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Alienware M15X User's Manual

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1. A CT 3 4 5 1 0 ExpressCard slot Provides support for additional memory wired and wireless communications multimedia and security features The slot supports 54 mm Express cards NOTE The ExpressCard slot is designed only for ExpressCards The slot does NOT support PC Cards 2 Audio connectors 3 Connects to speakers headphones and microphone NOTE For information on audio connectors see Connecting External Speakers on page 27 16 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 5 Optical drive Plays or records only standard size 12 cm CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward when inserting discs For more information see Using the Optical Drive page E sa USB eSATA combo connector with USB PowerShare Connects to eSATA compatible storage devices such as external hard drives or optical drives or USB devices such as a mouse keyboard printer external drive or MP3 player The USB Powershare feature allows you to charge USB devices when the computer is turned off or in standby mode If you turn off your computer while charging a USB device the device will stop charging To continue charging disconnect the USB device and connect it again NOTE Certain USB devices may not charge when the computer is turned off or in standby mode In such cases turn on the compute
2. Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety gt gt gt gt WARNING Before working inside your laptop read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges Hold a component such as a processor by its edges not by its pins CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION When you disconnect a cable pull on its connector or on its pull tab noton the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned 2
3. NOTE See the Service Manual at the Dell Support website support dell com manuals for installation instructions of all serviceable components Parts purchased from Dell and Alienware will ship with specific replacement instructions CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin This section provides procedures for removing and installing the components in your laptop Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer in this section You have read the safety information that shipped with your computer A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order 42 CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Turning Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your laptop 1 Saveandclose all open files and exit all open programs 2 Click Start Shut Down The laptop turns off after the operating system shutdown process finishes 3 Ensurethat the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for at least 8 to 10 seconds until the computer turns off
4. gt to disable or enable the AlienFX illumination F12 Touch Pad on off Press lt Fn gt lt Fl2 gt to enable or disable the touch pad function and the illumination around the touch pad When the touch pad function is switched off the touch pad can still work temporarily for three to five seconds while the computer reboots into the Windows operating system or resumes from standby or hibernate mode CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 21 Battery Pack Your laptop is equipped with a high energy rechargeable lithium ion Li ion battery pack Battery life will vary depending on your laptop configuration model applications installed power management settings and features used As with all batteries the maximum capacity of this battery will decrease with time and Usage The battery meter lights on the battery pack indicate the charge level of the battery When you pressthe battery meter once the charge level lights illuminate Each of the five lights represent approximately 20 of the total battery charge For example if four lights turn on there is 80 of battery charge remaining and if no lights turn on there is no charge remaining in the battery Recharging the Battery Pack Your laptop supports both on line and off line recharge Follow the procedure below to recharge battery Ensure the battery pack is installed in the laptop Connect the AC adapter to the laptop and to an electrical outlet The power butto
5. 3 7 CAUTION To avoid damaging the computer perform the following steps before you begin working inside the computer Ensure that the work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer for more information see Turning Off Your Computer on page 42 If the laptop is connected to a docking device docked undock it See the documentation that came with your docking device for instructions CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all telephone or network cables from the laptop Press and eject any installed cards from the ExpressCard slot and the Media Card slot Disconnect your computer and all attached devices from their electrical outlets CAUTION To help prevent damagetothe system board you must remove the battery from the battery bay before you service the laptop Remove the battery from the battery bay for more information see Replacing the Battery Pack on page 44 8 Pressthe power button to ground the system board CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Replacing the Battery Pack This battery pack can easily be removed and replaced Ensure that the laptop is properly shut down before changing the battery pack CAUTION To avoid damage to the laptop use only the battery designed for this particular Alienware laptop Do not use b
6. If liquid of any kind is spilled on the keyboard turn off the computer Clean the keyboard using the appropriate cleaning materials and turn the computer over to drain the keyboard Once the keyboard has dried turn on the computer If the keyboard does not work it needs to be replaced Keyboards damaged due to spills are not covered under limited warranty PEDE errors detected on startup Check memory modules for correct seating and orientation Reseat the memory modules if applicable see Upgrading or Replacing Memory on page 45 Computers using a dual channel memory configuration require that memory modules be installed in pairs If you require assistance contact Alienware Technical Support for more information see CONTACTING ALIENWARE on page 73 Display If the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer The computer may be in a power saving mode Press a key on the keyboard or press the power button to resume normal operation Check the battery If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and then turn on the computer Check the AC adapter Check the AC adapter cable connections and ensure that the light is on Test the electrical outlet Ensure
7. Mouse if ordered Multimedia speakers and sub woofer if ordered Joystick controllers if ordered You may also need small flathead and or a Phillips head screwdriver for connecting peripheral cables to the laptop 8 CHAPTER 1 SETTING UP YOUR LAPTOP Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptops capabilities You may see the documentation for technical information or general Use as needed to answer questions in the future or aid you in finding answers and solutions The media included with your laptop is referenced in some sections of the documentation and may be needed to complete certain tasks As always our technical support staff is available to assist you Placing Your Laptop WARNING Donot placethelaptop nearoroveraradiatororheating vent If your laptop is placed in a cabinet ensure that adequate ventilation is provided Do not place the laptop in a humid location or in any area where the laptop may be exposed to rain or water Be careful not to spill liquid of any kind on or into the laptop When placing your laptop ensure that It is placed on a surface that is both level and stable The power and other cable connectors are not jammed between the laptop and a wall or any other object Nothing obstructs airflow in front of behind or below the laptop The la
8. The computer runs the Pre boot System Assessment PSA a series of initial tests of your system board keyboard display memory hard drive etc To invoke PSA 1 Turnon or restart your computer 2 Press lt Fl2 gt to access the Boot Menu 3 Select Diagnostics from the menu and press Enter During the assessment answer any questions that appear If a failure is detected the computer stops and beeps To stop the assessment and restart the computer press n to continue to the next test press y to retest the component that failed press r If failures are detected during the Pre boot System Assessment write down the error code s and contact Alienware for more information see CONTACTING ALIENWARE on page 73 Ifthe Pre boot System Assessment completes successfully the following message appears Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues press lt y gt else press lt n gt The following message is displayed Pre boot System Assessment complete Press o to reboot your computer CHAPTER 6 TROUBLESHOOTING 51 Alienware Diagnostics If you experience a problem with your Alienware laptop run the Alienware Diagnostics before you contact Alienware for technical assistance It is recommended that you print these procedures before you begin Review your laptop
