Home

NiceLabel Enterprise Print Manager User Guide

Contents

1. an 46 Introduction Introduction Welcome To NiceLabel Enterprise Print Manager NiceLabel Enterprise Print Manager EPM is a web application used to remotely control the label printing process in an enterprise environment It is available as component NiceLabel Control Center products Managers can use EPM to oversee the events from NiceLabel workstations and printers Main features of Enterprise Print Manager are e Central print and event log information on printed labels executed actions errors etc e Central printing management printer status print job redirecting print job management print queues e Multi channel alerting and messaging services e File versioning revision control system and workflow control e Licensing and management of NiceLabel Control Center clients e Licensing and management of NiceLabel Automation This option is available with some NiceLabel Automation products e Licensing of Web printing users This option is available with NiceLabel PowerForms Web product About This Manual NiceLabel Enterprise Print Manager User Guide helps you set up and use this module to manage your NiceLabel printing solution The User Guide contains the following sections Introduction Introduces you to the NiceLabel Enterprise Print Manager EPM module Setting Up Enterprise Print Manager Learn how to set up EPM and configure its operation Using Enterprise Print Manager Discusses the user in
2. e Label Name Specifies name of the label file that was used for printing e Requested Quantity Specifies the number of label that were instructed to print e Begin Print Time Specifies the time when the data was submitted for printing e End Print Time Specifies the time when the print job was created e Printer Specifies name of the printer driver that was used for printing e Workstation Specifies name of the computer that executed printing e User Specifies name ofthe user that executed printing This can be user name defined in Windows AD or locally defined application user The Reprint function is also available on this page allowing you to reprint all jobs or a limited selection of jobs from a past printing event The reprint will be possible on printers which are visible to the workstation where the label file is located or if the file is located on the Document Storage Server to printers visible to the EPM Note When using the reprint functionality with remotely stored labels the label path should be entered in the UNC form VMhostname directorypath resource rather than a windows syntax with a mapped drive to avoid conflicts when the user is logged on under a different windows account from the one that performed the original print To reprint the job to another printer do the following 1 Click Label Print 2 Select Reprint in the left hand pane 18 NiceLabel Enterprise Print Manager User Guide Using EPM
3. 3 Selectthe range to be reprinted and the printer to use for the reprint and confirm your settings To see more label design related details such as label timestamp click the Additional Details option in the left hand pane Managing Printers Printers on a workstation can be accessed through the Print Management tab Expand a workstation by clicking on the Plus symbol to the left of the workstation name and the locally connected printers of the workstation will be displayed The list of printers connected to the workstation also features a list of commands The possible commands are Pause Resume and Delete All Documents and they are used to control or remove outstanding print jobs for the selected printer The status messages display the status of printers connected to the workstation If any printer is displaying an error status the name of the printer appears in a bright red color Important This table displays the momentary status of the print queues showing currently processed print jobs If you would like to see a list of print jobs that have been executed in the past see the History topic The following columns are shown e Print Jobs Number of outstanding print jobs in the selected queue is shown here e Paused Print queues can be paused to temporarily stop the printing and resumed to continue the print process If the printer is paused a checkmark is shown in this column e Offline If printer has been switched o
4. NiceLabel NiceLabel Enterprise Print Manager User Guide English Edition Rev 1312 2013 Euro Plus d o o All rights reserved Euro Plus d o o Poslovna cona A 2 SI 4208 en ur Slovenia tel 386 4 280 50 00 fax 386 4 233 11 48 www nicelabel com info nicelabel com Table Of Contents Table Of Contents 2 IntroducliOn i soo es soap oaov k ape PEN EE RERPER SO NBRYpe tod ER poen aS YE o coseveedesceaduawsee sede seeesscesasedscsassewseess 3 Welcome To NiceLabel Enterprise Print Manager eorrrnnnnrvnnrnnnnrrnvnvrrnnrnnnnennnnnrnnssennnrnnsevsnrnnnnsere 3 About This Manuale ees eed eee rte ra ee orte eter eee pee Fer ro ve revers ase AER e vera ore ve e Ed UE 3 Typographical Conventions rnnronnnnnnnnnennvnennrrrnnnernnnrnnnnrnnnnrnnnnennnrransnnnnrnnnnennnnnensenennnrnssessnnnnenseee 4 Setting Up Enterprise Print Manager ec eee eee eee eese eee eerte eee eee sese sesso s eee esee sesso seen 5 Installation Requirements e ee eene esee teen nnne innen neke nnno ooa ne E einen er naue EEROR eese aene uen 5 EPM Installation etre EIE ER Sink easiest 5 Configure Enterprise Print Manager sonnnnnnnovnnrrnnnnnnnnnennnenennrnnnsennnnrnnnsrnnnnnnnennvvnrnnassennnrnnsesnnnnnsee 6 Lapel SQrvices REID C HILL ICUEHEIS s 9 Configuring Authentication And Access Rights eornnnnronrrornrrrnvevrnnnrnnnnennnnrnnenernrrnnesernnrnnnnesennnnn 10 Configure
5. Archiving serune o eee erede ier eese REPRE EUREN E EUN ER EFE gre a vadeavd ERREA RESE 12 Using EPM rp 15 GOT OTA Mm H 15 Centralized Printing Control ssnnnnnnnnonnnrrnnnnnnnnrnnnnennnnnenenernnrnnssvnnnrnnnnnennnnrnnenesvrrnnnssvnnnennessennnnn 16 REPOS C 25 Storage Server Lake 27 ACUMINISUP AU ON si sissicssscccdssccccssovssssesesswiscesssseevecteesensovdesecses ETEO ESEESE SD SeS TSTS E SSES ESEESE 34 Alert Config FatlOni iioii ecce a Aaaa eea TOETAS AEOS paasa aE OARA ASR 34 Configuring Printer Groups errrnnnnnvvvrrnnnrrnvnvnrnnrnnnvennnnvenenssnnrnnsnvennrnnnnssnnnnravesevrrnnessvnnneneessennnnn 34 Configuring Versioning And Workflows cesses esee nennen nennen nnne nennen nnn 35 Managing Web Clients eooonnnnrrnooovnrrnnnnnrnnnnennnnennnrrnnennnrrnnnnsnnnnnennnssnnnrrnssennrrnnnnsnnnnnennnssnnnnsssseene 35 Global Variables IRR eR EE FUE eR TE SI der ERES EFE NER AAA cad gecenceeeseesos eddies 37 NIENETARTREIUIC MN E 38 Managing NiceLabel Automation Server sssscccceessscceeeeeeeseeeeceeesaeeeecesaaaeeceeeeeeeeseeeeenaeeeees 42 Technical SUPPOrtvecccccccccdscccsccccieciocscesecscesecsccsccssussvsscescescesseseesseioeioessascescesccescascescasceses 46 diui m
6. Help e gt m eg BB 2 bomi m ey Services Local Sa Indexing Service Indexes co Manual Local System use Services Manages I Started Automatic Local System Automatic Local System d Logical Disk Manager 5 Automatic Local System Aa Logical Disk Manage Pause Manual Local System Sy Messenger Resun Disabled Local System Sams Software Shado Restart Manual Local System Bo net Logon Automatic Local System Ry NetMeeting Remote All Tasks Manual Local System Aa Network Connections Refresh Manual Local System Sa Network DDE a Disabled Local System Sa Network DDE DSDM Properties Disabled Local System Sa Network I nratinn A Extended Standard Start service Label Services on Local Computer Help Mani ial Lacal Svstem Figure Starting Label Services service NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Configuring Authentication And Access Rights If security standards of your company require higher level of security to protect access to the NiceLabel Enterprise Print Manager EPM you can use the NiceLabel authentication feature When the authentication feature is enabled each user must authenticate before using the application Two configuration modes are available e Use Windows users In this case EPM will use the name of current Windows logged in user e Use NiceLabel users In this case EPM will prompt you for the username and password When you see the L
7. Up Enterprise Print Manager 5 Before the actual installation starts the wizard verifies if the prerequisite components are installed on the server For more information see topic Installation Requirements Note If you use IIS 7 or IIS 8 you must install IIS 6 Metabase Compatibility and IIS 6 Management Console before installing NiceLabel software See the NiceLabel Knowledge Base article KB168 for details 6 Adatabase NiceAN must be created during setup Setup searches for available Microsoft SQL servers in your network Select the appropriate Microsoft SQL server name and enter the instance name if it was set up with a non default name for example SERVERNAME SQLEXPRESS 7 Ifthe Microsoft SQL Server is installed on a remote computer and the user you are currently logged in doesn t have the necessary administrative privileges the install will ask you for administrative privileges for that remote Windows Server In this case enter the username password Note If you wish to install the EPM database to Microsoft SQL running in a Microsoft cluster you will need to install the database separately from the main EPM installation See the instructions in the Install Troubleshooting folder on the NiceLabel DVD Also see NiceLabel Knowledge Base article KB154 8 The installer will add two Windows users to the server where MS SQL is installed Local user accounts EPM USER and EPM DBADMIN will be created during this installation Th
8. can define custom permissions e Members of Administration profile are granted full access rights to all contents within the Document Storage To change the access permissions for the folder do the following 1 Make sure the user login is enabled in EPM 2 Open EPM and log in with user that has administrative permissions to Document Storage 3 Goto Document Storage 4 Selectthe folder for which you must change the access permissions 5 Clickthe button Permissions in the toolbar The Permissions dialog will open for selected folder 6 Select Use permissions defined per profile 7 Selectthe access permissions you want to grant per profile All users belonging to that profile will inherit the settings defined here 8 Enablethe option Change permissions when you want members of that profile to be able to change the access permissions for their profile themselves The users will have access to the folder and files as allowed by his profile 33 NiceLabel Enterprise Print Manager User Guide Administration Administration Alert Configuration Alert configuration in EPM is done with the assistance of a Web wizard The wizard guides you through all of the essential settings in 4 steps prompting the user to enter the needed settings for each of the alert types The steps of the wizard are dynamic and change depending on the type of alert being created as each of the alert types requires a different set of information in
