User Manual
Contents
1. Appendix A Factory Settings and Technical Specifications Factory Default Settings 2 40 cacatidebocecnsteitcatdnaguiaaned ea de bbs Technical and Environmental Specifications 0 0 0 cece ee ee ees Overview The AC1200 Dual Band WiFi Range Extender boosts your existing network range and speed delivering dual band WiFi You can also use the extender in access point mode as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection This chapter covers the following topics e Meet Your Extender e When to Use Your Extender e How the Extender Works Note For more information about the topics covered in this manual visit the support website at support netgear com Note Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and download new firmware manually AC1200 Dual Band WiFi Range Extender Meet Your Extender Before you install your extender familiarize yourself with its LEDs buttons and port Front Panel Router Device Link LED Link LED Power LED WPS LED Figure 1 Front panel LEDs Side Panels Power connector Power connector varies by region varies by region j a a Factory l P O Reset Button pa xp gt E WPS button pa gt g gt EE Powe2. 5 Launch a web browser and enter www mywifiext net in the address field The New Extender Setup page displays 6 Click the NEW EXTENDER SETUP button The first time that you log in to the extender the Create Account page displays If the Create Account page does not display visit www mywifiext net Create Account 7 Complete the fields on the Create Account page and click the NEXT button 8 When prompted select your country or region from the Regional Settings menu and click the NEXT button Welcome to NETGEAR genie How would you like to use your extender Learn More WIFI RANGE EXTENDER Setup Later gt gt Get Started 15 10 11 12 13 14 Log AC1200 Dual Band WiFi Range Extender Click the ACCESS POINT button The extender checks for an Internet connection When prompted set the network name SSID security option and password and click the NEXT button Your settings are applied and the extender is ready to be used as an access point Use a WiFi network manager on the computer or WiFi device to connect to the new access point network Repeat this step for all of your computers and WiFi devices Click the CONTINUE button A page displays that says you successfully created an access point Click the NEXT button The registration page displays Complete the registration fields and click the FINISH button to complete the setup If you do not want to register your extender c
3. 7 Type the PIN of the WiFi device in the field 8 Click the NEXT button For four minutes the extender attempts to find the computer or WiFi device 9 Within four minutes go to the WiFi device and use its WPS software to join the WiFi network 10 To verify that the WiFi device is connected to the extender s WiFi network select Settings gt Connected Devices The WiFi device displays onscreen Deny Access to a Computer or WiFi Device By default access control is disabled so that it is easy for you to connect to the extender s WiFi networks You can deny network access to specific computers and WiFi devices based on their MAC addresses Each network device is assigned a MAC address which is a unique 12 character physical address containing the hexadecimal characters 0 9 a f or A F only and separated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the WiFi device If you cannot access the label you can display the MAC address using the network configuration utilities of the computer You might also find the MAC addresses on the Connected Devices page see View Connected Devices on page 19 gt To use WiFi access control to deny access 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net Extender Network Settings 27 AC1200 Dual Band WiFi Range Extender Whe
4. e Restart the Extender Remotely 33 AC1200 Dual Band WiFi Range Extender Change the Extender User Name and Password You can change the user name and password to log in to the extender gt To add an extender user 1 2 ee oS On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Password Password Settings In the New User Name field type an email address Type the password in the New Password field and the Verify Password field Select questions and enter the answers Click the SAVE button Your settings are saved Maintain and Monitor the Extender 34 AC1200 Dual Band WiFi Range Extender Turn Password Protection Off and On NETGEAR recommends that you leave password protection on to help keep your network secure You can turn password protection off and on To turn password protection off or on 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Password Settings The Password Setting
5. Access to a Computer or WiFi Device Set Up an Access Schedule Change the Extender s Device Name Set Up the Extender to Use a Static IP Address Use the Extender With MAC Filtering or Access Control 18 AC1200 Dual Band WiFi Range Extender View Connected Devices You can view a list of devices that are connected to the extender network gt To view connected devices 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings gt Connected Devices Connected Devices WiFi Extender IF Address Network Hame 5510 Millers_ 2GEXT Millers SGE Wired Devices IP Address Device Name 1S Tee 1 102 WiFi Devices m Enable Access Conir IP Address Device Name MAC Aalclposs AULA LEEU 0000 00 00 00 10 MAC Address 00 TAL BEC BDF 19 CANCEL Boost Your Video Streaming With FastLane Technology Get the most out of your HD entertainment with FastLane technology With FastLane technology the extender connects to your router using one band and connects to your devices using another band Because a band is dedicated to each function performance is enhanced If all your devices and your WiFi router support only the 2 4 GHz band or all your devices and your WiFi