9. 9 ALSUGCI MAA CHAPTER 6 TROUBLESHOOTING CHAPTER 6 TROUBLESHOOTING 49 Basic Hints and Tips Computer does not power on Is your AC adapter securely connected to a working electrical outlet If connected to a power strip ensure that the strip is actually working Connections Check all the cables to ensure that there are no loose connections anywhere Power Savings Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds The power status light will fade from blue to black while in standby mode in hibernate mode it will be off Brightness Check and adjust the brightness of the display by pressing the key combinations lt Fn gt lt F4 gt or Fn F5 Display Choice Press the key combination Fn F6 to ensure that the computer is not set to External Only display Use only the AC adapter that shipped with your laptop 50 CHAPTER 6 TROUBLESHOOTING Backup and General Maintenance Always backup your important data on a regular basis and keep copies of your operating system and software safe Do not forget to note the serial numbers if you are storing them outside of their original cases e g in a CD wallet Run maintenance programs as often as you can You may schedule these programs to run at times when you are not using your computer You can use those provided with your operating system or buy more powerful dedicated programs to do so Write down
10. PRECAUTIONS 71 General Safety Precautions Mechanical Shock Your computer should never be subjected to severe mechanical shocks Careless handling of your computer may cause damage Mechanical Shock is not covered by the warranty Electrical Shock If you do not open up your computer there is nothing to worry about Your computer protects itself against most irregularities in the power source When You Should Contact Alienware The battery power cable or connector is damaged Your computer has had liquid spilled into it Your computer was dropped or the case was damaged Normal operation of the computer does not occur when the operating instructions are followed Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware 72 APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS APPENDIX B CONTACTING ALIENWARE Websites You can learn about Alienware products and services on the following websites N NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell www dell com product catalog www dell com ap Asian Pacific countries only Dell provides several online and telephone based support and service options www dell com jp Japan only Because availability varies by country and product some services may not www euro dell com Europe only available
11. interest in trademarks and trade names other than its own Model PO8G Type 086001 P N 39YVG Rev AOO October 2009 CONTENTS INTRODUCTION 14221 25 22222251502 159 1222939325922 99 20 509990502235 5 5 CHAPTER 1 SETTING UP YOUR LAPTOP 2235223 7 Before Setting Up Your Laptop 8 Connect the AC Adapter RR RA ERR ERBEN ER eae 9 Press the Power BUTTON 9 Connect the Network Cable 10 set Up Microsoft WIndOWS RU bona 10 Connect to the Internet Optional 10 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 13 Front View Features eci icem benny Re bani E 14 Left View Features 2 aoa Ode ea ha Dacha deena aes 15 Right VieW Features ea deat ree eiie dae id od 16 Display 1 7 dU Tom 17 Computer Base and Keyboard Features 18 SEATS ta head a E ane dead in Pale Gee 19 TOUCH Controls Yawn baad eee oe 19 Power 20 de 21 Battery b qutd quce are oe 22 Power Management 52252 23 CHAPTER 3 CONNECTING DEVICES punt Ets 25 Connecting External 26 Connecting 28 Con
12. locks until the module pops up Remove the memory module CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 2 3 5 4 1 memory module connector 4 spring locks 2 2 notch 5 memory module 3 tab To replace the memory modules perform the removal steps in reverse order While inserting the memory module into the connector align the notch on the memory module to the tab on the memory module connector NOTE Install the memory module first in the bottom connector and then in the top connector NOTE If the memory module is not installed properly the computer may not boot 3 Loosen the four captive screws the hard drive 4 Liftthe hard drive out Upgrading or Replacing the Hard Drive Your laptop is equipped with one hard drive socket Removing the Hard Drive 1 Follow the instructions in Before You Begin on page 42 2 Loosenthe two screws and remove the compartment door 1 harddrive 2 captive screws 4 1 screws 2 2 compartment door CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 47 5 Remove the four screws that secure the hard drive to the hard drive bracket 7 Remove the interposer from the hard drive 6 Liftthe hard drive out of the hard drive bracket 1 harddrive 3 screws 4 l interposer 2 hard drive 2 hard drive bracket To replace the hard drive perform the removal steps in reverse order 48 CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS MYT
13. pressing F2 when prompted System Setup Screens NOTE If you waittoolong and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your laptop and try again NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F2 in even intervals until the System Setup screen appears The BIOS Setup Utility window displays current or changeable configuration information for your laptop Information is divided into five menus Main Advanced Security Boot and Exit Key functions appear at the bottom of the BIOS Setup Utility window and lists keys and their functions within the active field System Setup Options in this section may not appear or may not appear exactly as listed NOTE Depending on your computer and installed devices the items listed NOTE For the updated system setup information see the Service Manual on the Dell Support website at support dell com manuals Main Menu System Time System Date Alienware Service Tag BIOS Version EC Version CPU CPU Speed CPU Cache CPU ID Displays the system time Displays the system date Displays the model number of your computer Displays the service tag of your computer Displays the BIOS revision Displays the EC firmware version Displays the type of processor Displays the speed
14. state for more information see Stealth Mode on page 32 Decrease volume CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 19 Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode For details on how to program this button see Power Options in the Control Panel of Microsoft Windows operating system The power button is located in the center of the hinge cover For the exact location see Computer Base and Keyboard Features on page 18 The color of the AlienHead rim indicates the power status The color indicating the power status can be changed through the AlienFX software 20 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP On AC adapter Blue or custom AC color Blue or custom AC color fading into white or custom battery color Blue or custom AC color fading into black On battery Amber or custom battery color Amber or custom battery color fading into black Blinking Amber or custom battery color The battery is fully charged The computer is turned off or on and the battery is charging The computer is in standby mode The battery is fully charged The computer is in standby mode The battery charge is low For more details on standby and hibernate mode see the Power Options in the Control Panel of your Microsoft Windows operating system Function Keys NOTE Depending on the configuration of the laptop you purchased so
15. your passwords and keep them safe away from your computer This is especially important if you choose to password protect your computers BIOS and operating system Document vital settings such as network dialup mail and Internet settings When troubleshooting your computer remember the following safety guidelines Before touching any of the computers internal components touch an unpainted portion of the chassis Doing so will safely discharge any static electricity which could damage your computer Turn off your computer and any connected peripherals Disconnect any peripherals from your computer Things to check before troubleshooting Ensure that the AC adapter cable is properly connected between your computer and a grounded three prong power outlet Ensure that the power outlet is working Ensure the UPS or power strip is turned on if applicable f your peripheral devices e g keyboard mouse printer etc are not working ensure that all connections are secure f any computer components were added or removed before the problem began check to see if you performed the installation or removal procedures properly f an error message appears on the screen write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue f an error occurs in a specific program see the program s documentation Software Diagnostic Tools Pre Boot System Assessment PSA
16. ACIENWARE M15x MOBILE MANUAL Notes Cautions and Warnings NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage The contents herein are subject to change without notice personal injury or death 2009 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the prior written permission of Dell Inc is strictly prohibited Trademarks used in this manual Alienware AlienRespawn AlienFX and the AlienHead logo are trademarks or registered trademarks of Alienware Corporation Dell is a trademark of Dell Inc Microsoft Windows Windows Vista and Windows Vistastart button logo are eithertrademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel is a registered trademark and Core is a trademark of Intel Corporation in the U S and other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by Bluetooth SIG Inc Computrace and Absolute are registered trademarks of Absolute Software Corporation Other trademarks and trade names may be used in this manual to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary
17. Power button Turns the computer on or off when pressed For more information see Power Button on page 20 gt 18 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP Status Lights The three status lights are located at the top left side of the keyboard For the exact location see Computer Base and Keyboard Features on page 18 Scroll Lock Light SCROLL 8 Turns on when the scroll lock option is on CAPS Caps Lock Light Turns on when the keyboard is in Caps Lock mode In this mode all characters you type are in uppercase Number Lock Light Turns on when the keyboard is in Num Lock mode In this mode the embedded numeric keypads can be used Touch Controls The touch controls are located at the top of the keyboard For the exact location see Computer Base and Keyboard Features on page 18 To activate gently touch the desired control The control will illuminate temporarily to confirm your selection A Eject Increase volume 4 Rewind or Play previous gt Wireless Control Switch track wireless communications on off for more information see Using the Wireless Control on page 33 Play or Pause Af Alienware Command Center for more information see Alienware Command Center on page 32 gt Fast Forward or Play Stealth Mode Switch computer next track to low power
18. SATA hard drive model Displays the installed SATA optical drive model Performance Options Sub Menu CPU Speed Displays the speed of the processor Performance Options Sub Menu Memory Frequency Memory Channel Mode CPU Performance Mode Turbo Mode Select Clock Mode Memory Frequency DDR3 Voltage Displays the frequency of the memory Displays the memory channel modes Single Dual Indicates if the processor is in turbo mode or not Allows you to enable or disable the turbo mode Allows you to choose the FSB memory system clock mode Auto Unlinked Allows you to set the memory frequency Note The memory frequency option appears only if the clock mode is set to unlinked Allows you to enter the memory voltage Security Menu System Password Status Set System Password User Password Status Set User Password Enable Password on Boot Asset Tag Displays if the supervisor password is clear or set Allows you to set the supervisor password The supervisor password controls access to the system setup utility Displays if the user password is clear or set Allows you to set the user password The user password controls access to the computer at boot Allows you to enable or disable password entry on boot Displays the asset tag CHAPTER 4 USING YOUR LAPTOP 37 Security Menu Computrace Allows you to activate or disable the BIOS module interfac
19. and Sound Add a printer 3 Follow the instructions on the screen Windows 7 1 Click Start Control Panel 2 Click Hardware and Sound Devices and Printers Add a printer 3 Follow the instructions on the screen For more information see the documentation that shipped with your printer Connecting USB Devices Connect USB devices into an available USB connector on your laptop Microsoft Windows will detect the device and attempt to install the appropriate driver automatically In some cases Windows may require a driver This driver is located on the software CD that is included with the device If your keyboard or mouse uses a USB connection connect its USB connector into an available USB connector on the laptop The USB eSATA combo connector with USB PowerShare feature can connect to eSATA compatible devices and USB devices This connector can also be used for charging USB devices when the computer is on off or in standby mode The USB PowerShare feature is enabled in the BIOS setup by default When the laptop is on battery mode you can disable the feature through the Advanced Menu in BIOS for more information see Entering System Setup on page 34 Connecting FireWire IEEE 1394 Devices Connect the FireWire device into the IEEE 1394 A connector on your laptop Windows will detect the device and attempt to install the appropriate driver automatically In some cases Windows may require a driver This driver is locate
20. atteries designed for other Alienware or Dell laptops To remove the battery pack Shut down the laptop Turn the laptop over Slide the battery latch to the unlock position as shown The battery pack will pop up Remove the battery pack BON To replace the battery pack 1 Align the two battery pack tabs with the slots in the battery bay 2 Pushthe battery pack into the battery bay until the battery pack clicks into place 44 CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 1 battery latch 2 battery bay 3 battery packtabs 2 4 battery pack Upgrading or Replacing Memory Removing the Memory Module s Your laptop is equipped with a configurable memory unit The industry standard 1 Follow the instructions in Before You Begin on page 42 PC3 8500 PC3 10600 DDR3 SODIMM memory module connectors are 2 Loosen the two screws and remove the compartment door available for memory upgrade The table below illustrates all the possible ways system memory can be configured Memory connector 1 Memory connector 2 Total Memory 1GB 1GB 2 GB 2 GB 1GB 3 GB 1GB 2 GB 3 GB 2 GB 2 GB 4GB 4GB 4GB 8 GB 1 screws 2 2 compartment door CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 45 46 Loosen the two captive screws and remove the memory module door memory module door 2 captive screws 2 Use your fingertips to carefully spread apart the memory module connectors spring
21. attery to be fully charged In order to recharge the pack to its full capacity allow the battery to cool down by disconnecting the AC adapter Then connect the AC adapter to start recharging again Q did not use my spare battery a few days Even though it was fully recharged there wasn t as much power left as a newly charged one Why A The batteries will self discharge 1 per day for Li ion when they are not being recharged To ensure a battery is fully charged recharge before use Always keep the battery inside the laptop and have the AC adapter connected whenever possible Q did not use my spare battery for months am having a problem recharging it A If you happen to leave your battery to go through an extended period of self discharge say more than three months the battery voltage level will become too low The battery then needs to be pre charged to bring the battery voltage level high enough before it automatically for Li ion only resumes its normal fast charge Pre charge may take 30 minutes Fast charge usually takes 2 3 hours Power Management Understanding Power Consumption In order to fully utilize the power of your battery it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system You can use the power options in your operating system to configure the power settings on your computer The Microsoft Windows ope
22. cable to the Windows default view so they may not apply if you set your computer to the Windows classic view 1 Saveandclose any open files and exit any open programs 2 Click Start Control Panel 3 Click Network and Internet Network and Sharing Center Set up a connection or Network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup CHAPTER 1 SETTING UP YOUR LAPTOP Windows 7 1 Click Start Control Panel 2 Click Network and Internet Network and Sharing Center Set up a connection or Network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup 12 CHAPTER 1 SETTING UP YOUR LAPTOP WWI S OMA AS ASVI CVTAST This chapter provides information about your new laptop to familiarize you with its various features and get you up and running quickly CHAPTER 2 GETTING TO KNOW YOUR LAPTOP CHAPTER 2 GETTING KNOW YOUR LAPTOP 13 Front View Features 1 Leftspeaker Combines with the right speaker to provide high quality stereo s
23. d on the software CD that is included with the device For more information see the documentation that shipped with the device CHAPTER 3 CONNECTING DEVICES 29 30 CHAPTER 3 CONNECTING DEVICES 3 TAT CHAPTER 4 USING YOUR LAPTOP CHAPTER 4 USING YOUR LAPTOP 31 Alienware Command Center The Alienware Command Center gives you access to Alienwares exclusive software and is a continuously upgradable control panel As Alienware releases new programs they download directly into the Command Center allowing you to build a library of system management optimization and customization tools You can access Alienware Command Center by gently touching the touch control located near the top of the keyboard The control will illuminate temporarily to confirm your selection For the exact location of the control see Computer Base and Keyboard Features on page 18 Stealth Mode Stealth mode is designed to reduce the processor and graphics utilization and thereby reduces the energy consumption and noise level of your computer Stealth mode helps you to use a 65 W auto air adapter You can access Stealth mode by gently touching the touch control located near the top of the keyboard The control will illuminate to full brightness until the function is deactivated For the exact location of the control see Computer Base and Keyboard Features on page 18 32 CHAPTER 4 USING YOUR LAPTOP Using Removable Me