9. in the Internet NiceLabel Enterprise Print Manager User Guide Administration For example to allow this user to log in from any IP in the range 192 168 0 1 192 168 0 254 you must define the range as 192 168 0 0 24 Note In development phase you might have the EPM installed on the same computer from which you will run the Web application Make sure to include either localhost or 127 0 0 1 in the list of allowed IP addresses so you can run Web applications Importing Clients For bulk upload of clients you can import them from the CSV file You must use the CSV structure as follows USERNAME PASSWORD WINDOWS USER EMAIL LOG PRINTING ACTIVITIES ACTIVE NUMBER OR LOGINS SOLUTION VARIABLES TPRIDLTER SampleUser password123 FALSE sampleUserGnicelabel com TRUE FALSE 1 sample folder sample solution slnz nw UAVEevre cedo dL WY UAVs luel nw LLI Var wala lee uvaner nw ny 192 168 0 1 10calhost 192 168 10 0 24 Deleting Clients You can delete client by client by clicking the Delete icon next to the client name For bulk delete of clients you can define the clients for deletion in the CSV file and upload it All defined clients will be removed You must use the CSV structure as follows SampleUser SampleUserl SampleUser2 Export Clients You can export the list of clients into a CSV file You can
10. settings are stored locally on each NiceLabel workstation by default Another option is to store the NiceLabel settings centrally on the Enterprise Print Manager EPM server If you want your settings to be stored locally select the Local radio button in the Settings location section Your NiceLabel workstation settings can be shared by other NiceLabel workstations in the network To do so upload your optimized settings to the EPM server by clicking the Store to Server button To download your workstation settings to another machine click the Retrieve from Server button on that machine Depending from where you opened the Configuration dialog the new settings will be effective when you click the OK button or at the next start of NiceLabel program If your company requires a strict settings enforcement policy for example all NiceLabel workstations should use the same language you can enable it by selecting Global Automatic synchronization NiceLabel will synchronize the most current settings with the EPM server every time you or your users start The NiceLabel software Note Most settings here can only be viewed but not changed if the current user does not have administrator privileges NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Label Services A service called Label Services is installed and started on each client after the NiceLabel application installation This service is monitoring the l
11. status checking option is disabled and Port conflict is shown To avoid this status each bidir printer should be attached on its own port or the bidir functionality should be disabled in the printer driver Note Two directional communication means the printing device responds to the printer driver reporting its status Because various printer manufacturers use different communication to the driver such communication stream for one printing device type might be misunderstood by another printing device type so it could lead to unpredictable conditions e Error error on the printer device Typical reasons for the error status are print head open out of paper out of ribbon etc e Not accessible EPM could not reach the printer in order to retrieve a status report Printer error statuses are reflected on the parent printer group or workstation If there is an error on the printer the whole printer group or workstation will be marked with the error To view printer groups or print queues click the Printer Groups or Print Queues links If you only wish to display the groups or queues with errors you can do so by selecting the Printer Groups with Errors or Print Queues with Errors Reports Reports In a networked enterprise environment cost management and work process planning are two of the main leverages toward achieving an acceptable level of productivity and output in order to maximize return on investments At the same time proces
12. the printing device an error has occurred e Deleting job has been deleted from the spooler e Deleted spooling process has been interrupted because the print job has been manually deleted from the print queue e Error error condition on the printer typical reason could be head opened on the printing device e Error Printing The error condition is due to a port conflict 21 NiceLabel Enterprise Print Manager User Guide Using EPM Paused this print job has been paused Printing print job is currently being printed on the printing device Printed print job has been successfully send to the printing device Restarting complete print job will be resent to the printing device Queued print job is in the waiting line in the spooler and will be sent to the printing device when it has finished processing the previous job Moved print job has been moved from one printing device to another This is particularly useful if a printing device fails during execution of a current job You can continue printing the rest of the labels on another suitable printing device Problemsolving EPM provides an accurate status of your printing environment and proactive notification in case of imminent problems When problem notification is received either from a predefined alert or from a user you can use the EPM interface for finding and solving possible problems This topic presents typical errors that you might encounter in your environ
13. use this feature to define clients in some other EPM or create a list of clients for backup purposes Global Variables Note This feature applies to NiceLabel PowerForms Web edition Global variables are shared between several Web printing users and solutions Global variables are defined outside the current solution and can be used between different solutions The locking mechanism takes care that each print request gets an unique value for the global variable Usually global variables are used as unique counters Each global variable has an unique internal ID number by which it is referenced in a solution Normally the global variables will be published from the NiceLabel Solution Architect You don t have to create global variables manually When you create the solution file the NiceLabel Solution Architect will analyze the selected label files and search for global variables If found the Deploy step will provide an option to publish global variable to EPM server To create a new global variable manually usually not needed click Add new global variable To edit the existing global variable click the pencil button The variable properties will show e ID This is the internal ID number If you create global variable manually make sure it matches the ID as defined in the configuration file of global variables on the design workstation See file GLOBALS TDB in NiceLabel System folder 37 NiceLabel Enterprise Print Manager User G
14. user name defined in Windows AD or locally defined application user Status Last known print job status The print job status will update through time to reflect the actual live status of the print job Submitted Specifies the date time when the print job was submitted for printing Printer Name Specifies name of the printer driver that was used for printing Label Name Specifies name of the label file that was used for printing Furthermore the Label Jobs section below lists the variables for the printed labels where applicable and the values of the variables that were used in the print job To display details about the printing event click the name of the module and Activity Details window will display Error History The Error History section provides an overview of logged printing errors in the system Each error is displayed with the information describing the type of error the module that returned the error the workstation and user that submitted the job which returned the error and the time of occurrence Clicking on one of the entries displays the information regarding the error Status Completed Module Created Workstation User Name Info basic error information Details detailed error information In addition the operation specific information is displayed ID unique error ID Module Severity Type Group Info Details 17 NiceLabel Enterprise Print Manager User Guide Using EPM Al
15. you activate NiceLabel client with Control Center license from EPM the icon to Document Storage is added to user s Favourites This shortcut becomes accessible in Explorer and every Windows file managing dialog box You can also open a link to the Document Storage using syntax V EPM server 8080 DavWWWR oot Access to Document Storage uses WebDAV protocol Previewing Labels You can preview the label files directly in the Document Storage without opening the label in designer To see the label preview do the following 1 Selectthe label file 2 Clickthe Preview button in the Toolbar You can also right click the label file and select Preview label in the context menu Getting File Properties You can obtain the file properties such as file name file type size creation and modification date name of last user that modified the file file permissions selected workflow for this folder workflow step in which the file is check out status and revision number To see file properties do the following 1 Selectthe file 2 Click the Get info button in the Toolbar You can also right click the file and select Get info in the context menu Revision Control System The functionality from this topic is available in NiceLabel Control Center Enterprise Document Storage implements the revision control system for the labels images and related files When enabled the system will allows user to work with revisions version of files
16. Adding Client Licenses To add licenses to your existing product for example add a License Pack with 10 additional client licenses do the following 1 Inthe Administration section go to Licenses 2 Select one of the products to upgrade 3 Click the Upgrade link and then select the Add licenses radio button Notice the Key Number and the Registration Number were already entered Now enter the License Pack Key Number that was issued for your License Pack If the computer has an Internet connection you can complete the activation by clicking the Automatic Activation button Activation Code will be generated and your License Pack will be activated 40 NiceLabel Enterprise Print Manager User Guide Administration If the computer where you started the upgrade procedure does not have Internet access do the following 4 5 6 11 12 13 Write down the Key Number License Pack Key Number and the Registration Number Write down the Activation web page address Go to a computer with Internet access and enter the Activation web page address in the Internet Explorer Enter the Key Number License Pack Key Number and the Registration Number Enter other user information when prompted Click on the ACTIVATE button to retrieve the Activation Code Write it down Go back to the computer where the EPM Upgrade License page is still open Enter the Activation Code Click on the Upgrade button to complete the activation proce
