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User Manual 3.0

1. receive an Error_400 Bad Request error message whenever try to synchronize my mobile phone with MS Exchange Server Resolution You will see this error if the Microsoft Exchange Server you are connecting to is unable to resolve the Server Type or the Server address that you have provided in the Account settings Verify your account details and enter the correct details by contacting your IT department receive a Login Fail error message whenever try to synchronize my mobile phone with Microsoft Exchange Server Resolution You will see this error if the account credentials username and password that you are using is wrong Verify your account details and enter the correct details by contacting your IT department 43 5 30 2008 User Guide Re mo Sync 9 DEVELOPER WEBSITE You can access more information about the Product its architecture and other associated information by opening your browser and accessing the link http www remoba com remosync html You may also from a browser visit http www remoba com and then navigate to the Products drop down menu and then click on RemoSync to be navigated to the RemoSync product page where you will find all associated information about the product 44 5 30 2008 User Guide 10 Rem Sync DISCLAIMER amp COPYRIGHT INFORMATION Warning and Disclaimer Every effort has been made to make this document as complete and accurate as possible but no warrant
2. 15 5 30 2008 User Guide Re MO Sync OUTBOX 1 OUTBOX 1 FA msong ao com meetino 4 Resend 2 Edit 3 Delete 4 Delete All Options OK Figure 10 Deleted Messages Contains the message deleted from the phone During the next Synchronization mails present here will be moved to the Deleted items folder on the server from the phone DELETED MESSAGES 1 1 From nandakumar remolka corn Subject lds Date ed 16 Apr 2006 04 00 At nanda kumar ds will respond to our email shortly UnDelete Read UnDelete Figure 11 Archives This allows you to download and store mail on the phone for later viewing Pressing the Left Soft key LSK will bring up the following options Reply to Reply to an incoming mail Reply All to send replies to all recipients of the mail Forward to forward a mail Email Header to view the full details of the mail like all email addresses time etc Save Info This option allows you to save email addresses from incoming mails directly to the handset s native PIM Delete Deletes a particular mail from the Archive Delete All Deletes all mails from the Archive 16 5 30 2008 User Guide Re mo Sync ARCHIVES 2 ARCHIVES 1 ile nanda kumar ids 4 Email Header 4 Reply 2 Reply All 5 Save Info 3 Forward 6 Delete 4 Email Header T Delete All F Options Read Figure 12 Search enables you to search for particular mails in the INBOX o
3. OFF even after have turned the feature ON Resolution This could be caused due to persistent Network problem RemoSync will attempt to connect to the server up to 3 times in case of failure in communicating with the server lf even after 3 times the network problem persists then the application automatically turns OFF the Direct Push to prevent multiple attempts at connecting You may have to turn it ON again at a later time receive an Error 500 error message when I synchronize my mobile device with MS Exchange Server 2003 Resolution You will see this error if your Microsoft Exchange Server 2003 does not have the Service Pack 2 SP2 installed on it To resolve this issue install Microsoft Exchange Server 2003 Service Pack 2 SP2 on the server Contact your IT Department for a resolution am facing persistent synchronization problems Resolution lf you face persistent synchronization problems then use the Full Synchronization option which will reset the application and start a fresh synchronization If you continue to face problems then deleting the partnership in ActiveSync on your desktop and creating a new partnership resolves some problems receive an Error_1295 error message whenever try to synchronize my mobile phone with MS Exchange Server Resolution You will see this error if the Microsoft Exchange Server you are connecting to requires SSL Turn on the SSL settings to resolve this
4. to view all details of the incoming mail like all email addresses time etc The following options will be visible only if the incoming mail is a Meeting Invite Accept Use this option to accept a Meeting Request Tentative Use this option if your attendance is tentative or not sure Decline Use this option to decline the meeting invitation MEETING INVIT ATIOH MEETING INVITATION MEETING INVITATION From allnd eyfdqualcormn corm A subject Meeting invitation 1 Accept Decline Date Fri 25 Apr 2008 05 10 Phi 2 Tentative 4 Reply Men Mon 25 Spr 2008 04 00 Phd 05 00 Phi Wuhere California 3 Decline 5 Reply All CE TE JE tas PEO JO PRE 4 Reply 6 Forward Hi Options Delete MEETING INVITATION 6 Forward T List Attachments 6 save Info 9 Email Header F Figure 6 Compose mail Clicking on this option will bring up the compose mail screen that allows you to compose a new mail and add recipient addresses to it before sending it Pressing the Left Soft key LSK will bring up the following options as shown in Figure 7 below Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the To Cc or the Bcc fields Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups
5. Apr 2008 3 Forward Ramana Anuganti thanks Sun 06 Apr 2008 3 Microsoft Exchange Uni 4 Compose Y Options Read Delete Ramana Anuganti Options Read Delete INBOX 63 COMPOSE MAIL COMPOSE MAIL To biswajittiremoba com To biswajitiremoba com 4 Compose Co 5 Copy to Archive Bor 1 Send 2 Edit 6 Email Header subject Meeting 3 Save to Drafis f Advanced options Message F Options OK send Figure 5 12 5 30 2008 User Guide Re MO Sync To read the complete mail select the header and click on OK This will display the mail body Pressing the Left Soft key LSK will bring up the following options Reply to Reply to an incoming mail Reply all to send replies to all recipients of the mail Forward to forward a mail This will open up the Compose mail screen where you have to enter the recipient addresses in the To Cc and Bcc fields and the body content Pressing OK will send the mail via the MS Exchange Server which in turn will attach the body of the original mail before sending it to the destination List attachments On User selection the application fetches the Attachments present in the mail The user can first view a list of all attachments that are present in the mail Save Info This option allows you to save email addresses from incoming mails directly to the handset s native PIM This will save you the trouble of reentering mail ids that you may require later Details
6. Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the Optional attendees list GAL Contacts Clicking on Global Address List GAL Contacts will bring up the contacts list from the MS Exchange s Global Address List You may then choose from the listed contacts to add to the Optional attendees list OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Optional field Resource Clicking on this option will bring up a screen where you can enter the recipient email addresses of the Resource list Pressing the Left Soft key LSK will bring up the following options Multitap Use this option to toggle between the Alphabet Number and Symbol text input options Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the Resource attendees list GAL Contacts Clicking on Global Address List GAL Contacts will bring up the contacts list from the MS Exchange Server s Global Address List You may then ch
7. From here you can initiate a new Synchronization or access other options from the menu Using the Back CLR key anywhere in the application will navigate you back to the previous screen CLR key will sometimes interrupt a process Pressing the END key will end the application 2 5 30 2008 User Guide Rem dSync 3 HANDSET REQUIREMENTS 3 1 3 2 3 3 3 3 1 3 3 2 3 3 3 3 3 4 Handset Memory Requirements Free shared memory also called application memory at least 1MB Heap memory at least 400 KB BREW and ARM versions supported BREW version 3 1 2 3 1 4 3 1 5 ARM version 1 2 Handset keys used This manual makes references to function keys such as the Select OK key Back and CLR key While mobile phone manufacturers have attempted to standardize on key definition and location there remains some variation between handsets RemoSync uses the following keys to perform the functions Power End Key usually red This may be used to exit RemoSync although it is not the recommended method Shutting the cover on a clamshell style mobile phone has the same effect Numbers 0 9 These are generally used to enter numbers and letters though in some cases they are defined as function keys The number 1 key is also used to enter frequently used special characters e g etc The number keys also act as short cut keys on some screens that will be displayed on the relevant screen Up Down
8. Key option Unsel Then press the Save button to save your settings This will disable the Direct Push option have several Calendar events on the Server but cannot view calendar events 4 months into the future Why Due to limited memory capabilities of the device the application will only synchronize and display 5 months of cached data on the Phone This includes the Calendar of the previous month Calendar for the current month and the calendar of the next 3 months from the current month What is Contact Name Format and how will that be useful to me All Mobile Phones do not store Contact information in the same way Some store it in the First Name Last name format while some may store it as Last Name First Name This may cause some problems on some phones which may result in contacts being duplicated on your Mobile Phone Before synchronizing with a new device it is advisable to select the supported Name format for your Phone What is Time Zone setting Time Zone identifies the time zone that you operate from This setting is extremely important to ensure that the Reminder and Alert settings as also your Calendar views work as desired This is especially true if you re traveling across time zones What is Out of Office and how do use it Out of Office setting allows you to send automatic responses to sender emails with a custom message to indicate that you are away from office for a specific duration You must specify