24. dia and Cards Observe the safety measures below When no ExpressCard or media card SD MMC MS cards is inserted into the ExpressCard or media card slot ensure that the blank cards that shipped with your laptop is inserted in the unused slot s The blank cards protect the unused slots from dust and other particles When inserting a blank card ensure that the correct side is on the top indicated by an arrow mark on some blank cards Inserting a blank card upside down may damage your laptop Using the Optical Drive Your laptop has a slot load optical drive Depending on the configuration ordered your laptop may have one of the following drive types These logos are used to indicate each drive s capabilities and media compatibility DVD R W Dual DVD R W drive can read CD ROM CD R CD R W DVD Layer Writer DVD R W and DVD R W media It can also record to CD R CD RW DVD R W DVD R W and DVD R Dual Layer DL media DVD R DL Blu ray Disc Blu ray drive can read CD ROM CD R CD R W DVD Reader Writer DVD R W DVD R W DVD R Dual Layer DL BD ROM BD R and BD RE media Bluray Dist It can also record to CD R CD R W DVD R W DVD R W DVD R Dual Layer DL BD R and BD RE media Using the Integrated Camera Turning the Camera On and Off Press the key combination Fn F9 to switch on or switch off the camera After switching on the camera you need to activate its function through the Microsoft Windows ope
25. e of the optional Computrace Service from Absolute Software The Computrace agent from Absolute Software is a service solution designed to help track assets and provide recovery services in the event the computer is lost or stolen The Computrace agent communicates with the Absolute software Monitoring Server at programmed intervals to provide the tracking service By activating the service you consent to the transmission of information from and to your computer and the Absolute Software Monitoring Server The Computrace service is purchased as an option and the monitoring Server will enable its agent security module through an interface provided by the BIOS Deactivate the Computrace module interface is not active Disable permanently block the Computrace module interface Activate permit the Computrace module interface The Absolute Anti Theft solution is presently Deactivated Note that the activate or disable options will permanently activate or disable the feature and no further changes will be allowed 38 CHAPTER 4 USING YOUR LAPTOP Power Menu A C Adapter Rating A C Adapter Warnings USB Wake Support USB Power Share Boot Menu Ist Boot 2nd Boot 3rd Boot 4th Boot Device Device Device Device Displays the AC adapter rating Allows you to choose if the computer should display warning messages when you use certain power adapters The computer displays these messages if you attemp
26. ed to the drive and the SATA connector on your system board For more information see the Service Manual An audio CD does not produce sound Check to see if the audio CD is properly inserted into the drive with the label facing up Check the volume controls to ensure they are turned up Ensure that the mute control is not enabled Check the speaker cables to ensure they are properly connected to the connectors on your computer Clean the CD Shut down and restart your computer Reinstall the audio device drivers A DVD or Blu ray Disc movie does not play Shut down and restart your computer Clean the disc Reinstall the provided DVD or Blu ray playback software Try another disc Some discs may have conflict with the drive if the encoding on the DVD or Blu ray disc does not match the encoding recognized by the drive CHAPTER 6 TROUBLESHOOTING 53 System The computer fails the POST The POST Power On Self Test tests the computer ensuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process If the computer passes the POST the computer will continue to start normally However if the computer fails the POST the computer will generate a single beep to indicate a general failure and an error message will be displayed For assistance contact Alienware Technical Support see CONTACTING ALIENWARE on page 73 The computer stops responding
27. er software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware Run the PSA Diagnostics If all tests run successfully the error condition is related to a software problem Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on Run Check Disk 1 Click Sta
28. f the display backlight A very bright screen translates to higher power usage Switch to the Stealth mode to activate additional system power savings Switching into and out of Stealth mode may require a reboot depending on your computer configuration and the operating system NOTE The battery pack should be locked in the battery compartment all the time AXNVAX ADI A3TTA MAATA WAJANJA This chapter provides information about connecting optional devices to your CHAPTER 3 CONNECTING DEVICES laptop to enhance your audio visual and digital experience CHAPTER 3 CONNECTING DEVICES 25 Connecting External Displays If you want to enjoy your computing environment on a bigger scale visually or extend your desktop area you can connect an external display such as a standalone monitor an LCD TV or a projector Connecting a Display For the best picture quality use the DisplayPort on your computer If your display does not have a DisplayPort you can connect to the display using either a VGA cable from the laptops 15 pin VGA connector or a DVI cable using a DisplayPort to DVI adapter This adapter can be purchased through Alienware Dell or other electronics retailers 1 Turn off your laptop 2 Turn off the display and disconnect it from the power supply 3 Connect one end of the display cable to the DisplayPort or VGA connector on your Alienware laptop 4 Connectthe other end of the cable to the same connector on your di
29. ff shares your enthusiasm for new technology and we hope that you enjoy using your new computer as much as Alienware enjoyed building it for you Sincerely Alienware Staff INTRODUCTION 5 6 INTRODUCTION 3 SS TAT CHAPTER 1 SETTING UP YOUR LAPTOP CHAPTER 1 SETTING UP YOUR LAPTOP 7 Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M15x Read all safety and setup instructions before connecting your new laptop Begin by carefully opening the box and removing all components that were shipped to you Before setting up your laptop or components be sure to inspect all items for any physical damage that may have occurred during shipment Be sure to report any damaged items to customer service immediately upon receiving your shipment You must report shipping damage within the first 5 days of receiving the shipment or your damage report will not be honored Before setting up your laptop or components see the included invoice to verify that all items ordered are present Report any missing components to customer service within 5 days of receiving the shipment Anything reported missing after the first 5 days of receiving a shipment will not be honored Some of the most common items to check for include Laptop and AC adapter with power cable Microsoft CD key located at the bottom of the laptop Monitor with power cable and video cable if ordered Keyboard if ordered
30. g and media experience 0 om Q Q 1 Wy Audio out Headphone connectors 2 Connects to one or two pairs 1 stereo jack Your headphone jack should have this type of connector of headphones or sends audio to a powered speaker or sound system The 2 mono jack Your microphone should have this type of connector audio signal is the same for both connectors D A a 2 S 2 Audio in Microphone connector Connects to a microphone or inputs signal for use with audio programs Also functions as an output connector in a 5 1 surround sound speaker setup CHAPTER 3 CONNECTING DEVICES 27 Connecting Printers Connecting a Plug and Play Printer If your printer supports plug and play Microsoft Windows will detect it and attempt to install the printer automatically In some cases Windows may require a driver for the printer This driver is located on the software CD that is included with the printer 1 2 28 Connect the printers USB cable to an available USB connector on your laptop Connect the printers power cable to a grounded three prong power strip uninterruptible power supply or wall outlet Turn on the printer and Microsoft Windows will automatically detect the printer and install the appropriate driver CHAPTER 3 CONNECTING DEVICES Connecting a Non Plug and Play Printer Windows Vista 1 Click Start Control Panel 2 Click Hardware
31. he disc Running from the hard drive is recommended however if this fails running from the disc may resolve the problem Whichever you choose the recovery options will be the same as those described in this section Dell DataSafe Local Backup Dell DataSafe Local Backup is a backup and recovery application that can restore your computer if you lose data due to a virus attack accidentally delete critical files or folders or if the hard drive crashes This application allows you to Restore files and folders Restore your hard drive to the operating state it was in when you purchased your computer without erasing the existing personal files and data To schedule backups 4 Double click the Dell DataSafe Local Backup icon e on the taskbar 5 Choose Full System Backup to create and schedule automatic backup of all the data in your computer To restore data 1 Turn off your computer 2 Disconnect all the devices connected to the computer such as USB drive printer etc and remove any recently added internal hardware NOTE Do not disconnect the monitor keyboard mouse and the power cable 3 Turn on your computer 4 When the Alienware logo appears press F8 several times to access the Advanced Boot Options window NOTE If you waittoolong and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Com
