NCI – 465 WMU HANDHELD USER MANUAL
Contents
1. NCI 465 WMU HANDHELD USER MANUAL NCI Technologies Firmware Version 5 2 9 8 REVISION LEVEL CHANGE NOTICE DATE 5 2 P5283 3 Original 5 2 8 release March 24 2011 5 2 9 8 Updated to current release October 17 2011 Copyright 2011 NCI Technologies NCI 465 Firmware Version 5 2 9 8 ii NCI Technologies Table of Contents Copyright 2011 NCI Technologies cscsscsccsccccscceccccsccecsccsccccsccsccccsccsceccscescescecesceccesesceceecs ii L Product Nat POAC CO seriene S E 1 1 1 Layout Front VieW ssssessessssessessessssesersessesressesessrereseoreseesessrsseseesessrseoseeresessreseeeee 1 1 2 VOAL TOD VIEN eeN E T E A ne A AEE OEE O 3 1 3 Layout Bottom and Rear ViICW ccccsssesossrsescusrencustccsessscscsrencusrencusrencestenessrensusrens 3 1 4 PCC SS OMS ace ates oe cere E E E E EA 4 2 VORMMS THE Unt Onand OF scevecesessnetesrcuscssecescieeaeisnnewesvtuedgsedemen ATTN 5 2 1 Notes on Batteries and Char ging cccccssseccccsscccesseccessceceececeeneeeeencesaenceseueeeeneneeees 5 2 2 Tarne UUM Osa cots nace aatpcatcnradasuns E E A OEE 7 2 2 1 CID ORDER and TECHID fields ceeeeseeeeccceecceeeeseeeccceesessaeesseeeeeeeessaaeneneess 7 2 3 TCIM CI UOT gepreartetiosact sone rcnocteacnrce vara densiasnbsesvecsee esis docs siasseosessanessniaseossneaieenesarst 8 3 Performing an Automatic Test on the Subscriber Line CPE EMULATION e0eceee 8 3 1 Automatic T2. Once complete you will have results similar to these Pressing the down arrow key will present you with the Speed Test screen press enter to perform a manual speed test The speed test downloads a file from the Internet or your company test server Pressing the down arrow key will give you the IP addresses that were assigned if a DSL connection is established you will see a DSL IP otherwise you will see an Ethernet IP plus the gateway IP Press the return key to release the DHCP address assigned NCI 465 Firmware Version 5 2 9 8 32 NCI Technologies 5 5 Ethernet Testing ETH Perform the following steps to initiate a Ethernet test on a network Connect an Ethernet cable to the outside RJ45 connector on the unit See Section 1 2 Layout Top View for location Connect the other end of the cable into the network Power up the unit and depress the ETH Key The following screen will be displayed once the tests are complete The above screen shows the IP address assigned to the NCI 465 by the DHCP server and that the Ethernet cable connected to the NCI 465 is a straight through cable Depress the Down Arrow Key for additional information as shown below The above screen shows the data transfer rates and the number of Errors encountered NCI 465 Firmware Version 5 2 9 8 33 NCI Technologies Depress the Down Arrow Key for additional information as shown below The above screen shows the integrity of
3. 5 2 9 8 37 NCI Technologies The following screen is displayed when test is completed Notice the IP address is 192 168 11 2 this indicates that you have connected to the NCI 465 The middle port of the NCI 465 has an IP address of 192 168 11 1 and is a DHCP server Press the down arrow key to see the results of the testing Expected test results are Pass you may see Fail SNR Low indicating a failed SNR test Press the down arrow key to see traffic results Pressing the down arrow key will provide Performance Statistics NCI 465 Firmware Version 5 2 9 8 38 NCI Technologies 5 7 HPNA Tests Perform the following steps to initiate the HPNA tests HPNA Test Connect an Ethernet cable to the outside RJ45 connector on the unit See Section 1 2 Layout Top View for location Connect the other end of the cable to the customer s gateway HPNA device or any other Ethernet jack that is on the same network as the HPNA devices Depress the 9 key If HPNA devices are detected the following screen will be displayed Depress the Right or Left Arrow Key to start the HPNA test Depending upon the number of packets you use to test and the number of nodes the test may take 1 to 2 minutes to 20 minutes It is suggested to start with 1K packets for trouble shooting and 100K packets for network validation Results below are shown Press the Right Arrow Key to display additional devices The last screen will show the
4. Language may be changed between English and Francais French Press the enter key to save your changes the ESC key to abort changes NCI 465 Firmware Version 5 2 9 8 44 NCI Technologies 6 4 Reviewing Date and Time From the Initial Setup Screen press the down arrow key three times you may review the current date and time values along with the time zone setting for the unit Pressing the Update key will cause unit to attempt to update the time via the Internet For this to succeed you must have Internet connectivity already established Press the up or down arrow key to move between the previous and next setup screen NCI 465 Firmware Version 5 2 9 8 45 NCI Technologies 6 5 Checking and Updating Firmware Release From the Initial Setup Screen press the down arrow four times You will see the current LDP server address the firmware Version of the unit and the Configuration version of the unit Pressing the enter key will cause the unit to check for updates There are a couple of conditions that must be met in order to successfully update the unit The unit must have a valid IP address assigned to it The IP address must have access to your LDP server The unit must be plugged into a power source Although the firmware update process is very robust if the unit ran out of battery power at a critical point in the update process the unit could be rendered unusable requiring return to factory for repair To obtain an IP addr
5. TECHID fields Once you have entered a Circuit ID you may press the OK key and then the DSL 4 key You will then be presented with the following screen Once training is successful the DSL 4 key will be solid GREEN and following screen will be displayed to the user Using the Right Arrow Keys select the type of service profile being tested In the example above HSIA 1 5M service is selected NOTE SELECTING THE SERVICE TYPE WILL SELECT A SPECIFIC SET OF THRESHOLD SETTINGS IN ORDER TO PROVIDE A PASS FAIL INDICATION FOR THE TYPE OF SERVICE BEING PROVIDED Using the Arrow Keys select the location the current test is being performed In the example the test is being performed at the Home NOTE SELECTING THE LOCATION WHERE THE TEST IS BEING PERFORMED WILL SELECT A SPECIFIC SET OF THRESHOLD SETTINGS IN ORDER TO PROVIDE A PASS FAIL INDICATION FOR THE LOCATION NCI 465 Firmware Version 5 2 9 8 9 NCI Technologies Depress the Enter Key on the NCI 465 to save the information and associated test results Once the Enter Key is depressed the user will be presented with the following statistical information regarding the actual upstream downstream data rates and margin NOTE The MAX indicates the Maximum data rate the loop will support Depress the Down Arrow key to display additional statistical information related to Impulse noise protection Loop attenuation and loop length as shown below Depress the Up Arrow key to di
