GoAmerica for RIM Wireless Handhelds
Contents
1. New Conversations When you receive a message from an instant message user who you are not currently in a conversation with and you have less than 3 open conversations Go Messenger will open a conversation screen for the new message Multiple Conversations To switch between conversation screens while conducting more than one chat click the trackwheel then select the Name of the conversation window you want to open Ending Conversations To end and close a conversation click the trackwheel and select End Conversation To return to the Go Messenger screen without ending a conversation select Contacts from the menu Conversation windows do not close automatically when the other user disconnects It is a good idea to use End Conversation when you are done chatting to conserve memory GSE 13 59 Hide ll i wes Hull ir we a Thardcr ag ray Later Cease URLs Conversations Go Messenger has the ability to send and receive URLs as part of a conversation and launch Go Web to open a web page When Go Messenger identifies a URL by the http prefix it will display the URL web address as an underlined link in the conversation screen To Open or Send a URL 1 Scroll and select the URL within the conversation it will become highlighted when selected 2 Press the trackwheel and select Goto Link from the Conversation Screen menu Go Web will be launched and the URL2. OTHER IM NETWORKS YAHOO Go Web for RIM Wireless Handhelds RIM MESSAGING 47 SENDING MESSAGES ener ned Urt ea a ae 47 MESSAGE STATUS ga aia i aio ios 49 READING MESSAGES zig uode Pa nde laum 50 MESSAGE OPTIONS 4 aes pGb RECTE alia 51 eLink MAIL FILTERS 53 eLink FILTER OPTIONS ieu pc ee aunty Rom BA a te 54 TECHNICAL 5 55 INDEX 56 Go Web for RIM Wireless Handhelds Please Note This manual covers operation of RIM Wireless handhelds using Go Web version 6 2 Most features in this manual are available with the majority of RIM Wireless handhelds but not all options are available on all models In some cases specific examples are given for one type of RIM Wireless handheld Make sure to check your service plan and device specifications for your RIM Wireless handheld to determine what features are available to you Go Web for RIM Wireless Handhelds Welcome to Go Web Welcome to GoAmerica s Go Web the personalized Web browser for the family of Wireless Handhelds Go Web provides wireless access to business and financial information news sports weather entertainment POP3 email access and more In addition to the many familiar
3. Forward Use Forward to return to a Web page you previously moved Back from Goto Link Use Goto Link to select the current active link The option is only displayed when you have selected a link by highlighting it The Enter key can also be used to select an active link in most cases Refresh Use to update the current Web page or menu You can also use Refresh to reload a page that may not have loaded properly Open URL Select Open URL to open a new web page Enter the address of the Web page you want to view in the pop up window then press the Enter key to go there Add Mark Select Add Mark to add the current page to your list of Bookmarks View Mark Select View Marks to view your list of Bookmarks View MobileClips Select to view your list of MobileClips Edit Add or edit text in a data entry field Usually used to enter information like a Web address Go Web Home Move directly to the Go Web home page and bypass any pages in between Check Uncheck Used to add or remove a check from a check box Show List Display a list of options or items Usually appears beneath a dropdown arrow or link 18 Go Web for RIM Wireless Handhelds New Go Web menu options for Go Web version 6 2 View Alerts Select to view the current Alerts History Select to view the current history and select a page from the list Mail Link Send the URL of the current Web page via email Not available on IPS devices Save As Memo Saves the
4. only messages smaller than 4096 characters will be sent to your handheld Segment Size Filter Use this filter to restrict the segment size of messages forwarded to your handheld If you typically receive long messages you may wish to see only the beginning of a message before retrieving the entire text Use this filter to set the maximum number of characters to be retrieved You can retrieve additional segments by scrolling to the end of the message and selecting the more or additional text option 1 The auto reply selection requires the text you wish sent as your response 2 A forwarding command requires a valid email address to forward your messages to Important When you are done creating a filter select the Add Filter button to save your changes 54 Go Web for RIM Wireless Handhelds Technical Support Some things to check before contacting Tech Support 1 Make sure your RIM Wireless handheld is fully charged 2 15 Wireless turned On From the Home screen move the cursor over the Wireless icon When wireless is on you should see a plane icon and the text will change to Turn Wireless Off If you see a radio tower icon and the text changes to Turn Wireless On wireless is not On Click the Wireless icon to turn wireless On 3 Is the radio On From the Home screen select options then Network Settings The Radio option should be On If it is not scroll to and select Radio then sel
5. then scroll to and select Send Message Before sending your message you can also choose to add a Cc or Bcc 48 Go Web for RIM Wireless Handhelds Message Status Icons After sending your message the Messages screen is displayed You will see one of the following icons to the left of the message header to indicate message status Deje 9 CR morn NN NN 5 Message pending will be sent later Composed message has been saved not sent yet BR eseve vensmission error New unread message Message has been read Sending a One Time message This send option is a short cut method The address will NOT be saved To send a One Time message 1 From the Messages screen click the trackwheel to access the options menu Scroll to and click Compose Har Message Address Alarm Darid Clock Geo magick S SD z Goble Pies s ee 49 Go Web for RIM Wireless Handhelds 2 The To screen appears Click Use Once to access the To option menu Select Use Email for this example Tas Marnu Haas Prone Hike jme Face Use l way Pager Note You can add multiple recipients to a one time Email message by separating each address with a comma as you type in the Email field 3 The One Time Email screen appears and you can enter your contact s address inform
6. Allows you to set the number of minutes until your account logs out of your mailbox Default is 240 minutes Mail Setup Allows you to specify a Reply Address other than the address of the current mailbox to be included in your messages This function is optional The reply to address does not have to use the Email address to which your messages are sent You can use any of your own Email addresses here Copy on Reply Forward Select this checkbox to send a copy of your replies to your Inbox when you Reply to or Forward a message Default is Off Copy Attachments Select this checkbox to copy attachments when Forwarding messages Default is On 31 Go Web for RIM Wireless Handhelds Saving Your Inbox Options At the bottom of the Options window is the link to save the preferences you have updated Use the Check Uncheck option to mark checkboxes After changing your preferences make sure to scroll to and highlight the Save Preferences link Hit the Enter key to save your preferences Logout To help maintain the good security of your Inbox we recommend that you logout when you are done You can return to the Go Web home page if you want to login to a different POP Mail account 1 From the Go Web options menu scroll to and select Logout 2 The Logout confirmation screen appears Hit the Enter key to return to Go Web 32 Go Web for RIM Wireless Handhelds
7. Inbox without making any changes to the message 28 Go Web for RIM Wireless Handhelds Reply to messages 1 While the message you wish to reply to is open press the trackwheel to access the options menu and select Reply 2 The Reply window opens Choose Reply to Sender only or to the Sender and All recipients Press the trackwheel to make your selection and continue 3 You may now enter the text of your reply When you are done press the trackwheel to open the Go Web options menu then select Ok to send your reply 4 A status screen will be displayed to verify your reply has been sent Hit the Enter key or press the trackwheel and select Ok to return to your Inbox Forwarding Messages 1 While the message you wish to forward is open press the trackwheel to access the options menu Scroll to and select Forward 2 The Forwarding address page will open Enter the address es you want to forward this message to If you are sending to more than one address separate each address with a comma 29 Go Web for RIM Wireless Handhelds Aeceage Faraid 3 Press the trackwheel and select Ok to confirm these addresses Now you can enter your own message to attach to the forwarded text 4 When you are ready to forward your message press the trackwheel and select Ok to send The status screen will appear confirming your message has been forwarded Hit the