6. router support only the 5 GHz band do not enable FastLane Technology Extender Network Settings 19 gt AC1200 Dual Band WiFi Range Extender When you enable FastLane Technology two options are available Use the 2 4 GHz band to connect the extender to the WiFi devices and use the 5 GHz band to connect the extender to the WiFi router Use this mode if your WiFi router supports the 5 GHz band but the devices that you want to use for gaming and streaming support the 2 4 GHz band Use the 5 GHz band to connect the extender to the WiFi devices and use the 2 4 GHz band to connect the extender to the WiFi router Use this mode if the devices that you want to use for gaming and streaming support the 5 GHz band but your WiFi router supports the 2 4 GHz band To activate FastLane mode 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Do More gt FastLane FastLane Technology ROUTER EXTENDER FastLane Technology Offers maximum performance but limits connection to Select the FastLane Technology radio button The page adjusts and displays two more radio buttons Select a radio button e Router to Extender in 2 4 GHz only and Extender to Device in 5 GHz only e Router to Extender in 5 GHz only and
7. the RESET button do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting 6 Click the RESET button A confirmation pop up window opens 7 Confirm your decision The extender returns to its factory settings and restarts This process takes about one minute Update the Firmware Unless you changed the settings in the Firmware Update page previously the extender is set up to check for new firmware automatically at login gt To check manually for new firmware and if available update the firmware 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays Maintain and Monitor the Extender 40 AC1200 Dual Band WiFi Range Extender 5 Select Settings gt Firmware Update Firmware Update Check for Update Upload Update File Locate and select the update file on your device CHECK ONLINE Click the CHECK ONLINE button If new firmware is available follow the onscreen prompts to download it onto your computer Note You might need to unzip the firmware file Click the BROWSE button Locate and select the new firmware file The firmware file name ends with a chk extension AN CAUTION After you
8. to from your computer tablet or smartphone You can turn off the SSID broadcast to create a hidden WiFi network To connect to a hidden network you must know its SSID and password and manually enter them gt To turn off the SSID broadcast to create a hidden network 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays Extender Network Settings 22 AC1200 Dual Band WiFi Range Extender 5 Select Settings gt Wireless General 2 4GHz Network 5GHz Network IP Address WiFi Protected Setup WPS 6 Clear the Broadcast the Network name SSID check box 7 Click the SAVE button Your settings are saved Disable or Enable the WiFi Radios By default the extender s WiFi radios broadcast signals in the 2 4 GHz and 5 GHz bands If you disable the WiFi radios then no one can connect with WiFi to the extender gt To enable or disable the WiFi radios 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net When prompted enter your email address and password 4 Click the Menu icon The extender menu displays Extender Network Settings 23 AC1200 Dual Band WiFi Range Extender 5 S
9. 5 444 9660400 0060445000nens eeudedehssehed veda 7 Chapter 2 Get Started Use the Extender in Extender Mode 0 0 0 0 cc ccc ec c eee es 10 Place the Extender and Apply Power cece cece cece eee ees 10 Connect to an Existing WiFi Network 0 cece cece ee eens 10 Find the Best Location 0 0 ccc ccc ccc eee eee eens 13 Connect an Ethernet Enabled Device 0 0 00 eee 14 Use the Extender in Access Point Mode 0 0 c ccc cee ee ees 14 Log In to the Extender After Installation 0 0 0 ccc cee ees 16 Run Smart Setup Installation 4645 24060000s044seseeeenperes deere ge eons es 17 Chapter 3 Extender Network Settings View Connected Devices cca cc aveseeetierciuvereaeontaavas sas evawadas 19 Boost Your Video Streaming With FastLane Technology 19 View WIR OCUNI SE cea oe iraia nea shoud oee eoueedaletensentciess 21 Change the WiFi Network Name 0 0c cece cece eee n ence eens 21 Turn Off the SSID Broadcast to Create a Hidden Network 22 Disable or Enable the WiFi RadioS 0 cece cece eee een enes 23 Change the WiFi Speed 2044460506 60 ckbbiwessameeeevniuteteiedeians 24 Use WPS to Add a Computer to the Extender s WiFi Network 25 Use WPS With the Push Button Method 0 eee cece eens 26 Use WPS With the PIN Method 0 c eee eee nee e eens 26 Deny Access to a Computer or WiF
10. ED SETUP WPS Leave the Push Button recommended radio button selected Click the WIFI PROTECTED SETUP WPS button For two minutes the extender attempts to add the computer or WiFi device to its WiFi network Within two minutes go to the computer WiFi device and press or click its WPS button To verify that the WiFi device is connected to the extender s WiFi network select Settings gt Connected Devices The WiFi device displays onscreen Use WPS With the PIN Method To use the PIN method to connect a WiFi device to the extender s WiFi network you must know the PIN of the WiFi device that you are trying to connect gt To add a computer or WiFi device to the extender s WiFi network 1 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net Extender Network Settings 26 AC1200 Dual Band WiFi Range Extender 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings gt Do More gt Connect Devices WPS The Connect Devices WPS page displays 6 Select the PIN Number radio button Connect Devices WPS You can securely connect WiFi client devices to the extender using the WPS feature Learn More Push Button frecommended PIN Number Locate the security pin on your WIFi client device and enter the pin below