6. aia vee 24 5 1 4 ANI Test Automatic Number Identification eeeseeeseseseesnesrressrrsrrresrererrrsrrrrerrresrerns 27 5 2 SELT Single Ended Line TeSt ccccccsssecccssecceescccesceceeeeeeeeeeeeeeeesecessegecesseeeeees 29 5 3 DELT Double Ended Line Test ossssesnsssssseerssssseressssrrresssssreressserressssreresssseereesse 31 5 4 Ping Testand File Download TeSbssiciisosinicneiniisin a 32 NCI 465 Firmware Version 5 2 9 8 iil NCI Technologies 5 5 Eth rnet Testing ET Avis cocsssacesscrneycntesavendevunncabaunsdsntadebsatstuecescesas E a 33 5 6 Ethernet Pest CaDle Tesniaci E E 35 5 6 1 CS CONS VS ee EE EE 35 5 6 2 Linked Cable Te St ccccccccccsscssssccccssessccccssesseeccesseeseceeesseaseeeceessuussseeessuaseeseesesenees 36 5 6 3 EGO DEO AFC SU erie et EE EEE NA EEA Seansuas EEEE 37 5 7 MPNA WSUS aia A E eebowmeerenaansouaecacteoutcancunmuteees 39 5 8 Tec Une CO CADE e E EE AE EE EEEO 40 5 9 ROLES FOUN O E E E E ER E E E A 41 6 NCI 465 Setup Menu icccccssnisouesiaedenncsednnnsenvercevenesnnaressend Soniveacnenbysencewnnnnesanveveessausedssuanetseawent 42 6 1 Mae ea T CE a EA E E EE 42 6 2 Test Modeand Contrast SOUUD cstesecccesnnccceterseevientacactunnsndeecateerieetorceecntcetsaateereetdeesixs 43 6 3 Units Gauge and Language SetuUp sssssessssesesrresrrresrersrrrssrrsrrersrerssrresrerserreserreseee 44 6 4 Reviewing Date and TIMEC cescccssecccesecceeseeeeenccceenceeeaneceeseceseeese
7. as explained in Step 6 Then the following screen will be displayed Depress the Enter key to execute dialing Once dialing is complete the number will be spoken through the speaker on the NCI 465 unit Depress the ESC Key to end the call NCI 465 Firmware Version 5 2 9 8 28 NCI Technologies 5 2 SELT Single Ended Line Test Purpose of Test A SELT test is performed on a vacant non working and open pair to allow qualification of the pair for xDSL service You may perform a SELT test from a cross connect point or frame toward the customer to determine if a spare pair will support the xDSL service you wish to provide Customer equipment may be on loop however DSL equipment should be removed DSL equipment will absorb any test signals and you will get random results You may also perform a SELT test from the customer NID on the spare pair to from the NID back toward the cross connect point Perform the following steps to initiate a SELT test on a line under test Connect the test leads to the pair under test and the ground lead to a good ground Press the SELT key You now select the location you are testing from options are Home customers premise OSP outside plant cross connect point or Port which is the DSLAM location Use the right arrow key to cycle through the options press OK when you have selected the correct location for the test It is important to select the correct location different parameters may b
8. last four characters of the MAC address the HPNA chipset model and firmware version NCI 465 Firmware Version 5 2 9 8 39 NCI Technologies 5 8 Testing Coax Cable Perform the following steps to initiate the Coax tests Coax Test Connect the DSL to Coax adapter to the outside RJ11 connector See Section 1 2 Layout Top View for location Connect the other end of the cable to the customer s coax network on the input side of a splitter Depress the 9 key Press the Down Arrow Key to display the Coax start screen Depress the Right Arrow Key to start the coax test Results The below results are displayed The distance to each splitter or cable end open is displayed The overall cable quality based on noise ingress and cable integrity is shown as pass fail NCI 465 Firmware Version 5 2 9 8 40 NCI Technologies 5 9 Retest Function The user can perform a RETEST function from sub menus within a primary test key NCI 465 Firmware Version 5 2 9 8 41 NCI Technologies 6 NCI 465 Setup Menu 6 1 Initial Setup Screen Press the SETUP button to get to the Initial Setup Screen shown here See Section 2 Turning the Unit On and Off enter Circuit ID ORDER and TECHID for details on the Initial Setup Screen A fully charged unit will have the Yellow light on the power button extinguished when plugged into a power source To determine if your power source if functioning and you suspect the u
9. number and MAC address The customer number determines what parameter files are used with your unit The customer number comes pre assigned for your company MAC address is displayed as 6 pairs of hexadecimal numbers The serial number is the serial number of the DSL board inside the unit The customer number may be changed however doing so will possibly render the automated test analysis to be incorrect or fail If you lose your customer number see your manager or check a co workers unit for the correct number NCI 465 Firmware Version 5 2 9 8 51 NCI Technologies 6 8 Testing the Battery and Charging System From the Initial Setup Screen press the down arrow key seven times to start the Battery and Charging System tests The purpose of the discharge and charge testing functions is to allow the user to determine if a battery replacement is required Battery life can be very subjective This test sequence gives the end user the tool to determine correct function of both the charging system and the battery Requirements for testing os i Unit under test should be a room temperature Unit must be fully charged before starting the test sequence Discharge test must be run with charger unplugged Full test cycle will take approximately six hours to complete Steps to perform testing the charging system and battery pack ee SS oS Fully charge battery plug in unit and wait until Yellow charge light goes out Remove