8. UR BUE RR UR ER RR EOE eae MYGOLINKS CUSTOMIZING GO WEB GO WEB PREFERENCES 25224 dex EP wa GO WEB EMAIL ACCESS NBOX dete nays a data han are ae READING AND REPLYING TO MESSAGES MESSAGE OPTIONS 2555 heh Sd Ay ne dad Go Ease REPLY TO MESSAGE heros kk RR d ee ea FORWARD MESSAGES 5 atcha d dis hahah Rae Pars NBOX PREFERENCES gt icis eere denies ee werd aa Gre ge a POPS OPTEONS MENU iisu de nh A GO WEB HELP AND 5 WAP PUSH 1 2 ALERTS 4 4 ie a aoa OR RDRORUR ACA E GO WEB QUEUEMANAGER QUEUEMANAGER OPTIONS 994 Ee RR Y e RC hr a 55 CONTACTS sites an NT CONTACT S TATUS LL PM EU SENDING INSTANT MESSAGES INSTANT MESSAGE STATUS GO MESSENGER OPTIONS 2 2
9. above continue with the next step Otherwise you are ready to proceed to the Get Started with Go Web section of this manual 2 Select and save the proper Go Web installation program to your desktop Note Make sure to select the appropriate software for your device and download to your desktop For example RIM 957 Go Web Version 6 0x x If available updated Go Web documentation can be found here too Go Web for RIM Wireless Handhelds When the download is complete double click the GoAmerica install icon on your desktop to begin the installation If an earlier version of Go Web is present on your desktop you may have to run the install application twice Once to remove the previous installation and again to install the updated version The InstallShield Wizard will guide you through the installation process Click Next to continue then Click Yes to Agree to the License agreement pad Ed ii rir emm rtd oriri a eae Pra i rica ei wi dan Ts oe ico d a e x iac e 2 imn cmm e corium click Click Next to continue or Browse to choose your own directory to install Go Web Click Next if the software type and version displayed matches the device type you are using If not contact GoAmerica technical support at www goamerica net Click Next to use the default program folder or choose a folder name to use The Go Web software will
10. overall RIM device settings will take priority Gateway MAN Displays the IP address of the Go Messenger server that your device is connected to Gateway MAN setting is not configurable Other IM Networks Displays other IM networks that Go Messenger can interoperate with like Yahoo Other IM Accounts Displays other IM accounts that you have configured to utilize alternate networks If you have made any changes press the trackwheel and select Save before exiting 44 Go Web for RIM Wireless Handhelds Go Messenger Options menu From the Options screen click the trackwheel to access the Go Messenger options menu GoAmerica Account Launches Go Web to access your Go Messenger account information Add Account Add an alternate network account Remove Account Remove an alternate network IM account Update Networks Activate alternate networks for use with Go Messenger Save Save your changes to your Go Messenger options Cancel Cancel changes to your Go Messenger options latii Fran thera Yahoo Messenger amp Other IM Networks Go Messenger allows you to carry on conversations with desktop and mobile users of Yahoo Messenger from your RIM handheld and you can now be contacted at your Yahoo Messenger account on your RIM handheld In the future other IM networks may also be added to Go Messenger as compatible networks You may add one IM user account to your RIM handheld fo
11. you enter different information to save time when you next login For security purposes your password is not saved and must be entered each time If you want to access a different POP mailbox follow these steps again using the username server name and password for the other mailboxes you want to use Reading and Replying to messages Once you have opened your Inbox you can easily read and reply to messages from anywhere You can even choose to reply with another email address other than the address associated with your Inbox Reading Messages 1 Using the trackwheel scroll to and select the message header you want to read 2 The options menu will appear Select Link to open the selected message Go Web will now retrieve the message from your mail server 3 Read the body of the message by scrolling down with the trackwheel If message contains more lines than the maximum specified in your Inbox preferences only a portion of the message will be downloaded To retrieve the rest of the message scroll to and select the Read Whole Message link Note If a file or document is sent as an attachment to the message the file will not be downloaded but the file name will be displayed at the end of the message Message Options Done If you are finished reading and do not wish to reply or take other action on the message press the trackwheel to bring up the options menu and select Done This will bring you back to your
12. 19 Messaging RIM 47 MobileClips 18 23 My MobileClips 23 MyGoLinks 24 MyGo Web 24 N Notify sounds 44 Offline QueueManager 35 Open URL 17 Other IM Networks 45 56 Go Web for RIM Wireless Handhelds EMail Access 27 Deleting Messages 30 Forwarding Messages 29 Logout 32 Message Options 28 Mail Options menu 31 Reading Messages 28 Reply to messages 29 Push Messages WAP 34 QueueManager 35 QueueManager options 36 QuickClick 25 R Refresh 21 RIM 957 Wireless Handheld 4 RIM Messaging 47 Send message 47 Message Status 49 Reading Messages 50 RIM Message Options 51 URLs in messages 52 5 19 Security 15 26 Signal strength 15 SSL connection 17 T Technical Support 55 U Update software 5 Update IM Networks 45 URL Open 17 V View Alerts 19 View MobileClips 18 23 View Mark 18 22 WAP Push Messages 35 WML Support 17 Y Yahoo Messenger 45 Go Web for RIM Wireless Handhelds 57 Notes 58 Go Web for RIM Wireless Handhelds Notes Go Web for RIM Wireless Handhelds 59 Notes 60 Go Web for RIM Wireless Handhelds 2001 GoAmerica Inc All rights reserved GoAmerica and Go Web are property s
13. Enter key or press the trackwheel and select Ok to return to your Inbox Deleting Messages 1 While reading the message you want to delete press the trackwheel to access the options menu Scroll to and select Delete 2 The Delete confirmation screen will appear Select Yes to Delete No to Abort Refreshing your POP mailbox To update your Inbox and check for new messages without logging out 1 Press the trackwheel to access the options menu Scroll to and select Refresh 2 Go Web will update your Inbox with any new messages from the mail server 30 Go Web for RIM Wireless Handhelds Inbox Preferences There are several preferences you can set to adjust the way your Inbox works E on Baply Fersard reari tive Pretaraencen POP3 Email Options Menu 1 From your Inbox press the trackwheel to open the options menu Scroll to and select Options The following options are available to you Display Setup Allows you to set the number of messages displayed per screen and the maximum number of lines to display per message Default number of messages is 10 default number of lines per message is 25 Message List Allows you to setup the way your message headers will be displayed You can include Subject Sender Date Subject amp Sender Subject amp Date or Subject Only in your message headers Security Setup
14. Go Web Help and Hints Go Web MobileClip library is constantly being updated with the latest Web content Make sure to check back regularly to see what s new Hold the Orange Alt while pressing the trackwheel to suppress QuickClick when you need to open the options menu without selecting a highlighted link Use the Enter key to choose highlighted menu options instead of clicking the trackwheel and scrolling to your selection Use the Back or Escape key instead of clicking the trackwheel and selecting the Back option This will return you to the previous page in most cases Hold the orange ALT key and move the trackwheel to move from side to side within a data entry screen Hold the orange ALT key and move the trackwheel to change options on setup and preference lists Hold the orange ALT key and move the trackwheel to scroll up or down a full page at a time This is especially helpful on large Web pages Use bookmarks to save frequently viewed Web pages such as your local weather This can save a lot of time Some Web page links may not be obvious Test to see if an item is a link by scrolling the cursor over that item If a highlight box appears the item is a link Some Web pages may have separate help options associated with them If so a Help option will appear on the Go Web options menu e Return to the Go Web home page from anywhere on the web with just two Clicks Press the trackwheel to open the option
15. GoAmerica for RIM Wireless Handhelds User s Guide GoAmerica for RIM Wireless Handhelds Contents WELCOME GO WEB RIM WIRELESS HANDHELD 2 2 2 2 INSTALLING OR UPDATING GO WEB INSTALLATION NON IPS 2 IPS INSTALLATION ios ice ke nderit Ry en ue EG Ra Rx e ba ke Er ne Be GO MESSENGER INSTALLATION ddr ao bee toe ut le ote Qe ea aa GO WEB sacada ge Ro iE a OR Ro RE RU RR GETTING STARTED WITH GO WEB eR bu Rr rd RR pd ER LINKS ck dasererat it uisi do qose e iubar oo doi a abcr bnt ede defi abes COPY PASTE actos sss BALE Reda Red ae d OPEN URE se a EP etos eo ded de fo Je aed GOWEB lt i 5 ges toe eite dee p Reha doe ee a a eS OS a Ne pare M ol ac PINK 5 POE Cte un ua evi tes NAVIGATION 55 5555559 BOOKMARKS dg eR S E WR a ae Re CE ede Red HY CACHE CC alaa a a a a MOBILECEIPS cock nhac E ome a
