TiVo CI_Install_0327_1.0 User's Manual
Contents
1. TiVo feature that keeps track of a show that is part of a series Set one up and the TiVo service will make sure to record the show every week even if the day or time changes You can tell the TiVo box how many episodes to keep and if it should record reruns TiVo App the free all purpose mobile application for iOS Android and Kindle HD enables TV guide data remote DVR management and touch screen control for compatible TiVo DVRs TiVo Service Number TSN refers to the unique identifier associated with every box manufactured by TiVo Inc This number identifies aspects of the box to TiVo Customer Service to help assist in troubleshooting among other activities Trickplay Bar shown as green linear bar on the bottom of the screen the Trickplay Bar represents the continuous video stream a TiVo DVR is processing and allows for manipulation of video content with operations for pause rewind and resume Video on Demand VOD refers to services that grant access to content upon request Transactional VOD refers to services like Amazon Instant Video and cable VOD that require users to pay for each individual piece of content Subscription based VOD like Netflix and Hulu Plus offer a flat monthly fee for unlimited access to a content library Whole Home Enabled refers to TiVo products with built in MoCA capability and the ability to integrate into ahome network via Ethernet or coaxial cable in order to shar2. Speed TiVo HD Og CUSTOM TIVO COM Wireless Acceptable for rooms without access to a hard wired connection TiVo manufactures a wireless N adapter for connecting to existing wireless networks This accessory offers two connection methods Before beginning installation make sure the adapter is set to client mode See diagram Support for wireless a b g n standards 1 Wi Fi Protected Setup WPS If the router supports this option connect the wireless adapter by pressing the WPS button and then pressing the corresponding button on the wireless router When the device stops blinking the connection is complete Check the router s instruction guide to confirm the availability of this option CUSTOM TIVO COM 5 2 Manual setup If the router doesn t support WPS connections a laptop is needed to log into the web interface for the wireless adapter Before beginning this installation method you will need the SSID and passphrase for the wireless network Accessing the web interface e Disable the wireless adapter on the PC being used for setup See individual manufacturer s instructions if needed e Connect the wireless adapter cables to the appropriate ports e Open the computer s browser and enter the adapter s default IP address 192 168 10 1 in the URL bar e Select the network to join and enter the network passphrase e Once the connection is completed remove the adapter from the computer a
3. by the cable provider Tuning Adapters are installed in the cable line between the TiVo box and the cable wall outlet An additional USB connection is used by the TiVo box to send channel tuning requests to the Tuning Adapter which transmits the requests back to the cable system Media Access Key MAK is the numerical passcode assigned to any content associ ated with the TiVo account All devices on the same account share the same MAK to verify permission to access content You may be prompted to enter this number when setting up additional TiVo devices and accessories MoCA Multimedia over Coax Alliance Delivers a high speed network connection through existing coax cable Some TiVo products feature a built in MoCA bridge XLA4 others require an Ethernet coax bridge Multi Service Operator MSO refers to large entities offering a multitude of services including cable internet phone and security When used in reference to TiVo products it implies a synonym for cable company Network Attached Storage NAS is an detached storage solution with can be accessed via a network or FTP site This storage is in turn shared with all other devices authorized on the network In reference to TiVo NAS can provide additional storage for all networked units Over the top OTT Content designated by the provider as above and beyond traditional linear channels provided by the cable company Season Pass recording
