Getting Started Guide
Contents
1. Other brands and products are trademarks of their respective holders syman CC 2002 Symantec Corporation All rights reserved Printed in the U S A PN 10025180 08 022. Contractor Manufacturer is Symantec Corporation and its subsidiaries Cupertino California USA 8 MISCELLANEOUS This License is made under the laws of the State of California USA excluding the choice of law and conflict of law provisions Product is shipped FOB origin This License is the entire License between You and Licensor relating to Product and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communication between the parties during the term of this License Notwithstanding the foregoing some Products or products of Licensor may require Licensee to agree to additional terms through Licensor s on line click wrap license and such terms shall supplement this Agreement If any provision of this License is held invalid all other provisions shall remain valid unless such validity would frustrate the purpose of this License and this License shall be enforced to the full extent allowable under applicable law Except for additional terms that may be required through Licensor s on line click wrap license no modification to this License is binding unless in writing and signed by a duly authorized representative of each party The License granted hereunder shall terminate upon Your breach of any term herein and You shall cease use of
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4. in the list above to go directly to that topic Similarly you can click an item in the Contents or Index or a cross reference that contains a page number Application modules that are designed by the Symantec Security Response team extend Symantec ESM security assessments to specific operating system and application combinations They include best practice policies that are based on ISO 17799 and other industry standards regulations and best practices 6 Understanding Symantec ESM application modules What s in the box What s in the box This guide is packaged in a box that includes a CD for one of the following products m Symantec Enterprise Security Manager for Databases m Symantec Enterprise Security Manager for Firewalls m Symantec Enterprise Security Manager for Web Servers m Symantec Enterprise Security Manager for Routers m Symantec Enterprise Security Manager for Antivirus m Symantec Enterprise Security Manager for HIPAA If the CD is defective use the CD Replacement Form at the end of this guide to order a replacement An order form for the latest Symantec ESM Security Update CD is also enclosed in the box Order this CD if you are unable to obtain Security Updates through LiveUpdate or if you are unable to download them from the Symantec Security Response Web site at http securityresponse symantec com The enclosed Symantec Corporation Software License Agreement sets forth the licensing terms and condition
5. the manager that you want to install Click Next to close the InstallShield Welcome dialog box Click Yes to start installing the best practice policies Enter the requested manager information Click Next Click Finish 14 Understanding Symantec ESM application modules Installation Installing application modules This chapter includes the following topics m Before installing the application modules m Installation Symantec ESM application modules are stored in a third party installation tpi file that m Extracts and installs module executables configuration m files and template files m Registers the m and template files using the Symantec ESM register exe program m Performs application specific functions such as configuring tablespaces for database applications 12 Installing application modules Before installing the application modules Before installing the application modules To get ready to install the modules 1 2 Make sure that the Java 2 Runtime Environment is installed on your system Upgrade all managers and agents that use best practice policies to Symantec ESM version 5 1 or later Upgrade the modules on all managers and agents that use best practice policies to the current Security Update Install modules for the application that you want to protect on all managers and agents that use best practice policies The tpi file that installs these modules is on your CD in a directory t
6. the same manager This can cause manager database errors You can continue to use earlier version agents with an upgraded manager but you should upgrade agents to the same version as the manager as soon as feasable Resolving connection errors If you get a connection error while running security checks check the esm config manager dat file on the agent To resolve connection errors add the manager s fully qualified name to this file If the file is missing run setup exe to re register the agent to the manager service and support solutions You can reach Customer Service and Technical Support for Symantec Enterprise Security Manager and add on products on the Internet or by telephone Before contacting technical support Service and support Web site Service and support offices Before contacting technical support Before contacting technical support 1 2 Use online Help to look up the information you need Read the relevant portions of this guide and your Symantec Enterprise Security Manager User Manual This guide is available as a pdf file on the product CD Consult the product s release notes for the version you are using at http www symantec com techsupp 16 Service and support solutions Before contacting technical support 4 Gather the following information Category Information Source Console Machine type Windows System properties OS level System properties Version Help g