9. Left Right Keys Arrow keys These keys are used to move the cursor or to scroll through options menu items These keys are usually clearly marked with arrowheads on the handset Clear Key CLR CLR key is usually a hard key a labeled key on the phone pad Used for deletion in text entry mode CLR key may also be used to cancel action initiated by the user during RemoSync is working animation CLR Key on each of the submenu items like Calendar or Email will navigate back to RemoSync Main menu 3 5 30 2008 User Guide Re MO Sync 3 3 5 Back Key Back key is usually a soft key definition on screen This is used to navigate to the previous screen 3 3 6 Select OK Key May be a hard key a labeled key on the phone pad or a soft key definition on screen A hard key is usually located in the middle of the arrow keys and identified with unique color and or symbol 3 3 7 Asterisk Key This is used to toggle between cases in text entry mode on most handsets The three cases used in text entry modes are Lower case Title case Upper case 3 3 8 Pound Key Used for spacing words in text entry mode 4 5 30 2008 User Guide RemaSync 4 APPLICATION SETUP 4 1 Setting up RemoSync on your mobile phone 1 Inthe BREW Catalog find and launch RemoSync At the Welcome screen press Ok to continue 2 RemosSync will automatically be installed on the Phone 3 Next you must create an ac
10. a new Syne ould you like to do a Full Syne Oro Figure 32 31 5 30 2008 User Guide Rem Sync 5 7 2 Email Settings Allows you to personalize your email on RemoSync using the options Email Filter Settings Allows you to filter and synchronize your mails from last 1 day 3 days or mails from the past 1 week using the following radio button options One day Synchronizes only those emails that are 1 day old 3 Days Synchronizes emails that are up to 3 days old 1 week Synchronizes emails that are up to a week old Clicking on OK will apply the designated filters and during subsequent synchronizations only mails from the previous day or the last 3 days or for the past 1 week will be synchronized to the device EMAIL FILTER SETTIHGS a 1 Day Figure 33 Mail Body Preferences Allows you set up RemoSync to fetch only the header part of your mail or fetch up to 2KB of your mail includes header and some part of your mail body Particularly helpful if you don t want to fetch a large amount of data and would like to view the headers first before deciding to fetch the entire mail BODY PREFERENCES Q Headers Only KE of Each Mail Figure 34 32 5 30 2008 User Guide Re MO Sync 5 7 3 Contact Settings Conflict Resolution Allows you to select from the following Conflict resolution settings Keep Client changes Choosing this option will ensure that during subsequent synchronizatio
11. are present then Empty will be displayed 13 5 30 2008 User Guide Re MO Sync GAL Contacts Clicking on Global Address List GAL Contacts will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the To Cc or the Bcc fields OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the To Cc or the Bcc fields Multitap Use this option to toggle between the Alphabet Number Symbols Rapid Text input options COMPOSE MAIL COMPOSE MAIL 1 Contacts 2 Groups Subject 3 GAL Contacts Message 4 OWA Contacts F Options OK COMPOSE MAIL barzila email com abbajayiz email com Tobarzilamemail com abba j Cc Bcc Subjpect MEETING Message Options OK Options OK Figure 7 Pressing the back key from this screen will take you back to the previous screen Advanced Options Selecting this option will navigate you to the page that displays the following options Server Folders Using this you can view the folders from your email account in the same hierarchical order as on the Server You may then click on each of the folders to view the contents of the folder Pressing the Left Soft key LSK will bring up the following options View Subfolders Allows you to view the child folders under the selected parent folder
12. correct time on the calendar events Resolution lf you see that your appointments on your Phone are not at the time mentioned on your MS Exchange Server Calendar then you need to make sure that the time zone you specified is correct This occurs because all appointments on the RemoSync are stored based on the offset from GMT The number of contacts on my Exchange account is more than what my Phone can support What should do Resolution RemoSync places a limit on the number of contacts that can be synched to the Phone due to Address book limitations on the Phone If a user has more contacts on his MS Exchange Server account than what the phone supports then the user must create a secondary folder and move those additional contacts choose contacts which you don t want synchronized to that folder and keep only those contacts that you use regularly and would require to be synchronized in the primary folder have mails in my email account on the MS Exchange Server but don t see any mails in my Inbox on the Phone after synchronization Resolution You will have to check the Email filter option and change it appropriately If this does not resolve the problem then you can try to do a Manual Sync using the Manual Synchronization option get a Outbox Draft Full message when trying to save a mail Resolution Delete some mails from the Drafts folder or the Outbox folder before proceeding The Direct Push feature is turned
13. it Direct Push is a feature of RemoSync that allows all new information Email Contacts Calendar from your MS Exchange Server to be pushed directly to your Mobile Phone as they arrive on the Server This will prevent you from having to logging in from your phone manually to check for new emails or calendar events Direct Push will enable the application to always be up to date with the server To enable Direct Push go to the Main Menu gt Settings gt Account amp Sync Settings gt Sync Schedule and then check the box against Direct Push to enable it You may use the Direct Push feature if you want to have the latest information on Contacts Calendar and Email pushed to your phone instantaneously as they arrive on the server What does Scheduled Sync mean When should I use it Scheduled sync provides you with an option of setting up your own schedule of when the device synchronization must be done automatically For e g if you want the synchronization to be done once a day at 80 clock every night you could set this time in the scheduled sync settings and at the appointed hour the application will start and complete the synchronization with the MS Exchange Server You may use this feature if you are a light user and don t expect a lot of email or calendar events on your server and would like to be notified at set intervals about new items on your Server What is GAL What does Search GAL do GAL is an acronym for the Global Add
14. of your existing schedules along with an option Add Schedule to add a new schedule Scheduled sync You can set up the application for a scheduled synchronization You may choose between a frequency of 15 minutes to 2 hours at a 15 minute interval as well as Daily or Weekly You will then be navigated to the Start time to choose the start time End time to choose the end time say between 8 a m and 8 p m on the scheduled days Then you will be navigated to select the Day of week and the schedule will be set to the selected day of the 27 5 30 2008 RemdSync User Guide week at the specified time The application will automatically check for updates at the defined day and time and synchronize them to the phone The navigation for setting up Direct Push is shown in the application screenshots Figure 26 below 3 THC SCHEDULE SCHEDULED STHC STHC DAYS EE Direct Push E 55 12 00 am 11 00 PM al DO Every Day Scheduled Sync Add Schedule Mark Options Mark START TIME EHD TIME 09 00 AM OK Back Figure 26 Choosing Custom on the Sync Days page will allow you to enable synchronization on select days by providing you with an option to select the days from a list as shown below in Figure 27 The remaining setting options are as shown in the screenshots above Pe Tuesday Monday A Wednesday Ae Thursday Figure 27 28 5 30 2008 User Guide Re MO Sync The screenshots below in Figure 28 indica
15. the account details to the User s phone As soon as the Administrator pushes the account details using the Account Push link to the User s phone this information will be delivered via a BREW message to the Users Phone On receiving the message the User is prompted with a pop up message Received new account settings Proceed to configure RemoSync On clicking OK the application automatically configures itself with the received server details from the incoming SMS All that the user now has to do now is to enter his her MS Exchange Server Username and Password while all the server information is automatically configured The application will store that information on the Phone and use that to synchronize with the MS Exchange Server MESSAGE eceived new account settings roceed to configure Remo ync Figure 2 Note For a detailed description on how to request for an Administrator account and then use the Account Push service for Administrators please go to 11 APPENDIX of this document 8 5 30 2008 User Guide Re mo Sync 4 3 Device Security and Policy Settings 4 3 1 PIN settings Once your account has been set up you are ready to synchronize your Phone information with the MS Exchange Server To ensure that there is no unauthorized access to sensitive Contact Calendar and Email information or unauthorized use of your Phone it is recommended that you set up a PIN access on your Phone To do this click o
16. the date and time between which the Out of Office messages must be sent as replies to incoming mails You can customize two types of response messages for 1 Internal e senders from within the organization and 2 External Known are the Senders who are not a part of your organization but are known to you i e contacts that are part of your address book 3 External Unknown are the senders who are not known to you For e g new contacts You can disable this setting using the Disable option under Out of Office setting What is Past Reminder Display Duration and how do use it This option allows you configure for how long the past reminders must be displayed Whenever reminders are popped up for an upcoming event or new mail some user action is expected user must dismiss it to ensure that the reminder has been noticed But if there is no user feedback then the reminders will continue to be displayed till the time specified by the Past Reminder Duration For e g A Reminder that is set for 9 00 a m for a 9 30 meeting will fire up at 9 00 a m and will stay there until you dismiss it All subsequent reminders also will pop up at the appointed times and dismissing each one is cumbersome Using the past reminder duration you can ensure that all the reminders are automatically dismissed after a period of time 42 5 30 2008 User Guide 8 10 RemaSync TROUBLESHOOTING Whenever sync my calendar items don t see the
