目次㩷
Contents
1.2. 4 2
3. PC IT
4. gt gt
5. TC Usability D
6. 3
7. 2007 8 23 13 00 17 30 1 2 PPT
8. 61 62 TC Usability TC Usabilty 3 3 1 3 2 3 3 3 4 63 TC Usability 3 3 1 3 1 1 DAC
9. 60 TC Usability
10. 2008 4 x 3
11. TC Usability
12. 40 TC Usability 2 3 1 1S013407 IS013407 2 3 1 1 1 context
13. 21 TC Usability
14. 66 67 TC Usability TC Usability 2
15. 4 5
16. 88 TC Usability 6
17. 5 1 2 3 4 5 1 2 80 TC Usability
18. C TC Usability
19. 15 TC Usability B
20. 10 TC Usability TC Usability 2 2 1 2 2 2 3 2 4 TC 2 5 11 TC Usability 2 TC
21. TC
22. 2 2 2 3 36 TC Usability FCC255 508 ISO9241 ISO13407 IF
23. CD ROM URL 8 CDROM DVD html
24. G2 0JT a1 Sociology
25. Human Centered Design HCD
26. DAC HCD Diagnostic Analysis Chart 3 100207 72 TC Usability
27. 2 87 TC Usability
28. 80 TC Usability
29. 68 TC Usability 3 1
30. 108
31. TC TC 0JT Off JT 2 1 1 40 gt 2 1 1 41 2 1 1 42 TC 2 3 2 3 3 1
32. 4 3 4 2 4 1 4 1 QO O O O O O O O O O O O O O O O O 4 2 90
33. KJ F F1 35 38
34. 4 11 100 TC Usability
35. F2 23 TC Usability G G1
36. TC Usability TC gt TC TC gt gt 77h77 9
37. 3 3 2 DAC HCD
38. TC
39. 78 TC Usability 3 3 DAC HCD 3 3 1 DAC HCD 3 3
40. 65 TC Usability TC Usability 4 6 no nn A HISAGO WGB871 A ONE 20
41. 4 13 105 TC Usability 2008 11 Mn ul 106 TC Usability D5 107 TC Usability ME
42. 2 1S013407 3 1S013407 3 1
43. 4
44. Psychology
45. 20 3 TC Usability 1 1C 2 DAC HCD 3 4 5 6 7 8 TC Usability 1 1 1 1 2 1 3 1 1 TC Usability WEB TC
46. 7 1980
47. 2 8 10
48. 104 TC Usabilty c d e
49. 4 12 103 TC Usabilhty 4 12 3 4 b 4 1S013407
50. 4 13 TC Usability A 1 2 3 4 5 B 7 8 9 10 11 12 13 14 15 16 17 C 18 19 20 21 22 23 D 24 25 E E1 26 27 28 29 3
51. Web 19
52. 4 1S013407 933 TC Usabilty 2 3 3 1S016982 1S013407 IS016982 IS013407 1S013407
53. 1
54. 10 1 0 1 1 PPT 30p A3 1p
55. 22 TC Usability
56. IT
57. E E1 GUI
58. 102 TC Usability c CG d TC EE H 3 3
59. 4 5 b IS013407 1S013407 4 1 b 1 IS013407
60. 2 3 0 4 5 RE UE UA 2 2 2 2 8 HCD RE UE UI UA O I I
61. 3 4 IE a B gt gt TC
62. TC Usability 1 2 18
63. ER ii es Co Cn 2 2 2 4 IS013407 2001 7 37 TC Usabilhty 2 2 3 UPA Usability Professionals Association UPA body of knowledge UPA Usability Professionals Association http www upassoc org Brand Technical Design Ergonomics Experie Audi ce Desi Analysis Training Fac User ms Com puter I
64. TC Usability 7
65. Html 9 89 TC Usability
66. c CG 92 TC Usability d EE TC A oO m H 3 3 3 4
67. TC 101 TC Usability 4 6 5 RN Visual Cone a b
68. 1 A One A 0ne HOME Google A4 10
69. 93 TC Usabilty 4 4 le Sa
70. Web TC Usabilhty 1 3 1 3
71. F IS013407 1 39 41 42 2 40 45 46 3 47 48 4 43 44 38 TC Usability 2 4 TC TC
72. 64 20 Co oo PR PC PCR Co RR MM MM MN MN DO MN MN
73. 4 s 42 TC Usabilhty IS013407 1S013407
74. 2 0JT Off JT TC 2004 TC TC 2 1 2 1 TC T amp U
75. gt 9 gt gt 83 84 TC Usability TC Usability 4 4 1 4 2 4 3 4 4
76. 4 2
77. 4 3 94 TC Usability 4 3
78. Web 2 1 s s
79. 2 2 2 1 3 RE UE UA 3 UI 3 IS09241 34 TC Usability JBMIA 3 1
80. 3 3
81. IS013407 3 RE UE UA 33 TC Usabilhty 3 2 2 2 1 HI RE Requirement Engineerind RE TSN134n7 9241 UE Usability Engineering HT 1 UA Usability Assessment
82. b 2 1S013407 96 TC Usabilty b 3 1S013407 3 1 70 50 40 30 0 15 5 35 45 55 65 75 85
83. 1 2 1 FAQ Web 2 3 1 4 5 6 TC
84. 76 3 2 2 TC Usability
85. IEA Technical Committee BCPE CREE Unit Element Performance Criteria
86. 2 2 Q A 2 3 3
87. 3 2 Web DVD 4 5 TC