7. with Symantec ESM and Security Updates are intended to be modified by users This lets you create relaxed cautious and strict security policies for your specific network environment Best practice policies are installed as read only policies They use Security Update modules and templates and may also introduce new modules and templates To customize a best practice policy copy and rename it then edit the copy This preserves the original policy and protects your policy from being overwritten by updates to the best practice policy How base policies differ from high level policies Symantec ESM best practice policies are configured as base policies as high level policies or as a set that includes one base policy and one high level policy Base policies apply the 80 20 rule of security which states that 80 percent of a successful compromise comes from 20 percent of a system s vulnerabilities or misconfiguration Base policies are configured to m Check for critical security vulnerabilities m Identify unneeded services m Identify missing OS and application patches m Assess compliance with password strength rules High level policies include checks for additional best practices from the ISO 17799 standard These practices are recommended by vendors and other trusted information security experts Understanding Symantec ESM application modules 9 Industry research sources Industry research sources As you develop your o
8. ANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OF ANY PRODUCT OR ITS DOCUMENTATION THE LIABILITY OF LICENSOR HEREUNDER FROM ANY CAUSE OF ACTION WHATSOEVER WILL NOT EXCEED THE AGGREGATE LICENSE FEE PAID BY LICENSEE FOR THE PRODUCT IN NO EVENT WILL LICENSOR OR ITS AUTHORIZED REPRESENTATIVES BE LIABLE FOR LOST PROFITS OR SPECIAL PUNITIVE INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF OR INABILITY TO USE THE PRODUCT OR LOSS OF OR DAMAGE TO DATA EVEN IF LICENSOR OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES LICENSOR AND ITS AUTHORIZED REPRESENTATIVES WILL NOT BE LIABLE FOR ANY SUCH CLAIMS BY ANY OTHER PARTY SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU No action or claim arising out of or relating to this Agreement may be brought by You more than one 1 year after the cause of action is first discovered 5 CONFIDENTIALITY You agree that Product and all information relating to the Product is confidential property of the Licensor Proprietary Information You will not use or disclose any Proprietary Information except to the extent You can document that any such Proprietary Information is in the public domain and generally available for use and disclosure by the general public without any charge or license Use by persons to which You have contracted any of Your dat
9. Symantec Enterprise Security Manager Application Modules Getting Started Guide Symantec ESM for Databases Symantec ESM for Firewalls Symantec ESM for Web Servers Symantec ESM for Antivirus Symantec ESM for HIPAA Symantec ESM for CIS 3 symantec Application Modules Getting Started Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 1 2 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo and Norton AntiVirus are U S registered trademarks of Symantec Corporation Enterprise Security Manager LiveUpdate LiveUpdate Administration Utility Sy
10. a processing services is permitted only if each contractor and its associated employees is subject to a valid written agreement prohibiting the reproduction or disclosure to third parties of software products and associated documentation to which they have access and such prohibitions apply to the Product You recognize and agree that there is no adequate remedy at law for a breach of this Section that such a breach would irreparably harm the Licensor and that the Licensor is entitled to equitable relief including without limitation injunctive relief with respect to any such breach or potential breach in addition to any other remedies available at law 6 EXPORT REGULATION You agree to comply strictly with all US export control laws including the US Export Administration Act and its associated regulations and acknowledge Your responsibility to obtain licenses to export re export or import Product Export or re export of Product to Cuba North Korea Iran Iraq Libya Syria or Sudan is prohibited 7 US GOVERNMENT RESTRICTED RIGHTS If You are licensing Product or its accompanying documentation on behalf of the US Government it is classified as Commercial Computer Product and Commercial Computer Documentation developed at private expense contains confidential information and trade secrets of Licensor and its licensors and is subject to Restricted Rights as that term is defined in the Federal Acquisition Regulations FARs
11. and destroy all copies of Product Duties of confidentiality indemnification and the limitation of liability shall survive termination or expiration of this Agreement Any Product purchased by You after the purchase of Product which is the subject of this License shall be subject to all of the terms of this License All of Symantec Corporation s and its subsidiaries licensors are direct and intended third party beneficiaries of this License and may enforce it against You Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates Licensee may obtain Content Updates for any period for which Licensee has purchased Upgrade Insurance for the Software entered into a maintenance agreement with Symantec that includes Content Updates or otherwise separately acquired the right to obtain Content Updates ESM 5 5 Legal Agreement 12 October 2001 Understanding Symantec ESM application modules This section includes m What s in the box m What s on the CD m Best practice policies m Industry research sources m Installation Note In the PDF version of this document you can click a topic