17. Enterprise Print Manager User Guide
18. You can also right click the folder and select Workflow in the context menu 3 4 Select the folder for which you would like to enable workflow control 5 6 Select the option you want to enable for the folder 31 NiceLabel Enterprise Print Manager User Guide Using EPM e Use workflow from parent folder Select this option if the parent folder has defined the same workflow that you intend to use The workflow logic is inherited from the parent folder When you change the workflow on the parent folder the change will propagate to the current folder as well e No workflow Select this option if you want to disable workflow control for the current folder e Choose workflow Select this option to define workflow for the current folder Limiting Approving Privileges to Selected Folders Only users that are members of the Approver profile can execute the approval process They can change the file step from Request approval to either Approved or Rejected or any other step defined for the selected workflow Besides being member of the Approver profile the users must also have access permissions to the files inside Document Storage You might have a situation where only one approver can work with files in some folder Or you want to allow the approver to work with files in Folder1 but not with files in Folder2 By default being member of Approver profile grants him access to all folders The solution is to disable file access to entire A
19. above the contents area The Toolbar mimics the ribbon functionality with the intuitive icons e You have to upload the files into the Document Storage before you can use them e You can organize files into folders e You can select the item display mode from icon to list view e You can preview all label files The image preview will show in a dialog box e You can right click the items to execute commands upon them and see their properties The commands in the Toolbar can change if you enable EPM functionality that is not enabled by default such as the versioning revision control system workflows and access permissions Note You need NiceLabel Control Center Enterprise product to have support for versioning and workflows 27 NiceLabel Enterprise Print Manager User Guide Using EPM You can also right click folder and files and use commands in the context menu Accessing Files Accessing files for remote users You can use EPM s Web interface to interact with files inside the Document Storage This is the access method if you want grant access to Document Storage to users connecting from external locations such as Internet In this case make sure to enable your firewalls and proxy servers to allow inbound connection to the EPM server Accessing files for local users Local users can also use EPM Web interface Or they will use their favourite file manager such as Windows Explorer to access file in Document Storage When
20. approval steps are based on the selected workflow type The hierarchy of the steps and allowable next steps are pre defined for each workflow When the file is uploaded in the Document Storage in the workflow enabled folder the initial state is Draft When the designer is confident about the file he moves the file into the next step Request approval If configured the responsible approvers are notified by an email that the file needs a review The approval can either Reject the file which notifies the designer that changes are needed Or the approval can move file into Approved step Each workflow defines the available step and transitions from one step to another When approved the file becomes visible to print operators print only users members of the Operator profile If you select the workflow Label production workflow the following steps are available e Draft e Request approval e Approved e Rejected If you select the workflow Two step approval the following steps are available e Draft e Request approval e First approval e Approved e Rejected If you require custom workflow for your approval process please contact NiceLabel representative Custom workflow can be added to your EPM Enabling Workflows To enable workflows do the following 1 In Administration tab select Versioning and Workflow 2 Enable Enable workflows for document storage Go to Document Storage tab Click the Workflow button in the Toolbar
21. chain of events If you click on any event in the chain you can see its details 44 NiceLabel Enterprise Print Manager User Guide Administration E NiceLabel Enterprise Print Manager P administrator Sign Out Help OE Eee Ge esse History BERG de SE Merete MAT TT UE TT History Activity details View activity details run job or reprint the job to another printer gt All Activities gt Printing I lt gt ON 1 Details Trigger Label Print gt Errors Status Completed gt Alerts Module Automation Created 5 16 2013 11 54 14 AM Workstation SASO7 User Info Trigger Dynamic CSV with 2 line header was executed Details File which executes the trigger is C Samples Automation CSV with 2 line headerF75 TEP77319022891 001 001 dat C 2006 2013 Euro Plus www nicelabel com All rights reserved Version 6 1 0 9107 Figure NiceLabel Automation Event Details 45 NiceLabel Enterprise Print Manager User Guide Technical Support Technical Support Online Support You can find the latest builds updates workarounds for problems and Frequently Asked Questions FAQ on the product web site at www nicelabel com For more information please refer to e Knowledge base http kb nicelabel com e NiceLabel Support http www nicelabel com support e NiceLabel Tutorials http www nicelabel com Learning center Tutorials e NiceLabel Forums http forums nicelabel com 46 NiceLabel
22. curs the alert sends a notification to the addressee and the alert event is logged in the History section For more information on the event log see History Configuring Printer Groups Note The feature is available in NiceLabel Control Center NiceLabel Automation Pro and NiceLabel Automation Enterprise The printer group configuration section in the Administration section of the EPM allows the user to create and modify printer groups To create a printer group e Click Add new Printer Group on the menu in the left hand area e Enter the name ofthe printer group and a brief description of it To add printers into a printer group e Click the Plus icon in front of the group name to expand it e Click Add Printers under the group name in the list area 34 NiceLabel Enterprise Print Manager User Guide Administration e Choose the workstation to which the printer that you are adding is connected select the printer and click on Add Printers e You can select several printers on multiple connected workstations and then click on Close The Printer group is not configured and ready to use For more information on centralized printing management and printer groups see Printer Groups Configuring Versioning And Workflows The functionality from this topic is available in NiceLabel Control Center Enterprise The Versioning and Workflow section allows you to enable the built in support for revision control system and support for workflo
23. e EPM web page will use impersonate the user EPM USER to connect to the database 9 EPM archives its database regularly You can decide whether the database will be archived on a daily or weekly basis Note The average 100 000 sized print job takes around 150 Megabytes of space in the EPM database It is recommended to enable daily archiving if such an amount of daily print jobs are regularly executed in your environment You can change the archiving settings at any time after installation 10 Afterthe installation completes click the Finish button and EPM will open in the browser Configure Enterprise Print Manager NiceLabel settings on a standalone client are changed and stored locally on each workstation In an enterprise environment however there might be a need to change all relevant settings centrally NiceLabel client settings together with NiceLabel Enterprise Print Manager settings can be managed on the server To open the Enterprise Print Manager Configuration utility click Start All Programs NiceLabel Enterprise Manager Utilities EPM Configuration Note You need to use an account with administrator privileges to be able to change all settings in the Enterprise Print Manager Configuration utility Click Monitor Events setting under the Enterprise Print Manager heading in the left column Here you can select which event types occurring on the local machine are logged to the Enterprise Print Manager database Print Eve
24. e lease expires the application will stop running and you must renew the license by switching off this option and re connecting to the EPM The off line license expires after 15 days Note For more information about License Manager please refer to NiceLabel PowerForms Desktop user guide Managing NiceLabel Automation Server NiceLabel Automation products are installed and managed on their own machines using its own GUI interface Automation Manager a desktop software You can also manage the Automation server from the EPM but this Automation server must be activated from the EPM Essentially you have to activate NiceLabel Automation license inside EPM not in the NiceLabel Automation locally NiceLabel Automation Easy product cannot be managed from the EPM you have to use NiceLabel Automation Pro or NiceLabel Automation Enterprise Note The EPM does not show the Automation tab until NiceLabel Automation license s have been activated in the EPM You can do the following in the NiceLabel Enterprise Print Manager e Manage triggers already loaded in the NiceLabel Automation server e Monitor events coming from the NiceLabel Automation server To manage NiceLabel Automation from the EPM go to Automation tab in the EPM 42 NiceLabel Enterprise Print Manager User Guide Administration Note To be able to manage the Automation server the Windows where Automation is installed must allow the incoming connection to the NiceLabel Automatio
25. eLabel Enterprise functionality for example upgrade your NiceLabel Control Center Pro to NiceLabel Control Center Enterprise do the following 1 Inthe Administration section go to Licenses 2 Select one of the products to upgrade 3 Click the Upgrade link 4 Notice the Old Key Number and the Registration Number were already entered Now enter the Upgrade Key Number that was issued for your product upgrade 5 Ifthe computer has an Internet connection you can complete the activation by clicking the Automatic Activation button Activation Code will be generated and your upgraded product functionality will be activated If the computer where you started the upgrade procedure does not have Internet access do the following 6 Write down the Old Key Number Upgrade Key Number and the Registration Number 7 Write down the Internet activation web address Note The activation web page address to upgrade your existing NiceLabel product is provided on screen 6 Gotoacomputer with Internet access and enter the Activation web page address in the Internet Explorer 7 Enter the Old Key Number Upgrade Key Number and the Registration Number Enter other user information when prompted 8 Click on the ACTIVATE button to retrieve the Activation Code Write it down 11 Go back to the computer where the EPM Upgrade License page is still open 12 Enter the Activation Code 13 Click on the Upgrade button to complete the activation process