88. 35 TC Usability 1 1 Tdentify and plan stakeholder and user involvement 1 2 Select human centered methods and techniques 1 3 Provide human centered design support for other processes 2 Understand and specify user and organizational requirements and context of USe IS013407 Competency Establish the requirements of the user organization and other interested parties for the system taking full account of the needs competencies and working environment of each relevant stakeholder in the system Identify clarify and record context of use in which the system will operate 1 Clarify and document System goals 2 Analyse stakeholders 3 Assess risk to stakeholders 4 Tdentify document and analyse the context of use 5 Define the use of the system 6 Generate the stakeholder user and organisationa requirements 7 Set usabi ity objectives 3 Produce design solutions IS013407 Competency Cr
89. DAC HCD 77 TC Usability
90. gt gt Lv vV vV vV vV V V vV vV vV VV vV vV vV Y 82 TC Usability gt gt gt c gt gt
91. V vv YY Y vv vv Y 81 TC Usability vv vv Y V V V YY Y gt
92. 2 3
93. 5 4 6 69 TC Usability 3 1 2 DAC HCD DAC HCD
94. E2 HCD HCD Human Centered Design User Centered Design IS013407 IS0 TR18529 HCD E3 Human Factors Ergonomics 20 TC Usability Cognitive Psychology
95. tc usability 75 TC Usability 7 1 3 TC 2 2 1
96. 2 3 2 3 3 2 HQL 39 TC Usability 2 5
97. 73 TC Usability 74 TC Usability 3 2 3 2 1
98. EPA 1957 Leiden Fitting the Job to the Worker IEA 1964 IEA 2001 Core Competency in Ergonomics IEA IEA IEA 2001 Version 3
99. a b c d 1S018529 IS0 TR18529 Human centred Iifecycle process descriptions 2000 6 ISO TR 1S0 IEC TR 15504 2 3 1 2 1S013407 1S013407 1S0 TR 18529 2000 TR Technical Report 43 TC
100. 31 TC Usabihty 1 2 3 4 5 6 7 8 9 URL http www iea cc browse php2contID edu_introduction Summary of Core Competencies in Ergonomics Units and Elements of Competency http www iea cc browse php contID edu_introduction IE
101. DAC HCD TC 1 1 1
102. X 8 OU 9 6 68 21 Y 28 95 Ey 85 2 1 3 2 TC TC 30 TC Usability 2 2 IEA International Ergonomics Association JBMIA UPA Usability Professional s Association 2 2 1 IEA EEC European Economic Cooperation EPA European Productivity Agency EPA 1955 Human Factors Section 1956 Human Factors 9
103. 4 4 95 TC Usabilty ICT Framingham A B Burg Oo 4 16 1 Weymouth Donders Kornzweig et al 14 Chapanis 12 10 8 6 4 2 0 0 1 10 20 30 40 50 60 7 0 10 20 30 40 50 60 70 80 90 4 5
104. HCD 2 1 1 TC Usabilhty TC A1 A A2 A3 1 2 3 4
105. PPT 30p 1 a b c d e f HISAGO WGB861 A ONE
106. TC TC TC Web TC TC TC TAU 26 ET A EE I ME C 9 E3 6 F 27 F F1 1 3 5 7 G G1 G2 2 1 2 2 TC TC 28
107. 4 1 2 3 4 5 3 1 1
108. 3 1 1 PPT 30p 3 1 1 3 DAC HCD 3 1 PPT 30p 4 TC 70 TC Usability tc usability 3 1 3 2007 10 2 17 30 21 00
109. 3 2 Web DVD 51 TC Usability TC TC a b
110. 46 TC Usability REQUIREMENTS ANALYSIS THE USABILITY ENGINEERING LIFECYCLE NTESTING DEVELOPMENT RE lleralive CM Evaluation Ti 2 3 1 4 Mayhew 47 TC Usability UPA UPA 1IS013407 UPA CIF 1S0 Nigel Bevan IS013407 UPA 48 TC Usability 2 3 2 TC 2 3 1 ISO IS013407 Mayhew Design Processes That
111. 5 6 B1 7 B2 A B B B3 8 9 10 R amp D 11 R amp D C 12 13 D1 14 15 D D2 16 17 18 19 A B C D 9
112. 9 1 IS018152 2 3 1 3 45 TC Usability Mayhew 1S0 Mayhew 1999 Mayhew requirement analysis design evaluation deve lopment installation 3
113. Acquisition Supply 1S013407 Development Requirements analysis IS013407 Development Architectural design 1S013407 Development Qualification testing 1S013407 Maintenance Operation 1S013407 Table 3 primary lifecycle processes Perfonmance related sasurements hinking aloud Automated evaluation Questionnaires EE amp gE 8 8 recommended appropriate neutral when the cell is empty not recommended not applicable NA 54 TC Usability Table C 2 Synthetic description of the referenced methods Name of the Short description of math
114. 4 5 Pa We 85 TC Usability 4 4 1 4 1 TC 4 1 Web
115. 4 TC Usability 7 11 53 6 7 4 A 1
116. 24 TC Usability a2 Anthropology Ethnography a3
117. s s e s e s 3 IS013407 s s s