16. Run the downloaded file from your desktop by double clicking the GoAmerica install icon or if you have an installation disc run the Go Messenger for RIM exe program now If you have a previous version of Go Messenger on your desktop you will need to run this install program twice Follow the prompts to remove the earlier version then run the install again after the old version has been removed 4 The InstallShield Wizard will guide you through the installation Click Next to continue 5 Click Next to select the default Go Messenger folder location or Browse to choose your own location 6 Click Next to confirm that the Wizard has detected the proper setup on your system 7 Click Next to continue then Finish gt Ok to close the install program Installing Go Messenger on your RIM Handheld 1 Make sure your RIM Handheld is securely attached to the cradle and computer If it is not already running Open the RIM Blackberry Desktop Manager IMPORTANT Before loading the Go Messenger application you should perform a Backup Restore operation to save any data files on your RIM handheld If you are not sure how to perform a Backup Restore consult the manual that accompanied your RIM handheld 2 After performing a Backup Restore start the Application Loader from the Desktop Manager Click Next to continue Your handheld will display Loader activity while the application loader reads your device configuration No
17. Web browsing features available with Go Web you can customize your own selection of Internet options MyGoLinks and My MobileClips RIM Wireless Handheld It is assumed you have some experience using the RIM Wireless handheld If you have not yet familiarized yourself with basic operation of your device we recommend you read the RIM user guide before continuing Scroll amp Click Backspace key Shift Caps Lock 2 a Notify LED Symbol Space Bar Trackwheel jo Scroll amp Click Orange ALT key Escape key Backspace key Enter key Shift NUM Lock Power On Off Symbol Space Bar light Symbol Space Bar Backlight Shift Caps Lock Go Web for RIM Wireless Handhelds Installing and Updating Go Web 1 The latest version of Go Web has already been installed on your RIM Wireless handheld In most cases it is not necessary to reinstall GoAmerica software unless an update becomes available Before attempting to reinstall or update the GoAmerica software check the version number of the current software installation 2 From the Home Screen select Options then Status RIM IPS devices Press the trackwheel to open the options menu then select Setup gt Status A list of version numbers is displayed such as Go Web 6 002 10 or a similar number Write down the Go Web version number for reference 3 To verify you have the latest version of GoAmerica software availa
18. a page The Web site you are viewing may have been updated or might not have loaded properly 1 While viewing the page you want to refresh press the trackwheel to access the Go Web options menu then scroll to and select Refresh 2 Go Web will re send a request for the page you are viewing and the data will be updated In this way you can insure that you are viewing the most up to date version of that Web page or refresh a page that did not load properly Bookmarks Bookmarks are useful for keeping track of frequently visited Web sites You can also set up bookmarks as shortcuts on the Home screen to give you quick and direct access to your favorite web sites New for Go Web version 6 2 Bookmarks are now backed up and restored using the RIM Desktop Manager backup restore function Note Bookmarks are not backed up on RIM IPS devices To add a bookmark 1 While viewing the page you want to add to your list of bookmarks press the trackwheel to access the Go Web options menu Scroll to and select Add Mark 2 You will be prompted to enter a title for your bookmark If the page already has a title you can save the current name to your bookmarks or edit the title as you wish Press the trackwheel to continue 3 You may now save the Bookmark to your Home screen Select Yes to add to your Home Screen or No to save only to your list of Bookmarks If you choose to save the Bookmark to your Home Screen you will be pres
19. ation Click the trackwheel to access the menu and choose Use Email One Time Email Hide Mora Email mjwatsore Note you are sending to another device with a gomail net address choose inter ctive pager option from the menu and enter only the person s user name 4 Type a subject and press ENTER to begin typing your message When you are ready to send click the trackwheel to access the options menu then select Send Message Tos Email Sub ject Dur raw week ON T d make mo fete Edit Address The Messages screen will appear and display your sent message s status Reading a message When you receive a new message the RIM handheld will beep and or vibrate depending on how you have configured your preferences When a message is received while the device is in its holster the most recent message will be displayed when the device is removed from the holster 50 Go Web for RIM Wireless Handhelds To open and read a new message 1 In the Messages screen scroll to a message header with an unread message icon beside it 2 Click the trackwheel to access the Messages menu and select Open Apr 7 Messages E FOL EA a Note Pressing the ENTER key will select the highlighted item Try pressing the ENTER key instead of clicking the trackwheel when you choose your next option 3 The new message appears on your screen Use the trackwheel to scrol
20. ble point your desktop browser to http www goamerica net and select Software Downloads If a newer version of the Go Web software is available compare the version listed online with the number you wrote down earlier continue with the install section below appropriate to the RIM Wireless device you are using If a newer version of GoAmerica software is not available you are ready to proceed to the Getting Started with Go Web section of this manual RIM IPS devices If you are using a RIM IPS device a device with text based interface menu system follow the install procedure on page 10 for RIM IPS devices Installing Go Web on a RIM Wireless Handheld non IPS Important Before installing or upgrading your software you must perform a full backup restore function with your RIM Wireless Handheld to protect the data on your handheld Data lost while installing new software is not recoverable If you are not sure how to perform a Backup Restore consult the User s guide that accompanied your RIM handheld or contact GoAmerica Tech Support Note The Desktop Manager Software for your RIM Wireless Handheld must be installed on your desktop and a docking cradle or cable for your handheld must be connected to your PC before running the GoAmerica installation 1 Point your desktop browser to www goamerica net and select Software Downloads If a newer version of Go Web software is available compared with the version you noted
21. cannot replace you may not want to upgrade at this time Type N None of your personal data address book messages etc are erased with this update Go Web will be loaded regardless of your choice 10 Type Y to update or N to skip the update and continue 11 Your RIM Wireless handheld will display Loader active while Go Web is loaded on to your device This may take several minutes Your desktop screen will display a series of progress bars while loading When the Go Web installation is complete Tap any key to finish the install process The DOS screen will exit back to Windows Now check your handheld for any user input required Congratulations you are now ready to use Go Web 12 Go Web for RIM Wireless Handhelds Go Messenger nstallation Optional Requirements Go Messenger requires a RIM Wireless handheld with 4MB of memory or more the RIM cradle to connect the handheld to your computer and RIM Desktop Manager 2 0 or higher software must be installed on your computer Before beginning make sure the RIM cradle is securely connected to your computer Note Go Messenger is not available on RIM IPS devices 1 If you have already have a Go Messenger installation disc insert it now and begin the install from Step 3 Otherwise point your desktop browser to http www goamerica net then select Software Downloads 2 Select and download the Go Messenger for RIM exe and Save to your desktop 3
22. continue 41 Go Web for RIM Wireless Handhelds To send one time to a user that is not in your Address Book or on your contact list 1 Select Message to then Use Once Enter the address to send your instant message to 2 After selecting the user to send an instant message to a new conversation screen will open and the message entry box appears Type your instant message in the box and press return or click the Trackwheel and select Send 3 To send another message while still in the current conversation window just begin typing and the text entry box will appear or you may select Type Message from the conversation screen menu IM Message Status Sending While attempting to send a message Go Messenger will highlight the message text Delivered Once an instant message has been delivered Go Messenger will display it as normal text Undeliverable f Go Messenger is unable to deliver an instant message the text will be struck out with a line drawn through the words 42 Go Web for RIM Wireless Handhelds Receiving Messages Current Conversations Messages from a person you are already chatting with will automatically appear on the conversation screen An alert may be given when each message arrives depending on your Go Messenger settings To adjust your Go Messenger notification alert settings open the Go Messenger menu then select Options