10. perform a DELT test toward the customer premises When performing the DELT test to the DSLAM the NCI 465 is configured as a CPE device When performing the DELT test to the customer premises the NCI 465 is configured as a DSLAM Perform the following steps to initiate a DELT test on a line under test Connect the test clips to the pair to be tested Power up the unit and depress the DELT Key The following screen will be displayed once the tests are complete The above screen shows the results from the DELT test There were no faults detected and the RRE Rate Reduction Estimates are shown for both the presence of a Tap and or the influence from the presence of Noise NCI 465 Firmware Version 5 2 9 8 31 NCI Technologies 5 4 Ping Test and File Download Test Ping tests are performed automatically as part of the DSL test sequence The tests may be performed manually Connect an Ethernet cable to the outer port of the NCI 465 Press the Ethernet key 8 and wait obtain a valid IP address with access to the Internet If and Internet address is not obtainable a ping test will be performed to any local router that provides an IP address The ping tests to the Internet servers Google yahoo your company may be unsuccessful Once an IP address has been obtained press the IP key 7 and press the enter key to start the test or retest the ping tests The ping test will take a bit of time depending on if the ping sites are available
11. unit from charger Power unit on enter a CID and press down arrow key seven times to reach discharge test Press the Start button You will see a Running please wait message Discharge test will take between 2 25 hours and 3 0 hours to complete Unit will be powered off when test is completed battery fully discharged Plug charger into the unit and power unit on Unit will indicate that keypad is locked while initial charge is put into battery 5 minutes Scrollbar will indicate progress of the initial charge Once keypad is unlocked press Power button to boot unit up 11 Enter a CID and press down arrow key seven times to Discharge test screen note the Pass or Fail message NCI 465 Firmware Version 5 2 9 8 52 NCI Technologies 12 13 14 15 16 17 If Pass is seen press down arrow key once more This will bring you to the charge test screen Press the Start button You will see a Running please wait message Charge test will take 3 5 hours to complete Once completed a Pass or Fail message will appear on the screen NCI 465 Firmware Version 5 2 9 8 53 NCI Technologies 7 NCI 465 Error Messages During the testing process various Error Messages may be displayed indicating a change in the loop that is currently under test The following screens and explanations are provided when these message screens will occur A Ifthe Ground Lead is not connected when required the following Error will occur B If
12. 6 Double Ended Loop Tests DELT 7 IP Test 8 Ethernet Test 9 VoIP IPTV Test ESC ESC Button 0 Setup CR Enter Button FUNCTION MEANING DESCRIPTION On Off Display Cursor Movement Displays Pass Fail or Marginal line condition BLINKING indicates TEST IN PROCESS NCI 465 Firmware Version 5 2 9 8 Push on Push and Hold to Turn off Move up down or Left right to move cursor in Display Area for additional information GREEN Indicates Test OK relative to the KEY and internal thresholds associated to the KEY REDS Indicates Failed relative to the KEY and internal thresholds associated to the KEY YELLOW Indicates Marginal relative to the KEY and internal thresholds associated to the KEY NCI Technologies Keypad Definitions FUNCTION MEANING DESCRIPTION Depress this key after the test is complete to view the results of the TEST OK TOK PASS ZM or MARGINAL LED indication Depress this key to perform a complete POTS DMM test SEE SECTION 5 1 for information ona complete POTS test DIGITAL MULTIMETER DMM Depress this key to perform a SELT test SEE SECTION 5 2 for information on tests performed for a SELT test SINGLE ENDED LINE TEST SELT Depress this key to perform a DSL test DIGITAL SUBSCRIBER LINE TEST DSL NOTE This test is performed automatically on power up Depress this key to display more ERRORS ERR details on Threshold Errors from the line
13. al testing functions provide with the unit 5 1 Manual Test DMM The DMM Key when depressed performs many function other than the basic DMM measurement testing These functions include the following 1 DMM Tests Non Working Pair 2 Quietline Test 3 DMM Test ANI The following sections outline the procedure to execute the above listed test functions NOTE as part of the DMM testing function a test for Hazardous Voltage and Current is automatically performed with the following screens being displayed to the user should a hazard be present NCI 465 Firmware Version 5 2 9 8 18 NCI Technologies 5 1 1 DMM Testing Non Working Pair Test Perform the following steps to initiate a Metallic test on a Non Working Pair Connect the test clips to the non working pair to be tested ensure green lead is connected to a ground Power up the unit and depress the DMM Key The following screen will be displayed If the pair is a non working pair the following screen will be displayed Depress the Right Arrow Key to Enter the Metallic test function The following status screen will be displayed PROGRESS STATUS MESSAGES NCI 465 Firmware Version 5 2 9 8 19 NCI Technologies Once testing is completed you will see the following screen This screen displays the capacitive loop length the capacitive balance of the line as well as the longitudinal balance of the line If any load coils are detected a count wil
14. ate and duplex are unknown cable is open Press the down arrow key to see test results NCI 465 Firmware Version 5 2 9 8 35 NCI Technologies Pressing the down arrow key will provide traffic statistics should be zero since cable is open Pressing the down arrow key will provide Performance Statistics 5 6 2Linked Cable Test Linked cable test is when one end of the Ethernet cable is connected to another device such as a router switch or HPNA device but not another NCI 465 Connect the end you wish to test from to the outer port of the NCI 465 Press the ETH 8 key to start the test The following screen will be displayed once the tests are complete Here we see the assigned IP address from the network if available plus the data rate and duplex of the link The Linked message simply tells us that the other end of the cable is connected to a device NCI 465 Firmware Version 5 2 9 8 36 NCI Technologies Press the down arrow key to see results of the testing Expected test results are Pass you may see Fail SNR Low indicating a failed SNR test Press the down arrow key to see traffic results Pressing the down arrow key will provide Performance Statistics 5 6 3 Looped Cable Test Looped cable test is when both ends of the cable are connected to the NCI 465 test set Use both Ethernet ports of the test set for this test Press the ETH 8 key to start the test NCI 465 Firmware Version