12. consensus Members identify security threats of greatest concern then participate in development of practical methods to reduce the threats The center s foundational standards are m ISO 17799 m BS7799 of the British Standards Institute BSI m Internet Engineering Task Force IETF m COBIT of the Information Systems Audit and Control Association ISACA 10 Understanding Symantec ESM application modules Industry research sources m Federal Information System Controls Audit Manual FISCAM m Generally Accepted System Security Principles GASSP sponsored by the International Information Security Foundation m National Institute of Standards and Technology NIST m SysTrust Principles and Criteria for Systems Reliability AICPA Members of the center have agreed on security configuration specifications called benchmarks that represent a prudent level of due care You can download benchmarks and scoring tools from the Internet The center is now working on best practice configurations for computers that are connected to the Internet The Internet address of CIS Benchmarks and Scoring Tools is http www cisecurity org CERT Coordination Center CERT CC CERT CC is a center of Internet security expertise at the Software Engineering Institute which is a federally funded research and development center that is operated by Carnegie Mellon University We study Internet security vulnerabilities handle compu
13. ems For information about the Gramm Leach Bliley Act go to http rr sans org legal gramm php System Administration Networking and Security SANS The SANS Institute is a cooperative research and education organization on behalf of security practitioners in government agencies corporations and universities It publishes news digests research summaries security alerts and papers on the Internet The SANS Institute and the National Infrastructure Protection Center NIPC publish the SANS FBI Top Twenty list of critical internet security vulnerabilities The list includes steps to remedy weaknesses SANS also includes Incidents org a virtual organization of intrusion detection analysts forensics experts and incident handlers The Storm Center of Incidents analyzes data from thousands of firewalls and intrusion detection systems then issues alerts and postings The Internet address of the SANS Top Twenty list is http www sans org top20 htm The Storm Center is at www incidents org 12 Installation Installation Module TPIs Prerequisites Understanding Symantec ESM application modules Some application modules require only the installation of policy executable files Others also require the installation of module TPI files All Symantec ESM best practice policies require the installation of compatible core products and current Security Update modules The following released and planned application modules re
14. hat is identified by application product modules operating system platform Identify the account name password and communication port for each agent that connects to each manager Note Symantec best practice policies for Web servers and standards based policies such as HIPAA GLB and CIS provide or will provide templates word lists register keys and patches that run with the Symantec ESM executables Separate executables are not required for these policies Installation Installing application modules 13 Installation Module executables The following released and planned products require the installation of their own TPI executables m Symantec ESM for Databases 2 0 m Symantec ESM for Databases 3 0 m Symantec ESM for Firewalls 1 0 m Symantec ESM for Firewalls 2 0 m Symantec ESM for Routers 1 0 Installation procedures vary according to application and operating system combinations See the product s User Guide or Best Practice Policy Manual Not all policies require their own executables Policy installation All Symantec ESM best practice policies in application modules can be installed in the following manner To install a product application module policy 1 oa fF W N Run the BestPractice_ lt application gt _ lt platform gt executable file that is on your CD from a Windows NT Windows 2000 or Windows XP Professional system that has network access to the manager that you want to install Click Ne
15. http securityresponse symantec com Manuals and documentation Download current user s guides installation guides and other documentation in pdf format Most pdf documents can be found on the product CD Web support Log questions or problems for Technical Support You can also create a case add notes to a case check the status of a case and close a case Email support Email pre sales or non technical questions to Customer Service for service options 18 Service and support solutions Service and support Web site Symantec ESM news bulletins Subscribe to this product specific mailing list for Timely notification of product upgrades and security upgrades Product specific information Alerts for security threats New product announcements Latest offerings from Technical Support Product tips and tricks Service and support solutions 19 Service and support offices Service and support offices North America Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Argentina and Uruguay Symantec Region Sur http service symantec com mx Cerrito 1054 Piso 9 54 11 5382 3802 1010 Buenos Aires Argentina Asia Pacific Rim APAC Symantec Australia http www symantec com region reg_ap Level 2 1 Julius Avenue 61 2 8879 1000 North Ryde NSW 2113 Fax 61 2 8879 1001 Sydney Australia Brazil Symantec Brasil http service symantec com br Marke