23. creen scroll to the contact to be removed Click the trackwheel then select Remove Contact 2 Select Yes to remove and delete that contact or No to abort If you remove a contact the IM address for the person is not removed from the RIM Address Book To clear the address you must edit that contact by selecting it from the RIM Address Book IMPORTANT f you remove IM field from an Address Book record by editing the record within the Address Book application that contact will no longer be recognized by Go Messenger Contact Status Contacts added to your list will be displayed on the Go Messenger screen along with their current status E er mAT k D Rache TzHabile Tiri domar fan Tis Each Online The contact s name will be displayed in bold with a smiley face next to their name You can send instant messages to individuals who are online Offline The contact s name is shown in plain text with no icon next to the name This handheld is turned off or they may be out of coverage You cannot send messages to contacts who are offline Do Not Disturb The contact s name is shown in plain text with a crossed out face next to their name This person has requested not to allow messages to be delivered to them at this time 39 Go Web for RIM Wireless Handhelds Blocked The contact is shown in bold with a darkened face and a ques
24. current Web page as a Memo on your RIM handheld New for Go Web version 6 2 History Go Web records the Web pages you visit during the current session on the History list History is active for the current session only and is reset each time you return to the Go Web home page 1 From the Go Web options menu select History then select the Web page you want to return to The current page will be marked with an asterisk 2 Go Web returns to the selected Web page bypassing any pages in between Yahoo Sauech Bedelia tir Yahoo Flagb l n Lra The Variety com Dofwerkca r be New for Go Web version 6 2 Save As Memo Save As Memo saves a Web page as a RIM memo you can refer to later Pages over 900 bytes will be split in to two or more Memos Note The RIM Memopad function must be installed on your handheld in order to use Save As Memo Save As Memo is not available on IPS devices 1 While viewing the Web page you want to save press the trackwheel then select Save as Memo 2 The text edit box opens and you can edit the name of your Memo or use the current title 19 Go Web for RIM Wireless Handhelds 3 Press the trackwheel again to Save the Web page as a Memo You can now read the saved Memo with the RIM Memopad function and sync with your Desktop to read it through the Microsoft Outlook Memo feature Mail Link Send the address URL of the current web page in an email message b
25. display Initializing and then return to the Home screen 21 After a successful install you must run a Backup Restore function again this time selecting the Restore option When the Restore of your original data is done the installation is complete Installing Go Web for the RIM IPS Wireless Handheld Important Before installing or upgrading your software you must perform a full backup restore function with your RIM Wireless Handheld to protect the data on your handheld Data lost while installing new software is not recoverable If you are not sure how to perform a Backup Restore consult the User s guide that accompanied your RIM handheld or contact GoAmerica Tech Support Note You must have a cradle or cable to connect your RIM handheld with your computer in order to install or upgrade Go Web Determine what COM port your cradle cable is connected to usually COMI 1 Point your web browser to www goamerica net select Software Downloads and download the Go Web installation program for your handheld Note Make sure to select the appropriate software for your device and download to your desktop For example RIM 957 Go Web Version 6 0x x If available updated Go Web documentation can be found here too 2 Save the Go Web installation program to your desktop Double click the install icon to begin If an earlier version of Go Web is present on your desktop you may have to run the install application twice Once to remove
26. ds 6 To set the poll interval at which your handheld will check for new messages enter the desired number of minutes between 0003 and 9999 in the mail retrieval data field 7 Select the Update button to apply changes to your account Note Email messages that are sent to your wireless handheld are considered forwarded mail These messages are sent to your wireless device and also saved on the mail server for later retrieval on your desktop or other computer To set your email filters 1 Select Change email filtering rules The Filter Menu will appear and the following options are available to you eLink Filter Options Content Filter Use the Message Content Filter to block or forward mail based on message content For example block all cc messages or mail from a specific email address Send all mail from a friend to your desktop at home or messages with a particular product name to your desktop at the office See example below Date Filter Use this filter to catch messages sent on a particular date For example if you take a day off or can t access your device you may choose to have messages blocked for that day If you need to block messages for more than one day create a filter for each additional date Size Filter Use this filter to set the maximum allowable size of messages to be forwarded to your handheld Default is 4096 maximum is 50 000 characters For example using the default parameter
27. e 4 Scroll to and select Open URL Go Web will now retrieve the Web page you have requested Note To open a secure SSL connection select the dropdown arrow next to http then select the https option before entering your web address WML 1 1 Support New for Go Web version 6 2 In addition to HTML Go Web is now capable of handling pages created for wireless devices with WML 1 1 to further expand your wireless Web browsing capabilities 17 Go Web for RIM Wireless Handhelds Go Web Menu Go Web uses a few simple navigation options that allow you to easily browse the Web If you are already familiar with desktop Web browsers you will find many familiar features available to you 1 To view the Go Web options menu from the Home screen select Go Web The Go Web home page or last Web page you accessed will be displayed RIM IPS devices From any function screen press the trackwheel then scroll to and select Go Web 2 Press the trackwheel The Go Web options menu will be displayed Note If QuickClick is enabled you may need to hold the Orange Alt key while pressing the trackwheel to open the Go Web menu Hide Menu Select Hide Menu to close the options menu without making any changes Back Return to the previous Web page or menu You can also use the Back menu option to escape from a data entry page The back or Escape keys can also be used to perform these functions in most cases
28. eClips 1 Press the trackwheel then select View MobileClips from the Go Web menu 2 All MobileClips you have previously downloaded will be displayed Scroll to and select the MobileClip you wish to open from the list Or if you have added any MobileClips to your Home Screen simply select that MobileClip icon to open it To remove MobileClips from My MobileClips list 1 While viewing My MobileClips highlight the MobileClip you wish to delete 23 Go Web for RIM Wireless Handhelds 2 Press the trackwheel then select Delete MobileClip Select Yes to delete to abort Customizing Go Web Go Web can be customized to create your own personal Web content Adding or changing Go Web content is optional GoAmerica s selection of services is always available to you on the Go Web home page 1 Point your desktop Web browser to http www mygoweb net 2 Follow the online instructions to customize the content on your RIM wireless handheld and to set up your account if you have not already done so 3 Web pages that you select will then be added to your list of MyGoLinks for easy access from your RIM Wireless handheld Select the MyGoLinks option from the Go Web home page to view your customized selection of GoAmerica Services 24 Go Web for RIM Wireless Handhelds Go Web Preferences You can set your preferences to adjust the way Go Web displays information 1 From the Home screen select Opt
29. ect Change Option and change the Radio setting to On Click the trackwheel again and select Save Options If you are in need of further technical assistance please contact the GoAmerica support team on the web at www goamerica net Thank you for choosing GoAmerica 55 Go Web for RIM Wireless Handhelds Index A Alerts 19 26 34 Attachments Mail 20 28 Attachments Copy 31 B Back 18 20 Bookmarks 21 Cc Cache 22 27 Contacts 38 Copy amp Paste 16 Customize Go Web 24 D Data Transfer Display 15 Device Emulation 26 Defaults Go Web 26 E Email see POP3 Email Web page see Mail Link eLink 53 eLink filter options 54 F Flash Link 25 Forward 18 21 Forward URL see Mail Link G Go Messenger 37 Contact Status 39 Contacts 38 IM Addresses 38 Installation 13 Instant Messages 36 Message Status 43 Options 42 Other IM Networks 45 Sending Instant Messages 41 Receiving Instant Messages 43 URLs 43 Yahoo 45 Go Web 4 5 15 Customizing 24 Get Started 15 Go Web cont Go Web Menu 18 Go Web Home page 16 18 Installation upgrade 5 MyGoLinks 24 MyGoWeb 24 Navigation 20 Preferences 25 Security 15 26 Version number 5 H Help 33 55 History 19 Home Page 16 18 25 27 Inbox Preferences 31 Installation 5 Instant Messages 36 IPS Installation 10 K Keys security 15 26 L Language 26 Links 16 Logout 32 M Mail Attachments 20 28 Mail Link 19 20 Memo Save As