32. iagnostics Main Menu appears select the test you want to run NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the Alienware Diagnostics Main Menu Remove your Support disc then close the Main Menu window to exit the Alienware Diagnostics and restart the computer Answers to Common Problems CD ROM DVD ROM CD R W DVD R W or Blu ray Disc Drive The computer does not recognize the disc or drive Checkto see if the disc is properly inserted into the drive with the label facing up Try another disc Shut down and restart the computer Clean the disc Restart the computer and enter the BIOS setup utility by pressing F2 as the computer restarts Check the BIOS to ensure that the SATA controllers are enabled Check the drive configuration to ensure itis properly configured seethe documentation that shipped with the drive WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Follow the instructions in Before You Begin on page 42 before working inside your computer Shut down your computer disconnect the power cable and open your computer Ensure that the cables are properly connect
33. in your area www dell com la Latin American and Caribbean countries To contact Dell for sales technical support or customer service issues www dell ca Canada only 1 Visit www dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your need support dell com 4 Choose the method of contacting Dell that is convenient for you support jp dell com Japan only support euro dell com Europe only support la dell com Argentina Brazil Chile Mexico You can access Alienware Support through the following websites APPENDIX B CONTACTING ALIENWARE 73 APPENDIX C IMPORTANT INFORMATION BACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU NEED TO RETURN ANY MERCHANDISE 74 APPENDIX C IMPORTANT INFORMATION Printed in China Printed on recycled paper 039YVGAOO
34. instructions in Setting Up Your Internet Connection on page 11 10 CHAPTER 1 SETTING UP YOUR LAPTOP Setting Up a Wireless Connection NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router Windows Vista 1 Ensure that wireless is enabled on your computer 2 Save and close any open files and exit any open programs 3 Click Start Connect To 4 Follow the instructions on the screen to complete the setup Windows 7 1 Ensure that wireless is enabled on your computer 2 Save close any open files and exit any open programs 3 Click Start Control Panel Network and Sharing Center Connect to a network 4 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the Internet Service Provider ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information reagy If you do not have an ISP the Connect to the Internet wizard can help you get one Windows Vista NOTE The following instructions are appli
35. me of the function keys may have no associated tasks The Fn key is located near the bottom left corner of the keyboard and is used together with other keys to activate certain functions Hold down the Fn key along with the key described below SUSPEND HIE 1 U MUTE 3 FI Suspend Mode Press lt Fn gt lt Fl gt to enable suspend mode In the suspend mode the display and selected devices will switch off for less energy consumption F2 Check Battery Status and Battery Charge Disable Enable Press Fn F2 to toggle between the Battery Status Meter Battery Charge Disable feature and Battery Charge Enable feature Mute on off Press Fn F3 to enable or disable the mute function F4 Increase Display Brightness Press lt Fn gt lt F4 gt to increase the brightness of the display 1 Ul g T 0 T 0 3 G E lt n ALIEN 1 IU T PAD F5 Decrease Display Brightness Press Fn F5 to decrease the brightness of the display F6 Extend Desktop Press Fn F6 to switch between the various external display options available either simultaneously or separately F9 Camera on off Press Fn F9 to switch off or switch on the camera F10 Microsoft Mobility Center on off Press Fn FIO to launch or close the Microsoft Mobility Center application F11 AlienFX on off Press lt gt lt
36. me connector to ensure that the USB connector is working Reinstall the device driver When you press the power button the computer does not turn If the AC adapter is connected to a surge protector or UPS ensure that the surge protector or UPS is securely connected to an electrical outlet is switched on and is working correctly Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works If the wall outlet is not working contact an electrician or your power company for further assistance Check that all devices on the computer are properly connected to your computer and that the AC adapter is properly connected to the surge protector or UPS If the problem persists contact Alienware support see CONTACTING ALIENWARE on page 73 Printer The printer does not turn on Check if the power cable is properly connected to a wall outlet Check if the wall outlet is working properly by testing it with another device such as aradio or lamp that you know works If the wall outlet is not working contact an electrician or your power company for further assistance The printer does not print Check if the power cable is properly connected and the printer is properly connected to the computer Ensure that the printer is turned on Check if the printer cable is damaged If the printer cable is damaged a replacement may be required Check if the printer is
37. n light indicates the power and battery status For details on the power button light see Power Button on page 20 When the laptop is OFF a depleted Li ion battery will take three hours to recharge 22 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP Battery Maintenance To maintain the battery packs maximum capacity you should occasionally let the laptop deplete its battery power completely before recharging To carry out a complete depletion of the battery disconnect the AC adapter and let your laptop consume the remaining battery power To speed up the depletion Use the hard drive as much as possible and set the display as bright as possible When the battery is depleted or fully discharged wait for the laptop to cool down especially the battery The temperature should be within 15 25 C 59 77 F Then connect the AC adapter to recharge the battery Frequently Asked Questions Q I can feel a mild heat next to the battery pack Is this normal A The battery will generate heat during recharging and discharging There is a protection circuit inside the laptop to prevent overheating You do not need to worry Q My battery operation time is not as long as it should be Why A The battery is heat sensitive and can only be charged to its maximum if the battery and its environmental temperature remain within 15 25 C 59 77 The more the temperature deviates from this range during recharging the less chance there is for the b
38. necting USB Devices bei err beet bec da e abet 29 Connecting FireWire IEEE 1394 29 CHAPTER 4 USING YOUR LAPTOP mh mtem 31 Alienware Command Genter Ee Pe nete Peta 32 Stealthi Mode RE eR E XM RR 32 Using Removable Media and 32 Using the Optical DFIVe uoce enc tees eee tbe nae aegis 33 Using the Integrated Camera 33 Using the Wireless Control cuca teer hee nns 33 Configuring the BIOS 34 CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 41 Before YOU Begi istir tr ATERBE ERNER LA ANERE Ee Ed 42 Replacing the Battery Pack miaro aad seed eee ERR ERG 44 Upgrading or Replacing Memory 45 Upgrading or Replacing the Hard 47 CONTENTS 3 6 TROUBLESHODTING sra 49 Basic Hints and TIpS sse eR RED Rr RE 50 Backup and General 50 Software Diagnostic Tools Re eee re uda 51 Answers to Common Problems 53 CHAPTER 7 SYSTEM RECOVERY 61 2 0 E Rr REY 4e EA EES 62 Recovery ODLIORIS panied 62 Password Pr
39. nternal Bluetooth device is off and is not visible to the operating system Enabled The internal Bluetooth device is enabled Allows you to enable or disable the internal high definition audio device Disabled The internal audio device is off and is not visible to the operating system Enabled The internal audio device is enabled Allows you to enable or disable the USB emulation feature This feature defines how the BIOS in the absence of a USB aware operating system handles USB devices USB emulation is always enabled during POST Power On Self Test NOTE You cannot boot any type of USB device floppy hard drive or memory key when this option is off 36 CHAPTER 4 USING YOUR LAPTOP Advanced Menu SATA Operation Firewire Express Slot eSATA SATA Hard Drive SATA Optical Drive Allows you to configure the operating mode of the integrated SATA hard drive controller ATA SATA is configured for ATA mode AHCI SATA is configured for AHCI mode Allows you to enable or disable the IEEE 1394 A connector and Express Card slot Disabled The IEEE 1394 A connector and Express Card slot are off and are not visible to the operating system Enabled The IEEE 1394 A connector and Express Card slot are enabled Allows you to enable or disable the eSATA connector Disabled The eSATA connector is off and is not visible to the operating system Enabled The eSATA connector is enabled Displays the installed