11. Extender to Device in 2 4 GHz only Click the Save button Your settings are saved Extender Network Settings 20 AC1200 Dual Band WiFi Range Extender View WiFi Settings gt To view the WiFi settings 1 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Wireless General 2 4GHz Network 5GHz Network IP Address WiFi Protected Setup WPS Change the WiFi Network Name gt To change the WiFi network name 1 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Extender Network Settings 21 AC1200 Dual Band WiFi Range Extender 5 Select Settings gt Wireless General 2 4GHz Network 5GHz Network IP Address WiFi Protected Setup WPS 6 In each Network Name SSID field tyoe a network name 7 Click the SAVE button Your settings are saved Turn Off the SSID Broadcast to Create a Hidden Network By default the extender broadcasts its WiFi signal so that its wireless network names SSIDs are easy for you to find and connect
12. For more information see Return the Extender to Its Factory Default Settings on page 38 The following table shows the factory default settings Table 2 Factory default settings SE 1 Maximum WiFi signal rate IEEE Standard 802 11 Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Factory Settings and Technical Specifications 47 AC1200 Dual Band WiFi Range Extender Technical and Environmental Specifications The following table shows the technical and environmental specifications Table 3 Technical specifications Technical Specifications Network protocol and Data and routing protocols TCP IP DHCP server and client DNS relay standards compatibility Physical specifications Dimensions 55 17 x 67 17 x 39 mm 2 17 x 2 64 x 1 54 in Weight 130 g 0 29 Ib Environmental Operating temperature 32 to 140 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Interface Local 10BASE T 100BASE TX RJ 45 802 11ac 802 11a 802 11n 802 119 802 11b Factory Settings and Technical Specifications 48
13. NETGEAR AC1200 Dual Band WiFi Range Extender Model EX6120 User Manual August 2015 202 11553 01 350 East Plumeria Drive San Jose CA 95134 USA AC1200 Dual Band WiFi Range Extender Support Thank you for selecting NETGEAR products After installing your device locate the serial number on the label of your product and use it to register your product at https my netgear com You must register your product before you can use NETGEAR telephone support NETGEAR recommends registering your product through the NETGEAR website For product updates and web support visit http support netgear com Phone US amp Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Table of Contents Chapter 1 Overview Meet Your Extender spockccevaveddaeee inde pert adaneheeckewaonnendd bee 6 Front PAN 6 6 0 4 655 4044 44464604 o 00nd AK ARR ED WS EDO O OM eRe Kw ew 6 Sida Paleo seca ees oh oe HOR eed E bans edad 6 When to Use Your EXtender s 0446 cc0ccwwn on ek sede eee a Saeed OOOH OREM 7 How the Extender WOIMS
14. OG IN button The Status page displays Click the SMART SETUP button The Welcome page displays Click the WIFI RANGE EXTENDER button The extender scans for WiFi signals and finds the WiFi networks in your area and displays a list Select your WiFi network and click the NEXT button When prompted enter the password to connect to your WiFi network and click the NEXT button A message displays when the extender connects to your existing router s WiFi network Click the NEXT button The extender applies your settings to its WiFi network names and WiFi passwords During this change the extender disconnects you from its WiFi network When prompted connect your WiFi devices to the extender WiFi network and click the CONTINUE button The registration page displays Complete the registration fields and click the FINISH button to complete the setup If you do not want to register your extender click the Skip Registration link Note that you must register your extender before you can use NETGEAR telephone support The Status page displays Get Started 17 Extender Network Settings This chapter covers the following topics View Connected Devices Boost Your Video Streaming With FastLane Technology View WiFi Settings Change the WiFi Network Name Turn Off the SSID Broadcast to Create a Hidden Network Disable or Enable the WiFi Radios Change the WiFi Speed Use WPS to Add a Computer to the Extender s WiFi Network Deny
15. ault settings CAUTION This process erases any settings that you configured in the extender 1 Insert a straightened paper clip into the hole of the Factory Reset button and hold it for about seven seconds A Aiopn4 lt _ Factory Reset button WAV VAY v im A AVAVA 40 40 SdM 48894 2 Release the button CAUTION Do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting The extender resets and restarts This process takes about one minute gt To log in to the extender and reset the extender s to factory settings CAUTION This process erases any settings that you configured in the extender 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net Maintain and Monitor the Extender 39 AC1200 Dual Band WiFi Range Extender 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings gt Other Settings Backup Settings Backup Restore Reset Create a backup file of your current Restore settings from a previously Restore all settings to factory defaults WiFi Extender se saved fi r settings saved file BROWSE RESET AN CAUTION After you click