26. elect Get info in the context menu 3 Click View file log Workflows The functionality from this topic is available in NiceLabel Control Center Enterprise EPM allows you to enable workflows next to the revision control system versioning Workflows allow you to enable another level of quality control in the label printing process A workflow consists of a sequence of connected steps which are controlled by the workflow logic There might be one or more possible steps from the current step Every workflow has a start step and the final step Using a workflow you can track the status of the label file EPM is available with two predefined workflows e Label production workflow This workflow enables the classic draft request approval approved rejected document lifecycle e Two step approval This workflow enables the two level approval process Before the document is approved two independent approvers must review the document and approve it The step Approved is the final state for the file Labels cannot be used in the production until they are approved The members of Operator group or any user with print only permissions will only see the files that are in Approved step The designer can start working on the new revision of the label file but the file will not be visible to print only users until the new revision reaches the Approved state 30 NiceLabel Enterprise Print Manager User Guide Using EPM Approval Steps The
27. erprise Print Manager installation you can decide whether the database will be archived on a daily or weekly basis Note For example 100 000 average sized print jobs take around 150 Megabytes of space in the EPM database It is recommended to do database archiving after every 100 000 to 200 000 print jobs or simply enable daily archiving if such an amount of print jobs per day are regularly executed in your environment To change the archiving settings use the Configure Archive Task in the Enterprise Print Manager Configuration utility To open the NiceLabel Archiving dialog do the following 1 GotoStart All Programs NiceLabel Enterprise Manager Utilities EPM Configuration to open the Enterprise Print Manager Configuration utility 2 Selectthe Archiving page in the Enterprise Print Manager group of settings The default archiving time is displayed Click Settings to view or change the Archive Task details 12 NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Enterprise Print Manager Configuration E n x Error configuration Log file User rights and access Enterprise Print Manager Monitor events Archiving will be performed At 1 00 on the first Sat of every month starting 11 10 2010 Archiving preferences Your automatic archiving preferences are displayed below You can change your preferences by clicking the button below Monitor print jobs NiceLabel Pro Des
28. erts History All printing activities in NiceLabel applications are reported as events Certain event types are more important than others for example errors To be able to react quickly it is important to be notified as soon as errors happen You can enable the NiceLabel Enterprise Print Manager to issue alerts with different notification options Alerts are created based on module error type or severity Based on error importance or communication capabilities of the environment alert action can be an SMTP email Net Send message RSS 2 0 Feed or an SMS message The Alert History section provides a list of issued alerts in the printing system All alerts are displayed and the information available depends on the type of alert that was issued Clicking on an alert displays more detailed information about the alert s status as well as a link to the event that triggered the alert For more information about creating and configuring alerts see Alert Configuration Activity Details The activity details page displays more information about the selected activity The label jobs are listed below and the jobs can be run or ever reprinted This page displays detailed information about the selected printing event Next to the information from the Printing History page the following information is specified e Status Last known print job status The print job status will update through time to reflect the actual live status of the print job
29. erver 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 e Microsoft NET Framework Version 4 0 e ASP NET AJAX Extension e IIS 6 or IIS 7 or IIS 8 If you use IIS 7 or IIS 8 you must install IIS 6 Metabase Compatibility and IIS 6 Management Console before you can install the software See NiceLabel Knowledge Base article KB168 for details e Database Server Microsoft SQL Server 2005 Microsoft SQL Server 2008 Microsoft SQL Server 2012 Express versions also supported e Display 1024x768 or higher resolution monitor EPM Installation You have received the installation CD in the product package When you insert the CD in your optical drive the menu application will start automatically Note You must be logged on the server with administrative rights to be able to perform the software installation To install the NiceLabel Enterprise Print Manager do the following 1 Toensure complete installation close all open applications before installing the software 2 Insert the NiceLabel DVD An installation window will open automatically Note If the installation wizard does not start automatically go to the main CD directory of your NiceLabel DVD and double click the START EXE file 3 Clickthe option Install NiceLabel Product 4 Click the option NiceLabel Enterprise Print Manager The installation of NiceLabel Enterprise Print Manager will start NiceLabel Enterprise Print Manager User Guide Setting
30. f Windows authentication Desktop Colors Manage Application authentication Settings C Mixed Windows and Application authentication MiceForm Form design us Enterprise Print Manager EPM cannot use mixed authentication If mixed mode is chosen EPM will Fall back to Windows MiceLabel Automation aer Settings Production settings NiceMemMaster Test string TN OK Cancel Apply Help Figure NiceLabel Authentication mode Note Changed settings need to be saved in the EPM configuration database For more information please refer to Configuration Settings location sub topic Configuring Access Level to Applications In EPM the profiles define user access permissions to be able to run different applications or define the access level to the application For example members of profile Author can use label and form designer with all functionality but have limited access to management features in EPM To configure access permissions to files within Document storage see topic File Access Control EPM is available with some pre defined profiles but you can create your custom profiles Some pre defined profiles e Administrator Can do everything in the EPM including access to the configuration e Approver Has access to designers but has limited access to EPM e Author Has access to designers but has limited access to EPM Sees all revisions of the files in Document Storage e Operator Doesn t ha
31. ff this is signalled with the checkmark in this column e Native Driver A checkmark in this column means that the printer is using a NiceDriver a driver written specifically for this model of thermal printer e Network T typically printers are attached locally to the parallel serial or USB port on the workstation If a network shared printer is used by the workstation it is marked with a checkmark in this column e Shared If your local printer has been shared for concurrent use by other workstations this fact is represented with a checkmark in this column e Status print queue status is displayed here For list of possible statuses and their explanation see the Viewing Printer Status topic Clicking on the Plus icon of an individual printer in this display opens a further table which lists the print jobs for the current printer These can be paused resumed deleted or moved up or down in the priority list Note Some network attached printing devices can be managed through a web based utility If a particular print queue is shown with the grey coloured text it represents a link to such a utility If you click on this link a new browser window will open showing the printer s management web page 19 NiceLabel Enterprise Print Manager User Guide Using EPM Managing Print Queues To manage jobs waiting in a particular print queue within Print Management click the Plus icon next to the printer name A list of all print
32. inside the first group It is possible to add more than two groupings for the print jobs display This report is primarily intended to be used as exported data and it offers the choice between exporting the data to Excel or in CSV format All Errors Report The All Errors Report is a spreadsheet report of all errors logged by the EPM It allows the user to view all errors for a certain time period and then limit the results to individual groups The first selected group displays a drop down category of data and when a second group is selected it appears as subcategories inside the first group It is possible to add more than two groupings for the print jobs display This report is primarily intended to be used as exported data and it offers the choice between exporting the error data to Excel or in CSV format Storage Server Document Storage Enterprise Print Manager offers the Document Storage feature which is a shared file repository on the server where users can store and retrieve their files While the basic functionality may resemble a shared location on a network this storage is on a web based application It can be shared to a much broader public and accessible from anywhere in the world not limited to local area network Document Storage supports all file extensions not just NiceLabel related file types Working with the Document Storage You can control the items in the Document Storage using the commands in the Toolbar
33. ion 6 1 0 9107 Figure EPM System Overview Centralized Printing Control History EPM offers a detailed history log of all events in the printing system and a flexible sorting and filtering system which assists you in finding the events that you re interested in The events can either be displayed on a single list or split into the following categories e Printing all events directly related to print jobs e Errors printing errors e Alerts issued alerts Printing History The Printing History page displays the list of past printing events Each event includes information regarding the source application of the print job the workstation and user that initiated it which printer it was executed on when the event took place as well as the status of the action The Printing History offers a comprehensive log of all printing activities performed in the past The powerful filter enables you to either choose from a preset selection of past timeframes to choose from or an advanced filter where you can accurately pinpoint the printing jobs you re interested on the basis of their information Clicking on one of the entries displays the information regarding the printing job e Module Specifies name of the application that printed labels e Workstation Specifies name of the computer that executed printing 16 NiceLabel Enterprise Print Manager User Guide Using EPM User Specifies name of the user that executed printing This can be
