital PBX phone system Doing so may permanently damage your MBOX s modem and will void the warranty For more on the warranty see Limited Warranty on page 15 Connections to a simulated analog line from a digital PBX will result in slower download speeds Phone Jack Connection If the phone jack is l
27. s Advise readers of something that could cause them physical harm against anything that may damage equipment Notes Point out something of special interest or importance to the reader Failure to read the note will not result in physical harm to the reader equipment or data NN Cautions Caution readers Courier font symbolizes messages shown on the LCD display of your MBOX Words in talics represent actions you should take Understanding the Basics Your AudioSonic MBOX is a hardware and service offering The hardware consists of an MBOX player that should be installed at the on premise location The service is an Internet based music and scheduling delivery system Install your MBOX with access to either a telephone line or an Ethernet connection so that it can access the Internet based portion of the product offering The MBOX supports both dialup and Ethernet based Internet access Once installed the MBOX will dial up or connect via the Ethernet at a specified time or interval to receive programming instructions return play information and retrieve new audio content if necessary In general connection times take less than 1 minute but can be longer than an hour depending on the amount of audio content to be updated Cables and Accessories Included with the MBOX are the following cables and accessories 3 foot RCA audio cable with dual RCA jacks 6 foot USA power cable 6 foot 12 v
28. s Not Covered semas na sapak nn sik simdiye sia gi esi ilini 15 What Will AudioSonic Douanes antenne sat 15 Ret in Procedure Sessions 15 FROSIIICTIONS E E alara dcudacesccud cua jeandececiced cendecedcendesndedes 15 Non warranty Replacement m 16 NOTICEANG CHANG ent sis 16 Compliance Information FCCPart15Regulations 16 Industry Canada eee Em E NDE GA N EY sn st sl 16 Canadian Equipment Limitations melek ldekikdii Mpdlakikdeldak ei n 17 Safety Information ses fn e nn 18 Warning Cautions and Notes 18 PR CAUTIONS ERA E E E Re he Baek AN ee a 18 Changing Dial Up ISP Information mA 18 ChangingthelsPTelephoneNumbers 19 Changing ISP Username and Password 19 Testing New IS PSS 44 lipa ml nn ne nn nine ae 19 Changing h Default DNS RES ni ini Smet din 20 Changing the Default DNS IP elimle Bl Bilme a le a 20 Testing New DNS IP Settings 20 Chapter 1 Getting Started Welcome Thank you for purchasing the AudioSonic MBOX Before operating the player please read this manual thoroughly and retain it for future reference Using This Guide Instructions in this guide describe installation configuration troubleshooting specifications and compliance information for your MBOX The icons used in this manual are described below Icon Meaning Warning
29. specialty stores Ethernet Connection Plug in the straight through Ethernet patch cable into the ETHERNET port on the back of the MBOX see on page 8 and connect the other end to an available Ethernet jack on your router or hub The MBOX retrieves updates and audio files by using HTTP over port 80 All audio file URLs are encrypted Dynamic or Static IP Addressing If your network offers dynamic IP addressing via a DHCP server no more configuration is required The DHCP setup is recommended by AudioSonic as the preferred network configuration Setting Up a DHCP Network On a DHCP network the domain name server DNS should be automatically set as part of the address assignment exchange If the DHCP network does not hand out a DNS IP address 206 173 28 10 will be used as a default If this default DNS is not suitable you may switch to another DNS in the Setup menu of your MBOX See Changing the Default DNS IP on page 20 The MBOX is plug and play ready for a DHCP network The local DHCP server will assign the proper IP address network address subnet mask and gateway to the MBOX To set up for a DHCP network Run a live Ethernet cable to the ETHERNET port on the back of the MBOX see on page 8 Once the Ethernet cable is connected go to Powering Up for the First Time on page 11 to complete the service connection Setting Up a Static IP Address If your network is s
30. ttings in the Main Menu Press the right arrow once Press the down arrow to ispphonel From another telephone located in the installation location dial ispphonel Repeat for ispphone2 3 and 4 Chapter 5 Warranty and Specifications Limited Warranty Products included are the Internet Playback Device IPD also known as a MBOX or MBOX and the associated power cable and transformer On the first product shipment the product will have a 12 month 365 day replacement warranty from the date of shipment On replacement products shipped from AudioSonic the warranty period is the remainder of the original warranty or 90 days whichever is longer What Is Covered This limited warranty covers defects in materials and workmanship when installed in accordance with this manual What Is Not Covered This limited warranty does not cover Software including but not limited to the AudioSonic Client Online Account COA and Value Added Reseller VAR hosted applications Problems that result from External causes such as accident abuse misuse or problems with electrical power including brown outs and lightning strikes Servicing not authorized by AudioSonic Usage that is not in accordance with the product instructions Problems caused by using accessories parts or components not supplied by AudioSonic Products with missing or altered tags or serial numbers Products that fail to communicate with Audio S
31. using the arrow buttons When you arrive at a section of the menu ending with an equal sign press the OK button to enter text entry mode Text entry mode is denoted by a question mark after the menu entry and an underscore under the last character of the value on the bottom line of the display Once you have entered text entry mode press the Up and Down arrows to arrive at the desired character Once you arrive at the desired character press the right arrow to confirm the first character and move on to the next character If you need to change a value enter text entry mode and press the left arrow to delete the character s to the left of the cursor then use the Up and Right arrows to enter the new value When the entire desired value has been entered press the OK button to exit text entry mode Note You may press the CANCEL button at any time while in text entry mode to revert to the original value v Note After entering the desired value you must save changes in order to save the current value to memory If you do not save changes the MBOX will revert to the original values the next time the player is reset Chapter 2 Connecting the Service ETHERNET 12VDC 2 0A 1 WARNING NO user serviceable parts Do not remove cover Figure 1 Back Panel Installing on a Dialup Connection Your MBOX automatically connects to AudioSonic s media servers every night to download playback schedules and audio file
32. usually takes less than 1 minute at 56k and considerably less time on an Ethernet connection The media files are 64k mono encoded so a 3 minute long audio file or song is approximately 1 5 megabytes in size If a new song is added to a playlist the song will be downloaded upon the next Nightly connection A 3 minute song or 1 5 mb file will take approximately 6 minutes to retrieve on a dial up connection and about 4 seconds on an Ethernet connection Advanced Network Configuration The MBOX can be configured to a specific download rate so as to not interfere with other network appliances An HTTP Proxy can also be configured on the player should the need arise Setting Download Rate Limits A download rate limit can be applied to the 10 100 Ethernet connection on the MBOX so as to not interfere with other network activity The download limit can be configured in the Network section of the Admin menu All download rates are in Kbps The default download limit of the MBOX is 150 Kbps equivalent to a T1 10 Setting up an HTTP Proxy The MBOX can be configured to access the service portion of your AudioSonic subscription through your corporations proxy server The MBOX supports basic proxy authentication as described in RFC s 1945 2068 and 2617 Both user restricted and non user restricted proxy settings are supported To apply an HTTP Proxy Navigate to HTTP Proxy IP inthe Network sub menu of the Admin Menu Ente
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