16. browser setup keeps asking me for my network password passphrase or security key and am sure that entered the correct password What can I do The extender is probably placed at the borderline of the range covered by the router or access point For more information about where to place the extender see Find the Best Location on page 13 If you are using WEP security make sure that you are typing the network password in the correct field Can set up the extender in extender mode if connect it to the router or access point with an Ethernet cable No The extender is designed to connect wirelessly to the router or access point if it is in extender mode If the extender is in access point mode you can connect it to the router or access point with an Ethernet connection For more information about access point mode see Use the Extender in Access Point Mode on page 14 forgot my login email address and password What can do In the login window click the Username amp Password Help link and answer the security questions that you set up during the initial setup For more information see Recover a Forgotten User Name or Password on page 35 If you forgot the answers to your security questions you can restore the extender s factory settings and perform set up again gt To restore factory settings 1 Use a sharp object such as a pen or paper clip to press and hold the Factory Reset button on the extender for seven secon
17. ce the extender and apply power 1 Place your extender in the same room as your WiFi router Proximity to the WiFi router is required only during the initial setup process 2 Plug the extender into an electrical outlet 3 Wait for the Power LED to light amber and then turn green If the Power LED does not light press the Power On Off button on the side of the extender Connect to an Existing WiFi Network To extend the range of your WiFi network you must connect the extender to your existing WiFi network You can do this in one of two ways e Connect with WPS For more information see Connect With WPS on page 10 e Connect with web browser setup For more information see Connect With Web Browser Setup on page 11 Connect With WPS Wi Fi Protected Setup WPS lets you join a secure WiFi network without typing the network name and password Note WPS does not support WEP network security If you are using WEP security follow the instructions in Connect With Web Browser Setup on page 11 gt To use WPS to connect the extender to your WiFi router 1 Press the WPS button on the side panel of the extender The WPS LED blinks Get Started 10 AC1200 Dual Band WiFi Range Extender Within two minutes press the WPS button on your router or access point The WPS LED on the extender lights solid green the Router Link LED lights and the extender connects to your existing WiFi network If the Router Link LED does not light t
18. click the UPLOAD button do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting 10 Click the UPLOAD button The firmware update starts and the extender restarts The firmware update process takes about two minutes Restart the Extender Remotely You can log in to the extender and restart it When the extender restarts all computers and WiFi devices that are connected to its WiFi network are automatically disconnected 2 To restart the extender remotely 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Other Settings Maintain and Monitor the Extender 41 AC1200 Dual Band WiFi Range Extender The Other Settings page displays 6 Click the RESTART button and click the Yes button to confirm The extender restarts which takes about two minutes Maintain and Monitor the Extender 42 FAQs and Troubleshooting This chapter covers the following topics e FAQs e Cannot Connect to the Extender e Cannot Join a WiFi Network and Receive an Error Message 43 AC1200 Dual Band WiFi Range Extender FAQs This section provides answers for difficulties you might experience with the extender The web
19. dress field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Other Backup Settings Reset Restore all settings to factory defaults a RESET Click the BROWSE button Locate and select the previously saved backup file By default the name of the backup file is NETGEAR_EX6120 cfg AN CAUTION After you click the RESTORE button do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting Click the RESTORE button A confirmation pop up window opens Confirm your decision The extender configuration is restored and the extender restarts This process takes about one minute Return the Extender to Its Factory Default Settings Under some circumstances for example if you lose track of the changes that you made to the extender settings you might want to erase the configuration and reset the extender to factory default settings Maintain and Monitor the Extender 38 AC1200 Dual Band WiFi Range Extender To reset the extender to factory default settings you can either use the Factory Reset button on the side panel or log in to the extender and reset it For a list of factory default settings see Factory Default Settings on page 47 gt To use the Factory Reset button to return the extender to factory def
20. ds until the Power LED lights amber 2 Release the Factory Reset button and wait for the extender to reboot The extender resets and returns to the factory default settings Cannot Connect to the Extender If you cannot connect to the extender determine what prevents you from connecting e If you forgot your user name or password click the Username amp Password Help link For more information see FAQs on page 44 e If your browser displays an error page include http in the address field of your browser by typing http Awww mywifiext net e If you already set up the extender but can no longer connect to it over WiFi check to see if the Device Link LED is off or red If it is try moving closer to the extender FAQs and Troubleshooting 44 AC1200 Dual Band WiFi Range Extender If you cannot get a WiFi connection working you can use an Ethernet cable to connect your computer to the extender Cannot Join a WiFi Network and Receive an Error Message To join a WiFi network you must know its network name also called the SSID so that you can select it If the network is secure you must know the passphrase or key If the extender does not connect to the network that you select the cause might be one of the following It is possible that you typed the network name passphrase or key incorrectly Use Smart Setup see Run Smart Setup Installation on page 17 to select a WiFi network and retype the passphrase or key The passph