15. ation screen similar to this press ESC to cancel sending the tone You must cancel the tone before you may select another test NCI 465 Firmware Version 5 2 9 8 21 NCI Technologies 5 1 2 DMM Testing In Service Pair Perform the following steps to initiate testing a working subscriber line Connect the test clips to the subscriber s line to be tested NOTE For this test process connect the test clips looking towards the Central Office Power up the unit and depress the DMM Key The following screen will be displayed NOTE In order to program in Quietline and ANI numbers the unit must be connected to a working telephone line 5 1 2 1 Programming Quiet line Test Numbers If the pair is working you will see the following screen This screen is where you access your Quiet line test numbers The Dial allows listing 3 pre programmed numbers for dialing test lines in the Central Office To program in a number press the return key Edit NCI 465 Firmware Version 5 2 9 8 22 NCI Technologies Key in the first test number 5199581118 and press the enter key to save the number To enter additional numbers you must press the left arrow key List to get to a blank entry then press the return Edit key to add another number You may enter up to three test numbers into the unit If you have three numbers programmed and you need to use a different number you must overwrite one of the numbers you have Pre
16. e used in different locations to indicate pass or fail of the test The above screen shows the presence or absence of the micro filter the loop length and whether or not a fault was detected on the line NCI 465 Firmware Version 5 2 9 8 29 NCI Technologies Depress the Down Arrow Key to display additional information as shown below The above screen shows the results from the Spectral Analysis test The asterisks shown denote a threshold was exceeded in the 2 MHz band The RENLED on the SELT Key will be illuminated Depress the Down Arrow Key to display additional information as shown below The above screen shows the results from the Impulse Noise test NOTE This test is real time and will update the display until canceled The timer in the upper left corner shows the updates to the screen refreshing approximately every 5 seconds Pressing the right arrow key will display the following screen Pressing the right arrow key will cause these two screens to alternate Pressing the ESC key will abort the continuous Impulse Noise test you may now press the Retest button on the SELT LEN Spectral Noise or Impulse Noise to test only those functions NCI 465 Firmware Version 5 2 9 8 30 NCI Technologies 5 3 DELT Double Ended Line Test Purpose of Test The DELT test is used to check a service when the pair is working You may perform a DELT test from the customer end of a service to the port of the DSLAM You may also
17. eseeeseuecessnecenenees 45 6 5 Checking and Updating Firmware Release cccccssscccesseceeesecceneeceeseceseeceseeceeees 46 6 6 Uploading Saved Test R SUuItS ccccccsseccccssecccssecceeseeceecceeeneceeeneeseeneessenceesaneeeneness 49 6 7 Customer Number Serial Number and MAC addreSs cccccceeceeececcescescesceseeseuss 51 6 8 Testing the Battery and Charging System cccccssccccsssecceseceeeseceeeseeeeesseeeeeeceeeneeees 52 7 INCE OS SSS irre tis ca see mse case aie oto E E aden uensseutecsetens 54 8 Troubl shooting TADIG vccssscnsacnssesetacganenacstencecasdnseandonnanteonoasedsecebanteasadabiuganendeneaniaesseinie ss 55 NCI 465 Firmware Version 5 2 9 8 iV NCI Technologies 1 Product Introduction The NCI 465 is a portable handheld unit designed specifically to meet and exceed customer expectations for fast turn up and fault diagnostics of POTS DSL VoIP and IPTV services with minimal training for the field technician 1 1 Layout Front View The Following views depict a front view layout of the NCI 465 display and keypad Display Area Power Button Cursor Movement Buttons Pass Fail LED Indicators OUR RCO Ee ll CK uuaa O a jem pa jm fem f E AETA 8 mj o we 8 Keypad Definitions 1st Row 1 Test OK Ver Code Results 2 Digital Multi Meter DMM POTS Testing 3 Single Ended Loop Tests SELT 4 DSLTest 5 Analyzed Error Results
18. ess plug an Ethernet cable into the outer port of the NCI 465 then press the ETH key You should see a screen similar to this one Enter the setup menu by pressing the Setup key and the down arrow key four times Press the enter key to Check Updates Unit will respond with Checking for Updates if none are available you will see NCI 465 Firmware Version 5 2 9 8 46 NCI Technologies Press the ESC key to return to the firmware release display screen If you see the following message check that you are connected to the Internet on the outer Ethernet port of the NCI 465 If you are connected verify that you have a valid IP address press the 8 key You may also load firmware if the unit is in sync with a DSLAM using the test cable and the DSL circuit has access to the Internet If your company has an LDP server on a corporate Intranet then when you request firmware updates you must ensure that the unit has access to the corporate Intranet not the Internet Update check failed indicates that you cannot reach the LDP server If an update is available you will see the following If the available update matches what your company has advised you it should be press the enter key to start the update process Press enter to start the update process NCI 465 Firmware Version 5 2 9 8 47 NCI Technologies NCI 465 Firmware Version 5 2 9 8 48 NCI Technologies At this point the unit will power itself off Other mes