17. vlco DE T Bookmarks Popups okay P Check y Autolink AutoFill ab Sendtow Q Settings Member Account test prod Logout AE IS A a a LE FAI Email Phone O me _Search Reset Show an y Select Group Select y Add to Group Remove from Group eo eee 2 ee Select All Delete Selected A Edit Selected Push Account O md so Displaying 1 2 of 2 Members umapathy1 gmail com 9243490713 test remoba test remoba com 4130718512 Displaying 1 2 of 2 Members Remoba Copyright 2007 Remoba Inc Privacy Policy El TE internet start A g 5 16 PM Peste GS Inbox al Ciasgard ES cmi disp Qyisp ES cw ip Jremob jaccou SDL s Figure A 12 58 5 30 2008 User Guide Re mo Sync Add Member Microsoft Internet Explorer Edit Member Account Email User Id Phone First Name optional Last Nametoptional Carrier Remoba Copyright 2007 Remoba Inc Privacy Policy Figure A 13 59 5 30 2008 User Guide Re ma Sync Step 6 2 Delete Member s To delete member s select the members that you wish to delete using the check boxes and then clicking on the Delete Selected link This will delete the selected members from the list E Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Back fa search Favorites media C4 Ar E Address El https remo xpherix co
18. 5 Alert Settings 6 Full Sync 2 Email Settings 1 Email Filter settings 2 Mail Body Preference 3 Contact Settings 1 Conflict Resolution 2 Contact Name Format 25 5 30 2008 User Guide Re mo Sync 4 Calendar Settings 1 Time Zone 2 Past Reminder Display Duration Out of Office Font Types Display Theme Sync Status dn DRA The settings options are explained below 5 7 1 Account and Sync Settings Account Setup You may use this option to edit the following fields of your account settings Server Type Edit the server type Server Edit the server address name SSL Select or Deselect User ID Edit your User id Password Edit password information Domain Edit domain information Email Id Enter the email address of your MS Exchange account Email signature Change the way you want to sign your outgoing mails Once you are done with the changes click on the Left Soft key LSK Save option which will save your new settings information on the phone ACCOUNT amp STHC SETTINGS ACCOUNT SETUP ACCOUNT SETUP 1 Account Setup ruer Type Exchange 2007 UserlD glinds ey Password 2 What to Sync Server mmail qualtoamm c 3 Syne Schedule Enable SSL Yes Domain HA 4 Alert Settings UseriD glinds ey Email ID glindseyaqualcom Password 5 Full Sync Email Signature Figure 23 Security Clicking on Security option will navigate to the Securit
19. EQUIRED ATTEHDEES REQUIRED ATTEHDEES 3 Groups 4 GAL Contacts 5 OUR Contacts 6 Multitap Options OK ADO EVENT MEETING Optional Resource 1 Save On Server 2 Save On Phone Figure 17 21 5 30 2008 User Guide Re MO Sync 5 3 Manual Sync Selecting Manual Sync will navigate you to the Collections screen where you can select the Folder collections that you wish to synchronize The Left Soft key LSK can be used to toggle between check Uncheck the collection to synchronize Pressing OK will start the user initiated Synchronization process and synchronize the information for the selected Collection A message about the number of items synchronized is displayed at the end of a successful synchronization WHAT TO STHC WHAT TO STHC All A Email Contacts iRemasync Ke Calendar Fetching Folder list Figure 18 5 4 Search Outlook Contacts This option is available for MS Exchange 2007 server only This option allows you to search for contacts from your MS Exchange account Clicking on this option will bring up a text entry screen where you can enter the contact first name or last name that you wish to search You must enter a minimum of 3 characters for a successful search to be initiated The matched contacts will be displayed in alphabetical order spanned across pages Pressing the Left Soft key LSK will bring up the Details option that allows you to view the comple
20. RemoaSync User Manual Verizon Users Version 2 0 REVISION HISTORY Document Revision Date Created by Summary of Reviewed Section Page Changed Version Change ga 1 ae 0 01 ne 03 2008 Initial Draft A document La 0 2 05 nr 10 2008 Updated Raj Mane 4 nn Account Push Features FAQ Biswajit 5 1 P11 Email amp Screenshots 5 7 P22 Settings Appendix P40 Account Push 6 P36 FAQ Screenshots Removed Event Alert Page size Added Out of office Appendix April 28 2008 Updated RajMane 5 7 P38 39 Settings Features Biswajit 5 1 P15 Email amp Screenshots 6 P41 Tips amp Tricks 9 P46 Developer Website 10 P47 Disclaimer amp Added new Copyright sections Tips amp Tricks Developer Website Disclaimer amp Copyright information o a EL TABLE OF CONTENTS PRODUCT DESCRIPHON a aa aa a a aan 1 USING REMOST NC a ee 2 HANDSsETRECOUITREMENTE Sisa das 3 Jl AO Memory Requiem MS srta oa 3 do BRENCandARM versions SU POR ada data A ne 3 De E E A E E E saa ae 3 A A A a O A 5 4 1 Setting up RemoSync on your mobile phone Vitali 5 4 2 Account Push Pushing account settings to Panini id 8 4 3 Device securi ana Policy Settinos noni ia 9 LA LED AU EN A O EIE E e Ve cd a E 11 5 1 Be PEE PETA A AA EA ETEN 12 52 CAES AI A IATA Ae AOT IEN KAARTE TATE EIEEE ATATA AOE TANT TTAN RITAS TI ETIR ITE TELIA ETA 19 aa aO E a T ea A ala noe 22 5 4 DC Outlook Cs OCA Sena RSS tr at ee ne in 22
21. View Parent Folder Use this option to navigate back to the Parent folder from any level of subfolders OK Allows you to fetch mails within the current folder subfolder 14 5 30 2008 User Guide Re mo Sync ADVANCED OPTIONS SERVER FOLDERS SERVER FOLDERS 1 Server Folders Cr Deleted tems Deleted tems 2 Drafts 0 Drafts 1 Drafts 3 Outbox 0 221 Inbox 1 View SubFolders 4 Deleted Messages 0 O Junk E mail 2 View Parent Folder 5 Archives 0 3 Outbox Y Options OK Back Figure 8 Drafts The Draft folder can be used to temporarily save the drafted mails to be sent later Pressing the Left Soft key LSK will bring up the following options Edit Allows you to edit the mail in the Drafts folder before being sent Send Use this option to send the mail Delete Deletes a particular mail from the Drafts folder Delete All Deletes all mails from the Drafts folder DRAFTS 1 DRAFTS 1 4 Edit 2 Send 3 Delete 4 Delete All Options OK Figure 9 Outbox Stores the unsent mails or mails which failed to be sent from the application You can also edit the mails present in the Outbox Pressing the Left Soft key LSK will bring up the following options Resend Use this option to retry sending the mail Edit Allows you to edit the mail in the Outbox before being sent Delete Deletes a particular mail from the Outbox Delete All Deletes all mails from the Outbox
22. and return to the Application catalog Remasync Figure 44 38 5 30 2008 User Guide Re mo Sync 6 TIPS amp TRICKS The following tips and tricks will help you in optimizing your key presses and make it easier to navigate and use some key features of the application 1 Shortcut Keys All menu items are numbered from 0 to 9 You may press and hold the number key to quickly activate a particular menu item in the context of the menu instead of navigating to the menu item using the scroll and then clicking on OK button to do the same For e g On the Settings Menu under the Account amp Sync Settings sub menu to navigate to Sync Schedule all you have to do is press and hold the number key 4 on your Phone s keypad in the context of the menu SETTINGS 1 Account amp Sync Settings 2 Email Settings 3 Contact Settings 4 Calendar Settings Out Of Office Y 2 Quick Messages To quickly send replies to incoming mails store the most commonly used messages as Quick Messages and later add them quickly to the Subject and Body of your emails to avoid typing long messages 3 Synchronization schedules Scheduling automatic synchronizations during off peak hours or Night times would go a long way in reducing data usage 39 5 30 2008 User Guide 7 RemaSync FREQUENTLY ASKED QUESTIONS FAQ What is RemoSync and why would want it If you are a corporate user and if you want to stay connected to all
23. ant to import the member details as shown in Figure below Step 2 2 Import Members To begin importing members click on Import Member button This will navigate you to the Import members page Browse and locate the CSV file that contains the member account information Click on Import Now to start the import process Ona successful import all member accounts can be viewed on the Member Account page Note Each member must have a unique email address and Mobile phone number for the import to be successful Import Member Page Microsoft Internet Explorer E E x File Edit View Favorites Tools Help Back Q a Qsearch Favorites Media LA D 4 E E Address https remo xpherix com remosync PrelmportSyncMember u R2NX3MmmqaGJWKn6C21RLptCkxGOAQEMSXF3QCriNZRmfBAlyInd 20645718 Go Links gt DEBE 7 Bookmarks 3 42 blocked Y Check e y Autolink AutoFill ep Sendtow _ Settings w Remoba Member Account test prod Logout Import your Member Accounts Import 1 Specify the csv file to import A Browse e e 0 e 2 Press Import Now to import the fil Import Now Q coca ooo Attention The CSY file selected must necessarily include and maintain the order of following fields FirstName LastName PhoneNumber and EmailAddress Click on Sample file to download CS file template CSY File Template Cancel Rem2ba Copyr
24. ates and keeps the server and the phone current But sometimes you may face some problems during synchronization which may be due to faulty network or bad responses from your MS Exchange6 Server In such cases you may not be able to proceed with the regular synchronizations in which case you have to initialize the Full Sync How many emails from my MS Exchange Server will be fetched to my Phone during synchronization RemoSync fetches and stores the latest 100 emails from your MS Exchange Server account and displays them on the Phone You can view the Mail Headers first before proceeding to view the complete mail What does the What to Sync option do What to Sync option allows you to choose the collections that must be synchronized between the Phone and the server These elements Email Contacts and Calendar are called the Sync Collections You have to specify what collections have to be synchronized by checking the appropriate box Only the selected collections will be synchronized with the MS Exchange Server during subsequent synchronizations 41 5 30 2008 User Guide 16 17 18 19 20 21 Rem dSync How do disable the Direct Push option To disable the Direct Push option first launch RemoSync and then navigate to the Main Menu gt Settings gt Account amp Sync Settings gt Sync Schedule gt Direct Push option Uncheck the Direct Push option using the Left Soft
25. count associated with your Microsoft Exchange server by entering the following information Server Type You must choose the MS Exchange Server type that you wish to connect to RemoSync supports MS Exchange Server 2003 and 2007 Time Zone Select the appropriate time zone Server Address Enter the MS Exchange Server address for e g http exchange yourcompany com SSL Check the box if your server is SSL enabled User ID Enter your Username as on your MS Exchange Server account Password Enter your password as on your MS Exchange Server account Domain Enter the domain for your MS Exchange Server Email Id Enter the email address of your MS Exchange account PIN Enter a 4 digit PIN that will be used to gain access to the application during subsequent uses This will prevent unauthorized use of the application Conflict Resolution Choose the appropriate resolution type from the available two options Keep Server changes or Keep Client changes Based on the user choice changes made on the client or changes from server will take precedence during all subsequent synchronizations Collections Choose the collections Contacts Calendar Email that you wish to synchronize by using the checkbox against the collection Contact Name Format If you select Contacts to be synchronized then you will be asked to confirm the contact name format that must be used for your contacts Choose from the following options o First Na