21. e a WiFi network manager on the computer or WiFi device to connect to the new extended WiFi network Repeat this step for all of your computers and WiFi devices Click the CONTINUE button Get Started 12 13 14 15 16 17 18 AC1200 Dual Band WiFi Range Extender A message displays confirming that the extender is connected to the new extended WiFi network Click the NEXT button The registration page displays Complete the registration fields and click the FINISH button to complete the setup If you do not want to register your extender click the Skip Registration link Note that you must register your extender before you can use NETGEAR telephone support The Status page displays Unplug the extender and move it to a new location closer to the area with a poor WiFi signal The location that you choose must be within the range of your existing WiFi router network Plug the extender into an electrical outlet Wait for the Power LED to light amber and then turn green lf the Power LED does not light press the Power On Off button Use the Router Link LED to help you choose a spot where the extender to router connection is optimal The extender connects to your existing router s WiFi network Find the Best Location If the WiFi signal is weak the first time you join the extender network the Router Link LED or Device Link LED is amber or red If this happens adjust the position of the extender If the Ro
22. elect Settings gt Wireless General 2 4GHz Network IP Address WiFi Protected Setup WPS 6 Select or clear the Enable 2 4 GHz WiFi check box 7 Select or clear the Enable 5 GHz WiFi check box 8 Click the SAVE button Your settings are saved Change the WiFi Speed gt To change the WiFi speed 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 Inthe address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays Extender Network Settings 24 AC1200 Dual Band WiFi Range Extender 5 Select Settings gt Wireless General 2 4GHz Network 5GHz Network IP Address WiFi Protected Setup WPS 6 In each WiFi Speed menu select a speed 7 Click the SAVE button Your settings are saved Use WPS to Add a Computer to the Extender s WiFi Network WPS WiFi Protected Setup lets you connect a computer or WiFi device to the extender s network without entering the WiFi network passphrase or key Instead you use a WPS button or enter a PIN to connect lf you use the push button method the WiFi device that you are trying to connect must include a physical button or a software button If you use the PIN method you must know the PIN of the WiFi device that you are trying to connect WPS supports WPA and WPA2 WiFi security If your extender network is open
23. er configuration to the backed up settings Back Up the Configuration Settings You can back up the configuration file of the extender 2 To back up the extender configuration settings 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Other Backup Settings Backup Restore Reset backup file of your current Restore settings from a previously Restore all settings to factory defaults Extender s VIFi Extender settings saved file BRowse Create a Wi Click the BACKUP button Your browser extracts the configuration file from the extender By default the name of the backup file is NETGEAR_Ex6120 cfg lf your browser is not set up to save downloaded files automatically locate where you want to save the file Click the OK button The extender configuration settings are backed up Maintain and Monitor the Extender 37 AC1200 Dual Band WiFi Range Extender Restore the Configuration Settings You can restore the configuration file of the extender to a previously saved configuration file gt To restore the extender configuration settings 1 8 9 On a computer or WiFi device that is connected to the extender network launch a web browser In the ad
24. er network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Wireless Settings The WiFi Settings page displays Extender Network Settings 30 AC1200 Dual Band WiFi Range Extender 6 Scroll down and click the IP Address heading IP Address WIFI Protected Setup WPS By default the Dynamically get IP Address from Router radio button is selected 7 Select the Use Static IP Address radio button 8 Complete the fields to specify the IP network IP addresses 9 Click the SAVE button Your settings are saved Use the Extender With MAC Filtering or Access Control When the WiFi device connects through the extender to your router the MAC address of the WiFi device that is shown on the router is translated to another MAC address If your router s MAC filter wireless access control or ACL is enabled the WiFi device connects to the extender but cannot get an IP address from the extender and cannot access the Internet To allow the WiFi device to receive an IP address from the extender and access the Internet you must provide the translated MAC address to the router gt To add a translated MAC address to your router 1 Log in to your router and disable the MAC filter wireless access control or ACL For information about how to disable your router s MAC f
25. i Device ccc eee eee ees 27 Set Up an Access Schedule i550 mas 4 wh wine oott edetese Ph okakeeeewaedade 28 Change the Extender s Device Name 0 0 ccc cee cnet n en ees 29 Set Up the Extender to Use a Static IP Address 0 0 0 cece eee eee 30 Use the Extender With MAC Filtering or Access Control 31 Chapter 4 Maintain and Monitor the Extender Change the Extender User Name and Password eee eeeeeee 34 Turn Password Protection Off and On iic lt icuscsccaseeeerdiaateadeaas 35 Recover a Forgotten User Name or Password 0 e cece cece eees 35 AC1200 Dual Band WiFi Range Extender Automatically Adjust for Daylight Saving Time 0 cee eee eee Manually Set the Extender Clock 0 0 cece cc cece een enes Back Up and Manage the Extender Configuration 0 005 Back Up the Configuration SettingS 0 cece cee eens Restore the Configuration Settings 0 cece cece cece eens Return the Extender to Its Factory Default Settings 005 Update the Firmware 0 ccc ccc cee eee enn ene n eens Restart the Extender Remotely 0 cece ccc cece teen ees Chapter 5 FAQs and Troubleshooting o 8 ee a ee ee ee ee ee ee eee eee ee eee eee ee ek a eee ee Cannot Connect to the Extender 0 ccc cece cee een ence eens Cannot Join a WiFi Network and Receive an Error Message