34. jobs in the selected queue is shown in the bottom under the printer name Each print job condition is described in several columns of a table Columns have the following meaning e Name This is the file name of the label designed and printed with the labelling application e Owner This is the user who submitted the print job e Pages Specifies number of pages sent to the printing device e Quantity Specifies number of times the selected label will be printed e Paused If the printing procedure has been paused the checkmark will be shown here until the job has been resumed e Printing Print job is currently being printed on the printing device e Submitted Date and time when the print job has been submitted e Priority Jobs with high priority are printed before other jobs with normal or low priority To manage a particular print job place a checkmark in front of the job You can execute the following actions on the selected job e Pause and resume the job e Delete the job e Move print job to another printer in case the original printer is overloaded or stopped e Move the job higher or lower in the priority list Important For this functionality logging to Local MS Access database feature must be enabled in the NiceLabel Configuration of the workstation where the print job was issued Managing Workstations The Print Management tab displays a list of workstations accessible by the EPM The basic workstation information disp
35. ktop Colors Settings Settings NiceForm Form design NiceLabel Automation Settings Production settings NiceMemMaster Test string x Cancel Apply Help Figure EPM Archiving You can manage the following Archive Task details e Task Name Name of the Archive task cannot be changed e Run By default the task runs weekly for an environment with a lot of printing activity it is recommended to change this setting to Daily e At Time of the day when the task runs e Every Day ofthe week when the task runs if Weekly is selected e Action Select Archive if the database should be archived and deleted or Delete if no archiving is needed and the older database records should simply be deleted e Items older than days Minimum age of database records in days to be archived or deleted e Archive path Folder where the archive file will be stored e Archive file name Name of the archive file where the database records will be archived into e Append Date and Time to file name By default date and time is appended to each archive file Remove this checkmark if you do not need the time stamp 13 NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Configure Archive Task Enterprise Print Manager Archiving Saturday v Figure Configure Archive Task settings 14 NiceLabel Enterprise Print Manager User Guide Using EPM Using EPM General Enterprise Prin
36. layed in the table includes currently queued print jobs date and time of the last printed job and the status of the workstation s locally connected printers Note If one of several locally connected printers is reporting an error the workstation s status will display a warning icon Only if none of the locally connected printers are reporting any status errors the workstation s status will be marked with a green indicator A yellow alert indicator is displayed if insufficient information is provided and a final status cannot be declared Click on the Plus symbol before the workstation for which you wish to manage print queues All printers connected to the selected workstation are displayed in a subordinate table This section lists all locally connected printers but does not list shared printers The maximum number of printers displayed at once is 5 and if the number of locally connected printers on the workstation exceeds 20 NiceLabel Enterprise Print Manager User Guide Using EPM 5 the bottom of the printer list features a page selector where you can choose to display the sixth and consequent printers Expanding the view of a printer by clicking on the Plus symbol to the left of it displays the current print queues for that printer Printer Errors Printers with errors can be displayed separately for both the Managing Print Queues and Printer Groups sections Click the Print Management tab and then Print Queues With Errors o
37. low him to log in Once the user is active he can log into the Web Printing site and run his solution Once the user is active one license is taken from list of available Web printing licenses The Web printing user can log in from one workstation at a time If the same user logs in on another workstation the first login is cancelled and session logged off Number of logins This setting allows you to set the number of concurrent users using the same account All these users will run the same solution Each user requires a license If all assigned licenses are in use nobody else can log in with this account After the client stops using the solution his session will expire in 8 hours During this time the license cannot be occupied by another user When you allow one login per account the user can login just from one machine If the user tries to log in from another machine the session for the first user gets disconnected IP filter Enter the list of IP addresses from which this client can log in and run the solution If the client tries to log in from non authorized computer the access will be denied If you want to allow the client to login from any computer leave this list empty You can provide multiple IP addresses either every address in a new line or delimited by semicolon character To provide ranges of IP addresses use CIDR notation You can convert subnet mask notation into CIDR notation with the help of online calculators found
38. ls link If there is no Error Event just an ordinary Event the Job Details should be inspected about the Print Job status and separate label statuses if several labels have been printed inside printing batch for example if counter has been used If there was no Error Event the printing device status should be inspected Printing gt Print Queues gt Workstation NiceLabel Enterprise Print Manager User Guide Using EPM Resolution paths Steps 1 to 4 can be used to track down possible problems 1 5 or 6 Step 5 can be used to track down possible problems 2 3 or 4 Problem Resolution Flowchart To find out if your printing environment has an error and to pinpoint the reason please follow the problem resolution flowchart from top to bottom 23 NiceLabel Enterprise Print Manager User Guide Using EPM NiceLabel Enterprise Print Manager User Guide Using EPM Figure Problem resolution flowchart Viewing Printer Status You can diagnose the printing device status by observing the Status column while Managing Printers Depending on the printer condition this column might report any of the following statuses e Ready printing device is prepared for printing e Paused printing device has been temporary paused To continue printing click the Resume link e Printing the current print job is being printed e Port conflict when two or more bidirectional bidir printers are connected to the same port
39. ment Recommended steps are given that you or your printing administrator could take to solve the errors Possible problems 1 a Bo Error during printing printing has been executed from labelling application but the label is not printed Error on printing device out of labels out of ribbon head open etc Printer status paused off line printer turned off etc Network error networking cable not connected networking infrastructure error etc User error printing the wrong label or to the wrong printing device User action user deletes the print job from the spooler or NicePrintQueue etc Steps for problem resolution 1 22 In case a user has reported a problem and alerts are in use the EPM administrator should first check the status of his alerts and alerts defined by other users Alerts History If an alert has been received the administrator should click the Error Event link If no alert has been received the administrator should search for an Event of type Error Events Errors Error Event Log will open Useful help here can be filtering and sorting feature of EPM In the Error Event Log details about error workstation date and time are shown together with a link to that particular Event In the Event Details window the administrator gets information about the module from which the printing has been issued label details and possible links to other error events Also here is the Job Detai
40. n Service The default port is 56415 TCP If you have changed it in the configuration use your custom port e NiceLabel Enterprise Print Manager eee Eee eee se Se dis A Automation Ese den Automation Trigger List Here you see all servers connected to EPM To manage triggers defined on a server click the server name in the list gt Trigger List Select server gt Events Server PC ITD PETI FASTANDBY PRENOSNIKDELL SASA M 4123455978 b bl Displaying page 5 of 8 items 21 to 25 of 36 Select Trigger WSiop gt Start Started Configuration Type Name m Dynamic CSV cg File Dynamic CSV with 2 line header DL Oracle XML aG Web Service Oracle XML Web Service rH Oracle XML a SAP RFC Oracle XML HTTP r Oracle XML GHFile Oracle XML File rH Oracle XML YH TCP IP Oracle XML TCP IP C 2006 2013 Euro Plus www nicelabel com All rights reserved ersion 6 1 0 9107 Figure Control Automation in EPM Manage Triggers You will see a list of all NiceLabel Automation server currently connected to EPM To manage triggers events or preferences of a particular server click the server name in the list Each trigger is listed in a separate line consisting of the following columns e Started Specifies the current running status of the trigger e Configuration displays the name of the configuration from which the trigger has been loaded e Type Displays the type of the trigger e Name Displays the name of the t
41. n the Web the administrator must define them inside EPM and assign the solution to them All user management for Web printing users is handled in this tab Adding Clients To add new Web printing user click the Add new client then define the properties e Username This is the user s name It is not case sensitive 35 NiceLabel Enterprise Print Manager User Guide Administration 36 Windows user If you select the user as Windows user you do not have to enter the password In this usage scenario the user will not manually log into the Web Printing site using login dialog box Instead he will log in some existing Web application that will later send user credentials to Web Printing site The login is handled by the existing application For more information about integration of Web Printing site into existing software see the NiceLabel PowerForms Web Installation Guide Password EPM will allow you to enter simple password but make sure to use password of sufficient complexity even more if you will open the Web Printing site on the Internet E mail The user s email Not a required information Solution Browse for the solution file uploaded in the Storage Server in this EPM server You can define the user without specifying the solution name but before the user can log into the Web Printing site the solution name must be defined To create a solution file use the application NiceLabel Solution Architect see the NiceLabel PowerFo