26. ct All Delete Selected Edit Selected Push Account Displaying 1 1 of 1 Members umapathy1 gmail com 9243490713 Displaying 1 1 of 1 Members Rem ba Copyright 2007 Remoba Inc Privacy Policy H EO if Start ae es 11 04 AM Figure A 7 52 5 30 2008 User Guide Re mo Sync Step 3 1 Add Group Enter a name for the Group add a description for the Group and then click on Add New Group button to create a new Group 3 iewGroup Microsoft Internet Explorer File Edit view Favorites Tools Help Back gt Y A Asearch Favorites meda 4 Es SE 5 Address https Jremo xpherix comfremosyne GroupYiew u R2NX3MmmqaGIWKn CZ1RLptCkeGOAQEMSXF3QCrINZRMBAIyInd 206457187456309850 y Go Links gt X Google Gr fo DOE YY Bookmarksw 3 42 blocked Check Y y Autolink AutoFill ep Sendtow 4 Rem ba Member Account test prod Logout D Settings ww A Groups Attention You currently do not have any groups in the list Cancel Group Name Search Reset All Group Name Group Description of PPT ie o e 0 AddNewGrou Reset wGroup 15 ese Q a A Select All Delete Selected Done Pi 8 fg Internet Start 1 11 07 AM taraga 53 5 30 2008 User Guide Re mo sync Step 3 2 Add Users to Group Once you create a Group you must proceed to add members to the Group You may do this by navigating to the Members Page a
27. ddress and the PIN ENTER DOMAIN ENTER EMAIL ADDRESS HEW PIH For security purposes choose a digit PIH Ex UserHamed example com Options OK Options OK 6 5 30 2008 User Guide Re MO Sync The screenshots below indicate the settings for Sync Conflicts Selecting what to sync and the Contact name format WHAT TO STHC CONTACT HAME FORMAT SHC CONFLICTS All a Keep Client Changes a FirstHame LastHame Keep Server Changes Email LastHame FirstHame Contacts FirstHame LastHame Calendar LastName FirstName Figure 1 7 5 30 2008 User Guide Re MO Sync 4 2 Account Push Pushing account settings to Phone Remoba provides Corporates with a facility to manage user account provisioning on the device using an Account Push feature Account Push is a hosted service available for corporates that would like their Administrators to remotely push the user s MS Exchange Server account information directly to the user s Mobile Phone from a Server hosted at Remoba Production center To use this feature the Administrator must 1 From a desktop open a browser go to https remo xpherix com remosync 2 Log in with your administrator credentials Remoba will create an Administrator account for you and provide the login credentials on request 3 Administrator then selects the member names to whose phones the account information must be pushed 4 Administrator clicks on Account Push link to push
28. downloads new event data in the process For usability Calendar stores 3 months of cached data on the phone so that you can still view your calendar even if you are outside the network Clicking on the Title of the Calendar event will open up the details for that event that includes the Title of the event the Schedule of the event Duration of the event and Reminders if any for the event Pressing the Left Soft key LSK will bring up the following options Fetch Notes option available for MS Exchange 2007 server only This option allows you to fetch the notes that are associated with a particular Calendar event from the server Edit Allows you to edit the Calendar event Delete Deletes the calendar event lt TUE APR 4 08 gt lt TUE APR 1 08 lt TUE APR 1 08 gt Add Event Meeting 9 00am meeting issue 10 00am weekday meeting c 4 Go to Date 2 Search 2 Search 3 Week View 11 00am second meeting 3 Week View 4 Month View 3 00pm first weekday mont 4 Month View 5 Refresh Y Options View Apr 18 2006 TT SEARCH Multitap OK Figure 16 The Add Event Meeting menu item at the end of the Day view screen allows you to add a new calendar event meeting from your phone If no events are available for the day then the Add Event menu item is displayed on top of the list Clicking on the Add Event menu item will present you with a screen where all 19 5 30 2008 U
29. e them on the DNS Server This can be achieved either by entering each user s account information manually or this information can be imported from a CSV file The steps for creating the user accounts database are as follows 5 An Administrator requests Remoba for an Administrator account on the DNS server hosted at Remoba center 6 Remoba creates an Administrator Account and provides the login credentials Remoba recommends that the password be changed after the first login 7 Administrator logs into the account by going to https remo xpherix com remosync and entering the login credentials provided by Remoba and proceeds to create User accounts by entering the required user details manually or by importing them from a CSV file 8 Administrator then enters the Server Configuration details of the MS Exchange Server a MS Exchange Server Address b SSL Required Yes No c MS Exchange Server Domain Name d MS Exchange Server Version e g 2003 2007 9 Administrator then selects the member names to whose phones the account information must be pushed 10 Administrator clicks on Account Push link to push the account details to the User s phone The following pages describe the step by step approach to setting up the Administrator account and the pushing the account information to user phones 46 5 30 2008 User Guide Re mo Sync Step 1 Admin Login Administrator logs into the Account which was earlier created by Remoba usi
30. ed across pages Clicking OK on a contact name will display the details for that contact Pressing the Left Soft key LSK will bring up the following options Call Pressing on this option while the focus is on one of the displayed Phone numbers will dial the number for that contact Send SMS Pressing on this option while the focus is on a displayed Phone number will open up the text input screen from where you can send an SMS to the desired number Add to Phone Use this option to add the Searched contact information to your Phone s address book Next Page Navigates you to the next page of the searched contacts list CONTACT DETAILS CONTACT DETAILS MESSAGE To 55006951005 le TE Message Meeting invite at 4 pm Office 555 651 1660 Other R 241 4 2 Send SMS Email comberequalcomern corm 3 Add To Phone Company Qualcomm Incorporated APP Options OK 23 5 30 2008 User Guide Re MO Sync COMPOSE MAIL ojcombsiqualcomm com Subject Message Options OK Figure 20 5 6 Create Groups Allow you to pre configure and store email ids that you frequently use by grouping them under an Alias This is particularly helpful during sending a mail where you can quickly pick up and add one or more groups from the stored groups to the To Cc Bcc Required Optional or Resource fields before sending the mail or adding and event meeting To create a new group click on Add Group and then enter a name
31. er must enter the PIN in the specified format in accordance with the Device Policy settings for access to the application lf the PIN is incorrectly entered for the specified number of times as specified by the server then the application will initiate a local data wipe and proceeds to wipe off all Contact Calendar and Email information from the Phone In case the application is left unused or idle for a prolonged period of time then the application will automatically close and exit after the specified timeout period specified by the server Note Consult your IT department for complete information on the Policy settings on your MS Exchange Server 9 5 30 2008 User Guide Re mo Sync 4 3 2 Remote Data Wipe Device management is available to users of MS Exchange Server 2007 whereas for the MS Exchange Server 2003 this feature is available only to the MS Exchange Server administrator To protect your Mobile Phone from unauthorized use and access to sensitive Contact Calendar and Email information especially when the Phone is lost MS Exchange provides a Remote Data Wipe feature that allows an Administrator user to setup a device for data wipe remotely from the MS Exchange Server The Administrator user first identifies the device that must be set up for data wipe on the Administrator console of MS Exchange Server Then the Administrator user chooses the particular device and issues a Remote Data wipe directive As soon as the Admi
32. for the group Proceed to add contacts Maximum of 10 mail ids from the Phone s address book Once done the Groups page will display the list of available Groups Selecting a group and Pressing the Left Soft key LSK will bring up the following options Add Member Allows you to add a contact to the Group Remove Member Allows you to remove a contact from the Group GROUPS FAMILY FAMILY Add Group Barzilla Charles Barzilame Barzilla Charles Bar zillaf en A bbajay Davidi Abbajayitemi A bbajay David Abbajayenni FAMILY 4 Add Member 2 Remove Member Options view Back Options 24 5 30 2008 Rem Sync User Guide CONTACTS ac Bar zilla CharlesiBarzilla Abbajay David Abbajayrr admin cor pdir admin coi Agnes Moran Morane1 Y Figure 21 5 7 Settings Choosing this option will navigate you to the Settings Sub menu that contains the following 4 primary settings options that you can use to control the behavior of RemoSync on your Mobile Phone SETTINGS SETTINGS 4 Calendar Settings 1 Account amp Sync Settings 2 Email Settings 5 Out Of Office 3 Contact Settings 6 Font Types 4 Calendar Settings t Display Theme Out Of Office 6 Syne Status Figure 22 The Menu and submenu items under settings are organized in the following manner 1 Account and Sync Settings 1 Account Setup 2 Security 3 What to Sync 4 Sync Schedule
33. ht Hil wont be available for couple of days Options OK 5 30 2008 User Guide Re mo Sync 5 7 6 Font Types The font type option allows you to choose from different font styles for the application The available font types are shown alongside the application screenshots depicting it Default font Basic 4 Basic 6 Basic 9 Basic 10 Basic 11 Basic 12 Basic 14 Basic 15 Font Last FOHT TYPES FONT TYPES a Default Font Basic 11 Basic 4 Basic 12 Basic 6 Basic 14 Basic 9 Basic 15 Basic 10 O Font Last Figure 40 5 7 7 Display Theme Allows one to select the theme from the available themes and will affect the look and feel of the application DISPLAY THEME a Red Theme Blue Theme OK Back Figure 41 5 7 8 Sync Status Displays information on the Date Time and the Status of the last synchronization carried out from the Phone 37 5 30 2008 User Guide Re mo Sync S THC STATUS Email Sync Success Wed 16 Apr 2008 03 21 PM Calendar Sync Success Wed 16 Apr 2005 03 22 Phi Contacts Sync Success Wed 16 Apr 005 01 57 PM Figure 42 5 8 Help The Help section provides you with brief usage instructions for RemoSync You must refer this User Manual for detailed instructions on the features and functions of RemoSync HELP MEHU SYTE Same Schedule Fitter options Email Search Account setup Y OK Back Figure 43 9 9 Exit This option allows you to exit the application