30. en Show Qualified Address Show Friendly Name You can toggle between the sender s actual email address and alias with this feature View the sender s actual address in the Status field by clicking Show Qualified Address View the sender s alias by clicking Show Friendly Name URLs in Email messages If a Web address URL appears a message as a link you can launch Go Web directly from the message to navigate to the listed Web address RIM Wireless handhelds with OS 2 1 or greater only 1 2 52 Scroll to and highlight the URL then press the trackwheel Select Open URL with Go Web from the options menu to launch Go Web and open the URL you have selected Go Web will open and navigate to the selected link Y 3 rary ond they Faris Takt fexiume Compare loa r ckwhaa T2 the rigi of tee LED marap Hit Go Web for RIM Wireless Handhelds eLink Custom Email Filters Available only with eLink account and service eLink puts you in control of how mail is received by your RIM Wireless Handheld Using the many filter combinations available you can select what messages you do or don t want to receive with your wireless handheld 1 To setup an eLink profile and customize mail filters go to www goamerica net then select the option to customize your wireless handheld using MyGoWeb Tome 0 Y uer Essai nari anr
31. ented with an icon list to choose from Select an icon such as News to represent the Bookmark 21 Go Web for RIM Wireless Handhelds 4 The current page will be added to your list of Bookmarks and your Home Screen if selected Note The option to save Bookmarks to your Home Screen is not available on RIM IPS devices To open or view bookmarks 1 Press the trackwheel to open the options menu Scroll to and select View Marks 2 If you have created a list of bookmarks your list will be displayed mibesrhars s UnE TE T YT mars sean a IELporizcsam Mamba Sports apart 3 Scroll to the bookmark you want to view then press the trackwheel and select Goto Link to open the Web page associated with that bookmark If you have saved a bookmark to your Home screen simply select the icon on the Home screen to open the Web page 5 devices only To delete a bookmark 1 Open the Go Web options menu Scroll to and select View Marks 2 Your bookmarks list will be displayed Highlight the bookmark you wish to delete 3 Press the trackwheel then scroll to and select Delete Mark 4 When prompted to confirm your selection select Yes to delete or No to abort You will then be returned to your list of bookmarks Cache Go Web automatically caches a limited number of Web pages for faster browsing When Go Web caches i
32. enu option 25 Go Web for RIM Wireless Handhelds Device Emulation Sets device emulation to Browser preferred or Phone It may be desirable for certain applications only to change device emulation from Browser to Phone making your RIM handheld appear more like a phone to the server Note It is not recommended that you change this setting unless you are sure a particular application requires it Enable Push Alerts When Enabled all Alerts are processed as they become available When Paused Alerts will remain queued at the server until Alerts are re Enabled When Disabled all Alerts will be rejected by the server Auto Store Alerts Enabled Auto Store will save all your Alerts until you manually delete them If Auto Store is Disabled your Alerts will be removed after you access them Language Select English or French for some device menus RIM 2 1 and above Maximum Page Size Sets the maximum page size to be displayed by the Go Web application The default setting is 12000 bytes Auto Retry Activate to automatically retry downloading Web pages that did not load Gateway amp MAN USA Canada These items are preset and are not user selectable Cache Used Max Displays amount of the cache in use and maximum cache available Reset Defaults Change all user selectable preferences back to the default settings From the Go Web Preferences menu press the trackwheel then select Reset Defaults Reset Secur
33. ervice marks of GoAmerica Inc Mobile Office is a registered trademark of GoAmerica Inc All other marks are the property of their respective owners The RIM family of related marks images and symbols are the exclusive property of Research in Motion Limited and are used by permission GoAmerica Inc 433 Hackensack Avenue Hackensack NJ 07601 800 444 8646 Toll Free 24 Hours 7 days a week 201 996 1717 Fax 201 996 1772 www goamerica net Copyright 2002 GoAmerica Inc All rights reserved GoAmerica and GoWeb are property service marks of GoAmerica Inc Mobile Office is a registered trademark of GoAmerica Inc All other marks are the property of their respective owners 0010442
34. hoose a Handle to identify yourself when using Go Messenger After you have entered this information select Create Account When you have successfully registered select the Return to Go Messenger link 4 After Go Web has closed Go Messenger will display the Registration Complete screen Click the trackwheel and select to sign on to the Go Messenger server The Welcome screen appears and you are now ready to begin using Go Messenger to send and receive instant messages on your RIM handheld Once you have successfully registered Go Messenger will display the Welcome screen also known as the Go Messenger screen This screen will be used from now on to display the status of all your contacts 37 Go Web for RIM Wireless Handhelds Contacts Adding Contacts Contacts sometimes referred to as buddies or friends in other Instant Messaging systems may be co workers associates or friends with whom you want to keep in close chat contact with 1 From the Go Messenger screen click the trackwheel then select Add Contact 2 Go Messenger will load the names currently in your RIM address book You may choose to add a contact from this list or select New Address to add a contact not already in your Address Book lds Paru Ees Piddrece Delete Select Fddrecs 3 Click Ok to continue Enter the address and Network if not GoAmerica for an existing contact If this is a New c
35. ighlighting then selecting it If that item is a link the Web location will be opened If you open a Web page you did not intend to view click the trackwheel then select Back to return to the last Web you viewed Copy Paste New for Go Web version 6 2 Now you can select copy and paste text from a RIM memo or other text item within Go Web using the Num key and trackwheel RIM 2 1 devices only Select Hold Num key roll trackwheel to Select text Copy Hold Num key press trackwheel to Copy text Paste Hold Num key press trackwheel while no items are selected to Paste copied text 16 Go Web for RIM Wireless Handhelds Open URL To open a Web page not listed on the Go Web home page press the trackwheel to open the Go Web options menu then scroll to and select Open URL You can also use the Open URL option from the Go Web home page 1 Press the trackwheel to open the options menu then scroll to and select Open URL 2 Enter the Web address you want to open For example www goamerica net then hit Enter or press the trackwheel to continue From the Go Web Home Page 1 Scroll to and select GoAmerica Services then select Open URL 2 Scroll to and select the data entry field below Choose your own destination 3 Select Edit and enter the Web address you want to open For example www goamerica net then hit Enter or press the trackwheel to continu
36. instructions however this time when prompted select the option to Create More Space for Applications then continue with the installation instructions 7 Go Messenger will now be loaded on your RIM Wireless handheld When the installation is complete a success window will pop up Click Ok to close the installation window To setup and begin using Go Messenger you must first register with the GoAmerica Instant Messaging server See Go Messenger on page 37 for details 14 Go Web for RIM Wireless Handhelds Getting Started with Go Web When you browse the Web you will be highlighting and selecting links As you move the trackwheel and pass over active links checkboxes buttons and dropdown lists a highlight box will appear around items indicating they are links that you can select 1 From the Home screen scroll to and select Go Web If this is the first time you are using Go Web the GoAmerica welcome screen will appear If you have already used Go Web on this device scroll to and select Go Web then proceed to Step 3 RIM IPS devices Press the trackwheel to open the options menu then scroll to and select Go Web DORT 00 Hakiti 2 Scroll to the Click here to start link A highlight box will appear around the link Press the trackwheel to open the Go Web options menu then select the Goto Link option Note Each time Go Web is started or reset security features are activated You
37. ions then Go Web RIM IPS devices Press the trackwheel to open the options menu then select Setup gt Go Web 2 To save your changes press the trackwheel then select Save to apply the changes to your Go Web Preferences Select Cancel to abort any changes ache Gee Hen MD ee Images Turns images off No Sites only text will be displayed or sets them to display from Friendly Sites only Friendly sites are Web pages selected by GoAmerica for optimal display on your RIM handheld The default setting for this option is On graphics will be displayed on Friendly sites Format Tables Set to Yes will format tables as closely as possible to fit your display Flash Link Set to Yes will cause active links to Flash Enable QuickClick Set to Yes will active one touch link activation with the trackwheel QuickClick New for Go Web version 6 2 QuickClick enables you to use the trackwheel like a mouse for one click activation of hyperlinks Default for QuickClick is Off 1 From the Go Web Preferences menu scroll to and select Enable QuickClick 2 Select Change Option then use the trackwheel to enable Quick Link by scrolling to select Yes 3 Press the trackwheel again then select Save to save your changes QuickClick is now activated When QuickClick is activated you can simply press the trackwheel while highlighting a link to open an active link or Web m