26. ilter wireless access control or ACL see your router s documentation 2 Power on the extender and connect all of your WiFi devices to the extender Make sure that the Link Rate LED remains lit 4 Log in to your extender a a Launch a web browser b Enter www mywifiext net in the address field of the browser A login window opens Extender Network Settings 31 AC1200 Dual Band WiFi Range Extender c Enter your email address and password and click the LOG IN button Click the Menu icon The extender menu displays Select Settings gt Connected Devices The Connected Devices section displays the MAC addresses and virtual MAC addresses for computers and WiFi devices that are connected to the extender network On the router add the extender s virtual MAC address and all the virtual MAC addresses connected to the extender network to your router s MAC filter table Enable the router s MAC filter wireless access control or ACL Extender Network Settings 32 Maintain and Monitor the Extender This chapter covers the following topics e Change the Extender User Name and Password e Turn Password Protection Off and On e Recover a Forgotten User Name or Password e Automatically Adjust for Daylight Saving Time e Manually Set the Extender Clock e Back Up and Manage the Extender Configuration e Back Up the Configuration Settings e Return the Extender to Its Factory Default Settings e Update the Firmware
27. lick the Skip Registration link Note that you must register your extender before you can use NETGEAR telephone support The Status page displays In to the Extender After Installation After installation you can log in to the extender to view or change the extender s settings gt To log in to the extender 1 Use a WiFi network manager on a computer or WiFi device to find and connect to the new extended WiFi network After the connection with the computer or WiFi device is established the Device Link LED lights solid green Launch a web browser Enter www mywifiext net in the address field of the browser A login window opens Enter your email address and password and click the LOG IN button The Status page displays Get Started 16 AC1200 Dual Band WiFi Range Extender Run Smart Setup Installation You can use Smart Setup to change the extender settings This is an easy way to connect the extender to a different router or to change the extender WiFi network name SSID or WiFi password gt Torun Smart Setup 1 10 11 Use a WiFi network manager on a computer or WiFi device to find and connect to the new extended WiFi network After the connection with the computer or WiFi device is established the Device Link LED lights solid green Launch a web browser Enter www mywifiext net in the address field of the browser A login window opens Enter your email address and password and click the L
28. manager on a computer or WiFi device to find and connect to the extender WiFi network NETGEAR_EXT After the connection with the computer or WiFi device is established the Device Link LED lights Launch web browser Enter www mywifiext net in the address field of the browser Get Started 11 10 11 12 AC1200 Dual Band WiFi Range Extender The New Extender Setup page displays Click the NEW EXTENDER SETUP button The first time that you log in to the extender the Create Account page displays If the Create Account page does not display visit www mywifiext net Create Account Complete the fields on the Create Account page and click the NEXT button When prompted select your country or region from the Regional Settings menu and click the NEXT button Welcome to NETGEAR genie How would you like to use your extender Learn More WIFI RANGE EXTENDER Setup Later gt gt Click the WIFI RANGE EXTENDER button The extender scans for WiFi networks in your area and displays a list Select a WiFi network to extend and click the NEXT button If you do not want to extend both WiFi bands clear the 2 4 GHz WiFi Networks or the 5 GHz WiFi Networks check box In the Password Network Key field type the existing WiFi network password also called passphrase or security key and click the NEXT button Set the network name SSID and password for your new extender WiFi network and click the NEXT button Us
29. n prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Connected Devices Connected Devices WiFi Extender IP Address Network Name SSID MAC Address Virtual MAC Address Millers 2GE T 00 00 00 00 00 01 02 00 00 00 00 01 Millers 5GEXT 00 00 00 00 00 10 02 00 00 00 00 10 Wired Devices IP Address Device Name MAC Address Virtual MAC Address 00 1A 6B6 6D 6F 19 02 0F 65 6D 8F 19 WiFi Devices go Enable Access Control IP Address Device Name MAC Address Virtual MAC Address In the WiFi Devices section select the Enable Access Control check box The WiFi devices table displays the names and MAC addresses of WiFi devices that are connected to the extender Select the Deny check box for the device Click the SAVE button Your settings are saved and that device cannot connect to the extender s WiFi network Set Up an Access Schedule You can control access to all users during specific periods of the day You can set up an access schedule that prevents Internet access through the extender network based on the times that you set gt To set up an access schedule e 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Extender Network Settings 28 4 5 AC1200 Dual Band WiFi Range Extende