40. of the processor Displays the processor cache size Displays the ID of the processor Main Menu Total Memory Memory Bank 0 Memory Bank 1 Advanced Menu Summary Screen Intel Virtualization Technology Intel Speed Step Wired Network Displays the total memory available in your computer Displays the memory size installed in memory bank O Displays the memory size installed in memory bank 1 Allows you to enable or disable the diagnostic screen during boot Allows you to enable or disable the virtualization technology This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Allows you to enable or disable the Intel Speed Step technology Disabling this feature may improve performance but will greatly reduce battery life Allows you to enable or disable the on board LAN controller Disabled Internal LAN is off and is not visible to the operating system Enabled Internal LAN is enabled CHAPTER 4 USING YOUR LAPTOP 35 Advanced Menu Wireless Network Bluetooth Receiver High Definition Sound USB Emulation Allows you to enable or disable the internal wireless device Disabled The internal wireless device is off and is not visible to the operating system Enabled The internal wireless device is enabled Allows you to enable or disable the internal Bluetooth device Disabled The i
41. online If the printer is offline press the online offline button to switch it to online If the printer is not the default printer ensure that it is selected in the printer setup Reinstall the printer driver CHAPTER 6 TROUBLESHOOTING 59 Game Controllers The computer does not recognize the game controller Check that the cable connecting the game controller to the computer is not damaged and that it is properly connected Reinstall the device driver for the game controller Speakers There is no sound from the speakers external Ensure that subwoofer and the speakers are turned on See the documentation supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted 60 CHAPTER 6 TROUBLESHOOTING Disconnect headphones from the headphone connector Sound from the speakers is automatically disabled when headphones are connected to the headphone connector Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Reinstall the audio driver Run the PSA Diagnostics NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that y
42. ons 6 cell smart lithium ion 57 Whr Depth 53 8 mm 2 12 inches Height 21 3 mm 0 84 inches Width 213 mm 8 39 inches Weight 0 33 kg 0 72 Ib 9 cell smart lithium ion 86 Whr optional Depth 53 8 mm 2 12 inches Height 36 9 mm 1 45 inches Width 330 mm 12 99 inches Weight 0 5 kg 1 1 Ib Voltage 12 6 VDC Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Life span approximate 300 discharge charge cycles 70 CHAPTER 8 BASIC SPECIFICATIONS Battery Temperature range Operating 0 to 50 C 32 to 122 F Storage 20 to 60 C 4 to 140 F Coin cell battery CR 2032 APPENDIX A GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Setup Read all instructions marked on the product and in the documentation before operating your computer Retain all safety and operating instructions Never use this product near water or a heat source Only set up the computer on a stable work surface Only operate the computer using the power source type indicated on the rating label Never block or cover any openings or fans in the computer case These are required for ventilation Never insert objects of any kind into the ventilation openings Ensure that your computer is properly grounded when in use Do not attempt to connect your computer into an outlet that is not properly grounded If an extension c
43. or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 6 seconds until the computer turns off then restart your computer NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen 54 CHAPTER 6 TROUBLESHOOTING A program stops responding or crashes repeatedly End the program l1 Press Ctrl Shift Esc simultaneously 2 Clickthe Applications tab and select the program that is no longer responding 3 Click End Task Check the software documentation If necessary uninstall and then reinstall the program A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments Windows Vista l Click Start Control Panel Programs Use an older program with this version of Windows 2 Inthe welcome screen click Next Follow the instructions on the screen Windows 7 1 Click Start Control Panel Programs Programs and Features Use an older program with this version of Windows 2 Inthe welcome screen click Next Follow the instructions on the screen Oth
44. ord is used with your computer ensure that the total ampere rating on the computer does not exceed the maximum rating on the extension cord Computer Use Route the power cable and all cables away from where people might walk or trip over them Do not allow anything to rest on the power cable Do not spill anything on or into your computer To avoid electrical shock always disconnect all power modem and any other cables from the wall outlets before handling the computer Electrostatic Discharge ESD Warning Electrostatic Discharge ESD can cause damage to internal system components if precautions are not taken ESD is caused by static electricity and the damage caused is usually permanent Computer technicians wear a special wrist strap that grounds them to the computers case to prevent ESD damage You can reduce the chances of ESD by doing the following Turn off your computers power and wait several minutes before starting to work Ground yourself by touching the case of the computer Touch only those items which must be replaced Avoid walking around while replacing items inside the case especially if you are on a carpet or during low temperature and low humidity If you have to remove peripheral cards for any reason place them on the portion of the computers case that was removed Do not touch the edge connectors at the bottom of the card that connect to the system board APPENDIX A GENERAL AND ELECTRICAL SAFETY
45. otection ee ees onde ee 63 AlieriRespawti V2 0 DISC io etra tbe t eR QURE RO EE RE 64 Dell DataSafe Local 65 CHAPTERS BASIC SPECIFICATIONS cis i ierunt dirette eie 67 APPENDIX A GENERAL AND ELECTRICAL SAFETY PRECAUTIONS APPENDIX B CONTACTING ALIENWARE nh nd pace rion dame 45444554 73 APPENDIX C IMPORTANT INFORMATION 74 4 CONTENTS Dear Valued Alienware Customer Welcome to the Alienware family We are thrilled to include you among the growing number of savvy high performance computer users The Alienware technicians who have crafted your computer have made certain that your high performance computer is properly optimized and performs to its fullest potential We build computers with a single unwavering purpose Build It As If It Were Your Own The technicians will not rest until your new computer meets or exceeds our very demanding criteria We have tested your computer extensively in order to ensure that you enjoy the highest levels of performance In addition to a standard burn in period your computer has been evaluated using real world tools such as synthetic ANKALDNXCVVASV performance benchmarks INTRODUCTION We invite you to share your experience with your new high performance computer with us so do not hesitate to either e mail or call Alienware with any questions or concerns The entire sta
46. ou did not turn the player volume down or off UWL MV Your computer ships with the following media C HAPTER T SYSTEM RECOVE RY Recovery CD or DVD Contains operating system installation media Support CD or DVD Contains drivers for your computer You can also download the latest drivers and software for your computer from support dell com Optional AlienRespawn v2 0 disc if ordered Contains the AlienRespawn recovery image NOTE Your computer ships with either AlienRespawn v2 0 or Dell DataSafe Local CHAPTER 7 SYSTEM RECOVERY 61 AlienRespawn v2 0 NOTE Back up all data before initiating a system recovery Backup functionality is included in AlienRespawn v2 0 but as a precaution it is recommended to backup critical files onto an external media before initiating recovery AlienRespawn v2 0 is a recovery solution which is capable of resolving many software related problems including operating system configuration errors driver installation errors system file corruption spyware virus infection when used in conjunction with antivirus software and more Unlike other restoration methods AlienRespawn v2 0 offers the ability to return your computer to its factory default settings without permanently losing your saved data If AlienRespawn v2 0 is unable to resolve your problem contact Alienware Technical Support see CONTACTING ALIENWARE on page 73 Using AlienRespawn v2 0 1 Remo
47. ound f Ye Sd 2 0 2 Infrared port Connects to devices using infrared 3 Right speaker Combines with the left speaker to provide high quality stereo sound EL 14 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP Left View Features 1 Security cable slot Attaches a commercially available antitheft device to the computer NOTE Before you buy a lock ensure that it works with the security lock slot on your computer 2 Pe AC adapter connector Connects to an AC adapter to power the computer and charge the battery 3 SA VGA connector Connects to video devices such as a monitor or projector 4 id Network connector Connects your computer to a network or broadband device 5 D DisplayPort connector Connects your computer to external monitors and projectors with DisplayPort 6 lt USB connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 7 11394 EEE 1394 A connector Connects to high speed serial multimedia devices such as digital video cameras 8 8 in 1 Media Card Reader Provides a fast and convenient way to view and share digital photos music videos and documents CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 15 Right View Features 1