34. ight 2007 Remoba Inc Privacy Policy YA SEN ntent Start 1 11 06 AM Me GI BA Sid Nc e Qs Qe Ee oo Ew Ey Epa Qe fp CORSO s Figure A 6 sal 5 30 2008 User Guide Re ma Sync Step 3 Create User Groups optional Though this feature is optional creating Groups of users from the available list of users will simplify the process of pushing account information You may then push account information to selected groups only instead of sending to all To create User Groups click on the Add Manage Groups which will navigate you to the Add Manage Groups page 3 Accounts View Microsoft Internet Explorer 13 x File Edit View Favorites Tools Help Back Y A Search Favorites Media 4 Dr Y B E Address https remo xpherix comfremosync activesyncmemberlist u R2NXPCMR CSaJZH9PQSuzg4irdhMwMBalnwIWBZuULSSFGIOxzU1 o 2064571874 7 q Links gt s Google Go DE YY Bookmarksw 3 42 blocked P Check e y Gutolink Se AutoFill ab Sendtow D Settings Rem ba Member Account test prod Logout B E LS JEM DES GS LC TO RI ON TS DES A PISO DS TO POA PRO DEN DOE PER ANS DM A DE ES FAI Email Phone RR Search Reset Show an y Select Group Select y Apply to Group Remove from Group of ness Ad Member import Members _ Manage Server Configuration Y add Manage Groups a gt eeceee Sele
35. ings gt Sync Schedule gt Scheduled sync menu of RemoSync on your phone and select Add Schedule You can set the schedule to synchronize periodically by choosing the interval from anywhere between 15 minutes to 2 hours or choose the Daily or Weekly options How do start Synchronizing To start Synchronizing open RemoSync on your phone Choose the folders that you would like to synchronize Email Contacts or Calendar and pressing OK will start the synchronization process What details are required before attempt to use RemoSync to synchronize with my MS Exchange server You will require the following information for configuring RemoSync to synchronize with your MS Exchange server Server Type The MS Exchange Server type that you wish to connect to RemoSync supports MS Exchange Server 2003 and 2007 Server The MS Exchange Server address for e g http exchange yourcompany com SSL Check the box if your server is SSL enabled User ID Username as on your MS Exchange Server account Password Password as on your MS Exchange Server account Domain Domain for your MS Exchange Server Email Id Email address of your MS Exchange account Note If you are not sure of the server information or continue to face problems consult your IT Department for the required information 40 5 30 2008 User Guide 10 11 12 13 14 14 15 Rem dSync What does Direct Push mean When should I use
36. le Phones Ensure that you enter the correct configuration details Once you are done with entering the Server Configuration details click on Save to save the changes Z Admin Preferences Microsoft Internet Explorer E E x File Edit View Favorites Tools Help Back x fat A Search sa Favorites media 4 Ay 3 Me B Address https fremo xpherix comfremosync SetPreferences u R20u6npdn2mGEcnxiWRp1LKP7d2dExjMp69YDSXMhAd44dpA0QMI 206457187456309 y Go Links Google Go E 7 Bookmarks Popups okay Y Check Y y utolink Se AutoFill ep Sendtow 2 settings Rem ba Member Account test prod Logout Manage Server Configurations Server Address mail remosync com SSL Required 7 Domain Narne fest remoba com Exchange Server Version 2007 Save Cancel Remoba Copyright 2007 Remoba Inc Privacy Policy E E internet Start A ey 5 18 PM PEciriu i Inbox al asgard caw isp isp EM cmi isp remob E admin remos o Lo g Figure A 9 55 5 30 2008 User Guide Re mo sync Step 5 Push Account Now you are ready to push the account details to your member Phones Select the member s that you want to push the account information to Then click on the Push Account link This will immediately push the account details to the member mobile phone s A Success Message is displayed on top of the member accounts page o
37. low REMOS YHC MENU REMOSTAC MENU 5 search Corporate Directo 1 Email 2 2 Calendar 6 Create Groups 3 Manual Syne f Settings 4 Search Outlook Contacts Help 5 search Corporate Directo IC Figure 4 11 Remosync 5 30 2008 User Guide Re mo Sync 5 1 Email Email option on the Main menu of RemoSync allows you to synchronize emails from your MS Exchange server to your handset RemoSync will synchronize and store up to 100 latest emails from your MS Exchange mail account Clicking on Email will take you to your email Inbox page that displays the headers of the emails from your Inbox Based on the display area between 5 to 10 mail headers will be displayed Pressing the Left Soft key LSK will bring up the following options menu Reply to Reply to an incoming mail Reply all to send replies to all recipients of the mail Forward to forward Compose to compose a new mail Copy to Archive allows you to download and store emails for later viewing You can store up to 20 emails in the archive folder Email header to view the full details of the incoming mail like all email addresses time etc Advanced options to navigate to the email sub menu containing additional menu items for Email INBOX 63 INBOX 11 AA Med 02 Apr 200 nanda kumar FW More 1 Reply Qualcomm Postmaster l 3 nanda kumar More text 2 Reply All nda kumar Thank you Tue 01
38. mber Details Microsoft Internet Explorer File Edit Vier Favorites Tools Help Back mb fx at search da Favorites Media 4 Es amp E Address https fremo xpherix com remosync Format ccountDetails 20 208U R 2NbIELSKdaHforluDchykdsSvifit ByEZis leHcICsswrame 206457 Links Y Google Go O E Tg Bookmarks Eh Popups okay SP Check futolink 4 AutoFill ap Sendtow 2 0 settings test prod Logout send Member Details Emai FO User ID Fhone Carrier verizon Wireless Save nd Send Cancel Remoba Copyright 2007 Remoba Inc Privacy Policy E SE internet Start idas 11 24 AM jojojo Jajaja jajajjaja a asser Figure A 11 57 5 30 2008 User Guide Re mo sync Step 6 Additional Features Edit Delete Member Step 6 1 Edit Member To edit a member account select the desired Account name from the list Click on the Edit Selected link This will navigate you to the Edit Member Account page Do the required changes When finished click on the Save Member Account button to save the changes or click on Cancel button to discard your changes 3 Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Back Y At Qsearch Favorites media C4 S G A 3 Address https fremo xpherix com remosync activesyncmemberlist u R20u2 WESILF79PUIRPDSET Ir TSEMcBIEZs 1EqOtOCWF2u2gEM 1 Wul 206457 1874 Y nero 06 ume gt Google GC
39. me Last Name o Last Name First Name o First Name Last Name o Last Name First Name 4 With your account established and your PIN selected the configuration process is complete 5 Congratulations You ve now created a RemoSync account and ready to synchronize with your MS Exchange account Press OK to begin your first Synchronization Once the Synchronization is completed successfully you will be navigated to the Main Menu Note Ensure that you provide the correct credentials when setting up your account If you still continue to face problems with setting up your account or if you do not have the required server information consult your IT department for the same 5 5 30 2008 Rem Sync User Guide y The following screenshots in Figure 1 from the application will guide you through the account set up process The screenshots below indicate the settings for the Server type Time zone and Server address SELECT TIME ZOHE ENTER SERVER ADDRESS E E MS Exchange 2003 GMT 11 00 Midway islar SELECT EXCHANGE SERVER EM ms Exchange 2007 GMT 10 00 Hawaii Ex mall exchange2007 com GMT 09 00 Alaska E 08 00 Pacific Time us E GMT 05 00 Tijuana Baja Options OK The screenshots below indicate the settings for the SSL Username and Password EHCRTPTIOH SSL a Enable Disable Ex Peter King or pking Ex Test 1231 Options OK OK The screenshots below indicate the settings for Domain Email A
40. mfremosync activesencmemberlistru R20uU2WE5J F79PUIRPOSET1rTBEMCBIES51EQOtOCWF2U2gEM10 2064571874 Y Google Go 4 re O ES kr Bookmarks we Eh Popups okay 7 Check 4 AutoLink AutoFill mb Send tor E 0 settings Rem ba Member Account test prod Logout AEE EE F E DO paje pepe jejee Eee ppp beep ost Ernail Phone Show al Select Group Select Add to Group Remove from Group 0 Q Select EA Delete Selected pai Selected Push Account o o Soma soe Displaying 1 2 of 2 Members umapathyl gmail com 3243490713 test remoba testitremoba com 4130718512 Displaying 1 21 of 2 Members Remaba Copyright 2007 Remota Inc Privacy Policy n I IOO Start a 5 16 PM Pea ES Inbox F Asgard EN cw jsp aJisp Ec lisp E jremob Ejaccou dO Eb i Figure A 14 60 5 30 2008
41. n Settings option on the Main Menu of the application which will navigate you to the Settings sub menu Click on Security which will open up the PIN settings screen Enter a PIN alphanumeric recommended of your choice and click on OK after which you will be prompted for confirmation of the PIN Enter the PIN again and if both entries match then the PIN that you entered is saved on the Phone and will be used for subsequent access to the application The navigation screens are shown below ACCOUNT amp SWHC SETTINGS SECURITY 1 Account Setup Change PIH 2 Security Ask PIH every time 3 Sync Collections amp Ask PIH once a day IS Dont ask PIH Alert Settings Figure 3 The PIN entry mode length complexity number of incorrect PIN entry attempts allowed and Device idle timeout only for MS Exchange Server 2007 can be controlled by the MS Exchange Server Administrator Based on the Device Policy settings from the Server at the time of synchronization with the MS Exchange Server the application will update the Policy settings from the server lf the Policy settings require an Alpha numeric PIN entry and requires a minimum length then the same would be prompted to the User who must change the PIN settings in accordance with the Device Policy settings on the Server During subsequent synchronizations the Policy settings are always updated from the server and then imposed on the client Us