42. nge and primary grouping are selected the page displays a bar graph representation of printing activity for the selected primary grouping It is possible to display the comparative error totals for the following categories e Printers e Workstations e Printer Groups e System Users e NiceLabel Users e Solution name Compare Workload Report The Errors Report provides a graphical comparison of label printing workloads for individual segments of the system in a given time period Once the date or date range is selected the primary grouping should be set Once the Compare By grouping is selected select the individual members of the group and add them to the chart by clicking on Add to Chart This process can be repeated for as many individual segments as there are in the system Note It is not possible to compare members of different primary groupings It is possible to display the workloads for the following categories e Printers e Workstations e Printer Groups e System Users e NiceLabel Users 26 NiceLabel Enterprise Print Manager User Guide Using EPM e Solution name All Print Jobs Report The AII Print Jobs Report is a spreadsheet report of all print jobs logged by the EPM It allows the user to view all print jobs for a certain time period and then limit the results to individual groups The first selected group displays a drop down category of data and when a second group is selected it appears as subcategories
43. nts Error Events and Automation Activity is logged by default NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Q9 Enterprise Print Manager Configuration Error configuration Log file User rights and access Enterprise Print Manager Monitor events Monitor print jobs Archiving NiceLabel Pro Desktop Colors Settings MiceForm Form design NiceLabel Automation Settings Production settings NiceMemMaster Test string Figure Configuring events to be monitored In the Monitor Print Jobs section in the left column you can decide whether local print jobs are reported to the Enterprise Print Manager EPM print job log or not When the client machine gets a license from an EPM server the print job logging to server will be enabled NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Enterprise Print Manager Configuration n x General Print Job Monitoring Error configuration Te amp You can choose to log Print Jobs to the Enterprise Print Manager Log File K User rights and access Enterprise Print Manager Monitor events IV Enable Print Job Logging to Server Archiving NiceLabel Pro Desktop Colors Settings NiceForm Form design NiceLabel Automation Settings Production settings NiceMemMaster Cancel Apply Help Figure Configuring print job monitoring Configuration Settings Location All Configuration
44. number The sequence of 25 characters provided with the NiceLabel software e Registration number Unique number generated during the activation process The registration number validates the entered software key e Activation code Issued on the Activation web site The activation code activates the NiceLabel software on your computer To activate the licenses in the Enterprise Print Manager server do the following 1 Open the EPM and click the Administration tab then choose Licenses subsection Select the Activate new product link 2 Onthe Activation page enter the required customer information and the Key Number that was delivered in your product package 38 NiceLabel Enterprise Print Manager User Guide Administration es SNE NiceLabel Enterprise Print Manager administrator Sign Out Help L Ne au MES EIE EUER IESU E CES EC SIE AE 9 Administration Administration Activation Enter the required customer information and the key number delivered with your product package to activate it gt Alerts gt Printer Groups 1 User Information gt PowerForms Web Clients Name gt Global Variables Company gt Versioning and Workflow RUGS EAE gt Licenses Address line 2 Zip or Postal Code City Country choose your country zl E mail Key Number Required Next C 2006 2013 Euro Plus www nicelabel com All rights reserved ersion 6 1 0 9107 Figure NiceLabel EPM Acti
45. ocal printer and its print job status that results in the local job log Printer and job statuses are also sent to the NiceLabel Enterprise Print Manager where the central print job log is updated The print job log contains accurate information about the printed jobs and printer statuses Note Label Services service is using the TCP IP ports 6758 and 6759 to communicate with NiceLabel Enterprise Print Manager and NicePrintQueue modules You need to ensure that any firewall applications installed on NiceLabel workstations allow this communication so NiceLabelclient can report print jobs to NicePrintQueueand EPM You can control this service manually by using the Service Manager The Label Services supports following functionality that is not available if the service is stopped e Advanced Printing feedback from windows print spooler about print job progress is written to NiceLabel log file e Communication between NiceLabel client and NiceLabel Enterprise Print Manager is active sending print job event information from client to EPM e Print Queue Manager can be used If any of the mentioned functions are not available you can check the Label Services status on the NiceLabelworkstation Open Administrative Tools in the Control panel and double click the Services icon To start the service right click on the Label Services service in the right pane and select Start Its status will change to Started Ma 5 Services File Action View
46. ogin dialog box when opening EPM you have to provide the user credentials If you have troubles logging in contact the EPM administrator Enabling Authentication To enable the NiceLabel authentication feature do the following 1 GotoStart All Programs NiceLabel Enterprise Manager Utilities EPMConfiguration to open the Enterprise Print Manager Configuration utility 2 Selectthe User rights and access page in the Enterprise Print Manager group of settings 3 Click the Authentication Mode button to open the Authentication mode dialog 4 Select one of the possible authentication modes e Windows authentication using Windows authentication system e Application authentication using NiceLabel users groups and profiles for more information please refer to NiceLabel Pro User Guide Note Default NiceLabel Administrator password is NICE e Mixed Using either entities created in Windows and in NiceLabel application Mixed mode cannot be used with Enterprise Print Manager 10 NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Enterprise Print Manager Configuration O x Error configuration Log file wa er User rights and access Change authentication mode by clicking on the button Enterprise Print Manager Authentication Mode a 2 xl Monitor events Monitor print jobs Authentication mode Aut Authentication Mode Archiving None NiceLabel Pro User con
47. order for it to be processed The 4 alert types are e SMTP Mail to receive an Email alert you need to define the SMTP server and provide the user name and password to connect to this server If you want to use SMTP on the custom port add the port number after the server name such as server 587 e Net Send In a domain environment you need to enter the domain name user name and password in the additional settings If the computer is not in a domain environment you need to enter credentials for a user account with appropriate rights for sending the Net Send messages Enter the name ofthe computer that should receive the message and optionally the name of the computer from which the message is sent User that was defined in the additional setting should have privileges to send alerts from that computer e RSS 2 0 Feed this alert type is actually a link to the feed Here you are creating a definition for only those alerts that you or another recipient wish to see in the RSS feed reader of your choice e SMS via Clickatell Gateway SMS message is sent through Clickatell SMS Gateway http www clickatell com To send SMS alerts you need to open an account with them and purchase a certain amount of credits When you register with Clickatell you get 10 credits for free Once the alert configuration is completed the alert is saved and activated and it monitors the system for errors which it is set to report Once an error oc
48. pprover profile and then allow access case by case by adding users to other profiles that have file access To limit the approver to particular folder do the following 1 2 10 11 12 13 14 15 on Ag Ft tw In EPM Configuration select User rights and access then click User Configuration Click Add profile Type in a name of a new profile such as AccessFolder1 Click on Members tab Add the user who will have the approving right on the Folder1 Click OK Double click the Approver profile Make sure the user is member of the profile Now the user is member of both profiles AccessFolder1 and Approver Make sure the user login is enabled you must select either Windows or Application authentication Close EPM Configurator Log in to EPM as administrator Click on Document Storage tab Right click the Folder1 folder Select Permissions Note You will see Permissions option only if you have EPM login enabled For Approver change permission to None For AccessFolderi change permission to Read Write Files in folder Folder can only be approved by this user and no other member of the Approver profile Assigning State to File 32 NiceLabel Enterprise Print Manager User Guide Using EPM Each file in the workflow controlled folder must be assigned with a state The state identifies in which workflow stage the file is currently in When you upload a new file or enable workflow in the existing folder
49. r Printer Groups With Errors The Print Queues With Errors page displays all workstations where one of the locally connected printers is reporting an error in its print queues The Printer Groups With Errors page displays all printer groups which contain a printer that is reporting an error in its print queues Printer Groups The Printer Groups section of Print Management offers insight into printer groups and statuses of the printers they contain The printer group is a user created organizational concept which offers an abstract layer of insight into the status of the printer fleet Printer groups can be created at will and all printers accessible by the EPM can be added to them regardless of the workstations they re locally connected to To create or edit printer groups open the Administration tab Click on the Configuring Printer Groups subsection and a list of current printer groups will open If no group entries are displayed in the list there are no created printer groups and you should create a new one Print Job Statuses The possible print job statuses are e StartSpooling print job has started to be sent to the printing device e Spooling print job is being sent to the spooler e PartiallySpooled part of the print job has been sent to the printing device rest of the job is still being processed e Spooled print job has been sent to the printing device without errors e SpoolFailed while print job has been sent to