48. ptop has enough room so that optical drives and other external storage drives can be easily accessed Connect the Adapter Press the Power Button WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage gaming performance N H NOTE The 150 W AC adapter must be connected to the laptop for maximum CHAPTER 1 SETTING UP YOUR LAPTOP 9 Connect the Network Cable Optional Set Up Microsoft Windows CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable Your computer is preconfigured with the operating system you requested while ordering your computer To configure the remaining settings follow the instructions on the screen Connect to the Internet Optional Setting Up a Wired Connection If you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection follow the
49. puter 6 Select Dell Factory Image Recovery and DataSafe Options and follow the instructions on the screen NOTE The restoration process might take an hour or more depending on the size of the data to be restored NOTE For more information on Dell DataSafe Local Backup see knowledge base article 353560 on the Dell Support website at support dell com CHAPTER 7 SYSTEM RECOVERY 65 66 CHAPTER 7 SYSTEM RECOVERY UWI XVMAN ATAVAA ANAC This chapter provides the basic specifications of your computer For more detailed specifications see the Comprehensive Specifications on the Dell Support website CHAPTER 8 BASIC SPECIFICATIONS at support dell com manuals CHAPTER 8 BASIC SPECIFICATIONS 67 Computer Model Alienware M15x Dimensions Height Width Depth Weight with 6 cell battery starting at 48 7 mm 1 92 inches Front and Back 377 93 mm 14 88 inches 308 51 mm 12 15 inches 4 08 kg 9 00 Ib NOTE The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability Processor and System Chipset Processor System chipset Memory Connectors Capacities Memory types Intel Core i7 Mobile Intel PM55 two internally accessible DDR3 SODIMM sockets 2 GB to 8 GB 1067 MHz 1333 MHz dual channel configurations 68 CHAPTER 8 BASIC SPECIFICATIONS Memory Memory configurations possible Ports and Connectors IEEE 1394 A Netwo
50. r to charge the device lt USB connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Display Features Sw Ww Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording Camera activity indicator Indicates if the camera is on or off Camera Built in camera for video capture conferencing and chat Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 17 Base and Keyboard Features 1 Status lights 3 Indicates if the Scroll Lock Caps Lock or Number Lock lights are turned on or off 2 Keyboard The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys 3 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface 4 Touch pad buttons 2 Provide left and right click functions like those on a mouse 5 Touch controls 9 Touching the touch controls perform the associated action For more information see Touch Controls on page 19 6
51. rating system In addition you can also use Windows Movie Maker to create edit and share videos Using the Wireless Control The wireless control allows you to quickly turn all of your wireless radios Bluetooth and WLAN off such as when you are asked to disable all wireless radios on an airplane flight Gently touching this control one time turns all of your radios off Gently touching it again returns your wireless radios to their respective states they were in before you touched the control the first time CHAPTER 4 USING YOUR LAPTOP 33 Configuring the BIOS System Setup The System Setup options allow you to Change the system configuration information after you add change or remove any hardware in your laptop Set or change a user selectable option View the installed amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the current System Setup information for future reference CAUTION Do not change the settings in System Setup unless you are an expert computer user Certain changes can cause your computer to work incorrectly 34 CHAPTER 4 USING YOUR LAPTOP Entering System Setup 1 Turn on or restart your laptop 2 While the laptop is booting press F2 immediately before the operating system logo appears to access the BIOS Setup Utility If an error occurs during POST Power On Self Test you may also enter the BIOS Setup Utility by
52. rating system installed on your computer provides three default options Balanced Offers full performance when you need it and saves power during periods of inactivity Power Saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime High Performance Provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 23 Customizing Your Power Settings Windows Vista Click Start Control Panel Click Classic View from the task panel Double click the Power Options icon Select a power plan from the options shown To customize specific settings click Change plan settings beneath the selected power plan Windows 7 1 2 3 4 24 Click Start Control Panel Click Control Panel Items Double click the Power Options icon Select a power plan from the options shown To customize specific settings click Change plan settings next to the selected power plan CHAPTER 2 GETTING TO KNOW YOUR LAPTOP Reducing Power Consumption Although your laptop together with the operating system is capable of power conservation there are measures you can take to reduce the power consumption Use the AC power whenever possible Lower the intensity o
53. rk adapter USB eSATA VGA DisplayPort Audio ExpressCard 8 in 1 Media Card Reader 2 GB 3 GB 4 GB and 8 GB one 4 pin serial connector one RJ45 connector 10 100 1000 Mbps three 4 pin USB 2 0 compliant connectors including one through eSATA USB combo connector one through eSATA USB combo connector one 15 hole connector one 20 pin connector one microphone connector two stereo headphone speaker connectors one ExpressCard 54 connector one combo connector AC Adapter Type Output current Rated output voltage Communications 10 100 1000 Mbps Ethernet LAN on system Network adapter Wireless Discs Cards Supported SATA compliant Blu ray Disc DVD RW combo Optical drive formats Reader card types 150W 7 7 A continuous 19 5 VDC board WLAN Mini Card Half Mini Card slot WPAN Bluetooth card full card slot Secure Digital SD memory card Secure Digital High Capacity SDHC card Secure Digital Input Output SDIO card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card type M and type H Hi Density SD SDHD Keyboard Backlit Layouts Camera Pixel Discs Cards Supported Video cards MXM 3 0 Type B compliant cards with individual power budget of 35W and 65W Display Type 15 6 inch HD 1600 x 900 WLED 15 6 inch FHD 1920 x 1080 U S and Canada Europe Japan 2 0 megapixel CHAPTER 8 BASIC SPECIFICATIONS 69 Battery Type and dimensi
54. rt Computer 2 Right click Local Disk Click Properties Tools Check Now If the User Account Control window appears click Continue Follow the instructions on the screen CHAPTER 6 TROUBLESHOOTING 55 Internet Cannot browse the Internet the Unable to locate host error dro appears Check if you are connected to the Internet Check if the web address typed in the address bar is correct and valid Try a different Web address or URL If the error message still appears disconnect from the Internet Service Provider ISP and close the browser Reconnect and open the browser If the problem persists your ISP may be experiencing technical difficulties Internet connection is slow Internet performance can be affected by the following factors The condition of the telephone or network cables being used The condition of the network equipment at your ISP The graphics or multimedia on web pages The multiple browsers downloads or programs open on your computer 56 CHAPTER 6 TROUBLESHOOTING Keyboard The keyboard is not responding Clean the keyboard by using an aerosol can of compressed air with a proper extension to remove dust and lint trapped under the keys A keyboard character is repeating Ensure that there is nothing resting on any of the keys Check that no key on the keyboard is stuck Press each key to loosen any keys that may be stuck and then restart your computer Spills on the keyboard
55. s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Alienware Diagnostics from the Support disc NOTE Back up all data before initiating a system recovery Backup functionality is included in AlienRespawn v2 O but as a precaution it would be better to backup critical files onto an external media before initiating recovery NOTE The Support disc contains drivers for your computer You can also download the latest drivers and software for your computer from support dell com 52 CHAPTER 6 TROUBLESHOOTING Starting Alienware Diagnostics From the Support Disc 1 2 ask Insert the Support disc Shut down and restart the laptop When the Alienware logo appears press F12 immediately NOTE If you waittoolong and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW and press Enter Select Boot from CD ROM from the menu that appears and press Enter Select Alienware Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Alienware D