30. no WiFi security is set connecting with WPS automatically sets WPA WPA2 WiFi security on the extender network and generates a random passphrase You can view this passphrase on the WiFi Settings page for more information see View WiFi Settings on page 21 For information about using WPS to connect the extender to a WiFi network during setup see Use the Extender in Access Point Mode on page 14 Extender Network Settings 25 AC1200 Dual Band WiFi Range Extender Use WPS With the Push Button Method For you to use the push button method to connect a WiFi device to the extender s WiFi network the WiFi device that you are trying to connect must include a physical WPS button or an onscreen WPS button that you can click To use WPS to add a computer or WiFi device to the extender s WiFi network 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Do More gt Connect Devices WPS Connect Devices WPS You can securely connect WiFi client devices to the extender using the WPS feature Learn More Push Button frecommended PIN Number Press the WPS button on your WIFI client device Within 2 minutes press the physical WPS button on the extender or the WPS button below WIFI PROTECT
31. r Click the Menu icon The extender menu displays Select Do More gt Access Schedule Access Schedule Scheduled Times Select the Access Schedule On radio button The page adjusts In the Days menu and the Time menu select the day and time when you want to disable Internet access Click the Add Time button to add the time that you specified to the Scheduled Times table Click the SAVE button Your settings are saved Change the Extender s Device Name The default name is EX6120 gt To change the extender s device name 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Settings gt Wireless Settings The WiFi Settings page displays Extender Network Settings 29 6 T 8 AC1200 Dual Band WiFi Range Extender Scroll down and click the IP Address heading IP Address WIFI Protected Setup WPS In the Device Name field type a name Click the SAVE button Your settings are saved Set Up the Extender to Use a Static IP Address The extender comes set up to use a dynamic IP address which is the correct setting for most home networks gt To set up the extender to use a static IP address 1 On a computer or WiFi device that is connected to the extend
32. r On Off k Ethernet port a button N Figure 2 Buttons and port on the side panels Overview 6 AC1200 Dual Band WiFi Range Extender The following table describes the LEDs Table 1 Front panel LEDs Router Link e ROUTER Device Device Link DEVICE This LED indicates the connection between the extender and the router or access point e Solid green Best connection e Solid amber Good connection e Solid red Poor connection e Off No connection This LED indicates the connection between the extender and a computer or WiFi device Solid green Best connection Solid amber Good connection Solid red Poor connection Off No connection Solid amber The extender is booting Solid green The extender is powered on Off The extender is powered off Solid green WPS security is enabled WPA or WPA2 Blinking green A WPS connection is being established Off WPS security is not enabled When to Use Your Extender NETGEAR recommends that you connect through the extender network only when the WiFi device is in a dead zone where the connection from the existing network is poor or nonexistent Data traffic routed through the extender is inherently slower than traffic routed directly from the network How the Extender Works The extender works like a bridge between a WiFi router or a WiFi access point and a WiFi device outside the range of the WiFi router The extender performs two main job
33. r browser enter www mywifiext net 3 When prompted enter your email address and password Click the Menu icon The extender menu displays Select Do More gt Access Schedule The Access Schedule page displays Select the Automatically adjust for daylight savings time check box Click the SAVE button Your settings are saved Manually Set the Extender Clock gt To manually set the extender clock 1 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net When prompted enter your email address and password Click the Menu icon The extender menu displays Select Do More gt Access Schedule The Access Schedule page displays In the Extender Clock section select the Manual radio button To specify the time complete the fields or click the Syne Clock button to synchronize the extender time to the time on the computer or WiFi device that you are using Click the SAVE button Your settings are saved Maintain and Monitor the Extender 36 AC1200 Dual Band WiFi Range Extender Back Up and Manage the Extender Configuration When the extender works correctly after initial setup NETGEAR recommends that you back up the extender configuration settings After you have back up the settings if you change the extender configuration settings but are not content with the new settings you can restore the extend
34. rase or key is case sensitive For example PASSWORD25 is not the same as Password25 or password25 lf the extender cannot detect your WiFi network check to see if your WiFi network is still working Make sure that the WiFi router is turned on If possible move the extender closer to the WiFi router If the extender Device Link LED is red the WiFi connection between the WiFi router and the extender is poor You can establish the best connection with a clear line of sight between the extender and the WiFi router Make sure that no physical obstacles exist between the extender and the WiFi router and try to move the extender closer to the WiFi router If you use Smart Setup and the extender does not connect to the WiFi router does not connect to the Internet or cannot get an IP address from the WiFi router Smart Setup displays a message to notify you that the extender is not configured To run Smart Setup again click the YES button To manually configure the extender click the NO CONFIGURE MANUALLY button FAQs and Troubleshooting 45 Factory Settings and Technical Specifications A This appendix covers the following topics Factory Default Settings Technical and Environmental Specifications 46 AC1200 Dual Band WiFi Range Extender Factory Default Settings To reset the extender to factory default settings you can use the Factory Reset button on the side panel or you can log in and click the onscreen RESET button