50. riger Trigger is not active if it does not show a green check mark in the Started column To stop or restart a trigger select the trigger and click the Stop or Start button in the toolbar Monitor NiceLabel Automation Events 43 NiceLabel Enterprise Print Manager User Guide Administration Click on the Events link on the left part of the EPM screen to see the NiceLabel Automation events Those are the same events as displayed in the main events view History tab The only difference is the events here are filtered for the selected NiceLabel Automation View Event Details To see details of a particular event just click it A new page opens within History tab displayin the event details Type event type Module module that issued this event Status event status Created date and time when the event was created Event Group for example database errors printer errors Event Severity success information warning error or question Info information about the reason for this event for example the trigger or the label file which was printed Details other possible details Error Id Nice user if Nicelabel authentication is enabled the NiceLabel user working with the application at the time of event System user logged on Windows user In the lower part of the Event Details page Event History heading shows the parent event s of your current event You can diagnose possible error reasons by observing the
51. rms Web User s Guide Variables When the user will log into the Web Printing Site and open his solution you can pre define values of some variables in the form For example the same solution file can be opened simultaneously by different users so they all have the same look and feel of the printing application while each user must have access to his data only In this case you would define the same solution for each user and define starting value of the filter variable This variable is defined as a filter in the database table displaying records that match the defined criteria Usually a criteria is a simple relation such as field name variable value For example to set variable filter to starting value 123 use the following syntax my filter 123 If variable name includes space also include the variable name in double quotes Make sure to check for typo errors in the variable names and values Also make sure to test the application before you allow the user to log in When the solution opens there will be no error message displayed if you assign value to a non existing variable Log printing activities Enable this option to log all printing activities executed by the Web printing users The EPM will collect information coming from the printing workstations such as name ofthe label quantity of labels printer name that printed labels values of all label variables etc Active Enable this option to activate the user and al
52. s tracking and management is exceedingly difficult in the traditionally fragmented label printing environments Several printer brands individual near obsolete and cutting edge models proprietary and customized supporting software All of these factors make centralized data collection a challenge and even when this is achieved the data tends to be fragmented and impossible to present in a simple an intuitive shape Enterprise Print Manager offers elaborate reporting and graphical representation functions which allow you to diagnose issues in your printing infrastructure track throughput in individual parts of it assess future needs for expansion or overstocked sections and similar Printed Labels Report The Printer Labels Report provides a graphical representation of the label printing activity for individual segments of the system in a given time period 25 NiceLabel Enterprise Print Manager User Guide Using EPM Once the date range and primary grouping are selected the page displays a bar graph representation of printing activity for the selected primary grouping It is possible to display the comparative label printing totals for the following categories e Printers e Workstations e Printer Groups e System Users e NiceLabel Users e Solution name Errors Report The Errors Report provides a graphical representation of the reported errors for individual segments of the system in a given time period Once the date ra
53. ss License Modes NiceLabel licenses are stored centrally on the Enterprise Print Manager EPM server The License Manager module is monitoring the licenses in connection with EPM When the connection to EPM is available the NiceLabel application operates in On line Mode If the EPM is not available or not accessible you can use the License Manager to enable the Off line Mode for clients This mode is useful in environments where mobile label printing is required or in events where server system failure would otherwise stop the label production Note Only licenses for Designer clients clients can be run in the offline mode You can use up to half of the licenses in the offline mode To manage license modes open the NiceLabel Configuration In the menu bar go to Help Manage License Open License Manager 41 NiceLabel Enterprise Print Manager User Guide Administration r License Manager User Information User name SASO Computer name SASO7 Application status On line Enable Off line Mode Force Off line Mode Disable Off line Mode Server Information Server status Accessible Server location eniac Number of available licenses 30 Number of free licenses Help Figure License Manager Force Off line Mode If this setting is selected the License Manager will not check for the presence of the EPM and the application will automatically start in the off line mode When the licens
54. t Manager User Interface The NiceLabel Enterprise Print Manager EPM application is designed as a web page to capitalize on the benefits of remote and centralized access offered by such application design To start EPM open your browser then type in the following address http server epm where server is the name of the server where EPM has been installed to The default screen of the Enterprise Print Manager is shown in a web browser window with tabs for the functional areas Overview Print Management Document Storage History Reports and Administration You can open an individual section of the application by clicking on the corresponding tab For example if you want to see all printing related events that occurred in your environment click the History tab Note The visibility of tabs depends on the license that you activate in the EPM For example if you activate NiceLabel Automation Pro or NiceLabel Automation Enterprise license an additional tab Automation is shown in the NiceLabel EPM screen You can use this interface to manage triggers and see the events occurring on the server System Overview When you start the NiceLabel Enterprise Print Manager from the Start menu the EPM Home page opens The EPM page shows a summary of the current system status including the following information e Server info You will see the EPM server name and server local time e Operational Workstations within the Last Hour Shows all clients
55. ter the comment describing the changes you did in the file File Revision History 29 NiceLabel Enterprise Print Manager User Guide Using EPM Every change to the file is logged to database Whenever you check in the document you can enter the comment describing the changes The file revision history includes all events occurring for file including revisions and workflow changes To see all activities for the file do the following 1 Selectthe file 2 Clickthe Revision History button in the Toolbar 3 The dialog box will display all known details including revision number data of change user who committed the change size of the file workflow defined for current folder workflow step for the file and comment 4 The File Revision History provides access to two additional commands e Revert to label revision You can revert to any previous file revisions What this action will do is copy the selected file revision and add it as the new revision e Preview label revision You can preview any revision of the label file on screen Use this feature to avoid opening labels in the designer just to see how it looks File Log The file log contains the information about file changes and check in check out actions This is a subset of information available in the file revision history To see the file log do the following 1 Selectthe file 2 Click Get info button in the Toolbar You can also right click the file and s
56. terface of EPM and shows you how to use it from the user perspective Administration Learn how to configure EPM from the administrative perspective Technical Support Access to technical resources and contacting technical support NiceLabel Enterprise Print Manager User Guide Introduction Typographical Conventions Text that appears in bold refers to menu names file names like SETUP EXE and buttons like the OK button Text that appears in italic refers to confirming actions like Read only locations like Folder or software window names Text enclosed in Less Than and Greater Than signs refers to keys from the desktop PC keyboard like Enter Variables are enclosed in brackets like variable NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager Setting Up Enterprise Print Manager Installation Requirements In order for a successful Enterprise Print Manager implementation your hardware and software must fulfil the system requirements Depending on the architecture of the solution as well as the hardware being used the Enterprise Print Manager and the database server MS SQL can be installed on the same or on a separate system The required server configuration is as follows e Intel or compatible x86 family processor e 512 MB or more RAM e iGBofavailable disk space e Operating system One of the 32 bit or 64 bit Windows server operating systems Windows Server 2003 Windows S