4. not going to use CableCARDs follow the prompts to continue without CableCARDs Once you recieve the CableCARD insert it in the back and follow the onscreen prompts 4 Choose the network settings that will connect to the TiVo service 5 Get setup information choose a cable provider if using Cable or Cable amp Antenna and set up channels 6 Get initial program information TiVo service will connect to TiVo s servers and download program information including program titles times channels descriptions This may also be the time when the TiVo box updates to the latest software which may take about 30 minutes 7 When prompted press the TiVo button to complete Guided Setup The box has one day of Guide data but will soon make an additional connection to the TiVo Service to get the full 14 days of Guide data This completes the DVR setup Next you can proceed to configure web entertainment services Netflix Hulu Plus Pandora etc using on screen menus and consider adding accessories to further enhance the entertainment experience CUSTOM TIVO COM Three Accessories TiVo offers several accessories to extend and enhance the entertainment experience both inside and outside the home Each of these accessories are easy to install and offer cutting edge features and high value to the customer d d d TiVo Mini TiVo Mini is an IP based solution and requires an active network connection for every standard installa
5. to navigate the TiVo menus and the program guide Use Select to choose menu options or shows to record Press Record to start recording the show you re watching or to set up a recording for a show selected in the program guide Play starts playing a show from the My Shows list Forward fast forward fast forwards through a progam Press it up to three times for three speeds Advance moves forward in 30 second increments press and hold to jump to the end of the show Enter Last returns you to the last channel tuned to in live TV TiVoPro Tip The Live TV button swaps between tuners enabling viewers to time shift pause rewind multiple channels at the same time oo 896 lt Select 89e 0000000 O CUSTOM TIVO COM
6. ARDs are available in one of two ways Pick up Customers can pick up an M CARD from a local cable office Not all offices stock CableCARDs so installers should call ahead to verify inventory The pick up option is available from any cable provider that supports self installation Cable company installation Customers may opt to have a CableCARD delivered as a part of their cable instal lation order in some regions This often happens when someone has a new line of service installed Visit http www fcc gov guides cablecard know your rights TiVoPro Tip Some cable companies also allow the account holders to authorize a custom installer to pick up a CableCARD on their behalf Check with your local cable company for details CUSTOM TIVO COM Two How To Install Begin TiVo DVR installation by connecting the power cord and connecting the box to the Internet via a wired or wireless connection Next establish the cable source or HD antenna only for TiVo Premiere 2 tuner DVRs and configure the device through the on screen Guided Setup Networking Options TiVo DVRs require an active network connection as a part of every standard installation TiVo DVRs have a number of networking options available to accommodate various installation situations Networking options vary based on the size of the installation Ethernet This connection type is the fastest and most reliable connection available in homes Model Ethernet Ports
7. Need additional technical support Email a specialist at tivopro tivo com 2013 TiVo Inc All rights reserved TiVo the TiVo logo the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc or its subsidiaries worldwide iPhone and iPad are registered trademarks of Apple Inc Android is a trademark of Google Inc CableCARD is a trademark of Cable Television Laboratories Inc Imagery from Tribune Media Services All other trademarks are the property of their respective owners Custom TiVo com Cl_Install_0327_1 0 TIVO WHOLE HOME INSTALLATION 2013 TiVo Whole Home Installation TiVo offers the world s most advanced entertainment platform featuring industry leading recording capacity the most tuners cutting edge control apps and unparalleled access to all the leading web entertainment This install guide will help you through the process of designing installing configuring and adding accessories as you build a whole home entertainment network for your customers One What You Need This section shows you how to design a whole home network using TiVo products and what infrastructure is necessary for the best customer experience Two How To Install and Configure This section guides you through the process of installing TiVo Premiere and our most popular accessories Three Optional Accessories This section outlines how to extend the customer experience both inside and out of the home wit