118. 17 19 22 30 40 50 60 67 72 4 6 97 TC Usabilhty 4 7 depth frst width frst depth first width frst 98 TC Usabilty 4 8 depth first 4 9 width first TC Usabilty 4 10
119. A4 44 71 TC Usability 2 2 2 A 2
120. 4 2 TC Usability 4 3 4 3 O ONS O TOIOIOIOI OIO OI 91 TC Usabilhty 4 4 4 2 92 TC Usability 4 1
121. TC Usabilhty TC Usabihty 2 1 3 0JT Off JT 2 1 3 A B 0JT Off JT TC QJT EQOWJT 2 1 3 1 0JT Off JT 29 TC Usability TP 7 9e 7 J 29 TO Za Ta 9 4 4
122. A3 x 1 79 TC Usability 2
123. O O 2 2 2 2 3 35 TC Usability 3 1S013407
124. Usability 1S018152 IS0 TR 18529 IS0 PAS 18152 HSL Human System Lifecycle PAS Publicly Available Specification 3 2 3 1 IS013407 1S013407 44 TC Usabihty 6
125. of use s 41 TC Usability 2 s e
126. 0 E2 31 _HCD UCD E3 32 33 34 35 36 37 38 F 39 40 41 43 44 45 46 47 48 G 49 50 51 52 53 a1 a2 a3 a4 a5 2 1 1
127. 3 3 1 2 1 2
128. A IEA IEA 32 2 2 2 TC Usability 1 JBMIA JBMIA 1960 35 2002 14 4 1 S013407
129. Correspond to ISO13407 2 3 2 1 TC HCD 49 TC Usability IS013407 1S018529 IS018152 f
130. HCD DAC HCD Diagnostic Analysis Chart for HCD DAC HCD DAC HCD SDOS Strategic Design of Human Centered Organization Structure COEDA Collaborative Externalization of Design Activity for HCD Diagnostic Analysis Chart for Human Centered Design
131. PL a4 a5 a6 19 25 TC Usabilhty 2 1 2
132. TC Usability 1 6 ET 6 2 7 3 8 2 0 2 12 12 ol 13 2 122 NN 26 2 1 3 i 29 2 2 ka 31 2 NN NN 31 2 2 2 JBMIA 0 33 2 2 3 UPA Usability Professionals Association kk 38 2 3 cocassssassessassssshssseseesesssseiasteasesseesseeessesesesea css Sesasessesesseseasstaseesseessse dasaseaseses 40 2 3 1 kk 41 2 3 2 TC 49 28385 XR OAI 54 2 4 TC cacaoccciiiissanssesasseesasseesasseeessseesssseessseesssecessseeesseeeesseeeesseeeesneeeeeneeeerneeeene 59 2 5 uuuuauuuauuuuuuuaaatsaassaaaseeuseesseesseeasseeaseeeeeeseesseeeseeeseeeaneeeeeeeees 60 3
133. assessment tools The UPA is planning to move these initiatives forward 39 TC Usability 2 3 IS0 13407 1S0 18529 1S0 18152 UPA TC
134. eate potential design solutions by drawing on established state of the art practice the experience and knowledge of the participants and the results of the context of use analysis 1 Allocate functions 2 Produce composite task mode1 3 Explore system design 4 Use existing knowledge to develop design solutions 5 Specify system and use 6 Develop prototypes 4 Evaluate designs against usability requ1rements IS013407 30 TC Usability Competency Collect feedback on the developing design This feedback will be collected from end users and other representative sourceSs 4 1 Specify and validate context of evaluation 4 2 Evaluate early prototypes in order to define and evaluate the requirements for the system 4 3 Evaluate prototypes in order to improve the design 4 4 Evaluate the system in order to check that the stakeholder and organizationa requirements have been met 4 5 Evaluate the system in order to check that the required practice has been
135. followed 4 6 Evaluate the system in use in order to ensure that it continues to meet organizational and user needs 5 Demonstrate professional skills 1S013407 Competency Enables HCD to be done in the organization through working at a professional level HCD 5 1 Adegree of autonomy in the control of their own work 5 2 Having some influence on other people a project or an organ1ization 5 3 Cope with a degree of complexity intricacy or complication in their work 5 4 Understanding of and skill in role within the working and professiona1 environment ISO 13407 1999 User centred design process for interactive systems ISO TR 18529 2000 Ergonomics of human system interaction Human centred lifecycle process descriptions Skills Framework for the Information Age SFIA 37 TC Usability TC 2 3 2 TC F