38. ith the Alert Go Web will process and open the Web page check Bp aut 2900 11 77 Tega 34 Go Web for RIM Wireless Handhelds To delete an Alert 1 Use the trackwheel to scroll to and highlight the Alert you want to delete 2 Press the trackwheel to open the options menu then select Delete Alert Go Web QueueManager Offline New for Go Web version 6 2 MobileClips and other Web based applications can now take advantage of Go Web QueueManager allowing continuous coverage even when offline Requests submitted via QueueManager will be Queued up for transmission when you return to coverage Requests and their results can be viewed via the Go Web QueueManager application Note Offline functionality using Go Web QueueManager is only available when applications have been written and deployed to the RIM wireless handheld for use with Go Web QueueManager QueueManager is not available on RIM IPS devices To access the results of your queued submissions 1 From the Home screen select the QM icon to open QueueManager 2 Scroll to and highlight the queued item you want to view then press the trackwheel and select View Entry Pini Bartaz Tee Misa View Entry Select View Entry to open and view the details of your queued request After selecting View Entry the QueueManager options menu is expanded Press the
39. ity Clears and resets the Security Keys used by the RIM handheld From the Go Web Preferences menu press the trackwheel then select Reset Security Security Keys are normally reset when the RIM handheld is reset or makes a new wireless connection 26 Go Web for RIM Wireless Handhelds Go Web POP3 EMail Access Access to all your POP3 EMail is now as simple as using Go Web Access your existing POP3 email addresses from your RIM Wireless handheld Inbox 1 From the Go Web home page select GoAmerica Services then Go Web POP3 Access The Go Web POP3 Mail screen will open 2 Scroll to and highlight the POP Username box then press the trackwheel to open the Go Web options menu and select Edit 3 Enter the username for the POP3 email account you wish to access in the data entry field then hit Enter to continue 4 Repeat steps 2 3 for the Password and POP Server data entry fields This is the address of the POP mail server where you receive messages and the Username and Password that you normally use to access your POP mailbox If you are unsure of this information contact your system administrator or your ISP 5 Select the Login to Email Account link to access your Inbox Go Web will now retrieve your messages and open your Inbox 27 Go Web for RIM Wireless Handhelds Note After entering your POP Mail information for the first time your Username and POP Server name are saved until
40. l up and view the message header To Sent and Received fields Scroll down to read the body of the message Subject Meus Address AT Dur rem web address pe pow RU aie ee hPL make mota of it and contact me if have anu Abawt uoi reus 4 Click the trackwheel to access the menu and choose your next option You can reply to forward save or delete the open message read the previous message or the next unread message or choose another function Email Message Options Once you have read a message press the trackwheel to access the options menu Delete Delete the current message Forward Forward send the current message to another account or contact Reply Reply to the sender of the current message This is the default option Reply with Text Reply to the sender of the current message The text of the original message will appear below your reply as in message quoting Reply All Reply to the sender of the current message and all listed recipients of the message 51 Go Web for RIM Wireless Handhelds Reply All with Text Reply to the sender of the current message and all listed recipients of the message The text of the original message will appear below your reply Fron Deleta Forward ply with Text Mark t All Reply All with Text Next Open the next unread message Save Saves the current message This message will be moved to the Saved Messages scre
41. may also see a security message Generating Security keys displayed briefly when you start reset or request a Web page 3 When Go Web makes a request the progress window displays information about the status of your request like Receiving Packet transfer is displayed in the upper right corner Signal strength in the lower right corner 15 Go Web for RIM Wireless Handhelds 4 The Go Web home page or the last Web page viewed if you have used Go Web before will be displayed From the Go Web home page scroll to and select the GoAmerica Services option 5 The Go Web options menu will appear Select Goto Link The GoAmerica Services menu will be retrieved Scroll to and select GoAmerica News then Goto Link 6 The latest GoAmerica news items will be listed You can open and read any of these articles by scrolling with the trackwheel and clicking on the item you want to read when a link is highlighted 7 To return to the Go Web home page press the trackwheel Scroll to and select Go Web Home From the Go Web home page you can now choose your own destinations on the Web Congratulations You are now using Go Web as your wireless Web browser Links Most Web browsing is accomplished by selecting links Links can be identified as text on a Web page underlined with a dotted line or highlighted by a text box If you are not sure an item is a link you can test it by h
42. nformation for you pages do not have to reload every time you use the Back and Forward options If a web page does not refresh properly or seems to load incorrectly it may be necessary to clear the cache 1 To clear the cache from the Home Screen select Options then Go Web 2 Press the trackwheel then select Clear Cache Click Yes to clear or No to abort 22 Go Web for RIM Wireless Handhelds MobileClips Go Web MobileClip technology makes it possible for you to quickly gather information from the Web and popular online content providers MobileClips are listed and downloaded from the GoAmerica MobileClip library and can then be added to your Home Screen for easy access The online library is constantly being updated so make sure to check regularly for new MobileClips 1 From the Go Web options menu press the trackwheel then select View MobileClips 2 Scroll to and select Online MobileClips The GoAmerica library of MobileClips will be displayed 3 Select a MobileClip you wish to view then select Yes to add this MobileClip to your Home Screen or No to open the MobileClip without saving it to your Home Screen Note The option to save a MobileClip to your Home screen is not available on RIM IPS devices 4 The MobileClip you have selected will now be downloaded to your RIM handheld All MobileClips you download will be added to your My MobileClips list for easy future access To access My Mobil
43. now download to your desktop Click Finish when it has finished transferring Click OK to continue Go Web for RIM Wireless Handhelds 9 Start the RIM Desktop Manager Select a COM port to use by selecting Options gt Serial Settings Make sure your RIM handheld is connected to your PC by placing it in the cradle If you know the COM port your device is connected to enter it now usually COM1 Otherwise click Detect to locate your device Settings 10 Once your device is properly detected and the COM port identified click OK to continue 11 Select Backup Restore from the Desktop Manager window If the software update screen appears select Cancel 12 The Backup Restore screen appears select Backup to continue Your files are saved to your desktop or laptop computer Click Close when finished 13 Select the Application Loader from the Desktop Manager window 14 The Application Loader will open and your handheld s LCD will display Loader Activity Click Next to continue Go Web for RIM Wireless Handhelds 15 The Application Loader initializes and presents you with the applications available to install on your RIM handheld Select Go Web 6 x for RIM to install Go Web Click Next to continue Important Make sure you check all applications you want loaded on your device even if they are already installed Applications that do not have check marks beside them will be deleted 16 The Unused Ap
44. nt the amount of time it takes the Other server to recognize your request and should only happen when the account or contact is first added Multiple Connections It is possible to use the same Yahoo account to log in from your handheld or other computer but simultaneous connections are not possible Since you can only be logged into the Yahoo server from one location at a time when your RIM handheld is online if you are logged into Yahoo with the same account on another computer or handheld the other connection will be logged off Saree leri at Yobt faa be trate Wo midi in agam umid M strim ar rend poa Yahoo arer bes ber IH 46 Go Web for RIM Wireless Handhelds RI M Wireless Handheld Messaging 1 5 Devices Only Composing and Sending a message 1 Start from a main function screen such as Go Web home or the Messages mailbox Click the trackwheel to access the options menu Scroll to and click Compose 30 Message Address SEE Alami p Go Massages 2 The To screen appears Do of the following Scroll to and click an existing contact s name or Click the trackwheel again scroll to and click New Address For this example choose New Address Hide Plier 3 The New Address screen a