8. devices such as Crestron home control systems Beginning with version 9 4 of the TiVo software this feature is turned OFF by default to ensure home network security To enable this feature and turn it ON do the following 1 Go to TiVo Central gt Messages amp Settings gt Settings gt Remote CableCARD amp Devices gt Network Remote Control 2 Choose Enabled 3 Press Select These partner companies have control modules readily available If your preferred control system does not have a module available you can program one using the TCP Remote Protocol as a guide You should already be familiar with the mechanics of opening and using TCP connections before using the protocol Pas are Control CRESTRON a aa Am NETSTREAMS Qan UNIVERSAL remote control New Evolution in Home Control 4257 om A NEVO CUSTOM TIVO COM Glossary CableCARD is a specialized version of a PCMCIA card designed specifically to decode scrambled digital cable signals TiVo Premiere DVRs use a Multi stream CableCARD M Card which is inserted into a slot in the back of the DVR CableCARDS must be activated by a cable provider Digital Tuning Adapter DTA A Tuning Adapter is a small set top box that gives your CableCARD equipped TiVo box the ability to request switched digital video SDV channels Like CableCARDs Tuning Adapters are part of the digital cable system so they must be issued
9. e content CUSTOM TIVO COM Appendix The TiVo Remote The TiVo Premiere remote control has a number of alternate button functions that are useful for enhancing the DVR experience New users should become familiar with the remote as part of the Premiere DVR installation process especially if this is their first TiVo DVR experience Q The TiVo button takes you to the TiVo Central screen the starting point for all your TiVo features and settings If programmed TV PWR turns your TV or A V receiver on off Use the Thumbs Up and Thumbs Down buttons to rate shows for TiVo Suggestions Pause freezes a show Press it again to resume playing Back rewind rewinds a program Press it up to three times for three speeds Slow plays a show in slow motion Instant Replay repeats the last 8 seconds of the show Press and hold to jump to the beginning of a show Within the HD menus the A B C D buttons sort and filter views Look for the onscreen tips Clear removes the display of the channel banner or program guide and deletes titles from My Shows or the To Do List CUSTOM TIVO COM Live TV Swap takes you to live TV If you re watching live TV use it to swap tuners Info shows the channel banner while watching live TV press it again to make it disappear Guide takes you to the program guide where you can find shows to watch or record Press it again to clear the guide Use the Arrow buttons
10. elow wired connection Ethernet or MoCA wireless router TiVo Stream mobile device TiVo Stream TiVoPro Tip When using a MoCA enabled Whole Home network as an IP solution Stream can plug directly into the Ethernet port on a four tuner DVR TiVo app A tree app is available for iOS and Android devices that provides second screen interaction for Premiere DVRs lt Remote lt Browse lt Search lt Manage iPad iPhone and iPod touch CUSTOM TIVO COM Software installation After connecting TiVo Stream to a home network the TiVo app setup must be completed on compatible portable devices To finish this portion of the installation the following information is required network SSID and passphrase from the wireless network and the Media Access Key MAK from the TiVo DVR You can locate the MAK on the DVR by navigating to TiVo Central gt Settings amp Messages gt Account amp System Info gt Media Access Key The MAK is located on the account information screen see screenshot below Launch App Once the portable device is on the same network as the DVR launch the TiVo app enter the MAK if this was not already done select the Setting tab in the top left hand corner then select Setup TiVo Stream see screenshot below Mele s a Record aa Upcoming Dog floats away in E amp Explore word bike Mora CUSTOM TIVO COM Advanced storage soluti