42. n Choose this option to select the duration for which Out of Office must be enabled Start Date Choose the date from which Out of office must be enabled Start time Choose the start time from which your Out of office settings must be enabled End Date Choose the end date End time Choose the end time after which your Out of office settings must be disabled No Duration Choose this option to set Out of Office with no end time Internal Edit your response that must be sent for mails from senders who are within the organization External Edit your response that must be sent for mails from External Users Disable Choosing this option will disable your out of office settings Save your settings to update the same on the server The Out of Office settings are shown below SETTINGS 2 Email Settings 3 Contact Settings 4 Calendar Settings Out Of Office Y OK 1 Account amp Sync Settings Back OUT OF OFFICE TYPES OUT OF OFFICE Q Enable e Disable External Known amp Inside Organization External Al Hext Mark Back 35 5 30 2008 User Guide DURATION a Today Select Duration Ho Duration EHD DATE Tuesday or 2008 START DATE Monday TME 2008 we END TIME EXTERHAL REPLY aht l will be leaving home this weekend will be back on tuesday 63 2047 Options OK Back Figure 39 36 Remoasync START TIME INTERNAL REPLY a
43. n a successful send Accounts View Microsoft Internet Explorer File Edit view Favorites Tools Help Back amp A Qearch Favorites meda 4 5 SE Address https fremo xpherix com remosync activesyncmemberlist u R 20u2WESJ1F79PUIRPD3tT Ir TSEMcBIEZs LEqOtQCWF2u2gEM1 Wu 2064571874 7 Links gt Google G xfa 49 OE T Bookmarks w E Popups okay P Check e y Gutolink AutoFill ep Sendtow D Settings Rem ba Member Account test prod Logout Me IE Ce a UN Pa LP DE CL A Ce ER ON PA 5 IN EE SE ni GE PP LE AI _ Search Reset Show au y Select Group Select y Add to Group Remove from Group Se Select All Delete Selected Edit mee dE Push Account H s o a asot Displaying 1 2 of 2 Members umapathy1 qmail com 9243490713 test remoba test remoba com 4130718512 Displaying 1 2 of 2 Members Remoba Copyright 2007 Remoba Inc Privacy Policy xl AS start Es 5 16 PM Ma PEcitPlu C Inbox asgard ES cw isp 3Jisp ES cw is Jremob jaccou SBD Ss Figure A 10 56 5 30 2008 User Guide Re mo sync In case you have not selected any members before clicking on the Push Account link then you will be navigated to the Member details page where you must enter the member details to which you wish to push the account information and then click on Save and Send button Send Me
44. nd Rapid text input options Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the Required attendees list GAL Contacts Clicking on Global Address List GAL Contacts will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the Required attendees list OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Required field Optional Clicking on this option will bring up a screen where you can enter the recipient email addresses of the Optional attendees list Pressing the Left Soft key LSK will bring up the following options Multitap Use this option to toggle between the Alphabet Number and Symbol text input options Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Contacts Clicking on
45. nd then choosing the Group that you wish to add the Users to and then selecting the Users by checking the Check box against the user 3 Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Bak Y A Qsearch Favorites Meda 4 Eh S E 3 Address E https fremo xpherix comfremosync activesyncmemberlist u R 20u2WESJ1F79PUIRPD3tT Ir TSEMcBIEZs 1 EqOtQCWF2u2gEM1 Wul 2064571874 Links x Google CG ss fo 4 Go O E LA Bookmarks w Popups okay Y Check v y Autolink E AutoFill e Send tow D Settings Remoba Member Account test prod Logout RB GE E Re AND LPS VE IM NS OP CS RS te ae TT E all Show au y PS ed e Select Group Select J Add to Group remove frorn Group 9 e 00000 Select All Delete Selected Edit Selected Push Account Displaying 1 2 of 2 Members umapathy1 qmail com 9243490713 TF test remoba test remoba com 4130718512 Displaying 1 2 of 2 Members Rem oba Copyright 2007 Remoba Inc Privacy Policy xl ET E Start A amp 5 16 PM Peste Si Inbox al Easgard ES cw is BJisp ES cw isp amp yremob EJaccou URBANO g Figure A 8 54 5 30 2008 User Guide Re mo sync Step 4 Server Configuration You must then enter the Server configuration details for your MS Exchange Server This is the same account configuration details that will be pushed to the Users Mobi
46. ne Show Select Group Apply to Group Remove from Group Displaying 1 1 of 1 Members T Firstname Lastname A L umapathy1 gmail com 9243490713 Displaying 1 1 of 1 Members Rem3ba Copyright 2007 Remoba Inc Privacy Policy Figure A 2 48 5 30 2008 User Guide Re mo sync Step 2 Create User accounts The Administrator must first create User accounts by entering the required details for an account using the Add Member button as shown below The following are the required fields for creating a Member Email address Username Mobile Phone Number First Name Last Name Carrier Step 2 1 Add Member To add a new member click on the Add Member button as shown below and then enter all the required information for the member Once done click on Save Member Account button to save the member information as shown in the Figure A 4 below 3 Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help E Back gt At Qsearch Favorites media 4 D SE a Address E https remo xpherix comfremosync activesyncmemberlist u R2NXPCMRCSaJZH9PQ8uzg4jrdhMwMBa 1 nwJWBZULSSFGIOxzU1 Vo 2064571874 Y Go Limks X Google Go DE YP Bookmarks Sh 42 blocked Y Check e y Autolink AutoFill ep Sendtow 4 Q Settings Rem ba Member Account test prod Logout RBG BEEN A A NA A PA Bo ma Email Phone Show ai y Select Group Select
47. ne contents is assured by the Remote Data Wipe feature This feature can be initiated on the Server either by an Enterprise Administrator or the User to erase all contents on the Phone All the data transmissions are SSL encrypted REMOS THC MENU 1 Email 2 2 Calendar 3 Manual Syne 4 Search Outlook Contacts Rem dsync Search Corporate Directo 1 5 30 2008 User Guide Re mo Sync 2 USING REMOSYNC Once RemoSync is installed and configured you will be asked to choose the folders that you want to synchronize contacts calendar email or all Every phone containing the RemoSync application that wants to synchronize information with the MS Exchange server must establish a partnership with the MS Exchange server After an initial device identification and handshake the device is allowed to synchronize with the server This partnership is active till the Administrator removes the device from the partnership or as decided by the Device Policy settings administered on the server Based on your choice of folders to be set up for synchronization the application will establish a partnership with your MS Exchange Server start the synchronization and download your Contacts Calendar and Email data on to your phone The first synchronization will bring in all the data up to a limit as supported by the phone from your MS Exchange Contacts Calendar and Email on to your Mobile phone which may take slightly longer ba
48. ng the credentials provided by Remoba 3 Remoba Microsoft Internet Explorer l x Fie Edit View Favorites Tools Help E Back gt O Z Qsearch Favorites Meda 4 G S E a Address https remo xpherix comfremosyne Logout u R2NXPCMRC5aI2H9PQSuz94jrdhMwMBa nw WBZULSSFGIOxzU1 Vol 2064571874563098501 1_ Go Links gt gy TrendProtect Google C co to O E Ly Bookmarksw S 42 blocked Y Check e y futolink Se AutoFill ep Send tow Q Settings w Rem ba Welcome RemoSync Users Existing Users Login Email Password A y Login You are now successfully logged out Rem2ba Copyright 2007 Remoba Inc Privacy Policy El EjDne internet Astart 1 g 11 03 AM Me Sin SA Cid BNc elo Qs Qe E ico Eu Ev Ela JER se Bjo tags Figure A 1 Once logged in you will be navigated to the home page that contains details of the current user accounts The Administrator has the following options available on the home page Manage Server Configuration contains the MS Exchange Server details Add member Edit member Delete member Import members Create and Add Groups Add or Remove Member s from Group s Push Account 47 5 30 2008 User Guide Re mo Sync Accounts View Microsoft Internet Explorer v x Fy y Sutolink A BS BEA SA UN E A A 0 RSRS TON a Email Pho
49. nistrator user issues the Remote Data Wipe directive the MS Exchange Server will first remove that device from the partnership and then modify the Policy settings During the next synchronization request from the Phone the MS Exchange Server will direct the device to update its Policy settings on account of a change since the last synchronization The device would then proceed to update the Policy settings during which it encounters a Remote Data wipe directive from the MS Exchange Server The RemoSync application would then proceed to Wipe Off all the Contacts Calendar and Email information stored on the Phone Once the device information has been successfully wiped off the application will acknowledge the same to the MS Exchange Server after which the device will simply terminate the connection with the server The subsequent synchronizations from a device that has been wiped of all information will continue to fail The MS Exchange Server will update the device administration settings with a successful data wipe for the particular device 10 5 30 2008 User Guide 5 HOME PAGE The Home Page or the Main Menu of RemoSync provides you options to access Email Calendar Manual Sync Search Outlook Contacts available for MS Exchange 2007 server accounts only Search Corporate Directory Global Address List Create Groups Settings Help Exit ED DTS O The Home Page or the Main Menu of RemoSync is shown in the figure 4 be
50. ns all the server changes Contacts Calendar and Email will take precedence Keep Server changes Choosing this option will ensure that all server changes Contacts Calendar and Email will take precedence during subsequent synchronizations CONTACT SETTINGS S THC COHFLICTS 1 Conflict Resolution EM Keep Client Changes 2 Contact Hame Format Keep Server Changes Figure 35 Contact Name Format This is a critical setting that you must specify for your contacts to ensure that there is parity between the contact information that is stored on your Server and on the client All phones do not store contact information in the same way and synchronizing disparate contact lists may lead to duplicates To avoid this you can first choose the Contact Name format and synchronize by choosing the appropriate one from the following supported formats FirstName LastName To be used if your phone accepts contact names in this order First Name lt space gt Last Name Last Name FirstName To be used if your phone accepts contact names in this order First Name lt space gt Last Name FirstName LastName To be used if your phone accepts contact names in this order First Name Last Name LastName FirstName To be used if your phone accepts contact names in this order Last Name First Name The Contact Name format setting screen is shown in Figure 36 below CONTACT HAME FORMAT a FirstHame LastHame LastHame FirstHame FirstHame LastHame La