16. mantec AntiVirus and Symantec Security Response are trademarks of Symantec Corporation Other brands and product names mentioned in this manual may be trademarks or U S registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 SYMANTEC CORPORATION SOFTWARE LICENSE AGREEMENT SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES LICENSOR IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL OR THE COMPANY OR LEGAL ENTITY THAT WILL BE UTILIZING PRODUCT AND THAT YOU REPRESENT AS AN EMPLOYEE OR AUTHORIZED AGENT YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND LICENSOR BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE I DO AGREE OR YES BUTTON OR LOADING THE PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE I DO NOT AGREE OR NO BUTTON AND DO NOT USE THE SOFTWARE 1 LICENSE TO USE Licensor grants You a non exclusive non transferable license the License for the use of the number of licenses of Licensor s software in machine readable form and accompanying documentation the Product on Your machines for which You have been granted a license key and for which You pay the
17. quire the installation of their own TPI executables m Symantec ESM for Databases 2 0 m Symantec ESM for Databases 3 0 m Symantec ESM for Firewalls 1 0 m Symantec ESM for Firewalls 2 0 m Symantec ESM for Routers 1 0 Installation procedures for TPI files vary according to product and operating system See the Best Practice Policy Manual that accompanies each policy Symantec ESM best practice policies for Web servers and future standards based policies such as HIPAA GLB and CIS do not require their own TPI executables Before you install a best practice policy do the following m Make sure that the Java 2 Runtime Environment is installed on your system m Make sure that all managers and agents that use best practice policies run Symantec ESM version 5 1 or later m Upgrade the modules on all managers and agents that use best practice policies to the current Security Update m Identify the account name password and communication port for each agent that connects to each manager m Install the application module TPI executable if applicable See the product s User s Guide or Best Practice Policy Manual Policy installation Understanding Symantec ESM application modules 13 Installation To install best practice polics 1 Ou BR W N Run the BestPractice_ lt application gt _ lt platform gt executable file that is on your CD from a Windows NT Windows 2000 or Windows XP Professional system that has network access to
18. ransmitted on your computer Some best practice policies are designed for operating system versions Others are designed for specific application and operating system combinations Some best practice policies require the installation of additional modules ISO IEC standard ISO based best practice policies assess compliance with the common best practices that are described in the ISO IEC 17799 international standard Information technology Code of practice for information security management and defined by trusted security experts and clearing houses Note Symantec ESM best practice policies are based on sections of the ISO 17799 standard that address logical access controls and other security issues pertaining to electronic information systems Symantec recommends that you review the ISO 17799 standard in its entirety to identify all issues that need to be addressed in your organization s information policy Other standards and regulations The information in this guide also applies to Symantec ESM best practice policies that will be released as new products to assess compliance with the Health Insurance Portability and Accountability Act HIPAA the Gramm Leach Bliley Act GLB and the Center for Internet Security CIS benchmarks 8 Understanding Symantec ESM application modules Best practice policies How best practice policies differ from default policies The Phase 1 2 and 3 default policies that are installed
19. rd to use to login to the ESM manager Password kk k ddd x Installing application modules 15 Installation Enter the network protocol used to contact the ESM manager 1 IPX 2 TCP Enter 1 or 2 2 2 Enter the port to contact the ESM manager 5600 5600 Enter the name of this agent as it is registered to the ESM manager GS1100 ESM Manager GS1001 ESM user name register Protocol TCP Port x56005 ESM agent GS1100 Is this information correct yes yes Extracting C ESM bin w2k ix86 mtpkreg exe gz Extracting C ESM bin w2k ix86 account exe gz Extracting C ESM template win2000 patch pw5 gz Extracting C ESM template win2000 patch ps5 gz Re registering modules template files Please wait updating Account Integrity updating Account Information updating template patch ps5 Patch Windows 2000 updating template registry rs5 Registry Windows End of installation 16 Installing application modules Installation Registering the modules Each time you run a tpi file you will be asked if you want to re register the module and m files You only need to register the files once for each manager However if an agent is registered to multiple managers re run the tpi file on the agent to register the modules with each manager Re register each module to any other previously registered managers Note Do not register agents that use different versions to