19. est Process FIOW ccccccccssssscccccsssesceccesseesecceesseeseeceessuaseseeeessaeaeeeeesaeeess 8 3 1 1 Additional Test Result INFOrmation cccccccccccccccseessesecceeceeseeesseeeccesessauaasseeeseeeees 13 4 Performing an Automatic Test on the Subscriber Line DSLAM EMULATION 14 4 1 Automatic Test Process FIOW cccccccssssscccccsesseeccceeseessecceeseesscceeeseeseeeeeessaeaeeseessaaess 14 4 1 1 Additional Test Result INFOrmation sescsesessseunrenenrecerariinonenenarot oni 16 5 Performing Additional Manual Testing FUNCTIONS ccccesscccccessececeeeeceeeeseceeseeeeceeeeees 18 5 1 Manual Test DMM cccccccssssseccccesesescccceaeeeecceeesseeseceeesseaseeeeessaueessesesauaeseeseeaeggess 18 5 1 1 DMM Testing Non Working Pair TeSt cccccssescccssscccesecesseeceseseeseeecesseeeseaeeeas 19 Dyk dd DIVIIW Testing TOMES seiorn EEE A EER EA T 21 5 1 2 DMM Testing IN Service Pair cccceccsccssccsccsecesccsecescceceeceseeaeeeeccaeceeeeseeseeeeeeeaes 22 5 1 2 1 Programming Quiet line Test Numbers cccccescccesseceeesececeseeeeeseceeeeeceseneceneness 22 5 1 2 2 Programming ANI Test NUMDELSS cc csscccssseccceseccesceeeesceceseeeeeueeseenceseeecessuaess 23 5 1 2 3 Sending Tones ON an Active LINE cccceescccessecccseeceesceeeesceceeseceseneeesescesauecesseness 24 SE GUCIE TOS erar ne E T smcusmwamenncecs vesateuesenassnvchoandedenssodsetumatecen
20. ies to enable the system to run The Yellow power LED will be on solid at this point Once this time period has elapsed you will see the following screen At this point you may power the unit on and it will proceed to boot up NCI 465 Firmware Version 5 2 9 8 6 NCI Technologies 2 2 Turning the unit on To turn the unit on press and hold the power key for 2 seconds You should see the following screen in a second or so 2 2 1 CID ORDER and TECHID fields The boot sequence will take about 35 seconds during which time you will hear some relays clicking as the unit nears the finish of the sequence The next screen you will see is the Circuit ID screen Circuit ID is mandatory however you may enter any number and press OK to continue testing Alphanumeric characters are supported press the right arrow key to enter Alohanumeric input mode Press the down and up arrow to move between CID ORDER and TECHID fields Press Alpha to start Alohanumeric input Press the arrow keys to move to the character you wish to select press the Select key to place character into the field Move the cursor to the top line in order to change from input mode to save mode or simply press the ESC key to save your edits NCI 465 Firmware Version 5 2 9 8 7 NCI Technologies Once you have input your required data press the OK key you are now able to perform any test you wish at this point TECHID is saved by unit until it is overwritte
21. ight still is not on check the 12 volt outlet you are using for power If red light is on ensure the small plug is fully inserted into the NCI 465 meter If yellow power light on meter is still not on and you know that the battery is not 55 NCI Technologies DMM module returns a constant and incorrect reading such as ground short or open Unit fails Discharge Test Unit fails Charge Test NCI 465 Firmware Version 5 2 9 8 1 fully charged try a different automotive adapter Ensure the test cord is inserted correctly into the unit slide the metal retaining clip up push the test cord into the NCI 465 and slide the metal retaining clip down retest Try a different test cord from a co worker Arrange to return unit for repair Replace battery Repeat testing Follow your company procedures for replacing the unit 56
22. ise Balance Press the right arrow key to proceed to the next set of results NCI 465 Firmware Version 5 2 9 8 26 NCI Technologies 5 1 4 ANI Test Automatic Number Identification Perform the following steps to initiate a test towards the Central Office Connect the test clips to the pair to be tested Power up the unit and depress the DMM Key The following screen will be displayed If the pair is a working pair the following screen will be displayed NOTE If the working pair does not have dial tone the following screen will be displayed to allow you to manual perform a DMM test to aid in troubleshooting the problem Depress the Right Arrow to initiate the DMM test If the display is Pair in service Depress the Down Arrow Key for the ANI menu The following screen will be displayed Press the left arrow key List to see a list of pre programmed ANI numbers Press the right arrow key to dial the displayed ANI number and perform the test NCI 465 Firmware Version 5 2 9 8 27 NCI Technologies NOTE The Left Arrow and the Enter Key shown above allow the user to enter ANI numbers and save them in a list for future use See Section Programming ANI Test Numbers for instructions on programming up to three ANI numbers Once executed the following status screens will be displayed indicating the status during the testing process PROGRESS STATUS MESSAGES NOTE If dialing the ANI number from a List
23. isplayed to the user Using the Right Arrow Keys select the type of service profile being tested In the example above ADSL2 A is selected NOTE SELECTING THE SERVICE TYPE WILL SELECT A SPECIFIC SET OF THRESHOLD SETTINGS IN ORDER TO PROVIDE A PASS FAIL INDICATION FOR THE TYPE OF SERVICE BEING PROVIDED Using the Arrow Keys select the location the current test is being performed In the example the test is being performed at the Central Office frame NOTE SELECTING THE LOCATION WHERE THE TEST IS BEING PERFORMED WILL SELECT A SPECIFIC SET OF THRESHOLD SETTINGS IN ORDER TO PROVIDE A PASS FAIL INDICATION FOR THE LOCATION Using the Arrow Keys move the cursor to the CID field and enter in the Circuit ID This is typically the Telephone number of the subscriber Depress the Enter Key on the NCI 465 to save the information and associated test results Once the Enter Key is depressed the user will be presented with the following statistical information regarding the actual upstream downstream data rates and margin NCI 465 Firmware Version 5 2 9 8 15 NCI Technologies NOTE The MAX indicates the Maximum data rate the loop will support Depress the Down Arrow key to display additional statistical information related to Impulse noise protection Loop attenuation and loop length as shown below Depress the Up Arrow key to display the previous page 4 1 1 Additional Test Result Information To obtain additional test result info