51. o Search corporate tec 25 5 6 CEO RER ne ns NRO DR ree SO oa 24 57 SENAO S E E all N LO 5 8 Hats 38 5 9 EE e eel al do 38 RS O MA II D le CS AT 39 EREQUENTES ASKRPD OUESTONS TF AO ista 40 PROUDEESAOOTNO ae a a ti ET en ao eS 43 DEVELOPER NED ce nl sc E ist eee mn 44 DISCLAIMER amp COPYRIGHT INFORMATION denooooccconononnnnnnnnnonononnnnnonnnnnnnnnonnnenocnnnnnnnnnnnninonos 45 APPENDIX A Account A nn tee dde din dents 46 User Guide Re MO Sync 1 PRODUCT DESCRIPTION RemoSync is a breakthrough application for Enterprise class businesses that can provide their employees with tools to manage business activities directly from inexpensive mobile phones With mobile access to Email Calendar Contacts and Tasks available for all your employees your enterprise can provide vital up to the minute information in real time to your employees simply and efficiently With advanced Search and Sync capability users have a virtual window to their Exchange Outlook email contact calendar applications assuring them that all the data available on their desktop is also available on their mobile phones Using licensed Exchange ActiveSync technology from Microsoft RemoSync provides the mobile phone with a direct connection to the Microsoft Exchange Servers 2003 and 2007 This connection eliminates the need for an additional proxy server or a NOC Network Operations Center and preserves the integrity of the Enterprise firewall Security of the pho
52. oose from the listed contacts to add to the Resource attendees list Once the required information is entered you can click on the Left Soft key LSK options to choose to Save to Phone or Save to Server 20 5 30 2008 User Guide Re MO Sync OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Resource field Pressing the Left Soft key LSK will bring up the following options Go to Date Using this option you can navigate to the calendar event of any day month year This option is particularly helpful if you want to jump directly to a particular event meeting view Search Allows you to search for a particular event from the local cached calendar data Week View Displays the calendar events for the current week by day of week Month view Displays the calendar events for the current month Refresh This will refresh your local calendar view by initiating calendar synchronization and then displays the calendar data along with recently added events meetings ADO EVENT MEETING ADO EVENT MEETING REQUIRED ATTENDEES Title Duration 1 00 le 1 Recent Contacts Fri 25 Apr 03 Invite Meeting Attendees H 2 Contacts Start 1 00 PM Reminder Hone Groups Duration 1 00 Location 4 GAL Contacts Invite Meeting Attendees Hotes OR Options Options OK R
53. ply All 3 Forward 4 Home Figure 14 Quick Messages Up to 50 custom messages can be configured for Quick and Easy Replies This will help you to quickly add messages from a predefined list without having to type in the message Pressing the Left Soft key LSK will bring up the following options Edit Allows you to edit a quick message from the available templates Delete Allows you to delete a quick message from the available templates QUICK MESSAGES QUICK MESSAGES Add How are you will get back to you Add How are you 1 Edit will respond to your email will be on leave from 2 Delete Y Options OK Figure 15 18 5 30 2008 User Guide Re MO Sync 5 2 Calendar Selecting Calendar will take you to the Calendar function You will be first navigated to the Current Day view with all the Titles and the event times of the Calendar events for the day displayed You can use the left and right navigation keys to switch to the Next Previous day view Pressing the Left Soft key LSK will bring up the following options Go to Date Allows you to jump to a particular day s Calendar events Search Allows you to search for a particular event by Title Week View Will navigate you to the current Week view of your Calendar with events marked by days Month View Will navigate you to the current Month view of your Calendar Refresh Will refresh the Calendar view on your phone and
54. r duration you can ensure that all the reminders are automatically dismissed after a period of time PAST REMINDER DISPLA Select Duration Hours OK Figure 38 34 5 30 2008 User Guide 5 7 5 Out of Office Rem Sync This feature allows you to configure the Out of office settings to automatically reply to emails that you receive when you are not in office Based on your settings all incoming mails during this period will be auto replied with a mail containing your custom Reply message To configure Out of Office settings Choose Out of Office option from the Settings menu which will navigate you to the out of office settings screen Choose from the following types Enable This will enable your Out of Office setting and navigates you further to the Out of Office Types page that contains internal and external settings page Inside Organization Choose this option if you would like to send a customized reply message to internal senders i e senders from within the organization You will then be navigated to the External Known Choose this to reply with your customized response to senders who are from outside your organization but are listed on your Contacts list for e g business acquaintances External Unknown Choose this option to auto reply to all senders who are neither Internal nor External senders Today Choose this option to enable Out of office only for the current day 12 01 am to 11 59 p m Select Duratio
55. r in any one particular folder or through all folders You may enter your search criteria in the following manner Start Date Specify the Start date from which the mails have to be retrieved End date Specify the End date from which the mails have to be retrieved Search Text Specify the search text Search In Specify the Parent folders to search in Drafts Outbox Inbox or Custom folders Search in Sub folders Specify if the search must include subfolders by toggling between YES NO Reset This will clear the previously entered search parameters and allows you to enter new search parameters SEARCH MAIL START DATE EHD DATE Start Date Tuesday m 4 2008 End Date Search Text Search In inboxr Search In SubFolder Ho Y RESULT S 385 Ramana Anuganti secon Ramana Anugami 00A te Ramana Anuganti secon Qualcomm Postmaster l Qualcomm Posimaster l Y Options Read Figure 13 The matching search results will be displayed with an option to navigate to the Next Previous pages Pressing the Left Soft key LSK will bring up the following options 17 5 30 2008 User Guide Re MO Sync Reply Use this option to reply to the sender of the mail from the Search Results page Reply All Use this option to reply to all recipients Forward Use this option to forward the mail to the desired recipients Home This will navigate you to the Main Menu of the application RESULTS 60 1 Reply 2 Re
56. ress List If you are a MS Exchange Server user all your Corporate contacts are organized under one common list called the Global address List The Search GAL feature allows you to search for contacts from the Global Address List and then store that contact information on to your phone You must specify a minimum of 3 characters for your search to be initiated on the Global Address List What is conflict resolution and how do use it Conflict resolution is a feature that allows you to choose which data must take precedence Since synchronization will update data on the Phone and the Server sometimes it is possible that the same information Contacts or Calendar has been updated on both the Phone and the Server You must specify what data you want kept by choosing the conflict resolution options Keep Server changes or Keep Client changes Choosing the former will ensure that changes on server will be kept these will be downloaded to the Phone Choosing Keep Client changes will ensure that changes on the Client will be kept and changes from client will be written to the server What is Full Sync and when do use it Full sync is a full synchronization process wherein all the contact calendar and email information is erased from the Phone first and then the contacts calendar and email information from your MS Exchange Server is downloaded to your Phone Generally the synchronization process only brings in the upd
57. s you to turn on the Phone s ringer alert for the selected event On phones that may not support a ringer tone a beep will be used instead SOUND amp VIBRATE SETTINGS SOUND amp VIBRATE SETTINGS 1 New Email E vibrate 2 Meeting Reminder e Audible Alert Figure 30 30 5 30 2008 User Guide RemadSync Alert Display Time This option allows you configure the alert display time settings Whenever an alert is popped up on a new mail e g when Direct Push is ON some form of user action is expected user must dismiss the alert to ensure that the alert has been noticed But if there is no user feedback then the alerts will continue till the time specified by the Alert Display Time For e g An alert is displayed on a new mail arrival and the Alert Display time is set to 15 minutes which means that this alert will be alive for 15 minutes after the initial notification after which it will automatically be dismissed ALERT DISPLAY TIME Alert Upto Shell a hd Figure 31 Full sync You can use this option to perform a full synchronization that will delete the existing Contact Calendar and Email information from your phone and start a fresh synchronization This option must be used only in cases where you repeatedly encounter Synchronization error or if for some reason you are unable to get the updates properly FULL STHC ull Syne vr ill delete all email E alendar information from your pohone and starts
58. sed on the amount of information that you may have Once the initial synchronization is successfully completed the data on your MS Exchange Server account and your mobile phone are in sync with each other All subsequent synchronizations will only bring in the latest changes that may have occurred to your Email Contacts or Calendar data RemoSync provides a Direct Push technology that allows any new change to your MS Exchange Server email contact or calendar data to be Pushed to the phone in real time You need not login to your account frequently to check for new mails or calendar or contact information instead RemoSync will bring in all the latest information to your phone and also provide you with intimation about the Calendar event or Email on your phone In case you don t want to have the Direct Push enabled then you may use the Scheduled Push option that will allow you to set the time interval at which you want the application to check for new information on the server and then synchronize with the MS Exchange Server to retrieve that information saving precious airtime At the scheduled time the application will launch automatically and start the synchronization If no changes are detected RemoSync will sleep until the next schedule is due to be triggered On the BREW Catalog find and launch RemoSync The Main Menu screen of the application will display the new information against the Emails that were synchronized