20. rganization s information security policy you may want to consult some of the following organizations that serve as security information clearing houses publishing security advisories on the Internet Acknowledgement of these organizations does not imply their endorsement of Symantec ESM best practice policies For more information about creating a security policy and Internet links to standards and regulations that many enterprise customers and government agencies are required to adhere to see the article Importance of Corporate Security Policy at http securityresponse symantec com avcenter security Content security articles corp security policy html International Organization for Standardization ISO IEC 17799 ISO IEC 17799 is an international standard for electronic information systems that was released in 2000 The predecessor of the ISO IEC standard is the British Standard 7799 BS 7799 See http emea bsi global com InformationSecurity Overview WhatisBS7799 xalter Australian and New Zealand 4444 standards AS 4444 and NZS 4444 have also been replaced by ISO IEC 17799 A helpful Internet address for ISO IEC 17799 is http www iso 17799 com Center for Internet Security CIS CIS is a worldwide consortium of companies educational organizations government and law enforcement agencies professional associations and individuals that are concerned about electronic information security The center operates by
21. rity Update CD Request Form Symantec ESM 5 x and the Symantec ESM Application Modules require recent Security Updates SUs which most registered Symantec ESM 5 5 or later customers download with LiveUpdate Customers can also download the SUs at the Symantec Security Response Web site http securityresponse symantec com gt Security Updates Enterprise Security Manager gt ESM Security Updates CD ORDERING If you are a registered Symantec ESM customer and need a CD of the latest SUs complete this form and send it with your payment to the address below CUSTOMER INFORMATION Name Company Street address no P O boxes please City State ZIP or other postal code Country Daytime phone _ Software purchase date This offer limited to U S and Canada Customers outside the U S and Canada please contact your local Symantec office or distributor CD price No charge Sales tax None Shipping amp handling 9 95 USD TOTAL DUE 9 95 USD FORM OF PAYMENT CHECK ONE Amount enclosed Visa MasterCard AMEX Credit card number Expires Name on card please print Signature MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Enterprise Customer Service Email custservcorporate symantec com 555 International Way 800 721 3934 Springfield OR 97477 Please allow 2 3 weeks for delivery within the U S Symantec and Enterprise Security Manager are trademarks of Symantec Corporation t
22. s accompanying the Product on that hardware and operating system software for which it was designed as stated in the documentation Use of Product with hardware and or operating system software other than that for which it was designed and voids this applicable warranty If within 30 days of shipment You report to Licensor that Product is not performing as described above and Licensor is unable to correct it within 30 days of the date You report it You may return Product and Licensor will refund the License fee If You promptly notify Licensor of an infringement claim based on an existing U S patent copyright trademark or trade secret Licensor will indemnify You and hold You harmless against such claim and shall control any defense or settlement This warranty is null and void if You have modified Product combined the Product with any software or portion thereof owned by any third party that is not specifically authorized or failed promptly to install any version of Product provided to You that is non infringing If commercially reasonable Licensor will either obtain the right for You to use the Product or will modify Product to make it non infringing The remedies above are Your exclusive remedies for Licensor s breach of any warranty contained herein 4 LIMITATION OF REMEDIES THE WARRANTIES IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCH
23. s for the products that you have purchased It is the same agreement that is used for Symantec ESM What s on the CD Software The CD includes folders for software and documentation Software files are named by architectural structure For example in Symantec ESM for Databases the TPI executable for Oracle on a Solaris Sparc machine is oracle_tpi3 solaris sparc 806 esmora3 tpi The Symantec ESM Best Practice Policy for HIPAA on Windows 2000 is BestPractice_Windows_2000_HIPAA lt date gt Documentation Documentation includes PDF files for Best Practice Policy Manuals for each application and operating system combination The document file names indicate the operating system and the standard applied For example the PDF file Understanding Symantec ESM application modules 7 Best practice policies name of the Symantec ESM Best Practice Policy for HIPAA for Windows is win hipaa pdf For UNIX it is unix hipaa pdf Some application modules also have User s Guides such as the Symantec ESM Modules for Oracle User s Guide You can also obtain information about module security checks in Symantec ESM Security Update User s Guides which can be downloaded at http securityresponse symantec com Best practice policies Symantec ESM best practice policies are configured by the Symantec Security Response team to detect vulnerabilities that could compromise the confidentiality integrity and or availability of data stored and t