24. l be provided Press the right arrow key to see the next set of results The second results screen shows Resistance across the three terminal pairs Resistance is displayed in Kilohms so 002 is 2 ohms 873 is 873 ohms 1 21 is 1210 ohms 14 1 is 14100 ohms If resistance is in Megohms then an M will follow the reading gt 10M is greater than 10 Megohms Press the right arrow key to see the next set of results Capacitance in micro farads is displayed across the three terminal pairs If a termination is detected on the line ringer modem etc YES will appear otherwise NO will appear If a receiver off hook is detected ROH will display YES otherwise NO NCI 465 Firmware Version 5 2 9 8 20 NCI Technologies 5 1 1 1 DMM Testing Tones Perform the following steps to place Tones on a Non Working Pair Connect the RJ11 test clips to the unit as shown on page 3 Connect the test clips to the non working pair to be tested Power up the unit and depress the DMM Key The following screen will be displayed If the pair is a non working pair the following screen will be displayed Press the down arrow key to enter the Tone functions of the meter You may send Trace tone or 1004 Hz tone at 0 0 dBm Press the left arrow button to cycle between the two tones Press the right arrow button to send the selected tone Press the up arrow button to return to the previous screen When you send tone there will be a confirm
25. n or blanked out You will notice the DSL 4 key flashing a green LED The unit is automatically trying to sync to a DSL circuit If the circuit ID you entered is satisfactory you may press the DSL 4 key to check the progress of the test You may press any other key to perform other tests if you wish See Section 3 Performing an Automatic Test on the Subscriber Line for information on the DSL tests being performed 2 3 Turning the unit off To turn the unit off press and hold the power key you will see a message Powering Down in 3 2 1 seconds at which point the unit will write any transient data to memory and power itself off 3 Performing an Automatic Test on the Subscriber Line CPE EMULATION An automatic test on the subscriber s line is performed upon connecting the RJ11 test clips to the subscriber s line and powering up the unit The tests performed as part of this automatic process is as follows 1 DSL Test 4 Key 2 IP Test 7 Key 3 DELT Test 6 Key 3 1 Automatic Test Process Flow To perform an Automatic Test on a subscribers line perform the following steps Using the RJ11 connector or the Ring Tip and Ground leads connect to the DSL circuit looking toward the DSLAM NCI 465 Firmware Version 5 2 9 8 8 NCI Technologies If the unit has not been powered on do so now press and hold power key until unit starts to boot Follow steps in Section 2 Turning the Unit On and Off enter Circuit ID ORDER and
26. nit is fully charged simply remove the power source from the NCI 465 wait a few seconds and plug it back into the NCI 465 In a few seconds you should see the Yellow light activate on the Power key then go out if the power source is active and the unit is fully charged NCI 465 Firmware Version 5 2 9 8 42 NCI Technologies 6 2 Test Mode and Contrast Setup From the Initial Setup Screen press the down arrow key to start setting up the test mode and screen contrast level Press the down arrow key the cursor will flash on the arrow next to the Test Mode line press the right or left arrow to change between Bridge and Router Not implemented yet Press the down arrow key to adjust the Contrast level The cursor will flash on the arrow in the Contrast line Press the right arrow to increase contrast left arrow to decrease contrast When completed press the Enter Key to save the changes The ESC key will take you back to the test mode screen without saving changes NCI 465 Firmware Version 5 2 9 8 43 NCI Technologies 6 3 Units Gauge and Language Setup From the Initial Setup Screen press the down arrow key twice The units gauge and language screen will appear Pressing the enter key will allow you to edit the units gauge and language settings With the cursor flashing on the right arrow key of the Units line you may select between feet and meters Gauge is set to 26AWG it is not selectable at this time
27. o from this screen run a speed test to GOOGLE COM by depressing the Down Arrow Key Once performed the following screen will be displayed Depress the Enter Key to perform the Speed Test Depress the Down Arrow to display the IP address given to the unit from the DHCP server An example response is shown below To release the IP back to the DHCP server depress the Enter Key on the unit NCI 465 Firmware Version 5 2 9 8 12 NCI Technologies 3 1 1 Additional Test Result Information To obtain additional test result information regarding the test process performed in Section 2 1 view the keypad for any FAILED indicators If any indicators are a Depress the associated KEY to review the FAILURE in order to take corrective action NOTE a Failure will be denoted with an to indicate which parameter was not within specifications By depressing the 1 Key after the automatic test is complete as shown below will give the user an indication of the overall line status compared to the thresholds and recommendations on corrective action should there be a FAILURE indication FAIL PASS In the example shown below the line status was Test OK NOTE Ver Code analysis is done on automated DSL testing only NCI 465 Firmware Version 5 2 9 8 13 NCI Technologies In the example shown below the line status was an OSP2 VER CODE and by depressing the Down Arrow Key additional information is provided for co
28. rmation regarding the test process performed in Section 3 1 view the keypad for any FAILED indicators If any indicators are RED Depress the associated KEY to review the FAILURE in order to take corrective action NOTE a Failure will be denoted with an to indicate which parameter was not within specifications By depressing the 1 Key after the automatic test is complete as shown below will give the user an indication of the overall line status compared to the thresholds and recommendations on corrective action should there be a FAILURE indication FAIL PASS NCI 465 Firmware Version 5 2 9 8 16 NCI Technologies In the example shown below the line status was Test OK In the example shown below the line status was an OSP2 VER CODE and by depressing the Down Arrow Key additional information is provided for corrective action NCI 465 Firmware Version 5 2 9 8 17 NCI Technologies 5 Performing Additional Manual Testing Functions At any time during or after the automatic testing process a user can perform additional manual tests by either pressing the key associated with the manual test the user wishes to perform Pressing the DMM button during automated DSL testing will interrupt the DSL test in progress Note VER code analysis is not performed on DMM test results at this point in time it is being developed for a future release targeted for QIV 2011 The following sections outline the manu