59. ser Guide RemadSync the details for the event meeting have to be entered The following details would be required to add a new event Title Enter the Title for the meeting Date By default the current day is displayed You may change it by clicking on the date and then choosing the required date by using the Up Down keys Use the Right Left keys to navigate to month day and year Start Time Select the Start time for the event meeting Use the Up down arrow keys to choose the required time Use the Right Left keys to navigate between hours and minutes Duration Select the duration for the event meeting Use the Up down arrow keys to choose the required duration Use the Right Left keys to navigate between hours and minutes Location Enter the location for the event meeting Reminder Allows you to set a reminder ahead of the event occurrence Enter the required duration value and then choose the required units as Minutes Hours Days or Weeks Note Enter notes if any for the event meeting Meeting By default displays No Click on OK to toggle between Yes and No If you set this value to Yes then the following options will be visible Required Clicking on this option will bring up a screen where you can enter the recipient email addresses of the Required attendees list Pressing the Left Soft key LSK will bring up the following options Multitap Use this option to toggle between the Alphabet Number Symbol a
60. stHame FirstHame Figure 36 33 5 30 2008 User Guide RemaSync 5 7 4 Calendar Settings Allows you set up your time zone and the reminder duration for your alerts using the following options SELECT TIME ZONE E 1 Time Zone GMT 11 00 Midway Islar CALEHDER SETTINGS 2 Past Reminder Display D GMT 10 00 Havwrail GMT 09 00 Alaska E 08 00 Pacific Time us amp GMT 08 00 Tijuana Baja OK Back OR Back Figure 37 Time Zone Allows you to select your preferred time zone setting You can choose from the available time zone options and save it Note You must ensure that you select the correct time zone setting to ensure that your calendar alerts reminders etc work properly This is especially true when you travel across time zones Past Reminder Display Duration This option allows you configure the past reminder duration settings Whenever reminders are popped up for an upcoming event or new mail some user action is expected user must dismiss it to ensure that the reminder has been noticed But if there is no user feedback then the reminders will continue to be displayed till the time specified by the Past Reminder Duration For e g A Reminder that is set for 9 00 a m for a 9 30 meeting will fire up at 9 00 a m and will stay there until you dismiss it All subsequent reminders also will pop up at the appointed times and dismissing each one is cumbersome Using the past reminde
61. te details for that particular contact with a More details item to fetch further details that were not displayed in the first view From the details page pressing the Left Soft key LSK will bring up the following options Call Pressing on this option while the focus is on one of the displayed Phone numbers will dial the number for that contact Send SMS Pressing on this option while the focus is on a displayed Phone number will open up the text input screen from where you can send an SMS to the desired number Next Page Navigates you to the next page of the searched contacts list CONTACT DETAILS SEARCH CONTACT aht RESULTS Handakumar Cell 919386834448 nanda kumar Business 17737376693 McCain David Business Fax 1773737669 kumar nanda Y Home 18453992820 E Mail tharakariremoba co Options View OK Options OK 22 5 30 2008 User Guide Re MO Sync CONTACT DETAILS 1 Call 2 Send SMS 3 Send E Mail 4 More Details Figure 19 5 5 Search Corporate Directory The Search Corporate Directory option allows you to search for Contact entries from the Global Address List on your MS Exchange Server Clicking on this option will bring up a text entry screen where you can enter the contact first name or last name that you wish to search You must enter a minimum of 3 characters for a successful search to be initiated The matched contacts will be displayed in alphabetical order spann
62. te the Scheduled Sync options for RemoSync STHC SCHEDULE SCHEDULED STHC STHCDATS Es Direct Push E FS 12 00 AM 11 00 PM AI e Every Day fa Scheduled Sync Add Schedule Options Mark START TIME EHD TIME FREQUENCY 01 00 o9 00 AM SCHEDULED STHC FS 42 00 4M 11 00 PM Al Add Schedule Options Mark Figure 28 The last screenshot above shows the list of schedules that you have already created 29 5 30 2008 User Guide Re mo Sync Alert Settings Allows you to set up your alerts for upcoming events or new mails using the following options Select Notifications Use this option to select the events that you want to be alerted for by choosing from the following options Email Alerts Use this option to be alerted on new email arrival Reminder Alerts Use this for your Reminder alerts ALERT SETTINGS SELECT HOTIFICATIONS 4 Select Notifications Ga Email Alerts 2 Sound amp Vibrate Settings Ae Reminder Alerts 3 Alert Display Time Save Mark Back Figure 29 Sound amp Vibrate Settings Allows you to associate audible indications for the selected alerts You must first choose the event that you wish to be alerted for from the following events Meeting Reminder for Meeting Reminder alerts New Email for alerts on new email arrival Then choose the type of alert from the following Vibrate Allows you to turn on the Phone s vibrate alert for the selected event Audible Alert Allow
63. the latest Contact Calendar and Email information on your Microsoft Exchange Server then RemoSync is the product for you Using licensed Exchange ActiveSync technology from Microsoft RemoSync provides the mobile phone with a direct connection to the Microsoft Exchange Servers 2003 and 2007 How do get RemoSync To get RemoSync you need to download RemoSync to your handset To find RemoSync e Open the BREW Catalog on your handset e Find RemoSync e Download it to your phone What handsets offer RemoSync To see if your handset offers RemoSync visit the supported handsets page for RemoSync at the www remoba com website for an up to date list What types of data can be synchronized by using RemoSync RemoSync enables you to synchronize your e mail messages calendar and contacts lists in your Exchange Server 2003 2007 mailbox with a BREW Mobile Phone How do know if am using Microsoft Exchange Server 2003 or 2007 There is no way to know this from your Phone and you would have to consult your IT Department for this How do enable mobile access on the Exchange Server To enable mobile access on the server requires Server configuration and this configuration varies between MS Exchange Server 2003 and 2007 Consult your IT Department for the same How do change the schedule of my automatic synchronizations To change the schedule of your automatic backups go to the Main Menu gt Settings gt Account amp Sync Sett
64. y Apply to Group Remove from Group so Import Members Manage Server Configuration Add Manage Groups ay AS Select All Delete Selected Edit Selected Push Account Displaying 1 1 of 1 Members E umapath1 gmail com 9243490713 Displaying 1 1 of 1 Members Remoba Copyright 2007 Remoba Inc Privacy Policy EA SA E EST ET Me An JA Said ic Ele Qs te Ent co Edw Ey Ela jac Ee BD Ace eei A Figure A 3 49 5 30 2008 User Guide Re mo Sync Add Member Microsoft Internet Explorer utolink Rem ba Add Member Account Email User ID Do Phone First Name optional EE Last Name optional Es Carrier verizonwireless El pe eee o 9 0 rro ro Remoba Copyright 2007 Remoba Inc Privacy Policy Figure A 4 To create multiple member accounts at once you may use the Import Members option as shown below 3 Accounts View Microsoft Internet Explorer 8 BI G VEN ES Pe LAS EU BIS Pll ISS DESA LAN SA LO LE FEM RS ES EIA EM EM Le E A ES ES Show Select Group Sac El EAN ESTOS Displaying 1 1 of 1 Members Displaying 1 1 of 1 Members Remoba Copyright 2007 Remoba Inc Privacy Policy Figure A 5 50 5 30 2008 User Guide Re mo sync Clicking on Import Members will navigate you to the Import Members page which allows you to select the CSV file from which you w
65. y is implied The information provided is on an as is basis We assume neither liability nor responsibility to any person or entity with respect to any loss or damage arising from the use of this product or the information contained in this document Trademarks Microsoft Exchange is either a registered trademark or trademarks of Microsoft Corporation in the United States and or other countries 45 5 30 2008 User Guide Re mo Sync 11 APPENDIX A Account Push Configuring your MS Exchange account on RemoSync requires some details of your Corporate MS Exchange Server and users are usually not aware of the settings that they must do on their phones to enable them to synchronize with the Exchange server This means that the users would then have to consult their IT Department get the details of the MS Exchange server and then type in those when configuring RemoSync on their Phones To avoid this problem Remoba has provided an added feature of a Push Server that is hosted at Remoba s secure Production center using which Administrators of Corporate Exchange servers can quickly send the account information to the user s phone after which RemoSync would automatically configure itself and all that the user has to do is enter the username and password for his her MS Exchange account To enable pushing the account information to RemoSync users an administrator must first create a database of users along with their account information and stor
66. y page where you may choose from the following options Change PIN Can change the old PIN to New Ask PIN every time recommended Use this if you want to be asked for the PIN to be entered each time you launch RemoSync Ask PIN once a day recommended Use this if you want to be asked for the PIN only once a day Don t ask PIN not recommended Use this option if you never want to be asked for the PIN 26 5 30 2008 User Guide RemosSync SECURITY HEV PIH Change PIH Ask PIH every time or security purposes choose amp Ask PIN once a day a Hdigit PIH Dont ask PIH Multitap OK Figure 24 What to Sync This option allows you to choose the Sync collections Email Contacts Calendar or All to be synchronized each time Use the Middle Soft key MSK Mark option to select or deselect the collection Checking against the item will enable synchronization for that collection Pressing on Ok will save your settings WHAT TO STHC All e Email Contacts Calendar Figure 25 Sync Schedule Allows you to select from the following Synchronization options Direct Push This will enable Direct Push for the selected collections By enabling direct push you will be able to receive real time notifications of new Contact Calendar or Email data on your phone as soon as they arrive on the MS Exchange server Choosing Direct Push will navigate you to the Schedule page that contains a list

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