11. h easy to configure accessories One What You Need Hardware A standard TiVo whole home setup requires at least one TiVo DVR a video source cable or antenna depending on the model and a fast Internet connection Connections The diagram below illustrates TiVo Premiere Series 4 connections that will be referenced later in this guide Re Ne N a amp ay x SH amp ie lt l SN o7 D oh o D Ca o amp oO 4 S N O Q Es X lt O ee ee ee amp g J TiVo Premiere 4 and TiVo Permiere XL4 share the same chassis and input outputs The entry level TiVo Premiere includes an additional coax connector for an HD Antenna g N O RG 9 O sO oO s S S Sa g Zi oe X ww Ry S SS FD g j QO O a7 Sa O Oe OS C O s CS EES IY Ot S amp inicio niii Et e Bimisii 4 a Recording indicators for tuners number 3 amp 4 are only available on 4 tuner models CUSTOM TIVO COM a 4 Whole Home Installation TiVo DVRs require one of the following networking Whole Home connections and a digital signal via a CableCARD or HD antenna Ethernet An RJ 45 Ethernet connection at all Whole Home enabled product locations MoCA enabled Coax MoCA injects Internet connectivity into a home s coax network allowing each DVR to operate without an Ethernet or Wireless connection Coax based networking require the feature to be enabled on the four tuner DVR To enable MoCA sta
12. ing their compatibility in most cases DEY CUSTOMTIVO COM Complete Guided Setup Guided Setup will automatically run the first time you power up the TiVo Premiere series box The Guided Setup allows configuration of networking and connectivity and automatically updates the operating system software and program guide information You can repeat Guided setup by going to TiVo Central TiVo button gt Messages amp Settings gt Help gt Restart or Reset System gt Repeat Guided Setup 1 Begin Guided Setup Review service terms activate service if necessary select your country and video output and enter your ZIP or postal code NOTE Boxes purchased from the TiVo com store always come pre activated If the box was purchased at a retail store or distributor you can activate it online at www tivo com activate 2 Choose TV programming source Choose cable only if you are using basic cable or CableCARDs Choose cable amp antenna if you are using basic cable or CableCARDs and a digital antenna Choose antenna only if you are only using a digital antenna as your programming source IMPORTANT Only the 2 tuner Premiere supports antenna You will not see all these options on Premiere 4 and XL4 3 When prompted install the CableCARD If you already have a Cable CARD install it then call the cable provider to activate it and then test the channels If you are waiting to pick up a CableCARD from the cable company office or you are
13. nd install in the appropriate ports on the DVR e Enable the wireless adapter PC used for setup CUSTOM TIVO COM ACTIVATING THE CABLECARD To activate an M CARD correctly the coaxial cable must be connected to the back of the DVR before choosing to activate the CableCARD Cable assisted installations Cable company installers need to access the CableCARD pairing screen inside of the installer options screen when installing a TiVo DVR The menu displaying the CableCARD ID Host ID and Data ID is set to automatically display on screen when a CableCARD is inserted In omer to stort cable semite ior this Gee please coniac Your cable prover CableCARD ID 408 519 9714 aneet JAH IO Host ID Host ID 03 l Data iS Data ID Unities i Card S N MA1 eC WCs L Hoa MAL Ho lype Lr Setting amp Messages gt Settings gt Remote CableCARD amp Devices gt CableCARD Decoder gt CableCARD options gt CableCARD Menu gt CableCARD If for any reason this screen does not appear the guide below shows how to navigate to the CableCARD menu to properly activate the CableCARD Self installation Cable companies offer activation options for installations performed without a cable company installer present The list below provides activation information for common cable service providers If you do not see a self installation phone number for the chosen cable service please check the cable provider information kit for help with self ins
14. ons DVR Expander The expander is designed to expand the storage capacity of a single DVR location TiVo DVRs are compatible with eSATA hard drives specifically designed to merge with the DVR onboard drive to increase capacity Verification of compatibility can be obtained from manufacturer Connect the device to the eSATA port on the back of the DVR EXTERNAL STORAGE Disconnecting the eSATA drive will result in a loss of all recording data once it has been connected Failure of one drive will result in the failure of both drives in all cases Networked Attached Storage NAS Provides a central location for content Step 1 Enable home network apps on the DVR TiVo Central My Shows Quizzmaster Find TV Movies amp Videos Rockswap Manage Recordings amp Downboads Music amp Protos ohoweases amp Apps Settings amp Messages Browse and Buy Movie Tickets Samebame o Wordsmith a Skull amp Bones Add an App Allow Home Network Apps Step 2 Install the NAS according the manufacturer s directions CUSTOM TIVO COM Home Automation and Control The TiVo Premiere box was engineered with the ability to easily integrate with popular control systems via IP or IR with a transmitter By default the feature that allows network devices to control the TiVo unit via IP is turned off to ensure network security Compatible Control Systems Important Default Setting TiVo DVRs can be controlled by networked