29. rrective action NOTE The creation of the VER CODE shown above is accomplished by analyzing the test results against a set of user defined thresholds stored in the unit The results of this analysis process generates the appropriate VER CODE depending on whether the results are within the defined thresholds Test OK or outside the thresholds Bad Line 4 Performing an Automatic Test on the Subscriber Line DSLAM EMULATION An automatic test on the subscriber s line is performed upon connecting the RJ11 test clips to the subscriber s line and powering up the unit The tests performed as part of this automatic process is as follows 1 DSL Test 4 Key 2 DELT Test 6 Key 4 1 Automatic Test Process Flow To perform an Automatic Test on a subscribers line perform the following Steps Connect the test clips to the subscriber s line to be tested NOTE For this test process connect the test clips looking towards the Customer Power up the NCI 465 unit NOTE the unit will first go through a boot process prior to executing the test process Once the Boot process is completed the number 4 key on the unit DSL Key will begin to BLINK indicating the test process has begun NCI 465 Firmware Version 5 2 9 8 14 NCI Technologies In addition the following screen will be displayed indicating the unit is training to the modem in the DSLAM Once training is successful the 4 Key will be solid GREEN and the following screen will be d
30. sages may appear but these are the main steps in the update process Press the Power key to power the unit back on and a message Update Complete will appear and unit will continue booting up 6 6 Uploading Saved Test Results From the Initial Setup Screen press the down arrow key five times to upload test results Test results that have been saved in the NCI 465 are uploaded to the LDP server then deleted from the unit The number of tests a unit can save depends upon the type of tests performed A simple DMM test uses much less memory then full xDSL tests with spectral analysis The unit has capacity for several hundred xDSL tests As with checking for firmware updates you must have a valid IP address which can reach the LDP server before an upload can be successful Progress of the upload is indicated by the number of the pending upload counter decreasing Last is the last date an upload or partial upload was successful NCI 465 Firmware Version 5 2 9 8 49 NCI Technologies When completed you will see Notes If there are a large number of tests to upload and you disconnect from the process the remaining tests are stored on the NCI 465 until the next upload attempt You will not lose any test results NCI 465 Firmware Version 5 2 9 8 50 NCI Technologies 6 7 Customer Number Serial Number and MAC address From the Initial Setup Screen press the down arrow key six times to set customer number or check board serial
31. splay the previous page In addition to the above test results the unit will automatically authenticate into the BRAS and PING a pre programmed site The results of this process will provide a PASS FAIL indication on the 7 KEY and 5 KEY as shown below FAIL PASS FAIL PASS Should the 5 Key indicate a FAILURE depress the 5 Key to view the reason for the FAILURE in order to take corrective action NOTE a Failure will be denoted with an to indicate which parameter was not within specifications NCI 465 Firmware Version 5 2 9 8 10 NCI Technologies FEC correct errors and CRC uncorrected physical layer errors are shown If the far end supports G INP physical layer retransmission a count of the retransmitted frames will be displayed Depress the Down Arrow to display a count of the Errored Seconds and Severely Errored Seconds Should the 7 Key indicate a FAILURE depress the 7 Key to view the reason for the FAILURE in order to take corrective action NOTE a Failure will be denoted with an to indicate which parameter was not within specifications The following screen shows a good test and the additional information provided when the 7 Key is depressed From this screen the user can depress the Right Arrow Key to select a different site to PING as shown below To PING the GOOGLE COM site the user simply depresses the Enter Key NCI 465 Firmware Version 5 2 9 8 11 NCI Technologies The user can als
32. ss the down arrow key to program in ANI test numbers 5 1 2 2 Programming ANI Test Numbers This screen is where you access your ANI test numbers three numbers may be stored Pressing the return Edit key will allow you to program in a number once you have keyed in the number press the return OK key Once you have a valid ANI number programmed into the unit press the right arrow key Dial to start the test The progress of the call and ANI number will be heard through the units speaker NCI 465 Firmware Version 5 2 9 8 23 NCI Technologies To enter additional numbers you must press the left arrow key List to get to a blank entry then press the return Edit key to add another number You may enter up to three test numbers into the unit If you have three numbers programmed and you need to use a different number you must overwrite one of the numbers you have 5 1 2 3 Sending Tones on an Active Line Press the down arrow key access the Tone sending functions The left arrow key List allows you to select Trace or 1004 Hz tone The up arrow key ANI returns you to the ANI screen Pressing the right arrow key Send will start sending the requested tone you will see a status message Press the ESC key to return to the Send Tone screen 5 1 3 Quiet line Test Perform the following steps to initiate a Quietline test on a subscriber line Connect the test clips to the subscriber s line to be tes