136. kk 64 3 1S 64 3 1 1 DAC HCD 64 TC Usability 2 70 71 32 AE 75 9 1 75 2 KB 2 77 33 79 83 81DAG HCD RAE S14 79 858 a nb RR S24 80 3 4 ee 81 4 KR 86 4 1 oS as 86 42 Rk G 87 gt ADS 90 4 SS 92 45 EL 93 5 EK 108 TC Usability
137. nbery W 978 Analysis of Survey on Attitudes towards Certification UPA UPA Board of Directors Position Statement on Certification for Usability Professionals JULY 7 2002 Orlando Florida During the past 9 months UPA has investigated the need for acertification program for usability professionals Based on feedback from members and other professionals the UPA Board of Directors has decided that it is premature for UPA to lead an effort to develop a certification program at this time However this work also produced a strong consensus onrelated initiatives that would provide immediate value for the profession Among these is developing a body of knowledge to help usability practitioners grow Drofessionally and help others understand usability better A body of knowledge might include Alist of skills Preredguisite knowledge Framework of usability life cycle practices This body of knowledge could then be used as the basis for a professional development plan curriculum and self
138. nterface Usability ES lt ience Design Infor on rmiiormation Ar Library co Science Docum ent Design Testing 2 2 3 1 UPA 2001 11 Salt Lake 38 TC Usabilhty Self Assessment UCD Roles amp Body of Career Knowledge Developm ent Curriculum Certification 2 2 3 2 UPA 2002 3 5 Jarrett C Quese
139. ods mgthod of users Observation of Collect In a precise and systematic way Information about he behaviour and the performance of users users in the context of specific tasks during user activity related Performance Collect quantifiable performance measurements In order to understand their Impacts on usability Y measurements Critical Incidents Systematic collaction of specific events positive ornegative Questionnaires Y Indirect evaluation method which do not study he usgr iterface itsalf but only users opiniohs and perceptions about the user interface as they are arswered in Dre defined questionnaireS memews YY Same as questionnaire but with a face to face procedure Thinking aloud Y Thinking aloud involves having users continuously verbalise thelr ideas beliefs expectations doubts discoveries etc during theiractivity when using he systen tested Collaborative Such methods consist of involving different types of participants users product developers and human design and Y factors specialists to callaborate in the evaluation or desiqn of systems evaluation Creativity methods The ai of such methods is the elicitation of new products and systems features usually extracted from YIN group interactions In the context of human centred approaches members ofsuch groups are often users The usability specialist uses existing documents in additon to his own judgement Model based They are based on models which are abs
140. rom cradle to grave TC 2006 TC IS013407 TC 2 3 2 2 TC 50 TC Usability TC TC TC 1 1S013407
141. tract representations of the evaluated product and allow to approaches predict the Perforinances cognitive theorisation cognitive model of he interaction top down approach evaluation Expert evaluation is based upon the knowledge expgrtise and practical experience In ergonomlcsof the usability speclalist Based on algorithms focused on usability eriteria or using erdonomic knowledge based Systems he evaluation automated evaluations diagnose he deficiencies of product compared to predefined rules UPA Nigel Bevan Nigel Bevan IS013407 1 4 5 1 Plan and manage the human centered design proceSss IS013407 Competency Specify how human centered activities fit into the system development process
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