15. rt at Tivo Central gt Settings gt Network amp Phone gt Change network settings gt Enable MoCA See screen shot below 1 Whole Home Homerun configuration typical requires a coaxial connection at all Whole Home enabled product locations and access to the open port on the network router This configuration is used when the router switch is in a different location than the DVR This configuration also requires the use of an additional adapter Connect included coax cable from here to Modem At the Router MoCA NETWORK ADAPTER fi 7 i WW cusTOMTIVO COM At the DVR 4 TUNER DVR WHOLE HOME COAX MoCA enabled Coax H 2 Whole Home Daisychain configuration requires an Ethernet connection at the location of a four tuner DVR and Ethernet and or Coaxial at all other Whole Home enabled locations This configuration is used when the router switch is the same location as the four tuner DVR At the DVR 4 TUNER DVR WHOLE HOME ETHERNET eo CableCARD options To decrypt cable channels with a third party box cable companies require the use of a CableCARD Two variations of this card exist a Single stream CableCARD S CARD and a Multi stream CableCARD M CARD CableCARD compatibility varies by TiVo model see chart below Cable Card Slots Model Cable Card Type M CARD TiVo HD 2 S CARD s or 1 M CARD s TiVo Series 3 HD 2 M CARD s or 2 S CARD s OBTAINING A CABLECARD M C
16. tallation Depending on the provider the CableCARD ID and Host ID from the TiVo DVR may be required Follow the guide for navigating to the CableCARD installer s menu found in the cable assisted installation section of this guide Comcast 877 405 2298 RCN 888 891 7770 Comcast Automated 800 671 9094 Time Warner 866 606 5889 www comcast com activate Verizon 888 897 7499 Cox 888 556 1193 www verizon com tiostv selfinstall CUSTOM TIVO COM Installing an antenna Connecting an Over The Air OTA antenna 2 turner Premiere only HD antenna TiVoPro Tip When picking an antenna as a primary video source the amplitude and design of an antenna as well as the distance and direction of your OTA signals ultimately determines channel selection To determine the above information visit antennaweb org Installing a tuning adapter optional A tuning adapter is a small set top box that provides two way capabilities so a TiVo DVR can transmit channel requests to the cable head end Does not support cable VOD In some areas installing a tuning adapter is required in order to receive broadcasting from a local cable company The tuning adapter must be compliant with the CableCARD s issued for a customer s account Please see the diagram below for wiring configuration CABLE SPLITTER f a TiVoPro Tip The branding on the M CARD will more than likely match the branding on the tuning adapter confirm
17. tion TiVo Mini allows you to watch live TV or recorded shows streamed from another TiVo DVR It also lets you access content from Hulu Plus YouTube Pandora Spotify and more The TiVo Mini requires at least one 4 tuner TiVo box to be on the network Before installation the device must have been activated on the same account as the accompanying DVR Connections Select one of the following network connections based on the networking configuration Make the following connections on the back of the TiVo Mini based on the networking configuration TIVO MINI WHOLE HOME ETHERNET TIVO MINI WHOLE HOME COAX CUSTOM TIVO COM TiVo Stream TiVo Stream is a streaming accessory available for use with iOS 5 1 devices or later and Premiere DVRs TiVo Stream allows you to stream recorded shows from a TiVo Premiere series DVR simultaneously to multiple mobile devices allows you to watch a show on a mobile device as it s being recorded and wire lessly transfer shows from your TiVo to a mobile device Before installing a TiVo Stream must have been activated on the same account as the accompanying DVRs The TiVo Stream has its own TiVo Service Number on the bottom of the unit Networking options TiVo Stream can only be connected to a home network using an Ethernet cable This connection can be anywhere on the network but TiVo recommends placing the unit in close proximity to the wireless router see diagram b
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