57. that sent some event in the last hour Every workstation s license type is visible as well as the most recent errors detected If you wish to see detailed information for any of the indications on the Overview page click on the Magnifier icon in front of the shown information e License status All activated licenses are shown here together with the total and available number of licenses e Recent errors Shows all errors that happened in the last twenty four hour period e The version ofthe currently installed NiceLabel EPM product is shown in the bottom right part of the window 15 NiceLabel Enterprise Print Manager User Guide Using EPM E NiceLabel Enterprise Print Manager administrator Sign Out ft Overview Print Management amp Document Storage History Gi Reports A Automation 8 Administration Overview Quickly access an overview of recent printing activity and server information Server Info Server name TRAINER Server time 11 04 AM Operational Workstations within the Last Hour License status Workstation License Type Recently Printed Last Print Recent Errors License Type Used Free No workstations connected NiceLabel Automation 2 18 Enterprise NiceLabel Control Center 0 20 Enterprise NiceLabel PowerForms Web 12 87 Recent Errors Type Module Workstation User Status Submitted v No activities could be found using the current filter 2013 Euro Plus ww nicelabel com All rights reserved ers
58. the workflow s initial step becomes the file state In case of built in workflows Label production workflow and Two step approval the initial state is Draft Each time you change a workflow step for the selected file the new state is automatically assigned to the file Once the file reaches the Approved step it becomes visible to print only users who can only access the approved version of the file These are usually members of the built in profile Operator but you can also create your own profiles File Access Control To be able to configure file access permissions in Document Storege and prevent users from accessing all files in the Document Storage you must first enable logins into EPM For more information how to set up authentication and users see topic Configuring Authentication and Access Rights Note When user login is not enabled in EPM the permissions of the Default profile are in place where all folders and files are accessible in full read amp write mode within Document Storage A few rules to define access control in Document Storage e Access control is defined per folder by profiles Members of each profile can either have full access read amp write read access or no access e You can define access permissions separately for each folder e All files within the folder will inherit the access permissions as defined for the parent folder e Sub folders can either inherit permissions from the parent folder or you
59. track changes made to the files revert to the previous revisions and restore deleted files Every time the designer want to work with the label file the file must be checked out to the user At this time the file is locked Any other user can open the file in read only mode only When the designer checks in the file the new file version is created in the Document Storage The revision number increments by one after each Save operation The first file version is revision 1 the second revision 2 etc All previous revisions of the file are still available in the database The designer can always access previous label 28 NiceLabel Enterprise Print Manager User Guide Using EPM revisions and make them active For each check in operation the user can enter the comment describing the changes in the label design Adding a File You must add the file into Document Storage to make it available for users To add a file do the following 1 Click the Upload files button in the Toolbar 2 Browse to the files you want to add 3 Click Add field if you want to add more than three files simultaneously 4 Enterthe optional Comment The Comment is recorded to the file log Checking Out the File Before you can start editing the file you have to check it out from Document Storage The checked out file is marked and locked for editing for any other user All other users will see the current revision of the file while the designer already works on a ne
60. uide Administration e Name Variable name e Description Optional variable description e Current value This is the value the variable will use next time when needed You can change the default value if needed e Other options definition of the variable properties To delete the global variable click the cross button Removing global variable is irreversible process If you remove a global variable that is still in use in some solution that solution will not run anymore Managing Licenses The Enterprise Print Manager EPM includes the functionality of a licensing server You can activate your NiceLabel PowerForms Desktop or NiceLabel Automation machines by configuring them to get license from the EPM When the client gets license from EPM it will report all events to the EPM and can be managed through from the EPM After EPM has been installed you have to activate the licenses to make it active EPM will unlock and display different parts of its UI based on the activated license key Click the Administration tab to manage the NiceLabel licenses Select the Licenses section Every activated product will be listed here To see which clients are using a license from the EPM click the Plus icon in front of the product name You can activate new licenses you can deactivate the license and you can upgrade the licenses Activating New Product Before you start the activation process get familiar with the following terminology e Key
61. vation User Information 3 Click the Next button The Product Activation page opens and the Registration number is generated automatically If the computer has an Internet connection you can complete the activation by clicking the Finish button If the computer where you started the activation procedure does not have Internet access you will have to open the Activation Web page on the computer with Internet access manually activate the software obtain the Activation Code and enter it into EPM Do the following 4 Write down the Key Number and the Registration Number 5 Write down the Activation web page address Note The activation web page address to activate the software is provided on screen 4 Gotoacomputer with Internet access and open the provided Activation Web page 5 Enterthe Key Number and the Registration Number Enter other user information when prompted 6 Clickon the ACTIVATE button to retrieve the Activation Code Write it down 9 Gobackto the computer where the EPM Product Activation page is still open 10 Enter the Activation Code 11 Clickon the Finish button to complete the activation process 39 NiceLabel Enterprise Print Manager User Guide Administration Upgrading Product License Two types of license upgrade procedures are available in EPM You can upgrade your existing NiceLabel product or you can add additional client licenses to your existing product To upgrade your existing Nic
62. ve design privileges Can use the files in read only mode Has access only to the last approved revision of the file e Ftc To configure user s access rights do the following 11 NiceLabel Enterprise Print Manager User Guide Setting Up Enterprise Print Manager 1 GotoStart All Programs NiceLabel Enterprise Manager Utilities EPMConfiguration to open the Enterprise Print Manager Configuration utility 2 Selectthe User rights and access page in the Enterprise Print Manager group of settings 3 Clickthe User Configuration button 4 Double click the Profile name that you want to change o InPermissions tab change the privileges granted to the members of this profile o InMembers tab change the users and groups that will be assigned with privileges from this profile 5 In Application Users and Groups you can define the local NiceLabel users and groups the best practice is that you use user and groups defined in your Windows system Configure Archiving NiceLabel activities like printing event generation or alerting are logged and written into the NiceLabel Enterprise Print Manager database The amount of log data can reach several Megabytes in large enterprise environments If the EPM database grows too large it might adversely affect the EPM performance To limit the size of Print job log Event log and Alert log and to ensure consistent storing of the logs log data is archived and deleted regularly During NiceLabel Ent
63. w draft To check out the file do the following 1 Selectthe file you want to check out 2 Clickthe Check Out button in the Toolbar You can also right click the file and select Check Out in the context menu 3 Clickthe Download button to download the file to your computer You can also double click the file to open it in associated application E g double clicking the label will open it in NiceLabel Pro To allow other users full access to the file you have to check it back in or discard check out operation To discard the check out click the Discard Check Out in the Toolbar or in the right click context menu Checking In the File When you are finished with editing the document and want to make it available to other users you have to put the file back into the Document Storage The process is referred to by checking in the file When you check in the file the file revision will increment by one The entered comment is logged to file log To check in the file do the following 1 Ifyouhave downloaded the file and edited it locally you have to upload the file back into Document Storage If you have opened the file in editor by double clicking it the edited file is already uploaded into Document Storage 2 Selectthe file in Document Storage 3 Click the Check In button in the Toolbar You can also right click the file and select Check In in the context menu 4 Enterthe optional comment It s a good practice to en
64. ws Both functionalities are accessible in the Document Storage tab which will show additional buttons to work with file revisions and manage file lifecycle with workflows By default the versioning and workflows are disabled e Toenable versioning enable Enable versioning for document storage For more information see topic Revision Control System e To enable worflows enable Enable workflows for document storage For more information see topic Workflows Available Workflows EPM is available with two predefined workflows e Label production workflow This workflow enables the classic draft request approval approved rejected document lifecycle e Two step approval This workflow enables the two level approval process Before the document is approved two independent approvers must review the document and approve it You can change the names of each workflow and names of the steps within e Notification email When the document changes its state from one workflow step into another the responsible persons can be notified about it Click the pencil edit button next to the workflow step and enter the emails of users that must be notified E mail addresses can be separated by new line comma or semicolon characters You can also use the e mail syntax Name Surname lt name surname domain com gt Managing Web Clients Note This feature applies to NiceLabel PowerForms Web edition Before users can print their labels o

Download Pdf Manuals

Related Search

Related Contents

Installation and User Guide iDIM Remote Control (304  Инструкция по эксплуатации аквариума Tetra  Dale Tiffany STH11008 Installation Guide  Nikon EH-54 User's Manual  1 - Cummins Generator Technologies  Data Sheet  取扱説明書  取扱説明書 - M  

Copyright © All rights reserved. Failed to retrieve file