56. splay 5 If you are using a DisplayPort to DVI adapter first connect this adapter to the DisplayPort connector on your Alienware laptop and then connect a DVI cable to the DVI connector on the adapter and tighten the screws Connect the other end of the DVI cable to the DVI connector on your display 26 CHAPTER 3 CONNECTING DEVICES If necessary connect one end of the power cable to the displays power connector Connect the other end of the power cable to a grounded three prong power strip or wall outlet Turn on your laptop and then turn on your display Extending the Desktop 1 e With the external display connected right click on the desktop and select Personalize Select Connect to a projector or other external display in the upper left portion of the screen Click Connect Display Select from the below options that appear on the screen Duplicate my display on all displays mirrored Show different parts of my desktop on each display extended Show my desktop on the external display only Click Apply to apply your changes and then click OK to exit the Display Settings control panel Connecting External Speakers Two types of audio connectors Your Alienware laptop has two integrated audio out connectors and one audio in connector The audio out connectors deliver quality sound and support 5 1 surround audio You can connect the audio input connector from a home stereo or speaker system for a heightened gamin
57. state resolving all software configuration issues Viruses or spyware will be eliminated However it is advised that you scan all external storage media to prevent re infection No data backup will be performed saved data will be deleted Password Protection Since AlienRespawn v2 0 has the ability to reformat your hard drive and can be accessed without entering Windows the password protection functionality has been included for your security This feature is disabled by default but can be enabled through the Respawn Settings application described below CAUTION If you forget your password you will not be able to access AlienRespawn v2 0 except by booting to the optional AlienRespawn v2 0 disc as described in To Use the AlienRespawn v2 0 Disc page 64 Alienware Technical Support will not be able to recover your password If you choose to enable password protection you do so at your own risk CHAPTER 7 SYSTEM RECOVERY 63 To Enable or Change Password Settings 64 Click Start All Programs AlienRespawn v2 0 Click the icon labeled Respawn Settings The Respawn Settings application will launch If you are enabling password protection for the first time enter the default password alienware case sensitive in the appropriate field then click Submit If you have already defined a password enter your current password in the appropriate field then click Submit To change your password enter
58. t to use a power adapter that has too little capacity for your configuration Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature Allows you to enable or disable the USB PowerShare feature This feature is intended to allow users to charge external devices using the stored battery power through the USB PowerShare connector on the laptop even while the laptop is turned off Allows you to set the first boot device Allows you to set the second boot device Allows you to set the third boot device Allows you to set the fourth boot device Exit Menu Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Allows you to exit System Setup and save your changes to CMOS Allows you to exit utility without saving Setup data to CMOS Allows you to load default values for all Setup items Allows you to load previous values from CMOS for all Setup items Allows you to save Setup data to CMOS CHAPTER 4 USING YOUR LAPTOP 39 40 CHAPTER 4 USING YOUR LAPTOP 3 7 NSTC SOCAN CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS This chapter provides guidelines and instructions for increasing the processing power and storage space by upgrading equipment You can purchase components for your computer at www dell com or www alienware com
59. tact If these files or the hard drive itself have been damaged System Restore may not be accessible Although System Restore will resolve many operating system problems it is possible for significant problems e g certain types of virus spyware infections to persist after recovery Advanced Recovery This method will completely reformat your hard drive and return your computer to its original factory configuration resolving all software or configuration issues This option is best for most software related issues A backup of your entire current hard drive will be created in C BACKUP from which data files may be copied to permanent locations Once you have retrieved all desired files this directory may be safely deleted In cases of virus or spyware infection it is advisable to thoroughly scan and clean C BACKUP prior to copying files out of it for this reason it is recommended that you install and run your preferred third party antivirus antispyware utilities prior to retrieving your data If viruses or spyware were present prior to running AlienRespawn v2 0 there is a chance of re infection from backup files if these are not successfully cleaned Factory System Recovery This option is for last resort system recovery This method will completely reformat your hard drive and return your computer to its configuration as shipped This is a complete system recovery the entire configuration is restored to its factory default
60. that the electrical outlet is working by testing it with another device such as a lamp Switch the video image If your computer is attached to an external monitor press Fn F6 to switch the video image to the display CHAPTER 6 TROUBLESHOOTING 57 If the display is difficult to read Adjust the brightness Press Fn F4 to increase brightness or Fn F5 to decrease brightness Adjust the Windows display settings Windows Vista 1 Click Start 95 Control Panel Hardware and Software Personalization Display Settings 2 Adjust Resolution and Colors settings as needed Windows 7 1 Click Start Control Panel Appearance and Personalization Display 2 Adjust Resolution and Calibrate color as needed Connect an external monitor 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and then adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Alienware support see CONTACTING ALIENWARE on page 73 58 CHAPTER 6 TROUBLESHOOTING Mouse The mouse is not working Check if the mouse cable is properly connected to the USB connector on your computer Check if the mouse cable is damaged If the mouse cable is damaged the mouse will most likely need to be replaced Restart your computer Try a mouse that you know works in the sa
61. the new password in both fields in the Change Password section then click Apply To enable or disable password protection select the check box labeled Enable Respawn Password Protection then click Apply When password protection is enabled you will be prompted to enter the password after pressing lt 10 gt to run AlienRespawn v2 0 as described in Using AlienRespawn v2 0 on page 62 CHAPTER 7 SYSTEM RECOVERY AlienRespawn v2 0 Disc If you ordered the optional AlienRespawn v2 0 disc you will receive it along with your computer This disc will allow you to re deploy AlienRespawn v2 0 to a new hard drive in the event of a hard drive failure To Use the AlienRespawn v2 0 Disc NOTE The Alienware recovery system is set up to boot from your CD ROM drive You can verify through the Boot Menu hotkey see Boot Menu page 38 that your computer is set to boot from the optical drive l1 Insert the AlienRespawn v2 0 disc into your optical drive 2 Turn on your computer if the system is currently in Windows restart 3 Your computer will automatically boot into AlienRespawn v2 0 environment If no recovery partition is detected on your system AlienRespawn v2 0 will proceed directly to the Complete Recovery option restoring your system to its factory shipped state If an existing AlienRespawn v2 0 recovery partition is detected you will be prompted to choose to run the recovery process from either the hard drive or from t
62. ve any CD DVD media from your optical drive 2 Turnon your computer If the system is currently in Windows restart 3 When your computer boots it will display a prompt on the screen for five seconds prior to loading Windows While this prompt is on the screen press F1O 4 Your computer will now boot into the AlienRespawn v2 0 environment If this is the first time you have run AlienRespawn v2 0 you must accept the license agreement before proceeding 62 CHAPTER 7 SYSTEM RECOVERY Recovery Options NOTE Back up all data before initiating a system recovery Backup functionality is included in AlienRespawn v2 0 but as a precaution it is recommended to backup critical files onto an external media before initiating recovery AlienRespawn v2 0 offers three methods for system recovery Each option offers a unique combination of restoration and data backup features The details of each method are described below Microsoft System Restore This option provides access to Microsoft System Restore points stored on your computer without having to enter Windows itself For more information on System Restore see Help and Support within Windows This option is best for driver or operating system file corruption It allows recovery through System Restore even if Windows cannot be accessed and resolves many operating system related problems without altering user created files System Restore points stored on your hard drive must be in

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