33. ted NOTE For this test process connect the test clips looking towards the Central Office Ensure ground lead is connected to ground for ground resistance testing Power up the unit and depress the DMM Key The following screen will be displayed NCI 465 Firmware Version 5 2 9 8 24 NCI Technologies If the pair is a working pair the following screen will be displayed NOTE If the working pair does not have dial tone the following screen will be displayed to allow you to manual perform a DMM test to aid in troubleshooting the problem Depress the Right Arrow to initiate the DMM test If the screen displays Pair in service Press the right arrow key Test to initiate the test to the number displayed You may press the left arrow key List to display other pre programmed test numbers See Section Programming Quiet line Test Numbers for information on programming or changing test numbers PROGRESS STATUS MESSAGES The progress message will display until the Quiet line test is completed NCI 465 Firmware Version 5 2 9 8 25 NCI Technologies Once completed the following test results will be available Ground Resistance is 3 ohms ensure ground lead is connected to get this measurement Loop current is 31 mA positive current flow indicates Tip Ring reversal of test leads Longitudinal Balance is gt 75dB Press the right arrow key to proceed to the next set of results Power Influence Circuit No
34. test Depress this key to perform a DELT DOUBLE ENDED LINE TEST DELT St SEE SECTION 5 3 for information on tests performed for a DELT test Depress this key to perform an IP test INTERNET PROTOCAL TEST IP NOTE This test is performed automatically on power up when successful DSL sync is achieved Depress this key to perform an ETH ETHERNET TEST ETH test SEE SECTION 5 5 for information on tests performed for a ETH test or SECTION 4 6 for ETH Cable tests Depress this key to perform HPNA Coax VoIP IPTV tests SEE SECTION 5 7 for information on performing HPNA Coax VoIP IPTV tests VOIP IPTV TEST Depress this Key to Cancel a test or process NCI 465 Firmware Version 5 2 9 8 2 NCI Technologies Depress this key to setup up configuration information for the unit Depress this key to execute the retest CARRIAGE RETURN ENTER functionality or save data 1 2 Layout Top View The Following views depict a top view layout of the connectors on the NCI 465 RJ 11 Test Clip RJ 45 PC Network RJ 45 Ethernet Test Connector Connector Connector RJ 45 Protective Cover Kick Stand extended 1 3 Layout Bottom and Rear View The Following views depict a bottom and rear view layout of the NCI 465 E Rubber Boot Kick Stand closed Shoulder Strap Slot Speaker Charging Connector NCI 465 Firmware Version 5 2 9 8 3 NCI Technologies 1 4 Accessories The Follo
35. the Ethernet cable connected to the NCI 465 Status message could be xxf Short or xxf Cross or Snr Low or xxf Open Short indicates a short between the 1 2 conductor or 3 6 conductor Cross indicates a short between one of the conductors 1 2 with one of the conductors 3 6 In future a message to indicate this is a cross over cable will be implemented Depress the Down Arrow Key for additional information as shown below The above screen shows the performance of the Speed test with any Errors and or Jitter NCI 465 Firmware Version 5 2 9 8 34 NCI Technologies 5 6 Ethernet Testing Cable Test There are 3 different scenarios for testing Ethernet cables The first is with the cable connected to the outer Ethernet port of the test set and the other end of the Ethernet cable left open This method is known as OPEN test The second is with the cable connected to the outer port and the other end connected to a device such as a switch router or modem but not another NCI 465 This method is known as LINKED The third is with the cable connected to the outer port and the other end connected to the middle port of the NCI 465 This method is known as LOOPED 5 6 1 Open Cable Test Connect the cable you wish to test to the outer port of the NCI 465 Press the ETH 8 key to start the testing you will see the following screens The following screen will be displayed once the tests are complete No IP address is assigned and data r
36. when testing an open line and during the subsequent testing process battery is found then the line condition has changed and not open C If when testing an active line that had dial tone and subsequent testing detects a loss of Dial tone the following message is displayed D If when testing an active line and subsequent testing detects a loss of Battery the following message is displayed NCI 465 Firmware Version 5 2 9 8 54 NCI Technologies 8 Troubleshooting Table The following table will provide some troubleshooting steps you may use before calling for support Unit will not turn on Unit will not sync to any service Automotive charger does not work but AC adapter does work NCI 465 Firmware Version 5 2 9 8 Press and hold power key for two seconds Plug unit into a power source If Yellow power LEDflashes wait 5 minutes then power up If no power LED light up try a different power source borrow a different AC charger If no power LED light up arrange to return unit for repair Ensure the test cord is inserted correctly into the unit slide the metal retaining clip up push the test cord into the NCI 465 and slide the metal retaining clip down retest Try a different test cord from a co worker Arrange to return unit for repair Plug automotive charger into a 12 volt outlet and check for a red light on charger If not lit replace fuse in automotive charger with a new 6 amp fuse If red l
37. wing views depict the accessories for the NCI 465 Automotive Power Adapter User s Manual on USB Stick 100 240 VAC Power Cord NCI 465 Firmware Version 5 2 9 8 4 NCI Technologies go Protective carrying pouch 2 Turning the Unit On and Off 2 1 Notes on Batteries and Charging The NCI 465 uses new technology Lithium lon batteries A power control module ensures that the batteries cannot be overcharged or over depleted A discharge and charge test function is included to ensure the unit is performing up to standard throughout its lifetime See 6 8 Testing the Battery and Charging System for details on performing these test functions on the unit If the unit is fully discharged and you attempt to turn the unit on there may be some unexpected responses from flashing LED s to nothing appearing to happen Simply plug the unit into the charger and power on As with any modern electronic device running high technology battery systems there will be a period of time when the unit will not respond until a minimum charge is put into the batteries With the NCI 465 you will see the following message indicating this is happening The Yellow power LED will blink NCI 465 Firmware Version 5 2 9 8 5 NCI Technologies There will be 5 dots at the bottom of the screen as the charge is being put into the batteries the dots will be replaced with blocks A period of 5 minutes is required to get a minimum charge in the batter
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