24. t About Date Help gt About Manager Machine type UNIX uname a NT 2000 System properties OS level UNIX uname a NT 2000 System properties NetWare version Version and date Manager properties Agent Machine type UNIX uname a NT 2000 System properties NetWare version OS level UNIX uname a NT 2000 System properties NetWare version Version and date Agent properties Network Protocol vendor and version Problem Symptoms Steps to reproduce Error message text all characters System log file text Service and support solutions 17 Service and support Web site Service and support Web site The award winning Symantec Service and Support Web site provides a wide variety of methods to help you solve your enterprise technical issues Point your browser at http www symantec com techsupp Knowledge Base Search the Symantec Enterprise Security Manager Knowledge Base to find answers to common problems and questions The Symantec Knowledge Base contains 90 of all known issues with accompanying solutions Often this is the fastest way to get the information that you are looking for If you do not use Microsoft Internet Explorer you may have to go first to http www msn com then to http www symantec com techsupp Releases and updates Download new products and Security Updates using LiveUpdate or from the Symantec Security Response Web site at
25. t Place Tower 55 11 5189 6300 Av Dr Chucri Zaidan 920 Fax 55 11 5189 6210 12 andar S o Paulo SP CEP 04583 904 Brasil SA Europe Middle East and Africa EMEA Symantec Customer Service Center http www symantec com region reg_eu P O Box 5689 353 1 811 8032 Dublin 15 Ireland 20 Service and support solutions Mexico Symantec Mexico http service symantec com mx Blvd Adolfo Ruiz Cortines 52 5 661 6120 No 3642 Piso 14 Col Jardines del Pedregal Ciudad de M xico D F C P 01900 M xico Other Latin American Countries Symantec Corporation http www service symantec com mx 9100 South Dadeland Blvd Suite 1810 Miami FL 33156 U S A Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice June 2002 Symantec ESM for vV CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return this form with your damaged CD and your payment see pricing below add sales tax if applicable to the address below DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer to receive CD replacements CUSTOMER INFORMATION Name Company Street address no P O boxes please City State ZIP or other postal code Co
26. ter security incidents publish security alerts research long term changes in networked systems and develop information and training to help you improve security at your site The Internet address of CERT CC is http www cert org nav index_main html Health Insurance Portability and Accountability Act HIPAA The HIPAA standard was established by United States federal law in 1996 for the U S health care industry Developed by the Department of Health and Human Services HIPAA defines security and electronic signature standards to protect the confidentiality integrity and availability of individual health information Health care providers health care clearing houses and health plans that electronically maintain or transmit health information will have to comply with this security standard A helpful Internet address for HIPAA regulations is http www hipaadvisory com regs securityandelectronicsign subpartc htm The U S Department of Health and Human Services also has a Security and Privacy Web site with a section devoted to HIPAA at http aspe hhs gov admnsimp bannerps htm security Understanding Symantec ESM application modules 11 Industry research sources Gramm Leach Bliley Act GLB The Gramm Leach Bliley Act of 1999 also known as the Financial Services Modernization Act requires financial institutions to employ measures designed to detect any actual or attempted attacks or intrusions on customer information syst
27. untry Daytime phone Software purchase date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD replacement price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI 6 MN 6 5 MO Sales tax see table pat 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 Shipping amp handling 9 95 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE a FORM OF PAYMENT CHECK ONE ___ Check payable to Symantec Amount enclosed Visa MasterCard _ AMEX Credit card number Expires Name on card please print Signature US Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Enterprise Security Manager are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holders 2002 Symantec Corporation All rights reserved Printed in the U S A 3 symantec Symantec ESM Secu
28. xt to close the InstallShield Welcome dialog box Click Yes to start installing the best practice policies Enter the requested manager information then click Next Click Finish 14 Installing application modules Installation TPI installation log The following log shows how the third party installation TPI installs on agent GS1100 and registers the modules to manager GS1001 using the register account the account password port 5600 and the TCP communications protocol Symantec Tune up 3rd Party Installation package Select an option 1 Display description and contents of Tune up 3rd Party 2 Install this Tune up 3rd Party Installation package on Enter option number 1 2 Installing tune up package ksysmod This tune up pack includes the following template and or m file s File C Program Files Symantec ESM register win2000 account Description ESM Account Integrity module definition file Template or m files need to be re registered only once from the same type of agents with the same manager If you have already re registered this tune up pack for the other agents of this same type of Operating System with the same manager you can skip this step Do you wish to re register the template or m files at this time no yes Enter the ESM manager that this agent is registered to GS1001 Enter the ESM access name to login to the ESM manager ESM smanager name Enter the ESM passwo
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