45. o E pre erenzss tere eke curi dm Fur praj ger 1 mmt Pea from Bi An SIME See Len Finding Your ID Number Einki rrer b BIET tee RUSHED Unus Faim Cheers Pi H fap tie ama eee Lo dex caen rer pre pro 2 You will be presented with various options dependent on the type of device you are using For example if your RIM Wireless Handheld is a RIM 850 select the option to customize that device 3 Login using the Customer Number and Password you received with your wireless handheld The device s associated with this account will be displayed as a link Select the link you want to update to continue Tl Carer imm Castor Plenramoft kened bey bH Current Customer Logon T Orid D C Cei er combnad em uy to login Br 4 Your eLink profile will be displayed Here you can enter and update your account information and select mail filters to control the way your email is handled 5 Enter the information required for your RIM Wireless Handheld and your POP or IMAP compliant email accounts Only enter your email Account Password if it has changed on your Internet mail server or if you are configuring eLink for the first time 53 Go Web for RIM Wireless Handhel
46. on you enter here the Handle you originally registered with will be displayed on the conversation screens of other instant messenger users unless a user has you on their contacts list In this case the Name they have entered for you on their contact list will be displayed 40 Go Web for RIM Wireless Handhelds IM Conversations IM conversations or chats are displayed in a conversation screen that shows each persons messages prefixed by their name Use the trackwheel to scroll between all the images in a conversation Go Messenger allows for up to three simultaneous conversations with different contacts If you try to open a fourth conversation screen you will be prompted to end one of the other three first an acie Camerun before ran bagn d nat Cl h fa end Sending I M Messages To send an instant message to a user that is already on your contact list 1 If a contact s status is displayed as Online scroll over their Handle and click the trackwheel Select Message to UserName and the conversation screen will appear To send an instant message to a user that is not on your contact list 1 From the Go Messenger screen click the trackwheel then select Message to You can now select from the list of names in your Address Book to send an instant message to Click Ok to continue If the name you selected does not have an IM address you can enter one now Click Ok to
47. ontact you will also need to enter a name for your Address Book 4 When you are done entering a contact s information click the trackwheel then select Ok to add the contact to your list Go Messenger stores contact information in the RIM Address Book so you have all of your address information in one place When you add a contact from Go Messenger an additional address field is automatically created the address book called IM You can also add the field yourself from the RIM Address Book by choosing Add from the menu while editing an address record Note When you use Add IM from the address book this only adds an IM address to that address book listing and does not automatically add a contact to your Go Messenger list Multiple I M Addresses To add an IM address or an additional IM address to an existing contact 1 From the Home screen open the RIM Address Book Scroll to and select the contact to which you want to add an IM address 38 Go Web for RIM Wireless Handhelds 2 Select Edit Address Click the trackwheel again then select Add IM Go Messenger will add a field to this contact called IM You may now enter the new address information Note When you select a contact from your Address Book with multiple addresses Go Messenger will display a list of all their IM addresses so you can choose which one you want to use Removing Contacts 1 From the Go Messenger s
48. plication Space window appears Leave the existing settings option selected Click Next to continue Go Web for RIM Wireless Handhelds 17 The Existing Data Preservation window appears Do not select these checkboxes unless instructed to do so by GoAmerica or if you are sure you want to delete data from your handheld Click Next to continue Existing Data Preservation Note n the Application Data section check this box only if you want to delete data on your handheld address book messages etc If you check this box you are permanently deleting these items Back up important information first using the Backup and Restore tool In the Applications section check this box only if you wish to erase applications from your handheld before loading new updated ones Selecting this option after a failed application install attempt is suggested 18 The Summary window displays the application s that will be installed Confirm the applications and version numbers are correct then click Finish to continue Ltg H the g cance ra p trma a opre adi oa Go Web for RIM Wireless Handhelds 19 The loader progress window will open Installation to your handheld may take several minutes Please do not disturb or disconnect the handheld during this process Load Progress _ 20 When Go Web has finished loading click OK Your RIM handheld will
49. ppears Enter your contact s address information and press ENTER after each field Emails djmail goame Phones 212 555 1234 Fact Note Press the orange Alt key and the symbol key space bar to access and characters in Email field 4 After you have entered the contact s information click the trackwheel to access the New Address menu Scroll to and click Save Address to save the new address information To save a new address and send an Email message to that address select Save Use Email 47 Go Web for RIM Wireless Handhelds Note Once you have entered address information you can click to save it and select an address at the same time In the New Address menu scroll to and click Save Use address type The To screen will appear and the address is already selected Mew FjAdd Phone u fdd Email Uso Clesr Field 5 The To screen opens with your new contact now listed Highlight the name you want to send Email to then click the trackwheel to access the To options menu For this example scroll to and click Use Email Address A Edit Address Liew Address Use Phoria Delete Address F 6 The Message screen appears Type a subject and press ENTER to begin typing your message Tos Dvid Johnson Email Subjects Closing the deal 7 When you are finished writing click the trackwheel to access the options menu
50. r each Other IM Network that is available Important You must have an existing Yahoo Messenger or other IM service account to communicate with other users of that service You can not communicate with users of Yahoo or other services by using your GoAmerica IM account You can sign up for a Yahoo account at http www yahoo com 1 To configure Go Messenger for Yahoo compatibility from the Go Messenger screen click the trackwheel then select Options 2 From the Options screen click the trackwheel then select Update IM Networks 45 Go Web for RIM Wireless Handhelds 3 Yahoo should now show up under the list of Other IM Networks Once displayed on the list of Other Networks Go Messenger can sign you on to the Yahoo server when your RIM handheld is Online 4 Select Add Account from the Options Screen menu You will be prompted for your Yahoo Messenger address and password Click the trackwheel and scroll to and select Ok Your Yahoo account should now appear on the Options Screen under the Other Accounts list 5 To add Yahoo or other instant messaging service accounts to your contact list simply select the Yahoo or other network instead of GoAmerica when adding a contact Note When initially adding a Yahoo account or other service contacts to Go Messenger there may be a delay in that information being usable by Go Messenger This is depende
51. r of days to wait before running Auto Purge To access QueueManager options from the Home screen 1 Select Options then Go Web QM The Go Web QueueManager will open 2 Press the trackwheel then select Options 36 Go Web for RIM Wireless Handhelds Go Messenger To begin using Go Messenger you must first register with the GoAmerica Instant Messaging server Go Messenger is optional software and may not be installed on your RIM Wireless handheld Installation instructions can be found on page 13 Note is not available RIM IPS devices 1 Select the Go Messenger icon from the Home Screen If Go Messenger has already tried to contact the server the Not Registered screen will be displayed 7400 ih veal Fete 23 Eu nde E te carry aw lrazast Soest mrh pour wed agin bo clik husk Hhasal Tua 1 pe BD HEIIEHOEE 2 If the Not Registered screen opens click the trackwheel and select Ok to launch Go Web and set up your Go Messenger account Or Go Messenger has not yet attempted to contact the server the Welcome screen will appear If the Welcome screen appears click the trackwheel then select Options From the Options screen click the trackwheel and select Register 3 Go Messenger will launch Go Web and retrieve the registration page Enter your name and c