35. ry again If it still does not light see Connect With Web Browser Setup on page 11 lf your WiFi router supports the 5 GHz band repeat Steps 1 and 2 to connect the extender to the 5 GHz band Find the new extender network name on your computer or WiFi device The extender creates two new extended WiFi networks The extender s new WIFI network names are based on your existing WiFi network name with _EXT at the end of the name For example e Existing WiFi network name MyNetworkName e New extended network names MyNetworkName_2GEXT and MyNetworkName_5GEXT Connect your computer or WiFi devices to the new extended WiFi network Use the same WiFi password that you use for your WiFi router Unplug the extender and move it to a new location closer to the area with a poor WiFi signal The location that you choose must be within the range of your existing WiFi router network Plug the extender into an electrical outlet Wait for the Power LED to light amber and then turn green If the Power LED does not light press the Power On Off button on the side of the extender Use the Router Link LED on the front panel to help you choose a spot where the extender to router connection is optimal Connect With Web Browser Setup You can use a web browser to log in to the extender and set up its WiFi connection to your existing WiFi router gt To use a web browser to connect the extender to your WiFi router 1 Use a WiFi network
36. s The extender connects to a working WiFi network When the extender connects over WiFi to an existing network it functions as a network client similar to how a WiFi device connects to a network The extender acts as an access point for WiFi devices The extender broadcasts its own WiFi network that WiFi devices can join In its role as an access point the extender performs tasks that WiFi routers do such as broadcasting its network name SSID Overview 7 AC1200 Dual Band WiFi Range Extender The extender must do each of these jobs so that both ends of the bridge are in place WiFi Range Extender Boosts the range of your existing WiFi and creates a stronger signal in hard to reach areas Existing WiFi Sometimes your router does not provide the WiFi coverage that you need Figure 3 Range extender in a home Overview 8 Get Started This chapter covers the following topics Use the Extender in Extender Mode Use the Extender in Access Point Mode Log In to the Extender After Installation Run Smart Setup Installation AC1200 Dual Band WiFi Range Extender Use the Extender in Extender Mode Place the extender apply power and connect the extender to your WiFi network Note You can also use the extender as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection See Use the Extender in Access Point Mode on page 14 Place the Extender and Apply Power gt To pla
37. s page displays Select the Password Off or Password On radio button Click the SAVE button Your settings are saved Recover a Forgotten User Name or Password gt lf you changed the password to access the extender and set up password recovery you can recover your password if you lose it To recover your password to access the extender 1 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of your browser enter www mywifiext net You are prompted to enter a user name and password Click the Username amp Password Help link A page displays requesting the answers to your security questions If you forgot the answers to your security questions restore the extender s factory settings and set up your login credentials again See Return the Extender to Its Factory Default Settings on page 38 and Chapter 2 Get Started Enter the saved answers to your security questions Click the NEXT button Your email and password are displayed Click the BACK button Maintain and Monitor the Extender 35 T AC1200 Dual Band WiFi Range Extender A login window opens Log in to the extender Automatically Adjust for Daylight Saving Time gt To set up the extender to automatically adjust for daylight saving time 1 2 On a computer or WiFi device that is connected to the extender network launch a web browser In the address field of you
38. uter Link LED is amber or red move the extender closer to the router If the Device Link LED is amber or red move the computer or WiFi device closer to the extender Get Started 13 AC1200 Dual Band WiFi Range Extender Connect an Ethernet Enabled Device After the extender is connected to your existing WiFi network you can connect a wired device to the extender using an Ethernet cable The device can then access your existing network through the extender s WiFi connection Figure 4 Ethernet LAN port Use the Extender in Access Point Mode You can use the extender as a WiFi access point which creates a new WiFi hotspot by using a wired Ethernet connection l Figure 5 Extender in access point mode Get Started 14 AC1200 Dual Band WiFi Range Extender gt To use the extender in access point mode 1 Plug the extender into an electrical outlet 2 Wait for the Power LED to light amber and then turn green If the Power LED does not light press the Power On Off button on the side of the extender 3 Use an Ethernet cable to connect the Ethernet port on the extender to a router Ethernet LAN port or a remote Ethernet LAN jack with LAN access The extender joins the LAN and creates a WiFi hotspot 4 Use a WiFi network manager on a computer or WiFi device to find and connect to the NETGEAR_EXT WiFi network When you join the network the extender Device Link LED lights to show that you are connected
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