52. s menu then select Go Web Home Use the Escape key to cancel a Web request during Send Receive operations Save frequently used MobileClips and Bookmarks to your Home screen for faster access Once you are familiar with Go Web enable QuickClick to speed your Web browsing Note For detailed information on using features other than Go Web on your RIM Wireless Handheld please refer to the user manual included with the RIM handheld 33 Go Web for RIM Wireless Handhelds Alerts with WAP Push 1 2 New for Go Web version 6 2 Important WAP Push features are only available when the RIM wireless handheld is pa rt of a group that has applications that utilize WAP Push features Alerts PUSHed messages will appear as Alerts on your RIM Wireless handheld in the form of a pop up dialog box 1 If you do not wish to view the current Alert To view an Alert when you receive it select Ok or Process If the Alert message contains a Web address URL the associated Web page will be processed and opened by Go Web immediately select Postpone The Alert message will close and be stored for viewing at another time To view stored Alerts 1 view stored or previously viewed Alerts press the trackwheel then select View Alerts from the options menu Scroll to and highlight the Alert you wish to view then press the trackwheel to open it If a Web page URL is associated w
53. te Depending on the configuration of your device you may be presented with a choice of keeping or replacing the current application files on your device If prompted to choose you must select the second option to replace these files in order to install Go Messenger 13 Go Web for RIM Wireless Handhelds 3 The Optional Application Selection screen opens All applications you want to load on your RIM handheld even if they are already installed must be checked Make sure the Go Messenger 0 2 for RIM option is checked Click Next to continue 4 Depending on the configuration of your RIM handheld you may see the Unused Application Space screen Select Keep the existing settings then Click Next to continue 5 Depending on the configuration of your RIM handheld you may see the Existing Data Preservation screen Unless otherwise instructed do not check any boxes on this screen Click Next to continue 6 The summary screen will be displayed showing all the applications you have selected to update add to your RIM handheld Confirm the displayed selection then select Finish to continue IMPORTANT If the Summary screen informs you that you do not have enough room to install the Go Messenger application make a note of the amount of space required and available then click Cancel Perform a complete Backup Restore operation using the Desktop Manager Start the Application Loader again and follow the installation
54. the previous installation and again to install the updated version 10 Go Web for RIM Wireless Handhelds 3 The InstallShield Wizard will guide you through the installation process Click Next to continue Click Yes to Agree to the License agreement bere rir ema ir barii ae al li rica en FEM FH Erde Gc don TE S Viso etl boe i ac id Lid if a dn E ri erect Wee Lon sour coe Ta 4 Click Next to continue or Browse to choose your own directory to install Go Web 5 Click Next to use the default program folder or choose a folder name to use La Greets ears bets ee 1 oe epg rece ring ep ia beer git ieri Teka ee F Liah Pa n 6 Check the Launch Program File box then Click Finish to load the Go Web application on to your RIM handheld Go Web for RIM Wireless Handhelds 11 7 A DOS screen will appear Connect your RIM handheld to the cradle cable attached to your computer 8 Choose the COM port your device is connected to usually COM1 9 You will be prompted to update the OS on your pager Note It is recommended for best compatibility that your answer Yes by typing Y However this will delete any applications that have been added to the handheld If you have added applications that you
55. tion mark next to their name This person has told the server to hide their status from others which means they may or may not actually be online You can try to send them a message but it will not get through if they are offline Unknown The contact s name is shown with a question mark next to their name Either the server has not yet told Go Messenger what the status of a user is or that user may no longer be a valid user within the Go Messenger network Changing Your Handle 1 To change the Handle you originally registered your Go Messenger account with from the Go Messenger screen click the trackwheel then select Options 2 From the Options menu click the trackwheel and select GoAmerica Account This will launch Go Web take you to the GoAmerica account web page 3 Select the link to Change My Handle and follow the prompts to change your Go Messenger handle Conversation Screen 1 To change the way your Name is displayed on your local conversation screen from the RIM Home screen select Options 2 From the Options screen select Owner the Name data field enter the name you want to be displayed on your local conversation screens Click the trackwheel and select Save Options luck 0 unu d nesd it If Owner information is not entered messages will simply be preceded by You on your RIM handheld No matter what informati
56. trackwheel again while viewing your queued request for these additional options View Web Response Check the success of your request and view the information sent in response to your request View Details Displays the Web address URL that was generated by your request Resend Resend your request in the event of a failed send 35 Go Web for RIM Wireless Handhelds Delete Entry Deletes the current entry Deleted entries that have not yet been sent will be lost completely Next Previous Move to the details of the Next Previous request QueueManager Options 1 Scroll to and highlight the queued item you want to view The following options are available View Entry Select View Entry to open and view the details of your queued request Delete Entry Deletes the current queued entry Delete Queued Entries Deletes all entries still in the queue Delete Completed Entries Deletes only entries that are completed requests Options Opens the QueueManager options screen Select from the following preferences ial HI 3 15 ii Bee Bags bra Trak haul change option Purge Duraazn Daye I Active Yes sets QueueManager as Active No will Pause all QueueManager activity Auto Purge Turns Auto purge On or Off While set to On Auto Purge will remove the results from the queue based on the purge duration number set below Purge duration Sets the numbe
57. will be opened 43 Go Web for RIM Wireless Handhelds To send a web page address to another instant message user simply type the web page address in the current conversation window and make sure to include http such as http www goamerica net schabuobile 5 22 The mat page ra pepe qoam icum Go Messenger Options Go Messenger provides several options for controlling your status on the IM network and to customize the way Go Messenger works on your handheld To access Go Messenger options from the Home screen select Options then Go Messenger or select Options from the Go Messenger menu Set My Status Allows you to change your online status All IM users that have Selected you as a contact will be notified of your change in status See Contact Status for details Hide Status From Others If Yes then your contacts are blocked from seeing current status they will not know if you are online or offline Auto Online Offline for Weekdays Weekends Allows you to set a specific time when Go Messenger will go Offline or Online Sounds Notify Allows you to configure which sound or none to play for different IM events New Conversation New Message Contact Online and Contact Offline Note Go Messenger alerts and notifications are dependent on the overall settings of your RIM handheld No matter what settings are entered here if your overall device settings are different the
58. y using the Mail Link option Note The Mail Link option is not available on RIM IPS devices 1 While viewing the Web page you want to include in an email press the trackwheel to access the Go Web menu then select Link 2 Your address book will open and you can select an email address to send the URL to or use the one time option to enter an email address 3 A predefined email message will be sent to the recipient along with the address of the current Web On devices running the RIM version 2 1 you can edit the text of the email message before sending it Messages you receive with Mail Link attachments can activate Go Web to navigate to the URL of the attachment you have received 1 While reading a message with a Mail Link attachment scroll to and highlight the attachment 2 Press the trackwheel to access the email menu then select Open Go Web will open and navigate to the selected Web address Go Web Navigation Back 1 From the Go Web options menu select Back to move to the last Web page you viewed and reload other previously viewed Web pages and menus 20 Go Web for RIM Wireless Handhelds Forward 1 From the Go Web options menu select Forward to return to a Web page or menu you previously moved Back from Forward is only accessible after you have viewed several Web pages and then returned to a previously viewed page using Back Refresh Sometimes you may want or need to refresh
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